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Kenmore Refrigerator Troubleshooting
If you're looking for help fixing your Kenmore Refrigerator, look no further! Our comprehensive Kenmore Refrigerator Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.
Refrigerator or Freezer Not Cool Enough
When the refrigerator and freezer are not cooling, first check if the machine is plugged in and powered on. Then, check the temperature controls to see if they are set properly. Next, verify the machine has not been set on demo mode, which stores use to keep the lights and display on without wasting electricity on cooling. To turn off demo mode, check the manual for your specific model. Also, ensure the device is not being used somewhere too warm as these refrigerators cannot work properly in temperatures above 110 degrees Fahrenheit.
If these solutions don't work, consider whether the machine has had enough time to cool off. If the refrigerator was recently plugged in, if the doors were left open for an excessive period of time, if the temperature controls were recently changed, if the defrost cycle just ran or if a large quantity of food was recently added, the device might just need time to cool off again. It can take up to 24 hours for a refrigerator to cool completely from room temperature and up to half an hour to cool completely after a defrost cycle.
When the refrigerator is warm and the freezer is cold, check that the vents running from the freezer to the refrigerator are not blocked. You may also want to check that the refrigerator is not too full as this blocks the air from circulating properly.
If you find that none of these solutions correct your temperature problem, you may need to contact a professional as there may be an internal problem with the refrigerator.
Moisture Inside or Under the Refrigerator
A small amount of moisture is normal in a refrigerator. If your refrigerator, particularly the defrost drain pan, is excessively wet, it could be that the doors have been left open, that the room it has been stored in is too humid or that the defrost cycle recently completed. In these cases, wipe up the moisture with a towel and ensure the doors are fully closed.
If the defrost pan overflows, possibly resulting in water collecting under the crisper drawer or under the exterior of the refrigerator, it could be blocked by debris or ice. If the drain looks frozen over, you can try to defrost the drain with a hair dryer or by pouring a small amount of warm water in it. If this does not solve the problem, the tube or defrost pan may need to be replaced by a professional.
If the water is dripping from the back of the refrigerator or under the crisper drawer but the defrost drain pan is not blocked up, a leaking inlet valve or water system tubing could be the reason. These will also need to be replaced by a professional.
Icemaker or Water Dispenser Problems
If your icemaker is not producing enough ice, you could need more ice than your machine is able to produce, which is approximately 100 cubes in a day. Your freezer may also be too warm to produce ice properly, usually because the door has not been closed completely, the machine was only plugged in recently or the freezer temperature is set too low. Alternatively, the water hose may not be connected in the back properly, the hose may be kinked or you may not have enough water pressure in your home. To solve these problems, you can check the hose connection and ensure there are no kinks, but you may need to hire a plumber to increase your water pressure.
On the other hand, if the machine is not making ice at all, it could be due to the reasons above or because the icemaker is not turned on, the ice-detecting sensor is obstructed or the icemaker shutoff arm is obstructed. If fixing these problems doesn't correct the issue, your icemaker could be broken and may require a professional repair.
When the refrigerator is not dispensing any ice, it could be because the doors are not closed properly, the dispenser chute is blocked, the dispenser display panel is locked or because there is no ice in the machine. If none of these problems caused the issue, you may need a professional to come and repair the dispenser motor.
Related Error Code Pages:
Kenmore Refrigerator Error Codes, Kenmore Range Error Codes, Kenmore Washer Error Codes, Kenmore Dryer Error Codes, Kenmore Microwave Error Codes, Kenmore Dishwasher Error Codes, Kenmore Water Heater Error Codes, Kenmore Gas Grill Error Codes,
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Kenmore Refrigerator Troubleshooting, Kenmore Range Troubleshooting, Kenmore Washer Troubleshooting, Kenmore Dryer Troubleshooting, Kenmore Microwave Troubleshooting, Kenmore Dishwasher Troubleshooting, Kenmore Water Heater Troubleshooting, Kenmore Gas Grill Troubleshooting,
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Kenmore Refrigerator Troubleshooting
Kenmore Refrigerator problems
Kenmore Refrigerator broken
Kenmore Refrigerator issue
Kenmore Refrigerator difficulty
Overall, it was a good refrigerator with decent space and storage options, but we had to have it fixed 3 times in 2 years. Also, the freezer was very difficult to open and close. I loved the shelving design because I could easily fit all of the essentials and still have space where it was needed for odds and ends and everything still fit comfortably. It has a very modern appearance, so it fit well in my remodeled kitchen. The only con was that it was difficult to clean and often showed dirt and streak marks on the outside. Overall, considering what I paid for the refrigerator, I feel it was a good value. The appearance and size were both great. It met our needs very well.
On purchased a Kenmore top-freezer refrigerator in Jan. of 2021 through sears.com for $955.88. Five months after the purchase the fridge started emitting a burning-like odor. I contacted Sears Home Services more than 10 times over the course of a week to schedule warranty service, but each time I was told that their system was down, and that I should expect a call from them within 2-4 hours. It is now a week later, and I still have not been given an appointment.
I needed a smaller refrigerator from todays giants as it needed to fit into the space designated for a refrigerator. I like that the freezer is on the bottom. What I dont like is that a piece broke off a few years ago and it doesnt shut properly all the time. Probably could get it fixed. Also, bottom freezer is huge but gets messy when looking for items. Love having ice!
It was one of the best refrigerator and it would freeze good in the freezer and run and kept thing cold. It lasted so long before it went out. It kept the food from ruining. It look good and the size was good.
I am very happy with my Kenmore refrigerator. It is spacious, it keeps things as cold as I like them, and the freezer is large enough so that when I shop for a week or two of frozen items, I have plenty of room for them even though I also have freezer jams, and other extras that I keep frozen on hand. I have never had any trouble with this refrigerator and I have had it for several years.
The refrigerator has a great capacity, where I can place a lot of the main food items. The sorting is great especially because I tend to buy a lot of food. The size is appropriate. The size allows me place big plates. I invite a lot of friends to eat so I am able to put in the refrigerator the extra food that we do not eat. The appearance of the refrigerator looks great. It looks new and it has a water filter in the outside of the refrigerator so I do not have to open every time that I need to drink water. The value is a little expensive because of the capacity and the functions of this type of refrigerator. It has so many features so the price reflects that. It is worth it.
I bought a Kenmore Elite refrigerator 3 1/2 years ago for $1500. Within the first few weeks, the motherboard went out. The repair guy said that it was a good thing it was on warranty because a new one would have been $900. Three plus years later, the seal system died. Compressor, good; motherboard, good; motor, good. Cooling, nada. Called Sears. Im not under warranty. They want $99 to diagnose and couldnt be there for 3 days. Called another local repair with a great reputation. He checked it out, diagnosed the problem and said they should cover the seals for five years, but, even if they picked up the cost of the parts (what a warranty would do), it would still be $1200 to repair. Another repair company confirmed. He suggested I call Kenmore directly. That is impossible. You get routed back to Sears. I used to count on Kenmore for all my appliances. No more. What a piece of junk.
The refrigerator functions well. My problem is that it sometimes freezes towards the back end of the cold storage section. However, its other functions work fairly well. The fridge is more than enough to store my groceries and leftovers on a daily basis. Its adjustable shelves are also helpful in storing foods, and its multiple drawers make storing lumpy veggies and fruits easy. The fridge is very quality looking and its silvery front is great for a modern home. The sides are also magnetic, so its customizable if one wishes to do so. The outward appearance of the fridge is quite impressive and should garner a good market value. The interior is spacious looking as well and deserves a good price. However its flaws as prior mentioned detract its value for me.
The fridge has held up with its performance quite nicely. I have no complaints on this model or brand. There has been no major issues. Food has stayed cold and freezer works great. The size of the appliance is alright. It could be a little bigger but thats alright. I just cut down on the amount I buy to stock the fridge with. I do however like the layout of the fridge. It fits everything great. I absolutely love the look of the appliance. This fridge is great to look at and it goes with my decor in my kitchen well. I would have liked to see a few more different colors. It was a decent value. I would have thought it would have been a little less expensive but completely satisfied with the new fridge and style.
It is a huge refrigerator with a compact ice maker and a 3 tiered freezer drawer. The lighting inside is amazing and it functions very well. I do not like the outer finish too much. The area around the water/ice dispenser is plastic and can crack. The finish is aluminum and shows every scuff/dent/fingerprint.
It works great. It is not noisy as other refrigerators. It has a lot of space. It keeps everything in there fresh and cool. I love how well it works and how everything fits in there. This refrigerator is big enough to keep my needed items. I have 3 young children who love to drink milk, so there are at least 4 gallons of milk at once, plus all the yogurt, string cheese, juice and cold water. The refrigerator is black, it has a shelve on the freezer that divides the top and bottom and is wide and deep enough to fit meat/poultry. The inside of the fridge has a couple of shelves, and at the bottom are the fresh veggies/fruit containers. When I was looking for a fridge I wasnt planning on spending a fortune, I just wanted something simple yet durable, so when I arrived in the store I was surprised to find it on sale, right under $500. I opened it to take a look and just loved all the space it had.
The freezer kept everything very cold, didnt have a problem with it over freezing, and refrigerator was perfect in temperature, easy to adjust and keep clean. I chose this model because it was the perfect size for my apartment. It was the perfect height. I could easily store canisters atop. I would recommend this model. Black was a great color choice. The color was sleek, easy to clean, the color compliments all finishes in kitchen, easily stands out, at the same time does not overwhelmed with black color. I think large appliances are expensive overall, at the same time this was a great value for the size, model and color, easy to resale and hold the original value paid.
We were happy with the Kenmore. We just recently purchased a GE refrigerator because of the storage space it gave us the option of having. When we had issues with the refrigerator the customer service with Kenmore was very accommodating and helpful.
We loved this appliance. We used it for a few years until we sold our house and let the refrig stay. We never had any problems with it and it ran without any issues. Our refrig was about 26 cu ft, I believe. We are a family of 4 with 5 dogs and we needed a lot of space to store lunches and leftovers in. The appearance was very classic looking, nothing too fancy but it was plenty for what we needed it for. It fit into our kitchen like a charm. Had plenty of storage space for lunch meats, fruits and vegetables. This is a very good value. You are getting your moneys worth when you buy a Kenmore appliance. They run forever and never have any problems and if you do, the service dept is there to fix it for you in a flash.
Fits just about anything. Very adjustable and runs quiet. Doesnt use too much energy. Frozen pizzas dont always fit. Temperature stays constant, no need to adjust. Ive stored pretty much every possible grocery item in mine, from bottles of various sizes to large pizza boxes to holiday leftovers. The freezer side is a bit compact but will hold most boxed or wrapped items. Nothing shouts modern and sleek like a stainless steel finish. Easy to clean, shiny, and nearly futuristic. Looks like a restaurant quality unit. Very great deal. Even though I got mine while it was on sale, I would gladly have paid full price for mine. Worth every penny I spent on it. Once this unit eventually gives out, Ill have more than gotten my moneys worth.
Kenmore Refrigerator Bottom Freezer Model 795.72022.110. If you are asked the question how long you expect a refrigerator to last, it would certainly be more than 5 years - more than likely 10-15 years. I have a 4 year old Kenmore refrigerator with a bottom freezer and the technical sent by Sears is telling me that he could attempt a repair for $500 which may or may not work (he said he would not trust that it would repair the fridge). He basically said I need a new refrigerator. I paid over $1300 for this appliance and I certainly expect it to last more than 4 years. Of course I did not purchase the warranty because you expect appliances to last. The technician is offering us a $100 coupon - you know where he can put that! I will not buy another Kenmore appliance. You would think that someone at Sears would be reviewing these reviews and take some action to correct their customer dissatisfaction.
3 1/2 years ago, I had no income and received state aid from an agency, OLHSA. They provided me with a new refrigerator (brand-new from Sears and Kenmore), insulation and a few other items. Now the refrigerator is leaking water everywhere, which is highly unusual for a refrigerator thats not even 3 1/2 years old. I contacted Sears and they said that they cant help me because the refrigerator is out of warranty. I contacted OLHSA, the state agency who provided me with the refrigerator (at no charge, since I had no income). I am now on permanent disability with low income. This past Monday, a representative from their office (OLHSA) came to my home and tested the refrigerator.He found that it was defective and it needed to be replaced. However, I received a phone call from OLHSA on 3-5-15 telling me that my income is too high for them to repair the refrigerator, even though they are the ones who provided the refrigerator in the first place (AND IT IS NOT EVEN 3.5 years old!) When OLHSA asked me to submit my income documents, I did so and was not told there was any limit on income to have the refrigerator repaired OR replaced. So now, I have a refrigerator that WAS brand-new, less than 3 1/2 years ago, that was bought for me by a state agency. It is now defective and leaking water. I have a very bad back (which is why Im permanently disabled) and cannot be getting down on the floor and sopping up water every 7 to 10 days. Im shocked that this refrigerator didnt last even 3.5 years AND neither Sears OR OLHSA will stand behind their work OR the vendors they CHOOSE to do business with.Do I any alternative than to buy a new refrigerator? As I said, Im on permanent disability and the checks I get dont go that far, especially when my electric bill is $74 a month because my refrigerator is running constantly! I have appliances that were here when I bought this condo that are still working fine. I didnt choose the Kenmore refrigerator, OLHSA DID. I cant believe they cant/wont make this right, especially since Im permanently disabled & on a fixed income. WHY DID THEY NOT TELL ME ABOUT THE INCOME REQUIREMENTS before the technician came out? At least I got confirmation that indeed, the refrigerator is inefficient, does NOT meet govt standards & is defective. In the meantime, it runs almost 24/7 (running up my electrical bill) & I continue to have to throw away food that gets wet.
It was a very good refrigerator. It always outdid all the rest. Never had a problem with it. Never had to have it serviced. It was gold and went with my kitchen very well. I had it for over 5 years. Still works as good as the day I got it. It is the only. Brand I buy. My wife loves it and cant give it up. Its gone through 3 kids and a dog. Still looks great. If you need a refrigerator I would recommend Kenmore. They last forever.
Kenmore is such a great brand. I also have a vacuum cleaner from this brand. They make high-quality products and services that are durable and long lasting and extremely innovative and technologically advanced. You really get what you pay for with Kenmore products. The Kenmore refrigerator is very spacious and what I love most about it is it is energy efficient. It keeps my food fresh and is very easy to clean. It has enough shelves for all of my products and it is very quiet and stylish as well. I would highly recommend Kenmore refrigerator as well as other products and they also have great after sales service and good customer service.
I like it, it runs nice and quiet, it has plenty of room. Every storage space is nice and big. I like the alarm on it when the door is open too long. The size of it is very nice. It has extra storage space for big items. It has a lot of freezer room. It is very nice. I like the extra space in it for milk and juice. The freezer space is nice. The appearance of it is really nice. It matches the rest of my appliances in my kitchen. It has the no figure touch front which is very nice having kids. It has a light on the front for the ice which can be set as a night light. The value of it is great. It is a very nice refrigerator. It is up to date with all the extras you will ever need in a fridge. It has a nice warranty from the manufacturer and also an extended warranty.
It was a great fridge. Having the bottom freezer drawer was the best feature. It wasnt a ton of room, but access was easy and very convenient. The price is okay, if a little high, but they run sales during the holidays sometimes. Would buy again. Not the greatest amount of room in the freezer. There was more space in the fridge section to make up for it. Ice in the freezer bottom was convenient and roomy. The look was totally a selling point. The finish resisted a lot of fingerprints, and helped the fridge look neat. It was easy to keep clean. I liked the look. The fridge was a little on the high side (we didnt purchase during a sale). I would say it was worth it if you get to keep it for long enough. The price could come down a little. Would like to see it lower.
We have had this side by side refrigerator 4 years. In that time we have had a service person out twice because the ice maker wasnt working. Now we had them out again because the freezer wasnt keeping the foods frozen. This time the compressor is faulty. Apparently the extended warranty only lasted 3 years so it is going to cost from $700-$1000 to repair. I find it unacceptable that a refrigerator would only last 4 years. Last time I buy anything Kenmore. We bought this through Sears and they were of no help either.
Bought a Kenmore Refrig in 3/2011. Every year the refrig goes out multiple times and the tech comes and fixes it. This year 2014 a Sears Tech has been to my home 8 times to repair the refrig - last time was August 2014. Today is 10/15/2014 and my refrig went out again last night - called Sears and was informed no available tech until 10/28/2014. Can someone up me! I have lost over a $1000.00 worth of food this year.
I chose a Kenmore refrigerator for its great features, matching colors, and good price. Some models of other brands are excessively overpriced. The Kenmore fridge has met my initial expectations excellently. I like the water and ice dispensers, the height adjustable shelves and door units, the beverage rack, the spacious interior, and the water filter is very easy to replace. The interior design of the freezer could be slightly improved to accommodate more frozen foods like those found at the grocery store than it does currently.
My Kenmore is the best refrigerator Ive ever owned. I bought it at a discount so the price was great. It is every efficient and has tons of room for all the groceries and any pre prepared food my family of five needs. After upgrading my refrigerator, Ive seen a significant difference in my electric bill even though this one has more space. It has an ice machine and water fountain which are a great convenience for kids. Moreover, temperature control is easy to customize. The stainless steel is beautiful and messy fingerprints are easy to clean off. Also, theres lots of room for all my kids artwork. It keeps my kitchen fashionable and stylish.
Kenmore Coldspot Model # 106-62152110 - I have had Kenmore appliances all my life and never have I had one go belly up in less than 3 years, most lasted 20 years or more. We bought a side by side, a stand up freezer and an extra refrigerator for our pantry, which was the last one we bought and it was 11/11. About 2 months ago it began not cooling right and had to be turned up and even then the freezer was not freezing. Ice cream was like milk and things in the refrigerator spoiled. We live out of town, 40 miles to Costco, so like to avoid that trip by having this extra appliance. It took them two weeks to get a repairman then he said it could take up to 3 or more weeks to repair as it was a major coolant leak and may not be cost effective. Since the warranty had passed I was pretty much told too bad, so sad. This is not a Wal-Mart coffee maker or curling iron. Since when can you not expect a refrigerator to last more than 2.5 years? In talking to the Solutions dept I was told they have no phone # for the corporate office and I had no other place to turn. What a joke. Sears has turned in to another corporate bully.
So the Kenmore Elite refrigerator that we purchased not so long ago is now breaking down. By breaking down I mean the ice machine part is physically breaking apart. I just found a huge piece of plastic in my glass. Please be aware if you own one!! Just imagine if the plastic was smaller...
Besides the obvious of great price, the style was perfect (side by side) with great features like on door filtered water and ice dispenser. But the best part was while it was the brand with the shortest exterior depth, it still provided a large interior. Also, it was very quiet which was one of the features that was most important. Finally, the service plan was excellent since it include an annual maintenance feature.
The Kenmore side by side refrigerator-freezer is the worst product I have ever purchased. After two years, the ice maker had to be replaced. Now at four years, the sensor for the self-defrost mechanism had to be replaced. This self-defrost unit cost $2,600+, and it is not worth the money. I would not recommend it to anyone.
I bought our 1st kenmore fridge about 15 years ago. It served us very well. Never had a problem with it until about three years ago the old girl just finally gave up. We had such good luck with that one we went out, got a new one. I would highly recommend Kenmore appliances.
It is efficient. Cooling is very good. Keeps vegetables and perishable fresh for reasonable long period. Sufficient place to store things. Freezer chest is spacious and maintains excellent temperature. It is 18 cu ft. space is sufficient for a family of four. Can store vegetables, meat, chicken, turkey, beer, soda, and many other items. Plenty of shelf space. It is an attractive looking unit. Has gray color and has freezer compartment and larger regular cooling compartment. It is not too tall so we can store light things on top of it. It has excellent value. After a careful use of even five to ten years it commands a very good resale value. I never had any part go bad even after prolonged use.
DO NOT BUY AN APPLIANCE FROM SEARS... ESPECIALLY A KENMORE PRODUCT! We purchased a Kenmore side-by-side refrigerator MODEL 106.51335710, from Sears in Sept. 2018. The ice-maker dripped from day 1. We were told to let the ice maker fill several times and the dripping will stop. Needless to say, the dripping did not stop. In October 2018 Sears agreed to exchange the refrigerator freezer for a brand new one. Same model. Same problem happened again. From day 1 the ice maker drips. The problem is after using the indoor ice dispenser, ice gets stuck in the chute. As the ice slowly melts, it drips, fills up the tray with water. The tray eventually fills up and water overflows to the floor. In addition, the ice that is stuck in the chute, eventually melts to a small enough size, falls out of the chute, bounces on the tray and falls to the floor. We have puddles of water on the floor, in front of the fridge, on a daily basis.We just dealt with it. A friend recently visited and convinced me we should not have to deal with a product that has not worked from day 1 and I should take care of it before the warranty expires. Here the bigger nightmare begins. We called Sears, told them the problem and they agreed to send a service tech. The tech came out the week of May 13, 2019. He told me the ice maker dripping is not desirable, but it is not broken. It is not considered broken just because it drips water. Water on the floor in front of my fridge (on a tile floor) is not a hazard. After much back and forth, he told me he cannot disparage the company name. HIS EXACT WORDS. He got mad as i continued to press and he left.After many calls to Sears again and many transfers to the useless customer service center in The Philippines we agreed to Sears suggestion of having another tech come out. This tech was much nicer, but basically said the same thing. Although he did tell us he would order a part, but it was not the correct part to fix our fridge. He has to order it because thats what his department is suggesting. I promise you...I couldnt make this stuff up if I tried. Not surprising - we called the customer service number we were given and that just looped us back to the useless customer service center in the Philippines. The service center suggested we have another tech come out. That appointment is set for tomorrow. See the pattern here? My hopes are low for ever getting this resolved. DO NOT BUY AN APPLIANCE FROM SEARS... ESPECIALLY A KENMORE PRODUCT!
We bought this Kenmore Elite refrigerator (74093) made by LG in May 2016. In September 2017 it quit working. We have a home warranty through AHS. Their technicians have made 6 trips to our home and replaced 4 parts in the unit. It still does not work. Sears service is scheduled to come out Nov. 3, a month after we made the request. We have had to throw out $300 worth of food and still dont have a working refrigerator. The latest technician says these LG french door refrigerators have a high failure rate and he does not recommend buying one. We need either (1) to have this unit repaired permanently or (2) to have the unit replaced with a new one that does not have the same problem rate. Somebody please help!
Bought a Kenmore refrigerator Nov 2017, under warranty, repair techs out twice, two more scheduled repairs. They were a no show, Philippines based customer care is incompetent. DONT BUY KENMORE! SEARS IS DEAD!
Our kenmore bottom mount refrigerator Type BMA 19F is leaking water on the hardwood floor. The refrigerator is not even 2 years old. What do we do? This could wreck our floor and of course the warranty is finished.
I never had any kind of problems with my Kenmore fridge. It was well designed. The layout was well organized. When I bought my fridge the big thing was a top freezer and mine was huge with plenty of shelves. I would buy another Kenmore if I were to need another fridge.
The overall quietness of it is great. Cant even tell its on. And it keep every compartment cooled/chilled just to what the setting is set at. I love it! It has such great storage and adjustable drawers and shelves. I couldnt ask any more from such a great unit! Please never change how well you make this fridge. It is a very sleek design and well polished looking. I love the stainless steel look to it! Never change how you do what you do. Its perfect in every way. As prices though, it could always be lower. The more money saved is always something the customer would like to have. Plus it leaves more money to spend on other things.
It keeps my groceries fresh for weeks and Ive never had a problem with it. There is also a water dispenser which makes it extremely easy to get water and ice cubes whenever I need them. I have never had to call a handyman for repairs. I am a hundred percent satisfied with my refrigerator.
I purchased a Kenmore side by side refrigerator approx. 5 yrs ago and has been very reliable and has exceeded all my expectations. The versatility of the shelves both in the door and in the freezer and refrigerator can adapt to all situations that have come up.
We trusted the Kenmore name but never again. We purchased our Kenmore Elite refrigerator in February of 2013. On April 28th of 2015, the refrigerator stopped working. Since then, we have had 8 different Sears repairmen at our home and as of May 29, 2015, the refrigerator still isnt working and the 9th repairman is scheduled for June 8, 2015. There have been several calls and chats with representatives that have all ended the same. The representatives refuse to connect you with a supervisor. We have been promised phone calls from someone that could resolve or escalate the issue and that hasnt happened either. They have ordered parts 3 different times and replaced various items and still the appliance doesnt work.We have called the Sears store manager in Cerritos, CA and he promised to take action and call us back...never heard from him again. So far, everyone we have spoken or chatted with at Sears seems to think it is acceptable that someone should spend 3 grand on a refrigerator, have it last barely two years and take over a month to try and repair...They dont care. We will never purchase anything else from Sears or anything with the Kenmore name again. If you are looking for an appliance, I would not consider Sears or anything with the Kenmore name.
I purchased a bottom-freezer Kenmore refrig. in April 2013 that has needed 7 service calls. The doors didnt close right, there was frost in the freezer (3 different times), the light switch was broken, etc. We now have frost again and need a new gasket. The latest appointment was scheduled contingent on receiving the new gasket. 10 days after I reported frost in the freezer for a second time. The technician claimed to have aligned the doors, but I can open the top door with one finger, and the freezer door isnt aligned with the top. Everything in the freezer is covered in a thick layer of frost. After confirming the latest appointment, it was cancelled and re-scheduled unexpectedly. Ive never heard of a 2 year old refrigerator needing 7 service calls. These repairs point out the cheap, shoddy construction of this Kenmore appliance. If it wasnt so expensive, Id throw it out and buy from another company. I always thought Kenmore had a good reputation, but I was mistaken.
I bought the Kenmore Elite model # 795.74025.410. It is the 29.8 cu. ft. French door bottom-freezer refrigerator. We are happy with the active finish, room and layout, but that is the end of it. The excessive noise I can live with, the lack of ice capacity too, even resetting it a couple times a week so that the water/ice dispenser works, But ice build up to the point that drawers cant even close? You want to buy a Kenmore product? That will be ok, just buy the extended warranty for as long as you want the unit to last. I for one did not buy it, and sure enough 1 year past its purchase date (just past its manufacturer warranty) and found out about all the ice it was building on the walls and behind the drawers. We had to take all of the food out and de-ice it like it was my parents fridge in 1970s.
I purchased a top-of-the-line Kenmore refrigerator in February 2013. On May 26, 2013, after being away for a couple of days, I came home to water on the floor and my refrigerator not working. An error message came up on the display. When I called Kenmore, they told me they couldnt have a repairman out for a couple of days. I lost hundreds of dollars of food. The repairman showed up last night and said it needed over $500 in parts and it would take 10 days to get them. He told us we should buy their extended warranty because he gets a lot of complaints about these new refrigerators that have a lot of electronics. They want over $700 for a four-year warranty. I think I got a lemon and deeply regret buying it. Why would I want to pay $4,000 for a refrigerator that breaks down spoiling all my food and a tremendous inconvenience and then be asked to spend another $700 to make sure the refrigerator works for at least 4 years?! Sears needs to go bankrupt. It is the last thing I will buy from them!
I cannot give them zero stars. Purchased a Kenmore Pro refrigerator in 2017 and quit cooling on 6/2/2020. Almost made it 3 years. I did some reading and troubleshooting and found that the good old LG linear compressor is bad. Called Sears and they explained that the compressor has a warranty but the labor is not covered? Repair tech showed up this morning 6/15/2020 to take a look. Compressor is bad. Will cost $493.00 to repair!!! You pay over $3000 for a refrigerator and then need to spend $500 every 3 years? Please do yourself a favor and avoid, Sears, Kenmore, and LG refrigerators at all costs.
The door on the refrigerator wont completely close - you need to push it hard to close and in most cases you think it is closed but all the cold air leaks out because it isnt completely closed.
Purchased a Kenmore Fridge from Sears which is manufactured by Electrolux. Purchased it in June 2016. Have had the repairman out four times for the same issue of not staying cold. They do not want to replace the fridge. They want to send repair person out a fifth time. It will be over a month without a fridge. This is not acceptable.
When the long-experienced service tech could no longer fix our previous GE, we discussed options. He suggested Kenmore, with as few bells and whistles as necessary, because those need repairs more than the refrigeration system. Extensive research bore out this opinion, and we settled on a Kenmore that has worked flawlessly despite frequent power outages in our area. We lost no frozen food after a 2-day outage. We do not miss the extra luxury features. It has enough room for a family of 4 with different dietary and beverage preferences, and all the holiday food for guests is accessible without a lot of searching on the shelves. The veggie and fruit bins slide easily, and the shelves can be adjusted as needed. Six years running (!), we have not had to call our beloved repairman.
I have had this refrigerator for a while and have had no issues with it so far. I would recommend it to a friend. Its small enough to fit in my kitchen but large enough to hold everything I need. This refrigerator is a very nice modern looking refrigerator that fits in well with the rest of my kitchen appliances. Its a great refrigerator. I did a lot of price comparing and this one seemed to be about average in cost.
On 21 August 2011, we returned home from after a weekend away and noticed that our Sears Kenmore refrigerator (Model: 71309) was not working at all. We have purchased this appliance in June of 2009 with a three year extended warranty. We assumed that since the manufacturer warranties the appliance for the first year, our protection would begin once that ended. Clearly, we were misinformed at the time of our purchase. The entire contents of the freezer/refrigerator were lost. We placed a call to 1-800-4MY-HOME and were informed that our protection agreement expired on 30 June 2011 (not quite two months prior). We were told at that time that a technician could not even come to look at the refrigerator until 09 September 2011. When asked if there was any way someone could come and, at least, look at it before then to determine what was wrong, we were told no. On 22 August 2011, I called 1-800-4MY-HOME again to try to discuss any possible options since we buy all of our appliances from Sears. Meanwhile, I had to have another company come out to look at the unit for $89.00 to, at least, find out what was wrong. They came on on 24 August 2011 and determined that the mother board fuse was blown and a whole new mother board must be installed.On 22 August 2011, I spoke with Ella after calling the 1-800 number. Ella was helpful. She informed me that we could purchase a one year extension for our appliance for $163.98. I asked if we could possibly have a courtesy extension to help move the service request along and perhaps avoid the $89.00 fee for someone else to come and look at the refrigerator, she advised no. Once we paid the one year extension of $163.98, we could schedule an emergency service call where someone would come out within five days. I asked why we were not notified that our warranty was going to expire, and was told that no notification was being sent out. Only as a courtesy, we were given the option of extending for the $163.98. I then asked if we could schedule the emergency service first and then my fiance would just call back to give our credit card information. She said no and that we must call back and pay the extension first before we could schedule. My fiance called back that same day and was given an extremely hard time. At first, they told him that the amount to pay was $251.00. He said that I had just called an hour or so ago and was told $163.98. He was told again that it was $251.00. He called me to ask who I spoke with and I advised him that it was Ella. Finally, after being transferred three times, the amount of $163.98 was found to be the amount to pay. Then, when tried to activate the Emergency Service call, they told him that no one could come out until 07 September. He said that there should be a note saying that we are requesting an emergency service because we had been without the refrigerator since 21 August 11. Reluctantly, a call was scheduled for 29 August 2011 between 1 - 4. We asked that a note be put on the account stating that this could not be cancelled. On 29 August 2011, after taking the afternoon off from work, we received a call at 3:30 saying that the technician had called out sick and they had to cancel the appointment. (Why wait until 3:30?) Then, we asked, Does it say that this appointment cannot be cancelled? The reply was, Yes, but there was no technician available to come. They could reschedule for 30 August 2011 between 1 - 4 again. We were not happy but we agreed. I also called to inquire about the food we lost and was told to give the list to the technician. He would have to call the food loss department and verify a few things.On 30 August 2011, at about 3:45, we received the call that the technician was running much too late to get there, asking if could they reschedule. My fiance had been home since 1:00 p.m. After he informed me of this, I called the escalated customer solutions phone number and was treated with no respect stating that we were given the option of cancelling. This was done if your customers had to go back to work or had other plans. I said that the technician wanted to cancel the appointment again. It was already too late to return to work and we had taken two half days already. This was unacceptable. I advised that I didnt care how late they were going to be. I would be there and I wanted a technician to arrive, prepared to fix my refrigerator. The lady on the phone reluctantly checked with scheduling and I was told that someone would be there that day. She could not give me a time, though.I left work and headed home. Half way home, my fiance called to say that the technician arrived at 4:20 and was there for 9 minutes. The technician determined that the mother board was blown, had to order a part, and no one could come back until 14 September to install it (This was Karl from the Blue team). Karl then proceeded to tell my fiance that if he was handy with a screwdriver (since the part was being mailed to our home), my fiance could open up the back of the refrigerator and install the part himself. Wouldnt this void my warranty that I just purchased? He then said that the part would arrive Thursday to our home. My fiance stated that he was not going to install it himself and when he said that he had the food list to give to the technician to call the food loss department, Karl said that he couldnt take that list. It wouldnt be covered anyway, and there was nothing he could do. We would have to wait until the unit was repaired to even attempt to call it in. My fiance was at a loss of words. Karl left after being there for a total of 9 minutes. My fiance called me as I was still on my way home so I attempted to call Sears again and tried to explain that I was extremely dissatisfied with the events that took place. I was told to hold and the line got disconnected. (It was 4:45 when I called). When I called back, I was told that the offices were closed until 8:00 a.m. the next morning. Needless to say, I was not very happy. When I arrived home, I was shocked to find in the mail a renew your warranty letter. The worst part? It said that I had until 03 October 2011 to renew. The cost? $130.00, which was $35.00 cheaper than what we had paid. I am finding all of this to be a huge game being played by Sears. The notice led me to believe that I was covered until 03 October, and to renew, all I had to do was reply and pay $130.00. But I had been disconnected earlier.At 8:00 a.m. on 31 August 2011, I was calling the escalated number once again. The person who answered, after asking for my phone number, did not even let me talk. She said, I see here that there is an emergency part ordered for you and it will be delivered tomorrow. I asked about the 14 September 2011 installation and why was I disconnected last night. She said, Hold on. No, we can have someone there Saturday. I dont know what 14 September you are talking about. I tried to explain what had happened but she said, I can read it all right here, no need. Is Saturday okay for you? Between 9 - 11? I said yes, but... She interrupted me and promptly said, Have a nice day, thank you for calling Sears, and hung up. I have never been so insulted by this entire process. At this point, if the technician does not arrive on Saturday, I would like my refrigerator replaced with a three year warranty.As a bright note, I called the food loss department myself on 1 September 2011. I spoke with Ashley, who was, I must say, amazing. I told her the whole story and asked if the department would be open on Saturday so the technician could call-in the food loss as I was instructed. She said, No, but I can see what a problem you have been having. She proceeded to process the food loss claim without any problems. She was absolutely amazing, nice and helpful. If my whole experience was like this, I would not have been so angry.On Friday, 02 September 2011, we received a call confirming our appointment for Saturday 03 September between 8 - 12. So, by 12:05, when no one had arrived, called or anything, I called the escalated number that I had been calling all week. They informed me that my account was locked and it had been referred to corporate with a case manager. They could not help me other than to pass my number along and have someone call me back within two hours. I expressed my extreme displeasure and the representative informed me that she understood and would have the corporate case manager call me.I decided to call the number that had confirmed our appointment just to ask why no one had appeared at our house. After holding for 17 minutes, the representative informed me that my appointment was cancelled. I said, What? Who cancelled it? You confirmed it yesterday. She said, Well that is an automated call. I said that I didnt care if it was automated or not. It was confirmed, and this is an emergency call that has been an emergency for a long time. I asked to speak to the person who decided to cancel this without letting us know and after holding for a considerable amount of time, my call was disconnected.I called the escalated number and after holding for 15 minutes, I was informed again that my account was locked and referred to corporate. The representative assured me that she would take my number to her manager (who would get in touch with the case manager) and someone would call me back shortly. I had been at home waiting since 8:00 a.m. and it was now 2 p.m.Then, I received a call from case manager Edwins assistant**. She stated that she reviewed my case and that she understood my frustration. Edwin would contact me today. I explained that I would have never known the appointment had been cancelled had I not called them several times. I informed her that I was completely aggravated and that I could no longer afford to take any time from work. It has been 17 days without a refrigerator, I have been hung up on, given more excuses that I can count and lost time from work. I wanted either someone to come on my time to install the part or I wanted the refrigerator picked up and have my money refunded. At this point, I dont want anything from Sears in my home since its nearly impossible to get it fixed or get any help on an emergency situation. Ive had to eat out for three weeks, which I cannot afford. I cant go another day without a refrigerator.As I am typing this email, I received a call from a technician that he was at our home to install a part. I am flabbergasted. I informed him that someone was supposed to be there on Saturday but no one showed up. There was no one home today. He said, So, you are telling me that I cant install this? I said, That is what I am telling you. No one showed up on Saturday and we found out that it was cancelled after six hours of waiting. He said, I just install parts. I dont know anything else. I said, Well, there is no one home. No one knew you were coming. I know that its not your fault but this has been escalated to corporate. No one can get there because we had no idea you were coming.At 9:45, Rowland in routing just called me apologizing. He informed me that someone cancelled the appointment for Saturday, set it up for today without letting anyone know and that should not have happened. He doesnt understand why but he realizes that this was the wrong thing to do. He said that he can have someone come first appointment on Wednesday, 07 September 2011. Meanwhile, I still have no phone call from the case manager or corporate offices. This is completely unacceptable!Today, 07 September 2011, I just got off the phone with 1-800-469-4663 since Rowland informed me that we would be first on the appointment. But now, they informed me that I am on the schedule for tomorrow between 8 - 12. How much longer is this going to go on? I still have not received satisfaction/ resolution from the case manager. I still do not have a working refrigerator (this is Day 19) and again, we are being pushed off until another day. I feel like this is being treated as a joke. This is still completely unacceptable. I am tired of hearing we are sorry, this is beyond being sorry.
My Kenmore refrigerator works fine and Ive had it for years (7) so far. No problem with either cooling or freezing. My indoor water and ice maker work really well. They stand up to a lot of hard use. Kids, friends, husband, and me all use it. It had been durable. Easy to change the filters also. Im happy with the fridge. We also got a really good deal on it as Sears had a sale. I would recommend it to anyone.
I just had the WORST customer service experience of my life. Dont buy a Kenmore product, because if it breaks youll be stuck waiting for repairs. This morning my husband noticed that the ice maker on our Kenmore Elite refrigerator was leaking and the ice was melting. Not only that but the food in the fridge was warm and the stuff in the freezer was thawing and melting. When I called customer service for repairs the lady on the phone could not understand the issue. I had to explain to her several times that it wasnt just the ice maker or just the freezer but that the entire unit wasnt working. She then had me open both doors of the refrigerator (letting out what little cool air was remaining) and push some buttons while holding my phone up to the Kenmore Connect symbol so it could send a message about whats wrong.We had to do this multiple times until she eventually told me that I would be receiving a parts in the mail in the next 2 to 3 DAYS and that a technician would be out on December 31. So Im without a fridge for TWO WEEKS! Forget cooking Christmas dinner or hosting a New Years party. This is unacceptable. If Amazon can deliver a package in under an hour, then Kenmore should be able to put a technician in a truck to pick up the parts at whatever warehouse theyre located in and drive out to my house TODAY to fix the issue.
I love my refrigerator. It is big enough just for what I need and it is clean and simple looking, keeps my stuff fresh and crisp for a long time and my freezer cold for a long time. It has not crapped out on me yet and hopefully wont. I just wish they had different colors. I havent seen a black one yet in my model. But I am pleased with the model that I have and would not change it unless it stops working.
Very stable. Have not had issues with the motor breaking. The vegetable trays at the bottom are very stable. No issues with the freezer. I eat out a lot, so I dont need a lot of space. That being said, the door is laid out well to hold 2 liter bottles and milk cartons. Im not a flashy guy, so this refrigerator is for me. Plain Jane, with nothing drawing it attention. I didnt want one that was too flashy. Good value for the price. The refrigerator does its job keeping my food from spoiling. I dont need a dandy appliance for that. It has plenty of room for my needs.
I previously owned a Kenmore refrigerator, and other Kenmore products, and have always been satisfied with the quality and length of time they were in service. The house we own now came equipped with other makes of major appliances, so we do not own any Kenmore major appliances at this time. However, we will consider that brand when we need to replace our current models.
I purchased the Kenmore Side-by-Side in July, which was then replaced twice, one because the door was out of line and the second because the dispense water button lettering was coming off. Within two months the lettering started fading again, so a repairman came out and replaced the button. He said to make sure I did not use cleaning products on it and if it happened again, to let the company know as it was then an issue because it was coming off just by people touching it. When I reported it in December, I was told this was natural wear and tear and I would be charged for the appt. Not for a $3,000 refrigerator. I insisted a repairman come out today, who again told me it is natural wear and tear. Nothing in the owners manual states this and someone in Sears today admitted it is a problem with this product. DO NOT BUY SEARS. They no longer stand behind their product.
My refrigerators performance is amazing. It runs smoothly every time and there has been no problems with it. It can contain a lot of food and always stays cold just like its supposed to. It is the perfect size for me and the size of my kitchen. I love the appearance of my fridge because it is stainless steel and easy to clean. The fridge to me is very valuable because the stainless steel makes it valuable and this type of fridge is very common these days and is in high demand for.
I chose Kenmore because it is a well known brand and I know some of my family has had a Kenmore refrigerator last for many many years. I liked that it looked great in my kitchen and it went very well with all of the other appliances. It had lots of room for me to store everything I needed in it. It kept all of my food at the correct temperature and kept them fresh. But I would want an alarm on the door if it is left open by accident. It would help ensure that your food was kept at the proper temperature and alarm everyone if there is a problem. Other than that, it lasted so long and had great performance. It definitely met my expectations and I would recommend it to anyone that is looking for a new refrigerator.
Had everything you could want in a refrigerator. Worked well all times of the year. Plenty of room in the doors and the freezer as well. Had enough room in the doors for anything you wanted to put in there and the freezer had enough space to hold months worth of meat/veggies. Stainless steel exterior that had a very sleek look that fits in with any decor that your kitchen may have. Not too big that it overwhelms the room as well. Was less expensive than other brands that were of similar size and quality. Came with an extended warranty for free as well which was greatly appreciated.
The refrigerator is attractive. Mine was black and fits in well with other Kenmore appliances in the kitchen. It was not too shiny and cleaned up by just using a normal kitchen cleaning solution. Plenty of room and lasted for 10+ years for a family of four. It has drawers for vegetables and meats and there is a place in the door for milk and juices. The shelves can be adjusted for different heights and the ice maker works well. The ice maker and ability to access the water without opening the door is a money saving benefit. Also easy for children to use without constantly opening the door. The cost was very reasonable for the quality of the appliance. Kenmore is a name you can trust and rely on.
I had this unit before having children, so I had to upgrade. The fridge served us well up to that point... Never an ounce of problems with it. I just needed double doors and more space so I bought a new one. Got a great deal on this refrigerator! It was quite inexpensive but it served all our purposes. It was bright white and easy to keep clean. I loved the color cause it matched our other appliances. The unit provided my husband & I with plenty of space... Veggies & fruits in drawers and room for big watermelons on shelf. Kenmore is a great brand & our second refrigerator is also a Kenmore... Were very happy with it, too.
On 8/8/2011, I purchased a Kenmore Elite refrigerator model 4602 from Sears. In October of 2012, the ice dispenser caused my circuit breaker to trip and the dispenser stopped working. Of course, you may say I should have purchased insurance, but it seems to me it is ridiculous for a $1000+ appliance to stop working after 14 months. I will never again purchase from Sears or recommend them to my associates.
I love my Kenmore refrigerator!! It has all the room I need to store enough food and drinks for a family of four. It keeps my food cold and fresh and the freezer has just as much room to store what I need it to and keeps everything nice and frozen. The built in ice maker is also wonderful, it saves me room in the freezer from having to use ice trays and you always have ice for when you might need it. I dont really use the built in water dispenser because I prefer bottled water, but it can also be convenient to have. Overall I would recommend any model Kenmore refrigerator to anyone that is in the market for a new one. They are a great product and built to last.
We bought the Kenmore trio 2 years ago and the ice maker never worked great. Recently we had it repaired and it cost us over $400.00 to fix. There was a gasket that was installed improperly at the factory in Mexico that allowed water to leak all over. A whole new gasket system had to be installed that wasnt installed on the original product. Also the ice tray was cracked and it was letting water run into the tray and freeze on the bottom causing a mess all the time. You cant just buy a new ice tray, you have to buy a whole new unit for $130.00. The warranty would have cost more than that so that is a moot point. All I can say is that this just shows me that they dont care about quality anymore. Just making as much money of all the consumers as they possibly can. Thats the truth!
Feeling super aggravated at the moment. Bought a Kenmore Elite refrigerator from Sears last year. Now not even a year later the bottom freezer has stopped working completely. Ive called for service and it took a month for someone to come out. Then parts had to be ordered. Another month for that wait. The man who came out to put the new part in had no clue what he was doing. When he left he said give it 24hours and it should be working. Nope nothing. So I called in yet another service appointment which was a month away and was set for today. Three oclock rolls around no call. I finally call them and get a live person. Guess what. The guy called in sick and no one bothered to call and yup you guessed it they want to change the service date to August 23 another month. I live in Mississippi and the heat index is currently 108. No joke. I depend on the ice. My freezer once made for my 2 huge bloodhounds and other animals to stay cool. Ive talked to some nice people at Sears today and some not so nice people but at the end of the day Im still left unsatisfied and completely shocked. Sears you disappointed me once with a window AC unit that took 3 months to get replaced in the hottest part of summer. I swore then that Id never be duped again. I decided to give you one more shot and am still left with long irritated calls and no resolution. So to other consumers please just go with another company if you want fast reliable service or appliances that work...
My girlfriend always wanted a Kenmore refrigerator and it was tax time. We had a great deal and was going to get the one that had the see through front but decided on the one we got. I have always been told that they were a very dependable brand. I like that it was strong, looked like steel, had lots of capacity and had the freezer at the bottom. Im just getting used to the freezer being switched around. However, the fridge dented my pocketbook.
I purchased a Kenmore elite model 74015 fridge freezer in November 2015 from Sears and after only four years the compressor and cooling system failed. Sears could only offer a service technician to come in a weeks time to fix it. I will not be buying another Kenmore product. The quality and service are dismal.
The Kenmore refrigerator for the cost and install to the next day delivery was well worth the money and had all the extra space needed to get the job done. I am a loyal customer of the Kenmore Brands and I will always have it as a first choice but also a Maytag refrigerator for the second choice. Kenmore refrigerators to be honest have a great reputation for making and designs based on everyday normal function of our fast paced lives and offers great return policy. Outstanding quality products.
It was very easy to use and I could store a lot of things. It worked very efficiently and well. I would want to use it again in the future. The size was great. I could store a lot of the things in the refrigerator with a lot of room to spare. The compartments were very big and I liked it very much. It was very big and I liked the color of the refrigerator. It was very good to use. I would want to use it very much. The value of the product is good. I like it very much and would want to buy another product like it again. I thought the price is very good.
Of all the ones we checked on Kenmore was the overall cheapest with all about the same equipment. At the time they also offered free delivery and would take the old one out of the house and install the new including hooking up water to it. Some of the others we would have to pick up our self or hire a contracting company to deliver it. I loved the ice and water in the door of the Kenmore refrigerator and that it was a side by side. It was also easy to get in and out of. This one was black in color. At the time I thought it would be hard to keep clean so was rather surprised at how easy it really was. The seals around the doors were really good which helped keep my energy cost down. However, as the refrigerator got older the ice maker would not work right and the water at the door quit working. But then I have found out that this is a big problem with most like this.
This refrigerator always kept our food at the exact temperature that we wanted. Construction was top notch and it generally gave the impression of quality. I would, and did, buy this brand again. Our refrigerator was designed very well with some really nice features like gallons and 2 liters in the door, and convenient locations for butter and eggs. The interior and exterior were both visually appealing and all surfaces were well made and easy to clean. Our kitchen looked its best with this refrigerator in it. Thanks to great material choices and quality construction by Sears, this refrigerator looked like it was worth much more than it actually cost.
Purchased a Kenmore Elite 7957205.110 in March of 2012. 13 months after purchasing, received an error 15 - cost over $500 to repair. Tech explained that the CPU wasnt designed properly to maintain the proper fan speed and that the new card would correct that flaw. Now only 20 months later, Im having the same issues. The KitchenAid fridge it replaced worked for 12 years without a problem. Im not investing anymore money into the crap. Time to replace it. No more Kenmore/LG appliances for me.
I own a Kenmore Elite Trio French door refrigerator and the large glass shelve shattered in little pieces when I went to clean it under water. This is the second same type of fridge I owned and the problem is that the freezer keeps freezing up and then defrosting to the point that even the food gets defrosted. The ice maker freezes up and stops making ice. The ice melts down, then freezes up to one block of ice. This is a $2,000 purchase and it is the second one that I have owned. The first one was left behind when I sold my home and I only experienced it for five months as I had to move.My freezer has frozen up and the tracks were frozen. When I went to pull on the freezer handle to try to open it, the door hinge came off and the door is hanging on by one hinge. It is Saturday and I had to put a trash can up against the door to try to keep the freezer from defrosting until Monday, when a service man can come out to fix the door. I am reading all of these complaints and I am not a happy camper. I will be calling Sears Monday morning with all these complaints to back up my complaint and I will get back to you to let you know how it goes. I bought this fridge last September 2009.Updated on 05/06/2012:I followed up on my service call. Well, it has been one week, and today, I finally have my Kenmore Elite Trio bottom freezer made by LG working again. Never buy Sears appliances. I spoke to the corporate office, and you cannot speak to anyone above the so-called customer service executive office people. I spoke to a Lana, and she would not tell me her supervisors name. She said it is for security reasons. Ha! The service man came out on Monday, ordered the part, and came back Thursday to install. Well, it was the wrong part for the freezer door. I ordered it again, and the appointment was made for Saturday. The service man came out, and it was a different man who came out to service the fridge. He did not charge me! I am sure they made a mistake, because I was told I would not be reimbursed for food and I would only get maybe a 10 to 15 percent discount. Its not acceptable to me, since I lost over $300.00 worth of food. Lana was not helpful; she was very rude and would not let me speak to anyone else in corporate nor would she gave me any name of who was above her.So I called another number, thinking I would get someone else. And lo and behold, I ended up being transferred to Lana again. I told her that I wanted to speak to the CEO. She said I could not speak to a higher authority. I said I will be writing a letter to the CEO, and she said it will just go to her. I also stated in our conversations that I will be standing out in front of Sears appliance entrance, telling and showing everyone about these complaints that are out on the internet about Kenmore appliances and the lousy service you get now. She said to not threaten her. So I said it was a promise, not a threat. Hmm, I wonder if she had second thoughts and really did authorize the service for free.Well, we will find out if they contact me. I will be telling them Too bad! And I will not be paying for anything, except the service call. Stay tuned. Remember my freezer door got stuck, then I tried to open it and the door fell off the hinge. That is my story. Spread the word. Do not buy appliances at Sears. Oh, I also told her I was a realtor, and I was going to tell everyone in the industry not to buy Sears appliances. Hopefully, she came to realize I was not joking.
Its performance is great. Always the temp I want. The ice and water dispenser is great. My ice cream is always frozen, my milk is always cold. The ice dispenser give you crush ice and the water is always freeze cold. The size is more than I need. I never have it fully full. But it nice to be able to put a full watermelon in it. I have fitted at less 4 watermelon is this refrigerator before. I love how much space it had. You can put 4 gal of milk with watermelon in and still have room for more. Nice and silver which make it easy to see all the finger prints but they are easy wipe off. Its pretty big so make sure your space fits it. And not hard to clean at all. The price was great. If I didnt find this on sale or had a coupon I would have still got it. Its a steal for 800 bucks but make sure you shop around for lowest price.
I purchased a Kenmore refrigerator about 14 months ago. The thermostat and tower had to be replaced. It cost 400.00. I received no HELP from Kenmore or Sears. They told me my warranty ran out. The people in the call center are useless. I will take this matter further. All I want them is to pay for the parts. They said NO.
It was great for a not so top of the line model. It was our first so we were happy with the quality. The upper freezer was smaller than expected but you get what you paid for. Shelves were nice, inside was good and it lasted a long time. We could have used a bigger fridge but we knew that when we purchased this fridge. For a first time owner with not much to spend this works out great. White like most fridges. The appearance was nice for a cheaper fridge. It fit in nicely with the other appliances that we had in our kitchen. Good value for what you get. We paid very little but needed a fridge so we went with a brand we were familiar with. We have since upgraded but it did its job!
The Kenmore 51783 stood out to me from other fridges because of the features and it has been a great refrigerator for me so far. I have enjoyed my time owning it so far and it does a good job. I have always enjoyed the Kenmore brand in the past and I hope to buy another fridge from Kenmore in the future.
Weve always had either Kenmore or Maytag refrigerators. Theyve always held up real well and we havent had any issues. In fact, our last one is very old but after we moved, we gave it to my sister because she needed a new one, and it works just as well as it did the day we bought it.
This is a great refrigerator for those who would rather have more freezer space instead of an icemaker. Everything works great. It runs quietly. The price for this size refrigerator was just perfect for our budget. Without an icemaker, the freezer is extra large. The refrigerator side has all the space for everything I need. There is lots of storage space on the door. The appearance is acceptable. There is nothing I would change. The handles are comfortable. The power cord long enough. I prefer the painted surfaces over stainless because it is easier to keep clean. For the money, you will not find any better value than this. I looked for a while before deciding on this model. The dollars per square foot of space was the best I found and the brand is very trustworthy.
My parents used Kenmore and I found a good deal on mine. The refrigerator has met my expectations of it. I like the space that I have in it and the freezer is spacious. The shelves are far enough apart to store things. I can store a good bit of stuff in it. But I should have went with a bigger one. If I have too much stuff on the top shelf then sometimes things will freeze in it. I probably will buy another Kenmore when I have to buy another refrigerator but I hope it is not too soon because refrigerator can be very expensive to buy.
Never had any problems with my Kenmore refrigerator. We lived and owned the house. It was in for ten years. It was sold with the home in 2001. I would certainly own another Kenmore if the situation became part of any decision we would have to make.
The fridge met my expectations. It was spacious and had a very large ice bin. The flaw to that was that it limited freezer space so we had to get a chest freezer for the rest of our food. I was still satisfied with it. It was a little spacey but we were able to get it in the spot where we wanted. If it were just a couple of centimeters thinner, I would have been more satisfied. I thought it was a little too expensive but we bought it anyway since it appeared to meet our expectations.
Wonderful performance. I love it. Great experience. Would recommend it to friends and family. It was good and a beautiful refrigerator and kept things cold and the frozen foods frozen. Great size was able to have plenty of room and could separate things because of all the room. Had a great experience with it. Stainless steel looked sleek and elegant. Was easy to keep clean and everyone just raved about how beautiful it looked and wanted to get one for themselves. Great value for everything that you get both with looks and space and performance. I am very satisfied and would buy another one. Great.
In 2011, I purchased a Kenmore side-by-side refrigerator (stock #46-54789) from Sears, for my elderly parents. The ice maker and dispenser are extremely poorly designed. Ice chucks drop inside the unit on its own; shaved and crushed ice falls to the floor, outside the unit each time used, causing my 77-year-old mother to wipe hardwood floors each time the ice maker is used. Chute appears to be too short, was not designed to have ice go directly into a glass/cup, therefore ice dispenses everywhere outside the glass, on to floor, well of unit, and shoots sometimes on to countertop across of unit. The Sears repairman says there is nothing they can do.
The refrigerator was on sale and Kenmore has a good reputation. They have been around for a long time. It kept things cold and was quiet. Moreover, it was pretty. However, the ice would get stuck sometimes and it was a pain. Ice would fall out onto the floor. It would beep. I think it was faulty in that department. It happened a little too often to be normal.
Condensation water keeps leaking from the bottom to floor, causing water damage. After cleaning the whole fridge the leakage issue will appear again in one week. Should have a built in water pan. Horrible design!
No service calls concerning refrigerator, self-defrost feature performs extremely well. Interior is spacious with adjustable shelves. Would recommend to family and friends as a dependable appliance. The adjustable shelves are a convenience I enjoy based on different sizes of containers used for refrigeration. Exterior is easy to clean with very little effort required. The streamline handles make it ideal for almost any design style. Would recommend for spaces that are not large enough for the side-by-side models. Regular price of appliance is reasonable but would look for discount or sale to obtain a better cost. Sales people are knowledgeable about appliances and any additional promotional sales.
Not as good as my current washer but it lasted a few years for the price we paid. Had better luck with it than our Kenmore fridge. Not sure I would buy brand again unless it came with a longer warranty at no cost.
We purchased a Kenmore Elite 795 Model refrigerator from Sears, $2500, in July of 2016. In May 2018 it stopped working. Repeated calls to customer service over a month and still no help with anyone to come take a look at it. My problem is not unique from reading the reviews. What I do want to ask is, does anyone know or is involved with any class action suits against Sears or Kenmore for the problems we are having?
I bought what I THOUGHT was a top of the line fridge called the Kenmore Elite but it seems that Sears forgot that elite means best and not worst. Just after 3 years the compressor died. It took 3 weeks to get the tech out so I had to buy a temp fridge. Cost me over $600 to fix. I have come to learn they are being sued for knowing about the bad compressors and selling them anyway. STAY AWAY FROM KENMORE!
Kenmore is a brand I trust. It is sold at Sears which is a store I shop at a lot for appliances. Kenmore has an upscale line of appliances and makes me feel like I am in an elite club. Their designs and colors match what I am looking for and they are easy to clean. Moreover, I like the side-by-side refrigerator with ice machine and water dispenser. It has the space that I need and lots of drawers. There are baskets available to hold items and I can have crushed or cubed ice.
The Kenmore refrigerator was a name brand and on sale plus it came with a nice warranty and the store had it in stock so I was able to have it delivered the very next day. However, the delivery person was not here during the window they advised. Although I like the color of the fridge, it would be nice in some nonstandard colors. Also, the white color is easily damaged by magnets which everyone uses. Nevertheless, the Kenmore Refrigerator is sturdy, reliable, nice looking and easy to clean. It fits nice into a precut out spot for my refrigerator.
It does its job. I bought this 3 years ago with great discounts during the Christmas sales. It is still working great and looks brand new. I have not had a problem with it. This refrigerator is not too big nor small. It just the right side. It fits perfectly in our kitchen. I would definitely recommend this to everyone. It is stainless steels. It is sometimes hard to keep up with it because of the finger prints on them. However it looks sharp and stylish!
I have had my Kenmore refrigerator for a couple years now and I have never been so satisfied with it and if I have a problem with it they would take care of me to make sure I am a happy customer. They make sure that if something goes wrong with they send someone out right away to fix it. Some of the reasons I love it is because I have never had any issues and it helps me save energy.
I have had my fridge for over 8 years now and it still works the same! It is great. I wish that the shelving was more durable and the door shelves were stronger but overall it has kept my food cold.
It was ok. Had some issues with deep freeze sometimes but over all kept good cold and able to consume. It would need defrosted every couple weeks because of some issue it was having. It was good sized but I needed more with kids at home and needed a newer refrigerator. It came with the house we bought. But knew I was going to get set French door refrigerator soon. It was off color, a little Almond color, went with the other appliances but Zinio was changing the color when I bought new ones remodeling kitchen and wanted new appliances. Value was good for the size but had some issues with needing defrosting a lot. Never really found out the problem with it. Just used it till I could get a new one.
It was an innovative fridge that works great and keeps my food cold and fresh. It is stylish and looks great with my kitchen decor. Its stainless steel and is a side by side with a feature where I can control the temperature.
This refrigerator was a replacement for a previous one that I had. The performance of the refrigerator is amazing. A lot better than the previous refrigerator that I had. I feel like this refrigerator is a good size. Its not too small to fit all of my food and produces into it. I like that this refrigerator doesnt take up that much space in my kitchen. It takes up the appropriate amount. It makes my kitchen look sophisticated and modern. I feel like it really compliments the appliances in my kitchen. I think that this is a good color to have in a kitchen. Its not too flashy or dull. I really value this refrigerator. I would hate to see this refrigerator go. I would say this refrigerator is a lot better than other models that I have seen on the market far as durability.
The product has never had any problems with maintenance so far. The food is also always cold at the exactly right temperature, and its very spacious inside the fridge. I also like the amount of side space in the refrigerator, because it gives me room for my condiments and is plenty of room for me to store my items that I need to. Mostly everything fits inside of the fridge. Only things that are slightly tall have problems with fitting inside the fridge. I love the sleek black or shiny grey color of these fridges. Mine is a shiny grey and it looks very unique. It also matches well with the rest of my kitchen, and the handle and ice dispenser are built very well inside of the fridge. The value is more than worth it. This fridge is very durable, a nice design and look, has plenty of space for mostly anything, and is just better than most fridges in general. And the price isnt all that bad either, which is why I own this fridge.
Very good refrigerator. Had it for five years. I bought it from Best Buy and it was on sale for 300- it was a great deal and it has a lot of space inside. I just love it! My refrigerator is very spacious inside. I can get all of my groceries- meats, frozen food, including pizzas, ice cream, and tv dinners. There is so much space for fresh fruits and vegetables. My refrigerator is white and it has two doors- top and bottom. This refrigerator has a very glossy appearance and very easy to clean. It has clear transparent storage containers inside so you can always find what youre looking for. I purchased my refrigerator at Brandsmart for 300.00 five years ago and it still looks brand new. It was on sale and I never had any problems with it.
When I had this refrigerator it worked great. It did not freeze things in the refrigeration part of the fridge and kept them at the perfect cold temperature. The refrigerator was alright when it comes to size. I prefer to have a bigger fridge but it was all that I was able to afford at the time. The refrigerators appearance was fairly standard. It was white with the freezer on the top and the refrigeration on the bottom. It matched the kitchen paint well; which is why white is a good color to go with. For the amount that I paid for the refrigerator it was well worth the money. It was definitely not the most expensive model but for its size and cost it was better than the other available options.


