I have had Kenmore washer & dryer for many years. I love them, because they last for many years. They are worry free. I would recommend them to everyone. My first set was given to me by my wifes aunt. We keep that set for many years with great service.

Kenmore was quiet and very efficient. I never had any issues with it the entire time I owned and used it. I would recommend it to anyone looking for a dryer. I was very happy with it. In fact, I would purchase the same dryer again if I needed to. It was perfect. I liked that it was a lean and not overly bulky. It didnt take up too much room. It was very affordable, especially when you consider how long it lasted, and how often I used it. I would have no problem paying for it again.

Kenmore because its reputation is great and is backed by its word and is economical-priced. I like the style of the models and nothing bothered me and Ive had the dryer 13 years and the washer 1 year replaced another brand. If it was a bad deal I wouldnt have bought it and they are known to have great appliances and always works and good and doesnt fall apart. Kenmore works and doesnt let you down, and you can count on them to help you with your appliances and set you up with top of the line products that you can count on.

It take only thirty minutes to dry small to medium loads and an hour to dry large to ex-large loads. An excellent dryer. It last a very long time more than 3 years tops. The appearance is what I like about it because of the door and the way it opens up. I dont like the newer dryers. I would recommend it to my family and friends because of the value you put your money into. It is worth the price to have a nice name brand dryer like this one.

They broke down altogether and it was hard finding someone to come and fix them and it got too expensive. You would have to run the dryer a few times to get things dry. It was a bad product overall and you never knew if they would work when you needed them.

I have never been so underwhelmed by a product. I dont notice it.. and thats how it should be. Id only notice it if it was broken, or my clothes werent coming out clean. I only have to do laundry once a week now, since I can get all my clothes in to my washer and then in to this dryer. It is very convenient. Why does a dryer need to look fancy? It looks clean and it fits in my closet and it is functional. It doesnt look chunky or trying too hard. This dryer has not given out on me yet, so I am happy with what I paid. Also, I got a warranty from the store, which is cool. Reliability adds to value.

Kenmore stackable washer/dryer - I think its ridiculous that you spend over a 1000.00 on an appliance and cant even buy parts for it. You have to order them and wait days!!!! If Sears is going to sell them they should carry parts. I should not have to pay 2 service charges. Rip off.

The washer washes great and the dryer dries all of our clothing fast. It has also saved on our electric bill since making this purchase. The only thing that I wish is that it was a little smaller so it would fit into my hall room better. I had to remove my doors that did cover the washer and dryer. I love the color. I have the stainless one and it matches all of my other Kenmore appliances and it is very easy to keep clean and neat. I got a great deal at Lowes. I used a coupon and I caught my set on sale. I would recommend this for any savings budget for a family.

Kenmore washer model 110.27102310. Purchased washer and dryer two months ago. Since day one, it has been loud, walks the floor and now its leaking oil. I have bought Kenmore appliances for over thirty years with great results. This washer is NOT KENMORE QUALITY! I have a Sears serviceman coming in two days. He will hear my wrath.... along with everyone else. Sadly disappointed in Kenmore and even more disappointed in Sears for selling this crap. It WILL catch up with them.

My Kenmore washer works great. It doesnt use too much water or power and has been very reliable for two or three years now. Would buy another one again someday whether its a washer, dryer or kitchen appliance.

My Kenmore washer & dryers outlast any other brands known. Always get a complete satisfied wash. Also clothes do not have to be ironed with the Kenmore dryers. I gave my son a washer from my parents that were bought in the 60s. Its still working like a charm. Kenmore products are very durable. I hope Kenmore never goes out of business. I truly rely on this brand for years. I have the gas top loader. Very easy for me to do wash. No bending with having arthritis. Clothes come out clean & stay new looking for years. It is worth every dollar I spend on my Kenmore washer & dryers. The lasting outweighs the reasonable prices. I will never buy any other brand. Im very set on my Kenmore products.

Its great. Easy to use. Clean my clothes very good and the dryer is also great. Dry fast and very Energy efficient. Great price. Save a lot of space in my laundry room. Very reliable. Its never once not work for me. I love it and it very dependable. Looks great in my house. Match my other Appliances. Nice white colors. Wouldnt trade it for nothing. I think its a great value because its not too expensive. It was in my budget. Im on a fixed income and was able to afford it.

I bought a top of the line front loading Kenmore washer with Steam. I had it exactly a year and two days when I had to call a repairman because it was leaking water all over my basement. He said it was because the door was not closing completely and sealing; so, the water is leaking out. I told him that it was not coming from the front of the washer. He did not agree. The clothes that remain in the machine overnight come out smelling like mold wicked bad! The water is now pouring out of the washer and causing mold to grow all over my basement! I called for repair and they want to charge me $89 to come to my home and more for parts and labor! This machine is the biggest piece of junk I have ever owned and that is saying something! I stupidly trust that the companies that my parents believed in are the same today as they were when I was a kid. We had Kenmore washers and dryers for 10 years before having a problem with 8 people living in the home and doing their laundry!! UNBELIEVABLE!! Never, Never Again!!

The dryer works awesome. Clothes get dried really fast. Easy to run. Doesnt cost much to run. Looks great. I have it in my main floor bathroom. Not like the older days when you kept ugly washer and dryers down in the cellar so you didnt have to look at them. Dryer was very reliable. I used to set the timer and the clothes would be dry faster than most other dryers I have owned in the past. Also love all the settings on the dryer. Never have to guess on the time you need. Love the appearance of this dryer. I couldnt believe the price I got the set for. I havent seen anything come even close to the price I paid for my set. I shopped all over trying to find something even close to this set and everything I found were at least double the price.

I am very happy with my Kenmore appliances. They are energy efficient and work very well. They arent over priced making them a definite value. The dryer was very good. Their dryer was large enough and had various settings and temperatures to dry a large load in an appropriate amount of time. It also helped keep the clothes from wrinkling. Also, the dryer was very modern looking. Nice dials. Wasnt overly bulky or large. They definitely keep up with the changing times and designs. Never had any issues with it while I owned it. It was definitely a worry free purchase.

Purchased dryer in 2013, just got it paid off and dryer started shutting off after a few minutes and getting error code CE. We have had the venting system cleaned by professional and new vent hose checked and there was no lint blockage. Repairman said it was motor. He put one that didnt work. He came back and put on new heating element... then didnt work. I have been without a dryer for 3 weeks. It will work if I unhook machine from dryer vent. What is the problem. I have seen many other complaints about Sears unable to fix this machine?

Before I bought these Kenmore Elite Front Loaders, I had the Maytag Neptunes. Best washer & dryer Ive ever owned. Now with these Kenmores, quite a different story. No matter the type of products you use, your clothes still come out looking dingy & dirty.

We purchased a 795-783402.804 under the Kenmore name for our summer home in May 31, 2010. We only use the refrigerator/freezer from May to October. The first year that we came back and opened up, we could not get the refrigerator to work. ERR was the reading where the temperature should have been displayed. I contacted Sears and they informed me that my warranty had just run out. In my defense, it took several weeks to have the repairman come to our area. Then after both my husband and I took off from work and drove the two hours so that we could be here when he arrived, he never showed. We had to again set up another appt. and that is when the repairman said the design of the bottom drawer freezer was a bad design and we had to make sure we closed it from the exact center or the fan would not work properly. This lasted about one month before the same thing happened. Sears sold us the extended warranty (another $300) and after limping through the summer, we arrived this year to the same problem and again our extended warranty had expired. So far this summer, we have had the coils freeze up 4 times. My husband has to take off the back of the freezer after removing the drawer and use a hair dryer to defrost the coils. The amount of food that I have had to throw away is a crime. Not only was this refrigerator/freezer expensive but the customer service was horrible and the problem still exists. Bad design or not, it is not the fault of the consumer. What rights does this consumer have? All I have had offered to me was to purchase another extended warranty! One star rating = angry. That doesnt begin to reflect the feeling I have towards Sears!

I decided to buy a top-of-the-line Kenmore washer and dryer. Worked great for 4 months then started breaking. Constant breakdowns on the washer - not so much on the dryer. Purchased at Sears along with extended warranty. As I write this I have been waiting 4 weeks for repairs. Parts are never in stock and it takes 2 weeks for Sears tech to visit. As the repairman said last week I should follow the delivery truck each time a new one is delivered. That says it all.

Its performance is good. The clothes come out very clean, caring clothes and not damaged, blue jeans are kept in good condition. The colors are nitidos, small clothing is not damaged and sheets are washed well and removes lint. It is reliable in every aspect, because they always washing clothes fast and is very clean. Since the purchase has never been decomposed washer and nonecesita much detergent only as needed, also not clear accessories delicates. Has very good appearance. The buttons are ideal and placed in strategic locations. Its white color make it look elegant and distinguished, the inside is very delicate and beautiful too. I like the appearance of the washing machine for that reason the purchase. Has much value to me. Is a very good machine and its performance is very effective, whenever I need to wash my clothes is in very condition and operation.

I have had it for almost five years and so far they have worked pretty well. I have not had any trouble with either one of them in last five years. The reliability is very good in the way it washes the clothes. For one year I had a warranty on this particular washer. The appearance is fine. It looks good where it is at in the kitchen. It is also functional for everyday use. I live in a small place. The size of the washer and dryer just fit into the space. I use to go to the laundromat. I would spend fifteen to twenty dollars at the laundromat. I think that the washer and dryer paid for itself in the long run including gas mileage.

I bought the washer and dryer set with the pedestals when I had my house built 8 years ago and spent over $2,500. I will never, ever again buy such an expensive set and will never, ever again buy anything from Sears. The dryer went out last year (year 7) and had more error codes than I knew what to do with. The cost for a technician to come out and just look is approximately $300 and that cost only includes them coming out - nothing is yet fixed. So, I went on the internet and read that the problem I was having was likely a control board. I called Sears to get a new one (approximately $300) and was told (after I specifically asked) if I could return the board if it turned out not to be the problem. I was told that I could. The board they sent me was reconditioned (RECONDITIONED!) and didnt work either. I called Sears to get a return part and was told since it came from their overseas supplier, I could not return it. So, I spent a ridiculous amount of money for a simple dryer that doesnt last and then spent more ridiculous amounts of money trying to fix it only to learn that not only does Sears not stand behind their products, but they also dont stand by their return policy. I bought a new dryer through Home Depot -- a holiday sale and military discount provided me with a new dryer for UNDER $300. Now the washer is gone. No error messages, nothing. Ive learned not to call a technician and not to order replacement parts from Sears. Im simply buying a new washer, which will no doubt be much cheaper than trying to fix the joke that Sears put out. I highly recommend buying from another company (Sears cannot be trusted with the parts, service, or guarantees). They suckered me but good.

Machine has done a good job. Have had it now for 10 years. Reliable, dependable. Hope it continues to do a good job for much longer. I would recommend it to others. Machine is extremely reliable. I have had absolutely no problems with it. Since I am the only person in my household, it doesnt get extremely heavy use, but I have had absolutely no problems with it. Appearance is fine. Fits in well in the laundry room. Clean cut looking. Goes well with dryer. Modern appearance. Not flashy, but neat looking. I wish everything I owned was as good of a value as my washing machine. I have had it for 10 years now, and if you were to prorate what I paid for it over that 10 years, it has been a really good purchase.

I have had a Kenmore washer and dryer that lasted for at least 8 years. We recently moved and left the Kenmores at our house that we sold. I think the new people will have some year of service from our Kenmores. Also, we left them a Kenmore refrigerator with side freezer. Sears has good quality Kenmore appliances and I feel I can always trust Kenmore appliances.

The washer and dryer by Kenmore were amazing. Easy to use and really did a great job washing my familys clothes. The washer machine has every setting you need for all the different fabrics of your clothes. The dryer was also amazing. Never had a problem with my clothes not being dried all the way.

I have had this Kenmore gas (Whirlpool) dryer since 1986! 3 years ago I had to replace the motor, so along with that I replaced the drum belt, rollers and igniter. Parts are readily available and being handy I did all the work. People seem to discard large appliances without even seeing if they can be repaired.

I have had no problems with my washer or dryer. To start off I got a great deal and great and fast delivery service. I have bought at Sears for many years and have been happy every single time.

This dryer works well. It is somewhat noisy, and the inside turned black around the circle air vents. It dries very well. Definitely a good investment. Ive had it about three years. Only if I put several pairs of heavy jeans in together do I have to add more heat. Otherwise its one heat cycle and Im assured everything is dry. Its not the sexiest looking dryer. Pretty old school, and very 1950s white, but it matches the rest of my appliances I inherited when I moved into the home. I purchased the dryer so I did have options. Reviews were good, so I went with it. Cant beat the price. I believe I paid under $450 with installation. Its a good investment. So far I havent had any problems. The value was a big selling point.

This washer and dryer are relatively quiet and so far have done a great job of cleaning and drying. I had limited space, but these two fit in the space provided just fine. I had a front load washer from a different manufacturer, but the pump went out after only 3 years, so I decided to try another brand. I have been very pleased so for. I needed a washer and dryer that would fit my quilts and larger items and these do the trick. They are great for those everyday items as well. I have used this brand for many years on other electrics and have never been sorry. This set has a very clean appearance and easy to use dials - not intimidating at all. They also have all of the basic wash and dry options that I need without all the ones I probably would not use anyway. The price I paid was as I expected it to be and about average compared to other options like these. The set up went very well and quickly - no trouble. I have had much more expensive sets, but have found out that I was paying for things I really did not need.

It is fast and very reliable. It is good for the environment and always dries quickly without wrinkles. Works well in the space with my washer and has a sleek finish. I can always count on it to work whenever I need clothes dried fast! It has never broken once, and it has outlived my washer which was more expensive. A sleek very professional look that fits in well, doesnt take up too much space and has great coloring! The buttons are nice and easy to use always! It is well worth the price! Will last for a long time and I would definitely get one if you are looking for a good priced dryer that will last a long time.

I have always shopped Kenmore appliances before shopping any other brand. My current Kenmore washer and dryer have gone through 22 years of service with very few repairs. I love them and will replace them with Kenmore products when appropriate.

This dryer always returns clothes fully dry as long as you dont overfill it. Lighter settings are excellent for more delicate clothes and all of my elastic clothes have been fine on the lowest setting. I can usually fit everything I need in one load. Works well for single large items like comforters in a pinch (when I cant get to a laundromat). Easier if you dont do a load of all bulky items. It doesnt take up too much space in my garage and its appearance is fine. Plain white isnt my preference but this was on sale, and its decent-looking as far as basic dryers come. I got this item on sale so Id say the value is very good for the price I got it at. Dries my clothes fine. Doesnt ruin anything as long as you pick the right level before running it.

Time to replace our 16 yr old washer and dryer. So many bad reviews out there... We felt we had to choose the lesser of the evils because there was no overall good washer/dryer out there! We found a good deal on the Kenmore Elite top load washer model 31512 and the matching dryer model 61512. I expected problems to arise from all the complaints about electronics and washer stopping.... Been using it for 2 months now and I have to say I am pleasantly surprised! The errors that did occur were normal occurring errors w/ any washer. Got excited about the extra large tub and I loaded it up! (We are a family of 6!) Of course it didnt clean well. (Had to try it anyways! lol!) The 2 times it shut off was due to imbalance. My old washer would have shut off too. It appears that if you keep opening and shutting the lid while its filling up it will add more water too. Wanted to keep peeking inside and was alarmed at all the water usage! Then I figured out it was every time I opened the door it would add more water. My FAVORITE is the quick wash cycle!! Not only does the larger tub allow me to do more laundry, but I can pick Quick cycle and itll be done in 35 minutes not an hour!! Whoooo Hoooo!! (Of course real dirty stuff I stay on the normal cycle.) The dryer is great. Because the washer spins the heck out of the clothes, the dryer doesnt take as long to dry. Also, lots of complaints about it not cleaning..... I honestly think it may be an overloading issue. You cant stuff it. 3/4 the way up the wall is enough to load it and if you want to add more water, you just push a button. I really do like this so far. Oh....if you are wanting the dryer rack to go inside the dryer for shoes and sweaters I have battled the giant on this for you... They sent me the wrong rack twice and insisted that it was the right one. I had to send photos to the consumer affairs dept and such to prove the rack they were sending was wrong! Come to find out the warehouse was pulling the incorrect rack because the manufacturer was out of the correct one. One size does not fit all! This has been going on over a month to get the correct rack. Make sure you get rack 3751EL1001B. It is NOT symmetrical like the 3750 version. Hope this helps some of you out there and you are pleased with it like I am. :)

It can handle a good size load of laundry. The results are above average. I would not expect anything less from Kenmore. Its not very loud either. Its nice to wash laundry and not have to hear loud noises. Kenmore has always been a reliable brand for years. My model is no different. I go through laundry rather quickly and I can count on it to get the results I need for a clean and pleasant wash.It is white with a smooth finish. It has all the gadgets you need and more. My favorite feature is the wrinkle guard. Sometimes I just dont have the time to iron so it comes in handy wrinkle-free right out of the dryer. Its valuable because it saves time. Time is very valuable in my household. Some other models take longer to get the same results. This one is fast and effective and meets my daily or weekly needs.

Very reliable and good looking. We have always used Kenmore washers and dryers. They seem to use less energy and weve never had to call a technician. The washer is for large capacity and the clothes seem rotate in the tub better than other models Ive seen. Our clothes come out cleaner with less detergent and less wrinkles. The dryer removes lint very nicely and the permanent press cycle works great for wrinkle free dry clothes.

I loved the Kenmore brand. I have always been a fan of Kenmore washers and dryers and I have many other Kenmore products that work extremely well and that are extremely effective in getting the job done in terms of cleaning my clothing so I purposely chose the Kenmore brand because it had the best design and fit. I like the design of the refrigerator, how it looks, its nice shape, as well as all of the unique features it has. I also like how the refrigerator cools food and how effective it is at keeping things fresh as well. I like everything about the refrigerator. It is a good refrigerator.

I really like the dryers performance. It works great. Its awesome. Its very helpful a lot. I like the way my clothes dry when I take them out. They feel really great. Its awesome. This dryer is the best and I love it so much. My dryer is very reliable. It dries my clothes very well and I like it a lot. I like the way my clothes come out nice and fresh. I also like my washer the way it washes my clothes to be honest. I love the appearance of my dryer. Its really great. Im glad that I bought it. Its a lifesaver. Great value to be honest... Its worth all the money I spend on it. I love it so much. I like using it a lot.

Had this basic washer and dryer almost 30 yrs, have done many things that should not be done to a machine, overloading, washing everything in the house more times than I can count, and they just keep on working.... My mechanical engineer father told me, the less things there are to go wrong, the less they will go wrong. I dont want some fancy annoying beeping machine, all it really needs to do is wash and dry. Wish more manufacturers made reliable products that last at least a generation!

Both washer and dryer are large capacity loaders, energy efficient, they have multiple heat settings, affordable priced. I would recommend them. I can load this washing machine and dryer to the max and the clothes come out clean and bright, they dont take long to dry. I can dry on low as efficiently as if it were on regular and save money. Plain white enamel, they have simple knobs with 3-4 different laundry and dry settings. They both hold large capacity laundry batches. They are valuable to me as they were not expensive and they keep the cost down per load because they are both energy efficient. They both have special features as far as bleach dispenser and fabric softener dispensers go.

It performs very well with even an air dry cycle. It dries the clothes at a very good time frame expected. I can expect my dryer to fit all my drying needs. I can choose from very hot for items such as towels, or permanent press or no wrinkle dry for shirts, etc. The appearance of my dryer is solid white with front loading compartment. It stands the normal size as all dryers basically. Its color reflects a average color of a dryer. My value of the dryer was an satisfactory amount. I cant recall exactly since its been a few years, but I believe it was like 300.00 or around that figure.

We purchased a Kenmore stackable washer/dryer in October of 2014. It began to leak about a month ago. We called an authorized repair company to come out and evaluate the problem (cost = $170). He told us the cost to repair the transmission and leaky seal would be $985.04. This appliance is not even two years old and cost $1,200 new. I called Sears to complain and was magnanimously offered 20% off the repair. Not enough. I want everyone who is shopping for a new washer/dryer to know this. Do NOT buy the Kenmore (made by GE) model #2661532413. The repairman said this leaky seal is a very common problem and recommended we abandon this unit and buy a new one. Also, Kenmore didnt make this unit. GE did and Kenmore just stuck its label on it!!!

My washer/dryer has always worked and never gave me any problems, always gets the job done. Ive had it for at least 8 years. They are very good quality and last a long time. I shouldnt even be needing a new washer/dryer for the next couple years, even though Id had mine for 8+ years.

I started using this machine Oct 23, 2018 (the date we moved into our newly built home). We purchased an entire home full of appliances including the water softener from Sears. The washer worked ok for about 3 mos before I started calling service. Its still under the 1 yr warranty and I purchased the 3 yrs warranty too. At first they help you over the phone, too much deter, not HE, not the right kind of deter, too much fabric softener, cant use fabric softener, clean it with bleach, clean with vinegar, clean with A-Fresh, your water is too hard, its because you have a water softener, etc, etc! So far they have been here 6 times and their computer says, It is functioning fine and therefore there is nothing wrong with the machine. I ask, So I cant EXPECT to have clean clothes from a new wash machine? The store salesperson says, The tech makes the decision. The tech says, The machine is working fine, and refuses to take it apart to show me there is no stagnant, grimy water sitting in the bottom. This machine makes clothes 10x dirtier than before they went into it. Dont bother talking to corporate escalation dept (877-878-3687). They are well trained in giving you the runaround. One tech named Kyle is actually trying to solve this mystery of the lint-like, slimy, powdery, residue that gets onto (and is very difficult to get off) my clothes. I honestly dont recommend this washer or any other appliance that you may have to deal with Sears. Why cant people/businesses stand behind their products anymore? I bought this machine because in 2008 I purchased a Maytag Bravo that I thought was just like this one. I am told that the old motor was well built and that the government puts such high regulations on the HE washer that its not enough water to actually clean the clothes. If companies know this then why on earth are you selling this machine under the expectation that you will get clean clothes!? Id give the machine a negative 10 and the service department 1 out of 5. Id love for a manager or store owner to call me. Ive left messages on answering machines that say, We will call you back by the end of the day, and they NEVER call you back. I purchased mine in Mishawaka IN but the people Ive talked to on the 800 numbers are not from around this area.

Well, it dries clothes faster than any other models I have had. Also very energy efficient. My electric bill has lowered since I purchased this model. I have owned one for about 3 yrs now and I have no problems or had to replace anything. It looks good and matches up well with my washing machine. It has several speeds. Also matches up to any existing appliances you might own. I prefer the front loader instead of the top loader. The style is more attractive. The price you cant beat. For the power you will receive with this dryer, it drys in half the time of your ordinary dryer and will use less energy as well. I would recommend to a family or friend.

Dries a full load of clothes in 45 minutes or less. Also has wrinkle guard capability that surpasses any other that I have seen. Plus it bears the Kenmore name which means quality! Have not had a single problem with this dryer. It works consistently every single time no matter what size load is put in it. Would recommend to anyone interested in the older, front load style dryer. I cant say that it is pretty or even attractive but it looks way better than the rusty piece of junk that I had before I purchased this one. It does have a sleek updated design and is comparable to newer models. Good value for the price. Would recommend to anyone looking for a quality, reasonably priced appliance of this kind. Again, Kenmore is synonymous with quality and value, even in todays market.

I have a Kenmore washer 11045986 400 and dryer that matches. Washer has broke for the third time and the dryer has a short in circuit board. I cannot wash clothes and these machines were very expensive and sears wants to charge me over 300 dollars for a service call when I already paid for the same problem.

Kenmore SmartWash Front Load washer smells like mold even after cleaning with bleach solution, washing machine cleaner, and leaving the door open all the time. Clothes are left smelling even after rinsing twice and using dryer sheets. I have talked to a repairman. We have extended warranty with no solution to this problem. Clothes often smell bad and must be rewashed unless you are right there to remove from washer immediately, which is not always possible. Would never have bought this product if I knew and I am very disappointed.

The Kenmore washer and dryer were excellent appliances. At the time that I owned them our family was comprised of seven people so the machines were given quite a workout. Soccer and baseball uniforms needed to be cleaned along with towels and work clothes, all with different cleaning requirements. My Kenmore washer and dryer were up to the tasks. I was always satisfied with the quality of cleaning the machines did.

Kenmore Elite Oasis gas dryer - We bought this dryer in 2006. We got it home and hooked up and it would not work. Call Sears had to fight to get them to bring us another one. Within the first years they had to come fix it. Then They say I only bought 2 protection plans on it. I know it was more. It flashes from 40 on normal cycle to F and keeps doing it. Do not buy this dryer. Everything in my house is from Sears. No more Im done with them. They lost a loyal customer. Its model # 110. The flashing F must mean its over heating cause now that it has cooled down its not doing it. But not drying clothes either. Like I said never again buying from Sears. Its buyer beware.

Kenmore elite super large pair made by LG - king sized comforter washed and dried easily. Love them. I like the idea that I can wash large items and huge loads with no problem. Did not need the steam function - have not used it yet. I bought when they were almost 50% off. I have always had good luck with Kenmore products. I had a top loader and electric dryer. The energy cost was unbelievable. The front loader does a much better job of cleaning my clothes. Dont use the steam cycle so it was a waste of money. Has so many cycles but most of the time I use Normal. I like the idea that it can be diagnosed if there is ever a problem.

Kenmore is the only washer & dryer that I now buy. I tried others but nothing beats a Kenmore for quality & dependability. I have a white top loading washer - easy to load & easy to unload. The tub on the washer is for large loads and it is deep - kind of a stretch for short people (you might have to stand on your tiptoes) but well worth the quality. Its very dependable and gets my clothes clean & wrinkle free. With the white side loading Kenmore gas dryer, I never have to re-dry clothes because they are damp after the drying cycle runs - unless you try to dry 10 towels at once. When I did have a small problem with the dryers heating element, the service tech showed up the next day and there was no charge. My previous Kenmore washer lasted well over 10 years - we ended up giving it away so we could have a larger capacity tub and I had to have the matching dryer.

I needed to replace my old Kenmore washer and dryer after many successful years of use---did research but not enough, apparently. I have never been so disappointed with a Sears product as with this washer. Unable to soak heavy hobby dirt overnight, I hate the auto lock feature, and the lack of enough water in tub. I have to use the double rinse and extra fill of water every time plus the heavy duty cycle. Powders like soap and oxy need to be dissolved in a tub before you use them or your clothing will come out with white powder patches. Clothes are often not clean because of the lack of water fill. I complained to the clerk at Sears who sold me the washer after just a couple weeks and he was rude and discounted all of my concerns. By the time I went back again after a few weeks, he said the time lapsed and the machine could not be returned. I really wish I had kept my old machine until the motor totally quit. I hate the electronic controls that turn on if you even wash the top or sometimes walk by the machine. I have never been so disappointed in a product as this before. The Sears official site kept telling me there was an error in my submission and booting me off, and I strongly suspect it is because the review was negative. I purchased the matching dryer and it is fine except for dirt that collects on the inside rims of the door with each load... I empty the lint screen but dirt still collects on the door. The washer also takes twice as long as any washer I have ever had, and I am 73 with a history of at least 5 washers in my life. I hope buyers will not make my mistake with the 600 series of Kenmore top loader washer machines. Thank you for reading.

Good quality but priced a little high. Had very few service visits so I was satisfied with both the washer and dryer. I am not sure I would pay top dollar for Kenmore again since Maytag lasted longer and had fewer problems while we owned them.

This was a very dependable dryer. Dried clothes quickly and lasted for years with no problems. It had to be serviced only once all the years we owned and would highly recommend in the future. It worked reliability everyday it was needed. It helped raise three girls and kept their clothes bright and fresh many years. I was sad to see it leave when it was replaced. The dryer looked very good and its paint and looks did very well even though it was in a damp basement on a cement floor. I would recommend this unit to anyone. This dryer was a great value. I wish they still made them as well as this one was. I dont remember what paid but we received many years of service from this dryer.

Durable, reliable, efficient, love to use these. My washer washes really well and my dryer is phenomenal. I have had them for 3 years and are still going strong. I would recommend Kenmore to everyone. I am pleased so much by this brand.

My washer and dryer is Kenmore brands. Model is 20222 and 60222. They are very old and still work for me. Since have them it never made problem to me. I wanted to get a new model Kenmore. I love this brand and would recommend it to my friends. It is very good value for me to have Kenmore. This brand is reputation for long time and good quality, durable.

I bought the washer dryer set a year ago and I have never had any problems and dont anticipate any problems. Most of the washers I have owned in the past my t-shirts have ended up with holes in them after owning the washer after a month. My idea of my current washer and dryer is they are the best so that I have owned. After a year I still dont have holes in my clothes from the washer or dryer. The machines are well built and there were many colors to choose from. They are sturdy and made to American quality. They are quiet operating and very energy efficient. The quality and workmanship of the machines are well worth the price. When you can wash your clothes without having to replace them before the clothes should need replacing.

I love Kenmore products. They are so dependable. I have a refrigerator and a washer and a dryer from Kenmore. I have never had a problem with any of these products. I am due for a new washer and dryer and will definitely buy a Kenmore. I like the models and features on their washers and dryers. The colors they offer now are also nice. You wont be disappointed if you stick with the Kenmore brand.

It works great when you have a full load and super easy to apply the settings you want. My clothes always end up wonderfully clean as well as amazingly fresh before I put it into the dryer or hang my clothes out to clothes dry. I find that this type of washer that I own is really reliable because I can wash whatever I want whenever I need to without worrying if it will break down on me just like my last washer. I all around love using it. I will admit that the appearance brings me to be satisfied with the product however I would like the appliance to have more color. White and black are such dull colors these days. Its drab. When I first got this washer I though the price was too good to be true. Fortunately when the manager to the store confirmed that the price that was posted was certainly true, I decided to buy it right away.

I like the size and the capacity is right for me and the washer and dryer are simple. Easy to understand, not too many functions. Has worked well for 10 years with no problems. My washer and dryer are extremely reliable. I have had them for over 10 years, never a problem. I would recommend to anyone. Is right size for 1-10 people. I like the appearance as both the washer and dryer match. The washer is top loaded which I prefer. There are few knobs and not too many functions. The value is in the original cost, which was reasonable and has been some of the best purchases I have made over the years. Never spent a dime for repairs.

Always worked good. Had no problems with it. Easy to work with. Kids could do it too, easy instructions. It had a warranty. We are a big family. It tell me when its done. We use it almost everyday. Dries good, never had to do loads twice in dryer. Looks good, easy to move around, good color on it. Nice people to deal with. We will buy another one someday. We got a good deal on it, was on sale. Nice salesman, good delivery.

I needed a dryer quick since my previous one died, and I didnt want to spend a lot of time or money. This one was quite cheap and I was able to get it delivered and installed next day. It is pretty large, so I can dry my king size comforter in it. It does a good job of drying large loads and has several settings for drying (amount of time, level of dryness, etc.). However, the buzzer when it goes off is rather jarring. But, thats good when the dryer is in the garage and you couldnt hear it otherwise.

Both the washer and the dryer were priced reasonably well. Neither the washer or the dryer ever broke down, i.e. no service calls. Machines were not overly loud. Both the washer and the dryer worked well for over fifteen years. When I married my second husband, he had newer appliances, so we decided to keep his and sell our Kenmore appliances. The next time we need to buy a washer and a dryer, Kenmore will be in our top ten list of manufacturers. Well probably consider Kenmore, Maytag, and Samsung.

My dryer worked fine until the seal started to mold badly and we had to replace it after only 2 years. I have no idea how a dryer could mold but ours did. Please if you want a long lasting dryer dont buy this one. I could fit all my clothes but I normally had to do two or three rounds of drying before towels and sheets dried. All the regular clothing items did dry but some things would shrink if the setting changed drastically. Very nice to look at. It was a bit larger than expected but we fit it in right next to the washer. The front opening was very useful to look at the clothes inside. Probably not worth very much in my opinion. My friend has a different version and hers breaks down quite a lot. Probably not the best to buy if you want a good dryer.

I have a great experience with both my washer and dryer. Theyre both energy saving. I love my washer and dryer. Theyre easy to use. Both my washer and dryer are very reliable source that I can definitely depend on my washer and dryer to work for me and my family. I like the washer and dryer because me and my family clothes clean great. My washer and dryer both are a white color. They stand beside each other. My washer is deeper and more clothes are able to fit in my washer. My dryer is also deeper inside and do double the load. I think the value of its worth every penny of my money for my washer and dryer. I would tell everyone to purchase the product because it would be well worth it.

Ive had my washer and dryer for over three years and have had an overall good experience with this brand. I did experience a problem with the dryer knob and had to replace it but this was at my own fault.

My old washing machine broke. I had it for 15 years, never had to fix it. I kept looking at these beautiful washers in the store that would wash the whole bed spread. No more going to the laundromat to wash my bed spread I thought. So I bought the Kenmore elite wondering how it would clean my clothes with no agitator in it. I was told it was new technology. I dont know why I assume the makers knew what they were doing. I hate my washer for so many reasons. It doesnt clean my clothes very good, even a small load. When I put a large load in it, it knots the clothes up so bad I cant hardly get them apart. They are so wrinkled theyre almost permanently wrinkled. When I wash a bedspread it gets off balance and stops, so I have to pull the heavy thing out and restart many times until it finally finishes. That might not be so bad if it actually got clean. My dark cloths keep having a white residue on them and I can only guess that the light cloths do too. My whites are getting more and more dingy and whatever goes in with a spot comes out with a spot. Now Im looking for an older set like I had before on Craigslist and I dont know what to do with my 2000 dollar waste of money set because how can I sell it in good conscience knowing what a bad washer it is. The dryer I have had no problems with.

Had both a washer and a dryer awhile ago. They both worked fine and lasted pretty long. When we had to buy ones we bought different brands because they were less expensive and they work just as good. Weve had a lot of Kenmore products over the years.

I love my dryer. Easy to use, like the settings, like the options, quality dryer. The time it takes to dry a load is sufficient, not too long. Vent is easy to empty. The dryer is very reliable. The size is sufficient for a normal load of clothes. Can count on load of clothes being dry after approximately 40 minutes for a large load. Also clothes come out almost wrinkle free if taken out and hung up immediately after dryer is cut off. Happy with color and appearance. Appearance is not all that important to me for a dryer. My washer and dryer are white in color and do not match but look fine together. I am completely satisfied with the value of my dryer. Satisfied with the price I paid, the way it looks, and the way it dries my clothes.

Well built and lasted us 15 years and we bought the washer and dryer used. Never had a problem. Always washed clothes clean and the dryer dried clothes very quickly. I would recommend the Kenmore brand to my friends and family.

I like the sleek look with very detailed instructions and large tubs. They get clothes very clean in the washing and they dry quickly and the clothes come out soft and with very few wrinkles. They are stylish and last a very long time and are always dependable. I can always count on Kenmore to give me the results I am looking for and expect in the washers and dryers. I will continue to purchase Kenmore. Kenmore products are reliable and quiet when in use and always do the job.

It is extremely efficient and holds up a lot better than most smart washers and dryers. I have never had a single bad issue with it and it takes a very short time to dry my clothing. Almost twice as fast as our old dryer. It is quite large and fits all of my clothing in it at one time. I love my dryer. I would say if I was ever in the market for another appliance I would look to this brand first. Its a front load dryer with a see through door and it has a steel drum. You can watch your clothing dry right in front of your eyes. It makes washing and drying your clothes easy. It wasnt the cheapest model that I could find, but that doesnt bother me because sometimes you have to pay a little extra to get a very good value. I dont regret this purchase. I got my moneys worth and more.

When drying clothing or blankets, it is very quiet and runs so smoothly. The second thing I most really enjoy and love about the dryer is that like a lot of other ones I had in the past, this one doesnt rock back and forth. I am very happy with my dryers performance. Reliability is so great. I am proud that if anything goes wrong with it, I can rely on customer services warranty. Fortunately I dont think Id ever need their warranty since the dryer is stable so far. I am very very satisfied with the appearance. Its like no other one I have had in the past. It tends to give off a pretty nice look/style unlike the past dryers I have had in the past. Value is great too. I had purchased it the day it was on a special clearance sale. I think I paid like $250, but it doesnt matter, It is definitely worth more than that price and I am glad I have finally found the dryer I was always looking for.

I contacted Kenmore right away. I got no response at all! Washer model number 110.5072011. Date of production is 3/16/14. This washer is JUNK! It senses, fills, drains a little, refills, sits for hours on end. Its now a month old and I baby-sit the piece of junk otherwise it does nothing. Ive never hated anything more. It should not take hours for a load. I wanted new because the old one at least 35 years old was taking what I felt was a long time to wash. This is what I get for thinking. At least the old one ran, washed the clothes faster, I could open the lid anytime I felt like it. It actually switched cycles! I hate Kenmore, will never buy anything made by them again. Im going to buy another Brand new washer but it will not be a Kenmore! Im not scamming anyone else into this pile of garbage either. Im using it for target practice! (I live in the country so I can do that) Im recording it, sending it to Kenmore! They are the worst company out there! Bad products. Horrible customer service. Ignoring consumers just makes them angry. So good-bye Kenmore. I hate you, will post reviews about you, your horrible product everywhere. Avoid this washer! The dryer I bought with it is fine but this washer will make you angry every time you touch it.

All the Kenmore appliances that weve owned, especially the refrigerator, have lasted long past the usual life expectancy of appliances. I think we had the refrigerator about 25 years with only 1 or 2 service calls. Our Kenmore clothes dryer is nearing 20 years and still works great!.

This dryer is energy efficient and extremely quiet. This dryer can gently dry just about anything: from sneakers and bedding to delicates and sweaters, and with low to no static. This is a very dependable machine. We have owned it for a long time and have never needed any service calls or repairs. I can almost time it to the exact minute when I put a load it - really helps with my home schedule. The model we purchased is sleek and white and adds some much-needed brightness to our tiny laundry room. It has a large capacity for its size, convenient storage pedestals, and even a lint trap cleaning reminder. This was an excellent appliance purchase. It was at the higher end of our budget, but we have never regretted it. Our clothing is gently dried with this efficient, ergonomic model, and we never have to worry about delicates being damaged or bulky items not drying properly.

I dont have to worry about wrinkles with the wrinkle guard. It has enough time on the timer where I do not have to keep restarting it. Its big enough to put in comforters and jeans. Its big enough to dry several pairs of jeans, blankets, wrinkle guard is perfect. My dryer looks sleek, modern. Its easy to clean inside and outside. My dryer shares space in the kitchen area and I dont have to cover it or hide it when company comes over. I was very satisfied with the price of my dryer. It was under 250.00. Very economical. I would buy another one or have it fixed if I ever had a problem with my current dryer.

Never ever had a problem with my washer or my dryer! I had them for 10 years before I upgraded and they still ran well. I just wanted bigger ones as my family grew. :) I now have a new set and they run just as well and I do not have any issues with these either. All of our kitchen appliances are Kenmore too because of how much we love the brand. :)

Now considering replacement as continued use over 8 years necessitates a new unit. Washer leaks through the front door, have to keep a towel on floor. Lint in dryer builds up too fast and is hard to clean. Sears now closed doors, no manufacturing agent available.

Dryer has been dependable for years. Gets clothes dry in a reasonable amount of time and we have never had any issues with it. I would definitely buy a Kenmore again. Our Kenmore dryer has been completely reliable. We have not had one issue with it. Weve taken it on two cross country moves and it still works flawlessly. The appearance of our dryer is fine. Its not a showpiece but its pleasant enough. It is white and has clean lines, with blue accents on the dials. I am very happy with the value of our Kenmore dryer. We bought it starting out in our first house without a lot of money, but it has been dependable and we have not had any reason to upgrade even though we could now.

I had a Kenmore washer and dryer that worked great. They washed and dried my clothes fast. They never left a stingy odor in the clothes. They were easy to use and they lasted a very long time. We are a family of 6 so there is always clothes to wash. We wash every other day. There is uniforms and regular clothes, my husbands worked clothes and every time we washed we had the same great results - clean clothes with a fresh scent. This brand is innovative, smart, energy efficient. Its a brand that I have recommended to my family and they got it and liked it also.

I tried Whirlpool at one time and the spin cycle in washer was out of place and shook all over the place so I wasnt fond of Whirlpool so I chose Kenmore. The dryer is pretty fast and keeps clothes pretty warm when drying compared to some dryers where they would have clothes that would feel cold or still not dry as you took them out of the dryer. But sometimes I would have to start it up two or three times for it to be completely dry after awhile of use. It was good to start out with but as years went on it was time to replace the dryer because of this issue.

Our machines so far have lasted for 18 years with no problems. They have done the job, worked well and have not required any repairs. What more can you ask from a washer and dryer.

We have this dryer and have had great experience with it! It always dries our clothes on the first cycle. I dont have to keep drying them after the cycle is complete. I like all of the different settings as well. It has always dried my clothes well. It also is able to fit my king size comforter in it! I am happy that I dont have to take it to the laundromat! I love the small buttons on the top and the knob is easy to use. I love the simplicity and the clean look of it. The glass doesnt show fingerprints much which I also like. I like this dryer and feel like it is worth what I paid! I think it is important to get good value out of something especially in a high priced item like a dryer.

I like the way it gets my clothes clean. It is very efficient and does not use a whole lot of water when washing. If I had to make another purchase for a washer or dryer I know that I would choose the same one as I have. I have had my current washer and dryer for about two months and so far I must say that I am very happy. I would recommend this product to my friends and family and the cost is still reasonable. The whole set that I have is white. The washer is loaded from the top and so is the dryer. I love the way that the combination works out with the color of my home. I did a little shopping around and a few different stores before I made a final decision on the set that I have now. I found it for various prices in each store but I ended up paying about six hundred for the whole set.

Performs great. Some improvements could be noise of clothes and heavy loads. I would like to let more heavier loads all at once. Overall very nice, cleans efficiently and takes my gratitude to a whole new level since I do have 6 people (including me). This dryer earns all of my respect since we cycle through clothes like crazy, having this dryer helps tremendously. Great duration and this dryer efficiently keeps my clothes from wrinkling and actually dries them. It has an amazing sign of duration. This dryer makes life a heck of a lot easier to go on! Appearance is nice and looks clean and cut. Doesnt look at all out of shape or breaks down any time soon. Love its design and its efficiency. Great value for the loads it can hold and the happiness of me with the less stress of other dryers takes value away. I would pay for this dryer without worrying about the value.

Love my washer and dryer from Kenmore. It is a touch with plenty of cycles and gets my clothes very clean. The dryer is wonderful and has a fluff cycle at the end with is great. Love the spin cycle on the washer. It just about dries the clothes and I also love the fluff cycle at the end too. I got my washer and dryer in the color red which of course I do show everyone.

We looked for awhile for a good and dependable washer and dryer and eventually found the Kenmore top loading washer and front loading dryer at a good price. We have used the washer and dryer for a number of years now and they have performed admirably and without issues.

Kenmore 4.3 cu. ft. Top Load Washer w/ Exclusive Triple Action Impeller - White... I bought this because of the ratings from others. This was my first experience with an HE washer and I was hesitant but since I could not find a reliable/well rated old fashioned washer like I wanted, I took the plunge and I was EXTREMELY glad I did! Kenmore 65132 7.0 cu. ft. Electric Dryer w/ SmartDry Plus Technology White. I bought this because it was the match to the washer. The clothes really come out so much cleaner and although this is not a super capacity washer compared to other models I was able to wash a king size comforter (yippee) however I cannot say the same for the dryer. It did fit in but there was not much room for tumbling so I had to stop and reposition it myself several times to ensure complete drying. Note to self-> in the future dont buy the matched pair especially since there was no cost savings in doing so. Other than that it dries fine. I dont need a lot of bells and whistles so I looked for a basic washer. Good ratings are paramount if I dont have a relatives or friends recommendation; and of course I always want to find it on sale with free delivery. Having repair issues are always a red flag but especially since our set-up is on the second floor I avoided any models w/ reviews that had a mention of leak issues. This is a basic full size washer with a lot of different settings to choose from if needed (Normal; Delicates; Bulky/Bedding; Whites; Heavy Duty; Casual; DeepWash; Express; Soak). The dryer has the usual basic cycles. It has a end of cycle buzzer that can be switched to off if so desired. There is an inside light. The door opens down (instead of to the side) which is nice to catch what is being taken out. The washer/dryer pair ran about $947.00 after discounts.

Kenmore Elite 74043: I purchased this in 2015, on April 6 I realized neither the fridge nor the freezer were cooling. I had purchased the extended warranty. A Sears repair technician came out April 12 and ordered 4 parts. A dryer assembly, 2 evaporator coils, and a compressor. Today is May 3 and 3 of the parts have finally arrived but one of the coils was very poorly packed and I believe it may be damaged. If you call the 1-800 number you get someone overseas and they cant tell you anything about where your parts are. I was first given repair date of April 18, then 24th, then 26th, then May 4. When the Parts Dept. calls Im not planning to reschedule the repair, Im planning to purchase another fridge and we will discuss how Sears is going to reimburse me for my new fridge. No wonder they are in trouble!

I have an old model but it still work and does the job, it is still up to date modern, performs as it did the day I bought it. When I purchased it the products only came in white. I own washer and dryer top and bottom load and I own or purchased a freezer for the garage. Didnt need anything high fashion. Both product was purchase from Sears, a company that I have trusted for years.

These appliances came with the new house purchased over 10 years ago and I am still using both to this day without any problems. The washing machine is a top loader with the standard features and the dryer is a front loader electric dryer. Being an electric dryer I dont use it as much, only for large items such as sheets and hard to dry items especially in the winter time.

Kenmore Series 500, top loader washer with automatic load sensing - Ordered online, everything went wrong (multiple order numbers) from beginning to end. But, my biggest complaint is the actual washer. It has an automatic water sensor that doesnt give you enough water to completely wash the load. Even after two rinses, the clothes still come out with lint on my black capris (washed separately). They are not thoroughly washed and result in a big tight knot in my washer upon completion. I have tried deep wash, but theres no way to get additional water in it. The water sensor barely gives you enough water to get the clothes damp. I hate it. Give me the old fashioned one with a knob to select water level, and an agitator would be nice too. Not sure what genius decided washing clothes with no agitator and no water would be a great idea!!!

We have never had any issues with our Kenmore refrigerator or our washer and dryer. Their products are very reliable. Technical support is always available and the products last a very long time. It fits everything that we need it to and space is never an issue. I have 3 kids so were always stocked up on food which is fresh and frozen. It looks very modern. Their products are always of a modern look and style. They definitely keep up with the times. The value is always more than worth it. The products hold up over time and I would match them up against any other on the market from fancy to run of the mill.

I bought the Kenmore 600 series washer and dryer from sears with the warranty. So far no issues. The only thing I dont like is that I cant wash pillows in it because of the sensors weighing the laundry and the pillows floating it throws it off so it just keeps rinsing once on that cycle. But everything else washes great. All settings are effective. I have used liquid and powder and both rinse completely out of the tray.

I have always used Kenmore washers and dryers as they come with great warranties and are a great product you can trust. I have had both gas and electric dryers. I had trouble going to public laundry facilities as the washers and dryers were never any good and sometimes had to rewash as they were not even clean, you will never have this problem with a Kenmore. You can choose from top loading or front loading and very stylish washers and dryers (even stainless steel), all sizes and capacities for all of your needs, you just cannot go wrong when you choose Kenmore. This is my choice of reliable washers and dryers and they are made by a trusted company which believes in their products and stands behind them which is something not everyone does nowadays.

These HD ones are fantastic. Our washer is top load and the dryer is front load. They handle bigger loads but use less water and detergent/suds which is good for the environment. We have had one for a few years and would only buy them over and over.

I grew up in a Kenmore household. The parents swore by the brand. In the few times we needed to replace an appliance, Sears was there with a new Kenmore unit. My parents house is still occupied by a number of older Kenmore appliances, some have to be pushing 25 years. So when the builder grade appliances started dying in my house after 13+ years, I naturally choose Kenmore as a replacement and dropped over $1,600 for a new washer and dryer. Sears showed up on time, installed the washer and dryer, neat and clean and were gone. All they left was the boxes the washer and dryer came in and the neighborhood kids loved playing in them just as I did when I was young. That was four (4) years ago. Sears no longer stands behind you (or for that matter beside you) after your one year warranty expires.We developed gunk in our washing machine despite the monthly cleanouts (BTW anyone ever remember having to clean a washing machine except if a crayon went through it?). It just showed up in a load one day and will not go away. I started looking to find the cause and came across rust around the bleach dispenser. Apparently the quality today is not as it once was. My parents have an older Kenmore that presents no rust at all. I do not know how old it is, but I can tell you it came in avocado green (late 70s maybe?). I hope the pictures I attached show the gunk (picture taken after 5 cleaning cycles), rust in the area of the dispenser (with dispenser removed), some debris that ended up in the lint filter of the dryer, and black specks that seem to have become stuck on the dryer.If you look closely at the specks you can see bare metal, this is what happened to the finish as I tried to remove the black specs with my fingernail - THE FINISH CAME OFF! Mind you, these units are only 4 years old even though they have enormous capacity, they only service two adults and one child. So I called Sears Home Services to see what would be involved with replacing the washer top panel. I gave them the model and serial number per their request and was informed that the only way Sears Home Services could determine how much it would be to replace the part would be for me to spend $79 for them to come out and take a look. I informed them that outside the rusted part, the unit seemed to be operating fine, dirty, but fine. Again I was informed of the $79 fee and Sears started to make an appointment. I hesitated and asked if the part I needed replaced was available, I was told that they had no way of determining if the part was available unless the service tech came out for a fee of $79 - only the techs can order parts.So I asked, just to confirm, The only way I can find out even if the part is available is to pay the $79 and have someone come out and look at it. I was told, Yes and that if I proceeded with the repair the estimate fee would be returned to me (Ill get to more on that in a little bit). I then asked if the part was not available, and I could not proceed with the repair, would I still be responsible for the $79. Again, I was told, Yes and that if I proceeded with the repair the $79 would be refunded. When I asked how they would proceed with the repair if the parts were not available I was told that would be up to the tech to determine. THAT MY FRIENDS IS SOME FINE QUALITY CUSTOMER SERVICE RIGHT THERE! Unbelievable. So I said, No thanks, and hung up the phone.I proceeded to search the net for the part and I found it at Sears Parts Direct and it showed available and that it took an average of 1hr and 45min to install. After hitting the chat button and providing my model and serial number again, I soon found that I could have the part delivered to my house in a couple days for a little over $100 and it was guaranteed to fit. I was stunned. Not 10 minutes prior to this I was told by Sears Home Services that there was no way to know if the part was available and only techs could order it. Hmmmm...Armed with new knowledge, I called back Sears Home Services and asked what the rate ($/hr) or cost would be make the repair based on the information provided by Sears Parts Direct. They again stated that the only way they could determine how much it would cost would be to pay the $79 and have someone provide an estimate and that the $79 would be deducted if I proceeded with the repairs. I again informed them that I knew the part was available, I knew how much it cost, I knew how long it took to put in (according to Sears Parts Direct). Again, Sears Home Services informed me The only way we can tell you how much it costs is to pay the $79 and have someone come out, keep in mind that the $79 fee is removed if you proceed with the repair.Then it dawned on me, how would I ever know if it was removed or not? By paying the $79 and authorizing Sear Home Services to come out. I just signed up for some unknown cost, but I knew I would be out at least $79. I know the part cost and how long it takes to put in. But is that labor rate $50/hr? $100/hr? $350/hr? At some point the $79 is irrelevant and the process is preposterous.Let me apply the same process to something a little more familiar. You want to get something to eat. You go into a restaurant that advertises cheeseburgers (among other things), you ask how much a cheeseburger is and are told that the only way to find out how much a cheeseburger costs is to pay $20 and then a waiter will come over and tell you how much the cheeseburger is. If you buy the cheeseburger they will deduct the $20 waiter fee from the final bill. If you are there to offer them a chance to redeem themselves for a subpar meal you had there some time ago and you only went there because a few of your friends still say it is the great restaurant from many years past, that begs the question, would you drop the $20 to see how much a cheeseburger is?In checking with Sears Parts Direct, apparently Sears does not sell a service manual so that people can service their own appliances. It really is not that hard to do if you know how, the question is the know how. I guess by not providing this information Sears Home Services can keep the $79 racket going. Sears Parts Direct did suggest I try the Ask an Expert section of their website. I did and was unable to post a question/request there. I kept getting messages to try again later or that my search criteria was not found. So far I would say this is not Sears Parts Directs problem but rather an issue from some other Sears subsidiary that handles IT and is suppose to keep these sites going.I did email in my request for either a how to or a service manual. They again asked for the model and serial number, I responded and am awaiting a response. I will see what they come up with. I hope they can do better. I will update with their response. From my go around, so far Sears / Kenmore is not even close to what they used to be. A life expectancy of only 4 years for a $1,600 washer and dryer. Really? Sears has passed on providing quality service and quality products in the name of... oh jeez. I am not sure what they are getting in return besides a bad reputation. I was going to say higher profits, but reading the news - that is not the case. Corporate survival? That is questionable, again reading the news. If Sears is going to sell junk and not stand behind their own brand, there is simply no reason to continue to do business there.Relationships are salvageable, but it takes efforts on both sides. I am willing to my part, hey Sears - you game? I can only hope that Sears spins off Craftsman and Kenmore early enough that those two entities can stage a turn around and not suffer the image blow that Diehard has recently suffered. Buyer beware. Nothing is Elite about Kenmore Elite or Sears Home Services.

I purchased a Kenmore Top loading HE washer and dryer 6 months ago for our new home. I always hear that they last forever and yesterday, the washer just stopped spinning and draining. Now, I have a washer half full of bleach water and a bag of very wet clothes that I had to hand wring out. Now until the repair service arrives 10 days later, I have to go out to wash my clothes. We are very unhappy about this washer and like some others, I am also having problems with things being ruined in the washer or not coming out clean.

Drying one item doesnt work well in this dryer because the item keeps landing and getting caught on the filter vent by the door. Also the fins in the barrel do not go all the way to the ends of the barrel so it captures the clothing item and keeps it there in the corner, thus not getting dry and could maybe a fire hazard.