I bought an entire kitchen of Kenmore Elite top-of-the-line appliances in March 2009. My refrigerator has been nothing but problems since I bought it. It had issues with freezing everything, fruit, milk, meat, anything inside, it would freeze, and Sears came out 3 times, with 3 different fixes. Finally, one of them worked. All were covered under warranty. Then, the motherboard in the fridge went out. Sears came out and fixed that. Last year, a month out of my 3-year extended warranty, the motherboard of the fridge went out again. I called Sears, they would not warranty something they replaced, so not wanting to give them anymore of my money, I called another repair company to fix it. I now have new problems with the refrigerator. My freezer sliding door is broken and drawer doesnt open more than 5 inches and in my fridge the ice/water machine is frozen shut, with cold air constantly blowing out of the flap on the door where ice comes out. I called Sears, as another service company came out and didnt think they would be able to repair it. Sears came out, and the drawer is $330 for the part and repair plus the service call fee, and the door they couldnt even get open to fix or recommend a fix, other than saying the door would need to be replaced and its very expensive and might not fix the problem. I paid over $3000 for this KENMORE ELITE - their top brand - and the day I bought this appliance, I also bought a dishwasher, double oven, and microwave, all Kenmore ELITE, spent over $10,000, with the extended warranty on all the products and now I might have to replace my fridge again, due to their might not be able to fix the drawer in the freezer. Sears doesnt care to keep customers happy. I will never buy a product from that store again.

Our Kenmore (aka Whirlpool) front load washer, model C4810, purchased July 2010 requires a nearly $400 computer replacement. Sears charges $84 (with tax) to have a technician tell us it will require a $400 repair, then very generously offers us a $75 coupon toward a new washer ($1,000 or over). What a slap in the face this offer is! Especially after purchasing four major appliances from Sears three years ago (along with numerous items since). Our gas stove (Kenmore) and refrigerator (Whirlpool) are starting to show many issues as well. I cant understand how Kenmore/Whirlpool can be top rated in Consumers Reports and etc. They can have their coupon. Ill go with a domestically made lesser known washer this time around. Same for the other appliances when they go.

Kenmore microwave oven purchased June 16, 2013. Also purchased 2 year extended service agreement. Yesterday, just about 1 year AFTER the extended service agreement expired the oven malfunctioned. When the door is opened to place food inside, the glass tray begins to rotate all by itself, even before any cooking selection is made on the touch pad. There is also the sound of the fan running but the oven itself is off. Once the door is closed, it stops. After food cooks, I open the door to take out food and the glass tray and fan do the same thing. Tried unplugging the unit to see if that would reset it, didnt work. Still malfunctions.This is more Chinese junk with the Kenmore name! Sears makes huge profits by cheating its loyal customers and almost forcing us to purchase expensive service contracts. Ive been a Sears customer since 1992; now that will end. By the time I pay for repair of the 3 year old microwave, it would cost much more than the $160, that included the 2 year service agreement. You cant simply throw it away or place it in the recycle bin. Its only 3 years old! The Panasonic oven it replaced was 23 years old! What does that tell you about the quality of Kenmore products? We are making the Chinese rich while WE are forced to keep buying inferior products made by them.

Washer lasted for ten years as well as the matching dryer. We just replaced because of fire in dryer and gasket and drum broke in washer which resolved in a leak. Washed and dried clothes. Dryer had to be put in twice to actually dry the clothes. Washer had a smell if I didnt wash every day, so I bought a Tide detergent that cleans front end loaders and that seemed to help. They were a beautiful color of burnt orange. They never got scratched and looked as new as when I purchased when they are taken away 10 yrs later. They were a good value lasted for 10 yrs only fixed once. They washed 15 towels easily. Dryer just didnt dry as well.

First time buying a Kenmore and last time. Paid too much for what I thought was a quality range. Oven racks dont fit. The entire inside is bowed out so racks dont fit. This is so dangerous if the rack fell while removing hot food. Got online and cant believe Sears hasnt recalled these.

I have had this stove for a long time and had no problems with it. It work great. I love it. I use it every day. It was a good buy from Sears. I would tell my friends to buy one. It come with a warranty when you buy it from sears. It is a good brand.

Never had any issues with it; its energy efficient and keeps frozen foods frozen and cold food cold. The price is also reasonable for such a reliable appliance. Its a good size for two people; it holds several beverage packs, has large crispers and there is enough space to arrange items if you really want to load it up. Its a typical two door appliance with a top freezer - it is kind of generic looking but its functionality is optimal. We really like it... For this size and model, Kenmore provides the best value - the price is very low compared to similar brands. This is a functional appliance and well worth the price.

My wall unit lasted for 13 years, but I think it overheated the circuit board when are used the Clean setting so I will definitely never use that function on any oven I own. Since then, there is an error code on the digital display and it shuts off intermittently while trying to cook or bake something.

We purchased our house from the original owner and have had nothing but problems with the oven racks. They never used the oven, so were unaware of the problem. It is Model # C 970-418232, Serial # NF70817966. We have had the racks fall in the middle of baking something NUMEROUS times, finally with one incidence causing a serious burn. This is unacceptable! I have read that others have had the same issues, but there have been no resolutions as of yet. It is not under warranty anymore, and I dont think that this should be called a warranty issue, but should be recalled due to the risk of VERY SERIOUS burns, items breaking when rack falls, etc!!! We should be able to SAFELY use ANY of our oven racks on ANY of the shelf levels! My mother has also been burned by our oven, and my children are forbidden to use it! Has ANYONE been compensated for this problem? Has Sears ever replaced any of the racks and given the owner the correct size? I look forward to hearing more about this from other owners, and would love to hear back from Sears! This is an EXTREMELY DANGEROUS problem that needs to be fixed!

My washer has been very durable and washes both small and large loads. I have had it for 6 years and never have had to service it. Clothes always come out clean and smelling great. Its very reliable. My washer is a plain white and average looking but does the job like any washer that costs twice as much. Its one of the best washers Ive ever owned over the past 30 years. The cost of my washer is very affordable compared to washers in the same price range. I rely on it to keep my clothes very clean and bright at a very reasonable price.

My Kenmore oven smells like burning wires when I use it. I see other consumers have similar complaints against Sears. My local power company has also just installed Smart Meters and the meters are causing some consumer stoves to burn out electrically. Has anyone else had their Sears Kenmore appliances malfunction just when the meters came along?

I spent two hours trying to talk with someone that would help me find out if there is a recall on my range. The outside glass of my oven shattered in the middle of the night. Luckily no one was near the range. I had glass everywhere. I did notice on this site that there was a similar case on Aug 2, 2016, so I wanted to talk with someone to investigate this problem. After spending much time trying to talk to a real person then finally talking with a person that wanted to send a technician to diagnose what my range needed and the cost to have a technician come to my home would start at $89.00, I gave up and just ordered the glass. I am very worried that this has happened more than two times and someone could seriously get hurt.

I owned a Kenmore refrigerator for many years. I liked the interior arrangement and found it easy to work with. The Kenmore ran maintenance free for many years. I would recommend Kenmore appliances to anyone looking for quality and dependability.

I purchased a Sears (Kenmore) Electric Convection Range Model 790 9746. I was told that it was top of line quality, Sears dependable and would last many years. My parents had had good experience with Kenmore products so I believed what I was told. What a mistake! I have nothing but continuing problems with the Sears Electric Range. The electronic oven control motherboard has had to be replaced three (3) times because it keeps malfunctioning. I was told by the last repairman that it was because a design defect in the range caused the motherboard to overheat & fail. I called Sears and they just blew me off. I am going to try one more time before hiring a lawyer.It is sad to see how far Sears has fallen. At one time, it was #1 in quality and customer service. Its quality has deteriorated badly. Its customer service is essentially non-existent. Its lack of customer service will cause it to lose more and more customers like me. I didnt mind paying a lot of money but it was fair to expect a quality product and prompt customer service for any problems. Instead, I got a lemon which I am told has a product design and Sears seems to care less. Whatever the cause may be, I am sick and tired of paying to have motherboards replaced. All I wanted was a dependable electric range. So, buyer beware!!!

My 1.8 year old water heater started producing water that is too hot. So, I turned the thermostat setting to Low. Still getting temps of as high as 147 - 157 F. Concerned that grandkids may get burned. If I adjust the setting even a little bit below Low, the temp drops to 92F. Note: Owners manual says Low setting should produce 110F water. Factoring in the possibility of short repeated heating cycles causing expected readings of 20F higher, it is still producing water 10-17F higher than expected with no ability to lower the temp without dropping too much (92F).2May17 - Sears Technician diagnosed and ordered gas control valve (thermostat). 10May17 - Sears Technician installed new valve. Would not start. He conferred with Sears and AO Smith tech support staff. They determined that the valve must be defective. Ordered new valve. Next morning I (the customer) tried heater once again. It worked fine, but produced same hot temps as before.15May17 - Sears technician returned. I shared my temp readings with him. He contacted Sears & AO Smith tech support. They concluded that gas valve was working properly. They rationalized that the problem was related to stacking (short heat cycles). I pointed out that even if we allow an additional 20F for that, it is 10-15F too high with no ability to lower the temperature to a proper range. They suggested installing a mixing valve and checking single handed faucets to see of having any cross-over issues (i.e. turn on cold but still pulling hot water). Closed call but told technician intended to register a product complaint with Sears/AO Smith but I was very satisfied with his service/help. Total labor cost for Service Call: $209. Original cost of heater install $1215.

2 years ago we bought a Kenmore oven. After several months of having it, I decided to use the self cleaning option. Our oven had no built up grease, and it really wasnt dirty because I take really good care of my things. I read the directions and proceeded. I have done this many times before with other stoves and no problems. After an hour I started smelling an odd odor. My husband said, that is normal, that is the cleaning odor you are smelling from the burn off of the cleaning process. I said I know that smell you are talking about and this seems different. It smells like burning wires or rubber. He said dont worry. After 1 1/2 hours it looked like there was smoke in the kitchen and I said I was too scared to leave the oven on, and the smell just got worse. I shut the stove off and waited until you were allowed to open it. The very top of door turned a yellow brown and the seal around the glass on the inside oven door melted. I am horrified to think what would of happened if I kept the stove on the time the manual said to? I have never used the self cleaning option again. Sears refused to do anything about it. We wanted the door replaced and they suggested a fifty dollar gift card instead! We are now having to replace this stove because I am afraid to use it. Several times after that sometimes when you would turn it on, there would be an unexplained smell, like burning. I was really scared the other day, I turned it on to my normal cooking temp. of 350 and it smelled like wires burning. I quickly turned it off and will now never buy a Kenmore or a stove from Sears again!!!

I have owned by Kenmore Washer and Dryer for over 20 years. It has been reliable and I have had only a couple minor issues with them, but not bothersome enough to call for repair. Occasionally, in the washer, a load will become unbalanced and because I am not strong enough to adjust the feet on the bottom, I just rearranged the clothes inside the washer to stop the loud banging noise. With the dryer, the only issue I have is that it seems that the heat sensor might be off a little because it feels to me like the dryer is always drying on a high setting not matter what setting I select. To deal with this on my delicate fabrics, I dry them on touch-up which is a somewhat cool setting. But I would say for owning these appliances for over 20 years, I am very satisfied with them.

Ditto Angie of Milton, Other on Aug. 4, 2014. This is the second time our glass shattered. Purchased the oven in 2010 (new home). First glass shattered Dec 2012. Glass replaced by A&E certified tech. August 2014 - second event of glass shattering. Waiting to hear from Sears.

I have not been able to speak to anyone. I have sent an e mail. My five year old oven/range sent a huge spark out of the circuit board when I turned on the burner with the slow cooker. All inoperable now, no oven or burners. As I live alone, this was hardly used, as a family would use the oven.

We purchased a Kenmore Elite range in 2012. It worked well for a while then the computer board failed and the oven would not heat. This first occurred December of 2014. I was without an oven for the entire month of December. Then on November 28, 2015 the same issue started. We called for repair and were treated rudely and they would not re-order the same parts from last repair, so we had to wait for a tech on December 2. The tech came out. He was rude and not helpful. He didnt even inspect the oven. He said it was the computer board and ordered the part. We then had to wait for parts to arrive and schedule the next available appointment on December 11. The tech installed the board and the oven worked for 4 hours and broke again. We called customer service again and we were told that there was nothing he could do for us because it had not been 24 hours since the tech was at our house. He did say he would put a notation for the tech to call us the next day. No one called on December 12, so on December 13 we called again. The CSR finally agreed to order the parts without waiting for a service call, and scheduled the next available date for repair on December 21. We specifically said we did NOT want the same tech to come out. On December 21 we were quite shocked when the same tech showed up, was as rude as ever, refused to the install the board and only installed the igniter (which he failed to order on the first repair). All in all, my oven was broke for almost the entire month of December. I will NEVER make another appliance purchase from Sears again.

I purchased a new Kenmore pro double oven for a new home. It took a year after delivery to get cabinets installed. First use of oven, pie spilled. When put in self clean, it went way over temp and shut off. Sears said, too bad, over a year old. Finally, they tore it apart and found reset behind. It worked a few weeks then it got hot with an f-10 error code. Now, it wont work at all again. Sears says tough and wont even tell me what error code means.

Purchased the Kenmore Elite model when building a new home. This model was a great value with all the options wanted. It has proven extremely reliable and efficient.

I would like a little louder alarm, I would also like to have a plug in on the back panel. I also would like to make it easier to clean inside of the glass. Otherwise I really enjoy my electric stove. The last one I had lasted 24 years of hard use. Since I love to cook and bake.

I bought a Kenmore 79032613318, slide in range for over $1300. I had shopped around but knew the kenmore brand for years and felt this would be a good choice. I bought in June of 2016 and by the end of the summer of 2017 none of the range control buttons worked. So basically all I had was a stove and no oven. I researched the possible problem and found that either the electronic controller or the cover panel itself was bad (that is where the touch screen buttons are housed). The controller cost 227 and the control panel cost 337. I took a gamble and replaced the controller. Still not working, now Sears is telling me to replace the control panel. So if I decide to do this I will have over $500 into a range that lasted less than year....Think I wont be buying any sears products in the near future and will just move on and buy new range somewhere else....Got hosed on that deal for sure.

I bought a Kenmore French door fridge 1-18-18 and on 10-27-19 it went out. The top does not cool. Had Sears repair come out and said it is not under any warranty. That it would cost over $1000.00 to fix. I called Kenmore and got nowhere with them. I called Deawoo and they also would do nothing about it. I now own a $1900.00 piece of junk. I will never and recommend no one ever buy anything Kenmore as it is not made in States and only has a 1 year warranty. They are junk. Nothing like when I was a kid and everything in the house was Kenmore. Worst thing I have ever bought. I will no longer buy, go to, ok deal with Sears or Kenmore ever again with anything. I am now selling my riding lawn mower, kitchen stove, washer and dryer before they break and I have more junk to find a way to get rid of.

My dishes always come out great. I never have to rewash. All I ever do is just put them up. It is fast and not too loud. Never disappoint. The size was perfect for my kitchen. I dont have a big kitchen so I need a med dishwasher. This one is great. I do not see why you need a bigger one unless big family. I needed one in black so they got me one. It is sleek and I love how it matches my other Kenmore stove and microwave. Now I just need Kenmore fridge. The price was great. One of the key factor I bought the item. And I found that I got great performance for the value. I love my dishwasher and always will.

My Kenmore is from 1974. My oven door squeaks a little and the knobs lettering is mostly worn off but I still love it. However, I can’t find parts for it.. Like new knobs, I’ve looked on several sites. It has a griddle in the middle which I love. It takes a lickin and keeps on tickin... Lol.

Kenmore Elite Range - Today is 12 March. My wife came home and the House was full of smoke from the stove being on high. I had cooked some Cabbage for my wife around 11:00am. I left to go to work around 2pm and left the burner on the lowest setting which was Low setting to keep the cabbage warm. She came home around 6:30pm and the Fire alarm was going off and the house was full of smoke. She tried to turn the burner off with no luck. She had to go and turn the breaker off for the range. I came home at 10:00pm and went and turned the breaker back on and the front right burner where the pot was on and it was on high again. I played with all the switches with no luck at all. I had the main circuit board changed not even a month ago by a service tech. He told me that it controls all the switches for the top and also the oven section. I had to go and turn the main breaker off again.. THIS ALMOST COST ME MY HOUSE. FOR FOLKS READING THIS, BUYER BEWARE... I will not purchase another Sears product!!!

I preferred the appearance of the units that were in my price range and this Kenmore refrigerator has lived up to my expectations. It has fit its needs and use well. The size is convenient for my kitchen space, the door bins are much larger than standard refrigerators which is great for holding Juice bottles and such, I also like the see through shelves which make it easier to spot things in the fridge. But I would like better manufactured motor parts that are higher quality and do not burn up too easily. I would also make the shelves a bit easier to take out as sometimes it is a struggle to line up the tabs properly.

Kenmore was okay. I chose this brand and model initially because it was on sale for a great price and the HE cycle thats good for saving money and for the environment got me convinced with its added bonus. I like the different cycle choices including the HE cycle. It also was very quiet for a dishwasher. They can be quite noisy so this was a nice surprise for us. Also, it wasnt too big but seemed to fit more dishes inside than you would think it would. However, it had some strange slits were you just couldnt fit larger dishes into that seemed like they should fit. I also didnt like a couple of things like it didnt seem to clean the dishes very well on any cycle and thats with us prewashing and pre-soaking. All in all, it was alright decision due to not very much money being spent at all. If I had paid full price, I wouldve been very disappointed with this unit.

I had purchased a Kenmore wall oven back in December 2011. A few months ago, the racks were not fitting properly and the pan with food kept spilling and crashing onto the element and I kept getting burned. Last straw was last evening when I burned my arm pretty good when trying to rescue a falling pan. I went to Sears this morning and they told me it was probably the racks so I ordered 2. Now reading all the complaints, I see that it probably is not the racks but the product itself and it is no longer under warranty. The sales people looked at me like I was nuts when describing this problem.

I have had my Kenmore Range and Self Cleaning Oven for 16 years. The oven has convection and it’s so wonderful to be able to rapidly cook things fast and have them ready for my hungry family to eat. My stovetop works wonders to cook on. I am a Self proclaimed Chef. My friends and family are amazed at the food I prepare on my 16 year old Range and Oven.

My new Kenmore range with convection oven ha aint peeling off where the oven vents. They say its cosmetic, not covered under warranty. Suggestions?

Nice range and stove top, but the electronic controller failed, and replacing a couple of circuit boards cost two thirds of the cost of a new range.

I bought my Kenmore range a few years ago and I smell gas especially when using the broiler. A serviceman did come out and also checked the oven temp. He said all was fine. I still smell gas when using the broiler for a few minutes. I must also preheat the oven long and set 5-20 degrees higher. Sears should have stuck with Kenmore, Craftsman, and their durable jeans. They started sending their work out and that was their downfall. What a shame!

This very expensive electric range is inferior. The oven walls have warped to the point the racks fall down. They do not sit correctly in the oven and fall when you place trays of food on the rack. Very dangerous when a tray full of hot food falls when you are trying to move it. Control panel is now faulty and creating a toxin type smell and shutting the stove and oven down. I am basically afraid of my oven. Sears wants nothing to do with taking responsibility for these product defects. I will never again purchase a Kenmore product. Getting rid of the oven tomorrow and purchased a Whirlpool product. It pains me to not fight the battle but I cannot do without a working oven. I have also read so many other complaints similar to this one from other consumers. I will not recommend anyone to buy a Kenmore range.

I rent my home so I didnt buy this stove but I use it pretty much every day. Its a white Kenmore, ceramic top with 4 burners. One of those is a double burner. I just did the self cleaning on it, which took 3 hours (not as long as some ovens). It burned off pretty much everything but left some crusties between the crack of the door and the oven but other than that it cleaned itself great (I just had to wipe the ash out). The top is fairly easy to clean but to get the ceramic really clean and shiny I use the Kenmore cooktop ceramic cleaner. Its wonderful.

Kenmore Elite range model no 790-4101-3801 - This is the second time that my oven would not heat up past 100 after using my self-cleaning oven. My son also had problems with sears on his kenmore elite electric range. Everyone, from Sears to the CPSC appears to not care when we call to tell them that the range Door Shattered leaving glass all over the kitchen floor. He had it fix and it happen again. The first time the warranty covered it because it was not even six months old. The second time he paid to have it fix and it shattered a third time and he asked for them to replace the range and they offer a $50.00 dollar gift card that he could use to purchase a new range. He now has a range that the oven cannot be use because it is not safe without the outer glass.And I wonder how safe is my Range that the self-cleaning oven clause my oven not to warm up past 100 degrees... My range that my oven will not heat up more than 100 degree cost me $1741.00. My sons range that the oven door shattered 3 times cost $1850.00. They are both now 5 years old. Sad that sears and kenmore will never have us as customers.

I wanted to get the stainless steel to match the rest of my appliances. Its beautiful and sleek and it looks great with the oven, the microwave and the refrigerator. In this washer I am able to pack everything - plates, cups, and even pots and pans. I only have to do one load and I am done. I put the kids cups as well as the glass cups, fork, knives and spoons, even the ones I use for cooking. Even when I forget to clean thoroughly, it leaves dishes real clean and it dries them real good. The dish its still spic and span. This dishwasher was very expensive but well worth it. I would recommend it to anyone.

We were excited about our new Kenmore oven. It was installed today and it took more than one hour to reheat the oven to 400*. After turned off the oven, the fan was on for a while. Its also very loud oven. Its new and we already called Sears for service. Im having red flags already and not sure if I will keep this oven. Do yourself a favor do NOT buy Kenmore.

Kenmore Double Oven Electric Range: The bottom oven is 50 degrees hotter than what the oven is set at. The owners manual has a section on how you lower or higher the temperature by 35 degrees, but when going through the steps, it appears that the instructions are to change the setting from Fahrenheit to Celsius. So I am unable to use this workaround. It would have only changed it 35 degrees, and I needed it to change 50 degrees. I bought this oven for baking. So it is essentially useless to me.

The range is absolutely awesome from its sleek design down to its performance. It has never let me down and has always been up to the task that I present it everyday. The 15000 BTU burner gets water boiling quickly while the smaller eyes keep sauces simmering and other food warm.

The Kenmore stove/range works okay. Not as good as their washer/dryers though. One burner on the stove has not worked properly from day one. Also the glass top burners take longer to heat up. I guess that is because it is energy efficient.

A Kenmore oven purchased about 7 years ago seems to have a faulty circuit breaker. The broiler turns on by itself. The oven apparently doesnt even need to be turned on. It nearly burnt my home down (several times). The only way to turn the broiler off was to pull the oven out of the wall and unplug the oven. Sears offered $150, which doesnt even cover repairs. And if posts are true, it doesnt even fix the problem. Make right on this. Look it up: Kenmore oven broiler. Dont risk your families’ lives with Kenmore! I just paid $750 for a new oven which you owe us for. I am not taking a chance with my family’s lives because of poor manufacturing and negligence of human safety. I will not drop this because I care about innocent people who believe their oven will not erupt in flames on its own. Start living up to human decency and take care of this. I am one of many but I will not let this drop.

Unhappy with the vent design on door of oven. Difficult to clean and when something is spilled, it runs inside door rather than out.

I bought an electric slide in oven a few years ago, and ever since, the oven temperature does not run true. I had to purchase several oven thermometers to see what the correct temperature was. The MAIN issue that really scares me is the self-cleaning button is too easily activated and locks the oven door. It gets extremely hot and is extremely hard to shut it off. One time, we had to call a neighbor to help us pull the unit out to shut it off. I hate that the digital buttons are located in front so when I wipe anything down to clean it, it activates ALL of the features and I have to constantly push the stop button to cancel out the functions.The clock quit working also. I will never buy another Kenmore product after my experience with this oven.

I do not recommend buying Kenmore Elite appliances. We bought the suite and all 4 appliances have required repeat service calls. The refrigerator has broken down twice and had to be replaced. The range had to be repaired. The dishwasher had to be repaired. The microwave had to be repaired and might need to be replaced. If you buy these appliances, you will have to buy the extended warranty otherwise, you will be faced with thousands of dollars of repair cost once the original warranty expires. I expect that these appliances will need to be replaced within 3-5 years and we will not buy Kenmore Elite.

We purchased a Sears slide-in gas range model 790.367 in 2008. Up to this point we have had some issues but nothing major. At this point the racks will no longer stay in place. We learned about this the hard way. This is the same problem others have described. I discussed this with the manager of our local Sears who was unaware of the problem but made a call to a long time service tech who told him that he was aware of this problem. He suggested we slide the unit out and push the walls in. We were not comfortable with this. We are considering making a service appointment but are concerned about paying a lot of money and having the problem recur. I chatted with the Sears expert who was not at all helpful. We are at a loss about what to do. We consider this a serious safety issue and will not use the oven. Like others we paid a lot of money for an oven we cant use. We feel that this is clearly a product defect and that Sears should help us.

Never had an issue. Freezer always stayed cold and the refrigerator worked perfectly. Ive had it for a long time and it works just as great as it did the day I got it. The only issues I had were with the freezer. It was hard to always fit several frozen pizzas and large tubs of ice cream. I just had to change my grocery shopping habits. It isnt the most glamorous. Its not ugly. It just looks dated when compared to stainless steel. It matched my kitchen at the time. It was on the lower end of the price range of refrigerators but it has lasted a long time without having repairs. It also doesnt use a ton of energy.

Nice looking oven, but it Shuts down randomly - F44 code. Had it replaced in less than a month after purchasing it NEW and the replacement does the exact same thing. SUCKS! We do not want this computerized **. Just give me a manual operated oven! We are going to have to get something other than this oven.

Works very fast and gets clothes very clean provided you use the right soap. Made sure that the lines are connected correctly. This was an item I bought on eBay and found that it was worth the price. Bought it bundled with a dryer. Cleans my items every time without fail. Only became unreliable when the top started to rust so I called the washer repair guy and asked to have the rust taken off. Instead they replaced the entire top of the washer. Appearance remained great until the rust showed up. The rust made the top of the dryer get dark and brown and strange. The appearance fell apart at that point. It was strange to see my clothes not look so nice at that point. It was very cheap, only a few hundred dollars so I was okay with the item totally falling apart when it did despite the fact that it was inconvenient. The value for me was perceived in the amount of money that I ultimately did not spend.

I have had for nine years with no issues. All units works and oven is a great self-cleaning one. It is way to clean the top. Everything works the way it should. My only issue is I hate the stains inside the oven door window you cannot get to.

My husband and I bought a Kenmore Elite refrigerator in October 2011. At the same time we also bought a stove, microwave, and dishwasher all Kenmore appliances. In December of that year our refrigerator started giving us an ER 1F error. We called and they sent a repairman out to look at it. They told us it was the ice maker blower motor. They replaced it and it was working fine. About 4 months later the same error occurred. They came back out and replaced the ice maker blower motor and the circuit board control that was suppose to fix the problem. It went out again and we tried to get them to replace the refrigerator but they wouldnt. Our warranty ran out in October of 2012. I had to pay $280.00 to have the same blower motor replaced about a month ago. Everyone of the repair men have told me that we are not the only ones with this problem. Why dont the company do something to fix it? The same motor has been replaced 4 times on my refrigerator. That should tell them that there is a problem.

They have good equipment. No problem. l would tell everyone that need stove, washer, dishwasher, and all appliances from Kenmore. I have a Kenmore freezer. A Kenmore dishwasher. When my dishes stop working they came out to check and got it fix it. My friend is buying a washer and dryer on Oct.3. 2015 from Kenmore.

Several months ago, while I was standing in my kitchen with my 9 year old granddaughter, we heard a high pitched noise. What happened then was terrifying. The outer glass on my Kenmore range model number 79075716893 had exploded out towards my granddaughter! I called Sears and was transferred through at least 4 representatives, only to be transferred to the repair department again. I received no help at all. Then, when I asked to speak to a supervisor, my call was disconnected. Sears needs to get on the ball when it comes to safety and not run away from the problem before someone gets hurt!

I bought the Kenmore front loader washer and dryer in burnt orange when we purchased our home. I LOVED them. They worked great for years. We did have a small issue with the vibration and it was loud. We did have an issue with mold, but we bought the special cleaning tabs and kept the door open when not in use. Well, the dryer started going first... not drying well. I would run the dryer 3 times to dry one load. Then the washer went. Door lock would hold laundry hostage... cycles stopping. Id say we got 5 good years out of the dryer and 6 good years out of the washer. We paid through the nose for these things... Really sad.

In 2002, we had a new home built and purchased all new Kenmore Appliances. That was a huge mistake. The range almost burned our home down. When the oven got stuck on high and wont shut off, I had to throw the breaker as the oven was too hot to touch. That was a couple of years ago. Sears wouldnt do anything for me. Lets see the Kenmore dishwasher as it had two motors and three thermal fuses replaced. The microwave door is cracking all the way up the handle for no reason. The fridge drawers have broken twice. No wonder Sears is just about out of business.

Kenmore Oasis Elite washing machine - F1 error message led me to do research online. After phone calls to Sears, I had to do my own homework. Found that there was a recall notification for serial# in range of CT01 thru CT49 which mine is. Model is 110 27092600. After many phone calls etc they said yes it is recalled due to the common F1 error message but that I have to pay for the repairs... WHAT!? Their product fails and so many of these washing machines failed that they had to do a recall but we the consumers have to pay for it? Never ever will I shop with Sears nor will I buy a Kenmore product even though I am in need of a new dryer, microwave/wall oven combo, and dishwasher.... oh and now a new washing machine or repair!

I purchased a Kenmore gas range model 79071153705 in April of 2010 and in Nov of 2014 the oven and the broiler stopped getting hot, wouldnt heat up whatsoever. This is totally unacceptable! I didnt spend a good chunk of money on a major kitchen appliance for it to crap out within 5 years. I expected it to last 20-25 years. I have been without an oven for 3 mos now because I cant afford to get it fixed, which probably wouldnt be worth it because a repairman would charge an arm and a leg to fix it, and I cant afford a new range right now. I do know this, when I do buy a new range it wont be Kenmore. Kenmore stinks!!!

I really like my Kenmore microwave. It’s efficient and has given me no problems. It is stainless, is easy to clean, and wired into the wall above my stove. I have had great success with Kenmore products all through the years.

My Kenmore range is only 5 1/2 years old and I am told that the computer board in the front of the range has to be replaced at a cost of $443.00 plus instillation cost $118.00. My burners and oven no longer work. We have bought many appliances from Sears over the years and I will not go back nor will I buy another Kenmore product. Upon moving to a new home 5-6 years ago, we bought a Kenmore fridge, dishwasher, range, washer and dryer. I am very disappointed with the stove and the operation of it.

My washer, a Kenmore top-loading washer, model 2002 was purchased brand new from Sears. It is exactly 9 years old. It still washes, but for about 3 years now, it ALWAYS gets out of balance! The ONLY time it doesnt bang around out of balance is the very rare occasion I wash an extra small load. I am one person and wash 1 medium load about once a week. Sometimes a sort of large load,This washer has never been heavily used in any way. But, no matter how carefully I arrange the laundry in the washer when it gets to the spin cycle it sounds like someone is banging around inside it with a sledgehammer. The machine usually moves out of place it bangs so hard. There is no way to balance a load in this machine! Also - I HATE the safety lid lock button that makes me wait forever to be able to open the lid and try to re-arrange the load so it will not bang - but half the time - I cant really see why its out of balance and rearranging often still doesnt work ANYWAY. This was the least expensive washer they had - but I urge you - DONT buy it or buy any they have similar to the 2002 model. My mom had a Kenmore that lasted over 35 years. Boy, the old saying they dont make em like that anymore is an understatement. Im of the opinion a $300+ washer that gets medium use should last AT LEAST 15 years BEFORE it presents problems. This one started this problem at 6 years old. Also - I hope my next washer does NOT have a safety lid lock. It is an entirely unnecessary issue that presents way too many problems!

I too have a Kenmore stove (Model #C970-648229) with falling racks! I have e-mailed Sears with no solutions. Ive been to their store where the stove was purchased. They even took a rack and have never returned it. They have suggested I pay for a service call to have an agent come out to tell me what the problem is... I know what the problem is - the racks no longer fit the oven! Apparently I have found out it has something to do with the lining of the walls in the oven??? Every time I have my oven on to bake something I hear this crash and the racks have fallen and my item being baked ends up spilling all over the oven. I am very, very frustrated with this. I will never buy anything from Sears again!!! And it seems they dont want to deal with this problem!! Has anyone received relief?

The stovetop grids are so easy to clean, you can lift them completely off and polish the stove surface. Nice variety burners and center for grill, easy to make multiple pancakes at once. Oven is large and easy to clean, racks remove easily.

I purchased Kenmore Elite hood range model # 233.52363200. After 6 years the lights stopped working. Both the bulbs were good. After 8 years the blower stopped working. I spent over $500 for this item. This is a piece of junk.

I just purchased this range Friday after Thanksgiving 2015 and less than a week the burner caps got SOMETHING on it and it wont come off. The touch pad is ultra-sensitive when cleaning. (You can turn on the warmer, oven light, or even set the timer.) This is very frustrating. You have to WIPE WITH A WET, SOAPY cloth then a dry, no lint cloth so that it doesnt smudge. That also goes for the stainless. This range costs a mint too much to have to go through the inconvenience of this clean-up. As far as all the functions of the range, they seem to be working fine. Give me a couple of months and I will get back to you as to whether I am satisfied with this purchase.

We bought top loading high efficiency low water washer SN C54547545 in July 2016. It took a lot longer to wash a load. This year 2019 it started acting strange. The clothes were too wet and I’d drain/spin again. Checked the troubleshooting section-nothing worked. My husband put clothes in dryer while I was out and the load was too heavy, causing my dryer to burn up. Now I’m looking to buy both. Washers should last longer than 3 years!

We have had this oven for 5 years. In the 5 years that we have had it it has had a minimum of 2 repairs. I clean it with the automatic cleaner and something burns out in the oven. The last time I needed to wait several weeks for the part and make a second appointment for 2 servicemen to come out to pull the oven out of the wall. It is so obvious that there is a flaw with this oven. Again, I made the mistake of using the automatic oven cleaner and I am again without an oven!! It is so frustrating and Sears suggested that I google it. Not the kind of service I expect. I will never buy a Sears product again. Very disappointing.

Kenmore Electric Range Model 790. Do not purchase this product!! The past few years we have been dealing with this range going directly to broil while baking. Almost started a house fire when it first happened. After calling and writing Sears I have gotten no response, no help or assistance with repair and there has been no recall even though I have read hundreds of similar incidents. I have unplugged it, reset breaker, and it works for a week or two then does it again. I have learned to cook using broil but it gets too hot and code error F10 flashes. Absolute terrible product and I am disappointed in Sears for not helping people out and for safety reasons, getting these ranges out of peoples homes. No wonder Sears is all but going out of business. You cannot run a successful business selling this kind of appliance. PLEASE RECALL THIS ELECTRIC RANGE!!

I purchased a Sears Kenmore elite glass top range in the December 2009. Just before Thanksgiving 2013 my mom had cook dinner using one of the burners on top. My sister and I were visiting with her and we left after she finished eating. She went to bed at that time and we left her alone in her house. About an hour later her dog woke her up and she realize that something was very wrong. She grabbed her dog and her cell phone and went outside. She called 911 and the fire department and the paramedics came. Her home was filled with carbon monoxide and the dog actually saved her life by waking her up.Even though my sister had checked the stove after she cooked dinner for my mother, the oven had turned on by itself while she was asleep. The Oven had not been used more than two or three times and almost 4 years of ownership. My mother was in the hospital for almost 3 days on oxygen to clear the carbon monoxide from her blood. If it had not been for her dog we would have been planning a funeral rather than Thanksgiving and Christmas holidays.The oven is now with my insurance company at a laboratory for examination. I have read many, many stories about these ovens and stoves turning on and off the burners and ovens of at will. There was a recall in 2009 of 200,000 units. They must be waiting until the press or the liability is enough to do another recall. I put Kenmore appliances throughout the residence and I am very sorry for that now.

Poor design on the range door with sharp edges caused me a trip to the doctor today. The door shut quickly while putting something in the oven and while pulling my hand back. the sharp inside edges of the door pulled two areas of skin off my wrist. This is an obvious defect that needs to be addressed.

Have had no problem with it and seems to be very efficient. Last year the power went out for two days and the food was still cold. We had not opened the door. 24 cubic foot, held everything we needed and more with this side by side. Eggs milk and other things with plenty of room to spare. When we bought a birthday cake last year that fit also. I really liked the stainless steel, was not only easy to clean but matched the dishwasher and the cook top. The black water dispenser also was a good match with the range hood. It was definitely worth what we paid for it and they took the old one with them after they installed this. It looked really nice there especially with the stainless steel.

The only thing I can say as a 25 year contractor is stay away from this line, not worth the money. I used Pro, refrig, oven, cooktop, 2 dishwashers and you know what I havent had problems with? my Ninja blender! Everyone of the Pro pieces have had either a design issue or a quality issue, I have replaced and repaired every piece in my kitchen. If youre looking to buy high end Kenmore Pro is just for looks. Contact me Ill will tell you the list of items.

My stove was just 4 years old and heating it up to cook the circuit board overheated and caught fire. Board and wires were burnt. Sears warranty was brutal to deal with. Its not a big deal - why investigate what caused it. It only caught fire!

Purchased a Kenmore elite set of washer & dryer in July 2013. The washer is constantly getting unbalanced and cannot be left unattended because water keeps running until I stop and re-arrange the clothes. Sears has been out 4 times in 3 weeks to work on washer -- still not working properly.

The washer and dryer works perfect and I would recommend it by the company. Its easy to use and they last for a very long time. Other people has bought it and was happy too. It spins really fast when clothes are in it, cleans clothes fast and takes the stains out of clothes. And Im happy with the cycles spin on it. The cycle spins are fast on it. My washer and dryer are both white. I use both of them and got them for a good price. And the company is a great company. The value is great, the price range is great. Youll be happy with it, so will the customers on the face of the planet.

Performance was good. I rarely needed to pre-wash dishes by hand. Just rinse any solids or large amounts of liquids and dishes were always clean, even without using the hi-temp wash. Noise was tolerable, so you did not feel like you had to be in another room while the dishwasher was running. It is a standard sized dishwasher with a fairly normal interior layout common to most dishwashers in this price range. Dishwasher looks very nice in a kitchen of stainless steel appliances. They do show smudges and dirt, so cleaning is important. Window cleaner works wells to avoid streaks, but using stainless steel appliance cleaner gave the metal a deeper look, with easy application and is worth paying a few dollars for. This Kenmore was a good mid-range dishwasher. It is not silent, nor does it have an extremely well thought out interior, but it cleans well, looks good, and gets the job done for a reasonable price.

Purchased a Kenmore Electric Range in March 2017. Last Monday night 11/06, while using the oven at 450 degrees, the glass in the oven door exploded and shattered. 3rd party technician arrived today for service appointment. Opened the door and confirmed the window was shattered (nice work genius) and informed me that it would take two additional weeks for the parts to arrive. In my opinion, if something this violent happens to a product, then I would say its defective. I want my defective stove to be replaced!I have spoke with exactly 10 Sears and Kenmore representatives today and have not received any assistance on the replacement of my defective stove. Even drove down to the store I purchased it from to seek some assistance... That was a useless waste of time! I have even had two representatives tell me that it usually takes seven or eight occurrences or service calls before they deem a product un-repairable and would consider replacing it. So... Kenmore and Sears would rather keep an appliance in service with risk to my family if the window decides to fully explode and shatter, rather than just replacing a range??? I have never experienced such a poor level of customer service as I have today. This is a perfect example of why the Sears Holding stock is only at $4.50 per share this morning and the fact that they are closing another 100+ stores. They treated me like I was some sort of thieve and all I was trying to do is replace a defective range to keep my family safe. What really blew me away!!! I told the last customer service person that Kenmore does NOT stand behind their quality or product! Freddies response was that Kenmore doesnt even produce or manufacture the ranges. They are made by Whirlpool and Kenmore slaps their brand name on the product. Freddie wasnt even fazed, almost like he didnt even care. Guess I wouldnt care either if I was working for a sinking ship!

We purchased our Kenmore stove Model #790.97453804 in June 2010 and until this weekend everything ran smoothly. Just as we had finished dinner the outer glass on the oven door exploded!! Glass blew out about 3 ft. all over the kitchen floor. Our grandson had just walked past the door. This could have been far worse than it was. A visit to Sears on Sunday proved futile as, you guessed it, they had not heard of this happening and didnt know this type thing could happen. Luckily I had taken pictures of everything as proof & showed them. All they did was provide phone numbers, which I called. They could only schedule a service call. I checked the internet for any recalls on this particular model and found none. So we bought another stove but it was NOT a Kenmore. No more Kenmore appliances for our family.

My Kenmore Self-Cleaning range is 5 years old, and about two years ago, I noticed the oven racks were falling out of the groves. The oven box seems to have bowed out and the racks fall out and do not fit anymore. I assumed Sears would take responsibility for this as this should never happen. When I brought the problem to them, they said I must buy new racks costing about $150.00 and that there was no recall on this problem. I think this is unfair and irresponsible on the part of Sears to not recall these ranges or at the very least, replace at no charge the racks.I have been a faithful Kenmore customer for over 30 years, but I will never buy another Kenmore appliance or any appliance from Sears again unless they do the right thing and correct this problem. Without proper fitting racks, the oven is virtually unusable, not to mention a safety hazard as hot items placed on the racks can cause injury when the racks fall out of the groves. I have been burnt more than once due to this. Shame on you Sears!

It is an attractive over the stove model. My only complaint is that it sounds tinny when you open and close the door. It makes it sound very cheap. It is stainless steel maybe that is why ...who knows!!

Have had difficulty removing door for cleaning since the purchase of the stove... Kenmore! I sure have had problems with this unit!

Ive never had a washer where I didnt have to pre-soak stains for them to actually come out. This washer does that, which is awesome since I have a chef husband and 16 month baby whose clothes get tons of stains. It has a huge capacity! I can wash entire loads without the washer becoming unbalanced and making a racket, which saves me a lot of time and aggravation! I love the silver color instead of plain old white. It doesnt take up any more space than our old washer, but its much deeper so it can hold more. The buttons are easily accessible and the functions are easy to read and understand. Everything I could ask for from a washer are included with this one. Im so happy that I bought it. The low price was a huge plus as well. It beat out any other washer in the price range as well as any that were more expensive.

The over-the-range Kenmore microwave caught on fire where the rack attaches to the internal framing. I called Sears and was passed along to FIVE different people all saying that there is no recall on this model (80323 model # 79080323310; serial #KG 60953623). Clearly there is a problem and Sears/Kenmore is not willing to acknowledge a faulty product. I have found similar examples from other customers where the microwave caught on fire in exactly the same location - where the rack inserts into the internal framing. FAULTY PRODUCT! DO NOT BUY THIS MODEL!!

Have had dishwasher for twelve years with no problems. Previously, I had a stove that was replaced only because of style. I have never had any bad incidents with any Kenmore appliance.

We were so happy with the features of our side by side refrigerator. Until after 2 years after purchase it stopped cooling. My old cheap fridge that it replaced lasted 10.5 years. I purchased this more expensive refrigerator as I thought LG/Kenmore was a good brand (also bought a stove & washer dryer by them. Upon researching the problem, looks like there is a class action suit against LG due to faulty compressors failing after 3 years, which they claim LG knew about, but kept selling these. Now I am out a freezer full of meat and have an expensive repair. THIS IS NOT FAIR. I had a repairmen come diagnose the problem and he said it is the compressor. $300 for parts and $600 for labor. That IS $900 to fix my $1400 fridge. A MAJOR APPLIANCE SHOULD BE BACKED BY BY AT LEAST A FIVE YEAR PARTS AND LABOR WARRANTY. I was not expecting to buy a new fridge every 2 years.

I have never had any problems out of mine. I would recommend it to everyone looking to purchase a dishwasher. They should get one them. They are good quality, long lasting and dependable. Everybody should have this brand. They are really good on their sizes. They have the right size for everybody. They have a long range of models so Im sure you will find the right size one you are looking for.Very good looking models. They look somewhat similar but you can tell the difference between them. I have a black one to match my other appliances but I really liked the one I have and the stainless ones they are very nice. They dont really cost that much for the quality of them. Its well worth it but Im a firm believer in you pay for what you get and you get good merchandise with this company.

We bought the Kenmore elite refrig. and electric cook stove. Both a piece of junk. Have had 3 yrs now and nothing but trouble... Refrig, compressor, blowers and other things have went out. The cook stove the panels kept going out, which we have gotten rid of and went back to our gas stove. The refrig. has another problem. It is showing the error F1. They will be out tomorrow to check it and it has only been about 3 months since the compressor and blowers were fixed... We are also having problem with the bottom freezer compartment. It keeps coming off its track... I recommend not spending your hard earned money on these two products... They are junk.

We have a 5 and 1/2 month old new home with all new appliances and this Kenmore microwave oven went out five weeks later. It took five weeks to get them out for repairs. It went out again in five weeks. He put everything new in that he thought would make it work. Now about five weeks later, it quit working again. Almost three weeks later, they will be back. We are using an Emerson oven from Wal-Mart we have had for years. There is only two people living in this house. I am 72 and my wife is 70. We are very careful and use our appliances with care. This is our first new home and have bought from Sears for years. We are very, very disappointed in this handling and oven. Could you please give us the service we have given you over the years? We are Christian people who expects the same service as we have given. It is apparent that this is a lemon oven and we expect your cooperation in this matter. We are very disgusted in the oven. We wait upon you for help. Thank you.

My glass top oven is really and has never given a problem since I have owned it. It the best stove and greatly recommended it. I love the double burner so I can go from small to large cooking for dinner.

Kenmore Household Microwave 790.80373310 - Ive had this unit for exactly two years. Never had a moments problem. Its an over the stove model and the other day I was running the fan on low while boiled eggs. After I was done, I noticed a smell of something being hot. I ignored it but when I went to shut off the fan it wouldnt. I tried several times but finally I unplugged it and pulled it back in. The fan shut off but I smell was stronger. An hour later I went to use the microwave and found that then plastic turntable inside as well as the smaller turntable had gotten so hot it turned from red to black and MELTED! Keep in mind, the only thing that was running was the fan when this happened. I tried to call Sears and was just given the runaround. Its two years old! It could have burned down my house if Id left it alone. Im horrified about this situation.

I bought all 4 appliances at one time, Kenmore elite top of line bottom freezer/ref, dishwasher, microwave and electric stove. Ive owned them for at least 4 years and had problems with all of them. I paid top dollar for junk. What put me to post my displeasure was the refrigerator. About 1 month after warranty expired I began to receive Er 1F messages. I read on internet to pull the plug and it will resolve problems. I did it several times a year since then and problem would resolve and come back again. Now its becoming more frequent and water is now leaking from ice-maker. Going to change fan and motherboard to see if it solves the problem. Dishwasher also top of the line which I had to change major part that failed which caused major flood/water damage to house. Lucky that was still under warranty at the time. I would not recommend this product to anyone. Buyers beware. I signed up to a class action suit regarding refrigerator problems couple years back but did not hear back from group filing lawsuit. Sears and Kenmore should stop selling these inferior products with the elite tag. I had a GE appliances that lasted for 10 years or more which was much cheaper and more reliable than these terrible products. No wonder they were pushing me to purchase extended warranty cause there was known problems with these awful appliances.

We purchased this 40 range from Sears & Roebuck brand new with other appliances. They have had problems too & are all too expensive for what you get any more with too many digital, sensitive, & failing parts. We have been purchasing Kenmore products for over 35 years before purchasing these new products. The problems started after the range was less than three years old, but out of warranty. The bake element melted & burned out & melted. The cost of the part alone was over $60.00 for the element. Then three months later the range caught on fire again & the element burned again (the oven was not even turned on), this time the control board & some wiring between the element & the control board also burned. Now in addition to the element needing replacement again, the control board & wiring needs replacement. The cost of the control board alone is nearly $500.00. That is more than the last oven even cost. This oven was over $2000.00 & burning out in less than 10 years with the cost of repairs ridiculous. Something is just not right.

I purchased an expensive Kenmore Elite electric stove/oven in 2009 and have had many problems and have spent much money on repairs. Until recently I was unaware of the numerous complaints and lawsuits filed with similar issues. My top burner does not turn off, but remains on and on high. The burner has also turned on by itself when not being used. I have called with my concern for the safety of my family as I believe this to be a fire hazard. I believe this appliance should be recalled, but I have been told that my appliance does not have the model # of the ones that are recalled. We are waiting for another service member but in the meantime worry about the hazard this poses to my family! Sears has offered no help or concern as they believe my appliance is not one of the many recalled. I fear for the safety of my home and family.

I purchased a Kenmore brand gas range in February 2008 for over $1,000 on sale. Sears installed. I found out upon delivery that it was manufactured by Electrolux. I was unhappy with the stovetop from the start. Its almost impossible to clean once something spilled on it while hot. Functionally, it worked okay. However, when doing self-cleaning process, the oven never really seemed to get clean. On Saturday, March 16, 2013, I ran a cleaning cycle for only 2 hours as it was not that soiled. As per the salespersons instructions, I also cleaned the cast iron stovetop grates in the oven. I noticed that after 30 minutes after cycle completion, stove is still radiating a lot of heat. It was then I noticed that the clear cover over the touch plate on the control panel was melted and discolored. The touch pads would not function. I contacted Sears Appliance and was told I could purchase warranty coverage; otherwise, there would be a service call as well as parts and labor. When I asked if there had been any similar problems, I was told no. When I asked why I would be charged if it was a manufacturing defect, I was told to contact Kenmore. So I contacted Kenmore and was advised it was not covered by any warranty, there were no problems known and no recalls had been issued. Upon checking online, I found numerous similar complaints regarding the control panel melting and one case where the oven actually caught on fire within five minutes of starting cleaning cycle. The individual model numbers were not listed nor the manufacturer. But since most of Kenmore appliances are made by the same manufacturer and just labeled Frigidaire, Electrolux, Tappan, etc., I figure it doesnt really matter. Using my preferred appliance repair person, the panel was replaced at a cost of $298. I had to order the touch pad from Kenmore and Im expecting a 2-3 week wait for delivery and additional cost of $22 for part. Labor is unknown at this time. I know appliances are only built to last 3-5 years anymore, but this still poses a real hazard. Im afraid to run the self-cleaning cycle now for fear of a repeat incident and additional expense. The repairman stated he was unable to determine what caused the malfunction. I believe its partially a design problem as one oven vent is directly below the control panel. I received no satisfaction from Sears or Kenmore. Im wondering if a class action has been discussed.

Weve had our oven 5 years. Its had several problems right from the beginning. The first thing that happened multiple times was on the larger bottom oven the oven racks would come off of the grooves inside the stove and on my occasion I burnt my arm. I contacted Sears several times with that concern. However I heard nothing back. The stove was no longer under warranty. I was inquiring if anyone else had been burnt because of this flaw in the oven. I have continued to have issues with the convection only working half of the time as well as the top oven burning the bottom of everything. I know its time to invest in a new oven. I just didnt think I would need to do so after only 5 years and at a cost of $1600.00.

Purchased the Kenmore Electric Range Model #790-94182310 in March of 2015. Used mostly the top, some baking but no more than 10 times a month. Babied this range! Wiped up any spills myself. However had a spillover and decided to do the first self-clean. Range is 1 year and 8 months old. The error code came on flashing F-10 on the display. I hit the off button but the F-10 continued to flash. Turned off electric supply at the breaker. Never had a ring or anything other than the F-10 to alert me. By the time it cooled, I had done the research for troubleshooting which was very helpful through YouTube by a Sears technician. We learned there was probably a temperature sensor problem. We also learned how to test it and the control panel. After removing the back panel, we discovered they both were heat-damaged. Part of the control panel was blackened by fire. The odor that I smelled and thought was the cleaning, was the plastic around the panel and the elements within the control panel. Called Sears - they offered to send a technician that would cost $89, then of course it would need the parts. Didnt bother finding out what that would cost. Did not buy the extended warranty. Who would have thought that the first time you self-cleaned an oven it would catch something on fire!!! Very unsatisfied. We are going to attempt to fix it ourselves but we do not intend to ever purchase Kenmore again. Loved my KitchenAid that I had for years and only got rid of it because it was black and I wanted to change to white. Needless to say, we are angry. Also said they could not find where there was a recall on the range. Gave me another to call which I will do. Now to hope for a recall which I feel is necessary!!! I have pictures but for some reason says file type not accepted???

I had a Kenmore refrigerator several years ago which lasted a very long time. It had several different compartments so you could squish this on many different levels which made it easy to organize and arrange things. The top shelf could be placed really far down so that you could place large jugs of water, soup pots or other crock-pot type of devices there with no problems plus you could fit even a large turkey roaster in there during the holidays. So, I would not complain about the spacing. The refrigerator itself was very quiet. I could barely tell that it was running. You could easily adjust the dials inside to change the temperature of the refrigerator or freezer. There was no frost build up in the freezer ever. I would suggest this to anyone.

We've had our Kenmore range for 14 years and have never had a problem. Oven works great and temperature is true to the setting you select. Would definitely recommend Kenmore.

On 1-28-18 we bought a NEW Kenmore Elite Convection Oven with Warmer Drawer. also bought the Warranty Protection. Total sale $2,084.43. First one came damaged. March 2018 received the second one. Good shape, but the delivery guys left clear tape on the inside and left the oven on. When I opened the door the gasket pull off the oven. Took 2 service call to get one installed right. Glass Top is a pain in the butt to clean. You have to use Kenmore Cleaner. Nothing Else Works. Convection (Double Fan) is horrible. Bakes Terrible. No matter how much I try either things are way overdone or doughy in the middle. I hate it. I have had a convection oven for 17 years and I have loved every minute of it. Used convection at all time. Not with this oven! Its is just beyond me how it is so terrible. Sears repair guys came 5 times so far. Now the bottom drawer is rubbing on the underside of the oven where the heating element is. When the oven heats it is expanding the metal under the oven. Now they tell me it will be a Major Rebuild. I was told my a Warranty Supervisor (Alisha) that if the tech came out and confirmed that the problem was indeed what I was saying I would be issued a refund ticket for a new or different oven. Well now they (Milly a different Supervisor) are saying that in order to issue that the oven will have to go under the same repair 4 times in order for that to happen! So 2 repair guys will be coming this month and it will take 3+ hours to repair a defective oven at the cost of about $400.00. The repair guy said he has never done this before so he is bringing another guy with him. So yet another day interrupted by a Sears Repairman that should not even be repairing this oven. We should be able to return it for a full refund or an exchange. Oh and the repair guy first attempted to fix the drawer by bending the sides with a block of wood. Now the drawer is bent and the issue was never the drawer, but the bottom element causing the oven to warp downward against the drawer. It is worse than before he came! When the oven cools it pops back up. It is a factory defect and we should not be treated this way! I stopped using the convection after one repair guy reset it over 35 degrees upward. My cookies were burnt in 2.5 minutes and doughy in the middle. I reset it back to factory temp and gave up. The oven bakes fine at reg bake, but the convection part of it sucks! I have spent hours on the phone with Sears Warranty. I have gone through things like, We cant find your information, You didnt buy a new oven, lost information, complaints not being documented after they say they are writing it down on our account. Either they lie about their names or the next person lies about now knowing another Supervisor. I request a Supervisor and they stall and keep asking me how they can help me. Oh and if you call Sears Warranty and get a gal named Kathleen, just hang up and call again until you get a different person. She is the worst. She cant find anything. She cant type even your number in right. I have dealt with her enough to know just to hang up. If you tick her off shell say she is transferring you, but youll be disconnected.We are now considering loading up our oven on a dolly and taking it back to the Sears Showroom with all the receipts and demanding a refund. Wish us luck. DONT BUY FROM SEARS!!! We have been Sears customers since 1976 and loved them. Now they are the worst company ever! Customers are NOT important to them and neither is keeping their word! Warranty Persons Names to take note of: Kathleen, Milly and Alisha (who now doesnt exist according to Milly).