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Kenmore Distancia Garantia
The Kenmore range warranty will depend on the specific model and purchase date of the range.
Typically, Kenmore ranges come with a one-year limited warranty that covers parts and labor for any defects or issues that may arise during normal use. Some models may have longer or more comprehensive warranties, so it's important to check the warranty information that came with the range or contact Kenmore customer service for more details.
Additionally, customers can purchase extended warranties or protection plans for their Kenmore ranges, which can provide additional coverage beyond the standard warranty period. These plans can cover things like accidental damage, power surges, and other issues that may not be covered by the standard warranty.
As with any warranty, it's important to read the terms and conditions carefully to understand what is and isn't covered, as well as any requirements for making a claim. If you have any questions or concerns about your Kenmore range warranty, it's best to contact Kenmore customer service for assistance.
Páginas de códigos de error relacionados:
Kenmore Refrigerador Códigos de error, Kenmore Distancia Códigos de error, Kenmore Lavadora Códigos de error, Kenmore Secadora Códigos de error, Kenmore Microonda Códigos de error, Kenmore Lavaplatos Códigos de error, Kenmore Calentador de agua Códigos de error, Kenmore Gas Grill Códigos de error,
Páginas de resolución de problemas relacionadas:
Kenmore Refrigerador Solución de problemas, Kenmore Distancia Solución de problemas, Kenmore Lavadora Solución de problemas, Kenmore Secadora Solución de problemas, Kenmore Microonda Solución de problemas, Kenmore Lavaplatos Solución de problemas, Kenmore Calentador de agua Solución de problemas, Kenmore Gas Grill Solución de problemas,
Páginas de reparación relacionadas:
Kenmore Refrigerador Refacción, Kenmore Distancia Refacción, Kenmore Lavadora Refacción, Kenmore Secadora Refacción, Kenmore Microonda Refacción, Kenmore Lavaplatos Refacción, Kenmore Calentador de agua Refacción, Kenmore Gas Grill Refacción,
Páginas de piezas relacionadas:
Kenmore Refrigerador Partes, Kenmore Distancia Partes, Kenmore Lavadora Partes, Kenmore Secadora Partes, Kenmore Microonda Partes, Kenmore Lavaplatos Partes, Kenmore Calentador de agua Partes, Kenmore Gas Grill Partes,
Páginas de precios relacionadas:
Kenmore Refrigerador Precios, Kenmore Distancia Precios, Kenmore Lavadora Precios, Kenmore Secadora Precios, Kenmore Microonda Precios, Kenmore Lavaplatos Precios, Kenmore Calentador de agua Precios, Kenmore Gas Grill Precios,
Kenmore Distancia Garantia
Product Reviews:
Less than one year after installing the Kenmore Elite Convection Microwave
Less than one year after installing the Kenmore Elite Convection Microwave (and the gas range), the plastic coating on the stainless steel handle began to disintegrate. We ordered a new PLASTIC stainless steel handle for about $80 but then Sears said a repairman would have to install the HANDLE because the entire door has to be disassembled and it needs to be tested afterwards to verify there is no leaking radiation. I am so incredibly disappointed in all of my kitchen appliances. Every one is only three years old now and all are breaking down due to cheap materials.
Smooth Top Kenmore malfunctioned. Was cooking and broiler come on.... Had t
Smooth Top Kenmore malfunctioned. Was cooking and broiler come on.... Had to call fire dept. And 220 fuse had to be pulled out to get stove off.... Am disabled... fixed income. Am checking other comments And has happened to others.
I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle
I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle of the night, I heard a number of pops, and I discovered that the outer glass door on my Kenmore range shattered and sent glass across the kitchen. Sears response after an hour and a half was that there is no recall, their customer affairs will not accept the call because the product is six years old, and the earliest they can send a technician is a week (at my expense).
I purchased a complete line of Kenmore Elite products to furnish my new hou
I purchased a complete line of Kenmore Elite products to furnish my new house in September 2010. Fast forward 1.5 years later, the indoor ice maker stopped working. I lived without ice for a while until I could find a good time to get a repairman out from Sears to fix it (2013). Now, the seals on the doors collect condensation and seem to build up a residue, special. Last night, I was surprised to have the exterior glass of my oven explode on to me whilst baking at 400. 400.... pretty average baking temp, nothing thrown at the oven, dropped on it, smacked to it, nothing. Just a surprise explosion and a cut to the shin from the tempered glass flying at me.
I purchased a Kenmore gas range model 79071153705 in April of 2010 and in N
I purchased a Kenmore gas range model 79071153705 in April of 2010 and in Nov of 2014 the oven and the broiler stopped getting hot, wouldnt heat up whatsoever. This is totally unacceptable! I didnt spend a good chunk of money on a major kitchen appliance for it to crap out within 5 years. I expected it to last 20-25 years. I have been without an oven for 3 mos now because I cant afford to get it fixed, which probably wouldnt be worth it because a repairman would charge an arm and a leg to fix it, and I cant afford a new range right now. I do know this, when I do buy a new range it wont be Kenmore. Kenmore stinks!!!
I have had my Kenmore Range and Self Cleaning Oven for 16 years. The oven h
I have had my Kenmore Range and Self Cleaning Oven for 16 years. The oven has convection and it’s so wonderful to be able to rapidly cook things fast and have them ready for my hungry family to eat. My stovetop works wonders to cook on. I am a Self proclaimed Chef. My friends and family are amazed at the food I prepare on my 16 year old Range and Oven.
Purchased Sears Kenmore Elite refrigerator in January of 2013. We had a pro
Purchased Sears Kenmore Elite refrigerator in January of 2013. We had a problem with the water line in January. The tech fixed the problem in February after the part arrived. Next we started having problems with the water dispenser. The dispenser would freeze not allowing us to get any water. We scheduled another repair which took about 3 weeks. The tech came 1 hour 45 minutes late with an 18-year old girl whom he said was his daughter. The tech worked on the refrigerator and left. By the time he got to the end of the driveway the refrigerator was not working again. I called for another service appt. and was scheduled for 2 weeks later. The same repairman arrived on time with the same 18-year old girl. The tech worked on the refrigerator and said he had the temperature as low as it could go and fixed the water dispenser. I was told not to keep the milk at the top of the refrigerator because it was freezing. 2 days after the repairman left the water dispenser was not working again. We were also experiencing things at the top of the refrigerator freezing. Service was called again and about 3 weeks later a tech arrived on time to repair the water dispenser. This time the tech used our hair dryer to unthaw a pipe at the bottom of the refrigerator behind the crisp bins. The tech said that we needed to keep food items away from the walls of the refrigerator and away from the sensor. The tech arranged the items in the refrigerator to help us out. One day after he left the same problem reoccurred. Service was called again and was scheduled 3 weeks later. We are waiting for February 11th to see the outcome of this repair. Someone has to take off work each time we need service. This has been a nightmare! Each time you call service you are transferred and placed on hold for one half hour at a time.
I got a ceramic oven one month ago and now I have a big problem. There is a
I got a ceramic oven one month ago and now I have a big problem. There is a short circuit with the control and a bad smell like burned plastic. I called service but unfortunately, they gave me service time after seven days and their engineer does not reply at all on his mobile. Really, you have a good product but if the distributor will continue like that, you will lose Saudi market. I like Kenmore products but I dont like the distributor. Please help me. Thanks in advance.
My washer, a Kenmore top-loading washer, model 2002 was purchased brand new
My washer, a Kenmore top-loading washer, model 2002 was purchased brand new from Sears. It is exactly 9 years old. It still washes, but for about 3 years now, it ALWAYS gets out of balance! The ONLY time it doesnt bang around out of balance is the very rare occasion I wash an extra small load. I am one person and wash 1 medium load about once a week. Sometimes a sort of large load,This washer has never been heavily used in any way. But, no matter how carefully I arrange the laundry in the washer when it gets to the spin cycle it sounds like someone is banging around inside it with a sledgehammer. The machine usually moves out of place it bangs so hard. There is no way to balance a load in this machine! Also - I HATE the safety lid lock button that makes me wait forever to be able to open the lid and try to re-arrange the load so it will not bang - but half the time - I cant really see why its out of balance and rearranging often still doesnt work ANYWAY. This was the least expensive washer they had - but I urge you - DONT buy it or buy any they have similar to the 2002 model. My mom had a Kenmore that lasted over 35 years. Boy, the old saying they dont make em like that anymore is an understatement. Im of the opinion a $300+ washer that gets medium use should last AT LEAST 15 years BEFORE it presents problems. This one started this problem at 6 years old. Also - I hope my next washer does NOT have a safety lid lock. It is an entirely unnecessary issue that presents way too many problems!
Im writing a complaint with regards to a free-standing Kenmore smooth top,
Im writing a complaint with regards to a free-standing Kenmore smooth top, self-cleaning range Model Number 970C623120. I purchased this brand new stove from Sears in September 2014 and after only a few weeks noticed the clock panel went blank and all the beeping stopped when you set the oven to bake, etc. I called and a technician came out to replace the whole panel. Not long after this the exact same thing happened and technician came out again to replace the panel. Same thing again. This time technician said that the stove was unserviceable and I received a brand new stove in February 2015. After a while same thing happened! For some reason the panel reset itself this time when I held the bake button. I tried many things because I didnt want to go through all the phone calls, service calls etc. again. I promptly wrote this down in case I needed to reset it and sure enough it did go blank but my little trick didnt work. So here we are again. I wrote an e-mail of complaint to the manufacturer so that I could have a reasonable solution to this problem. Sending out technicians and replacing the same part on two different stoves without trying to figure out whats causing the problem is daft in my opinion! The manufacturer did not get back to me within the 2 business days promised. Im beyond frustrated because all theyre willing to do is send out another technician. Again. Never will I purchase a Sears Kenmore (Electrolux) product! I am thankful that its not a dangerous problem like so many other consumers have had on this site. Yet.
Kenmore over the stove microwave. Four years ago the handle cracked on the
Kenmore over the stove microwave. Four years ago the handle cracked on the lower attachment point. So, I went online & ordered a new handle. Im a retired Maintenance Master Electrician 47 yrs so replacing a handle should not be a problem. Ha Ha. Was I wrong I removed the door & the plastic trim from door, I gave up an hour later and called Kenmore for service. The technician came out & we both worked for another hour with no success. He said, Lets order a new door. About 10 days later he came back with the new door. He said that he was very sorry that new door cost $300.00, thats half the cost of the microwave new. It was over $700.00 on sale. But what are you going to do? So I said yes. He felt so bad he did not charge me for the service call. So now here we are on Sunday, my wife finds a piece of black plastic on the stove top. She looks & its from the bottom on the handle on the microwave. It has broken in the same as the last time. I told that I was not spending another $300 for another door. So, while I was cleaning the door with alcohol, I found a crack in the door on the bottom to the left of the handle. I got some 5min Epoxy & have glued the handle. Remember there are only 2 people in this house & we are 70 yrs. old. I will be looking for a commercial grade microwave to replacement this one but I guaranteed that it will not be a Kenmore or a Whirlpool.
We have had this oven for 5 years. In the 5 years that we have had it it ha
We have had this oven for 5 years. In the 5 years that we have had it it has had a minimum of 2 repairs. I clean it with the automatic cleaner and something burns out in the oven. The last time I needed to wait several weeks for the part and make a second appointment for 2 servicemen to come out to pull the oven out of the wall. It is so obvious that there is a flaw with this oven. Again, I made the mistake of using the automatic oven cleaner and I am again without an oven!! It is so frustrating and Sears suggested that I google it. Not the kind of service I expect. I will never buy a Sears product again. Very disappointing.
I tried to contact customer service and was transferred 6 times, then hung
I tried to contact customer service and was transferred 6 times, then hung up on! The Kenmore Elite Range of 5 years almost burned my home down this morning. When I called to ask for assistance to determine if the range was safe to be in my home, they wanted to charge me $25 to just talk to someone! Then, they wanted to charge me $89.99 to send some to my home! Yes, I am furious that this company just wanted to collect money and would not help. My home has smoke damage, which I now have to clean due to the malfunction. I will never purchase a Kenmore product again!
Kenmore Ultra Bake Super Capacity Free Standing Gas Oven - Our oven stopped
Kenmore Ultra Bake Super Capacity Free Standing Gas Oven - Our oven stopped working right before Thanksgiving of 2012. It would not hold a temperature or even turn on at times. We had the control panel replaced for $300, and it got us through Thanksgiving. The oven originally cost $600 so to replace the control panel was very expensive. Right after Thanksgiving, it began to work inconsistently again. Our most recent incident was where the oven stayed on and increased the heat even though we turned it off and the control panel said that the oven was off. The gas was still on and clearly, the oven was increasing in temperature. We then got the error message E2-F3 which is the warning that it was too hot. We could not get it to turn off so we called the gas company to come right away. The gas man that showed up said that if we had cut the power to the house, the gas would have remained on unless we turned the gas valve off as well. This stove is too dangerous to keep. I would not recommend this product to anyone.
Kenmore 9240 Range - We replaced our kitchen appliances a year ago. The fir
Kenmore 9240 Range - We replaced our kitchen appliances a year ago. The first problem is the preheating time this oven takes. The oven requires 25-30 minutes to preheat. I was told by the service man that this is because there are no coils in the bottom of the new ovens so they take longer. What a pain!!!!! Please give me the old coils and let me preheat in 10 minutes!!! I then used the self cleaning feature. The heat was so intense (840 degrees) that it literally melted the resurfaced cabinets next to the oven. The repair technician said that this was very common for this oven, and that the salesman should have told us about this. Guess what - he didnt!!!! I now have to pay to repair my new kitchen. Sears would not. If you have resurfaced kitchen cabinets - stay away from Sears ovens!!!!
Kenmore Electric Range Model 790. Do not purchase this product!! The past f
Kenmore Electric Range Model 790. Do not purchase this product!! The past few years we have been dealing with this range going directly to broil while baking. Almost started a house fire when it first happened. After calling and writing Sears I have gotten no response, no help or assistance with repair and there has been no recall even though I have read hundreds of similar incidents. I have unplugged it, reset breaker, and it works for a week or two then does it again. I have learned to cook using broil but it gets too hot and code error F10 flashes. Absolute terrible product and I am disappointed in Sears for not helping people out and for safety reasons, getting these ranges out of peoples homes. No wonder Sears is all but going out of business. You cannot run a successful business selling this kind of appliance. PLEASE RECALL THIS ELECTRIC RANGE!!
The Kenmore microwave oven was installed by our contractor, new, April 2018
The Kenmore microwave oven was installed by our contractor, new, April 2018. It immediately developed problems: blowing fuse, turning off immediately, etc. It was service five times in the first year. I think it should have been replaced, but no. Their warranty literature says it will be fixed or replaced but thats not how it works out. Most of the issues were with the design of the door latch. This I find is a common issue with microwave ovens. The servicer took over 5 months to figure it out and repair. Now the microwave oven is blowing circuit breaker again but its out of warranty so Sears refuses to cover repairs or replace. Doesnt matter to them they they manufactured a faulty product. Once out of warranty its screw you.
The racks in my oven started to fall off the supports on the side of the ov
The racks in my oven started to fall off the supports on the side of the oven, dumping my casseroles, turkeys, roasts etc. I noticed it for the first time the first Christmas that I was roasting a heavy turkey and when I leaned in to remove the turkey; the rack collapsed under the roasting pan, spraying hot turkey fat all over the oven, the floor and me! I assumed I had done something wrong such as put the wrong rack in the wrong position. It continued to happen whenever I cooked something heavy until 3 years later everything I try to cook causes the racks to collapse. A service technician verified what I suspected. The oven body has expanded (probably because of inferior materials). I can no longer use my 3 year old oven and Sears as well as Electrolux (the manufacturer) refuse to do anything about it as I did not purchase an extended warranty. I will never purchase Kenmore appliances again!!!!
The range is absolutely awesome from its sleek design down to its performan
The range is absolutely awesome from its sleek design down to its performance. It has never let me down and has always been up to the task that I present it everyday. The 15000 BTU burner gets water boiling quickly while the smaller eyes keep sauces simmering and other food warm.
Kenmore Model 790.92202014 Oven Control Meltdown - I bought this range in e
Kenmore Model 790.92202014 Oven Control Meltdown - I bought this range in early 2011 as an upgrade to my old Whirlpool range. Just shortly after it went out of warranty, the oven control unit failed. I called a repairman and a new one was ordered and replaced by him. Less than a year later, the unit failed again, so I sent the defective unit back to the provider and they sent me a replacement. This lasted less than a year again until 3-2013, only this time it blew the breaker (it never had done that before). Upon removing the back cover, I was horrified to find the oven plug that plugs into the control unit melted! I only can say Im glad it didnt start a fire. Im writing this complaint to warn people of a possible fire hazard. Im junking this range.
I never had to make a repair after 15 years. I was able to sell it to someo
I never had to make a repair after 15 years. I was able to sell it to someone else when I bought my new one. I would highly recommend it to a friend. The freezer was often full and had to be rearranged. We needed more freezer space but the fridge was large enough to accommodate everything. It was a 18 cu ft off white fridge with the freezer on top. It opened on the right with the fridge and freezer separate. In the fifteen years the paint never chipped and there were no scratches. As I stated. I was able to sell it when I decided to buy a new one. It was still in good working order and when I did a good cleaning it looked very nice.
Works very fast and gets clothes very clean provided you use the right soap
Works very fast and gets clothes very clean provided you use the right soap. Made sure that the lines are connected correctly. This was an item I bought on eBay and found that it was worth the price. Bought it bundled with a dryer. Cleans my items every time without fail. Only became unreliable when the top started to rust so I called the washer repair guy and asked to have the rust taken off. Instead they replaced the entire top of the washer. Appearance remained great until the rust showed up. The rust made the top of the dryer get dark and brown and strange. The appearance fell apart at that point. It was strange to see my clothes not look so nice at that point. It was very cheap, only a few hundred dollars so I was okay with the item totally falling apart when it did despite the fact that it was inconvenient. The value for me was perceived in the amount of money that I ultimately did not spend.
I have loved my Kenmore Elite range model 79098023802 made by Electrolux fo
I have loved my Kenmore Elite range model 79098023802 made by Electrolux for 6 years until this weekend. The range expands when cooking and the racks fall to the bottom causing everything to spill. I contacted Sears and was told that this happens after using the self cleaning feature which apparently damages the oven walls, the oven will now expand when using the oven making the racks fall. I would have to have the whole interior replaced for $300.00. When I asked if this would happen again after replacing the interior I was told it was possible. This is clearly a manufacturer defect and Sears/Electrolux should stand by their product regardless if it is under warranty. My husband is recently unemployed and we are unable to fix the problem which Sears/Electrolux should take responsibility for a faulty product!!
I have always purchased Kenmore appliances and I am terribly sorry they are
I have always purchased Kenmore appliances and I am terribly sorry they are defunct. My Kenmore washer is 35 years old, drier 30 years old... fridge 15 years old. I had to purchase a new stove two years ago and bought a Maytag for $2100. It lasted just two years and the computer system had to be replaced. $900 repair bill. Not happy about that.
I purchased Kenmore Elite smooth top range in January 2013. In April 2013,
I purchased Kenmore Elite smooth top range in January 2013. In April 2013, I had the oven set on 350 degrees to cook meatloaf. I opened the oven door to insert food and the glass on the door exploded all over my feet and the floor. The repair person said this happens often, usually during self-cleaning. Thank God, it is under warranty but I wonder how long it will last. I am afraid to use the self-cleaning feature.
Lasted a long time before I purchased a new refrigerator. No problems with
Lasted a long time before I purchased a new refrigerator. No problems with it until it was worn out. Reliable and freezer kept food well. It fit my needs at the time. With a family and grandkids, I needed something larger and I moved up to stainless steel. The freezer was a bit small, but it was appropriate for the fridge size. It was basic white refrigerator. Nothing exceptional, but it served the purpose for what I needed. It was easy to clean and maintain with mild soap and water. It was a good refrigerator for the price. It was comparable if not a bit better in the price range with similar models. Its a good choice if youre not ready for a more expensive stainless steel model.
Door storage was fantastic. Ice maker did not take up a significant amount
Door storage was fantastic. Ice maker did not take up a significant amount of door space. Being able to alter the configuration of shelving was a nice feature as well. However, will never buy a side-by-side refrigerator again due to lack of freezer space. We have chosen to move to another model but did not purchase a Kenmore in the last purchase. Cost of the refrigerator and the competition of other refrigerators examined was well within our range. We also chose this refrigerator because it was our first personal refrigerator purchase and seemed to be a great purchase.
I really liked its price and its finishes that looked good material and hig
I really liked its price and its finishes that looked good material and high quality. It was a bargain and a good value for my money that I could invest. It is a very reliable refrigerator, small but does its functions well that are to cool and freeze my products. To be a mid-range brand it worked well for me. The fact that its doors are small is what displeases me about the model. I would have liked some doors more in line with my needs that would occupy more space for the products.
I purchased a Kenmore Elite top load washer in 12/2011. In roughly 12-13 mo
I purchased a Kenmore Elite top load washer in 12/2011. In roughly 12-13 months, the area around the bleach dispenser started to show signs of rust/corrosion. I contacted the Sears customer solutions group and they arranged a service call, which I paid for, to assess and confirm that there truly is rust/corrosion around the dispenser! I was quoted almost $300 for the repair, however the technician stated that there was a Service Flash for this very issue which apparently warrants a notification and how to handle it. This service flash SF26-813 clearly states as a repair as having a redesigned cover and dispenser along with having the cover completely painted. This obviously was a manufacturing defect that, when I started addressing with Sears, turned into a hot potato hand-off, from one department to another, without any sign of helping resolve the issue. They even sent me to LG, the manufacturer, to try to have them do something for me, instead of them bringing the issue to LG as their vendor and expecting resolution and seeking reparations. I finally was given a case number that was essentially useless since there is no direct contact person to work with, which in effect results in multiple solutions group people passing on emails trains without any point of contact. I even asked for direct contact and provided my phone number through every email...but still no call. This is the ultimate shell game with consumers...create a customer solutions group to help you...but dont actually have this group do anything to foster customer solutions. I was however offered $65 for part of the original service call. I even asked if they even interact with their vendors... in this case LG, to force them to own up to poor engineering and design, to help rebuild credibility and demonstrate responsibility for their products. I am Sears customer not LGs, and as such Sears should have an obligation to me. They in turn need to hold LG accountable for their inferior manufacturing design. Whatever happened to taking care of the customer? Sadly...this is a bygone saying.
Kenmore Elite dual oven Electric Range Model 790. Purchased this stove in l
Kenmore Elite dual oven Electric Range Model 790. Purchased this stove in late 2009. Within months, the touch sensors on the back panel would work only intermittently. Called Sears to have repairs made to my new stove and they walked us through pressing lots of buttons on the display board to reset it. Problem persisted, but didnt have the time/energy to look into it further. Months later, the top oven stopped working correctly. Not sure what happened, but anything we cooked was raw on top and burned to a crisp on the bottom. A few more calls later to their service department where, once again, they walked us through the process of turning the top oven on to as hot as it would go. Recording the temperature using a thermometer we had to place in the oven, turn the oven down, wait for it to cool down, record the temp, etc., etc.Again, we gave up and decided my time is more valuable than a working top oven and had already spent HOURS on the phone being shuffled around from department to department (Warranty Dept, Customer Service, Customer Solutions, Home Warranty, back to customer Service where I was transferred incorrectly back to Home Warranty...). So, we lived with an intermittently working board and now a clearly improperly heating top oven. BUT - we didnt buy the extended warranty so we were now out of luck since a year has since passed.Fast forward three blissful (not) years with this piece of crap oven and we start to notice that the racks in the bottom oven seem to be very loose. Hmmmm. Take all racks out, rearrange them thinking that perhaps they have designated slots in which each rack fits, but they all seem to have the same problem. On the phone to Customer Service we go... And again we are transferred all over the organization until finally we land upon a person that might be able to help me. IF we are willing to pay $280 for a service contract upon which they will send a tech out to make repairs up to $500. If I dont want to go that route, I could always sign up for a Home Warranty ($55/month for 1yr contract or $35/month for 1yr contract for appliances) OR a Service Smart Agreement - again for repairs UP TO $500. After that, I pay for it... Oh yeah, I had to pay either a $90 or $60 service call each time a tech came out.At this point, my life is getting shorter and shorter and I decide I cant spent any more time being dragged around by the nose by Sears any longer and wave the white flag - until one day, I leaned down (to the floor, because this is where the bottom oven is) to lift a roast out of the oven and the racks suddenly collapse spraying bubbling, scalding juice all over the front of my arms, chest and legs. The oven walls seem to be expanding every time we turn this thing ON! Im now down to ONE rack in the bottom oven, a non-functional top oven (unless you like your cookies and biscuits raw on the top and charred on the bottom) and an intermittently working sensor - that, by the way, I rely on to use the top burners. If I could give this stove - and Sears Customer Service (Im looking at you, Cheryl) negative stars, I would.I tried today to give it one more go at getting this thing serviced by Sears since the aluminum foil that Ive had to wrap around the sides of the racks in the oven (so that they will take up some space and not collapse on me under the weight of a casserole dish) is going to need to be beefed up soon, but it was once again fruitless. I spent HOURS on the phone going through the merry-go-round of transfers from one department to another and in the end, spoke with NINE different people in different departments until I ended with the above esteemed Cheryl in Customer Solutions who listened patiently to my story (which, by this time I had been a little sick and tired of reiterating) and went on to tell me that since I hadnt purchased an extended warranty through them that I was out of luck.Really? Even though my first call to complain about this happened within months of owning it - when it was under the one year warranty? Again, she called to my attention that I never even had a service person out to my house. Yeah, no kidding Cheryl, because they had ME to do the work for them - which I did, by spending hours over the phone pressing this button, relaying the info to the tech on the phone, pressing that button, relaying the info. etc, etc. Sears did a really good job of stringing me along long enough that I was out of warranty and they could wash their hands of the whole thing.For generations, my family has been die-hard Sears appliance customers and have always had excellent products and service. That is a thing of the past. Get you in, sell you the appliance, and get you to spend even MORE money on a warranty. God knows one shouldnt expect a $2000 stove to last longer than a year... Ill be buying my appliances locally from here on out.
I purchased a Kenmore oven and the racks keep falling while cooking. I call
I purchased a Kenmore oven and the racks keep falling while cooking. I called the Sears outlet store where I purchased the oven and was told to try buying new oven racks. I purchased new oven racks through Sears and still while cooking a turkey the same problem existed with new racks. It caused a grease fire and I was burnt. After several calls to Sears I finally spoke to a corporate person who sent a repairman out at Sears expense. The Repairman said he could not fix the problem the oven walls were defective. The serviceman immediately called Sears from my home on his cell phone and I was offered 20% off a new oven if I purchased from Sears.I told the corporate person I would not accept that offer of 20% and that my oven is only three years old. It should last at least 15 years and would be talking to his supervisor on the next business day. I also told him I was going to seek legal advice, expose Sears through our local news station in the SF Bay Area if this issue was not resolved. Im shocked that this has taken so many phone calls and a service call and I still was offered 20% off a new oven and not a replacement oven. I have purchased numerous appliances through Sears and never received a run around such as this. This is a Health and Safety issue. I see other complaints such as mine online regarding wall ovens purchased through Sears. We should all seek legal help and expose Sears on the way they are handling their health and safety issues.
We purchased a new Kenmore electric range. Within 4 years, the oven box had
We purchased a new Kenmore electric range. Within 4 years, the oven box had expanded from the oven heat so that the oven racks no longer fit but fall out of the grooves. When I contacted Sears, they refused to accept responsibility but said they could supply racks that fit at $106.00 + tax and shipping each. I ordered the racks, but they are the same size as the original and Sears said that they cannot help me. I am not alone. Many other consumers have had this same experience. This should never happen. Sears should recall these stoves due to the safety factor alone or at the least, provide wider racks even if we must pay for them to address the problem. I will never purchase another Sears appliance.
Burn hazard due to oven racks falling. Apparently this is a well-known and
Burn hazard due to oven racks falling. Apparently this is a well-known and well-documented hazard. These ovens are manufactured by Frigidaire for Kenmore and Jenn-Air with only the cosmetics being different. Same defect in both. Jenn Air has recalled and replaced the defective products, Sears is in denial. The problem is that when the self-cleaning mode is used, the oven sidewalls expand, allowing the racks to fall, resulting in burns. So far, weve been lucky, but if a small child or pet were in the vicinity... it could be tragic. We purchased all high end Kenmore Elite when we redid our kitchen. The factory service was a joke. We filed a complaint with the Consumer Product Safety Commission and will be sending a demand letter to Sears and Frigidaire.
This is the 3rd time I had sears out to fix stove. 1st glass blew out (scra
This is the 3rd time I had sears out to fix stove. 1st glass blew out (scratched the whole inside 2nd circuit board/ and now again the circuit board. When you use self cleaning more than 3 times blows board. All in all I have been without the use of my stove about eight weeks. When you call for service and you give them error code. They come out (waiting a week or longer) without parts and you have to wait another 2 weeks for them to fix. Just wish they would credit me and let me buy another brand. This stove is only 1 year old. Very unhappy.
We had both the washer and dryer and they were, although basic, very effici
We had both the washer and dryer and they were, although basic, very efficient. The pair was relatively quiet, and the washer had an automatic bleach dispenser. The dryer did a fair job. I believe these were near bottom of the cost curve. Even though we replaced both units, they were both in good operating condition after ten years. We gave them to a neighbor who had rental properties and they are still going strong there. There were some options that we did not have, and that we wanted, so we upgraded and looked quite awhile before deciding. We wanted an HE unit, and we wanted the bells and whistles that tell you when stuff is done. We wanted more settings on the dryer. So we went to Sears and actually found something that suited us very well. We ended up, however, purchasing Whirlpool, because of the customer service at Lowes.The units were white. Dirt tended to accumulate under the lid of the washer and it needed wiped out regularly (which probably should be done at any rate). They were, as I said, pretty basic. White, utilitarian. Kenmore appliances, of any type (and weve had several so I can say this from first-hand experience) are some of the best appliances available anywhere. The units range from basic to sophisticated, and the price tag increases as the options are added. In the long run the value is, in my opinion, excellent. I would highly recommend any Kenmore appliance.
We purchased this washer/dryer combo about 2 years ago and I have never bee
We purchased this washer/dryer combo about 2 years ago and I have never been happy. MY clothes do not come out clean, only refreshed. The tank never fills with enough water to clean anything. The clothes get wet and flop around. I wash very small loads and I have to wash dishcloths and kitchen towels 2 or 3 times. This is not saving water. Every few weeks, I boil my dishcloths and kitchen on the stove to get them clean. I called for service and was told that this was the way this washer worked. I have been happy in the past with Kenmore appliances, but not this time. I am going to replace this 2 year old washer soon.
The oven door (8 years old) just fell off and shattered onto my kitchen flo
The oven door (8 years old) just fell off and shattered onto my kitchen floor. A lot of work to clean up and I have no idea how to replace it.
Kenmore model # 79092803013 electric range oven started smelling plastic bu
Kenmore model # 79092803013 electric range oven started smelling plastic burn every time I turned on the oven. Well, I should have turned it off but I didnt. Thanks to God it didnt cause any major damages including fatalities. The baking and broiling elements stopped working and decided to open the back panel of the range. To my surprise the control board and the harness was burned and melted until changed to complete black. They should have recalled their products knowing their safety issues. The sad thing is all my appliances are Kenmore. I will never buy their products again. Be Aware!!!
Kenmore oven - glass door exploded outward spreading hundreds of glass piec
Kenmore oven - glass door exploded outward spreading hundreds of glass pieces all over the kitchen. Oven was on at 350 degrees. The indoor glass appears to be intact, but exterior glass is completely shattered. Calls to Sears for immediate repair attention for a safety issue were generally dismissed by their off shore answering/scheduling service.
Reasonable amount of time for cycle to be completed, clothes never came out
Reasonable amount of time for cycle to be completed, clothes never came out ruin in any way, machine used a fair amount of water, but never exceed amount. Have use my Kenmore for years and have not had a problem yet, no problem of any kind, no dial slipping, no buttons sticking, no nothing. Received the machine I picked out without any dents or scratching marks on it. Same color all around, no fading. My Kenmore machine was not the cheapest but it was not the most expensive one either. It was the middle of the price range that I wanted to spend and I received everything I wanted on the machine.
I purchased the Kenmore double oven for about $1,500 on Nov. 2, 2012 and th
I purchased the Kenmore double oven for about $1,500 on Nov. 2, 2012 and the control panel shorted out on Jan. 2, 2014, just two months over the factory warranty. The cost of repair is $450. I have no idea why the panel shorted out in the first place, so I have no idea if it is going to happen again. The design of the oven is such that the vent from the top oven is directly adjacent to the control panel. I purposely never used the self-cleaning feature because I wasnt comfortable heating the oven up to the high temperatures required to clean it. I would not buy this oven again.
Bought this fridge and matching stove 3yrs ago. I purchased this brand, as
Bought this fridge and matching stove 3yrs ago. I purchased this brand, as did much research on reviews of Kenmore. With that and feeling Sears had a quality product, I purchased them. Three years later, my fridge went totally out. I had no reason to think a Kenmore would crash in 3 years. Threw out hundreds of dollars in food. And this is where things go horribly wrong.There is no longer a warranty, it’s only a year. Sears wants $1700 to repair. I don’t have a $$ tree in my yard. So then I bought a Choice Home warranty. The rep on the phone said, No worries ma’am, this is covered. I told him it was already out. Waited my 30 days, and filed a claim. They send out the same tech as Sears. He’s in the house 3 minutes, tops. Calls me to say they won’t cover it. Pre-existing condition. I’ve now paid for 2 service calls. And no working fridge still.I turn to Kenmore and reach out for help. I gave them 2 voices, either fix my fridge for free or replace with a comparable fridge to what I have. The man chose to repair it. Five phone calls later, Yes it’s in your file, diagnostic fee waived, no charges on parts and labor. But, yesterday, the tech calls wanting to know if I still want him there. He has no paperwork that there’s no charge. Mind you, Kenmore set this up and supposedly wrote notes. I called Kenmore. Oh yes, it’s right here, no charges. He says, I’ll send this over for your tech. Hours later, he don’t have this to come fix it. I call back. Now, this guy says he has no access to those notes and wants to transfer me to another department. I still have no working fridge. I’ve contacted 2 local tv stations to look into my story, and hopefully get it fixed. Buyer beware. Buy another brand, not a Kenmore Elite. It was priced just under $3000. Not worth it.
This fridge lasted almost 3 years before I moved and left it at my old home
This fridge lasted almost 3 years before I moved and left it at my old home. It worked very well and the ice machine was fantastic. The produce stayed very fresh also. Very small freezer. Too small to do big shopping trips at one time. Always had to rearrange and stuff things in. The produce drawers are small too. Stainless steel was beautiful. The shininess always showed. The machines were elegant. The inside was refined and modern. It was very nice looking in general. The value was just fine. The price was just right for a machine that lasted for so long and never had an mechanical issues. The value was very balanced.
Whenever I bake something in the oven about 1/2 hour into the cooking proce
Whenever I bake something in the oven about 1/2 hour into the cooking process, the screen lights up with F10 and the oven beeps. The only way to stop the beeping is to turn the oven off. When I turn it on again, it beeps 10 minutes later. It is impossible to cook anything, very frustrating and not normal. The stove is approximately 5 years old.
I purchased a Kenmore Electric Built-in oven, model 790 in 2011. Today the
I purchased a Kenmore Electric Built-in oven, model 790 in 2011. Today the fan will not shut off. I had to turn the breaker off. The oven racks are also falling down which is becoming extremely scary and I am afraid to use the oven. I will be calling Sears tomorrow but suspect after reading all these other similar reviews to expect nothing from Sears other than to say they will send someone out. What happened to dependable products and dependable stores? I always looked to Sears and their products in the past but no more!!!
My Kenmore double oven circuit board went bad a month after the warranty we
My Kenmore double oven circuit board went bad a month after the warranty went out. Called Sears and they said that I should have bought the extended warranty. They agreed to pay half the cost. A year later the new board went bad and I replaced it myself. Now a year after that the board is going bad yet again. The board cost about 200 bucks. There should be a recall on this expensive piece of junk. No more Sears products for me.
Well the plastic disk in the roof of my oven is melting and has burn marks.
Well the plastic disk in the roof of my oven is melting and has burn marks. We dont have a warranty or service contract with Sears so they want to charge us $249 to come and LOOK at it. Hello, our microwave is melting and burning inside and this is OUR issue? Sounds like a serious defect. Someone wrote in the Sears website with the same question and it was never answered. So I know I cant be alone in this melting disk microwave issue. Kenmore, WTH!? Will NOT buy from Sears or Kenmore.
My stove was just 4 years old and heating it up to cook the circuit board o
My stove was just 4 years old and heating it up to cook the circuit board overheated and caught fire. Board and wires were burnt. Sears warranty was brutal to deal with. Its not a big deal - why investigate what caused it. It only caught fire!
Have had dishwasher for twelve years with no problems. Previously, I had a
Have had dishwasher for twelve years with no problems. Previously, I had a stove that was replaced only because of style. I have never had any bad incidents with any Kenmore appliance.
I owned a Kenmore refrigerator for many years. I liked the interior arrange
I owned a Kenmore refrigerator for many years. I liked the interior arrangement and found it easy to work with. The Kenmore ran maintenance free for many years. I would recommend Kenmore appliances to anyone looking for quality and dependability.
Kenmore Household Microwave 790.80373310 - Ive had this unit for exactly tw
Kenmore Household Microwave 790.80373310 - Ive had this unit for exactly two years. Never had a moments problem. Its an over the stove model and the other day I was running the fan on low while boiled eggs. After I was done, I noticed a smell of something being hot. I ignored it but when I went to shut off the fan it wouldnt. I tried several times but finally I unplugged it and pulled it back in. The fan shut off but I smell was stronger. An hour later I went to use the microwave and found that then plastic turntable inside as well as the smaller turntable had gotten so hot it turned from red to black and MELTED! Keep in mind, the only thing that was running was the fan when this happened. I tried to call Sears and was just given the runaround. Its two years old! It could have burned down my house if Id left it alone. Im horrified about this situation.
I have had numerous dryers with parts going out all the time. Once I had a
I have had numerous dryers with parts going out all the time. Once I had a Kenmore I never had to worry about my dryer and I had a six person household. My Kenmore is the best dryer that I have ever owned. I had a household consisting of six adults. Of the six three were female who in my opinion never gave my Kenmore dryer a break. Now through thousands of cycles it is still dependable. Drying time is not long either. Simple. Very basic design but very durable. The controls are not hard to understand and I still love front load dryers. Worth its weight in gold. Its a very affordable dryer and I was actually shocked that a dryer in this price range works as hard as mine works. Easily worth much more.
My Kenmore Self Cleaning Oven is just over 30 days old and recently used th
My Kenmore Self Cleaning Oven is just over 30 days old and recently used the self cleaning option. I used the 2 hour option since it was a minor splatter on the oven floor. After the cool down and the door released, I noticed two burn marks on the top of the oven door. I did everything the manual instructed including removing the grates, racks and wiping all services before starting the process. I called Sears and they said it was a cosmetic issue and is not covered under the warranty. I think its a door gasket problem, but they said no. I told the service dept I was very dissatisfied that they would not stand behind their product. All he said was Sorry.
We own a Kenmore Elite double oven that will no longer hold the racks in pl
We own a Kenmore Elite double oven that will no longer hold the racks in place in the bottom oven. This is a very dangerous defect that has caused multiple spills and also burns. Sears claims to be unaware of this defect event though there are many complaints about this same problem on the internet. The problem is caused by the walls of the oven bowing out due to regular use and cleaning of the oven. Sears refuses to issue a recall on the oven and has offered to provide a service call at our expense which does not even guarantee that it can be fixed properly. If this were a car, Im sure it would have to be recalled but I do not believe there are adequate consumer laws that cover appliances. Sears does not stand behind their products.
The Kenmore stove/range works okay. Not as good as their washer/dryers thou
The Kenmore stove/range works okay. Not as good as their washer/dryers though. One burner on the stove has not worked properly from day one. Also the glass top burners take longer to heat up. I guess that is because it is energy efficient.
When my families oven of twenty years finally kicked the bucket we shopped
When my families oven of twenty years finally kicked the bucket we shopped around for the best, not the cheapest, the best for our home. We happened upon Sears and found the Kenmore 5 burner range. We asked for it in white to match our kitchen and happily they had it in stock. The problems began the better half of six months. After baking for all that time we noticed that when any casserole is placed in the oven on the rack, it bends very close to baking. We called and were hurried off the phone by the horrible company saying new racks would arrive at our house in five business days. Three weeks later we called back after visiting the Store in Hermitage. We were greeted by an ignorant saleswoman (I am college educated and I am using the correct form of this word) who stared at us and said Why oh yes, these racks are flimsy. Maybe you could have a welder have ones made or go to a used store and but replacements. Flabbergasted we called the Kenmore hotline to be reconnected over and over to someone who informed us the racks were never ordered and a repairman would have to come and inspect the oven would be over to see if the oven was in fact broke. The man never showed and said there was no way our oven was broken. Not only is it unacceptable for Sears employees to be so inconsiderate to family who purchased a full price $900 product, but also it is horrid that Kenmore had lied and cheated us along the way. NO ONE SHOULD WASTE THEIR HARD EARNED MONEY HERE!
It washes my clothes clean and dries my clothes in a good timely manner. I
It washes my clothes clean and dries my clothes in a good timely manner. I have used other washers and have had issues with them in the past. I have also had washer and dryers not wash and dry my clothes thoroughly. It fits just the usually size load. Its not a higher duty dryer and washer. Those ones were out of my price range. But I dont have any complaints about the load size. I live by myself. I like the appearance of my washer and dryer. It doesnt look old or used and its easy to use. It has the basic knobs but very stylish. Overall others would complain and want the newer model but this one I am very happy with. The value of this washer and dryer is very least expensive but is stylish enough to look like youre not poor and cant afford a nice washer. I love these models of washers and dryers. I think these models are the best around for people that cant afford the newest models around.
I just bought a coop two months that had been renovated and the kitchen has
I just bought a coop two months that had been renovated and the kitchen has Kenmore appliances. Dishwasher and refrigerator seem fine, but the gas range (model number 790.7050 or 7060) runs super-hot. I first noticed that the French fries cooking at 450 degrees really came out as crispy critters, so I turned the oven down about 50 degrees and its better. The real problem is that the oven is so hot that I have to run both the vent on high and a fan in order to cook something on the stove top at the same time. Ive never had this problem with any other gas range Ive had (Im 62) so its really puzzling. Now that Ive read the other comments about the ovens, I will be super careful and am considering just getting another gas range. I think this is the way this thing is designed. Even at the lower oven heat, the temperature in the kitchen is unbearable. This is from someone who hardly uses air conditioning in the summer. Anyone else have this experience?
My 40 stainless steel Elite Kenmore range/glass top looks impressive on fir
My 40 stainless steel Elite Kenmore range/glass top looks impressive on first notice. But the design of the rim around the top has caused it to get really scratched in a short period of time (1 year). The drawer below the ovens is very flimsy. The digital oven works great. But the smaller analog ovens thermostat can never be relied on. I love the five burners on the cooktop, two of them having the capability to be two different sizes. I am unhappy with the stainless steel finish... Very hard to clean without streaks. Ive tried everything! I needed the 40 size because I live in a 1960s house that requires 40 stove, or a lot of cabinet rehab. I thought the price was too high. But there are very few ranges available in that size.
The two-year old Kenmore stainless steel gas range I bought in November of
The two-year old Kenmore stainless steel gas range I bought in November of 2010 was in the house. On August 7th 2011, I had opened the oven door and brushed against the corner edge and received a bad cut. It took 20 stitches to close it up. Has this happened to anyone before?
I believe after viewing so many refrigerators and going to different places
I believe after viewing so many refrigerators and going to different places to check out, we were impressed with the Kenmore Refrigerator brand. I also checked out other brands and reviews but the Kenmore refrigerator by far was equipped better and the price was in the range we were going to spend. Their refrigerators also had good reviews and we liked the look. The Kenmore Refrigerator stuck out as the one we wanted to purchase. The features were great. It was set up easy to clean and it has a great icemaker.
The Kenmore refrigerator was really cold, kept fruits and vegetables fresh
The Kenmore refrigerator was really cold, kept fruits and vegetables fresh and freezer was incredible. But it would be cool to have a feature like a wifi speaker so you can listen to music while cleaning without having to carry your phone with you, a digital picture frame, a remote for temperature control and music volume, auto defrost in freezer and a wide range of colors. It would also be cool if it had an organizer with pictures on tablet so you just make a selection of what you want to cook for dinner. Then it just deposits it in slot in door and youre not letting cool air out. Moreover, it needs an ice maker, a larger freezer and drawers. And maybe add a safety measure by adding a child safety lock in handle and alarm if the doors are left open. Would even like a way to keep odor out of refrigerator so no one needs baking soda anymore or a self clean option for fresher smelling refrigerator. Maybe they can do bundle with kitchen items like refrigerator with dish rack or with another appliance. And maybe put deeper pan on bottom to catch water.But why are refrigerator so expensive? With these ideas Im sure it will be very expensive so I would recommend a discount of some sort and come down on price. But all in all I like this refrigerator very much. I love that its kind of roomy. You can put a lot of groceries in there without taking up all the space. It has met my expectations and surpassed all others. Would definitely refer this refrigerator to friends and family.
Ive had my Kenmore for 12 years and never had a problem with it. Thats why
Ive had my Kenmore for 12 years and never had a problem with it. Thats why all my appliances I own are Kenmore. My Fridge, stove, washer and dryer are all Kenmore. I had 1 problem with my dryer but they came out and fixed it without any problem. I would highly recommend Kenmore.
I just purchased this range Friday after Thanksgiving 2015 and less than a
I just purchased this range Friday after Thanksgiving 2015 and less than a week the burner caps got SOMETHING on it and it wont come off. The touch pad is ultra-sensitive when cleaning. (You can turn on the warmer, oven light, or even set the timer.) This is very frustrating. You have to WIPE WITH A WET, SOAPY cloth then a dry, no lint cloth so that it doesnt smudge. That also goes for the stainless. This range costs a mint too much to have to go through the inconvenience of this clean-up. As far as all the functions of the range, they seem to be working fine. Give me a couple of months and I will get back to you as to whether I am satisfied with this purchase.
I have purchased Kenmore appliances since 1962. Washer, Dryer, dishwasher,
I have purchased Kenmore appliances since 1962. Washer, Dryer, dishwasher, range, microwave and even an electric can opener. I have complained loudly and often about this washing machine. I have contacted the Sears store where I purchased a washer & dryer in August 2012. The design of this machine is unbelievable and I am far from satisfied. This machine requires that one put the clothes and detergent and/or bleach in with the clothes. The machine immediately locks and fills with about a quart of water. Meanwhile, the clothes are setting in strong soapy water or bleach for over a minute. Subsequently, it results in spotted and ruined clothing, towels, sheets, etc. In addition, you can only wash clothes in the delicate cycle, to prevent ripping and shredding of laundry. Once the cycle is finished, one must go to the rinse/spin cycle in order to add Downy. This wastes water.Finally, I was directed to Repair Service where the Rep told me that the cost of a one year warranty was $80.00. She said that I only had to pay her $49.99 at that time and to give a check to the repairman for the additional $30.01 on the day of service. I thought it odd that she would not allow me to pay the entire $80.00 while on the phone but went along with it anyway. I was in TOTAL SHOCK when the repairman told me that I had to write him a check for $80.00. I explained to him what the Warranty Rep had told me and he said that the Warranty was $49.99 per month with an $80.00 deductible each visit. Who in his or her right mind would pay $599.88 for a contract on a washing machine? One could purchase a top of the line washer for this amount.SEARS IS GOING OUT OF BUSINESS AS A RESULT OF POOR SALES (I WONDER WHY). Do not make any purchase from Sears because the motto on the doors of each store say, Satisfaction guaranteed or your money back is not worth the ink that it was stamped on with! Sears has promised to refund me $49.99+$80.00+$30.00 gift card. This paltry sum does not even begin to reimburse me for all of the discolors clothes, towels, blankets and all of the discolored clothes that have been ruined by this machine! My attorney (Consumer Affairs attorney) is filing a lawsuit in federal court. If anyone else wants to join in on this lawsuit, you may e-mail me! Do not waste your time trying to deal with corporate because they will do nothing to help you. I am 71 years old and was not told of the bad features on this machine.
Two Sears brand appliances, Kenmore, were in this house when I purchased it
Two Sears brand appliances, Kenmore, were in this house when I purchased it October 1, 2015. Both appeared fairly new and were installed during a kitchen remodel by the previous owner. Three months ago I trashed the microwave because it had so many issues. Now the stove Broil element comes on by itself and cannot be turned off at the stove console. The stove gives no indication that anything is turned on.My kitchen smoke alarm went off while I was in another part of my house alerting me that something is wrong. A glance at the stove, the only source of heat in the kitchen, and there was no indication that anything was on. A quick look in the oven and the broil element was glowing, the oven was very hot, thus the fumes escaping that set off the smoke detector. Nothing would turn it off. I turned off the breaker in the main panel and let the oven cool overnight. The next morning I turned the breaker back on and the oven came on with it, still not showing any indication of heat on the stove control panel.I Googled known defects with Kenmore stoves. Seems this is a known problem though Sears hasnt been very helpful getting it fixed. I havent reported my issue yet, not to Sears anyway. On Monday Ill be seeking legal advice about the possibility of a class action. In the mean time Ill contact Sears for a comment. This is a safety issue, my house could have caught fire while I was asleep or away and they knew the problem existed but did nothing.
Kenmore Range Model 790.94452701 - The control board burned up 3 times in 7
Kenmore Range Model 790.94452701 - The control board burned up 3 times in 7 years. We were afraid to leave the oven on and go outside for fear of the house burning down. Two times when it burned up it caused the oven to heat well over 500 degrees. Each time it burned up there were burnt wires and smoke. Replacing the board is easy, but not cheap and very inconvenient. We decided to purchase a new range rather than fix our Kenmore for the fourth time. Suffice to say it isnt a Kenmore.
My Kenmore elite has been a godsend, with back issues, I was left with only
My Kenmore elite has been a godsend, with back issues, I was left with only being able to use the burners on my other stoves in the past, but with my double upper oven/lower convection oven, I have a choice of which to choose. I love the easy self-cleaning, push button cooking timer and delay functions along with the 5 different size burners, (it also came with a griddle) the middle burner is oval shape. The child safety locking and cool-touch doors are extra importantfunctions just to name a few. I havent had any problems with the oven or functions in the 2 years Ive had my oven. Kenmore has been a solid reliable brand for many years. I love my oven!
The clock would mysteriously reset as if a power outage had occurred. This
The clock would mysteriously reset as if a power outage had occurred. This happened for several weeks and then the control panel for the oven went dark and oven is UNUSABLE!!! So we call Sears for a warranty call out and the guy opens the back of the stove and discovers a bug back there that apparently shorted the board out and says he cant fix it and it wont be covered by the WARRANTY. This part is an electronic board that is not sealed in any way and will short out very easily again AT A COST OF $145.00 EACH after I spent almost a thousand on this stove. What really irritated me is even if I wanted to PAY for the repairs they would not do it. This stove is a piece of CRAP and I WILL NOT EVER RECOMMEND OR PURCHASE ANYTHING FROM SEARS!!! KENMORE/SEARS APPLIANCES SUCK.
Kenmore Elite Double Oven Range 7909731 - I would rate this and Sears custo
Kenmore Elite Double Oven Range 7909731 - I would rate this and Sears customer service at -0- stars if I could. Purchased this range in November 2016. I do a good bit of baking, so paid to upgrade to Kenmore Elite convection double oven. I have purchased Kenmore appliances for over 25 years with no issues. This will be the last one. Began having issues with the convection ovens fan not working or maintaining temperature in December. Raw AND burned cookies. First service call in January. I was told there was nothing wrong with the temperature after the tech shot his laser thermometer in there to check, says I have to wait 15 minutes after the oven SAYS its preheated to the set temperature and that I shouldnt put more than one thing in the oven... what? Thats why you pay more for convection!He replaced some screws that were sitting in the bottom and left. Whatever... tried baking muffins didnt rise, raw middles and burnt outsides. 2nd service call. The day tech was supposed to be there calls and says not coming, will order a new control panel and reschedule. After replacement, baking takes at least 20 minutes longer than recipe indicates, overbrowning outside. 3rd service call. This tech tells me the oven is 25 degrees over what it should be and recalibrated. Next baking attempt, the temperature decreases to 180. Ok, Im thinking maybe I hit something. Next day, baking again. Preheats to 350 and then starts beeping, flashing error codes FJ5. a locked and a 9 with ... Call Sears, tech scheduled for next day between 8 am and 5 pm, will call 30 minutes before arriving. Calls me in driveway and says he will not wait, will not come back and they are not allowed to call before the first call. Was on the phone at least 6 times with Sears customer service. When the tech comes back 5 DAYS LATER, hes never heard of the error codes and is ordering the same control panel that was replaced 6 months ago. This is ridiculous. I will never buy from Sears again. The lack of customer service is appalling.
We are a family of six and this dishwasher fits all our dishes nicely. It h
We are a family of six and this dishwasher fits all our dishes nicely. It has plenty of room for pots and pans, and the size goes great with our kitchen. Its tough on food residue and cleans great. It has a sleek appearance and its white so it goes perfectly with my range and other appliances. Also, its easy to wipe the outside clean which I love. Since Ive had this particular dishwasher for 8 years now I would definitely say it has a good value for this item, and its built to last. I would highly recommend this dishwasher.
It had a cycle that was extra powerful and extra hot for baking dishes to m
It had a cycle that was extra powerful and extra hot for baking dishes to make sure they were fully cleaned. It was a little pricier than I initially wanted to have but I liked it. The look was black stainless steel and it had a lot of the features that I liked and wanted because the previous dishwasher I had was horrible and wouldnt clean anything. The Kenmore dishwasher was inexpensive and I cook a lot in the oven and get tired of having to soak the dishes prior to putting them in the dishwasher. The only main issue I want changed is that it has water spots at times after they are dried. I have to take them out after they are washed and dry them off or they will spot.
I have a Kenmore stainless steel freestanding range serial #VF70220446 and
I have a Kenmore stainless steel freestanding range serial #VF70220446 and model #790 961234 that I purchase in 2007. For some time this has been happening, the stove top range says hot and it even stays on when it is suppose to be off. One night, I passed by the stove and noticed that the range was high orange-having been for some time. I know I have to take the plug out in order for it to turn off and stay off.
My oven has lasted nearly problem free over the years, and if I had problem
My oven has lasted nearly problem free over the years, and if I had problems that needed service, I could call and get it. My relative purchased a stove at the same time they both still work. They were seriously used for family cooking and truly held up to the task.
Motherboard causes oven to overheat to the point it could cause a fire.
Motherboard causes oven to overheat to the point it could cause a fire.
The oven racks fall with little or no weight placed on them. It is so bad t
The oven racks fall with little or no weight placed on them. It is so bad that they now dont fit. Ive read online that the interior lining of the oven expands and the racks fall. This is a MAJOR safety hazard. I have been burned and my wife has been burned as a result. After informing the operator who took my call that I am an attorney, the operator transferred me to a line for immediate help. The immediate help was for the operator and not me, as the transferred line hung up on me.
We remodeled our kitchen may of 2013, and purchased new elite, stove, refri
We remodeled our kitchen may of 2013, and purchased new elite, stove, refrigerator, microwave. 3 months after purchase, after using oven and turning it off, it was discovered that not only did it not switch off, it was super heating! We shut off the breaker. Called Kenmore, they sent a repair man out, who looked at it, and decided to replace the control panel. Took about 5 days for the part to come in, so I was without my stove for About 7 days. He replaced the part and we hoped all was well, but then, last week, it did it again. This is very scary! If we hadnt noticed, our house could burn down...again Kenmore wants to repair it, Im done with this lemon! I will never trust it again! Obviously, there is a piece in there that is blowing out this control panel. I paid a lot of money for this range, all I want is what I payed for. Kenmore was useless, but Sears is working with me. So hopefully, they will be replacing it for us....we will see over the next couple days...
We had our Kenmore electric range for only 3 years when the oven temperatur
We had our Kenmore electric range for only 3 years when the oven temperature broke. After getting a technician to replace the sensor probe, we learned the entire electronic control board needed to be replaced as the oven continued to overheat. The cost of replacing this part was too expensive so after just 3 years we need to buy a new range. I WILL NEVER buy a Kenmore product again.
Kenmore Elite range model no 790-4101-3801 - This is the second time that m
Kenmore Elite range model no 790-4101-3801 - This is the second time that my oven would not heat up past 100 after using my self-cleaning oven. My son also had problems with sears on his kenmore elite electric range. Everyone, from Sears to the CPSC appears to not care when we call to tell them that the range Door Shattered leaving glass all over the kitchen floor. He had it fix and it happen again. The first time the warranty covered it because it was not even six months old. The second time he paid to have it fix and it shattered a third time and he asked for them to replace the range and they offer a $50.00 dollar gift card that he could use to purchase a new range. He now has a range that the oven cannot be use because it is not safe without the outer glass.And I wonder how safe is my Range that the self-cleaning oven clause my oven not to warm up past 100 degrees... My range that my oven will not heat up more than 100 degree cost me $1741.00. My sons range that the oven door shattered 3 times cost $1850.00. They are both now 5 years old. Sad that sears and kenmore will never have us as customers.
The best brand out there. Reliable and trusted. It washes dishes clean even
The best brand out there. Reliable and trusted. It washes dishes clean even the most dirty quietly and efficiently. Its a brand you can trust. Has been for years. The way the racks are arranged lets me clean more dishes and get them cleaner in one wash than other brands. More efficient means less power used and less time in the kitchen. Looks nice. Matches my kitchen. Looks clean and fits right in with my fridge. Easy to clean off the surface area too. With all the small grandkids running and getting into it, its a big plus to have a easy clean surface. Worth every red cent. The product you buy is better and lasts longer. The dishwasher will continue to give you your moneys worth well beyond when other brands fall apart. Very reasonable for a well-made machine.
I really like my Kenmore microwave. It’s efficient and has given me no pr
I really like my Kenmore microwave. It’s efficient and has given me no problems. It is stainless, is easy to clean, and wired into the wall above my stove. I have had great success with Kenmore products all through the years.
This Kenmore model had high ratings on several websites including Consumer
This Kenmore model had high ratings on several websites including Consumer Reports. I did a lot of research and It was definitely the best rated refrigerator in my price range and it had received great reviews from people that already had one. Consumer Reports recommended it. I like the solid construction and that the handles were grips inside the doors instead of on the door where you feel like youll pull the door off. There were lots of drawers and room to organize everything and shelves were able to be rearranged for tall objects. Good constant temperature throughout and freezer never iced over. But Kenmore could make the freezer section larger and make just one shelf on the door. Too crowded with two and hard to fit items in there. Also, maybe add a shelf inside the main part of the freezer to separate meats from other stuff. Had an ice maker which was a nice feature but it always got stuck and was loud and could startle you out of sleep at night. Nevertheless, Kenmore was a great refrigerator and met and even exceeded my expectations. I would buy another Kenmore.
Works well and has a nice range of temp. I would buy it again for sure. Tha
Works well and has a nice range of temp. I would buy it again for sure. That you are in the market for a no frills but a power horse of a fridge check this one out. The size is about average for what they used to be. I know now some high-end models can hold a lot more but this is more than enough for the average household. It reminds me of every other fridge that has come out in the last twenty-five years that is the basic model of course. Big white surface to attach all your magnets and school report cards too. The cost is no more or less than the average fridge of that type and size. Of course you can spend a lot more for side by side doors and in door water and ice but those most people do not need in reality.
The drum was a little smaller than I would have liked, so it required multi
The drum was a little smaller than I would have liked, so it required multiple loads to clean all of the clothes. But the multiple settings were nice and the machine washed my clothes well. My clothes never got caught in the mechanisms and the knobs are easy to clean if they happen to get soap on them. It was a very reliable washer. It didnt leak ever and never broke down. It has a sleek, clean look. Its white, though Id prefer black. The paint has chipped a little, but its not a huge deal. The overall value is excellent. The price is in the middle to upper range, but its effectiveness and consistency makes it worth it. Not being black lowers the value slightly in my eyes.
Safety hazard - The design of the oven door is not safe. With the door open
Safety hazard - The design of the oven door is not safe. With the door open Thanksgiving morning, I walked into the door and the extremely sharp edge gashed my left leg causing me to have to have 12 stitches. I am attaching photos of my leg and also photos of the door of the stove.
The washer is great performance because it wash your clothes so good then t
The washer is great performance because it wash your clothes so good then take the stains out and wash your clothes very quick. I love this washer. Have it for 5 years and loved every loads I wash. This washer is very reliable. Have a warranty on it so if it act up I will get a replacement but right now it still working great. Im going get the dryer sooner. The appearance is very nice when I first got it and it was easy to worked it and know what to do when washing your clothes in loads. Im telling everyone to get this dryer if they in need of a good dryer. The value of this dryer is very low price. There are a lot of dryer on sale but do your research online and you will see which dryer you want to buy with the right price range.
I have friends and family over a lot, so I have dirty dishes and pots often
I have friends and family over a lot, so I have dirty dishes and pots often. I never have to worry about the dishes coming out with food still on them, or my pots. Being single it is perfect for me. Even though I entertain a lot, it handles the big loads, sometimes with space left for more, and I rarely have to worry about a second load. I love the color I chose, gold or yellow because my kitchen is yellow, my stove is yellow, my refrigerator is yellow, my walls are too! It matches just perfectly. This is my first one, and I have never been so done with handwashing. It was worth every dime I paid for it! A definite asset to anyone, you will never handwash again.
I purchased my piece of junk Kenmore range Model 790.9745 in 11/09. I have
I purchased my piece of junk Kenmore range Model 790.9745 in 11/09. I have had a reoccurring issue since the glass exploding and shattering for no apparent reason. The glass in the door has slipped on 3 separate occasions, requiring a service call and time waiting for repairs. On 12/13/2012, the glass was replaced after exploding. On 3/2/2013, the glass was replaced after having slipped, revealing the hardware which was holding it in place. On 6/8/2013, the glass was replaced once again due to slipping and revealing the hardware. Today, I have phoned customer service once again and have received no satisfaction from the numerous phone conversations. Each time the supervisor has been less than helpful in their ability to satisfy the customer. I would think that Sears would be a bit more concerned about rectifying this situation and stand behind what they sell and repair this problem. I will not buy another thing from Sears and I will be sure to share my poor experience with Everyone I know! I am disgusted!
I remodeled my kitchen (March 2015) and wanted to have reliable appliances
I remodeled my kitchen (March 2015) and wanted to have reliable appliances that had nice features and looked nice. I purchased a Refrigerator (4674033), stove (2275233), dishwasher (2212773) and over the range microwave (2280333). $6000 worth of appliances... So far the dishwasher had a defect in the basin that leaked and destroyed my new floor. The Refrigerator frosted over and was out of commission for 2 weeks waiting for a new circuit board for a known issue. And now the gasket on the door to my stove is peeling off. These appliances were supposed to be top of the line Kenmore Elite. They have been nothing but a headache and who knows what is in store in the future.
I bought the Kenmore front loader washer and dryer in burnt orange when we
I bought the Kenmore front loader washer and dryer in burnt orange when we purchased our home. I LOVED them. They worked great for years. We did have a small issue with the vibration and it was loud. We did have an issue with mold, but we bought the special cleaning tabs and kept the door open when not in use. Well, the dryer started going first... not drying well. I would run the dryer 3 times to dry one load. Then the washer went. Door lock would hold laundry hostage... cycles stopping. Id say we got 5 good years out of the dryer and 6 good years out of the washer. We paid through the nose for these things... Really sad.
Purchased Kenmore model 106.72153 Cold Spot Refrigerator at Sears in April
Purchased Kenmore model 106.72153 Cold Spot Refrigerator at Sears in April 2013 along with Kenmore microwave, Kenmore dishwasher & Kenmore stove. The Kenmore refrigerators compressor and evaporator failed. Cost of labor & parts to fix over $1100. Only two senior occupants using the appliance. I attempted to discuss with Sears Manager at Sears Concord Mall in Wilmington DE, but before I finished explaining I was told there was nothing he (Sears or Kenmore) could do. Didnt want to hear a word I said or discuss possibilities. I was actually considering purchasing another Kenmore if an agreement could have been at least discussed. I have been a Sears customer and Kenmore purchaser for over 40 years. So much for customer loyalty and customer service.
This 30” Natural gas range has served us well, it includes a self-cleanin
This 30” Natural gas range has served us well, it includes a self-cleaning oven, warming drawer & griddle/extra large burner for over-sized pots & relatively easy to keep clean & the gas makes this economical to use & quick to reach set temperature for oven use.
I have had this stove for a long time and had no problems with it. It work
I have had this stove for a long time and had no problems with it. It work great. I love it. I use it every day. It was a good buy from Sears. I would tell my friends to buy one. It come with a warranty when you buy it from sears. It is a good brand.
Good working stove. It is easy to use and very few people have complained a
Good working stove. It is easy to use and very few people have complained about them. If there are problems with the stoves, theyre easy to repair. Kenmore is a well known name. It is trusted around the world. Other products of Kenmore have been good working and easy to use too.
Kenmore Elite model 790.9912 - We purchased this electric range from Sears
Kenmore Elite model 790.9912 - We purchased this electric range from Sears almost 10 years ago. A few years back, the computer panel malfunctioned, and had to be replaced. Yesterday while making dinner, I had the oven set at 300 degrees, and I had one of the burners set at 5.5. Suddenly I heard a noise like a buzzing sound and then a pop, and the entire width of the back of the range went up in flames. I shut the burner off, and the fire went out. The oven got so hot that the door locked as it does in the self-cleaning mode, and we are unable to open it. The wall behind the range is charred, and the wiring behind the range is entirely burned. We called Sears and explained what happened. The sales representative said “Well it is almost ten years old.”
Kenmore electric range, Model 790.92809012 (6-years old) encountered F10 er
Kenmore electric range, Model 790.92809012 (6-years old) encountered F10 error (run-away temperature). I set range temperature to 170 degrees for one hour. Our house filled w/ smoke, smoke alarms went off. If our Son had not been home, our pet bird would have died and our grandsons inhaled a lot of smoke. Please remove this range from inventory; extremely dangerous appliance - almost cost lives. Where can I go to get a refund - or replacement model? We are warning our homeowners insurance company of the danger of this product.
Have had difficulty removing door for cleaning since the purchase of the st
Have had difficulty removing door for cleaning since the purchase of the stove... Kenmore! I sure have had problems with this unit!
Purchased a Kenmore Elite Refrigerator 2.5 years ago. 3 Months ago the Ice
Purchased a Kenmore Elite Refrigerator 2.5 years ago. 3 Months ago the Ice maker started dripping water and freezing up. Cost 270.00 for a repair person to come out and realign the water feed to the ice maker. Now the entire unit is not getting cold. $400 worth of parts and a bill to me for $367 plus $99 service fee. The Kenmore Elite Over the stove Microwave purchased a 14 months ago, fan was staying on. Service fee was going to be an additional $249 for the service technician to look at it while he was already at my home. The phone center where you had to call would not discuss any other options and even had the nerve to keep me on the line every time I called trying to sell me a home warranty on appliances that are less than 3 years old!!!Is that what we can expect from Kenmore? For their products to not even last a year after warranties run out? Based on the cost of the $500 a year warranty and $249 service call repair costs they must believe that their equipment will break down at least twice a year for the warranty to be effective or save the consumer money. I Think I will try another Brand.
I like the size of the refrigerator and the separation (difference) of the
I like the size of the refrigerator and the separation (difference) of the refrigerator and freezer. The water pump (inside) is convenient, easy to use and keeps mistakes (overflowing water, accidental presses, etc.) to a minimum and off the kitchen tile. I love the size of the refrigerator and all of its compartments, but I do sometimes wish that the freezer had a little more space. (We do have a second fridge/freezer in our basement for holidays and alcohol.) The refrigerator looks very nice in our kitchen. It flows and does not look too clunky. (The black model) Matches our countertops and accents the oven as well. I would recommend the Kenmore Refrigerator and have to friends and family. Although a little pricier, we feel the value was well worth the reward.
I bought a refrigerator in my price range. I just wanted a nice reliable fr
I bought a refrigerator in my price range. I just wanted a nice reliable fridge for all my food and I would have liked the freezer to be bigger. I like the look of my Kenmore fridge on the outside and the room it had for all my food. It was very lightweight, sturdy and very durable. I loved the shelf space it had and the door space for meats, veggies and fruits. I loved that fridge. The only thing I would change is for it to be bigger and Id change the color because I like all black fridges.
