The oven racks in my oven keep falling. Food gets spilled every time. I have burned my hands twice. Tried to get Sears to address problem. Their solution was for me to buy new racks. They are not responsible.

The Kenmore dishwasher turbo cycle does a great job. It is very quiet and it is easy to clean the outside. The stainless steel finish looks nice. I liked the Kenmore elite fridge & stove so the dishwasher and microwave matched. Although these products look nice and they all match, the quality is crap. Too much plastic pieces break off easily on the dishwasher. It needs more metal pieces/screws. Also, it uses a lot of water and it takes about 3.5 hours to complete a load of dishes.

I really liked its price and its finishes that looked good material and high quality. It was a bargain and a good value for my money that I could invest. It is a very reliable refrigerator, small but does its functions well that are to cool and freeze my products. To be a mid-range brand it worked well for me. The fact that its doors are small is what displeases me about the model. I would have liked some doors more in line with my needs that would occupy more space for the products.

Weve had our oven 5 years. Its had several problems right from the beginning. The first thing that happened multiple times was on the larger bottom oven the oven racks would come off of the grooves inside the stove and on my occasion I burnt my arm. I contacted Sears several times with that concern. However I heard nothing back. The stove was no longer under warranty. I was inquiring if anyone else had been burnt because of this flaw in the oven. I have continued to have issues with the convection only working half of the time as well as the top oven burning the bottom of everything. I know its time to invest in a new oven. I just didnt think I would need to do so after only 5 years and at a cost of $1600.00.

I have loved my Kenmore Elite range model 79098023802 made by Electrolux for 6 years until this weekend. The range expands when cooking and the racks fall to the bottom causing everything to spill. I contacted Sears and was told that this happens after using the self cleaning feature which apparently damages the oven walls, the oven will now expand when using the oven making the racks fall. I would have to have the whole interior replaced for $300.00. When I asked if this would happen again after replacing the interior I was told it was possible. This is clearly a manufacturer defect and Sears/Electrolux should stand by their product regardless if it is under warranty. My husband is recently unemployed and we are unable to fix the problem which Sears/Electrolux should take responsibility for a faulty product!!

I have to basically hand wash with soap and a scrub brush beforehand in order to have them come out clean. I am beginning to think of dishwashers as sanitizers rather than something that actually cleans the dishes. Its really quite frustrating. I can fit a lot in there, even though its pretty small. The only issue I have is that some cups dont fit in the top and pans have to be washed separately but thats pretty normal. Its nothing special really, just your typical dishwasher, but its a sleek black that fits nicely with my stove and oven. That being said, it isnt ugly either. As I said before, Im dissatisfied because I shouldnt be required to hand wash my dishes before putting them in the dishwasher. Its not only this one Ive had this problem with though, nor this brand.

Kenmore was okay. I chose this brand and model initially because it was on sale for a great price and the HE cycle thats good for saving money and for the environment got me convinced with its added bonus. I like the different cycle choices including the HE cycle. It also was very quiet for a dishwasher. They can be quite noisy so this was a nice surprise for us. Also, it wasnt too big but seemed to fit more dishes inside than you would think it would. However, it had some strange slits were you just couldnt fit larger dishes into that seemed like they should fit. I also didnt like a couple of things like it didnt seem to clean the dishes very well on any cycle and thats with us prewashing and pre-soaking. All in all, it was alright decision due to not very much money being spent at all. If I had paid full price, I wouldve been very disappointed with this unit.

I never had to make a repair after 15 years. I was able to sell it to someone else when I bought my new one. I would highly recommend it to a friend. The freezer was often full and had to be rearranged. We needed more freezer space but the fridge was large enough to accommodate everything. It was a 18 cu ft off white fridge with the freezer on top. It opened on the right with the fridge and freezer separate. In the fifteen years the paint never chipped and there were no scratches. As I stated. I was able to sell it when I decided to buy a new one. It was still in good working order and when I did a good cleaning it looked very nice.

We purchased our house from the original owner and have had nothing but problems with the oven racks. They never used the oven, so were unaware of the problem. It is Model # C 970-418232, Serial # NF70817966. We have had the racks fall in the middle of baking something NUMEROUS times, finally with one incidence causing a serious burn. This is unacceptable! I have read that others have had the same issues, but there have been no resolutions as of yet. It is not under warranty anymore, and I dont think that this should be called a warranty issue, but should be recalled due to the risk of VERY SERIOUS burns, items breaking when rack falls, etc!!! We should be able to SAFELY use ANY of our oven racks on ANY of the shelf levels! My mother has also been burned by our oven, and my children are forbidden to use it! Has ANYONE been compensated for this problem? Has Sears ever replaced any of the racks and given the owner the correct size? I look forward to hearing more about this from other owners, and would love to hear back from Sears! This is an EXTREMELY DANGEROUS problem that needs to be fixed!

I purchased a Kenmore Elite double oven in 2012. After a few months of using it, the lower oven racks now fall down whenever I try to roast anything with any weight to it. Both the lower roasting rack and the middle racks do not stay in place. Only the top one is okay. It appears the sides of the oven have bowed out. I am not sure if this issue is going to be covered but it is clearly a manufacturing defect.

I bought my Kenmore range a few years ago and I smell gas especially when using the broiler. A serviceman did come out and also checked the oven temp. He said all was fine. I still smell gas when using the broiler for a few minutes. I must also preheat the oven long and set 5-20 degrees higher. Sears should have stuck with Kenmore, Craftsman, and their durable jeans. They started sending their work out and that was their downfall. What a shame!

I bought sears Kenmore Elite appliances and have recommended to many people to do so as they support veterans. After a little less than 2 years my ceramic top just cracked for no reason. I had my normal cleaning product which I use every night on the stovetop and when I wiped it the next morning it was rough so I thought something had spilled there. Not so! There was a huge crack (like a spider web) thru the entire right side. When I told sears the person said to me, thats what happens if you dont buy the extended warranty! I will continue to fight this obvious manufacturers error!

Love this ice maker and cold water. Very economical also. Has shelves that you can move to suit your needs and easy to clean. The side of the refrigerator has so much room for milk, soda. They can fit any size soda bottle. Its 25 cubic. It is fantastic and meets all my family needs. You can arrange the shelves for height to fit your family needs. It has 2 drawers on the bottom for vegetables and cold cuts. Its freezer has loads of shelves and a huge slide out bin on the bottom. It freezes excellent, nothing is ever soft. I own the stainless steel one. It is very attractive and easy to clean with Windex and paper towels. I love the sleek modern look in my kitchen. It goes with any color on any other appliances you might own. It really looks like an expensive appliance but it was very reasonable price at my Sears store. It freezes very fast so food is not ruined and nothing has to be thrown out which saves you lots of money in the long run.

My mom has had this model stove for a while but after the first year the racks started falling down. The oven expands and the racks fall down. Last thanksgiving I lost the bird and was pissed, almost burnt my entire arm. Now its an everyday occurrence these days to the point that anyone that tries to use the oven lose rack of items. Ive burn my hand twice, and my nieces and nephews are not allowed to use the oven. MY mother is 75 and had not had a new stove ever and she saved up years to buy this piece of **!!! VERY DANGEROUS OVEN. HOW COULD THEY NOT RECALL THIS DANGEROUS OVEN???? IT is a BIG safety hazard. Last year we called Sears and they would not help in any way. WHY would a company wait for LAWSUIT before they correct a problem. THIS IS SO VERY DANGEROUS FOR ANYONE TO USE. NEVER BUY KENMORE stoves. I will be posting this on my several twitter feeds and Facebook profiles. This is a terrible way to treat a senior citizen!!!!

We bought top loading high efficiency low water washer SN C54547545 in July 2016. It took a lot longer to wash a load. This year 2019 it started acting strange. The clothes were too wet and I’d drain/spin again. Checked the troubleshooting section-nothing worked. My husband put clothes in dryer while I was out and the load was too heavy, causing my dryer to burn up. Now I’m looking to buy both. Washers should last longer than 3 years!

Recently bought a house that is only 5 yrs old. Builder or previous owners equipped the home with all Kenmore appliances. In the 14 months since I have lived in this home, all of these appliances have either completely failed or are starting to. After only 6 yrs of use, these appliances are nothing but trouble. These machines are obviously well beyond their warranty terms so I have absolutely no recourse to have them repaired and even if I did, there is no chance that I would. It is quite clear to me that if you wish to purchase appliances for your home that you expect to last, DO NOT BUY KENMORE!!! The microwave is completely nonfunctional, the range has started to fail, the dishwasher never worked well, the clothes washer leaks and has been replaced and the clothes dryer has begun to fail. I WILL NEVER BUY A KENMORE APPLIANCE AS LONG AS I LIVE!!!

I purchased a Kenmore oven (model 92703, stainless steel, 5 burner, one rapid boil, convection, self cleaning) from a local Sears appliance store in June 2011 for $850. In December 2015, it stopped working, and the repair guy showed us the electrical panel was burned. We decided to be on the safe side and replaced the whole thing for $330 (plus the $100 service call fee). Almost exactly one year later the broiler element is out, we pulled off the back panel yesterday and sure enough, the electrical panel is burned again. So its a poorly made product, and its cost me over $1000 to own this oven for just over 5 years. It was nowhere near worth that amount of money. Dont ever buy a Kenmore range.

Purchased the Kenmore pro microwave oven. Beautiful looking appliance for my new kitchen. I loved the features along with the over the stove lighting. It was the first microwave I owned that had useful lighting. I never had any problems with it. Then it happened--one year and 7 days later it stopped working. Out of warranty, out of luck.

The product in which I have purchased and used for the past 4 years works great. I have no issues with them at all. Kenmore is a great product that continues to innovate and produce fantastic product of all price range.

The two-year old Kenmore stainless steel gas range I bought in November of 2010 was in the house. On August 7th 2011, I had opened the oven door and brushed against the corner edge and received a bad cut. It took 20 stitches to close it up. Has this happened to anyone before?

I bought an entire kitchen of Kenmore Elite top-of-the-line appliances in March 2009. My refrigerator has been nothing but problems since I bought it. It had issues with freezing everything, fruit, milk, meat, anything inside, it would freeze, and Sears came out 3 times, with 3 different fixes. Finally, one of them worked. All were covered under warranty. Then, the motherboard in the fridge went out. Sears came out and fixed that. Last year, a month out of my 3-year extended warranty, the motherboard of the fridge went out again. I called Sears, they would not warranty something they replaced, so not wanting to give them anymore of my money, I called another repair company to fix it. I now have new problems with the refrigerator. My freezer sliding door is broken and drawer doesnt open more than 5 inches and in my fridge the ice/water machine is frozen shut, with cold air constantly blowing out of the flap on the door where ice comes out. I called Sears, as another service company came out and didnt think they would be able to repair it. Sears came out, and the drawer is $330 for the part and repair plus the service call fee, and the door they couldnt even get open to fix or recommend a fix, other than saying the door would need to be replaced and its very expensive and might not fix the problem. I paid over $3000 for this KENMORE ELITE - their top brand - and the day I bought this appliance, I also bought a dishwasher, double oven, and microwave, all Kenmore ELITE, spent over $10,000, with the extended warranty on all the products and now I might have to replace my fridge again, due to their might not be able to fix the drawer in the freezer. Sears doesnt care to keep customers happy. I will never buy a product from that store again.

This range has given us problems since the beginning. The racks dont slide well and can cause burning because they get stuck when trying to move them in and out. The range was almost brand new and I had to have the panel with controls replaced because it cracked, then a year later we had to have the whole cook top & burners replaced. Every time I use the self-cleaning feature, the top of the oven door gets a burn mark on it so now it is all brown making it look terrible in our new kitchen. It even melted the whole side of our microwave on the counter nearby in the self-cleaning mode. I had a tech out and he said it was safe and just to keep using it. I dont feel safe and it looks like trash. I called the resolution hotline and got a person who was from another country and I couldnt understand him so I asked for the corporate office. I was put on hold then disconnected immediately.I called right back and again, got a person I could not understand... She refused to give me the corporate number but transferred me. Now they tell me it should be safe and the burned top of the oven door is just cosmetic and they will not replace the door or the range. This is unacceptable and no consumer should have to accept having a range in their new kitchen that is brown and burned. The fact that it also melted the microwave nearby on the counter, does NOT make me feel safe in any way. The representative said I had to have 4 documented service calls for this problem and that the tech that was out to check it, stated it was safe. It is the most frustrating thing & I will not purchase any Sears products in the future, nor should you!

I purchased a Kenmore Elite Double Oven Gas Range in November 2011. I also bought an extended warranty. When the range was about 3 yr old the bottom oven failed to heat. It was repaired. Then this past October 2016, the bottom oven wouldnt heat. November 23rd it was repaired. I extended the warranty because with two repairs I wasnt confident with the range. Then on December 20th, I was using the top oven at 400 degrees, and everything was fine. I then turned on the bottom range at 350 degrees, and noticed it wasnt heating after about ten minutes. I opened the oven to see if it was hot. A ball of flames came out at me. I burnt my eyebrows and a good part of my hair. Luckily I was able to shut out any flames on me, and I closed the oven and shut it off.I called Sears the next morning, rather shaken to report what I consider a safety issue. They scheduled a service call so a technician could access the problem. I told them I didnt want it repaired, only replaced. I got a bit of a runaround. They first came quickly then ordered parts. Sears says it is repairable. They scheduled me for Jan 5th, and I waited all day and no one showed. Today, someone came. I said I didnt want it fixed. The service man called his supervisor, then Sears directly called me, and said as part of the process I must have it repaired then file a complaint.When I called they said I should have refused the repair, because now it is deemed in working order. I said I dont feel safe after my ordeal. The supervisor at customer service said even if I had a brand new stove, no one could guarantee my safety. Talk about confidence inspiring. I let them know I wasnt pleased with that. They then offered me a $630 credit towards a new stove. I paid $2,300. I didnt accept yet, because I dont know if I should.

We bought a new Kenmore electric range model #790.93751102 in 2001. I have not had any problems with the oven until two nights ago. We turned the oven on to 350 degrees and waited for it to preheat. We put cookies in the oven and within a few minutes there was smoke inside. My daughter opened the door which caused flames. She shut the door. Smoke was all over the house and pouring out of the oven. I turned off the oven thinking that would do it. Smoke was still filling the air and the oven was getting hotter. I looked in the door window and noticed the upper element was on. We decided to turn the breaker off. Im so glad I did not open the door because we heard a pop and flames came shooting out of the door and then quickly got sucked back in. At that point I called 911. The fire department was dispatched as well as some deputies. We were instructed not to open the oven door until someone got there. By the time the deputies had arrived, the oven was no longer smoking.When we turned the breaker back on, the upper element went back on, and we hadnt touched the oven. The broiler just turned on for no reason. I contacted Sears, and the technician said he had never heard anything like that happening. I told him he should do a search because I found that there are plenty of us around. I know the unit is not new, but that shouldnt happen. Thank God no one was hurt, but we could easily have been, and our house could have burnt down. Im glad we did not leave the kitchen to go to another room until the timer went off. Thinking about that makes me shudder.

Kenmore Ultra Wash dishwasher 1 year ago. We spoke to the salesman about family needs and washing dishes multiple times a day. He sold us on this make and model 665.1354. Since the purchase the washer has proven to disappoint, top rack dishes are never clean and leaves dried on debris in glasses after being rinsed that has to be soaked off. Silverware also are always dirty still. On top of all of that the top rack will no longer stay attached to the wheels on the sliding track, all four attachments are now broke making it impossible to use the top rack. When I called customer service and the parts department both departments gave me the runaround and will not replace the part stating it is out of warranty. I am extremely disappointed. After one year to have a machine that is falling apart after the money spent! Sears customer service is terrible! They also use the fact that we did not buy the extended service plan against the consumer. The truth is no 1 year dishwasher should have these issues very poor quality!

I purchased a water heater from Sears in 2002 and it began leaking in 2008. That water heater had a 9 year warranty. I had it replaced with a Power Miser 12, with a 12 year warranty. This water heater is now leaking 7 years later. When I called to arrange a replacement, I was told that this warranty is no good since I did not pay extra when it was replace in 2008. I was never told this in all my phone calls to Sears in 2008 and during the horrific process I experienced, in 2008, where I had to find the plumber myself and make all the phone calls and arrangements myself since everything Sears was supposed to be doing and they were not.Now I am told there is no warranty on this Power Miser 12 which is 9 years old. I will never get another appliance from Sears again. In my conversation with the representative he just ended it with I hope the rest of your day goes better. If you are planning on buying a water heater, I suggest you run away from Sears. They are not the company they used to be. They just dont care anymore about reputation. I will be shopping for a new water heater from Home Depot or some big box store.

The oven door (8 years old) just fell off and shattered onto my kitchen floor. A lot of work to clean up and I have no idea how to replace it.

My Kenmore Bottom Freezer Refrigerator Model #795.7305 has proven to be a disappointment. Although interiorly spacious with Ice & Water dispenser, a total of 7 bins on either side of the doors & various other nice features, I must warn you, BUYER BEWARE! I have owned this refrigerator LESS than 5 years and have already had to replace two door bins and the ice door bin. All are made of plastic and all bins cracked. The PLASTIC ice door bin costs just under $153. That is some expensive PLASTIC! When consulting the Sears parts department, they mentioned that the new and improved Ice bin is stronger (which leads me to believe that other customers have had same experience and that is why they have revamped the ice bin. The warranty on the $153.00 new, improved PLASTIC ice bin is only ONE YEAR. 365 days! Gone are the days of sturdy, long lasting appliances from Sears. Buyers please think twice! At least with this model. Oh, its just my hubby & I who are in our 60s, so there is no slamming of refrigerator doors or rough handling of these plastic pieces.

Kenmore Elite oven model#: 790.4107 - We broke the glass top and a serviceman just finished replacing the glass top and we noticed the glass door handle was loose. So he then begin tightening the oven door handle at the screws when the entire outside glass door cover exploded throwing glass on both of us and all across the room. It was obvious from looking at how the door was constructed that a design flaw was the cause BUT neither the manufacturer or Sears would accept responsibility And both said the other designed the oven and passed the blame on the other. Because we had no warranty or a Sears serviceman doing the job at $175.00 more, Sears refused accepting any fault but our own.

I purchased a Kenmore Elite 14 months ago and used the self cleaning for the first time and when I opened the oven after the cleaning cycle was completed the paint on the bottom of the oven was blistered. I have made over 10 calls to Kenmore/Sears and have gotten nowhere because I didnt purchase the extended warranty, so now I have a $1700 oven that I cant use. Kenmore and Sears need to stand behind their products. To everyone that I have shown the pictures of the inside they all say this is a defect and not to use the oven since its getting too hot that the paint blistered.

I have had the Kenmore range 7909622240B more than a couple years and this is the first time this has happened to me. I have a 254 pound ham on the rack one slot lower than the middle. I was pulling the rack out to drizzle sauce on it and halfway out the rack fell out of the slot, luckily the ham was not on a higher slot or it would have dumped over. I did however get splattered with melted brown sugar and hit my hand against the side of the oven trying to get out of the way of the falling ham. The brown sugar and grease spilled onto the bottom of the oven smoked and burned! What a mess!

Have had dishwasher for twelve years with no problems. Previously, I had a stove that was replaced only because of style. I have never had any bad incidents with any Kenmore appliance.

We wanted a conduction stove/oven and after looking at more than 73 different brands and models we went with the Kenmore Elite. It has 2 ovens, which is great when you need to make more than one dish, the only 2 problems I have with it. Neither oven is big enough to stand a spiral ham up (20 lb turkey fit okay) and you cant use foil (that is how I was taught to cook turkey). We also love the options to lock both ovens and cooktops to prevent accidental turn on. The stovetop with the large burner (3 different size elements) comes in handy and the middle back with flex heating.

We purchased Kenmore washing machine 110.26132410 in March 2016. It has been the “washing machine from hell.” First I noticed the huge amount of lint in the filter of the dryer (same dryer I had with the old washer) when I laundered towels, and these towels were becoming frayed and worn. Then I noticed that there were holes in some towels, as if eaten out by bleach. I had used only as much bleach as indicated in the manual and put it in the bleach dispenser. Finally before my one year warranty ran out, I called for a technician. He found nothing wrong, but noticed that the bleach on my shelf was the “splash-less” type. He said that the bleach just goes to the bottom of the tub and could just stay there and not mix with the water enough and therefore get on the towels. He suggested that I use the “liquid” type bleach. There was no mention in the manual to use only the liquid bleach. I will say that there have been no new holes in my towels, but my towels have continued to wear out at an unusually high rate, and the lint filter on the dryer is still completely full after each load. I also noticed that this washer did not clean well and sometimes noticed that some clothes were not even wet. When I bought this, I had thought that the feature of “deep fill” would be useful, but found that it could only be used with “heavy duty” setting or above, not for “normal” or below. This washer has proven to be very unsatisfactory, and I will buy a new washer when I can afford to do so.

Im very satisfied with its performance. I never really have an issue with stuck on food or cloudiness. It thoroughly cleans and sterilizes my dishes and it doesnt take hours either. Very good model for mid price range dishwasher. I have actually moved houses and the size of the dishwasher and location has been a perfect fit both times. I went from a very large kitchen to a much smaller one and it fit with no problem. I really would have liked a sleeker look but for the price and performance I am very satisfied. The white color doesnt stain or dirty either. Very, very, very happy with the performance I am getting for the dollar amount I paid. Excellent value. This is a very good brand and model for someone that is at my income level looking for a new dishwasher.

We bought a brand new Kenmore Elite Fridge with double french doors, top of the line a little over 3 years ago. Just after 3 years and the warranty ran out, so did the compressor. We also had bought a Kenmore oven, where the glass broke right before the warranty ran out. It really seems Kenmore is into planned obsolescence, and not making stuff to last anymore. Repair guy says parts and fix wont be in for 2 weeks. The experience has been bad considering you have to keep things on ice, and the slow repair turnaround. Id keep shopping and make sure you pick a brand that is more reliable.

Purchased Kenmore model 106.72153 Cold Spot Refrigerator at Sears in April 2013 along with Kenmore microwave, Kenmore dishwasher & Kenmore stove. The Kenmore refrigerators compressor and evaporator failed. Cost of labor & parts to fix over $1100. Only two senior occupants using the appliance. I attempted to discuss with Sears Manager at Sears Concord Mall in Wilmington DE, but before I finished explaining I was told there was nothing he (Sears or Kenmore) could do. Didnt want to hear a word I said or discuss possibilities. I was actually considering purchasing another Kenmore if an agreement could have been at least discussed. I have been a Sears customer and Kenmore purchaser for over 40 years. So much for customer loyalty and customer service.

My Kenmore dishwasher came with the house I bought and I was pleased with it so I did not replace it. It is and always has been a reliable brand that has proven to always outlast other so called reliable brand and has always been sold at a reasonable price. Having it is convenient. I can use it for storage and it doesnt use an excessive amount of water and it isnt excessively noisy when operating so I can enjoy TV while it works for me and I can be relaxed at the end of the day. Have no problems with it, but I would like it to use less water and electricity because both are an expensive item where I live.

Sears Kenmore Elite Convection Microwave Hood - Paid over $600 on sale for this item in July, 2012. Was installed about three months later. Now, as of April 2016, the microwave no longer works. For about the last three months, the microwave would work if I jiggled the door a couple of times after setting the time - however, randomly, it would turn itself off in the middle of the cooking cycle. Now, no matter what I try to do to get the oven to work, nothing! This is the last Kenmore appliance I ever buy. Remodeled the kitchen in 2012 and purchased all new Kenmore Elite appliances. After the experience with this microwave, I am done with Kenmore. I would hope that a microwave which retails for over $900 would last a little more than a few years!

Ive had this range for 6-7 years now. The motherboard was replaced 8 times in 4 years (fading, blinking, etc) and yet Sears would NOT replace it, they did extend my warranty one time, but its the absolute worst. If this range (Gas, Elite, Model 790) is not a lemon, I dont know what is. The repair guy (Mikey, on a first name basis because he was here so much) came to replace it one time and the one he brought, brand new, didnt work. I would never purchase another Sears product. Kenmore used to the Gold Standard and Sears used to be the King of customer service, no longer.

We remodeled our kitchen may of 2013, and purchased new elite, stove, refrigerator, microwave. 3 months after purchase, after using oven and turning it off, it was discovered that not only did it not switch off, it was super heating! We shut off the breaker. Called Kenmore, they sent a repair man out, who looked at it, and decided to replace the control panel. Took about 5 days for the part to come in, so I was without my stove for About 7 days. He replaced the part and we hoped all was well, but then, last week, it did it again. This is very scary! If we hadnt noticed, our house could burn down...again Kenmore wants to repair it, Im done with this lemon! I will never trust it again! Obviously, there is a piece in there that is blowing out this control panel. I paid a lot of money for this range, all I want is what I payed for. Kenmore was useless, but Sears is working with me. So hopefully, they will be replacing it for us....we will see over the next couple days...

We have had this for 4 years with no issues. Yesterday we had not used the microwave in several hours. Then my husband heard a pop in the kitchen. When we went out there the entire glass was shattered. There were small shards of glass on the stove and the floor. I have never heard of this happening. I googled it. That’s when I learned this happens if there is a defect in the glass. Thank goodness no one was in the kitchen or using the microwave at the time. A new microwave will cost less than the door will cost to replace. Go figure.

Works very fast and gets clothes very clean provided you use the right soap. Made sure that the lines are connected correctly. This was an item I bought on eBay and found that it was worth the price. Bought it bundled with a dryer. Cleans my items every time without fail. Only became unreliable when the top started to rust so I called the washer repair guy and asked to have the rust taken off. Instead they replaced the entire top of the washer. Appearance remained great until the rust showed up. The rust made the top of the dryer get dark and brown and strange. The appearance fell apart at that point. It was strange to see my clothes not look so nice at that point. It was very cheap, only a few hundred dollars so I was okay with the item totally falling apart when it did despite the fact that it was inconvenient. The value for me was perceived in the amount of money that I ultimately did not spend.

I preferred the appearance of the units that were in my price range and this Kenmore refrigerator has lived up to my expectations. It has fit its needs and use well. The size is convenient for my kitchen space, the door bins are much larger than standard refrigerators which is great for holding Juice bottles and such, I also like the see through shelves which make it easier to spot things in the fridge. But I would like better manufactured motor parts that are higher quality and do not burn up too easily. I would also make the shelves a bit easier to take out as sometimes it is a struggle to line up the tabs properly.

I purchased a Kenmore elite microwave three years ago. Model # 790-80373310. I only use my condo four months per year. So the unit is hardly used. It is an over the oven hooded convection as well. Problem is (could turn out to be a fire hazard) the microwave does not count down the seconds nor does it respond to stop or any other command. It just keeps on going. Sears response is that they would send someone for 249$ to look at it. I would like to know if I should report this to Safer Products Recall or if anyone has had a similar problem.

Mom always used and spoke positively about her Kenmore appliances. My initial expectations were met because the appliance was very nice and looked very good. The refrigerator was installed easy. Also, all the drawers and compartments were easy to understand, and clean. I like the reliability - never had refrigerator repaired. I like the ergonomic handle - easy to open & easy on the hand. I like the effective crisper drawer - keeps produce fresher. I like the temperature control dial, can turn temperature down when I am gone for an extended period. However, I would improve the length and width of some compartments on the interior door to fit a wider range of containers. I would also improve the seal on the door because it no longer seals closed as good as when it was new. I would make the entire refrigerator scratch proof.

I have a Kenmore stainless steel freestanding range serial #VF70220446 and model #790 961234 that I purchase in 2007. For some time this has been happening, the stove top range says hot and it even stays on when it is suppose to be off. One night, I passed by the stove and noticed that the range was high orange-having been for some time. I know I have to take the plug out in order for it to turn off and stay off.

Kenmore elite wall oven - Purchased in 2010, within the first 90 days, I used the self cleaning feature. It blew the thermal fuse. Repair guy informed us that there was a defect with the wall ovens that this would happen if you use the self cleaning feature. Sears replaced the oven. Our warranty ran out in August 2013. Overflow on a dish that I was cooking required me to use the self cleaning feature (first time on this oven). It locked the door after it finished cleaning. Called repair line and informed them what had happened and gave them the error code. Repair man came a week later and found that the motor cause the door lock was out and they would have to order the part. I dont understand why they did not bring one with them. I asked the gentleman to please bring a thermal fuse based on the last oven. Week 2 the repair guys shows up and puts the motor in and guess what? It will not heat due to the THERMAL FUSE being out. He does not have a thermal fuse with him and they will have to order the part and it will be another week. At this point I have blown my own fuse. 3 weeks without a oven that you told them on the phone what was wrong and they did not bring the parts with them is just a little much for me. PLEASE do not purchase KENMORE appliances unless you too want to experience the frustration that we have. I will never own another. Pass this on to everyone. This was purchased in Bowling Green, KY.

Kenmore has always been a leader in appliances and I have a wonderful stove that is easy to clean and includes enough room to cook a Thanksgiving meal! It has electronic ignition which has revolutionized lighting pilots on the stove top and an igniter that engages in the oven once a certain temperature is reached! I’m sure all brands include this technology but I’ve researched by virtue of customer reviews that Kenmore shines in less repairs overall! In appearance, it is beautiful and enhances the aesthetic value of your kitchen! Easy, understandable controls keep you adept of the functionality and less time reading handbooks! All in all, I have been quite content in my satisfaction of the Kenmore label! Congratulations to an innovative dependable company????

My family all pitched in so I could get the Kenmore Elite oven model #79098022802 through Sears. I picked up the oven from the Sears in the Hickory Hill Mall in Memphis, TN on January 17, 2011. Since then, I have had four service calls for the same problem, which is called an Error 14. This particular error message stops the oven from working, making it impossible to bake or warm anything up. Once the Error 14 message appears the oven completely shut downs. It does not let you override it or bypass it. The control part has been replaced twice and finally on December 26, 2012 Sears replaced the touch screen but still the Error 14 message remains.Sears had me purchase a premium warranty for $270. The oven cost $1,500. Since I have had this oven (January 2011), I have had to take off work seven times for the same problem. The Sears serviceman that came to my home to fix the oven worked on it for three hours trying to fix the Error 14 again. To this day, the oven is not fixed. The serviceman told me to call the Lemon Line for a replacement. I called and they gave me another appointment for January 4, 2013. On January 4th, the serviceman was at my house for 30 minutes. He talked to the service people and ordered the control panel part directly from the manufacturer. On January 11, 2013, the same serviceman installed the third control panel and it still did not fix the Error 14 issue. The oven will heat up to 114 degrees then it triggers the Error 14. At this point, the serviceman feels that he has exhausted all possibilities on fixing the oven and he is not coming back.The issue with my oven has been going on for two years. For two years, I have not been able to make my family meals to eat. I have not been able to make holiday meals for my family to enjoy. I have been forced to go to family and friends homes for the holidays just to enjoy a home cooked meal. I think that it is unfair that Sears has not taken care of this issue in a timely manner. No one should have to go without an oven for this long. I only want to be made whole. I would like for this oven to be exchanged for one of equal value ($1500) and a check for $270 for the premium warranty I purchased for the oven that still does not work.Since this issue began in February 2011, I have been extremely stressed and frustrated due to the fact that I am not able to use my oven to bake meals. Sears has offered me no recourse other than to sell me a warranty that has not been useful. I would greatly appreciate if someone from your company could exchange my oven for equal value but not the same brand.

My Kenmore is from 1974. My oven door squeaks a little and the knobs lettering is mostly worn off but I still love it. However, I can’t find parts for it.. Like new knobs, I’ve looked on several sites. It has a griddle in the middle which I love. It takes a lickin and keeps on tickin... Lol.

I was turning on the simmer select burner, and heard a gun shot like noise coming from range. It was terrifying and boiling water from the other burner splashed on my hand. Everything went dead on the stove. It tripped the circuit breaker. I called customer service and product recalls 5 times and kept getting transferred. No one seemed to care, other than to tell me our stove is not subject to recall. I consider this not only a waste of money, but a safety issue.

I spent two hours trying to talk with someone that would help me find out if there is a recall on my range. The outside glass of my oven shattered in the middle of the night. Luckily no one was near the range. I had glass everywhere. I did notice on this site that there was a similar case on Aug 2, 2016, so I wanted to talk with someone to investigate this problem. After spending much time trying to talk to a real person then finally talking with a person that wanted to send a technician to diagnose what my range needed and the cost to have a technician come to my home would start at $89.00, I gave up and just ordered the glass. I am very worried that this has happened more than two times and someone could seriously get hurt.

I am very dissatisfied with Sears. I believe that the quality of your appliances has declined & you are selling service contracts that you cant honor. I have bought Sears products for years & have seen a steady decline in the products & the services. I have had difficulty with my kitchen range & a service contract on my refrigerator, & a lawn tractor. I have waited for a service call for weeks, then the service people are late, or they cancel repeatedly. I have had multiple calls for my Kenmore Elite dual fuel kitchen range, which I believe constitutes a lemon & should be replaced. I have called Sears a number of times & spoken with people in supervisory positions, to no avail. I have decided to go public to warn others.

Flimsy electronics on 7131 gas range - You know its bad when you have to glue your range together with epoxy to cook! I used my range about 5 times over the span of 2 years in my farmhouse when the electronics module broke off and fell back into the range. When I opened the back up, I found that the control panel was installed with 4 tiny plastic ears that were way too fragile to use in a kitchen appliance. Since my warranty had expired, I just glued some bent aluminum to the sides of the control electronics and put it back in. It works, but in all my days as an electrical engineer, I have never seen something so flimsy that is supposed to work for the life of a product. Someone needs to know this.

I purchased a Kenmore Elite Double Oven 790.4812 in 11/2009. After a few years we had to replace the motherboard for both ovens. This cost almost $500 for a virtually new oven. Now the oven is not keeping the temperature when set so we are probably looking at doing the same thing again - or purchase another oven when this one is only about 5 years old. I do not feel Sears/Kenmore has the same quality as it used to. Kenmore used to be a top quality brand. Not so much anymore. I dont plan to purchase any more Kenmore products.

I purchased this range about six months ago, because I had an earlier model and loved it. Not so much this time. The oven bakes/roasts very unevenly, unless I use the convection feature. Recently, we found out the stovetop burner knobs are rendered useless VERY easily and VERY expensive to replace. There is a thin sheath inside the knob that fits over the shaft that controls the burner heat. This sheath often stays on the shaft when the knob is removed for cleaning. The first time it happened was by our cleaning lady, and she didnt notice that the knob was loose when she replaced it. We later figured out that the sheath had come out of the knob and just got lost. Now I am finding the sheath often stays on the shaft when I remove the knob and has to be replaced in the knob. It is very, very thin. We had to order a replacement knob and it cost $40!! $30 for the knob and $10 to ship. Not happy at all and will not recommend this product. Sad, because I have always had Kenmore appliances. No more.

Has lasted for years after many uses and many kids with tons of dirty clothes and a dirty husband. Even had shoes thrown in and still runs like a champ. Plus no lost socks! Works every time all the time. Even dries faster than other dryers Ive used and its great for quick use, plus I love all the options. The price is definitely worth it. I love the appearance of this dryer. It fits my decor greatly and matches my washer perfectly even though they are different models. Its very sleek and looks like a much more expensive dryer and its a mid range price dryer. I love that it looks like a high end dryer. This isnt your mothers dryer, with the old knobs and buttons. I love how this dryer looks.

Kenmore oven Glass shattered while baking. I bought this new 1 1/2 years ago and this shattered while I was baking. Very dangerous. Should be recalled. Could cause injury and fire. I would never buy this again.

I purchased a Whirlpool built HE Oasis Washer, Kenmore brand but Whirlpool constructed. It really is a piece of junk. I paid right at $1,000 in the fall of 2008 and within three months, I needed a service call. Then right after the one year warranty, I needed several parts replaced and now one year after, it has three error codes. Everyone is recommending the LG machines for everything because they last much longer! I am certainly not going to throw my money away on a Whirlpool appliance any longer. I went through the same thing with our refrigerator and microwave. I bought Whirlpool in 1980 and swore by it. I didnt replace an appliance (purchased washer, dryer, stove, refrigerator and dishwasher) all at the same time in June of 1980. All appliances lasted for 15+ years. Now, Whirlpool doesnt make anything to last! Large appliances are much too expensive to have to replace every three to five years!

We purchased this washer/dryer combo about 2 years ago and I have never been happy. MY clothes do not come out clean, only refreshed. The tank never fills with enough water to clean anything. The clothes get wet and flop around. I wash very small loads and I have to wash dishcloths and kitchen towels 2 or 3 times. This is not saving water. Every few weeks, I boil my dishcloths and kitchen on the stove to get them clean. I called for service and was told that this was the way this washer worked. I have been happy in the past with Kenmore appliances, but not this time. I am going to replace this 2 year old washer soon.

I owned a Kenmore refrigerator for many years. I liked the interior arrangement and found it easy to work with. The Kenmore ran maintenance free for many years. I would recommend Kenmore appliances to anyone looking for quality and dependability.

We purchased our new Kenmore Elite stove and had it delivered in November 2010 for our new home. By December 2011, we had to get the control panel for the stove fixed. A few months later, we had to call them again to fix the same problem. At both times, it was under warranty as we had purchased extended warranty. By October 2014, I was baking chicken in the oven at 350. I took the chicken out of the oven, closed the oven door, reached for a fork to turn the chicken and the oven suddenly just exploded. There was shattered glass everywhere popping on the floor like popcorn. The experience was extremely frightening and thank God there were no small children or pets around at the time. After the initial shock, we contacted Sears and only received apologies. We were fluffed off as it was no longer under warranty. We have not purchased a new one as yet but would never buy another Kenmore product again. We have shared this experience with our family and friends who are equally as shocked!

I like the size of the refrigerator and the separation (difference) of the refrigerator and freezer. The water pump (inside) is convenient, easy to use and keeps mistakes (overflowing water, accidental presses, etc.) to a minimum and off the kitchen tile. I love the size of the refrigerator and all of its compartments, but I do sometimes wish that the freezer had a little more space. (We do have a second fridge/freezer in our basement for holidays and alcohol.) The refrigerator looks very nice in our kitchen. It flows and does not look too clunky. (The black model) Matches our countertops and accents the oven as well. I would recommend the Kenmore Refrigerator and have to friends and family. Although a little pricier, we feel the value was well worth the reward.

The price of the dishwasher was in the price range that fit my familys budget. It is nice to get what you are paying for and that your money is spent on a item/dishwasher that will make you say, Money was well spent. I enjoy the size, because it dont take up too much space in my kitchen. I hope that when I purchase a new one that the size will fit where we want lose counter space. My kitchen is not big, so I need the dishwasher to be a decent size that can get the job done.I would improve the function so that it is easy to use. I need a dishwasher that is easy to function, but have the power to do marvelous job of getting the dishes clean and spotless glassware. Durable and long-lasting is something that needs to be a plus, especially when this is a important piece in homes. I wish it can be controlled with a remote, so that if I forget to start it I can do it with the remote. Also, make the writings bigger, and the knobs are more easy to read as to where you can tell that you have it on the correct setting picked.

The oven racks fall with little or no weight placed on them. It is so bad that they now dont fit. Ive read online that the interior lining of the oven expands and the racks fall. This is a MAJOR safety hazard. I have been burned and my wife has been burned as a result. After informing the operator who took my call that I am an attorney, the operator transferred me to a line for immediate help. The immediate help was for the operator and not me, as the transferred line hung up on me.

This is my first smooth top 2 door oven from Kenmore. Before I had a coil oven which lasted for 23 years. It came with our mobile home and sold it (still in working order) before we got a Kenmore.

This Kenmore fridge ended up fitting just right to my apartment which fights for space. I was recommended to it by my parents who had a good experience. It did meet my price range based on other brands and the large freezer was a good selling point. I like the ice maker and ease of filtered water. The shelves on the door had great storage options for smalls jars that could not fit anywhere else and the size of the drawers and shelf height were good as well. However, the width of the fridge was awkward, but Im sure there are many odd-sized spaces in different homes. And I didnt like the design of the outside of the fridge. It was ugly and didnt have good color options. Nonetheless, I would buy again.

My Kenmore microwave is 16 months old and it is arcing. I called Kenmore and they said SORRY. If you dont have insurance then we cant help you. Is the quality so bad that a consumer is forced to take out insurance now? I will never buy Kenmore products again. Now I am afraid that the stove, refrigerator and dishwasher will end up in the trash also. Do not buy Kenmore products. They are not what they used to be.

Purchased 3 appl. LG fridge $2700, LG dishwasher $900 and Kenmore Pro gas stove/elec. OVEN $3212.00 - yes $3212.00! Purchased 4/13. Total purchase with everything was $7285.99! Not even 6 yrs. old yet!!! Just replaced the dishwasher - it just quit working, not fixable, moved the fridge so they could bring in the new dishwasher and now the fridge quit cooling and needs a new compressor! Of course they expired 4/16 and never used them... The service call was $78.50 and even though the compressor is covered under warranty the LABOR will be $450!!! The stove has issues as well and will error and turn off the oven when cooking.... So upset and extremely disappointed in their performance or better word LACK of performance. Just sick over this having to replace again after this COST!!! There must be some recourse for the customer! So I guess it doesnt matter what you pay you will be lucky to get 5 yrs. out of your appliances.

Always wanted a gas stove. However, I did not know that I would dislike the oven! It’s undependable and inaccurate. Love the cooktop a lot. Am replacing the unit with a Kenmore Elite dual fuel as soon as possible.

I purchased a Kenmore brand oven approximately four years ago and this evening while preparing dinner, the glass door shattered all over my kitchen. I now see at least 100 online complaints for the exact same issue. I plan to visit my Sears store tomorrow but am not hopeful after seeing the anger and frustration of those with a similar experience.

Have had difficulty removing door for cleaning since the purchase of the stove... Kenmore! I sure have had problems with this unit!

The stovetop grids are so easy to clean, you can lift them completely off and polish the stove surface. Nice variety burners and center for grill, easy to make multiple pancakes at once. Oven is large and easy to clean, racks remove easily.

In the fall of 2017, we underwent a kitchen remodel and as part of that, had a Kenmore Electric Built-In Oven Model 790.4942 installed. So, it is only barely over a year old. Since the beginning we have had issues with it. The first time I used the self-clean function, about 3 months after installation, large brown spots appeared between the inner and outer glass on the front of the oven. A technician came out and said this was the result of using the self-clean function and not to use it! He said it was a problem and he didnt know why Kenmore kept using this function, with the same result!Since then, I had food consistently undercooked and purchased an oven thermometer. After following the instructions, I found that if setting the oven for 350 degrees, it only came to 325 degrees, so I followed the instructions to re-calibrate it, by upping the temperature 20 degrees. Then, things were cooking through, but scorching/burning on the bottom, so once again I used the oven thermometer and it indicated that although the oven was set for 350 degrees, it was now cooking at 375 degrees! I cant seem to get it right and Im frustrated. We paid $1,000 for this oven and it is not nearly as good or efficient as my GE 13 year old oven in the house I previously lived in!

The Kenmore Electric Range model #790.9011 is a traditional coil top stove that I purchased in 2011. Within 2 years of this brand new purchase I had to replace a burner fuse. The part costs $30. Within 5 years, there was a flash of light and a small explosion at the oven control panel and then it went blank. The part cost $170 to replace, assuming that would fix it, according to a parts store expert (he was a former repairman). I didnt think it was worth replacing and had to get a new range. The warranty was for only one year on the Kenmore and according to a store salesman all range brands only have a one year warranty today too. Manufacturers online claim that these types of ranges should last about 16 years. I have since found out that although the latest version of this Kenmore stove rates well with Consumer Reports, it is made by Electrolux, which has a poor repair history and poor brand reliability, according to Consumer Reports. It looks exactly like the Kenmore I bought 5 years ago. I wonder if the Kenmore I purchased in 2011 was also an Electrolux model. I definitely dont recommend the Kenmore Electric Range.

Our 4-year-old Kenmore range overheated and had an F10 alarm that could not be stopped without pulling the HOT appliance out of its space between the counter end and the wall. Not only did I burn my abdomen, but we dont know what my wife would have been able to do if she were alone when this happened.

My Kenmore stove has a digital display on the top center of stove. Two weeks ago, my son was home and noticed smoke coming from the kitchen. He realized that the stove was on fire. He ran to the fuse box and turned off the electricity. He then started to put the fire out. By then, the house was on fire. He was able to put the fire out, but it was too late. Cabinets, walls, floor, and kitchen was burnt badly. It has cost more than I can afford to fix everything. Well, the fire was caused by the timer of the stove, which you can see in the picture. I tried to contact Kenmore, but of course they gave me the runaround. Now, I have a burnt kitchen. I am unable to afford to fix and cant afford another stove.

Kenmore Elite 75339 - After about 3 weeks of using this range we realized that it was leaking gas. Had a service consultant from the gas company come out to sniff for leaks and he informed us it was leaking from the regulator and 2 of the burners. He told us this was the 4th or 5th Oven he had seen leaking like ours. We called Sears to have the oven exchanged and they setup another delivery for a few days later. After waiting about an hour or so after their so called scheduled delivery was suppose to be I called to find out where they were. The delivery consultant informed us that the new oven they were suppose to deliver was also damaged and that they needed to reschedule another delivery. Sears couldnt even be bothered to call and let us know. At this point we are just trying to get a refund. Enough is enough. Trying to navigate Sears customer service seems to be a battle all on its own. Its no wonder with customer service this terrible why the company is such a bad financial situation. Save yourself A LOT of hassle and buy something other than this range and save yourself even more hassle by shopping somewhere other than Sears.

My stove was in the house when I purchased it. It is a glass top range which I find easy to keep clean but I would prefer a gas stove if I had a choice. Kenmore appliances are good and this one works just fine.

Are these just throw away stoves? Bought a house with Kenmore appliances. Lucky then we had home warranty. First the refrigerator kept freezing up, so warranty sent out Sears to fix it. It was the timer bad. Model 10657368702- 2009 model. Then the stove/oven start burning everything we baked. It was stuck on broil. Warranty company again sent out Sears, said control panel was bad. A week later same thing, Sears was sent back out, control panel, diff. service tech. Ok its working again. Keep in mind, we were starting on pies for the holidays when it chard them to a crisp. Now less than year later, its control panel again. Stuck on broil and smoke you out. Home warranty has now expired. This part is over a $100! No dreaming way. How much is this stove going to cost us in the end? Under home warranty I was paying a copay, now this. The model # is 79096018502. Its now sitting in our kitchen and useless. Gotta pay to haul this thing off now. Its not that far from new. Come on now, three control panels in less than a year at over $100 a pop. So, do we as a Kenmore customer keep buying this control panel at that $100 or would you risk buying another Kenmore and most likely have same expense happen again?

I sent an e-mail a couple weeks ago with no response, so I contacted Kenmore yesterday regarding the self-cleaning of the gas range which left spots on the bottom of my oven. I did everything the manual stated to do and also took out the racks and self cleaned them myself. The representative on the phone told me to put a hot cloth with white vinegar over the area, and then I may have to rub the area, if that didnt work to take a razor blade and lightly go over area and the spots would be removed. After trying both methods neither worked. I phoned again and another representative told me she could have a tech come out the following day but it would cost me $75.00 or $39.00 a month to cover all appliances in the house. I told her absolutely not and informed her that I would not be purchasing anymore Kenmore products. Then out of curiosity I wondered how much the part would cost just to replace it and after researching on the internet the part was $60.00. So therefore I would have had a tech come out for $75.00 then probably charge me at least $100.00 for the part and to replace it, what a rip-off. Other customers please do research before falling for this scam.

DO NOT BUY FROM SEARS! Please help to get Sears to own up to their stoves that are fire hazards... I purchased a stove at Sears 3 years ago... has plastic handle on top of oven door and is self cleaning. I used the self clean for first time and got little brown spots on handle.. called and their response was use Mr Clean eraser... spots got worse after each self clean. On December 22 2014 I put on my self clean for 2 hours, left the house and came to find out my oven door had melted! I called Sears and they said would send out tech to look at it but I would get charged for it (no warranty). I told them that it was a serious fire issue and I was not going to pay for tech to come out and tell me Yep it burned and is no good! Warnings tell you not to put plastic near high/intense heat! They said someone would contact me about the issue... after repeated attempts, no one got back to me until end of January!I had to purchase new stove as this one was unusable ($900). Sears kept asking me for model # but I did not have as I had gotten rid of old stove and for them to review the Dec 22 call... This went on until last Friday and all they could do was offer me a $50 gift card!!! They acknowledged that they screwed up and this was the best they could do! Sears does not care about their products or customers. I am out $900 because of Sears and most of you know that I am a single income parent. Worst case is that had I used the major self clean option, my house could have burned! 3 days before Christmas and Sears did not care! PLEASE POST THIS AS PEOPLE WHO HAVE PLASTIC OVEN DOOR HANDLES NEED TO BE AWARE THAT THE STOVE CAN CATCH FIRE! PLASTIC AND HIGH HEAT DO NOT GO WELL TOGETHER.

They have good equipment. No problem. l would tell everyone that need stove, washer, dishwasher, and all appliances from Kenmore. I have a Kenmore freezer. A Kenmore dishwasher. When my dishes stop working they came out to check and got it fix it. My friend is buying a washer and dryer on Oct.3. 2015 from Kenmore.

I purchased a Kenmore glass top range ten years ago. It had everything that I wanted from a self cleaning feature, warming drawer, warming stove top burner to name a few. However, the first thing I had a problem with was the screws to the door handles were in constant need of tightening, then the area around the front of the handle cracked. I use my oven less than 6 times a week on average and only once a day.The other day, while waiting for my oven to preheat, there was an explosion, the door flew open and the inside of the oven was on fire. We managed to get it under control without having to call 911. And we were able to shut the oven off at the stove top (reading other reviews, people had to shut it off at the breaker). My house was full of smoke. Needless to say, I am in shock and horror over this situation. I cant for the life of me figure out why this happened. What if I were using the self cleaning mode? The oven would have been on lock!!! So I guess it would have blown the door off?I will not consider repairing the oven, nor will I consider another Kenmore appliance of any kind. I had also purchased a Kenmore dishwasher which never washed the dishes that well from the start and parts were cheaply made. We replaced that in 5 years time. I resent spending my hard earned money on junk that doesnt function well when you have it and it has to be replaced every 5 years. I have a 30 year old fridge in my basement and never had an issue with it - which is the way it used to be. You replaced those items because you wanted to update style and technology - not because it caught on fire and potentially could have burned the house down. What is more disturbing is that there are plenty of the same complaints on here about the fires and nothing has been done about it.

I purchased a Kenmore Electric Built-in oven, model 790 in 2011. Today the fan will not shut off. I had to turn the breaker off. The oven racks are also falling down which is becoming extremely scary and I am afraid to use the oven. I will be calling Sears tomorrow but suspect after reading all these other similar reviews to expect nothing from Sears other than to say they will send someone out. What happened to dependable products and dependable stores? I always looked to Sears and their products in the past but no more!!!

The microwave oven tech explained that unless you open the very difficult to open door exactly right, then you might pop the fuse in the oven and short it out. If you lift up just slightly on the door rather than pulling precisely level it could pop. Very poor design if its that easy to do.

I bought a Kenmore gas range from Sears in Sept. 2012. I recently tried to use the broiler and the self cleaning features (not at the same time of course). When using these features, the range produced an extreme amount of a chemical smelling smoke that filled my house and set off my smoke detectors. I called a technician and was told that the unit was burning off a cutting oil that is used in the manufacturing process and that the smoke was perfectly normal. REALLY??? My husband has asthma and has had to leave the house because of the smoke. I cant get anyone from Sears of Kenmore to help me. I am incurring costs like crazy trying to get this mess cleaned up, paying for my husbands hotel and paying a company to come in and run air scrubbers. I have also had to remove the stove from the house in order to reduct the smell of toxins and now I have no way to cook for my family.

This Kenmore model had high ratings on several websites including Consumer Reports. I did a lot of research and It was definitely the best rated refrigerator in my price range and it had received great reviews from people that already had one. Consumer Reports recommended it. I like the solid construction and that the handles were grips inside the doors instead of on the door where you feel like youll pull the door off. There were lots of drawers and room to organize everything and shelves were able to be rearranged for tall objects. Good constant temperature throughout and freezer never iced over. But Kenmore could make the freezer section larger and make just one shelf on the door. Too crowded with two and hard to fit items in there. Also, maybe add a shelf inside the main part of the freezer to separate meats from other stuff. Had an ice maker which was a nice feature but it always got stuck and was loud and could startle you out of sleep at night. Nevertheless, Kenmore was a great refrigerator and met and even exceeded my expectations. I would buy another Kenmore.

I have never had any problems out of mine. I would recommend it to everyone looking to purchase a dishwasher. They should get one them. They are good quality, long lasting and dependable. Everybody should have this brand. They are really good on their sizes. They have the right size for everybody. They have a long range of models so Im sure you will find the right size one you are looking for.Very good looking models. They look somewhat similar but you can tell the difference between them. I have a black one to match my other appliances but I really liked the one I have and the stainless ones they are very nice. They dont really cost that much for the quality of them. Its well worth it but Im a firm believer in you pay for what you get and you get good merchandise with this company.

The handle of our Kenmore Elite oven door fell off. When my husband tightened the screws on the handle, the oven door glass shattered scattering glass throughout the main level of the house. Sears is not admitting this is a defect even though this has happened to many others. When I contacted Sears they referred me to the repair center but they are not willing to replace the door without charge because it is not under warranty or recall. The oven is only 5 years old. The handle should not fall off and the glass should not explore regardless of age.

Ive had my Kenmore for 12 years and never had a problem with it. Thats why all my appliances I own are Kenmore. My Fridge, stove, washer and dryer are all Kenmore. I had 1 problem with my dryer but they came out and fixed it without any problem. I would highly recommend Kenmore.

I have purchased Kenmore appliances since 1962. Washer, Dryer, dishwasher, range, microwave and even an electric can opener. I have complained loudly and often about this washing machine. I have contacted the Sears store where I purchased a washer & dryer in August 2012. The design of this machine is unbelievable and I am far from satisfied. This machine requires that one put the clothes and detergent and/or bleach in with the clothes. The machine immediately locks and fills with about a quart of water. Meanwhile, the clothes are setting in strong soapy water or bleach for over a minute. Subsequently, it results in spotted and ruined clothing, towels, sheets, etc. In addition, you can only wash clothes in the delicate cycle, to prevent ripping and shredding of laundry. Once the cycle is finished, one must go to the rinse/spin cycle in order to add Downy. This wastes water.Finally, I was directed to Repair Service where the Rep told me that the cost of a one year warranty was $80.00. She said that I only had to pay her $49.99 at that time and to give a check to the repairman for the additional $30.01 on the day of service. I thought it odd that she would not allow me to pay the entire $80.00 while on the phone but went along with it anyway. I was in TOTAL SHOCK when the repairman told me that I had to write him a check for $80.00. I explained to him what the Warranty Rep had told me and he said that the Warranty was $49.99 per month with an $80.00 deductible each visit. Who in his or her right mind would pay $599.88 for a contract on a washing machine? One could purchase a top of the line washer for this amount.SEARS IS GOING OUT OF BUSINESS AS A RESULT OF POOR SALES (I WONDER WHY). Do not make any purchase from Sears because the motto on the doors of each store say, Satisfaction guaranteed or your money back is not worth the ink that it was stamped on with! Sears has promised to refund me $49.99+$80.00+$30.00 gift card. This paltry sum does not even begin to reimburse me for all of the discolors clothes, towels, blankets and all of the discolored clothes that have been ruined by this machine! My attorney (Consumer Affairs attorney) is filing a lawsuit in federal court. If anyone else wants to join in on this lawsuit, you may e-mail me! Do not waste your time trying to deal with corporate because they will do nothing to help you. I am 71 years old and was not told of the bad features on this machine.

I have a Kenmore 79041053101, the oven locked (5f error code), had to use YouTube to open it, the top burners are difficult to maintain. Repairman fees from Sears is insane $80 are. I have been informed that to replace control board it will cost about $500. It came with the house, 4 yrs old but I will not repair and will never purchase a Kenmore appliance.

Purchased a Kenmore Electric Range in March 2017. Last Monday night 11/06, while using the oven at 450 degrees, the glass in the oven door exploded and shattered. 3rd party technician arrived today for service appointment. Opened the door and confirmed the window was shattered (nice work genius) and informed me that it would take two additional weeks for the parts to arrive. In my opinion, if something this violent happens to a product, then I would say its defective. I want my defective stove to be replaced!I have spoke with exactly 10 Sears and Kenmore representatives today and have not received any assistance on the replacement of my defective stove. Even drove down to the store I purchased it from to seek some assistance... That was a useless waste of time! I have even had two representatives tell me that it usually takes seven or eight occurrences or service calls before they deem a product un-repairable and would consider replacing it. So... Kenmore and Sears would rather keep an appliance in service with risk to my family if the window decides to fully explode and shatter, rather than just replacing a range??? I have never experienced such a poor level of customer service as I have today. This is a perfect example of why the Sears Holding stock is only at $4.50 per share this morning and the fact that they are closing another 100+ stores. They treated me like I was some sort of thieve and all I was trying to do is replace a defective range to keep my family safe. What really blew me away!!! I told the last customer service person that Kenmore does NOT stand behind their quality or product! Freddies response was that Kenmore doesnt even produce or manufacture the ranges. They are made by Whirlpool and Kenmore slaps their brand name on the product. Freddie wasnt even fazed, almost like he didnt even care. Guess I wouldnt care either if I was working for a sinking ship!

I bought all 4 appliances at one time, Kenmore elite top of line bottom freezer/ref, dishwasher, microwave and electric stove. Ive owned them for at least 4 years and had problems with all of them. I paid top dollar for junk. What put me to post my displeasure was the refrigerator. About 1 month after warranty expired I began to receive Er 1F messages. I read on internet to pull the plug and it will resolve problems. I did it several times a year since then and problem would resolve and come back again. Now its becoming more frequent and water is now leaking from ice-maker. Going to change fan and motherboard to see if it solves the problem. Dishwasher also top of the line which I had to change major part that failed which caused major flood/water damage to house. Lucky that was still under warranty at the time. I would not recommend this product to anyone. Buyers beware. I signed up to a class action suit regarding refrigerator problems couple years back but did not hear back from group filing lawsuit. Sears and Kenmore should stop selling these inferior products with the elite tag. I had a GE appliances that lasted for 10 years or more which was much cheaper and more reliable than these terrible products. No wonder they were pushing me to purchase extended warranty cause there was known problems with these awful appliances.

Several months ago, while I was standing in my kitchen with my 9 year old granddaughter, we heard a high pitched noise. What happened then was terrifying. The outer glass on my Kenmore range model number 79075716893 had exploded out towards my granddaughter! I called Sears and was transferred through at least 4 representatives, only to be transferred to the repair department again. I received no help at all. Then, when I asked to speak to a supervisor, my call was disconnected. Sears needs to get on the ball when it comes to safety and not run away from the problem before someone gets hurt!

I bought this gas stove at Sears at least 20 years ago. It still looks almost as good as new; the only damage is a chip that the men who installed a replacement floor made somehow. It has never needed repair. Its easy to clean and still works perfectly. I bought a second one used for my lake house 10 years ago with the same experience.

I bought my gas stove in 2002. It is still working very well. I’ve replaced only 1 part, the igniter. The burner pans and and grates are still in fabulous condition. The oven door glass has build up, but a little elbow grease will help that. The oven temperature is accurate, although it can be a little hotter in the back.

New stove < 7 months old, on 07/26/2014 @ 0300 cold and unused for days, the lower oven front door glass exploded all over my kitchen like a small bomb. Terrified my wife, and we had glass over everything in the kitchen even well above the level of the door... counters, pictures on the wall, etc... Sears-Kenmore personnel most unhelpful in regards to servicing the warranty and providing corrective action. This company is a dead-man walking in regard to customer service... When you google this Kenmore exploding oven door, there are thousands of cases on the net. I wish I had been bright enough to google it thusly before the purchase. The stove was not cheap. An expensive lesson...