I purchased a Kenmore brand oven approximately four years ago and this evening while preparing dinner, the glass door shattered all over my kitchen. I now see at least 100 online complaints for the exact same issue. I plan to visit my Sears store tomorrow but am not hopeful after seeing the anger and frustration of those with a similar experience.

I purchased a Kenmore Electric Smoothtop Range Model #79092302014 in May 2012. In February this year (2016) the baking element stopped working. I called Sears (where I had purchased it) and they told me I needed a new baking element for $118.25 plus $10 shipping (!), so I ordered it. The repairman suspected the problem might not really be the baking element at all, but since Sears was so positive that was it, he installed the new baking element. It did not work! So I called to Sears to ask how to return it and they told me it was not returnable since it had been installed. They went on to say that if I hadnt installed it, they would take it back! This made no sense at all -- how on earth would one know it didnt work if one did not install it?The rep told me it was just too bad, that I was stuck with the new $130 part, and that Id just have to buy a new range. Unless I wanted to pay Sears to send out a repairman for a flat fee of $120 before making any repairs, but since it was out of warranty it was unlikely that whatever the problem really was would be covered. After only 2-1/2 years! Kenmore used to be the best! Now, theyve slipped so far that I will never buy another Kenmore appliance. I will definitely report this to the CEO of Sears.

I wanted to buy a new oven for my 88 year old mother who lives in a mobile home. There was only one model, Kenmore 24inch, white, gas model that fit her space. This oven was bought site unseen as there were no floor models available. Installed and with all the extra charges the cost was $1600. The oven itself was 1499.00. I live in another area so upon visiting my mother and seeing the new oven which has absolutely NO BELLS OR WHISTLES. This is a basic on off oven and broiler. OH it does have a clock... What a piece of garbage!!! The design is stupid with broiler in a bottom drawer, its barely hot enough on HI to broil anything, the door corners were chipped, the oven glass steams up when using the broiler, the temperature gauge is way off in the oven, the installation looks cheap and incomplete. If I had seen all of this within the 30 day return period this oven would be returned... But my only recourse now is to inform anyone who might be considering this oven to consider that the only pro...is that it is cheap in every way!

I had a Kenmore refrigerator several years ago which lasted a very long time. It had several different compartments so you could squish this on many different levels which made it easy to organize and arrange things. The top shelf could be placed really far down so that you could place large jugs of water, soup pots or other crock-pot type of devices there with no problems plus you could fit even a large turkey roaster in there during the holidays. So, I would not complain about the spacing. The refrigerator itself was very quiet. I could barely tell that it was running. You could easily adjust the dials inside to change the temperature of the refrigerator or freezer. There was no frost build up in the freezer ever. I would suggest this to anyone.

All my appliances have been Kenmore. Its always been a product I have trusted. My parents and my sister always buy Kenmore. We built our home and my husband and I had to decide where to shop for our kitchen. We both agreed Sears. When my dad had to replace his stove I told him to go to Sears.

Kenmore Elite oven model#: 790.4107 - We broke the glass top and a serviceman just finished replacing the glass top and we noticed the glass door handle was loose. So he then begin tightening the oven door handle at the screws when the entire outside glass door cover exploded throwing glass on both of us and all across the room. It was obvious from looking at how the door was constructed that a design flaw was the cause BUT neither the manufacturer or Sears would accept responsibility And both said the other designed the oven and passed the blame on the other. Because we had no warranty or a Sears serviceman doing the job at $175.00 more, Sears refused accepting any fault but our own.

Washer lasted for ten years as well as the matching dryer. We just replaced because of fire in dryer and gasket and drum broke in washer which resolved in a leak. Washed and dried clothes. Dryer had to be put in twice to actually dry the clothes. Washer had a smell if I didnt wash every day, so I bought a Tide detergent that cleans front end loaders and that seemed to help. They were a beautiful color of burnt orange. They never got scratched and looked as new as when I purchased when they are taken away 10 yrs later. They were a good value lasted for 10 yrs only fixed once. They washed 15 towels easily. Dryer just didnt dry as well.

Recently bought a house that is only 5 yrs old. Builder or previous owners equipped the home with all Kenmore appliances. In the 14 months since I have lived in this home, all of these appliances have either completely failed or are starting to. After only 6 yrs of use, these appliances are nothing but trouble. These machines are obviously well beyond their warranty terms so I have absolutely no recourse to have them repaired and even if I did, there is no chance that I would. It is quite clear to me that if you wish to purchase appliances for your home that you expect to last, DO NOT BUY KENMORE!!! The microwave is completely nonfunctional, the range has started to fail, the dishwasher never worked well, the clothes washer leaks and has been replaced and the clothes dryer has begun to fail. I WILL NEVER BUY A KENMORE APPLIANCE AS LONG AS I LIVE!!!

I never had to make a repair after 15 years. I was able to sell it to someone else when I bought my new one. I would highly recommend it to a friend. The freezer was often full and had to be rearranged. We needed more freezer space but the fridge was large enough to accommodate everything. It was a 18 cu ft off white fridge with the freezer on top. It opened on the right with the fridge and freezer separate. In the fifteen years the paint never chipped and there were no scratches. As I stated. I was able to sell it when I decided to buy a new one. It was still in good working order and when I did a good cleaning it looked very nice.

I have a Kenmore Elite electric range model 790-98023800. Have seen many many complaints about the sides expanding and not holding racks. 2 weeks ago taking roast out of oven, rack falls to bottom of oven and burns my arm, roast & juice all over bottom out the door on floor & under oven itself. Why is not a recall on this oven model 790*. They dont even make parts for it anymore. Contacted Sears (where we purchased & their remark was it is Kenmores problem). Spare me! Where do we go for help for getting some sort of resolve for this matter?

The Kenmore dishwasher turbo cycle does a great job. It is very quiet and it is easy to clean the outside. The stainless steel finish looks nice. I liked the Kenmore elite fridge & stove so the dishwasher and microwave matched. Although these products look nice and they all match, the quality is crap. Too much plastic pieces break off easily on the dishwasher. It needs more metal pieces/screws. Also, it uses a lot of water and it takes about 3.5 hours to complete a load of dishes.

DO NOT BUY FROM SEARS! Please help to get Sears to own up to their stoves that are fire hazards... I purchased a stove at Sears 3 years ago... has plastic handle on top of oven door and is self cleaning. I used the self clean for first time and got little brown spots on handle.. called and their response was use Mr Clean eraser... spots got worse after each self clean. On December 22 2014 I put on my self clean for 2 hours, left the house and came to find out my oven door had melted! I called Sears and they said would send out tech to look at it but I would get charged for it (no warranty). I told them that it was a serious fire issue and I was not going to pay for tech to come out and tell me Yep it burned and is no good! Warnings tell you not to put plastic near high/intense heat! They said someone would contact me about the issue... after repeated attempts, no one got back to me until end of January!I had to purchase new stove as this one was unusable ($900). Sears kept asking me for model # but I did not have as I had gotten rid of old stove and for them to review the Dec 22 call... This went on until last Friday and all they could do was offer me a $50 gift card!!! They acknowledged that they screwed up and this was the best they could do! Sears does not care about their products or customers. I am out $900 because of Sears and most of you know that I am a single income parent. Worst case is that had I used the major self clean option, my house could have burned! 3 days before Christmas and Sears did not care! PLEASE POST THIS AS PEOPLE WHO HAVE PLASTIC OVEN DOOR HANDLES NEED TO BE AWARE THAT THE STOVE CAN CATCH FIRE! PLASTIC AND HIGH HEAT DO NOT GO WELL TOGETHER.

Kenmore Elite double wall oven is not safe. The top oven which I use frequently has oven racks that no longer fit. The interior wall has bowed due and the technician indicated that my oven is no longer safe to use. I will need to replace the wall which would cost me a little over $500 plus the $75 tech fee. Sears offered their warranty insurance and would cover up to $500 plus reimburse the $75 tech fee. But again, does this solve the problem? The self-cleaning will cause the walls to bow again and from what I see, there seems to have been flames that left burnt marks around the interior front vents. I am reporting my complaint to www.cpsc.org and to Sears as well. From this site, there are five reports, all a Kenmore model. I was told by a Sears consumer complaint officer that my model is made by LG and that I should call them because it is a manufacturing problem. Im not buying from Sears again.

Well the plastic disk in the roof of my oven is melting and has burn marks. We dont have a warranty or service contract with Sears so they want to charge us $249 to come and LOOK at it. Hello, our microwave is melting and burning inside and this is OUR issue? Sounds like a serious defect. Someone wrote in the Sears website with the same question and it was never answered. So I know I cant be alone in this melting disk microwave issue. Kenmore, WTH!? Will NOT buy from Sears or Kenmore.

I purchased a Kenmore elite microwave three years ago. Model # 790-80373310. I only use my condo four months per year. So the unit is hardly used. It is an over the oven hooded convection as well. Problem is (could turn out to be a fire hazard) the microwave does not count down the seconds nor does it respond to stop or any other command. It just keeps on going. Sears response is that they would send someone for 249$ to look at it. I would like to know if I should report this to Safer Products Recall or if anyone has had a similar problem.

The over-the-range Kenmore microwave caught on fire where the rack attaches to the internal framing. I called Sears and was passed along to FIVE different people all saying that there is no recall on this model (80323 model # 79080323310; serial #KG 60953623). Clearly there is a problem and Sears/Kenmore is not willing to acknowledge a faulty product. I have found similar examples from other customers where the microwave caught on fire in exactly the same location - where the rack inserts into the internal framing. FAULTY PRODUCT! DO NOT BUY THIS MODEL!!

All my appliances have been Kenmore all my adult life. I own a washer, dryer, refrigerator, stove, dishwasher and freezer that is 25 years old. I have never had a problem with any of my appliances. (Knock on wood!!)

Kenmore oven Model 790.9745 - We purchased our house in July 2014 and didnt notice at the time that the front glass of the oven was missing. We ordered a new glass front, installed it and a few months later, the front glass exploded and went all over the kitchen. Then we realized that must have been why the glass was missing when we bought the house. We replaced the glass again and the other day the same thing happened. Three times in three years. Each time someone was standing near the oven while it was baking at 350 degrees when the glass exploded. We were lucky no one got hurt.It was unusual that the dogs or kids werent in the kitchen with us at the time as they usually are! In addition to the glass exploding three times that we know of, the control panel had a F-10 error which is run away temperature. The smoke detectors went off in the house to alert us to that problem due to the extreme heat coming from the oven. This oven needs to be recalled. It seems like this is a problem many people have had in reading the reviews!

When opening oven door on Kenmore wall oven, handle fell off one side and glass door exploded into me. There were shards of glass everywhere, even countertops, and I had a small cut on my foot. The company is sending a repairman who we have to pay $250, despite all the phone calls and emails to corporate. We feel this was a defective piece of equipment, and seeing several other complaints of similar happenings, I feel we should not have to pay for service call or the repair/replacement. I will never buy Kenmore products again after this incident. And will do my best to spread the word.

The Kenmore Dishwasher is the perfect size. Its sleek and not too bulky. It fits really well in my kitchen and does not take up too much space. I like the black color of this dishwasher. It looks great. Its modern and attractive. It is also easy to wipe down and keep the outside door looking clean. Overall, this dishwasher does a great job. For really tough, stuck on food, I usually have to scrub it by hand first. But it still does a good job getting dishes clean. It was worth the price. It wasnt too overly expensive, and I feel that it was a good value for the money. It does what Id expect from a dishwasher in this price range.

I purchased this stove (Kenmore Elite Range 79078303013) a couple of years ago. I called to order a replacement part and received the wrong one. Just to get a return label to return the wrong part and get the new one has taken 5 phone calls and over 5 hours on the phone in different occasions! So I called again to replacement the part and its no longer manufactured! I am being sold a replacement part for 3 times of its original price. I am very disappointed with the quality of the product. Did I mentioned I purchased a stainless steel range for it to have Plastic all around it? I hate it!!! I feel cheated on this purchase. I didnt notice it was plastic top range trim on the stove until it Broke. By that time it was too late to return. I cook a lot, when ever you use the oven and stove it brakes with the heat. After all its plastic. After spending 3 hours just today to order part and sure it will fit no solution was made. When I ASKED TO TALK TO A SUPERVISOR OR MANAGER I NEVER GOT TO. Waited over 2 hours just to find my call dropped or accidentally disconnected. Over all I will never purchase from Sears ever again!! This stove is not near a Stainless steel stove. My part was never ordered or my questions were never answered. I have a stove with broken trim fairly new.

Great working gas stove and oven. It has been good to me and bakes very well. I have owned it for over 9 years and only had to replace the control panel one time. It seems very solidly built and visually appealing.

The Kenmore stove/range works okay. Not as good as their washer/dryers though. One burner on the stove has not worked properly from day one. Also the glass top burners take longer to heat up. I guess that is because it is energy efficient.

I have had this refrigerator for several years and I have never had a problems with it. The seals are extremely tight and the insulation is great as I never have to turn it up very high. I have a family of 6 and there is plenty of room for storage. I do have extra drawers that I put on the shelves because with 4 teenagers it makes no difference how big your fridge is, there is never enough room. Mine is the color bisque, it matches my stove and my washer and dryer. I prefer this as it does not show prints and spots as easy as as white one does. Mine has a left opening as that is the way my kitchen is designed. I bought it on sale and it was extremely well priced. I would have bought it whether it was on sale or not as it was the only one I could find that completely met all of the things I wanted.

I have owned by Kenmore Washer and Dryer for over 20 years. It has been reliable and I have had only a couple minor issues with them, but not bothersome enough to call for repair. Occasionally, in the washer, a load will become unbalanced and because I am not strong enough to adjust the feet on the bottom, I just rearranged the clothes inside the washer to stop the loud banging noise. With the dryer, the only issue I have is that it seems that the heat sensor might be off a little because it feels to me like the dryer is always drying on a high setting not matter what setting I select. To deal with this on my delicate fabrics, I dry them on touch-up which is a somewhat cool setting. But I would say for owning these appliances for over 20 years, I am very satisfied with them.

Had it for several years. Has worked perfectly. Mother bought and now I have it. Has been clean many times. I remember many holidays and family get togethers. It cleans up easily and has been in many a picture as our family gathered in Moms kitchen. I have also owned a Kenmore stove. It lasted so long I could no longer find parts for it.

Purchased a complete suite of appliances for my new kitchen 4 years ago. Major failure on the $3,800 fridge after 13 months, water pump, (2) door hinges and silverware basket on dishwasher, complete replacement of microwave and 5 repairs on the double wall oven. COMPLETE GARBAGE. WILL NEVER BUY KENMORE AGAIN!

I really have had a very good experience with this dishwasher. I was always pleased with how well the dishes were clean. As long as I used a very good brand of dishwasher liquid and arranged the dishes in the washer so that nothing was covered up by another dish the dishes all came out very clean and spot free. The size of this washer was good for my family of 5. We didnt have to do much hand washing as we were always able to put most if not all the dishes into this washer to be washed. I love the color of this washer because it matched the colors of my other appliances. Black does not show a lot of stains. It just really blends well even with my cabinetry. It is very easy to wipe clean. The perceived value is that it is a good solid brand that is worth more than the money paid for it. It makes my life so much easier being that we do have a nice sized family and as much as I hate to do the dishes this really makes it easy for me to get the dishes done so it is more worth the money we paid for it.

This is my first smooth top 2 door oven from Kenmore. Before I had a coil oven which lasted for 23 years. It came with our mobile home and sold it (still in working order) before we got a Kenmore.

This oven cost $1,400. In the fall of 2009, the motherboard crashed. In 2010, it was only used for 8 months. I returned it sometime in November of 2012 because the motherboard completely went down. The manager at Sears, Sarasota, said nothing can be done, but they can give me a 10% discount on a new stove. Talk about not standing behind your sales. My advice to everyone is to buy from a small store so that owner has a commitment to you and the community. I’m taking it back to Sears and dumping it on their doorstep, with sign that says “New stove. No support” and my email on it. What more can I do?

Purchased the Kenmore pro microwave oven. Beautiful looking appliance for my new kitchen. I loved the features along with the over the stove lighting. It was the first microwave I owned that had useful lighting. I never had any problems with it. Then it happened--one year and 7 days later it stopped working. Out of warranty, out of luck.

Kenmore Electric Built-Oven model 790 oven has been down twice. Replaced element within 6 months, it something else. The stove will not heat up again. Holidays a few weeks away. No deserts will be baked. Kenmore Product.

Installers messed up cabinetry, didnt fix. Temp on oven wrong all the time. I had to build a 2 by 18 plug or it would have just been open to under my stairs.

Yesterday we had our Kenmore elite refrigerator repaired yet again. Ice maker issues again. Repairman put in a new ice maker that now only has 2 screws that hold it in whereas there used to be 5. Therefore when the water came in to the ice maker it didnt go into the cup/tray instead just spilling all over. He turned off the ice maker and told my wife to have me turn down the water pressure when I got home and left. The ice maker is not screwed at the top allowing it to tip away from the water line and making the water spill. If I turned down the pressure it would be worse. We spent $20,000 at sears in 7 years - craftsman rider and garage door openers, Kenmore fridge, microwave, dishwasher, stove, washer, dryer. A treadmill and vacuum cleaner. All in 7 years. All Kenmore was elite series. Problems with fridge were almost immediate. We have a light fixture meltdown, complete freezer ice up, control board changes, several ice maker issues, water dispenser always slow then stopped working. Complete shut downs with error codes. Most of these I have fixed myself, including yesterday’s episode after he left us high and dry. Even had a wire break smack dab in the middle of the water dispenser door that we were told could not be fixed because the doors are sealed at the factory and cannot be opened up. How does a wire break inside of a sealed door unless it was damage when being installed? Said I would need a new $800 door. My wife and I managed to peel open enough of the door to see 2 wires that had very clear slice marks in them one being all the way through. We fixed them and the water dispenser worked like it had never worked before. Those 2 wires were cut during manufacture and hung on by a strand or two till finally letting go and then no more dispenser. Microwave tray would clunk and tip every time it went back and forth till I figured out the wheels were on the arm wrong and once I switched them it has been fine. Dishwasher needs to be run twice per load to get dishes clean. Stove works great. New washer sometimes stops mid cycle and says no H2O. Consumer reports says by Kenmore Elite. Well I will tell you they dont know crap. I have almost no Kenmore appliances that work without problems, spent about $9000 on them, none older than 7 years some as new as 1 year and I will never consider another. We used to buy everything at Sears including a Dyson vacuum (love it) and a Nordic track treadmill (very good) and all my craftsman hand tools over the last twenty five years. No more. I am done. They have done almost nothing to help us or to keep us as customers. When Sears finally goes out of business (been hurting for years) I am going to call the customer service center and laugh at them. Goodbye Sears and I hope you’re gone soon. Kenmore is trash!!!!!!! Sears does not like their customers, just their money. They got mine, for the last time.

My Kenmore microwave is 16 months old and it is arcing. I called Kenmore and they said SORRY. If you dont have insurance then we cant help you. Is the quality so bad that a consumer is forced to take out insurance now? I will never buy Kenmore products again. Now I am afraid that the stove, refrigerator and dishwasher will end up in the trash also. Do not buy Kenmore products. They are not what they used to be.

Weve had our oven 5 years. Its had several problems right from the beginning. The first thing that happened multiple times was on the larger bottom oven the oven racks would come off of the grooves inside the stove and on my occasion I burnt my arm. I contacted Sears several times with that concern. However I heard nothing back. The stove was no longer under warranty. I was inquiring if anyone else had been burnt because of this flaw in the oven. I have continued to have issues with the convection only working half of the time as well as the top oven burning the bottom of everything. I know its time to invest in a new oven. I just didnt think I would need to do so after only 5 years and at a cost of $1600.00.

Love my Kenmore gas range w/ convection oven. It has five burners and the one in the center I can use with a flat grill pan. I bake a lot and the oven works and holds the temp great. The oven has a self-clean cycle that works great.

The washer is great performance because it wash your clothes so good then take the stains out and wash your clothes very quick. I love this washer. Have it for 5 years and loved every loads I wash. This washer is very reliable. Have a warranty on it so if it act up I will get a replacement but right now it still working great. Im going get the dryer sooner. The appearance is very nice when I first got it and it was easy to worked it and know what to do when washing your clothes in loads. Im telling everyone to get this dryer if they in need of a good dryer. The value of this dryer is very low price. There are a lot of dryer on sale but do your research online and you will see which dryer you want to buy with the right price range.

Love this brand... Fancy and flashy. Bought a matching stove because of the new and modern look it added to my kitchen. I am looking forward to buying an good range in the same Brand as well to make a whole matching kitchen set very soon!

The best brand out there. Reliable and trusted. It washes dishes clean even the most dirty quietly and efficiently. Its a brand you can trust. Has been for years. The way the racks are arranged lets me clean more dishes and get them cleaner in one wash than other brands. More efficient means less power used and less time in the kitchen. Looks nice. Matches my kitchen. Looks clean and fits right in with my fridge. Easy to clean off the surface area too. With all the small grandkids running and getting into it, its a big plus to have a easy clean surface. Worth every red cent. The product you buy is better and lasts longer. The dishwasher will continue to give you your moneys worth well beyond when other brands fall apart. Very reasonable for a well-made machine.

Our Kenmore Elite Gas range Model 79036719500 worked fine until today. Without warning or any failure codes the touch control panel on the front seemingly has gone dead. There is power since the igniters on the top burners still spark and light. The front panel has no lights nor does it make any sounds typical of when you push buttons. The clock is out and none of the controls work.

Poor design on the range door with sharp edges caused me a trip to the doctor today. The door shut quickly while putting something in the oven and while pulling my hand back. the sharp inside edges of the door pulled two areas of skin off my wrist. This is an obvious defect that needs to be addressed.

I bought a Kenmore gas range from Sears in Sept. 2012. I recently tried to use the broiler and the self cleaning features (not at the same time of course). When using these features, the range produced an extreme amount of a chemical smelling smoke that filled my house and set off my smoke detectors. I called a technician and was told that the unit was burning off a cutting oil that is used in the manufacturing process and that the smoke was perfectly normal. REALLY??? My husband has asthma and has had to leave the house because of the smoke. I cant get anyone from Sears of Kenmore to help me. I am incurring costs like crazy trying to get this mess cleaned up, paying for my husbands hotel and paying a company to come in and run air scrubbers. I have also had to remove the stove from the house in order to reduct the smell of toxins and now I have no way to cook for my family.

Two Sears brand appliances, Kenmore, were in this house when I purchased it October 1, 2015. Both appeared fairly new and were installed during a kitchen remodel by the previous owner. Three months ago I trashed the microwave because it had so many issues. Now the stove Broil element comes on by itself and cannot be turned off at the stove console. The stove gives no indication that anything is turned on.My kitchen smoke alarm went off while I was in another part of my house alerting me that something is wrong. A glance at the stove, the only source of heat in the kitchen, and there was no indication that anything was on. A quick look in the oven and the broil element was glowing, the oven was very hot, thus the fumes escaping that set off the smoke detector. Nothing would turn it off. I turned off the breaker in the main panel and let the oven cool overnight. The next morning I turned the breaker back on and the oven came on with it, still not showing any indication of heat on the stove control panel.I Googled known defects with Kenmore stoves. Seems this is a known problem though Sears hasnt been very helpful getting it fixed. I havent reported my issue yet, not to Sears anyway. On Monday Ill be seeking legal advice about the possibility of a class action. In the mean time Ill contact Sears for a comment. This is a safety issue, my house could have caught fire while I was asleep or away and they knew the problem existed but did nothing.

When I was growing up we always had Kenmore products because my Dad always bought the best for Mom. All their appliances, stove, fridge, washer, dryer were all Kenmore. Mom still only wants Kenmore. They were great because they lasted so long. I am 60 and Mom just replaced the Kenmore washer she had when I was about 25 or so.

I purchased a Kenmore Gas Range Model 790.74419810 on September 6, 2019 from a local Sears store in Southern California as a gift for my niece. The appliance was not delivered to my niece until October 29, 2019. Just 29 days after having the appliance installed my niece was cooking Thanksgiving dinner on November 28, 2019 at 350 degrees when she heard a loud crash from the kitchen. She ran in the kitchen to discover that the inner oven door glass had shattered all over the inside of the range peppering Thanksgiving dinner with shards of hot glass. Her Thanksgiving dinner was completely ruined and the only thing she had to be thankful about was that her two year old son was nowhere near the shards of hot glass when the oven door glass shattered. After further research the day after Thanksgiving we learned that Sears has had this issue with Kenmore ranges ever since 2011 and numerous injuries have resulted over the past 8 years. Despite countless complaints to the CPSC Sears has chosen not to issue a recall nor take the affected model off the market. My wife and I attempted, on November 29, 2019, over the phone with the third party in India Sears has outsourced customer to, to acquire a refund for the obviously defective product but the only response we received was a technician would come out to verify that the glass had actually shattered.As a last resort to get some sort of satisfaction, my wife and I returned to the Sears store on Black Friday November 29, 2109 where we purchased the defective product and forced the store manager to pick up the defective range and refund our money. The Kenmore Gas Range Model 790 is a dangerous product that will soon severely injure someone. Sears is negligent and has with full knowledge continued to sell a dangerous and defective product and all the while focused on profit rather than safety. Please help save the public from this corporate greed.

Bought our Oven 2009 (Kenmore Elite)... Dec 2013 turned on the Clean Oven, and after two hours heard a loud pop. Could not open oven, because it was on clean. When we did, found a hole in the bottom of the oven and you could see the heating element. The light wasnt working, and our outside panel was only half working. Called Sears repair, and said would cost $950 to fix ($500 for labor). I said that this was dangerous, that my oven basically exploded on CLEAN feature. He said I know, most of my calls are because of the SELF Clean. He told me Self Clean, Self destruct. He said he wont let his wife use the self clean because of the problems it causes with ovens. He makes his wife clean the old fashion way because of all the problems he has seen. He said there were no recalls, and he couldnt give me a discount. He asked if I had the extended warranty problem. I said no... but this shouldnt be happening. He said he agrees, but he was only the service man. I am really disappointed that this is considered normal... and it is a big hazard... I am now in the process of finding a new oven... and believe me it wont be Sears... and wanting an oven without self clean... That feature should be taken off... It is amazing how much more you spend on an oven with that feature, a feature that can blow up your oven. The pride sure has gone out of American Made Products... Just venting... no pun intended.

Purchased Kenmore Electric Range Model 79094182310 Nov. 2017. Within 1 yr after using Self-Clean feature which resulted in scorched area to the top of oven door on left side, I called for service. This scorched panel was replaced and I was told not to use self-clean function???! During 2018 I continued using the oven, replaced the bulb and still getting scorched/brown areas on top panel of the oven door even at temps of 425 and above. Called again and tech from Indianapolis came, checked thoroughly, called for research info about this oven, advised that the oven door seems ok but heat exhaust from oven is faulty/insufficiently constructed and there is no repair/solution. This faulty electric range should be recalled and replaced.

I selected the Kenmore Electric Double Wall, Built In Oven 30, Model 790 48772901, October 2013, during the new construction of our retirement home. The oven was installed by a professional, licensed electrical contractor. My average usage of this oven was about one or two times a week; a little more frequently during the winter months. At about nine months old, the blower motor began making noises. My husband, a retired HVACR business owner, took apart the oven and found that the motor bearings were seizing up on the cooling/ventilating motor due to cheap manufacturing, not enough applied bearing oil, and poor design - the cooling/ventilating motor sits on top of the oven; consequently, absorbing a tremendous amount of heat. My husband was able to apply a large bath of (top of the line) bearing oil to keep it from seizing and we managed to limp along for about a year with this garbage cooling/ventilating motor.I went to the Kenmore parts site today to order a replacement. I was astounded to find that the website couldnt find the model number of my two year old oven! After several attempts, I gave up and went to another site (non Sears) that provides parts for multi brand appliances. Not only were they able to cross reference the part number for the cooling/ventilating motor, it was in stock and available for shipment immediately. Of course, the out of pocket cost was over $60.00 for a motor that, in the commercial refrigeration trade, would cost one about $20.00. I shudder to think of what Sears would have charged for the part! Not to mention the service call fee.I went through each page of the accompanying owners manual and schematics and found nothing with regard to a cooling/ventilating motor part number. The only information shown was the error codes. Of course, if the error code ** flashed on the oven screen, the consumer was advised by Sears to call their service department. Imagine that! These people dont want Harry Homeowner to repair their Kenmore items! Its just another way to ** money from the American purchaser. Once again, the average consumer is being subjected to cheap manufacturing, out of pocket expenses to repair a new item, and the inconvenience of making the repairs. Those without the know how to make their own repairs are forced to call Sears or another repair service and pay dearly.I am very angry with the retailers and manufacturing brokers in our country. We can no longer call them manufacturers because just about everything we purchase, was manufactured in a foreign country! I yearn for the appliances I had to leave in Baltimore. They were ten years old or older, but were manufactured so much better! I had no issues with my washer, dryer, dishwasher, refrigerator, ovens, freezers, or microwave. Most were GE, Kenmore or Whirlpool. Once upon a time, the manufacturing industries in this country took pride in what they made, how it was made, and how long it would stand the test of time. Today, the average consumer is subjected to planned obsolescence and the lifespans of our purchased products are becoming shorter and shorter.

The washer is by Kenmore and I have not had any repairs in the time I have owned the machine. This washer does the job. Happy with its performance. Clothes are clean. Not looking to replace. Will keep this washer for the long term. This washer is white and is a standard washer with a top load. It has an agitator and a lot of buttons. I use warm for my whites and cold for my colors. I looked at a lot of machines. It was not at the top or at the bottom of the range. I therefore felt I got good value.

Kenmore 790 electric range - I have seen many complaints online and on this site about the glass door of the oven door shattering. Mine did just that, last night when the oven was not in use. I have tried to make Sears aware of the problem. A technician is coming to repair it for an $89 dollar fee. I feel it should be recalled, but at least repaired for free.

I purchased a Kenmore Elite Double Oven 790.4812 in 11/2009. After a few years we had to replace the motherboard for both ovens. This cost almost $500 for a virtually new oven. Now the oven is not keeping the temperature when set so we are probably looking at doing the same thing again - or purchase another oven when this one is only about 5 years old. I do not feel Sears/Kenmore has the same quality as it used to. Kenmore used to be a top quality brand. Not so much anymore. I dont plan to purchase any more Kenmore products.

I purchased a Kenmore gas range model 79071153705 in April of 2010 and in Nov of 2014 the oven and the broiler stopped getting hot, wouldnt heat up whatsoever. This is totally unacceptable! I didnt spend a good chunk of money on a major kitchen appliance for it to crap out within 5 years. I expected it to last 20-25 years. I have been without an oven for 3 mos now because I cant afford to get it fixed, which probably wouldnt be worth it because a repairman would charge an arm and a leg to fix it, and I cant afford a new range right now. I do know this, when I do buy a new range it wont be Kenmore. Kenmore stinks!!!

This was a brand new unit in my brand new house. From day one I had problems with both the oven and microwave. First-after using the microwave for a couple weeks, I noticed the handle had become loose. No problem I thought, Ill just tighten the screws-nope. The screws are not accessible. They are hidden under the plastic frame and are not able to get to. I called Sears authorized service, they came out, and because of the poor design flaw, they had to replace the entire door=$500.00, which was covered. Now the oven, it never has heated properly and when I went to use it, it made a loud humming noise, then when I went to use the broiler, the cooling fan you could hear, was scraping against the sides of something inside. Once again, Sears service was called, came out, had to order a new fan/motor. To access the fan/motor, they had to pull the unit from the wall, and in doing so, tore my wall up a little bit.When they sat it on the floor to work on it, they didnt put anything under it and there were major dents in my new luxury vinyl flooring. They got it repaired, re-installed it and it worked fine until yesterday. The microwave door handle is loose again also. I called Sears service yesterday and explained to them its doing the exact same thing it was when they were here before. The representative informed me it would be a service charge of something like $250.00/hr. I couldnt believe it-I told him its doing the same thing it did before. Their response- their repairs only have a 90 day warranty. I told him I wasnt paying for what obviously is a poorly designed appliance. I informed him I would contact my attorney. Bottom line- every mechanical and electrical device will have its issues over time, to me, its about how the manufacturer stands behind their product. Will not buy a Sears product again.

Oven works well with excellent temperature control so whenever you set the temp to what is called for you get the proper result. The controls are easy to use, read, and operate. The oven timer is easy to set and use as well as the clock.

We have a Sears Kenmore self-cleaning oven. Last week the broiler came on, when the oven was off! I thought I smelled something hot in the house and found the oven extremely hot, on the verge of being on fire. After shutting off the breaker and allowing the oven to cool, my husband turned the breaker back on. Oven is still off. The broiler came on. We allowed the oven to cool again. My husband removed the back panel and disconnected the broiler. However, we are not comfortable with the stove and will be replacing it - but Not with a Sears product. My daughter had the same range. Two years ago my granddaughter (age 16) was baking cookies. She put a tray of cookies in the oven, left the room and the self-cleaning came on. The cookies started on fire and she could not open the oven because the self-cleaning lock was on. Stove was a total loss. Lousy product.

Purchased a replacement Kenmore model 79094192310 convection range in January 2015. In December 2015, oven heat went wild and would not turn off until I turned off breaker. Called service since still under one year warranty. Girl assured me it was a bad heat probe, even though I told her I was sure it was a blown controller. Delaying Christmas baking waiting a week on scheduled tech and probe. Of course, tech arrives and assures me the controller is bad. Although his computer said he had the part on his truck, he did not and ordered replacement scheduled for yet another week later. Totally unacceptable. I then ordered the part online from another supplier with one-day shipment. Paid for the part myself. I will install myself. Tech assured me the range was made by Frigidaire, however, part supplier told me this model is made by Electrolux. Whatever. Poor quality. Will never buy Kenmore again. BUYER BEWARE!

This isnt dissatisfaction... its a HAZARD. Broiler feed tube in back of oven has a hole which guessing formed when a piece of something landed on and reacted with aluminum. Turned broiler on... feed tube emitted gas through tube... broiler lit and whoosh large flame a good foot high and six inches wide emerged from back of oven... luckily I was standing right there. Turned burner and oven off. Flame went out in about 5 seconds... enough to scare the ** out of me! My range is a good 10 years in service... not a problem to be found until this. My opinion... a bulletin should be sent to all owners to check the broiler feed tube!!! Holy Guacamole if I wasnt there, the whole house couldve gone up in propane flames. Btw to the editor, yes Im sure GE does manufacture in the US but they do in Mexico, also... see tag.

About 4 years ago, my wife and I bought 6 new Kenmore products for our new home including a dishwasher, oven, microwave, refrigerator and a washer and dryer. All of these products have failed. The oven will no longer bake. The microwave when turned on has a lighting show in the side which I feel is very unsafe. The dishwasher coating has come off the racks and they are rusting badly. The dryer door will not latch because its broken and the start button has broken too. The washer leaks and keeps stopping in the middle of a cycle and flashing a code for some problem. And last but not the least, the fridges filter leaks. We have tried to contact Kenmore and no one will talk to us or help, and dealing with Sears is just a joke! My wife and I spent very good money on these products and dont feel we should have to replace them 4 years later or have to repair them. They are all Kenmore Elite products and for the money we spent, we think the company should stand behind their products and workmanship. Even a call back or just a response would be nice, but I guess this is a company where once they get your money theyre done with you. If theres any way someone could help us, that would be great. We just want to be able to cook and do laundry again like people with working appliances do. Thank you for your time.

I bought my Kenmore range a few years ago and I smell gas especially when using the broiler. A serviceman did come out and also checked the oven temp. He said all was fine. I still smell gas when using the broiler for a few minutes. I must also preheat the oven long and set 5-20 degrees higher. Sears should have stuck with Kenmore, Craftsman, and their durable jeans. They started sending their work out and that was their downfall. What a shame!

This 30” Natural gas range has served us well, it includes a self-cleaning oven, warming drawer & griddle/extra large burner for over-sized pots & relatively easy to keep clean & the gas makes this economical to use & quick to reach set temperature for oven use.

My glass top oven is really and has never given a problem since I have owned it. It the best stove and greatly recommended it. I love the double burner so I can go from small to large cooking for dinner.

After MORE Consumer Report Research (and you have to pay for this), for 2016 Microwave / Convection models, CR rated the Kenmore Elite 79080373310 an excellent unit out of the ones tested. I ordered it Thanksgiving morning, it was installed today 11/28. The convection oven does not reach temperature. Thinking the thermometers were bad, I went out and purchased a new one tonight. The Convection oven does not reach temperature. I called Sears (the Worst company to try and reach a department), after being transferred to the Philippines over and again, I was told a technician was schedule to come out on 12/12. Guess what, I am not waiting 2 weeks for a tech to come out to tell me the part is on back order. I want the unit exchanged immediately! What kind of junk is coming to consumers that we have to deal with this? They want me to wait 48 hrs to hear from the installation team.Updated on 12/19/2015: Continuation... Sears came out on 12/12 to replace the non working Kenmore Elite convection over the range unit. The installers did not re tape the exhaust vent and the vent air is being circulated through my cabinets. The new Kenmore Elite convection does NOT WORK! Once again hit 350/450 degrees (to check temp). Youre lucky if the temp gets to 300 degrees (yet the unit said it reached temp). I asked for a service tech to come out to verify that the oven was not getting to temp. Bob came out, tried to give me a line of bull that the electricity was not good but I immediately called an electrician who said The tech is trying to snow you. Dont believe him! Bob went on to say that the heating elements are located in the left rear causing uneven heating where the left will get done first and the right side would take more time. Bob went on to say that ALL the GEs and Kenmores he has worked on and as a matter of fact, all the new microwaves are NOT GETTING TO TEMP. He said most people use it to reheat, make popcorn, make a pizza. They dont bake/roast in it. Well my thinking this is FRAUD AND FALSE ADVERTISING as well as UNSAFE. Poultry, meats, etc. need to be cooked at a certain temp. If some inexperienced person follows a recipe... put in at 350, bake 25 minutes and takes it out to eat it, the poultry, meat will not be cooked because at 350 youd be lucky if the temp gets to 250. This is now my second Kenmore Elite and they are suppose to come out today between 1-5pm to install yet another 3 new Kenmore Elite. I am beside myself that Bob said all the GEs he installed in Monsey, NY are having the same problems. To me and my opinion, that means that the vendor who they purchased the heating elements is selling bad stuff. Where is quality control in the companies who are selling these products? In addition I feel that each time they remove/install, they are weakening the cabinets that the units are being installed in. Where does it stop? Who needs to take responsibility? There should be a recall on these and/or the companies need to send out a tech at their own expense to have the microwave/convection tested. To see that they reach temperature. This is UNSAFE for people wanting to bake or roast in the units.

The Kenmore refrigerator was really cold, kept fruits and vegetables fresh and freezer was incredible. But it would be cool to have a feature like a wifi speaker so you can listen to music while cleaning without having to carry your phone with you, a digital picture frame, a remote for temperature control and music volume, auto defrost in freezer and a wide range of colors. It would also be cool if it had an organizer with pictures on tablet so you just make a selection of what you want to cook for dinner. Then it just deposits it in slot in door and youre not letting cool air out. Moreover, it needs an ice maker, a larger freezer and drawers. And maybe add a safety measure by adding a child safety lock in handle and alarm if the doors are left open. Would even like a way to keep odor out of refrigerator so no one needs baking soda anymore or a self clean option for fresher smelling refrigerator. Maybe they can do bundle with kitchen items like refrigerator with dish rack or with another appliance. And maybe put deeper pan on bottom to catch water.But why are refrigerator so expensive? With these ideas Im sure it will be very expensive so I would recommend a discount of some sort and come down on price. But all in all I like this refrigerator very much. I love that its kind of roomy. You can put a lot of groceries in there without taking up all the space. It has met my expectations and surpassed all others. Would definitely refer this refrigerator to friends and family.

This washer is awesome. If you have seen commercials where they put filthy dishes in to wash and find it unbelievable, you can believe it now. I tested it. It really works with this dishwasher. I give it a score of 15 out of a possible 10. Its that good. It is the perfect size. With a family of four we can start putting the dishes in at breakfast. Throughout the day we keep adding more dishes. You would think we would run out of room before dinner, that is not so. We still have room for the dirty dinner dishes. You wouldnt think that a dishwasher could be described as pretty but this one can. I got it in the silver or chrome color and it matches the refrigerator and the oven and stove. They all look really pretty next to each other. It is definitely worth every penny I spent on it. It wasnt very expensive at all. There were other brands that did the exact same thing but were more expensive. It turned out to be a really good value.

Apparently my problem of the oven racks falling is quite common with Kenmore Elite ovens because the walls are too thin. If this is a design flaw or intentional to generated more revenue, we will not know unless the government gets involved and requires a recall. This was the answer I got after several days of the run around with Sears saying it is a Kenmore problem and Kenmore telling me they are owned by Sears and it is a Sears problem. All the while denying there is even a problem and the only way they would acknowledge the problem is if the government had enough complaints. This is a $500.00 fix and they use the same defective walls to replace the existing. Im completely exasperated and hope this complaint will add to the many I have seen and something will be done. It is a Safety issue most of all and people can easily get burned with falling hot racks.

The washer machine doesnt fail to work. I have had it for a long time and it still hasnt worn its performance. It cleans everything perfectly and without fail. I can always trust this machine. It has never proven bad. This machine is reliable for any clothes and large to fit them into it. The appearance of this washer machine is marvelous. It fits perfectly in next to the dryer. The funny thing is the two machines next to one another fit perfectly in the laundry room. It is well worth the value. It has never let me down. I have had this washer machine for 3 years and it still acts as if its brand new. Im amazed.

I have two. A side by side I bought this spring after moving into this house. The existing recent model top freezer model is now in the utility room with my new Kenmore upright freezer. All 3 are excellently reliable, frost free models. The thermometers I placed in them confirm constant temperatures in both fridge and freezer compartments. I bought my first Kenmore side by side 49 years ago. I left it in a house I sold 34 years later! Reliability draws me to Kenmore. My Kenmore kitchen has a gas range and dishwasher to match the side by side. You can tell I trust and rely on Kenmore appliances.

I find my Kenmore to be generally reliable and efficient. I dont believe that it gives the best wash results but I find them satisfactory. For the money I think it is acceptable. My primary concern is that even when I pre-treat different articles of clothing it doesnt seem to make much difference. I suspect that there are washers that would produce better results but are out of my price range to purchase.

My Kenmore washer and dryer lasted for over 15 years and no problem. I believe to be a customer for life. I also have a Kenmore Fridge and stove top. The only reason all of my appliances are not Kenmore is because I did not do the purchasing for them.

I purchased a Kenmore ultra dishwasher along with stove and fridge. 1 year and 3 moths later the motor went out in the dishwasher. The warranty was up at 1 year. We called a Sears technician out because we purchased at sears. They would not stand behind their product, after hours on the phone. Was told $400 for the motor, plus labor.

Both ovens, clock, all electrical components are out. Range hood keeps blowing lightbulbs. We bought the appliances new in November 2014, and thankfully have an extended warranty which we bought through our builder. Sears initially refused to admit we had a warranty and wanted to charge us a 75.00 service fee plus parts and labor. After pulling out all paperwork and calling back to Sears they admitted we purchased the 5 year warranty. We are still waiting to see how the repair service goes. But really - 1.5 year old ProSeries Double Oven & Convection - out completely. POOR QUALITY, I will never buy Kenmore again... Buyer beware.

My new Kenmore range with convection oven ha aint peeling off where the oven vents. They say its cosmetic, not covered under warranty. Suggestions?

I bought a Kenmore gas range at Sears. 4 months later the oven control went off. Because the appliance still on the manufacturer warranty I called to Sears customer service (the worst customer service I ever contacted). They set me an appointment for the next three days. I was waiting on the technician and never showed up. I called back again to Sears and then they give me a number for a company named GKB services (I dont know who is more incompetent, Sears customer service or GKB services) that is going to fix my appliance. GKB send me back to Sears, and Sears send me to GKB.Thanksgiving day was a nightmare thanks to Sears and GKB services, (I have to eat Kentucky Fried Chicken for my Thanksgiving dinner). However it has been 2 months and the stupid Kenmore gas range still without to get fixed. I dont know what to do. Nobody help me to fix that appliance, (Im really disappointed until the point to go to Sears to dropped the stupid appliance) with my frozen turkey, that I never get cooked. I tried everything and both Sears and GKB doesnt fix my range. Did someone know what can I do to get the appliance fixed?

My washer, a Kenmore top-loading washer, model 2002 was purchased brand new from Sears. It is exactly 9 years old. It still washes, but for about 3 years now, it ALWAYS gets out of balance! The ONLY time it doesnt bang around out of balance is the very rare occasion I wash an extra small load. I am one person and wash 1 medium load about once a week. Sometimes a sort of large load,This washer has never been heavily used in any way. But, no matter how carefully I arrange the laundry in the washer when it gets to the spin cycle it sounds like someone is banging around inside it with a sledgehammer. The machine usually moves out of place it bangs so hard. There is no way to balance a load in this machine! Also - I HATE the safety lid lock button that makes me wait forever to be able to open the lid and try to re-arrange the load so it will not bang - but half the time - I cant really see why its out of balance and rearranging often still doesnt work ANYWAY. This was the least expensive washer they had - but I urge you - DONT buy it or buy any they have similar to the 2002 model. My mom had a Kenmore that lasted over 35 years. Boy, the old saying they dont make em like that anymore is an understatement. Im of the opinion a $300+ washer that gets medium use should last AT LEAST 15 years BEFORE it presents problems. This one started this problem at 6 years old. Also - I hope my next washer does NOT have a safety lid lock. It is an entirely unnecessary issue that presents way too many problems!

We purchased Kenmore 790.80332310 in April, 2018. We upgraded all of our appliances. We had our original Kenmore appliances for 20 years. On New Years Day, 2019 I cooked on top of our Kenmore range and in the oven. While cooking the fan from the Kenmore over-range microwave automatically came on as usual. After a period, it stopped. I had not used the microwave at all that day. I completed cooking on the range top but the food in the oven continued to bake. I walked in the adjacent Family Room to watch the Rose Bowl parade. While sitting watching the parade, I began smelling a strange odor. While walking into kitchen, my husband and I heard a loud boom. I walked to the microwave, there was a flame inside the cabinet and the glass turn table was totally shattered. We moved into action to smother the fire to prevent the flame from accessing the magnetron. The next day, we called Sears Service. The technician was scheduled for a 12:00 PM to 5 PM window of time. At 6:19 PM, I received a text that technician was on the way. At 7:00 PM I called, dispatcher could not locate technician. A technician was rescheduled for Monday. The technical arrived on Monday and said that he came on Friday but could not see an address (our address is located on our mailbox). When the technician viewed the cabinet of the microwave and he stated that he had never seen anything like that. He called his senior team but stated that he was having difficulty in cell phone service. He could forward photos of the cabinet to the Senior Team. The exterior of the microwave looks brand new. The technician departed. We received an email stating that the fire was caused by customer negligence. Therefore, the warranty was cancelled and no further action would be taken. We called Service. We were told that the microwave was totally burned by us. We explained that this microwave is setting in our cabinet. It is totally burned. If you walked into our kitchen you would never know about the damage within the cabinet. Of course, my husband disconnected the microwave from electricity to prevent another fire from happening. We asked for another technician to make an assessment of the damage. We were told that we would have to pay a service charge for a technician to come out again. We consented to pay the charge for an assessment. Sears then proceeded to attempt to send the same technician again. My husband called in protest. He was told that the particular technician was the technician for this area. We are totally disappointed in this defective product and the Customer Service rendered by Sears. They have no regard for the customers who purchase their products.

It’s lasted at least 15 years. The glass flat top is impressively flawless. Recently the two left burners died but other than that, it’s done its job well! The self cleaning oven, you still definitely have to vacuum out when finished the cycle.

I purchased my Kenmore refrigerator from my local Sears appliance sale. I was able to bundle a warranty package and included annual maintenance inspections to make my purchase worry free. The 25 cubic foot size of the refrigerator gave plenty of room. Also, the water and ice dispenser was a great addition to the fridge. Moreover, the stainless steel finish went well with the range and dishwasher in the kitchen which were all Kenmore and look fantastic. Their appliances are reliable and a good value.

First time buying a Kenmore and last time. Paid too much for what I thought was a quality range. Oven racks dont fit. The entire inside is bowed out so racks dont fit. This is so dangerous if the rack fell while removing hot food. Got online and cant believe Sears hasnt recalled these.

The door handle fell off the oven and the oven door fell open in pieces. The product is defective. I have tried reattaching it and it has fallen apart again numerous times. The screws are not long enough. I could easily have been burned or injured if the door fell on me. The outer piece of glass inside the door slipped down. This could have shattered. Called Sears. They offered to send a tech at my expense.

Power went out due to windstorm and when it came back on I realized my Kenmore Elite 42562 4.6 cu. ft. Slide in Electric Range wouldnt work. Sears sent a repairman and it was about $900.00 to repair since it was the electronic controls. The range cost $2000.00 and I had it for just over a year so I wanted it fixed. They said I needed 4 parts, but after almost 2 months I had only received 1 part. Eating out is expensive so it was frustrating. Then I received a call from customer service saying they cant get the parts. Customer service is having the part picked up tomorrow by UPS and will then credit me, but I assume I will be out the cost of my range. I am beyond frustrated and when I looked online tonight the range is still for sale. Do not buy this range!

Our Kenmore (aka Whirlpool) front load washer, model C4810, purchased July 2010 requires a nearly $400 computer replacement. Sears charges $84 (with tax) to have a technician tell us it will require a $400 repair, then very generously offers us a $75 coupon toward a new washer ($1,000 or over). What a slap in the face this offer is! Especially after purchasing four major appliances from Sears three years ago (along with numerous items since). Our gas stove (Kenmore) and refrigerator (Whirlpool) are starting to show many issues as well. I cant understand how Kenmore/Whirlpool can be top rated in Consumers Reports and etc. They can have their coupon. Ill go with a domestically made lesser known washer this time around. Same for the other appliances when they go.

It works extremely well. We hardly ever need to pre-wash our dishes. Everything comes out clean and not greasy. It runs quietly and is not bad at all. I love it. It fits all the dishes I need it to. There is room for everything and lots of ways to rearrange the shelves. I have not problem getting my largest pots and pans in to be washed. It is nice and sleek. The stainless steel appearance is gorgeous. It fits well with our other appliances. It is easy to clean and does not show much dirt to begin with. I think that the price was very reasonable. It wasnt the most expensive nor the cheapest dishwasher available. The price was right and we have gotten our moneys worth.

We purchased Kenmore washing machine 110.26132410 in March 2016. It has been the “washing machine from hell.” First I noticed the huge amount of lint in the filter of the dryer (same dryer I had with the old washer) when I laundered towels, and these towels were becoming frayed and worn. Then I noticed that there were holes in some towels, as if eaten out by bleach. I had used only as much bleach as indicated in the manual and put it in the bleach dispenser. Finally before my one year warranty ran out, I called for a technician. He found nothing wrong, but noticed that the bleach on my shelf was the “splash-less” type. He said that the bleach just goes to the bottom of the tub and could just stay there and not mix with the water enough and therefore get on the towels. He suggested that I use the “liquid” type bleach. There was no mention in the manual to use only the liquid bleach. I will say that there have been no new holes in my towels, but my towels have continued to wear out at an unusually high rate, and the lint filter on the dryer is still completely full after each load. I also noticed that this washer did not clean well and sometimes noticed that some clothes were not even wet. When I bought this, I had thought that the feature of “deep fill” would be useful, but found that it could only be used with “heavy duty” setting or above, not for “normal” or below. This washer has proven to be very unsatisfactory, and I will buy a new washer when I can afford to do so.

Poor quality material. It is rusting in every corner! Also is coming apart. The control panel is loose. The burners are getting hard to clean. The top oven, I keep it covered with aluminum foil, otherwise if you cook something and it falls on the top of the stove, it’s going to stain the paint.

It was the better of the dishwashers I have owned. It was not needful to even rinse the dishes well, only scrape them good. I wish I had bought the same model again when it wore out and needed replaced. I was married with four children. We almost always could get all the dishes and pans into the dishwasher and then some. I was always very happy about this as I hate washing any dishes by hand. Im not one to really care about the way an appliance looks most of the time, but I did like this one especially as it matched my stove and refrigerator. They were Kenmore also :) It was a very good value as it did the job very well and lasted many years even through such a large family and much mistreatment by so many children trying to do their chores.

My washers performance has been great. It gets the job done. It has lasted longer than any other brand. It cleans the biggest material, which would be my comforter. It had endured one of my king size comforter and a number of occasions. Also has endure tons of clothes piled on high without ever messing up. It is white with easy to read settings. I like how the controls are easy to read and adjust if needed to be changed on a different setting, due to the clothing difference. It was/is my price range for the right amount of size and settings for my family. It has held up to its value so many times and I see a few more years with it as well.

Kenmore model # 79092803013 electric range oven started smelling plastic burn every time I turned on the oven. Well, I should have turned it off but I didnt. Thanks to God it didnt cause any major damages including fatalities. The baking and broiling elements stopped working and decided to open the back panel of the range. To my surprise the control board and the harness was burned and melted until changed to complete black. They should have recalled their products knowing their safety issues. The sad thing is all my appliances are Kenmore. I will never buy their products again. Be Aware!!!

We purchased our wall oven from Sears with the expectation of quality of their name and the backing of their outside manufactures making products for them. I noticed the house smelled like wood burning and thought it might be our fireplace. The smell progressively grew stronger and stronger over the months as we used the oven. Last week I got scared and called a local appliance repairman and he asked if my oven was clean, as most of his calls are from something falling onto the heating element(s). I cleaned the oven as a precaution. My son came home from college for the weekend that night and used the oven to bake a dessert, the kitchen filled with smoke and again smelled like burnt wood.Monday the appliance repairman found the problem and said we were lucky the house did not burn down. The bottom of the oven dropped down allowing the heating element and bottom liner of the oven to transfer heat to the under cover as seen in the pictures attached. First two are the charred and burnt cabinet, third is the hot spot under the oven where heat transfer happened, the last three are the sunken bottom and heating element.

I purchased a Kenmore Convection Range model 790.97453801 on 2/7/2009 for $1,000. Today, it takes 45 minutes for it to preheat to 350 degrees. We did not buy the extended warranty. I called Sears to schedule a repair and was told it costs $129 for a service call plus parts or I could purchase a 1-year warranty for $239 which would cover repairs and parts for 1 year and $500 towards a replacement in the case that it cant be repaired. The oven is less than 2 1/2 years old. :( This is the last Sears purchase we will make.

I wanted to get the stainless steel to match the rest of my appliances. Its beautiful and sleek and it looks great with the oven, the microwave and the refrigerator. In this washer I am able to pack everything - plates, cups, and even pots and pans. I only have to do one load and I am done. I put the kids cups as well as the glass cups, fork, knives and spoons, even the ones I use for cooking. Even when I forget to clean thoroughly, it leaves dishes real clean and it dries them real good. The dish its still spic and span. This dishwasher was very expensive but well worth it. I would recommend it to anyone.

We purchased a Kenmore wall oven in late 2012. Recently we used a heavy pot and the middle and lower rack fell down. Sears service came and stated that the walls are too thin and bent when there is weight on the racks... a design problem. They wanted us to buy new wall parts - with the same design problem - to replace the existing wall parts.

Last year I purchased the Kenmore 73059 fridge from Sears to replace the 6 year old Kenmore French door fridge that I purchased from Sears that died. First of all, the water dispenser leaked. The tech blamed it on low water pressure in my home, but the old (6 year old) fridge didnt leak. Now, mere weeks out of warranty, the new fridge is dead. All customer service could say was, You know its out of warranty. You should have purchased one of our home warranties. Do NOT purchase Kenmore appliances. They are unreliable pieces of junk!!! And they do NOT stand behind their products. Oh, and the microhood (over-the-range microwave) I purchased 7 years ago needed a new magnetron at 51 weeks old (at least it was covered under the warranty). Note it has a bad humidity sensor (at 7 years old).

Kenmore Ultra Bake Oven - So apparently this is a thing with Kenmore ovens? I was not in the kitchen when I heard a pop followed by lots of crackling. No one was near the oven, thank god. The oven is 8 years old, but we really dont use it often and do not treat it roughly. There is no good reason why an oven door should explode. This seems to be a well-known problem and yet there are no consumer warnings on new ovens and no recalls that I can find. These ovens are dangerous and should not be in peoples homes. Kenmore should take responsibility for creating an inferior product instead of blaming this obvious defect on consumer use. Very disappointed.

I absolutely hate to put down such a venerable old name as Sears and Kenmore. I bought a brand new high end refrigerator, range microwave and dishwasher from Sears 6 years ago, and they have all been falling apart ever since. Its heartbreaking as I had old appliances that I chucked out that had served me well for 30 years, but after a kitchen remodel, I wanted all shiny new stainless steel appliances. The troubles started soon after purchase, and now two of the appliances are non-functional, and the other two are limping along.REFRIGERATOR - Be sure to look over very well any refrigerator you buy. For some odd reason, this Kenmore stops the rack several inches short of the rear of the fridge. Not only cheats you out of valuable space, things are constantly dropping down in the no mans land I call the back of my fridge. The worst part is the ice maker. The ice hopper would block up constantly, and Id have to manually pull out, bust up and defrost the ice in the ice hopper and clean it out - an easy hour wasted on this task. Now the ice maker does not work at all. The ice freezes in the water supply tube, and has to be defrosted by a hair dryer, which takes forever to do. Im tired of spending hours getting this darn ice maker to work. I just put ice cube trays in the freezer now. Its very disappointing.RANGE - From the get go, the range has had a strange hum when you turn on the jets, and the oven. It scared me at first, but the salesman that sold me the range told me its common for a hum noise when you first turn on the jets, and the oven. Strange, I thought, but it doesnt stop humming - it just sounds like a kitchen range practicing yoga...hummmmmm. The oven has to be set about 50 degrees hotter than the temperature asked for, otherwise youll find a raw turkey in your oven at dinnertime on Thanksgiving, like I did. I learned to adjust for the inaccurate temperature on the range, but 50 degrees? Sheesh!MICROWAVE - The door closure foot has broken twice, and good thing I bought two of them from the Appliance Parts Bank here in H.B. I have replaced two of them myself, not wanting to pay $75.00 minimum for a repairman to come and fix it. Also very annoying. Shoddy construction - plastic parts that are not made as well as my grandsons Lego parts!WORST PROBLEM & DANGEROUS... The microwave runs when it is in OFF position. In other words, if the door is closed, the microwave runs, never shuts off, and I mean HOT! A couple of times I have used it and went in the other room to do something and came back to almost a fire in my kitchen - smoke all over and the microwave still running. It has automatically shut off a couple of times. The door has to remain open at all times and the bright light is burning 24-7. Ive got to unplug the whole machine now as I dont want my house to burn down.DISHWASHER - What a piece! I use it seldom but water does not drain out properly. THATS ALL FOLKS - Very sorry, as I bought these from Sears because Sears was paying its reserve troops who were called to combat - my sense of love for that act alone propelled me to buy these units.

I purchased a water heater from Sears in 2002 and it began leaking in 2008. That water heater had a 9 year warranty. I had it replaced with a Power Miser 12, with a 12 year warranty. This water heater is now leaking 7 years later. When I called to arrange a replacement, I was told that this warranty is no good since I did not pay extra when it was replace in 2008. I was never told this in all my phone calls to Sears in 2008 and during the horrific process I experienced, in 2008, where I had to find the plumber myself and make all the phone calls and arrangements myself since everything Sears was supposed to be doing and they were not.Now I am told there is no warranty on this Power Miser 12 which is 9 years old. I will never get another appliance from Sears again. In my conversation with the representative he just ended it with I hope the rest of your day goes better. If you are planning on buying a water heater, I suggest you run away from Sears. They are not the company they used to be. They just dont care anymore about reputation. I will be shopping for a new water heater from Home Depot or some big box store.

We are trying to prepare our Thanksgiving pies, and simply open the oven door to place the pies inside and POP! Nothing made contact with the glass, it simply shattered all over the floor. My oven door looks just like all the others here, so tell me its not a manufacturers defect. Every appliance Ive purchased in the last ten years has been shoddily built somewhere other than America. I say let Americans build something again. The closer they are, the more likely it is I can kick them when my expensive junk breaks!

I do not recommend anybody buying Kenmore products from Sears. They seem to care if you have problems but all theyre doing is giving you the runaround. They use ARS for their warranty claims and which they are rude and just plain liars... I have taken a day off work as they require a 9 to 5 window for an appointment.After calling Sears three times during that day to say I havent heard from the contractor all three times they (Sears) confirmed yes he is coming. The last time I contacted ARS myself as now Sears is closed. They told me he wasnt coming, so a day off work wasted... This has been going on for 4 weeks now, so my conclusion is I threw the Kenmore range out of my house and purchased a different brand. Take my advice. Do not buy Kenmore products. You will be disappointed if something goes wrong.

Kenmore Dishwasher works great. I have no problem in all the years I have it. Its been 10 years and I only had it service once. Its so easy to use. I only used it once a week and my children also use it. The size of it fits all my dirty dishes plus pots. Sometimes I have lots of plates and pots that I thought would not come clean but when it was finished they were spotless. The dishwasher matches everything In my kitchen. Its stainless steel and so is my fridge and stove, and mostly it does a great job. After 10 years it really is a great dishwasher. I would recommend it to anyone.

Purchased the Kenmore Electric Range Model #790-94182310 in March of 2015. Used mostly the top, some baking but no more than 10 times a month. Babied this range! Wiped up any spills myself. However had a spillover and decided to do the first self-clean. Range is 1 year and 8 months old. The error code came on flashing F-10 on the display. I hit the off button but the F-10 continued to flash. Turned off electric supply at the breaker. Never had a ring or anything other than the F-10 to alert me. By the time it cooled, I had done the research for troubleshooting which was very helpful through YouTube by a Sears technician. We learned there was probably a temperature sensor problem. We also learned how to test it and the control panel. After removing the back panel, we discovered they both were heat-damaged. Part of the control panel was blackened by fire. The odor that I smelled and thought was the cleaning, was the plastic around the panel and the elements within the control panel. Called Sears - they offered to send a technician that would cost $89, then of course it would need the parts. Didnt bother finding out what that would cost. Did not buy the extended warranty. Who would have thought that the first time you self-cleaned an oven it would catch something on fire!!! Very unsatisfied. We are going to attempt to fix it ourselves but we do not intend to ever purchase Kenmore again. Loved my KitchenAid that I had for years and only got rid of it because it was black and I wanted to change to white. Needless to say, we are angry. Also said they could not find where there was a recall on the range. Gave me another to call which I will do. Now to hope for a recall which I feel is necessary!!! I have pictures but for some reason says file type not accepted???