I have the same thing that happened to other Samsung owners in the reviews. We bought a Samsung dishwasher a year ago at Home Depot. As soon as it was hooked up, it wouldnt work. Samsung called in a repairman and he said it was fixed. But dishwasher comes on automatically on the heavy cycle and does a dry run but doesnt shut off. Called in another repair man for the same problem and he said this is happening a lot. He put on three new parts. Washer worked for five days. Woke up one night and heavy load running on a dry cycle again with no load of dishes inside, always have to turn off breaker. Have to call repair man in again. Called Samsung number and always put in hold. This time for over 45 minutes until a guy told me that not many workers there on Friday afternoon. If they have that many complaints coming in, then must be something wrong with the company. I would suggest before you buy, call any appliance call the companys 800 number. If put on hold for a long time, dont buy that appliance. What do I want... A new dishwasher and cost to install and a staff available to customers to listen To all of us with complaints. If I bought a new car and it broke it would be fixed. If I buy a new appliance and it doesnt work as soon as I buy it... Well what would be a reasonable answer? Please need help!

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

Somehow in spending $2,000 on a Samsung refrigerator three years ago we missed seeing reviews about the icemaker. After using a hairdryer and scraper every two weeks the past year and a half, I sympathize with those experiencing serious issues. Samsung does itself no marketing favors with its steadfast refusal to acknowledge this problem. I know we chose an LG TV over Samsung and will buy soon a dishwasher other than Samsung.

When I purchased the dishwasher, it was quiet, cleaned great and all of the dishes were dry at the end of the wash. After 1 year, the dishwasher leaked significant water to the point my Pergo floor was ruined. After year 3, the dishwasher sounds like a chainsaw every time I turn it on. It is a shame because it was a nice dishwasher initially, but IS NOT durable whatsoever. For the cost ($500) it should work for more than 1-4 years.

We bought new home and furnished with new Samsung kitchen appliances. Within the first four weeks, my wife start to notice tiny rust spots inside sheet metal tub of dishwasher. We called Lowes where we had purchased the appliances. The Lowes sales associate called Samsung dealer support customer service and they scheduled an in-home technician visit. The technician cancelled the appointment 2 hours before showing up and re-scheduled again. I took time off from work during week day for the technician visit. When technician showed up, he assessed that it is in fact rusting. He has seen parts corroded before but never this fast on the sheet metal. He said he can fix/repair things but with rust he cannot do anything. The unit needs to be exchanged. I asked him to take pictures for his documentation which he was not thinking off so he did. I waited a week but did not hear anything. So, I called and put on hold for half hour because Samsung customer service said they cannot locate any information on technician visit and they are now tracking him down. After half hour gone, I asked the agent to sort this internal between Samsung departments and get back to me. Another week gone by, no one followed up so I called again. This time was exact repeat of week before, put on hold again for half hour and still no information available from technicians visit. Like the week before, the agent asked me of the name of technician who visited our house. At this point, I was extremely frustrated and told the agent that this is something Samsung should know why customer has to call each week to sort out Samsung internal process. As a customer, I expect resolution of my problem not to help Samsung of their back office issues. I expect someone to take ownership of the issue, follow-up with whomever and get back. I ended called after half hour when agent could not locate the technician or any details of his visit. Later in the evening, I called again to see if the agent was able to find technician or find any information, the result was same. However, agent promised that someone call me next business day without me calling them back.I received a call from Samsung executive customer service that they now have the findings of the technician and indeed there dishwasher is getting rust. However, the cannot offer any exchange because the rust is cosmetic issue and they cannot offer any exchange. They cannot offer any other option and suggested to consult with the retailer. When I asked who is going to reimburse for installation cost of the dishwasher, I was told that Samsung will not reimburse. When I asked, who will reimburse for my time including time off from work for in-home technician visit and subsequent calls over three week dealing with this lemon? The answer was sorry we dont offer anything. I asked to speak to senior leadership; I was told there is no one that the agent can forward the call to.At this point, I have decided to work with Lowes to see if I can return all Samsung appliances worth over $5000 including front loading washer and dryer, large French door fridge and off course this defective dishwasher. I cannot trust the quality and workmanship of Samsung products. Period! What a shame, a company continues to make defective products. This is not the first time I have this experience, back in 2009 when I bought 55 high-end LCD TV, its LCD panel went out after first year and when they replaced the new LCD panel, six months later, it malfunctioned again resulting in swapping to a LED TV in working with their executive customer service.

Top rack not getting clean even though dishwasher is fairly new. Disassembled the whole thing and had repair guy in who was clueless as to how to fix it. So frustrating. If anyone knows how to fix it, pls let me know.

We purchased our Samsung (46 Decibel) Dishwasher from Lowes in 2014. Since then the dishwasher has required 4 repairs. 3 of the repairs were in the first year of ownership!

I bought Samsung dishwasher, Model# DWF600UTW/AA. While still it is under warranty service, there was a problem with run ending in the middle and light started flashing. I called for service. The service person pulled out the dishwasher, and pushed it back very hard. When he left, I started the run, and dishwasher leaked all over and water puddled in the basement. There was not just the damage in the basement, but I had to re-install the dishwasher again with my own money. I never had leak before, the service person caused it, and Samsung doesnt want to pay the damages. The standard answer is, warranty is on the equipment parts and not the installation. Although their service person caused it! Another thing, if there is a damage-claim, Samsung transfers you to corporate affairs. They make you wait on the phone for hours! I strongly will advice anyone, not to buy their equipment, because if something goes wrong, this company doesnt take the responsibility. Neither they have a good warranty service.

We purchased a our Samsung refrigerator in 2014. Had an issue with the ice make about 8 months after purchase. Had to go through a 30 minute call to get a service person out. Notified us the ice maker was known to have issues. About 2 years later we have the same issue with the ice maker. Go through the 30 minute call again. Tech comes out and tells us this is a known problem and Samsung is replacing the units for some due to the issue. I called and of course ours was too old. Same problem and same ice maker but they wont honor any known issues with their product. Had issues with a Samsung dishwasher too. Samsungs appliances are junk and folks should avoid purchasing.

Unit is 1 year old. Have had issues on odor and now poor cleaning. All drains and outlets are clean - actually found nothing wrong with them. We pre-rinse before putting in the dishwasher. The racks are really cheap and you have to be careful when sliding out and back in. Samsung has poor customer service and repair technicians say they are awful to deal with. My KitchenAid dishwasher was far better! Wish I took it with us when we moved. :( Would not recommend or purchase another Samsung product again!

Purchase a Samsung Dishwasher DMT300RFS about 2 years ago. It worked fine for 1 year. We started having issues with it cleaning the dishes and glassware. We tried different detergents and cleaning products with no success. Then it stopped working altogether. The instrument panel codes said that it was a drain pump problem so I replaced the drain pump. It would not start and displayed a new code leak sensor. I took the dishwasher apart again, but did not see any water. I made sure that the sensor was dry and put the machine back together. Still will not work. My last dishwasher was a GE and it lasted about 10 years with no problems. Samsung makes junk, do not buy.

Samsung is fully aware of the defective clips that will break from the top rack of their dishwasher and the clips get lodged in the pump motor and the dishwasher will not run. Their solution to the guaranteed reoccurring problem is to allow one time only repair outside of warranty and then the consumer is on their own after that. What they should do is proceed with a recall of the part and provide a retrofit or, at the very least, provide unlimited repairs to the consumer. My whole entire house is equipped with Samsung products and I placed my confidence in a company that doesnt back their products. There was simply no help offered or even concern regarding this defect. Simply put, I was told, We know and youve already used your one time allotted repair. BUYERS BEWARE. SAMSUNG DOES NOT STAND BEHIND THEIR PRODUCTS, EVEN WHEN THEY KNOW THERE IS A DEFECT. The last repairman that came to my house left replacement parts for me because he knew it would happen again. REALLY??? Where is a lawyer when you need one??

Samsung dishwasher model dw80h993. This dishwasher is a piece of junk, I have had technician out twice and now I still have problems with the drain and now its out of warranty, bought in Dec. 2014 and the hose is not kinked. I would not recommend anyone purchasing a Samsung dishwasher. I think if a manufacturer claims they have a reliable dishwasher or anything they should back it up with at least a two year warranty. Dissatisfied with Samsung. Will not purchase anything in the future.

Purchased a Samsung dishwasher August 2013. From the very start it did not clean well. I have to scrub the dishes and utensils in order for them to come out clean. They could not help me resolve that problem. August 2014, dishwasher would shut off after 2 mins. Had to have the EC Sensor replaced. I did research and found that this is a faulty design that Samsung should address and fix! Samsung has POOR customer service. They do not respond to messages left, by phone. When you do reach an actual person you can figure on spending at least an hour per call and still you will not have had any resolution to your problem. They do not follow up in a timely manner in getting a local repair company dispatched to your home. They do not let you know who they have dispatched and when they are coming to your home. After many hours of dealing with Samsung, on the phone, they would not give us another dishwasher. So we are stuck!! We went ahead and purchased the extended warranty today seeing that we have already had two major issues with this machine in less than a year of owning it. We will be using that warranty quite a lot.

WHEN I moved into my home, there was a Samsung dishwasher, brand-new. This was almost 4 years ago. My hope by writing this is to educate consumers about my experience. It was non-stop issues from the first month. Over the years, I replaced the pump. I had a number of repairmen out, who each time took a look at the dishwasher and laughed. They all told me it was a hunk of junk and dont waste money on it. Over the 4 years I spent over $800 on repairs. Now, it broke again. I have replaced it with a Frigidaire. I am very easy on my appliances, I ran it about 3-4 times per week. I used the best detergents only. I scrape dishes thoroughly. My things last me many many years. This did not last me at all - as I was contacting repair people the entire 4 years. I fear I have other Samsung appliances that were here when I moved in. I have heard from too many in the appliance industry as to the track record of Samsung appliances. I wish to educate potential consumers as to my experience, the money incurred - the waste.I should also mention I contacted Samsung a few times. They could not care less. Besides not speaking English properly so communication was limited - truth is - they could not care less. The only good that could come out of this is I save other consumers fortunes of money. We all work very hard for it - and clearly others could not care less how they squander it for us. There is also no price that could be placed on the HOURS I invested in trying to salvage it. Please, buyer beware.

First 3 months after we bought the Samsung dmt300, it was down. Sears came out repaired it, 3 months later down again. After 4 repairs in the first year, I had had enough. This is the worst freaking product I have ever bought. For the price you pay, you would think it would work great but heck no we have had a repair person here to fix the stupid thing over and over again from it completely being rebuilt the first year new motor. Pump front panel board and so on to the last few repairs of the top water jet falling off and the rollers on the racks falling off.Now another problem with the stupid thing - flashing heavy light, which by the way means there is a leak somewhere, which there is going to be another service call. Thank the Lord we had sense enough to purchase the extended warranty. Never again will I purchase a Samsung dishwasher. They are the biggest **. I do have to agree with some over posts; it does not get dishes clean or dry.

I have seen many people comment on the spot weld that holds the seal to the waterwall dishwasher. The weld didnt even hold for 10 months before it broke. They sent someone out and they said we caused physical damage to the dishwasher. I have spent hours on the phone and they just mess with you by saying they will send a second opinion and then they wont actually do it. Very dishonest company! Bunch of scam artists. Dont buy Samsung products. They will break if they are dishwashers or explode if theyre phones and they wont take responsibility.

DW80F600UTS dishwasher - Do not buy this dishwasher. If you do I hope you purchased an extended warranty. Broke 3 times in 2 years. Same code and part. Samsung did help repair it 1 time because the exact part broke in less than 3 months. Not a family use. Ran it only 3 to 4 times a week. Even put a filter on the well to prevent problems. Would like to sue them for making such a defective Lemon.

I purchased a Refrigerator for over $3000.00, the entire CHEF collection for over $7000.00 thinking I was buying high quality appliances. Instead I get an Ice Maker that wont work and was told by the repairman it was due to the higher water pressure in the US. I have to keep defrosting it with my hairdryer. It is already cracked. The microwave wont respond to my finger on the controls unless I hold it flat not my fingertip. Part of the name has come off the dishwasher. In my opinion and experience if you want good appliances DONT BUY SAMSUNG. They are very poor quality and all you will get is excuses. Mine were less than a year old when they started breaking.

We recently purchased a group of samsung appliances at lowes. In new lenox illinois. Within one week the dishwasher flooded our kitchen with water. The lowes corporate claims office approved a company paul davis to tear out the damaged kitchen. They did that and dried out the kitchen after waiting three weeks. The lowes corporate claims handler jill ** approved this work. Then after all was torn out and dried she called us and told us lowes is not covering our damage. This is truly a scam. She said they found a piece of glass in the drain hose. Remember this machine only ran a few times in a week. Well needless to say they will not fix my kitchen. They offered to pay for the litigation and the deductible but I need to use my own insurance! Can anyone help me on how to proceed? Very upset and will never tell anyone to use lowes or Samsung again! If anyone can help please let me know. Thanks.

I have struggled with error code with this dishwasher shortly after purchasing it. I owned it for exactly 1 year, 1 month. 1 year warranty was not supported at all. Why do people submit reviews after owning a dishwasher for only 2 months is beyond me. Of course its going to run great! After 1 year they will be singing a different song. Its so quiet now BECAUSE ITS BROKEN!!! I have a 0 decibel DW now, the dishwasher is completely dead. I paid $700 for this dishwasher. I repaired the inlet valve sensor, case assy, and main relay board. I finally gave up after coming across some fine dishwasher from WP on Black Friday. I have a Samsung fridge and its acting up too. I shouldve gotten an extended warranty on both, but it seems, Im reading, that Samsung wont support the products with extended warranties.

Purchased a Samsung Dishwasher around November, just installed 2 weeks ago in my remodeled kitchen. It has quit. Samsung has been of no help whatsoever except tell me that I need to call the repair people they have coming out to fix it. I called the repair people since I had not heard from them about when it would be repaired after 2 days of waiting. They inform me that they will be out on 4/29 to fix it. Mind you it was the 17th of April. They dont have anything sooner. This is ridiculous since the thing shouldnt be broke to begin with! My husband and I purchased a whole kitchen full of new Samsung appliances and one already broke. WOW! Next, I called Samsung back to see if there was a different repair company that could come out. They informed me that that is the best we can do. I became even more angry since a 2 week old dishwasher shouldnt be broke to begin with. Lowes has tried to be more helpful than Samsung by checking in to see if they could do anything. When the repair person comes out I am sure that it will be another week at least having to wait on parts. Samsung should take this piece of crap back and allow me to pick another brand. I WILL NOT purchase another Samsung product after this! They dont care. I purchased their product and am now stuck. Buyer Beware!!!

We purchased this dishwasher (DMT800 series) from Lowes and thought we were getting a good product. It did not take long to see we were wrong. This appliance has been nothing but trouble since it was installed (by professional, I might add, to keep warranty in effect). Besides not cleaning well, the heating element seems to never fully turn off - no explanation for that. I will say it is quiet when running, but that is about the only good thing I can say.Now, after approximately 17 months of use (one load daily on the most part), it now will come on and not proceed to go through the cycle to wash. Customer service people ask all kinds of questions that are better answered by service personnel and the extended warranty picks a company to provide service who will contact you in two to four business days! What kind of service is that? Pathetic product and undependable repair service - I will never buy another Samsung appliance again.

Samsung Refrigerator RF28HFEDBBC/AA- This refrigerator has problems with the ice maker. Ice builds up on the interior of the ice maker and has to be cleared at least once a month. The ice comes out wet and the dispenser in the door leaks water continuously. There is also a problem with water leaking into the bottom of the refrigerator and then freezing so you cannot easily pull out your meat drawer. Samsung claims no issues with the unit but from what I see on the internet that is not accurate.Attached is their response: Thank you for contacting Samsung. I see that the ice maker is not freezing, and ice builds up at the top of the unit and cubes come out wet. Also, the water is leaking and filling the reservoir in the door. I know how bothering this issue could be. Samsung does strive to produce quality products and provide best service. However, your experience doesnt reflect this. Samsung products are designed by dedicated and skilled engineers after extensive technical research. We dont have any reported issues with this refrigerator model. Its disheartening to know that you are experiencing these issues. We dont like to see our customers unhappy or inconvenienced; however, Samsung provides 12 months of warranty from the date of purchase. If your refrigerator is out of warranty, you have to pay for the service.A service request was filed for this issue and it was cancelled, as there was no service center available in your area. Since your refrigerator is out of warranty, you may get it repaired locally at your discretion. We sincerely apologize for the inconvenience caused. This is what I received from them. Interesting fact I already had the ice maker looked at during warranty and there is a service center in my area. So they dont support the product and dont know who they have in the area to repair the product. Do not buy Samsung refrigerators. No support.

I had a Whirlpool for 11 years and wanted a new stainless steel model. I got this 2 years back from Best Buy. I didnt get the extended warranty because I never used it with my old dishwasher and all money was just gone waste. The Samsung brand proved to be my nightmare. I had to call tech service twice in 1 year. Then again after year for which I paid through my own pocket. The dishes are never clean and top shelf never gets dry. I wash all with a soap, rinse with water then again run the dishwasher. If you put the dish without washing it doesn’t get clean. The material used inside, smells like a rubber and I think my old dishwasher was much sturdier than this WaterWall. Additionally, you have to baby it. The door lock gave up after 1 year, so changed it. Now again and again we keep getting error messages. I am just tired of this washer. I will not recommend anyone to buy.

Recently we converted our less than six month old our entire upgraded GE kitchen appliances to Samsung Black Stainless Steel at roughly $6,500. In spite of the cost we have always had success with the product brand including TVs, cell phones, tablets, appliances you name if Samsung makes it we buy it. However the dishwashers has been less than acceptable not to mention most disappointing. Besides being noisy theres always standing water after a complete cycle. If unattended the odor of spoiled or soiled smelling water its all but unbearable. No problem. We contacted the local Samsung authorized technician to make a house call and repairs or adjustment. After a half hour he said everything was in working order and the accumulation of the standing water was normal... I quote its needed to prime the pump... That of course is BS!First thing when you start the washer is WATER! Subsequently and after filing a complaint with customer service which I might add are nothing more than pimple face robots sitting in front of computers that reply from canned presentations. Eventually and after some persistence our complaint was sent to another department and after waiting three or so weeks we get a call back saying they are sending us a complete refund. Once again my faith is restored with Samsung; but its not to be! After a few more weeks the promised call back never came so we reached out to their customer service and once again we got a runaround with the pending refund.But today we get a call from the department that makes the final decision telling us it was a mistake and the problem is considered maintenance not covered under their normal warranty... Mind you we are talking about a product that was less than three weeks old. Their (CR) mannerism with a response was being read not communicated like in a normal conversation; most disappointing to say the least. The CR kept repeating the same verbiage word for word over and over several times. Before I wrote this review I did some research and discovered besides Samsung - Bosch and Whirlpool they share this common problem. Their recommendation is adding vinegar and lemon juice in the dishwasher or you can buy a cleaner/chemical specific for dishwashers to control odors; expect to pay around $12-$13. So Samsung potential dishwashers buyers beware!

I purchased a stainless steel Samsung dishwasher from PC Richard. I used it for almost 13 months until It started having problems with the blinking lights on the control panel. I contacted the store which then gave me the customer service number for Samsung. When I finally reached the help desk, I was told the warranty had expired and if I wanted a service tech to come fix the problem, it would cost $125 just to come and check what was causing the problem and then I would have to pay for new parts. This is a disgrace, since it was not even a month that the warranty had expired. I looked for recalls on this model#DW80F600 series. Customer service was rude and completely disacknowledged my complaint.

My husband purchased the whole kitchen group less the dishwasher from HH Gregg before they went belly up in 6/2017 with a 5 year warranty ($500) EXTRA! The icemaker stopped producing ice in Oct 2017. Called warranty dept. They sent out tech and he thawed out the underneath of the icemaker. Stated there was no replacement at the time. We could deal with it and hoped it fixed it. In 2018, it started the same thing, NO ICE and frozen up again. The warranty dept sent techs out on 3 different occasions that year, still NOT WORKING properly. The warranty dept said there was nothing else they could do and we would be getting a refund check in the mail.We received a check for $1400 from Samsung this year, called and asked why not a full refund, were told the techs that had been sent the 4 trips to REPAIR totaled the balance of the total cost of $2500 we originally paid for the refrigerator. This is a beautiful Black Stainless 4 door. I totally loved it from the start but I HATE IT NOW AND WILL NOT BE PURCHASING ANOTHER SAMSUNG ITEM! So we lost out on over $1000 and still have a broken refrigerator!

We have also been given the run around from Samsung about what seems to be a faulty product - their waterfall dishwasher. What a horrible company, I cannot believe they can stay in business. Our dishwasher is just two years old and quit working. After talking to several customer service agents on the phone, through email, and online, it is still not fixed. We had a local repairman come to look at it, he said it costs more to fix it than what it is worth at this point. There are only two certified Samsung repair businesses in Indiana. The one in Fort Wayne told us they would not come and look at it due to the constant issues with Samsung. We have another one finally coming Monday - we hope (after 7 days of dealing with them to the point my husband was screaming at the customer service rep that was in India because they were asking completely irrelevant questions). If you are looking for new appliances, please do not purchase this brand. We had issues with our refrigerator also. They are poorly made, and Samsung has to have the worst customer service of any company on earth.

I remodeled my kitchen and bought all new appliances for continuity. Samsung had a special going on with interest free purchase so bought their refrigerator, dishwasher and microwave. I am having difficulties with their dishwasher and refrigerator. Lets talk about the dishwasher first (model number DW80J3020US). This dishwasher does not work well at all. I pre-rinse before I load and yet it does not wash dishes clean unless on heavy wash with sanitize option. Even then, sometimes the dishes are not clean. I called Samsung customer service and we did some troubleshooting over the phone. That did not work, so she sent someone to look at the dishwasher. The repair man came. He was super rude and short, he turned it on then turned it off and said nothing is wrong with the dishwasher. I need to buy a different dish washing soap. I told him that the soap would not cause the dishes to have black particles on the dishes also that I pre-rinse. He stated that Samsung only recommends the use of one type of soap. Then he told me that if I call to waste his time again then there would be a charge.My refrigerator (model number RF23HCEDBSR/AA) is only one year old and the ice maker is not working. I called Samsung and the customer service rep. stated that I need adjust the leveling of the fridge and check that my water supply is enough to the fridge. She claimed that the front of the fridge must be higher than the back. I did as she told me yet. NO ICE and the water trickles out. I told her this and she insisted that it is my fault. I asked her to send someone out and she said I would be charged. I WOULD NEVER recommend any of Samsungs products to anyone.

I bought our Samsung dishwasher in January of 2015. Within 10 days the heavy light started flashing and the dishwasher motor would not stop running - indicating a leak. We had to turn it off from the breaker for it to stop running (also attached to our washing machine - so no laundry). I called Samsung and had a very frustrating conversation with someone who did not speak English very well. Nice person - just not a good phone representative. 40 minute call. He set a claim number. Appliance service came out and said we should get another unit from the store we purchased it at (Home Depot) - 1 month later we did (paying on dishwasher and doing dishes by hand the entire time).Old dishwasher sat in our garage for another 15 days or so when - unexpectedly - Home Depot came at 8:30 at night to pick it up - SURPRISE! We immediately had the same problem happen to the new dishwasher and continue to now. The last service we had was January 9th - and on the 19th we still have the heavy light flashing and the motor running until we shut off the breaker. We can go months that it will work after turning on the breaker - then come home one day from work and it will be inoperable. I have spent over 9 hours this year on the phone with Samsung. Do not buy Samsung anything. If you have to deal with their customer service process - even once - you will be very unhappy. This dishwasher is nothing but an absolute fail - 13 calls to get the new one fixed and its still not working.

BUYERS BEWARE!! The worst experience involving the Samsung dishwasher DW80H9 series. First year the top rack was not functioning properly. The fix was use zip ties to stabilize, this was from a Samsung tech. Second year continually got the E7 error code, replaced the spray arm motor and assembly. Third year, same E7 code and replaced same parts again, but I had to wait 2-1/2 months to get the correct part. This year is the fourth year, guess what, same error code. Today I canceled all extended warranties, this company needs to remove their products from the consumer base and start over again. The Samsung Protection Plus warranty system is a joke also, the right hand does not know what the left hand is doing. If I can change a handful of peoples minds to purchase a different manufacturers product, my job is done. Please be aware that Samsungs appliances are pretty and your kitchen looks awesome, but not functional and you will be spending your valuable time on the phone for hours for repair. Please take heed!!!

I bought a DMT300 series dishwasher not even 2 years old. For the last 3 months, when you try to do a cycle after about 5 minutes the normal-heavy-quick lights continue to flash and wont wash anymore.. All I can say is that I will never buy a Samsung again. My husband said just go buy another dishwasher. To us its not worth calling someone in to fix it, cause they automatically will charge you about 150.00 bucks just for showing up..

Samsung dishwasher model DW80F800UWS was delivered on Nov. 28th. Looked great, but thats it. It left food in the bottom and food would be all over our other dishes too. My wife called the store we bought it from, Corbeil Appliance in Whitby. The sales lady told her she will have to call Samsung. So my wife did and they gave her a service center to call to check out the dishwasher. Now, the dishwasher never worked from the first day. My wife tried the dishwasher a few times and then called the store within 5 days of it being delivered. We should have been given a new dishwasher from the store and they should deal with Samsung for their horrible quality, but the store instructed my wife to call the service center. Can you believe a brand new Samsung product doesnt work the first time you try it and you have to call a service tech check it out? I guess that shows a lack of quality and assurance checks for Samsung. And Corbeil Appliance store should not be directing my wife to call Samsung after it never worked (and she called within 5 days of delivery). Anyways, the service tech came out on Dec.10th and said the sump pump is not working. They will order one from Samsung and then reschedule an appt. The next appt. was Dec.22 and the service tech put in the new sump pump and you guessed it... It did not work. So now it is almost 1 month later and we still do not have a working dishwasher. It is Dec. 23rd. Corbeil Appliances, the store we bought the Samsung dishwasher from does not care because they got our money no matter if the piece of crap works or not. Samsung doesnt care, when I called them they said I needed to have the service tech back. Why?, I asked. Samsung says, Because that is our policy, unless the service tech writes on the service order that the unit needs to be replaced. So I tried to call the service tech and they are on holiday until the New Year.So to sum it up, the Dishwasher was delivered on Nov. 28th and does not work, Corbeil Appliance was called to say the brand new appliance does not work. Corbeil Appliance told us to call Samsung. Called Samsung and we have a had 2 visits from the service tech and the dishwasher still does not work as of Dec.23rd. Samsung and Corbeil do not care that they sell brand new appliances that do not work. Please DO NOT BUY SAMSUNG products or buy from Corbeil Appliances in Whitby. To be continued in the 2016. Maybe the brand new dishwasher will be repaired during 2016 or who knows it could continue to 2017?

From the day it was installed about a year ago, it leaks badly under the door during the first cycle. It never cleans the dishes well and always leaves funk all over for me to scrape off after. I might as well hand wash! Now the unit will not complete cycle. I have taken it apart a zillion times to clean and inspect. What a piece of **. Locally we have a tire store called Discount Tire. In their TV ad they show a little old lady throwing a tire through their front window and the ad says if youre not satisfied.... bring it back. I wonder what it would sound like when I throw this dishwasher through Lowes front window?

NewSamsung Dishwasher Model DW80F600UTS lots of different issues. From Day 1 hasnt worked properly. Steam vent under front of door wasnt shutting off, so water would leak out the front. HEAVY light started blinking, and pump wouldnt turn off, power wouldnt turn off, either. Had to turn off at breaker. Dried out the flood pan and sensor, and saw moisture on the water intake hose coupling, so tightened that. That helped for a week, then it went off again. Seems to be leaking out of tub, not hose. Luckily, still under warranty so service is coming in a few days.SERVICE: Parts take 10 days!! So the repair guy comes, figures out what is wrong, then has to order the part and come again. It can be 2 weeks before you can use your new dishwasher again! When I talk to the service company (that is not Samsung, but certified to do their repairs), they make it sound like they know exactly what the problem is before they come out - leading me to believe they had a lot of this problem!! Never will buy a Samsung appliance again! Wish I had come here first to read the complaints.

Two years after purchasing the dishwasher at Best Buy it stopped running with lE error. Set up a repair with Samsung but their local repair (Lake Electronics) did not have the insurance required by my condo. Then called another repair service and was told they had stopped repairing Samsung appliances because it was too difficult to work with the company. A third company diagnosed a broken temperature sensor, apparently a common problem The parts had to be ordered. It has been two weeks and they are not here and no information on when the repairs will occur.

In 2010 our old dishwasher refused its duty after nearly 10 years of work. It was an AEG/Whirlpool and it made his work properly. So my wife and I decided to buy a new one. At last we gave the Samsung DW-SG720T a try and expected the same performance. First both of us discovered that nearly every dish was not clean at all. We changed the program to the hottest possible cleaning, but the machine did not meet the minimum requirements for cleaning knifes that are simply covered with peanut butter. This night (!) the machines front door stood open, after cleaning and after nearly 5 (five) hours ending the cleaning program without errors, the machine started to turn on the pump and made a signal while showing OE. My wife and I woke up, got downstairs in the kitchen and I had to turn off the fuse to stop it - it has been 1:20 am in the morning. Thanks a lot, Samsung! OE means overflow error but in fact there is no water in the machine after draining. I am angry about this piece of **. My recommendation is: Samsung? Hands off! I am interested in what the support is trying to tell me. Next time: AEG/Whirlpool, which is the same here in Germany.

I purchased a dishwasher dmt800rhs from best buy with a extended warranty. It took from Nov. 26 until Dec. 19 for them to fix my dishwasher.

This is by far the worst waste of $849 I have ever spent. Does not clean. Spot weld broke on inner seal which interferes with removing lower dish rack. Constant error codes have to keep unplugging to clear. Dont buy this piece of crap. I would rather flush my 849 down the toilet than buy a Samsung dishwasher. Purchased a new GE today. I am going to use the Samsung for target practice.

I purchased a Samsung dishwasher, model DD81-01549A_EN a little over a year and a half ago. It is the worst purchase I have ever made. The dishes do not come clean unless you wash them prior to putting them in the dishwasher (kind of defeats the purpose). If you have cereal bowls, forget about finding a good way to load them. The bottom rack tines are at an odd angle and hold some plates too close together. The silverware must be rinsed and loaded working end up, and dont put 2 spoons in the same bin. I followed all of the manufacturer recommendations for loading and running the piece of crap. It is the worst dishwasher I have ever used. A total waste of money. I should have spent a little more for a different brand. Will never buy Samsung again. Customer service said sorry, you must be loading it wrong. Dont waste your money.

We bought a DD68-00143A_MES about 6 months ago. Since day one we noticed that it simply did not work as well as our old one (was not a Samsung) we had for over 10 years. At first I thought we were just not loading the dishes correctly because they were not clean. So for several weeks we tried to move dishes all over the place and nothing helped. Then we thought maybe it was the dishwasher detergent (even though we had used it for years with no problems, I thought maybe they changed the formula without us knowing it) so we tried all kinds of detergents and nothing helped! So as many of you that have complaints about the washer being the worst ever, I tend to agree. Other things we have noticed is there is this smell that comes from it. At first I thought it was our hard water (we are on rural water) but then I read some other peoples comments and see its not only us that noticed it. We have also noticed that many dishes are stained with something and we cannot remove the stain no matter how we try! Another thing is that I do not think the person that designed (its a laugh to even think someone would really use the word designed) the racks to hold the dishes has ever washed a dish in their life! NOTHING FITS! Its a chore to try and find places to put the dishes to wash them. One last thing. As like most of you we have come to the same conclusion that we will never buy Samsung again! I am however a little different than most of you. I own a lot of rental properties, and I bet you can guess the type of dishwasher that will NEVER BE PUT IN MY HOUSE OR MY RENTAL PROPERTIES! EVER!

Well from all the other reviews, I guess theres no need in calling Samsung customer service. I have the same problem. Came home and fridge was warm inside. It was purchased in Sept. 2013. Guess Im just gonna purchase something else. Instead of, giving my money to repair men for no good reason. Just to have the same problem down the road. I purchased fridge, microwave, and a dishwasher. Hope the other two work for a while longer!!! LOL. Anyway if you read this before purchase, DONT BUY SAMSUNG!! Good luck to you!

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

We purchased our Samsung Dishwasher last Spring with other matching Samsung appliances so it made it difficult to just change out the Dishwasher. However, it would have been worth my time, effort & money to take them all back & go with a different company as this dishwasher is worthless! It runs for over 3 hours & doesnt get the dishes clean. I feel like I almost have to wash the dishes before I even put them in, thats how terrible it is. I bought a glass at a souvenir shop & as I always wash something before I use it, I put it in the dishwasher. It literally came out dirty! There were particles all inside it. I Hate this dishwasher!!

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

The Samsung contractor came to fix the dishwasher five times and had no clue how to service a dishwasher. They blew a circuit and caused the microwave to start having electrical sparks and sizzling noise. I had to call them to come back. They weren’t too concerned about putting the customer at risk when I called Samsung many times. They are the worst customer service and still have not received a replacement dishwasher after 7 months. Don’t buy Samsung cause the customer service reps are horrible.

Samsung Dishwasher doesnt do a thorough job in cleaning even when set on long cycle and short cycle takes too long. I pretty much have to clean the dishes before placing them in washer and I use name brand dishwasher detergent.

2015 most expensive model. Does not clean or dry dishes. Do not buy.

I purchased a home in October 2018 with a suite of 4-year-old Samsung appliances. The only good thing about the dishwasher is that its quiet. With that being said dishes often come out after being washed with food particles still on them and do not dry well. My issues started a month ago when the dishwasher wouldnt complete a full cycle - it was stuck mid-cycle. I chatted with a Samsung rep who said to flip the switch off and back on on the circuit breaker. This reset the dishwasher and it did complete the cycle. Two weeks later, the dishwasher lights were flashing, it was making a suction noise, flashing a LE code and wouldnt power off. I had to shut off the circuit breaker.I chatted again with a Samsung tech, who promised a tech would be out the following Monday. That was the 1st lie. The technician couldnt come until Wednesday and I had to pay $100 for a trip fee (the rep never mentioned this) because its out of warranty. Tech comes out and says I need a new door because the door wont properly lock - which will be $230. I have a hard time believing the door is suddenly the issue considering the dishwasher is 4 years old.After reading the other nightmare reviews on this site, Im certainly not going to funnel $330 into the repair of a garbage appliance - which should work properly. Even after taking my issues to Twitter, Samsung has still yet to respond. Garbage appliances + terrible customer service = me spending money to buy a new Bosch dishwasher. Save your money and avoid Samsung appliances like the plaque! Ive also had to reset the circuit breaker on the 4-year-old refrigerator a couple of times. Never had any issues with the 9-year-old suite of Kenmore appliances in my last home.

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

I bought a Samsung dishwasher in January 2017 for my rental property. It had a one year manufacturer warranty and in March 2018 the dishwasher started throwing a fault code and would not run. I had a technician come out. He pulled up the problem and told me that it would cost $500 to put a new sump pump. Which is more than I paid for the washer when I bought it. Apparently this is a ongoing problem with the Samsung dishwashers. Now I have to buy an entirely new dishwasher. My recommendation to anybody out there looking for a dishwasher is not to buy a Samsung.

I purchased two Samsung dishwashers four years ago with deepest regrets. The dishwashers have been repaired several times. Ive spent over $600.00 this year repairing the dishwashers. Now one of the dishwasher is broken again. My wife, spoke to a Samsung Rep today, December 27th 2016 and was informed Samsung policy doesnt repair dishwashers three years or older.

We purchased a brand new dishwasher with all the bells and whistles. It worked nicely at first - very quiet, steam-venting function, and fun little function noises. However, we noticed within a few days that it was leaking. Called Samsung and they got a tech out a few weeks later to repair it. Our wood flooring was damaged. The repair helped for about two days and then it was back to leaking. Now it’s been over a month and we still can’t get Samsung to repair, replace, or even return our correspondence. We’ve been stuck in specialty claims, trying to negotiate with the repair company ourselves, who says Samsung won’t pay them, so they won’t come back. We’ve asked and been told that our claim has been elevated but no contact by phone or email for a week now - again. This is the worst customer service I have ever experienced, and it is obvious that the service promise on their corporate website is a lie.

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

I am very unhappy with my samsung dishwasher. It was only three and half years old and the soap dispenser broke, the top rack wouldnt side out, because the cheap plastic piece that moves the rack in and out broke. Then the drain error and low water level starts flashing code symbols comes on, and the dishwasher just stops. I DID call the samsung eight hundred number, and the lady just mostly said sorry, its out of warranty. We cant help you. Call for repairs. Then try to find some one in the area that works on samsung. No one works on them. I had a maytag dishwasher that I replaced this one with, that was twenty years old (even dried the dishes, which this samsung doesnt dry the dishes, they are still wet) and it still worked, except the bottom was rusting out. So now I have been looking around for a replacement, and I am totally confused as to what to get. Can anyone help me?

I brought a Samsung kitchen package at Best Buy. I have had countless problems with the Dishwasher, many of which have been previously written - doesnt wash the dishes, horrible smell (and I wipe my dishwasher interior door after each use), then when I tried to use it all of sudden lights are flashing and it doesnt drain. First repair said that Best Buy installed incorrectly, fixed that and then the door wouldnt open properly. Tried to use again, same issue with lights flashing and it moves to delicate and doesnt drain again. New repairman came out and said hes NEVER seen a controller board go in a dishwasher cost of the board is $190.00 + installation. Never buying a Samsung kitchen appliance again. Samsung you should stick to TVs and cell phones.

Happy with Microwave but wish dishwasher worked correctly. Leaves spots and water on dishes. Never has dried the dishes. Always leaves water on dishes.

Its easy to use, easy instructions, well-made and will likely last for years, I like using it and others will, too. The dish inside is stable and can hold several items at the same time. You can put hot or cold items in it. I recommend it.

Bought a Samsung dishwasher from Best Buy and had installed late Jan 2014. Once installed had service come out to the house FOUR (4) times to repair. Would just stop working. It never cleaned that well. Glasses always came out dirty. So here we are AGAIN, the dishwasher has stopped working but because we are now over a year they say our warranty is out and refuse to fix it. If you buy a brand new product and within the first year need service 4 times, dont you think there is an issue? And its convenient that the last time they came out they said if we needed service again they would just replace it... Its pathetic Samsung does not stand behind their products. But I guess they really dont want to because its crap. And in my opinion, my warranty shouldve started over every time they had to come out and repair it.

We made the ultimate mistake by purchasing this Samsung Storm Wash dishwasher. The dishwasher smells and constantly traps mold in the dishwasher & on the dishes. After less than 1 year the dishwasher hardly cleans at all, the glasses look worse after being washed in dishwasher than before. There is a gross film left on all dishes despite using rinse agent religiously. Silverware has to be rewashed before using. I hand wash more dishes than the dishwasher washes! So frustrating & Im stuck with this piece of junk till I can afford a new one. Very disheartening. Samsung has no care despite emails sent to them. They refuse to help & refuse to take product back. I was willing to trade for another Samsung dishwasher. Shame on any company that doesnt stand behind their product! My daughter got an Mac Pro recently that began to split apart after a month; Apple immediately took care of this. Samsung could learn a thing or two!

I have had my dishwasher for approximately 18 months and it stopped working. I called Samsung and they told me the warranty had expired but they would extend me a courtesy warranty. It seems like everything was going well. When the technician from Lakes Electronics came in he went right to the problem. The electrician brought the work order in already completed stating what the problem was and handed it to my husband. He already had his service sheet filled out and told my husband the board was bad. He then said because you have bugs it voids the warranty. What a scam. I DO NOT have bugs. After reviewing some complaints it seems another customer had the same problem with the same company that Samsung sent to her home. They told her the same thing. Makes you wonder if SAMSUNG is using this company to not pay the warranty. They know the boards are bad on these dishwashers but refuse to repair them. Have you had this experience?

Our Samsung dishwasher has already been replaced once (right after we got it). I have many of the same problems Ive seen here especially the soap door not opening AT ALL during the cycle, multipacks not dissolving thoroughly, dishes NOT CLEAN! Samsung customer service is equally crappy. Its worse than dealing with a government office! I wish I had my old, portable, hook-up-to-the-faucet dishwasher back! It was 10 times better than any of the new, name-brand, expensive dishwashers out there now! Unfortunately we gave that one away. When this Samsung p.o.s. dishwasher finally quits, Ill just get something else rather than go through the nightmare they call customer service again!!!!!

VERY disappointed with Samsung. We purchased all Samsung stainless steel appliances less than 4 years ago. ALL have had continuous problems. Fridge ice maker always jams up with ice and cracked the inside, Back panel of the fridge freezes up causing the fan to stop and have to unthaw entire fridge every time. (Bye bye to all your groceries while it takes all day to warm up). Dishwasher racks now need tie straps to hold them up as the brackets continuously crumble into pieces, and we have had to take off the front panel and fix electrical problems, door seal leaks and dishes are ALWAYS coming out dirty. Tried every brand of soap, jet dry, even rinsed dishes before they go in. We even have the one that is suppose to gar-borate your food, doesnt work! Samsung STOVE: electrical plug melted my toaster cord, glass top cracked on its on, Yes, Im very careful and it didnt have a scratch on it, ON ITS ON, while warming up, it cracked. Im very disappointed and hope NO ONE buys from them. What a waste of money when they cant even make it 4 years. And dont bother phoning into Samsung, They are absolutely no help if you are past 1 year warranty.

Just adding to the huge damning file on Samsung. My experience is the same as everyone else on this site. Dishwasher breaks down 1 month outside warranty, and there is NO fix for it. Calls for help to Samsung are useless as all they do is refer you to a service center. How can they get away with this? Samsung dishwashers simply suck! Dont buy!!! I am currently into attempting my own repair on this machine. Just stripping and cleaning everything but reached a point where heavy lifting is required and thought I would check online for help - when I found this site. I will go no further, just put back together, start it up and if it is still not working, I will trash it! No sense putting good money after bad.

Have owned my Samsung appliances for 2 years, 6 months. The dishwasher leaks from the front just like described by many others. I have found that when loading the dishwasher the last time before running the cycle, I physically push the front gasket all the way around the opening (just run my finger around it) and it lessens or stops the leaking experience. This of course is not acceptable performance but it may help others until they replace their Samsung Dishwasher with another brand as I will do soon rather than spending any more money on this poor performing product. I will say, I LOVE my other Samsung appliances - Refrigerator, Stove/Oven, and/or Microwave - they all work GREAT and would definitely buy again.

This is the Chefs collection dishwasher. It washes dirty dishes very well, but it doesnt dry them very well at all. I mean there is plenty of water left on dishes after a load, and that is with the DRY+ and Sanitize options on. Many options on this unit, boost certain zones, a flex tray on the top, more than a few load options, but whats the use if your dishes are not dry. Handles a lot of dishes at one time and better organization. Stainless steel outside and inside. I should have done more research before purchasing this unit. If you have the latest technology dishwasher out there, you would expect it to perform like one. This one did not.

I purchased a Samsung refrigerator in 2016. I have since had to manually defrost the coil and fan three times and as I am writing this, the fan is running noisily and tomorrow I will have to pull off the back panel behind the shelves and defrost it yet again with a hairdryer because this build up keeps the refrigerator from cooling. I am a disabled man living mostly on a fixed income. The refrigerator cost roughly $3000 which took me a year to pay off. I called customer service and the rep told me that he could do nothing about it. I asked to speak to his supervisor to see what recourse I had if any and was met with extreme hostility. He outright refused to resolve my issue or offer anything helpful. Samsung needs to teach its people what professional customer service looks like. I did not appreciate the condescending tone of their customer support agents. I also work for the largest home goods and building material retailer in the United States and have actively informed customers not to purchase any Samsung appliance until they improve the quality of their product and customer support. I would suggest that others provide the same service to family and friends who need to spend their hard earned money on a new appliance. Recently, we needed a new dishwasher and purchased a GE which my wife and I are very pleased with. Presently, we will never buy any Samsung product whether it be a household appliance, phone, tablet, TV or anything else. After the “convenient” freezer door handle, being only supported through plastic, broke off for the second time and after having manually defrosted the fan, coil, and heating element for the third time in two weeks, I bit the bullet and bought a new fridge. It seems you have to purchase the entire freezer drawer to fix one plastic piece. By the way, the Whirlpool I purchased has performed great with all the features of the Samsung for about 40% less cost. I have just finished writing a rather lengthy letter to the consumer protection agency documenting the numerous issues and failed CS conversations. I advise anyone thinking of doing the same be sure to document all calls (i.e. date, time, rep name, etc.). Take pictures with your phone of all visible issues including the rust spots your stainless probably has because of its apparent poor quality. I am hopeful someone may read this who can help...

We have had our dishwasher 13 months, 1 month too long apparently. It was working perfectly, used approximately every other day. Then one day, it started to malfunction, stopping 10-15 minutes after we start a load, with an error message SE. Look up that code to find that its a draining problem. Ok, no problem. Disconnect the hoses, clean out the water, see that the hose is draining well, and reconnect. Load runs perfectly. Next load, the message happens again. This time, I remove the entire hose, clean it out. Reattach, runs perfectly. Happens again after the next load.Called Samsung, they stated sorry, your warranty is expired. Well, of course it is. Why would you warranty your product for more than 12 months? Ok, so thats fair. I ask for suggestions. Instead, the person I get at the 1-800-Samsung can hardly speak English, is talking SO quietly I can hardly hear her over the noise of the call center, and is basically just repeating what I am telling her. ZERO help at all. Tells me to just turn the power on and off then offers me some numbers for people to call to get authorized service. Tonight, after the 4th time of the SAME error message happening, we drain it, leave it unattached to the drain and have it drain into a bucket. Its draining fine, wonderfully in fact, but again, while watching it drain, we get the SE message, the same message that states we have an error with our drainage system.So, its one of two problems, a motor or an electrical. Either one is UNACCEPTABLE for a 13 month old dishwasher. Every single one of my appliances is a Samsung product, and because of this incident, I have absolutely zero faith in the other products. The thing that is now really bothering me is all the negative reviews of this product. How is it possible that this product is considered a high end product when I cannot find a single review to substantiate that? We spent almost $800 on this thing. Thats ridiculous, and to only get 13 months out of it. To get it repaired is going to cost us $200 for the service call and whatever the cost of the part that we need. I think we should just replace it but again, that makes me so mad because we shouldnt have to be replacing ANYTHING at 13 months. Im so upset Im crying. Shame on Samsung. Shame on you.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

Samsung dishwasher dw80f800uws purchased 2/14 stopped working and emitted an error code on 3/25/16. (Note, 2 days before my Easter brunch). Samsung service center called and I went over error code and how that didnt seem to be the problem. I was told my best bet would be to buy a $300 service extended warranty, which I did, and they would contact a local approved appliance repair company and have them contact me. The service call provided no answer as he also found nothing that related to the error code. He returned another time to vacuum out the stale water (smells awful inside now) and said he will order every part that it might take to fix and it could be as long as 2 months. I smiled and said no way. He replied Oh yes.There are at least nine other customers waiting on parts I was later told. I was shocked- never have I ever had to wait that long for any appliance repair in all my years. As an avid cook and baker I am beyond frustrated. I am currently shopping a replacement and wish I never purchased the service warranty. Is this the norm for Samsung across the nation? What poor customer service after the purchase.

We bought this Samsung dishwasher DMT300RFB from Best Buy 1-1/2 years ago. The water sensor keeps going out. We have fought with Samsung and their contracted service repair (Sears) and they want to charge us as much to fix it this time to replace this part for the third time as what we paid for this thing. I will never buy another Samsung product. I hope other people will heed this warning and not buy their products.

We bought a Samsung dishwasher in September 2013. It broke after 5 months. We are currently without a dishwasher after 2 repairs and third repairman declaring as unrepairable. Samsung customer service continuing to give us runaround.

We purchased this dishwasher at Lowes in July 2012. Earlier this year it stopped running and gave an 5E code. We looked it up in our manual and it said drain error. We checked everything and could not clear the code. We tried the cancel & drain to no avail. We ended up pulling everything out and scooping all the water out. We had a plumber come over and he checked all the drains/hoses etc. and found nothing. He then called Samsung and told them he thought it was the electrical panel and they would not tell him anything since he was not an authorize Samsung repair person. Unfortunately around this time my mom went into hospice care so hand washing dishes was going to have to suffice. My mother passed away in the summer. By late August I started contacting Samsung to get an authorized service person to come out. What a nightmare. I had to call a couple of times to get someone on the phone who would even help me. They will not give you the local persons number. I was finally given a ticket number and a phone number to call for Service Quick. This was a long distance call for me. They then said they would have a local person call with a quote and set up an appointment. So finally 6 days later I got a voice message. I returned the call now at least 4 times (another long distance number) which nobody answers the phone. It does not say the company name or anything, just a standard automated at the beep please leave a message. In the meantime I went in the phone book and called a local appliance repair person. They took the whole thing apart and told me it looked like the pump was out and possibly the electrical panel and that it looked like the parts would be about $350. That is half of what this thing cost! They suggested I just buy a new dishwasher. That in their experience the Samsung are a lot of trouble and expensive to repair. They were very nice and only charged me for a short service call. I am very frustrated. Every time I talked to a Samsung person I was asked did you purchase the extended warranty?. That is ridiculous! A dishwasher should not need an extended warranty for something not even two years old! It is now September 9th and I Still have not spoken to anyone on the repair side! I dont have money lying around to just literally throw down the drain on new appliances. But I think that is what is going to happen. I will Never buy a Samsung appliance again!

We bought a Samsung dishwasher at Home Depot. We have this machine for about 10 weeks now. We have had the repairman here six times. The lights come on telling us that there is a leak. It runs and runs and runs so we unplug it. By the time repairman comes, it resets. Nothing wrong with it. We finally sent a video to Samsung of what is happening. They replace the pump. An hour into the next dish-washing cycle, the light is back on. Samsung will not replace or refund without repairman stating it is defective. Repairman coming back Monday.

DO NOT waste your time and money. Samsung appliances are worst and their customer service is even worst than their service. The dishwasher came faulty from the company and we used for 1 time only and we reported that. They cant fix it so they decided to replace it. However they have unit to sell on website but not to replace (which doesnt make sense at all). So they offered me a refund what I paid and I dont want that as they are selling the same unit 200 more than what I paid and havent used that unit even. Also, they said the warranty start from the date of purchase and not when it got delivered.

After remodeling my kitchen, I chose what I thought was top of the line appliances. I purchased the best in each category offered. Oven, Refrigerator, microwave and dishwasher. Every appliance is broken. They are less than three years old. My husband and I are retired and do not abuse or use these appliances everyday. Trying to get service has been a nightmare. Each appliance requires a different ticket which means four separate service charges. I would never purchase or recommend a Samsung appliance.

The Samsung dishwasher is quiet, large, and does a great job cleaning dishes. As an added bonus, it has an appealing outer appearance. It uses less water than older generation dishwashers and it uses less electricity.

I purchased a Samsung dishwasher from Home Depot in April. I had to wait about a month and a half to even receive it. When it finally did arrive, it arrived with a broken piece in one of the main water dispensers, so its impossible to use it. The very next day I called to make a replacement. I was told someone was going to call me within 48-72 hours while they processed the issue. I never got a call. So I kept calling back once or twice a week, and each time I voiced my problem, and that I had already called, and that I was waiting for a replacement. Every time it was a different representative, so I had to explain myself every single time. I let them know that I just want it replaced. They tell me I understand your frustration, Im trying to help you resolve this issue but its a lie, nothing gets done. Im now on week six of trying to STILL replace my brand new broken dishwasher.

I also bought a Samsung dishwasher about 2 years ago and I will never buy another Samsung dishwasher again. And I wouldnt buy another Samsung appliance either because of it. The issue I am having is with the lower arm. It keeps popping out from the tube it sits in. Every time I have make sure its in but 9 times out of ten its out when its finished. At first I thought the part had sheared somehow and that is why it was loose. So I bought another arm. $110.00 bucks! The new one popped in and lo & behold it did the same thing. I also have the same issue with the black gunk that builds up at the bottom of the door. I clean it quite often. Its GROSS! If you have a Samsung dishwasher run a paper towel along the inside of the bottom of the door. See what you get!

Updated on 7/5/2021: I posted a review of the dishwasher last year. In the meantime our builder replaced the one that did not clean and the door broke off. So a year ago it was replace by the same model.... exactly one year later.... we are having to replace it. Run away!!!! Run Away NOW from this Samsung Dishwasher. I have had two of the same model and it is TRASH! NEVER NEVER NEVER BUY THIS!!!! Is there anything else I can say?Original review: Brand new home... brand new appliance... Samsung everything. All the other appliances I love EXCEPT the dishwasher.... it is awful. It does not get the dishes clean. I cannot fit my 11-inch plates in it... the bowls, forget about it. The top rack, please do not get me started. It uses all the Jet Dry in one wash. I cant get the racks to adjust... which they are supposed to do. I hate doing dishes but after 45 years I would rather have clean dishes then this piece of... run away from this dishwasher.

My first dishwasher broke 4 months after it was installed. I spent 3 months waiting for it to get fixed or replaced. Samsung finally replaced it after they said they couldnt get the parts to fix it. 6 months after the new one was installed it broke and Samsung said that the warranty was over on the dishwasher but they would send a repair shop over to look at it at my cost. I would highly recommend that you stay away from Samsung dishwashers.

I purchased the dishwasher 17 months ago, had a repair which cost $175.00, and its still not working! I thought that Samsung had quality products. I am so upset because we havent finished paying for it.

I have been in touch with Samsung regarding my microwave since August 3, 2017. At first, they were going to send out a tech to look at it since it completely just stopped working. My microwave is less than a year old and under warranty. After three days without a call from a tech to schedule an appointment to come fix it I called Samsung back. I explained that no one has come by or called about fixing my microwave. The customer service rep said they would contact the company about coming out to repair it. I also asked for the companys number. After still not hearing from them I called the company myself. No one answered so I left a message. After another few days with no call back I called Samsung again and reported the issue. Next, the rep put me on hold and tried to contact the company with no success. That rep said they would keep trying and call me back. Finally, after more than 2 weeks without a working microwave a Samsung rep called stating that they did not have anyone that could repair it and would issue a refund. But of course, there is a catch! I had to supply a receipt that I no longer and had paid cash for the microwave so no bank record. Once I explained this they said they could still issue a refund but it would take 10 days of review and then they would send out an email to start the process for getting a refund. I am not a criminal nor am I trying to scam them. I would much rather have my microwave fixed than purchase another one. But that does not seem to be an option. I cannot understand why it would take 10 days for review. Also, the refund is going to be $37 less than what we paid. We have had other Samsung products that we have had to replace or repair. We replaced our dishwasher and our refrigerator need to be replaced. It has several issues. We will not be purchasing anymore Samsung products or recommending them! We finally just went ahead and purchased another microwave and have the Samsung sitting around waiting for the email about getting a refund. Samsung requires you to take a picture of it with the cord cut and the serial number. I get this procedure but I should not have to wait 10 days for an email in order to send this information in. It seems like a stall tactic to me. I am a service business owner and would never have a customer wait over a month for results!

I just got a brand new Samsung DW80K7050US dishwasher which retails for $950. To install it, the electricity must be connected (easy) and the output line has to be connected (easy) and the supply line has to be connected (easy). But.. when I turn the water on, I can hear a high pressure leak but see no water coming from anywhere. After a few minutes, a puddle of water comes from under the machine. There isnt a drop of water IN the machine. That means that when the machine was put together, there is a leaky seal or missing washer someplace... And I have to uninstall the machine, turn it upside down and play surgeon for a few hours trying to fix this damned leak. That is ridiculous.Even worse, I have done searches on this, and that problem is not uncommon. Typically it is fixed by the install, but in this case, I installed it. Why should I pay someone $150 to connect 3 wires and two hoses? Its no more complicated than attaching a garden hose. Obviously they dont test their products for leaks before shipping them out.

We bought the Samsung dishwasher DMT300 series on Nov. 7, 2010 from Sears that was on sale so we thought we were getting an awesome product. Its been two years and after trying everything to fix the problem of unclean dishes, I finally looked up the reviews. How could a company let this kind of crap out of their factories and put their name on it!? Ive never had to repair it. It just doesnt clean dishes, even dishes that were put in there pre-cleaned. Ive never wasted so much money in my life. I will never buy any Samsung product again, absolutely nothing, and I will spread the word. What a bunch of crooks.

Our new apartment has a half-wall between the kitchen and living room. We wanted a quiet dishwasher. The salesperson at Best Buy said the Samsung was the quietest on the market, so we bought one. It stunk when we opened it, but thought that it simply had to be used and the stink would disappear. Boy were we wrong. It is now 8 months later, after trying different detergents such as Finish gel and tablets (which we have had good success with in our old dishwasher), vinegar, etc. and the rotten fish stink is still just as strong as day 1. I dont know if the dishwasher is quiet because of built-in soundproofing or just that we cant get close enough to it due to stink to hear it. NOT happy.

I have owned this item for over a year. This item will NOT dry your dishes. The drying cycle on the washer is extremely long and dishes are all wet when it finishes. All cups and glasses will have water in the recesses. You will end up drying everything as you take it out of this dishwasher. I am very disappointed with this purchase and could not recommend it. It is a big waste of money.

My dishwasher has a lot of features with options that come in handy. A heavy scrub at high temperature is very good with greasy pans. A regular wash is also very good for just dishes, glasses and flatware. So far I have no complaints, it seems to do the job well.

We bought a Samsung dishwasher less than 2 years ago and it just stopped working. Samsung sent someone out to look at it and he told us it would be $600 to fix it and we would be better off buying a new one. He also charged us $99 to tell us that. When I called Samsung to try and get some money back, anything, they did nothing. You would think if you pay the prices they charge for their appliances they would work for more than 2 years. I had a GE for 23 years without ever having to have a service call. I wont be buying Samsung anymore.

Heard grinding noise after 20 months of owning DMT800. I quickly opened the dishwasher door and got my phone and video recorded the sound when I restarted the dishwasher for the repairman. ALWAYS rinsed dishes before putting in dishwasher so I knew that it was not from food but sounded like plastic grinding. Thankfully I purchased 4 year contract with Lowes because Samsung warranty ran out as of 3/04/2013. Repairman said pump. Pump has plastic fins also so they break easy also. So the pump is being replaced. In my quest to find out why the grinding noise I noticed the plastic clips missing from the adjustable top rack holder (basket adjuster assembly). I went on the internet to find this issue was a VERY common issue. I figure that was the noise. Pump has come waiting for service. Pump is $217.00. Basket Adjuster Assembly Left & right Set $35.00 not sure if it will be covered by Lowes will find out. However, if not I will purchase and replace myself & also use wire ties that are industrial strength and can withstand heat to help support. Thinking of using an epoxy for hot water also to support. I do not want the pump to take a beating again because of Samsungs poor design. I did call Samsung and they claim that they have never had an issue or call (LOL), it was on me because I was out of warranty. Too bad for Samsung because I am in need of a refrigerator and front load washer and am very leery of their appliances with the attitude that I got. They would not even comp me the newly designed brackets or give me the parts number for the top shelf even though it was their poor design. If anyone is looking to start a Class Action Lawsuit on this product I am in. I just may contact an attorney myself and see if he would like to take them on. Too many customers with issues not to start one. Will also make sure I warn everyone of my friends on Facebook and ask them to pass it on and we all know how those numbers can go. Bottom line? Dont mess with a woman and her appliances, it will be trouble? Consequences? We will see what Lowes has to say and see if they may have some pull with Samsung as a dealer to get results. Got to follow every path I can to get results. Samsung may not like it but they just may meet a woman/mom with teeth that bite. :)

The fridge never really worked well to begin with. It kept freezing the eggs and just about everything else. The ice maker stopped working within months. Microwave and dishwasher stopped working next. Every time we called Samsung maintenance to come and fix everything, it would get fixed temporarily and we would have to call again. When we called again, they would have an excuse as to why it won’t work. We did this about 4-5 times. They wouldn’t even get us a new appliance because at this point we have gone over a year without a microwave and dishwasher. Maintenance is terrible, appliances are terrible. We do not recommend this at all.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

Samsung dishwashers expensive and I still have to wash and rinse before I use it. I thought Samsung was the best but very disappointed.

Simply DO NOT BUY IT! The SAMSUNG dishwasher DW80F600UTB is by far the worst purchase that everyone shall avoid. Acquired one unit in Aug 31, 2013 at Future Shop Calgary, Canada. The machine was delivered on Sept 6, 2013. It worked marginally well up to Nov 3, 2013 (not even 2 months of use). On this fatidic day, the machine started leaving food residue and unfinished, not washed glasses, and from this point and on, my WORST CUSTOMER EXPERIENCE EVER! In a nutshell, I spent hours and hours on the phone with SAMSUNG (UN)SUPPORT Services(?). They sent me one local (not SAMSUNG) technician that pinpointed several problems (from the Pump up to Water Pressure). After 7 (SEVEN) visits and lots of parts replacement, the technician finally agreed that the machine was NO GOOD! Note: SAMSUNG will only replace your dishwater if their technician agrees that the machine is NO GOOD. In July 2014, I received the NEW UNIT from SAMSUNG but need to pay freight and installation again. The new unit worked marginally well up to February 2015.At this point I decided to wash the same batch of dishes at least 3 and 4 times, and tomorrow (Dec 28, 2015) I will buy a REAL DISHWASHER! This DW80F600UTB has serious design issues not recognized by SAMSUNG. On this regard, I would like to join BORIS of Calgary to enter in a fully documented and water-tight lawsuit against SAMSUNG. SAMSUNG must understand that we, customers, are not idiots nor money grow on trees to be spent in such a JUNK equipment.

My experience mirrors one submitted by James. Same model dw7933LRASR. Difference is I had terrible customer service and they managed to dawdle until warranty ran out and will do nothing now. The washer will NOT clean even a plate that has been well rinsed with no dried on residue, nor a glass that contained milk but has been rinsed out. It also will not dry dishes even on sanitize cycle and expensive rinse aides. Their solution for that was crack the door a bit as soon as cycle is complete. But that is a fairly moot point since half of contents have to be rewashed by hand. MANY Samsung products in my house including the phone in my hand which I love... but never ever will I trust Samsung again.

I am very disappointed with my new Samsung DW80M9 series dishwasher. It was billed as being a better cleaning product because the spray arm goes back and forth rather than in a circular motion like traditional dishwashers. I actually rinse my dishes before putting them in the dishwasher, but I have to scrub them to get every speck off before using this very expensive dishwasher. The one factor in its favor is that it is very quiet. I hope Samsung’s engineers will work on this very disappointing dishwasher.

Ever since I got the Samsung dishwasher its been a complete nightmare. The dishes dont clean well at all. My old dishwasher that is over 15 years old that cleans way better. It sucks completely. I called in and all they did is a reboot. It didnt do nothing at all. It still kept cleaning terribly. Then a couple weeks later it stopped working and start making weird sounds. I put in a request to have them look at it since I was still underneath the one-year warranty and they said I would give a call back in 24 hours. I never heard anything for about 72 hours and when I call back to find out why I have not got a call they said somebody cancelled my order? Wow. I was so pissed off. Ive been waiting this whole time to find out that some rep has cancel my order. Then they told me that I can call the number if Id like but I still have to wait another 24 hours for someone to call me again. Its been a nightmare. I doubt theyre going to do anything because its been already a terrible experience.

Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.

My dishwasher started leaking badly. Upon my inspection, the bottom door seal was falling apart/disintegrating. I went to Lowes where I purchased it (this was one month after my 3 year extended warranty had expired) and asked to order the part in order for my plumber to repair it. They could not find the correct part but tried to sell me a part anyway. I knew enough to know that was not a part I needed So, I came back home and called Samsung for help. They referred me to J & J Parts which is their official distributor of Samsung parts. They could not find the individual part I needed. Moreover, they indicated that Samsung built that rubber piece into the door and I would have to buy the door for $254 to solve the problem! I called Samsung back and explained the issue. They didnt seem to care and said I would have to call an official Samsung tech. to come out and fix the problem. So I did that hoping it would cost me much less than $254 and the seal would be repaired. The tech confirmed what J & J Parts said to me on the phone - that I would have to order most of the door piece (over $200) and then the labor cost to add on to that made the estimate to repair at over $400! The Samsung tech visit cost me $97 for nothing that I didnt figure out myself! All this headache for a 22 piece of rubber seal! The bottom line is this: dont buy a Samsung dishwasher (my model #DW80H993), if you did and this happens, dont waste your time and money to try and fix it. I obviously would not spend the $400 for this piece of trash, so I bought a new and different dishwasher with a 5 year warranty.