Are these just throw away stoves? Bought a house with Kenmore appliances. Lucky then we had home warranty. First the refrigerator kept freezing up, so warranty sent out Sears to fix it. It was the timer bad. Model 10657368702- 2009 model. Then the stove/oven start burning everything we baked. It was stuck on broil. Warranty company again sent out Sears, said control panel was bad. A week later same thing, Sears was sent back out, control panel, diff. service tech. Ok its working again. Keep in mind, we were starting on pies for the holidays when it chard them to a crisp. Now less than year later, its control panel again. Stuck on broil and smoke you out. Home warranty has now expired. This part is over a $100! No dreaming way. How much is this stove going to cost us in the end? Under home warranty I was paying a copay, now this. The model # is 79096018502. Its now sitting in our kitchen and useless. Gotta pay to haul this thing off now. Its not that far from new. Come on now, three control panels in less than a year at over $100 a pop. So, do we as a Kenmore customer keep buying this control panel at that $100 or would you risk buying another Kenmore and most likely have same expense happen again?

Think twice before buying!! My husband and I paid a small fortune for a Sears Kenmore range one year ago. We thought we were buying a dependable appliance to feed our family. What we bought was a nightmare in a crate. Less than one month after buying the stove, it suddenly locked and we couldnt open it. A technician visited our home and decided due to an electrical problem, the entire thing needed to be replaced. Two weeks later, Sears finally managed to deliver our brand new stove. The replacement lasted 5 months until the motherboard completely fried resulting in another technician visiting our home. We had to wait another week and a half for the newest replacement. It has been 4 months and we discovered this morning that the stove will not turn on at all. Upon calling Sears customer service, we were told the technician will be here in a few days. Hopefully this time we will not have to wait as long to have a device with which to prepare food for our family. This appliance should have come with a money pit warning as that is the only experience we have had with this purchase. We will certainly never buy appliances from Sears again!

I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle of the night, I heard a number of pops, and I discovered that the outer glass door on my Kenmore range shattered and sent glass across the kitchen. Sears response after an hour and a half was that there is no recall, their customer affairs will not accept the call because the product is six years old, and the earliest they can send a technician is a week (at my expense).

Pizza oven (721.66993 011) still works but the microwave turntable will not turn and will not heat. I also bought a Kenmore washer and dryer from Sears and got the extended warranty. I was told after they have been to my house more than 4 times they could not give me a new set because they switched companies that handled their warranty work and they could only see where they have been to my house once. Its takes 4 times to be able to get a new set. So now Im stuck with a piece of junk that doesnt clean well or dry well.

Burn hazard due to oven racks falling. Apparently this is a well-known and well-documented hazard. These ovens are manufactured by Frigidaire for Kenmore and Jenn-Air with only the cosmetics being different. Same defect in both. Jenn Air has recalled and replaced the defective products, Sears is in denial. The problem is that when the self-cleaning mode is used, the oven sidewalls expand, allowing the racks to fall, resulting in burns. So far, weve been lucky, but if a small child or pet were in the vicinity... it could be tragic. We purchased all high end Kenmore Elite when we redid our kitchen. The factory service was a joke. We filed a complaint with the Consumer Product Safety Commission and will be sending a demand letter to Sears and Frigidaire.

Bought a Frigidaire appliance package for a new home build in 2008. 36 Cooktop, 30 Double wall oven, Dishwasher, and side by side Fridge. All in stainless steel. Had to replace the wall oven within 4 years, replaced dishwasher a year later. Cooktop is now on its second service for a product recall and will most likely be replaced very soon. Fridge quit making ice within 6 years. Replaced wall oven with Kenmore Pro (another Frigidaire/Electrolux product). It had to be serviced within a year and is crapping out again but is now out of warranty. Sure dont make stuff like they used to. Rest assured that my replacements will not have those names attached. >$10,000 in 10 years time on appliances is pretty ridiculous. I gave them 2 stars because they are helpful and nice when I call for recall service.

I purchased a Kenmore Elite Double Oven 790.4812 in 11/2009. After a few years we had to replace the motherboard for both ovens. This cost almost $500 for a virtually new oven. Now the oven is not keeping the temperature when set so we are probably looking at doing the same thing again - or purchase another oven when this one is only about 5 years old. I do not feel Sears/Kenmore has the same quality as it used to. Kenmore used to be a top quality brand. Not so much anymore. I dont plan to purchase any more Kenmore products.

I have had numerous dryers with parts going out all the time. Once I had a Kenmore I never had to worry about my dryer and I had a six person household. My Kenmore is the best dryer that I have ever owned. I had a household consisting of six adults. Of the six three were female who in my opinion never gave my Kenmore dryer a break. Now through thousands of cycles it is still dependable. Drying time is not long either. Simple. Very basic design but very durable. The controls are not hard to understand and I still love front load dryers. Worth its weight in gold. Its a very affordable dryer and I was actually shocked that a dryer in this price range works as hard as mine works. Easily worth much more.

Never had an issue. Freezer always stayed cold and the refrigerator worked perfectly. Ive had it for a long time and it works just as great as it did the day I got it. The only issues I had were with the freezer. It was hard to always fit several frozen pizzas and large tubs of ice cream. I just had to change my grocery shopping habits. It isnt the most glamorous. Its not ugly. It just looks dated when compared to stainless steel. It matched my kitchen at the time. It was on the lower end of the price range of refrigerators but it has lasted a long time without having repairs. It also doesnt use a ton of energy.

Flimsy electronics on 7131 gas range - You know its bad when you have to glue your range together with epoxy to cook! I used my range about 5 times over the span of 2 years in my farmhouse when the electronics module broke off and fell back into the range. When I opened the back up, I found that the control panel was installed with 4 tiny plastic ears that were way too fragile to use in a kitchen appliance. Since my warranty had expired, I just glued some bent aluminum to the sides of the control electronics and put it back in. It works, but in all my days as an electrical engineer, I have never seen something so flimsy that is supposed to work for the life of a product. Someone needs to know this.

Kemore Range Model 970503720 - My wife and I have had three brand new stoves stop working on us. The most recent stove was a Kenmore Model 970C503720 which is a convection fan. This was an upgrade from Sears from the basic model which did not have the convection. Soon after purchase on stove number one, the clock stopped which controls the oven temperature. This would not allow the oven to heat up higher that 287 degrees. We had the control board replaced but it died as well. We received a replacement stove, same problem occurred; then, we upgraded to our current stove and the same problem occurred. Sears indicated that this will be the last time they will help us because nobody else has this problem and they have suggested that if it happened again we must have a wiring problem. Nothing electronically with regard to the stove has changed in our house and before we bought these three new stoves, our previous stove ran just fine for 20 years. It is my belief that the control boards are defective. So now we are going to approach Sears for a fourth time; concerned that we will not get satisfaction. We are willing to upgrade to something that does not have this kind of control board but did chose to stay with this design to avoid having to buy new pots and pans to accommodate the newer cooking surfaces.

Purchased the Kenmore pro microwave oven. Beautiful looking appliance for my new kitchen. I loved the features along with the over the stove lighting. It was the first microwave I owned that had useful lighting. I never had any problems with it. Then it happened--one year and 7 days later it stopped working. Out of warranty, out of luck.

Kenmore Elite has a proven record for quality and is guaranteed for an extended length of time against defects and manufacturers mistakes. It has lots of different cycles for specific dishes and silverware to offer the cleanest dishes that look hand washed and dried. They come out totally clean and sparkling every time. There is nothing I dislike about the dishwasher except having to clean the inside of the dishwasher when the dirty dishes leave a residue on the inside. It has an automatic dishwashing cleaner.

High effective cleaning system with quiet sound and energy efficiency available on any cycle. Easy to use and manage the laundry type. Sleek design with exterior. Great price range to any household who is right on budget. Valuable enough about decent performance with energy saving. This one has a sleek design with simple but attention grabbing exterior. It makes your house more luxurious than before. Great color range with unique features on it. Easy to use buttons and easy to clean the machine anytime you have dirt on while youre doing some laundry. This one has a great value to have because on this price range, you can have many features as mush as expensive one. Also it has a energy saving programs for you to save some money and save the environment too.

It works extremely well. We hardly ever need to pre-wash our dishes. Everything comes out clean and not greasy. It runs quietly and is not bad at all. I love it. It fits all the dishes I need it to. There is room for everything and lots of ways to rearrange the shelves. I have not problem getting my largest pots and pans in to be washed. It is nice and sleek. The stainless steel appearance is gorgeous. It fits well with our other appliances. It is easy to clean and does not show much dirt to begin with. I think that the price was very reasonable. It wasnt the most expensive nor the cheapest dishwasher available. The price was right and we have gotten our moneys worth.

Has a range of features thats helpful for a variety of fabrics. Dries thoroughly even the thickest materials. Dries clothes quickly and efficiently. Large enough to get a big load of clothes dried completely in one attempt. Never had a problem with the dryer. Gets hot enough to dry clothes but doesnt drain electricity. Can count on my dryer to work well every time and its never disappointed me. Highly recommend this dryer! It goes with any color decor. Isnt so big that it takes up too much space. Large enough to get the job done. It fits well in my laundry room with plenty of space for laundry supplies, cleaning and pet supplies. Its worth every penny. You get what you pay for. Cheaper dryers are out there but when they break down and require costly repairs, youll wish you had gotten a quality dryer like mine.

The performance is to die for, just a bug load. It clean so deep you can smell even if its just water. But the performance is one of a kind and will stick to Kenmore product from now on. I have had plenty of Whirlpool washers and dryers but this Kenmore is one of a kind machine. I have had it for a couple years where my Whirlpool pool last less than a year. The appearance comes to mind when you get home and have extra space. Looks small but the big deep drum holds a lot of clothes for that big load you got just sitting around. The values of the washer and dryer is outstanding. I prefer Kenmore over any other companies. The value of the performance and the price range is up anyones alley.

Kenmore Elite range model no 790-4101-3801 - This is the second time that my oven would not heat up past 100 after using my self-cleaning oven. My son also had problems with sears on his kenmore elite electric range. Everyone, from Sears to the CPSC appears to not care when we call to tell them that the range Door Shattered leaving glass all over the kitchen floor. He had it fix and it happen again. The first time the warranty covered it because it was not even six months old. The second time he paid to have it fix and it shattered a third time and he asked for them to replace the range and they offer a $50.00 dollar gift card that he could use to purchase a new range. He now has a range that the oven cannot be use because it is not safe without the outer glass.And I wonder how safe is my Range that the self-cleaning oven clause my oven not to warm up past 100 degrees... My range that my oven will not heat up more than 100 degree cost me $1741.00. My sons range that the oven door shattered 3 times cost $1850.00. They are both now 5 years old. Sad that sears and kenmore will never have us as customers.

I am writing for my friend Hunaida ** (phone **). She has just discovered, after several years of repeated calls and visits by the local gas company, about her stove! The stove is/has been listed on a recall. She is frantic with fear. She never received any letters or calls. What if it should explode! What can she do to protect and get a new stove? Sears says, “Sorry, lady, the time has run out! We cant do anything for you.” The stove does not work right.

I find my Kenmore to be generally reliable and efficient. I dont believe that it gives the best wash results but I find them satisfactory. For the money I think it is acceptable. My primary concern is that even when I pre-treat different articles of clothing it doesnt seem to make much difference. I suspect that there are washers that would produce better results but are out of my price range to purchase.

This is the second electric oven I purchase from Kenmore. The first broke in 2 yrs... The second a yr.. I spend so much money... Still dont have a working stove.. its GARBAGE!!.. The same with 2 washer machine.. GARBAGE!!!!

We installed a Kenmore gas range top. It is stainless steel and looks spectacular. The range performs extremely well and the temperatures seem to be very accurate. As for the value, again, I think things are grossly overpriced. We have owned this range for over 10 years and have never had the first service call.

We have a 5 and 1/2 month old new home with all new appliances and this Kenmore microwave oven went out five weeks later. It took five weeks to get them out for repairs. It went out again in five weeks. He put everything new in that he thought would make it work. Now about five weeks later, it quit working again. Almost three weeks later, they will be back. We are using an Emerson oven from Wal-Mart we have had for years. There is only two people living in this house. I am 72 and my wife is 70. We are very careful and use our appliances with care. This is our first new home and have bought from Sears for years. We are very, very disappointed in this handling and oven. Could you please give us the service we have given you over the years? We are Christian people who expects the same service as we have given. It is apparent that this is a lemon oven and we expect your cooperation in this matter. We are very disgusted in the oven. We wait upon you for help. Thank you.

Economical, enjoyable, and convenient. The Kenmore had the features that I wanted within my price range. This is why I initially made the decision to purchase the particular model. In terms of the brand, it is known for quality and this is why I was comfortable choosing one of their products and it has met expectations. I like the styling of the refrigerator. It fits in well in the kitchen and looks good while being functional and doing its job of keeping the familys food fresh and cold. I also like the water and ice dispenser because it makes it easy and convenient to get filtered water and I dont have to worry about keeping ice cube trays full. However, sometimes ice forms on the bottom and makes a mess in the kitchen. We havent figured out exactly why, so I wish they fix this issue and make it so that it doesnt leak water inside and cause this issue.

I purchased an expensive Kenmore Elite electric stove/oven in 2009 and have had many problems and have spent much money on repairs. Until recently I was unaware of the numerous complaints and lawsuits filed with similar issues. My top burner does not turn off, but remains on and on high. The burner has also turned on by itself when not being used. I have called with my concern for the safety of my family as I believe this to be a fire hazard. I believe this appliance should be recalled, but I have been told that my appliance does not have the model # of the ones that are recalled. We are waiting for another service member but in the meantime worry about the hazard this poses to my family! Sears has offered no help or concern as they believe my appliance is not one of the many recalled. I fear for the safety of my home and family.

I selected the Kenmore Electric Double Wall, Built In Oven 30, Model 790 48772901, October 2013, during the new construction of our retirement home. The oven was installed by a professional, licensed electrical contractor. My average usage of this oven was about one or two times a week; a little more frequently during the winter months. At about nine months old, the blower motor began making noises. My husband, a retired HVACR business owner, took apart the oven and found that the motor bearings were seizing up on the cooling/ventilating motor due to cheap manufacturing, not enough applied bearing oil, and poor design - the cooling/ventilating motor sits on top of the oven; consequently, absorbing a tremendous amount of heat. My husband was able to apply a large bath of (top of the line) bearing oil to keep it from seizing and we managed to limp along for about a year with this garbage cooling/ventilating motor.I went to the Kenmore parts site today to order a replacement. I was astounded to find that the website couldnt find the model number of my two year old oven! After several attempts, I gave up and went to another site (non Sears) that provides parts for multi brand appliances. Not only were they able to cross reference the part number for the cooling/ventilating motor, it was in stock and available for shipment immediately. Of course, the out of pocket cost was over $60.00 for a motor that, in the commercial refrigeration trade, would cost one about $20.00. I shudder to think of what Sears would have charged for the part! Not to mention the service call fee.I went through each page of the accompanying owners manual and schematics and found nothing with regard to a cooling/ventilating motor part number. The only information shown was the error codes. Of course, if the error code ** flashed on the oven screen, the consumer was advised by Sears to call their service department. Imagine that! These people dont want Harry Homeowner to repair their Kenmore items! Its just another way to ** money from the American purchaser. Once again, the average consumer is being subjected to cheap manufacturing, out of pocket expenses to repair a new item, and the inconvenience of making the repairs. Those without the know how to make their own repairs are forced to call Sears or another repair service and pay dearly.I am very angry with the retailers and manufacturing brokers in our country. We can no longer call them manufacturers because just about everything we purchase, was manufactured in a foreign country! I yearn for the appliances I had to leave in Baltimore. They were ten years old or older, but were manufactured so much better! I had no issues with my washer, dryer, dishwasher, refrigerator, ovens, freezers, or microwave. Most were GE, Kenmore or Whirlpool. Once upon a time, the manufacturing industries in this country took pride in what they made, how it was made, and how long it would stand the test of time. Today, the average consumer is subjected to planned obsolescence and the lifespans of our purchased products are becoming shorter and shorter.

I purchased a Kenmore Range model 790.9445. Today we pressed the bake key set the oven to 350 and the control panel started to sizzle and catch on fire. The off key was press and the oven was unplugged from the wall. I tried contacting the store with no answer then the service department. After trying for 3 hours I got through gave them my information and was place on hold for 45 minutes and was hung up on. So I called back this time I was answered right away and placed on hold after giving them my information, I was hung up on again. I am now sitting on hold for the last hour with a new telephone number for the Sears Customer care network, they appreciate my patience which is wearing thin with sears 40 minutes later. I got this number from another customer adviser site which was an email from a SEAR rep. I dont think they want my business. 1800 549-4505 and it is english

I come from a family that uses many oils and mean in their dishes so when I saw how clean this machine for our bowls I was honestly shocked. I have a small kitchen and so making space is a problem but with this machine it fits perfectly next to our oven and has never cause a problem size wise. With my Kenmore dryer I never really cared about the appearance of my appliances but this product really fits in with my modern theme. This has to be one of the most reasonable priced Kenmore items I have ever purchased lol. I definitely recommend it for anyone looking for a reasonably priced item.

I was cooking a frozen pizza Wednesday night when I heard a loud breaking of glass. It was my oven door. The whole glass shattered. Thank God something was holding the glass together avoiding glass on the floor this time! Yes, this has happen twice since buying it brand new in 2014!!! Thinking about a lawsuit because they want me to pay because its not under a warranty anymore! Very mad without an oven in a two year old house!

Price could be better, the cleaning is easy and oven works great. Personally I have a Imperial Flair from the 60s and I love this one better. Should make a new one last longer. Color choices more would be better.

I remodeled my kitchen (March 2015) and wanted to have reliable appliances that had nice features and looked nice. I purchased a Refrigerator (4674033), stove (2275233), dishwasher (2212773) and over the range microwave (2280333). $6000 worth of appliances... So far the dishwasher had a defect in the basin that leaked and destroyed my new floor. The Refrigerator frosted over and was out of commission for 2 weeks waiting for a new circuit board for a known issue. And now the gasket on the door to my stove is peeling off. These appliances were supposed to be top of the line Kenmore Elite. They have been nothing but a headache and who knows what is in store in the future.

Too many complaints over this issue of failing oven walls to support racks. We should join forces to be heard. My racks fall too oftentimes.

Kenmore Electric Range Model 790.9742 - Purchased in April 2010. The racks are no longer and it collapsed during the cooking process due to the oven liner warping and bowing out. Repairman says it is unrepairable and there are no racks available to fix this problem. Sears tells me this is an isolated problem and they have never heard of this problem before. Really?! Its all over the internet on not only Kenmore, but LG, Jenn-Air, Whirlpool, and other brands made for Sears. All Sears will do is give me a 20% discount off a new stove because I did not buy the extended warranty. I sincerely doubt the extended warranty would have covered an oven liner since it is not a replaceable part. It is part of the oven, according to the repairman. I was nearly burned when I pulled out a casserole to check on it. Dutch oven also fell after a few hours while it was cooking in the oven. Luckily, the door stayed closed and the Dutch oven fell straight down. It could have caused a major grease fire. Sears refuses to admit there is a problem with the steel used in the oven liner. Sears no longer stands behind their products. They say they are sorry. I am disappointed in the longevity of my stove. Well, yes, it is only 2 1/2 years old and this shouldnt be happening. It would have happened sooner had I used the self-cleaning oven feature which I have yet to do and it would have caused additional warping and bowing. I have an oven I paid $1000 for and is unusable because I, more than likely, will get burned or a fire will happen due to these racks no longer fitting.

I absolutely hate to put down such a venerable old name as Sears and Kenmore. I bought a brand new high end refrigerator, range microwave and dishwasher from Sears 6 years ago, and they have all been falling apart ever since. Its heartbreaking as I had old appliances that I chucked out that had served me well for 30 years, but after a kitchen remodel, I wanted all shiny new stainless steel appliances. The troubles started soon after purchase, and now two of the appliances are non-functional, and the other two are limping along.REFRIGERATOR - Be sure to look over very well any refrigerator you buy. For some odd reason, this Kenmore stops the rack several inches short of the rear of the fridge. Not only cheats you out of valuable space, things are constantly dropping down in the no mans land I call the back of my fridge. The worst part is the ice maker. The ice hopper would block up constantly, and Id have to manually pull out, bust up and defrost the ice in the ice hopper and clean it out - an easy hour wasted on this task. Now the ice maker does not work at all. The ice freezes in the water supply tube, and has to be defrosted by a hair dryer, which takes forever to do. Im tired of spending hours getting this darn ice maker to work. I just put ice cube trays in the freezer now. Its very disappointing.RANGE - From the get go, the range has had a strange hum when you turn on the jets, and the oven. It scared me at first, but the salesman that sold me the range told me its common for a hum noise when you first turn on the jets, and the oven. Strange, I thought, but it doesnt stop humming - it just sounds like a kitchen range practicing yoga...hummmmmm. The oven has to be set about 50 degrees hotter than the temperature asked for, otherwise youll find a raw turkey in your oven at dinnertime on Thanksgiving, like I did. I learned to adjust for the inaccurate temperature on the range, but 50 degrees? Sheesh!MICROWAVE - The door closure foot has broken twice, and good thing I bought two of them from the Appliance Parts Bank here in H.B. I have replaced two of them myself, not wanting to pay $75.00 minimum for a repairman to come and fix it. Also very annoying. Shoddy construction - plastic parts that are not made as well as my grandsons Lego parts!WORST PROBLEM & DANGEROUS... The microwave runs when it is in OFF position. In other words, if the door is closed, the microwave runs, never shuts off, and I mean HOT! A couple of times I have used it and went in the other room to do something and came back to almost a fire in my kitchen - smoke all over and the microwave still running. It has automatically shut off a couple of times. The door has to remain open at all times and the bright light is burning 24-7. Ive got to unplug the whole machine now as I dont want my house to burn down.DISHWASHER - What a piece! I use it seldom but water does not drain out properly. THATS ALL FOLKS - Very sorry, as I bought these from Sears because Sears was paying its reserve troops who were called to combat - my sense of love for that act alone propelled me to buy these units.

Less than one year after installing the Kenmore Elite Convection Microwave (and the gas range), the plastic coating on the stainless steel handle began to disintegrate. We ordered a new PLASTIC stainless steel handle for about $80 but then Sears said a repairman would have to install the HANDLE because the entire door has to be disassembled and it needs to be tested afterwards to verify there is no leaking radiation. I am so incredibly disappointed in all of my kitchen appliances. Every one is only three years old now and all are breaking down due to cheap materials.

My Kenmore dishwasher was very fast and it did not make a bunch of loud noises like some dishwashers that I had owned prior. This specific model dishwasher had powerful jets. I cant recall a time when I owned my first Kenmore that I ever had to run my dishes through a second cycle. They always came out looking crystal clean. The dishwasher came with my first condo I bought and for the five years I lived there I had absolutely no problems at all with it. I own a Kenmore now because of it. I was told by the previous owners of the condominiums that the dishwasher and oven were brand new and had been installed a week earlier.

My Kenmore stove is not two years old and has an area where the oven vents on the upper left side that burned the paint and it is now peeling away. It burned the first time I used the self cleaning oven and is now peeling. I will not pay the $80 fee just to have them come and look at it when it is something that is obviously wrong with the manufacturing. Also one side of the oven gets hotter than the other. Dont buy their refrigerators either.

Defective and dangerous. Stove five years old. Walls of the oven suddenly retracted. Racks dont fit and they fall. It cannot be repaired, unless the oven is replaced at a big cost. I wont buy a Kenmore stove again, and wont recover to anybody. They are dangerous. There are a lot of people with the same complaint and Sears wont do anything about it.

Purchased a ceramic top Kenmore stove in July 2011. Model #790-92303012. Worked fine until 1/31/2015. Preheated the oven to 350 degrees to bake a pizza. The top surface of the stove was not in use. The pizza had been in the stove for 2 or 3 minutes when the stove began to make screeching noises. The control panel completely lit up, then most of it went dark and smoke began to curl up from the back of the stove. Flames shot up from the back but quickly died away, however the smoke grew more intense.I was able to quickly jerk the stove away from the wall and pull the plug, killing the power. Noticed as I did so that the electrical wires inside the back panel (visible through the slots in the back) were glowing orange. There was smoke damage to the wall behind the stove and the kitchen and half the house had that electrical fire smell - which lingered for a few days. With the power gone and the fuel source (the insulation of the wires) consumed the fire was contained. The stove was obviously shot.Contacted Sears that evening and was given a number to call and was eventually given a claim number. Everyone connected with Sears has been polite but so far there has been no meaningful response, and it is doubtful they will accept any responsibility. Too bad, we have been loyal customers owning a Kenmore refrigerator and a Kenmore Elite microwave.We are fortunate that our homeowners insurance will assist with the purchase of a replacement stove. But Sears Kenmore has a major engineering defect that is inexcusable. After reading comments from other unsatisfied customers there are numerous and more serious hazards connected with Kenmore products. I would not feel safe purchasing a Kenmore stove as a replacement and could not recommend them to anyone.

Fridge model 795 7032 - Im less than pleased with this refrigerator and the manufacturers honor to their product. Within 6 months of owning it the ice maker/dispenser stopped working. We opted out of spending the extra $100 for the extra warranty because for some reason I had faith that a brand new product wouldnt have issues, and if it did, then I could trust the manufacturer to stand behind it. That didnt happen either. Instead, we were pitched getting a warranty for $40/mo after paying a $60 fee to start. Completely dissatisfied with our product and experience and will likely be getting something else from another brand. The oven we bought at the same time, also Kenmore, is another story. It takes 20 minutes to preheat to 350 degrees or higher...

I purchased this range about six months ago, because I had an earlier model and loved it. Not so much this time. The oven bakes/roasts very unevenly, unless I use the convection feature. Recently, we found out the stovetop burner knobs are rendered useless VERY easily and VERY expensive to replace. There is a thin sheath inside the knob that fits over the shaft that controls the burner heat. This sheath often stays on the shaft when the knob is removed for cleaning. The first time it happened was by our cleaning lady, and she didnt notice that the knob was loose when she replaced it. We later figured out that the sheath had come out of the knob and just got lost. Now I am finding the sheath often stays on the shaft when I remove the knob and has to be replaced in the knob. It is very, very thin. We had to order a replacement knob and it cost $40!! $30 for the knob and $10 to ship. Not happy at all and will not recommend this product. Sad, because I have always had Kenmore appliances. No more.

My new Kenmore range with convection oven ha aint peeling off where the oven vents. They say its cosmetic, not covered under warranty. Suggestions?

In the fall of 2017, we underwent a kitchen remodel and as part of that, had a Kenmore Electric Built-In Oven Model 790.4942 installed. So, it is only barely over a year old. Since the beginning we have had issues with it. The first time I used the self-clean function, about 3 months after installation, large brown spots appeared between the inner and outer glass on the front of the oven. A technician came out and said this was the result of using the self-clean function and not to use it! He said it was a problem and he didnt know why Kenmore kept using this function, with the same result!Since then, I had food consistently undercooked and purchased an oven thermometer. After following the instructions, I found that if setting the oven for 350 degrees, it only came to 325 degrees, so I followed the instructions to re-calibrate it, by upping the temperature 20 degrees. Then, things were cooking through, but scorching/burning on the bottom, so once again I used the oven thermometer and it indicated that although the oven was set for 350 degrees, it was now cooking at 375 degrees! I cant seem to get it right and Im frustrated. We paid $1,000 for this oven and it is not nearly as good or efficient as my GE 13 year old oven in the house I previously lived in!

I purchased a Kenmore brand gas range in February 2008 for over $1,000 on sale. Sears installed. I found out upon delivery that it was manufactured by Electrolux. I was unhappy with the stovetop from the start. Its almost impossible to clean once something spilled on it while hot. Functionally, it worked okay. However, when doing self-cleaning process, the oven never really seemed to get clean. On Saturday, March 16, 2013, I ran a cleaning cycle for only 2 hours as it was not that soiled. As per the salespersons instructions, I also cleaned the cast iron stovetop grates in the oven. I noticed that after 30 minutes after cycle completion, stove is still radiating a lot of heat. It was then I noticed that the clear cover over the touch plate on the control panel was melted and discolored. The touch pads would not function. I contacted Sears Appliance and was told I could purchase warranty coverage; otherwise, there would be a service call as well as parts and labor. When I asked if there had been any similar problems, I was told no. When I asked why I would be charged if it was a manufacturing defect, I was told to contact Kenmore. So I contacted Kenmore and was advised it was not covered by any warranty, there were no problems known and no recalls had been issued. Upon checking online, I found numerous similar complaints regarding the control panel melting and one case where the oven actually caught on fire within five minutes of starting cleaning cycle. The individual model numbers were not listed nor the manufacturer. But since most of Kenmore appliances are made by the same manufacturer and just labeled Frigidaire, Electrolux, Tappan, etc., I figure it doesnt really matter. Using my preferred appliance repair person, the panel was replaced at a cost of $298. I had to order the touch pad from Kenmore and Im expecting a 2-3 week wait for delivery and additional cost of $22 for part. Labor is unknown at this time. I know appliances are only built to last 3-5 years anymore, but this still poses a real hazard. Im afraid to run the self-cleaning cycle now for fear of a repeat incident and additional expense. The repairman stated he was unable to determine what caused the malfunction. I believe its partially a design problem as one oven vent is directly below the control panel. I received no satisfaction from Sears or Kenmore. Im wondering if a class action has been discussed.

I bought the Kenmore front loader washer and dryer in burnt orange when we purchased our home. I LOVED them. They worked great for years. We did have a small issue with the vibration and it was loud. We did have an issue with mold, but we bought the special cleaning tabs and kept the door open when not in use. Well, the dryer started going first... not drying well. I would run the dryer 3 times to dry one load. Then the washer went. Door lock would hold laundry hostage... cycles stopping. Id say we got 5 good years out of the dryer and 6 good years out of the washer. We paid through the nose for these things... Really sad.

I bought my gas stove in 2002. It is still working very well. I’ve replaced only 1 part, the igniter. The burner pans and and grates are still in fabulous condition. The oven door glass has build up, but a little elbow grease will help that. The oven temperature is accurate, although it can be a little hotter in the back.

My husband and I purchased a Sears Kenmore Stove 15 months ago. Starting in January we had problems with the electronics. We called and it took a repairman 3 weeks to evaluate the stove as he had no idea what was wrong with it. He ordered parts and we called to make another appt when the parts arrived. That took two weeks. He came to install the new parts and found out they were the wrong parts. Another two weeks went by and repairman came and installed new electronic system in stove. We had inquired about another stove but they refused and said this one could be fixed. Within an hour of him leaving the electronics went out again.Called and made another appt in two weeks time. He came out again and just rewired the original parts and from then on it seemed fine till tonight. We used the oven last night it was fine and came home today and the entire display on the stove is out. No lights to use the oven whatsoever. We had not taken the extended warranty because our parents had Kenmores for years. We are on a fixed income and do NOT have the money $90 service call and replacement parts of $360 - to spend on the stove. It would be more than we paid for the stove in the first place. I have tried every Sears # I can find and no one is willing to help me - they just say what do u want me to do. I want my stove fixed the right way and so it lasts.

About 4 years ago, my wife and I bought 6 new Kenmore products for our new home including a dishwasher, oven, microwave, refrigerator and a washer and dryer. All of these products have failed. The oven will no longer bake. The microwave when turned on has a lighting show in the side which I feel is very unsafe. The dishwasher coating has come off the racks and they are rusting badly. The dryer door will not latch because its broken and the start button has broken too. The washer leaks and keeps stopping in the middle of a cycle and flashing a code for some problem. And last but not the least, the fridges filter leaks. We have tried to contact Kenmore and no one will talk to us or help, and dealing with Sears is just a joke! My wife and I spent very good money on these products and dont feel we should have to replace them 4 years later or have to repair them. They are all Kenmore Elite products and for the money we spent, we think the company should stand behind their products and workmanship. Even a call back or just a response would be nice, but I guess this is a company where once they get your money theyre done with you. If theres any way someone could help us, that would be great. We just want to be able to cook and do laundry again like people with working appliances do. Thank you for your time.

I bought this gas stove at Sears at least 20 years ago. It still looks almost as good as new; the only damage is a chip that the men who installed a replacement floor made somehow. It has never needed repair. Its easy to clean and still works perfectly. I bought a second one used for my lake house 10 years ago with the same experience.

Nice range and stove top, but the electronic controller failed, and replacing a couple of circuit boards cost two thirds of the cost of a new range.

The oven is fine, though it takes a bit long to preheat. The problem is that the igniters on the range went out, and the only people to work on them come from Sears. And Sears is the literal worst. Theyve cancelled their repair dates on me twice, causing me to be late for work. The ovens may work for a time, but as soon as they go out, dont expect anyone from the store to be even the slightest help.

Model: Kenmore Stove Model 970-687131. The stoves finish was sold as a stainless steel model, but really its just a stainless steel coated finishing not at all stainless steel at all.. I feel duped of course, because the FINISH is so terribly done its wearing out fast... (see picture attached). The proof in the pudding is that the VENT hole from the oven on the left hand side has caused the finishing to come right off. One day i was cleaning the stove and bam the finish right above the venting area washed right off... Not exactly what I call QUALITY...Next time I intend to take my trusty super magnet with me anywhere I intend to buy stainless appliances and ensure that they product is exactly that, stainless steel. Magnets dont stick to stainless steel 18/10 or higher far as I know and that should be proof enough, plus I can always ask more questions and check demo models more closer. I am definitely not planning on another KENMORE forever here after. Thats for sure...

Sears Kenmore Elite Convection Microwave Hood - Paid over $600 on sale for this item in July, 2012. Was installed about three months later. Now, as of April 2016, the microwave no longer works. For about the last three months, the microwave would work if I jiggled the door a couple of times after setting the time - however, randomly, it would turn itself off in the middle of the cooking cycle. Now, no matter what I try to do to get the oven to work, nothing! This is the last Kenmore appliance I ever buy. Remodeled the kitchen in 2012 and purchased all new Kenmore Elite appliances. After the experience with this microwave, I am done with Kenmore. I would hope that a microwave which retails for over $900 would last a little more than a few years!

I attempted to retrieve a baked casserole from my Kenmore ceramic-top range/oven and when I bent to reach into the oven, the vented heat blew right at my eyes. I jumped back and almost fell. Eyes were reddened into next day; the left worse than right because I lowered myself with my left side closer to the oven. So far, I enjoy the stovetop and size of the range but the excessive heat at eye level seems like a flaw in the overall design and dangerous. Is there any recall or repair that should be done?

I purchased the double oven range in 2006. Since that time I have continued to experience problems with the main board electrical panel. It has continued to malfunction by going completely blank, beeping randomly, not allowing buttons to be pressed, turning off while in mid-cook and more issues of inconvenience. I have had service on my range performed by Sears-certified technicians several times and the issue continues to re-occur. Service dates and costs issues include: June 30th 2014 - main board electrical panel replaced for a total cost of $413.12 August 27th 2014 - main board electrical panel replaced. November 4th 2014 - main board electrical panel replaced. December 10th 2014 - main board electrical panel replaced and broiler burner fixed.Since that time I have continued to experience the same problem with the main board electrical panel. The range has again begun to malfunction to the point where it has become nearly inoperable. I have recently called Sears-certified technicians and was informed that there was nothing they could do and I would again need to pay $400-$500 for a service visit and part to repair the same issue again.Given the multiple issues with the same part, I feel there is a defect either with the parts or with my specific range that should be repaired or replaced without any additional costs from the consumer. I purchased a top of the line oven and have continued to experience the same problem even after multiple attempts of repair and additional money that has been put into a unit that should still be working properly.

Its great. I would recommended it. Since I have had it, it has worked very well and has not let me down... not once. I have not had to get it fixed or anything and works as good as when first got it. Have no complaints and is good value for money. Doesnt spin loud like a lot of other washer and dryers. It just looks like any other average washer or dryer. It doesnt look horrible and comes with a wide range of choices such as colors, etc. Its not the cheapest brand but you get what you pay for. I would rather pay more and get a machine that I know works very well and is reliable.

I have always purchased Sears Kenmore appliances - refrigerator, dishwasher, stove, washing machine. Love them. I was sorry To hear that Sears closed down all the stores in New Jersey. I bought their products for many years and trusted them.

I purchased a Kenmore gas range in Oct 2013: model#79036903 905 Serial #NF33430475. My complaints are many with this range, but the most difficult is removing the storage bin to clean the floor under the range. It entails super dexterity to pull up the clip on the left while holding down the clip on the right, at the same time pulling the draw outward. This can only be done if you straddle the draw. These clips are located on the far inner sides of the draw. Once the draw is out, there is a bar across the front that makes it difficult to get to the crud that gathers under that bar. Sears needs to rethink this design. I always purchased appliances from them. In the last few years, I am very dissatisfied with their products.

The price of the dishwasher was in the price range that fit my familys budget. It is nice to get what you are paying for and that your money is spent on a item/dishwasher that will make you say, Money was well spent. I enjoy the size, because it dont take up too much space in my kitchen. I hope that when I purchase a new one that the size will fit where we want lose counter space. My kitchen is not big, so I need the dishwasher to be a decent size that can get the job done.I would improve the function so that it is easy to use. I need a dishwasher that is easy to function, but have the power to do marvelous job of getting the dishes clean and spotless glassware. Durable and long-lasting is something that needs to be a plus, especially when this is a important piece in homes. I wish it can be controlled with a remote, so that if I forget to start it I can do it with the remote. Also, make the writings bigger, and the knobs are more easy to read as to where you can tell that you have it on the correct setting picked.

The control panel is on the right side. If you boil water/cook on the stove just below the control panel, sometimes the solder on the circuit board will dissolve and the microwave will not function. If you have the minimum clearance required between your stove-top microwave and the stove burners, also avoid boiling water in large pots just below the microwave control panel. No problems now that I know what went wrong with the first one.

This Kenmore washer is very energy efficient and does a great job cleaning my laundry. This is a good product and it has been nothing but reliable. I have had it for a few years and have never had to replace or have any repairs done. Mines white because all my other appliances are and its easier to keep everything matching. It is also worth every penny. I did some comparison before purchasing and believe this was the best quality product in our price range and am extremely satisfied with the purchase. I would definitely recommend this product.

I own a Kenmore Range Model # 790.97453804. Its about 5 years old. Last night just after dinner the glass on the front of the door exploded! Shattering into pieces all over our kitchen for no apparent reason. I contacted two numbers, one for Sears, and one for Kenmore. Neither customer service person would do anything to listen to my problem or what happened. Like little programmed robots they repeated over and over it is out of warranty and they will send a technician out to assess what needs to be fixed at which time I can pay them for the repairs plus labor or pay for the service call. I decided to go online and order the parts myself. During the course of conversation with the repair specialist I find out: 1) This is a known issue. 2) The stove was manufactured by Frigidaire. 3) Its an issue with insulation in the door frame (part #7 on the diagram of the door). 4) The manufacturer recommends you replace it every 18 months. To which I responded, and how are we supposed to know that? Technician responded I am the parts specialist and we have the resources from the manufacturer. Its extremely sad that something as dangerous as this can continue and nobody is doing anything about the defective product.

Bought Kenmore oven 2 years ago. Stopped working on Thanksgiving. Guy sent to fix it says it needs a new back panel for $500. Kenmore made a shoddy product and should fix their poorly made oven at no cost to us. I will not purchase another Kenmore product ever again. Are we supposed to replace appliances at the same rate we have to replace light bulbs? Kenmore needs to stand behind their products and not make garbage.

Its louder than we expected (partly because it resonates within the cupboards its next to) and recently has started to leak -- not from mechanical issues that we can observe, but based on the type of detergent we use in it. Ball/pod detergents seem to be incomparable with it. Otherwise its performed reliably and done its job. We knew what we were buying and were already assuming wed replace it a few years into owning the home. Fits enough items that we can usually clear one side of the sink if not both; for larger pots and pans we sometimes cant fit everything in one cycle. Very nice looking for a mid-range model; matches well with our other appliances and isnt as susceptible to fingerprints as other stainless items weve owned. We got what we paid for -- not saying its not a fair value for a builder model but rather that we knew the level of quality we were getting and assumed wed need to upgrade in a few years. Cheaper to do that ourselves than through the home studio/builder.

Looks good but performs poorly. Difficulty coming to and staying at desired temperature (figure at least 20 minutes). The oven fans are very noisy and the oven takes a long time to cool down. Called service out twice to fix and they found nothing wrong. If you like to bake this is not the oven you would want.

I never had to make a repair after 15 years. I was able to sell it to someone else when I bought my new one. I would highly recommend it to a friend. The freezer was often full and had to be rearranged. We needed more freezer space but the fridge was large enough to accommodate everything. It was a 18 cu ft off white fridge with the freezer on top. It opened on the right with the fridge and freezer separate. In the fifteen years the paint never chipped and there were no scratches. As I stated. I was able to sell it when I decided to buy a new one. It was still in good working order and when I did a good cleaning it looked very nice.

We purchased Kenmore washing machine 110.26132410 in March 2016. It has been the “washing machine from hell.” First I noticed the huge amount of lint in the filter of the dryer (same dryer I had with the old washer) when I laundered towels, and these towels were becoming frayed and worn. Then I noticed that there were holes in some towels, as if eaten out by bleach. I had used only as much bleach as indicated in the manual and put it in the bleach dispenser. Finally before my one year warranty ran out, I called for a technician. He found nothing wrong, but noticed that the bleach on my shelf was the “splash-less” type. He said that the bleach just goes to the bottom of the tub and could just stay there and not mix with the water enough and therefore get on the towels. He suggested that I use the “liquid” type bleach. There was no mention in the manual to use only the liquid bleach. I will say that there have been no new holes in my towels, but my towels have continued to wear out at an unusually high rate, and the lint filter on the dryer is still completely full after each load. I also noticed that this washer did not clean well and sometimes noticed that some clothes were not even wet. When I bought this, I had thought that the feature of “deep fill” would be useful, but found that it could only be used with “heavy duty” setting or above, not for “normal” or below. This washer has proven to be very unsatisfactory, and I will buy a new washer when I can afford to do so.

Every time I use the dryer it gets the job done. It doesnt take hours to dry them and it allows me to get more dry in half the time. I would recommend in using this dryer to help save time. It is time saving and has really helped me get my drying done. With the setting on the dryer, I can control the dry I need for my clothes. I like that is dryer is compact and it has a wonderful look to it, it is modern and fits next to my washer easily. Having the matching set will make any washroom complete and beautiful. Not everyone likes going out spending big money on washers and dryers. I found that this price was in my price range, it wasnt too high and you are getting the product for your money so you never have to worry about overspending.

I have all Kenmore appliances. Never had a problem with any of them. I have the washer, dryer, stove, refrigerator. Didnt buy the warranties on them because knew I wouldnt need them. Know a lot of people that own Kenmore - never heard of any problems.

My Kenmore is from 1974. My oven door squeaks a little and the knobs lettering is mostly worn off but I still love it. However, I can’t find parts for it.. Like new knobs, I’ve looked on several sites. It has a griddle in the middle which I love. It takes a lickin and keeps on tickin... Lol.

I bought all 4 appliances at one time, Kenmore elite top of line bottom freezer/ref, dishwasher, microwave and electric stove. Ive owned them for at least 4 years and had problems with all of them. I paid top dollar for junk. What put me to post my displeasure was the refrigerator. About 1 month after warranty expired I began to receive Er 1F messages. I read on internet to pull the plug and it will resolve problems. I did it several times a year since then and problem would resolve and come back again. Now its becoming more frequent and water is now leaking from ice-maker. Going to change fan and motherboard to see if it solves the problem. Dishwasher also top of the line which I had to change major part that failed which caused major flood/water damage to house. Lucky that was still under warranty at the time. I would not recommend this product to anyone. Buyers beware. I signed up to a class action suit regarding refrigerator problems couple years back but did not hear back from group filing lawsuit. Sears and Kenmore should stop selling these inferior products with the elite tag. I had a GE appliances that lasted for 10 years or more which was much cheaper and more reliable than these terrible products. No wonder they were pushing me to purchase extended warranty cause there was known problems with these awful appliances.

Lasted a long time before I purchased a new refrigerator. No problems with it until it was worn out. Reliable and freezer kept food well. It fit my needs at the time. With a family and grandkids, I needed something larger and I moved up to stainless steel. The freezer was a bit small, but it was appropriate for the fridge size. It was basic white refrigerator. Nothing exceptional, but it served the purpose for what I needed. It was easy to clean and maintain with mild soap and water. It was a good refrigerator for the price. It was comparable if not a bit better in the price range with similar models. Its a good choice if youre not ready for a more expensive stainless steel model.

My Kenmore oven smells like burning wires when I use it. I see other consumers have similar complaints against Sears. My local power company has also just installed Smart Meters and the meters are causing some consumer stoves to burn out electrically. Has anyone else had their Sears Kenmore appliances malfunction just when the meters came along?

Kenmore Elite Range - Today is 12 March. My wife came home and the House was full of smoke from the stove being on high. I had cooked some Cabbage for my wife around 11:00am. I left to go to work around 2pm and left the burner on the lowest setting which was Low setting to keep the cabbage warm. She came home around 6:30pm and the Fire alarm was going off and the house was full of smoke. She tried to turn the burner off with no luck. She had to go and turn the breaker off for the range. I came home at 10:00pm and went and turned the breaker back on and the front right burner where the pot was on and it was on high again. I played with all the switches with no luck at all. I had the main circuit board changed not even a month ago by a service tech. He told me that it controls all the switches for the top and also the oven section. I had to go and turn the main breaker off again.. THIS ALMOST COST ME MY HOUSE. FOR FOLKS READING THIS, BUYER BEWARE... I will not purchase another Sears product!!!

I purchased a Kenmore Electric Built-in oven, model 790 in 2011. Today the fan will not shut off. I had to turn the breaker off. The oven racks are also falling down which is becoming extremely scary and I am afraid to use the oven. I will be calling Sears tomorrow but suspect after reading all these other similar reviews to expect nothing from Sears other than to say they will send someone out. What happened to dependable products and dependable stores? I always looked to Sears and their products in the past but no more!!!

This stove/oven was actually purchased by my mother. She loved Kenmore products. The item in my opinion is okay and I have no problems with its performance. Its just not the appliance I myself would have purchased.

Kenmore model # 79092803013 electric range oven started smelling plastic burn every time I turned on the oven. Well, I should have turned it off but I didnt. Thanks to God it didnt cause any major damages including fatalities. The baking and broiling elements stopped working and decided to open the back panel of the range. To my surprise the control board and the harness was burned and melted until changed to complete black. They should have recalled their products knowing their safety issues. The sad thing is all my appliances are Kenmore. I will never buy their products again. Be Aware!!!

I had purchased a Kenmore wall oven back in December 2011. A few months ago, the racks were not fitting properly and the pan with food kept spilling and crashing onto the element and I kept getting burned. Last straw was last evening when I burned my arm pretty good when trying to rescue a falling pan. I went to Sears this morning and they told me it was probably the racks so I ordered 2. Now reading all the complaints, I see that it probably is not the racks but the product itself and it is no longer under warranty. The sales people looked at me like I was nuts when describing this problem.

Bought our Oven 2009 (Kenmore Elite)... Dec 2013 turned on the Clean Oven, and after two hours heard a loud pop. Could not open oven, because it was on clean. When we did, found a hole in the bottom of the oven and you could see the heating element. The light wasnt working, and our outside panel was only half working. Called Sears repair, and said would cost $950 to fix ($500 for labor). I said that this was dangerous, that my oven basically exploded on CLEAN feature. He said I know, most of my calls are because of the SELF Clean. He told me Self Clean, Self destruct. He said he wont let his wife use the self clean because of the problems it causes with ovens. He makes his wife clean the old fashion way because of all the problems he has seen. He said there were no recalls, and he couldnt give me a discount. He asked if I had the extended warranty problem. I said no... but this shouldnt be happening. He said he agrees, but he was only the service man. I am really disappointed that this is considered normal... and it is a big hazard... I am now in the process of finding a new oven... and believe me it wont be Sears... and wanting an oven without self clean... That feature should be taken off... It is amazing how much more you spend on an oven with that feature, a feature that can blow up your oven. The pride sure has gone out of American Made Products... Just venting... no pun intended.

When opening oven door on Kenmore wall oven, handle fell off one side and glass door exploded into me. There were shards of glass everywhere, even countertops, and I had a small cut on my foot. The company is sending a repairman who we have to pay $250, despite all the phone calls and emails to corporate. We feel this was a defective piece of equipment, and seeing several other complaints of similar happenings, I feel we should not have to pay for service call or the repair/replacement. I will never buy Kenmore products again after this incident. And will do my best to spread the word.

Whenever I bake something in the oven about 1/2 hour into the cooking process, the screen lights up with F10 and the oven beeps. The only way to stop the beeping is to turn the oven off. When I turn it on again, it beeps 10 minutes later. It is impossible to cook anything, very frustrating and not normal. The stove is approximately 5 years old.

To prepare for Thanksgiving, my wife ran the cleaning cycle on our Kenmore range. The front glass cracked. She called Sears, (couldnt talk to anyone who spoke English) repairman says he has seen it before, but it is not a manufacturers defect and we have to pay. This is crap! Please someone help, we are retired and havent got this kind of money.

Kenmore oven - glass door exploded outward spreading hundreds of glass pieces all over the kitchen. Oven was on at 350 degrees. The indoor glass appears to be intact, but exterior glass is completely shattered. Calls to Sears for immediate repair attention for a safety issue were generally dismissed by their off shore answering/scheduling service.

Have had no problem with it and seems to be very efficient. Last year the power went out for two days and the food was still cold. We had not opened the door. 24 cubic foot, held everything we needed and more with this side by side. Eggs milk and other things with plenty of room to spare. When we bought a birthday cake last year that fit also. I really liked the stainless steel, was not only easy to clean but matched the dishwasher and the cook top. The black water dispenser also was a good match with the range hood. It was definitely worth what we paid for it and they took the old one with them after they installed this. It looked really nice there especially with the stainless steel.

This is the 3rd time I had sears out to fix stove. 1st glass blew out (scratched the whole inside 2nd circuit board/ and now again the circuit board. When you use self cleaning more than 3 times blows board. All in all I have been without the use of my stove about eight weeks. When you call for service and you give them error code. They come out (waiting a week or longer) without parts and you have to wait another 2 weeks for them to fix. Just wish they would credit me and let me buy another brand. This stove is only 1 year old. Very unhappy.

My 10 months old barely used not one spill caught on fire cooking Thanksgiving turkey. The fire was huge from turkey dripping a little. I thought it was an isolated incident. Three months later (I cleaned the oven and it was spotless), Paula Dean French toast casserole spilled and caused a huge scary smokey fire during a bridal luncheon. Sears has done nothing except charge me a service call to have 2 technicians come out and look at it. The bottom of the oven is melted. I am furious! Sears told me I should have purchased the extended warranty. (12 months old) My old oven lasted 28 years with 10 times the use! Sears wont do anything. Charged me 140 dollars to have 2 technicians come and stand there and look at it. They didnt remove or check anything

I purchased a Kenmore brand oven approximately four years ago and this evening while preparing dinner, the glass door shattered all over my kitchen. I now see at least 100 online complaints for the exact same issue. I plan to visit my Sears store tomorrow but am not hopeful after seeing the anger and frustration of those with a similar experience.

My oven has lasted nearly problem free over the years, and if I had problems that needed service, I could call and get it. My relative purchased a stove at the same time they both still work. They were seriously used for family cooking and truly held up to the task.

The oven racks fall with little or no weight placed on them. It is so bad that they now dont fit. Ive read online that the interior lining of the oven expands and the racks fall. This is a MAJOR safety hazard. I have been burned and my wife has been burned as a result. After informing the operator who took my call that I am an attorney, the operator transferred me to a line for immediate help. The immediate help was for the operator and not me, as the transferred line hung up on me.

Kenmore Elite 75339 - After about 3 weeks of using this range we realized that it was leaking gas. Had a service consultant from the gas company come out to sniff for leaks and he informed us it was leaking from the regulator and 2 of the burners. He told us this was the 4th or 5th Oven he had seen leaking like ours. We called Sears to have the oven exchanged and they setup another delivery for a few days later. After waiting about an hour or so after their so called scheduled delivery was suppose to be I called to find out where they were. The delivery consultant informed us that the new oven they were suppose to deliver was also damaged and that they needed to reschedule another delivery. Sears couldnt even be bothered to call and let us know. At this point we are just trying to get a refund. Enough is enough. Trying to navigate Sears customer service seems to be a battle all on its own. Its no wonder with customer service this terrible why the company is such a bad financial situation. Save yourself A LOT of hassle and buy something other than this range and save yourself even more hassle by shopping somewhere other than Sears.

Poor quality material. It is rusting in every corner! Also is coming apart. The control panel is loose. The burners are getting hard to clean. The top oven, I keep it covered with aluminum foil, otherwise if you cook something and it falls on the top of the stove, it’s going to stain the paint.

I bought an electric slide in oven a few years ago, and ever since, the oven temperature does not run true. I had to purchase several oven thermometers to see what the correct temperature was. The MAIN issue that really scares me is the self-cleaning button is too easily activated and locks the oven door. It gets extremely hot and is extremely hard to shut it off. One time, we had to call a neighbor to help us pull the unit out to shut it off. I hate that the digital buttons are located in front so when I wipe anything down to clean it, it activates ALL of the features and I have to constantly push the stop button to cancel out the functions.The clock quit working also. I will never buy another Kenmore product after my experience with this oven.

My Kenmore range was purchased in 2010 and since then, the outside glass on the oven has blown out twice, once when the oven had not even been used. The most recent incident was Nov. 15, 2014. The oven made a loud popping noise then glass shot out everywhere. The model is 790-92803010. Sears was no help and refused to view this as a safety issue when this happened the first time in June of 2012, so I contacted the Better Business Bureau and was eventually reimbursed for the cost of new glass on the oven. How could this possibly happen again? I dont see a recall on this oven and suspect there is something wrong with the seal on the door. Thanksgiving is in less than two weeks and I have to cook for 15 people!! I am disgusted with the service and this product. Furthermore, the ice make is not working on my Kenmore Elite refrigerator.

We purchased a new Kenmore electric range. Within 4 years, the oven box had expanded from the oven heat so that the oven racks no longer fit but fall out of the grooves. When I contacted Sears, they refused to accept responsibility but said they could supply racks that fit at $106.00 + tax and shipping each. I ordered the racks, but they are the same size as the original and Sears said that they cannot help me. I am not alone. Many other consumers have had this same experience. This should never happen. Sears should recall these stoves due to the safety factor alone or at the least, provide wider racks even if we must pay for them to address the problem. I will never purchase another Sears appliance.

Purchased about 13 years ago so I realize things can start going wrong. This was my first (and last) glass top range as I had always wanted one. The heating is not stable. Of course being electric, it does turn itself on and off but that just regulates the temp of the element not your pan. Hard to keep clean especially if you spill something that has sugar in it, like bbq sauce, and it burns on as you still have to cook and burner takes a while to cool. I grew up using gas stove/oven at home. Upon moving around, I have come to get used to electric and when glass tops came along, I really wanted one. I am over it now. Ready to get gas back.

It was perfect. I would buy another one if I could afford it. It kept everything cooled or frozen exactly how it should. It was HUGE. Lots of room for any size container. The places in the door were awesome. The drawers were big and roomy as well. The freezer side wasnt hampered by the ice maker either. I loved the stainless steel. Easy to clean. Shiny. Sexy. Much better than the typical textured outside of most refrigerators. Smooth. Lovely. It was priced perfectly. Mid-range. It was a scratch and dent model too so there was an additional discount which made it much more appealing to me and much more affordable.

Purchased Sears Kenmore Elite refrigerator in January of 2013. We had a problem with the water line in January. The tech fixed the problem in February after the part arrived. Next we started having problems with the water dispenser. The dispenser would freeze not allowing us to get any water. We scheduled another repair which took about 3 weeks. The tech came 1 hour 45 minutes late with an 18-year old girl whom he said was his daughter. The tech worked on the refrigerator and left. By the time he got to the end of the driveway the refrigerator was not working again. I called for another service appt. and was scheduled for 2 weeks later. The same repairman arrived on time with the same 18-year old girl. The tech worked on the refrigerator and said he had the temperature as low as it could go and fixed the water dispenser. I was told not to keep the milk at the top of the refrigerator because it was freezing. 2 days after the repairman left the water dispenser was not working again. We were also experiencing things at the top of the refrigerator freezing. Service was called again and about 3 weeks later a tech arrived on time to repair the water dispenser. This time the tech used our hair dryer to unthaw a pipe at the bottom of the refrigerator behind the crisp bins. The tech said that we needed to keep food items away from the walls of the refrigerator and away from the sensor. The tech arranged the items in the refrigerator to help us out. One day after he left the same problem reoccurred. Service was called again and was scheduled 3 weeks later. We are waiting for February 11th to see the outcome of this repair. Someone has to take off work each time we need service. This has been a nightmare! Each time you call service you are transferred and placed on hold for one half hour at a time.

I bought the Kenmore Dishwasher, in fact, I bought all Kenmore appliances because they work great and last for years and we get superior service on them. I have had my appliances for over ten years and they still work great like new, no problems. It has featured of being able to have heat on or off, having the arm on top and bottom, quietness. I like the silverware basket because its on the side and not the middle which gives you more room. I also like that my top rack is deep. I wish it had a self-cleaning feature like an oven so I could run it once a week to keep the power wash free of debris. We live where the water is hard, it would be nice if it had a built-in water softener that you could maybe change a filter out so I didnt have to buy additives to keep them from spotting up so bad.

I have always purchased Kenmore appliances and I am terribly sorry they are defunct. My Kenmore washer is 35 years old, drier 30 years old... fridge 15 years old. I had to purchase a new stove two years ago and bought a Maytag for $2100. It lasted just two years and the computer system had to be replaced. $900 repair bill. Not happy about that.

I bought a Kenmore French door fridge 1-18-18 and on 10-27-19 it went out. The top does not cool. Had Sears repair come out and said it is not under any warranty. That it would cost over $1000.00 to fix. I called Kenmore and got nowhere with them. I called Deawoo and they also would do nothing about it. I now own a $1900.00 piece of junk. I will never and recommend no one ever buy anything Kenmore as it is not made in States and only has a 1 year warranty. They are junk. Nothing like when I was a kid and everything in the house was Kenmore. Worst thing I have ever bought. I will no longer buy, go to, ok deal with Sears or Kenmore ever again with anything. I am now selling my riding lawn mower, kitchen stove, washer and dryer before they break and I have more junk to find a way to get rid of.