Love my Kenmore gas range w/ convection oven. It has five burners and the one in the center I can use with a flat grill pan. I bake a lot and the oven works and holds the temp great. The oven has a self-clean cycle that works great.

I purchased a Kenmore oven (model 92703, stainless steel, 5 burner, one rapid boil, convection, self cleaning) from a local Sears appliance store in June 2011 for $850. In December 2015, it stopped working, and the repair guy showed us the electrical panel was burned. We decided to be on the safe side and replaced the whole thing for $330 (plus the $100 service call fee). Almost exactly one year later the broiler element is out, we pulled off the back panel yesterday and sure enough, the electrical panel is burned again. So its a poorly made product, and its cost me over $1000 to own this oven for just over 5 years. It was nowhere near worth that amount of money. Dont ever buy a Kenmore range.

I spent two hours trying to talk with someone that would help me find out if there is a recall on my range. The outside glass of my oven shattered in the middle of the night. Luckily no one was near the range. I had glass everywhere. I did notice on this site that there was a similar case on Aug 2, 2016, so I wanted to talk with someone to investigate this problem. After spending much time trying to talk to a real person then finally talking with a person that wanted to send a technician to diagnose what my range needed and the cost to have a technician come to my home would start at $89.00, I gave up and just ordered the glass. I am very worried that this has happened more than two times and someone could seriously get hurt.

Nice range and stove top, but the electronic controller failed, and replacing a couple of circuit boards cost two thirds of the cost of a new range.

My family all pitched in so I could get the Kenmore Elite oven model #79098022802 through Sears. I picked up the oven from the Sears in the Hickory Hill Mall in Memphis, TN on January 17, 2011. Since then, I have had four service calls for the same problem, which is called an Error 14. This particular error message stops the oven from working, making it impossible to bake or warm anything up. Once the Error 14 message appears the oven completely shut downs. It does not let you override it or bypass it. The control part has been replaced twice and finally on December 26, 2012 Sears replaced the touch screen but still the Error 14 message remains.Sears had me purchase a premium warranty for $270. The oven cost $1,500. Since I have had this oven (January 2011), I have had to take off work seven times for the same problem. The Sears serviceman that came to my home to fix the oven worked on it for three hours trying to fix the Error 14 again. To this day, the oven is not fixed. The serviceman told me to call the Lemon Line for a replacement. I called and they gave me another appointment for January 4, 2013. On January 4th, the serviceman was at my house for 30 minutes. He talked to the service people and ordered the control panel part directly from the manufacturer. On January 11, 2013, the same serviceman installed the third control panel and it still did not fix the Error 14 issue. The oven will heat up to 114 degrees then it triggers the Error 14. At this point, the serviceman feels that he has exhausted all possibilities on fixing the oven and he is not coming back.The issue with my oven has been going on for two years. For two years, I have not been able to make my family meals to eat. I have not been able to make holiday meals for my family to enjoy. I have been forced to go to family and friends homes for the holidays just to enjoy a home cooked meal. I think that it is unfair that Sears has not taken care of this issue in a timely manner. No one should have to go without an oven for this long. I only want to be made whole. I would like for this oven to be exchanged for one of equal value ($1500) and a check for $270 for the premium warranty I purchased for the oven that still does not work.Since this issue began in February 2011, I have been extremely stressed and frustrated due to the fact that I am not able to use my oven to bake meals. Sears has offered me no recourse other than to sell me a warranty that has not been useful. I would greatly appreciate if someone from your company could exchange my oven for equal value but not the same brand.

I bought a Kenmore gas range at Sears. 4 months later the oven control went off. Because the appliance still on the manufacturer warranty I called to Sears customer service (the worst customer service I ever contacted). They set me an appointment for the next three days. I was waiting on the technician and never showed up. I called back again to Sears and then they give me a number for a company named GKB services (I dont know who is more incompetent, Sears customer service or GKB services) that is going to fix my appliance. GKB send me back to Sears, and Sears send me to GKB.Thanksgiving day was a nightmare thanks to Sears and GKB services, (I have to eat Kentucky Fried Chicken for my Thanksgiving dinner). However it has been 2 months and the stupid Kenmore gas range still without to get fixed. I dont know what to do. Nobody help me to fix that appliance, (Im really disappointed until the point to go to Sears to dropped the stupid appliance) with my frozen turkey, that I never get cooked. I tried everything and both Sears and GKB doesnt fix my range. Did someone know what can I do to get the appliance fixed?

I purchased a Kenmore Power Miser 12 Model #153.331414HA water heater six years ago. The heater was rated as a 15 year heater. In the last six years, I have replaced the pilot light assembly three times and cleaned it countless others and for the last year I have had to manually light the pilot everyday in order to get hot water. I order a replacement pilot assembly and installed it. The replacement unit failed after two days. It was obvious to even me who is not a mechanical whiz that the thermocoupler on the pilot unit was not shielded from the open burner flames thus causing it to overheat and shut off. At the same time I purchased a gas range. The ignitors for the stove top have not worked properly since about one year after purchase. Only one burner will ignite and you have to manually light the others to cook. Also for the last two years, the oven will not heat to the proper temperature (i.e., about 200 degrees lower than the setting on the control unit). I too have experienced poor customer service from SEARS including having to pay $75 dollars for warranty repairs, customer support staff obviously located in Mumbai, India not being able to answer questions about parts or service, delays in scheduling repair times, and my wife was put on hold off and on for over four hours trying to get her questions answered and to get a repair time scheduled even though she asked repeatedly to be transferred to a supervisor. The supervisor was no greater help than the customer service representative. I have since bought a competitors brand of hot water heater because it is made in American and their customer support staff are located in the United States. I also filed a complaint with the Chicago Office of the Better Business Bureau about these appliances. SEARS has responded that their records only show one service call to them and I informed them that their records are inaccurate because there were two repair calls for the same issue. SEARS has informed the BBB that they will not reimburse me for the cost of the hot water heater or even for the cost of the replacement pilot light unit I recently purchased which failed nor have they addressed the issue with the gas range. I have asked the BBB to inquire as to how many service calls SEARS has received nationally regarding replacement of the pilot light unit on this model of hot water heater and the number or percentage of these calls which were repeat service calls to replace the pilot light unit. I also asked why I cannot be reimbursed for replacement pilot light unit I just recently purchased that failed since there should be some limited warranty of 30 or 60 days on even parts. We will see how they respond. If anyone else out there has had similar issues with either this model hot water heater or with their gas range I would like to know.

This Kenmore fridge ended up fitting just right to my apartment which fights for space. I was recommended to it by my parents who had a good experience. It did meet my price range based on other brands and the large freezer was a good selling point. I like the ice maker and ease of filtered water. The shelves on the door had great storage options for smalls jars that could not fit anywhere else and the size of the drawers and shelf height were good as well. However, the width of the fridge was awkward, but Im sure there are many odd-sized spaces in different homes. And I didnt like the design of the outside of the fridge. It was ugly and didnt have good color options. Nonetheless, I would buy again.

I have a Kenmore stainless steel freestanding range serial #VF70220446 and model #790 961234 that I purchase in 2007. For some time this has been happening, the stove top range says hot and it even stays on when it is suppose to be off. One night, I passed by the stove and noticed that the range was high orange-having been for some time. I know I have to take the plug out in order for it to turn off and stay off.

I recently noticed rust around the bleach dispenser of my Kenmore top loading washer Mod 796 2900 2000. I called Sears and was told to call the Rework department at 1-800-659-7026. I spoke to several folks to include John, Jose and Paul (no last name or employee number was given) and 2 out of three said there was a RECALL on this model number and one said there was not. The final person that I spoke to said there was a recall and actually scheduled a technician to come out and service my machine. I asked specifically, since this is under a recall I do not have to pay the service charge right? and I was told, that is correct. When the tech called to tell me he was coming he said he would have to charge me because this was not a covered call. I then called 1800-549-4505 and spoke to Zack. He told me that it is not a recall but a Service Flash (SF26-813). I was told that the Service flash covered the parts and all I was responsible for was the trip charge of $85-$89 and if you are given any problems have them call to this number (1800-469-4663) and reference the SF number. The tech called me back and again said he verified and was told that this was not covered and that I would have to be charged. I asked for their departments number so I can have the dept. that I spoke to talk to their dept. but they would not give the number. I called the 800-469-4663 and spoke to Anna (employee number **) and she said that she read off the notes from the last phone call that my washer was not covered because of the serial number range. So basically, Sears personnel are not all trained the same (leadership/management problem), because of this Sears/Kenmore wouldnt take care of a defective product that they sold me for a large amount of money. Granted, it is not under warranty any more but I thought the company would take care of a defective problem regardless because of their name and reputation. It probably would have been cheaper to fix a problem at somewhere around $200-$400 than to lose all the customers that this event is going to cause. I have made numerous phone calls to see if Sears/Kenmore would address this problem but to no avail. If you are considering buying a Kenmore appliance of any kind please do research beforehand and reconsider.

The over-the-range Kenmore microwave caught on fire where the rack attaches to the internal framing. I called Sears and was passed along to FIVE different people all saying that there is no recall on this model (80323 model # 79080323310; serial #KG 60953623). Clearly there is a problem and Sears/Kenmore is not willing to acknowledge a faulty product. I have found similar examples from other customers where the microwave caught on fire in exactly the same location - where the rack inserts into the internal framing. FAULTY PRODUCT! DO NOT BUY THIS MODEL!!

Stops working if we shut off the oven and restart it, to adjust temp or if we need to put something back in because it was not done as we thought, only way to fix it is to pull the heavy oven away from the wall to get to the plug, unplug it, plug it back in, which is a disaster as its too heavy for me!

Twice now coming home my Kenmore stove has turned itself on by the handle. Nobody was home. I could not figure out how it could happen until I read this happened to others. Very dangerous gas smell. I felt like I would pass out. BEWARE!

Yesterday we had our Kenmore elite refrigerator repaired yet again. Ice maker issues again. Repairman put in a new ice maker that now only has 2 screws that hold it in whereas there used to be 5. Therefore when the water came in to the ice maker it didnt go into the cup/tray instead just spilling all over. He turned off the ice maker and told my wife to have me turn down the water pressure when I got home and left. The ice maker is not screwed at the top allowing it to tip away from the water line and making the water spill. If I turned down the pressure it would be worse. We spent $20,000 at sears in 7 years - craftsman rider and garage door openers, Kenmore fridge, microwave, dishwasher, stove, washer, dryer. A treadmill and vacuum cleaner. All in 7 years. All Kenmore was elite series. Problems with fridge were almost immediate. We have a light fixture meltdown, complete freezer ice up, control board changes, several ice maker issues, water dispenser always slow then stopped working. Complete shut downs with error codes. Most of these I have fixed myself, including yesterday’s episode after he left us high and dry. Even had a wire break smack dab in the middle of the water dispenser door that we were told could not be fixed because the doors are sealed at the factory and cannot be opened up. How does a wire break inside of a sealed door unless it was damage when being installed? Said I would need a new $800 door. My wife and I managed to peel open enough of the door to see 2 wires that had very clear slice marks in them one being all the way through. We fixed them and the water dispenser worked like it had never worked before. Those 2 wires were cut during manufacture and hung on by a strand or two till finally letting go and then no more dispenser. Microwave tray would clunk and tip every time it went back and forth till I figured out the wheels were on the arm wrong and once I switched them it has been fine. Dishwasher needs to be run twice per load to get dishes clean. Stove works great. New washer sometimes stops mid cycle and says no H2O. Consumer reports says by Kenmore Elite. Well I will tell you they dont know crap. I have almost no Kenmore appliances that work without problems, spent about $9000 on them, none older than 7 years some as new as 1 year and I will never consider another. We used to buy everything at Sears including a Dyson vacuum (love it) and a Nordic track treadmill (very good) and all my craftsman hand tools over the last twenty five years. No more. I am done. They have done almost nothing to help us or to keep us as customers. When Sears finally goes out of business (been hurting for years) I am going to call the customer service center and laugh at them. Goodbye Sears and I hope you’re gone soon. Kenmore is trash!!!!!!! Sears does not like their customers, just their money. They got mine, for the last time.

Kenmore oven - glass door exploded outward spreading hundreds of glass pieces all over the kitchen. Oven was on at 350 degrees. The indoor glass appears to be intact, but exterior glass is completely shattered. Calls to Sears for immediate repair attention for a safety issue were generally dismissed by their off shore answering/scheduling service.

I have loved my Kenmore Elite range model 79098023802 made by Electrolux for 6 years until this weekend. The range expands when cooking and the racks fall to the bottom causing everything to spill. I contacted Sears and was told that this happens after using the self cleaning feature which apparently damages the oven walls, the oven will now expand when using the oven making the racks fall. I would have to have the whole interior replaced for $300.00. When I asked if this would happen again after replacing the interior I was told it was possible. This is clearly a manufacturer defect and Sears/Electrolux should stand by their product regardless if it is under warranty. My husband is recently unemployed and we are unable to fix the problem which Sears/Electrolux should take responsibility for a faulty product!!

About 4 years ago, my wife and I bought 6 new Kenmore products for our new home including a dishwasher, oven, microwave, refrigerator and a washer and dryer. All of these products have failed. The oven will no longer bake. The microwave when turned on has a lighting show in the side which I feel is very unsafe. The dishwasher coating has come off the racks and they are rusting badly. The dryer door will not latch because its broken and the start button has broken too. The washer leaks and keeps stopping in the middle of a cycle and flashing a code for some problem. And last but not the least, the fridges filter leaks. We have tried to contact Kenmore and no one will talk to us or help, and dealing with Sears is just a joke! My wife and I spent very good money on these products and dont feel we should have to replace them 4 years later or have to repair them. They are all Kenmore Elite products and for the money we spent, we think the company should stand behind their products and workmanship. Even a call back or just a response would be nice, but I guess this is a company where once they get your money theyre done with you. If theres any way someone could help us, that would be great. We just want to be able to cook and do laundry again like people with working appliances do. Thank you for your time.

My Kenmore oven smells like burning wires when I use it. I see other consumers have similar complaints against Sears. My local power company has also just installed Smart Meters and the meters are causing some consumer stoves to burn out electrically. Has anyone else had their Sears Kenmore appliances malfunction just when the meters came along?

Our Oven/Stove is a Induction Stove top and its wonderful, the best appliance we have ever owned. Set the temperature the same for cooking items and get great results. Cools quickly, no burning your fingers. The confection setting for the Oven works so much better than a standard oven as well, cooks more evenly. Love this appliance.

Purchased Kenmore Electric Range Model 9622 Sept. 2007. First use of self-cleaning burned the paint off panel above oven vent (which happens to be RIGHT UNDER THE MAIN CONTROL PANEL!!! Same vent drips profusely during use of oven. Days before Thanksgiving, either 2013, or 2014, large eye on left makes a loud pop, then stops working. Thought it would be no biggie. (Didnt purchase extended warranty). It was a REAL BIGGIE. The problem was in the main control panel. $650 to repair. Twice what I paid for the stove originally!(Should have just sold it without eye working and used the money to offset new range). Yesterday, while trying to heat the oven just to 375°, it made a HUGE pop and tripped my breaker. It did that twice, then, shut down 2 more times with same loud pop, without tripping the fuse. The last hoorah was when IT WASNT EVEN BEING USED!!! Same loud pop, and completely shut off. Pulled it out from the wall to find an electrical burn on the wall, and hole burned through the cover plate. Inside, the piece to hold one of the sets of wires is completely melted.

August 2015, I purchased a Kenmore Elite Convection Oven MODEL #970C693832. Its a beautiful oven which came with a major problem. The red flag should have been noted when it was delivered, and the glass control panel fell off; this was before it was even brought into my kitchen. I asked them to return it, and we got a new one a week later. Three months in, the same thing happened again; the glass control panel fell off. I called Sears, and they sent a technician to fix it with a new control panel. The technician mentioned to me that the only thing holding the control panel is glue. When the oven is in use, every time I use my oven, the glue is melting away. Theres no frame to support it, when the glue melts off. How is this even safe? Last week, the same problem happened again, the glass control panel fell off. I called Sears again.Today, a technician from Sears came in to check it out and will be fixing it again with a new control panel. So until he comes back, and fixes it, I have to use tape to hold up the control panel in order to use the oven. Luckily, its still under the extended warranty, but I cant keep calling Sears to replace the control panel every time the glue melts. Instead of sending a technician to fix the same problem, Sears should replace this appliance because this problem will happen again, and they know it. This oven is not good, and I would never recommend it. Sears should do its part and make sure they are selling their customers good appliances that they can rely on. I am very disappointed with my appliance from Sears, and I wish Sears would make good appliances with top-of-the-line materials and parts. Sears needs to do a quality check assurance on their appliances before they go on the market. We as customers cannot afford to expend so much money on products that either dont last, or have problem with their parts.

This product would be a good case for having negative numbers in the rating system. We are in the position of having to replace a perfectly functional and expensive microwave / convection oven because the company chose to make a poor quality vent and light button that cannot be replaced for less than $300. These buttons fall through the panel and have no way of being fixed unless you pay an exorbitant repair.

This very expensive electric range is inferior. The oven walls have warped to the point the racks fall down. They do not sit correctly in the oven and fall when you place trays of food on the rack. Very dangerous when a tray full of hot food falls when you are trying to move it. Control panel is now faulty and creating a toxin type smell and shutting the stove and oven down. I am basically afraid of my oven. Sears wants nothing to do with taking responsibility for these product defects. I will never again purchase a Kenmore product. Getting rid of the oven tomorrow and purchased a Whirlpool product. It pains me to not fight the battle but I cannot do without a working oven. I have also read so many other complaints similar to this one from other consumers. I will not recommend anyone to buy a Kenmore range.

We bought the Sears Kenmore Elite double wall oven and the problem is that every time you cycle the oven through the clean cycle, the oven will not work. This has happened 3 times already where you have to pull the oven out of the wall (enclosure) and hit or replace the thermal switch to make the oven work. We have insurance through Consumers Power and they come out for the fix but there is definitely a serious design flaw with the oven. I called Sears and they said, the 1-yr. warranty is expired, and, have a nice day. We are never again purchasing from Sears.

It’s lasted at least 15 years. The glass flat top is impressively flawless. Recently the two left burners died but other than that, it’s done its job well! The self cleaning oven, you still definitely have to vacuum out when finished the cycle.

About 2 years ago I bought the full elite kitchen appliances. BIG MISTAKE! Few months after installation of all appliances the dishwasher didnt clean well. Called for service. The idiot that came said my dishes were too clean then the fridge was leaking water by the water dispenser and another idiot said maybe we close it too hard then the double oven trapped moisture between the glass and the third idiot said because we are by the beach and its cold outside and the oven is hot - so the worst appliances service and all. I will never ever buy anything from sears ever again.

I bought my Kenmore Elite Slide in then end of March 2010. It was beautiful. I had it about 2 or 3 weeks and made a lasagna. The rack fell down. It made a mess. I wiped it up as best I could and waited a couple of weeks to run the clean cycle. Our oldest was graduating and I wanted to show off my new kitchen with a clean oven. The clean cycle worked fine but afterwards it would not heat. It took the repairman over six weeks to come out and then another three months to put in a new part. This happened two more times since then. The last time I told the repairman I was going to run a clean cycle as soon as he left, I did and afterward it worked. Yeah! We replaced two of the racks also. My turkey fell out at Thanksgiving, my primerib at Christmas. I cleaned the oven again Dec 27,2011 and the repairman is supposed to come today. I paid over $2300 for this oven. I thought I was purchasing a top of the line product. I feel I should be able to clean it everyday if I want and I shouldnt have to worry about myself or my family being severely burned and maimed making a meal.

I bought my gas stove in 2002. It is still working very well. I’ve replaced only 1 part, the igniter. The burner pans and and grates are still in fabulous condition. The oven door glass has build up, but a little elbow grease will help that. The oven temperature is accurate, although it can be a little hotter in the back.

DO NOT BUY FROM SEARS! Please help to get Sears to own up to their stoves that are fire hazards... I purchased a stove at Sears 3 years ago... has plastic handle on top of oven door and is self cleaning. I used the self clean for first time and got little brown spots on handle.. called and their response was use Mr Clean eraser... spots got worse after each self clean. On December 22 2014 I put on my self clean for 2 hours, left the house and came to find out my oven door had melted! I called Sears and they said would send out tech to look at it but I would get charged for it (no warranty). I told them that it was a serious fire issue and I was not going to pay for tech to come out and tell me Yep it burned and is no good! Warnings tell you not to put plastic near high/intense heat! They said someone would contact me about the issue... after repeated attempts, no one got back to me until end of January!I had to purchase new stove as this one was unusable ($900). Sears kept asking me for model # but I did not have as I had gotten rid of old stove and for them to review the Dec 22 call... This went on until last Friday and all they could do was offer me a $50 gift card!!! They acknowledged that they screwed up and this was the best they could do! Sears does not care about their products or customers. I am out $900 because of Sears and most of you know that I am a single income parent. Worst case is that had I used the major self clean option, my house could have burned! 3 days before Christmas and Sears did not care! PLEASE POST THIS AS PEOPLE WHO HAVE PLASTIC OVEN DOOR HANDLES NEED TO BE AWARE THAT THE STOVE CAN CATCH FIRE! PLASTIC AND HIGH HEAT DO NOT GO WELL TOGETHER.

2018 Kenmore Elite Convection Oven. Purchased 3-2018. Problem 1. Double convection bakes terrible. Chicken still raw after 1 1/2 hours. 350 deg. Problem 2. When oven heats up I can NOT open the warmer drawer. Oven swells underneath. When oven cools then I can open it. Problem 3. Extended warranty is a joke. They would not allow us to return this brand new stove. Been fighting with them since April 2018. So $500.00 in parts sent to house. 3 Repairmen to do a 3 hours job that took 6 1/2 hours. 1 repairman sat in the van the entire time. Never came into our home.Problem 4. After putting in NEW damaged parts and turning on stove to heat it up the drawer once again would not open. So now supervisor is sending in a refund ticket. Hi he Warranty Department can refuse us again if they feel they want to. Problem 5. Sears Repair will schedule their own appointments with you without telling you. You’ll get an automated phone call the day before confirming the repair appointment that you NEVER made! Fingers crossed that we can be rid of this stove and Sears very soon! FYI: Don’t fall victim to Sears and their Warranty Plans! I will update.

We purchased our new Kenmore Elite stove and had it delivered in November 2010 for our new home. By December 2011, we had to get the control panel for the stove fixed. A few months later, we had to call them again to fix the same problem. At both times, it was under warranty as we had purchased extended warranty. By October 2014, I was baking chicken in the oven at 350. I took the chicken out of the oven, closed the oven door, reached for a fork to turn the chicken and the oven suddenly just exploded. There was shattered glass everywhere popping on the floor like popcorn. The experience was extremely frightening and thank God there were no small children or pets around at the time. After the initial shock, we contacted Sears and only received apologies. We were fluffed off as it was no longer under warranty. We have not purchased a new one as yet but would never buy another Kenmore product again. We have shared this experience with our family and friends who are equally as shocked!

We've had our Kenmore range for 14 years and have never had a problem. Oven works great and temperature is true to the setting you select. Would definitely recommend Kenmore.

I come from a family that uses many oils and mean in their dishes so when I saw how clean this machine for our bowls I was honestly shocked. I have a small kitchen and so making space is a problem but with this machine it fits perfectly next to our oven and has never cause a problem size wise. With my Kenmore dryer I never really cared about the appearance of my appliances but this product really fits in with my modern theme. This has to be one of the most reasonable priced Kenmore items I have ever purchased lol. I definitely recommend it for anyone looking for a reasonably priced item.

I purchased brand new Kenmore elite range. I used the self clean feature once. Oven will not bake. Cannot find any solutions, there are blogs that recommend a reset button but this model does not have a reset button. I dont have the $ to replace it. Expensive paperweight. I will never buy anything Kenmore again. I already learned the lesson about Maytag brand years ago.

I purchased a Kenmore Elite Double Oven Gas Range in November 2011. I also bought an extended warranty. When the range was about 3 yr old the bottom oven failed to heat. It was repaired. Then this past October 2016, the bottom oven wouldnt heat. November 23rd it was repaired. I extended the warranty because with two repairs I wasnt confident with the range. Then on December 20th, I was using the top oven at 400 degrees, and everything was fine. I then turned on the bottom range at 350 degrees, and noticed it wasnt heating after about ten minutes. I opened the oven to see if it was hot. A ball of flames came out at me. I burnt my eyebrows and a good part of my hair. Luckily I was able to shut out any flames on me, and I closed the oven and shut it off.I called Sears the next morning, rather shaken to report what I consider a safety issue. They scheduled a service call so a technician could access the problem. I told them I didnt want it repaired, only replaced. I got a bit of a runaround. They first came quickly then ordered parts. Sears says it is repairable. They scheduled me for Jan 5th, and I waited all day and no one showed. Today, someone came. I said I didnt want it fixed. The service man called his supervisor, then Sears directly called me, and said as part of the process I must have it repaired then file a complaint.When I called they said I should have refused the repair, because now it is deemed in working order. I said I dont feel safe after my ordeal. The supervisor at customer service said even if I had a brand new stove, no one could guarantee my safety. Talk about confidence inspiring. I let them know I wasnt pleased with that. They then offered me a $630 credit towards a new stove. I paid $2,300. I didnt accept yet, because I dont know if I should.

I have owned by Kenmore Washer and Dryer for over 20 years. It has been reliable and I have had only a couple minor issues with them, but not bothersome enough to call for repair. Occasionally, in the washer, a load will become unbalanced and because I am not strong enough to adjust the feet on the bottom, I just rearranged the clothes inside the washer to stop the loud banging noise. With the dryer, the only issue I have is that it seems that the heat sensor might be off a little because it feels to me like the dryer is always drying on a high setting not matter what setting I select. To deal with this on my delicate fabrics, I dry them on touch-up which is a somewhat cool setting. But I would say for owning these appliances for over 20 years, I am very satisfied with them.

The microwave oven tech explained that unless you open the very difficult to open door exactly right, then you might pop the fuse in the oven and short it out. If you lift up just slightly on the door rather than pulling precisely level it could pop. Very poor design if its that easy to do.

My dishes always come out great. I never have to rewash. All I ever do is just put them up. It is fast and not too loud. Never disappoint. The size was perfect for my kitchen. I dont have a big kitchen so I need a med dishwasher. This one is great. I do not see why you need a bigger one unless big family. I needed one in black so they got me one. It is sleek and I love how it matches my other Kenmore stove and microwave. Now I just need Kenmore fridge. The price was great. One of the key factor I bought the item. And I found that I got great performance for the value. I love my dishwasher and always will.

Model 790.7323 - Last year, after the Kenmore stove that had been in the condo since 1982 had a meltdown and I went and replaced it. I do not cook. Use the microwave or toaster oven. I recently gave the toaster oven away to clear up counter space. Decided to heat up some Publix side dressing. Tried it again around Thanksgiving and it was dead. I got the oven in April 2014, and believe it or not, I am not I do not cook. It is just two aging dogs and me. I work, so it is usually a microwave meal. It still looks showroom new. I called Sears, and they will do nothing. They want to send me an outrageous warranty for a year, which will cost more than the stove and send out a tech at 60 a pop until they fix it. One time and it quit working! I think they should take the stove back and replace it! I was not even cooking -- just reheating! Sears used to mean Quality! Go elsewhere next time. I will never ever step in a Sears Store!!!

Very cold and insulated well. I have this unit outdoors and it stays cold. I also like the rack height. The frost free feature is important to me and provides easy maintenance. You can fit a lot in this unit. The space is better than the chest freezer I replaced. I like how every area keeps the same temperature as well. Very nice unit. The outside is white which matches my other outdoor appliances. The style is also plain and easy to clean. I wanted something simple in design and not hard to keep up. This unit fits that need. For the price I was very happy. It blew me away compared to something I was looking at from Costco. I knew what I wanted and this fit that expectation but at first avoided it because I thought it might have been out of my price range.

The range is easy to use and heats up really fast. It would be better if it had an induction system. The range does not appear to come with a hood and fan system which would be helpful if they did offer those to go with it. I like that it comes in different colors. Very helpful that it comes in gas and electric. Knobs come off for easy cleaning and the top raises so you can get underneath.

To prepare for Thanksgiving, my wife ran the cleaning cycle on our Kenmore range. The front glass cracked. She called Sears, (couldnt talk to anyone who spoke English) repairman says he has seen it before, but it is not a manufacturers defect and we have to pay. This is crap! Please someone help, we are retired and havent got this kind of money.

I purchased a Sears Kenmore elite glass top range in the December 2009. Just before Thanksgiving 2013 my mom had cook dinner using one of the burners on top. My sister and I were visiting with her and we left after she finished eating. She went to bed at that time and we left her alone in her house. About an hour later her dog woke her up and she realize that something was very wrong. She grabbed her dog and her cell phone and went outside. She called 911 and the fire department and the paramedics came. Her home was filled with carbon monoxide and the dog actually saved her life by waking her up.Even though my sister had checked the stove after she cooked dinner for my mother, the oven had turned on by itself while she was asleep. The Oven had not been used more than two or three times and almost 4 years of ownership. My mother was in the hospital for almost 3 days on oxygen to clear the carbon monoxide from her blood. If it had not been for her dog we would have been planning a funeral rather than Thanksgiving and Christmas holidays.The oven is now with my insurance company at a laboratory for examination. I have read many, many stories about these ovens and stoves turning on and off the burners and ovens of at will. There was a recall in 2009 of 200,000 units. They must be waiting until the press or the liability is enough to do another recall. I put Kenmore appliances throughout the residence and I am very sorry for that now.

Not satisfied with Kenmore products. I bought dishwasher, stove washer, and dryer from them. All my appliances have had issues. Thankful I bought outsource warranty company. Only they cannot cover refrigerator compressor. Said that it was covered by Sears. Now dealing with Sears warranty they want to charge 89.00 for service call. If they find more wrong they will charge me for the parts. Never will I buy from Sears ever again. When you call them you can barely understand what they are saying. They hung up on me because I want to talk with manager. After reading all the reviews I struggle what to do.

I installed a new Kenmore smooth top range. The oven racks are not level. I used a two-foot level on the top of the range and had the top tilted almost a quarter inch forward. However, the oven racks still tilt backwards a quarter inch! At the same time, the level on the face of the door says it is plumb and level. What the **? It is also very hard to use the cooktop. It seems that we have to cook everything on low or it is just too hot that it will boil water well.

The best brand out there. Reliable and trusted. It washes dishes clean even the most dirty quietly and efficiently. Its a brand you can trust. Has been for years. The way the racks are arranged lets me clean more dishes and get them cleaner in one wash than other brands. More efficient means less power used and less time in the kitchen. Looks nice. Matches my kitchen. Looks clean and fits right in with my fridge. Easy to clean off the surface area too. With all the small grandkids running and getting into it, its a big plus to have a easy clean surface. Worth every red cent. The product you buy is better and lasts longer. The dishwasher will continue to give you your moneys worth well beyond when other brands fall apart. Very reasonable for a well-made machine.

Love the brand. I have been a Kenmore customer since I moved out on my own. Both my parents and Grandparents were Kenmore lovers. I have had both washer and dryers as well as stove, microwave. I have never had the brand fail me. I have even purchased Kenmore appliances used due to their reliability and my inability to afford a new appliance. My fridge has even cooling. No warm spots. There is also more than enough room for all of my needs. The height is good, all my bottles and jugs fit upright, no laying things down so the contents can leak out. Its also easy to see what youre looking for. I like the ability to change my shelves to fit the needs, such as the holidays fitting all the pies, desserts and salads in and still having room for all the regular fridge items. However, I dont like the plastic shelf barriers. They should be metal. So if something is a bit large it just bulges instead of breaking. I dont care for shortness of the drawers. I thought they were longer so things like stalks of celery and bags of carrots fit without trimming them.

I really liked its price and its finishes that looked good material and high quality. It was a bargain and a good value for my money that I could invest. It is a very reliable refrigerator, small but does its functions well that are to cool and freeze my products. To be a mid-range brand it worked well for me. The fact that its doors are small is what displeases me about the model. I would have liked some doors more in line with my needs that would occupy more space for the products.

I purchased a Kenmore Gas Range Model 790.74419810 on September 6, 2019 from a local Sears store in Southern California as a gift for my niece. The appliance was not delivered to my niece until October 29, 2019. Just 29 days after having the appliance installed my niece was cooking Thanksgiving dinner on November 28, 2019 at 350 degrees when she heard a loud crash from the kitchen. She ran in the kitchen to discover that the inner oven door glass had shattered all over the inside of the range peppering Thanksgiving dinner with shards of hot glass. Her Thanksgiving dinner was completely ruined and the only thing she had to be thankful about was that her two year old son was nowhere near the shards of hot glass when the oven door glass shattered. After further research the day after Thanksgiving we learned that Sears has had this issue with Kenmore ranges ever since 2011 and numerous injuries have resulted over the past 8 years. Despite countless complaints to the CPSC Sears has chosen not to issue a recall nor take the affected model off the market. My wife and I attempted, on November 29, 2019, over the phone with the third party in India Sears has outsourced customer to, to acquire a refund for the obviously defective product but the only response we received was a technician would come out to verify that the glass had actually shattered.As a last resort to get some sort of satisfaction, my wife and I returned to the Sears store on Black Friday November 29, 2109 where we purchased the defective product and forced the store manager to pick up the defective range and refund our money. The Kenmore Gas Range Model 790 is a dangerous product that will soon severely injure someone. Sears is negligent and has with full knowledge continued to sell a dangerous and defective product and all the while focused on profit rather than safety. Please help save the public from this corporate greed.

I have not been able to speak to anyone. I have sent an e mail. My five year old oven/range sent a huge spark out of the circuit board when I turned on the burner with the slow cooker. All inoperable now, no oven or burners. As I live alone, this was hardly used, as a family would use the oven.

I bought a Kenmore 79032613318, slide in range for over $1300. I had shopped around but knew the kenmore brand for years and felt this would be a good choice. I bought in June of 2016 and by the end of the summer of 2017 none of the range control buttons worked. So basically all I had was a stove and no oven. I researched the possible problem and found that either the electronic controller or the cover panel itself was bad (that is where the touch screen buttons are housed). The controller cost 227 and the control panel cost 337. I took a gamble and replaced the controller. Still not working, now Sears is telling me to replace the control panel. So if I decide to do this I will have over $500 into a range that lasted less than year....Think I wont be buying any sears products in the near future and will just move on and buy new range somewhere else....Got hosed on that deal for sure.

Purchased a Kenmore Elite Refrigerator 2.5 years ago. 3 Months ago the Ice maker started dripping water and freezing up. Cost 270.00 for a repair person to come out and realign the water feed to the ice maker. Now the entire unit is not getting cold. $400 worth of parts and a bill to me for $367 plus $99 service fee. The Kenmore Elite Over the stove Microwave purchased a 14 months ago, fan was staying on. Service fee was going to be an additional $249 for the service technician to look at it while he was already at my home. The phone center where you had to call would not discuss any other options and even had the nerve to keep me on the line every time I called trying to sell me a home warranty on appliances that are less than 3 years old!!!Is that what we can expect from Kenmore? For their products to not even last a year after warranties run out? Based on the cost of the $500 a year warranty and $249 service call repair costs they must believe that their equipment will break down at least twice a year for the warranty to be effective or save the consumer money. I Think I will try another Brand.

I purchased a Whirlpool built HE Oasis Washer, Kenmore brand but Whirlpool constructed. It really is a piece of junk. I paid right at $1,000 in the fall of 2008 and within three months, I needed a service call. Then right after the one year warranty, I needed several parts replaced and now one year after, it has three error codes. Everyone is recommending the LG machines for everything because they last much longer! I am certainly not going to throw my money away on a Whirlpool appliance any longer. I went through the same thing with our refrigerator and microwave. I bought Whirlpool in 1980 and swore by it. I didnt replace an appliance (purchased washer, dryer, stove, refrigerator and dishwasher) all at the same time in June of 1980. All appliances lasted for 15+ years. Now, Whirlpool doesnt make anything to last! Large appliances are much too expensive to have to replace every three to five years!

I had the original Maytag Gemini double oven range. I have now had the Kenmore Elite Double Oven Range for 2+ years. The new range is far superior. Of course the double ovens being the same size is a great help. Overall, the technology of the Kenmore range is fabulous. I have one main concern, though.... why dont they poll people that own these expensive appliances and ask us what features we want, need or desire? The timer on this range drives me INSANE! Its non-stop, and could seriously wake the dead. I know there is no way to make my second need happen, but, the bottom oven opens onto the floor..... very hard to lift something heavy in and out. Overall, though, this range is far superior to the Gemini.

Thoroughly washed clothes without trouble. Never had a problem with it, continues to run after multiple years of use. Quiet as well, easy to use. I have had this washer for many years and see myself using it for many more to come. Would recommend to friends. Ive never had nor will I ever have a better washing machine. The appearance is sleek, innovative, and modern. It goes well with the interior of my home as well as the dryer that I own. I couldnt ask for a dryer that looks any different. The value is what you pay for, and in this case its well worth the price. It falls into a good range and is inexpensive compared to other washers.

We purchased this washer/dryer combo about 2 years ago and I have never been happy. MY clothes do not come out clean, only refreshed. The tank never fills with enough water to clean anything. The clothes get wet and flop around. I wash very small loads and I have to wash dishcloths and kitchen towels 2 or 3 times. This is not saving water. Every few weeks, I boil my dishcloths and kitchen on the stove to get them clean. I called for service and was told that this was the way this washer worked. I have been happy in the past with Kenmore appliances, but not this time. I am going to replace this 2 year old washer soon.

Kenmore appliances used to be reliable but have gone down so much that my husband as a builder, after using them for over 15+ years finally had to recently switch brand/distributors. Where to begin?! Less than one month after installation the refrigerator ice maker broke. Fixed it and it broke again. Now we just buy ice. We are so sick of dealing with appts etc. Its loud and seems to always be making all kinds of crazy noises. Our double oven also new - from the get go convection fan wasnt and still isnt working properly even after being “fixed”. Top element rattles loud even though screwed in tight, service tells us its because the inside is made so cheap they all rattle even if tightened - nothing they can do about it. So every time we cook we have to listen to a loud rattle. Every day I am reminded how much I despise Sears and Kenmore appliances for the garbage they sold us, wasted our money, and didnt stand behind. Our flat top stove is the only thing I love.

We purchased our house from the original owner and have had nothing but problems with the oven racks. They never used the oven, so were unaware of the problem. It is Model # C 970-418232, Serial # NF70817966. We have had the racks fall in the middle of baking something NUMEROUS times, finally with one incidence causing a serious burn. This is unacceptable! I have read that others have had the same issues, but there have been no resolutions as of yet. It is not under warranty anymore, and I dont think that this should be called a warranty issue, but should be recalled due to the risk of VERY SERIOUS burns, items breaking when rack falls, etc!!! We should be able to SAFELY use ANY of our oven racks on ANY of the shelf levels! My mother has also been burned by our oven, and my children are forbidden to use it! Has ANYONE been compensated for this problem? Has Sears ever replaced any of the racks and given the owner the correct size? I look forward to hearing more about this from other owners, and would love to hear back from Sears! This is an EXTREMELY DANGEROUS problem that needs to be fixed!

I like the oven. It look like it will go with my kitchen setting. My thought is it a good product. They cook very well. If anyone need a stove buy the appliance. The quality is very nice and beautiful appliance get it in silver.

Defective and dangerous. Stove five years old. Walls of the oven suddenly retracted. Racks dont fit and they fall. It cannot be repaired, unless the oven is replaced at a big cost. I wont buy a Kenmore stove again, and wont recover to anybody. They are dangerous. There are a lot of people with the same complaint and Sears wont do anything about it.

Well built and designed to work for a long time. My family loves ours. Had it for over 10 years. Would recommend one to anyone, small or big family. The size and space inside and out fits our lifestyle, plenty of storage space in lunch meat and vegetables drawers, lots of shelf space. Sits tall and straight and very level, built solid to withstand the family who opens and shuts it often. Easy to keep clean. Just wipe and go. The price range fit nicely within our budget, very affordable. You get what you pay for. Very competitive price, cant beat it. Very nice.

My wife was baking cookies in our Kenmore oven. Thankfully she, her friend, and both of our kids were not standing near it. All of a sudden, for no apparent reason, the glass on the oven door exploded violently sending pieces of glass flying up to 10 feet away from the oven. Fortunately, our kitchen island took the brunt of the explosion. We were amazed to find thousands of pieces of glass lying on our kitchen floor.

I have a Kenmore 79041053101, the oven locked (5f error code), had to use YouTube to open it, the top burners are difficult to maintain. Repairman fees from Sears is insane $80 are. I have been informed that to replace control board it will cost about $500. It came with the house, 4 yrs old but I will not repair and will never purchase a Kenmore appliance.

My 10 months old barely used not one spill caught on fire cooking Thanksgiving turkey. The fire was huge from turkey dripping a little. I thought it was an isolated incident. Three months later (I cleaned the oven and it was spotless), Paula Dean French toast casserole spilled and caused a huge scary smokey fire during a bridal luncheon. Sears has done nothing except charge me a service call to have 2 technicians come out and look at it. The bottom of the oven is melted. I am furious! Sears told me I should have purchased the extended warranty. (12 months old) My old oven lasted 28 years with 10 times the use! Sears wont do anything. Charged me 140 dollars to have 2 technicians come and stand there and look at it. They didnt remove or check anything

This evening my elder father called to tell me that my mom set the oven to self-clean the day after Thanksgiving. She set the oven to self-clean and they went to bed. When they woke the next morning, the oven was very clean but now the stove top will not heat. I told them to unplug the thing until they can make sure that is not a hazard to operate. After all these complaints I am shocked to see so many customers having problems with the Kenmore ranges. My mother always bought Kenmore and when I bought my first and all homes since have been furnished with Kenmore and Whirlpool appliances. So sad to see that Sears is losing their special touch! Sears was always known for their customer service and customer satisfaction! Now with my parents thousands of miles away, I have to worry about their appliances blowing up.

My 40 stainless steel Elite Kenmore range/glass top looks impressive on first notice. But the design of the rim around the top has caused it to get really scratched in a short period of time (1 year). The drawer below the ovens is very flimsy. The digital oven works great. But the smaller analog ovens thermostat can never be relied on. I love the five burners on the cooktop, two of them having the capability to be two different sizes. I am unhappy with the stainless steel finish... Very hard to clean without streaks. Ive tried everything! I needed the 40 size because I live in a 1960s house that requires 40 stove, or a lot of cabinet rehab. I thought the price was too high. But there are very few ranges available in that size.

I purchased the Kenmore double oven for about $1,500 on Nov. 2, 2012 and the control panel shorted out on Jan. 2, 2014, just two months over the factory warranty. The cost of repair is $450. I have no idea why the panel shorted out in the first place, so I have no idea if it is going to happen again. The design of the oven is such that the vent from the top oven is directly adjacent to the control panel. I purposely never used the self-cleaning feature because I wasnt comfortable heating the oven up to the high temperatures required to clean it. I would not buy this oven again.

I purchased my Kenmore electric glass cooktop approximately 10 years ago, and its been the worst stove my husband and I have ever had! Even from the beginning! It takes forever to heat up. Ive had cheap stoves that preheat in half the time than this stove and this one cost us a pretty penny! Not to mention the burners that are supposed to be quick boil, HA! Its like that old adage, a watched pot never boils! And the minute we got it home, liquid leaked down the vent holes and got between the glass, and there was nothing in the manual about how to clean it, so there it stayed, disgusting looking for the past 10 years, annoying the ** out of me. Until today when I saw something on Google and YouTube on how to clean that, FINALLY! So I did. Well, guess what? Those darn vents are extremely DANGEROUS! They are like razor blades. Sears should make those things so they are dull around the edges. I sliced my finger open on them and had to go to urgent care. Why is it so darn difficult to clean inside that glass anyway, yet so easy for it to get dirty? Nobody want drips of grease running down inside their glass forever! Disgusting! Ir to have to injure themselves trying to clean it. On top of that, now my oven front has a gap from the glass! What do I do? I hate Kenmore! Worst oven ever!

This is the 3rd time I had sears out to fix stove. 1st glass blew out (scratched the whole inside 2nd circuit board/ and now again the circuit board. When you use self cleaning more than 3 times blows board. All in all I have been without the use of my stove about eight weeks. When you call for service and you give them error code. They come out (waiting a week or longer) without parts and you have to wait another 2 weeks for them to fix. Just wish they would credit me and let me buy another brand. This stove is only 1 year old. Very unhappy.

I purchased a Kenmore Elite ceramic counter top stove in 2008, model 970-698432. It has an extended warranty until 2013. When we first received the stove, one of the elements would not turn off. I had to flip the switch on the breaker to turn off the stove. It took 2 weeks to fix because no parts were available. The tech had to remove the necessary parts from the display model in the store. On August 26, my wife placed a pot of water on the stove to boil. A few minutes later, she heard a loud cracking noise. When she went to the stove, she noticed a large crack in the counter top. We called Sears call center and made an appointment for repairs to be made. Without going into great detail, the repair date was set back 5 times. They finally informed us that the part was not due until October 26. The part arrived earlier than expected and the repairs were done on October 18. When the tech inspected the top, he informed me that the crack was not a thermal break but rather an impact break, meaning something was dropped on the stove. I told him that nothing was ever dropped on it, and that there are no signs of an impact on the top. He showed me some spider lines from the bottom of the top. And he told me that the damage may not have happened when the top cracked, that some time before someone dropped something on the top and weakened it to eventually crack. He gave an example that if he dropped his penlight flashlight on the top in the right way on the right spot, it could weaken the top, and eventually lead to its cracking. If thats the case perhaps the top was defective. After all, they are supposed to withstand some force. Now, I am not a tech. But my experience has always been that if you drop an item on glass enough to cause damage, it will leave some kind of a mark, whether its an impact mark, a chip, or crack on the surface, not on the other side. I have called Sears home services and asked to have a senior tech come out and re-evaluate the top. Its no doubt that he will re-affirm the other techs decision. I dont have my hopes up. The cost of the top was $392.00 which I had to pay. So much for extended warranties.

The range is absolutely awesome from its sleek design down to its performance. It has never let me down and has always been up to the task that I present it everyday. The 15000 BTU burner gets water boiling quickly while the smaller eyes keep sauces simmering and other food warm.

My mother is a veteran of WWII but may be defeated by her Sears Kenmore oven. She has a model 790 in wall oven which is an obvious lemon. It will frequently fail to complete a cycle (shuts off before cooking is done) and has ruined several batches of food. The problem appears to be a computer control module. While I was there over the thanksgiving holiday it abruptly locked up (as though about to go into self clean mode) with the holiday turkey inside. Fortunately we were able to locate the plug and unplug the thing (which still did not unlock the oven, but at least the dinner was not incinerated). We were worried about a fire and are grateful that it did not happen while we were out of the room. She has had at least four failures in the last year, but since the problem is intermittent (only once was it still malfunctioning when the tech arrived) it cant be verified for warranty replacement. The available service calls are limited to two days a week by the company Sears contracted with, so almost impossible to get the problem solved. Calls to Sears for repairs are often unreturned. Parts are apparently hard to come by (the control module was replaced, for example, but the part was ordered in February, arrived in August). Really disappointed in Sears... I was raised as a Sears customer, but am alienated by the way they treated my mom and disgusted by the drop in reliability. Used to think I could count on them, but no more.

Weve had our oven 5 years. Its had several problems right from the beginning. The first thing that happened multiple times was on the larger bottom oven the oven racks would come off of the grooves inside the stove and on my occasion I burnt my arm. I contacted Sears several times with that concern. However I heard nothing back. The stove was no longer under warranty. I was inquiring if anyone else had been burnt because of this flaw in the oven. I have continued to have issues with the convection only working half of the time as well as the top oven burning the bottom of everything. I know its time to invest in a new oven. I just didnt think I would need to do so after only 5 years and at a cost of $1600.00.

Yesterday while baking, the inner glass door of my 3-year-old Kenmore oven exploded, sending hot glass shards onto my kitchen floor and into the oven. Has anyone begun a class action lawsuit regarding this product? I have read numerous online reports that Sears does not back this product by repairing or replacing the oven door or damage to the owner. I attempted reporting to Sears customer service and was guided to how to dispose of the oven.

This stove/oven was actually purchased by my mother. She loved Kenmore products. The item in my opinion is okay and I have no problems with its performance. Its just not the appliance I myself would have purchased.

We bought a brand new Kenmore Elite Fridge with double french doors, top of the line a little over 3 years ago. Just after 3 years and the warranty ran out, so did the compressor. We also had bought a Kenmore oven, where the glass broke right before the warranty ran out. It really seems Kenmore is into planned obsolescence, and not making stuff to last anymore. Repair guy says parts and fix wont be in for 2 weeks. The experience has been bad considering you have to keep things on ice, and the slow repair turnaround. Id keep shopping and make sure you pick a brand that is more reliable.

It washed my really dirty dishes to make them spotless with no water spots. Made absolutely no sound whatever. Was very quiet. Didnt shake at all. The dishwashers size was very big. It held many of my dishes. I always had room. Very nice. A few words to describe it was spacious and big. The washers appearance was very nice and sleek with a professional shine to add to it. I personally loved the way it looked same with any other of this brands dishwashers. The value was really great of the dishwasher because the price was in my price range and I had no problem with the cost because it was a very fair price I loved.

I rent my home so I didnt buy this stove but I use it pretty much every day. Its a white Kenmore, ceramic top with 4 burners. One of those is a double burner. I just did the self cleaning on it, which took 3 hours (not as long as some ovens). It burned off pretty much everything but left some crusties between the crack of the door and the oven but other than that it cleaned itself great (I just had to wipe the ash out). The top is fairly easy to clean but to get the ceramic really clean and shiny I use the Kenmore cooktop ceramic cleaner. Its wonderful.

I purchased a Kenmore Electric Built-in oven, model 790 in 2011. Today the fan will not shut off. I had to turn the breaker off. The oven racks are also falling down which is becoming extremely scary and I am afraid to use the oven. I will be calling Sears tomorrow but suspect after reading all these other similar reviews to expect nothing from Sears other than to say they will send someone out. What happened to dependable products and dependable stores? I always looked to Sears and their products in the past but no more!!!

I purchased a washer dryer set. I think it was expensive. Maybe in the $3,000+ range for both appliances. Within a year of buying the washing machine it had mold. We had contacted Kenmore and received no help. Our clothing always stinks and the washing machine puts out a horrific odor to our home. Why is it we cant even buy an expensive appliance and have it work well? They dont care. So now we are stuck with stinky clothes and mold that will not go away no matter how much we clean. Another disgusting company.

I bought a Kenmore French door fridge 1-18-18 and on 10-27-19 it went out. The top does not cool. Had Sears repair come out and said it is not under any warranty. That it would cost over $1000.00 to fix. I called Kenmore and got nowhere with them. I called Deawoo and they also would do nothing about it. I now own a $1900.00 piece of junk. I will never and recommend no one ever buy anything Kenmore as it is not made in States and only has a 1 year warranty. They are junk. Nothing like when I was a kid and everything in the house was Kenmore. Worst thing I have ever bought. I will no longer buy, go to, ok deal with Sears or Kenmore ever again with anything. I am now selling my riding lawn mower, kitchen stove, washer and dryer before they break and I have more junk to find a way to get rid of.

I bought all 4 appliances at one time, Kenmore elite top of line bottom freezer/ref, dishwasher, microwave and electric stove. Ive owned them for at least 4 years and had problems with all of them. I paid top dollar for junk. What put me to post my displeasure was the refrigerator. About 1 month after warranty expired I began to receive Er 1F messages. I read on internet to pull the plug and it will resolve problems. I did it several times a year since then and problem would resolve and come back again. Now its becoming more frequent and water is now leaking from ice-maker. Going to change fan and motherboard to see if it solves the problem. Dishwasher also top of the line which I had to change major part that failed which caused major flood/water damage to house. Lucky that was still under warranty at the time. I would not recommend this product to anyone. Buyers beware. I signed up to a class action suit regarding refrigerator problems couple years back but did not hear back from group filing lawsuit. Sears and Kenmore should stop selling these inferior products with the elite tag. I had a GE appliances that lasted for 10 years or more which was much cheaper and more reliable than these terrible products. No wonder they were pushing me to purchase extended warranty cause there was known problems with these awful appliances.

I really have had a very good experience with this dishwasher. I was always pleased with how well the dishes were clean. As long as I used a very good brand of dishwasher liquid and arranged the dishes in the washer so that nothing was covered up by another dish the dishes all came out very clean and spot free. The size of this washer was good for my family of 5. We didnt have to do much hand washing as we were always able to put most if not all the dishes into this washer to be washed. I love the color of this washer because it matched the colors of my other appliances. Black does not show a lot of stains. It just really blends well even with my cabinetry. It is very easy to wipe clean. The perceived value is that it is a good solid brand that is worth more than the money paid for it. It makes my life so much easier being that we do have a nice sized family and as much as I hate to do the dishes this really makes it easy for me to get the dishes done so it is more worth the money we paid for it.

Reasonable amount of time for cycle to be completed, clothes never came out ruin in any way, machine used a fair amount of water, but never exceed amount. Have use my Kenmore for years and have not had a problem yet, no problem of any kind, no dial slipping, no buttons sticking, no nothing. Received the machine I picked out without any dents or scratching marks on it. Same color all around, no fading. My Kenmore machine was not the cheapest but it was not the most expensive one either. It was the middle of the price range that I wanted to spend and I received everything I wanted on the machine.

I purchased a bunch of Kenmore Elite kitchen appliances from Sears 3 years ago - a gas range, a dishwasher and an over range microwave and hood combination. The problem happened with the microwave. When opening the door of the microwave recently, a peace of plastic from the edge of it got broken all of a sudden and fell on the floor. It was definitely not caused by us, or our inaccurate using of that equipment. We are very neat people, do not use the microwave frequently, just a couple of times a week and always very accurately. The problem was definitely caused by a disguised damage that the door obviously had since the beginning. Our attempt to receive a reasonable service from Sears resulted in an estimate in the amount of almost $400.00 for replacing the door, while the total price of the entire new product when we purchased it 3 years ago was $499.99. We understand that our product is not covered with a warranty any more, but, assuming that the damage (a very unusual and caused definitely by a disguised problem), can the repair price provided to us be considered reasonable? Just after 3 years of a very gentle usage of said appliance? It is obviously that both the manufacturer and the Sears corporation are not interested for their products to last long so that the people have to buy new frequently, increasing their profits. We are extremely disappointed and advise people not to purchase any appliances from Sears and avoid purchasing Kenmore products at all. Kenmore does not have a direct customer service, all attempts to contact them are transferred to Sears, while Sears representatives refuse to provide any reasonable help telling us that the repair price depends only on manufacturer. Once again, its just 3 years of an extremely gentle, infrequent and neat usage of that microwave and weve done nothing for this to happen, however, now we have to make a choice between repairing it for almost the price of a new one or buy a new one. Our previous microwave served us almost two decades and we would still have it if not the kitchen remodeling - the reason we decided to buy a new one. We will never purchase any Kenmore product anymore, nor we will purchase it from Sears. People, be careful - Kenmore and Sears are not reliable!!!

Kenmore Elite model 790 789 02000 - Bought a 5 year old home - oven not working - $495.00 to repair. Needs 1 ignitor, 1 controller, main PCB to be replaced. This was only a summer cabin, oven seldom used and its broke already. Will have to wait to repair or buy new as still have 2 Mtg.

My new Kenmore range with convection oven ha aint peeling off where the oven vents. They say its cosmetic, not covered under warranty. Suggestions?

Model: Kenmore Stove Model 970-687131. The stoves finish was sold as a stainless steel model, but really its just a stainless steel coated finishing not at all stainless steel at all.. I feel duped of course, because the FINISH is so terribly done its wearing out fast... (see picture attached). The proof in the pudding is that the VENT hole from the oven on the left hand side has caused the finishing to come right off. One day i was cleaning the stove and bam the finish right above the venting area washed right off... Not exactly what I call QUALITY...Next time I intend to take my trusty super magnet with me anywhere I intend to buy stainless appliances and ensure that they product is exactly that, stainless steel. Magnets dont stick to stainless steel 18/10 or higher far as I know and that should be proof enough, plus I can always ask more questions and check demo models more closer. I am definitely not planning on another KENMORE forever here after. Thats for sure...

This is the worst stove I have ever had, the oven control panel went out one year and two weeks after purchase from Sears, replaced the oven panel cost over $100.00. One year later it has gone out again. BAD BAD STOVE... DO Not buy this stove.

This fridge lasted almost 3 years before I moved and left it at my old home. It worked very well and the ice machine was fantastic. The produce stayed very fresh also. Very small freezer. Too small to do big shopping trips at one time. Always had to rearrange and stuff things in. The produce drawers are small too. Stainless steel was beautiful. The shininess always showed. The machines were elegant. The inside was refined and modern. It was very nice looking in general. The value was just fine. The price was just right for a machine that lasted for so long and never had an mechanical issues. The value was very balanced.

Always wanted a gas stove. However, I did not know that I would dislike the oven! It’s undependable and inaccurate. Love the cooktop a lot. Am replacing the unit with a Kenmore Elite dual fuel as soon as possible.

2 years ago we bought a Kenmore oven. After several months of having it, I decided to use the self cleaning option. Our oven had no built up grease, and it really wasnt dirty because I take really good care of my things. I read the directions and proceeded. I have done this many times before with other stoves and no problems. After an hour I started smelling an odd odor. My husband said, that is normal, that is the cleaning odor you are smelling from the burn off of the cleaning process. I said I know that smell you are talking about and this seems different. It smells like burning wires or rubber. He said dont worry. After 1 1/2 hours it looked like there was smoke in the kitchen and I said I was too scared to leave the oven on, and the smell just got worse. I shut the stove off and waited until you were allowed to open it. The very top of door turned a yellow brown and the seal around the glass on the inside oven door melted. I am horrified to think what would of happened if I kept the stove on the time the manual said to? I have never used the self cleaning option again. Sears refused to do anything about it. We wanted the door replaced and they suggested a fifty dollar gift card instead! We are now having to replace this stove because I am afraid to use it. Several times after that sometimes when you would turn it on, there would be an unexplained smell, like burning. I was really scared the other day, I turned it on to my normal cooking temp. of 350 and it smelled like wires burning. I quickly turned it off and will now never buy a Kenmore or a stove from Sears again!!!

Kenmore Elite Electric range: After running the pyrolytic cleaning cycle, the inner liner of the stove has warped. Except on the lowest level the wire racks will no longer support a load. I place a pan on the middle level (usual for baking) and the rack collapses!I paid Sears (~$100) to send a technician to diagnose the patently obvious problem. Still, they wouldnt do anything (out of warranty) except perform a $1,000 (my estimate for parts & labor) repair that would simply replace the warped parts with more of the same to repeat the performance after another cleaning cycle. I’ve sent letters to the president of Sears Canada, no luck. I have plans to fix it myself. I hope Sears keeps bleeding red ink. Sears will never sell me anything else!

Kemore Range Model 970503720 - My wife and I have had three brand new stoves stop working on us. The most recent stove was a Kenmore Model 970C503720 which is a convection fan. This was an upgrade from Sears from the basic model which did not have the convection. Soon after purchase on stove number one, the clock stopped which controls the oven temperature. This would not allow the oven to heat up higher that 287 degrees. We had the control board replaced but it died as well. We received a replacement stove, same problem occurred; then, we upgraded to our current stove and the same problem occurred. Sears indicated that this will be the last time they will help us because nobody else has this problem and they have suggested that if it happened again we must have a wiring problem. Nothing electronically with regard to the stove has changed in our house and before we bought these three new stoves, our previous stove ran just fine for 20 years. It is my belief that the control boards are defective. So now we are going to approach Sears for a fourth time; concerned that we will not get satisfaction. We are willing to upgrade to something that does not have this kind of control board but did chose to stay with this design to avoid having to buy new pots and pans to accommodate the newer cooking surfaces.

Kenmore model # 79092803013 electric range oven started smelling plastic burn every time I turned on the oven. Well, I should have turned it off but I didnt. Thanks to God it didnt cause any major damages including fatalities. The baking and broiling elements stopped working and decided to open the back panel of the range. To my surprise the control board and the harness was burned and melted until changed to complete black. They should have recalled their products knowing their safety issues. The sad thing is all my appliances are Kenmore. I will never buy their products again. Be Aware!!!

My Kenmore Built-in oven is a workhorse. I have had one service call in 16 years of using it, and that was due to something I did wrong. I dont know how old it is, but it was built in when we bought the house in 1999. They may no longer be as good, but one can hope.

Have had no problem with it and seems to be very efficient. Last year the power went out for two days and the food was still cold. We had not opened the door. 24 cubic foot, held everything we needed and more with this side by side. Eggs milk and other things with plenty of room to spare. When we bought a birthday cake last year that fit also. I really liked the stainless steel, was not only easy to clean but matched the dishwasher and the cook top. The black water dispenser also was a good match with the range hood. It was definitely worth what we paid for it and they took the old one with them after they installed this. It looked really nice there especially with the stainless steel.

Purchased oven in 2013. Worked well for a while, but now I am having a problem with the controls. Recently, the oven control panel has started flickering and will not completely shut down when the ovens timer reaches zero. Big disappointment!

Several months ago, while I was standing in my kitchen with my 9 year old granddaughter, we heard a high pitched noise. What happened then was terrifying. The outer glass on my Kenmore range model number 79075716893 had exploded out towards my granddaughter! I called Sears and was transferred through at least 4 representatives, only to be transferred to the repair department again. I received no help at all. Then, when I asked to speak to a supervisor, my call was disconnected. Sears needs to get on the ball when it comes to safety and not run away from the problem before someone gets hurt!

The Kenmore Electric Range model #790.9011 is a traditional coil top stove that I purchased in 2011. Within 2 years of this brand new purchase I had to replace a burner fuse. The part costs $30. Within 5 years, there was a flash of light and a small explosion at the oven control panel and then it went blank. The part cost $170 to replace, assuming that would fix it, according to a parts store expert (he was a former repairman). I didnt think it was worth replacing and had to get a new range. The warranty was for only one year on the Kenmore and according to a store salesman all range brands only have a one year warranty today too. Manufacturers online claim that these types of ranges should last about 16 years. I have since found out that although the latest version of this Kenmore stove rates well with Consumer Reports, it is made by Electrolux, which has a poor repair history and poor brand reliability, according to Consumer Reports. It looks exactly like the Kenmore I bought 5 years ago. I wonder if the Kenmore I purchased in 2011 was also an Electrolux model. I definitely dont recommend the Kenmore Electric Range.