I have had access to several different Kenmore models that usually came with one of the houses or apartments I have rented, roommated with someone, or just visited over the years. I like the newer ones with the refrigerator on top and the freezer on the bottom. I like how much more spacious and energy efficient the newer models are. I like the models that come equipped with a water dispenser (filtered of course)/ice dispenser (also filtered)! I wish refrigerators were solar powered or could generate their own power so no electricity was necessary! In fact I wish all appliances were made this way! I didnt purchase this brand. It came with a few places I have rented over the years! Yes I was very satisfied with the Maytag brand and prefer it over other brands!

I just had the WORST customer service experience of my life. Dont buy a Kenmore product, because if it breaks youll be stuck waiting for repairs. This morning my husband noticed that the ice maker on our Kenmore Elite refrigerator was leaking and the ice was melting. Not only that but the food in the fridge was warm and the stuff in the freezer was thawing and melting. When I called customer service for repairs the lady on the phone could not understand the issue. I had to explain to her several times that it wasnt just the ice maker or just the freezer but that the entire unit wasnt working. She then had me open both doors of the refrigerator (letting out what little cool air was remaining) and push some buttons while holding my phone up to the Kenmore Connect symbol so it could send a message about whats wrong.We had to do this multiple times until she eventually told me that I would be receiving a parts in the mail in the next 2 to 3 DAYS and that a technician would be out on December 31. So Im without a fridge for TWO WEEKS! Forget cooking Christmas dinner or hosting a New Years party. This is unacceptable. If Amazon can deliver a package in under an hour, then Kenmore should be able to put a technician in a truck to pick up the parts at whatever warehouse theyre located in and drive out to my house TODAY to fix the issue.

I like it because its built in with ice maker and water. Good shape and nice color and its good for the house. So satisfied the model. Good size to the house and its fit for the goods on it. The size is enough and fit to the household and more stuff to out on it and very satisfied to put in the house. The overall appearance is really good and I really like it. So satisfied the shape brand and built in all in all very nice for me. My family like it too so thats why I choose this. The value is good... in all refrigerator this is the brand, shape, and color that I like and very good model and Im sure my family like it and use it.

It has been a great refrigerator. It is high quality and has lasted a long time. I love this model and it meets my needs. It fit the location we put it in perfectly well. It has plenty of room inside the refrigerator and freezer. It is a perfect size to go in our pantry and holds everything we need it to. This is a very attractive refrigerator. I like the color and the size and the inside is perfect as for as appearance. This Kenmore refrigerator was a great value. I was able to afford it easily with my tax refund check. I appreciate it very much for the cost being a good value.

Weve had Kenmore refrigerators in the past and have great luck with them. We have a service contract and get a maintenance visit every year. We had one service call and it was covered, no hassle. Love my Kenmore Elite and in this case the cost was right and the size was great for our family. Love the slide out shelves, the automated ice and water dispenser, meat and cheese drawer, vegetable and fruit drawer. I like the freezer on the bottom and the French doors. Occasionally, if we don’t use enough ice the ice machine part gets bogged down but it’s easy to open the ice maker door and clear it out. Also, the paddle occasionally gets stuck and well get water all over the floor. Now that we know we take special care.

I purchased my Kenmore Elite 13 months ago. Just like most people on this site the compressor & some other crap is no good. I have been without a refrigerator for about 40 days. Every time I call the service repair I am transferred at least 3 times, nobody can give a straight answer. I just want to know when is it going to be fixed!!!! Yesterday the Sears guy came out to fix it. Now the ice maker doesnt work. I will NEVER purchase another Sears appliance. I dont even know if I should call them or just get it fixed myself. Sears your customer service is horrible!!!

The overall quietness of it is great. Cant even tell its on. And it keep every compartment cooled/chilled just to what the setting is set at. I love it! It has such great storage and adjustable drawers and shelves. I couldnt ask any more from such a great unit! Please never change how well you make this fridge. It is a very sleek design and well polished looking. I love the stainless steel look to it! Never change how you do what you do. Its perfect in every way. As prices though, it could always be lower. The more money saved is always something the customer would like to have. Plus it leaves more money to spend on other things.

Refrigerator leaking water into produce trays. On December 4, 2014 replaced the evaporator wall cover in my new fridge. Fast forward to January 4, 2015 - same problem all over again. It is going to cost me close to $200 to have my fridge repaired AGAIN. Unacceptable.

The refrigerator performs well and is very easy to maintain. The issue I have is that it is too small for my needs but I cannot get a bigger one due to the space I have to place it. At some point I expect that will change and I will get a larger model with more features... I tend to keep a lot of condiments and require more space in order to keep other item. Also space would be more advantageous since I prepare large meals in advance. I have had to cut down on size and frequency in this regard. But again my issue is a spatial issue. The unit is not unattractive but does lack, shall I say, curb appeal. It would be nice owning a unit that looks exciting or affluent but this is not achievable at this time. I feel I got exactly what I paid for. A functional refrigerator that does its job, affords the necessary space that the average person would need with little extra space for those extra things.

We really like the Kenmore refrigerator but there are some things that we like more than others. The cost is a big thing for us. We are a working family and need all the money that we can get.

I am joining the conversation about the Kenmore Elite refrigerator. Our 2.5 year old fridge died on January 1st, 2018. After two visits from repairmen, the first guy ordered a part and we waited ten days, and then the second repairman came to install the part and said it was the wrong part, we need a new compressor. We are in need of a part to go with the compressor, a valve, that is just now being manufactured and they have no idea when this valve will be ready. Of course, I have to call Sears to see when the part will be available. No wonder Sears is going out of business, shoddy appliances, uninformed supervisors that can barely read off the of their scripts. I feel there is no one to turn to help alleviate this situation but am at the mercy of whenever Sears gets around to manufacturing parts. Stay away from Sears.

Ive had no issues with my fridge. It works just as well as it did when we 1st bought it. I always have a full fridge and no matter what item is in there it always stays nice and cold & maintains a great temperature. The freezer never causes freezer burn & always keeps our food frozen and safe. I love the light on the door where the ice cubes come out. Its easy to find in the dark. It produces a steady stream of ice when needed but also provides a nice cold cup of water that tastes amazing. My fridge is the perfect size for smaller kitchens, although it would work just as well in a larger one. We are able to easily store everything that is brought home from the store, plus leftovers, from take out & dinner at home. Its big enough to hold my family of 4s food and beverages for 2-3 weeks. My refrigerator is a sleek dark silver with black handles. It is very current. I love that its not all white or all black. It looks great with the rest of my kitchen equipment. I believe you get what you pay for with regards to almost anything you can buy. That is not the case when it regards my fridge. There are certainly cheaper and more expensive models & I know without a doubt that its a good value when comparing it to other models. They also have a good warranty to back up the quality they claim to have & I have never used it, or needed it. It is nice to know that its there just in case.

Freezer performs well, icemaker makes lots of ice, I never run out. The fridge is evenly cold and roomy, drawers slide well. I have 2 kids, and they are in and out of the fridge and it maintains an even temperature. This is the perfect size for a family of four although I would say that side by side do limit you somewhat in what you can freeze in the freezer. I ended up buying a secondary freezer, a Kenmore!! But for everyday life this is perfect. This fridge has a sleek and modern look that looks nice in most any kitchen today. It does smudge, so you will have to buy stainless steel cleaner. Value is really in the eye of the beholder but when you factor in the looks, size, and performance for the price you pay you cant go wrong.

DO NOT BUY AN APPLIANCE FROM SEARS... ESPECIALLY A KENMORE PRODUCT! We purchased a Kenmore side-by-side refrigerator MODEL 106.51335710, from Sears in Sept. 2018. The ice-maker dripped from day 1. We were told to let the ice maker fill several times and the dripping will stop. Needless to say, the dripping did not stop. In October 2018 Sears agreed to exchange the refrigerator freezer for a brand new one. Same model. Same problem happened again. From day 1 the ice maker drips. The problem is after using the indoor ice dispenser, ice gets stuck in the chute. As the ice slowly melts, it drips, fills up the tray with water. The tray eventually fills up and water overflows to the floor. In addition, the ice that is stuck in the chute, eventually melts to a small enough size, falls out of the chute, bounces on the tray and falls to the floor. We have puddles of water on the floor, in front of the fridge, on a daily basis.We just dealt with it. A friend recently visited and convinced me we should not have to deal with a product that has not worked from day 1 and I should take care of it before the warranty expires. Here the bigger nightmare begins. We called Sears, told them the problem and they agreed to send a service tech. The tech came out the week of May 13, 2019. He told me the ice maker dripping is not desirable, but it is not broken. It is not considered broken just because it drips water. Water on the floor in front of my fridge (on a tile floor) is not a hazard. After much back and forth, he told me he cannot disparage the company name. HIS EXACT WORDS. He got mad as i continued to press and he left.After many calls to Sears again and many transfers to the useless customer service center in The Philippines we agreed to Sears suggestion of having another tech come out. This tech was much nicer, but basically said the same thing. Although he did tell us he would order a part, but it was not the correct part to fix our fridge. He has to order it because thats what his department is suggesting. I promise you...I couldnt make this stuff up if I tried. Not surprising - we called the customer service number we were given and that just looped us back to the useless customer service center in the Philippines. The service center suggested we have another tech come out. That appointment is set for tomorrow. See the pattern here? My hopes are low for ever getting this resolved. DO NOT BUY AN APPLIANCE FROM SEARS... ESPECIALLY A KENMORE PRODUCT!

Kenmore is a familiar brand and I knew the quality. I bought a refrigerator at sale price and it served us well. I like its durability, the layout of the bins and the French door style. Its quiet and spacious. And it fits well in kitchen and fit my taste at the time of purchase, though trends have changed. Complements the other appliances. However, I would like it if it was easier to pull out to clean back and an easier to clean grille. It would also be nice if it came in colors like the Whirlpool copper - the Sunset bronze.

The performance is beyond expectations. It has outlasted any other refrigerator I have ever had. It keeps everything very cold and I dont have any problems with it freezing up. My refrigerator is the perfect size. It meets my familys needs well and it has enough room for everything we need to fit in it. In the past I have had issues with having enough room. I love the appearance of my refrigerator. Its not too dull and its not too flashy. Its right in between and it doesnt get scratched up. The refrigerator had a very good value. I paid a good price for it. It wasnt too expensive and wasnt too cheap. I would recommend others to buy it.

Plenty of shelf room. Nice size freezer. Very good with energy. It is very quite running nice. Large door shelfs, place to put your eggs. Vegetables on the bottom to put all your produce in a meat holder to hold your and keep it fresher longer. Very large to me. I put sandwich meat, all the condiments that I use. I have room to put a whole turkey in it, a gallon of milk, a gallon of tea, still have room for a whole lot more and yes I can fit everything in it I buy. My refrigerator is white and it matches my walls but white goes good with everything. It is easy to clean. No scratches on it. It still looks new since the day I bought. Like they say you pay for what you get and it was a great value. It doesnt break down. It pays for itself in the long run. It was worth the money I paid and I am very happy with my purchase.

It seemed cramped even though it had the same amount of space as my fridge I currently own. Other than that it met my needs as far as fridges go. It was a basic model and I owned that fridge a couple of years ago.

I purchased a 4 door Kenmore fridge a year ago. I was excited to get it home and begin using it. They offered a 1-year warranty and we declined (Didnt think a $3000.00 fridge would give out in a year). However we were told information on extended warranty would get sent once it was close to our year ending. Well about a month and a half ago, we started to notice that the ice maker wasnt making enough ice. Then noticed the water was not as cold as it usually is. But we brushed this off as using it more than usual. Fast forward to a few days ago, our fridge completely stopped working. I immediately called Sears and was told that our warranty expired 3 days ago. We had mentioned that this seemed to have gone on for some time and just never caught it (Im not a fridge repair person). They said we would have to pay someone to come out and pay for labor and parts. We decided to call a local repair person, and he came out and told us that the computer board in the fridge is damaged and we would be looking at a minimum of $500.00 to replace just that part! So as of now, we arent sure exactly what is wrong it and Sears said they would come out to look at it in October (today is Sep. 9th). This is so frustrating, and we werent able to get any assistance from either company. If the computer part is damaged or broken, isnt that considered a defective part?

They never gave me any problems. Never understood some specifications but didnt really need to. Flawless. I would recommend this to everyone. The size could have been better. Some things dont fit inside the freezer area. Otherwise it is an excellent decision. Slick and incredible. Fits perfectly with the kitchen. It was improbable for me to find something bad about the entire look. Simplistic and useful. Great Buy. VALUE is eccentric. It is incredible how good this Refrigerator - it is one of the best products I have purchased in the last 10 years.

Two days after installation of Kenmore Elite refrigerator the it started making noise and lights started strobing. We called to make an appointment for repair. They could only give us an 8 hr window. I requested a 30 min call ahead so I could get home from work. Day of appointment repairman calls and says he is in driveway. I told him I was on my way. He said he could wait 15 min, I got home in 12 and he was gone. I called the “help desk” which was zero help. I asked for a supervisor on numerous occasions with no response. She kept reading the same responses from a card. She finally hung up on me as I continued to ask for a supervisor. I called back to “help center”. Absolutely no help. Read same their responses and would not let me talk to supervisor. She said repairman would be here by 10:18, it is now 10:50. I would give my experience a 5 negative stars but system will not allow this.

My Kenmore refrigerator worked great for the time that I had it. I was pleased with the size of it and the functionality. I rarely had issues with it but when I had to call for service repair they were speedy and knowledgeable. I would recommend a Kenmore to others!

Its your pretty basic fridge, no bells and whistles such as ice makers. But in the 8 years or so Ive had it, there have rarely been any problems that needed addressing. It does the job well and doesnt affect my electric bill in a noticeable way. And on those occasions of power outages, it manages to keep things cool/cold until the situation is sorted, so I dont have to clean it out and start over.

It is a nice refrigerator, has plenty of space, and keeps my food nice and cold. High build quality too! I also like the grey color of it. That way it does not turn yellow from the light. This Kenmore refrigerator has adequate space for all my food items. It has plenty of drawers and slots for food and drinks too. Id recommend it for sure. This Kenmore refrigerator looks very nice. Because of the grey color, Fluorescent light does not make it change colors. I would value it as pretty expensive because of how nice it looks and the build quality of it which is very nice.

It has easy to adjust temperature settings for fridge and freezer. Keeps everything cold. Shelves are easy to take and clean. Great quality. With a family of 5 I wish the freezer couldve been bigger but its decent sized. Fridge has plenty of room! Pretty standard set up for the type of fridge it is. We were looking for something budget friendly to get the job done and found it easily with this appliance. Ours is the basic white package but its still a good quality item. Evey reason we bought this product boils down to overall value. We are happy with what we brought home and the plus side is, it didnt break the bank.

This product works as advertised. It keeps the frozen and refrigerated food at the correct temperature. It is dependable and has required no repair work. This is a good product that I believe will have a long life. This refrigerator will hold a lot of frozen and refrigerated food. It is an ideal size for an individual or a small family. As a single person the size is ideal for me. The refrigerator looks nice to have in an apartment or small home. Having the freezer on top and the refrigerator on the bottom looks nice. Other people have told me that they prefer this design as much as I do. I believe that this is a high-quality product that sells at a reasonable price. The many years that I have owned this and similar Coldspot refrigerators proves to me that this product is an excellent value.

When I bought my new home, I purchased a Kenmore side by side refrigerator, model # 253.5569907. Yes, the warranty has expired, so, it seems that Sears is willing to gouge me for any money they can. The enamel around the bottom of the ice dispenser is bubbling and rusting… much like a car would that has been through snow and road salt. Since Id received an invitation to renew my warranty, I decided to ask about the rust. I was transferred to 3 different operators. The last one finally told me that there was no recall on my model. I was told that I could pay for a technician to come and look at the door. (I know what rust looks like.) Also, to fix the door, perhaps the door could be replaced at my cost, of course. IF theres a site listing recalls of SEARS products, I CANNOT find it!!! Ive never known a refrigerator door to rust away. I do know that when I replace my appliances or anything else, I would think long and hard before shopping at Sears.

For your refrigeration needs, look to Kenmore. Find freezers, ice makers, wine cellars, and beverage centers. We can keep food such as ice cream and any other frozen food fresh, clean, and tasty. The space is very good and absorbent. I also enjoy the fact that this is the most top rated fridge in the northwest and it is very clean looking.

The Kenmore refrigerator is a pretty good appliance to have in our house. It keeps our food really fresh, the food doesnt lose its taste. We save a lot of money because the food lasts longer than it would have with my old refrigerator. My bill is also lower, I noticed ever since the Kenmore fridge has been in use. I find the fridges temperature setting easy to use.

Wonderful. Easy to clean. Organize. Sleek, beautiful appearance. My mom, sister, brother, brother in law, mother in law all have the same model. Excellent space to put everything from meats to vegetables, dairy products, sweet stuff, you name it. Our refrigerator stays packed with everything. Very easy to find what you are looking for. I love the shiny texture of the refrigerator. I just remodeled my kitchen and have all silver appliances in there so this fridge fits in perfectly with the kitchen. I would say that if you have the money to spend on this model, that it is definitely worth what you are spending. I would not recommend any other model.

I was extremely satisfied with this product. It was stylish, and it even made ice! Im so glad I bought a Kenmore refrigerator, and you should too. Shout it from the rooftops! This refrigerator really fit all of my needed items. Even the ham I bought last week! It wasnt too bulky and still was large enough to get the job done. Thanks Kenmore! I love how this appliance looks because not only is it shiny, but its also silver, which is my favorite color in the world. Everything I have in my house is silver! It was somewhat pricey. I had to sell my car and three children to buy it. Nevertheless, it was worth the buy because who doesnt love refrigerators!

I love my refrigerator because its modern and very easy to use. I would recommend this to family and friends, goes with any color paint of the house. My refrigerator is about a medium size with nice width and height, can fit nicely into the area where the refrigerator goes. My refrigerator is a newer model and it all stainless steel, with black handles. Its wide and its tall, nice and heavy. Well because the refrigerator is modern, the value of it is very nice. Its stainless steel and stainless steel is in nowadays so the value is very awesome.

Im very happy with the Kenmore refrigerator. I have owned it for many years and its great on performance, its energy efficient, and it keeps food very fresh and cold. It is standard size and quite roomy on the inside, but if you are like me, you always need that extra bit of space and I wish it was just a tad larger, so I will step up next time. Its quite nice-looking for an average refrigerator, but does not have all the bells and whistles of newer, fancier models, like the chrome finish and water attachment in front. Its a very good value and as good in comparison to newer, more stylish models.

I liked that I could recognize the name. I really liked the refrigerator for many reasons. It was Easy to use and organize. It looks modern and yet classic. It was the best quality of refrigerator for the price. It met my expectations for keeping things cold. However, I wish the material was made of a harder material that could withhold young kids using it. There are cracks in some of the drawers. The fridge could have Deeper door spaces for the fridge doors too. I would like ways to customize it as well. In addition, I wish it came in other colors. I also wish there were more in store models to look at or a way to visualize it in the space.

Excellent performance. Lots of room to store leftovers and necessary products like gallon of milk, juices etc. Cooling effectively even when the door has been opened frequently. The ice machine works great. I highly recommend this product. This refrigerator is the perfect size for storing all your leftovers and more. You can store gallon of milk and juices, sodas etc leaving lots of room for other necessities. Lots of room in the freezer as well, and the shelving makes it easy access. The stainless steel finish is such a sleek look! Easy to wipe clean and leaves no fingerprints. The interior is bright and easy to keep clean. It wipes clean very easily with a damp. Love the easy access to be able to get the ice, either crushed or cubed choices. Or cold water option as well. The price of this model is in comparison to other models and brands of its kind. This model is efficient in its performance and does all that is needed in a refrigerator. It is beautiful to look at and very easy to access the items that are stored into it.

The product has never had any problems with maintenance so far. The food is also always cold at the exactly right temperature, and its very spacious inside the fridge. I also like the amount of side space in the refrigerator, because it gives me room for my condiments and is plenty of room for me to store my items that I need to. Mostly everything fits inside of the fridge. Only things that are slightly tall have problems with fitting inside the fridge. I love the sleek black or shiny grey color of these fridges. Mine is a shiny grey and it looks very unique. It also matches well with the rest of my kitchen, and the handle and ice dispenser are built very well inside of the fridge. The value is more than worth it. This fridge is very durable, a nice design and look, has plenty of space for mostly anything, and is just better than most fridges in general. And the price isnt all that bad either, which is why I own this fridge.

I purchased a Sears Kenmore refrigerator 3 1/2 years ago for almost $3000. I didnt buy the extended warranty because in my mind I spent enough money and I thought Kenmore was a reputable product. The refrigerator that it replaced was a Kenmore and it was already 15 years old and never had one single problem. It is now in the garage. In October of this year, the new one stopped cooling. We had a service guy come out and he said it was a sealed compartment issue and I needed to have a Sears technician come out. I googled it and found that there was some success with unplugging it and waiting 4 hours, then plugging it back in. I did this and it did work, for about a month. I called Sears when it stopped working again and explained I knew it was not functioning properly because the first thing that happens is that it stops making ice. I told them that I had an independent repair guy come out and he said it was a sealed system problem. This is covered for 5 years under the manufacturers warranty. The lady I talked to said it wasnt and that I needed to buy the only warranty they offered which was a one year warranty for $300. They sent a guy out. He diagnosed a problem that wasnt covered under the manufacturers warranty but would be covered under the $300 warranty that I just purchased. It took over a week to have him back out to fix it (yes they dont come with the parts on their truck) and replaced the defective part and said if it doesnt work by the end of the day to call back. It didnt work. They sent out the same guy a week after that and he said it now was the sealed system and would be covered under the original warranty. He told us we should call and cancel the extended warranty. We waited well over a week for another guy to fix it and it took him 4-5 hours but it is working. He said we should call and cancel the extended warranty. I called and they will not refund me the $300 because the 1st repairman came out and replaced a part that wasnt under the original warranty. I explained that it also wasnt the problem. It didnt matter. I will never shop at Sears again and will share my story as often as I can.

It lasted for about 10 years and gave me trouble free service all the time. Never had to have it repaired. These older made models always lasted longer and were made in America. Had plenty of storage space and the freezer was real big. It made ice cubes in about an hour.

Our 3 year old refrigerator stopped working 29 days ago. It has been a nightmare trying to get an appointment and order the part. When I first called they tried to hard sell me on the extended warranty. I refused the warranty because the part is covered under a 10 year warranty. Now every time I call I’m told that the order is “in process” and I will be contacted in 3-5 business days. It has been a month without a refrigerator. This is absolutely unacceptable. I am feeding a family of four with a mini fridge, that we had to purchase on top of the food we lost when the fridge stopped working and the local repairman we had come out who charged us but couldn’t work on it because it’s under warranty, and then we had to pay the Sears technician for coming out. I could handle most of this except that I have been given zero information as to how long this will really take and am getting to the point where I feel like it could be months until this is fixed, if ever! We purchased Kenmore based on their high quality and reliability. The quality is terrible and the customer service is terrible. So many time I have been told that the part was on its way only for it to not arrive and then we lose our appointment and still don’t have a working fridge! I can’t get through to anyone that is helpful. I don’t know what to do, but I do know I will NEVER purchase a Kenmore or anything from Sears ever again.

This model has everything including style, would highly recommend to anyone shopping around. Definitely worth the price. Love the space and color. Our model had plenty of space for anything we needed. The sleek design went well in our kitchen, love the side by side refrigerators, highly recommend for any family. I specifically wanted this style, love the design, size and appearance. Clean and sleek. This refrigerator adds a cutting edge style to any home. Although this model may seem expensive to some, it is well worth the investment. To attain a comfortable home, quality appliances are a necessity.

Had a Kenmore fridge for 10 years. Worked great. Never let me down, even worked very well in the hot summers of 100 degrees a lot. Never froze up or needed to be defrosted. Always kept food fresh. Was very easy to clean and they dont cost a lot to run year round.

Kenmore is a reliable brand. Ive had this fridge for more than 10 years and its been working great and no issues at all. I like the pizza holder, ice dispenser, the color, and size of the fridge. The filter is easy to replace. Once it turns red you need to replace it. I also like how easy to open the fridge and the ice dispenser is easy to clean. But I dont like how hard to move the refrigerator and we had to put something underneath just to push it easily.

Like most Kenmore products, we find our Kenmore refrigerator to be extremely reliable. It has been in operation in our home for 20+ years now, and continues to have no problems. Our last refrigerator was also a Kenmore, and ran trouble free for at least 17 years. We then moved, but I wouldnt be surprised if it was still running well.

Kenmore side-by-side refrigerator model #795-5102 - I purchased this refrigerator in October 2010. I just now noticed that a crack in the inside wall going from the back of the freezer to the front. I was told that I could get a $500 credit if it was decided that it was a workmanship defect. The refrigerator is like in a new condition. Im very angry and dissatisfied with Sears. The refrigerator cost over $1000. What do they think $500 will do for a new fridge? My last fridge lasted me over 10 years, not less than 2. No remedy to this. Sears is not what they used to be. I will never buy anything from them again.

Great. I love the way it was easy to access, always kept my food in good eating conditions, and really easy to keep clean. The freezer part managed to keep the food frozen until we actually needed to use it, and the ice cream was always ready to eat, not too soft and not too hard when it came time to eat the ice cream. And the multi pull out drawers made it very easy to store whatever it was we bought from the store on a daily basis.

I purchased a Kenmore side by side refrigerator in 2008. The cost was over $2000 and I have had problem after problem and now the warranty has a cap of $500 and the labor and parts are over $500. DO NOT PURCHASE A KENMORE

Refrigerator maintains temperature throughout. With my last fridge things on the back shelf would freeze and items on the front of the shelf would get warm. No temperature balance. Have not had any problems at all with this unit. All items stay same temperature. Problem free. Plenty of room for a family of four. Smart space on shelves and doors. We store around ten days of food in my HE fridge and about a months worth of frozen items in the freezer. This refrigerator has a very clean modern look to it. I believe it came in more colors we have. The steel matches other appliances perfectly. This unit was not the cheapest to buy nor was the most expensive. I feel we got a great value for our dollar. Three years maintenance free so far. The last two refrigerators we had were from LG and a generic brand. Both had major problems within a year.

We bought a really expensive, top of the line, Kenmore Refrigerator 7 years ago. The kind with the display on the front that lets us specify how many oz/cups of water to dispense, etc. Recently the whole front display stopped working. We also have a valid warranty. After waiting two months and 3 visits from the repairman, were told they cannot fix our display on our refrigerator. They could fix it if we had a black refrigerator, but they no longer make that part in white to go on a white refrigerator (They did offer to put the black part onto our white refrigerator which takes up a substantial part of the front and would look ridiculous to have a white + black refrigerator in our all white kitchen). Top of the line refrigerators are supposed to last more than seven years. And their warranty is crap. They used to be rated high for customer service which is why we bought a Kenmore and paid extra for the warranty, but now it seems theyre all too happy to collect money, but when it comes to replacing parts with the correct replacement parts, they cant deliver.

I have a bottom freezer with an ice maker. I absolutely love it. The ice maker doesnt make huge ice and with the fact I love chewing ice, it makes it perfect. Plus I was able to connect it to my water purifier so I never get hard water in my ice even though we have well water. Another thing I love is the double door refrigerator. It makes it so easy to organize and clean. The only real problem I have found is defrosting the freezer. When you do, it is such a mess.

In July and September my refrigerator was repaired because it wasnt maintaining proper temperatures. Right now (6 Nov) I cannot get the freezer to get below 10 degrees. It is so painful to take everything out of the refrigerator.

I bought what I THOUGHT was a top of the line fridge called the Kenmore Elite but it seems that Sears forgot that elite means best and not worst. Just after 3 years the compressor died. It took 3 weeks to get the tech out so I had to buy a temp fridge. Cost me over $600 to fix. I have come to learn they are being sued for knowing about the bad compressors and selling them anyway. STAY AWAY FROM KENMORE!

Holds food, aesthetically pleasing. Pretty cold on the inside. One side cools and one side freezes. Does what it is supposed to. Its so big I routinely lose food I place inside of it. Its square. Looks like all the other brands I have seen. Made out of some shiny type of metal. I put 4 dents in the door trying to get it inside. Works just as good as the one in my shop that I picked up at a local scrap yard. In short, it works.

The ice maker was a must-have for my husband. It really helps with keeping the freezer door shut and save energy. The kids drink more water because of it. All in all the fridge is very spacious and the shelves make it easy to find everything. 26 cu. ft was the biggest one they had. It works great for our family. The kids can always find their snacks after school or after play time. The whole family is happy with the size. Its very pretty and we get lots of compliments. People seem to like the size and the overall look of it. The finish is easy to clean and the ice maker is very noticeable. It was a little bit pricey, but so worth it. Overall we are very pleased with the fridge and the freezer. I would buy this one again, but being a Kenmore we wont need to for years to come.

Our 4 and 1/2 year old Kenmore Elite refrigerator quit working on June 7, 2018. I called Sears and they said they could not get to our house to service it until 6/13. I had no choice but to wait. When the technician got here, he said it was the compressor. Even though the refrigerator was a Kenmore, he said it was built by LG, and they are notorious for bad compressors. He told me there were all kinds of lawsuits against them because the parts are bad, and it takes a long time to get them. Sears also does not have enough techs, so the customer has to wait weeks to get their product fixed. He put in a brand new compressor, and it did not work. He got another one out of his truck, installed it, and it didnt work either. He said another one would have to be ordered and delivered to my house, and he could be back 6/20, the next available date, to install it. Today, I get an email from Sears telling me they are trying to confirm that we had received the part, which we did on Fri, 6/15. When I called them, they informed me that another part had to be ordered, but would not be delivered until 6/20, before the end of the day, and that our service appt would have to be rescheduled for 6/26, meaning that we were going to have to go another week without a working refrigerator! This is the first I have heard about this other part, and no one could tell me why or what it was for. I talked to several people, all in the Philippines, and they were no help and did not care. We have lost hundreds of dollars of food that has gone bad, and have spent hundreds more having to eat out. These people are not helping or taking care of this customer, and we have no choice but to take it. What is the recourse for the consumer? We spent $3200 on this refrigerator, that was supposed to be top of the line. Now, it has quit working and they cant seem to fix it after only 4 1/2 years! Consumers should not be treated this way. HELP!!!

Kenmore is a great brand. We have had our Kenmore refrigerator for over 10 years and it is still going strong. Never has had an issue with it. Keeps everything cold like it should... Will be buying another Kenmore when its time to replace the one we own now...

Kenmore has a good reputation as quality purchase. It never let me down before. Every time we have needed a new appliance the first thing my husband does is go to Sears and looks at Kenmore. I was replacing old appliances as they broke trying to get all white and the fridge was the first one I was able to do that. I like the filtered ice and water dispenser, side by side doors, moveable shelves, electric controls. It always kept food cold or frozen. The freezer had lots of shelves that were adjustable but I wish it could have been wider. I would have gotten a bigger one if had room for it.

Kenmore has been a long-standing reputable company for years. I have never had any issues and their customer service representatives have always been helpful. The refrigerator has plenty of room. Our fridge is constantly being opened and is always running. The ice maker is constantly being put to work! However, I would love it if the parts on the drawers were made of a better material. The cheese drawer or small drawer is constantly getting shoved and comes off the sliding rail and has cracked in several spots.

Very satisfied with performance. Would recommend this to others. Was always happy with this. Would buy next time one of these. In the future will hope this is modernized some more. The refrigerators size is a good because everything fits well in there with plenty of room for everything else. The appearance for this refrigerator is excellent because it looks pretty and cleans real well. I always get compliments on this refrigerator. I am satisfied with the value of this refrigerator compared to others. This is a good value.

It gets things really cold and I have enjoyed it immensely. I would recommend this model to everyone and it has been so great for my family. It has multiple drawers. It has awesome freezer space. I have lots of room to store all my groceries and frozen items in. Definitely an upgrade from my parents hand me down model. It is sleek. Looks very nice. Looks sophisticated. It goes well with all my other kitchen furnishings. I absolutely love my refrigerator. It has been such a benefit for us as a family and I hope more people will go for this particular brand.

Kenmore is backed by Sears which seems dependable company. The refrigerator was with a good warranty. Living on a small island there used to be a Sears repairman in case of problems. When I bought my condo the refrigerator was already there. The white freezer on top kept the ice cubes and kept ice cream cold. Produce remained crisp and meat was good temperature. It also blended in the kitchen quite well. However, it should have a finish so fingermarks dont show, have designer colors, and have more shelves in the freezer department. It also should be easy to pull out so can clean behind it. It needs lights in the freezer compartment too.

The refrigerator cooled appropriately and the freezer was wonderful but overall was a little too small for my taste and preference. It was purchased prior to moving into our home and since it came with the home we had no say in it. I would not go below 22 cubic feet. It was free so I cant complain too much. Also the vegetable bin was not sturdy. It broke 1 year into having appliance. As far as black appliances go, it was fine. Nothing too fancy about it. I have to say in its defense, the exterior was easy to clean. The interior was similar to other refrigerators that Ive seen. If I was purchasing it myself, the value is pretty good. It gets the job done.

I purchased my Kenmore side by side in the spring of 2013. It wasnt until the summer of 2014 that it began to make noise. A loud humming noise. I havent had it looked at yet because it still freezes the food.

The experience we had with our Kenmore Refrigerator was very positive. The appliance was very durable as it lasted more than 15 years. That was the second longest tenure of any of our refrigerators since we moved into this home in 1967. It had to withstand opening and closing the appliance dozens of times on a daily basis as there was always great traffic around our Kenmore. Its like many of the Sears products that we have owned: tremendously sturdy and dependable. I would heartily endorse the Kenmore fridge.

I dont have a Kenmore refrigerator at this time, but I had one a few years back. It held up well, and was comparable to any Frigidaire, or other refrigerator I have had over the years.

We bought a Kenmore refrigerator from Sears in April of 2015 and in the last few weeks it started having a problem with cooling. We called a Kenmore appliance repair 800 number and a repair person came out within 3 days. They checked it, cleaned the coils and charged us $294. The refrigerator did not improve and in fact stopped cooling at all. We called the Kenmore repair number again and this time it took them at least 10 days to come back and when they finally returned we were told that the compressor was out and that it would cost $941 to repair. That is absolutely unacceptable for an expensive refrigerator to be 4 years old and stop working when the average life expectancy should be between 14 to 17 years. This speaks volumes about the poor quality of this product. I think that Kenmore should be embarrassed to have a product that doesnt even come close to living up to the standard that it claims. As a consumer, I have no respect for a company that only thinks of themselves with no concern for the hard earned dollars that are required to purchase their product. Consumers! Save yourself the hassle and money and purchase a different brand.

Purchase date of the fridge - 26 September 2017 $2500.00 at Sears. On 28 September 2018 the compressor on the unit broke. The cost to repair will be upwards of $500. Im told that thousands of these Kenmore units have the same issue with the compressor and that it was made to last a year only. I need to wait 3 weeks for Sears to schedule the service technician - That equates to 3 weeks minimum with no refrigerator! A local technician told me that the new compressor, once installed, will most likely last a year - possibly two. I wish I would have read the reviews prior to purchasing. Sears should be ashamed of their service and their product and I feel strongly that this refrigerator should be recalled or that there should be a class action lawsuit against Sears/LG/Kenmore. PLEASE - do yourself a favor and stay clear of this product.

Kenmore is a great appliance. I really enjoy the self-defrost. The price was reasonable. I had the refrigerator for three years now and its not a problem so far. I would gladly recommend this appliance to a friend or family member. The good thing - If something to happen I have maintenance insurance.

I cannot give them zero stars. Purchased a Kenmore Pro refrigerator in 2017 and quit cooling on 6/2/2020. Almost made it 3 years. I did some reading and troubleshooting and found that the good old LG linear compressor is bad. Called Sears and they explained that the compressor has a warranty but the labor is not covered? Repair tech showed up this morning 6/15/2020 to take a look. Compressor is bad. Will cost $493.00 to repair!!! You pay over $3000 for a refrigerator and then need to spend $500 every 3 years? Please do yourself a favor and avoid, Sears, Kenmore, and LG refrigerators at all costs.

First off, I will never buy another Kenmore appliance, and would tell you that no matter how many 5 stars it is rated, it is still a pile of garbage. We bought this highly rated french door refrigerator back in 2014 and for 6 years it has worked perfectly. If refrigerators only lasted for one year Id say we got our moneys worth but according to repair experts a refrigerator should last 14-20 years. Our Kenmore was made by LG and if you do your research you will find that LG is not a very reliable brand, I dont care what the experts say. The compressor is weak and only lasts for a couple of years if you are lucky. Ours went out! Now LG covers their compressor for 10 years but Kenmore only covers it for 1. What a rip off!!! It will cost $1166.28 to repair a refrigerator that I paid $1150 for in 2014. Sears and the Kenmore brand can go square to HEdoublehockeysticks!!! Im done.

Model 59672389411 - I bought this ref for $1999.99. Sears wanted me to buy a 799.99 5 year extended warranty. This was almost half the cost of the ref so I choose not to. I have never bought extended warranties before and have never needed to on appliances. I bought the ref on 7/10/15 and it stop working on 1/28/2017 that is 18 months later. Both the coolant lines were leaking. Repairman said he would have to replace them and the compressor. This is pretty much the complete sealed system. Cost would be $911.79. Again half the cost of the ref and I would only get 90 day warranty on that. I have called every number I can find for Sears. 1-888-507-9312 Sears corporate advocate who referred me to 1-888-536-6673 who referred me to 1-800-549-4505 Sears national customer hotline who told me there is nothing they can do. Before those calls I called 1-888-536-6673, 1-847-286-2500, 1-800-469-4663, and was given the e-mail address shc@customerservice.sears.com. No one at any of these numbers would help. I am just SOL. I have to throw this refrigerator in the land fill. I am appalled over this!!! Sears should be accountable for their products. I wanted to get in touch with the person who manufactured the ref because they should be accountable for the parts they make but no one will tell me who it is. I found a site that said Amana was the manufacturer. When I called them they would not say they made the parts. The consumer is being ripped off by Sears. As you can read in all the other reviews some thud is going on with the ref manufactured after 2015. I still do not have a ref and it is 3/12/2017. Because I am so mad I am going to report Sears to every agency I can find. Do not buy their products!!!

We purchased four Kenmore applications 3 years ago… to my disappointment the refrigerator stopped working and I did not get an extended warranty. I thought if I was investing my hard earned money on a name like Kenmore it would last longer than that. But to my amazement even when I’m paying to have it fixed I have to wait 1 weeks to get it fixed. We took time off to get it fixed just to get a call at 4:00 that he’s not coming. Now we have to wait another 8 days before they come. I do not recommend anyone to purchase Kenmore appliances. We are not happy nor are we satisfied with their service or products.

The performance is good. It work seamlessly. I like the service it is providing. Keep the fruits and vegetable fresh for long time. It is better than other refrigerators available in the market. It have a good size. It have enough space to accommodate my vegetables, food items. We can keep lot of curries inside it. Still we will have space for more items. And the freezer box is also quite big. The look is great. The color is light black, but it does not fade with time. I like this color and it matches with my kitchen. This color was not available with other brands. That was one of the reason I selected this model. It provides a good value. Size is big. Keep the food cool. It have large box for ice and the freezer keeps it quite cold. We can keep food for long duration and it will not get destroyed or rotten.

The refrigerator was large enough to hold my food and had compartments to organize fruits and dressings. The freezer was large as well. The size was large enough to fit large food items and small items were compartmentalized in the refrigerator. The set up for the refrigerator was helpful. The refrigerator was sleek looking and blended in well with the rest of my kitchen appliances. I liked the leaner design and it was not clunky in my kitchen. I believe it was pricey but I bought it a while ago. I have had less expensive refrigerators but they did not last as long as this refrigerator.

I purchased a small Kenmore chest freezer. After about a year, I received a notice that the freezer used more electricity than advertised, so a rebate was available. Just yesterday I discovered that, though the green power light was on, the freezer had stopped working and the contents were a fetid mess. I lost hundreds of $$$ in meat, primarily, and lost hours of time cleaning up the mess and determining how to dispose of the contents of the freezer and the freezer itself. Just a total rip-off. Dont waste your money and time.

Pls stay away from Kenmore Elite Refrigerators sold by Sears and built by LG. Paid $2400 for the French door refrigerator and purchased it in Nov 2015. Bought extended warranty for additional 3 yrs for $500. Fridge stopped working 1 week ago. Not cooling or freezing. Sears tech came out and said this is a common problem with all LG refrigerators branded under Kenmore. 3 yr warranty expired in Dec. Go figure. Being charged $500 for labor. Wife is extremely annoyed. Our 15 yr old refrigerator in garage is working nicely which allowed us to survive. I am planning to complain to LG executives.

I purchased my new refrigerator from Sears four years ago. The ice maker did not produce ice. For 2 1/2 years they would come to repair for it to only last approx. 6 months before breaking down again. After the 3rd year a tech comes and explains that the ice maker has been recalled, its non repairable. Now year 4, the unit stopped cooling! They come and replace the control board because it was on recall too. Really??? Now Im on technician visit number 6 within 2 weeks. Day after installation of new board... warm again!!! No freezer, no refrigerator. Maam its your compressor. Another week for compressor to arrive, installed, nothing. The thing is warmer with new compressor. Why??!! I have had 9 visits as of date, new and updated compressor, new ice maker, and new control board. Nothing is working!!! Im sooo frustrated now that no one wants to take ownership. It is model number 795.74032.411. BUYERS BEWARE!!!! DONT PURCHASE!!! Sears is not standing behind its product at all.

My Kenmore was an excellent refrigerator and provided me with many years of good service. I never had to call upon a service repairman at all for any kind of issue or problem. I used this refrigerator for well over 12 years before moving to my current location where one was already provided for my use. Upon selling my previous duplex, I included the Kenmore as part of the deal. That was over 6 years ago and the family who purchased it is still using it today. They love it as they have continued to use it and have also had no problems with it either. That is nearly 20 years with no problems! What else could anyone ask for or expect in a quality appliance? For these reasons, I highly recommend Kenmore refrigerators as an excellent choice when one is looking for just the right refrigerator appliance... Not only are they functional, attractive, and highly durable, but they also meet the needs of diverse family sizes and needs.

Kenmore is a brand that has been around for years and has my faith in it. The brand is held highly and the quality name makes me feel good about the purchase. The refrigerator and freezer do serve the purpose that they were purchased. It has a nice amount of room for storage in the refrigerator as well as the freezer. The freezer has an ice maker that makes ice but it clumps together. And even with a new filter the ice maker makes ice that taste like plastic. But I expect the refrigerator to last many years to come.

Kenmore refrigerators are the best ever. They are quiet and do the job they are suppose to. No need to worry about breaking in 8 years of usage. You can get extended warranty. The refrigerator I had was the perfect size for my family. Not too big or not too small. Just right the way it was. Why get anything less or more than 18 cu feet. Any Sears product works better than any other brand. Sears also hauls away your old appliance for you. They install new appliance for you. Their appliances cost enough. Sears are great. The value of the appliance needs no words to describe it. All you need to do is look at the appliance and it tells you the value you need to know.

Its a very good fridge however it is small and I have a large family and will be upgrading to a larger one but overall great brand. Have had for 4 years and have not had a problem with it yet. The freezer is way too small, cant fit much in it unless you are single and live by yourself. The fridge part is bigger but not by much - this would be my only complaint with this fridge. Overall the appearance is nice although its very average. Would be nice if the basic fridge like mine had a better design than normal would be better.Considering my fridge is very basic and plain jane with only an ice maker as upgrade its worth what I pay for, being that I bought it from a discount store otherwise it would not be worth the full retail price. Should have more basic upgrades like an egg holder, more space in the door for larger bottles. To make the fridge taller would also allow for a larger freezer and an additional shelf in the fridge.

Ive had the refrigerator for about 10 years and have never had a problem with it. It works fine and keeps everything at the proper temperature. It is big enough for all my needs and has never given me a problem.

Works well and has a good amount of space inside. Only problem is with the ice maker which no longer works. The amount of space inside the refrigerator meets my needs and the layout is nice so that I am able to fit everything I need inside. I am really happy with this type of fridge. I really like the way the outside and inside of this fridge looks. I chose black and am very happy with that choice. I like the placement of the shelves. I am pleased with this fridge and the amount that I paid. I think I got a fairly good deal on the product and wouldnt have any complaints if the ice maker didnt break.

We have owned Kenmore appliances in the past and we have found them to be durable and trustworthy. We highly recommend them to consumers all over the world. We have owned several Kenmore refrigerators, and have found them to be large, useful and reliable. Innovative, beautiful appearance. A terrific appliance to own. They are valued and are frequently on sale. We love Kenmore appliances.

Ive had my fridge for a long while and have never had any trouble. The settings are easy to adjust and keeps products cold. The fridge is the quietest of any Ive owned. I feel as if it could be a bit bigger, especially along the door area. The freezer needs to be slightly deeper. For a three-person household the fridge is a bit small, but it would be ideal for someone who cooks a lot and is single. Its a standard looking fridge. If you want a simple white fridge, its a nice addition to a kitchen. I paid a bit more than I think it was worth in the long run, but overall Im happy with the purchase when compared with what Ive had in the past. I think its a good value.

I have had a freezer made by Kenmore that we have had for years because we have a large family and we need the space for the extra food so we wouldn’t have to go to the store as often. It’s large enough to store enough to feed our family of 6 for a month with our refrigerator as backup and with the drawers and adjustable shelves (which considering this model was made over 20 years old) was a big deal. We recently moved from Virginia to Ohio and my grandma and myself insisted on bringing it because we haven’t had a problem with it since the day they bought it. When we got out to new house we found that we had a new Kenmore refrigerator and it is amazing. It’s a new model and we love it as well.

You know something, for the most part... it works and were happy with it. I moved in here with my girlfriend 8 years ago and she said she had it at least 5 years before that. So lol, its a 13 year old fridge on the bottom with a freezer on top and a built in ice maker. Now so long as momma is happy with it... I have no complaints.

Works well, never had a problem. Love the look, stainless is nice, very quiet. There is lots of room and the shelves are very sturdy. Easy to move the shelves and very easy to clean.

Kenmore refrigerator was on sale and was the cheapest model for all the aspects of a refrigerator we wanted. It also was the biggest we could afford at the time so we had to make do. The refrigerator has plenty of space for everything you can imagine and keeps everything at the right temperature. It has a water dispenser and an ice maker too. Although I wish the freezer was a little bigger. It is smaller than the fridge. And I would have liked a different color but this was all they had. Overall, it has ran great and has definitely met our expectations.

I bought a Kenmore apartment size chest freezer in 7/2011 from Kmart. Its October 2012 and this past weekend, it stopped working. I had service come out and was told the compressor needed to be replaced which would cost between $400.00 to $500.00. I paid $202.00 after tax. It only had a 1 year warranty. Shouldnt a freezer last more than a year? I ended up having to buy a new freezer, but not a Kenmore. Im wondering if this was refurbished.

It was great for a not so top of the line model. It was our first so we were happy with the quality. The upper freezer was smaller than expected but you get what you paid for. Shelves were nice, inside was good and it lasted a long time. We could have used a bigger fridge but we knew that when we purchased this fridge. For a first time owner with not much to spend this works out great. White like most fridges. The appearance was nice for a cheaper fridge. It fit in nicely with the other appliances that we had in our kitchen. Good value for what you get. We paid very little but needed a fridge so we went with a brand we were familiar with. We have since upgraded but it did its job!

I have had my refrigerator for almost 20 years. The only problem I have encountered, after 15 years we had to replace the ice maker. It is in perfect working order but in the future I will purchase another Kenmore.

Very roomy. All the food fits in it. Lots of storage space. Is really a nice refrigerator. Very happy with your refrigerator. I am very glad I picked this refrigerator to own. I am very happy with the size. It is a lot bigger than what it actually seems like it is. I have no problems with storing all my groceries in it and I believe it was a great choice for me to pick this refrigerator. I think its pretty good looking. Its not a top-of-the-line model but it doesnt cost anywhere near as much as the top-of-the-line model. Overall I am very satisfied. Satisfied with its appearance and his performance. Overall I think for the money I spent on this refrigerator I got a pretty good deal after shopping around and comparing it to some of the other models and the other name brands.

There have been two minor problems with the bottom freezer. First was frost build-up under and behind the drawer. There was an obstruction of the air flow into the freezer compartment, repaired. Second is the ice cube fill tube, it was allowing water to be dripped into the tray. This is still as problem.

Had for a while now. Lots of space to store food. Would be nice if freezer was a bit bigger. Drawers can sometimes be difficult to open and close though. Overall would buy again. The main refrigerator size is good. Plenty of space for storage. The rails on the door can be annoying if something tips over and is small enough, can fall out. Freezer could be bigger. Appearance looks good. However if you have kids you, their fingerprints will show up all over the front panels. Easy to wipe and clean, but just gets annoying with all the smudges. I dont remember the exact cost, but it was on the affordable side but still a nice fridge. Very comparable to the higher end more expensive models we saw.

The refrigerator is a very high quality product and its very useful as well. I really enjoyed my product and still using it. The size is very big and room and its enough space to put everything you need to put in it and I will buy it again. I will also recommend this to anyone that is willing to buy one. Very nice looking and very beautiful color as well. I would let this be my first choice before I look for anything else and just bought my mom one. It has a very great value to it and I also believe that the values never goes down on this product. Anyone will love it and I will always own this product as well.

We purchased a Kenmore Fridge french door with bottom freezer in 2010, Model # 795.78406.804, Serial # 0004MRHR19777, Mfg. Date 2010.04. To date, we have had 5 occurrences of the fridge portion turning off. No light, no error code, no cooling, just shut off. The first event happened sometime during the spring of 2011 while we were away from home. Lost complete contents of the fridge. Called Sears repair (note: no longer under warranty) and had the controller/computer board replaced at $350 plus labor. Thankfully bought extended service plan because 8 months later the same thing happened..... again replaced same board. This failure action continued a couple of times over the next few months and we were told by service to unplug the unit for about 5 minutes and it would restart. It did!!! Service person (a contractor for Sears) told us he has serviced other units with the same issue and if the issue is not with a defective component, the unplug/replug procedure works. Well it just happened again and the unplug/replug procedure worked again. Low and behold, my wife found out from the manual that the unit should be shut off if you are away from home for more than about a week. Makes us wonder if this failure mode is known by the manufacturer and is programmed into the controller. Kind of an unusual way to go Green, dont you think. Will likely scrap the unit after I carefully research other brands. I say scrap because I do not want to burden anyone else with the unit by donating to charity.

Great performance and keeps stuff cool and fresh. Easy to use and definitely one of the best appliances that I have used. Never had any problems. Large size that is able to fit everything that I buy because it is easy to use and I have no problems using it all. Definitely worth the price paying for it. Would recommend to anyone. Great appearance and shiny. Outside easy to clean up and no hand marks left on the refrigerator after using it. Worth the value to use and keep on a daily basis. Enjoy using and get the most for my money.

The ice maker water line from my Kenmore refrigerator 7425, unknown to me, had a crimp in it when installed and after 4 years developed a small hole. The water leaked under my kitchen cabinets, causing thousands of dollars in replacement costs. At the outset of the leak, there was no visible evidence since the water spread out toward the back of the cabinets. According to my plumber, the crimp was there when the refrigerator was new and installed that way. This refrigerator was rated highly by Consumer Reports and might be a good refrigerator if it wasnt for the shoddy parts and attention from installers.

5 yr old Kenmore Elite fridge and freezer is not working. Ive been told multiple different answers all week long with multiple customer representatives. I have spent hours on phone calls with them and being transferred to multiple reps and departments trying to resolve the issue. This is beyond ridiculous as far as customer service. They are deplorable, simply deplorable, and no resolve.

I had the same issue as the other complainants. I bought a Kenmore refrigerator in 2008. Four weeks ago, the compressor went out. It took two weeks to get someone from Sears to come out and evaluate the fridge. After this, it took 10 additional days for someone to come out and repair it. My family had to live out of coolers in the backyard for nearly a month. We paid nearly $200 dollars in bags of ice. The refrigerator was finally fixed (for the time being). I bought a Kenmore because my parents have always bought this brand. Sears has always been a trusted name as I grew up. It is unfortunate that the appliance has become so unreliable and customer service has been forgotten. I will never buy a Sears appliance again.