We bought a new Kenmore side by side and paid extra for the indoor ice maker model #106.51332710. One year and 1 month to the date it was delivered the ice maker quit working so I called customer service. We have water but no water to the ice tray. They were not willing to stand by their product and send a tech out unless it was on my dime. Now Im sorry. We are a family of 4. This was not overused for it to die on such a short time span. Its ridiculous. I now know 2 other people that have had this exact problem so apparently this is nothing new. Dont waste your money you will be paying for repairs just out of the year you purchased it. What happened to customer service or just doing whats right?!?!

I do not look for specific brands when I buy, I look for the features, size and price. Ive owned a Kenmore refrigerator several years ago and have owned several other brands since then. There was nothing I disliked about the Kenmore. If it keeps food cold and lasts a long time that is all I expect. And it was as good as expected.

The refrigerator is quiet, produces great ice. Food stays fresh for a long period of time. I have not had any issues with the refrigerator. The size is enough to satisfy the needs of the family. Lunch meats, drinks, snacks, fruit, and other items can all be stored separately for ease of access. The refrigerator is black and matches well with the rest of the appliances I own. The handles make it look like a high-end appliance. Having the freezer at the bottom allows for more room for food items that are used more often. I feel I received my moneys worth for this appliance. Having an appliance I can trust at a competitive price is important to me. The appliance serves the needs of the family and durable, reliable, and has lasted many years without any repairs.

This is a great refrigerator to use. I love it. I never had one like this before. Love how roomy the refrigerator is big and great. Nice Kenmore. Kenmore makes the best products... What more can I say, Im lost for words. Only good things about the refrigerator.

Never had any issues. Never had to have it repaired. Ran for several years. They have numerous models and colors to choose from. Ours was an older one, it was a side by side and it was an egg shell color.

Kenmore is a trusted brand and I dont think theres many brands out there to compete with Kenmore refrigerators. The refrigerator runs forever. It is very rare that they ever go out or have anything happen to them. But I would definitely look into making them more childproof for all refrigerators and not just the fancy ones. I would also make the inside of the door more sturdy where the condiments and the butter go for they are easily broken. But overall, it has met every expectation and I was very pleased with the outcome of our experience with Kenmore refrigerators.

My Kenmore fridge was great, lasted 19 years until it got hit with a power surge. My only complaint was the service dept. couldnt figure out the problem two summers in a row when ice formed around the door mounted ice and water dispenser. After two different repairmen came out and couldnt figure out the problem, my Dad happened to visit and as I was showing him the problem he simply popped the gasket surrounding those areas back into place and I never had any other problems with it.

Kenmore Elite model 795-77573600 - Spent good money on top of the line (so we thought) refrigerator from Sears. Bought it in 2006 and in 2010 experience the same problem many people had with the light staying on and melting food, etc... Was very hot inside. Went through hoops to get Sears to pay for it after intensive research on internet let me know this was not a rare problem! But at first they wanted me to pay for it all... Okay, then in 2013 found out it was leaky on our hardwood floor. Similar to another complaint I saw, the lines leading up to ice maker were absolute brittle and cracked... We saved repair costs and handled the repairs ourselves. Fast forward to present time, April 2014... More leaks.. Can see drips underneath refrigerator, has warped our hardwood floor & its 10pm fri night... Not optimistic on getting answers this weekend.... Very upset and will never buy from Sears/Kenmore again....

Not bad price and good power usage. Didnt cost much to run and spacious on the inside as well. Also easy to clean because inner shelves removable. Spacious enough to store about a week or two of groceries along with a few days worth of food. Didnt have trouble getting even large portions inside. Outside and inside were both easy to clean with just simple cleaning solution or water and soap. Also stylish on the outside, resisted fingerprints. I bought this on sale from an online company and used a coupon. Also got free shipping but even the base price is a good deal for what you get.

3 1/2 years ago, I had no income and received state aid from an agency, OLHSA. They provided me with a new refrigerator (brand-new from Sears and Kenmore), insulation and a few other items. Now the refrigerator is leaking water everywhere, which is highly unusual for a refrigerator thats not even 3 1/2 years old. I contacted Sears and they said that they cant help me because the refrigerator is out of warranty. I contacted OLHSA, the state agency who provided me with the refrigerator (at no charge, since I had no income). I am now on permanent disability with low income. This past Monday, a representative from their office (OLHSA) came to my home and tested the refrigerator.He found that it was defective and it needed to be replaced. However, I received a phone call from OLHSA on 3-5-15 telling me that my income is too high for them to repair the refrigerator, even though they are the ones who provided the refrigerator in the first place (AND IT IS NOT EVEN 3.5 years old!) When OLHSA asked me to submit my income documents, I did so and was not told there was any limit on income to have the refrigerator repaired OR replaced. So now, I have a refrigerator that WAS brand-new, less than 3 1/2 years ago, that was bought for me by a state agency. It is now defective and leaking water. I have a very bad back (which is why Im permanently disabled) and cannot be getting down on the floor and sopping up water every 7 to 10 days. Im shocked that this refrigerator didnt last even 3.5 years AND neither Sears OR OLHSA will stand behind their work OR the vendors they CHOOSE to do business with.Do I any alternative than to buy a new refrigerator? As I said, Im on permanent disability and the checks I get dont go that far, especially when my electric bill is $74 a month because my refrigerator is running constantly! I have appliances that were here when I bought this condo that are still working fine. I didnt choose the Kenmore refrigerator, OLHSA DID. I cant believe they cant/wont make this right, especially since Im permanently disabled & on a fixed income. WHY DID THEY NOT TELL ME ABOUT THE INCOME REQUIREMENTS before the technician came out? At least I got confirmation that indeed, the refrigerator is inefficient, does NOT meet govt standards & is defective. In the meantime, it runs almost 24/7 (running up my electrical bill) & I continue to have to throw away food that gets wet.

Im very happy with the Kenmore refrigerator. I have owned it for many years and its great on performance, its energy efficient, and it keeps food very fresh and cold. It is standard size and quite roomy on the inside, but if you are like me, you always need that extra bit of space and I wish it was just a tad larger, so I will step up next time. Its quite nice-looking for an average refrigerator, but does not have all the bells and whistles of newer, fancier models, like the chrome finish and water attachment in front. Its a very good value and as good in comparison to newer, more stylish models.

I have owned a couple of Kenmore refrigerators in my life and was very happy with the performance and design of both of them. The refrigerator before my current kitchen refrigerator was a Kenmore and a very good one. It lasted for 15 years and functionally couldve lasted a few more years I am sure, but we just wanted an upgrade and the appearance of the old one was getting pretty battered. I never had any problems with my Kenmore and probably would have gotten another one except my friend was able to get me a fantastic deal on another brand.

To me it is an older but regular refrigerator. I have had it 5 years and it was used when I got it and I have never had a problem with it. I would like a larger freezer section. There is not enough room for all my tv dinners, smart ones, frozen pizzas, ice cream and ice cube trays too. It is all white with the opening bars on the right side. Nothing to complain about for me. If I was buying new I think I would probably go for a colored one - bronze, tan, light blue. Value has been great for me.

Have owned this refrigerator for a few years and have not had any issues at all. Also the price is very affordable which makes it very economical. Its a standard size that fits perfectly in my kitchen. I love that I can get the shelves and steers out easily and replace them hassle free. I own a white model that is clean and classy looking for a basic white model. Its just perfect for my kitchen. Goes well with my decor. Have had no issues or problems. There is no rust that happened to my last refrigerator which is very impressive. It cleans up very nicely and great for the money.

The refrigerator has a good quality and very good cooling. Also it is so wide so you can buy very big amount of food, vegetables, fruit and youll see how much it is saving the power. Its instrument cluster 21 and is composed of several layers and the funds so that the distribution of the vegetables and fruit and serves a very good and the refrigerator can be stored some articles there for a long period. It enjoys the appearance of Very Nice. It is available multiple colors. Also, it is Suitable for all types and colors of the Foundation in the kitchen as well as appropriate in form and measurement of small containerized kitchen. In terms of price, I enjoys this type of refrigerators at a reasonable price commensurate with its efficiency and quality and its ability cooling and its size and shape and capacity. The price is very reasonable.

I have never had a problem with my Kenmore even after ten years, its a great brand. I usually look for the Kenmore brand in all of my appliances because they are dependable. I had a standard size refrigerator, it fit my lifestyle and I have a family of five, I usually shop for meat once a month and there was plenty of freezer room and I adjusted the shelves in the refrigerator to fit my needs. I like the material the refrigerator is made out of. It always looks new, all I do is spray it down once a week and a quick wipe of the sponge and it shines like new inside and out. I got mine for a really good price and considering that it lasted over ten years with no problems I would say its a very good value, it still runs quietly and looks brand new.

I liked my Kenmore fridge because it was spacious and looked sleek. It was also bought at a good price and did not take any money to keep up with it. I had no major issues with it while I had it.

Wonderful. Easy to clean. Organize. Sleek, beautiful appearance. My mom, sister, brother, brother in law, mother in law all have the same model. Excellent space to put everything from meats to vegetables, dairy products, sweet stuff, you name it. Our refrigerator stays packed with everything. Very easy to find what you are looking for. I love the shiny texture of the refrigerator. I just remodeled my kitchen and have all silver appliances in there so this fridge fits in perfectly with the kitchen. I would say that if you have the money to spend on this model, that it is definitely worth what you are spending. I would not recommend any other model.

The refrigerator ran good and the ice maker and the water dispenser was very good. I like the stainless look of the refrigerator and was a very good fit with my other appliances. The size of my refrigerator fit perfect and fit into the space I had for it. it was not too overly large but inside space was very good to fit all food product of ours we buy into. The appearance was very pleasing to the eye and I got a lot of compliments from family and friends and relatives about it. The inside looked very nice and the drawers also were nice to the eye. The value was very good. At first we did not want a new refrigerator and were deciding on a used one but once we looked over the Kenmore and the purchase price there was no turning back and we had to buy the new Kenmore.

I would pick a stainless steel but I pick a black Kenmore refrigerator instead which I love. It had an ice maker, a lot of space and a lot of shelves and two crisp container. There was enough room in the freezer area for the meat and anything else that need freezing. When you open it up the side door has a lot of space and a place for your eggs and butter. I love the space, the coolness the refrigerator stayed and how wide the refrigerator was. I like Kenmore brands. I think its the best out there and that you couldnt find a better brand.

The refrigerator performs well and is very easy to maintain. The issue I have is that it is too small for my needs but I cannot get a bigger one due to the space I have to place it. At some point I expect that will change and I will get a larger model with more features... I tend to keep a lot of condiments and require more space in order to keep other item. Also space would be more advantageous since I prepare large meals in advance. I have had to cut down on size and frequency in this regard. But again my issue is a spatial issue. The unit is not unattractive but does lack, shall I say, curb appeal. It would be nice owning a unit that looks exciting or affluent but this is not achievable at this time. I feel I got exactly what I paid for. A functional refrigerator that does its job, affords the necessary space that the average person would need with little extra space for those extra things.

I purchased a Sears Kenmore refrigerator 3 1/2 years ago for almost $3000. I didnt buy the extended warranty because in my mind I spent enough money and I thought Kenmore was a reputable product. The refrigerator that it replaced was a Kenmore and it was already 15 years old and never had one single problem. It is now in the garage. In October of this year, the new one stopped cooling. We had a service guy come out and he said it was a sealed compartment issue and I needed to have a Sears technician come out. I googled it and found that there was some success with unplugging it and waiting 4 hours, then plugging it back in. I did this and it did work, for about a month. I called Sears when it stopped working again and explained I knew it was not functioning properly because the first thing that happens is that it stops making ice. I told them that I had an independent repair guy come out and he said it was a sealed system problem. This is covered for 5 years under the manufacturers warranty. The lady I talked to said it wasnt and that I needed to buy the only warranty they offered which was a one year warranty for $300. They sent a guy out. He diagnosed a problem that wasnt covered under the manufacturers warranty but would be covered under the $300 warranty that I just purchased. It took over a week to have him back out to fix it (yes they dont come with the parts on their truck) and replaced the defective part and said if it doesnt work by the end of the day to call back. It didnt work. They sent out the same guy a week after that and he said it now was the sealed system and would be covered under the original warranty. He told us we should call and cancel the extended warranty. We waited well over a week for another guy to fix it and it took him 4-5 hours but it is working. He said we should call and cancel the extended warranty. I called and they will not refund me the $300 because the 1st repairman came out and replaced a part that wasnt under the original warranty. I explained that it also wasnt the problem. It didnt matter. I will never shop at Sears again and will share my story as often as I can.

Sears, led by Eddie Lampert, steals your money and gives you when the runaround when their refrigerator fails in less than 3 years multiple times. They buy their garbage from LG (LITERALLY GARBAGE) that is made so poorly that Russian manufacturers laugh in mocking hysteria at how unreliable yet expensive these refrigerators are.You will lose thousands of dollars in tossed away food because the refrigerator fails again and again and again and again. Mind you, you paid nearly $4000 for the privilege of owning utter trash. If the local Sears wasn’t all camerad up, I’d drop this stainless steel turd in front of their store. These refrigerators are absolutely 100% designed to fail. No engineer would want his/her name attached to such a failure.

White that goes with anything and easy to wipe clean. Looks good after years of use and fits well in my kitchen or anyone elses. Big enough for a large family and for holiday goodies and leftovers. Holds all I need with room to spare. Lots of shelves, plenty of pull out drawers and temp control for bins for what I need and more. Convenient freezer. Have had for 10 years with no problems or maintenance calls in that time. Worth the money for peace of mind and carefree. Would surely buy same one again.

We bought our Kenmore Refrigerator July 2019 with a 1 year warranty. 6 months after warranty expired the refrigerator starting making a horrible noise, then stopped getting cold. I called my local repairman, he came looked at it and said even if he fixed it, it would break again in 6 months. So I called Sears to have a tech come out, he said it was the fan and would place an order for the part. I called sears every 2 weeks for 6 months to check status of my fan. Now I get a call from sears telling me they are refunding my money for the PART as they cannot get it. Now WHAT am I to do with this $2500.00 refrigerator that does not work and is only 2 years old.. They are not refunding my $2500.00 so now I have to spend more money to buy a new Refrigerator... Wont be a KENMORE thats for sure! So disappointed with Samsung as they actually make this refrigeration, Sears for leading me on for 6 months and Kenmore for not backing what they sell. What a waste of money!

It worked very good. It kept things cold and the freezer was very good. I had it for years without problems. It was big enough for our family. Had enough compartments and kept the fruits and vegetables fresh. We use it until we couldnt use it anymore. I was very happy with the performances.

I purchased a refrigerator from Sears in 2013, everything seemed fine until the we noticed that the ice maker was beginning to jam regularly. I finally called to get a repair technician out to address the issue. We were still covered under our warranty so there were not costs incurred. Upon the completion of the repair I asked the technician what would happen if the problem persists. I know that our warranty would soon be expiring and was unsure if a renewal would be necessary. The technician informed me that if the same problem persists that Sears would cover the re-repair for one year. Seeing that we didnt have any other issues with the refrigerator aside from the ice maker we decided not to extend our warranty. Five months later the same problem with the ice maker has returned. I called in this morning to schedule a technician to visit and was told that it would not be a covered service. Although I was told by the visiting technician that the repair was covered for a year, a Sears rep told me that it was only covered for 90 days.Needless to say I am very disappointed with this. The issue that we are having is the same issue that was supposedly fixed. If the problem persists, then the problem was clearly not fixed, and a re-repair should be covered. I have all Kenmore appliances throughout my home and have been very pleased with their quality and performance. Its disappointing to know that a loyal customer can only depend on a 90-day repair service when we have willingly paid thousands in purchases and warranties over the years. Its disappointing to know that Sears does not support their repairs and will not offer a remedy for a repair that has not properly addressed. They dont trust their technicians enough to warranty their repair work, nor do they stand behind their loyal customers. Very, very disappointed. The refrigerator is not even 2 years old and our ice maker no longer functions.

Worked just fine when I owned it. Never had a problem with it. Just your standard refrigerator and freezer. It was white and washed up pretty good. Held magnets good and work like a refrigerator should. 18 ft. The freezer held all I needed. Didnt need a bigger one at the time I got it. So it was big enough for everything I needed. Just looked like a regular refrigerator, with a freezer on top and color was white. Had the usual shelves inside to hold milk and everything else you put in one. Got it on sale. So as far as I am concerned it was a good deal. It worked and lasted as long as I had it. It was still working when I got rid of it.

I purchased a Kenmore refrigerator, based on my past Kenmore purchases. Not only have the products deteriorated but I have not experienced such poor customer service, ever. At 9 months my refrigerator stopped working. I first emailed customer service with no response. I then called customer service and after I was basically told by the person that answered the phone, that it was my fault (6 different ways) that my refrigerator stopped working (which was after I was told that I shouldn’t email but only call customer service-complete opposition to the website and to a card left by a service tech). One of the things I was told was that I should only be using 60%-80% of the freezer space. I asked her to tell me where that was written in the owner’s manual. She stuttered and stammered and then said (after telling me how she knew all these issues because she had worked there 11 years, and this was most likely my fault) that she got confused as to what service told her and what was in the manual. It would be false advertising to sell a 26.1 cu. ft. fridge but only be allowed to use 60%-80% of that space or it stops working, when a person actually uses the space that was purchased. After so much time on the phone, I got put on the emergency schedule, which was 5 days out. After service checked it out, I was told a part had to be ordered and it would take 6 days. 18 days later, I called back (no one called or notified me), to be told the part was on back order until March. I asked what they were going to do until then, I got transferred two different times after the first person couldnt help. I was told that after 30 days that they would schedule a replacement. I asked that they send me documentation for that and I was put on hold (after a loud sigh and a very huffy “I will check to see if that information can be texted or faxed” after I had been told it couldn’t be emailed) and at an hour of being on-hold I hung up.I had asked to schedule the replacement appointment since I had been told already that the part wasnt coming until March, almost another 2 months. The customer service person (supposed customer service person) got very short and said they couldn’t do that until 30 days had past. This was after I asked her to confirm that I had to wait even more days because the order for the replacement part was made 5 days after the service personnel were out (12/17/19). They stated they ordered the part at that time, but in fact did not order the part until 5 days later - per the personnel that answered the phone on 1/4/2020. I sent the original email on the 13th of Dec. which was a day after my refrigerator went out. It is now the 5th of January 2020. So that all my food did not spoil I purchased an ice chest and after days of going back and forth to a station for ice I purchased a small refrigerator. In another week it will have been a month without the refrigerator. After spending about $2000 for a product that now doesn’t work and substitutions, so I don’t lose more, I am the one made to suffer even more and made to wait. This is in addition to receiving the worst customer service I have ever received. (I have spent time on the phone with Microsoft and Apple and in comparison, they were jewels.)

LOOK GREAT and loved this Kenmore Elite fridge for 14 months, then spent $99 twice to correct design flaws in the ice maker over the next 9 months. At 30 months, compressor failed. Parts under warranty but labor will be $520, obscene cost except when you consider how many repair trips it may take to get poor quality parts to work. $100/month for cold food. Off to the dump.

We purchased a Kenmore Elite 795 Model refrigerator from Sears, $2500, in July of 2016. In May 2018 it stopped working. Repeated calls to customer service over a month and still no help with anyone to come take a look at it. My problem is not unique from reading the reviews. What I do want to ask is, does anyone know or is involved with any class action suits against Sears or Kenmore for the problems we are having?

The performance of this refrigerator is amazing! Keeps my items at the correct temperature at all times, lots of storage space and the perfect size for my kitchen. I have never had any issues with this product at all. The size of this product is great. Not too tall, not too wide, it fits perfectly in my kitchen. It is great for any size kitchen and I believe that it would make anyone happy. I would recommend this product to anyone.This refrigerator is great appearance wise. Perfect size, nice color and would look good in anyones kitchen. It is not too bulky, not too tall so anyone can get into it and just the right width for anyone. I would recommend this product to anyone. The value of this product is amazing. Its a great refrigerator that stores any all products perfectly. Keeps all your products at the correct temperature at all times, tons of space and great for any time of situation whether it may be a small family or a large one.

I had a Kenmore refrigerator in my first apartment. It was old but ran like a champ. I strongly recommend it to anyone who is interested or planning to purchase a refrigerator. They are worth the price & will run forever.

I looked at a lot of refrigerators and this Kenmore refrigerator was the best for the price. The size was fine considering we only had a certain amount of space for a fridge with our countertops and our ceiling. The fridge had enough room and it came fully loaded, with all the bells and whistles. It kept things cold, had a water dispenser and made ice so we didnt have to use trays. Moreover, it was smudge resistant stainless steel which everybody loves.

These refrigerators are dependable and reliable. They are efficient and run well. Would recommend. They have great space and the shelving is useful and easy to clean. Just soap and water and they seem to wash up well. The refrigerator I got was useful for the size. We have a four person family and it was adequate for the groceries that we get. Would recommend a larger size if one can manage. There is always use for more space. These refrigerators are streamline and nice to look at. They have an appearance that lets people know that the company takes pride in all they do. They are roomy and have nice placement of shelves. I happened to got my appliance at a great rate. I got it on sale at a retailer. It was a good value and a good price which influenced my purchase.

We got this fridge about 3 months ago and it is very good for the money and works well for my family. It serves its purpose keeping the items cold and the freezer is icy cold. The outside looks very big, but when you actually put items into it is not as big as you think. You have to be creative on how you put items in the fridge. It looks very appealing in the white color. It seems to fit around any household and the design is made it look great wherever you put the fridge. The value is really great, but again the size is something to be desired. Price cant be beat, but the size overall is way too small for a larger family.

It cools pretty good but is nothing fancy. Its just a plain jane, enough to get by refrigerator. I wish it had an ice maker. I just cannot afford a higher quality, more high tech refrigerator. Its just your normal size. I really wish I had a bottom freezer, deluxe side by side model. It would have so much more room. It would have a bigger freezer to hold more. Says resist fingerprints but that is absolutely not true at all so I have mine covered in magnets and all my childrens artwork. A CHEAP REFRIGERATOR THAT FREEZES AND KEEPS STUFF COOL BUT NOTHING FANCY BUT I AM GLAD I HAVE IT. It could be worse and I couldnt have one at all.

Kenmore Elite Refrigerator - I have owned this refrigerator for less than 2 years and it had stopped working. It took 2 weeks for Sears to even be able to come out to look at it. He diagnosed it was the compressor and another 2 weeks for the part to arrive and be replaced. He came back out and replaced the compressor. That night the refrigerator never got colder than 60°. I am currently waiting another week for them to return to look at it again at which point it will probably take another 2 weeks to order another part and install it. I am looking to see if there are any lawsuits against Sears ad obviously these are faulty parts on their refrigerators. And I am extremely disappointed to find out that it is an LG brand refrigerator under Kenmores name. So very unhappy.

We bought a Kenmore elite fridge about a year ago. Were very pleased with its performance and features. The fridge is very quiet and energy efficient.

It keeps everything at the right temp. No issues with freezer burn or freezing issues. Fridge stays constant temp and everything Id always cool and fresh. The size is a bit more than needed which is perfect. We have a large family and still have excess room. Many drawers and large freezer help out a lot. Lots of space and even cooling and freezing. The outside is clean clear and luxurious. Stainless steel looks sharp and shiny. Matheson kitchen appliances nicely. We love it and it doesnt smudge easy which is nice for clean up. You get tons of space for the money spent. More than enough for even a large family. It works and looks great. No freezer burn and produce last much longer. It is a great value.

We purchased a side by side Kenmore refrigerator about 15 years ago and we have had no problems whatsoever and it is still running perfectly. I would call that a quality product. Okayyy.

I have a bottom freezer with an ice maker. I absolutely love it. The ice maker doesnt make huge ice and with the fact I love chewing ice, it makes it perfect. Plus I was able to connect it to my water purifier so I never get hard water in my ice even though we have well water. Another thing I love is the double door refrigerator. It makes it so easy to organize and clean. The only real problem I have found is defrosting the freezer. When you do, it is such a mess.

Im on my third Kenmore and have been fairly lucky with it. This model has a tendency for the drawers to fall out but other than that its been good. Its got a big top freezer and lots of storage space in the fridge part. The switch that operates the light doesnt work anymore but everything else works fine. I guess its 15 yrs. old.

I purchased this in 2007 and in the last couple of months, the freezer has stopped working properly. I called Sears. Repairman came out and said I need compressor. While he was here, he checked it and claimed to find a bent fan or something that should have been blowing on compressor. He said he corrected that and that freezer should be cooling better within 24 hours. $72 wasted. You guessed it. Freezer went downhill, followed by refrigerator which was working properly. About a year ago I went through lighting problem and had outside vendor replace digital display unit. I did not know it was a major consumer issue. I am now looking at refrigerators and dont know which way to go. I went out and bought a big cooler.

The Kenmore refrigerator was a side by side. The size was good, the freezer fairly large. We had very little trouble with the Kenmore. The reason we bought a different refrigerator was because we remodeled the kitchen and the color did not match.

I couldnt be more pleased with my refrigerator. The ice machine keeps up very well and it has never gave me a minutes trouble. It produces very clean water with its filter system! It is very roomy for my family of five! It holds a lot of meat in the freezer and still has plenty of room for ice cream and popsicles. The refrigerator part holds milk tea and the crisper is very roomy and we still have room for canned drinks and leftovers. I love the looks of it and how it makes our kitchen shine! So many people has came to our house and complimented on how good it looks. When we brought it in the first day you could tell a difference right away. It was so worth the money I paid for it. Also the water filters are easy to change and the price is reasonable on them too.

The refrigerator is beautiful. It is top of the line and I would seriously recommend that to other consumers like me. It has so much space and storage, so great! The size is perfect for holding a lot of stuff. The storage is crazy. It is really light and moveable, just in case you move. Youll be surprised the difference in a picture and real life. The appearance of this refrigerator is great. Its so shiny you can see yourself from it. Its slick and hot, I cant get over the look. You have to get this! The value is a lot. Depends on how you use it and take care of it. Make sure you dont make the value go down too low. I hope I am being helpful.

It works better than any fridge Ive ever used. There is tons of space in the fridge. It makes ice rapidly. And it looks amazing. Overall the performance cant be beat. The refrigerator part has more than enough space for all of my needs! It has great shelf storage in the door, and even better shelf size and spacing in the main area. The downfall would be the freezer part. It is very narrow and I cant stock up on as much as I would like to. The fridge is eye catching and sleek. It fits in with my decor of my kitchen and isnt a bothersome sight. It doesnt seem to get full of hand prints like previous fridges we have used, and it also cleans nicely. The value of this fridge is outstanding. The price for a high performance appliance was well worth it. I expect my fridge to last a very long time and always make me happy.

It very spacious and keep the freezer very cold and freeze ice fast!!! Vegetables last longer to me! Love the space and large doors. The handle on the door is great. If you have kids, easy to reach and pull open the fridge. The size was okay I wish a tad bit bigger!!! The shelves could be a little more apart!!! The racks should be more space and the doors are very light which is great when you have smaller kids over. The appearance is okay and I would love to try the new stainless steel ones but maybe in the near future I will! The size in the outside is small. The value is good quality and a good investment and I would recommend it to anyone! Give it a try, I promise you will fall in love with it and recommend it to your friends also.

I purchased an LG manufactured Kenmore Elite refrigerator (795.72483.411) in 2/2018 for around $3k. Condenser went out this week. Cost is >$1000 for repairs. We had already replaced the ice maker for several hundred dollars. Now, 5/2021, I need to purchase a whole new refrigerator. Stay away from Kenmore and LG refrigerators. This seems to be a very common problem.

Our KENMORE ELITE refrigerator is just 2 years old and we already need a new fan/controller. The technician said they (Lg) reprogramed the control board, which is now causing ice build-up around our fan, but we the consumer have to pay for it...way to run a company. NEVER buy a Kenmore product. Our old refrigerator (Frigidaire or GE...) was 15-20 yrs old and we didnt have any issues. Too bad that new technology is getting worse.

On 21 August 2011, we returned home from after a weekend away and noticed that our Sears Kenmore refrigerator (Model: 71309) was not working at all. We have purchased this appliance in June of 2009 with a three year extended warranty. We assumed that since the manufacturer warranties the appliance for the first year, our protection would begin once that ended. Clearly, we were misinformed at the time of our purchase. The entire contents of the freezer/refrigerator were lost. We placed a call to 1-800-4MY-HOME and were informed that our protection agreement expired on 30 June 2011 (not quite two months prior). We were told at that time that a technician could not even come to look at the refrigerator until 09 September 2011. When asked if there was any way someone could come and, at least, look at it before then to determine what was wrong, we were told no. On 22 August 2011, I called 1-800-4MY-HOME again to try to discuss any possible options since we buy all of our appliances from Sears. Meanwhile, I had to have another company come out to look at the unit for $89.00 to, at least, find out what was wrong. They came on on 24 August 2011 and determined that the mother board fuse was blown and a whole new mother board must be installed.On 22 August 2011, I spoke with Ella after calling the 1-800 number. Ella was helpful. She informed me that we could purchase a one year extension for our appliance for $163.98. I asked if we could possibly have a courtesy extension to help move the service request along and perhaps avoid the $89.00 fee for someone else to come and look at the refrigerator, she advised no. Once we paid the one year extension of $163.98, we could schedule an emergency service call where someone would come out within five days. I asked why we were not notified that our warranty was going to expire, and was told that no notification was being sent out. Only as a courtesy, we were given the option of extending for the $163.98. I then asked if we could schedule the emergency service first and then my fiance would just call back to give our credit card information. She said no and that we must call back and pay the extension first before we could schedule. My fiance called back that same day and was given an extremely hard time. At first, they told him that the amount to pay was $251.00. He said that I had just called an hour or so ago and was told $163.98. He was told again that it was $251.00. He called me to ask who I spoke with and I advised him that it was Ella. Finally, after being transferred three times, the amount of $163.98 was found to be the amount to pay. Then, when tried to activate the Emergency Service call, they told him that no one could come out until 07 September. He said that there should be a note saying that we are requesting an emergency service because we had been without the refrigerator since 21 August 11. Reluctantly, a call was scheduled for 29 August 2011 between 1 - 4. We asked that a note be put on the account stating that this could not be cancelled. On 29 August 2011, after taking the afternoon off from work, we received a call at 3:30 saying that the technician had called out sick and they had to cancel the appointment. (Why wait until 3:30?) Then, we asked, Does it say that this appointment cannot be cancelled? The reply was, Yes, but there was no technician available to come. They could reschedule for 30 August 2011 between 1 - 4 again. We were not happy but we agreed. I also called to inquire about the food we lost and was told to give the list to the technician. He would have to call the food loss department and verify a few things.On 30 August 2011, at about 3:45, we received the call that the technician was running much too late to get there, asking if could they reschedule. My fiance had been home since 1:00 p.m. After he informed me of this, I called the escalated customer solutions phone number and was treated with no respect stating that we were given the option of cancelling. This was done if your customers had to go back to work or had other plans. I said that the technician wanted to cancel the appointment again. It was already too late to return to work and we had taken two half days already. This was unacceptable. I advised that I didnt care how late they were going to be. I would be there and I wanted a technician to arrive, prepared to fix my refrigerator. The lady on the phone reluctantly checked with scheduling and I was told that someone would be there that day. She could not give me a time, though.I left work and headed home. Half way home, my fiance called to say that the technician arrived at 4:20 and was there for 9 minutes. The technician determined that the mother board was blown, had to order a part, and no one could come back until 14 September to install it (This was Karl from the Blue team). Karl then proceeded to tell my fiance that if he was handy with a screwdriver (since the part was being mailed to our home), my fiance could open up the back of the refrigerator and install the part himself. Wouldnt this void my warranty that I just purchased? He then said that the part would arrive Thursday to our home. My fiance stated that he was not going to install it himself and when he said that he had the food list to give to the technician to call the food loss department, Karl said that he couldnt take that list. It wouldnt be covered anyway, and there was nothing he could do. We would have to wait until the unit was repaired to even attempt to call it in. My fiance was at a loss of words. Karl left after being there for a total of 9 minutes. My fiance called me as I was still on my way home so I attempted to call Sears again and tried to explain that I was extremely dissatisfied with the events that took place. I was told to hold and the line got disconnected. (It was 4:45 when I called). When I called back, I was told that the offices were closed until 8:00 a.m. the next morning. Needless to say, I was not very happy. When I arrived home, I was shocked to find in the mail a renew your warranty letter. The worst part? It said that I had until 03 October 2011 to renew. The cost? $130.00, which was $35.00 cheaper than what we had paid. I am finding all of this to be a huge game being played by Sears. The notice led me to believe that I was covered until 03 October, and to renew, all I had to do was reply and pay $130.00. But I had been disconnected earlier.At 8:00 a.m. on 31 August 2011, I was calling the escalated number once again. The person who answered, after asking for my phone number, did not even let me talk. She said, I see here that there is an emergency part ordered for you and it will be delivered tomorrow. I asked about the 14 September 2011 installation and why was I disconnected last night. She said, Hold on. No, we can have someone there Saturday. I dont know what 14 September you are talking about. I tried to explain what had happened but she said, I can read it all right here, no need. Is Saturday okay for you? Between 9 - 11? I said yes, but... She interrupted me and promptly said, Have a nice day, thank you for calling Sears, and hung up. I have never been so insulted by this entire process. At this point, if the technician does not arrive on Saturday, I would like my refrigerator replaced with a three year warranty.As a bright note, I called the food loss department myself on 1 September 2011. I spoke with Ashley, who was, I must say, amazing. I told her the whole story and asked if the department would be open on Saturday so the technician could call-in the food loss as I was instructed. She said, No, but I can see what a problem you have been having. She proceeded to process the food loss claim without any problems. She was absolutely amazing, nice and helpful. If my whole experience was like this, I would not have been so angry.On Friday, 02 September 2011, we received a call confirming our appointment for Saturday 03 September between 8 - 12. So, by 12:05, when no one had arrived, called or anything, I called the escalated number that I had been calling all week. They informed me that my account was locked and it had been referred to corporate with a case manager. They could not help me other than to pass my number along and have someone call me back within two hours. I expressed my extreme displeasure and the representative informed me that she understood and would have the corporate case manager call me.I decided to call the number that had confirmed our appointment just to ask why no one had appeared at our house. After holding for 17 minutes, the representative informed me that my appointment was cancelled. I said, What? Who cancelled it? You confirmed it yesterday. She said, Well that is an automated call. I said that I didnt care if it was automated or not. It was confirmed, and this is an emergency call that has been an emergency for a long time. I asked to speak to the person who decided to cancel this without letting us know and after holding for a considerable amount of time, my call was disconnected.I called the escalated number and after holding for 15 minutes, I was informed again that my account was locked and referred to corporate. The representative assured me that she would take my number to her manager (who would get in touch with the case manager) and someone would call me back shortly. I had been at home waiting since 8:00 a.m. and it was now 2 p.m.Then, I received a call from case manager Edwins assistant**. She stated that she reviewed my case and that she understood my frustration. Edwin would contact me today. I explained that I would have never known the appointment had been cancelled had I not called them several times. I informed her that I was completely aggravated and that I could no longer afford to take any time from work. It has been 17 days without a refrigerator, I have been hung up on, given more excuses that I can count and lost time from work. I wanted either someone to come on my time to install the part or I wanted the refrigerator picked up and have my money refunded. At this point, I dont want anything from Sears in my home since its nearly impossible to get it fixed or get any help on an emergency situation. Ive had to eat out for three weeks, which I cannot afford. I cant go another day without a refrigerator.As I am typing this email, I received a call from a technician that he was at our home to install a part. I am flabbergasted. I informed him that someone was supposed to be there on Saturday but no one showed up. There was no one home today. He said, So, you are telling me that I cant install this? I said, That is what I am telling you. No one showed up on Saturday and we found out that it was cancelled after six hours of waiting. He said, I just install parts. I dont know anything else. I said, Well, there is no one home. No one knew you were coming. I know that its not your fault but this has been escalated to corporate. No one can get there because we had no idea you were coming.At 9:45, Rowland in routing just called me apologizing. He informed me that someone cancelled the appointment for Saturday, set it up for today without letting anyone know and that should not have happened. He doesnt understand why but he realizes that this was the wrong thing to do. He said that he can have someone come first appointment on Wednesday, 07 September 2011. Meanwhile, I still have no phone call from the case manager or corporate offices. This is completely unacceptable!Today, 07 September 2011, I just got off the phone with 1-800-469-4663 since Rowland informed me that we would be first on the appointment. But now, they informed me that I am on the schedule for tomorrow between 8 - 12. How much longer is this going to go on? I still have not received satisfaction/ resolution from the case manager. I still do not have a working refrigerator (this is Day 19) and again, we are being pushed off until another day. I feel like this is being treated as a joke. This is still completely unacceptable. I am tired of hearing we are sorry, this is beyond being sorry.

It keeps everything fresh and great. The ice maker is fast and water comes out tasting fresh. It has tons of room in both the fridge and freezer, and saves energy. I have a big family so I need a lot of room in a refrigerator. I really love it so much. It was worth what I paid for it. Ive had it for a while and still worked great.

I am now using a Kenmore refrigerator. It is a side by side model. I have had it for a few years and have not had any issues. I love how I can control the temperature with a slight tap and it works quickly. The only problem I have had is with the shelves inside the refrigerator. The shelves break and crack so easily. I hate that I had to replace them so soon. They should have lasted longer without cracking. Why should I have to replace them so soon. I expected them to last longer than a few years. I am displeased with the shelves.

Good usage and great features. Keeps the food well sorted and does its job well. Have gotten a lot of great years out of my last refrigerator and look forward to purchasing my next Kenmore. Well worth the investment.

DO NOT BUY AN APPLIANCE FROM SEARS... ESPECIALLY A KENMORE PRODUCT! We purchased a Kenmore side-by-side refrigerator MODEL 106.51335710, from Sears in Sept. 2018. The ice-maker dripped from day 1. We were told to let the ice maker fill several times and the dripping will stop. Needless to say, the dripping did not stop. In October 2018 Sears agreed to exchange the refrigerator freezer for a brand new one. Same model. Same problem happened again. From day 1 the ice maker drips. The problem is after using the indoor ice dispenser, ice gets stuck in the chute. As the ice slowly melts, it drips, fills up the tray with water. The tray eventually fills up and water overflows to the floor. In addition, the ice that is stuck in the chute, eventually melts to a small enough size, falls out of the chute, bounces on the tray and falls to the floor. We have puddles of water on the floor, in front of the fridge, on a daily basis.We just dealt with it. A friend recently visited and convinced me we should not have to deal with a product that has not worked from day 1 and I should take care of it before the warranty expires. Here the bigger nightmare begins. We called Sears, told them the problem and they agreed to send a service tech. The tech came out the week of May 13, 2019. He told me the ice maker dripping is not desirable, but it is not broken. It is not considered broken just because it drips water. Water on the floor in front of my fridge (on a tile floor) is not a hazard. After much back and forth, he told me he cannot disparage the company name. HIS EXACT WORDS. He got mad as i continued to press and he left.After many calls to Sears again and many transfers to the useless customer service center in The Philippines we agreed to Sears suggestion of having another tech come out. This tech was much nicer, but basically said the same thing. Although he did tell us he would order a part, but it was not the correct part to fix our fridge. He has to order it because thats what his department is suggesting. I promise you...I couldnt make this stuff up if I tried. Not surprising - we called the customer service number we were given and that just looped us back to the useless customer service center in the Philippines. The service center suggested we have another tech come out. That appointment is set for tomorrow. See the pattern here? My hopes are low for ever getting this resolved. DO NOT BUY AN APPLIANCE FROM SEARS... ESPECIALLY A KENMORE PRODUCT!

Brought 3 refrigerators from Sears in 2 weeks. All was Kenmores. The first two I had to return right because the ice maker didnt work. The 3rd was the Kenmore Elite. Since it was so expensive and big, I thought it was a good refrigerator. Well I was wrong! It sucks just like the other two! After 24 months the refrigerator just stopped working! All of my food went bad, the ice maker and freezer stopped work! Only thing working is the water dispenser. When I call Sears, they want to charge me a $99 service fee plus I have to pay for parts and labor because the warranty is only a year! $2500 FOR A REFRIGERATOR THAT WORKED 24 MONTHS! SERIOUSLY??KENMORE IS A RIP OFF AND THEY SHOULDNT BE ALLOWED TO SELL THESE APPLIANCES THAT DONT WORK. Taking customers hard earned money! If you want to buy a good product that works, DONT BUY KENMORE APPLIANCES. These Refrigerators are for looks only! I will not recommend Kenmore appliances to my family or friends and I will not buy any more appliances from Sears. Consumer Affairs please stop Kenmore ripping us off by selling these bad appliances that dont work. Now were stuck with a. $2500.00 refrigerator that dont work! SAD???

Kenmore was a brand that I like and was at a convenient location that was easy to load and bring to my house. I have purchased before that I liked the style and type of. The refrigerator style was what I wanted, size was what would fit and the color fit my kitchen. However, the Price I paid for the unit was more than what the other brands of similar type were priced at. I also wish it had some other features in it. Other than that, was good purchase.

Keeps food cold, have plenty of shelves, drawers and compartments, does not cost much to run. My electric bill has reduced a little bit. I would recommend this product. The size of the refrigerator is the perfect size for me and my little one, but I also have a 14 cubic foot freezer for stocking up when things I use go on sale. The price was right, crisper drawer works well.The refrigerator looks like a regular refrigerator. The surface is easy to keep clean even with the finger prints left by the toddler. It is easy to move to clean behind so dust doesnt build up. I think it was a good value for the money I paid for it, on sale of course. I try never to pay full price unless absolutely necessary, friend and family days are usually the best time to buy.

I never had any kind of problems with my Kenmore fridge. It was well designed. The layout was well organized. When I bought my fridge the big thing was a top freezer and mine was huge with plenty of shelves. I would buy another Kenmore if I were to need another fridge.

We purchased a Kenmore Elite 30CF bottom freezer refrigerator in October 2014. We thought we were buying top of the line for many years of peace of mind. By March that refrigerator had so many problems and 6 repairs. Kenmore agreed to send a replacement in April 2015. It is now September 2015 and the second replacement refrigerator has had 4 repairs. Kenmore will not even offer an extended warranty to stand behind their product and my $3,000. Yesterday the refrigerator was repaired again. Well see how long it lasts. All Kenmore says is that the replacement in April comes with a new 1-year warranty and to contact Sears to purchase an extended warranty. Like I want to invest more money into this piece of crap? Ill start saving that money towards its replacement which will likely be in a few short years, if that. This purchase has been such a nightmare. I do not plan on buying from Sears or Kenmore ever again in the future.

It was good. Food was cold. It did not make loud noise. I was happy until stop working one day. The color matched everything else in my kitchen. Ice machine was not too loud and ice was perfect every time. It was a bit bigger than my old one but it fit well in my small kitchen. Inside it was great for everything I had. I shop every 3 weeks so I buy a lot for a family of 5. It was a nice color and it matched everything else in my kitchen. I would like it better a bit darker so it did not look dirty so quick. It was a bit pricey like all the other ones but I was happy to pay the price because it was good quality. I should it look for a coupon or a discount but I need it the fridge.

High performance and great improvements because they enhance the fridge in an excellent way so that everything will keep its right temperature. Perfect size for my kitchen because it fits the right place. I would recommend it because of its size. So buy it. Dont hesitate especially if you have a big space. The appearance of this refrigerator is very convenient and it fits everywhere, especially if it is a two door fridge. It comes in difference colors and sizes. Value is the most important part because one has to fit the budget to buy this fridge, so its value is very unique. I would recommend everyone to buy it.

Worked well with all my food being in there, a lot of room for my snacks as well for the people who eat them. I also put drinks in there. Very huge and fit everything in there like I even have room left over for more food for the next day I want to shop for food. Very big refrigerator. Long and a pretty color, it also matches my kitchen and it gets a lot of compliments. Specifically if I have a lot of food in there, people love it as well as I do. Cost almost my life but I also had money saved so it was ok that I bought that. It really helps out especially for the price they charged me at the store in the mall.

Thank you for your assistance. Sears replaced my refrigerator with a new one and I am very pleased with the product and the timely manner in which they addressed my concern.

It works really good. Definitely worth the money I paid for. I have no problems with it. I would recommend to other people who are shopping around for a refrigerator. It is a good size. It is hard to buy a lot of food at the same time since it isnt too big. I wouldnt recommend it if you have a big family. I am very happy with it. It is nice and expensive looking. I like the way it looks and feels. I would recommend to all of my friends. It was definitely worth the amount that I paid for. I love it! The product has been working amazing since the day I got it. I would consider buying another one just like it.

So far so good. My freezer part is very cold and my fridge is very cold as well, and its very spacey as well. My door can be used on either the right or left side so that is a plus as well for me and my family.

I love the volume, size, style and everything about the refrigerator. My mother has one too. With everything inside I love it. It has perfect size. I could move it around. I love it if its gray in my kitchen but it fit everything in there pretty. Its pretty cool appliance. It does the water, does good ice. Has a lot of space inside of the fridge and freezer, out of the freezer. I got it cheap too. Its pretty good deal and value. I would recommend this to everybody. You’ll love it.

Best refrigerator ever, keeps food cold, good energy saver. Neat and stylish. Great price. Easy cleaning surface/great color choices. Would recommend it to anyone who is looking for a great product that will last for years. Everything fits great in it on little spot. The size is compact yet large enough to take care of all our food for a family of 5. Never seems to run out of storage space. Its like it automatically gets larger when you need the extra space for holidays and special events. Great, up to date. Beautiful, glamorous, inventive, modern. Bold. Makes a statement. Clean. Outstanding. State of the art design. Seems like it just landed off the show room floor when you wash the surfaces. Really a high quality machine. The value of this product is one of an investment that will last for years to come. One would really have to get tired of it and just want something newer. Because its that great of a quality merchandise.

After shopping around, I chose Kenmore, because it was offered at a good price, and was the size, and color that I wanted. I also liked it, because Kenmore has been a well known brand for a very long time. I like that it keeps beverages in the refrigerator very cold. Moreover, I like all the features, and aesthetic aspects of this refrigerator. I have been very happy with this refrigerator.

The fridge keeps everything cool and Ive never had problems with it at all. The insulation that it has is simply amazing. I would highly recommend this refrigerator to all consumers that are interested. The size is just perfect for your modern home kitchen. Its a great size but doesnt take up too much space at the same time. It wasnt a hassle for the delivery guys to put it in my kitchen. The overall appearance is stellar. As said before, it has a very modern and futuristic look to it. One could be proud of their whole kitchens appearance due to the fridge itself. The value is just a combination of the awesome size and quality. No problems, leakage, or power outages. Its the fridge that everyone wants and dreams of having.

Performance is great. Temperature buttons work properly and have never broke. Temp always maintains the correct place you set it at. Overall performance level to me is essential and Ive had no problems. Size is essential to me. I would love a bigger fridge but my living space wont allow me to have so the size I went with proved to be spacious enough with perfect shelf space and space to stack. I absolutely love it. The appearance of the fridge you believe is top notch. I think the color makes it set itself above others and makes it look more rusty and beautiful and stands out. Go get one. Value is everything. Its perfect – value, look, appearance, longevity, price, space. Its all what you want and exactly what you always wanted in a fridge.

We trusted the Kenmore name but never again. We purchased our Kenmore Elite refrigerator in February of 2013. On April 28th of 2015, the refrigerator stopped working. Since then, we have had 8 different Sears repairmen at our home and as of May 29, 2015, the refrigerator still isnt working and the 9th repairman is scheduled for June 8, 2015. There have been several calls and chats with representatives that have all ended the same. The representatives refuse to connect you with a supervisor. We have been promised phone calls from someone that could resolve or escalate the issue and that hasnt happened either. They have ordered parts 3 different times and replaced various items and still the appliance doesnt work.We have called the Sears store manager in Cerritos, CA and he promised to take action and call us back...never heard from him again. So far, everyone we have spoken or chatted with at Sears seems to think it is acceptable that someone should spend 3 grand on a refrigerator, have it last barely two years and take over a month to try and repair...They dont care. We will never purchase anything else from Sears or anything with the Kenmore name again. If you are looking for an appliance, I would not consider Sears or anything with the Kenmore name.

Bought 1 1/2 years ago from Sears. Price $3200, not cheap! Today I learn the motherboard is shot and that Kenmore knows this is a problem and the software isnt correct for this refrigerator. Instead of issuing a recall for consumers, its going to cost ME $795 to fix the problem!! This is outrageous! If they knew the part wasnt right the customer shouldnt have to bear the cost of their mistake. Furious is an understatement.

All Kenmore refrigerators has very good appearance. They are low maintenance and easy to clean inside, too. The refrigerators has various sizes, plenty storage and will hold almost anything you would want to put in. Out of all the different refrigerators I have, Kenmore is the best brand and the best performance. It is very dependable, keeps food fresh and seems like it last forever. Value is very high and worth the price you pay for. I would recommend to anyone.

I bought a Kenmore elite refrigerator in Oct of 2015. With master plan warranty. Fridge quit working in sept 2016 not even a year old!!! Told to defrost it completely. Lost all my food about 500 dollars of food loss (I shop bulk), sent receipt of food, just bought 5 days; prior to fridge going out they sent me 200 dollars. Then again fridge went out 1 month later; lost food again. They refused to cover food loss again. Now 2 months with no fridge they expect you to be ok with nothing offer that you can try to find a rental. No rentals available at our local Sears... master warranty, no fridge, living out of an ice chest, missed thanksgiving, now its almost x-mas. Finally they deemed it unrepairable. Theyre not even replacing my fridge. They are crediting my account at half the cost of same refrigerator... they claim its not their fault. Prices have gone up since I purchased my fridge and theres depreciation. I BOUGHT MASTER PLAN supposedly the best, and full guarantee... (obviously someone is lying); SEARS. Are rip offs, so to get the same fridge I have to pay almost a 2000 dollar difference. NEVER. BUY. FROM SEARS - THEY WILL SCREW YOU. Theyre dirty liars. All I have heard is, Sorry for your inconvenience. 2 months no fridge. (family of 5) Their repair people order wrong parts, 2-week waiting period to get next tech out. 1-hour phone calls every time. Just to talk to someone to try to get help. Supposedlybought top fridge out there. So dont buy a Kenmore elite or ever buy from Sears. Many many years ago they used to be good - Not anymore. Theyre dirty liars. If it was easy believe me. I would love to sue them for what I and my family have been through. No one should ever be treated like this. Dirty dirty dirty liars. If all stop going there their business will go bankrupt which would be a blessing and their karma for doing such wrong to people - horrible experience. More than once. Problem with my situation they will not refund my money to me; only store credit **. I paid cash. Have receipt. I dont want to buy from them ever again. Help! And refuse to let them just keep my money for free. I hate them. Please dont get in my pickle. Save yourself. Never go there.

I purchased a Kenmore Refrigerator September 2011. It is Jan 2015 and repairman is telling me compressor has failed on this product for which I spent $1838.66 cash. Who would think after only 3 yrs this would occur, my 15 y.o refrigerator was still working when Sears delivered this piece of big metal box!!! and took the old one away. I am seeing online that this is happening to quite a number of consumers, some compressors are even failing at 2 yrs and less. Why is Consumer Affairs and/or the Consumer Protection Agency letting Sears/Kenmore get away with this? Shouldnt there be a class action lawsuit against a manufacturer who is selling a product knowing it is failing like this? I have spoken to several people and supervisors at Sears repair today and each has tried to show me with the Well we offered you a resolution, the resolution is to spend 1/3rd ($600) the cost of the refrigerator to let Sears repair it!!! (what a joke/gimmick) ...and being told I should have bought the protection warranty. If I would have thought for a moment a Sears refrigerator would fail the major part of its works in 3 years, most manufacturers give 5 yrs, I would have gone elsewhere to purchase. My thought was by the time I would need repairs I would be ready for a newer model anyway. My mothers Kenmore is now over 30 yrs old, my sisters is over 10. I will never buy another Sears product and will be sure to inform and warn everyone in my social media circle that Sears is no longer the company we grew up with and not to purchase their products because they do not stand behind them and will rip you off for more money on any appliance you buy from them..

The ice maker jams frequently. All of the shelves on the door have broken. Stuff stays cold. The shelves are easily removable for cleaning. We have a large eight member family and this refrigerator easily fits all of our groceries for the week. I do wish that some of the shelves were taller so that we could stand up more gallons of milk, salad dressings, etc. We have the black model. It hides scratches and dings that come with normal family life well. It fits well into the space in our cabinets. We have owned this refrigerator for 8 years now. It has never had to be repaired. Given the price we paid for it we definitely feel as though we have gotten our money worth.

I researched refrigerators before I made my purchase and the Kenmore brand ranked high consumer reports. I have had other Kenmore appliances and they are comparable to well known brands. I like the roominess of the top freezer. I can put large ice cream cakes in it. I also like the size of the refrigerator and the adjustable wire shelves are very convenient. I have noticed that my produce seems to stay fresher longer, which may be attributed to a good cooling system. I also think Sears stands behind their appliances and all their products and it has great customer service for their products. But I wish a refrigerator with a top freezer could have a water and ice dispenser. I also thought the refrigerator would have been higher from the ground. It seems like I have to bend way down to see items I have stored in the refrigerator on the bottom shelf. Or maybe make the storage bins taller so it is easier to see what is on the shelf. I would also like an egg tray included with the refrigerator. Other than those, Im very satisfied with refrigerator

I purchased a Kenmore refrigerator about 14 months ago. The thermostat and tower had to be replaced. It cost 400.00. I received no HELP from Kenmore or Sears. They told me my warranty ran out. The people in the call center are useless. I will take this matter further. All I want them is to pay for the parts. They said NO.

My husband and I bought our Kenmore two door freezer drawer bottom stainless Steel refrigerator at Sears. Within a month we had a small rust spot in one of the doors. Soon after the plastic drawers and other pieces within the refrigerator began to break - this is just my husband and I using it. No children and no abuse. Kenmore used to be a good quality name but unfortunately it is now made with cheap thin plastic parts and alright it was their higher end model. It is falling apart! We feel like we were robbed. We will never buy another Kenmore product!

Very good fridge. Lasted like ten years. I was very impressed. I never had any major problems with it. As a matter of fact I ended up buying a new one because I moved not because the other one quit or broke. I gave it to a buddy of mine and actually Im pretty sure hes still using it to this very day. So thumbs up - great product, great company, great fridge. I felt that the refrigerator had sufficient room. Im a single individual so didnt need a whole of room to begin with but for any type of party or gathering always seemed to have room. My fridge was pretty standard looking for the outside but the inside had a very sleek design. When others would open it you always get an o wow.

Size is great, but hate the fingerprints always left on fridge. Spacey inside, but sometimes freezer accumulates ice for no reason. Weve had to, more than once, take everything out of the freezer and defrost it.

We had another problem back in November of 2012 with this Kenmore Elite and since they did not have the part needed for this repair the refrigerator was replaced with a new one by Sears at no charge. We were given an amount equal to the purchase price of the 2003 model to buy any refrigerator at Sears. Due to a sale on Black Friday we were able to get a very nice replacement at no additional cost. The Service Smart Protection Agreement we purchased helped to make this possible. Needless to say, we are very pleased with Sears and their protection plans.

No problems at all, it keeps everything at the right temperature. The dispenser works fine. No jamming at all, ice cubes come out just right. Freezer keeps everything frozen just right. I love the Kenmore products. The size of the refrigerator is just right with plenty of room to store all of your food supplies without worrying that you wont have enough room to put them. You couldnt ask for a better product. Fits perfect in my space of the old fridge. The outside of the fridge has a beautiful silver texture, which is easy to clean just by wiping with a damp cloth. This is the most easy cleaning fridge I ever owned. The value of this product is well worth what I paid for it. I have no regrets in purchasing this item. I would say that Kenmore has really outdone itself.

Kenmore is a well known brand and been around for s long time. It has met my initial expectations but it is a little noisy when the ice maker is making and dispensing ice. I compared it to Samsung before my purchase and in the end the lower price swayed my decision. It has a good amount of storage room in the freezer and the ice maker always keeps us in full supply. I appreciate the clear movable shelves which give me the opportunity to change the configuration based on what I have in the refrigerator. But while the overall dimensions are 26 cubic feet I would like more storage in the freezer. The space is good, but would like it to be a little wider. Also the in-door pantry is good, but again not as spacious as I would like.

It kept stuff cold and frozen. I never had a problem with it at all. Very high performance refridge and not a problem to keep clean. It ran so quiet that you could barely hear it running. I would recommend it to anyone but if you put stuff in the back of the fridge on top shelf it would freeze it. The size is very good for a family of two or three. I would not recommend it for a full size family as it doesnt have enough room for a big family. The freezer cant hold that much food at all so you would have to get a separate freezer but it does keep ice frozen. The fridge is white in color and the door opens to the side and has two bottom drawers and the fridge is on the top with room for about a two week frozen food supply. The value is real nice because the fridge/freezer lasted me ten years or more if you can keep it clean and free of dirt. The fridge rolls easy for clean up behind it and in the back of the fridge.

I was extremely satisfied with this product. It was stylish, and it even made ice! Im so glad I bought a Kenmore refrigerator, and you should too. Shout it from the rooftops! This refrigerator really fit all of my needed items. Even the ham I bought last week! It wasnt too bulky and still was large enough to get the job done. Thanks Kenmore! I love how this appliance looks because not only is it shiny, but its also silver, which is my favorite color in the world. Everything I have in my house is silver! It was somewhat pricey. I had to sell my car and three children to buy it. Nevertheless, it was worth the buy because who doesnt love refrigerators!

Very satisfied with performance. Would recommend this to others. Was always happy with this. Would buy next time one of these. In the future will hope this is modernized some more. The refrigerators size is a good because everything fits well in there with plenty of room for everything else. The appearance for this refrigerator is excellent because it looks pretty and cleans real well. I always get compliments on this refrigerator. I am satisfied with the value of this refrigerator compared to others. This is a good value.

The performance of my Kenmore refrigerator is outstanding. I love all of the feature it included. It works great and looks fantastic in my kitchen. The size is perfect. I can fit a lot of food in my fridge now compared to my old one. This Kenmore fridge has lots of space and nice compartments. The appearance of my Kenmore fridge is beautiful. It looks sharp and matches my kitchen well. I really like the look of the stainless steel. The value was a steal. My Kenmore fridge was pretty inexpensive yet worth every penny. It hold up to its standards and value. It works great and held up well.

I bought our 1st kenmore fridge about 15 years ago. It served us very well. Never had a problem with it until about three years ago the old girl just finally gave up. We had such good luck with that one we went out, got a new one. I would highly recommend Kenmore appliances.

Our 16 month old refrigerator has been down for over a month. Sears does not stand behind its products. It does not stand behind it parts guarantee. Sears does not care about customer satisfaction or inconvenience. Its help desk of of no value. The parts we need are made by LG for Kenmore and have been out of stock since at least 6 July. Our most recent possible date to repair is 8 August if the parts happen to be delivered. We are beyond frustrated and disappointed in Sears -- if it did care we would have expected Sears to have offered a loaner for our 3000 dollar investment.

The Kenmore fridge has worked steadily with no problem for 4 years now. It keeps food as cool as it needs to in an even fashion unlike some fridges which are colder in some spots. Nice and roomy enough to hold everything we need it to. Runs quietly. It has side by side doors. Kenmore had it reasonably priced and has been worth it. Bought it and it was delivered the next day.

When I bought my new home, I purchased a Kenmore side by side refrigerator, model # 253.5569907. Yes, the warranty has expired, so, it seems that Sears is willing to gouge me for any money they can. The enamel around the bottom of the ice dispenser is bubbling and rusting… much like a car would that has been through snow and road salt. Since Id received an invitation to renew my warranty, I decided to ask about the rust. I was transferred to 3 different operators. The last one finally told me that there was no recall on my model. I was told that I could pay for a technician to come and look at the door. (I know what rust looks like.) Also, to fix the door, perhaps the door could be replaced at my cost, of course. IF theres a site listing recalls of SEARS products, I CANNOT find it!!! Ive never known a refrigerator door to rust away. I do know that when I replace my appliances or anything else, I would think long and hard before shopping at Sears.

Bought a Kenmore refrigerator 1/15/14, died on 9/7/14. Two weeks for the first tech to come out, ordered a compressor, took a week to arrive. Second tech ordered unnecessary part (per original tech) another 1 1/2 weeks. Original tech arrived, refrigerator unrepairable. He cut off power cord, wiring harness, and all the parts he had soldered on. All this for a bad compressor? This model not available any longer, nothing comparable because of size except for two inferior models that we cant even see as they are online plus another two weeks to deliver. So, already at over a month without a refrigerator, they refuse to refund our money, they dont have a replacement available and we have a child in the house. Anyone wonder why Sears stocks are dropping and now their vendors wont deliver to them anymore?

I bought a Kenmore Elite refrigerator in October 2010. Two years later, the door is completely broken. The ice maker stopped working after a year. All produce freezes in the crisper. This is a poorly designed refrigerator. The door spaces are too small to fit more than one or two items. The light hangs into the top shelf and prevents items from fitting there. For some reason, there are bars hanging under the shelves that prevent items from fitting also. All round poorly designed appliance.

I have been a Kenmore brand customer for decades. Purchased a Kenmore Elite refrigerator 5 years ago and it died last week. Called Sears and was told the earliest appointment they had available was two weeks in the future. They provided the name and number for another repair company who might be available sooner. When I called that company, they wanted to charge me nearly $300 for a service call. I promptly hung up the phone on that rip off artist. I called Sears back to ask how much they charge for a service call and was told $99. I could not believe that Sears would provide a referral to such a company. I finally found a local company who for $89 plus an extra emergency fee of $45 came out the next day to diagnose the problem. Turns out the compressor died. While the fridge no longer has a store warranty, the compressor has a 10 year manufacturer’s warranty. So I call Sears to order a new compressor. I am told that they cannot work off of a diagnosis provided by another company so I am back to a two week wait for one of their technicians at a cost of $99 for the service call, to come out and tell me what another company already has. Then after that the part has to be ordered and the repair scheduled. Plus I have to pay for labor charges to have the new compressor installed, which I am sure will come to hundreds of dollars. While I am tempted to purchase a new fridge I decided against it. If the new compressor lasts 1-2 years it allows me to defer the price tag of a new refrigerator for at least 12 months. This piece of crap ran nearly $3k with delivery and install. We were told by the repair guy to stay away from Kenmore, LG, Samsung and Frigidaire because they are all a bunch of crap with a lot of issues. Apparently these brands just stick their names on products manufactured by other companies. Needless to say I will never purchase another Kenmore appliance or the other brands noted by the repair technician.

These models are somewhat overly priced and cost a bit too much. Also, its a rather big machine. It is slightly bigger than I expected it to be but it is very good and I can handle the size of it for the performance it gives. I love the chrome finish and the silver color to this model. The buttons for the ice cube and water trays are also amazing and have a wonderful color and design. This fridge does so many amazing things and the ice and water part of the door panel is wonderful. It performs very well and I truly enjoy this machine.

The Kenmore refrigerator has a pull out freezer door. It has a lot of space and is easy to clean. There has been a couple quirks but nothing major and the warranty covers most of it. However, I would improve the placement of the freezing element. It ices up sometimes and has to be unthawed. I also wish the workers would explain the problems a little more and the solutions. They could be a little bit more timely also. But that is expected with anything and any situation. I have always used Kenmore products and wouldnt get another brand. Kenmore has met my expectations. They have good quality products and stay true to their word on warranty. Thank you for the service. I appreciate it. I am overall happy.

I had a Kenmore refrigerator many years ago that outlasted itself by many years. My family and I loved it. When it came time to be replaced, there were no models at that time that would fit in the assigned space since I had my kitchen remodeled.