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Kenmore Refrigerator Troubleshooting
Kenmore Refrigerator Troubleshooting

Kenmore Refrigerator Troubleshooting

If you're looking for help fixing your Kenmore Refrigerator, look no further! Our comprehensive Kenmore Refrigerator Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.

Refrigerator or Freezer Not Cool Enough 
When the refrigerator and freezer are not cooling, first check if the machine is plugged in and powered on. Then, check the temperature controls to see if they are set properly. Next, verify the machine has not been set on demo mode, which stores use to keep the lights and display on without wasting electricity on cooling. To turn off demo mode, check the manual for your specific model. Also, ensure the device is not being used somewhere too warm as these refrigerators cannot work properly in temperatures above 110 degrees Fahrenheit. 
If these solutions don't work, consider whether the machine has had enough time to cool off. If the refrigerator was recently plugged in, if the doors were left open for an excessive period of time, if the temperature controls were recently changed, if the defrost cycle just ran or if a large quantity of food was recently added, the device might just need time to cool off again. It can take up to 24 hours for a refrigerator to cool completely from room temperature and up to half an hour to cool completely after a defrost cycle. 
When the refrigerator is warm and the freezer is cold, check that the vents running from the freezer to the refrigerator are not blocked. You may also want to check that the refrigerator is not too full as this blocks the air from circulating properly. 
If you find that none of these solutions correct your temperature problem, you may need to contact a professional as there may be an internal problem with the refrigerator. 

Moisture Inside or Under the Refrigerator 
A small amount of moisture is normal in a refrigerator. If your refrigerator, particularly the defrost drain pan, is excessively wet, it could be that the doors have been left open, that the room it has been stored in is too humid or that the defrost cycle recently completed. In these cases, wipe up the moisture with a towel and ensure the doors are fully closed. 
If the defrost pan overflows, possibly resulting in water collecting under the crisper drawer or under the exterior of the refrigerator, it could be blocked by debris or ice. If the drain looks frozen over, you can try to defrost the drain with a hair dryer or by pouring a small amount of warm water in it. If this does not solve the problem, the tube or defrost pan may need to be replaced by a professional. 
If the water is dripping from the back of the refrigerator or under the crisper drawer but the defrost drain pan is not blocked up, a leaking inlet valve or water system tubing could be the reason. These will also need to be replaced by a professional. 

Icemaker or Water Dispenser Problems 
If your icemaker is not producing enough ice, you could need more ice than your machine is able to produce, which is approximately 100 cubes in a day. Your freezer may also be too warm to produce ice properly, usually because the door has not been closed completely, the machine was only plugged in recently or the freezer temperature is set too low. Alternatively, the water hose may not be connected in the back properly, the hose may be kinked or you may not have enough water pressure in your home. To solve these problems, you can check the hose connection and ensure there are no kinks, but you may need to hire a plumber to increase your water pressure. 
On the other hand, if the machine is not making ice at all, it could be due to the reasons above or because the icemaker is not turned on, the ice-detecting sensor is obstructed or the icemaker shutoff arm is obstructed. If fixing these problems doesn't correct the issue, your icemaker could be broken and may require a professional repair. 
When the refrigerator is not dispensing any ice, it could be because the doors are not closed properly, the dispenser chute is blocked, the dispenser display panel is locked or because there is no ice in the machine. If none of these problems caused the issue, you may need a professional to come and repair the dispenser motor.



Related Error Code Pages:
Kenmore Refrigerator Error Codes, Kenmore Range Error Codes, Kenmore Washer Error Codes, Kenmore Dryer Error Codes, Kenmore Microwave Error Codes, Kenmore Dishwasher Error Codes, Kenmore Water Heater Error Codes, Kenmore Gas Grill Error Codes,

Related Troubleshooting Pages:
Kenmore Refrigerator Troubleshooting, Kenmore Range Troubleshooting, Kenmore Washer Troubleshooting, Kenmore Dryer Troubleshooting, Kenmore Microwave Troubleshooting, Kenmore Dishwasher Troubleshooting, Kenmore Water Heater Troubleshooting, Kenmore Gas Grill Troubleshooting,

Related Repair Pages:
Kenmore Refrigerator Repairs, Kenmore Range Repairs, Kenmore Washer Repairs, Kenmore Dryer Repairs, Kenmore Microwave Repairs, Kenmore Dishwasher Repairs, Kenmore Water Heater Repairs, Kenmore Gas Grill Repairs,

Related Parts Pages:
Kenmore Refrigerator Parts, Kenmore Range Parts, Kenmore Washer Parts, Kenmore Dryer Parts, Kenmore Microwave Parts, Kenmore Dishwasher Parts, Kenmore Water Heater Parts, Kenmore Gas Grill Parts,

Related Price Pages:
Kenmore Refrigerator Prices, Kenmore Range Prices, Kenmore Washer Prices, Kenmore Dryer Prices, Kenmore Microwave Prices, Kenmore Dishwasher Prices, Kenmore Water Heater Prices, Kenmore Gas Grill Prices,

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Kenmore Refrigerator Troubleshooting

Kenmore Refrigerator problems

Kenmore Refrigerator broken

Kenmore Refrigerator issue

Kenmore Refrigerator difficulty


Product Reviews:

Kenmore Refrigerator Bottom Freezer Model 795.72022.110. If you are asked t
Kenmore Refrigerator Bottom Freezer Model 795.72022.110. If you are asked the question how long you expect a refrigerator to last, it would certainly be more than 5 years - more than likely 10-15 years. I have a 4 year old Kenmore refrigerator with a bottom freezer and the technical sent by Sears is telling me that he could attempt a repair for $500 which may or may not work (he said he would not trust that it would repair the fridge). He basically said I need a new refrigerator. I paid over $1300 for this appliance and I certainly expect it to last more than 4 years. Of course I did not purchase the warranty because you expect appliances to last. The technician is offering us a $100 coupon - you know where he can put that! I will not buy another Kenmore appliance. You would think that someone at Sears would be reviewing these reviews and take some action to correct their customer dissatisfaction.
Published: June 16, 2016
Rita of Valders, WI
Source: consumeraffairs.com

Very happy of its design. It fit our kitchen space very well. The freezer w
Very happy of its design. It fit our kitchen space very well. The freezer was the winner. We used to store lots of food. It was problem free until we moved. We used it for 5 years. It fits your familys needs. I am very happy with the freezer space and the door space. Holds lots of bottles which is easily accessible. Lovely. Stylish, fits my kitchen deco very well. Since we have all appliances in black and silver it fit in very well. It was not reachable for my hopping toddler, which made things hassle free. We bought it for around 1200 dollars and do not regret it. We got a good resale price when we moved since it was in good condition. Its a bit pricey but completely worth it. I would recommend it over other brands any day.
Published: July 22, 2016
S. of Magnolia, DE
Source: consumeraffairs.com

The Kenmore refrigerator is very elegant. Its size has attracted a lot of a
The Kenmore refrigerator is very elegant. Its size has attracted a lot of attention. On the outside, it looks very small. However, its design is expandable for more products inside. Also, the price for the refrigerator is very convincing and performance is the best. When it comes to energy consumption, it does not consume much and is put into suspension mode when everything is refrigerated. It is perfect to buy it.
Published: March 29, 2017
Carl of New York, NY
Source: consumeraffairs.com

Ive owned this refrigerator for 10 years and its always performed perfectly
Ive owned this refrigerator for 10 years and its always performed perfectly. The food stays fresh without getting dried out and its easy to clean. All the food I need for a family of 4 fits easily and I especially like how I can put a gallon of milk on the door. Sometimes I wish for a bigger freezer, but my kitchen would not accommodate it. Its a pretty standard-looking refrigerator and would not stand out in a crowd. But it matches the look of my kitchen and I am more interested in how it works than how it looks. This refrigerator was one of the least expensive we found while we were shopping but its a great performer. It had the extras we wanted without all of the bells and whistles and was a great price.
Published: February 25, 2016
Sara of Zion, IL
Source: consumeraffairs.com

Keeps everything fresh and tasty and very reliable to my family and has nev
Keeps everything fresh and tasty and very reliable to my family and has never let me down at all and will buy another one in the future and very excited to get one that is updated and happy to use. Im very satisfied with the fridge altogether. Very much Kenmore has met my expectations and more.
Published: February 20, 2018
Edward of Naples, FL
Source: consumeraffairs.com

Complete junk make by LG. The icemaker in my 2 year old refrigerator stoppe
Complete junk make by LG. The icemaker in my 2 year old refrigerator stopped working. SEARS repair, who I have never seen being able to repair anything, says the wire is broken between the motherboard and the ice maker and it is un-repairable. This refrigerator replaced another 2 year old LG, very similar to it, whose ice maker broke, then the freezer wouldnt freeze, and SEARS couldnt fix it. Since I had a service contract. They gave me money to replace it. The sears salesman claimed I just had a lemon and the Kenmore would be much better. WRONG! Now I am stuck with a piece of junk. DO NOT BUY FROM SEARS, DO NOT BUY LG REFRIGERATORS.
Published: December 17, 2019
Rick of Columbus, NJ
Source: consumeraffairs.com

We had another problem back in November of 2012 with this Kenmore Elite and
We had another problem back in November of 2012 with this Kenmore Elite and since they did not have the part needed for this repair the refrigerator was replaced with a new one by Sears at no charge. We were given an amount equal to the purchase price of the 2003 model to buy any refrigerator at Sears. Due to a sale on Black Friday we were able to get a very nice replacement at no additional cost. The Service Smart Protection Agreement we purchased helped to make this possible. Needless to say, we are very pleased with Sears and their protection plans.
Published: January 1, 1970
Ruben of Madison, MS
Source: consumeraffairs.com

Kenmore Elite Bottom Freezer Refrigerator: Three years ago we moved to Key
Kenmore Elite Bottom Freezer Refrigerator: Three years ago we moved to Key West, refurbished our home and purchased a complete line of Kenmore appliances from the local store. Two days ago we awoke to a large puddle of water on the kitchen floor. Upon further examination, we discovered that our freezer portion of our refrigerator stopped working and that all of our food had thawed. We immediately called the repair # listed on the back of our Sears/Kenmore instruction manual. After an hour and a half run around between departments, we were cut off. We then called back, explained what had just happened and were told someone would call us back within 24-48 hours to set up a repair. When they returned the call the rude CSR told us that they have no one in our area to work on our refrigerator and that there was nothing they could do for us. In other words, the 3 year old $2700 refrigerator was junk. From what I have read online this refrigerator has a known history of this type of problem. I can not believe what I thought was a reputable company can sell a product, offer a warranty and then completely wash their hands off it when there is a problem. We will never again buy anything from Sears and I hope everyone else learns from our hard lesson.
Published: August 24, 2017
Jody of Key West, FL
Source: consumeraffairs.com

Plenty of space for most families. It has very spacious shelving and the la
Plenty of space for most families. It has very spacious shelving and the layout of all the shelves and their adjustability is really nice. The freezer freezes fast and is plenty spacious with it being a top and bottom unit. Id say its one of the better fridges. It is smaller than a side by side which is always nice and the room that it has inside is incredible. Id definitely recommend this fridge to a friend. This fridge is all sleek and nice. Its looks are like a ordinary top and bottom fridge but its not and thats a huge difference between now days and 2-5 years ago. Its value is decent base on my family and what we can get inside of the freezer and fridge part itself. Its nice and quiet and has a decent energy efficiency rating.
Published: November 6, 2016
Corey of Ellsworth, ME
Source: consumeraffairs.com

I have had my fridge for 6 months so far and I am very satisfied. It does e
I have had my fridge for 6 months so far and I am very satisfied. It does everything I expect and more. Good job Kenmore. You are awesome. My fridge is two sided. Has 2 compartment drawers and is very roomy. Im able to put all my leftovers and everything in there. My fridge is very pretty. All black – my favorite color for the kitchen. Ice machine makes either crushed or cubed ice. Lights up at night. Very recommended. Nice and very quiet. Always does everything I ask. I love my fridge. Im glad I spent my money on it. Thank you Kenmore.
Published: March 23, 2016
Nikki of Gilmer, TX
Source: consumeraffairs.com

Kenmore is a familiar brand and I knew the quality. I bought a refrigerator
Kenmore is a familiar brand and I knew the quality. I bought a refrigerator at sale price and it served us well. I like its durability, the layout of the bins and the French door style. Its quiet and spacious. And it fits well in kitchen and fit my taste at the time of purchase, though trends have changed. Complements the other appliances. However, I would like it if it was easier to pull out to clean back and an easier to clean grille. It would also be nice if it came in colors like the Whirlpool copper - the Sunset bronze.
Published: February 27, 2018
Melissa of Waynesville, NC
Source: consumeraffairs.com

The performance is amazing. It does and has everything you would want and n
The performance is amazing. It does and has everything you would want and need from a refrigerator. The size is perfect. It had storage for everything you could possibly need. It has all kinds of compartments and different areas of storage. The appearance is great. You look at refrigerators and usually see the same style. This one is unique and innovative. It has all the looks and style you could ever want in a refrigerator. The value is perfect. Nowadays you would think a refrigerator like this would cost over a thousand dollars, but it doesnt. The value is 100% great and I would recommend.
Published: July 18, 2016
Hector of Pinellas Park, FL
Source: consumeraffairs.com

The Kenmore refrigerator was here when I moved and it works ok and keeps th
The Kenmore refrigerator was here when I moved and it works ok and keeps things cold and frozen. Also, it has ice maker but I dont use it because I do not use tap water.
Published: November 28, 2017
Elaine of Joplin, MO
Source: consumeraffairs.com

Its a simple yet effective fridge. I use it in my basement as a second frid
Its a simple yet effective fridge. I use it in my basement as a second fridge when my main one is full and need extra room. This is a big life saver for me. For the basement, its the right size. It can also be used in a small apartment, small business kitchen, garage or whenever you need a fridge and space is limited. Its a simple appearance. Its not ugly but its nothing special, either. If I ever feel creative, I would get magnets for it to spice it up a bit and have fun. It fits into my budget really well since I was only going to put it in the basement as a second fridge and wasnt looking for anything fancy, just a good working fridge.
Published: November 24, 2016
Nya of Omaha, NE
Source: consumeraffairs.com

I got the black model, and I love it - very shiny - only downside is that i
I got the black model, and I love it - very shiny - only downside is that it does show spills and splashes a lot. Inside, it is very bright and clean looking. Overall, very slick! I have no complaints about the size, has more than ample space for a 3-4 person family - the freezer is more than adequate for two weeks of frozen goods - and while my fridge is usually very stocked, I dont run out of room! Fridge works fantastically - I set everything around the middle setting and havent had to adjust it too much. It stays cold and frozen - cleans easily - and hasnt broken down yet! Also, not overpriced and you get your moneys worth with this model!
Published: March 20, 2017
Jennifer of Mocksville, NC
Source: consumeraffairs.com

It does what its supposed to and has been working for many years. I have ha
It does what its supposed to and has been working for many years. I have had few difficulties to it other than the fact the inside trays have broken however, it is still usable. The fridge has plenty enough room for our needs. Rarely do we run out of room in the fridge. The freezer however is not big enough for the food that we store. Its nothing special, just a white fridge that is useful. Nothing more, nothing less of its intended use. I guess it is a nice size but other than that its just a fridge. The value of the fridge is great because we have had it for years now and there hasnt been a major technical problem other than the interior is breaking.
Published: June 9, 2016
Lila of Edwardsburg, MI
Source: consumeraffairs.com

Kept everything fresh. No problems with leaking or breaking. Lots of room i
Kept everything fresh. No problems with leaking or breaking. Lots of room in freezer! Convenient size and held up to weather conditions in a garage. Perfect size to fit lots of stuff without being bulky. Top freezer gives a lot of freezer space. Much more than a pullout drawer freezer. Clean-looking outside. Neutral white color, clean-looking glass and drawers inside fridge. Sleek-looking. No complaints! Great fridge for reasonable cost. Not much change in electric bill adding this as a secondary garage fridge. I got it with a coupon too so it was a great value.
Published: June 4, 2016
Amanda of Lancaster, PA
Source: consumeraffairs.com

The fridge was powerful and long lasting. It lasted many years with little
The fridge was powerful and long lasting. It lasted many years with little maintenance. Perhaps because it was an inlet model, it wasnt as energy efficient, but that would be my only criticism.
Published: December 19, 2015
Brad of Chicago, IL
Source: consumeraffairs.com

I would advise anyone shopping for a new refrigerator to steer clear of Ken
I would advise anyone shopping for a new refrigerator to steer clear of Kenmore elite refrigerators. $2200. On sale less than 3 yrs ago. Plus additional $800 for master warranty. Ice maker stopped working and temperature in refrigerator in the high 60s. Problems started mid June. It is now July 24th. 3 visits from repair tech still not working. Another 17 day lead time for another appt. You have to send blanket emails, make countless calls to get anywhere. If you were counting on LEGENDARY Sears customer satisfaction motto forget it. Research online and you can read for yourself the multiple posting of customers having serious issues with this fridge. I regret not researching my choice better. BUYER BEWARE!
Published: July 24, 2017
Margarita of Philadelphia, PA
Source: consumeraffairs.com

Kenmore products last a long time. It is still working after nearly 20 year
Kenmore products last a long time. It is still working after nearly 20 years. I have since moved the refrigerator to the garage since I purchased a new one when I renovated the kitchen and appliances. This refrigerator is still working in the garage as a beer fridge and is still going strong. This is a smaller refrigerator which is good for a couple. It does not hold a large amount for a large family, but it has been reliable. The refrigerator is a cream color and it once matched all the appliances in my kitchen when we first purchased the house. I have had to replace all the appliances except the refrigerator. The refrigerator is still working strong and is very valuable in the garage (man cave). I do not know if there is truly any monetary value, but it is still valuable to me.
Published: August 5, 2016
Deb of Fishers, IN
Source: consumeraffairs.com

So the Kenmore Elite refrigerator that we purchased not so long ago is now
So the Kenmore Elite refrigerator that we purchased not so long ago is now breaking down. By breaking down I mean the ice machine part is physically breaking apart. I just found a huge piece of plastic in my glass. Please be aware if you own one!! Just imagine if the plastic was smaller...
Published: May 24, 2017
Jamieson of Cheyenne, WY
Source: consumeraffairs.com

Found refrigerator in store. Was delivered promptly and installed without i
Found refrigerator in store. Was delivered promptly and installed without issue. Great refrigerator. Had it for over 10 years before it had to be replaced. When I needed a new refrigerator I wanted another Kenmore but I had to have it immediately. Sears did not have any available in the finish and style I needed. As a result I had to purchase another brand.
Published: October 27, 2015
R W of Valdosta, GA
Source: consumeraffairs.com

Last summer my electric company was promoting upgrading older but running r
Last summer my electric company was promoting upgrading older but running refrigerator with a new energy-efficient and paid $50 to customers who did so. My old refrigerator was already 20 year old but working just fine. I used the false logic that at 20 years old it makes sense to upgrade before old-dependable wore out. (Never needed service in 20 yrs!) Bought a new Kenmore 18 cu ft model from my local Sears store Aug 2016. Six months later it stops working. I find all the food inside is warm and frozen foods completely thawed. Sears repairman came out and quickly diagnosed the problem, states it is common for these units to leak out all the refrigerant. Asks if it is under 30 days old because Sears will just give me a new one but if over 30 days I must let them repair it. Compressor burnt out in less than 1 yr! I should have never gotten rid of my old refrigerator. Sears just lost another loyal customer; all of our appliance purchases has always been Kenmore.
Published: February 18, 2017
bob of Fraser, MI
Source: consumeraffairs.com

Im satisfied with my refrigerator. It stores a lot and is easy to clean and
Im satisfied with my refrigerator. It stores a lot and is easy to clean and move shelves around. I havent had any problems with it yet. The filter was tricky for me to change because its all the way in the back so it was hard for me to access.
Published: October 11, 2015
Brandi of State College, PA
Source: consumeraffairs.com

I purchased a bottom-freezer Kenmore refrig. in April 2013 that has needed
I purchased a bottom-freezer Kenmore refrig. in April 2013 that has needed 7 service calls. The doors didnt close right, there was frost in the freezer (3 different times), the light switch was broken, etc. We now have frost again and need a new gasket. The latest appointment was scheduled contingent on receiving the new gasket. 10 days after I reported frost in the freezer for a second time. The technician claimed to have aligned the doors, but I can open the top door with one finger, and the freezer door isnt aligned with the top. Everything in the freezer is covered in a thick layer of frost. After confirming the latest appointment, it was cancelled and re-scheduled unexpectedly. Ive never heard of a 2 year old refrigerator needing 7 service calls. These repairs point out the cheap, shoddy construction of this Kenmore appliance. If it wasnt so expensive, Id throw it out and buy from another company. I always thought Kenmore had a good reputation, but I was mistaken.
Published: March 22, 2014
Perelle of Port Jefferson Station, NY
Source: consumeraffairs.com

Its a really great fridge. It works well and is easy to wipe down when it g
Its a really great fridge. It works well and is easy to wipe down when it gets messy. Its the best fridge Ive owned so far. I would definitely recommend it for anyone looking for a good reliable fridge. It has a sleek look and is also easy to wipe now and the ice machine works great. The size of the fridge is great. Theres lot of room to put everything with space left over and lots of little spots for things like cheese and sauces. The fridge is very very nice on the outside. It looks modern. I love the stainless steel look. Its very classic and nice. Great for any kitchen. The value of the fridge is great. It has a good look so what else are you looking for. Its built very well. I like it very much so its worth the price I think.
Published: March 6, 2016
Lexie of Saint Petersburg, FL
Source: consumeraffairs.com

I bought a Kenmore apartment size chest freezer in 7/2011 from Kmart. Its O
I bought a Kenmore apartment size chest freezer in 7/2011 from Kmart. Its October 2012 and this past weekend, it stopped working. I had service come out and was told the compressor needed to be replaced which would cost between $400.00 to $500.00. I paid $202.00 after tax. It only had a 1 year warranty. Shouldnt a freezer last more than a year? I ended up having to buy a new freezer, but not a Kenmore. Im wondering if this was refurbished.
Published: October 23, 2012
Linda of St. Paul, MN
Source: consumeraffairs.com

We bought a Kenmore refrigerator just over one year ago, and now it wont st
We bought a Kenmore refrigerator just over one year ago, and now it wont stay cold (this was our 3rd fridge because the first two broke down leaking within the first couple weeks. They were under warranty so they were replaced). Anyhow, this third fridge lasted a whole year.... ridiculous. We spent $1,000 on the appliance. Average lifespan of a fridge is about 7 years. Our warranty was one year, therefore we had no warranty left. When trying to call to talk to someone I could never get through EVER. I tried several times. I then tried the chat service. I made an appt (only time available was a month out). I tried several times through the chat service to complain about the fact that we have only had it a little over one year. No one could help me, they would just say sorry, for the inconvenience. I continued to get the runaround. They would just send me to all different departments via the chat service.I also tried four different phone numbers (that were either given to me on their online chat service or phone numbers I saw on online) however, ALL the different phone numbers linked me back to the same automated service. I was on hold for over one hour and hung up because no one answered. NO ONE helped me. I am shocked. Since we have only had the fridge for a little over a year, I felt that it would be nice to talk to someone about this and hope to get some sort of discount. Never will I ever purchase a Kenmore appliance again. Awful support and customer service. I have never written a negative review before so please take this in consideration. I would hate for anyone to waste as much time as I did.
Published: July 3, 2019
Sarah of Portland, OR
Source: consumeraffairs.com

I purchased a Kenmore refrigerator, based on my past Kenmore purchases. Not
I purchased a Kenmore refrigerator, based on my past Kenmore purchases. Not only have the products deteriorated but I have not experienced such poor customer service, ever. At 9 months my refrigerator stopped working. I first emailed customer service with no response. I then called customer service and after I was basically told by the person that answered the phone, that it was my fault (6 different ways) that my refrigerator stopped working (which was after I was told that I shouldn’t email but only call customer service-complete opposition to the website and to a card left by a service tech). One of the things I was told was that I should only be using 60%-80% of the freezer space. I asked her to tell me where that was written in the owner’s manual. She stuttered and stammered and then said (after telling me how she knew all these issues because she had worked there 11 years, and this was most likely my fault) that she got confused as to what service told her and what was in the manual. It would be false advertising to sell a 26.1 cu. ft. fridge but only be allowed to use 60%-80% of that space or it stops working, when a person actually uses the space that was purchased. After so much time on the phone, I got put on the emergency schedule, which was 5 days out. After service checked it out, I was told a part had to be ordered and it would take 6 days. 18 days later, I called back (no one called or notified me), to be told the part was on back order until March. I asked what they were going to do until then, I got transferred two different times after the first person couldnt help. I was told that after 30 days that they would schedule a replacement. I asked that they send me documentation for that and I was put on hold (after a loud sigh and a very huffy “I will check to see if that information can be texted or faxed” after I had been told it couldn’t be emailed) and at an hour of being on-hold I hung up.I had asked to schedule the replacement appointment since I had been told already that the part wasnt coming until March, almost another 2 months. The customer service person (supposed customer service person) got very short and said they couldn’t do that until 30 days had past. This was after I asked her to confirm that I had to wait even more days because the order for the replacement part was made 5 days after the service personnel were out (12/17/19). They stated they ordered the part at that time, but in fact did not order the part until 5 days later - per the personnel that answered the phone on 1/4/2020. I sent the original email on the 13th of Dec. which was a day after my refrigerator went out. It is now the 5th of January 2020. So that all my food did not spoil I purchased an ice chest and after days of going back and forth to a station for ice I purchased a small refrigerator. In another week it will have been a month without the refrigerator. After spending about $2000 for a product that now doesn’t work and substitutions, so I don’t lose more, I am the one made to suffer even more and made to wait. This is in addition to receiving the worst customer service I have ever received. (I have spent time on the phone with Microsoft and Apple and in comparison, they were jewels.)
Published: January 7, 2020
Linda of Dallas, TX
Source: consumeraffairs.com

Overall this has been a good refrigerator. The ice maker works fast althoug
Overall this has been a good refrigerator. The ice maker works fast although the in door dispenser no longer works. The freezer could be bigger. Although this refrigerator is roomy, its hard to configure the shelving to hold tall items. Drawers have plenty of room for fruits and veggies. The freezer side has more than enough storage. Its sleek stainless steel. I am replacing my other appliances to match. Really good looking for an appliance. I would recommend this to anyone wanting to modernize their kitchen. This refrigerator came with our house but has been very reliable so no money has been spent on repairs. Its energy efficient and runs well. Im sure if I had to replace it that I would find one for a good price.
Published: June 16, 2016
Anja of Saint Landry, LA
Source: consumeraffairs.com

Im very happy with the Kenmore refrigerator. I have owned it for many years
Im very happy with the Kenmore refrigerator. I have owned it for many years and its great on performance, its energy efficient, and it keeps food very fresh and cold. It is standard size and quite roomy on the inside, but if you are like me, you always need that extra bit of space and I wish it was just a tad larger, so I will step up next time. Its quite nice-looking for an average refrigerator, but does not have all the bells and whistles of newer, fancier models, like the chrome finish and water attachment in front. Its a very good value and as good in comparison to newer, more stylish models.
Published: March 23, 2017
Ilene of Jacksonville, FL
Source: consumeraffairs.com

I had this unit before having children, so I had to upgrade. The fridge ser
I had this unit before having children, so I had to upgrade. The fridge served us well up to that point... Never an ounce of problems with it. I just needed double doors and more space so I bought a new one. Got a great deal on this refrigerator! It was quite inexpensive but it served all our purposes. It was bright white and easy to keep clean. I loved the color cause it matched our other appliances. The unit provided my husband & I with plenty of space... Veggies & fruits in drawers and room for big watermelons on shelf. Kenmore is a great brand & our second refrigerator is also a Kenmore... Were very happy with it, too.
Published: April 12, 2017
Sarita of Spring, TX
Source: consumeraffairs.com

We bought a Kenmore freezer 2 years ago in June. We saw a leak underneath r
We bought a Kenmore freezer 2 years ago in June. We saw a leak underneath recently and found they had applied aluminum foil to the connections. This was not something a long-time, multiple-Kenmore-purchasing customer would have noticed within their 1-year warranty. The compressor is also REALLY hot, as is the heat exchanger. Sears made us pay $99 to have their repair guy out, who glued more insulation to the line, told us the compressor temperature and the aluminum foil was acceptable, did not give me a receipt and left. The freezer is leaking today (one day later) and his insulation fell off. Sears (in the Philippines call center) wont stand behind the defect or the repair (to send another tech is another $99). We wont be buying ANYTHING from Kenmore or Frigidaire (the manufacturer) ever again.
Published: August 31, 2017
Bruce of Cromberg, CA
Source: consumeraffairs.com

I love my Kenmore refrigerator. It is over 10 years old and still working l
I love my Kenmore refrigerator. It is over 10 years old and still working like brand new. My frozen stuff stays at the perfect temperature and I do not have to defrost it which is an added bonus. And my ice machine works great because we go through a lot of ice here in Texas. The refrigerator works great too. The vegetable drawer keeps all my vegetable really crisp for a lot longer than the GE refrigerator I had previously. It was also a good value and I do not see having to purchase a new refrigerator in the near future. Also I still have not needed to have it serviced but I know if I do that the customer and repair would be as good as the refrigerator.
Published: October 18, 2015
Marcie of Haltom City, TX
Source: consumeraffairs.com

Its amazing. Easy to use and affordable. I recommend this refrigerator to e
Its amazing. Easy to use and affordable. I recommend this refrigerator to everyone. I am very happy with it. It works fine. Not a single problem with it. Its easy to place open the fridge. Size not big and not small. Perfect for a couple and a family. 1 words for it - amazing. Appearance is great. My mom and dad and soon to be wife loves the look. My family has one and will always have this fridge. I love the color. Its price for the performance is just great and good on a budget. Its price beats whirlpool.
Published: August 8, 2016
Jack of Spring Hill, TN
Source: consumeraffairs.com

The refrigerator is big enough to store and freeze lots of food and makes i
The refrigerator is big enough to store and freeze lots of food and makes ice also. I can find what I am looking for with ease. The drawers hold a good amount of food that stays fresh for a very long time. I freeze a lot of food that’s fresh for the winter months and I can find what I need, when I need it. We usually have a good bit of leftovers and I am confident that they stay fresh for at least a couple of weeks. I would highly recommend a Kenmore due to the ease and reliability of the refrigerator. The ice maker is fabulous because my family loves ice with most of the beverages they consume.
Published: December 5, 2015
Paula of Asheville, NC
Source: consumeraffairs.com

Good performing refrigerator. Very happy with it. Good ice maker as well. F
Good performing refrigerator. Very happy with it. Good ice maker as well. Fits needs very well, good capacity. All items have their own space. Dont have to stack items on top of each other. I have the black version. Highly recommended value-wise. Wont break the bank but not el cheap either. Hold all my foods nicely so overall a great deal.
Published: June 9, 2016
Stephen of Ga, Atlanta
Source: consumeraffairs.com

It was dependable and last for years. It was a steel refrigerator, with a g
It was dependable and last for years. It was a steel refrigerator, with a great amount of space in it. I never had any problems with my food being kept cold. It also never broke down. It was my first major appliance that my husband and I brought together. I would recommend the Kenmore products to anyone.
Published: November 12, 2015
Michelle of Indian Trail, NC
Source: consumeraffairs.com

Kenmore in my opinion is one of the best brands available. The first kenmor
Kenmore in my opinion is one of the best brands available. The first kenmore I purchased was a rather older used one but it still worked great. When it was upgrade time I decided to get a brand new kenmore and it is well worth the money. The temperature control is easy to adjust, the shelves offer enough space for my needs, and best of all with a toddler its easy to clean.
Published: November 25, 2015
Lisa of Scottsboro, AL
Source: consumeraffairs.com

These refrigerators use LG components which fail in their first 3-4 years i
These refrigerators use LG components which fail in their first 3-4 years if youre lucky. They will fail again several months or a couple years after. You will be up to your ears in repair bills and have to transfer spoiled food to a reliable old refrigerator.
Published: April 21, 2021
B. F. of Gilbert, AZ
Source: consumeraffairs.com

I love the volume, size, style and everything about the refrigerator. My mo
I love the volume, size, style and everything about the refrigerator. My mother has one too. With everything inside I love it. It has perfect size. I could move it around. I love it if its gray in my kitchen but it fit everything in there pretty. Its pretty cool appliance. It does the water, does good ice. Has a lot of space inside of the fridge and freezer, out of the freezer. I got it cheap too. Its pretty good deal and value. I would recommend this to everybody. You’ll love it.
Published: March 21, 2017
Rocio of Louisville, CO
Source: consumeraffairs.com

I purchased a small Kenmore chest freezer. After about a year, I received a
I purchased a small Kenmore chest freezer. After about a year, I received a notice that the freezer used more electricity than advertised, so a rebate was available. Just yesterday I discovered that, though the green power light was on, the freezer had stopped working and the contents were a fetid mess. I lost hundreds of $$$ in meat, primarily, and lost hours of time cleaning up the mess and determining how to dispose of the contents of the freezer and the freezer itself. Just a total rip-off. Dont waste your money and time.
Published: July 14, 2013
D of Seattle, WA
Source: consumeraffairs.com

Only had a problem with the Ice Maker once. Great Refrigerator/Freezer. It
Only had a problem with the Ice Maker once. Great Refrigerator/Freezer. It maintains constant temperature and the number of storage drawers make it a wonderful Refrigerator. The freezer has three drawers. One large with two different compartments and two smaller in depth. Certainly a very useful combination in both the Refrigerator and also the Freezer.
Published: August 30, 2019
Richard of Ozark, Missouri
Source: consumeraffairs.com

I think Kenmore refrigerators are a very good product. Very reliable works
I think Kenmore refrigerators are a very good product. Very reliable works very well. Never had a problem with the product. I think my whole family has had Kenmore products and they have never had any problems with them either.
Published: December 25, 2015
John of Girard, OH
Source: consumeraffairs.com

Kept produce cold, freezer had constant temperature, good air circulation w
Kept produce cold, freezer had constant temperature, good air circulation with very little frost. Both freezer and fridge are easy to clean and have good insulation. A bit larger than what Im used to but it can fit anything you need. I never ran out of space and it kept everything a constant temperature whether it was empty or full. Surfaces are easy to clean, handles are comfortable to use. Typical pricing when compared to other fridges, slightly more expensive but it is also a well known brand so I can deal with that. Good warranty available.
Published: July 26, 2016
Marvin of Brooklyn, NY
Source: consumeraffairs.com

When we were shopping, we were on a budget and wanted to get the best we co
When we were shopping, we were on a budget and wanted to get the best we could for the money that we had and at that time purchasing a Kenmore seemed like the best choice we could make. Our refrigerator lasted a long time without any problems. Also, it had plenty of space and everything fit nicely. If I had a larger family I may have liked a larger size if one was available but at the time I liked it just the way that it was.
Published: March 4, 2018
Jeffery of Zion, IL
Source: consumeraffairs.com

Refrigerator is white and very durable. Inside has the room to hold all the
Refrigerator is white and very durable. Inside has the room to hold all the things we buy. Storage and freezer are the right size and has plenty of room. We buy according to the size and it works out well. For the place it was setting it was the right size and freezer and refrigerator worked very well without any problems. The value of the refrigerator was very reasonable and over time the value was very stable and is worth what we paid for. Refrigerator for how old it was very good and worked and done what it needed to do with no problems. Had it for couple years and nothing had to be done to it. I believe this model is a very good price and worth the money paid.
Published: March 23, 2017
Rex of Fayetteville, NC
Source: consumeraffairs.com

The Kenmore refrigerator was a name brand and on sale plus it came with a n
The Kenmore refrigerator was a name brand and on sale plus it came with a nice warranty and the store had it in stock so I was able to have it delivered the very next day. However, the delivery person was not here during the window they advised. Although I like the color of the fridge, it would be nice in some nonstandard colors. Also, the white color is easily damaged by magnets which everyone uses. Nevertheless, the Kenmore Refrigerator is sturdy, reliable, nice looking and easy to clean. It fits nice into a precut out spot for my refrigerator.
Published: February 21, 2018
Stacy of Royal Oak, MI
Source: consumeraffairs.com

Kenmore has below average craftsmanship. I wanted a refrigerator that had t
Kenmore has below average craftsmanship. I wanted a refrigerator that had the freezer on top and fit into my space. I did not want an ice maker as I live in a 4th floor condo and did not want to worry about leakage to the apartment below. The door handle broke off after 1-3 months of use. I received about 6 handles from Sears while it was under the one year warranty but when the year was up Sears only option was to buy the extended warranty. The refrigerator has worked well but design flaw of the handle was very disappointing.
Published: March 6, 2018
Elizabeth of Hoffman Estates, IL
Source: consumeraffairs.com

Works very well also very spacious. Have had for over a decade with no issu
Works very well also very spacious. Have had for over a decade with no issues. Runs extra super quiet and keeps food very cold. It is very spacious and roomy. The freezer has enough room to take advantage of any sale you come across. The frigerated part has enough room to do the same. Coming in either black or white it goes with any decor that you may have. It as well has a number of shelves inside. It as well has a couple crispers. I find good value in the fact that I have had it a number of years problem free. I as well find extreme value in the fact it does have enough room to allow me to take advantage of a good sale.
Published: August 1, 2016
September of Atlanta, GA
Source: consumeraffairs.com

This is a very dependable refrigerator with reasonable rate. Runs very effi
This is a very dependable refrigerator with reasonable rate. Runs very efficient and is simple and very reasonable to use. Very useful, very styled for convenience and fits in very obligingly with other appliances.
Published: March 29, 2017
Jean of Greensboro, NC
Source: consumeraffairs.com

We havent had any problems. Everything is in working order. Cools and freez
We havent had any problems. Everything is in working order. Cools and freezes fine. Works well, and we really love the ice maker and water dispenser. It is large enough to hold everything we need. 2 liters, gallons of milk, and twelve packs fit just fine in the fridge side. It is usually never even full... even the freezer. It looks fine. Just a regular refrigerator. It blends in well with our other appliances. It is white, so it has to be wiped down regularly to get rid of handprints and such. It does what we need it to for the price we paid. We are happy with the value.
Published: March 23, 2016
Erin of Valley, AL
Source: consumeraffairs.com

We purchased Kenmore Elite refrigerator on September 5, 2012, thinking it w
We purchased Kenmore Elite refrigerator on September 5, 2012, thinking it was an Elite brand. It worked fine until 2 days ago October 25, 2017, 7 years later. We came home and found the freezer food are thawed, soggy, the refrigerator inside was warm and food were starting to smell. It seems to be the same problem most owners have, I realized, after reading all the complaints about this Kenmore Elite refrigerator. The electronics on the door lights up and there is still the same noise the refrigerator makes, as if it is still working, but, inside it is warm and food are spoiled. I called the number that is posted inside the door that is posted: Sears repair 1-800-367-6010. I was told because I did not buy a warranty that he will transfer me to the sales department.The sales person was able to give me the details as far as when I purchased the refrigerator, however, the warranty is good only for 1 year but the parts are good up to ten years. For $139 she can send someone to my house to check but it will be on November 5, which is 10 days later. I found there was a recall on LG and Kenmore Elite in 2004 for the same problems. Obviously the problem has not been fixed and Kenmore Elite models all should be recalled again.
Published: October 27, 2019
Rufina of South San Francisco, CA
Source: consumeraffairs.com

For the first few years, the refrigerator worked really well. However, for
For the first few years, the refrigerator worked really well. However, for a few months the refrigerator would get very cold. Once the part was replaced, it worked great again. The refrigerator has a lot of room and accommodates all of the food we can fit into it. However, the freezer is pretty small; therefore, we struggle to fit all of our frozen foods into the freezer. The fridge is very sleek and looks great in our kitchen. It is not overly shiny (which is good because it is a white fridge) and blends well with our white kitchen. I would buy this brand again! We have gotten a lot of life out of our fridge. Therefore, the price we paid was well worth the investment because it has required minimal repairs over the years.
Published: June 8, 2016
Paul of East Lansing, MI
Source: consumeraffairs.com

I enjoy our Kenmore fridge. It has plenty of space for a lot of groceries.
I enjoy our Kenmore fridge. It has plenty of space for a lot of groceries. If I had to say on anything negative it would be how hard it is to clean out ice drawer. It has made the ice have a funny taste and theres even been debris - maybe rust.
Published: November 25, 2015
Lindsey of Chillicothe, OH
Source: consumeraffairs.com

Im seeing resolution in progress but no resolutions. This doesnt make me ho
Im seeing resolution in progress but no resolutions. This doesnt make me hopeful. Im having the same issue as everyone else. 3 yrs old $3000 fridge, compressor bad, and they want me to pay technician to repair it. I just cant wrap my head around it. It infuriates me, and when I call theres a communication gap and they get aggravated with me because I ask them to please repeat theirselves. Imagine that, I was born and raised here and speak fluent English..Im in a bind and they kinda got you cuz you gotta have a fridge these days and its not a cheap service call. Hopefully they take a credit card, then Im paying interest.Just infuriated that this is a known problem and they could care less and we have to spend countless hours of our time on a suppose to be top of the line appliance. I can say Im no longer a loyal Kenmore customer after this. I wont even mention how many service calls Ive had on my $1100 washer in the last three years..I shouldnt have to keep emailing. They know this is an ongoing problem so when I called to get info it should of been taken care of. The representative had no solution except pay a tech to come out.
Published: October 27, 2019
Denise of Belleville, MI
Source: consumeraffairs.com

Its been more than 10 years since weve had a Kenmore refrigerator. It was n
Its been more than 10 years since weve had a Kenmore refrigerator. It was not energy smart, but otherwise worked fine for our family. We had trouble with Sears in the delivery, however, which was quite unsatisfactory. So the next time we needed a refrigerator we did not go to Sears and instead got a Whirlpool which was the same model as a Kenmore.
Published: November 9, 2015
Barbara of Cupertino, CA
Source: consumeraffairs.com

I purchased this refrigerator (Kenmore Elite French Bottom Refrigerator) in
I purchased this refrigerator (Kenmore Elite French Bottom Refrigerator) in November 2014 at Sears. I also bought a three-year warranty since it was an expensive item. After about six months the refrigerator stopped working and I called for service. It took almost 2 months to get it replaced after many phone calls and aggravation. Now in 2018, the refrigerator and freezer is warm. I called for service and I have an appointment for two weeks from today. This is crazy. After many attempts to contact corporate I got nowhere. I called a local appliance store who handles Kenmore which is an LG refrigerator and he told me that the compressor is gone or you have a Freon leak of which both are expensive to repair and not worth the money. It is very labor intense due to the design. They said they see this all the time with this model. I expected to get more than four years from an expensive appliance. The tech told me that they are made very cheap (South Korea) and parts go very easily. My opinion is this is consumer fraud. You cant expect us to buy a new refrigerator every four years. I know things go wrong but this is a manufacture defect in the design of this refrigerator and the consumer shouldnt have to pay for it. I believe LG will replace the compressor but the labor is at least $1000 and thats if there arent any other parts that need to be repaired. It also needs to be done by an LG tech and this cant take 6 weeks at best. This also doesnt give me a guarantee that it will last another year. When I called Sears all they were interested in getting my appointment scheduled and to sell me another warranty and then ask about my home-improvement. What help can I get. I will file a complaint with BBB and the Attorney General and Consumer Protection and I will try to get the news media to investigate. What a rip off. I hope someone reads this and responds to do the right thing.
Published: June 2, 2018
Albert of Hopewell Junction, NY
Source: consumeraffairs.com

I really liked this fridge until its compressor died this week after just a
I really liked this fridge until its compressor died this week after just a few years. The tech who came said that the Kenmore Elite sold by Sears is made by LG and has the same compressor thats going bad. Working with Sears has been a nightmare. Also, the reality is that even though the compressor is free, the labor is not. It will cost us several hundred dollars to put in another one of these bum compressors. Can you imagine???
Published: January 29, 2020
June of Westport, CT
Source: consumeraffairs.com

It keeps the item at a good cooling level. There is no freezer burns, no fr
It keeps the item at a good cooling level. There is no freezer burns, no freezing in the food section. The fruits and vegetables stay fresh for a long time. Doesnt use a lot of electricity and it is user friendly. The size is perfect for my family and I. The egg compartment is big enough for at least 2 dozen eggs. The vegetables and fruits are packed safely without squeezing. The color fits with every other appliance in my kitchen. It is easily clean and no smudges. It is white so I can paint my kitchen walls any color and it still fits. The value is outstanding. It is inexpensive and it works. I would recommend this brand because it has everything and more to be the pride refrigerator in any kitchen.
Published: July 1, 2016
Ingrid of Brooklyn, NY
Source: consumeraffairs.com

Bottom freezer side by side upper 32.5 Cf. Unit was delivered and set-up. A
Bottom freezer side by side upper 32.5 Cf. Unit was delivered and set-up. About 3 months later the unit froze up inside and then it couldnt cool. I called service and they sent out somebody to thaw it out. The unit froze up again about a couple months later. Service sent me some parts for the service man to install. The man thawed the unit and left again. The unit froze up again soon after that. They sent another service guy out to thaw it out again. This time they replaced parts and told me I could never use the Energy Saver setting. Now a couple days ago my unit broke again. It appears to have a leak in the freon system. There is oil in the drain pan. I called Service and they tell me that now my warranty ran out and I would have to buy another warranty. I would have never bought and paid $2955 for a unit that was only going to last less than 5 years. I will never buy Kenmore again.
Published: September 29, 2015
Scott of Climax, GA
Source: consumeraffairs.com

I chose this Kenmore refrigerator when my 4 year old LG refrigerator was un
I chose this Kenmore refrigerator when my 4 year old LG refrigerator was unrepairable due to a $40 part and the Sears warranty paid me out to get a new refrigerator. This refrigerator has met my expectations. I like the bright LED lights. They make everything easy to see and it really brighten up the whole refrigerator. The air filter is really good at keeping food smells out and keeping it smelling fresh. The French doors are great that you can open the two doors and you can see everything. The large bottom freezer is nice with two drawers on the top which is great at keeping things organized. The deli drawer is great as well that you can see what deli meats and cheese you have. However, I dislike where the water filter is placed. It takes up room on the top shelf, it would be better if it was placed in another spot. The shelves that slide in to make room for taller items are really useless. When you slide the one shelf in you are unable to get to the back of 2 shelfs without removing the tall items. The ice maker because it is in the door is small and the ice gets stuck and you have to break it up so you can get it out of the door.
Published: February 20, 2018
Sonja of Billings , MT
Source: consumeraffairs.com

After purchasing Kenmore 106.51773510 we had a service tech come out to che
After purchasing Kenmore 106.51773510 we had a service tech come out to check why it did not produce much ice. He verified that it produced the proper amount of ice - 8 cubes every 1.5+ hours. This large side by side can barely produce enough ice for a single person, let alone a family.
Published: July 28, 2019
Brian of Pinson, AL
Source: consumeraffairs.com

Ive had my Kenmore Elite/LG made refrigerator for 13 months. I have replace
Ive had my Kenmore Elite/LG made refrigerator for 13 months. I have replaced compressor once. It lasted just barely 90 days making the warranty on it no good. So now I have a 2500 dollar refrigerator that I will have to keep putting money into for as long as I own. It’s sad Kenmore or most all refrigerators would last for many years.
Published: September 6, 2017
donald of Oak Grove, MO
Source: consumeraffairs.com

In 2011, I purchased a Kenmore side-by-side refrigerator (stock #46-54789)
In 2011, I purchased a Kenmore side-by-side refrigerator (stock #46-54789) from Sears, for my elderly parents. The ice maker and dispenser are extremely poorly designed. Ice chucks drop inside the unit on its own; shaved and crushed ice falls to the floor, outside the unit each time used, causing my 77-year-old mother to wipe hardwood floors each time the ice maker is used. Chute appears to be too short, was not designed to have ice go directly into a glass/cup, therefore ice dispenses everywhere outside the glass, on to floor, well of unit, and shoots sometimes on to countertop across of unit. The Sears repairman says there is nothing they can do.
Published: March 25, 2012
Betty of Suffolk, VA
Source: consumeraffairs.com

Buy the insurance if you get a Sears Kenmore. Three years and 1st year the
Buy the insurance if you get a Sears Kenmore. Three years and 1st year the fan broke. That would have been $300.00. 2nd year it wasnt getting cold enough. Afraid to use door shelves. Someone came a few times and finally adjusted some lever in freezer making it cooler in fridge. 3rd-year ice maker broke, they replaced it. Very unhappy with this and really cant afford to buy another. Be careful buying this smaller fridge. My insurance is out now and wonder what will go next. Save your money, Kenmore supposed to be good but it isnt.
Published: May 7, 2018
Sandy of Hollywood, Florida
Source: consumeraffairs.com

Bought Kenmore Elite French door model # 74093 in Dec 2014 for new house. I
Bought Kenmore Elite French door model # 74093 in Dec 2014 for new house. In May 2015 it started making a fan noise, so I called for service under our Sears protection plan. 6 weeks, 3 parts, 5 service calls, and a dead refrigerator. I called Sears Service and demanded a replacement. This is when it really got crazy. They told me that the Sears Appliance Center was not really Sears and I had to deal with them directly because their policies might be different than the real Sears. SERIOUSLY?? Yep, I was told that the Sears Warranty staff that I was dealing with couldnt help me, and I had to go back to the Sears Appliance Center I bought the (now dead) refrigerator from; it is a franchise store. I bought Kenmore because I assumed the Sears name was my guarantee of satisfaction. I should have been informed about this distinction, because I could have gone to a real Sears store instead. SEARS on the storefront, employees wear Sears shirts, Sears receipt, Sears warranty and service agreement... but not really Sears.
Published: June 8, 2015
David of Porter, TX
Source: consumeraffairs.com

Kenmore has always been a quality product. Its durable, its not super expen
Kenmore has always been a quality product. Its durable, its not super expensive and I have history with the product. I like the way Kenmore side by side looks and the stainless exterior has always been a plus. Stainless steel and side by side foot print worked perfectly for the space I had in kitchen. Also, the stainless steel exterior is easy to clean. I also like the front where you can get water and ice. However, the interior could be changed around. The shelves could be moved around so that milk could fit better and also make a spot for 2 liter sodas. I also wish the ice maker held more ice.
Published: February 27, 2018
Erik of Pittsburg, CA
Source: consumeraffairs.com

The fridge keeps food cold and fresh. Can have a nice cold drink anytime. H
The fridge keeps food cold and fresh. Can have a nice cold drink anytime. Had the fridge for 7 years and it still works great. Love it. Its a great fridge. Holds a lot of food and drinks, keeps leftovers, fresh vegetables crunchy, enough shelves for all your food to fit perfectly. Freezer holds a lot too. It has a great appearance. Its nice and clean, very appealing and big. Great to have. Looks spacious and delight to have. Lasts a very long time. It was a great value, wasnt expensive, and the fridge lasts long for what you pay. Its sturdy and very cold. Its worth pay.
Published: March 22, 2016
Tina of Paterson, NJ
Source: consumeraffairs.com

This is a great refrigerator to use. I love it. I never had one like this b
This is a great refrigerator to use. I love it. I never had one like this before. Love how roomy the refrigerator is big and great. Nice Kenmore. Kenmore makes the best products... What more can I say, Im lost for words. Only good things about the refrigerator.
Published: December 4, 2015
Shanta of Lees Summit, MO
Source: consumeraffairs.com

The freezer was frost free and holds everything that needs to be kept froze
The freezer was frost free and holds everything that needs to be kept frozen so no problems there. The refrigerator worked quietly, kept everything cold, had enough room to hold all items, and easy to clean. It can hold fridge containers of soft drinks, gallon jugs of tea, holds everything that needs to be kept cold with no problems. It fits in the area where it needed to be and the appearance looked wonderful. Just a fantastic appliance to have in the kitchen. It saves money on the electric bill and is a great deal for the price.
Published: March 28, 2017
Karen of Newberry, SC
Source: consumeraffairs.com

Purchased new freezer in March of 2014. Reasonable installation, installers
Purchased new freezer in March of 2014. Reasonable installation, installers broke a small part which was replaced by Sears. I purchased extra hoppers for the door. All was OK until this winter when we had several power outages. After the second outage, the freezer stopped running. I called and spoke to a technician who directed me to reset the breakers on the electrical box. She said the freezer would come back on in awhile. It didnt, so I called for a service call which had to be scheduled some time much later than I needed. In the meantime, after a week or so, the freezer resumed working. All was OK again for about a week when the freezer stopped again. I went through the breaker box routine again with no results. However, two days later the freezer resumed running but only for an hour or so. (Are we having fun yet?) I have called again for a service call, again sometime in the future and have cleared out the freezer and turned it off with the interior dial. (I would pull the plug, but I cant reach it.) The consequences as you can imagine are the loss of the entire contents of the freezer and extreme stress to me.
Published: November 25, 2014
Gloria of Portland, OR
Source: consumeraffairs.com

Quality refrigerator. Keeps food cold. Works well. Little noise. Has no bre
Quality refrigerator. Keeps food cold. Works well. Little noise. Has no breakdown. The inside is well positioned, easy to get at food, right height. It is appropriate for my needs. Children have no problem getting what they want. Has a stainless steel exterior and makes a nice design for my kitchen. Fits in with other appliances so all add a great look. Value is ok for a 12-year old refrigerator and it has stayed consistent and worth the investment. But need more room in the refrigerator as I tend to buy in bulk so I have a second refrigerator, smaller but has my overflow especially for coming holiday. Will be looking for a larger Kenmore but with same design. Nevertheless, Sears stands behind their Kenmore product. Good support if needed and I get updates as needed.
Published: March 29, 2017
Howard of White Plains, NY
Source: consumeraffairs.com

Very good fridge. Lasted like ten years. I was very impressed. I never had
Very good fridge. Lasted like ten years. I was very impressed. I never had any major problems with it. As a matter of fact I ended up buying a new one because I moved not because the other one quit or broke. I gave it to a buddy of mine and actually Im pretty sure hes still using it to this very day. So thumbs up - great product, great company, great fridge. I felt that the refrigerator had sufficient room. Im a single individual so didnt need a whole of room to begin with but for any type of party or gathering always seemed to have room. My fridge was pretty standard looking for the outside but the inside had a very sleek design. When others would open it you always get an o wow.
Published: March 20, 2016
Jason of Albuquerque, NM
Source: consumeraffairs.com

I agree that Kenmore has a good reputation for quality appliances. That is
I agree that Kenmore has a good reputation for quality appliances. That is why I didnt hesitate to purchase a Kenmore Elite Grab and Go bottom freezer refrigerator for my new home. I love the features. However, if you spill something and clean the entire refrigerator (as directed in the manual) you may still develop an awful odor you just cant get out. Sears designed this refrigerator in a way the customer cant get to the drip pan. Well you can if you tilt the refrigerator which I dont think is safe.Even though your refrigerator is only a few months old and spent $3000, Sears will charge to have someone come out (there is a limited warranty). Dont get me wrong I am willing to take fault with the spill, however, I cant take fault in the design. If a customer cant access the drip pan SAFELY, how can a customer get to the root of a problem that is causing an awful odor? So again, great features inside. Just know you cant easily get to the drip pan to clean.
Published: December 13, 2015
Dawn of Goodyear, AZ
Source: consumeraffairs.com

I have never had any problems with my Kenmore refrigerator. I had always ha
I have never had any problems with my Kenmore refrigerator. I had always had great performance. Have had for many years and it has been very reliable. Just the right size for my household. It fits perfectly with my kitchen space and has always been able to fit everything I need inside. My fridge is an older model so I dont really love the appearance. I have probably had it for a good 10 years or so. It is white but I would like to upgrade to a newer stainless steel version that includes a water dispenser. I am happy with the value. It was already in the house when I moved in and was bought by the previous owners. It has always worked great though.
Published: August 11, 2016
Emily of Seattle, WA
Source: consumeraffairs.com

It keeps everything fresh and great. The ice maker is fast and water comes
It keeps everything fresh and great. The ice maker is fast and water comes out tasting fresh. It has tons of room in both the fridge and freezer, and saves energy. I have a big family so I need a lot of room in a refrigerator. I really love it so much. It was worth what I paid for it. Ive had it for a while and still worked great.
Published: April 1, 2017
Amber of Stockton, CA
Source: consumeraffairs.com

I cannot give them zero stars. Purchased a Kenmore Pro refrigerator in 2017
I cannot give them zero stars. Purchased a Kenmore Pro refrigerator in 2017 and quit cooling on 6/2/2020. Almost made it 3 years. I did some reading and troubleshooting and found that the good old LG linear compressor is bad. Called Sears and they explained that the compressor has a warranty but the labor is not covered? Repair tech showed up this morning 6/15/2020 to take a look. Compressor is bad. Will cost $493.00 to repair!!! You pay over $3000 for a refrigerator and then need to spend $500 every 3 years? Please do yourself a favor and avoid, Sears, Kenmore, and LG refrigerators at all costs.
Published: June 15, 2020
Roger of Jasonville, IN
Source: consumeraffairs.com

Good. Best so far. I love the design too. It is sleek and unique. I receive
Good. Best so far. I love the design too. It is sleek and unique. I receive lot of compliments on the refrigerator for its function and durability. Size is perfect and apt for our needs. I really love how it fits my kitchen space. I would definitely suggest to buy this. Perfect for my needs too. Appearance is really good. Design is what everyone compliments on!!! I like the color black in that as it gives a different look altogether. Definitely a must buy product. It is ok when we talk about the value. It is slightly expensive. But I like its function so can deny the fact it can justify the price. Really good and recommended.
Published: August 15, 2016
Shilpa of Sandy, TX
Source: consumeraffairs.com

For your refrigeration needs, look to Kenmore. Find freezers, ice makers, w
For your refrigeration needs, look to Kenmore. Find freezers, ice makers, wine cellars, and beverage centers. We can keep food such as ice cream and any other frozen food fresh, clean, and tasty. The space is very good and absorbent. I also enjoy the fact that this is the most top rated fridge in the northwest and it is very clean looking.
Published: March 21, 2017
Tim of Seattle, WA
Source: consumeraffairs.com

Big disappointment after spending $2-3k in this refrigerator only 3 yrs ago
Big disappointment after spending $2-3k in this refrigerator only 3 yrs ago and the compressor goes out 1-2 weeks after my warranty expires. Luckily the compressor is covered longer but the labor was ridiculous $$$. And then to read all the individuals who had the same thing happen and practically at the same time. This has to be like a recall or defective batch that was made 2016-2017. And to think I spent extra because I wanted to counter height. Last Kenmore I’ll buy.
Published: May 7, 2019
Frances of Fort Worth, TX
Source: consumeraffairs.com

I bought the Kenmore refrigerator, Model # 795 71019.010, Serial #005KRO257
I bought the Kenmore refrigerator, Model # 795 71019.010, Serial #005KRO2571 from Sears a few years ago & a part I need to be able to use the ice-maker now is DISCONTINUED according to Sears & I was told Youll just have to buy a new fridge or go without ice??? I cant believe they leave customers high & dry & expect them to buy a new fridge when all it needs is a part. Not sure who to blame so I blame both KENMORE & SEARS. What a way to treat consumer! Ive always bought my KENMORE appliances from Sears & never had a problem, but after this - Never buy from Sears & never buy a KENMORE brand anything!
Published: June 15, 2018
Debbie of Elmira, NY
Source: consumeraffairs.com

Its performance is great. Always the temp I want. The ice and water dispens
Its performance is great. Always the temp I want. The ice and water dispenser is great. My ice cream is always frozen, my milk is always cold. The ice dispenser give you crush ice and the water is always freeze cold. The size is more than I need. I never have it fully full. But it nice to be able to put a full watermelon in it. I have fitted at less 4 watermelon is this refrigerator before. I love how much space it had. You can put 4 gal of milk with watermelon in and still have room for more. Nice and silver which make it easy to see all the finger prints but they are easy wipe off. Its pretty big so make sure your space fits it. And not hard to clean at all. The price was great. If I didnt find this on sale or had a coupon I would have still got it. Its a steal for 800 bucks but make sure you shop around for lowest price.
Published: June 22, 2016
Heather of Salt Lake City, UT
Source: consumeraffairs.com

Greatest fridge Ive ever owned. Kenmore is always high quality, and this is
Greatest fridge Ive ever owned. Kenmore is always high quality, and this is no exception. While this is the first BRAND NEW fridge Ive ever owned, this for sure will not be my last Kenmore. More than enough size for a family of three. The freezer is great for storing meat when its bought on sale, and the fridge is plenty big enough for even the pickiest person. It was a little more expensive than I expected to spend, but in the big picture, well worth it. Sure, you could spend less, but in the long run, youll pay more in loss of quality, and needing to replace it sooner.
Published: June 10, 2016
Alan of Detroit, MI
Source: consumeraffairs.com

Only the noise it makes inside of it and the width inside of freezer is too
Only the noise it makes inside of it and the width inside of freezer is too small and the inside of refrigerator is narrow. Otherwise its okay. It is very narrow to me and it is not that deep and somewhat short. Has poor storage space and its not good for large items. Youd have to remove shelves for it to be workable. Its a beautiful black and the handles are nice. The outside of it is very perfect and it looks like it is made nicely. I like how it has wheels for easy moving. It definitely fit my pocketbook plus. Due to others I got a few discounts on it which made me very happy. I would buy it again if I need one and or had the money to do so.
Published: August 17, 2016
Chantal of Washington, DC
Source: consumeraffairs.com

Quality fridge, plenty of space, looks gorgeous. I love it. I would definit
Quality fridge, plenty of space, looks gorgeous. I love it. I would definitely highly recommend this refrigerator! Kenmore makes great products and Ive never had a problem with any of them. It can easily hold all of our items, easy to find everything, keeps everything at a great temperature. I love its spaciousness and the way the interior is designed. Its sleek and modern, a very attractive-looking appliance. The stainless steel finish is great. I love it and would certainly recommend. This fridge was a great value for the price. I know it will last for years to come, its definitely worth the cost and we are all very pleased with it.
Published: June 8, 2016
Kasey of Ny, Elmira
Source: consumeraffairs.com

My refrigerator has retained our food in a reliable way. Even with our freq
My refrigerator has retained our food in a reliable way. Even with our frequent power outages, our refrigerator retains it consistent temperature. We love the side by side refrigerator with the built in water dispenser. The stainless steel finish is easy to maintain and stands up to our daily wear and tear. The size of our refrigerator has always been large enough to maintain our family of four needs. The side by side doors make it easy to reach our food and the large bottom doors keep our vegetables fresh and our deli meats and cheese fresh. Kenmore products have always been reliable and offered at a reasonable cost. We were lucky enough to find our refrigerator on sale at the time we were shopping for it.
Published: April 4, 2017
Laurie of Lewiston, ME
Source: consumeraffairs.com

I have never had a problem with my Kenmore even after ten years, its a grea
I have never had a problem with my Kenmore even after ten years, its a great brand. I usually look for the Kenmore brand in all of my appliances because they are dependable. I had a standard size refrigerator, it fit my lifestyle and I have a family of five, I usually shop for meat once a month and there was plenty of freezer room and I adjusted the shelves in the refrigerator to fit my needs. I like the material the refrigerator is made out of. It always looks new, all I do is spray it down once a week and a quick wipe of the sponge and it shines like new inside and out. I got mine for a really good price and considering that it lasted over ten years with no problems I would say its a very good value, it still runs quietly and looks brand new.
Published: December 3, 2016
grace of Neosho, MO
Source: consumeraffairs.com

Kenmore is a trusted household name that is worth the money you pay for it.
Kenmore is a trusted household name that is worth the money you pay for it. With the Kenmore name, you are truly guaranteed a product that goes above industry standards and delivers a quality product. All Kenmore refrigerators are perfect in size, in my opinion. They are big enough to hold the right amount of food, but not terribly too bulky. If room is an issue, you can trust Kenmore to minimize the amount of space their fridges use.All Kenmore cosmetic appearances are on point. They have many different neutral colors to match your kitchen decor. With their price, overall, it is a company that offers flexibility to fit your household needs. You get what you pay for is a motto I live by. Without anything further ado, this company delivers a quality product thats above industry standards for lower the price. Regardless, it is still a price that may not be in your budget immediately, but its well worth every penny.
Published: September 6, 2016
James of Seattle, WA
Source: consumeraffairs.com

And they are very affordable. Its energy efficient. It runs well. A very gr
And they are very affordable. Its energy efficient. It runs well. A very great refrigerator. They are very great quality, available in different sizes. Nice to have in the kitchen.
Published: December 5, 2015
Aretha of Charlotte, NC
Source: consumeraffairs.com

I have had my Kenmore refrigerator for about 5 years and am extremely happy
I have had my Kenmore refrigerator for about 5 years and am extremely happy with it. I have not had any major issues with it since we bought it and it is still going strong. I like the style of my refrigerator and the way it is laid out. The storage areas is really nice but would be nice to have at least one drawer in the freezer part to put frozen vegetables. I will say that the ice maker does not work anymore but we have just got the ice out from the inside. It stopped working about 2 years ago.
Published: November 24, 2015
Theresa of Leonardtown, MD
Source: consumeraffairs.com

Ive had no problems with this fridge. Its very reliable and has a lot of sp
Ive had no problems with this fridge. Its very reliable and has a lot of space. I highly recommend this refrigerator to anybody that is looking to buy a new one. There is a lot of space in this fridge for your groceries. You wont have to worry about not having enough storage space after you go shopping. This is a beautiful modern fridge that suits my style. Anybody that like a modern look will appreciate this fridge. Its a great buy. The price for the fridge is a great value considering you definitely will get what you pay for. Its a little expensive but well worth it.
Published: November 2, 2016
Jessica of Port Saint Lucie, FL
Source: consumeraffairs.com

Met my want list and was the largest option. It had every feature that I wa
Met my want list and was the largest option. It had every feature that I wanted. Plus I prefer to stick with the large brand names that have been around for a long time like Kenmore. Its a trusted brand. I like external, filtered water and ice machine. Also freezer drawer on bottom and double French doors on top. It also has lots of interior refrigerator space. Loved the extra slide outs in the freezer compartment. Loved fridge and would still have it if we hadnt moved and it would have fit in the new house. Wish the stainless exterior was easier to look less smudged. Also cost of filters was way too high.
Published: March 2, 2018
Nancy of Sandy, TX
Source: consumeraffairs.com

Let me start by stating what is good about this refrigerator. It has not ki
Let me start by stating what is good about this refrigerator. It has not killed anyone. Here is the not so good: 1. Year one face of deli draw pull off. We are average family of four. Not abusive in any way and the fronts of the drawers began to fall off. I installed stainless screws and nuts to hold them on after year one. 2. On year three the water line burst. Did not find this until I found a puddle of water in the basement. Ruined the new flooring, thankfully it is not noticeable unlesss you pull the fridge out. 3. Also year three it began freezing off and on in the refrigerator. 4. Next the water line began to freeze up, now not making ice. The temperature setting is on 45F. 5. Now the stop on the fridge door broke. The door now slams into my hand made kitchen cabinets if youre not careful.6. Today the bottom door shelf cracked and fell off from the freezer.A man can only take so much, off to buy a new freezer before the water line breaks again.
Published: January 29, 2020
Brian of Grove City, PA
Source: consumeraffairs.com

The fridge is a top freezer model. After about 2 years of use, a part faile
The fridge is a top freezer model. After about 2 years of use, a part failed and most of the food was spoiled as the freezer and fridge lost the ability to keep items cold or frozen. I was able to order and replace the Evaporator Motor in the freezer and that solved the issue. Other than that it seems that the cooling process is much worse on todays models of fridges as they both share the controls for the cooling setting.
Published: September 12, 2019
John of South Windsor, CT
Source: consumeraffairs.com

The Design, size and cost wins. The coverage warranty is good and can be ex
The Design, size and cost wins. The coverage warranty is good and can be extended. A specific space was needed and extremely happy to state the split fridge/freezer fitted in well. Purchasing from Sears or local store was possible, but we love Sears.
Published: September 9, 2019
Paul of Coos Bay, Oregon
Source: consumeraffairs.com

Kenmore has great products at fair prices. Ive always bought all my product
Kenmore has great products at fair prices. Ive always bought all my products from Sears. First great service and prompt delivery. But let me say the small Sears stores are a franchise. So they may not all be up to par. My refrigerator is basic. No frills. Plain white. Glass shelves. Does the job.
Published: March 16, 2019
Pat of Edgewater, FL
Source: consumeraffairs.com

I like the Kenmore refrigerators double doors, meat and vegetable keepers a
I like the Kenmore refrigerators double doors, meat and vegetable keepers and ice maker. The refrigerator portion has 5 shelves, the freezer section has 4 and the freezer door has 5 shelves. I love the ice maker and the way the ice cubes are moon shaped and not clunky. I like the vegetable bin because it keeps the lettuce crisper and the tomatoes are not soft. Cucumbers are kept crisp for over a week as well. The meat keeper has a clip that can be adjusted up allow cooler air from the freezer to come into the meat keeper. The shelves are adjustable and this allows storage space to be used to a maximum advantage. I really like everything about the appliance, Thats why I chose it. Its been a great 30 years. I have always shopped at Sears for appliances and their service after the sale has always been great. It is easy to get replacement parts if you are lucky enough to have someone in your family who can work on appliances.
Published: February 19, 2018
Joyce of San Antonio, TX
Source: consumeraffairs.com

I liked the fact that the Kenmore Refrigerator had rollout trays and that t
I liked the fact that the Kenmore Refrigerator had rollout trays and that the bins were clear. I also liked the shelves on this model. The light inside was nice. It was more clear and brighter than the other models. However, one of the things that I didnt like was that the doors are hard to keep open. Nevertheless, I chose the Kenmore Refrigerator due to the overall appearance of the brand versus the other brands and the price was enticing as well. I also liked the fact that it was the color that I wanted, stainless steel.
Published: March 5, 2018
Kelli of Valley Center, CA
Source: consumeraffairs.com

Mine lasted over 10 years. Never serviced, had ice maker and in door water.
Mine lasted over 10 years. Never serviced, had ice maker and in door water. If you are buying a fridge you need to check Sears. It is not as popular as it was a few years ago but they do and always have made great appliances. The refrigerator has adjustable shelves and 3 drawers. Some of the shelves could slide out and repositioned. The freezer side held all I needed it to hold and the ice maker did not take up too much room. Ours was in between 2 walls, so it looked built in. Had smooth finish and easy to clean... was on rollers and it could be pulled out easily. You get what you pay for and the price was less expensive than other makes and models. It gave great service with no issues for the years we had it. I would say it is a great value.
Published: July 21, 2016
Veronica of Phoenix, AZ
Source: consumeraffairs.com

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