Sometimes the water line will freeze where the ice comes out. Also sometimes it gets too cold and freeze cold and water but other than that its been really great and does what it needs to do. The size of the freezer is too small. Needs to be bigger than other size. Has great shelves and plenty of room for all the stuff I need to keep cold like water soda and foods. I have a black one and the appearance of it is fine. It goes well with everything that I have in my kitchen. I have all matching stuff in there because I am ocd. I am pretty happy with the perceived value of the refrigerator that I have in my house. I am on a budget so price was a big factor but also I have a nice size family so I needed one that was at least middle size.

Horrible.. Don’t buy Kenmore! We are on our second compressor for this 2 year old piece of junk, and now it stopped working AGAIN! Each time it has taken 6 weeks to get repaired... each time they replace the compressor with another faulty compressor because that’s what the warranty covers. We are cutting our losses and going fridge shopping for a more reliable brand. If I could give zero stars I would.

They work good. My grandma had one for years and years. I remember her fridge and freezer that she had. They last forever and keep things cold and frozen and they are very sturdy too. I like the space they have in them and they can be packed full with enough room that you dont have to go to the store every few days to buy more food. The appearance is nice in white or black color and they are not cheap material that will break in a quick time. They last a long time. You get your moneys worth out of Kenmore products. They are worth the money that you spend on them when you buy them. My grandma had hers long after I left home to go south and still when I came home.

Designed to fall apart. Veg/cooler bins on the bottom literally fall apart if not very, very carefully opened/closed, which you must do slowly or the drawers fall out. Freezer is inconveniently designed and items fall through the grated bottoms. Had to put big plastic bins in to prevent this. Light bulb in the freezer is useless, lasted less than a month. You also have to be extremely careful to place items away from the bulb, which is positioned so you cant see it, to avoid breakage. Amount of inside available space compared to outside dimensions is horrible. Huge thing, little space. Will never buy this brand again.

I previously had Kenmore refrigerators for years, and I always was pleased with all of them. It had double doors and no ice maker, so there was plenty of room in the freezer. The shelves were movable, had three vegetable drawers and was easy to clean. However, the compressor went out and it was too expensive to fix it. Other than that I liked everything about it and I would still have it.

The performance of this refrigerator is amazing! Keeps my items at the correct temperature at all times, lots of storage space and the perfect size for my kitchen. I have never had any issues with this product at all. The size of this product is great. Not too tall, not too wide, it fits perfectly in my kitchen. It is great for any size kitchen and I believe that it would make anyone happy. I would recommend this product to anyone.This refrigerator is great appearance wise. Perfect size, nice color and would look good in anyones kitchen. It is not too bulky, not too tall so anyone can get into it and just the right width for anyone. I would recommend this product to anyone. The value of this product is amazing. Its a great refrigerator that stores any all products perfectly. Keeps all your products at the correct temperature at all times, tons of space and great for any time of situation whether it may be a small family or a large one.

Ive had no problems with this fridge. Its very reliable and has a lot of space. I highly recommend this refrigerator to anybody that is looking to buy a new one. There is a lot of space in this fridge for your groceries. You wont have to worry about not having enough storage space after you go shopping. This is a beautiful modern fridge that suits my style. Anybody that like a modern look will appreciate this fridge. Its a great buy. The price for the fridge is a great value considering you definitely will get what you pay for. Its a little expensive but well worth it.

It always keeps everything perfectly cold in the fridge and perfectly frozen in the freezer and leaves little to no freezer burn even on things that are in for a long time. It Generally can always fit everything that I need but I guess a little more space would be nice for when I have holiday dinners and need to prepare many food items a day or two early. It kind of gets full when I need to do that. Other than that its size is great. And Its a breeze to clean. Also it flows nicely with almost any decor and I just really love the way the stainless steel looks in my kitchen. Yes these refrigerators are more expensive than your regular run of the mill refrigerator but like they say you get what you pay for. Trust me its definitely worth the extra bucks and energy saving appliances are always a plus and the side by side doors are just perfect.

Kenmore lives up to my expectations. When I buy a Kenmore appliance, I know that I got a great deal. The name brand brings me a feeling of security, knowing that my food is fresh, and I can organize it neatly. Also, my Kenmore refrigerator had tons of shelves and room to organize fruits and vegetables. I can put my sodas on the top shelf. I can wipe the shelves out with Windex. But I would make the drawers easier to move and clean, and put back. Sometimes the glass drawers break and you cannot get them to go back in. Then you are stuck with a big empty refrigerator.

Kenmore has great products at fair prices. Ive always bought all my products from Sears. First great service and prompt delivery. But let me say the small Sears stores are a franchise. So they may not all be up to par. My refrigerator is basic. No frills. Plain white. Glass shelves. Does the job.

I purchased a Kenmore side by side refrigerator approx. 5 yrs ago and has been very reliable and has exceeded all my expectations. The versatility of the shelves both in the door and in the freezer and refrigerator can adapt to all situations that have come up.

Kenmore Refrigerators are extremely reliable. I have never had an issue with my refrigerator or any of my other Kenmore appliances. You cannot go wrong with any Kenmore appliance. No problem fitting our weekly groceries and any leftover items in the refrigerator along with luncheon items. Along with our pit hers of fresh brewed tea. We opted for a standard color refrigerator and I like the look of the Kenmore Refrigerators. They are attractive looking in our kitchen. Our Kenmore Refrigerator is a nice quality appliance for the price and in our experience Kenmore appliances have long lasting durability and reliability.

We purchased a Kenmore Elite 30CF bottom freezer refrigerator in October 2014. We thought we were buying top of the line for many years of peace of mind. By March that refrigerator had so many problems and 6 repairs. Kenmore agreed to send a replacement in April 2015. It is now September 2015 and the second replacement refrigerator has had 4 repairs. Kenmore will not even offer an extended warranty to stand behind their product and my $3,000. Yesterday the refrigerator was repaired again. Well see how long it lasts. All Kenmore says is that the replacement in April comes with a new 1-year warranty and to contact Sears to purchase an extended warranty. Like I want to invest more money into this piece of crap? Ill start saving that money towards its replacement which will likely be in a few short years, if that. This purchase has been such a nightmare. I do not plan on buying from Sears or Kenmore ever again in the future.

We have been a Kenmore family for generations. The last house we were in we got ripped off by the Sears home repair service and had many breakdowns. We decided to go away from Kenmore and Sears for several years. We moved into a new house and decided to give Sears a try again. This new fridge is junk. Just a few months after purchase the door handles keep falling off (screws will not stay tight), the ice maker fan keeps freezing up which makes all the ice melt and water all over the floor. Tried to get things repaired under warranty but after 2 hours on the phone, being transferred all over the place and being hung up on, the repair person cant come for 3 weeks. People on the phone dont speak English very well, the whole process is still a nightmare. Last time that we will ever buy Kenmore or Sears.

Do NOT buy a Kenmore Elite refrigerator from Sears. We purchased one in 2011. It broke down in September due to a failure of the refrigerant system, but Sears has been unwilling and unable to repair it. They stalled us, made us wait weeks for repairs, lied to us and finally tricked us into believing our warranty was not with them. They told us the warranty was with the manufacturer, LG. This, we found out, was a lie. It is now November and we have no refrigerator and Sears refuses to stand behind their product. They said their hands are tied. This was an expensive appliance and should not have had problems after only 4 years. That said, Sears has made it impossible with their 3 week appointment windows for repairs, never having the right parts, not showing up for appointments, excuses, and then deceiving us with their warranty story. All with no apologies for the time and trouble. We bought this Kenmore refrigerator in good faith, thinking it was the best we could get. Sears is NOT the same company that it used to be and we are done with them.

These models are somewhat overly priced and cost a bit too much. Also, its a rather big machine. It is slightly bigger than I expected it to be but it is very good and I can handle the size of it for the performance it gives. I love the chrome finish and the silver color to this model. The buttons for the ice cube and water trays are also amazing and have a wonderful color and design. This fridge does so many amazing things and the ice and water part of the door panel is wonderful. It performs very well and I truly enjoy this machine.

I had good sales experience with Kenmore. It has good quality and lasts longer than most brands. It is also a good brand to help save on electricity and keep food fresher longer. There is a variety of fridges to choose from, big or smaller styles, and parts are easy to get and is an American-made product. They have great prices and don’t have to replace less than five years. I like that it is big and has lots of storage. It has three drawers and keeps things cold long. Food stays fresh longer. It has a big freezer and I like the white one the best. But I would make more colors to choose and have a ice maker on more models. I also would like to see more drawers in the fridge and the light could stay on longer. It needs a temperature control you don’t have to control so food doesn’t freeze at all and a little more space in the freezer.

Kenmore Elite Refrigerator Model 795 79753 900 - We purchased the refrigerator in 2009 and in the past two years the vertical water line on the back of the refrigerator has developed leaks on three separate times usually pinhole leaks where the serviceman and I have seen each time. The last leak damaged our hardwood floor and sub-floor. The third time the leak developed I called Sears service center only to have them tell me they dont service in Anchorage, Alaska when in fact they do. I suspect that the reason they denied me service was because my protection agreement had expired. This seems to be a recurring problem with the Kenmore refrigerator and Sears is very frustrating to deal with along with the so called elite product line!

Its ok. Not too flashy just plain white. It works for me and my family at the moment. There are multiple shelves in to allow me to separate the food and to individualize the food. I can fit most of the food but it can be a little bit bigger but I know you get what you pay for and if I wanted a bigger fridge I would have to increase my money. I was looking for something reliable but cheap because my previous fridge I went out but it works for me. Trimming is coming off after a few years and its not staying cold, but I know I didnt pay that much for it still suppose to last for a period of time.

I purchased this refrigerator (Kenmore Elite French Bottom Refrigerator) in November 2014 at Sears. I also bought a three-year warranty since it was an expensive item. After about six months the refrigerator stopped working and I called for service. It took almost 2 months to get it replaced after many phone calls and aggravation. Now in 2018, the refrigerator and freezer is warm. I called for service and I have an appointment for two weeks from today. This is crazy. After many attempts to contact corporate I got nowhere. I called a local appliance store who handles Kenmore which is an LG refrigerator and he told me that the compressor is gone or you have a Freon leak of which both are expensive to repair and not worth the money. It is very labor intense due to the design. They said they see this all the time with this model. I expected to get more than four years from an expensive appliance. The tech told me that they are made very cheap (South Korea) and parts go very easily. My opinion is this is consumer fraud. You cant expect us to buy a new refrigerator every four years. I know things go wrong but this is a manufacture defect in the design of this refrigerator and the consumer shouldnt have to pay for it. I believe LG will replace the compressor but the labor is at least $1000 and thats if there arent any other parts that need to be repaired. It also needs to be done by an LG tech and this cant take 6 weeks at best. This also doesnt give me a guarantee that it will last another year. When I called Sears all they were interested in getting my appointment scheduled and to sell me another warranty and then ask about my home-improvement. What help can I get. I will file a complaint with BBB and the Attorney General and Consumer Protection and I will try to get the news media to investigate. What a rip off. I hope someone reads this and responds to do the right thing.

Kenmore Elite model 795-77573600 - Spent good money on top of the line (so we thought) refrigerator from Sears. Bought it in 2006 and in 2010 experience the same problem many people had with the light staying on and melting food, etc... Was very hot inside. Went through hoops to get Sears to pay for it after intensive research on internet let me know this was not a rare problem! But at first they wanted me to pay for it all... Okay, then in 2013 found out it was leaky on our hardwood floor. Similar to another complaint I saw, the lines leading up to ice maker were absolute brittle and cracked... We saved repair costs and handled the repairs ourselves. Fast forward to present time, April 2014... More leaks.. Can see drips underneath refrigerator, has warped our hardwood floor & its 10pm fri night... Not optimistic on getting answers this weekend.... Very upset and will never buy from Sears/Kenmore again....

The appearance of this refrigerator is sleek and unobtrusive, which is what we want in our kitchen. This fridge works well for us and it is a good size. There is some flexibility in the space which is helpful when we have larger items. We like that the freezer has shelves as opposed to the bins that we see elsewhere and also storage on the door which we find helpful. Of all the refrigerators we look at, we thought this was one the best value for the price. We have been very pleased and would recommend it to others. It is very nice.

Have a Sears Kenmore refrigerator with double doors and a bottom freezer. Very easy access to all shelves and very easy to clean. Freezer also easy to access.

First of all Kenmore does not produce anything. They just put their name on other products like Whirlpool and LG, Korean appliances. I made a terrible mistake buying Kenmore Elite refrigerator. Nothing but trouble from the start. Kenmore Elite is a horrible product. This product looks great esthetically, but is overengineered, which creates unnecessary troubles as a result. Cost a fortune to diagnose and fix. Better off buying another fridge. And after speaking to the number of technicians, discovered that the best reliable refrigerators are made by GE, Maytag. Worst are LG, Kenmore, Samsung.

Ice maker mold cracked and calling Kenmore customer service, they said I would need a new ice maker. The plastic mold ($10 at most), cannot be purchased separately. Cost: $75 for the replacement unit. If we extrapolate, the next step will be for them to require replacement of the refrigerator if the interior light bulb needs replacing.

We bought our Kenmore Refrigerator July 2019 with a 1 year warranty. 6 months after warranty expired the refrigerator starting making a horrible noise, then stopped getting cold. I called my local repairman, he came looked at it and said even if he fixed it, it would break again in 6 months. So I called Sears to have a tech come out, he said it was the fan and would place an order for the part. I called sears every 2 weeks for 6 months to check status of my fan. Now I get a call from sears telling me they are refunding my money for the PART as they cannot get it. Now WHAT am I to do with this $2500.00 refrigerator that does not work and is only 2 years old.. They are not refunding my $2500.00 so now I have to spend more money to buy a new Refrigerator... Wont be a KENMORE thats for sure! So disappointed with Samsung as they actually make this refrigeration, Sears for leading me on for 6 months and Kenmore for not backing what they sell. What a waste of money!

My review is to help others. In December of 2014 we bought a new KENMORE ELITE AT SEARS, and in the second month we had to call assistance to see the refrigerator, was freezing the vegetables, and they change a huge chip, very expensive covered by the warranty, and then now 5 years after purchase the refrigerator suddenly failed the compressor. Making some researching we just discovery all refrigerator from KENMORE AND LG NO LONGER LAST MORE THAN 5 YEARS. Compressor are bad. So make your decision. Sears said they can give me another compressor but the technician fee and compressor labor replacement will cost almost $ 800,00. Its better buy another refrigerator for this price, and get a new branch and new refrigerator. I dont think is fair to have a kenmore at my house paying almost $ 3000.00 and another $ 800 just to have a refrigerator only 5 years.

Kenmore products last a long time. It is still working after nearly 20 years. I have since moved the refrigerator to the garage since I purchased a new one when I renovated the kitchen and appliances. This refrigerator is still working in the garage as a beer fridge and is still going strong. This is a smaller refrigerator which is good for a couple. It does not hold a large amount for a large family, but it has been reliable. The refrigerator is a cream color and it once matched all the appliances in my kitchen when we first purchased the house. I have had to replace all the appliances except the refrigerator. The refrigerator is still working strong and is very valuable in the garage (man cave). I do not know if there is truly any monetary value, but it is still valuable to me.

I had one Kenmore fridge for 20 years and it was still working well when I decided to upgrade to an Energy Star fridge. I have now had my new Kenmore Energy Star fridge for 5 years and I am as happy with it as I was with the one that ran 20+ years, and my electric bill is lower for it.

I like that there was a large produce drawer with plenty of space in it and the temperature control was nice especially when things at the top were freezing cause it was too cold in the refrigerator. But the ice machine would sometimes not work and stop making ice or the ice would all clump up and would not come out of the dispenser so a better ice machine would be good. Also, I thought the water went a little slow. But Kenmore has met our initial expectations and it is a trustworthy brand that I would buy again.

I have had several Kenmore refrigerators and have always been more than satisfied with the quality of the brand. They always have fair prices compared to the current market. I would not hesitate to recommend Kenmore as a high quality brand. We have only had to service one of three Kenmore refrigerators that we have owned.

I have had it for years and never had any problems. It has been steady and efficient, cools nice, freezer works great as well. No complaints here from me. Its perfect size and its not overbearing as well. Its not some huge bulk fridge thats hard to move. It fits nicely in your kitchen but yet isnt small either, great size actually. Its white, easy to clean and hasnt faded in color over time. I have had mine for years and years and it still looks great. It truly stands the test of time. It was priced fair but I always want a better deal. Its not the fridge, its me. Im a frugal shopper. Plus, with how many years it lasted the value has been great.

I have a Side by Side Kenmore refrigerator. It is equipped with icemaker and water dispenser. I have had it for approx 10 years and can honestly say I have had very little trouble with it. There are four shelves on fridge side, 2 large bins and one small one, four shelves on the fridge door, two shelves in the freezer side with two baskets, three small shelves on freezer door. I am very satisfied with it and when it comes time to buy another one it will be Kenmore.

The Kenmore was quiet, kept cool, and was separated into convenient compartments that made food preservation safer, and preparation faster. The freezer compartment worked which was the main complaint with my old unit. It had a great deal of storage space. I was extremely satisfied. However, I would like to have the door shelves deeper to hold gallon jugs (milk, tea, etc). At the time it held only things like ketchup, mustard, other condiments, etc.

In 2012, we replaced our Kenmore Refrigerator (15 years old) with a bottom freezer model 596.72003014. Thirteen months later (less than 30 days after the warranty expired), water was pooling on freezer bottom. The first Sears repair appointment was cancelled late in the day due to a repair truck breakdown. I rescheduled and guess what? Cancelled again due to a repair truck breakdown. Finally, someone showed up and repaired the problem in January. Seven months later, same problem. This time Sears acknowledged there was a design issue and had developed a fix. Didnt matter that it was a design problem - I was still charged for the second repair. Today, water is now on the floor from refrigerator. This will now be 3rd repair in 7 months. I have always purchased Kenmore products, but obviously the quality is not what it used to be. Even though the refrigerator is less than 2 years old, I am already looking to replace it with another model (Not from Sears). I would never have imagined Sears quality could fall so low.

If it work I like it. I like my food cold and my beer cold and more. It got 2 door. It make ice. It get really cold. It look nice. I get a drink from it. It nice when you need a cold drink. My refrigerator is white and has two black handles. It is modern looking and cleans very well. The space is large and holds quite a bit of food. It has clear glass shelves and two crispers. Since I bought it used, the value is probably about $300 on the market. But it works as well or better than a brand new one. To me it is more valuable than buying a new one which may not work as well.

I absolutely love Kenmore. Their products are amazing! I especially love the refrigerator. It works amazing and everything about it is just perfect. I just love how its stainless steel. It has the double doors on top and the bottom drawer. Im in love with the water and ice machine. It has so much space its awesome.

A great fridge, that is easy to clean. Never had the freezer become iced over. Only thing I would have done different is to get the fridge with the built in water and ice dispenser. But if you dont need that, then this is the fridge you want. It does everything for our family of four, but sometimes wish the freezer was a little larger to fit larger amounts of beef. But this is why we have a stand alone freezer. We like to buy half sides of beef. I love the stainless steel look of the fridge and how easy it is to clean. I will never buy another fridge that isnt stainless steel. This is the best. Beautiful. Best bang for the buck. Bigly! Best looking fridge with the best features at the best price. Number one fridge on the market in my view.

Like it - works well and keeps things cold. All you have to do is plug it in and it just runs all on its own. Did get the fridge in white and it does seem to show everything so have to wipe it down a lot. Its roomy and holds enough stuff easily. It looks real nice when it is new but over time it gets dirty and will look pretty bad if you dont clean it all the time. If you have a husband or kids it will get really messy really quick.

Quality, reliable, and built as solid as sears. Top notch performance. Been using it for over 5 years and never had any issues with it. Everything works beautifully. The freezer can hold all the familys poultry and meat for all our get together. Very big space for the dairy, veggies and baked goods. It is exactly what I need. Size was to store all the refrigerated goods, roomy right temperature. Fits well in the kitchen without being in the way of anyone or thing. Its just the right size for self or family, is very nice, beautiful, white color. Easy handle to open and shut. It is worth the value I paid for. Its nice appearance, easy to handle and take care of. Nothing complicated in using. It comes with owners manual of operation.

I purchased this over a Bosch because of the price and the side by side feature comparison. The features were not that far off but the price swayed my decision. I have had nothing but quality issues, so in the long run lost my saving on the purchase price. This is the last Kenmore product that Ill ever purchase. I have had to repair it on a regular basis which has been a major disappointment. Its performance is average. It has the buttonless feature but every time someone walks by the unit turns on or off, which forces you to use the control panel lock feature at all times. Using the control lock leads to the unit getting hung up requiring us to have to cycle power to get the unit usable. We would replace the control board, but there are no longer spare control panels. It is clear that all the quality problems are due to low-cost parts and cutting corners on the design. While on paper the product looked close and the price lead to my purchase, it is my last Kenmore purchase.

The refrigerator has a good quality and very good cooling. Also it is so wide so you can buy very big amount of food, vegetables, fruit and youll see how much it is saving the power. Its instrument cluster 21 and is composed of several layers and the funds so that the distribution of the vegetables and fruit and serves a very good and the refrigerator can be stored some articles there for a long period. It enjoys the appearance of Very Nice. It is available multiple colors. Also, it is Suitable for all types and colors of the Foundation in the kitchen as well as appropriate in form and measurement of small containerized kitchen. In terms of price, I enjoys this type of refrigerators at a reasonable price commensurate with its efficiency and quality and its ability cooling and its size and shape and capacity. The price is very reasonable.

This fridge was a great purchase. It was big but not too big - had tons of space which I loved. When you do your shopping trips you dont have to worry about it not fitting with this fridge. Really loved the freezer cause you could stock it well. The size was spacious, it fit everything I wanted and more. The large space allowed for more items to be purchased and put away if you didnt want to use it right away. The fridge was a beautiful silver and less wide than a normal fridge which is wonderful if youre trying to save space. The surface had a nice sleek shine to it. The fridge was a great value. You most certainly get what you paid for. If you want to get a good value for your money this is the fridge to go for.

I have no trouble out of it and it works like new and I have had it over 5 years now and I will recommend to anyone. I am very happy with it and I would get another one. I dont know the size but its side by side and has a built in ice maker and fruit saver and lunch meat storage and its big. Its white and has two storage container and it takes up most of my kitchen space but I have a lot of storage and it holds a lot of food. It cost a lot but it was worth it. I pay a lot but I know it will last and I wont have to buy another one for a long time to come and I like it and I had a choice of plenty.

It was pretty on the outside. I especially liked having the ice and water feature on the outside of the fridge. It fit pretty perfectly in the space I needed it to and there was adequate freezer and fridge space that I could fit all of the necessary food. Also, it was very easy and convenient to use. I bought it for my first place when I was 22 and it lasted me about 5 years until I left and moved on. It was a good price for what I received. It worked well and I did not have any problems in the 5 years that I owned the product. I would definitely buy this product in the future for my next home.

We purchased this refrigerator less than three years ago. We had our first service call after 6 mos of ownership with a sensor and the freezer, the resistor defroster replaced. We then had to replace the freezer. My husband ordered the part and it came in used. He returned it for an exchange. The second one came in with a piece missing, which he was able to take off the broken one. Then the back panel froze up twice with a layer of ice under the bottom drawer. When this freezes, water flows out onto the floor. We unplugged it, defrosted it and raised the temperature. Just two weeks ago, it stopped getting cold. The Sears service person was out here today. They would have to order a new compressor and another part because there is a Freon leak. The service charge would be $393.After that could be fixed (2 weeks later) we would be looking at a new computer board to address the back panel freezing which would be $600. I have spoken with LG, and 4 departments through Sears. LG could not help because the name is Kenmore, although there is no dispute that it made by LG in Korea. The next four departments at Sears could not help because I have not purchased an extended warranty. The final department was the corporate level and the best they could do is offer Shop Your Way points. I know personally of two other people with the same product and the same issues. The service person stated that 2/3 of his calls were on this product. Sears is aware that there are problems with this LG refrigerator and are doing nothing about it. This panel should be part of a recall.

No issues or service calls. I have just realized that it has performed for 15 years. It is frost free and has traveled from Georgia to Alabama and continue to work well. This refrigerator has a 20 cubic foot capacity, with adjustable shelves for taller or shorter containers, two vegetable bins, a dehydrator with adjustable temperature levels, an ice maker and plenty of room in the freezer compartment. The appearance is a non smooth finish that does not receive fingerprints and two separate compartments, one for the freezer and one for the regular stuff. It looks great and works great. The value of this refrigerator has been superior to the quality of products on the market now. I know of people who have replaced refrigerators and have had them less time than I have had mine.

You know something, for the most part... it works and were happy with it. I moved in here with my girlfriend 8 years ago and she said she had it at least 5 years before that. So lol, its a 13 year old fridge on the bottom with a freezer on top and a built in ice maker. Now so long as momma is happy with it... I have no complaints.

Soon after I bought the refrigerator 2 years ago, the door switch failed intermittently and the fridge lights didnt work properly, but the fridge ran OK. When the switch broke totally, I ordered a new one, but after 2 days, I noticed the fridge wasnt cooling properly. I was lucky to get a service man to install a new switch, but then I found out that the defroster fan wasnt working. And due to ice buildup on the fins, I had to unplug the fridge for 2 days so that the ice would melt. Otherwise, the fridge would break and would cost a lot to repair. I found out on the internet that one man replaced his door switch 5 times. The product engineer at LG said the switches are OK for the purpose. This seems ridiculous denial to me. The repair guy said that I would be lucky if the fridge didnt have serious problems than the switch more than twice a year and sold me a warranty in case that happens. According to consumer reports Kenmore is the most reliable brand of fridge on the market of all the bottom freezer drawer models. I am not buying it. My previous fridge had no service calls in the 20 years that I owned it. I wanted a more energy efficient model, and now I am sorry..

Great product that you can trust. Never had to replace anything on it and still works like the day we got it. Have had the refrigerator for at least ten years and still goes strong. A little worn from the years but works great.

Big dollars for blown compressor just 2 years old - Oh well sorry. Salespeople should be required to tell you that according to customer service and tech support at Sears They just dont make them like they used to and that seems to be ok. You spend a few thousand dollars for a year of refrigeration so two years later your appliance will cost another $700. No one cares. Just want to warn you.

I have been a Kenmore brand customer for decades. Purchased a Kenmore Elite refrigerator 5 years ago and it died last week. Called Sears and was told the earliest appointment they had available was two weeks in the future. They provided the name and number for another repair company who might be available sooner. When I called that company, they wanted to charge me nearly $300 for a service call. I promptly hung up the phone on that rip off artist. I called Sears back to ask how much they charge for a service call and was told $99. I could not believe that Sears would provide a referral to such a company. I finally found a local company who for $89 plus an extra emergency fee of $45 came out the next day to diagnose the problem. Turns out the compressor died. While the fridge no longer has a store warranty, the compressor has a 10 year manufacturer’s warranty. So I call Sears to order a new compressor. I am told that they cannot work off of a diagnosis provided by another company so I am back to a two week wait for one of their technicians at a cost of $99 for the service call, to come out and tell me what another company already has. Then after that the part has to be ordered and the repair scheduled. Plus I have to pay for labor charges to have the new compressor installed, which I am sure will come to hundreds of dollars. While I am tempted to purchase a new fridge I decided against it. If the new compressor lasts 1-2 years it allows me to defer the price tag of a new refrigerator for at least 12 months. This piece of crap ran nearly $3k with delivery and install. We were told by the repair guy to stay away from Kenmore, LG, Samsung and Frigidaire because they are all a bunch of crap with a lot of issues. Apparently these brands just stick their names on products manufactured by other companies. Needless to say I will never purchase another Kenmore appliance or the other brands noted by the repair technician.

This is a great refrigerator for those who would rather have more freezer space instead of an icemaker. Everything works great. It runs quietly. The price for this size refrigerator was just perfect for our budget. Without an icemaker, the freezer is extra large. The refrigerator side has all the space for everything I need. There is lots of storage space on the door. The appearance is acceptable. There is nothing I would change. The handles are comfortable. The power cord long enough. I prefer the painted surfaces over stainless because it is easier to keep clean. For the money, you will not find any better value than this. I looked for a while before deciding on this model. The dollars per square foot of space was the best I found and the brand is very trustworthy.

3 1/2 years ago, I had no income and received state aid from an agency, OLHSA. They provided me with a new refrigerator (brand-new from Sears and Kenmore), insulation and a few other items. Now the refrigerator is leaking water everywhere, which is highly unusual for a refrigerator thats not even 3 1/2 years old. I contacted Sears and they said that they cant help me because the refrigerator is out of warranty. I contacted OLHSA, the state agency who provided me with the refrigerator (at no charge, since I had no income). I am now on permanent disability with low income. This past Monday, a representative from their office (OLHSA) came to my home and tested the refrigerator.He found that it was defective and it needed to be replaced. However, I received a phone call from OLHSA on 3-5-15 telling me that my income is too high for them to repair the refrigerator, even though they are the ones who provided the refrigerator in the first place (AND IT IS NOT EVEN 3.5 years old!) When OLHSA asked me to submit my income documents, I did so and was not told there was any limit on income to have the refrigerator repaired OR replaced. So now, I have a refrigerator that WAS brand-new, less than 3 1/2 years ago, that was bought for me by a state agency. It is now defective and leaking water. I have a very bad back (which is why Im permanently disabled) and cannot be getting down on the floor and sopping up water every 7 to 10 days. Im shocked that this refrigerator didnt last even 3.5 years AND neither Sears OR OLHSA will stand behind their work OR the vendors they CHOOSE to do business with.Do I any alternative than to buy a new refrigerator? As I said, Im on permanent disability and the checks I get dont go that far, especially when my electric bill is $74 a month because my refrigerator is running constantly! I have appliances that were here when I bought this condo that are still working fine. I didnt choose the Kenmore refrigerator, OLHSA DID. I cant believe they cant/wont make this right, especially since Im permanently disabled & on a fixed income. WHY DID THEY NOT TELL ME ABOUT THE INCOME REQUIREMENTS before the technician came out? At least I got confirmation that indeed, the refrigerator is inefficient, does NOT meet govt standards & is defective. In the meantime, it runs almost 24/7 (running up my electrical bill) & I continue to have to throw away food that gets wet.

I have a double-door Kenmore refrigerator, which is very good. Nice cooling system with good defrost. It has enough space for storage of items. It has adjustable shelvings. High energy saving, efficient, appearance. It has adjustable storage.

For our family this was the perfect fit. Theres easy access in the freezer with the shelves, and the adjustable shelves make storing larger items easy. The refrigerator space is also adjustable and useful for larger milk and other items. Never had any problems with mechanical issues. Very efficient and reliable. The modern but simple design is perfect for an older kitchen that we have. The features are modern, but not overboard which leads to a economic unit that still has the appearance of a much more expensive unit. The contour also fits well into the space that we have and by keeping a simple but glossy white color it helps us to be able to draw attention to the older design of our house and not having your eye drawn to the appliances.

This is a very dependable refrigerator with reasonable rate. Runs very efficient and is simple and very reasonable to use. Very useful, very styled for convenience and fits in very obligingly with other appliances.

Bought a Kenmore Refrigerator model number 795.7130 (March 8, 2013) a double door refrigerator with a bottom freezer. Within the first couple months a part broke off on one of the doors. The tech said this was a common repair. OK! A couple weeks ago the refrigerator started making noise which would stop after a while and then start up again. Sunday before Thanksgiving the refrigerator stopped working, would not made ice but the freezer was still keeping the food cold. The soonest they could come out would be Friday the day after Thanksgiving. The tech never showed up Friday. After 2 phone calls was told they would send someone Saturday. It was determined that there was an ice buildup behind the back panel in the freezer which was blocking the fan. When he took off the panel there was a huge ice buildup. He suggested around every 9 months we empty the refrigerator and freezer, unplug the unit so any ice buildup can drain. He was very, very polite and professional. Should I have to buy an emergency refrigerator?Called my cousin in Virginia and was told the Sears is quite aware of these problems, that the problem is where they outsource the refrigerators parts who install inferior material. Spent another $251 for an extended warranty that is only for a year, I didnt get the extended warranty when I purchased the refrigerator because I had faith in Sears products. Your warranty only covers up to $500 and if your refrigerator cant be fixed, Sears will give you $500 towards a new one. I will not buy anything at Sears ever again. If you really want to buy a top quality product buy a Dyson vacuum. They give a 5 year warranty. They have faith in their product.

Updated on 01/26/2021: My first review on 1/4/2021 was about a failed compressor. Today is the 1/26/2021 and the tech finally came to fix the compressor. He advised me that there are a lot of problems with these compressors. He told me that when the compressor goes a black liquid runs through the refrigerator lines. He flushed the system but said it was not guaranteed to be fully flush. He then proceeded to tell me that if there is black fluid left and it gets into the compressor it will ruin it. He then told me that the compressor will probably fail within 2 years or less after paying $300 dollars to have it fixed. If it breaks I will need to pay again to service the refrigerator. This feels like a giant scam and Sears and Kenmore should be held accountable for the faulty parts they use on their products. Unsatisfied Customer!!!Original Review: I purchased a Kenmore Elite refrigerator approximately 4 years ago because my last Kenmore was well made. The compressor already failed only after 4 yrs. Kenmore is using a LG compressor. If I wanted an LG I would’ve purchased LG. I am very disappointed and will never buy a Kenmore again. Putting cheaper parts to save money will only cost you customers!! Kenmore should fix every last compressor problem.

I was broke and needed a refrigerator. I found a used Kenmore refrigerator and was what I could get at the time. It was great and beautiful compared to not having one at all. I was just glad to get one. I liked that the refrigerator was spacious and cheap.

October 26 my ice maker went out. Service appointment was November 8. Technician said part was ordered. I had another appointment. Sears called and said part was back ordered. Set up appointment for December 5. I get recorded messages saying that tech. will not be at my house unless I confirm getting part. Called Sears, my call got dropped twice. Talk to CS. They said they would have to call me back that system was working slowing. Called back 30 minutes later. CS said part was back ordered and they dont know when it will come. I have had this fridge for a year this month. I was promised it would be fixed by Thanksgiving. It was not. I was promised it would be fixed on December 5th. I am so beyond words to describe this. Why is there not a part for a fridge that is not a year old? I asked to talk to someone higher up than customer service. I was told that there is not one higher. What is a consumer to do???

I chose Kenmore because it is a well known brand and I know some of my family has had a Kenmore refrigerator last for many many years. I liked that it looked great in my kitchen and it went very well with all of the other appliances. It had lots of room for me to store everything I needed in it. It kept all of my food at the correct temperature and kept them fresh. But I would want an alarm on the door if it is left open by accident. It would help ensure that your food was kept at the proper temperature and alarm everyone if there is a problem. Other than that, it lasted so long and had great performance. It definitely met my expectations and I would recommend it to anyone that is looking for a new refrigerator.

It is easy to adjust and maintain the temperature. There is more than adequate spacing for foods. Fits my kitchen well. The shelves hold tall as well at deep items. The drawers are big enough to hold vegetables. I like the clean lines this model has. It is easy to clean and it complements the appliances I have in the kitchen. It does not dominate the area and is the good width and height for the area. I expect this refrigerator to last many years and I checked online for other similar models and prices. This model seems to give me the most for my money.

When we first moved into our home we bought a Kenmore refrigerator. It was really nice. Of course growing up thats all my mother used so that is what I stuck to. They seem like they last forever. It has been a great refrigerator. It has never went out. Never had any problems with it. Then we had children and they broke the railing in the door but still is a great refrigerator. We ended up getting another since our children are older and it will stay in good shape. Every big appliance I buy is Kenmore. I really do stand by their name. I even recommend the appliance to friends and family cause it seems Kenmore last forever.

I bought Kenmore refrigerator in July 2018, then the compressor was down in January 2021. Searss technician told me that Kenmore will charge me over $800 for repairing with compressor replacement, and customer service even more pissed me off!!! Different representative are saying all different story!!!! I paid $1700 brand new Kenmore Refrigerator but works only 2 years, then will pay another $800 labor cost to repair and extended warranty only 6 month... Pls remember dont buy Kenmore Refrigerator, the quality is sucks, and customer service is sucks even much more.

I initially chose to purchase Kenmore over other refrigerator brands mainly due to the price. It was on sale and it had all the features that I wanted like filtered ice maker and a freezer. It keeps food cold. It also has a vegetable crisper drawer with humidity controls. I had a fridge once that kept coming open because the magnet strip was not good. I had to throw food away which was not good. But my current fridge has an alarm that goes off if the door is left open. It also has an ice plus feature that makes more ice when needed.

The refrigerator is big enough to store and freeze lots of food and makes ice also. I can find what I am looking for with ease. The drawers hold a good amount of food that stays fresh for a very long time. I freeze a lot of food that’s fresh for the winter months and I can find what I need, when I need it. We usually have a good bit of leftovers and I am confident that they stay fresh for at least a couple of weeks. I would highly recommend a Kenmore due to the ease and reliability of the refrigerator. The ice maker is fabulous because my family loves ice with most of the beverages they consume.

Bought a bottom freezer French door fridge from Sears in February. Noticed that it seemed to run almost constantly, and the compressor hums and buzzes so loudly that it is audible in almost every room in the house. Since the unit is under warranty I called the Sears service center. They have our information on file. The first technician I spoke with tried to tell me that the noise is coming from the ice maker. When I didnt agree, she said to lower the temperature in both the fridge and freezer and wait 24 hours. I did that, but the noise persists. I called again.The second technician explained that the noise is likely coming from the water filter because my water pressure is too high. I disagreed, and she suggested I unplug the fridge for two minutes to reset the system, then wait 24 hours for the unit to stabilize. I did that, and the noise persists along with the compressor running almost constantly. Im now told that this sort of noise is normal in todays modern refrigerators and there is no need schedule a service call. Im about at the end of my rope. It may be time to send this sucker back to Sears and get my money back. Avoid Sears at all costs. No wonder theyre failing.

Dependable and quiet running. Had one for years when I first married. Got it at Sears. My parents had one when I lived at home and it ran well for a family of nine. Always trust the Kenmore brand. We were in and out of that refrigerator a lot each day and never recall any breakdowns.

Its a simple yet effective fridge. I use it in my basement as a second fridge when my main one is full and need extra room. This is a big life saver for me. For the basement, its the right size. It can also be used in a small apartment, small business kitchen, garage or whenever you need a fridge and space is limited. Its a simple appearance. Its not ugly but its nothing special, either. If I ever feel creative, I would get magnets for it to spice it up a bit and have fun. It fits into my budget really well since I was only going to put it in the basement as a second fridge and wasnt looking for anything fancy, just a good working fridge.

Have a Kenmore side-by-side since 1999. Purchased from Sears locally. Purchase and renew the service agreement for it since appliances are large, expensive, and important. In 15 years, we have had the unit serviced twice. The first time was to replace/fix something in the ice maker which is a wonderful luxury feature, easy fix. The second time, the only issue was dust underneath the unit causing coils to malfunction. Tech cleaned it out, super easy fix, completely my fault. Please clean out underneath your fridge at least yearly. The quick and short of it is, my Kenmore unit has been rock solid for 15 years and is still running steady. Kenmore, good stuff.

We bought a Kenmore elite fridge about a year ago. Were very pleased with its performance and features. The fridge is very quiet and energy efficient.

Every 6 months the vent in the refrigerator freezes up and sometimes burns out the fan and every 4 months ice maker forms ice around it and must be thawed or replaced. Very poor design! Requires service 3-4 times per year. Sears service is abysmal and warranty covered only 1 repair out of 12 and technicians do not know what they are doing and take 1 month to come. Do not buy Kenmore!!!

I just moved in my new house and I bought a Kenmore from Sears. I love my fridge. Its spacious and easy to clean. :) I would recommend this fridge to my friends and family. My mom just bought one as well and she loves it too.

It is a nice appliance. It keeps everything cold all the time. It is easy to clean. It has a small freezer for ice. For a single person such as myself, it is energy efficient. I like this unit I have. Its just right for me. I recommend it to anyone.

I loved the overall refrigerator and its performance. It ran quiet and there was sufficient shelves, however, I did not care for the freezer. For the most part, the refrigerators size fit all of my need items, except during Thanksgiving. I found it difficult to adjust the shelves to fit my 25 pounds turkey. The overall Appearance, for a standard refrigerator with a top freezer, was appealing. It was easy to wipe down and keep shiny. I would recommend it. The value was in line with what I got, but only because it was on sale. I would not have purchased this item for the non sale price. It was a pretty standard or basic fridge. No special features or bells and whistles. Nothing special inside, pretty basic.

This is truly the last product I will ever purchase from Sears. We bought this fairly nice stainless steel French door unit. Now less than a year old - the noise it makes, the doors arent set properly - if they shut. The door handles have to be re-tightened every 2 months. The engineering design of the unit is very BAD. You cant pull out the salad drawer without both doors being open. This is the craziest of craziest unit/refrigerator Ive ever owned. Unfortunately I am almost embarrassed to have friends come over because of the sounds it makes. Trust me and Im going to tell all of my friends and colleagues not to purchase a Kenmore refrigerator(s). What a RIP OFF. I am totally disgusted and dissatisfied. The noise that it makes is beyond me, enough to keep you up at night. For all I know the compressor may already be going, the doors dont shut. I called and called. I dont know anymore who to call because Ill be talking to some Indian whom probably designed this unit. ATTENTION: This is a public service warning. Dont go down this road. Youll be out 1200 to 1500 hundred bucks as I am!!! Good luck Sears.

I used to own a Kenmore refrigerator and I was very happy with the appliance. You were able to set temperature controls on not only the refrigerator, but also the freezer. The vegetable crisper was absolutely wonderful at keeping the vegetables fresh and crisp. The meat keeper actually kept the meat fresh and tasty for a longer time than other refrigerators that I have owned. The fridge was energy efficient and economical to operate. The only reason that I do not own a Kenmore fridge at present time is because I was given a kitchenaid fridge, but when this one needs to be replaced I will be purchasing another Kenmore fridge.

It worked really well except the shelves kept breaking on the door. It kept veggies and fruits, and lunch meat cold in the bottom drawers but be careful not to turn too cold because if you put anything on the top shelf too cold it will freeze. It was good for when I needed it. Freezer is small but fridge part is big enough to put gallon milk on bottom shelf. A little too small for my family of 5. It would get overstuffed with groceries and leftovers. It was white with freezer and fridge. It had glass shelves and two drawers in the bottom of the fridge for meats and veggies. The bottom above the drawers was plastic and breaks easy. The door of the fridge, the guards break off easy. It was a good value for a small family or starting out with a basic fridge. It held a good amount of food but the freezer... it was very small basically for ice and a few meats.

Its hard to trust a newer company when making high money purchases. Kenmore is a solid well-trusted name. They are known for quality and durability. Sometimes reputation is worth more than added bells and whistles. I like the option of switching the side the door opens on. I like the adjustable shelves and the depth of the door space. Reliable, good lighting, warning if door left ajar, leak-catch shelved. However, if there were a way to make the walls thinner while retaining the same insulation, that would increase space available. I would like pull out shelves, I would make the alarm a little louder. I might add a air filter that is changeable. It was a worthwhile purchase.

I like Kenmore, it has been around for many years, it is reliable, have never had any problems with anything made by Kenmore that I have owned, they make good reliable merchandise. The size was good for our family, had drawers and crispers to hold vegetables and other stuff, was a nice, hardworking refrigerator, has just about everything I need. However, make a separate wine and beverage area that is tall enough for juice and wine bottles.

A ton of room for freezer items. Really loved this as a member of a wholesale club and was able to save money buying items in bulk as freezing them. The size of both the top and bottom compartments are large. There is a lot of room in both for items of all sorts. Really helps to find things you need. The fridge fit in seamlessly with my newly renovated kitchen. It is sleek and modern, and I got a lot of compliments on it from people who saw it. Got a good deal on this product at Sears and the energy efficiency was very good. Saving money from being able to store a lot of things and see them all, not losing anything to lack of sight.

Have a 5 1/2 yr. old Kenmore Elite bottom freezer fridge. The unit developed a leak in the cooling system. Of course the warranty is expired (5 yr.). Have been without a working fridge for 6 weeks and counting. Service dept. is terrible. Have been here 6 times. Bought that extended warranty at the time of the first call to Sears to try and offset the repair cost. Have a whole different problem with that. The leak ended up burning up the compressor (which the tech. said wouldnt happen) which lead to another call to service to get the compressor fixed, which ended up being another call to service because the replacement compressor is bad too. Have to wait days and days between appointments, with the last one originally being 13 days until my constant complaining got it lowered to a mere 7 days. Problem has escalated to sears Executive Complaint Dept. which is helping but is too little too late. I will never buy anything that has a Kenmore or Craftsman name on it again. My days of shopping at Sears is also over. Do yourself a favor and avoid Sears and their service dept. at all costs.

Sears Kenmore Elite Refrigerator is junk. Weve had our fridge for 5 years and have had repairman out 4 times. Always a hassle and never can diagnose and fix it in one or even two visits. We are done with Sears. Never again.

Kenmore is a good quality brand because it is reliable. It is cheap and does not break down as often as other fridges. I like the ones with the freezer attached but sometimes the ice maker leaks water.

Solid built reliable refrigerator. Kept foods cold! Freezer with ice machine- wonderful. I bought the extended warranty and it came in handy as the refrigerator got older. I grew up on Kenmore and love Kenmore products and quality!!

I previously owned a Kenmore refrigerator, and other Kenmore products, and have always been satisfied with the quality and length of time they were in service. The house we own now came equipped with other makes of major appliances, so we do not own any Kenmore major appliances at this time. However, we will consider that brand when we need to replace our current models.

One morning when we woke up, we smelled something burning. Our 9 year old Kenmore Elite fridge was smoking and smelled like burned plastic/wire. After I pulled out the fridge, I could see an electrical arc which caused the smoke when it was going through its refrigeration cycle. One of the components actually had a hole burned through the side of its plastic case. Every couple of minutes, you could see an electrical arc. I unplugged the the unit and contacted Sears. They didnt seem concerned, so I just ordered a new part. To me, this could have been much worse if we werent home.

In September 2014 we purchased a brand new Kenmore 26.2 cu ft French door refrigerator, purchased at Sears as a replacement for a Frigidaire refrigerator that had a damage ice/water dispenser. The refrigerator was installed October 13, 2014, and 2 days ago, the ice maker suddenly stopped producing ice. We had always have problems with low ice production, that would not keep up with 2 teenage boys using ice all day long, but it had never stopped producing ice completely.To my surprise the warranty on the refrigerator is for 12 months. I did not purchase the extended warranty since I had never had problems with Kenmore appliances, and believed it would not get damaged. My mistake perhaps was not to notice that the warranty was for only 12 months!! In my previous refrigerator there was access to the ice maker, and one could manually reset the system so if an ice cube was stuck you could easily fix the problem yourself. With this refrigerator, the ice maker is in to top, not accessible or removable except for a trained technician. Its really disappointing that an almost new appliance would have a faulty system. It makes me rethink what brand to buy next time Im in the market for appliances.

I’ve had my mini refrigerator with freezer for 18 years now. And the only thing that broke on it was the thermostat switch broke. This refrigerator was and to me still the best interiorly designed mini fridge and freezer ever made. It’s getting so old now, that’s why I’ve decided to by a second one for the 3 time in 18 years. Just to have in the basement, but they all suck in design and they really do not last long at all????! But the one in my room just keeps on fighting like a muscle car???? Kenmore please bring back the old mini interior design and quality... Please!

It performs perfectly, keeps all products cold and up to the expiration date. Energy efficient and attractive. Fits well in my kitchen and looks great with my other appliances. Could be a bit larger, but my family became larger after I purchased this fridge. I could use a little more freezer space, opposed to the refrigerator space. Looks amazing in my kitchen. Its sleek and clean, has a great fit. It is easy to clean and the inside of the appliance is very organized, and looks nice as well. The price was just right for this refrigerator. I got a great deal and it is also very energy efficient and saves me on my utility bill greatly. I would definitely recommend the price to others.

The Kenmore refrigerator worked well, it needed no major repairs, had adjustable temp. control for the refrigerator compartment, easy to clean. I had it for a long time. The price fit my budget and I knew the brand. It did meet my expectations for size, ease of use, reliability, except for the freezer compartment. Freezer could have been colder and if I had to buy another refrigerator, Id pay more to get one that had a specific control for the temperature of the freezer compartment. Also, I didnt like the egg tray because it was not removable which made that the one part harder to clean.

All items stay cold and fresh. Freezer food also stays very cold as well. Anyone interested in this product I would even let them take a look at mine. It fits perfectly where I wanted the product. Has an area for all food and separate areas for different items. Have never had an issue when requiring extra food to be stored in refrigerator. Overall appearance is very appealing for my home and have had many compliments on the color and size. I enjoy everything about it. It is completely satisfactory with design, color and size. Compared to other products the price is very reasonable for a product with this much size and room. I would rather pay more for a quality product than one that may break down at some point.

I purchased a Kenmore Coldspot model #105 March 8th of 2014. Last year had a factory water line break and ruin my kitchen floor and drywall in the basement. I filed a claim and received a check for the damages (No problem things happen). Now 1 year and 4 months after purchase (4 months past the expiration date of the warranty) the fridge has stopped cooling. Had to take all of our food to my wifes grandmas house at 10:30 at night. Called the repair service line and they tell me since its out of warranty it will cost me 90 dollars plus whatever parts are needed to get a technician out to the house. OR pay 40 dollars for the extended warranty and then 60 dollars every time a tech has to come out. I feel like a fridge should last AT LEAST 5-10 years right? If Im forced to buy a replacement then I will never buy from Sears again. Im so outraged I can barely think. What can I do?

I have a Kenmore refrigerator and it is only 3 to 4 yrs old and I keep getting a bad chemical odor once to twice a year. It is so strong that I can taste it in the food that I keep in it and when I open my door I can smell the odor in the kitchen for a bit. Every time I scheduled service on it, the odor wouldnt be as strong and the service guy would tell me its from bad food! Really? Like I dont know what bad food smells like. I still have this problem and dont know how to resolve this.

Lasted less than a year! Called last September, ice maker stopped working, freezer had ice and frost all over food, and appointment scheduled in October, parts ordered, never heard back. I called back, was told parts on back order, would be delivered within 21 working days. Called back in November, was told parts from Korea weren’t coming in, my case was “escalated” and I someone would call me in 2-3 days. I called back a week later and was told the same thing, 2-3 days. In December I called and was told I had been approved for replacement but no amount was entered in my file, I would be contacted in 2-3 days with amount, then I could select a replacement on ** and schedule the exchange. January and February I called back, was told the same thing, and still nobody ever called me back. The last time I was told to call the nearest Sears Hometown store to see if I could go there and pick out a replacement. This store is in Georgia, I live in Florida, about 20 miles away. That manager called Sears for me who said I needed to go to the Orlando store, over 3 hours from me, because Hometown stores were not authorized to handle replacements! Every time I have called since then, Sears transfers me to customer solutions dept who says there is still no amount, but that I was approved on Dec 1, 2020 for replacement. I was told PABA Dept needs to give me an amount. The amount I paid was $1499 plus tax and delivery. When they transfer me to that department, they hang up on me. Meanwhile my refrigerator is getting worse, food is spoiling in refrigerator, melting in freezer, Sears doesn’t care!!!

It was good until it had to be replaced. It was one of my first refrigerators and it was nothing fancy. I got a side by side refrigerator the next time I got one but this one worked for many many years. It was a little small but still fully functional and it didnt take up too much space which is always good to have. I liked the big freezer personally because I eat a lot of frozen foods. Plain and white but clean and simple is how I would describe it. It had a good place to place magnets on the front and it wasnt nice enough that you were afraid of damaging it. I dont think I could have sold it to someone even in a garage sale but it served our purposes well which was primarily to keep our food cold or chilled.

I really like Kenmore. We have had our refrigerator for over 10 years and it has not given us any trouble. But, because it is getting old it is starting to leak a little. So it might be about time to start looking into purchasing another refrigerator and I think we might purchase another Kenmore.

I purchased a Kenmore fridge about a year ago. On February 28th, the ice maker stopped working. I wont go into detail but short story, the tray is filling but not freezing. I called the number inside the fridge on March 2, 2017, 1-800-469-4663 and explained what is going on. The rep tells me she will get me a quote. I mentioned the fridge should be under warranty. I am told the warranty expired on February 13, 2017, 15 days before the ice maker stopped working. I asked if there was some type of grace period since this was so close to the warranty date. She tells me there is not. I then asked to speak with a supervisor and was told there is nothing a supervisor could do either. I understand the unit is outside of warranty by 2 weeks, but this is frustrating. We spent a lot of money on a Kenmore because it was supposed to be better quality. Turns out... its not. Save your money and buy a better brand... At least one that stands behind their product.

This refrigerator has been a blessing all the while I have used it. I have never had any problems with it. I enjoy this brand and this product. This fridge is perfect for me and my family. I would definitely encourage it to my friends and family to use. This item never breaks down and keeps working all the time. My refrigerators color is just the right color I like. It is black and that is my favorite color in the whole wide world. I would not trade it in for another one for any reason. The value of this item is still the same I believe. It still works as good as before. I paid a decent price for it and I think I got a great deal on it. This brand is the best.