Too many complaints over this issue of failing oven walls to support racks. We should join forces to be heard. My racks fall too oftentimes.

Ive had this refrigerator for just over a year and the motor in the defrost went out, ice maker was not working correctly. Had to have Sears in 4 times to get it fixed. Once to diagnose the defrost motor not working. Second to put in the defrost motor and put in a rebuilt ice maker which did not work. The last time the tech put in a new ice maker and it is finally working fine. This refrigerator was manufactured by Frigidaire which is usually a very reliable brand. They are make appliances to be throw away just like other products. Sears service can be a problem getting someone in to service appliances. I finally had a couple of good tech who took care of refrigerator, dishwasher and stove. I will never buy another Sears product again.

We are trying to prepare our Thanksgiving pies, and simply open the oven door to place the pies inside and POP! Nothing made contact with the glass, it simply shattered all over the floor. My oven door looks just like all the others here, so tell me its not a manufacturers defect. Every appliance Ive purchased in the last ten years has been shoddily built somewhere other than America. I say let Americans build something again. The closer they are, the more likely it is I can kick them when my expensive junk breaks!

My oven and stove top are great. I never had a problem. True to temperature. Cooks evenly. No issues at all. I would highly recommend this product. I would buy it again in a heartbeat. You wont be disappointed if you purchase this range.

Our Kenmore Elite Model 790.48193000 has been broken for almost two years. I am sure that Sears Warranty Service provider is waiting for the 3 year service contract to expire. After the first cleaning in the top oven, the temperature of the oven was not controllable. If set at 425 it would go to temp and then go down to various lower temperatures. Often as low as 219 degrees. Countless meals were ruined. Sears phone service providers were painfully sympathetic and scheduled 8 appointments over the last year and a half. Control boards were replaced, recalibrations were made and each time the service person pronounced the oven fine. But each time we try to cook something in the oven it is ruined because the temperature drops. We finally got moved to the elite lemon guarantee replacement department and after expressing deep unhappiness and growing frustration we were sent up to a supervisor who approved a $970 replacement credit. The double oven is selling for about $2500. How is this a replacement after a year and a half of broken oven? So dont waste your money on Kenmore or Sears products and dont buy their service agreement.

I like the oven. It look like it will go with my kitchen setting. My thought is it a good product. They cook very well. If anyone need a stove buy the appliance. The quality is very nice and beautiful appliance get it in silver.

I am irate with Sears. I purchased a Kenmore dishwasher from them in December 2010, and I had my own technician install it. The dishwasher was a total lemon, and started malfunctioning the first week we owned it. After four repairs for the same problem, and eight months of begging, Sears finally agreed to replace it. What is the only catch? Since I chose to use my own installation technician instead of Sears service, Sears now expects me to pay $150 to install a new dishwasher! So, they sell me a piece of junk, and then expect me to shell out $150 to remedy the situation! This is unreal.Below is a list of everything disappointing about our Sears experience:1. Sears didnt agree to replace their product right away. It took four breakdowns, and eight months to get them to get any sort of customer service.2. Sears never informed me when I bought the dishwasher that by not using the Sears installation service, I would be responsible for the replacement costs, if the product malfunctioned.3. Their multitude of DISRESPECTFUL sales representatives ranged from sarcastic to condescending and arrogant to blatantly rude.4. I was informed that I could not speak to anyone higher on the chain of command than a sales representative. I could write to the CEO if I wish.5. Their sales representatives on many occasions reminded me that, they were doing me a favor by not charging me a $50 restocking fee for the replacement dishwasher, since my product replacement was outside of the 90-day window. Ummm, Sears refused to replace the dishwasher within the 90-day window despite the fact that it had broken twice!6. One sales representative sarcastically offered me a $10 gift card for my year of trouble.I am incredibly disappointed in Sears. They used to be my “go to store” for any appliance, automotive, and outdoor need. Unfortunately, they will NEVER see another dime from me.

Power went out due to windstorm and when it came back on I realized my Kenmore Elite 42562 4.6 cu. ft. Slide in Electric Range wouldnt work. Sears sent a repairman and it was about $900.00 to repair since it was the electronic controls. The range cost $2000.00 and I had it for just over a year so I wanted it fixed. They said I needed 4 parts, but after almost 2 months I had only received 1 part. Eating out is expensive so it was frustrating. Then I received a call from customer service saying they cant get the parts. Customer service is having the part picked up tomorrow by UPS and will then credit me, but I assume I will be out the cost of my range. I am beyond frustrated and when I looked online tonight the range is still for sale. Do not buy this range!

Kenmore Elite Range - Today is 12 March. My wife came home and the House was full of smoke from the stove being on high. I had cooked some Cabbage for my wife around 11:00am. I left to go to work around 2pm and left the burner on the lowest setting which was Low setting to keep the cabbage warm. She came home around 6:30pm and the Fire alarm was going off and the house was full of smoke. She tried to turn the burner off with no luck. She had to go and turn the breaker off for the range. I came home at 10:00pm and went and turned the breaker back on and the front right burner where the pot was on and it was on high again. I played with all the switches with no luck at all. I had the main circuit board changed not even a month ago by a service tech. He told me that it controls all the switches for the top and also the oven section. I had to go and turn the main breaker off again.. THIS ALMOST COST ME MY HOUSE. FOR FOLKS READING THIS, BUYER BEWARE... I will not purchase another Sears product!!!

I really have had a very good experience with this dishwasher. I was always pleased with how well the dishes were clean. As long as I used a very good brand of dishwasher liquid and arranged the dishes in the washer so that nothing was covered up by another dish the dishes all came out very clean and spot free. The size of this washer was good for my family of 5. We didnt have to do much hand washing as we were always able to put most if not all the dishes into this washer to be washed. I love the color of this washer because it matched the colors of my other appliances. Black does not show a lot of stains. It just really blends well even with my cabinetry. It is very easy to wipe clean. The perceived value is that it is a good solid brand that is worth more than the money paid for it. It makes my life so much easier being that we do have a nice sized family and as much as I hate to do the dishes this really makes it easy for me to get the dishes done so it is more worth the money we paid for it.

Its a durable dishwasher and cleans dishes very good. No oils and dirts and cleans germs. It looks very nice in the outside and is proven that its a good quality product. The size of the dishwasher is just perfect, not too big and not too small. All the dishes fits good and have some places for the little utensils and other stuffs you need to put in it. The dishwashers appearance is very unique and really nice to look at. I can say it is very eye catching and looks really sturdy. It is indeed a good quality product. The dishwashers value is perfect for anyone. It is very affordable and with the great value, it gives you work that not all dishwashers can do. I will recommend this product as it is proven and tested.

The range is not bad for the price. It would be nice if it offered a little more room in the oven. It would also be nice if you could get a good peek inside the oven without having to open the door all the time.

It’s a microwave with convection built in, I use it more than my oven, convenient and easy from defrost to heating food or baking scrumptious deserts. It’s a great choice to work with, the settings are easy visible. Works like a charm, love it.

Kenmore Range model 970-67843 - Hello, We are hoping that you can help us resolve our defective Kenmore range, which we purchased new from Sears in Kelowna, BC 4 years ago. We have always purchased Kenmore appliances, and have always been happy with them. So when we lost our home to a fire in 2009, and rebuilt it, we once again, purchased all Kenmore appliances including Frigidaire manufactured range and fridge. We felt confident that we were buying a quality product, but did purchase the 3 year extended warranty as well, which has of course, expired. Then this Thanksgiving, Oct 2014, we had just about finished cooking our Thanksgiving dinner when we heard a buzzing noise and saw black smoke coming from the back to the range. We turned it off and the next day, turned the oven on, only to find that it did not work at all. The cooktop does work still. We called Sears only to be told that the warranty was expired and we were out of luck. So we took the range to a repair service, who told us that it would cost us at least $500.00 to fix the oven. This does not seem right, when our appliance is only four years old. Clearly there was a manufacturing defect. We cannot afford to buy a new range, or pay hundreds of dollars to fix this one, and we are asking Frigidaire, as the manufacturer, to stand behind your product. We have been without an oven for two months now, and that is not an easy thing at this time of year. Please respond and let us know that we can feel confident in our purchase. This stove is not only defective, but dangerous, and should be recalled.

My Kenmore Bottom Freezer Refrigerator Model #795.7305 has proven to be a disappointment. Although interiorly spacious with Ice & Water dispenser, a total of 7 bins on either side of the doors & various other nice features, I must warn you, BUYER BEWARE! I have owned this refrigerator LESS than 5 years and have already had to replace two door bins and the ice door bin. All are made of plastic and all bins cracked. The PLASTIC ice door bin costs just under $153. That is some expensive PLASTIC! When consulting the Sears parts department, they mentioned that the new and improved Ice bin is stronger (which leads me to believe that other customers have had same experience and that is why they have revamped the ice bin. The warranty on the $153.00 new, improved PLASTIC ice bin is only ONE YEAR. 365 days! Gone are the days of sturdy, long lasting appliances from Sears. Buyers please think twice! At least with this model. Oh, its just my hubby & I who are in our 60s, so there is no slamming of refrigerator doors or rough handling of these plastic pieces.

We were excited about our new Kenmore oven. It was installed today and it took more than one hour to reheat the oven to 400*. After turned off the oven, the fan was on for a while. Its also very loud oven. Its new and we already called Sears for service. Im having red flags already and not sure if I will keep this oven. Do yourself a favor do NOT buy Kenmore.

Sears Kenmore Elite Convection Microwave Hood - Paid over $600 on sale for this item in July, 2012. Was installed about three months later. Now, as of April 2016, the microwave no longer works. For about the last three months, the microwave would work if I jiggled the door a couple of times after setting the time - however, randomly, it would turn itself off in the middle of the cooking cycle. Now, no matter what I try to do to get the oven to work, nothing! This is the last Kenmore appliance I ever buy. Remodeled the kitchen in 2012 and purchased all new Kenmore Elite appliances. After the experience with this microwave, I am done with Kenmore. I would hope that a microwave which retails for over $900 would last a little more than a few years!

We have been pleased with our refrigerators performance – it has been reliable and efficient. We have plenty of room in the fridge and freezer and we like that we can rearrange the shelves if needed. We are able to fit everything we need in the fridge. There is a lot of usable space on the door too. We like the overall appearance of our refrigerator – the stainless steel finish matches our other appliances and makes the kitchen look nicer and less dated than it did. Large appliances are expensive but, in this case, we felt like it was a good investment because its a brand that we trust and have had good experience with in the past.

Kenmore Elite Double Oven Range 7909731 - I would rate this and Sears customer service at -0- stars if I could. Purchased this range in November 2016. I do a good bit of baking, so paid to upgrade to Kenmore Elite convection double oven. I have purchased Kenmore appliances for over 25 years with no issues. This will be the last one. Began having issues with the convection ovens fan not working or maintaining temperature in December. Raw AND burned cookies. First service call in January. I was told there was nothing wrong with the temperature after the tech shot his laser thermometer in there to check, says I have to wait 15 minutes after the oven SAYS its preheated to the set temperature and that I shouldnt put more than one thing in the oven... what? Thats why you pay more for convection!He replaced some screws that were sitting in the bottom and left. Whatever... tried baking muffins didnt rise, raw middles and burnt outsides. 2nd service call. The day tech was supposed to be there calls and says not coming, will order a new control panel and reschedule. After replacement, baking takes at least 20 minutes longer than recipe indicates, overbrowning outside. 3rd service call. This tech tells me the oven is 25 degrees over what it should be and recalibrated. Next baking attempt, the temperature decreases to 180. Ok, Im thinking maybe I hit something. Next day, baking again. Preheats to 350 and then starts beeping, flashing error codes FJ5. a locked and a 9 with ... Call Sears, tech scheduled for next day between 8 am and 5 pm, will call 30 minutes before arriving. Calls me in driveway and says he will not wait, will not come back and they are not allowed to call before the first call. Was on the phone at least 6 times with Sears customer service. When the tech comes back 5 DAYS LATER, hes never heard of the error codes and is ordering the same control panel that was replaced 6 months ago. This is ridiculous. I will never buy from Sears again. The lack of customer service is appalling.

I bought an electric slide in oven a few years ago, and ever since, the oven temperature does not run true. I had to purchase several oven thermometers to see what the correct temperature was. The MAIN issue that really scares me is the self-cleaning button is too easily activated and locks the oven door. It gets extremely hot and is extremely hard to shut it off. One time, we had to call a neighbor to help us pull the unit out to shut it off. I hate that the digital buttons are located in front so when I wipe anything down to clean it, it activates ALL of the features and I have to constantly push the stop button to cancel out the functions.The clock quit working also. I will never buy another Kenmore product after my experience with this oven.

Kenmore Elite model 790 789 02000 - Bought a 5 year old home - oven not working - $495.00 to repair. Needs 1 ignitor, 1 controller, main PCB to be replaced. This was only a summer cabin, oven seldom used and its broke already. Will have to wait to repair or buy new as still have 2 Mtg.

I would like a little louder alarm, I would also like to have a plug in on the back panel. I also would like to make it easier to clean inside of the glass. Otherwise I really enjoy my electric stove. The last one I had lasted 24 years of hard use. Since I love to cook and bake.

Kenmore Ultra Bake Super Capacity Free Standing Gas Oven - Our oven stopped working right before Thanksgiving of 2012. It would not hold a temperature or even turn on at times. We had the control panel replaced for $300, and it got us through Thanksgiving. The oven originally cost $600 so to replace the control panel was very expensive. Right after Thanksgiving, it began to work inconsistently again. Our most recent incident was where the oven stayed on and increased the heat even though we turned it off and the control panel said that the oven was off. The gas was still on and clearly, the oven was increasing in temperature. We then got the error message E2-F3 which is the warning that it was too hot. We could not get it to turn off so we called the gas company to come right away. The gas man that showed up said that if we had cut the power to the house, the gas would have remained on unless we turned the gas valve off as well. This stove is too dangerous to keep. I would not recommend this product to anyone.

We own a Kenmore Elite double oven that will no longer hold the racks in place in the bottom oven. This is a very dangerous defect that has caused multiple spills and also burns. Sears claims to be unaware of this defect event though there are many complaints about this same problem on the internet. The problem is caused by the walls of the oven bowing out due to regular use and cleaning of the oven. Sears refuses to issue a recall on the oven and has offered to provide a service call at our expense which does not even guarantee that it can be fixed properly. If this were a car, Im sure it would have to be recalled but I do not believe there are adequate consumer laws that cover appliances. Sears does not stand behind their products.

ANOTHER KENMORE 790 SERIES FRONT GLASS PANEL EXPLOSION! I have twice, in an approximately two-year period, had the same disturbing incident many others here have described. Twice, the entire glass front of the oven surface forcefully shattered all over the kitchen floor and adjacent room. When the first incident occurred, the company promptly replaced the glass front and assured us that this was an isolated incident. When the second incident occurred, the representative reported that someone would come to our home to replace the glass, but that we were twenty days out of warranty. Any expense would be ours. It is clear to me, a non-engineer, that the nature of the design is hugely flawed and very dangerous. Others of my friends have Kenmore ovens. While their handles meet a secure oven metal piece, our handle meets glass front surfacing. A heating temperature of as little as 350 degrees resulted in this near tragedy. I would not dare to try the self cleaning feature. While I have always been satisfied with Kenmore products, THIS OVEN IS A RISK TO YOU, YOUR FAMILY AND YOUR COMPANION ANIMALS. IT MUST BE RECALLED. Seeing the consistent number of unresolved complaints, we, the consumers, need to consider a class-action-suit. I NEED TO HEAR FROM AS MANY OF YOU WITH SIMILAR NEAR TRAGIC INCIDENTS AS POSSIBLE. I cant guarantee results, but it is clear that the Kenmore brand has callously ignored this risk to our health and safety.

Performance was good. I rarely needed to pre-wash dishes by hand. Just rinse any solids or large amounts of liquids and dishes were always clean, even without using the hi-temp wash. Noise was tolerable, so you did not feel like you had to be in another room while the dishwasher was running. It is a standard sized dishwasher with a fairly normal interior layout common to most dishwashers in this price range. Dishwasher looks very nice in a kitchen of stainless steel appliances. They do show smudges and dirt, so cleaning is important. Window cleaner works wells to avoid streaks, but using stainless steel appliance cleaner gave the metal a deeper look, with easy application and is worth paying a few dollars for. This Kenmore was a good mid-range dishwasher. It is not silent, nor does it have an extremely well thought out interior, but it cleans well, looks good, and gets the job done for a reasonable price.

Kenmore Electric Built-Oven model 790 oven has been down twice. Replaced element within 6 months, it something else. The stove will not heat up again. Holidays a few weeks away. No deserts will be baked. Kenmore Product.

We bought a new Kenmore electric range model #790.93751102 in 2001. I have not had any problems with the oven until two nights ago. We turned the oven on to 350 degrees and waited for it to preheat. We put cookies in the oven and within a few minutes there was smoke inside. My daughter opened the door which caused flames. She shut the door. Smoke was all over the house and pouring out of the oven. I turned off the oven thinking that would do it. Smoke was still filling the air and the oven was getting hotter. I looked in the door window and noticed the upper element was on. We decided to turn the breaker off. Im so glad I did not open the door because we heard a pop and flames came shooting out of the door and then quickly got sucked back in. At that point I called 911. The fire department was dispatched as well as some deputies. We were instructed not to open the oven door until someone got there. By the time the deputies had arrived, the oven was no longer smoking.When we turned the breaker back on, the upper element went back on, and we hadnt touched the oven. The broiler just turned on for no reason. I contacted Sears, and the technician said he had never heard anything like that happening. I told him he should do a search because I found that there are plenty of us around. I know the unit is not new, but that shouldnt happen. Thank God no one was hurt, but we could easily have been, and our house could have burnt down. Im glad we did not leave the kitchen to go to another room until the timer went off. Thinking about that makes me shudder.

I bought back in 2005 a refrigerator, microwave, dishwasher and oven from Sears. All Kenmore. Well lets see. The refrigerator starting rusting on the outside in about 5 yrs. then the microwave handle broke in about 6 yrs. and the dishwasher panel on the bottom all the paint flaked off and now the oven that I have hardly used has a hole in the inside of the oven... Its a flippin crack. Rust and more rust where the racks slide... I will never purchase anything from Sears again... This is junk...

We splurged and purchased the Kenmore Elite Double Oven Model #79098023800 in 2009. It has worked fine and I have done self-cleaning on it several times over the past 3 1/2 years. However, since the last cleaning, the oven racks dont fit anymore and fall out of their grooves and this causes me great concern. I first thought it might be the racks that were the problem. I have an extra rack that came with the oven which I have not used in it since we bought it. When I tried that one, it too was too small and didnt sit safely within the grooves of the oven walls. I measured and compared it to the other rack and they were the same. Once I looked online, it appears that Im not the only one with this issue and it seems the oven walls have bowed out slightly and have created this problem. Having contacted Sears, they said they can send a tech out (at the cost of $75) to evaluate what my problem is and if and how it could be fixed. She said their system doesnt show that there is such a problem with their oven (or at least my model) and that quite often people blog about it but dont officially complain to the right department so they dont recognize the issue/hazard/problem. This is very concerning. I have three children in the house. I love to cook and bake, and Im now worried about the safety of my family and home. I have lived in a lot of houses over the past 30 years and have cooked/baked on up-teen amounts of ovens. Never and I mean never, have I seen this kind of problem. I find it hard to believe that Sears isnt aware that there is a manufacturing issue on some of their ovens! Shame, Sears, shame. You have officially lost a very dedicated consumer! And yes, Im going to complain to the right department. For anyone else who has this issue, please call Sears at 1 800 638 2772 and let them know so they cant claim that they have nothing in their systems regarding this issue!

Love this ice maker and cold water. Very economical also. Has shelves that you can move to suit your needs and easy to clean. The side of the refrigerator has so much room for milk, soda. They can fit any size soda bottle. Its 25 cubic. It is fantastic and meets all my family needs. You can arrange the shelves for height to fit your family needs. It has 2 drawers on the bottom for vegetables and cold cuts. Its freezer has loads of shelves and a huge slide out bin on the bottom. It freezes excellent, nothing is ever soft. I own the stainless steel one. It is very attractive and easy to clean with Windex and paper towels. I love the sleek modern look in my kitchen. It goes with any color on any other appliances you might own. It really looks like an expensive appliance but it was very reasonable price at my Sears store. It freezes very fast so food is not ruined and nothing has to be thrown out which saves you lots of money in the long run.

My dishes always come out great. I never have to rewash. All I ever do is just put them up. It is fast and not too loud. Never disappoint. The size was perfect for my kitchen. I dont have a big kitchen so I need a med dishwasher. This one is great. I do not see why you need a bigger one unless big family. I needed one in black so they got me one. It is sleek and I love how it matches my other Kenmore stove and microwave. Now I just need Kenmore fridge. The price was great. One of the key factor I bought the item. And I found that I got great performance for the value. I love my dishwasher and always will.

The price of the dishwasher was in the price range that fit my familys budget. It is nice to get what you are paying for and that your money is spent on a item/dishwasher that will make you say, Money was well spent. I enjoy the size, because it dont take up too much space in my kitchen. I hope that when I purchase a new one that the size will fit where we want lose counter space. My kitchen is not big, so I need the dishwasher to be a decent size that can get the job done.I would improve the function so that it is easy to use. I need a dishwasher that is easy to function, but have the power to do marvelous job of getting the dishes clean and spotless glassware. Durable and long-lasting is something that needs to be a plus, especially when this is a important piece in homes. I wish it can be controlled with a remote, so that if I forget to start it I can do it with the remote. Also, make the writings bigger, and the knobs are more easy to read as to where you can tell that you have it on the correct setting picked.

We bought a Kenmore Power Miser 12 from Sears, one of the best they had with 12 years warranty on parts and supply of a new heater in case of leak. Last Friday I found my basement flooded. The WH was dripping water and rust was coming out from under the cap and other places. I stopped the water and turned the electricity off, then called Sears. They said s.b. would call us within 24 hours to set up an appointment. However nobody called. The same thing was happening again and again from Saturday, Sunday, Monday. This morning (Tuesday) they told me that they have no technicians in my area to verify it. (Its laughable - I live in NYC suburb and 1 mile from Sears store in Yorktown Heights). I was told to find a licensed water heater technician to confirm that water heater is not repairable and then they can replace it. I have to pay whatever the technician for verification asks and then the installation itself.When I asked them for more details how to arrange things, how the technician will let them know that the WH really needs to be replaced they disconnected me. Even after another 40 minutes on phone I could not get back to my case again. Knowing that customers cannot wait too long with leaking water heater, they frustrate them but doing nothing, telling them lies that s.b. would help them. The only purpose of this bureaucracy is to give up their rights. I hate Sears for this. Now I am stuck. I cannot get anybody from Sears to come and fix it or replace it. I am sorry I didnt get a tank from somewhere else. I wont shop at Sears again.

Kenmore Electric Range Model 790. Do not purchase this product!! The past few years we have been dealing with this range going directly to broil while baking. Almost started a house fire when it first happened. After calling and writing Sears I have gotten no response, no help or assistance with repair and there has been no recall even though I have read hundreds of similar incidents. I have unplugged it, reset breaker, and it works for a week or two then does it again. I have learned to cook using broil but it gets too hot and code error F10 flashes. Absolute terrible product and I am disappointed in Sears for not helping people out and for safety reasons, getting these ranges out of peoples homes. No wonder Sears is all but going out of business. You cannot run a successful business selling this kind of appliance. PLEASE RECALL THIS ELECTRIC RANGE!!

My husband and I went to Sears appliance in Clifton March 6, 2014. The salesperson was rushing to make a sale, but we insisted on asking questions like, Can the microwave be used with the rack that is inside it? He told us they sell them with the rack because it can be used with the rack. We paid $400 for the Kenmore over the range microwave oven. We even purchased the extended warranty. With both the manufacturers warranty and the extended warranty we felt safe. Well, the microwave caught on fire and when we called we got a royal run-around for 3 hours. Sears blamed the manufacturer, the manufacturer blamed Sears, then Sears blamed me for using the microwave. The consumer is now blamed for using the appliance as the sales person said it could be used. This microwave has a rack to be used when cooking. It worked well for 6 months, then it caught on fire. When we asked about the warranty and manual, it turns out that the consumer is at fault no matter what happens.My house could have caught on fire. I have a microwave oven that should not be sold because of its tendency to catch on fire or blow up. The techs used the words blow up, not me. It is a fire hazard. Sears will neither replace nor will they repair the microwave. The people at Sears dont know that Kenmore is a part of that company and that they have the same numbers. Its ridiculous. I took pictures of the charred section. I thought Sears was better than that. I guess the best suggestion is dont buy microwave ovens from Sears. I checked other reviews and they all give terrible reviews. I should have read those first.

I was cooking a frozen pizza Wednesday night when I heard a loud breaking of glass. It was my oven door. The whole glass shattered. Thank God something was holding the glass together avoiding glass on the floor this time! Yes, this has happen twice since buying it brand new in 2014!!! Thinking about a lawsuit because they want me to pay because its not under a warranty anymore! Very mad without an oven in a two year old house!

Our Kenmore (aka Whirlpool) front load washer, model C4810, purchased July 2010 requires a nearly $400 computer replacement. Sears charges $84 (with tax) to have a technician tell us it will require a $400 repair, then very generously offers us a $75 coupon toward a new washer ($1,000 or over). What a slap in the face this offer is! Especially after purchasing four major appliances from Sears three years ago (along with numerous items since). Our gas stove (Kenmore) and refrigerator (Whirlpool) are starting to show many issues as well. I cant understand how Kenmore/Whirlpool can be top rated in Consumers Reports and etc. They can have their coupon. Ill go with a domestically made lesser known washer this time around. Same for the other appliances when they go.

I chose this specific dishwasher brand because it matched all of my other appliances in the house, refrigerator and stove and it was the biggest bang for the buck at the time. The features that I like with this dishwasher, can hold all of my dishes and glasses and it cleans them thoroughly without leaving an ugly residue behind. Also, I really like that the racks on this dishwasher hold all of my dishes and glasses and the dishwasher door has all of the buttons on top and out of the way.

Nice looking oven, but it Shuts down randomly - F44 code. Had it replaced in less than a month after purchasing it NEW and the replacement does the exact same thing. SUCKS! We do not want this computerized **. Just give me a manual operated oven! We are going to have to get something other than this oven.

About 4 years ago, my wife and I bought 6 new Kenmore products for our new home including a dishwasher, oven, microwave, refrigerator and a washer and dryer. All of these products have failed. The oven will no longer bake. The microwave when turned on has a lighting show in the side which I feel is very unsafe. The dishwasher coating has come off the racks and they are rusting badly. The dryer door will not latch because its broken and the start button has broken too. The washer leaks and keeps stopping in the middle of a cycle and flashing a code for some problem. And last but not the least, the fridges filter leaks. We have tried to contact Kenmore and no one will talk to us or help, and dealing with Sears is just a joke! My wife and I spent very good money on these products and dont feel we should have to replace them 4 years later or have to repair them. They are all Kenmore Elite products and for the money we spent, we think the company should stand behind their products and workmanship. Even a call back or just a response would be nice, but I guess this is a company where once they get your money theyre done with you. If theres any way someone could help us, that would be great. We just want to be able to cook and do laundry again like people with working appliances do. Thank you for your time.

Unhappy with the vent design on door of oven. Difficult to clean and when something is spilled, it runs inside door rather than out.

When my stove was less than 2 months old, I did a self clean and it destroyed my oven, couldn’t even see through the glass. It actually looks like someone sprayed it down with mud then baked it on. They replaced the glass. 2 months later I did another self clean and the same problem. Can’t get sears or Trans Global to help me with this, they say I should of cleaned my oven before I self cleaned my oven. I WILL NEVER BUY KENMORE AGAIN!!!

We purchased our wall oven from Sears with the expectation of quality of their name and the backing of their outside manufactures making products for them. I noticed the house smelled like wood burning and thought it might be our fireplace. The smell progressively grew stronger and stronger over the months as we used the oven. Last week I got scared and called a local appliance repairman and he asked if my oven was clean, as most of his calls are from something falling onto the heating element(s). I cleaned the oven as a precaution. My son came home from college for the weekend that night and used the oven to bake a dessert, the kitchen filled with smoke and again smelled like burnt wood.Monday the appliance repairman found the problem and said we were lucky the house did not burn down. The bottom of the oven dropped down allowing the heating element and bottom liner of the oven to transfer heat to the under cover as seen in the pictures attached. First two are the charred and burnt cabinet, third is the hot spot under the oven where heat transfer happened, the last three are the sunken bottom and heating element.

Whenever I bake something in the oven about 1/2 hour into the cooking process, the screen lights up with F10 and the oven beeps. The only way to stop the beeping is to turn the oven off. When I turn it on again, it beeps 10 minutes later. It is impossible to cook anything, very frustrating and not normal. The stove is approximately 5 years old.

I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle of the night, I heard a number of pops, and I discovered that the outer glass door on my Kenmore range shattered and sent glass across the kitchen. Sears response after an hour and a half was that there is no recall, their customer affairs will not accept the call because the product is six years old, and the earliest they can send a technician is a week (at my expense).

I bought my Kenmore Elite Slide in then end of March 2010. It was beautiful. I had it about 2 or 3 weeks and made a lasagna. The rack fell down. It made a mess. I wiped it up as best I could and waited a couple of weeks to run the clean cycle. Our oldest was graduating and I wanted to show off my new kitchen with a clean oven. The clean cycle worked fine but afterwards it would not heat. It took the repairman over six weeks to come out and then another three months to put in a new part. This happened two more times since then. The last time I told the repairman I was going to run a clean cycle as soon as he left, I did and afterward it worked. Yeah! We replaced two of the racks also. My turkey fell out at Thanksgiving, my primerib at Christmas. I cleaned the oven again Dec 27,2011 and the repairman is supposed to come today. I paid over $2300 for this oven. I thought I was purchasing a top of the line product. I feel I should be able to clean it everyday if I want and I shouldnt have to worry about myself or my family being severely burned and maimed making a meal.

My Kenmore double oven circuit board went bad a month after the warranty went out. Called Sears and they said that I should have bought the extended warranty. They agreed to pay half the cost. A year later the new board went bad and I replaced it myself. Now a year after that the board is going bad yet again. The board cost about 200 bucks. There should be a recall on this expensive piece of junk. No more Sears products for me.

I purchased a Kenmore stove in September of 2013. The other night after baking a pizza, I turned the stove off by pressing the Stop button on the control panel. The panel started to spark, and then caught on FIRE! I was able to put the fire out, pulled the stove away from the wall, and removed the back panel. The control panel was completely burnt. Sears informed me that I should have bought the Master Protection Agreement for circumstances like this. It is 2 years old. Sears refused to stand behind their product and Vanessa, the company rep, informed me that I should have had it serviced yearly like it states in the manual. Nowhere in the manual does it recommend removing the back panel and checking the motherboard to see if it might potentially catch fire. Sears only attempt to make this right was to try and sell me a protection plan in case it happened again. An internet search showed that Kenmore stoves are known for this problem, but nothing is being done to correct it. I caution any buyer, DO NOT PURCHASE A KENMORE STOVE, and I would highly recommend that due to Sears lack of concern, do not purchase anything from this company.

The Kenmore Dishwasher is the perfect size. Its sleek and not too bulky. It fits really well in my kitchen and does not take up too much space. I like the black color of this dishwasher. It looks great. Its modern and attractive. It is also easy to wipe down and keep the outside door looking clean. Overall, this dishwasher does a great job. For really tough, stuck on food, I usually have to scrub it by hand first. But it still does a good job getting dishes clean. It was worth the price. It wasnt too overly expensive, and I feel that it was a good value for the money. It does what Id expect from a dishwasher in this price range.

Im very satisfied with its performance. I never really have an issue with stuck on food or cloudiness. It thoroughly cleans and sterilizes my dishes and it doesnt take hours either. Very good model for mid price range dishwasher. I have actually moved houses and the size of the dishwasher and location has been a perfect fit both times. I went from a very large kitchen to a much smaller one and it fit with no problem. I really would have liked a sleeker look but for the price and performance I am very satisfied. The white color doesnt stain or dirty either. Very, very, very happy with the performance I am getting for the dollar amount I paid. Excellent value. This is a very good brand and model for someone that is at my income level looking for a new dishwasher.

The clock would mysteriously reset as if a power outage had occurred. This happened for several weeks and then the control panel for the oven went dark and oven is UNUSABLE!!! So we call Sears for a warranty call out and the guy opens the back of the stove and discovers a bug back there that apparently shorted the board out and says he cant fix it and it wont be covered by the WARRANTY. This part is an electronic board that is not sealed in any way and will short out very easily again AT A COST OF $145.00 EACH after I spent almost a thousand on this stove. What really irritated me is even if I wanted to PAY for the repairs they would not do it. This stove is a piece of CRAP and I WILL NOT EVER RECOMMEND OR PURCHASE ANYTHING FROM SEARS!!! KENMORE/SEARS APPLIANCES SUCK.

Kenmore Elite dual oven Electric Range Model 790. Purchased this stove in late 2009. Within months, the touch sensors on the back panel would work only intermittently. Called Sears to have repairs made to my new stove and they walked us through pressing lots of buttons on the display board to reset it. Problem persisted, but didnt have the time/energy to look into it further. Months later, the top oven stopped working correctly. Not sure what happened, but anything we cooked was raw on top and burned to a crisp on the bottom. A few more calls later to their service department where, once again, they walked us through the process of turning the top oven on to as hot as it would go. Recording the temperature using a thermometer we had to place in the oven, turn the oven down, wait for it to cool down, record the temp, etc., etc.Again, we gave up and decided my time is more valuable than a working top oven and had already spent HOURS on the phone being shuffled around from department to department (Warranty Dept, Customer Service, Customer Solutions, Home Warranty, back to customer Service where I was transferred incorrectly back to Home Warranty...). So, we lived with an intermittently working board and now a clearly improperly heating top oven. BUT - we didnt buy the extended warranty so we were now out of luck since a year has since passed.Fast forward three blissful (not) years with this piece of crap oven and we start to notice that the racks in the bottom oven seem to be very loose. Hmmmm. Take all racks out, rearrange them thinking that perhaps they have designated slots in which each rack fits, but they all seem to have the same problem. On the phone to Customer Service we go... And again we are transferred all over the organization until finally we land upon a person that might be able to help me. IF we are willing to pay $280 for a service contract upon which they will send a tech out to make repairs up to $500. If I dont want to go that route, I could always sign up for a Home Warranty ($55/month for 1yr contract or $35/month for 1yr contract for appliances) OR a Service Smart Agreement - again for repairs UP TO $500. After that, I pay for it... Oh yeah, I had to pay either a $90 or $60 service call each time a tech came out.At this point, my life is getting shorter and shorter and I decide I cant spent any more time being dragged around by the nose by Sears any longer and wave the white flag - until one day, I leaned down (to the floor, because this is where the bottom oven is) to lift a roast out of the oven and the racks suddenly collapse spraying bubbling, scalding juice all over the front of my arms, chest and legs. The oven walls seem to be expanding every time we turn this thing ON! Im now down to ONE rack in the bottom oven, a non-functional top oven (unless you like your cookies and biscuits raw on the top and charred on the bottom) and an intermittently working sensor - that, by the way, I rely on to use the top burners. If I could give this stove - and Sears Customer Service (Im looking at you, Cheryl) negative stars, I would.I tried today to give it one more go at getting this thing serviced by Sears since the aluminum foil that Ive had to wrap around the sides of the racks in the oven (so that they will take up some space and not collapse on me under the weight of a casserole dish) is going to need to be beefed up soon, but it was once again fruitless. I spent HOURS on the phone going through the merry-go-round of transfers from one department to another and in the end, spoke with NINE different people in different departments until I ended with the above esteemed Cheryl in Customer Solutions who listened patiently to my story (which, by this time I had been a little sick and tired of reiterating) and went on to tell me that since I hadnt purchased an extended warranty through them that I was out of luck.Really? Even though my first call to complain about this happened within months of owning it - when it was under the one year warranty? Again, she called to my attention that I never even had a service person out to my house. Yeah, no kidding Cheryl, because they had ME to do the work for them - which I did, by spending hours over the phone pressing this button, relaying the info to the tech on the phone, pressing that button, relaying the info. etc, etc. Sears did a really good job of stringing me along long enough that I was out of warranty and they could wash their hands of the whole thing.For generations, my family has been die-hard Sears appliance customers and have always had excellent products and service. That is a thing of the past. Get you in, sell you the appliance, and get you to spend even MORE money on a warranty. God knows one shouldnt expect a $2000 stove to last longer than a year... Ill be buying my appliances locally from here on out.

We purchased our Kenmore stove Model #790.97453804 in June 2010 and until this weekend everything ran smoothly. Just as we had finished dinner the outer glass on the oven door exploded!! Glass blew out about 3 ft. all over the kitchen floor. Our grandson had just walked past the door. This could have been far worse than it was. A visit to Sears on Sunday proved futile as, you guessed it, they had not heard of this happening and didnt know this type thing could happen. Luckily I had taken pictures of everything as proof & showed them. All they did was provide phone numbers, which I called. They could only schedule a service call. I checked the internet for any recalls on this particular model and found none. So we bought another stove but it was NOT a Kenmore. No more Kenmore appliances for our family.

We purchased this Kenmore range (Model C970 600531) December 2014. I decided the oven had enough splatters to start the self-clean, lightly soiled 2 hour cycle. It was on for about an hour when we heard a loud pop! The inner glass window shattered. I was shocked. I have owned self-clean ovens before and have never had an issue. Of course, warranty is off so have ordered the $200.00 replacement glass unit. Sears gave me free shipping for my inconvenience however I have to wait a month before I get it. I am so disappointed. I now find out this is a common occurrence with these ranges and I can tell you that I will never purchase another appliance from Sears even though we have supported them all our married lives, through many appliances and have never had an issue. Their suggestion is to pay for a Protection Agreement to cover this if it happens again.

Kenmore makes some really great products. I own a Kenmore microwave and I couldnt ask for better it has a wide range of options. It heats food up quickly and its quiet. I recommend a Kenmore microwave.

This stove/oven was actually purchased by my mother. She loved Kenmore products. The item in my opinion is okay and I have no problems with its performance. Its just not the appliance I myself would have purchased.

Kenmore 790 electric range - I have seen many complaints online and on this site about the glass door of the oven door shattering. Mine did just that, last night when the oven was not in use. I have tried to make Sears aware of the problem. A technician is coming to repair it for an $89 dollar fee. I feel it should be recalled, but at least repaired for free.

Stops working if we shut off the oven and restart it, to adjust temp or if we need to put something back in because it was not done as we thought, only way to fix it is to pull the heavy oven away from the wall to get to the plug, unplug it, plug it back in, which is a disaster as its too heavy for me!

This is third Kenmore oven electric s/c. First one went into self-clean on its own, nearly burned the house down and completely charred the whole oven. Second one had two major board failures, resulting in the third. This one may or may not respond to control inputs. No more Sears stuff, ever.

I have not been able to speak to anyone. I have sent an e mail. My five year old oven/range sent a huge spark out of the circuit board when I turned on the burner with the slow cooker. All inoperable now, no oven or burners. As I live alone, this was hardly used, as a family would use the oven.

This dishwasher has provided a good dishwashing experience and has performed as expected. It cleans and dries the dishes dependably, with only rare missteps. It runs efficiently and saves energy and water. It is perfectly sized for the space in our counter area, and fits snugly with no gaps. The dishwasher interior easily holds a large amount of dishes, if properly arranged. It has a nice, simple, clean design. The sterling silver and black complement other appliances of similar design, even those made by other manufacturers. When considering the performance in relation to its cost, its a great value.

My Kenmore stove has a digital display on the top center of stove. Two weeks ago, my son was home and noticed smoke coming from the kitchen. He realized that the stove was on fire. He ran to the fuse box and turned off the electricity. He then started to put the fire out. By then, the house was on fire. He was able to put the fire out, but it was too late. Cabinets, walls, floor, and kitchen was burnt badly. It has cost more than I can afford to fix everything. Well, the fire was caused by the timer of the stove, which you can see in the picture. I tried to contact Kenmore, but of course they gave me the runaround. Now, I have a burnt kitchen. I am unable to afford to fix and cant afford another stove.

We've had our Kenmore range for 14 years and have never had a problem. Oven works great and temperature is true to the setting you select. Would definitely recommend Kenmore.

I have a double oven and its great except one thing, the side oven is so small that really nothing fits inside to bake. You have to order special size pans AMD lets face it, no one wants to go out of their way to do that let alone bake a tiny one person cake or 4 small rolls. I dont want to take away from regular oven but I believe the tiny baby oven should be an inch to two inches bigger at least to put regular size pans even if its for warming.

I have always purchased Sears Kenmore appliances - refrigerator, dishwasher, stove, washing machine. Love them. I was sorry To hear that Sears closed down all the stores in New Jersey. I bought their products for many years and trusted them.

Purchased a Kenmore Elite Refrigerator 2.5 years ago. 3 Months ago the Ice maker started dripping water and freezing up. Cost 270.00 for a repair person to come out and realign the water feed to the ice maker. Now the entire unit is not getting cold. $400 worth of parts and a bill to me for $367 plus $99 service fee. The Kenmore Elite Over the stove Microwave purchased a 14 months ago, fan was staying on. Service fee was going to be an additional $249 for the service technician to look at it while he was already at my home. The phone center where you had to call would not discuss any other options and even had the nerve to keep me on the line every time I called trying to sell me a home warranty on appliances that are less than 3 years old!!!Is that what we can expect from Kenmore? For their products to not even last a year after warranties run out? Based on the cost of the $500 a year warranty and $249 service call repair costs they must believe that their equipment will break down at least twice a year for the warranty to be effective or save the consumer money. I Think I will try another Brand.

In the fall of 2017, we underwent a kitchen remodel and as part of that, had a Kenmore Electric Built-In Oven Model 790.4942 installed. So, it is only barely over a year old. Since the beginning we have had issues with it. The first time I used the self-clean function, about 3 months after installation, large brown spots appeared between the inner and outer glass on the front of the oven. A technician came out and said this was the result of using the self-clean function and not to use it! He said it was a problem and he didnt know why Kenmore kept using this function, with the same result!Since then, I had food consistently undercooked and purchased an oven thermometer. After following the instructions, I found that if setting the oven for 350 degrees, it only came to 325 degrees, so I followed the instructions to re-calibrate it, by upping the temperature 20 degrees. Then, things were cooking through, but scorching/burning on the bottom, so once again I used the oven thermometer and it indicated that although the oven was set for 350 degrees, it was now cooking at 375 degrees! I cant seem to get it right and Im frustrated. We paid $1,000 for this oven and it is not nearly as good or efficient as my GE 13 year old oven in the house I previously lived in!

This range has given us problems since the beginning. The racks dont slide well and can cause burning because they get stuck when trying to move them in and out. The range was almost brand new and I had to have the panel with controls replaced because it cracked, then a year later we had to have the whole cook top & burners replaced. Every time I use the self-cleaning feature, the top of the oven door gets a burn mark on it so now it is all brown making it look terrible in our new kitchen. It even melted the whole side of our microwave on the counter nearby in the self-cleaning mode. I had a tech out and he said it was safe and just to keep using it. I dont feel safe and it looks like trash. I called the resolution hotline and got a person who was from another country and I couldnt understand him so I asked for the corporate office. I was put on hold then disconnected immediately.I called right back and again, got a person I could not understand... She refused to give me the corporate number but transferred me. Now they tell me it should be safe and the burned top of the oven door is just cosmetic and they will not replace the door or the range. This is unacceptable and no consumer should have to accept having a range in their new kitchen that is brown and burned. The fact that it also melted the microwave nearby on the counter, does NOT make me feel safe in any way. The representative said I had to have 4 documented service calls for this problem and that the tech that was out to check it, stated it was safe. It is the most frustrating thing & I will not purchase any Sears products in the future, nor should you!

I purchased a Kenmore oven (model 92703, stainless steel, 5 burner, one rapid boil, convection, self cleaning) from a local Sears appliance store in June 2011 for $850. In December 2015, it stopped working, and the repair guy showed us the electrical panel was burned. We decided to be on the safe side and replaced the whole thing for $330 (plus the $100 service call fee). Almost exactly one year later the broiler element is out, we pulled off the back panel yesterday and sure enough, the electrical panel is burned again. So its a poorly made product, and its cost me over $1000 to own this oven for just over 5 years. It was nowhere near worth that amount of money. Dont ever buy a Kenmore range.

Its louder than we expected (partly because it resonates within the cupboards its next to) and recently has started to leak -- not from mechanical issues that we can observe, but based on the type of detergent we use in it. Ball/pod detergents seem to be incomparable with it. Otherwise its performed reliably and done its job. We knew what we were buying and were already assuming wed replace it a few years into owning the home. Fits enough items that we can usually clear one side of the sink if not both; for larger pots and pans we sometimes cant fit everything in one cycle. Very nice looking for a mid-range model; matches well with our other appliances and isnt as susceptible to fingerprints as other stainless items weve owned. We got what we paid for -- not saying its not a fair value for a builder model but rather that we knew the level of quality we were getting and assumed wed need to upgrade in a few years. Cheaper to do that ourselves than through the home studio/builder.

Purchased Kenmore model 106.72153 Cold Spot Refrigerator at Sears in April 2013 along with Kenmore microwave, Kenmore dishwasher & Kenmore stove. The Kenmore refrigerators compressor and evaporator failed. Cost of labor & parts to fix over $1100. Only two senior occupants using the appliance. I attempted to discuss with Sears Manager at Sears Concord Mall in Wilmington DE, but before I finished explaining I was told there was nothing he (Sears or Kenmore) could do. Didnt want to hear a word I said or discuss possibilities. I was actually considering purchasing another Kenmore if an agreement could have been at least discussed. I have been a Sears customer and Kenmore purchaser for over 40 years. So much for customer loyalty and customer service.

Weve had our oven 5 years. Its had several problems right from the beginning. The first thing that happened multiple times was on the larger bottom oven the oven racks would come off of the grooves inside the stove and on my occasion I burnt my arm. I contacted Sears several times with that concern. However I heard nothing back. The stove was no longer under warranty. I was inquiring if anyone else had been burnt because of this flaw in the oven. I have continued to have issues with the convection only working half of the time as well as the top oven burning the bottom of everything. I know its time to invest in a new oven. I just didnt think I would need to do so after only 5 years and at a cost of $1600.00.

I bought a Kenmore gas range from Sears in Sept. 2012. I recently tried to use the broiler and the self cleaning features (not at the same time of course). When using these features, the range produced an extreme amount of a chemical smelling smoke that filled my house and set off my smoke detectors. I called a technician and was told that the unit was burning off a cutting oil that is used in the manufacturing process and that the smoke was perfectly normal. REALLY??? My husband has asthma and has had to leave the house because of the smoke. I cant get anyone from Sears of Kenmore to help me. I am incurring costs like crazy trying to get this mess cleaned up, paying for my husbands hotel and paying a company to come in and run air scrubbers. I have also had to remove the stove from the house in order to reduct the smell of toxins and now I have no way to cook for my family.

It has been reliable so far for 2 years and never an issue. Had one Kenmore microwave before for 15 years before it gave out and never an issue. They are worth the money and easy to use. I would recommend any product that is kenmore. Refrigerator, stove and microwave since I have owned all 3.

The washer machine doesnt fail to work. I have had it for a long time and it still hasnt worn its performance. It cleans everything perfectly and without fail. I can always trust this machine. It has never proven bad. This machine is reliable for any clothes and large to fit them into it. The appearance of this washer machine is marvelous. It fits perfectly in next to the dryer. The funny thing is the two machines next to one another fit perfectly in the laundry room. It is well worth the value. It has never let me down. I have had this washer machine for 3 years and it still acts as if its brand new. Im amazed.

I bought the Kenmore Dishwasher, in fact, I bought all Kenmore appliances because they work great and last for years and we get superior service on them. I have had my appliances for over ten years and they still work great like new, no problems. It has featured of being able to have heat on or off, having the arm on top and bottom, quietness. I like the silverware basket because its on the side and not the middle which gives you more room. I also like that my top rack is deep. I wish it had a self-cleaning feature like an oven so I could run it once a week to keep the power wash free of debris. We live where the water is hard, it would be nice if it had a built-in water softener that you could maybe change a filter out so I didnt have to buy additives to keep them from spotting up so bad.

Kenmore Range Model 790.94452701 - The control board burned up 3 times in 7 years. We were afraid to leave the oven on and go outside for fear of the house burning down. Two times when it burned up it caused the oven to heat well over 500 degrees. Each time it burned up there were burnt wires and smoke. Replacing the board is easy, but not cheap and very inconvenient. We decided to purchase a new range rather than fix our Kenmore for the fourth time. Suffice to say it isnt a Kenmore.

My Kenmore electric stove/oven is 20 Years old. That is when Sears sold them. Today I would not purchase another one. Kenmore was bought out by another company and now they are junk.

Large oven, heavy iron burner grills, timer, electronic lighters. Like it all except the push button controls for the oven etc. were not very sturdy and the mounts broke and had to re-enforce and remount the panel from the inside. Only one problem... That of the control panel mounting weakness. Have had a great experience with all my Kenmore products and see no reason not to continue buying them in the future when needed. The products are solid and the prices are very reasonable for a great dependable product.

Our 4-year-old Kenmore range overheated and had an F10 alarm that could not be stopped without pulling the HOT appliance out of its space between the counter end and the wall. Not only did I burn my abdomen, but we dont know what my wife would have been able to do if she were alone when this happened.

I purchased a Kenmore induction range approximately 5 years ago. The oven racks no longer fit, they fall down and create a very dangerous problem. Sears has told me in order to fix the problem I need to change the entire oven box. Needless to say it might happen again since it seems the box expands with use.

2018 Kenmore Elite Convection Oven. Purchased 3-2018. Problem 1. Double convection bakes terrible. Chicken still raw after 1 1/2 hours. 350 deg. Problem 2. When oven heats up I can NOT open the warmer drawer. Oven swells underneath. When oven cools then I can open it. Problem 3. Extended warranty is a joke. They would not allow us to return this brand new stove. Been fighting with them since April 2018. So $500.00 in parts sent to house. 3 Repairmen to do a 3 hours job that took 6 1/2 hours. 1 repairman sat in the van the entire time. Never came into our home.Problem 4. After putting in NEW damaged parts and turning on stove to heat it up the drawer once again would not open. So now supervisor is sending in a refund ticket. Hi he Warranty Department can refuse us again if they feel they want to. Problem 5. Sears Repair will schedule their own appointments with you without telling you. You’ll get an automated phone call the day before confirming the repair appointment that you NEVER made! Fingers crossed that we can be rid of this stove and Sears very soon! FYI: Don’t fall victim to Sears and their Warranty Plans! I will update.

I purchased this range about six months ago, because I had an earlier model and loved it. Not so much this time. The oven bakes/roasts very unevenly, unless I use the convection feature. Recently, we found out the stovetop burner knobs are rendered useless VERY easily and VERY expensive to replace. There is a thin sheath inside the knob that fits over the shaft that controls the burner heat. This sheath often stays on the shaft when the knob is removed for cleaning. The first time it happened was by our cleaning lady, and she didnt notice that the knob was loose when she replaced it. We later figured out that the sheath had come out of the knob and just got lost. Now I am finding the sheath often stays on the shaft when I remove the knob and has to be replaced in the knob. It is very, very thin. We had to order a replacement knob and it cost $40!! $30 for the knob and $10 to ship. Not happy at all and will not recommend this product. Sad, because I have always had Kenmore appliances. No more.

We have been loyal Kenmore customers since we were married in 1975. Currently we have a Kenmore refrigerator, freezer, stove, dishwasher, washing machine and dryer. We have been well served by Kenmore appliances for forty years but our washing machine is extremely frustrating. It is a series 500 high efficiency washer. It is not efficient at all because we frequently have to wash things twice to get them clean. We purchase and use the recommended detergent. It is very slow so it wastes time. I have tried to trick it by adding extra water but that doesnt seem to help. We regret our purchase every week on laundry day. Is Kenmore doing anything to retain dissatisfied customers like us? We are fed up with a all of the problems. If Kenmore will offer a solution to replace the machine I will stay with a Kenmore machine. If not I will buy a different machine.

This evening my elder father called to tell me that my mom set the oven to self-clean the day after Thanksgiving. She set the oven to self-clean and they went to bed. When they woke the next morning, the oven was very clean but now the stove top will not heat. I told them to unplug the thing until they can make sure that is not a hazard to operate. After all these complaints I am shocked to see so many customers having problems with the Kenmore ranges. My mother always bought Kenmore and when I bought my first and all homes since have been furnished with Kenmore and Whirlpool appliances. So sad to see that Sears is losing their special touch! Sears was always known for their customer service and customer satisfaction! Now with my parents thousands of miles away, I have to worry about their appliances blowing up.

Its great. I would recommended it. Since I have had it, it has worked very well and has not let me down... not once. I have not had to get it fixed or anything and works as good as when first got it. Have no complaints and is good value for money. Doesnt spin loud like a lot of other washer and dryers. It just looks like any other average washer or dryer. It doesnt look horrible and comes with a wide range of choices such as colors, etc. Its not the cheapest brand but you get what you pay for. I would rather pay more and get a machine that I know works very well and is reliable.

Bought the Kenmore double oven (top a microwave, bottom an oven). Oven racks kept falling. Sears replaced racks, oven interior, and wound up replacing oven. This time we got bottom and top ovens. Racks in both oven still fall. Very dangerous.

I purchased a Kenmore range on June 15, 2012. A small amount of tomato sauce dripped into the space between the two pieces of glass on the door. I called Sears repair and they do not cover that in the warranty. It will cost me around $150 to have it fixed. I feel that this is a flaw in the design of the oven. I have cooked for 50 years and never ever had this problem. I realize there needs to be a vent to allow hot air to escape. How are they designing the ranges differently now than decades ago? I will have to look at the smeared glass for the next 10 years.

The oven racks of my Kenmore model 790.36723603 fall off the middle tracks. This is not an isolated occurrence. Many people are complaining of the same problem online. It appears that the oven walls are bowed due to the extreme heat of the self-cleaning cycle. It is obviously a safety issue when removing hot food. These ovens should be recalled or repaired at the expense of Sears due to a manufacturer error. Sears is not taking responsibility, only suggesting the purchase of new racks.

I bought this gas stove at Sears at least 20 years ago. It still looks almost as good as new; the only damage is a chip that the men who installed a replacement floor made somehow. It has never needed repair. Its easy to clean and still works perfectly. I bought a second one used for my lake house 10 years ago with the same experience.

Kenmore Electric Range Model 790.9742 - Purchased in April 2010. The racks are no longer and it collapsed during the cooking process due to the oven liner warping and bowing out. Repairman says it is unrepairable and there are no racks available to fix this problem. Sears tells me this is an isolated problem and they have never heard of this problem before. Really?! Its all over the internet on not only Kenmore, but LG, Jenn-Air, Whirlpool, and other brands made for Sears. All Sears will do is give me a 20% discount off a new stove because I did not buy the extended warranty. I sincerely doubt the extended warranty would have covered an oven liner since it is not a replaceable part. It is part of the oven, according to the repairman. I was nearly burned when I pulled out a casserole to check on it. Dutch oven also fell after a few hours while it was cooking in the oven. Luckily, the door stayed closed and the Dutch oven fell straight down. It could have caused a major grease fire. Sears refuses to admit there is a problem with the steel used in the oven liner. Sears no longer stands behind their products. They say they are sorry. I am disappointed in the longevity of my stove. Well, yes, it is only 2 1/2 years old and this shouldnt be happening. It would have happened sooner had I used the self-cleaning oven feature which I have yet to do and it would have caused additional warping and bowing. I have an oven I paid $1000 for and is unusable because I, more than likely, will get burned or a fire will happen due to these racks no longer fitting.

Safety hazard - The design of the oven door is not safe. With the door open Thanksgiving morning, I walked into the door and the extremely sharp edge gashed my left leg causing me to have to have 12 stitches. I am attaching photos of my leg and also photos of the door of the stove.

Model 790.7323 - Last year, after the Kenmore stove that had been in the condo since 1982 had a meltdown and I went and replaced it. I do not cook. Use the microwave or toaster oven. I recently gave the toaster oven away to clear up counter space. Decided to heat up some Publix side dressing. Tried it again around Thanksgiving and it was dead. I got the oven in April 2014, and believe it or not, I am not I do not cook. It is just two aging dogs and me. I work, so it is usually a microwave meal. It still looks showroom new. I called Sears, and they will do nothing. They want to send me an outrageous warranty for a year, which will cost more than the stove and send out a tech at 60 a pop until they fix it. One time and it quit working! I think they should take the stove back and replace it! I was not even cooking -- just reheating! Sears used to mean Quality! Go elsewhere next time. I will never ever step in a Sears Store!!!

Kenmore has always been a leader in appliances and I have a wonderful stove that is easy to clean and includes enough room to cook a Thanksgiving meal! It has electronic ignition which has revolutionized lighting pilots on the stove top and an igniter that engages in the oven once a certain temperature is reached! I’m sure all brands include this technology but I’ve researched by virtue of customer reviews that Kenmore shines in less repairs overall! In appearance, it is beautiful and enhances the aesthetic value of your kitchen! Easy, understandable controls keep you adept of the functionality and less time reading handbooks! All in all, I have been quite content in my satisfaction of the Kenmore label! Congratulations to an innovative dependable company????

I purchased my Kenmore electric glass cooktop approximately 10 years ago, and its been the worst stove my husband and I have ever had! Even from the beginning! It takes forever to heat up. Ive had cheap stoves that preheat in half the time than this stove and this one cost us a pretty penny! Not to mention the burners that are supposed to be quick boil, HA! Its like that old adage, a watched pot never boils! And the minute we got it home, liquid leaked down the vent holes and got between the glass, and there was nothing in the manual about how to clean it, so there it stayed, disgusting looking for the past 10 years, annoying the ** out of me. Until today when I saw something on Google and YouTube on how to clean that, FINALLY! So I did. Well, guess what? Those darn vents are extremely DANGEROUS! They are like razor blades. Sears should make those things so they are dull around the edges. I sliced my finger open on them and had to go to urgent care. Why is it so darn difficult to clean inside that glass anyway, yet so easy for it to get dirty? Nobody want drips of grease running down inside their glass forever! Disgusting! Ir to have to injure themselves trying to clean it. On top of that, now my oven front has a gap from the glass! What do I do? I hate Kenmore! Worst oven ever!

We purchased new Kenmore Elite gas oven/range, refrigerator, and dishwasher a little over 2 years ago. A few months after the warranty ran out, the refrigerator fan started making terrible noises. The dishwasher, floor pan started to rust inside, and the gas stove ignitor switch assembly failed. These appliance are incredibly poorly built, and Sears is trying to stay in business by browbeating you into a lifelong expensive service contracts, which end up costing far more than just buying good appliances to begin with. Dont even THINK about purchasing Kenmore appliances. PLEASE find people who have 1 1/2 or 2-year-old Kenmore appliances and talk to them *first*. I would never ever buy another Kenmore appliance again.

Kenmore model # 79092803013 electric range oven started smelling plastic burn every time I turned on the oven. Well, I should have turned it off but I didnt. Thanks to God it didnt cause any major damages including fatalities. The baking and broiling elements stopped working and decided to open the back panel of the range. To my surprise the control board and the harness was burned and melted until changed to complete black. They should have recalled their products knowing their safety issues. The sad thing is all my appliances are Kenmore. I will never buy their products again. Be Aware!!!

My 2005 Kenmore Electric Range (model 790.96619401 Serial No. VF45126081) caught fire this afternoon. Thankfully, my husband and I were present, as were my FIVE children. We were left shaken to say the least! I was preheating my oven when I heard a crackling sound. Suddenly, I saw a spark that quickly turned to flames shooting from behind the control panel. We were able to pull the appliance from the wall and unplug it, at which point the flames died out. There was no damage in or around the electrical socket and the damage to my wall was DIRECTLY behind the vent where the flames came from. I am disturbed to see how many others have had similar experiences with Kenmore appliances.Sears has been little to no help in resolving this matter. It took 5 associates before someone even took an incident report! I was told they could send a technician for repairs at my expense, since I am no longer under warranty! This is not even the 1st issue I have had with this company. Six months after I purchased my $1500 refrigerator, there was a recall for chance of fire! PLEASE BEWARE! DO NOT BUY SEARS OR KENMORE!!!

3 years ago, I bought what I thought would be my last stove. Brand new Kenmore, with a warming, drawer and burner. Self cleaning. 1300.00 dollar thought it was the best. Im 60 years of age. I figured I would buy one last stove before I retired. Hey, its a Kenmore, right? It would be here long after Im feeding the bugs, right?WRONG! In less than three years the oven wont heat up passed 200 degrees. The circuit board costs over 200$. I didnt buy the Sears extended warranty. Its a Kenmore! The independent service man that came out said, he would not recommend this repair, because, this problem would keep occurring. He said, he would not feel like he had done me right, if he had repaired my stove. He charged me nothing, apologized, and left. I stuffed a hundred dollar bill in his shirt pocket, and thanked him. I called Sears. They said, I should have bought the service policy. I wont buy anything from Sears again. I replaced it with a 200$ Plain Jane stove from Lowes, no electronic, no bells, no whistles. It works just fine!