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Kenmore Distancia Garantia
The Kenmore range warranty will depend on the specific model and purchase date of the range.
Typically, Kenmore ranges come with a one-year limited warranty that covers parts and labor for any defects or issues that may arise during normal use. Some models may have longer or more comprehensive warranties, so it's important to check the warranty information that came with the range or contact Kenmore customer service for more details.
Additionally, customers can purchase extended warranties or protection plans for their Kenmore ranges, which can provide additional coverage beyond the standard warranty period. These plans can cover things like accidental damage, power surges, and other issues that may not be covered by the standard warranty.
As with any warranty, it's important to read the terms and conditions carefully to understand what is and isn't covered, as well as any requirements for making a claim. If you have any questions or concerns about your Kenmore range warranty, it's best to contact Kenmore customer service for assistance.
Páginas de códigos de error relacionados:
Kenmore Refrigerador Códigos de error, Kenmore Distancia Códigos de error, Kenmore Lavadora Códigos de error, Kenmore Secadora Códigos de error, Kenmore Microonda Códigos de error, Kenmore Lavaplatos Códigos de error, Kenmore Calentador de agua Códigos de error, Kenmore Gas Grill Códigos de error,
Páginas de resolución de problemas relacionadas:
Kenmore Refrigerador Solución de problemas, Kenmore Distancia Solución de problemas, Kenmore Lavadora Solución de problemas, Kenmore Secadora Solución de problemas, Kenmore Microonda Solución de problemas, Kenmore Lavaplatos Solución de problemas, Kenmore Calentador de agua Solución de problemas, Kenmore Gas Grill Solución de problemas,
Páginas de reparación relacionadas:
Kenmore Refrigerador Refacción, Kenmore Distancia Refacción, Kenmore Lavadora Refacción, Kenmore Secadora Refacción, Kenmore Microonda Refacción, Kenmore Lavaplatos Refacción, Kenmore Calentador de agua Refacción, Kenmore Gas Grill Refacción,
Páginas de piezas relacionadas:
Kenmore Refrigerador Partes, Kenmore Distancia Partes, Kenmore Lavadora Partes, Kenmore Secadora Partes, Kenmore Microonda Partes, Kenmore Lavaplatos Partes, Kenmore Calentador de agua Partes, Kenmore Gas Grill Partes,
Páginas de precios relacionadas:
Kenmore Refrigerador Precios, Kenmore Distancia Precios, Kenmore Lavadora Precios, Kenmore Secadora Precios, Kenmore Microonda Precios, Kenmore Lavaplatos Precios, Kenmore Calentador de agua Precios, Kenmore Gas Grill Precios,
Kenmore Distancia Garantia
Product Reviews:
Nice looking oven, but it Shuts down randomly - F44 code. Had it replaced i
Nice looking oven, but it Shuts down randomly - F44 code. Had it replaced in less than a month after purchasing it NEW and the replacement does the exact same thing. SUCKS! We do not want this computerized **. Just give me a manual operated oven! We are going to have to get something other than this oven.
I have all Kenmore appliances. Never had a problem with any of them. I have
I have all Kenmore appliances. Never had a problem with any of them. I have the washer, dryer, stove, refrigerator. Didnt buy the warranties on them because knew I wouldnt need them. Know a lot of people that own Kenmore - never heard of any problems.
We remodeled our kitchen may of 2013, and purchased new elite, stove, refri
We remodeled our kitchen may of 2013, and purchased new elite, stove, refrigerator, microwave. 3 months after purchase, after using oven and turning it off, it was discovered that not only did it not switch off, it was super heating! We shut off the breaker. Called Kenmore, they sent a repair man out, who looked at it, and decided to replace the control panel. Took about 5 days for the part to come in, so I was without my stove for About 7 days. He replaced the part and we hoped all was well, but then, last week, it did it again. This is very scary! If we hadnt noticed, our house could burn down...again Kenmore wants to repair it, Im done with this lemon! I will never trust it again! Obviously, there is a piece in there that is blowing out this control panel. I paid a lot of money for this range, all I want is what I payed for. Kenmore was useless, but Sears is working with me. So hopefully, they will be replacing it for us....we will see over the next couple days...
We bought a Kenmore Electric Range 790.9420, 9424 just under 2 years ago fo
We bought a Kenmore Electric Range 790.9420, 9424 just under 2 years ago for $700 (January 2015). The Convection has never been impressive... Following the directions but still burning items (I have since found out that it shouldve performed much better than that but I had no reference point) and it cant cook more than one item at a time without slowing down the cooking process or burning items. The last straw was two weeks ago, 12/10/16. It made a very loud POP while trying to bake a pizza. It totally stopped baking. For the last two weeks I have gotten the worst customer service through Sears that I have ever experienced. The local store hasnt been able to help (in fact when I tried to call their listed number, they never answered and then the phone call just cut off after 3 minutes of listening to it ring). I had to go into the store to tell the manager that their phone hadnt worked for 3 days as I had tried to reach them, then the 800 Sears Service number that is listed to call has been just terrible. Those at the 800 number must be trained to never help the customer or admit that their product hasnt delivered as it should have AND they arent allowed to give out any information on someone higher than their level to complain to... Absolutely no accountability. The main numbers of 1-800-469-4663 and 1-847-286-2500 have given me NO satisfaction. They have transferred me to Sears Holdings, Sears Solutions, Sears Rewards and NO ONE has been able to help me. All say it is on me, I didnt buy a warranty but that they can come out for $89 to assess it! Are you kidding me? My Stove/oven isnt made to last even 2 years? My phone call issues range from completely dropping my calls, putting me on hold for 25 minutes and never returning to speak to me so I had to hang up and call back and start all over, saying there is no recall or defect on this item so its costs are on me. I have been trying to give Sears some time to take some responsibility for their defective product...I finally had another local repair man come out and they determined it is the Control Panel... Cost is estimated at $250 (thats just for the item), then add the labor. I called Sears with this information. They have no solution other than to tell me to pay their tech to come out and assess it. I will NOT do that. I will not buy a Sears product ever again and I will do my best to let everyone I know to never buy from there again. Other than the store manager who did a good job hearing me but had no authority to help me, I have experienced ZERO customer service. I spoke to the store manager yesterday and there was a sign of a very little movement after I pressed more that my appliance shouldnt break in under 2 years and that anyone must have a warranty for something under 2 years. She was going to contact the Service Factory Manager directly for me. I have doubts that anything will result and plan to buy with a local company. The individuals on the phone are not accountable to anyone... They dont seem to care if you have a lemon or if you will not do business with their company anymore. I was told if I had an issue and wanted to speak to a manager, that I could call back and hopefully I could get through to the Arizona call center versus the Texas one. Are you kidding me? No accountability, No customer service, No standing behind their products and making it right with customers. Terrible. I/we have many more years of buying power and it wont be with Sears. I really hope my review will prevent someone else putting their money and faith into any Sears products.
We purchased a Kenmore range less than 1 year ago, and the seal on the glas
We purchased a Kenmore range less than 1 year ago, and the seal on the glass on the front of the range leaked grease in between the glass panels. The Sears repairman took it apart and cleaned it. But he told us that this would happen again and that there was nothing that they could do. A Kenmore rep told me the same thing happened to his to, but he just put a towel in front of his stove so it would not look so bad. So I guess I will put a towel in front of my new Kenmore range so it doesnt look so bad with my new Kenmore Elite fridge, Kenmore Elite dishwasher and Kenmore Elite microwave.
Please dont buy Kenmore, or from Sears. My stove caught on fire last night
Please dont buy Kenmore, or from Sears. My stove caught on fire last night (11/21/14). Sears wont replace it they want me to pay for the repair....NOT, so here is what happened: We cut the oven to warm up then walked away. We heard a popping then a smell of wires burning. If we had not been in the kitchen this would be a different story. I call Sears, oh they want me to pay to have them come look at it, I dont think so! The earliest they can come to look at it is DECEMBER 2nd, Wait that is a week and a half! They told me that I cant get it replaced without me paying for it even if it is faulty wires. I AM SO MAD right now! If you have a Kenmore range in your house unplug it NOW, wishing I had never bought this thing!
Two Sears brand appliances, Kenmore, were in this house when I purchased it
Two Sears brand appliances, Kenmore, were in this house when I purchased it October 1, 2015. Both appeared fairly new and were installed during a kitchen remodel by the previous owner. Three months ago I trashed the microwave because it had so many issues. Now the stove Broil element comes on by itself and cannot be turned off at the stove console. The stove gives no indication that anything is turned on.My kitchen smoke alarm went off while I was in another part of my house alerting me that something is wrong. A glance at the stove, the only source of heat in the kitchen, and there was no indication that anything was on. A quick look in the oven and the broil element was glowing, the oven was very hot, thus the fumes escaping that set off the smoke detector. Nothing would turn it off. I turned off the breaker in the main panel and let the oven cool overnight. The next morning I turned the breaker back on and the oven came on with it, still not showing any indication of heat on the stove control panel.I Googled known defects with Kenmore stoves. Seems this is a known problem though Sears hasnt been very helpful getting it fixed. I havent reported my issue yet, not to Sears anyway. On Monday Ill be seeking legal advice about the possibility of a class action. In the mean time Ill contact Sears for a comment. This is a safety issue, my house could have caught fire while I was asleep or away and they knew the problem existed but did nothing.
I purchased a Kenmore Elite top load washer in 12/2011. In roughly 12-13 mo
I purchased a Kenmore Elite top load washer in 12/2011. In roughly 12-13 months, the area around the bleach dispenser started to show signs of rust/corrosion. I contacted the Sears customer solutions group and they arranged a service call, which I paid for, to assess and confirm that there truly is rust/corrosion around the dispenser! I was quoted almost $300 for the repair, however the technician stated that there was a Service Flash for this very issue which apparently warrants a notification and how to handle it. This service flash SF26-813 clearly states as a repair as having a redesigned cover and dispenser along with having the cover completely painted. This obviously was a manufacturing defect that, when I started addressing with Sears, turned into a hot potato hand-off, from one department to another, without any sign of helping resolve the issue. They even sent me to LG, the manufacturer, to try to have them do something for me, instead of them bringing the issue to LG as their vendor and expecting resolution and seeking reparations. I finally was given a case number that was essentially useless since there is no direct contact person to work with, which in effect results in multiple solutions group people passing on emails trains without any point of contact. I even asked for direct contact and provided my phone number through every email...but still no call. This is the ultimate shell game with consumers...create a customer solutions group to help you...but dont actually have this group do anything to foster customer solutions. I was however offered $65 for part of the original service call. I even asked if they even interact with their vendors... in this case LG, to force them to own up to poor engineering and design, to help rebuild credibility and demonstrate responsibility for their products. I am Sears customer not LGs, and as such Sears should have an obligation to me. They in turn need to hold LG accountable for their inferior manufacturing design. Whatever happened to taking care of the customer? Sadly...this is a bygone saying.
I was turning on the simmer select burner, and heard a gun shot like noise
I was turning on the simmer select burner, and heard a gun shot like noise coming from range. It was terrifying and boiling water from the other burner splashed on my hand. Everything went dead on the stove. It tripped the circuit breaker. I called customer service and product recalls 5 times and kept getting transferred. No one seemed to care, other than to tell me our stove is not subject to recall. I consider this not only a waste of money, but a safety issue.
My mother is a veteran of WWII but may be defeated by her Sears Kenmore ove
My mother is a veteran of WWII but may be defeated by her Sears Kenmore oven. She has a model 790 in wall oven which is an obvious lemon. It will frequently fail to complete a cycle (shuts off before cooking is done) and has ruined several batches of food. The problem appears to be a computer control module. While I was there over the thanksgiving holiday it abruptly locked up (as though about to go into self clean mode) with the holiday turkey inside. Fortunately we were able to locate the plug and unplug the thing (which still did not unlock the oven, but at least the dinner was not incinerated). We were worried about a fire and are grateful that it did not happen while we were out of the room. She has had at least four failures in the last year, but since the problem is intermittent (only once was it still malfunctioning when the tech arrived) it cant be verified for warranty replacement. The available service calls are limited to two days a week by the company Sears contracted with, so almost impossible to get the problem solved. Calls to Sears for repairs are often unreturned. Parts are apparently hard to come by (the control module was replaced, for example, but the part was ordered in February, arrived in August). Really disappointed in Sears... I was raised as a Sears customer, but am alienated by the way they treated my mom and disgusted by the drop in reliability. Used to think I could count on them, but no more.
Refrigerator had enough room for our weekly groceries. The shelves can be m
Refrigerator had enough room for our weekly groceries. The shelves can be moved easily to create the right size storage of larger items like milk and juice. The refrigerator was easy to clean, mainly just wipe clean. It operated efficiently and did not increase electric bill. Temperature stayed constant - did not have some food frozen in section that was not the freezer, as I have had with other refrigerators. The size of the refrigerator was efficient. Milk, Juice, and soft drinks all fit comfortably. In the doors there was enough room for all condiments and bottles of water. It was black, which is a color I like. Doesnt show fingerprints easy. It was easy to wipe clean. It fit in designated area for refrigerator and looked nice with other appliances. This refrigerator was a gift from parents to replace refrigerator that electrical surge ruined. The price was in range of what other similar refrigerators were priced. Delivery was free at store it was bought from. It was also installed free. It was a good price for the size and features.
Are these just throw away stoves? Bought a house with Kenmore appliances. L
Are these just throw away stoves? Bought a house with Kenmore appliances. Lucky then we had home warranty. First the refrigerator kept freezing up, so warranty sent out Sears to fix it. It was the timer bad. Model 10657368702- 2009 model. Then the stove/oven start burning everything we baked. It was stuck on broil. Warranty company again sent out Sears, said control panel was bad. A week later same thing, Sears was sent back out, control panel, diff. service tech. Ok its working again. Keep in mind, we were starting on pies for the holidays when it chard them to a crisp. Now less than year later, its control panel again. Stuck on broil and smoke you out. Home warranty has now expired. This part is over a $100! No dreaming way. How much is this stove going to cost us in the end? Under home warranty I was paying a copay, now this. The model # is 79096018502. Its now sitting in our kitchen and useless. Gotta pay to haul this thing off now. Its not that far from new. Come on now, three control panels in less than a year at over $100 a pop. So, do we as a Kenmore customer keep buying this control panel at that $100 or would you risk buying another Kenmore and most likely have same expense happen again?
I purchased my refrigerator from Sears in 2009. In the first year, I experi
I purchased my refrigerator from Sears in 2009. In the first year, I experienced the inside light not turning off and melting the cover to the lights. I am well out of warranty now, and my fridge stopped making anything cold. No error codes or signals, opened my fridge and freezer to puddles of cesspool of muck. It appears as though everything is fine from the outside. Apparently I need a new condenser. I have had nothing but countless strange problems with my fridge, hindsight is 20/20 now. I would NEVER purchase another from Sears or Kenmore. Expensive pile of chrome junk, paperweight at best.
Stops working if we shut off the oven and restart it, to adjust temp or if
Stops working if we shut off the oven and restart it, to adjust temp or if we need to put something back in because it was not done as we thought, only way to fix it is to pull the heavy oven away from the wall to get to the plug, unplug it, plug it back in, which is a disaster as its too heavy for me!
Several months ago, while I was standing in my kitchen with my 9 year old g
Several months ago, while I was standing in my kitchen with my 9 year old granddaughter, we heard a high pitched noise. What happened then was terrifying. The outer glass on my Kenmore range model number 79075716893 had exploded out towards my granddaughter! I called Sears and was transferred through at least 4 representatives, only to be transferred to the repair department again. I received no help at all. Then, when I asked to speak to a supervisor, my call was disconnected. Sears needs to get on the ball when it comes to safety and not run away from the problem before someone gets hurt!
I have an electric range from Kenmore. This stove/oven does a wonderful job
I have an electric range from Kenmore. This stove/oven does a wonderful job with its cooking temps. Some electric stoves overheat and does not cook properly but Ive never had that issue with my Kenmore. I trust my stove to cook at the proper temps that I put it on. I really have no complaints as far as I can think of and Im happy with my ownership of Kenmore products.
Purchased Kenmore Electric Range Model 79094182310 Nov. 2017. Within 1 yr a
Purchased Kenmore Electric Range Model 79094182310 Nov. 2017. Within 1 yr after using Self-Clean feature which resulted in scorched area to the top of oven door on left side, I called for service. This scorched panel was replaced and I was told not to use self-clean function???! During 2018 I continued using the oven, replaced the bulb and still getting scorched/brown areas on top panel of the oven door even at temps of 425 and above. Called again and tech from Indianapolis came, checked thoroughly, called for research info about this oven, advised that the oven door seems ok but heat exhaust from oven is faulty/insufficiently constructed and there is no repair/solution. This faulty electric range should be recalled and replaced.
My washer, a Kenmore top-loading washer, model 2002 was purchased brand new
My washer, a Kenmore top-loading washer, model 2002 was purchased brand new from Sears. It is exactly 9 years old. It still washes, but for about 3 years now, it ALWAYS gets out of balance! The ONLY time it doesnt bang around out of balance is the very rare occasion I wash an extra small load. I am one person and wash 1 medium load about once a week. Sometimes a sort of large load,This washer has never been heavily used in any way. But, no matter how carefully I arrange the laundry in the washer when it gets to the spin cycle it sounds like someone is banging around inside it with a sledgehammer. The machine usually moves out of place it bangs so hard. There is no way to balance a load in this machine! Also - I HATE the safety lid lock button that makes me wait forever to be able to open the lid and try to re-arrange the load so it will not bang - but half the time - I cant really see why its out of balance and rearranging often still doesnt work ANYWAY. This was the least expensive washer they had - but I urge you - DONT buy it or buy any they have similar to the 2002 model. My mom had a Kenmore that lasted over 35 years. Boy, the old saying they dont make em like that anymore is an understatement. Im of the opinion a $300+ washer that gets medium use should last AT LEAST 15 years BEFORE it presents problems. This one started this problem at 6 years old. Also - I hope my next washer does NOT have a safety lid lock. It is an entirely unnecessary issue that presents way too many problems!
Redid our kitchen summer 2009. Bought all new Kenmore elite appliances. The
Redid our kitchen summer 2009. Bought all new Kenmore elite appliances. The oven did not work from the onset. Would not hold temperature. 3 repair calls later over a 6 month period seemed to fix it. The door water dispenser stopped working and while a repair man was looking at it, ended up pulling out a wire inside the door - then proceeded to tell us we needed a whole new door at $600! No way are we spending $600 for the convenience of a water dispenser after HE pulled out the wire that stopped it from working. Cant wait till we can trash these appliances and get a name brand that works. Hope sears goes out of business. Such an awful retailer. Never again.
My Kenmore electric range (Model #790-9421340D; VF 83045790) is about 5 yea
My Kenmore electric range (Model #790-9421340D; VF 83045790) is about 5 years old. In December 2011, the range shut down completely due to a faulty control board for the variable temperature burner. I had the board replaced. A couple of days ago, I went to turn on this same variable temp burner and literally saw an electric current arc in front of my eyes! The surge caused my main circuit breaker to home to shut down cutting off all electricity. Thank God I was not hurt, but I shudder to think what might have happened. Obviously, I will be replacing this range, but not with a Sears product. We should expect that a major appliance should last more than a few years without needing repair. I will be shopping for a much more reliable product.
My husband and I went to Sears appliance in Clifton March 6, 2014. The sale
My husband and I went to Sears appliance in Clifton March 6, 2014. The salesperson was rushing to make a sale, but we insisted on asking questions like, Can the microwave be used with the rack that is inside it? He told us they sell them with the rack because it can be used with the rack. We paid $400 for the Kenmore over the range microwave oven. We even purchased the extended warranty. With both the manufacturers warranty and the extended warranty we felt safe. Well, the microwave caught on fire and when we called we got a royal run-around for 3 hours. Sears blamed the manufacturer, the manufacturer blamed Sears, then Sears blamed me for using the microwave. The consumer is now blamed for using the appliance as the sales person said it could be used. This microwave has a rack to be used when cooking. It worked well for 6 months, then it caught on fire. When we asked about the warranty and manual, it turns out that the consumer is at fault no matter what happens.My house could have caught on fire. I have a microwave oven that should not be sold because of its tendency to catch on fire or blow up. The techs used the words blow up, not me. It is a fire hazard. Sears will neither replace nor will they repair the microwave. The people at Sears dont know that Kenmore is a part of that company and that they have the same numbers. Its ridiculous. I took pictures of the charred section. I thought Sears was better than that. I guess the best suggestion is dont buy microwave ovens from Sears. I checked other reviews and they all give terrible reviews. I should have read those first.
When my families oven of twenty years finally kicked the bucket we shopped
When my families oven of twenty years finally kicked the bucket we shopped around for the best, not the cheapest, the best for our home. We happened upon Sears and found the Kenmore 5 burner range. We asked for it in white to match our kitchen and happily they had it in stock. The problems began the better half of six months. After baking for all that time we noticed that when any casserole is placed in the oven on the rack, it bends very close to baking. We called and were hurried off the phone by the horrible company saying new racks would arrive at our house in five business days. Three weeks later we called back after visiting the Store in Hermitage. We were greeted by an ignorant saleswoman (I am college educated and I am using the correct form of this word) who stared at us and said Why oh yes, these racks are flimsy. Maybe you could have a welder have ones made or go to a used store and but replacements. Flabbergasted we called the Kenmore hotline to be reconnected over and over to someone who informed us the racks were never ordered and a repairman would have to come and inspect the oven would be over to see if the oven was in fact broke. The man never showed and said there was no way our oven was broken. Not only is it unacceptable for Sears employees to be so inconsiderate to family who purchased a full price $900 product, but also it is horrid that Kenmore had lied and cheated us along the way. NO ONE SHOULD WASTE THEIR HARD EARNED MONEY HERE!
We have had this oven for 5 years. In the 5 years that we have had it it ha
We have had this oven for 5 years. In the 5 years that we have had it it has had a minimum of 2 repairs. I clean it with the automatic cleaner and something burns out in the oven. The last time I needed to wait several weeks for the part and make a second appointment for 2 servicemen to come out to pull the oven out of the wall. It is so obvious that there is a flaw with this oven. Again, I made the mistake of using the automatic oven cleaner and I am again without an oven!! It is so frustrating and Sears suggested that I google it. Not the kind of service I expect. I will never buy a Sears product again. Very disappointing.
The drum was a little smaller than I would have liked, so it required multi
The drum was a little smaller than I would have liked, so it required multiple loads to clean all of the clothes. But the multiple settings were nice and the machine washed my clothes well. My clothes never got caught in the mechanisms and the knobs are easy to clean if they happen to get soap on them. It was a very reliable washer. It didnt leak ever and never broke down. It has a sleek, clean look. Its white, though Id prefer black. The paint has chipped a little, but its not a huge deal. The overall value is excellent. The price is in the middle to upper range, but its effectiveness and consistency makes it worth it. Not being black lowers the value slightly in my eyes.
I built a new home and upgraded all my kitchen appliances to Kenmore Elite.
I built a new home and upgraded all my kitchen appliances to Kenmore Elite. The glass top electric stove has a defective part and Kenmore will not stand behind it. The smallest burner stopped working 13 months after installation. I was told to buy the extended warranty and they replaced the part. Now, three years later, the same part is not working again. I cannot believe that this part is broken twice in five years. There is certainly something wrong with this stove and Kenmore should stand behind their merchandise. As a result, I have half a stove-top and that is it. Sears and Kenmore refused to admit that they are responsible for fixing this.
The stove (2011 Kenmore Elite white double oven stove) was purchased in 8/2
The stove (2011 Kenmore Elite white double oven stove) was purchased in 8/2011. The puppet oven no longer heats up quickly and takes 45-60 minutes to heat to the desired temperature. Unfortunately, the model number has worn off, and Sears cannot give me a correct model for the double, not single, oven from their records. Therefore, the repair guy left without having done anything except charging $99.00 for the house call. I guess I am going to have to use the one oven that works until it doesn’t. VERY DISAPPOINTED.
Installers messed up cabinetry, didnt fix. Temp on oven wrong all the time.
Installers messed up cabinetry, didnt fix. Temp on oven wrong all the time. I had to build a 2 by 18 plug or it would have just been open to under my stairs.
Kenmore had the features we wanted, the color we preferred and the price ra
Kenmore had the features we wanted, the color we preferred and the price range we wanted to stay in. Kenmore is also a recognized, popular brand. The dishwasher has met our expectations and I love the pot scrubber feature. I also like that I can turn off the drying cycle. It also lets me customize my load preference like light wash, pots and pans etc. However, sometimes the dishes arent totally dry even when I choose to have them dried. A few times Ive had to rerun the dishwasher because the dishes were still dirty and the casserole dish had baked on noodles.
Kenmore Elite electric range # 7909802. We have had this range for six year
Kenmore Elite electric range # 7909802. We have had this range for six years and today the rack in the bottom oven fell, spilling the Thanksgiving turkey all over. We have called Sears about the problem and they want $120 to have a man come out to look at the range. We are not the only ones that this has happened to doing a internet search revealed a long list of unhappy customers some have been injured because of the faulty ovens.
We bought top loading high efficiency low water washer SN C54547545 in July
We bought top loading high efficiency low water washer SN C54547545 in July 2016. It took a lot longer to wash a load. This year 2019 it started acting strange. The clothes were too wet and I’d drain/spin again. Checked the troubleshooting section-nothing worked. My husband put clothes in dryer while I was out and the load was too heavy, causing my dryer to burn up. Now I’m looking to buy both. Washers should last longer than 3 years!
We purchased this washer/dryer combo about 2 years ago and I have never bee
We purchased this washer/dryer combo about 2 years ago and I have never been happy. MY clothes do not come out clean, only refreshed. The tank never fills with enough water to clean anything. The clothes get wet and flop around. I wash very small loads and I have to wash dishcloths and kitchen towels 2 or 3 times. This is not saving water. Every few weeks, I boil my dishcloths and kitchen on the stove to get them clean. I called for service and was told that this was the way this washer worked. I have been happy in the past with Kenmore appliances, but not this time. I am going to replace this 2 year old washer soon.
This stove/oven was actually purchased by my mother. She loved Kenmore prod
This stove/oven was actually purchased by my mother. She loved Kenmore products. The item in my opinion is okay and I have no problems with its performance. Its just not the appliance I myself would have purchased.
Economical, enjoyable, and convenient. The Kenmore had the features that I
Economical, enjoyable, and convenient. The Kenmore had the features that I wanted within my price range. This is why I initially made the decision to purchase the particular model. In terms of the brand, it is known for quality and this is why I was comfortable choosing one of their products and it has met expectations. I like the styling of the refrigerator. It fits in well in the kitchen and looks good while being functional and doing its job of keeping the familys food fresh and cold. I also like the water and ice dispenser because it makes it easy and convenient to get filtered water and I dont have to worry about keeping ice cube trays full. However, sometimes ice forms on the bottom and makes a mess in the kitchen. We havent figured out exactly why, so I wish they fix this issue and make it so that it doesnt leak water inside and cause this issue.
In general it is a good product except the electronics for the surface plat
In general it is a good product except the electronics for the surface plates. The oven bakes very well and the temperatures are accurate. I recommend this product. However, in the future I would buy another brand.
The over-the-range Kenmore microwave caught on fire where the rack attaches
The over-the-range Kenmore microwave caught on fire where the rack attaches to the internal framing. I called Sears and was passed along to FIVE different people all saying that there is no recall on this model (80323 model # 79080323310; serial #KG 60953623). Clearly there is a problem and Sears/Kenmore is not willing to acknowledge a faulty product. I have found similar examples from other customers where the microwave caught on fire in exactly the same location - where the rack inserts into the internal framing. FAULTY PRODUCT! DO NOT BUY THIS MODEL!!
Oven works well with excellent temperature control so whenever you set the
Oven works well with excellent temperature control so whenever you set the temp to what is called for you get the proper result. The controls are easy to use, read, and operate. The oven timer is easy to set and use as well as the clock.
We splurged and purchased the Kenmore Elite Double Oven Model #79098023800
We splurged and purchased the Kenmore Elite Double Oven Model #79098023800 in 2009. It has worked fine and I have done self-cleaning on it several times over the past 3 1/2 years. However, since the last cleaning, the oven racks dont fit anymore and fall out of their grooves and this causes me great concern. I first thought it might be the racks that were the problem. I have an extra rack that came with the oven which I have not used in it since we bought it. When I tried that one, it too was too small and didnt sit safely within the grooves of the oven walls. I measured and compared it to the other rack and they were the same. Once I looked online, it appears that Im not the only one with this issue and it seems the oven walls have bowed out slightly and have created this problem. Having contacted Sears, they said they can send a tech out (at the cost of $75) to evaluate what my problem is and if and how it could be fixed. She said their system doesnt show that there is such a problem with their oven (or at least my model) and that quite often people blog about it but dont officially complain to the right department so they dont recognize the issue/hazard/problem. This is very concerning. I have three children in the house. I love to cook and bake, and Im now worried about the safety of my family and home. I have lived in a lot of houses over the past 30 years and have cooked/baked on up-teen amounts of ovens. Never and I mean never, have I seen this kind of problem. I find it hard to believe that Sears isnt aware that there is a manufacturing issue on some of their ovens! Shame, Sears, shame. You have officially lost a very dedicated consumer! And yes, Im going to complain to the right department. For anyone else who has this issue, please call Sears at 1 800 638 2772 and let them know so they cant claim that they have nothing in their systems regarding this issue!
We have a 5 and 1/2 month old new home with all new appliances and this Ken
We have a 5 and 1/2 month old new home with all new appliances and this Kenmore microwave oven went out five weeks later. It took five weeks to get them out for repairs. It went out again in five weeks. He put everything new in that he thought would make it work. Now about five weeks later, it quit working again. Almost three weeks later, they will be back. We are using an Emerson oven from Wal-Mart we have had for years. There is only two people living in this house. I am 72 and my wife is 70. We are very careful and use our appliances with care. This is our first new home and have bought from Sears for years. We are very, very disappointed in this handling and oven. Could you please give us the service we have given you over the years? We are Christian people who expects the same service as we have given. It is apparent that this is a lemon oven and we expect your cooperation in this matter. We are very disgusted in the oven. We wait upon you for help. Thank you.
This dishwasher is much better than my previous one. It uses less detergent
This dishwasher is much better than my previous one. It uses less detergent and is more energy efficient. It is also much quieter than my last model. The interior racks also provide better loading arrangements. This model fit perfectly into my previous dishwashers slot. It seems to have more interior space and better design of the racks permitting better organization of dishes. I really like the streamlined appearance of this dishwasher. It has that fingerprint resistant stainless steel finish and is easy to keep clean. I am very satisfied with this unit. I felt that the price on this unit was a little high at first but after deciding on it and having used it I found it was totally worth it. Its efficiency and ease of use was totally worth the price.
I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle
I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle of the night, I heard a number of pops, and I discovered that the outer glass door on my Kenmore range shattered and sent glass across the kitchen. Sears response after an hour and a half was that there is no recall, their customer affairs will not accept the call because the product is six years old, and the earliest they can send a technician is a week (at my expense).
The washer is great performance because it wash your clothes so good then t
The washer is great performance because it wash your clothes so good then take the stains out and wash your clothes very quick. I love this washer. Have it for 5 years and loved every loads I wash. This washer is very reliable. Have a warranty on it so if it act up I will get a replacement but right now it still working great. Im going get the dryer sooner. The appearance is very nice when I first got it and it was easy to worked it and know what to do when washing your clothes in loads. Im telling everyone to get this dryer if they in need of a good dryer. The value of this dryer is very low price. There are a lot of dryer on sale but do your research online and you will see which dryer you want to buy with the right price range.
Purchased the Kenmore Electric Range Model #790-94182310 in March of 2015.
Purchased the Kenmore Electric Range Model #790-94182310 in March of 2015. Used mostly the top, some baking but no more than 10 times a month. Babied this range! Wiped up any spills myself. However had a spillover and decided to do the first self-clean. Range is 1 year and 8 months old. The error code came on flashing F-10 on the display. I hit the off button but the F-10 continued to flash. Turned off electric supply at the breaker. Never had a ring or anything other than the F-10 to alert me. By the time it cooled, I had done the research for troubleshooting which was very helpful through YouTube by a Sears technician. We learned there was probably a temperature sensor problem. We also learned how to test it and the control panel. After removing the back panel, we discovered they both were heat-damaged. Part of the control panel was blackened by fire. The odor that I smelled and thought was the cleaning, was the plastic around the panel and the elements within the control panel. Called Sears - they offered to send a technician that would cost $89, then of course it would need the parts. Didnt bother finding out what that would cost. Did not buy the extended warranty. Who would have thought that the first time you self-cleaned an oven it would catch something on fire!!! Very unsatisfied. We are going to attempt to fix it ourselves but we do not intend to ever purchase Kenmore again. Loved my KitchenAid that I had for years and only got rid of it because it was black and I wanted to change to white. Needless to say, we are angry. Also said they could not find where there was a recall on the range. Gave me another to call which I will do. Now to hope for a recall which I feel is necessary!!! I have pictures but for some reason says file type not accepted???
I purchased a Kenmore Elite wall oven with the additional warranty about a
I purchased a Kenmore Elite wall oven with the additional warranty about a month ago. The first time I used the self-cleaning feature it discolored the metal on the bottom of the oven and turned a huge area white. I called to have it looked at and the Kenmore service department sent someone to look at it. After they saw it they said it was cosmetic and there was nothing they can do about it and I should be cleaning it myself. So they have a self-cleaning feature in the oven but advise you not to use it. The store I purchased it from said they felt they should replace the bottom. The metal must be defected. I had a second service call with Kenmore and was told the same thing: it was my fault for spilling something in the oven. This oven is only a month old and I feel this is a manufacturer’s defect. The way they refuse to do anything makes me regret buying it and buying the extended warranty. I would like the oven fixed and thoroughly checked out to make sure not only the metal is fixed but that the self-cleaning feature is working correctly. I would like the oven to be replaced or if this is a common complaint with these ovens, I would like to get my money back and buy a different brand. I am disappointed in Kenmores response to this issue with their oven.
I like the size of the refrigerator and the separation (difference) of the
I like the size of the refrigerator and the separation (difference) of the refrigerator and freezer. The water pump (inside) is convenient, easy to use and keeps mistakes (overflowing water, accidental presses, etc.) to a minimum and off the kitchen tile. I love the size of the refrigerator and all of its compartments, but I do sometimes wish that the freezer had a little more space. (We do have a second fridge/freezer in our basement for holidays and alcohol.) The refrigerator looks very nice in our kitchen. It flows and does not look too clunky. (The black model) Matches our countertops and accents the oven as well. I would recommend the Kenmore Refrigerator and have to friends and family. Although a little pricier, we feel the value was well worth the reward.
I purchased a Kenmore Elite 790.48883.110 built-in microwave to match my El
I purchased a Kenmore Elite 790.48883.110 built-in microwave to match my Elite built-in oven. The Elite microwave electronics fried within a few months while still under warranty. The electronics were replaced but fried again a year later while out of warranty. This microwave is a LEMON. There is a design or manufacturing defect in this unit. Sears is retailing the microwave for $2,000 (I paid $1,300). I have a Hamilton Beach microwave that I purchase at Walmart for $65 at it works like a charm. Why cant Sears make a $2,000 microwave that lasts for a year?The fun begins when you contact Sears Customer Care. The first thing that the non-English speaking person told me was that I needed to contact Electrolux because they were the ones who actually made the microwave. Duh? I bought the microwave at Sears and it has Kenmore labeled on the front door! I really dont care which company in China made the unit, Sears is the responsible party! But this is what Sears Customer Care operators are trained to do. After much complaining, I was finally turned over to an English-speaking operator. His job was to sell me a $500 per year insurance policy. I told him, Thanks but no thanks! If I have to spend $500 it will go toward yanking out the Kenmore unit and replacing it with another brand!By the way, the microwave (when actually working) gives off an ear-piercing beep every 15 seconds that is extremely obnoxious. This beep cannot be turned off or adjusted. DONT BUY THIS LEMON OR ANY OTHER APPLIANCES FROM SEARS...!!! Sears used to be a good company but has turned into a pile of horse manure!
Kenmore HE Washer Warranty Repair Disaster. Now entering the 4th month of t
Kenmore HE Washer Warranty Repair Disaster. Now entering the 4th month of this total **! 4 separate technician visits and the inability of the company to send proper parts (if they even exist) have made me no longer sorry to see Sears go the way of the dinosaur. The overseas call center has proven to be more frustration than help and all I can say is if this is the way of the future, we are all hosed. I currently have 3 tubs and other parts taking up space in my basement and garage and am no closer to a repair than when I called in April. I want this piece of crap out of my house along with the incorrect pile of parts they sent. No more SEARS for me.
Im writing a complaint with regards to a free-standing Kenmore smooth top,
Im writing a complaint with regards to a free-standing Kenmore smooth top, self-cleaning range Model Number 970C623120. I purchased this brand new stove from Sears in September 2014 and after only a few weeks noticed the clock panel went blank and all the beeping stopped when you set the oven to bake, etc. I called and a technician came out to replace the whole panel. Not long after this the exact same thing happened and technician came out again to replace the panel. Same thing again. This time technician said that the stove was unserviceable and I received a brand new stove in February 2015. After a while same thing happened! For some reason the panel reset itself this time when I held the bake button. I tried many things because I didnt want to go through all the phone calls, service calls etc. again. I promptly wrote this down in case I needed to reset it and sure enough it did go blank but my little trick didnt work. So here we are again. I wrote an e-mail of complaint to the manufacturer so that I could have a reasonable solution to this problem. Sending out technicians and replacing the same part on two different stoves without trying to figure out whats causing the problem is daft in my opinion! The manufacturer did not get back to me within the 2 business days promised. Im beyond frustrated because all theyre willing to do is send out another technician. Again. Never will I purchase a Sears Kenmore (Electrolux) product! I am thankful that its not a dangerous problem like so many other consumers have had on this site. Yet.
Had it for several years. Has worked perfectly. Mother bought and now I hav
Had it for several years. Has worked perfectly. Mother bought and now I have it. Has been clean many times. I remember many holidays and family get togethers. It cleans up easily and has been in many a picture as our family gathered in Moms kitchen. I have also owned a Kenmore stove. It lasted so long I could no longer find parts for it.
Our Kenmore Elite Model 790.48193000 has been broken for almost two years.
Our Kenmore Elite Model 790.48193000 has been broken for almost two years. I am sure that Sears Warranty Service provider is waiting for the 3 year service contract to expire. After the first cleaning in the top oven, the temperature of the oven was not controllable. If set at 425 it would go to temp and then go down to various lower temperatures. Often as low as 219 degrees. Countless meals were ruined. Sears phone service providers were painfully sympathetic and scheduled 8 appointments over the last year and a half. Control boards were replaced, recalibrations were made and each time the service person pronounced the oven fine. But each time we try to cook something in the oven it is ruined because the temperature drops. We finally got moved to the elite lemon guarantee replacement department and after expressing deep unhappiness and growing frustration we were sent up to a supervisor who approved a $970 replacement credit. The double oven is selling for about $2500. How is this a replacement after a year and a half of broken oven? So dont waste your money on Kenmore or Sears products and dont buy their service agreement.
I had a Kenmore Range MOD# 790.9611. It turned on while my child and I were
I had a Kenmore Range MOD# 790.9611. It turned on while my child and I were not home and burned our apartment down to the stud, leaving us homeless and with absolutely nothing. Everything we had is gone and Kenmore doesnt want to take responsibility for their product. Mind you I have not used the stove in several months because we do not eat at home during the summer.
I have a Kenmore Elite electric range model 790-98023800. Have seen many ma
I have a Kenmore Elite electric range model 790-98023800. Have seen many many complaints about the sides expanding and not holding racks. 2 weeks ago taking roast out of oven, rack falls to bottom of oven and burns my arm, roast & juice all over bottom out the door on floor & under oven itself. Why is not a recall on this oven model 790*. They dont even make parts for it anymore. Contacted Sears (where we purchased & their remark was it is Kenmores problem). Spare me! Where do we go for help for getting some sort of resolve for this matter?
It is an awesome product and is very easy to clean. Wipes down easily. Temp
It is an awesome product and is very easy to clean. Wipes down easily. Temperature Tunes down right away. And the oven works really well. I have always loved this brand. They are fairly inexpensive. And they never disappoint.
We have a Sears Kenmore self-cleaning oven. Last week the broiler came on,
We have a Sears Kenmore self-cleaning oven. Last week the broiler came on, when the oven was off! I thought I smelled something hot in the house and found the oven extremely hot, on the verge of being on fire. After shutting off the breaker and allowing the oven to cool, my husband turned the breaker back on. Oven is still off. The broiler came on. We allowed the oven to cool again. My husband removed the back panel and disconnected the broiler. However, we are not comfortable with the stove and will be replacing it - but Not with a Sears product. My daughter had the same range. Two years ago my granddaughter (age 16) was baking cookies. She put a tray of cookies in the oven, left the room and the self-cleaning came on. The cookies started on fire and she could not open the oven because the self-cleaning lock was on. Stove was a total loss. Lousy product.
Today I turned on the Kenmore Elite stove and there was a bright flash from
Today I turned on the Kenmore Elite stove and there was a bright flash from behind the stove and a puff of smoke came up from behind. The breaker immediately tripped. I called the Sears number and was transferred to your their call center 1-800-469-4663. I talked to a very pleasant woman who informed me that my warranty was up on November 9th and there was nothing she could do for me but schedule a service call. The earliest date was Friday. I asked if I could speak to a supervisor and was told they were not given the authority to change anything or help any farther. She told me this was my best option. Thursday, Thanksgiving I have a house full of family coming and no more Sear oven to use. My hope was Sears could stand by their appliances and in good faith be able to fix the problem. We have purchased thousands of dollars in Sear appliances, mower etc. One year and done on your top of the line appliances doesnt make for the bestadvertisement. I hope you can find it in your budget to rectify the tight spot Sear will be putting us in.
I remodeled my kitchen (March 2015) and wanted to have reliable appliances
I remodeled my kitchen (March 2015) and wanted to have reliable appliances that had nice features and looked nice. I purchased a Refrigerator (4674033), stove (2275233), dishwasher (2212773) and over the range microwave (2280333). $6000 worth of appliances... So far the dishwasher had a defect in the basin that leaked and destroyed my new floor. The Refrigerator frosted over and was out of commission for 2 weeks waiting for a new circuit board for a known issue. And now the gasket on the door to my stove is peeling off. These appliances were supposed to be top of the line Kenmore Elite. They have been nothing but a headache and who knows what is in store in the future.
I went to Sears 3 months ago because I needed a new propane water heater, t
I went to Sears 3 months ago because I needed a new propane water heater, they were the only ones at the time with a unit in my size. I told the salesman I needed a propane water heater and he told us, they only sold propane heaters at his location. He looked it up and I got one along with the parts to hook it up. The unit was supposed to be for propane and the box was mark so, so I took it home and hooked it up. It started right up and ran fine for three months, then stopped working. After some head wringing, I found the cause and a reset button by the thermo coupler, rest it and it didnt work on the light setting, have to put it on low now to light. Noticed the top of the flame was a bright orange, an indication it was a gas heater, not propane, then noticed the units tag says gas only. I went back to store and they refused to help me saying, We didnt install it so were not helping you, they also refused to order, or supply me with a conversion kit for l.p. and referred me to a local hardware store, who told me it was an item we had to get through Sears.I tried looking up for the conversion kit on their site myself, but their website wont correctly search for the item, I either got ceiling fans or something else. I tried using their online assistant and they kept trying to look up for the wrong parts, and didnt know how to look them up either.
I have been using this product for over a year now and it has been working
I have been using this product for over a year now and it has been working very efficiently. When I load the dishes, the washer removes all food and stains in minutes and makes the dishes like plates, spoons and even big vessels absolutely clean. It states that it removes 99.99% bacteria while washing them. The dishes do not feel wet when I remove them. They are very dry and I do not need to wipe them with a cloth. It is larger in capacity than my previous dishwasher even though it looks smaller. There is plenty of room on the top rack for tall glassware and the top tray lifts and lowers for bigger pots. The sleek, nondescript stainless steel finish allows it to go with pretty much any brand of appliance that you may have in the rest of the kitchen. The top buttons are aesthetically pleasing. It looks good in my kitchen. This dishwasher was an excellent value and beat all other dishwashers in its price range. It has great price and it looks like it should have cost more.
I do not recommend anybody buying Kenmore products from Sears. They seem to
I do not recommend anybody buying Kenmore products from Sears. They seem to care if you have problems but all theyre doing is giving you the runaround. They use ARS for their warranty claims and which they are rude and just plain liars... I have taken a day off work as they require a 9 to 5 window for an appointment.After calling Sears three times during that day to say I havent heard from the contractor all three times they (Sears) confirmed yes he is coming. The last time I contacted ARS myself as now Sears is closed. They told me he wasnt coming, so a day off work wasted... This has been going on for 4 weeks now, so my conclusion is I threw the Kenmore range out of my house and purchased a different brand. Take my advice. Do not buy Kenmore products. You will be disappointed if something goes wrong.
Ive had this range for 6-7 years now. The motherboard was replaced 8 times
Ive had this range for 6-7 years now. The motherboard was replaced 8 times in 4 years (fading, blinking, etc) and yet Sears would NOT replace it, they did extend my warranty one time, but its the absolute worst. If this range (Gas, Elite, Model 790) is not a lemon, I dont know what is. The repair guy (Mikey, on a first name basis because he was here so much) came to replace it one time and the one he brought, brand new, didnt work. I would never purchase another Sears product. Kenmore used to the Gold Standard and Sears used to be the King of customer service, no longer.
Purchased Kenmore Stainless Steel Cooktop Stove Sept 2015, now 5 months old
Purchased Kenmore Stainless Steel Cooktop Stove Sept 2015, now 5 months old, noticed rust bubbling up on the front door and lower draw panel about two months ago. At first I thought it was just a food stain but it would never clean up. Contact Sears repair, repairman sent and I was told not covered under their one year warranty because it is a cosmetic issue. I was then told that the stove is not really all stainless steel but partial and has other alloys mixed into it which is probably why it is rusting. I said that nowhere did it say this is not a 100% stainless steel and this is a definite consumer fraud, and misrepresenting the product as stainless. He said that is the way they all are at the $500 price you paid. Pure stainless steel stove would cost $4,000-$5,000. I was mislead to believe this was a stainless steel product, I am left with a new rusting 5 month old stove that no one will do anything about. BEWARE OF YOUR NEXT RUSTING KENMORE PRODUCT!!
Only had this piece of junk about a month when grease got between the glass
Only had this piece of junk about a month when grease got between the glass panels on the oven door. The thing was under warranty so a man from Sears came out to fix it. He got the door disassembled, but was unable to put it back together. Days later, another guy came out to finish the job. The grease between the glass panels is still there! Later, upon hitting the BAKE and START buttons, the LED readout would read PRE HEATING, but unknown to us, the oven would arbitrarily refuse to light - no rhyme, no reason! A lot of meals were lost. We were STILL under warranty, so another Sears man came out. He replaced a part, but a couple of weeks later, the problem returned. He came out again with yet another part (more of this cheesy circuit board crap). Oven still wouldnt work. He returned again with yet another new part (expensive), couldnt fix the problem, left the part with us and went back to Sears, never to return. To this day the problem still whimsically comes and goes.Adding insult to injury, the oven has now begun to shut off in the middle of operation. The display panel reads E2 F3. It might just as well read, Tough luck, loser! Breads, pies, chicken, turkey, roasts. There wasnt anything my mother couldnt bake or broil with her gas range, and the thing didnt have a single circuit board, transistor, diode, capacitor or resistor in it. My Kenmore Ultra Bake Self Cleaning Super Capacity Gas Range is loaded with space-age electronic components and now it cant even bake a ** cookie!
Poor quality material. It is rusting in every corner! Also is coming apart.
Poor quality material. It is rusting in every corner! Also is coming apart. The control panel is loose. The burners are getting hard to clean. The top oven, I keep it covered with aluminum foil, otherwise if you cook something and it falls on the top of the stove, it’s going to stain the paint.
Kenmore Ultra Bake Super Capacity Free Standing Gas Oven - Our oven stopped
Kenmore Ultra Bake Super Capacity Free Standing Gas Oven - Our oven stopped working right before Thanksgiving of 2012. It would not hold a temperature or even turn on at times. We had the control panel replaced for $300, and it got us through Thanksgiving. The oven originally cost $600 so to replace the control panel was very expensive. Right after Thanksgiving, it began to work inconsistently again. Our most recent incident was where the oven stayed on and increased the heat even though we turned it off and the control panel said that the oven was off. The gas was still on and clearly, the oven was increasing in temperature. We then got the error message E2-F3 which is the warning that it was too hot. We could not get it to turn off so we called the gas company to come right away. The gas man that showed up said that if we had cut the power to the house, the gas would have remained on unless we turned the gas valve off as well. This stove is too dangerous to keep. I would not recommend this product to anyone.
Ive had this microwave since October 2005. Its never been serviced. It is d
Ive had this microwave since October 2005. Its never been serviced. It is digital and very modern and sleek looking above the range by the same maker. The displays make it very user friendly. The options for different types of food prep are many. I just cant say enough good things about it.
Whenever I bake something in the oven about 1/2 hour into the cooking proce
Whenever I bake something in the oven about 1/2 hour into the cooking process, the screen lights up with F10 and the oven beeps. The only way to stop the beeping is to turn the oven off. When I turn it on again, it beeps 10 minutes later. It is impossible to cook anything, very frustrating and not normal. The stove is approximately 5 years old.
I purchased the double oven range in 2006. Since that time I have continued
I purchased the double oven range in 2006. Since that time I have continued to experience problems with the main board electrical panel. It has continued to malfunction by going completely blank, beeping randomly, not allowing buttons to be pressed, turning off while in mid-cook and more issues of inconvenience. I have had service on my range performed by Sears-certified technicians several times and the issue continues to re-occur. Service dates and costs issues include: June 30th 2014 - main board electrical panel replaced for a total cost of $413.12 August 27th 2014 - main board electrical panel replaced. November 4th 2014 - main board electrical panel replaced. December 10th 2014 - main board electrical panel replaced and broiler burner fixed.Since that time I have continued to experience the same problem with the main board electrical panel. The range has again begun to malfunction to the point where it has become nearly inoperable. I have recently called Sears-certified technicians and was informed that there was nothing they could do and I would again need to pay $400-$500 for a service visit and part to repair the same issue again.Given the multiple issues with the same part, I feel there is a defect either with the parts or with my specific range that should be repaired or replaced without any additional costs from the consumer. I purchased a top of the line oven and have continued to experience the same problem even after multiple attempts of repair and additional money that has been put into a unit that should still be working properly.
When opening oven door on Kenmore wall oven, handle fell off one side and g
When opening oven door on Kenmore wall oven, handle fell off one side and glass door exploded into me. There were shards of glass everywhere, even countertops, and I had a small cut on my foot. The company is sending a repairman who we have to pay $250, despite all the phone calls and emails to corporate. We feel this was a defective piece of equipment, and seeing several other complaints of similar happenings, I feel we should not have to pay for service call or the repair/replacement. I will never buy Kenmore products again after this incident. And will do my best to spread the word.
Purchased a Kenmore Electric Range in March 2017. Last Monday night 11/06,
Purchased a Kenmore Electric Range in March 2017. Last Monday night 11/06, while using the oven at 450 degrees, the glass in the oven door exploded and shattered. 3rd party technician arrived today for service appointment. Opened the door and confirmed the window was shattered (nice work genius) and informed me that it would take two additional weeks for the parts to arrive. In my opinion, if something this violent happens to a product, then I would say its defective. I want my defective stove to be replaced!I have spoke with exactly 10 Sears and Kenmore representatives today and have not received any assistance on the replacement of my defective stove. Even drove down to the store I purchased it from to seek some assistance... That was a useless waste of time! I have even had two representatives tell me that it usually takes seven or eight occurrences or service calls before they deem a product un-repairable and would consider replacing it. So... Kenmore and Sears would rather keep an appliance in service with risk to my family if the window decides to fully explode and shatter, rather than just replacing a range??? I have never experienced such a poor level of customer service as I have today. This is a perfect example of why the Sears Holding stock is only at $4.50 per share this morning and the fact that they are closing another 100+ stores. They treated me like I was some sort of thieve and all I was trying to do is replace a defective range to keep my family safe. What really blew me away!!! I told the last customer service person that Kenmore does NOT stand behind their quality or product! Freddies response was that Kenmore doesnt even produce or manufacture the ranges. They are made by Whirlpool and Kenmore slaps their brand name on the product. Freddie wasnt even fazed, almost like he didnt even care. Guess I wouldnt care either if I was working for a sinking ship!
I have always purchased Kenmore appliances and I am terribly sorry they are
I have always purchased Kenmore appliances and I am terribly sorry they are defunct. My Kenmore washer is 35 years old, drier 30 years old... fridge 15 years old. I had to purchase a new stove two years ago and bought a Maytag for $2100. It lasted just two years and the computer system had to be replaced. $900 repair bill. Not happy about that.
I purchased a Whirlpool built HE Oasis Washer, Kenmore brand but Whirlpool
I purchased a Whirlpool built HE Oasis Washer, Kenmore brand but Whirlpool constructed. It really is a piece of junk. I paid right at $1,000 in the fall of 2008 and within three months, I needed a service call. Then right after the one year warranty, I needed several parts replaced and now one year after, it has three error codes. Everyone is recommending the LG machines for everything because they last much longer! I am certainly not going to throw my money away on a Whirlpool appliance any longer. I went through the same thing with our refrigerator and microwave. I bought Whirlpool in 1980 and swore by it. I didnt replace an appliance (purchased washer, dryer, stove, refrigerator and dishwasher) all at the same time in June of 1980. All appliances lasted for 15+ years. Now, Whirlpool doesnt make anything to last! Large appliances are much too expensive to have to replace every three to five years!
My Kenmore electric stove/oven is 20 Years old. That is when Sears sold the
My Kenmore electric stove/oven is 20 Years old. That is when Sears sold them. Today I would not purchase another one. Kenmore was bought out by another company and now they are junk.
We bought a Kenmore Power Miser 12 from Sears, one of the best they had wit
We bought a Kenmore Power Miser 12 from Sears, one of the best they had with 12 years warranty on parts and supply of a new heater in case of leak. Last Friday I found my basement flooded. The WH was dripping water and rust was coming out from under the cap and other places. I stopped the water and turned the electricity off, then called Sears. They said s.b. would call us within 24 hours to set up an appointment. However nobody called. The same thing was happening again and again from Saturday, Sunday, Monday. This morning (Tuesday) they told me that they have no technicians in my area to verify it. (Its laughable - I live in NYC suburb and 1 mile from Sears store in Yorktown Heights). I was told to find a licensed water heater technician to confirm that water heater is not repairable and then they can replace it. I have to pay whatever the technician for verification asks and then the installation itself.When I asked them for more details how to arrange things, how the technician will let them know that the WH really needs to be replaced they disconnected me. Even after another 40 minutes on phone I could not get back to my case again. Knowing that customers cannot wait too long with leaking water heater, they frustrate them but doing nothing, telling them lies that s.b. would help them. The only purpose of this bureaucracy is to give up their rights. I hate Sears for this. Now I am stuck. I cannot get anybody from Sears to come and fix it or replace it. I am sorry I didnt get a tank from somewhere else. I wont shop at Sears again.
I am very dissatisfied with Sears. I believe that the quality of your appli
I am very dissatisfied with Sears. I believe that the quality of your appliances has declined & you are selling service contracts that you cant honor. I have bought Sears products for years & have seen a steady decline in the products & the services. I have had difficulty with my kitchen range & a service contract on my refrigerator, & a lawn tractor. I have waited for a service call for weeks, then the service people are late, or they cancel repeatedly. I have had multiple calls for my Kenmore Elite dual fuel kitchen range, which I believe constitutes a lemon & should be replaced. I have called Sears a number of times & spoken with people in supervisory positions, to no avail. I have decided to go public to warn others.
My Kenmore Elite outside oven glass door shattered while we were broiling s
My Kenmore Elite outside oven glass door shattered while we were broiling something! Since we are out of warranty, they want $400 to replace it. From what Im reading on the internet, this seems to be a design flaw.
I really liked its price and its finishes that looked good material and hig
I really liked its price and its finishes that looked good material and high quality. It was a bargain and a good value for my money that I could invest. It is a very reliable refrigerator, small but does its functions well that are to cool and freeze my products. To be a mid-range brand it worked well for me. The fact that its doors are small is what displeases me about the model. I would have liked some doors more in line with my needs that would occupy more space for the products.
I have had this stove for a long time and had no problems with it. It work
I have had this stove for a long time and had no problems with it. It work great. I love it. I use it every day. It was a good buy from Sears. I would tell my friends to buy one. It come with a warranty when you buy it from sears. It is a good brand.
I purchased a complete line of Kenmore Elite products to furnish my new hou
I purchased a complete line of Kenmore Elite products to furnish my new house in September 2010. Fast forward 1.5 years later, the indoor ice maker stopped working. I lived without ice for a while until I could find a good time to get a repairman out from Sears to fix it (2013). Now, the seals on the doors collect condensation and seem to build up a residue, special. Last night, I was surprised to have the exterior glass of my oven explode on to me whilst baking at 400. 400.... pretty average baking temp, nothing thrown at the oven, dropped on it, smacked to it, nothing. Just a surprise explosion and a cut to the shin from the tempered glass flying at me.
My stove was just 4 years old and heating it up to cook the circuit board o
My stove was just 4 years old and heating it up to cook the circuit board overheated and caught fire. Board and wires were burnt. Sears warranty was brutal to deal with. Its not a big deal - why investigate what caused it. It only caught fire!
I purchased my Kenmore electric glass cooktop approximately 10 years ago, a
I purchased my Kenmore electric glass cooktop approximately 10 years ago, and its been the worst stove my husband and I have ever had! Even from the beginning! It takes forever to heat up. Ive had cheap stoves that preheat in half the time than this stove and this one cost us a pretty penny! Not to mention the burners that are supposed to be quick boil, HA! Its like that old adage, a watched pot never boils! And the minute we got it home, liquid leaked down the vent holes and got between the glass, and there was nothing in the manual about how to clean it, so there it stayed, disgusting looking for the past 10 years, annoying the ** out of me. Until today when I saw something on Google and YouTube on how to clean that, FINALLY! So I did. Well, guess what? Those darn vents are extremely DANGEROUS! They are like razor blades. Sears should make those things so they are dull around the edges. I sliced my finger open on them and had to go to urgent care. Why is it so darn difficult to clean inside that glass anyway, yet so easy for it to get dirty? Nobody want drips of grease running down inside their glass forever! Disgusting! Ir to have to injure themselves trying to clean it. On top of that, now my oven front has a gap from the glass! What do I do? I hate Kenmore! Worst oven ever!
I have owned by Kenmore Washer and Dryer for over 20 years. It has been rel
I have owned by Kenmore Washer and Dryer for over 20 years. It has been reliable and I have had only a couple minor issues with them, but not bothersome enough to call for repair. Occasionally, in the washer, a load will become unbalanced and because I am not strong enough to adjust the feet on the bottom, I just rearranged the clothes inside the washer to stop the loud banging noise. With the dryer, the only issue I have is that it seems that the heat sensor might be off a little because it feels to me like the dryer is always drying on a high setting not matter what setting I select. To deal with this on my delicate fabrics, I dry them on touch-up which is a somewhat cool setting. But I would say for owning these appliances for over 20 years, I am very satisfied with them.
I rent my home so I didnt buy this stove but I use it pretty much every day
I rent my home so I didnt buy this stove but I use it pretty much every day. Its a white Kenmore, ceramic top with 4 burners. One of those is a double burner. I just did the self cleaning on it, which took 3 hours (not as long as some ovens). It burned off pretty much everything but left some crusties between the crack of the door and the oven but other than that it cleaned itself great (I just had to wipe the ash out). The top is fairly easy to clean but to get the ceramic really clean and shiny I use the Kenmore cooktop ceramic cleaner. Its wonderful.
Kenmore 9240 Range - We replaced our kitchen appliances a year ago. The fir
Kenmore 9240 Range - We replaced our kitchen appliances a year ago. The first problem is the preheating time this oven takes. The oven requires 25-30 minutes to preheat. I was told by the service man that this is because there are no coils in the bottom of the new ovens so they take longer. What a pain!!!!! Please give me the old coils and let me preheat in 10 minutes!!! I then used the self cleaning feature. The heat was so intense (840 degrees) that it literally melted the resurfaced cabinets next to the oven. The repair technician said that this was very common for this oven, and that the salesman should have told us about this. Guess what - he didnt!!!! I now have to pay to repair my new kitchen. Sears would not. If you have resurfaced kitchen cabinets - stay away from Sears ovens!!!!
Has a range of features thats helpful for a variety of fabrics. Dries thoro
Has a range of features thats helpful for a variety of fabrics. Dries thoroughly even the thickest materials. Dries clothes quickly and efficiently. Large enough to get a big load of clothes dried completely in one attempt. Never had a problem with the dryer. Gets hot enough to dry clothes but doesnt drain electricity. Can count on my dryer to work well every time and its never disappointed me. Highly recommend this dryer! It goes with any color decor. Isnt so big that it takes up too much space. Large enough to get the job done. It fits well in my laundry room with plenty of space for laundry supplies, cleaning and pet supplies. Its worth every penny. You get what you pay for. Cheaper dryers are out there but when they break down and require costly repairs, youll wish you had gotten a quality dryer like mine.
I have a Kenmore stainless steel freestanding range serial #VF70220446 and
I have a Kenmore stainless steel freestanding range serial #VF70220446 and model #790 961234 that I purchase in 2007. For some time this has been happening, the stove top range says hot and it even stays on when it is suppose to be off. One night, I passed by the stove and noticed that the range was high orange-having been for some time. I know I have to take the plug out in order for it to turn off and stay off.
I had not used the oven for a few months in the summer. Went to bake someth
I had not used the oven for a few months in the summer. Went to bake something and the house smelled like burned plastic. All kinds of weird noises like popping and banging were happening. It really freaked me out and made me feel it was not safe to operate the oven and will not. Looking to buy a new one. The stove is 10 years old but if it were newer, I would not be happy and go after Sears. I am not sure if I am satisfied or not because I do not know the life expectancy of a range.
I have purchased Kenmore appliances since 1962. Washer, Dryer, dishwasher,
I have purchased Kenmore appliances since 1962. Washer, Dryer, dishwasher, range, microwave and even an electric can opener. I have complained loudly and often about this washing machine. I have contacted the Sears store where I purchased a washer & dryer in August 2012. The design of this machine is unbelievable and I am far from satisfied. This machine requires that one put the clothes and detergent and/or bleach in with the clothes. The machine immediately locks and fills with about a quart of water. Meanwhile, the clothes are setting in strong soapy water or bleach for over a minute. Subsequently, it results in spotted and ruined clothing, towels, sheets, etc. In addition, you can only wash clothes in the delicate cycle, to prevent ripping and shredding of laundry. Once the cycle is finished, one must go to the rinse/spin cycle in order to add Downy. This wastes water.Finally, I was directed to Repair Service where the Rep told me that the cost of a one year warranty was $80.00. She said that I only had to pay her $49.99 at that time and to give a check to the repairman for the additional $30.01 on the day of service. I thought it odd that she would not allow me to pay the entire $80.00 while on the phone but went along with it anyway. I was in TOTAL SHOCK when the repairman told me that I had to write him a check for $80.00. I explained to him what the Warranty Rep had told me and he said that the Warranty was $49.99 per month with an $80.00 deductible each visit. Who in his or her right mind would pay $599.88 for a contract on a washing machine? One could purchase a top of the line washer for this amount.SEARS IS GOING OUT OF BUSINESS AS A RESULT OF POOR SALES (I WONDER WHY). Do not make any purchase from Sears because the motto on the doors of each store say, Satisfaction guaranteed or your money back is not worth the ink that it was stamped on with! Sears has promised to refund me $49.99+$80.00+$30.00 gift card. This paltry sum does not even begin to reimburse me for all of the discolors clothes, towels, blankets and all of the discolored clothes that have been ruined by this machine! My attorney (Consumer Affairs attorney) is filing a lawsuit in federal court. If anyone else wants to join in on this lawsuit, you may e-mail me! Do not waste your time trying to deal with corporate because they will do nothing to help you. I am 71 years old and was not told of the bad features on this machine.
My oven and stove top are great. I never had a problem. True to temperature
My oven and stove top are great. I never had a problem. True to temperature. Cooks evenly. No issues at all. I would highly recommend this product. I would buy it again in a heartbeat. You wont be disappointed if you purchase this range.
Kenmore Elite dual oven Electric Range Model 790. Purchased this stove in l
Kenmore Elite dual oven Electric Range Model 790. Purchased this stove in late 2009. Within months, the touch sensors on the back panel would work only intermittently. Called Sears to have repairs made to my new stove and they walked us through pressing lots of buttons on the display board to reset it. Problem persisted, but didnt have the time/energy to look into it further. Months later, the top oven stopped working correctly. Not sure what happened, but anything we cooked was raw on top and burned to a crisp on the bottom. A few more calls later to their service department where, once again, they walked us through the process of turning the top oven on to as hot as it would go. Recording the temperature using a thermometer we had to place in the oven, turn the oven down, wait for it to cool down, record the temp, etc., etc.Again, we gave up and decided my time is more valuable than a working top oven and had already spent HOURS on the phone being shuffled around from department to department (Warranty Dept, Customer Service, Customer Solutions, Home Warranty, back to customer Service where I was transferred incorrectly back to Home Warranty...). So, we lived with an intermittently working board and now a clearly improperly heating top oven. BUT - we didnt buy the extended warranty so we were now out of luck since a year has since passed.Fast forward three blissful (not) years with this piece of crap oven and we start to notice that the racks in the bottom oven seem to be very loose. Hmmmm. Take all racks out, rearrange them thinking that perhaps they have designated slots in which each rack fits, but they all seem to have the same problem. On the phone to Customer Service we go... And again we are transferred all over the organization until finally we land upon a person that might be able to help me. IF we are willing to pay $280 for a service contract upon which they will send a tech out to make repairs up to $500. If I dont want to go that route, I could always sign up for a Home Warranty ($55/month for 1yr contract or $35/month for 1yr contract for appliances) OR a Service Smart Agreement - again for repairs UP TO $500. After that, I pay for it... Oh yeah, I had to pay either a $90 or $60 service call each time a tech came out.At this point, my life is getting shorter and shorter and I decide I cant spent any more time being dragged around by the nose by Sears any longer and wave the white flag - until one day, I leaned down (to the floor, because this is where the bottom oven is) to lift a roast out of the oven and the racks suddenly collapse spraying bubbling, scalding juice all over the front of my arms, chest and legs. The oven walls seem to be expanding every time we turn this thing ON! Im now down to ONE rack in the bottom oven, a non-functional top oven (unless you like your cookies and biscuits raw on the top and charred on the bottom) and an intermittently working sensor - that, by the way, I rely on to use the top burners. If I could give this stove - and Sears Customer Service (Im looking at you, Cheryl) negative stars, I would.I tried today to give it one more go at getting this thing serviced by Sears since the aluminum foil that Ive had to wrap around the sides of the racks in the oven (so that they will take up some space and not collapse on me under the weight of a casserole dish) is going to need to be beefed up soon, but it was once again fruitless. I spent HOURS on the phone going through the merry-go-round of transfers from one department to another and in the end, spoke with NINE different people in different departments until I ended with the above esteemed Cheryl in Customer Solutions who listened patiently to my story (which, by this time I had been a little sick and tired of reiterating) and went on to tell me that since I hadnt purchased an extended warranty through them that I was out of luck.Really? Even though my first call to complain about this happened within months of owning it - when it was under the one year warranty? Again, she called to my attention that I never even had a service person out to my house. Yeah, no kidding Cheryl, because they had ME to do the work for them - which I did, by spending hours over the phone pressing this button, relaying the info to the tech on the phone, pressing that button, relaying the info. etc, etc. Sears did a really good job of stringing me along long enough that I was out of warranty and they could wash their hands of the whole thing.For generations, my family has been die-hard Sears appliance customers and have always had excellent products and service. That is a thing of the past. Get you in, sell you the appliance, and get you to spend even MORE money on a warranty. God knows one shouldnt expect a $2000 stove to last longer than a year... Ill be buying my appliances locally from here on out.
It worked wonderfully. It is high quality. People really enjoyed their Kenm
It worked wonderfully. It is high quality. People really enjoyed their Kenmore refrigerator. It is an upright freezer, it is good for a small to large family, it is good to put in pantry or cellar. It has one door, 3 or 4 shelves. It has shelf on doors, plenty of room for extra meat or vegetables. You could place just about anywhere. Its energy efficient, too. The price range would be about 600.00 to about 2,000 dollars with 5 year warranty which would replacement parts and labor to fix it or a refund or replace with same make and model. I would recommend, it was a great idea to buy and use.
The microwave oven tech explained that unless you open the very difficult t
The microwave oven tech explained that unless you open the very difficult to open door exactly right, then you might pop the fuse in the oven and short it out. If you lift up just slightly on the door rather than pulling precisely level it could pop. Very poor design if its that easy to do.
Door storage was fantastic. Ice maker did not take up a significant amount
Door storage was fantastic. Ice maker did not take up a significant amount of door space. Being able to alter the configuration of shelving was a nice feature as well. However, will never buy a side-by-side refrigerator again due to lack of freezer space. We have chosen to move to another model but did not purchase a Kenmore in the last purchase. Cost of the refrigerator and the competition of other refrigerators examined was well within our range. We also chose this refrigerator because it was our first personal refrigerator purchase and seemed to be a great purchase.
I have had for nine years with no issues. All units works and oven is a gre
I have had for nine years with no issues. All units works and oven is a great self-cleaning one. It is way to clean the top. Everything works the way it should. My only issue is I hate the stains inside the oven door window you cannot get to.
We bought the Kenmore elite refrig. and electric cook stove. Both a piece o
We bought the Kenmore elite refrig. and electric cook stove. Both a piece of junk. Have had 3 yrs now and nothing but trouble... Refrig, compressor, blowers and other things have went out. The cook stove the panels kept going out, which we have gotten rid of and went back to our gas stove. The refrig. has another problem. It is showing the error F1. They will be out tomorrow to check it and it has only been about 3 months since the compressor and blowers were fixed... We are also having problem with the bottom freezer compartment. It keeps coming off its track... I recommend not spending your hard earned money on these two products... They are junk.
I do not recommend buying Kenmore Elite appliances. We bought the suite and
I do not recommend buying Kenmore Elite appliances. We bought the suite and all 4 appliances have required repeat service calls. The refrigerator has broken down twice and had to be replaced. The range had to be repaired. The dishwasher had to be repaired. The microwave had to be repaired and might need to be replaced. If you buy these appliances, you will have to buy the extended warranty otherwise, you will be faced with thousands of dollars of repair cost once the original warranty expires. I expect that these appliances will need to be replaced within 3-5 years and we will not buy Kenmore Elite.
I got a ceramic oven one month ago and now I have a big problem. There is a
I got a ceramic oven one month ago and now I have a big problem. There is a short circuit with the control and a bad smell like burned plastic. I called service but unfortunately, they gave me service time after seven days and their engineer does not reply at all on his mobile. Really, you have a good product but if the distributor will continue like that, you will lose Saudi market. I like Kenmore products but I dont like the distributor. Please help me. Thanks in advance.
I have been trying for over a month to get a replacement part for my Kenmor
I have been trying for over a month to get a replacement part for my Kenmore Elite Over the Range Microwave oven. Sears, Searsparts, or even Sears Customer Service is either UNWILLING or UNABLE to fulfill my request. I will NEVER purchase another Kenmore Elite product. The part I needed is just the light socket that shines down on the range. It seems like such a simple request, however my experience has been most frustrating dealing with Sears or their part department. The part I need is shown below.
We purchased our Kenmore stove Model #790.97453804 in June 2010 and until t
We purchased our Kenmore stove Model #790.97453804 in June 2010 and until this weekend everything ran smoothly. Just as we had finished dinner the outer glass on the oven door exploded!! Glass blew out about 3 ft. all over the kitchen floor. Our grandson had just walked past the door. This could have been far worse than it was. A visit to Sears on Sunday proved futile as, you guessed it, they had not heard of this happening and didnt know this type thing could happen. Luckily I had taken pictures of everything as proof & showed them. All they did was provide phone numbers, which I called. They could only schedule a service call. I checked the internet for any recalls on this particular model and found none. So we bought another stove but it was NOT a Kenmore. No more Kenmore appliances for our family.
I have to basically hand wash with soap and a scrub brush beforehand in ord
I have to basically hand wash with soap and a scrub brush beforehand in order to have them come out clean. I am beginning to think of dishwashers as sanitizers rather than something that actually cleans the dishes. Its really quite frustrating. I can fit a lot in there, even though its pretty small. The only issue I have is that some cups dont fit in the top and pans have to be washed separately but thats pretty normal. Its nothing special really, just your typical dishwasher, but its a sleek black that fits nicely with my stove and oven. That being said, it isnt ugly either. As I said before, Im dissatisfied because I shouldnt be required to hand wash my dishes before putting them in the dishwasher. Its not only this one Ive had this problem with though, nor this brand.
Burn hazard due to oven racks falling. Apparently this is a well-known and
Burn hazard due to oven racks falling. Apparently this is a well-known and well-documented hazard. These ovens are manufactured by Frigidaire for Kenmore and Jenn-Air with only the cosmetics being different. Same defect in both. Jenn Air has recalled and replaced the defective products, Sears is in denial. The problem is that when the self-cleaning mode is used, the oven sidewalls expand, allowing the racks to fall, resulting in burns. So far, weve been lucky, but if a small child or pet were in the vicinity... it could be tragic. We purchased all high end Kenmore Elite when we redid our kitchen. The factory service was a joke. We filed a complaint with the Consumer Product Safety Commission and will be sending a demand letter to Sears and Frigidaire.
My Kenmore microwave is 16 months old and it is arcing. I called Kenmore an
My Kenmore microwave is 16 months old and it is arcing. I called Kenmore and they said SORRY. If you dont have insurance then we cant help you. Is the quality so bad that a consumer is forced to take out insurance now? I will never buy Kenmore products again. Now I am afraid that the stove, refrigerator and dishwasher will end up in the trash also. Do not buy Kenmore products. They are not what they used to be.
