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Maytag Refrigerator Warranty
Maytag home products include a range of powerful kitchen and laundry appliances and HVAC systems that are built to last. On the rare occasion that a broken machine derails your daily routine, you need a warranty to cover your Maytag product.
Manufacturer’s warranty — This warranty only covers appliances and electronics manufactured under a specific brand. For example, Maytag appliances or parts may be covered for several years under a Maytag manufacturer’s warranty.
Extended warranty — Manufacturers and third-party providers often offer extended warranties, which are extended service contracts that protect you after the Maytag appliance warranty expires.
Home warranty — This is a service contract that covers regular wear and tear of major home appliances regardless of brand name or age. It’s different than home insurance, as it doesn’t cover events that may damage an appliance. Instead, it’s meant to help pay for repairs that are anticipated in the long term.
Homeowners insurance — Homeowners insurance is a required form of insurance coverage that is specific to structural damage or property loss caused by theft, natural disasters, and specific occurrences.
LIMITED WARRANTY
For one year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or furnished with the product, the Maytag brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter “Maytag”) will pay for factory specified parts and repair labor to correct defects in materials or workmanship. Service must be provided by a Maytag designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. Proof of original purchase date is required to obtain service under this limited warranty.
ITEMS EXCLUDED FROM WARRANTY
This limited warranty does not cover:
1. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing.
2. Service calls to repair or replace appliance light bulbs, air filters, or water filters. Consumable parts are excluded from warranty coverage.
3. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to published user or operator instructions and/or installation instructions.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved by Maytag.
5. Cosmetic damage, including scratches, dents, chips, or other damage to the finish of your major appliance, unless such damage results from defects in materials or workmanship and is reported to Maytag within 30 days from the date of purchase.
6. Any food loss due to refrigerator or freezer product failures.
7. Costs associated with the removal from the home of your major appliance for repairs. This major appliance is designed to be repaired in the home and only in-home service is covered by this warranty.
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized Maytag servicer is not available.
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions.
11. Major appliances with original model/serial numbers that have been removed, altered, or cannot be easily determined. This warranty is void if the factory-applied serial number has been altered or removed from your major appliance. The cost of repair or replacement under these excluded circumstances shall be borne by the customer
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES
THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. MAYTAG SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS, SO THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
If outside the 50 United States and Canada, contact your authorized Maytag dealer to determine if another warranty applies.
SOURCE: https://www.maytag.com/content/dam/global/documents/201202/warranty-W10419382-W.pdf
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Maytag Refrigerator Warranty
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The refrigerator is not keeping cold. The freezer is full of frost/ice. I had this fridge looked at twice in the past. Its about 6-7 years old.In the past, Maytag was considered a high end product. I wonder where the manufacturing is taking place for most of the parts. Could be it was cheaper to go overseas and now we are all paying for unacceptable products.I will never purchase Maytag. Maytag should be selling products they can stand behind! Products that are made in the USA, where our standards are higher and we expect products that work!
The unit has an ice maker. On a regular basis, water would accumulate at the bottom of the freezer pan. When the bottom pan got filled up, water would run out on to my hardwood floor. I related the problem to the ice maker. Researching the problem, I learned that the ice maker has an adjustment for timing the on cycle for filling the ice tray. After several adjustments nothing changed. I ordered a water control valve and installed it. The problem persisted. I installed a water pressure regulator but the problem persisted. I installed a water filter, the problem persisted. I turned off the entire ice maker and the problem persisted. The problem wasnt the ice maker. The real problem was the defrost cycle of the evaporator. The drain for the water was plugged with ice. I made modifications to the design so I could monitor the drain hole in the back of the freezer. Will I purchase another Maytag… probably not?
This is the worse designed product. The gaskets on the door keep making mold. The end caps that hold the pantry lid keeps snapping off, had to replace them twice. It is a very elaborate and complicated installation which of course they will not cover. The water dispenser is inside the left side of the fridge and the water runs so slow, that you lose a lot of the refrigeration by the time you fill a glass.This appliance is very noisy. The customer service is sometimes nonexistent. I called on 9-16, I waited 24 min on the line and decided to hang up. The next day I tried again after 15 min they hang up on me. I tried again later got Customer service, but no they could not help me with installation of a replacement for a warrantied part that snapped off for no reason at all. I have complained while this appliance was under warranty, and after. They do not care. My advice is stay clear of Maytag refrigerator, I CERTAINLY WILL.
My refrigerator is a lemon! We bought a Maytag bottom freezer French door refrigerator model #MFD2561HEW in May of 2007. Less than a year later, it stopped working and ruined all the food inside. I cant remember the problem that time, but it was fixed by Maytag and we were reimbursed for a portion of the food we lost. Two years later, the temperature got warm in the refrigerator and freezer sections, and we were gone for a couple of days, so when we got home, all of our food was spoiled. This time we had an extended warranty in effect and they replaced a circuit board, but we were out the food. A few months later, the same thing happened. This time we were home and saved most of the food. The compressor was replaced, again under warranty, but it took 2 weeks to get the part. Now, less than a year later, the freezer and refrigerator compartments are getting too warm and frost is forming in the back of the freezer. When it finally does get cool, it freezes the food in the refrigerator section. It also makes loud bumping sounds. I paid $80 to a repairman today to tell me that theres nothing wrong with it, thats just the way it runs! He suggested I put a gallon of milk jugs filled with water in the freezer to hold the temperature when it starts to rise! This piece of junk is just 5 years old! When I complained, I was told to call Maytag and discuss it with them. This refrigerator was not cheap and I see that many others have had similar problems. How do they get away with selling an inferior product?
I recently purchased a Maytag French door, bottom freezer. It was delivered and set up by delivery men and when they pulled out the bottom freezer the bin and tray were missing. This refrig should have never been shipped (per Home Depot) and also delivery men. They called Maytag and ordered the missing part. 5 days later it arrives and is not the right bin. I purchased the 5 year warranty contract and after calling 3 numbers and getting shuffled around, they told me it should also have a slide out. They set up appt. for this Thurs. I wanted to file a claim for loss freezer meat and was told Miss, your 5 year warranty does not start until the 1 year manufacturer warranty is up. She also proceeded to tell me that no refund will be issued and they are NOT responsible when their product leaves their plant and gets to me. REALLY... The refrigerator was not properly inspected and still shipped. Not covered under warranty and fridge is 5 days old and have had issues from date of delivery. I will never make another purchase of a MAYTAG and their customer service could use more training and a course is representing their company in a much better way.
I have done widespread reading and realize that the front panel flashing and a clanging noise coming from the fridge, as well as it not cooling or freezing or the water dispenser not working, is a common issue. My extended warranty had run out, and as I rely on the fridge given Im insulin-diabetic and have meds to store, I phoned Maytag to see if they would help regarding the part. No joy. It means that as I cannot to pay a repairman hundreds of dollars to repair it, I have to order the HV board myself and will attempt to fix it. I am hugely disillusioned with Maytag and would never recommend it to anyone.
I bought this Maytag French door model MFF2258VEW2 in 2010. Within the first year, it was freezing my vegetables. They sent someone out to fix it. Thank goodness it was under warranty. The man laid the bill down and it was over $800 to fix it. Six months later, it froze up. I called and they said they would send someone out, but I would have to pay for it. Im on disability and cant pay that kind of money. I got someone to come out and fix it. Well, guess what? It has started freezing my vegetables again. This is the third time this thing has gone bad. What do these people think they are doing putting things out like this? I had a Maytag for 30 years and never had any problem with it. So I saved and saved to get me a new one but I will never buy another Maytag. The company should have to replace all the refrigerators that are like this one.
Ive had this Maytag for more than 15 years and it still works well. Its a basic fridge, no special features. Just keeps food cold or frozen. Freezer at top, fruit & veggie bins at bottom, cheese bin. No problems, good performance.
We bought a refrigerator June 4th 2014. 6 month ago the freezer and refrigerator was getting warm. Had to call repair service, it was the blower! On Saturday 12/9/17 freezer wasnt freezing, then fridge was clicking on and off. Unplugged it, called repair service, it was the compressor. $800.00 to fix it, the same amount as when we purchased it. Repair service told us to call Maytag, he said, Maybe they will help you, would not help at all. Talked to Lori, all she said was warranty is up after a year, I then said, I think a refrigerator should last longer than 3 years! Will never buy anything Maytag again! Yes Maytag does SUCK!!!
My first job was at Sears but went elsewhere to buy Maytag. I have had only 3 sets of washer/Dryer in 50 years. The set I have now are over 20 years old! I am looking at a Maytag refrigerator now.
Weve had 2 Maytag washers that lasted a combined 41 years. Five years ago we purchased a Bravos XL top load washing machine directly from Whirlpool. Like many other reviews, it is impossible to keep the machine from going out of balance and trying to tear the laundry room apart. I called Maytag and of course they want to make sure the machine is level in at least 3 dimensional space as well as 2 parallel dimensions per String Theory. As far as the 3 dimensions, I assured them I had already thought of this (as an aside, ever try to find any flat metal on one of these machines? Kind of helps when using a level.)So after more exciting conversation, they offered me a Warranty for $437. While trying to control my laughter, I said I could trash the Bravos and buy a new machine for that price. As far as repairing it, it cost $120 for a repairman to grace my door step plus $35 every 15 minutes plus parts -- again, the decision is to trash it and buy a new machine. In case I was too subtle in my comments, I WILL NEVER BUY A WHIRLPOOL PRODUCT AGAIN. Im too frustrated to tell you about my KitchenAid fridge. As much as I detest it, I am forced to join the buy and trash 5 year club . Sometimes the good old days were really better.
Currently own model MTB1504ARW, serial number 12541413GT refrigerator. The defrost thermostat broke and it is causing the device to frost over and not cool. Maytag is trying to replace the part with part number 63001051 and that part does not match the part that came with the machine. I spoke with a supervisor, Mr. ** who certainly was not a problem solver or any help, in other words, lacks customer service. I explained the installation of the wrong part may be dangerous and could cause a potential fire or hazard. He assured me this was the part available, but also said it was discontinued and I would have to find it with an outside vendor. I explained I compared the part removed and the part they are suggestion, per the part list, and its the wrong part. As a supervisor, Mr. ** failed to provide true customer service for myself and future customers who may be in the same situation, with the potential of causing a hazard for customers. The Maytag supervisor should learn to provide customer service and prevent possible hazards for customers, taking the next necessary steps or research the issue with other departments within Maytag. The parts below are evidence of the issue, the suggested part has two wires, the one from the refrigerator has three... poor customer service, at best with potential hazards to families and children. It may because their appliances dont break, according to their commercials, they just have too much time on their hands and cant provide the assistance that is needed.
Do not buy one. Maytag is unresponsive to repairs or parts that are needed. They are not even manufacturing the part that breaks. If you are lucky, you will find out there is someone who will fix the defective computer board... But Maytag will not tell you. We were without fridge for 4 months... They did not care.
Our 26 month old Maytag fridge (Model MFF2258VEM8) was the french door freezer on bottom modern style fridge. The freezer stopped working. The repair shop took the fridge away and repaired a leak (quality control issue) and then the compressor failed in a test. They wanted $700 to make a repair that would have a 90 day warranty about 1/2 the cost of the fridge. Maytag was contacted at multiple levels and they would not even provide a free compressor or provide a substantial discount on a new fridge. What a way to treat a customer who once had all major Maytag appliances in our home. We decided to get a GE Profile fridge and are very happy with it. I will never buy another Maytag appliance. I dont think it is the great company it once was years ago.
I bought a refrig from Home Depot on 10-16-2012 two years ago and it doesnt work, but they only put one year warranty on. So had to go out and buy another. My complaint a refrig should last more than two years but they were going to send repairman out on my expense and more than likely would of cost me the price of a new one.
Fridge model mff2055drm00 - Purchased 2 years ago. Upon delivery and working water leaked from bottom. Called recommended service. Result took out fridge and brought in another new one. Today the fridge/freezer ices up, ends up sounding like a rocket ship. Not working efficiently. Called for authorized service. Was told needed a new thermostat... after TWO Years? Service call price $125, quote to purchase, replace and install thermostat $550. Almost $700. Big mistake buying Maytag- who knew? But never again! We are quite angry and very disappointed with the mediocre performance of this product.
The fridge is very loud, leaks water from ice maker, runs all the time. I have had two repairman out to try and fix it but still not fixed. It is one year old now. If I could get my $2100.00 back I would take it and run. It so loud we have to turn up the TV so we can hear it. Drives us crazy.
We purchased our Maytag Refrigerator brand new, about 18 months ago. It always ran loud so the repairman came out during the 12 month warranty period. He told us to unplug and reset it, but that never did the trick. Eight months later, the fridge stopped cooling. We called our local repairman and he told us ($97 later) that the compressor was out. He said we should contact Maytag because the compressor should be under a 5-year warranty. Then the nightmare began. I spoke to four different reps with a total hold time of about 2 hours. Two of the reps put me on hold to get a supervisor and/or consult another rep and I was mysteriously cut off each time. One rep told me my compressor wasnt covered under warranty. The last rep I spoke to told me it was covered and he scheduled a Maytag repairman to come and replace the compressor. I was thrilled. The repairman came out and informed me that the compressor was indeed out and handed me a bill for $137. I asked why I was being billed and he said because that was the way that Maytag had ordered the service call. I told him that the Maytag rep had assured me that Maytag was covering the repair. He apologized and said that not only was I obliged to pay for the diagnosis (which I didnt need because I had already paid my local guy for the same information), but that it would cost $900 to replace the compressor. I was flabbergasted. I called Maytag and they denied all responsibility. They said that even though the rep had assured me of Maytags commitment to replace the compressor under the 5-year warranty, he had made a mistake and I wasnt actually covered. So I paid our local repairman to replace the compressor, because by that time, we had been living out of ice chests for 2 weeks. That was 3 weeks ago. Now the unit is freezing water on the bottom of the freezer and then leaking water on the floor. It is unconscionable that this company be allowed to defraud people to this extent. I will never buy a Maytag again and I would like to be informed of any class action suit. This company should be deeply, deeply ashamed of itself.
Our prior fridge died on a hot long weekend in July 2020. Desperate for a fridge, I ordered any fridge that could be delivered the same day. Received a Maytag which totally died 3 months later! Now I am waiting for a part (which apparently the Manufacturer has 100 in their inventory but havent distributed them to the source that ordered them). This is just the worst service I have ever experienced with an appliance. As so many people have said, I should have waited and ordered a European appliance. They are built beyond perfection and have excellent service.
I purchased a refrigerator in Aug. 2012 from Home Depot. In June 2013, it broke. I contacted Maytag/Whirlpool and they had three companies come out to try and fix it over a four-week period when finally it was determined that it was unrepairable. Now I was told that we can get an exchange but now they have the incorrect delivery address and the person supposed to be handling my case has been on vacation and I left several messages. I contacted Maytag for someone else to help and cant seem to get anyone for the past 2 weeks. This has cost me money for food lost, time from work and time making calls.
Every 3 months, the freezer compartment needs to be dismantled to unclog the defrost drain hole. When this occurs, it dumps all the defrost all over the base of the freezer which then leaks water out of the freezer door all over the floor. Clearly a design flaw and Maytag will not acknowledge this but appliance repairman says these are notorious for this. A $1700 fridge shouldnt do this. Never will I buy a Maytag again, a complete POS.
After the 4th service call Maytag wanted a 2nd company to look at it. So on July 27th A&E out of Bristol, PA came out. He checked it out and said its not serviceable because theres a leak somewhere in the casing. Had to call KYW 3, On Your Side, they helped me get some progress. Jacqueline from corporate called and said they would replace it. It started on July 3 and now August 13 and still no fridge. Had my Maytag washer fixed, small problem. Parts came in a box marked Whirlpool for a Maytag washer from a Sears Warehouse. Plus the mechanic said my Maytag refrigerator is made by Amana. Buy American?
Im writing in reference to Model # MF12569YEM2. Bought this 3 years ago for close to 3k. Since then it forms a sheet of ice under the bottom freezer and leaks water onto the floor. It has ruined my hardwood floor and leaked through the floor to my basement and now need to re-sheetrock the ceiling. Its a bad design and should have been recalled because I see everyone else with this model is having the same issue.
I bought my fridge (Maytag French Door Fridge MFF2258VEW) in September 2009. It took forever to get it and when it was delivered, the door was dented so I had to wait for a new door to be replaced. The fridge stopped cooling just before Thanksgiving 2011. I had to throw out a lot of food. It was the circuit board and that was covered under the warranty. I noticed a couple of months later that the freezer was freezing up again and was worried that the fridge would go out again and in February 2012, they came out again and it turned out that the freezer had been put back incorrectly and the freezer gasket didnt fit right and thus, the freezing up on the circuit board. Now it is May 21, 2012, and I came home for lunch to find the fridge not working again! I cant get anyone out to fix it until Wednesday, the 23rd. Now we are in warm weather and I just went to the store and had a full fridge. I still have the warranty and will for another 14 months. I think if this continues to happen and when the warranty is up, we will have to replace this fridge. I can tell you for sure that it will not be another Maytag! What a piece of junk!
I have a Model MBF 1958XES4 which I bought from Home Depot in June of 2012. It has leaked repeatedly onto my wood floor. The water also collects and freezes on the floor of the freezer. I already have warped floor boards as a result. I just got it fixed. The repair person said he has done over 200 of these repairs in the last year. He also said Maytag knows its a defect and has supplied them with replacement parts. The company apparently tells its repair companies not to discuss this with their customers. I have yet to contact Maytag, although apparently from others experiences that will be futile. Im willing to join others in pursuing this. I had a 40 year old Kelvinator which was still working well which I replaced with this refrigerator when I redid my kitchen.
Our Maytag ref. is not quite 4 years old and it is leaking water on to our floor. The ref. is a French door with water and ice in the door and freezer on the bottom. We have to clean up puddles of water at least 3 or 4 times a day. I see that this is not an isolated problem, as others have complained about this defect doing the same thing with their Maytag refs. Why hasn’t Consumer Affairs demanded a recall on these expensive defective refrigerators to date?
We bought our refrigerator 14 months ago and it has a 10 yr limited parts warranty. Both the freezer and refrigerator quit working, right after we spent $600 in groceries. I called the warranty dept and the soonest they could get here to service it, was 9 days later cause they only go thru Diamond Preferred, to do the repairs. Then on the 9th day, Diamond Preferred calls to let us know that unfortunately, they cant get here to fix it until another 5 DAYS!! Two weeks with NO refrigerator and freezer, is ridiculous. They should pay another repair place to come out instead of just relying on the ONE!! Our food is now ruined, $600 worth. And to top it off, weve had to eat out costing us more money, and then once its finally fixed, we have to go buy more groceries. I will NEVER buy a Maytag appliance, ever again!
I bought my Maytag refrigerator Sept. 2013 and now in December, 2014 it is dead. After five visits from Maytag to repair it, they say it will cost $1,200 to repair it. The advice the man gave me was throw it out and buy something different. The refrigerator never worked right from the beginning. Four of the visits were in the warranty period. Compressor and evaporator shot. NEVER AGAIN. Maytag does not stand behind what they sell.
Same complaint as most of the others: bought a refrigerator in 2013 and about one month after the 1 year warranty had run out the freezer started leaking water all over the floor and build up is on the bottom of the freezer, making it difficult to pull out the metal drawer. :( We do not have the water even hooked up to the automatic icemaker so have no clue where the water is coming from. Clothes washer has never worked properly from day one, didnt fill up with enough water. Had the repair man here while the warranty was still in effect and he verified that the washer DID not fill with enough water therefore leaving soap and grime on our clothes. :( He had to order an entire new brain and replaced it. Worked for a couple of months better than it ever DID and now back to soapy, grimy, dirty clothes again. Why isnt there a recall on the part that keeps backing up on these bottom freezer Maytag refrigerators? Someone needs to start a class action lawsuit and get these things recalled and replaced. Spent a lot of money on this brand new refrigerator and was so jazzed to get a brand new one for the first time in my life. :( Well that was surly short-lived. Shame on you Maytag, your company has really gone downhill. I would love it if an attorney could start a class action lawsuit with Maytag on their bottom freezers.
I bought this Maytag refrigerator model MF 12269FRB00. It is not, user friendly, meaning that condiments and small bottles just dont fit conveniently in any space, The biggest issue is the ice maker. The ice maker shoots ice out on each and every attempt. Every time you want ice you are guaranteed to have ice shoot out of your glass on to the floor. I often challenge my guests to get ice without the cubes shooting out of the glass. No one has ever won. Dont buy this piece of crap, unless you find humor in having ice on your floor every time. Shout out to Grays Appliance in Melrose for selling crap! I will never buy from them or Maytag again. To the engineers who designed this product, you suck too!
Maytag mod# MBF2258XE81, Ser# K04712605. 3 years old. At 6 months old, the drain plug clogged. Freezing water under pull out drawer of freezer, spilling onto kitchen floor. Fixed under warranty. 9 months later the same thing. I had to pay $190. Now, it has been happening for 6 months, and I use a spatula to lift the sheet of ice out. I have to do this every 10 days, or it leaks onto the floor, tile and rug in my kitchen. This is just wrong. I see I am not the only one. If Maytag does not fix this known problem, I guess I will get a new fridge. I had my last fridge for 21 years, never had problem. Thought I was upgrading.
To begin with, the Bravos 300 washer was bought because we owned a Maytag previously and it was with us for 25 years. It was still running when we gave it away and the only problem was a small oil leak starting at the drive. The new washer has no agitator, just the new style flat thing at the bottom of the tub. You cannot wash a set of fitted sheets without it turning into a tangled mess. The washer quit working after about 5 years and all indications pointed to the control. The control would reset after unplugging, but would freeze immediately when you tried to enter a command. We live in an isolated place and it is not feasible to fly in a service person. I ordered a new control, but there was no change in function. After several hours of detective work, it turns out that the mickey mouse plug for the electrical connection at the pump had broken inside. Because the pump would not work, the whole control would freeze. We will never buy another Maytag.
The performance of the refrigerator is disappointing. It was difficult to find someone to repair it when the freezer fan motor went out. It makes noise, shelf space is insufficient. Temperature mechanism often doesnt work properly.
Have used for several years, no problems. Not even with ice maker. The black color is good and matches other appliances. I like the pull out drawer for freezer items. However, the filter is very hard to change but other than that everything ok.
Bought a Maytag bottom door refrigerator/freezer about 3 years ago and within 6 months had the bottom drawer ice freeze issue that is so common all over the internet. Today is the THIRD ** time Ive had to take this piece of crap product apart and clear the ice. For all of you who have contacted Maytag in the past... Ill bet you got the same response I did when the fridge was new. They claim there are NO KNOWN ISSUES. They actually told me they had NO RECORD of previous complaints with this issue. MAYTAG SUCKS! I wouldnt take a free appliance from them. Worst customer service possible and they take no responsibility for their ** design and problems. There should be a class action suit for this issue. IF ANYONE IS EVEN CONSIDERING A MAYTAG APPLIANCE... Do yourself a favor and think twice.
Oh my god, I feel your pain, folks. My mother is sick in the hospital while I try to maintain my house with this totally POS refrigerator!! 3 defrost cycles to remove ice and now the service guy tells me that compressor is shot, 6 week back order for parts!!! Just two years old!!! Also had the same water overflow issue to boot 1 year after getting it. Maytag (whirlpool)- youre killing me!!!!
I purchased a Maytag refrigerator about two years ago because of the Maytag quality hype. The ice maker has been leaking almost from day one and I need to clear out the ice from the bottom of the freezer every few weeks. Now the thing has quit cooling all together. I contacted the Maytag website and they recommended a local authorized repair firm. I took a day off work to meet the service provider. After checking the fridge they informed me that the problem was with the sealed system and that they could not work on it, and that I would need to contact Maytag to get a real Maytag repair person to come and fix the thing (right back where I started). They were however more than happy to charge me $70.00 for a service call. I tried the Maytag 1 800 number which was a nightmare and it finally hung up on me. I then went back to the website and managed to get a service appointment in two weeks (had to wait for a Saturday appointment because I cant afford to take another day off work). I just hope that this time it will actually be someone who can fix the thing and not charge me just to refer me back to Maytag again. I am not happy with the so called Maytag quality or their BS methods for providing service. Caveat Emptor if you are contemplating a Maytag appliance.
Horrible Refrigerator MSB27C2XAM00. I bought this refrigerator November 2013. Over the past 5 months I have made over 10 calls to Maytag customer service. Each phone call averages 30-45 minutes in length. In total I have and have had 6 service repair visits. Within 4 weeks of acquiring the unit, the letters on the ice/water dispenser wore off. They replaced the panel and within 4 weeks the letters wore off on the replacement panel. The subsequent calls made to customer service were regarding slow water dispensing and shrinking ice cubes. I was advised in order to maintain water speed and decent sized ice cube production I would have to replace the filter every time the water dispensing slows, which is on average every 4 to 6 weeks (each filter costs $40).When I asked why I would have to change the filter so frequently when the packaging instructions with the water filter states you can expect an average of 6 months use or 200 gallons, (mind you we are a family of 2 adults and one child under the age of 10 surely not consuming 200 gallons of water within 4 weeks), Maytag advised me to attain a whole house water filtration system. I was told that the water supply to my home must require extra filtration which is why the filters are not lasting. I asked if other NYC residents have made such complaints. Maytag advised they cannot share this information for confidentiality reasons. I told the rep that I did not want specific names/address of the complainants. I just wanted to know if there were any other similar complaints! If its the NYC water supply I would have to believe there would be similar complaints. Maytag would not advise.They will not budge in replacing the unit. After spending $1,400 on this refrigerator I am now expected to invest $500 annually on water filters in order for the refrigerator to work properly. I was also advised that if another service tech came to my home and the issue was found to be the same I would be responsible for payment of the service call. I did my research before purchasing this Maytag product. I ultimately selected Maytag for their reputation. I am so disappointed with this unit and with the company that I will never purchase another Maytag appliance and I will advise everyone I know to never purchase from this company again. Such a disappointment!
Maytag French Door Refrigerator (Counter depth) #MFC2061KES14 which cost over $2,500 dollars is a DUD and the company is EVIL. The freezer leaks all over the floor and the company will not stand by their product. When I called the company they said they have had to upgrade a part called the drain tube kit because of this problem but did not put a recall. They know that this problem will occur just about the time the warranty runs out. I bet the wife of the CEO of this company has a very expensive good brand of refrigerator. Stand by your product and pay for the repairs and labor to get it fixed and put out a recall. LIFE IN AMERICA!!!
My refrigerator stopped working less than two weeks after purchase. The ice maker failed to produce ice. I feel they sold me a lemon. Yes, I do!
I purchased Maytag refrigerator (model # MSD2572VES). The fridge side stopped working. I was told that the vent/chute between the freezer and fridge ices up and prevents the cold air from the freezer to go through the fridge. The tech said that Maytag was sending him a tube of silicone to apply all around freezer and fridge and that this will probably fix the problem. So in other words, because of a design flaw, the refrigerator cannot function without adding silicone (maybe). I believe I purchased a lemon with a design flaw and they want me to accept a permanent band-aid as the solution. Shouldnt I have right to demand another model instead of having to accept a cheap alternative (silicone)? Now, if factory installed parts break off, can you imagine silicone tubed in after the fact where there was no silicone crevasse? I cant imagine it staying on - permanently.
Double door Maytag 3 years old has been leaking water in freezer floor and forming sheet of ice. After reading the reviews, I may decide to buy a different brand. Why spend more money on repairs! Very bad experience!
Maytag French door Bottom Mount Model # MFT2976AEW02 - Purchased this model refrigerator in late 2013. Had minor problems with ice maker for last 6 months, not have freezer problems, as the bottom freezer is not keeping food frozen. Called repairman today. He ran 64 checks on refrigerator, said to keep eye on problem and he will re check in 24 hours. Called private company, Maytag in Latrobe. They referred us to the Maytag repairman. We will keep you posted. We moved all of our frozen food to a downstairs older freezer for safekeeping. Keep checking, we will update.
MF12665XEM7 Maytag Fridge water runs on the floor: After reading the review and watching the video to fix, I called Maytag. They refused to help. We bought our fridge at Nebraska Furniture Mart. We have spent a lot of money with them too. My husband called to see if they would split the cost of the service call. They refused. My floor is ruined from the water leakage onto it when we are not home. We try to catch the ice buildup and remove it before it is an issue. Why is there no class action suit? There is definitely a problem with this fridge and Im seeing it online everywhere I look.
We have a model MF12269VEMS. Approx 3 years old. Ice maker and water dispenser work great. Fridge works well. We have experienced over the last 6 months a buildup of ice that forms inside the freezer under the drawers. If we dont catch it every 4-5 days we cannot open the drawers as the ice catches the bottom plastic drawers. I called Maytag directly and the pleasant young lady told me after checking that it did not seem to be an issue...clearly after looking into the internet I am not alone! Maybe someone can email me a fix?
The water got so bad it damaged my cabinets. I called Maytag, they admitted my model was sent out with no drain hose so this entire time my $2000 refrigerator had a missing part that they are very aware of. The part was free but I had to pay for the service. Its still leaking on the floor because the drip pan got fried from having no water in it to evaporate so it melted my drip pan, now it needs more service that I have to pay for. I have no faith that this will fix it. I will never buy Maytag again it feels like cheap plastic. I would love to start a claim against them for taking our money knowing the refrigerator has missing parts. Now Im part of the towel on the floor club group.
I love the functionality of this Maytag refrigerator. The inside is so nice and big, I can almost fit anything into it. When I need to make a lot of food for a lot of people, this refrigerator really foots the bill.
I purchased a Maytag 4-door model, a little over three years ago. A little over a year ago, I noticed small puddles of water around the bottom of my refrigerator on the floor. I blamed the dog for having accidents and shrugged it off. Well, after months of putting up with this I came to the realization that it wasnt my dog, so I started looking for leaks on the seal, etc. Thats when I realized that the entire floor of the freezer was one solid block of ice! So, I looked online for people that might be having the same problem. Sure enough, there are A LOT of us!!! Now to add insult to injury, I have to have a MAYTAG certified repairman come and look at what needs to be done! He only charges $85.00 just to come to my house!!!! Thanks MAYTAG, I spend $2500.00 for a refrigerator thats obviously defective, and still have to pay more to have it repaired!!!
Was very happy with choice when it arrived. Bought October of 2010. Now, this summer, nothing but problems. Honestly weekly cleaning of vents underneath, sheets of ice in freezer, refrigerator not staying cool, constant frost plugging areas, and no more ideas of how to make it work. I already quit with Kenmore after terrible problems with their appliances and now when Maytag doesnt stand up for years what are we supposed to buy? OUTRAGED with American quality of products and disposables. UGH!!!
Maytag Performa Side by Side fridge PSD262LHEB door handle pulled off for the second time since purchase but this time, the handle knocked over a pot of hot water on me. I am just relieved that I have no small children anymore. I would consider this very dangerous in any household. The first time, it was covered under warranty along with the broken ice maker. The repairman stated that he had replaced many handles and due to design flaw, they would not last long.
Stainless steel 2 door refrigerator with a bottom drawer freezer. Good space in both. Finish is almost fingerprint free. I bought 5 appliances at the same time so pricing was very good.
I contacted Maytag, and they claimed to know of NO issues with this fridge. I told them its all over the internet, many others with the same fridge and same problem. Anybody up for a class action?
Purchased a Maytag refrigerator less than two years ago. Model M1txegmyb that was nothing special. Main purpose was to keep food cold/frozen. Now it makes noise and will not freeze anything. We called Maytag and they told us to take a hike or pay $469 for a new compressor on a fridge we spent $650 on. I would never buy their products again because the quality is so poor. Reading the other comments we have decided to throw the unit out at this point as we have pledged never to give Maytag another dollar.
We bought a Maytag refrigerator Model # MBF 2254HEW, Serial # 14560744NG. It worked for 7 years and now its dead. Well it does blow warm air. We are told it cost so much to fix one that we would be better off to buy new. I bought an extended warranty but of course all is out of warranty and Maytag is sorry for the inconvenience and that parts do fail. I am going back to using the old style refrigerators that last rather than paying an enormous amount of money to buy something new and looks nice but will only last a few years. When is a recall in order? When are companies required to do better for the customer? We are told that the compressor might be OK but it could be low on coolant but it is very difficult to find a leak.
When our ice maker (Model # MF12269VEM10) stopped working, we contacted Maytag, only to be told that the 1-year warranty had expired. So we had no recourse but to contract a repairman. He replaced the valve (and in the process, because of Maytags decision to use plastic tabs instead of screws, the tabs for the filter housing broke off in his attempt to reach the rear of refrigerator where the valve went and we had to pay to have the housing replaced, also). The new valve did NOT fix the problem. Water continued to run out of the water dispenser after you removed your glass. We re-contacted the repairman who returned and proclaimed that there was air in the lines and it should work itself out over the next several days. Yet that night, I noticed drops of water running down the control center and filling the drip tray. I placed a towel on the floor and emptied the drip tray several times that night, before turning off the ice maker completely the next day.Unhappy with the original repairman, we contacted another who came out and discovered that the new valve was leaking from the top. That is when the filter housing broke and we had to use duct tape to hold it in place while the new repairman ordered a replacement. He tightened the valve and cycled the ice maker several times only to discover that the water overflow switch on the ice maker wasnt working, thus water was overflowing into the ice maker container. He turned down the water pressure to the refrigerator, and we tested it again. All seemed to be well until the next day when no ice was released from the ice dispenser. When I removed the ice storage bin, I found everything frozen from water overflow. I turned off the ice maker entirely and contacted the repairman, who ordered a new ice maker, which took about a week.After the new ice maker was installed, along with the new filter housing, the repairman cycled the unit several times before leaving. Yet by the next day, the ice in the storage bin was frozen in place again (I have pictures), and we contacted the repairman who ordered yet another ice maker. It took yet another week for the part to come in. After it was replaced, I monitored the ice container each time I heard ice drop into it. The 1st time there were a few drops of water in the bottom of the ice maker. The 2nd time, there was a 1/4 cup of water in the bottom. I immediately contacted the repairman to let him know and turned off the ice maker yet again.I find it hard to believe that a new valve, fresh from the package, and 2 (TWO) ice makers, fresh from the box, were all faulty. The repairs started on February 25th 2015. It is now March 21st and the ice maker is still not repaired. The 2nd repairman is doing his own research into the problem (for which we applaud him!) and now we ask you for your feedback as to the problem and how it can be solved.
I purchased my Maytag Refrigerator in Feb 2013. It is model MFF2558VEW7. It has the French doors w/ freezer at the bottom. This past week, I lost everything in the freezer. I call the Home Depot where I purchased it and they said that I have to call Maytag. I did and they sent a repairman out. It needed a compressor. After only 8 months, the compressor goes out? Why should this fridge be repaired and I not be given a new one? With all the problems with the Maytag, there needs to be one big class action filed. I asked for a loaner because it would take up to five work days for them to order the part. The answer was, We do not provide loaners.
My $1500 2 yr old Maytag mbf2258Dem refrigerator stopped cooling properly (wont freeze). The icemaker was the slowest I have ever had. That may have been the problem when I bought it. The Maytag Repairman came out and said that even with Maytag sending me a new compressor (under warranty) this unit was not worth fixing. I called Maytag and they said sorry there was nothing they would do. So l looked up every review I could find... and this refrigerator is just bad. Not Worth Fixing. So Maytag deceived me. On the front of the door it says 10 year compressor warranty. Thats a big sales feature! They know that they have a problem. This is one bad company!
Bought a Maytag refrigerator/freezer 18 months ago. The freezer went bad. The first repair guy said it needed a new computer board which wasnt covered. Called Maytag, they wanted another repair service to look at it. He said it needed a new evaporator. We have now spent $250 to be told the repair will cost another $500. Maytag will make a goodwill gesture because we are a nonprofit business to cover the part only so we will still be out another $300. This is unacceptable for a relatively new Maytag. Obviously they can no longer be counted on to back their equipment. Very disappointing.
We bought a Maytag refrigerator two years ago with the front french doors and bottom pull out drawer. We chose Maytag because we thought it was a name we could trust, a good quality merchandise. However, in the last two months, we started having problems when the fridge wouldnt stay cold, the freezer worked fine. We removed everything from the freezer and my husband found the freezer needed defrosting as the back of the unit was a solid sheet of ice. It took hours to defrost and we thought that we had the problem taken care of.. and that we wouldnt have to worry about this happening again. However, we have now had to do this three times in the last two months!! I love the style of this fridge..but am getting SO ANNOYED with having to rip everything out of the freezer and spending HOURS to defrost it! I have NEVER had this problem with any other fridge!! Im ready to replace it, but weve only had it for two years, and I shouldnt have to be spending a fortune on ANOTHER fridge after TWO years!!
After a year or so my Maytag fridge is leaking, I followed instructions on how to remove ice clogging the drain pipe and fixed the problem. I see that this problem is going to repeat over and over again for the life of this unit, because of a poor design.The design fix will be to add a small heater (at the location where the ice creates the clog) actuated periodically by the control board, or at least with a manual push button for the user can easily remove press the button to melt the ice clogging the pipe. This is a cheap design which did not go through design validation and qualification.
Our new refrigerator was pissing all over the kitchen floor. We had to disconnect the ice maker after an alleged repair part was supplied. (We had to pay a plumber to install it.) It didnt work, so we finally had to disconnect all the parts related to the ice maker. Here it is July, and ice cubes would really be appreciated right now. I get angry when I see all the Maytag commercials that pop up on the internet!
We were delighted with our new Maytag refrigerator, model #MBF2258XEB, until the compressor died less than a year after we bought it. Home Depot, where we purchased it, directed us to the A&E Company for service. Two weeks later, we are still without refrigeration; Maytag refuses to replace it and even refused to overnight the new compressor. We thought Maytag set an industry standard for excellence. Don’t buy this product if you want a reliable refrigerator from a company that stands behind its products.
My stainless steel french door refrigerator started to rust 4-5 months after purchase. Upon contacting Maytag/Whirlpool I was advised that this is cosmetic and the cosmetic portion of my warranty is expired. I think this is a poor grade of stainless steel and should be recalled and/or replaced. I would not recommend.
Fridge model # MSF25D2EAB00. I have had the fridge 3 years and 2/3 shelves have crumbled to pieces, the compressor has gone, the ice bucket crumbled, the ice maker stopped working, once ice maker was fixed it got stuck on crush, and now I am trying to order another shelf because it has also crumbled like the rest and this is in a household of 1 person! I am just getting the run around... I have been redirected to 3 different numbers now (800-344-1274, 866-368-6478, and 877-468-2371) and now I had a rude customer service rep so I asked if I could speak with someone else and I am now on eternal rot on hold. Pretty sure he didnt even transfer me and Im just sitting on hold on his line while he is laughing. Time to hang up and try again another day. #un**believableI was also told that if I purchased the extended warranty plan that it would cover the crappy shelves in the future so I did and now they are telling me it doesnt cover them and it only gives me a discount on them. MAYTAG YOU OWE ME A NEW FRIDGE... THIS ONE IS A LEMON! I have no clue what my order number is or where my receipt is at the moment but I could get a copy Im sure because I purchased it on my HomeDepot credit card so if you want it let me know and I will provide it to you then.
We have had this refrigerator since January 2011. All was OK for 18 months. Then the lid to the deli drawer fell off, the plastic bar that holds the two drawers up broke (weve had to use roof shingles to prop them up) and another one of the plastic pieces crumbled. Now the ice maker wont work and the refrigerator makes a loud ticking noise. There are only two older adults here and we have not treated this appliance roughly. After reading all the complaints on this site, Im wondering if any of it is worth fixing. My GE refrigerator worked for almost 20 years.
On the 11/25/16 bought a refrigerator at Home Depot. Beside that the first was not called off, wait for another month 12/31/16 for the other refrigerator the problem are. I file a complaint because Maytag left me a message refrigerator half a price. Now they deny when I have proof.
The fridge has a grinding noise that is getting worse, by the day. I cannot seem to define the exact location of problem, whether the freezer or the fridge. Maytag you stink, and your web site stinks, too.
I have been trying to get my refrigerator repaired for over 5 months through the extended service plan I paid for. They sent out a service repairman. He could not repair the refrigerator without some parts so he ordered parts. We waited months to find out he can not get the part anymore that he ordered. So now Maytag Extended Plans and Service Power said they would have to replace the whole refrigerator but every time I call about it, they give me the runaround and say someone will be calling me back within 48 hours.I never get a call back. I give them a few days, then I call back and get the same runaround again. Im getting nowhere with these people. My refrigerator is a $6,500 refrigerator that Im sure they just dont want to replace or offer me anything for that matter. They should abide by the contract I have with them.
I purchased your refrigerator (model #mfd2561heb) in 2005. I bought a Maytag, because I thought it would last me a lifetime. I came to find out it will not. I called Maytag, and got Repair Plus One. The repairman came out without a compressor or capacitor. Now, I have to wait 4 days or more. I have a 3 year olds birthday party, of which we will be working out of our 19 year old Kenmore in the garage, which has worked flawlessly. To make it short, you lost me as a customer, because of this product! I just wanted to let you know. It is sad too, as we enjoyed the refrigerator. Its been making noise for awhile. I thought it was just part of the ice maker. Now, it cost me another $299, plus all the food I had to throw out! There was a big recall of refrigerators from Maytag around the time mine was made. I think that this model should be part of that recall as well. Dont buy a Maytag! They may have had quality at one time, but I just think those days are gone. Thank God for our Kenmore in the garage. I dont know what I wouldve done without it.
Purchased a Maytag side by side MSB27C2XAM00 in June 2014 to replace a 20 year old Kenmore. After 14 months the fridge stopped keeping things cold in the food compartment and in the freezer. And, the water and ice dispensers stopped working. Called Maytag and they confirmed the fridge was 2 months past the warranty and the best they could do was offer an extended one-year warranty for $325 and set up an appointment. I declined and called a local repair company. They responded promptly and discovered the problem was a bad board. Had to replace the board at a cost of $475 (parts and labor). It was $150 more than the extended warranty but I was already in the hole for $100 service call and I was able to get the fridge repaired on the spot. I had the Kenmore for 20+ years without one repair. Maytag was good for one year and 2 months. Dont know how this company will last with a $2000 product that lasts a year. I can not recommend this product and advise anyone in the market for any appliance to avoid Maytag products.Updated on 11/20/2015: After the board was replaced, the fridge worked but was not keeping either of the side by side compartments cold. They were cool but not cold. Repairman returned. Said it was the compressor which needed to be repaired/replaced. Maytag said the compressor was under a 10 year warranty unlike the other parts of the fridge. Good news, Maytag covered the cost of the part / but bad news that it broke after 14 months of use. However, the service people told me the cost of the compressor was the smallest part of the repair. Labor and service would be costly and Id be better off getting a new fridge with a 5 year warranty contact. After I got over the initial shock of having to toss a 14 month old fridge that cost $1500 and complaining to Maytag, I went to Lowes and found a replacement fridge. This time it was not a Maytag. Moral of the story stay away from Maytag. Dont be fooled by the brand. Avoid them at all costs. And purchase a fridge with a 5yr+ warranty contact!
Our refrigerator is 2 years old and still under warranty. The ice maker had to be replaced. Now the water leaks on the floor. The deli drawer cover broke and when you get ice out of the ice dispenser it flies all over and goes on the floor. Our dealer has been fairly helpful.
Products spoiling even if set at recommended temperature. Hard to clean bottom freezer. Not happy with this configuration. Had to have repairmen in because of stopped up drain which I could not access to clean myself. Does not close completely at times.
Please let me know if there is a class action suit. My lower freezer froze within a year, now 2 years later same problem. Im all in, this is clearly a design defect that we are all paying for. I would have bought something else. Ridiculous product.
Have had it for 2 years now and its leaked out the bottom since it was 6 mos. old. Now the ice maker has fried a motor and were having to repair it already. Cant believe we spent a small fortune on this fridge and are having constant problems with it.
I love the bottom freezer & refrigerator on top. Its so convenient... but it really could have a little more refrigerator space though. I love the stainless steel. It makes the fridge look regal. Also, the fingerprints do not show.
The brackets that make the door open and close are just screwed Into the plastic lining with no kind of anchors. If you use the freezer a lot the screws come loose. Can’t close the door. And then 300 dollars later a service call. All to replace a screw. That’s just fine but the hole is stripped because no one could install a 50 cent anchor on installation at the factory. No more Maytag for me.
I bought a Maytag refrigerator over the summer - the French door and drawer freezer. Expensive but crappy. After about a month motor starting making noise then is shut down. Called the store. They came and swapped it out and not even two weeks later same thing. Looked up product and all awful reviews. Never thought to look up reviews before purchasing. Could of save myself the headache. Not to mention my daughter was like, Mom stop buying that brand. It sucks. Did you not realize our washing machine is the same brand and after almost two years it started acting up and your last washing machine you had for 10 years before it even gave you any problems.
I bought the Maytag stainless steel refrigerator with the top double doors and bottom freezer. I paid $3000 for this thing and the ice maker has broken twice, an ice sheet forms on the bottom of the freezer and the drawers broke due to being cheaply made with plastic. I had the old style refrigerator for 15 years with not one problem. I think these newly made appliances are made crappy! Will never buy a Maytag again!!!!
I bought a new refrigerator and when I plugged it in would not cool. I called and the authorized tech came and said the compressor was bad and the evaporator was rusted and hoses were greased up. I have now been informed that the warranty was void because it was put in a dental office and not a single home. I said since it was never used I would put it in a house. They said it was void and I was out of luck. I always thought maytag sold good products but this has convinced me to never buy a product from them again. It never worked and the tech said it should be replaced but they said he should never had told us this.
I have a 26 cu. ft. side by side Model MZD2665HES, like most folks in my neighborhood (spec homes). The icemaker died and service was called. They looked at solenoid, and replaced the ice maker assembly as a wag that it was the problem.. still no ice, but the water was still able to be called. I replaced filter- still water only, no ice. Little did we know it was the filler tube blocked with ice, and the service man didnt once suggest turning off the water service. SO, every time water was called to either make ice or to fill a cup with, it put intense pressure on the point of assembly where the water line comes into the fridge (water inlet tube). A pin hole developed in the little plastic bit (water inlet tube plate) and every time the water was called to ice, guess what happened - it shot right out the back on drywall.Almost $20,000 dollars worth of damage to wood floor (warped), drywall (jello), and flooring (carpet) ensued. Mold was all over and had to be contained and treated for days to be fixed. Im still duking it out with service repairman and insurance companies. My advise: If you have this fridge or anything like it and the ice maker stops working, IMMEDIATELY shut down the water supply, turn the fridge off and check the filler tube in the back for ice blockage. Probably a good idea to pull the fridge forward once in a while and check the back for water also.
I purchased a Maytag French Door Refrigerator in July 2011 from Lowes online and had it delivered on August 16, 2011. In September 2011, I could not get the ice maker to work. So I called Lowes and they called in a repairman. He came and replaced a part to fix the problem. I dont have any complaint with his work but here it is, October, and the ice maker makes maybe four ice cubes at a time on a good day.I am really disappointed with this product and according to their commercials, I would like to know which of these techs are setting around doing nothing, maybe he could come and fix my fridge once and for all. I would sure find it difficult to recommend any Maytag appliance as a result of this mess. I could call a repairman myself, but I was under the impression thats what a warranty was for. According to Lowes we are required to call them and they will schedule a repairman or the warranty isnt any good. I replaced a GE French Door with this Maytag, I sure am sorry I chose this Maytag.I know an ice maker problem is minor compared to some of the complaints on this appliance, but when you pay good money for a product you have every right to expect everything about it to work. Im just wondering where these appliances are actually made?
We purchased a Maytag MFI2670XEW6 french door/Bottom freezer refrigerator in July of 2012 through Home Depot and for the past 6 months have had to scrape ice off the bottom of freezer every 5 days or so to prevent water flowing on floor. I see so many exact complaints from people that I am just fuming! Cannot believe this company is not backing their products up with that issue. A recall should most definitely been done. I grew up believing Maytag was top of the line but I am wrong. I bought this to replace a 16 year old GE refrigerator (side by side) which I never had any problem with and now I regret not replacing it with another GE. I havent contacted the company yet as I thought I would check complaint reviews before I did that but it seems that the company is just treating their customers like dirt. To spend $2200 for a refrigerator and have problems within the first 3 years is unacceptable!!! They had better start going good on this problem or face the fact that they will no longer be in business a short time down the road. The best form of advertising is word of mouth and online reviews and it looks like they are going to lose a lot of customers with the direction they are taking.
Have had this side by side for a long time and it is great. Have not had any problems with it. Also have had an Amana which we love as well. These are side by side and are frost free and never have to clean.
I purchased a Maytag stainless steel French door model the middle of 2006. While cleaning the French doors with the cleaning product given to me with the purchase of the new fridge, I notice what looked like coffee on the doors. It wasnt, it was rust on the stainless steel doors. I called the service tech and they came out. Rubbing the fridge, he told me it wasnt rust. He took a closer look and found that it was in fact rust. He called his office; they told him that rusting on the doors has been an issue lately. He charged me $65.00 for what I already knew. I called Maytag and it took a while, but they decided to send new doors. However, I had to have a Maytag rep install it, which would cost me. I didnt have it done. Two years later in 2010, the French doors felt hot to the touch and the inside was warm and not cooling. The freezer was fine. I called for a tech to come out and it’s another $65.00 to fix a fan motor that blows cool air from the bottom to the top. Oh, it’s not under warranty because it wasnt inside with the motor. Total cost: $235.00. In 2010, I woke up and opened the fridge to get milk out. It was warm and so was the inside of the fridge. I thought it was the same problem, but the freezer also was warm. Upset and not wanting to pay for this again, I unplugged the thing and started using a little fridge that I have stored in the basement. It has no freezer. Today, I finally got over being pissed and decided that I would have a tech come out and find out and finally fix it. The tech said that the compressor has failed and it would cost $790.00 to fix. Im not having it fixed, so it’s another $65.00 gone. The tech said that the compressor in Maytags/Whirlpools has been a pretty big issue lately. All I can say is that I will not ever purchase Whirlpool products again. From inside to the outside, this product has been unsatisfactory. I just noticed that the rubber is failing on one of the French doors. Wake up, Whirlpool. Model number is MFD2561HES.
We purchased a MAYTAG refrigerator when we recently built our present home. This refrigerator has been a nightmare! Ice forms in the bottom freezer and then constantly melts out of the bottom of the appliance all over the floor. Weve had a number of service calls with no real effect. The computerized function that sets functions do not work well and often shut down the appliance with little clear way to start it up again. The ice maker/dispenser often clogs up or will not produce ice. Weve had it! We broke down today and spent the money on a new GE refrigerator. My very strong advice is DONT BUY A MAYTAG refrigerator with the freezer on the bottom!
I purchased a small (14.5 cubic feet) refrigerator for my basement from Home Depot on January 26, 2013. It was delivered on January 30, 2013. On February 14, 2013, we found that it was not cooling like it was supposed to. The soft drinks in it were not cold. I called Home Depot and was told I had to call Maytag for a repairman to come out. Since it was so new, I felt it should be replaced. They disagree. The warranty only calls for repair. So a repairman came out on Feb. 19th. He said that it has no freon. He doesnt know why. It could have a leak. It could have leaked out in the warehouse. There is no way to know this. He said another repairman would be out to fix it on the 20th. On the 20th, no one showed up or called. I called the repair company, S & S Appliance of Bessemer. I was told the repairman that I needed is in Montgomery today and the repairman yesterday was told to tell me he would call me. He was told to not tell me someone would be out today. So now, I have to wait until tomorrow for someone else to call me and see when he can fit me in his schedule. I think Maytag has a problem with their refrigerators. I think Home Depot has a problem not standing behind what they sell. I think S & S has a problem with their servicemen. I am not happy with any of these companies and will never buy another Maytag refrigerator or washer, but thats another story.
At 10 months old, the compressor fails. It took one week to fix. Exactly two months later, the compressor fails again. This time, there are no compressors in stock per the manufacturer and the extended warranty folks. Ten days and counting. 90 degrees outside. No idea when they will be available. It’s time to walk this one year old to the curb and get a responsibly built one. I should have held on to my old one. DO NOT CONSIDER A MAYTAG refrigerator.
I am having the same problem with the sheet of ice forming on the bottom of the freezer and leaking water out every week or so. It is getting very frustrating. After reading all these reviews I am realizing it is a manufacturing flaw and think there should be a recall. We have model MF12269VEQ3.
The Maytag MFI2568AES refrigerators ice maker is broken and we cannot get a replacement unit. Whirlpool who now owns Maytag is of no assistance. The unit is two years old. I understand planned obsolescence but this is ridiculous.
Bought a 2400.00 refrigerator 1 year and 4 months ago. The freezer quit working and we lost everything in the freezer. We called and were out of warranty. The commercial on tv shows the bored repairman who never has any work because Maytag is so reliable. What a crock! We are going to have to pay for the labor which could be as high as 800.00. This is so wrong. This is a high end refrigerator and the fact that it only lasted a little over 1 year is unbelievable. I would dump it if I could afford to. It is a piece of junk. I will never ever buy Maytag again. Make a new commercial, one where the repairman is so busy he works 24/7. We got screwed by Maytag. They do not stand behind their product, they rob you blind.
I bought a new stainless steel Maytag refrigerator last year. It had a one-year warranty. Wouldnt you know, 14 months after my purchase, the icemaker stopped working. Did not take out the extended warranty, as I thought I had purchased a quality appliance. I contacted the store where I purchased it. Was told it would cost $150 to replace. I have a feeling this appliance wont last very long. Suffice it to say, I will never purchase another Maytag appliance.
Maytag 18.5 cu ft Bottom Freezer Refrigerator purchased 12/10/12. 1/12/16 the bottom of the freezer had an inch of ice that leaked onto the floor. My plumber chipped away ice and unclogged drains $97.50. 4/19/18) the same $97.50. 5/22/18 an appliance repair business installed a drain kit $148.40. This was his 25th Maytag with the same problem. A whole website has complaints about this problem. I sent a letter to Maytag and they wanted to send out their technician to find out the problem (with a service cost to me). With all these complaints, and a kit to fix it, they already know the problem but refuse to do anything about it. Maytag used to be a reputable company. No more. The customer service said I should have bought an extended warranty. I said a $1400 refrigerator should last longer than 3 years (the first leaking occurrence). I will never buy a Maytag product (nor Whirlpool that makes it).
The glass shelves stop 2 1/2 inches from the back of the refrigerator. Things keep falling down in back. I have a counter depth. Cant afford to lose any space. Freezer poorly designed for space compared to one I had before.
Maytag refrigerator model MFF2558VEM9 purchased in November 2012 from Home Depot for $1329 suddenly would not maintain freezer temperature under high 20s in April 2017 (4 years, 5 months). Repairman says it has coolant leak, probably due to corrosion within the sealed system. Cost to repair - $1500. Repairman says this is a common problem.
Well I like all the other people have the very same problem. Ruined floor from sheet of ice that forms on the bottom tray daily. I was told I need a new main board which I understand is about $500.00. I am 55 years old and this was my first brand new fridge. I am so so upset. I grew up with the whole Maytag repairman commercials where he was so lonely cause he never had any repairs to do. All my life I grew up with these commercials. I thought I was buying the best. What a disappointment. It has been in my living room for 2 years. I keep thinking something wonderful is going to happen. Now I have to pay someone to haul it off. Great.
I purchased my new refrigerator in 2005. Within 3 months, the bottom freezer went out. I had purchased warranty and it was fixed. Again, the fan went out 1 year later with the same exact problem. Now, it went out again 2 years later with the same exact problem. I called Maytag and they do not care. They are rude and simply will not fix this refrigerator. The warranty is gone and again, I have to pay for this constant problem. Why doesnt Maytag own up and service this problem. Didnt we pay for this? It wasnt given to us free. Someone needs to step up and gets it resolved for consumers. If legal action needs to bring this to their ignorance, so be it. We all have spent a great deal of money on a refrigerator and all they do is say, is “Too bad. How can any company continue to be in business and operate this way?
We have had the same problem as everyone else. We have the freezer on the bottom model. It started when the fridge was less than a year old, with water on the floor and ice buildup on the bottom of the freezer. Since then we have needed to have same repairman come at least 4 times because the top part suddenly gets very warm, food spoils, and water accumulates under the produce drawers. Our repairman has told us that newer models have improved design, but that doesnt help us. This fridge is now about 3 years old, bought it at Home Depot. This is unacceptable.
April 26, 2011, I purchased a Maytag top and bottom fridge from Home Depot. After a few days, I noticed frost starting to form in my frost-free freezer and the fridge wasnt really that cold. I adjusted the dials thinking that may do the trick. Nothing changed, it was all the same and instead, frost was thicker. I contacted Maytag, which by the way was taken over by Whirlpool. I told them my situation and since I had just bought the fridge, I wanted a new replacement. They told me things didnt work that way, that I had to honor the warranty. Fine, we are almost entering October now. I have had several services calls, I have written to the Better Business Bureau, I have lost a few hundred dollars worth of food for it would be full of ice and had to be thrown out, I have contacted the executive offices of Whirlpool but they, along with the Better Business Bureau are not doing a thing. Tomorrow, once again, I am having a service call and once again, I know the issue will not be fixed. All I wanted was to either get my money back, along with extra for the loss of food or for them to just exchange it for another one, since this one was purchased with a problem. I really dont think that its right that they are able to get away with this. Just looking at this page, I see that there are plenty of people with this same issue. What is being done about it? If it were them with this issue instead of us, you know ** well they would have had a new fridge the following day. Here is my model# M1TXEMMWQ and serial# VS04658359 for this fridge. Please, I would really appreciate some help here.
Bought a Maytag refrigerator model #MFT2673BEW10 in 2013 for $2100, the ice maker has leaked for two years. Paid for service come out and look at it, ice maker is shot, three years old, and it is junk. Tried to get help from Maytag Customer Support, what a joke. I was hung up on 4 times, and never did get any type of help except your unit is out of warranty. Bought at the Maytag Store in Saginaw, Michigan. No help there either. DONT BUY MAYTAG!!! They are junk!!!!
I bought a brand new refrigerator and about four months into using it, the freezer door began to become loose and opened by itself automatically. It also started to leak so I called the company continuously looking for a solution. However, they never resolved my problem. The company sent a technician. However he was unable to fix the problem. The technician said it was fine and did absolutely nothing. And now I am still waiting, but now your company says my warranty is up EVEN THOUGH I called much earlier and your company did NOTHING to help me. I need someone who can handle my problem. Ive been using your products for many years, and have always been satisfied by it. But this refrigerator has changed my perspective. I hope you give this a peace of mind and treat your other customers better.


