The Kenmore washer was highlighted by the store and had a wonderful rebate incentive and reviews on them. Said it was one of the best on the market. The washer and dryer work extremely effective by drying my washables very fast and very dry and by saving power and being energy friendly. It is very durable and has endured a lot of usage by my family and me. It could be a bit more energy friendly and energy-efficient by saving me money on my power bill and saving energy being eco-saver/friendly. The filter system could be a bit stronger as well.

It washes all my clothes and keeps them smelling fresh for longer. It is also gentle on softer fabrics and doesnt cause intimates to fall apart. It is also very convenient and easy to use. It provides the best value for what its worth. The machine has been working for 2 years and has not had any serious malfunctions and works as if its brand new. It looks modern and new. Every time I have people over, people are always complimenting and talking about how good the washer looks in the room. Fits the house perfectly. Totally worth the price. I would not pay anything less for a better value. If I had the option to choose another dryer, I would still choose the same brand.

We purchased this in April 2016. We used it about 5 times before troubles began. The machine would stop mid cycle, would not drain. Unless I stood there and watched it, there was no telling when it had stopped. A Sears repairman came out to fix it. He did a reset on it, suggested I unplug it after every wash in case a power outage happened, and told me he would definitely be back for future repairs. Now it is January 2017. We use the machine for maybe three washes a week, since its a second home. The washer stops mid cycle. Doesnt drain. The sensor clicks on and off. Its super fun. I start it, optimistically, on a normal cycle. I hear it stop working, find it full of water. I do a drain/spin. Seems logical - its full of water! It doesnt usually work. I unplug/restart again, do a rinse/spin. Works! But my clothes havent been washed. Unplug/restart express wash a few times. Tonight I actually handwashes my kids clothes. Thank god the dryer works every time. I dont think we will even waste the $75 on the repairman. Never again, Kenmore. Hard to believe this machine hasnt been recalled.

Kenmore 4.3 cu. ft. Top Load Washer w/ Exclusive Triple Action Impeller - White... I bought this because of the ratings from others. This was my first experience with an HE washer and I was hesitant but since I could not find a reliable/well rated old fashioned washer like I wanted, I took the plunge and I was EXTREMELY glad I did! Kenmore 65132 7.0 cu. ft. Electric Dryer w/ SmartDry Plus Technology White. I bought this because it was the match to the washer. The clothes really come out so much cleaner and although this is not a super capacity washer compared to other models I was able to wash a king size comforter (yippee) however I cannot say the same for the dryer. It did fit in but there was not much room for tumbling so I had to stop and reposition it myself several times to ensure complete drying. Note to self-> in the future dont buy the matched pair especially since there was no cost savings in doing so. Other than that it dries fine. I dont need a lot of bells and whistles so I looked for a basic washer. Good ratings are paramount if I dont have a relatives or friends recommendation; and of course I always want to find it on sale with free delivery. Having repair issues are always a red flag but especially since our set-up is on the second floor I avoided any models w/ reviews that had a mention of leak issues. This is a basic full size washer with a lot of different settings to choose from if needed (Normal; Delicates; Bulky/Bedding; Whites; Heavy Duty; Casual; DeepWash; Express; Soak). The dryer has the usual basic cycles. It has a end of cycle buzzer that can be switched to off if so desired. There is an inside light. The door opens down (instead of to the side) which is nice to catch what is being taken out. The washer/dryer pair ran about $947.00 after discounts.

My Kenmore washing machine and dryer do amazing work in my home. They can handle the largest loads imaginable and is easy to use. Even my kids can do it. They are amazingly reliable. I have never had a problem with them breaking down or malfunctioning. I never have to worry. Also, it has a subtle, unobtrusive appearance which I look for in a washing machine and dryer. The value Ive gotten out of my Kenmore washing machine and dryer is amazing. I am so pleased with my purchase and have definitely gotten my moneys worth.

I have had my Kenmore washer for three years now and it has been excellent every day that Ive owned it. My Kenmore washer takes care of anything I need washed. It even holds blankets. I love the clean, white appearance of the washer. Its very neat and fits just right with what I need on a day-to-day basis. Also, the value was amazing and the low price that I got this washer and dryer for is incredible. This washer and dryer have been the best Ive ever owned and I have never had to get it serviced. I wouldnt trade it for any other brand and my next washer will be a Kenmore. I will recommend Kenmore to anyone that I know that is looking for a new washer and dryer. I absolutely love my Kenmore and Im so impressed by it.

Washer thoroughly cleans my clothes. It is an older model and has lasted many years. The clothes dryer has also lasted many years. It still gets hot and dries my clothes quickly. Would buy Kenmore appliances in the future!!

The dryer was quiet and efficiently dried loads of clothes. It allowed me to dry different articles of clothing from regular to delicates. I would recommend this dryer to family and friends alike. This dryer was so awesome that I never had to have it repaired. It stood up to the number of cycles I put it through and I still have it to this day. I hope I have this dryer forever. I love this dryer! It was a beautiful white color that blended perfectly with my washer and the decor in my washroom. The writing and dials on the dryer were subtle and easy to use. This was the best appliance in my home. Not having to lug all of my familys clothing to a laundry mat is well worth what I spent on the unit. I can do my laundry in the privacy of my own home. I couldnt ask for more.

I feel it works great and I was very satisfied and would buy again. I would recommend anyone to buy washer or dryer that is Kenmore!

Immediately once I bought it I knew that it would be easy to use. After trying it for my first time I was hooked and it did the trick as it washed all of our clothes extremely easily. So far it seems extremely durable and works like a charm. The only downside is that you still have to remember when to get your clothes out. The appearance is what most people seem to want in a washer/dryer, a good aesthetically pleasing coat of white with some chrome around certain spots. Its definitely worth the price even if others say it isnt. I use it almost every day for all of my kids and my wifes clothes so you know it does the job for the price.

I have no complaints other than it doesnt control lint as well as the old one did. Overall its pretty good. I pre-soak bad stains and it does a good job of washing them out. It hasnt asked yet but this is a stacker washer dryer unit...about 15 years old now.

The washer and dryer both work very well and are very durable. They are both white and very basic models but we are very happy with them. The dryer top is kind of scratched up but they get a lot of use so I guess thats to be expected. The only thing I do not like is that the washer does not have a fabric softener dispenser but it does have a bleach dispenser which is nice to have. We do a lot of laundry and have had only a couple minor issues with the washer and dryer. The washer leaked once. We never did figure out why. We had a problem with the dryer once as well but my son was able to fix it fairly easily. Kenmore appliances are typically a good value.

The dryer performed as expected, and generally got all of the clothes dry. Occasionally if there was more than a standard load or a heavy item, I had to put some things back for 10 or 15 minutes. I bought scratch and dent at an outlet, but it didnt affect performance and really looked good too as the dents werent readily visible. I was happy with the purchase. Most of the time, it fit everything I needed it to. I found it to be very reliable. I never had any problems with it as there were no maintenance issues. I would recommend it to others. Considering it was scratch and dent, it looked very good and would have looked good if bought at the regular store too. The dents were located where you wouldnt notice them unless you were specifically looking for them. It had the appearance of a normal dryer. While it didnt have all the bells and whistles, I felt that its performance was at least as good as the higher end machines. It was a great value as it got the clothes dry, but didnt cost an arm and a leg.

It cleaned the clothes well. Was large capacity. It was durable & long lasting. It was also easy to use and easy to install. I liked the multiple cycles the most. It always performed to my expectations & never let me down. It always got my clothes clean and I never had to worry about it. It lasted way longer than I thought it would for the money. It had a clean simple look to it that would fit into any decor & would pair nicely with any similar designed dryer. It is what I expect a wash machine to look like. It was well worth the price I paid seeing how durable & long lasting it was. If you are in the market for a machine that wont break the bank & will last then this is the machine for you.

Got machine free. Was 26 years old then. Have had it for 8 years and works great and cleans very good. Never have had a problem with machine since I got it. Works as if it was a new machine but it is a relic in my shed. Mfg. could learn from OLD KENMORES! They make nothing but CRAP these days and there is plenty of proof by the massive repair bills floating around. Appliances today are not reliable. Sister bought a new Maytag with dryer. Computers keep breaking down and it costs a small fortune to fix! Doesnt matter on cost if machine lasts. Today most of my friends who have purchased new machines (last 3 years) have all had their machines repaired. Does not say much for the quality these days. My Kenmore - 32 years old still runs great!

I purchased a new Kenmore Elite Oasis washer and dryer and it has been the worst purchase of my life. The washer always displays LF and I have to re-position the clothes. The bleach stays full in the dispenser. The dryer is defective and always says the lint is full when it is NOT. My check did not bounce, but their product did! I want a refund!!! I will NEVER EVER purchase another Kenmore. They suck!

I was pleased with my Kenmore washer and dryer. I had to replace a motor on the washing machine after three years, which I felt was a little early but otherwise it worked fine. The Dryer worked fine and never gave us any trouble.

The washer worked well enough. Clothes went in dirty and came out clean. The dryer also worked. Clothes were dried usually in one cycle, unless we put in an especially heavy load.

This model was the best one Sears had under the Kenmore label. It has a matching dryer which I also purchased. It is one of the newer low water washers which took some getting used to. Over time I have learned a lot in regard to what and what not to do in order to operate this machine as a high efficiency washer. When I mastered a few of the "mystery tricks" then this seemingly "monster washer" became my friendly servant. I learned by the various "wish-wash" sounds when the wash cycle needed a bit more water, and by redistributing the clothes up around the sides of the rim, more water would be added by the machine. Also, though it is a super heavy-duty washer, I've learned not to load it too full or it will keep going back to the rinse cycle (over and over) and never go forward to spin.

I love them! They have been so good. There are five people in my family, so we do a lot of laundry. I dont remember what we had before the ones we have now but I wouldnt go back! As of now we really havent had too many problems. One big one is sometimes the washing machine will get off balance and wont finish a load. We have to unplug and redo the load. Other than that they have been great. When I grow up Im going to buy my own Kenmore washer and dryer. If it was up to me I would suggest that everyone should get one.

Bought a dryer from Sears, it didnt work. After much haggling with rude sales person & his manager in Victoria BC they sent another. That one didnt work either! Had to speak with someone in Philippines to get it picked up & receive credit to my VISA. Never shop there again... This is why they are going out of business.

The performance of my dryer is so good. The clothes come out looking like someone almost pressed them. It is perfect for any family to have and enjoy. My dryer is so reliable since it keeps running day after day and week after week and the clothes dry well. I dont see needing a new one for a long time. The appearance of my dryer is so appealing that my friends love it. I told them they need to buy the same brand as they can always get the job done right. The value is so wonderful as I know when I am looking for a new dryer I will choose the same brand as how can I go wrong with this super brand that does the job right every time.

My parents have used Kenmore appliances and us 5 girls use Kenmore appliances as they hold up good and a good value. Never need to call a repairman out to fix any of the items we bought. I have moved 3 times in the past 10 years and the tub of the washer does not go out of balance when moving. The dryer seems to dry my items just like you would expect them to come out of the dryer when you use them. I have been very happy with my decision to use Kenmore.

Lasted a good many years. It was purchased used. We thought we might get a year out of it. However, 5 years later it was still running great. It never broke down. It remained a top notch working appliance, needing no parts or repairs. It was quiet and always got the items clean. It was just a plain washer. Not too big, but not too small. It matched the dryer. It was white and had knob that you could turn, in order to select your wash cycle.

At first it was the problem but I have a contract and I am very pleased with it and its repairs. Great refrigerator. Would not trade it very the world for any other brand. What can one say about a refrigerator except it gets the job done that it is designed to do. I am satisfied with it and would recommend it to anyone who asks me. It was terrible the first years but it has gotten better over the years. I have learned how to keep it free from lint etc. It has given me great service.

It gives the clothes that fresh clean like they are new again. I love it. Gives the impression that Im not wasting money at a laundromat. They have a very long life. If anything happens it’s a quick easy fix and working like new again. You cant get a product thats made with such great pride anymore. The washer has a huge washing area and is quiet from start until finish. You dont even know its done with. As silent as it is the dryer works wonders. The set isnt nearly as much as lesser sets that you would have lots of issues with. Just get this set and leave it to your grandkids. It will last that long.

Satisfactory, no special features but the price was appropriate and the job gets done at the end of the wash day. The dryer was easy to use and Kenmores customer was responsive and helpful. No issues as of yet, but I have not owned the dryer long enough to make an educated assessment. Based on price it has lasted long enough to justify it. Does not stand out with appearance, there is no trim and it is a very plain dryer but for the price that is an acceptable compromise. Door opens down can be a bit inconvenient. The value of this Kenmore brand is unbeatable. The reliability and features are missing but the price on sale can be fantastic and I am willing to overlook certain things for a good price.

I needed to replace my old Kenmore washer and dryer after many successful years of use---did research but not enough, apparently. I have never been so disappointed with a Sears product as with this washer. Unable to soak heavy hobby dirt overnight, I hate the auto lock feature, and the lack of enough water in tub. I have to use the double rinse and extra fill of water every time plus the heavy duty cycle. Powders like soap and oxy need to be dissolved in a tub before you use them or your clothing will come out with white powder patches. Clothes are often not clean because of the lack of water fill. I complained to the clerk at Sears who sold me the washer after just a couple weeks and he was rude and discounted all of my concerns. By the time I went back again after a few weeks, he said the time lapsed and the machine could not be returned. I really wish I had kept my old machine until the motor totally quit. I hate the electronic controls that turn on if you even wash the top or sometimes walk by the machine. I have never been so disappointed in a product as this before. The Sears official site kept telling me there was an error in my submission and booting me off, and I strongly suspect it is because the review was negative. I purchased the matching dryer and it is fine except for dirt that collects on the inside rims of the door with each load... I empty the lint screen but dirt still collects on the door. The washer also takes twice as long as any washer I have ever had, and I am 73 with a history of at least 5 washers in my life. I hope buyers will not make my mistake with the 600 series of Kenmore top loader washer machines. Thank you for reading.

I love my Kenmore washer and dryer. As a mother/step mother of six children both appliances get used often. I have owned this set for roughly 5 years now and both are still running strong. I used to work for an appliance store a few years back and Kenmore was a brand many of my customers asked for or owned happily. I strongly recommend this particular brand for all of your appliance needs. This is a brand that will last for years to come, leaving you worry free knowing it will work up to par and get the results you are looking for in an appliance.

I bought a Kenmore Elite in 2011. Within 3 months, a board went bad and it kept saying SUD - no biggie; it was under warranty. Now, its 2 years and 2 months old. I called Sears for another problem. The drum has gone bad and needs replacing; the drum and other parts are warrantied but the $665 in labor is not. Really??? Do you think they would think about giving you a labor price that is higher than most new washers in their store? Do they expect people to logically agree to these labor prices instead of buying a new washer? This front loading washer with all the bells and whistles was on sale and did not even cost that much to buy!!! I have never had an issue with a washer or dryer. Growing up, we had one for 15 years with no problems. Luckily, I found out my home warranty will pick up the costs but this is a per occurrence thing so if it breaks again, I have no backup to pay for it. What a piece of junk - 2 years old and all these problems. If I have any more problems, I am going out to buy a new non-Sears product washer since it will be cheaper than fixing this junker which will probably have another problem in the next two years. Do not buy Kenmore!!!!! You are wasting your money and it will waste your time constantly having to get it repaired. Im SO Sorry that Sears has gone so downhill and that their service is horrible.

I inherited my grandparents Kenmore washer and dryer when they passed away. The washer and dryer must have been well over 10 years old and still alive and kicking! I used them for at least another 5 years or so before I had to replace the dryer. I was so impressed with how long this set of washer and dryer lasted, that I ended up replacing them with newer models of Kenmore. I really liked that they cleaned my clothes well, dried them good and the products lasted so long! If they are good enough for my grandparents, then they are good enough for my family and I.

Purchased a pair of HE Kenmore (Whirlpool) washer and dryer on June 23, 2016 for a total of $1,523 for the pair. After following the operations manual to the tee due to frustrations of clothes not getting cleaned, this washer without the traditional agitator in the middle just DOES NOT get clothes clean. So we tested the washer for two months but when we gave up, we found out that Sears will not take them back or replace even ONE day over 30 days. I AM CONVINCED THAT SEARS LOST CONFIDENCE TO STAND BEHIND ITS PRODUCT! Equally, this is why I lost confidence and loyalty in SEARS. My wife and I have been wondering why Sears products and customer reviews have gone so bad that they have to close one hour earlier than everyone else and where did all the shoppers go? You can learn why real quickly by shopping at your nearest Costco, whose customer service is through the roof! I was willing to buy a new pair with the agitator in the middle of the drum to no avail. Sears management, what else are you looking for to gain back customer loyalty? If not interested, simply close up shop, and some other hungry retail chain will be glad to take your place.

This washer/dryer set has operated without a repair for 18 years; it washes heavy and light loads satisfactorily. Routine maintenance such as cleaning the dryer filter is important to keeping it functioning at maximum efficiency!

The Kenmore washer was ok. It could have been better. Maybe I need a bigger washer. I feel that maybe the washer and dryers you all make could be a little smaller for us short people cause the tube is deep that we cant reach all the clothes at the bottom of washer.

Kenmore...durability, reliability, great brand. Repairs are almost non-existent with Kenmore appliances. My dryer is about 8 years old, and my washer is 17 years old and still going strong with almost NO repairs! I want to have a large enough size washer and dryer that I can do huge loads, appliances that are energy efficient, good price, good warranty, repair service to my home, long lasting, brand reputation. I would have to say that poor quality and excessive repairs would be the biggest deal breaker for me. I have never had this sort of problem with any Kenmore appliances that I have purchased! My washer and dryer are both the top lid models with a center post. I bought the washer long before the front loading models were available, and although I could have purchased a newer type of dryer, I am quite happy with the old drum model.

Both washer and dryer are large capacity loaders, energy efficient, they have multiple heat settings, affordable priced. I would recommend them. I can load this washing machine and dryer to the max and the clothes come out clean and bright, they dont take long to dry. I can dry on low as efficiently as if it were on regular and save money. Plain white enamel, they have simple knobs with 3-4 different laundry and dry settings. They both hold large capacity laundry batches. They are valuable to me as they were not expensive and they keep the cost down per load because they are both energy efficient. They both have special features as far as bleach dispenser and fabric softener dispensers go.

The washer and dryer was a very good purchase. The washer washes the clothes great and gets all the stains out that a normal washer couldnt. The dryer dries the clothes three times faster than any other dryer. The washer and dryer is very reliable. I use them every day and I havent had a problem yet. The price might be a little outrageous but you are paying for a really great washer that will last for many years without problems. They are a little bit slimmer than an average washer and dryer and they always look really white and it doesnt rust. I think the value of the washer and dryer is priceless. The washer and dryer are overall satisfying and I would recommend to everyone. Their appearance is great and their working abilities are outstanding.

It works every time I use it so I am happy that I havent had to fix the dryer. My washer is me more and I havent had to get that fixed either. I am overall happy with my experience. My washer and dryer both seem to be very reliable. I do laundry every week and it always works for me. Sometimes it makes a loud noise but it seems to fix itself. I consider it reliable. I guess the appearance of my washer and dryer is fine. They are both placed in the basement so it doesnt matter very much. If we move them upstairs I will want more attractive machines. My value on these machines is very good because they were given to my boyfriend and I and we havent had to put any money into them to keep them working.

Its easy to use. Its easy to clean. It gets your clothes very dry. Love the settings options. I definitely recommend this product. Its also spacious. The whole family loves to use it. Kids are finally doing laundry. Its very durable with very easy to replace parts if ever necessary. I would say this product is very reliable. It was always there when I needed it. It actually has the same style as a lot of in home dryers. Its nothing too over the top just enough to get the job done. I wouldnt say this particular product is for show. Its to do exactly when it says. Perceived value was as suspected. Nothing more nothing less. You get exactly what you pay for. No complaints. If I thought I didnt like the value I would have returned the product. Its worth the purchase.

I grew up in a Kenmore household. The parents swore by the brand. In the few times we needed to replace an appliance, Sears was there with a new Kenmore unit. My parents house is still occupied by a number of older Kenmore appliances, some have to be pushing 25 years. So when the builder grade appliances started dying in my house after 13+ years, I naturally choose Kenmore as a replacement and dropped over $1,600 for a new washer and dryer. Sears showed up on time, installed the washer and dryer, neat and clean and were gone. All they left was the boxes the washer and dryer came in and the neighborhood kids loved playing in them just as I did when I was young. That was four (4) years ago. Sears no longer stands behind you (or for that matter beside you) after your one year warranty expires.We developed gunk in our washing machine despite the monthly cleanouts (BTW anyone ever remember having to clean a washing machine except if a crayon went through it?). It just showed up in a load one day and will not go away. I started looking to find the cause and came across rust around the bleach dispenser. Apparently the quality today is not as it once was. My parents have an older Kenmore that presents no rust at all. I do not know how old it is, but I can tell you it came in avocado green (late 70s maybe?). I hope the pictures I attached show the gunk (picture taken after 5 cleaning cycles), rust in the area of the dispenser (with dispenser removed), some debris that ended up in the lint filter of the dryer, and black specks that seem to have become stuck on the dryer.If you look closely at the specks you can see bare metal, this is what happened to the finish as I tried to remove the black specs with my fingernail - THE FINISH CAME OFF! Mind you, these units are only 4 years old even though they have enormous capacity, they only service two adults and one child. So I called Sears Home Services to see what would be involved with replacing the washer top panel. I gave them the model and serial number per their request and was informed that the only way Sears Home Services could determine how much it would be to replace the part would be for me to spend $79 for them to come out and take a look. I informed them that outside the rusted part, the unit seemed to be operating fine, dirty, but fine. Again I was informed of the $79 fee and Sears started to make an appointment. I hesitated and asked if the part I needed replaced was available, I was told that they had no way of determining if the part was available unless the service tech came out for a fee of $79 - only the techs can order parts.So I asked, just to confirm, The only way I can find out even if the part is available is to pay the $79 and have someone come out and look at it. I was told, Yes and that if I proceeded with the repair the estimate fee would be returned to me (Ill get to more on that in a little bit). I then asked if the part was not available, and I could not proceed with the repair, would I still be responsible for the $79. Again, I was told, Yes and that if I proceeded with the repair the $79 would be refunded. When I asked how they would proceed with the repair if the parts were not available I was told that would be up to the tech to determine. THAT MY FRIENDS IS SOME FINE QUALITY CUSTOMER SERVICE RIGHT THERE! Unbelievable. So I said, No thanks, and hung up the phone.I proceeded to search the net for the part and I found it at Sears Parts Direct and it showed available and that it took an average of 1hr and 45min to install. After hitting the chat button and providing my model and serial number again, I soon found that I could have the part delivered to my house in a couple days for a little over $100 and it was guaranteed to fit. I was stunned. Not 10 minutes prior to this I was told by Sears Home Services that there was no way to know if the part was available and only techs could order it. Hmmmm...Armed with new knowledge, I called back Sears Home Services and asked what the rate ($/hr) or cost would be make the repair based on the information provided by Sears Parts Direct. They again stated that the only way they could determine how much it would cost would be to pay the $79 and have someone provide an estimate and that the $79 would be deducted if I proceeded with the repairs. I again informed them that I knew the part was available, I knew how much it cost, I knew how long it took to put in (according to Sears Parts Direct). Again, Sears Home Services informed me The only way we can tell you how much it costs is to pay the $79 and have someone come out, keep in mind that the $79 fee is removed if you proceed with the repair.Then it dawned on me, how would I ever know if it was removed or not? By paying the $79 and authorizing Sear Home Services to come out. I just signed up for some unknown cost, but I knew I would be out at least $79. I know the part cost and how long it takes to put in. But is that labor rate $50/hr? $100/hr? $350/hr? At some point the $79 is irrelevant and the process is preposterous.Let me apply the same process to something a little more familiar. You want to get something to eat. You go into a restaurant that advertises cheeseburgers (among other things), you ask how much a cheeseburger is and are told that the only way to find out how much a cheeseburger costs is to pay $20 and then a waiter will come over and tell you how much the cheeseburger is. If you buy the cheeseburger they will deduct the $20 waiter fee from the final bill. If you are there to offer them a chance to redeem themselves for a subpar meal you had there some time ago and you only went there because a few of your friends still say it is the great restaurant from many years past, that begs the question, would you drop the $20 to see how much a cheeseburger is?In checking with Sears Parts Direct, apparently Sears does not sell a service manual so that people can service their own appliances. It really is not that hard to do if you know how, the question is the know how. I guess by not providing this information Sears Home Services can keep the $79 racket going. Sears Parts Direct did suggest I try the Ask an Expert section of their website. I did and was unable to post a question/request there. I kept getting messages to try again later or that my search criteria was not found. So far I would say this is not Sears Parts Directs problem but rather an issue from some other Sears subsidiary that handles IT and is suppose to keep these sites going.I did email in my request for either a how to or a service manual. They again asked for the model and serial number, I responded and am awaiting a response. I will see what they come up with. I hope they can do better. I will update with their response. From my go around, so far Sears / Kenmore is not even close to what they used to be. A life expectancy of only 4 years for a $1,600 washer and dryer. Really? Sears has passed on providing quality service and quality products in the name of... oh jeez. I am not sure what they are getting in return besides a bad reputation. I was going to say higher profits, but reading the news - that is not the case. Corporate survival? That is questionable, again reading the news. If Sears is going to sell junk and not stand behind their own brand, there is simply no reason to continue to do business there.Relationships are salvageable, but it takes efforts on both sides. I am willing to my part, hey Sears - you game? I can only hope that Sears spins off Craftsman and Kenmore early enough that those two entities can stage a turn around and not suffer the image blow that Diehard has recently suffered. Buyer beware. Nothing is Elite about Kenmore Elite or Sears Home Services.

No agitator; it’s water saver; therefore, clothes come out looking dingy and spotted. The dryer has never worked on the “hot” cycle. I have to do 2 cycles to have the clothes coming out of the dryer looking “dry”.

I bought the washer and dryer set with the pedestals when I had my house built 8 years ago and spent over $2,500. I will never, ever again buy such an expensive set and will never, ever again buy anything from Sears. The dryer went out last year (year 7) and had more error codes than I knew what to do with. The cost for a technician to come out and just look is approximately $300 and that cost only includes them coming out - nothing is yet fixed. So, I went on the internet and read that the problem I was having was likely a control board. I called Sears to get a new one (approximately $300) and was told (after I specifically asked) if I could return the board if it turned out not to be the problem. I was told that I could. The board they sent me was reconditioned (RECONDITIONED!) and didnt work either. I called Sears to get a return part and was told since it came from their overseas supplier, I could not return it. So, I spent a ridiculous amount of money for a simple dryer that doesnt last and then spent more ridiculous amounts of money trying to fix it only to learn that not only does Sears not stand behind their products, but they also dont stand by their return policy. I bought a new dryer through Home Depot -- a holiday sale and military discount provided me with a new dryer for UNDER $300. Now the washer is gone. No error messages, nothing. Ive learned not to call a technician and not to order replacement parts from Sears. Im simply buying a new washer, which will no doubt be much cheaper than trying to fix the joke that Sears put out. I highly recommend buying from another company (Sears cannot be trusted with the parts, service, or guarantees). They suckered me but good.

I owned an electric top loading Kenmore washing machine and an electric Kenmore dryer for 18 years. In that 18 years, I never experienced any problems with the washing machine. It always worked like a charm and I did laundry for 5 people, including a baby, in that washing machine for 4 of those 18 years. The only problem I ever had with the dryer was the cord had to be replaced after several years of use. There was also one incident where the dryer wasnt drying properly and I called the Kenmore service division to make an appointment for them to come out and repair my dryer. The dispatcher I talked to with Kenmore suggested that I check my dryer vent on the outside of my house to make sure it wasnt stopped up with a birds nest or something else. I checked the dryer vent and it had several dirt dobbers nests in it. When I cleaned out the dryer vent, the dryer went back to working perfectly and, thanks to their employee, I didnt have to pay Kenmore a repair bill. We had to move from the home we were renting into a small apartment that didnt have washer and dryer connections so we donated our 18 year old Kenmore washer and dryer, which were still working perfectly, to a non profit organization.My electric Kenmore washing machine was a top loading washer and the knobs were on the top of the washer behind the lid. The electric dryer had a regular door on the front of it and the knobs were on the top of the dryer towards the back. There was a large lint catcher on the top right hand side of the dryer. The main thing I loved about the Kenmore washer and dryer, as far as their appearance, is that they were made of heavy duty metal vs. plastic. I also liked that the mechanisms of the washer and dryer were simple mechanisms that didnt wear out and cost me hefty repair bills.The electric Kenmore washer and dryer were well worth every penny we paid for them. I used them extensively for 18 years and the only thing I ever had to pay in regards to a repair was a new cord for the dryer after several years of use. Having used them for 18 years, and they were still working perfectly, I would have to say that I definitely got my moneys worth out of them plus some.

Very easy to use, easy to keep clean, works very well. The washer almost 15 years and it went through two families. And even a few children showing up from college to do their laundry, so I am very pleased with these product, and the next one I bought was the same product also. I own a washer and a dryer for years, I had very little repair done to either one of them, then I needed repair. They came out very quickly, done a very nice and fast job, clean up any messes that they did, made sure the machine was up and running right before the repair man left which I always really like, cause a lot just say it is fixed and leave, so I will always be please with this product. I have always thought that this product was a good looking, even though it was in my basement and really no one ever seen it unless they did laundry, but I feel if the machine set out where anyone could see it I would be proud of the machine, cause it is a nice looking machine. These machine I found when I had to buy a new one was the best value around. And of course they were one only ones I really looked at because they are a well working machine and (if) it broke down, it wasnt a problem to find someone to fix anything that was wrong, and usually it could be fixed which I like a lot.

I have a Kenmore washer and dryer. The pair is working on its 25th year of providing clean and dry clothes! Had other brands in years past and not any compare when it comes to longevity! Remember getting parts replaced on former appliances which was an expensive outlay and only provided a few months of extra use. Highly recommend Kenmore!

I have a Kenmore Washer and Dryer that I bought together about 3 years ago. The dryer has worked perfectly without any mishaps. The washer on the other hand has leaked and had the pipe burst about 3 times now. The first year it was great and then the second year is when everything went bad. I would recommend getting a Kenmore dryer because its amazing and fast. If you like wet laundry rooms, then buy the washer too.

It works very well and dries the clothing. It leaves my clothing fluffed, not wrinkled, and is very quiet. I have never had to get it repaired. It works efficiently. It does not generate much lint either. I like the sleekness and color of the dryer. I like the buttons on the dryer too. It is easy to operate. It fits well in the laundry room too. It opens well and fits many clothes in it. It is a good value for the money. It does not need to be repaired. It cuts down on my electric bills too.

Well, it dries clothes faster than any other models I have had. Also very energy efficient. My electric bill has lowered since I purchased this model. I have owned one for about 3 yrs now and I have no problems or had to replace anything. It looks good and matches up well with my washing machine. It has several speeds. Also matches up to any existing appliances you might own. I prefer the front loader instead of the top loader. The style is more attractive. The price you cant beat. For the power you will receive with this dryer, it drys in half the time of your ordinary dryer and will use less energy as well. I would recommend to a family or friend.

This thing moans and groans. Washes really slow and takes your laundry hostage for quite some time, set it on hot and cold water comes out???? The dryer has flashing lights that dont mean a thing???? Kenmore has no customer service you can talk to???? Basically INFERIOR JUNK.

My husband purchased me a new Sears Kenmore Elite washer and dryer combination 2 years ago and I am very dissatisfied. Even he has become dissatisfied with the washer. With a full or 1/2 load the washer continues to go off track (UE) and when I reset the washer and think that its about finished, it replenishes with water. This is the worst washer machine ever. I will not purchase another.

I cannot do a large load in my Kenmore washing machine and the dryer has to be started twice to dry clothes. If a pillow is in the washing machine I have to spin it twice to drain the water.

The washer and dryer lasted for years and I was very satisfied with both. I have recommend them to all of my family members and they are very satisfied with the devices. I will not buy any other device.

I dont have to worry about wrinkles with the wrinkle guard. It has enough time on the timer where I do not have to keep restarting it. Its big enough to put in comforters and jeans. Its big enough to dry several pairs of jeans, blankets, wrinkle guard is perfect. My dryer looks sleek, modern. Its easy to clean inside and outside. My dryer shares space in the kitchen area and I dont have to cover it or hide it when company comes over. I was very satisfied with the price of my dryer. It was under 250.00. Very economical. I would buy another one or have it fixed if I ever had a problem with my current dryer.

We went to Sears to purchase a pair (washer and dryer combo) Kenmore Elite Top Loading Washer 79631623310 and a front loader dryer of the same brand. All of our appliances come from Sears and I believe every washer-dryer that we ever purchased in the 32 years of our marriage have been from Sears. My complaint is that clothes - sheets and anything that I put inside this new washer, comes very wrinkle. I never had experienced this before with any other machines. Same thing from the dryer (I just learned from the Sears service man that the washer is more to blame that the dryer.) I wrote a complaint in different boards including MY SEARS and a person from Sears called me; today I have a Sears service person in my house. I showed him clothes that I recently washed and dried, and he could see how wrinkle all of them they were. I had a pair of pants, shirts of different textures, t shirts, and sheets. He called someone from the manufacturer and for what I heard, I am THE ONLY CUSTOMER COMPLAINING FOR THIS, which to me is unbelievable since I had this problem in every wash I do; so I cant be the only person having this problem, or writing a complaint. To be fair, the service person is still here, but from listening to his conversation I can anticipate that this complaint is going nowhere! The manufacturer has rendered the verdict! I am very frustrated because I still owe $1,400.00 on these pair and I cannot imagine having to go through the same thing for at least 10 more years, which was the duration of my last set which by the way was superior in every way to these very modern machines. I feel that I am on the right and Sears and the manufacturer cannot tell me that this is not happening to me. I wrote the order number from Sears service today. I was a very dissatisfy customer who is now frustrated and upset.

Its performance is great! Enough room for everything and dries faster than most other dryers. I am really happy with the way it works and am beyond satisfied with its performance. I do believe it is reliable but have had some minor issues with it. Other than some minor issues it is great. I love the way it looks. That is one of the reasons that it was picked. It is a very good looking machine and would pick again solely on its appearance. The performance and other features are definitely more than what is on standard machines so the price is worth the value to me.

These appliances came with the new house purchased over 10 years ago and I am still using both to this day without any problems. The washing machine is a top loader with the standard features and the dryer is a front loader electric dryer. Being an electric dryer I dont use it as much, only for large items such as sheets and hard to dry items especially in the winter time.

Washer and dryer works very well. I was extremely pleased in its performance and longevity. They were very quiet, energy efficient. Also I like the color and durability of the machine. The washer and dryer were very reliable I never had a problem turning it on and it working just the way it was supposed to. Nice. The energy saving feature was good and saving energy. Theyre very colorful. The dials are easy to read and easy to adjust. The doors are wide enough to put in the larger loads and comforters. Theyre very aerodynamic. Can fit in a confined area without it being crowded. They performed up to their standards making laundry very easy and enjoy to do.

Have these units (Kenmore Washers) for over 10 years. Have Sears protection policy. In year 2 dryer failed. They could not fix and gave me a brand new dryer! Covered under Sears Cap 10 protection agreement. Cost is about $500 a year. If they can not repair in 4 tries they give you a new unit!

It was powerful and reliable. The wash options were great. Never needed a repair or had any problems. It also saved on water and electricity expenses. It was the one washer that I never had any issues with. It never failed or had any problems. I would only buy Kenmore in the future. It would put repairmen out of business for good! It had a new XE appearance and wasnt over the top with options. It look great of in our house and was very easy to match both with another Kenmore or any other name brand dryer. Fantastic value. It was very competitive in pricing and when you take the reliability into consideration, the value only gets better. They could actually charge more and I would still probably buy them. But dont.

I have had Kenmore washers and dryers for years, have a ten+ year old set in one house and two four year old sets in another house and an apartment, they just keep on running...When they retire I will replace them with a new set of Kenmore appliances....

I am very satisfied with their products. They never fail me. They always get my stuff extra clean. My stuff always come out like brand new thats why I love my washer and dryer. My husband has never had a problem either. Were thinking about getting a newer version.

Both my washer and dryer are used. Probably 15 years old at least. I have had to replace a belt on the washer and the element in the dryer. Not a big deal though, they are easy to get parts for and work on.

My 80 year old mother bought a new Kenmore washer and dryer from Sears June 30, 2011. The last 2 weeks, the operation has been sporadic, and as of today, it wont fill or run through a cycle. She bought these to replace a 12 year old washer and dryer. I called Sears helpline and they couldnt find any record and immediately wanted me to schedule a $79.00 service call. I was eventually put on hold while she checked on something. 5 minutes later, another lady came on the phone and had no idea why I was calling. After some troubleshooting, she told me I needed either a control board or a lid switch and asked me again if I wanted to schedule a $79.00 service call. I have never had a major appliance fail after only 3 1/2 years. Seems like the helpline just wanted to sell me a service call. If I have to replace this washer, you can rest assured it will not be with another Sears product since they dont stand behind this inferior product.

Dries quickly and is very quiet. It has several settings and different cycles. Can use a buzzer to let you know when its done and also has an automatic dryer buzz. Fits all our needs. A large tub to hold clothes, no problems with it at all, easy to clean lint out of it, front part pulls off to clean. Its white with the buttons visible at the top. Easily can read and bright to see. Easily can be wiped down but stays fairly clean. A very nice looking washer. It is also high capacity with high heat so it decreases drying time. This is a time saver as well as a cost saver. It has lasted under high use with little cost towards repairs.

I purchased this washing machine and it needed servicing within the first few months. So did the matching dryer. The washing machine is a top load model which I thought would be like the old models and clean the clothes better. I was very wrong. It doesnt even agitate the clothes, they just sit in the wash bin and dont even move. There is nothing in the centre of the drum to move the clothes during the wash cycle. The drum moves slightly during the wash cycel but there isnt enough movement to move the clothing. The bin doesnt fill up with enough water to properly clean the clothes and as a result, the clothes dont get rinsed properly either. A normal load takes over 100 minutes to go through the cycle. Shame on you Samsung for selling such a poor quality product. Did I mention that this is the washing machine that was exploding during the spin cycle? We contacted Samsung numerous times over a two year period to get a service person to come out but they did nothing.

Strong... Fast and everything you would want. Not only does it quickly wash all your clothes. It gives it a special soothing smell that makes it AMAZING. And when I bought it... It was cheaper than other dryers and washers. I love it. It has a Nice... Professional... Cool look. I would look at it and be like DAYUM you is a fine washer. But then other ones are like What the hell is that. VALUE is perfect. It looks good. It washes good. It is new. The only thing I would change is how long it would stay a good washer.

I got my dryer at a furniture store and paid around eight hundred dollars. The value was definitely too high to me! But if youre gonna use any brand this is it! My dryer was white. The front loader has plenty of room on top! Its so easy to use & hook up was simple. I loved it. Its very clean and nice designed. Knobs were very easy to use. Only problem I had was my lint kept getting clogged after one load. But I washed rugs, covers, and a lot of items. Everything was done quick, nice & warm. I had it for four years before replacing it.

Has enough settings for all different materials I wash and dry. The wrinkle guard actually works despite my initial disbelief. Comes with a good warranty in case it ever breaks down or needs repairs or replacement. The container part is big enough for most loads, but may not dry properly if it is overloaded. Front loading door does make things a bit awkward. It looks like a dryer. It fits in the space where you would expect a dryer to go. The white color is typical for a dryer. Its mostly a no frills dryer, so probably is overpriced for what it can do. The wrinkle guard is nice but is not worth the extra charge.

I have always shopped Kenmore appliances before shopping any other brand. My current Kenmore washer and dryer have gone through 22 years of service with very few repairs. I love them and will replace them with Kenmore products when appropriate.

The deliverymen/installers didnt know how to vent the dryer with equipment I was required to purchase. My son actually vented the dryer with equipment I had on hand. To be fair, when I complained, they offered to buy back the equipment from me.

All clothes were not shrink by using Kenmore. Have features I want and easy to use. The most important thing is save water and electricity. I am very happy when I change my washer and dryer to Kenmore.

This dryer is a Great value! I would buy this again or recommend this product to friends or family members. It is very reliable.

It can handle a good size load of laundry. The results are above average. I would not expect anything less from Kenmore. Its not very loud either. Its nice to wash laundry and not have to hear loud noises. Kenmore has always been a reliable brand for years. My model is no different. I go through laundry rather quickly and I can count on it to get the results I need for a clean and pleasant wash.It is white with a smooth finish. It has all the gadgets you need and more. My favorite feature is the wrinkle guard. Sometimes I just dont have the time to iron so it comes in handy wrinkle-free right out of the dryer. Its valuable because it saves time. Time is very valuable in my household. Some other models take longer to get the same results. This one is fast and effective and meets my daily or weekly needs.

The washer washes great and the dryer dries all of our clothing fast. It has also saved on our electric bill since making this purchase. The only thing that I wish is that it was a little smaller so it would fit into my hall room better. I had to remove my doors that did cover the washer and dryer. I love the color. I have the stainless one and it matches all of my other Kenmore appliances and it is very easy to keep clean and neat. I got a great deal at Lowes. I used a coupon and I caught my set on sale. I would recommend this for any savings budget for a family.

I have a past history with the Kenmore products and Im not disappointed. Theyve created a great product that doesnt need any improvements. My Kenmore washer is honestly the best washing machine Ive ever owned. I like its advanced settings and features, quick washing, effective, very quiet machine, and fits perfectly in my laundry room along with the new dryer which is also a great product. Ill be sticking with Kenmore from here on out. I have very good experience and its worth the money.

My Kenmore washer and dryer lasted many years, were maintenance free and I was very happy with them. I have different brands now because choice was made due to budgetary limits and the Kenmore brand was too expensive.

The washer was awesome. It was large enough to hold my blankets and bigger items where I didnt have to drag them to the laundromat anymore and got them cleaner than any other washer that I had ever owned. It wrung them out twice as good as any other machine I had owned so it meant less drying time. The washer was extremely dependable, reliable the whole time I owned it. It never let me down. It always got my clothes thoroughly and always wrung them out to the max. It was very elegant, very easy to keep clean and the overall appearance was sweet. They had a selection of colors so I could coordinate it so it didnt look tacky in my house. It was an exceptional value. I got both the washer and dryer for $2,000.00 with a 2-year warranty, which included delivery and set up.

I had my Kenmore washer for 13 years. The poor thing made many moves with us. I finally had to replace it last month. It would fill with water and that was it. It is now out in my husbands workshop because he would like to fix it himself. We will then move it to our second home we just bought. Ive had my Kenmore dryer for 13 years and its still going strong.

Very efficient drying clothes no matter how much clothes are inside. Lint was easy to remove after drying clothes also. It also had plenty of space for clothes. Very durable, never had heating element go out or any other issues. I had a warranty on the dryer but never had to use it. I think it was very good at drying clothes. Dryer was white in color and front loading for adding clothes to it. It has a see through door which you can watch your clothes dry. It has also a metal frame For the price of the dryer I feel it has had great value and last a very long time. I feel its a great dryer with nice features for anyone to use.

I moved into my new home and the previous owner had left the washer and dryer. I was very happy to know I didnt have to purchase them. To my surprise they were both Kenmore... kind of old, but they worked so good! I love them. I am very satisfied with this product, and very happy to have the opportunity to use them and find out how good these machines are.

On 2/19/2010, I purchased the Kenmore Elite Washer Model # 796.4102. I also have the Kenmore Elite Dryer Model # 796.8102. Both units have provided nothing besides headaches, damage to our clothing and frustration. I will never do business with Sears again (rumor has it you are going out of business anyway).First of all, my motor went out on my washer that has a 10-year warranty. Sears would not stand behind their parts warranty since I did not have the A&E guy come out and service it and pay him $75! It cost me for labor $114.50 and $147.00 respectively just for labor to fix the defective motor of your product. For the parts, it cost me $69.55 & $55.90 respectively. This was for the Stator Assembly and for the new wash machine motor. I have receipts for all of the OEM parts and service work that was completed by Tolson Appliance Center Inc. 540-347-3030. Jim did the work. Nice guy.The motor on the washer burnt out. The washer also leaks water when you wash towels and has a defective design flaw in how it vents the water in the back. My pan fills up and drains water on a regular basis. The unit is at fault and Im out of pocket now (not to mention the time and frustration) to fix just the washer - $386.95. The cost of the washer was $1127.99! This does not include setup, delivery etc., charges...We also purchased on the same date as the washer the Kenmore Elite dryer (dryer cost = $1057.49) model # 796.8102 (Electric). Its under four years old and nothing but problems, frustration and damage. In 2011, we had Sears come out and allegedly fix the removable lint dryer for $129.00 on Friday, October 14, 2011. Then we called and complained about the design flaw with the lint dryer filter (the removable slat that has the screen where each time you remove it to clean off the lint) a.k.a. lint trap. The customer service people said it was warped and sent us a new one. The same exact issue happened again in under 3 months. My Nike sweat pants are damaged ($60 bucks). All of my wifes camis are damaged; our 900+ thread count sheets from Italy are damaged. The dryer lint is a serious design flaw that is causing serious damage to our clothing and we are very upset. I have pictures and receipts of everything, all of the parts and labor service work and all of the damage to our clothing.Now, last week, the dryer stopped working. We had an A&E guy come out who said the motor in the dryer is fried and that to fix everything its going to cost us (with the new control board) over $500! This is crazy; not even four years old and both units are ready to be hauled to the curb and are causing damage to our home (leaking washer) and to our clothing, dryer - lint trap design flaw. Now I dont have a dryer that works and spent almost $400 to fix the washer and now you, Sears (A&E), want me to fork over $500 to fix the washer that is not even 4 years old! I dont think so; this has to stop! Im done doing business with SEARS and will not spend one more penny with SEARS Holding.Stand behind your products. Replace my dryer with one that does not have the design flaw with the lint trap, refund my cost to fix the washer (parts & labor) and replace my washer with a washer that does not leak. Does Sears sell appliances to fall apart in a few years and ** customers with repair, parts and service work? This is completely unethical. Why would someone design a dryer with the steam option that vents directly into the electrical controller board to make the board electronics damp and crap out? Why would a white box appliance that should have a minimum design life of at least 10 years be crapping out in under four? Why would Sears sell a washer that constantly leaks water and pose potential damage to home owners, their home and dryers and damage clothing?If you want to follow up with me on this, you call me. Im not waiting on hold for hours for someone to send me a $50 gift card!

I have both a washer and dryer made by Kenmore. They were a housewarming gift from my aunt and uncle back in 2003 when we moved into our house, and they are still going strong with no issues ever. I use our washer and dryer a lot, and they have never given me even a minute of trouble. I like it that Kenmore produces products that are built to last. I will continue to purchase Kenmore products in future and I will recommended them to everyone I know. I also like it that my Kenmore washer and dryer are very low maintenance. The only maintenance I ever really do are I clean out the dryer filter regularly and I run the occasional vinegar rinse through the washer to keep it fresh. Other than that, there hasnt been the need for any more maintenance!!! Thank you Kenmore!

My washer is new. It is the one where you just push button on and the lid locks. You can not open the lid. You have a certain button you have to hold for 10 secs to get it opened. The dryer is where you can open it and it stops but you can start it back. The dryer is really old. I have not had any trouble with it. I do not wash as much as some families with kids. I would not have any other brand. I have had Kenmore with all my appliances. I trust all my appliances with Sears Kenmore. They last. The washer is a really big tub and it holds fabric softener. It has a place for Clorox to pour in it. The dryer is nice too. It has a loud buzzer to go off when it is done. You have settings for delicate clothes on dryer and washer.I would recommend these Kenmore products to anyone. I have been using them for 52 yrs. I have only had this is the second washer I have had and this is the second dryer, I am looking for the dryer to go out. I will buy another dryer Kenmore. These appliances are good and they do not cost that much. My washer was 349.00. The appliances are quiet, they are really a good looking product, you can get them in different colors. I think that the white is coming back. Mine is white. You can hardly hear the washer and dryer going at the same time how quiet they are. I am 5 ft.3 ins. and I have to bend real far to get to the bottom of the washer. You can set your clothes on what water temp you want. You can set it on how long you want it to wash, the same with the dryer.

The washer and dryer are very reliable, warranty is awesome. The features are great! Never had an issue and I have owned them for a couple years now. Still going strong. I would recommend this brand to anyone.

We purchased a Kenmore Elite washer and dryer front loader and after 7 years, the control panel went out on dryer. We called for service and the Tech said it would be cheaper to purchase a new dryer than to fix the one we have! I do not recommend this product.

Great appliances!! From setting your wash preference on your washer and removing the lint from your dryer they are the best! Washes perfectly and dries the clothes without a problem. Definitely worth the money.

Recently purchased Kenmore washer and dryer from Sears. Used the washer first time this evening. Midway to the wash/spin cycle, it made very loud noise, vibrated severely, jumped around, its side wall hit the edge of the nearby counter top leading to a dent/scratch, crushed the pipes between the machine the wall, damaged the vent pipe of the dryer, hit the dryer and pushed it around. A broken piece of bolt flew out of the machine. I stopped the machine. There were some broken pieces of plastic on the floor behind the washer. Called 1-800-469-4663. After a long hold and 2 transfers, someone scheduled an appointment with a technician 5 days from today. Very disappointing!

I dont know where to start. I guess at the beginning. I purchased this washer and matching dryer (Kenmore Elite Quad Action Model 31633) for my new home. I have always had Kenmore products and had a newer gas Kenmore but did not have gas at my new home. I knew when I went looking for a new product I had to have Kenmore for its quality and reliability. I picked this pair due to a special offer that the warranty would have a 2 year extension in addition to the 1 year manufacturers warranty at the time of purchase. I purchased these in store and the salesman had never heard of such a thing. He was able to pull up the offer on their website and had to show it to his manager as well. When I never received any confirmation of this warranty extension. I continued to call both the store as well as customer service. The salesman remembered me and said he would have his manager contact me. This never happened after multiple attempts.Fast forward to the manufacturers warranty. This new washer was destroying all the new towels purchased for my new home. Though some were cheaper and purchased on sale, many were expensive towels that now had threads pulled from them everywhere thus rendering them unattractive for display and are now only available for personal use and unacceptable for company. Technicians were sent out unable to determine the cause other than a possible design flaw with the large gap between the wash drum and wash plate thus allowing items to be sucked in. This is unacceptable. I also was able to find out these appliances are not even made by Kenmore as they have not made washers and dryers for years but manufactured by Whirlpool with the Kenmore name affixed. The technician provided me with a business card that provided a phone number for their Customer Solutions Department who proceeded to advise me that the technician would have to escalate the problem to his Technical Manager. This along with documentation and 7-8 service calls for the same unresolved problem would be required to consider replacement! Seriously? The amount of cost, time, and frustration not only for the consumer but the technicians as well after 7-8 service calls would have paid for the replacement.I now am having the drum and wash plate replaced still not knowing if this is going to resolve the problem and nearing the end of my warranty. In addition, all the Customer Solutions Department was willing to do was reimburse me a total of $55 dollars for the damage to my towels. This would not even cover two of the bath sheets. Bottom line, no longer rely on your prior confidence in Sears Kenmore products. They are just charging more for them now to put their name on someone elses product!

The model number of these two Kenmore refrigerators is 106 71194101; S/N for the one in our kitchen is EM2815239, the S/N for the one in our basement is EM3413223. The refrigerator in our kitchen started depositing water in the cabinet area, coming out of the tower. I placed a container under the tower to catch the water and this continued for a week, when we finally called the service department. The service representative knew immediately what was wrong with the refrigerator. He said it was frozen up and was depositing the water that should be going into the defrost pan into the cabinet area via the tower. He said it was a faulty design of this particular model refrigerator. He tore the entire freezer area apart and there was ice accumulated on the coils and under the bottom pan of the freezer area. This cost us $140 (a senior discount). Just a couple of weeks ago, this refrigerator again started to deposit water in the cabinet area, so we knew what the problem was and we tore the freezer area apart, as the service representative had done and removed all the ice that had once again accumulated in the freezer area. These refrigerators are supposed to be frost-free and this is getting to be quite a job, as in the last week, we also found water had accumulated in our basement refrigerator. Quite a large amount of water was in the cabinet as we do not get into this refrigerator daily. So once again, we had to put all the food in coolers and dismantle the freezer and had to use a hair dryer, due to the fact that the ice had become very thick around the tower and we could not remove the bottom pan until we melted it. This is getting very annoying and a lot of work having to remove all the food from the freezer and trying to keep it frozen, so it wont spoil. We have been very loyal customers of Sears. We have always had Sears washers and dryers, many tools have been purchased by my husband, lawn mowers, blowers, etc. Actually, I worked for Sears in the Credit Dept. Canton, OH after my graduation in 1948, until I was married in 1949. I was a very active shopper from the catalog, for our children, when I was working, made if very convenient to use. Just had to pick up the items at the catalog dept. I still buy many things of clothing for our grandchildren and great-grandchildren from Sears. We are so disappointed in these 2 refrigerators. I would like to know if you have any suggestions as to how the poor design of these refrigerators can be corrected so they do not freeze up. Thank you. I will be waiting to hear from CEO Lou DAmbrosio.

The value of my machines is worth a million bucks. My clothes are clean and smell good and I only have to fill and empty the machines. Nothing easier than that. Washer handles big loads with ease. Whites are whites and colored maintain their color. Both washer and dryer are reliable. Have used the dryer for years and its still going strong. But washer is new and Im planning to have it for years. They last forever. Always buy Kenmore.

It has been years since I had my Kenmore but I do recall it being a good and reliable brand. I trust this brand and would/will buy it again if and/or when I need to replace my washer and dryer.

We bought this washer in ginger color and it started to rust in the top around the soap dispenser. We contacted Sears and we were told that rusting was not covered in their warranty, and they wanted us to buy their additional warranty policy. The washer has continued to rust and it looks terrible. I believe that they didnt put a protective seal on the paint. The washer and dryer are in an inside laundry room.

The machines are very reliable and works well. We have had this model for a long time and we have had no problems with it. Everything has continued to work. Many clothes can fit into these machines, and all of the clothes get cleaned and stay nice. The machines are reliable and easy to use, and keep the high quality of the clothes intact. The washer and dryer both look sleek, modern, and dont take up too much room. They fit well in our basement, are quiet, and are reliable and useful. We got the washer and dryers for a great deal. For their price, they work unbelievably well and show very minimal signs of wear and tear, but the functionality of them are still perfect and great.

I have had this dryer for 8 years, we have moved it 3 times and only had a repairman out once and he replaced a belt and cleaned out the lint trap and showed us how to clean out around the vent and the vent hose. He said to take the back off of the dryer once every year or two and take a vacuum and suck out all of the back so it doesnt get clogged up again and overheat the dryer.

Love my washer and dryer. Works great for my husbands dirty work clothes and all my daughters clothes that she gets dirty. Also love the large load for blankets and towels have plenty of room.

Its a Kenmore elite - w/ small, short agitator in the bottom of the machine; top loader. Works well except for the fact that lint collects at the top of the machine where the tub meets a metal rim. Its as if there should be a filter bag at this point to catch the lint.

It works great. It cleans the clothes well, is big enough for a family and it is the only brand I would own. I have never had a problem with any of them I owned. I have had 6 washer and dryers over the years, bought brand new and they lasted over 10 years. They are very reliable. I would not own anything other than this brand. They are great looking. They are well put together, not too complicated to use. They come in many colors to suit your decor. They are easy to use. They are very cost effective, do not cost a lot like most washer and dryers. I feel they are the best for the price and quality. They last longer than the ones that cost a lot more.

Its performance is good. The clothes come out very clean, caring clothes and not damaged, blue jeans are kept in good condition. The colors are nitidos, small clothing is not damaged and sheets are washed well and removes lint. It is reliable in every aspect, because they always washing clothes fast and is very clean. Since the purchase has never been decomposed washer and nonecesita much detergent only as needed, also not clear accessories delicates. Has very good appearance. The buttons are ideal and placed in strategic locations. Its white color make it look elegant and distinguished, the inside is very delicate and beautiful too. I like the appearance of the washing machine for that reason the purchase. Has much value to me. Is a very good machine and its performance is very effective, whenever I need to wash my clothes is in very condition and operation.

Ive never had any problems with this dryer. It dries close the first time and thoroughly, it is the best dryer that I have ever owned. Its always been very reliable since day 1. It works as well now as it did when I first bought it. It is always running smoothly and topnotch. It is the perfect size for my laundry room. It is nice and sleek, I love the front loading door and the capacity is perfect. No other dyer would work or look as good. It was a little pricey but so worth the money that I paid for it. Its value is amazing and I would now pay double for this amazing dryer.

Does what it says it will do, gets the clothes clean and doesnt require special detergent. Did not need any repairs. Will take a large enough load to wash what I need it to wash. I have a family of 4 and typically do 3 loads of laundry a week. It will comfortably accommodate a full-size comforter. Classic styling in white. Washer and dryer match, but if I needed to replace one or the other, I wouldnt have to buy them both again. Easy to clean surfaces. Price paid for this washer and dryer is a fair price based on what it does and what I need it to do. You can buy more expensive models that have advanced features for more money. This one is pretty basic.