I have had the Kenmore range 7909622240B more than a couple years and this is the first time this has happened to me. I have a 254 pound ham on the rack one slot lower than the middle. I was pulling the rack out to drizzle sauce on it and halfway out the rack fell out of the slot, luckily the ham was not on a higher slot or it would have dumped over. I did however get splattered with melted brown sugar and hit my hand against the side of the oven trying to get out of the way of the falling ham. The brown sugar and grease spilled onto the bottom of the oven smoked and burned! What a mess!

I spent two hours trying to talk with someone that would help me find out if there is a recall on my range. The outside glass of my oven shattered in the middle of the night. Luckily no one was near the range. I had glass everywhere. I did notice on this site that there was a similar case on Aug 2, 2016, so I wanted to talk with someone to investigate this problem. After spending much time trying to talk to a real person then finally talking with a person that wanted to send a technician to diagnose what my range needed and the cost to have a technician come to my home would start at $89.00, I gave up and just ordered the glass. I am very worried that this has happened more than two times and someone could seriously get hurt.

Kenmore Double Oven Electric Range: The bottom oven is 50 degrees hotter than what the oven is set at. The owners manual has a section on how you lower or higher the temperature by 35 degrees, but when going through the steps, it appears that the instructions are to change the setting from Fahrenheit to Celsius. So I am unable to use this workaround. It would have only changed it 35 degrees, and I needed it to change 50 degrees. I bought this oven for baking. So it is essentially useless to me.

The washer and dryer works perfect and I would recommend it by the company. Its easy to use and they last for a very long time. Other people has bought it and was happy too. It spins really fast when clothes are in it, cleans clothes fast and takes the stains out of clothes. And Im happy with the cycles spin on it. The cycle spins are fast on it. My washer and dryer are both white. I use both of them and got them for a good price. And the company is a great company. The value is great, the price range is great. Youll be happy with it, so will the customers on the face of the planet.

I bought a Kenmore Side by Side Refrigerator (Model 10651139214) 33 months ago, less than three years from SEARS. All lights stopped working, all at once. I called the number on the manual and was told that someone could be scheduled to diagnose the problem for a fee of $149 and also that my refrigerator had only a one year warranty and I did not pay extra for extended service. I scheduled the appointment reluctantly. I had a local, and trusted for years, repairman come to take a look. He checked everything and related to the lights, looking at the tech sheet and online. It is determined that the part that is needed is $215 just for the part and it is on backorder with no projected date of arrival. My repairman also said that this specific refrigerator has a Tech Service Alert attached to it, meaning several people have had the same problem. BUT Kenmore does NOT back up their product. What ever happened to good companies backing up what they sell? I will never purchase a Kenmore product again. My purchase from SEARS this time included this refrigerator, a flat top stove and range hood and a dishwasher. The Samsung (another review I left here) stove had issues within the first two weeks and I was told that the stovetop wearing through in two weeks is considered a blemish and isnt covered.

I purchased my refrigerator from Sears in 2009. In the first year, I experienced the inside light not turning off and melting the cover to the lights. I am well out of warranty now, and my fridge stopped making anything cold. No error codes or signals, opened my fridge and freezer to puddles of cesspool of muck. It appears as though everything is fine from the outside. Apparently I need a new condenser. I have had nothing but countless strange problems with my fridge, hindsight is 20/20 now. I would NEVER purchase another from Sears or Kenmore. Expensive pile of chrome junk, paperweight at best.

The stove (2011 Kenmore Elite white double oven stove) was purchased in 8/2011. The puppet oven no longer heats up quickly and takes 45-60 minutes to heat to the desired temperature. Unfortunately, the model number has worn off, and Sears cannot give me a correct model for the double, not single, oven from their records. Therefore, the repair guy left without having done anything except charging $99.00 for the house call. I guess I am going to have to use the one oven that works until it doesn’t. VERY DISAPPOINTED.

I purchase the Kenmore Elite double oven approx three years ago. It has been a disaster from the start! The issues was the rewiring needed for the product that I was not told about. This requires an electrician and an extra charge that is Kenmore specific. The first set of ovens did not work at all. After paying the additional cost for the change the ovens were installed and they did not work. The installer could do nothing and I had to call for a repair. I requested a new set of oven and after a week or two receive a new set. Within 6 month I noticed the doors on the ovens would not close properly and that the calibration was off. I requested another set again to no avail. To date I have had 2/3 additional service calls for the ovens for the same problem. I have requested a new set or satisfaction each time. The most recent repair was in July 2016. Now Nov 26, 2016 they are saying the problem is no longer under warranty for the repair or the extended warranty I purchased. The customer service center has had problems scheduling, sending two repair people or say there is no appointment and then a repairman shows up anyway. This happens even with confirmations and secondary verifications.There was a time when the Sears brand stood for quality, and great customer service. Those days are no more. I purchased a full suite of appliances for a gourmet kitchen with the Kenmore Elite Brand and the two most expensive items, the fridge and the double ovens have had significant problems and repairs. I have been loyal to Sears and so as my family making it a tradition for over 30 years of my adult life. My parent bought Sears as did my entire family but NO MORE! I will exhaust my points and the boycott will begin. We will NEVER purchase anything from Sears again nor will we recommend the store or their products.

Reasonable amount of time for cycle to be completed, clothes never came out ruin in any way, machine used a fair amount of water, but never exceed amount. Have use my Kenmore for years and have not had a problem yet, no problem of any kind, no dial slipping, no buttons sticking, no nothing. Received the machine I picked out without any dents or scratching marks on it. Same color all around, no fading. My Kenmore machine was not the cheapest but it was not the most expensive one either. It was the middle of the price range that I wanted to spend and I received everything I wanted on the machine.

I purchased a Kenmore Elite Double Oven Gas Range in November 2011. I also bought an extended warranty. When the range was about 3 yr old the bottom oven failed to heat. It was repaired. Then this past October 2016, the bottom oven wouldnt heat. November 23rd it was repaired. I extended the warranty because with two repairs I wasnt confident with the range. Then on December 20th, I was using the top oven at 400 degrees, and everything was fine. I then turned on the bottom range at 350 degrees, and noticed it wasnt heating after about ten minutes. I opened the oven to see if it was hot. A ball of flames came out at me. I burnt my eyebrows and a good part of my hair. Luckily I was able to shut out any flames on me, and I closed the oven and shut it off.I called Sears the next morning, rather shaken to report what I consider a safety issue. They scheduled a service call so a technician could access the problem. I told them I didnt want it repaired, only replaced. I got a bit of a runaround. They first came quickly then ordered parts. Sears says it is repairable. They scheduled me for Jan 5th, and I waited all day and no one showed. Today, someone came. I said I didnt want it fixed. The service man called his supervisor, then Sears directly called me, and said as part of the process I must have it repaired then file a complaint.When I called they said I should have refused the repair, because now it is deemed in working order. I said I dont feel safe after my ordeal. The supervisor at customer service said even if I had a brand new stove, no one could guarantee my safety. Talk about confidence inspiring. I let them know I wasnt pleased with that. They then offered me a $630 credit towards a new stove. I paid $2,300. I didnt accept yet, because I dont know if I should.

This is my first smooth top 2 door oven from Kenmore. Before I had a coil oven which lasted for 23 years. It came with our mobile home and sold it (still in working order) before we got a Kenmore.

We have had this for 4 years with no issues. Yesterday we had not used the microwave in several hours. Then my husband heard a pop in the kitchen. When we went out there the entire glass was shattered. There were small shards of glass on the stove and the floor. I have never heard of this happening. I googled it. That’s when I learned this happens if there is a defect in the glass. Thank goodness no one was in the kitchen or using the microwave at the time. A new microwave will cost less than the door will cost to replace. Go figure.

I sent an e-mail a couple weeks ago with no response, so I contacted Kenmore yesterday regarding the self-cleaning of the gas range which left spots on the bottom of my oven. I did everything the manual stated to do and also took out the racks and self cleaned them myself. The representative on the phone told me to put a hot cloth with white vinegar over the area, and then I may have to rub the area, if that didnt work to take a razor blade and lightly go over area and the spots would be removed. After trying both methods neither worked. I phoned again and another representative told me she could have a tech come out the following day but it would cost me $75.00 or $39.00 a month to cover all appliances in the house. I told her absolutely not and informed her that I would not be purchasing anymore Kenmore products. Then out of curiosity I wondered how much the part would cost just to replace it and after researching on the internet the part was $60.00. So therefore I would have had a tech come out for $75.00 then probably charge me at least $100.00 for the part and to replace it, what a rip-off. Other customers please do research before falling for this scam.

I have never owned a stove that I loathe as much as I do the Kenmore glass top stove that we have. Every week without fail, the handle comes apart, causing the glass door and white casing to fall to the ground and I have to screw the entire door and handle back on. We arent rough with this appliance. Its a piece of junk, period. Another thing is that the cooking elements dont provide consistent heat. If I want to boil water to make a cup of tea, I swear I have to wait five minutes before the water in the kettle comes to a boil. I really detest this stove and I am counting the days until it finally gives up the ghost so I can buy a decent stove.

The best dryer I ever own. If you own one of these you will fall in love with this one and it will do the job for you. You might pay a little more for it but it will be worth it. It will take big loads. Little loads also. Will get your clothes dry like you. You will be happy with it like it was for me. It is worth the money. You can get it in many different colors. It will fit in with your others thing and will always be in style and also can be put almost anywhere. It is a good value. The price is in your price range. Also it will always do the job for the price and will be right for you and you will be happy with it.

My Kenmore range was purchased in 2010 and since then, the outside glass on the oven has blown out twice, once when the oven had not even been used. The most recent incident was Nov. 15, 2014. The oven made a loud popping noise then glass shot out everywhere. The model is 790-92803010. Sears was no help and refused to view this as a safety issue when this happened the first time in June of 2012, so I contacted the Better Business Bureau and was eventually reimbursed for the cost of new glass on the oven. How could this possibly happen again? I dont see a recall on this oven and suspect there is something wrong with the seal on the door. Thanksgiving is in less than two weeks and I have to cook for 15 people!! I am disgusted with the service and this product. Furthermore, the ice make is not working on my Kenmore Elite refrigerator.

Too many complaints over this issue of failing oven walls to support racks. We should join forces to be heard. My racks fall too oftentimes.

Poor quality material. It is rusting in every corner! Also is coming apart. The control panel is loose. The burners are getting hard to clean. The top oven, I keep it covered with aluminum foil, otherwise if you cook something and it falls on the top of the stove, it’s going to stain the paint.

I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle of the night, I heard a number of pops, and I discovered that the outer glass door on my Kenmore range shattered and sent glass across the kitchen. Sears response after an hour and a half was that there is no recall, their customer affairs will not accept the call because the product is six years old, and the earliest they can send a technician is a week (at my expense).

To prepare for Thanksgiving, my wife ran the cleaning cycle on our Kenmore range. The front glass cracked. She called Sears, (couldnt talk to anyone who spoke English) repairman says he has seen it before, but it is not a manufacturers defect and we have to pay. This is crap! Please someone help, we are retired and havent got this kind of money.

My washers performance has been great. It gets the job done. It has lasted longer than any other brand. It cleans the biggest material, which would be my comforter. It had endured one of my king size comforter and a number of occasions. Also has endure tons of clothes piled on high without ever messing up. It is white with easy to read settings. I like how the controls are easy to read and adjust if needed to be changed on a different setting, due to the clothing difference. It was/is my price range for the right amount of size and settings for my family. It has held up to its value so many times and I see a few more years with it as well.

The refrigerator was well-built, simple and before we had to replace it, it lasted quite a while to what I imagined the normal life of a refrigerator should be especially with so many people in and out constantly for food or ice. Towards the end it didnt stay as cold, especially not when actually filled. Had to rearrange the refrigerator periodically, but overall very roomy. Held enough to readily feed 5 people daily, 2 of which usually had to have their own meals. The refrigerator has no fancy gadgets but easy to clean.

I purchased a washer dryer set. I think it was expensive. Maybe in the $3,000+ range for both appliances. Within a year of buying the washing machine it had mold. We had contacted Kenmore and received no help. Our clothing always stinks and the washing machine puts out a horrific odor to our home. Why is it we cant even buy an expensive appliance and have it work well? They dont care. So now we are stuck with stinky clothes and mold that will not go away no matter how much we clean. Another disgusting company.

Kenmore Elite 75339 - After about 3 weeks of using this range we realized that it was leaking gas. Had a service consultant from the gas company come out to sniff for leaks and he informed us it was leaking from the regulator and 2 of the burners. He told us this was the 4th or 5th Oven he had seen leaking like ours. We called Sears to have the oven exchanged and they setup another delivery for a few days later. After waiting about an hour or so after their so called scheduled delivery was suppose to be I called to find out where they were. The delivery consultant informed us that the new oven they were suppose to deliver was also damaged and that they needed to reschedule another delivery. Sears couldnt even be bothered to call and let us know. At this point we are just trying to get a refund. Enough is enough. Trying to navigate Sears customer service seems to be a battle all on its own. Its no wonder with customer service this terrible why the company is such a bad financial situation. Save yourself A LOT of hassle and buy something other than this range and save yourself even more hassle by shopping somewhere other than Sears.

Kenmore Ultra Bake Super Capacity Free Standing Gas Oven - Our oven stopped working right before Thanksgiving of 2012. It would not hold a temperature or even turn on at times. We had the control panel replaced for $300, and it got us through Thanksgiving. The oven originally cost $600 so to replace the control panel was very expensive. Right after Thanksgiving, it began to work inconsistently again. Our most recent incident was where the oven stayed on and increased the heat even though we turned it off and the control panel said that the oven was off. The gas was still on and clearly, the oven was increasing in temperature. We then got the error message E2-F3 which is the warning that it was too hot. We could not get it to turn off so we called the gas company to come right away. The gas man that showed up said that if we had cut the power to the house, the gas would have remained on unless we turned the gas valve off as well. This stove is too dangerous to keep. I would not recommend this product to anyone.

Never had an issue. Freezer always stayed cold and the refrigerator worked perfectly. Ive had it for a long time and it works just as great as it did the day I got it. The only issues I had were with the freezer. It was hard to always fit several frozen pizzas and large tubs of ice cream. I just had to change my grocery shopping habits. It isnt the most glamorous. Its not ugly. It just looks dated when compared to stainless steel. It matched my kitchen at the time. It was on the lower end of the price range of refrigerators but it has lasted a long time without having repairs. It also doesnt use a ton of energy.

We bought an over the range microwave because it matched all the rest of the appliances in our newly remodeled kitchen. Weve been very pleased with it. It has a soften function, which Ive not seen on a lot of other models.

Very good product. The refrigerator was a plain Jane white and it looked clean. It was just right for our little family but our family got larger and it started to get cramped and thats part of the reason we bought another one. But its performance stood up. For over 6 years it was time for an upgrade but it has done a good job. It was a fair value for the time most refrigerators were in that price range at the time and it was a reputable company with a good name.

Purchased range on March 19/2011. April 2015 I started to self cleaning, pushed the start and the oven died. Only the stove top works. Service came to repair and charged me $96.05 and told my husband the cost to repair would be approx. $1,000.00 plus tax & plus labour. They also informed him that this happens a lot with this brand and the manuf. does not care. I checked if there was a recall but I am not good with the computer and DID not find anything. I would never buy a Kenmore again and never shop at Sears again. I am cutting my Sears card after I finish.

Fridge model 795 7032 - Im less than pleased with this refrigerator and the manufacturers honor to their product. Within 6 months of owning it the ice maker/dispenser stopped working. We opted out of spending the extra $100 for the extra warranty because for some reason I had faith that a brand new product wouldnt have issues, and if it did, then I could trust the manufacturer to stand behind it. That didnt happen either. Instead, we were pitched getting a warranty for $40/mo after paying a $60 fee to start. Completely dissatisfied with our product and experience and will likely be getting something else from another brand. The oven we bought at the same time, also Kenmore, is another story. It takes 20 minutes to preheat to 350 degrees or higher...

About 4 years ago, my wife and I bought 6 new Kenmore products for our new home including a dishwasher, oven, microwave, refrigerator and a washer and dryer. All of these products have failed. The oven will no longer bake. The microwave when turned on has a lighting show in the side which I feel is very unsafe. The dishwasher coating has come off the racks and they are rusting badly. The dryer door will not latch because its broken and the start button has broken too. The washer leaks and keeps stopping in the middle of a cycle and flashing a code for some problem. And last but not the least, the fridges filter leaks. We have tried to contact Kenmore and no one will talk to us or help, and dealing with Sears is just a joke! My wife and I spent very good money on these products and dont feel we should have to replace them 4 years later or have to repair them. They are all Kenmore Elite products and for the money we spent, we think the company should stand behind their products and workmanship. Even a call back or just a response would be nice, but I guess this is a company where once they get your money theyre done with you. If theres any way someone could help us, that would be great. We just want to be able to cook and do laundry again like people with working appliances do. Thank you for your time.

Ive had my Kenmore for 12 years and never had a problem with it. Thats why all my appliances I own are Kenmore. My Fridge, stove, washer and dryer are all Kenmore. I had 1 problem with my dryer but they came out and fixed it without any problem. I would highly recommend Kenmore.

The dishwasher does extremely well even on burnt on food. Removes grease with ease and rinses cleanly. It is so easy to operate that even my 10 year old uses it. Being the parent of two children and having a busy life the capacity of the dishwasher is very important. It hold all of our daily dishes and glasses in one wash cycle. The easy clean exterior of the dishwasher is very nice. The controls are not overly obvious and the appliance is eye catching. The interior shelves are nicely arranged and look good. The overall price of this dishwasher is very comparable to many others on the market, but unlike the others this product works very well. We have had no issues with this model.

Sears Kenmore has made some of the most reliable appliances I have ever purchased! I purchased my stove in 1998 and Im still using it. It isnt digital; which I prefer because digital appliances need too many repairs and are very costly when the circuitry breaks down. The con is they dont brown as well as metal ovens. Im saddened to see Sears closing its stores. I would definitely research to find who carries Kenmore when purchasing appliances, as Im sure they have updated them.

I bought the stove at Sears 2 years ago. 1 month later I had to replaced the control panel 100.00 dollars. 6 month later I had to replace a burner switch, burned out. And now my oven is out and I noticed that I have to replace the panel and all the wiring again. No thanks, I guess no oven until I CAN AFFORD A NEW ONE.

I too have a Kenmore stove (Model #C970-648229) with falling racks! I have e-mailed Sears with no solutions. Ive been to their store where the stove was purchased. They even took a rack and have never returned it. They have suggested I pay for a service call to have an agent come out to tell me what the problem is... I know what the problem is - the racks no longer fit the oven! Apparently I have found out it has something to do with the lining of the walls in the oven??? Every time I have my oven on to bake something I hear this crash and the racks have fallen and my item being baked ends up spilling all over the oven. I am very, very frustrated with this. I will never buy anything from Sears again!!! And it seems they dont want to deal with this problem!! Has anyone received relief?

Kenmore Elite has a proven record for quality and is guaranteed for an extended length of time against defects and manufacturers mistakes. It has lots of different cycles for specific dishes and silverware to offer the cleanest dishes that look hand washed and dried. They come out totally clean and sparkling every time. There is nothing I dislike about the dishwasher except having to clean the inside of the dishwasher when the dirty dishes leave a residue on the inside. It has an automatic dishwashing cleaner.

We purchased $6,000 worth of Kenmore appliances in 2013 for our new kitchen. The inside sticker in the microwave indicates it was manufactured in China in July of 2013. On December 14, 2014, I opened the microwave and discovered the inside glass on the door had shattered for no obvious reason. I was not using the microwave. I had been cooking on the stove top, but have no idea why it would have shattered, unless there was too much heat? This is obviously a manufacturing defect but when I called Sears, they required I purchase at $259 warranty, even though the product had been installed 14 months ago. This is on top of a two-year-old top load high efficiency washer that wont start without unplugging and replugging in the power source and a refrigerator with an ice maker that was installed wrong and caused much damage from the water leaking. WILL NEVER PURCHASE ANOTHER KENMORE PRODUCT.

I have all Kenmore appliances. Never had a problem with any of them. I have the washer, dryer, stove, refrigerator. Didnt buy the warranties on them because knew I wouldnt need them. Know a lot of people that own Kenmore - never heard of any problems.

Our Kenmore Elite Gas range Model 79036719500 worked fine until today. Without warning or any failure codes the touch control panel on the front seemingly has gone dead. There is power since the igniters on the top burners still spark and light. The front panel has no lights nor does it make any sounds typical of when you push buttons. The clock is out and none of the controls work.

I bought a refrigerator in my price range. I just wanted a nice reliable fridge for all my food and I would have liked the freezer to be bigger. I like the look of my Kenmore fridge on the outside and the room it had for all my food. It was very lightweight, sturdy and very durable. I loved the shelf space it had and the door space for meats, veggies and fruits. I loved that fridge. The only thing I would change is for it to be bigger and Id change the color because I like all black fridges.

I have a Kenmore stainless steel freestanding range serial #VF70220446 and model #790 961234 that I purchase in 2007. For some time this has been happening, the stove top range says hot and it even stays on when it is suppose to be off. One night, I passed by the stove and noticed that the range was high orange-having been for some time. I know I have to take the plug out in order for it to turn off and stay off.

Safety hazard - The design of the oven door is not safe. With the door open Thanksgiving morning, I walked into the door and the extremely sharp edge gashed my left leg causing me to have to have 12 stitches. I am attaching photos of my leg and also photos of the door of the stove.

Kenmore microwave oven purchased June 16, 2013. Also purchased 2 year extended service agreement. Yesterday, just about 1 year AFTER the extended service agreement expired the oven malfunctioned. When the door is opened to place food inside, the glass tray begins to rotate all by itself, even before any cooking selection is made on the touch pad. There is also the sound of the fan running but the oven itself is off. Once the door is closed, it stops. After food cooks, I open the door to take out food and the glass tray and fan do the same thing. Tried unplugging the unit to see if that would reset it, didnt work. Still malfunctions.This is more Chinese junk with the Kenmore name! Sears makes huge profits by cheating its loyal customers and almost forcing us to purchase expensive service contracts. Ive been a Sears customer since 1992; now that will end. By the time I pay for repair of the 3 year old microwave, it would cost much more than the $160, that included the 2 year service agreement. You cant simply throw it away or place it in the recycle bin. Its only 3 years old! The Panasonic oven it replaced was 23 years old! What does that tell you about the quality of Kenmore products? We are making the Chinese rich while WE are forced to keep buying inferior products made by them.

I have been using this product for over a year now and it has been working very efficiently. When I load the dishes, the washer removes all food and stains in minutes and makes the dishes like plates, spoons and even big vessels absolutely clean. It states that it removes 99.99% bacteria while washing them. The dishes do not feel wet when I remove them. They are very dry and I do not need to wipe them with a cloth. It is larger in capacity than my previous dishwasher even though it looks smaller. There is plenty of room on the top rack for tall glassware and the top tray lifts and lowers for bigger pots. The sleek, nondescript stainless steel finish allows it to go with pretty much any brand of appliance that you may have in the rest of the kitchen. The top buttons are aesthetically pleasing. It looks good in my kitchen. This dishwasher was an excellent value and beat all other dishwashers in its price range. It has great price and it looks like it should have cost more.

Several months ago, while I was standing in my kitchen with my 9 year old granddaughter, we heard a high pitched noise. What happened then was terrifying. The outer glass on my Kenmore range model number 79075716893 had exploded out towards my granddaughter! I called Sears and was transferred through at least 4 representatives, only to be transferred to the repair department again. I received no help at all. Then, when I asked to speak to a supervisor, my call was disconnected. Sears needs to get on the ball when it comes to safety and not run away from the problem before someone gets hurt!

My family all pitched in so I could get the Kenmore Elite oven model #79098022802 through Sears. I picked up the oven from the Sears in the Hickory Hill Mall in Memphis, TN on January 17, 2011. Since then, I have had four service calls for the same problem, which is called an Error 14. This particular error message stops the oven from working, making it impossible to bake or warm anything up. Once the Error 14 message appears the oven completely shut downs. It does not let you override it or bypass it. The control part has been replaced twice and finally on December 26, 2012 Sears replaced the touch screen but still the Error 14 message remains.Sears had me purchase a premium warranty for $270. The oven cost $1,500. Since I have had this oven (January 2011), I have had to take off work seven times for the same problem. The Sears serviceman that came to my home to fix the oven worked on it for three hours trying to fix the Error 14 again. To this day, the oven is not fixed. The serviceman told me to call the Lemon Line for a replacement. I called and they gave me another appointment for January 4, 2013. On January 4th, the serviceman was at my house for 30 minutes. He talked to the service people and ordered the control panel part directly from the manufacturer. On January 11, 2013, the same serviceman installed the third control panel and it still did not fix the Error 14 issue. The oven will heat up to 114 degrees then it triggers the Error 14. At this point, the serviceman feels that he has exhausted all possibilities on fixing the oven and he is not coming back.The issue with my oven has been going on for two years. For two years, I have not been able to make my family meals to eat. I have not been able to make holiday meals for my family to enjoy. I have been forced to go to family and friends homes for the holidays just to enjoy a home cooked meal. I think that it is unfair that Sears has not taken care of this issue in a timely manner. No one should have to go without an oven for this long. I only want to be made whole. I would like for this oven to be exchanged for one of equal value ($1500) and a check for $270 for the premium warranty I purchased for the oven that still does not work.Since this issue began in February 2011, I have been extremely stressed and frustrated due to the fact that I am not able to use my oven to bake meals. Sears has offered me no recourse other than to sell me a warranty that has not been useful. I would greatly appreciate if someone from your company could exchange my oven for equal value but not the same brand.

Kenmore Elite model 790.9750 - Purchased this Kenmore Double Oven from Sears in 2011. The bottom oven racks are not holding and the ridges that hold the racks have rusted. This is dangerous as it causes hot messy spills and burns when the racks and pans fall to bottom. Sears and Kenmore both deny it is a problem and one sends me to other with complaint. I know this is a problem for many of us consumers that bought these ovens. Frustrated.

After MORE Consumer Report Research (and you have to pay for this), for 2016 Microwave / Convection models, CR rated the Kenmore Elite 79080373310 an excellent unit out of the ones tested. I ordered it Thanksgiving morning, it was installed today 11/28. The convection oven does not reach temperature. Thinking the thermometers were bad, I went out and purchased a new one tonight. The Convection oven does not reach temperature. I called Sears (the Worst company to try and reach a department), after being transferred to the Philippines over and again, I was told a technician was schedule to come out on 12/12. Guess what, I am not waiting 2 weeks for a tech to come out to tell me the part is on back order. I want the unit exchanged immediately! What kind of junk is coming to consumers that we have to deal with this? They want me to wait 48 hrs to hear from the installation team.Updated on 12/19/2015: Continuation... Sears came out on 12/12 to replace the non working Kenmore Elite convection over the range unit. The installers did not re tape the exhaust vent and the vent air is being circulated through my cabinets. The new Kenmore Elite convection does NOT WORK! Once again hit 350/450 degrees (to check temp). Youre lucky if the temp gets to 300 degrees (yet the unit said it reached temp). I asked for a service tech to come out to verify that the oven was not getting to temp. Bob came out, tried to give me a line of bull that the electricity was not good but I immediately called an electrician who said The tech is trying to snow you. Dont believe him! Bob went on to say that the heating elements are located in the left rear causing uneven heating where the left will get done first and the right side would take more time. Bob went on to say that ALL the GEs and Kenmores he has worked on and as a matter of fact, all the new microwaves are NOT GETTING TO TEMP. He said most people use it to reheat, make popcorn, make a pizza. They dont bake/roast in it. Well my thinking this is FRAUD AND FALSE ADVERTISING as well as UNSAFE. Poultry, meats, etc. need to be cooked at a certain temp. If some inexperienced person follows a recipe... put in at 350, bake 25 minutes and takes it out to eat it, the poultry, meat will not be cooked because at 350 youd be lucky if the temp gets to 250. This is now my second Kenmore Elite and they are suppose to come out today between 1-5pm to install yet another 3 new Kenmore Elite. I am beside myself that Bob said all the GEs he installed in Monsey, NY are having the same problems. To me and my opinion, that means that the vendor who they purchased the heating elements is selling bad stuff. Where is quality control in the companies who are selling these products? In addition I feel that each time they remove/install, they are weakening the cabinets that the units are being installed in. Where does it stop? Who needs to take responsibility? There should be a recall on these and/or the companies need to send out a tech at their own expense to have the microwave/convection tested. To see that they reach temperature. This is UNSAFE for people wanting to bake or roast in the units.

I bought sears Kenmore Elite appliances and have recommended to many people to do so as they support veterans. After a little less than 2 years my ceramic top just cracked for no reason. I had my normal cleaning product which I use every night on the stovetop and when I wiped it the next morning it was rough so I thought something had spilled there. Not so! There was a huge crack (like a spider web) thru the entire right side. When I told sears the person said to me, thats what happens if you dont buy the extended warranty! I will continue to fight this obvious manufacturers error!

We bought a Kenmore electric range/oven, model number 790.90152304. We used the oven maybe five times. The sixth time we tried to use it, it essentially got stuck in uncontrolled preheat. When turned on, the oven will go into preheat mode. Once the preheat temperature is reached, the preheat light goes off, but the upper element stays on. The upper element will not go off until the oven controls sense that something is wrong. By that time, the oven is extremely hot, and eventually shuts itself off with an F1 error. If anything is on the upper rack of the oven, it will start on fire due to the intense heat. Since the time of the first incident, the oven has not functioned normally.The internet is littered with complaints about this same Kenmore model. So, I can see that I am not the first customer to encounter this problem. The point is, there is a design problem with these ovens. Upon calling the Sears service number, I was advised of several plans. They told me I would have to pay a Sears tech to come and fix the oven. Needless to say, I bristled at the thought of paying to have something fixed that has a serious design flaw. This comes very close to saying that Kenmore put the design problem in so that they could fix and make a little extra money. As far as I am concerned, Sears/Kenmore should recall these ovens.

My Kenmore oven smells like burning wires when I use it. I see other consumers have similar complaints against Sears. My local power company has also just installed Smart Meters and the meters are causing some consumer stoves to burn out electrically. Has anyone else had their Sears Kenmore appliances malfunction just when the meters came along?

Model 790.7323 - Last year, after the Kenmore stove that had been in the condo since 1982 had a meltdown and I went and replaced it. I do not cook. Use the microwave or toaster oven. I recently gave the toaster oven away to clear up counter space. Decided to heat up some Publix side dressing. Tried it again around Thanksgiving and it was dead. I got the oven in April 2014, and believe it or not, I am not I do not cook. It is just two aging dogs and me. I work, so it is usually a microwave meal. It still looks showroom new. I called Sears, and they will do nothing. They want to send me an outrageous warranty for a year, which will cost more than the stove and send out a tech at 60 a pop until they fix it. One time and it quit working! I think they should take the stove back and replace it! I was not even cooking -- just reheating! Sears used to mean Quality! Go elsewhere next time. I will never ever step in a Sears Store!!!

I purchased a Kenmore oven and the racks keep falling while cooking. I called the Sears outlet store where I purchased the oven and was told to try buying new oven racks. I purchased new oven racks through Sears and still while cooking a turkey the same problem existed with new racks. It caused a grease fire and I was burnt. After several calls to Sears I finally spoke to a corporate person who sent a repairman out at Sears expense. The Repairman said he could not fix the problem the oven walls were defective. The serviceman immediately called Sears from my home on his cell phone and I was offered 20% off a new oven if I purchased from Sears.I told the corporate person I would not accept that offer of 20% and that my oven is only three years old. It should last at least 15 years and would be talking to his supervisor on the next business day. I also told him I was going to seek legal advice, expose Sears through our local news station in the SF Bay Area if this issue was not resolved. Im shocked that this has taken so many phone calls and a service call and I still was offered 20% off a new oven and not a replacement oven. I have purchased numerous appliances through Sears and never received a run around such as this. This is a Health and Safety issue. I see other complaints such as mine online regarding wall ovens purchased through Sears. We should all seek legal help and expose Sears on the way they are handling their health and safety issues.

It washed my really dirty dishes to make them spotless with no water spots. Made absolutely no sound whatever. Was very quiet. Didnt shake at all. The dishwashers size was very big. It held many of my dishes. I always had room. Very nice. A few words to describe it was spacious and big. The washers appearance was very nice and sleek with a professional shine to add to it. I personally loved the way it looked same with any other of this brands dishwashers. The value was really great of the dishwasher because the price was in my price range and I had no problem with the cost because it was a very fair price I loved.

The oven racks in my oven keep falling. Food gets spilled every time. I have burned my hands twice. Tried to get Sears to address problem. Their solution was for me to buy new racks. They are not responsible.

Fire started in bottom of the oven. I tried to douse it with baking soda but to no avail; nor was I able to turn off the oven/range to stop the fire. It wouldnt turn off. I had to pull the range from the wall and unplug it from the electrical outlet. When I looked inside, the fire had gone out and you could see the charred element. Within a few minutes, another part of the element broke into two. Ive seen many other complaints about Kenmore ranges especially this model. I have not seen any attempt from Kenmore or Sears to recall or notify owners of this potential serious problem, nor have I seen any compensation to those owners who recently purchased the range.

Kenmore oven Glass shattered while baking. I bought this new 1 1/2 years ago and this shattered while I was baking. Very dangerous. Should be recalled. Could cause injury and fire. I would never buy this again.

It has been reliable so far for 2 years and never an issue. Had one Kenmore microwave before for 15 years before it gave out and never an issue. They are worth the money and easy to use. I would recommend any product that is kenmore. Refrigerator, stove and microwave since I have owned all 3.

I purchased a Kenmore Electric Built-in oven, model 790 in 2011. Today the fan will not shut off. I had to turn the breaker off. The oven racks are also falling down which is becoming extremely scary and I am afraid to use the oven. I will be calling Sears tomorrow but suspect after reading all these other similar reviews to expect nothing from Sears other than to say they will send someone out. What happened to dependable products and dependable stores? I always looked to Sears and their products in the past but no more!!!

It’s a microwave with convection built in, I use it more than my oven, convenient and easy from defrost to heating food or baking scrumptious deserts. It’s a great choice to work with, the settings are easy visible. Works like a charm, love it.

Twice now coming home my Kenmore stove has turned itself on by the handle. Nobody was home. I could not figure out how it could happen until I read this happened to others. Very dangerous gas smell. I felt like I would pass out. BEWARE!

Kenmore Electric Range Model 790. Do not purchase this product!! The past few years we have been dealing with this range going directly to broil while baking. Almost started a house fire when it first happened. After calling and writing Sears I have gotten no response, no help or assistance with repair and there has been no recall even though I have read hundreds of similar incidents. I have unplugged it, reset breaker, and it works for a week or two then does it again. I have learned to cook using broil but it gets too hot and code error F10 flashes. Absolute terrible product and I am disappointed in Sears for not helping people out and for safety reasons, getting these ranges out of peoples homes. No wonder Sears is all but going out of business. You cannot run a successful business selling this kind of appliance. PLEASE RECALL THIS ELECTRIC RANGE!!

We purchased Kenmore 790.80332310 in April, 2018. We upgraded all of our appliances. We had our original Kenmore appliances for 20 years. On New Years Day, 2019 I cooked on top of our Kenmore range and in the oven. While cooking the fan from the Kenmore over-range microwave automatically came on as usual. After a period, it stopped. I had not used the microwave at all that day. I completed cooking on the range top but the food in the oven continued to bake. I walked in the adjacent Family Room to watch the Rose Bowl parade. While sitting watching the parade, I began smelling a strange odor. While walking into kitchen, my husband and I heard a loud boom. I walked to the microwave, there was a flame inside the cabinet and the glass turn table was totally shattered. We moved into action to smother the fire to prevent the flame from accessing the magnetron. The next day, we called Sears Service. The technician was scheduled for a 12:00 PM to 5 PM window of time. At 6:19 PM, I received a text that technician was on the way. At 7:00 PM I called, dispatcher could not locate technician. A technician was rescheduled for Monday. The technical arrived on Monday and said that he came on Friday but could not see an address (our address is located on our mailbox). When the technician viewed the cabinet of the microwave and he stated that he had never seen anything like that. He called his senior team but stated that he was having difficulty in cell phone service. He could forward photos of the cabinet to the Senior Team. The exterior of the microwave looks brand new. The technician departed. We received an email stating that the fire was caused by customer negligence. Therefore, the warranty was cancelled and no further action would be taken. We called Service. We were told that the microwave was totally burned by us. We explained that this microwave is setting in our cabinet. It is totally burned. If you walked into our kitchen you would never know about the damage within the cabinet. Of course, my husband disconnected the microwave from electricity to prevent another fire from happening. We asked for another technician to make an assessment of the damage. We were told that we would have to pay a service charge for a technician to come out again. We consented to pay the charge for an assessment. Sears then proceeded to attempt to send the same technician again. My husband called in protest. He was told that the particular technician was the technician for this area. We are totally disappointed in this defective product and the Customer Service rendered by Sears. They have no regard for the customers who purchase their products.

We purchased a new Kenmore electric range. Within 4 years, the oven box had expanded from the oven heat so that the oven racks no longer fit but fall out of the grooves. When I contacted Sears, they refused to accept responsibility but said they could supply racks that fit at $106.00 + tax and shipping each. I ordered the racks, but they are the same size as the original and Sears said that they cannot help me. I am not alone. Many other consumers have had this same experience. This should never happen. Sears should recall these stoves due to the safety factor alone or at the least, provide wider racks even if we must pay for them to address the problem. I will never purchase another Sears appliance.

My stove was in the house when I purchased it. It is a glass top range which I find easy to keep clean but I would prefer a gas stove if I had a choice. Kenmore appliances are good and this one works just fine.

Nice range and stove top, but the electronic controller failed, and replacing a couple of circuit boards cost two thirds of the cost of a new range.

The Kenmore dishwasher came with our apartment. The performance is excellent, and we dont have to go over dishes, or re-wash anything like we have in the past with other dishwashers. We generally keep it on the normal wash setting and it gets the job done, even on heavier stained dishes! The Kenmore dishwasher came with our apartment. It is the perfect size for a smaller space, like an apartment or a condo. It is compact, yet not too small, as it houses all of our dishes perfectly. You can fit a good amount of dishes in, yet it is not bulky. The appearance of the Kenmore is fairly clean. I feel as though this model looks slightly dated, due to the large selection of newer models offered on the market today, however it is stainless steel, and goes well with all appliances, as it has a very neutral, clean face. I feel as though, you pay for what you get with this model. Dishwashers can be expensive and this one is in the more low to moderate range, and it is worth it.

I purchased a Kenmore stove in September of 2013. The other night after baking a pizza, I turned the stove off by pressing the Stop button on the control panel. The panel started to spark, and then caught on FIRE! I was able to put the fire out, pulled the stove away from the wall, and removed the back panel. The control panel was completely burnt. Sears informed me that I should have bought the Master Protection Agreement for circumstances like this. It is 2 years old. Sears refused to stand behind their product and Vanessa, the company rep, informed me that I should have had it serviced yearly like it states in the manual. Nowhere in the manual does it recommend removing the back panel and checking the motherboard to see if it might potentially catch fire. Sears only attempt to make this right was to try and sell me a protection plan in case it happened again. An internet search showed that Kenmore stoves are known for this problem, but nothing is being done to correct it. I caution any buyer, DO NOT PURCHASE A KENMORE STOVE, and I would highly recommend that due to Sears lack of concern, do not purchase anything from this company.

I purchased a Kenmore gas range from Sears in July 2010 based on good experience with a previous Kenmore stove. From the start the Kenmore model 790 made loud booming noises when using the oven. No explosions just a noise that made me fearful of using the oven and definitely reduced my use of it. I returned from holiday vacation to a stove leaking gas with the eyes turned off. The local gas company conducted an inspection and declared the stove dangerous and unsafe. Now the stove sits in my kitchen with a red tag labeled dangerous. I do not plan to repair the four-year old stove. It will be replaced with a new stove and different manufacturer. Thank you to everyone for sharing your experience with Kenmore stoves.

I have bought Sears/Kenmore products. Even though today is not like many, many years ago. I dislike going to a hardware store to buy appliances. Cookie-cutter appliances. Just 3 years ago, I purchased a refrigerator, convection stove, and dishwasher.

The product in which I have purchased and used for the past 4 years works great. I have no issues with them at all. Kenmore is a great product that continues to innovate and produce fantastic product of all price range.

Im pretty satisfied with my stove. The knobs to turn on the burner turn to the left instead of the right (Im still adjusting to that), the self cleaning oven isnt great...when used, the racks became very discolored and I still had to clean the bottom of the stove.

The over-the-range Kenmore microwave caught on fire where the rack attaches to the internal framing. I called Sears and was passed along to FIVE different people all saying that there is no recall on this model (80323 model # 79080323310; serial #KG 60953623). Clearly there is a problem and Sears/Kenmore is not willing to acknowledge a faulty product. I have found similar examples from other customers where the microwave caught on fire in exactly the same location - where the rack inserts into the internal framing. FAULTY PRODUCT! DO NOT BUY THIS MODEL!!

My husband and I went to Sears appliance in Clifton March 6, 2014. The salesperson was rushing to make a sale, but we insisted on asking questions like, Can the microwave be used with the rack that is inside it? He told us they sell them with the rack because it can be used with the rack. We paid $400 for the Kenmore over the range microwave oven. We even purchased the extended warranty. With both the manufacturers warranty and the extended warranty we felt safe. Well, the microwave caught on fire and when we called we got a royal run-around for 3 hours. Sears blamed the manufacturer, the manufacturer blamed Sears, then Sears blamed me for using the microwave. The consumer is now blamed for using the appliance as the sales person said it could be used. This microwave has a rack to be used when cooking. It worked well for 6 months, then it caught on fire. When we asked about the warranty and manual, it turns out that the consumer is at fault no matter what happens.My house could have caught on fire. I have a microwave oven that should not be sold because of its tendency to catch on fire or blow up. The techs used the words blow up, not me. It is a fire hazard. Sears will neither replace nor will they repair the microwave. The people at Sears dont know that Kenmore is a part of that company and that they have the same numbers. Its ridiculous. I took pictures of the charred section. I thought Sears was better than that. I guess the best suggestion is dont buy microwave ovens from Sears. I checked other reviews and they all give terrible reviews. I should have read those first.

This evening my elder father called to tell me that my mom set the oven to self-clean the day after Thanksgiving. She set the oven to self-clean and they went to bed. When they woke the next morning, the oven was very clean but now the stove top will not heat. I told them to unplug the thing until they can make sure that is not a hazard to operate. After all these complaints I am shocked to see so many customers having problems with the Kenmore ranges. My mother always bought Kenmore and when I bought my first and all homes since have been furnished with Kenmore and Whirlpool appliances. So sad to see that Sears is losing their special touch! Sears was always known for their customer service and customer satisfaction! Now with my parents thousands of miles away, I have to worry about their appliances blowing up.

Purchased a Sear Roto Swirl Water Heater (model 409.7341820) May 2012 for $494.00 with a 9 year warranty. It stopped producing hot water today, 2.5 years old, and when I called the 1-800 warranty number they said We do not provide any troubleshooting advice for this product. They offered to have the service distribution office call me within 3 business days (its Saturday so 5 days) to arrange a service technician to visit in the coming weeks. After stating that was unacceptable the service person had no response. Very disappointed at paying a high price to Sears who we have faithfully purchased all of our large appliances from over the past 40 years... not any longer, goodbye Sears!

My Kenmore stove has a digital display on the top center of stove. Two weeks ago, my son was home and noticed smoke coming from the kitchen. He realized that the stove was on fire. He ran to the fuse box and turned off the electricity. He then started to put the fire out. By then, the house was on fire. He was able to put the fire out, but it was too late. Cabinets, walls, floor, and kitchen was burnt badly. It has cost more than I can afford to fix everything. Well, the fire was caused by the timer of the stove, which you can see in the picture. I tried to contact Kenmore, but of course they gave me the runaround. Now, I have a burnt kitchen. I am unable to afford to fix and cant afford another stove.

My Kenmore electric stove/oven is 20 Years old. That is when Sears sold them. Today I would not purchase another one. Kenmore was bought out by another company and now they are junk.

Kenmore Elite dual oven Electric Range Model 790. Purchased this stove in late 2009. Within months, the touch sensors on the back panel would work only intermittently. Called Sears to have repairs made to my new stove and they walked us through pressing lots of buttons on the display board to reset it. Problem persisted, but didnt have the time/energy to look into it further. Months later, the top oven stopped working correctly. Not sure what happened, but anything we cooked was raw on top and burned to a crisp on the bottom. A few more calls later to their service department where, once again, they walked us through the process of turning the top oven on to as hot as it would go. Recording the temperature using a thermometer we had to place in the oven, turn the oven down, wait for it to cool down, record the temp, etc., etc.Again, we gave up and decided my time is more valuable than a working top oven and had already spent HOURS on the phone being shuffled around from department to department (Warranty Dept, Customer Service, Customer Solutions, Home Warranty, back to customer Service where I was transferred incorrectly back to Home Warranty...). So, we lived with an intermittently working board and now a clearly improperly heating top oven. BUT - we didnt buy the extended warranty so we were now out of luck since a year has since passed.Fast forward three blissful (not) years with this piece of crap oven and we start to notice that the racks in the bottom oven seem to be very loose. Hmmmm. Take all racks out, rearrange them thinking that perhaps they have designated slots in which each rack fits, but they all seem to have the same problem. On the phone to Customer Service we go... And again we are transferred all over the organization until finally we land upon a person that might be able to help me. IF we are willing to pay $280 for a service contract upon which they will send a tech out to make repairs up to $500. If I dont want to go that route, I could always sign up for a Home Warranty ($55/month for 1yr contract or $35/month for 1yr contract for appliances) OR a Service Smart Agreement - again for repairs UP TO $500. After that, I pay for it... Oh yeah, I had to pay either a $90 or $60 service call each time a tech came out.At this point, my life is getting shorter and shorter and I decide I cant spent any more time being dragged around by the nose by Sears any longer and wave the white flag - until one day, I leaned down (to the floor, because this is where the bottom oven is) to lift a roast out of the oven and the racks suddenly collapse spraying bubbling, scalding juice all over the front of my arms, chest and legs. The oven walls seem to be expanding every time we turn this thing ON! Im now down to ONE rack in the bottom oven, a non-functional top oven (unless you like your cookies and biscuits raw on the top and charred on the bottom) and an intermittently working sensor - that, by the way, I rely on to use the top burners. If I could give this stove - and Sears Customer Service (Im looking at you, Cheryl) negative stars, I would.I tried today to give it one more go at getting this thing serviced by Sears since the aluminum foil that Ive had to wrap around the sides of the racks in the oven (so that they will take up some space and not collapse on me under the weight of a casserole dish) is going to need to be beefed up soon, but it was once again fruitless. I spent HOURS on the phone going through the merry-go-round of transfers from one department to another and in the end, spoke with NINE different people in different departments until I ended with the above esteemed Cheryl in Customer Solutions who listened patiently to my story (which, by this time I had been a little sick and tired of reiterating) and went on to tell me that since I hadnt purchased an extended warranty through them that I was out of luck.Really? Even though my first call to complain about this happened within months of owning it - when it was under the one year warranty? Again, she called to my attention that I never even had a service person out to my house. Yeah, no kidding Cheryl, because they had ME to do the work for them - which I did, by spending hours over the phone pressing this button, relaying the info to the tech on the phone, pressing that button, relaying the info. etc, etc. Sears did a really good job of stringing me along long enough that I was out of warranty and they could wash their hands of the whole thing.For generations, my family has been die-hard Sears appliance customers and have always had excellent products and service. That is a thing of the past. Get you in, sell you the appliance, and get you to spend even MORE money on a warranty. God knows one shouldnt expect a $2000 stove to last longer than a year... Ill be buying my appliances locally from here on out.

I turned my oven on to warm up leftovers. 20 minutes later, after I have taken the food out and turned the oven off, I smelled burning odor. My oven burners were red hot and I could not turn it off. My husband had to cut it off by throwing the breaker. Had I walked out after turning the oven off thinking it was off, my house would have burned down. This has happened so much. After reading all the incidents online, I’m afraid to buy another Kenmore. Several models are being recalled for some reason. Mine is not.

We purchased the Kenmore Elite Double Oven Gas Range Model 790 in Nov. 2011 & contrary to our usual approach, bought the 3-year extended warranty in part because the stove was expensive, being on sale for almost $1800. On Oct 30, 2014, the oven would not heat & a technician replaced the upper oven bake ignitor. Whew!...we thought. Lucky for us we had the extended warranty. But wait...on Feb. 9, 2015, with the extended warranty expired by about 2 1/2 months, the oven was turned on for use. While waiting for it to pre-heat, the oven started beeping wildly, then a terrible electrical burning smell flooded the house. My husband raced to the kitchen to see flames shooting out of the vents in the back. He managed to get the fire out and the gas turned off. The entire backside of wires was charred. We took photos & went to Sears where the Manager told us there was nothing he could do. He said it was up to the Service (1-800-4-MY HOME). We were incredulous that Sears does not have its own managers making these types of customer service decisions, but rather that the repair service to which they contact has that authority! I reminded him this was not a user error in that we did not set off a grease fire, but that the stove CAUGHT ON FIRE! We suggested that we thought Sears should take that very seriously, as a house fire could have resulted. He went on to repeat that Service would charge us to come out to verify & assess the damage & likely offer us no satisfaction. We previously bought appliances from Sears, but no longer. All our friends are incredulous that Sears is not replacing this stove.

Bought in Apr. 2018, over the top range microwave. Worked well enough, but developed a short in it. Husband checked it out and sparks went flying. Warranty passed by six months. Very dissatisfied with this product. What is the life expectancy of a microwave?

We have the Kenmore range model 790. It is five years old and has died. We tried having it serviced by Sears and they told us that they no longer service Vail, Co. We put our money and faith in their product and are disappointed in the response. This stove is not worth buying nor will we further shop at Sears or purchase any of their products. They do not stand behind them!

I am writing for my friend Hunaida ** (phone **). She has just discovered, after several years of repeated calls and visits by the local gas company, about her stove! The stove is/has been listed on a recall. She is frantic with fear. She never received any letters or calls. What if it should explode! What can she do to protect and get a new stove? Sears says, “Sorry, lady, the time has run out! We cant do anything for you.” The stove does not work right.

My Kenmore oven has given me nothing but very good results. I use the oven several times a week using it for various items from fresh to frozen entrées. Package instructions work exceedingly well.

I purchased this range about six months ago, because I had an earlier model and loved it. Not so much this time. The oven bakes/roasts very unevenly, unless I use the convection feature. Recently, we found out the stovetop burner knobs are rendered useless VERY easily and VERY expensive to replace. There is a thin sheath inside the knob that fits over the shaft that controls the burner heat. This sheath often stays on the shaft when the knob is removed for cleaning. The first time it happened was by our cleaning lady, and she didnt notice that the knob was loose when she replaced it. We later figured out that the sheath had come out of the knob and just got lost. Now I am finding the sheath often stays on the shaft when I remove the knob and has to be replaced in the knob. It is very, very thin. We had to order a replacement knob and it cost $40!! $30 for the knob and $10 to ship. Not happy at all and will not recommend this product. Sad, because I have always had Kenmore appliances. No more.

Its not the best. It doesnt always get the dishes nice and clean. They dont always come out dry and I have never had a load of dishes come out without water spots on them. The size of the dishwasher is very good for the size of household that we have. We are a family of 4 and this dishwasher can hold 2 days worth of dishes in it. The appearance of this dishwasher is good. It can match into any basic kitchen that you put it in. It has a nice and clean look to the front of it. I have no clue what the retail value of this dishwasher is. Because my dishwasher was bought second hand and only cost my 25.00. I hope if I have to replace this one that the price is in a good price range.

Purchased the Kenmore Electric Range Model #790-94182310 in March of 2015. Used mostly the top, some baking but no more than 10 times a month. Babied this range! Wiped up any spills myself. However had a spillover and decided to do the first self-clean. Range is 1 year and 8 months old. The error code came on flashing F-10 on the display. I hit the off button but the F-10 continued to flash. Turned off electric supply at the breaker. Never had a ring or anything other than the F-10 to alert me. By the time it cooled, I had done the research for troubleshooting which was very helpful through YouTube by a Sears technician. We learned there was probably a temperature sensor problem. We also learned how to test it and the control panel. After removing the back panel, we discovered they both were heat-damaged. Part of the control panel was blackened by fire. The odor that I smelled and thought was the cleaning, was the plastic around the panel and the elements within the control panel. Called Sears - they offered to send a technician that would cost $89, then of course it would need the parts. Didnt bother finding out what that would cost. Did not buy the extended warranty. Who would have thought that the first time you self-cleaned an oven it would catch something on fire!!! Very unsatisfied. We are going to attempt to fix it ourselves but we do not intend to ever purchase Kenmore again. Loved my KitchenAid that I had for years and only got rid of it because it was black and I wanted to change to white. Needless to say, we are angry. Also said they could not find where there was a recall on the range. Gave me another to call which I will do. Now to hope for a recall which I feel is necessary!!! I have pictures but for some reason says file type not accepted???

I came home to find glass on my kitchen floor and in the dinning area next to the kitchen. Further investigation lead me to the Kenmore gas range oven door. I purchased the range january 2011. Glass was everywhere. No one else lives in my home. I very seldom use the oven. Nothing fell, nothing mysteriously hit the oven door. I called sears to no avail. I purchased a $275.00 moderated protection plan. If this has happened to anyone else please provide me with what you did to resolve the issue. Thanks.

The broiler on my Kenmore smooth-top electric range came on by itself and superheated. Didnt know this happened until house filled with smoke and toxic fumes. Nothing showed on stove display and cancel/off would not work. Had to pull out stove from nook and unplug to make it stop. House smelled like burnt plastic and wiring for days. Stove was only 7 yrs old and not used much by single person. Tried plugging it back in after stove had cooled down and same thing happened. Could have burned house down. Extremely dangerous malfunction!

I like the size of the refrigerator and the separation (difference) of the refrigerator and freezer. The water pump (inside) is convenient, easy to use and keeps mistakes (overflowing water, accidental presses, etc.) to a minimum and off the kitchen tile. I love the size of the refrigerator and all of its compartments, but I do sometimes wish that the freezer had a little more space. (We do have a second fridge/freezer in our basement for holidays and alcohol.) The refrigerator looks very nice in our kitchen. It flows and does not look too clunky. (The black model) Matches our countertops and accents the oven as well. I would recommend the Kenmore Refrigerator and have to friends and family. Although a little pricier, we feel the value was well worth the reward.

I bought my gas stove in 2002. It is still working very well. I’ve replaced only 1 part, the igniter. The burner pans and and grates are still in fabulous condition. The oven door glass has build up, but a little elbow grease will help that. The oven temperature is accurate, although it can be a little hotter in the back.

This fridge lasted almost 3 years before I moved and left it at my old home. It worked very well and the ice machine was fantastic. The produce stayed very fresh also. Very small freezer. Too small to do big shopping trips at one time. Always had to rearrange and stuff things in. The produce drawers are small too. Stainless steel was beautiful. The shininess always showed. The machines were elegant. The inside was refined and modern. It was very nice looking in general. The value was just fine. The price was just right for a machine that lasted for so long and never had an mechanical issues. The value was very balanced.

I had not used the oven for a few months in the summer. Went to bake something and the house smelled like burned plastic. All kinds of weird noises like popping and banging were happening. It really freaked me out and made me feel it was not safe to operate the oven and will not. Looking to buy a new one. The stove is 10 years old but if it were newer, I would not be happy and go after Sears. I am not sure if I am satisfied or not because I do not know the life expectancy of a range.

The price of the dishwasher was in the price range that fit my familys budget. It is nice to get what you are paying for and that your money is spent on a item/dishwasher that will make you say, Money was well spent. I enjoy the size, because it dont take up too much space in my kitchen. I hope that when I purchase a new one that the size will fit where we want lose counter space. My kitchen is not big, so I need the dishwasher to be a decent size that can get the job done.I would improve the function so that it is easy to use. I need a dishwasher that is easy to function, but have the power to do marvelous job of getting the dishes clean and spotless glassware. Durable and long-lasting is something that needs to be a plus, especially when this is a important piece in homes. I wish it can be controlled with a remote, so that if I forget to start it I can do it with the remote. Also, make the writings bigger, and the knobs are more easy to read as to where you can tell that you have it on the correct setting picked.

I purchased a Kenmore oven (model 92703, stainless steel, 5 burner, one rapid boil, convection, self cleaning) from a local Sears appliance store in June 2011 for $850. In December 2015, it stopped working, and the repair guy showed us the electrical panel was burned. We decided to be on the safe side and replaced the whole thing for $330 (plus the $100 service call fee). Almost exactly one year later the broiler element is out, we pulled off the back panel yesterday and sure enough, the electrical panel is burned again. So its a poorly made product, and its cost me over $1000 to own this oven for just over 5 years. It was nowhere near worth that amount of money. Dont ever buy a Kenmore range.

Kenmore had the features we wanted, the color we preferred and the price range we wanted to stay in. Kenmore is also a recognized, popular brand. The dishwasher has met our expectations and I love the pot scrubber feature. I also like that I can turn off the drying cycle. It also lets me customize my load preference like light wash, pots and pans etc. However, sometimes the dishes arent totally dry even when I choose to have them dried. A few times Ive had to rerun the dishwasher because the dishes were still dirty and the casserole dish had baked on noodles.

The washer machine doesnt fail to work. I have had it for a long time and it still hasnt worn its performance. It cleans everything perfectly and without fail. I can always trust this machine. It has never proven bad. This machine is reliable for any clothes and large to fit them into it. The appearance of this washer machine is marvelous. It fits perfectly in next to the dryer. The funny thing is the two machines next to one another fit perfectly in the laundry room. It is well worth the value. It has never let me down. I have had this washer machine for 3 years and it still acts as if its brand new. Im amazed.

Kenmore 790944464702 range was replaced under warranty once. Call in multiple times after with electric burning smell when using oven. Flashing stove top light. Repair could not fix and went out of warranty. Finally the circuit board burnt up. Wires melted to board. Was required to order a new boarded for $200 and wire harness for $200. Lucky it didnt burn down the house. Junk it and DO NOT BUY SEARS! Model kenmore 790944464702. JUNK.