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Kenmore Range Repairs
Kenmore Range Repairs

Kenmore Range Repairs

If you're looking for help fixing your Kenmore Range, look no further! Our comprehensive Kenmore Range repair guide will explain common issues, provide tips, and maybe show you how to repair your appliance.

For the home, kitchen and beyond, Kenmore manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Kenmore appliance repair from experienced professionals, your local Appliance Helper can help.

My Kenmore Oven is Not Heating 
Igniter. The igniter is the most commonly defective part for an oven not heating. The igniter has two main functions. First, the igniter draws electrical current through the oven safety valve to open it. Second, the igniter gets hot enough to glow and ignite the gas in the oven burner. If the igniter gets weak, it will fail to open the safety valve correctly. If the valve does not open, the oven will not heat. To determine if the igniter is defective, observe the igniter when the oven is on. If the igniter glows for more than 90 seconds without igniting the gas flame, this indicates that the igniter is too weak to open the valve. If the igniter is weak, replace it. If the igniter does not glow at all, use a multimeter to test the igniter for continuity. If the igniter does not have continuity, replace it. 

Kenmore Oven doesn't bake evenly 
Bake Element. If the bake element is burned out, the oven will only be heated by the broil element. This will cause the oven to heat unevenly. When the bake element is heating properly, it glows red hot. If the element does not glow red, this indicates that the element is not heating. Often, if the element has burned out, it will be visibly damaged. Inspect the bake element for holes or blisters. To determine if the bake element has burned out, use a multimeter to test the element for continuity. If the bake element does not have continuity, replace it.. 

Kenmore Oven broiler not working 
Broil Element. The broiler element may have burned out. When the broil element is heating properly, it glows red hot. If the element does not glow red, this indicates that the element is not heating. Often, if the element has burned out, it will be visibly damaged. Inspect the broil element for holes or blisters. To determine if the broil element has burned out, use a multimeter to test the element for continuity. If the broil element does not have continuity, replace it. 

Kenmore Stove heating element not working 
Surface Element Board. The surface element board has relays that regulate the power supply to the burners. If one or more of the relays fails, the surface element won’t work. If two or more burners fail at the same time, this indicates that the surface element board is likely at fault. If only one surface element won’t work, use a multimeter to test the element for continuity. If the surface element has continuity, the surface element board might be defective. 

Kenmore Stove burner won't light 
Spark Module. The spark modules provides power to each surface burner spark electrode. If the burner is produces a weak spark, or if the burner sparks intermittently, the spark module might be defective. Before replacing the spark module, first check the spark electrode and the spark wire. If the spark electrode and spark wire are not at fault, the spark module is likely defective. If the spark module is defective, replace it. 

Kenmore Oven temperature not accurate 
Bake Element. When the bake element is heating properly, it glows red hot. If the element does not glow red, this indicates that the element is not heating. Often, if the heating element has burned out, it will be visibly damaged. Inspect the heating element for holes or blisters. To determine if the bake element has burned out, use a multimeter to test the element for continuity. If the bake element does not have continuity, replace it. 

Kenmore Oven light is out 
Light Assembly. If the oven light is out, the entire light assembly may need to be replaced. Often the light assembly components are not sold separately. 

My Kenmore Stove Oven's Not Working 
Bake Element. When the bake element is heating properly, it glows red hot. If the element does not glow red, this indicates that the element is not heating. Often, if the heating element has burned out, it will be visibly damaged. Inspect the heating element for holes or blisters. To determine if the bake element has burned out, use a multimeter to test the element for continuity. If the bake element does not have continuity, replace it. 

Kenmore Oven not self-cleaning 
Door Lock Motor and Switch Assembly. During the oven's self-cleaning cycle, the door lock switch activates the door lock motor to prevent the oven door from being opened. If the door lock motor and switch assembly is defective, the oven door will not unlock once the self-cleaning cycle is complete. On most ovens, you can open the oven door by removing certain screws or panels. Check your owner's manual for further instructions. 



Related Error Code Pages:
Kenmore Refrigerator Error Codes, Kenmore Range Error Codes, Kenmore Washer Error Codes, Kenmore Dryer Error Codes, Kenmore Microwave Error Codes, Kenmore Dishwasher Error Codes, Kenmore Water Heater Error Codes, Kenmore Gas Grill Error Codes,

Related Troubleshooting Pages:
Kenmore Refrigerator Troubleshooting, Kenmore Range Troubleshooting, Kenmore Washer Troubleshooting, Kenmore Dryer Troubleshooting, Kenmore Microwave Troubleshooting, Kenmore Dishwasher Troubleshooting, Kenmore Water Heater Troubleshooting, Kenmore Gas Grill Troubleshooting,

Related Repair Pages:
Kenmore Refrigerator Repairs, Kenmore Range Repairs, Kenmore Washer Repairs, Kenmore Dryer Repairs, Kenmore Microwave Repairs, Kenmore Dishwasher Repairs, Kenmore Water Heater Repairs, Kenmore Gas Grill Repairs,

Related Parts Pages:
Kenmore Refrigerator Parts, Kenmore Range Parts, Kenmore Washer Parts, Kenmore Dryer Parts, Kenmore Microwave Parts, Kenmore Dishwasher Parts, Kenmore Water Heater Parts, Kenmore Gas Grill Parts,

Related Price Pages:
Kenmore Refrigerator Prices, Kenmore Range Prices, Kenmore Washer Prices, Kenmore Dryer Prices, Kenmore Microwave Prices, Kenmore Dishwasher Prices, Kenmore Water Heater Prices, Kenmore Gas Grill Prices,

Related Pages:
home range price, range contractor replacement cost, residential range system, house range service, range installation near me,


Kenmore Range Repairs

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Product Reviews:

I purchased a custom home a few years ago and the microwave and oven combo
I purchased a custom home a few years ago and the microwave and oven combo were installed. The paint has peeled inside my microwave and is now rusted. I have called customer service and they advise purchasing a whole new set, although this is almost new or very gently used. Customer service is not helpful (extended wait hold time; ignorant product sales representatives who transfer to other departments with ignorant personnel). When I asked to speak to a supervisor the call was dropped...This has happened on numerous occasions, so it is not just a fluke. I will NOT purchase ANY KENMORE product ever! I advise others to consider purchasing any other brand but KENMORE.
Published: July 14, 2013
Dora of Orange, CA
Source: consumeraffairs.com

I purchased this Kenmore convection range in July 2011 online from Sears fo
I purchased this Kenmore convection range in July 2011 online from Sears for $782.16 with free delivery. A few weeks ago, I was using the self-cleaning cycle when I heard a pop and saw a spark of light. I turned the cycle off, let it cool and turned the cleaning cycle back on and finished the cleaning. In my heart I knew there was something not right. I tested the preheat and it seemed slow, but I was able to use the oven a few times after that. Then the last time I turned it on, I got a weird chlorine smell/burning plastic?...That was it... No more oven. After the disbelief subsided, I started making phone calls. Per Sears... my one year warranty was up and I was up a creek. Sears repair sent a repairman ($80.25 with tax) and I was told it would be $348.02 to repair the electronic range control and overlay.Needless to say, the repairman had little to say except, These things are mass produced, its the manufacturer (Kenmore? probably not) not Sears. I guess Sears only sells the junk. After that they have no responsibility. He also had the gall to say, It is what it is, and left coupons for a percentage off a new stove. The little Troll even gave me a line about purchasing a new warranty after they repaired their junk. TWILIGHT ZONE... I will never buy another Kenmore product nor will I buy from Sears. If I could give a negative star rating I would... Now I need to go look for a stove as I am raising three grandchildren and they like to eat regular... Guess you get what you pay for... or not!
Published: August 22, 2013
Relda of Winter Haven, FL
Source: consumeraffairs.com

This fridge lasted almost 3 years before I moved and left it at my old home
This fridge lasted almost 3 years before I moved and left it at my old home. It worked very well and the ice machine was fantastic. The produce stayed very fresh also. Very small freezer. Too small to do big shopping trips at one time. Always had to rearrange and stuff things in. The produce drawers are small too. Stainless steel was beautiful. The shininess always showed. The machines were elegant. The inside was refined and modern. It was very nice looking in general. The value was just fine. The price was just right for a machine that lasted for so long and never had an mechanical issues. The value was very balanced.
Published: October 28, 2016
Taylor of East Hartford, CT
Source: consumeraffairs.com

Purchased about 13 years ago so I realize things can start going wrong. Thi
Purchased about 13 years ago so I realize things can start going wrong. This was my first (and last) glass top range as I had always wanted one. The heating is not stable. Of course being electric, it does turn itself on and off but that just regulates the temp of the element not your pan. Hard to keep clean especially if you spill something that has sugar in it, like bbq sauce, and it burns on as you still have to cook and burner takes a while to cool. I grew up using gas stove/oven at home. Upon moving around, I have come to get used to electric and when glass tops came along, I really wanted one. I am over it now. Ready to get gas back.
Published: February 3, 2021
Lisa of Tulsa, OK
Source: consumeraffairs.com

I have had this stove for a long time and had no problems with it. It work
I have had this stove for a long time and had no problems with it. It work great. I love it. I use it every day. It was a good buy from Sears. I would tell my friends to buy one. It come with a warranty when you buy it from sears. It is a good brand.
Published: February 6, 2021
Thomas of Las Vegas, NV
Source: consumeraffairs.com

Purchased a replacement Kenmore model 79094192310 convection range in Janua
Purchased a replacement Kenmore model 79094192310 convection range in January 2015. In December 2015, oven heat went wild and would not turn off until I turned off breaker. Called service since still under one year warranty. Girl assured me it was a bad heat probe, even though I told her I was sure it was a blown controller. Delaying Christmas baking waiting a week on scheduled tech and probe. Of course, tech arrives and assures me the controller is bad. Although his computer said he had the part on his truck, he did not and ordered replacement scheduled for yet another week later. Totally unacceptable. I then ordered the part online from another supplier with one-day shipment. Paid for the part myself. I will install myself. Tech assured me the range was made by Frigidaire, however, part supplier told me this model is made by Electrolux. Whatever. Poor quality. Will never buy Kenmore again. BUYER BEWARE!
Published: December 16, 2015
Lloyd of Fairfax, VA
Source: consumeraffairs.com

Kenmore Elite model 790 789 02000 - Bought a 5 year old home - oven not wor
Kenmore Elite model 790 789 02000 - Bought a 5 year old home - oven not working - $495.00 to repair. Needs 1 ignitor, 1 controller, main PCB to be replaced. This was only a summer cabin, oven seldom used and its broke already. Will have to wait to repair or buy new as still have 2 Mtg.
Published: September 25, 2014
Laurie of Cohasset, MN
Source: consumeraffairs.com

Kenmore Electric Range Model 790.9742 - Purchased in April 2010. The racks
Kenmore Electric Range Model 790.9742 - Purchased in April 2010. The racks are no longer and it collapsed during the cooking process due to the oven liner warping and bowing out. Repairman says it is unrepairable and there are no racks available to fix this problem. Sears tells me this is an isolated problem and they have never heard of this problem before. Really?! Its all over the internet on not only Kenmore, but LG, Jenn-Air, Whirlpool, and other brands made for Sears. All Sears will do is give me a 20% discount off a new stove because I did not buy the extended warranty. I sincerely doubt the extended warranty would have covered an oven liner since it is not a replaceable part. It is part of the oven, according to the repairman. I was nearly burned when I pulled out a casserole to check on it. Dutch oven also fell after a few hours while it was cooking in the oven. Luckily, the door stayed closed and the Dutch oven fell straight down. It could have caused a major grease fire. Sears refuses to admit there is a problem with the steel used in the oven liner. Sears no longer stands behind their products. They say they are sorry. I am disappointed in the longevity of my stove. Well, yes, it is only 2 1/2 years old and this shouldnt be happening. It would have happened sooner had I used the self-cleaning oven feature which I have yet to do and it would have caused additional warping and bowing. I have an oven I paid $1000 for and is unusable because I, more than likely, will get burned or a fire will happen due to these racks no longer fitting.
Published: January 27, 2013
Lynne of Amherst, OH
Source: consumeraffairs.com

Bought our Oven 2009 (Kenmore Elite)... Dec 2013 turned on the Clean Oven,
Bought our Oven 2009 (Kenmore Elite)... Dec 2013 turned on the Clean Oven, and after two hours heard a loud pop. Could not open oven, because it was on clean. When we did, found a hole in the bottom of the oven and you could see the heating element. The light wasnt working, and our outside panel was only half working. Called Sears repair, and said would cost $950 to fix ($500 for labor). I said that this was dangerous, that my oven basically exploded on CLEAN feature. He said I know, most of my calls are because of the SELF Clean. He told me Self Clean, Self destruct. He said he wont let his wife use the self clean because of the problems it causes with ovens. He makes his wife clean the old fashion way because of all the problems he has seen. He said there were no recalls, and he couldnt give me a discount. He asked if I had the extended warranty problem. I said no... but this shouldnt be happening. He said he agrees, but he was only the service man. I am really disappointed that this is considered normal... and it is a big hazard... I am now in the process of finding a new oven... and believe me it wont be Sears... and wanting an oven without self clean... That feature should be taken off... It is amazing how much more you spend on an oven with that feature, a feature that can blow up your oven. The pride sure has gone out of American Made Products... Just venting... no pun intended.
Published: January 31, 2014
R. of Blythewood, SC
Source: consumeraffairs.com

Has lasted for years after many uses and many kids with tons of dirty cloth
Has lasted for years after many uses and many kids with tons of dirty clothes and a dirty husband. Even had shoes thrown in and still runs like a champ. Plus no lost socks! Works every time all the time. Even dries faster than other dryers Ive used and its great for quick use, plus I love all the options. The price is definitely worth it. I love the appearance of this dryer. It fits my decor greatly and matches my washer perfectly even though they are different models. Its very sleek and looks like a much more expensive dryer and its a mid range price dryer. I love that it looks like a high end dryer. This isnt your mothers dryer, with the old knobs and buttons. I love how this dryer looks.
Published: July 1, 2016
Rachael of Phoenix, AZ
Source: consumeraffairs.com

I bought all 4 appliances at one time, Kenmore elite top of line bottom fre
I bought all 4 appliances at one time, Kenmore elite top of line bottom freezer/ref, dishwasher, microwave and electric stove. Ive owned them for at least 4 years and had problems with all of them. I paid top dollar for junk. What put me to post my displeasure was the refrigerator. About 1 month after warranty expired I began to receive Er 1F messages. I read on internet to pull the plug and it will resolve problems. I did it several times a year since then and problem would resolve and come back again. Now its becoming more frequent and water is now leaking from ice-maker. Going to change fan and motherboard to see if it solves the problem. Dishwasher also top of the line which I had to change major part that failed which caused major flood/water damage to house. Lucky that was still under warranty at the time. I would not recommend this product to anyone. Buyers beware. I signed up to a class action suit regarding refrigerator problems couple years back but did not hear back from group filing lawsuit. Sears and Kenmore should stop selling these inferior products with the elite tag. I had a GE appliances that lasted for 10 years or more which was much cheaper and more reliable than these terrible products. No wonder they were pushing me to purchase extended warranty cause there was known problems with these awful appliances.
Published: November 14, 2016
emerito of Elkridge, MD
Source: consumeraffairs.com

Kenmore over the stove microwave. Four years ago the handle cracked on the
Kenmore over the stove microwave. Four years ago the handle cracked on the lower attachment point. So, I went online & ordered a new handle. Im a retired Maintenance Master Electrician 47 yrs so replacing a handle should not be a problem. Ha Ha. Was I wrong I removed the door & the plastic trim from door, I gave up an hour later and called Kenmore for service. The technician came out & we both worked for another hour with no success. He said, Lets order a new door. About 10 days later he came back with the new door. He said that he was very sorry that new door cost $300.00, thats half the cost of the microwave new. It was over $700.00 on sale. But what are you going to do? So I said yes. He felt so bad he did not charge me for the service call. So now here we are on Sunday, my wife finds a piece of black plastic on the stove top. She looks & its from the bottom on the handle on the microwave. It has broken in the same as the last time. I told that I was not spending another $300 for another door. So, while I was cleaning the door with alcohol, I found a crack in the door on the bottom to the left of the handle. I got some 5min Epoxy & have glued the handle. Remember there are only 2 people in this house & we are 70 yrs. old. I will be looking for a commercial grade microwave to replacement this one but I guaranteed that it will not be a Kenmore or a Whirlpool.
Published: July 11, 2019
Jim of Metamora, MI
Source: consumeraffairs.com

Kenmore Electric Range Model 790. Do not purchase this product!! The past f
Kenmore Electric Range Model 790. Do not purchase this product!! The past few years we have been dealing with this range going directly to broil while baking. Almost started a house fire when it first happened. After calling and writing Sears I have gotten no response, no help or assistance with repair and there has been no recall even though I have read hundreds of similar incidents. I have unplugged it, reset breaker, and it works for a week or two then does it again. I have learned to cook using broil but it gets too hot and code error F10 flashes. Absolute terrible product and I am disappointed in Sears for not helping people out and for safety reasons, getting these ranges out of peoples homes. No wonder Sears is all but going out of business. You cannot run a successful business selling this kind of appliance. PLEASE RECALL THIS ELECTRIC RANGE!!
Published: August 10, 2017
Gloria of Bucksport, ME
Source: consumeraffairs.com

We have a Sears Kenmore self-cleaning oven. Last week the broiler came on,
We have a Sears Kenmore self-cleaning oven. Last week the broiler came on, when the oven was off! I thought I smelled something hot in the house and found the oven extremely hot, on the verge of being on fire. After shutting off the breaker and allowing the oven to cool, my husband turned the breaker back on. Oven is still off. The broiler came on. We allowed the oven to cool again. My husband removed the back panel and disconnected the broiler. However, we are not comfortable with the stove and will be replacing it - but Not with a Sears product. My daughter had the same range. Two years ago my granddaughter (age 16) was baking cookies. She put a tray of cookies in the oven, left the room and the self-cleaning came on. The cookies started on fire and she could not open the oven because the self-cleaning lock was on. Stove was a total loss. Lousy product.
Published: May 4, 2015
Cynthia of Duluth, MN
Source: consumeraffairs.com

I have an electric range from Kenmore. This stove/oven does a wonderful job
I have an electric range from Kenmore. This stove/oven does a wonderful job with its cooking temps. Some electric stoves overheat and does not cook properly but Ive never had that issue with my Kenmore. I trust my stove to cook at the proper temps that I put it on. I really have no complaints as far as I can think of and Im happy with my ownership of Kenmore products.
Published: February 7, 2021
Romona of Saginaw, MI
Source: consumeraffairs.com

My Kenmore electric stove/oven is 20 Years old. That is when Sears sold the
My Kenmore electric stove/oven is 20 Years old. That is when Sears sold them. Today I would not purchase another one. Kenmore was bought out by another company and now they are junk.
Published: February 11, 2021
Jeanne of De Pere, Wisconsin
Source: consumeraffairs.com

Kenmore Elite 75339 - After about 3 weeks of using this range we realized t
Kenmore Elite 75339 - After about 3 weeks of using this range we realized that it was leaking gas. Had a service consultant from the gas company come out to sniff for leaks and he informed us it was leaking from the regulator and 2 of the burners. He told us this was the 4th or 5th Oven he had seen leaking like ours. We called Sears to have the oven exchanged and they setup another delivery for a few days later. After waiting about an hour or so after their so called scheduled delivery was suppose to be I called to find out where they were. The delivery consultant informed us that the new oven they were suppose to deliver was also damaged and that they needed to reschedule another delivery. Sears couldnt even be bothered to call and let us know. At this point we are just trying to get a refund. Enough is enough. Trying to navigate Sears customer service seems to be a battle all on its own. Its no wonder with customer service this terrible why the company is such a bad financial situation. Save yourself A LOT of hassle and buy something other than this range and save yourself even more hassle by shopping somewhere other than Sears.
Published: November 3, 2014
Greg of League City, TX
Source: consumeraffairs.com

I purchased a Kenmore electric stove because in the past they were reliable
I purchased a Kenmore electric stove because in the past they were reliable and good. However now I wish I had kept my old stove. The oven takes 15 minutes to heat up to temperature. This is a waste of electricity. The temperature is not accurate - 360 degrees is 350 and the left side of the oven is hotter than the right side. The elements do not heat quickly - another waste of electricity. This is the last time I purchase Kenmore. It is frustrating and disappointing.
Published: June 23, 2014
Ellen of Thunder Bay , ON
Source: consumeraffairs.com

Very good product. The refrigerator was a plain Jane white and it looked cl
Very good product. The refrigerator was a plain Jane white and it looked clean. It was just right for our little family but our family got larger and it started to get cramped and thats part of the reason we bought another one. But its performance stood up. For over 6 years it was time for an upgrade but it has done a good job. It was a fair value for the time most refrigerators were in that price range at the time and it was a reputable company with a good name.
Published: March 18, 2017
Ricky of Akron, OH
Source: consumeraffairs.com

I bought my Kenmore range a few years ago and I smell gas especially when u
I bought my Kenmore range a few years ago and I smell gas especially when using the broiler. A serviceman did come out and also checked the oven temp. He said all was fine. I still smell gas when using the broiler for a few minutes. I must also preheat the oven long and set 5-20 degrees higher. Sears should have stuck with Kenmore, Craftsman, and their durable jeans. They started sending their work out and that was their downfall. What a shame!
Published: January 23, 2020
Kathleen of Milwaukee, WI
Source: consumeraffairs.com

The Kenmore Dishwasher is the perfect size. Its sleek and not too bulky. It
The Kenmore Dishwasher is the perfect size. Its sleek and not too bulky. It fits really well in my kitchen and does not take up too much space. I like the black color of this dishwasher. It looks great. Its modern and attractive. It is also easy to wipe down and keep the outside door looking clean. Overall, this dishwasher does a great job. For really tough, stuck on food, I usually have to scrub it by hand first. But it still does a good job getting dishes clean. It was worth the price. It wasnt too overly expensive, and I feel that it was a good value for the money. It does what Id expect from a dishwasher in this price range.
Published: April 11, 2017
Amber of Morgantown, WV
Source: consumeraffairs.com

Kenmore Elite range model no 790-4101-3801 - This is the second time that m
Kenmore Elite range model no 790-4101-3801 - This is the second time that my oven would not heat up past 100 after using my self-cleaning oven. My son also had problems with sears on his kenmore elite electric range. Everyone, from Sears to the CPSC appears to not care when we call to tell them that the range Door Shattered leaving glass all over the kitchen floor. He had it fix and it happen again. The first time the warranty covered it because it was not even six months old. The second time he paid to have it fix and it shattered a third time and he asked for them to replace the range and they offer a $50.00 dollar gift card that he could use to purchase a new range. He now has a range that the oven cannot be use because it is not safe without the outer glass.And I wonder how safe is my Range that the self-cleaning oven clause my oven not to warm up past 100 degrees... My range that my oven will not heat up more than 100 degree cost me $1741.00. My sons range that the oven door shattered 3 times cost $1850.00. They are both now 5 years old. Sad that sears and kenmore will never have us as customers.
Published: May 12, 2015
francine of Bridgeport, CT
Source: consumeraffairs.com

It is an attractive over the stove model. My only complaint is that it soun
It is an attractive over the stove model. My only complaint is that it sounds tinny when you open and close the door. It makes it sound very cheap. It is stainless steel maybe that is why ...who knows!!
Published: July 2, 2019
Mary of Canon City, CO
Source: consumeraffairs.com

I purchased brand new Kenmore elite range. I used the self clean feature on
I purchased brand new Kenmore elite range. I used the self clean feature once. Oven will not bake. Cannot find any solutions, there are blogs that recommend a reset button but this model does not have a reset button. I dont have the $ to replace it. Expensive paperweight. I will never buy anything Kenmore again. I already learned the lesson about Maytag brand years ago.
Published: January 12, 2015
NUNYA of Yahoo, MO
Source: consumeraffairs.com

My mother is a veteran of WWII but may be defeated by her Sears Kenmore ove
My mother is a veteran of WWII but may be defeated by her Sears Kenmore oven. She has a model 790 in wall oven which is an obvious lemon. It will frequently fail to complete a cycle (shuts off before cooking is done) and has ruined several batches of food. The problem appears to be a computer control module. While I was there over the thanksgiving holiday it abruptly locked up (as though about to go into self clean mode) with the holiday turkey inside. Fortunately we were able to locate the plug and unplug the thing (which still did not unlock the oven, but at least the dinner was not incinerated). We were worried about a fire and are grateful that it did not happen while we were out of the room. She has had at least four failures in the last year, but since the problem is intermittent (only once was it still malfunctioning when the tech arrived) it cant be verified for warranty replacement. The available service calls are limited to two days a week by the company Sears contracted with, so almost impossible to get the problem solved. Calls to Sears for repairs are often unreturned. Parts are apparently hard to come by (the control module was replaced, for example, but the part was ordered in February, arrived in August). Really disappointed in Sears... I was raised as a Sears customer, but am alienated by the way they treated my mom and disgusted by the drop in reliability. Used to think I could count on them, but no more.
Published: December 6, 2014
Jessie of San Antonio, TX
Source: consumeraffairs.com

Purchased the Kenmore Elite model when building a new home. This model was
Purchased the Kenmore Elite model when building a new home. This model was a great value with all the options wanted. It has proven extremely reliable and efficient.
Published: January 30, 2018
Dennis of Sisters, Oregon
Source: consumeraffairs.com

I bought my Kenmore Elite Slide in then end of March 2010. It was beautiful
I bought my Kenmore Elite Slide in then end of March 2010. It was beautiful. I had it about 2 or 3 weeks and made a lasagna. The rack fell down. It made a mess. I wiped it up as best I could and waited a couple of weeks to run the clean cycle. Our oldest was graduating and I wanted to show off my new kitchen with a clean oven. The clean cycle worked fine but afterwards it would not heat. It took the repairman over six weeks to come out and then another three months to put in a new part. This happened two more times since then. The last time I told the repairman I was going to run a clean cycle as soon as he left, I did and afterward it worked. Yeah! We replaced two of the racks also. My turkey fell out at Thanksgiving, my primerib at Christmas. I cleaned the oven again Dec 27,2011 and the repairman is supposed to come today. I paid over $2300 for this oven. I thought I was purchasing a top of the line product. I feel I should be able to clean it everyday if I want and I shouldnt have to worry about myself or my family being severely burned and maimed making a meal.
Published: January 13, 2012
Michelle of Clearmont, WY
Source: consumeraffairs.com

After building a new house, we decided to get a nice stove and bought the K
After building a new house, we decided to get a nice stove and bought the Kenmore Elite 790, plus Kenmore microwave, dishwasher, refrigerator (all stainless). The stove has been a disappointment ever since. Top burners seem to have very little control. Oven has never worked right. Sometimes when baking, it switches to broil and burns food. Sometimes when it switches, it overheats and an error code displays. Sometimes, you put on bake, and the broiler comes on. Yesterday, the inner burner of the triple burner quit working. Besides that, we have only had to replace the control panel on the dishwasher. I think I would prefer non-electronic controls on stoves and dishwashers; older stove controls lasted forever. Anyway, my next stove will not be a Kenmore. Spend all that money on that piece of junk.
Published: August 14, 2013
Michael of Eagle Lake, ME
Source: consumeraffairs.com

Fridge model 795 7032 - Im less than pleased with this refrigerator and the
Fridge model 795 7032 - Im less than pleased with this refrigerator and the manufacturers honor to their product. Within 6 months of owning it the ice maker/dispenser stopped working. We opted out of spending the extra $100 for the extra warranty because for some reason I had faith that a brand new product wouldnt have issues, and if it did, then I could trust the manufacturer to stand behind it. That didnt happen either. Instead, we were pitched getting a warranty for $40/mo after paying a $60 fee to start. Completely dissatisfied with our product and experience and will likely be getting something else from another brand. The oven we bought at the same time, also Kenmore, is another story. It takes 20 minutes to preheat to 350 degrees or higher...
Published: April 18, 2016
Justin of Waterloo, IA
Source: consumeraffairs.com

This is third Kenmore oven electric s/c. First one went into self-clean on
This is third Kenmore oven electric s/c. First one went into self-clean on its own, nearly burned the house down and completely charred the whole oven. Second one had two major board failures, resulting in the third. This one may or may not respond to control inputs. No more Sears stuff, ever.
Published: February 15, 2017
Dan of Paonia, CO
Source: consumeraffairs.com

It works well for us. It is a spare refrigerator for our garage. No perform
It works well for us. It is a spare refrigerator for our garage. No performance concerns. Temp stays cold and havent experienced any problems so far. We use this mainly for beverages. So for our use, the size is sufficient. May be a bit small if a family is using as their only refrigerator. So obviously it isnt anything too fancy. However, it has a nice clean look. Matches other white appliances nicely. No complaints from me. Very good value for a midrange refrigerator. Again, this is what we use in our garage for beverages and some additional storage on holidays and such. Pleased with this refrigerator.
Published: July 6, 2016
Emily of Gardner, KS
Source: consumeraffairs.com

We have always bought Kenmore appliances and have had great service from Se
We have always bought Kenmore appliances and have had great service from Sears. We have Kenmore washer, dryer, dishwasher, stove and fridge and freezer. We have been married for 50 years and always had Kenmore appliances. I would highly recommend them. It is too bad that they have closed down all the stores in Canada.
Published: February 16, 2021
Marianne of Port Sydney, ON
Source: consumeraffairs.com

Have had no problem with it and seems to be very efficient. Last year the p
Have had no problem with it and seems to be very efficient. Last year the power went out for two days and the food was still cold. We had not opened the door. 24 cubic foot, held everything we needed and more with this side by side. Eggs milk and other things with plenty of room to spare. When we bought a birthday cake last year that fit also. I really liked the stainless steel, was not only easy to clean but matched the dishwasher and the cook top. The black water dispenser also was a good match with the range hood. It was definitely worth what we paid for it and they took the old one with them after they installed this. It looked really nice there especially with the stainless steel.
Published: July 1, 2016
John of Calumet City, IL
Source: consumeraffairs.com

I do not recommend anybody buying Kenmore products from Sears. They seem to
I do not recommend anybody buying Kenmore products from Sears. They seem to care if you have problems but all theyre doing is giving you the runaround. They use ARS for their warranty claims and which they are rude and just plain liars... I have taken a day off work as they require a 9 to 5 window for an appointment.After calling Sears three times during that day to say I havent heard from the contractor all three times they (Sears) confirmed yes he is coming. The last time I contacted ARS myself as now Sears is closed. They told me he wasnt coming, so a day off work wasted... This has been going on for 4 weeks now, so my conclusion is I threw the Kenmore range out of my house and purchased a different brand. Take my advice. Do not buy Kenmore products. You will be disappointed if something goes wrong.
Published: January 21, 2017
Rene of Winnipeg, MB
Source: consumeraffairs.com

My wife bought this microwave oven in 2014. It came with a set of dishwashe
My wife bought this microwave oven in 2014. It came with a set of dishwasher and oven. We have been using for a long time without having any problems. Thats why I gave it such a high rating. The price was not bad. I would refer it to anybody who was looking for a nice microwave oven.
Published: July 9, 2019
Frank of Houston, TX
Source: consumeraffairs.com

The Kenmore dishwasher came with our apartment. The performance is excellen
The Kenmore dishwasher came with our apartment. The performance is excellent, and we dont have to go over dishes, or re-wash anything like we have in the past with other dishwashers. We generally keep it on the normal wash setting and it gets the job done, even on heavier stained dishes! The Kenmore dishwasher came with our apartment. It is the perfect size for a smaller space, like an apartment or a condo. It is compact, yet not too small, as it houses all of our dishes perfectly. You can fit a good amount of dishes in, yet it is not bulky. The appearance of the Kenmore is fairly clean. I feel as though this model looks slightly dated, due to the large selection of newer models offered on the market today, however it is stainless steel, and goes well with all appliances, as it has a very neutral, clean face. I feel as though, you pay for what you get with this model. Dishwashers can be expensive and this one is in the more low to moderate range, and it is worth it.
Published: November 24, 2016
Kaitlyn of El Segundo, CA
Source: consumeraffairs.com

Apparently my problem of the oven racks falling is quite common with Kenmor
Apparently my problem of the oven racks falling is quite common with Kenmore Elite ovens because the walls are too thin. If this is a design flaw or intentional to generated more revenue, we will not know unless the government gets involved and requires a recall. This was the answer I got after several days of the run around with Sears saying it is a Kenmore problem and Kenmore telling me they are owned by Sears and it is a Sears problem. All the while denying there is even a problem and the only way they would acknowledge the problem is if the government had enough complaints. This is a $500.00 fix and they use the same defective walls to replace the existing. Im completely exasperated and hope this complaint will add to the many I have seen and something will be done. It is a Safety issue most of all and people can easily get burned with falling hot racks.
Published: May 9, 2014
William of Marshfield, MA
Source: consumeraffairs.com

I have a double oven and its great except one thing, the side oven is so sm
I have a double oven and its great except one thing, the side oven is so small that really nothing fits inside to bake. You have to order special size pans AMD lets face it, no one wants to go out of their way to do that let alone bake a tiny one person cake or 4 small rolls. I dont want to take away from regular oven but I believe the tiny baby oven should be an inch to two inches bigger at least to put regular size pans even if its for warming.
Published: February 1, 2021
Angelia of Cape Coral, FL
Source: consumeraffairs.com

Last year I purchased the Kenmore 73059 fridge from Sears to replace the 6
Last year I purchased the Kenmore 73059 fridge from Sears to replace the 6 year old Kenmore French door fridge that I purchased from Sears that died. First of all, the water dispenser leaked. The tech blamed it on low water pressure in my home, but the old (6 year old) fridge didnt leak. Now, mere weeks out of warranty, the new fridge is dead. All customer service could say was, You know its out of warranty. You should have purchased one of our home warranties. Do NOT purchase Kenmore appliances. They are unreliable pieces of junk!!! And they do NOT stand behind their products. Oh, and the microhood (over-the-range microwave) I purchased 7 years ago needed a new magnetron at 51 weeks old (at least it was covered under the warranty). Note it has a bad humidity sensor (at 7 years old).
Published: December 12, 2018
Brian of Leesport, PA
Source: consumeraffairs.com

Ive had this microwave since October 2005. Its never been serviced. It is d
Ive had this microwave since October 2005. Its never been serviced. It is digital and very modern and sleek looking above the range by the same maker. The displays make it very user friendly. The options for different types of food prep are many. I just cant say enough good things about it.
Published: January 2, 2021
Phyllis of Waldorf, MD
Source: consumeraffairs.com

Im pretty satisfied with my stove. The knobs to turn on the burner turn to
Im pretty satisfied with my stove. The knobs to turn on the burner turn to the left instead of the right (Im still adjusting to that), the self cleaning oven isnt great...when used, the racks became very discolored and I still had to clean the bottom of the stove.
Published: February 14, 2021
Marion of Belle Harbor, New York
Source: consumeraffairs.com

I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle
I own a 2005 Kenmore Gas Range Oven (Model: 790.786.73400). In the middle of the night, I heard a number of pops, and I discovered that the outer glass door on my Kenmore range shattered and sent glass across the kitchen. Sears response after an hour and a half was that there is no recall, their customer affairs will not accept the call because the product is six years old, and the earliest they can send a technician is a week (at my expense).
Published: September 17, 2011
Michele of Freehold, NJ
Source: consumeraffairs.com

I have friends and family over a lot, so I have dirty dishes and pots often
I have friends and family over a lot, so I have dirty dishes and pots often. I never have to worry about the dishes coming out with food still on them, or my pots. Being single it is perfect for me. Even though I entertain a lot, it handles the big loads, sometimes with space left for more, and I rarely have to worry about a second load. I love the color I chose, gold or yellow because my kitchen is yellow, my stove is yellow, my refrigerator is yellow, my walls are too! It matches just perfectly. This is my first one, and I have never been so done with handwashing. It was worth every dime I paid for it! A definite asset to anyone, you will never handwash again.
Published: June 18, 2016
Manon of Cincinnati, OH
Source: consumeraffairs.com

Kenmore Oasis Elite washing machine - F1 error message led me to do researc
Kenmore Oasis Elite washing machine - F1 error message led me to do research online. After phone calls to Sears, I had to do my own homework. Found that there was a recall notification for serial# in range of CT01 thru CT49 which mine is. Model is 110 27092600. After many phone calls etc they said yes it is recalled due to the common F1 error message but that I have to pay for the repairs... WHAT!? Their product fails and so many of these washing machines failed that they had to do a recall but we the consumers have to pay for it? Never ever will I shop with Sears nor will I buy a Kenmore product even though I am in need of a new dryer, microwave/wall oven combo, and dishwasher.... oh and now a new washing machine or repair!
Published: October 16, 2017
Sheila of San Jose, CA
Source: consumeraffairs.com

I bought a Kenmore Side by Side Refrigerator (Model 10651139214) 33 months
I bought a Kenmore Side by Side Refrigerator (Model 10651139214) 33 months ago, less than three years from SEARS. All lights stopped working, all at once. I called the number on the manual and was told that someone could be scheduled to diagnose the problem for a fee of $149 and also that my refrigerator had only a one year warranty and I did not pay extra for extended service. I scheduled the appointment reluctantly. I had a local, and trusted for years, repairman come to take a look. He checked everything and related to the lights, looking at the tech sheet and online. It is determined that the part that is needed is $215 just for the part and it is on backorder with no projected date of arrival. My repairman also said that this specific refrigerator has a Tech Service Alert attached to it, meaning several people have had the same problem. BUT Kenmore does NOT back up their product. What ever happened to good companies backing up what they sell? I will never purchase a Kenmore product again. My purchase from SEARS this time included this refrigerator, a flat top stove and range hood and a dishwasher. The Samsung (another review I left here) stove had issues within the first two weeks and I was told that the stovetop wearing through in two weeks is considered a blemish and isnt covered.
Published: February 10, 2021
COLLEEN of Mazomanie, WI
Source: consumeraffairs.com

Love this ice maker and cold water. Very economical also. Has shelves that
Love this ice maker and cold water. Very economical also. Has shelves that you can move to suit your needs and easy to clean. The side of the refrigerator has so much room for milk, soda. They can fit any size soda bottle. Its 25 cubic. It is fantastic and meets all my family needs. You can arrange the shelves for height to fit your family needs. It has 2 drawers on the bottom for vegetables and cold cuts. Its freezer has loads of shelves and a huge slide out bin on the bottom. It freezes excellent, nothing is ever soft. I own the stainless steel one. It is very attractive and easy to clean with Windex and paper towels. I love the sleek modern look in my kitchen. It goes with any color on any other appliances you might own. It really looks like an expensive appliance but it was very reasonable price at my Sears store. It freezes very fast so food is not ruined and nothing has to be thrown out which saves you lots of money in the long run.
Published: July 7, 2016
Joanne of Bronx, NY
Source: consumeraffairs.com

My Kenmore range is only 5 1/2 years old and I am told that the computer bo
My Kenmore range is only 5 1/2 years old and I am told that the computer board in the front of the range has to be replaced at a cost of $443.00 plus instillation cost $118.00. My burners and oven no longer work. We have bought many appliances from Sears over the years and I will not go back nor will I buy another Kenmore product. Upon moving to a new home 5-6 years ago, we bought a Kenmore fridge, dishwasher, range, washer and dryer. I am very disappointed with the stove and the operation of it.
Published: April 7, 2012
Melanie of Ottawa , ON
Source: consumeraffairs.com

Kenmore Model 790.92202014 Oven Control Meltdown - I bought this range in e
Kenmore Model 790.92202014 Oven Control Meltdown - I bought this range in early 2011 as an upgrade to my old Whirlpool range. Just shortly after it went out of warranty, the oven control unit failed. I called a repairman and a new one was ordered and replaced by him. Less than a year later, the unit failed again, so I sent the defective unit back to the provider and they sent me a replacement. This lasted less than a year again until 3-2013, only this time it blew the breaker (it never had done that before). Upon removing the back cover, I was horrified to find the oven plug that plugs into the control unit melted! I only can say Im glad it didnt start a fire. Im writing this complaint to warn people of a possible fire hazard. Im junking this range.
Published: March 24, 2013
Steve of Three Oaks, MI
Source: consumeraffairs.com

Lasted a long time before I purchased a new refrigerator. No problems with
Lasted a long time before I purchased a new refrigerator. No problems with it until it was worn out. Reliable and freezer kept food well. It fit my needs at the time. With a family and grandkids, I needed something larger and I moved up to stainless steel. The freezer was a bit small, but it was appropriate for the fridge size. It was basic white refrigerator. Nothing exceptional, but it served the purpose for what I needed. It was easy to clean and maintain with mild soap and water. It was a good refrigerator for the price. It was comparable if not a bit better in the price range with similar models. Its a good choice if youre not ready for a more expensive stainless steel model.
Published: June 13, 2016
Denise of Dallas, TX
Source: consumeraffairs.com

I had not used the oven for a few months in the summer. Went to bake someth
I had not used the oven for a few months in the summer. Went to bake something and the house smelled like burned plastic. All kinds of weird noises like popping and banging were happening. It really freaked me out and made me feel it was not safe to operate the oven and will not. Looking to buy a new one. The stove is 10 years old but if it were newer, I would not be happy and go after Sears. I am not sure if I am satisfied or not because I do not know the life expectancy of a range.
Published: July 26, 2014
Dorothy of Preston, CT
Source: consumeraffairs.com

Not satisfied with Kenmore products. I bought dishwasher, stove washer, and
Not satisfied with Kenmore products. I bought dishwasher, stove washer, and dryer from them. All my appliances have had issues. Thankful I bought outsource warranty company. Only they cannot cover refrigerator compressor. Said that it was covered by Sears. Now dealing with Sears warranty they want to charge 89.00 for service call. If they find more wrong they will charge me for the parts. Never will I buy from Sears ever again. When you call them you can barely understand what they are saying. They hung up on me because I want to talk with manager. After reading all the reviews I struggle what to do.
Published: December 23, 2017
Mary of Jupiter, FL
Source: consumeraffairs.com

Kenmore Electric Built-Oven model 790 oven has been down twice. Replaced el
Kenmore Electric Built-Oven model 790 oven has been down twice. Replaced element within 6 months, it something else. The stove will not heat up again. Holidays a few weeks away. No deserts will be baked. Kenmore Product.
Published: December 18, 2014
Alesia of P, AL
Source: consumeraffairs.com

Im very satisfied with its performance. I never really have an issue with s
Im very satisfied with its performance. I never really have an issue with stuck on food or cloudiness. It thoroughly cleans and sterilizes my dishes and it doesnt take hours either. Very good model for mid price range dishwasher. I have actually moved houses and the size of the dishwasher and location has been a perfect fit both times. I went from a very large kitchen to a much smaller one and it fit with no problem. I really would have liked a sleeker look but for the price and performance I am very satisfied. The white color doesnt stain or dirty either. Very, very, very happy with the performance I am getting for the dollar amount I paid. Excellent value. This is a very good brand and model for someone that is at my income level looking for a new dishwasher.
Published: June 5, 2016
Jenty of Orange, TX
Source: consumeraffairs.com

The oven racks in my oven keep falling. Food gets spilled every time. I hav
The oven racks in my oven keep falling. Food gets spilled every time. I have burned my hands twice. Tried to get Sears to address problem. Their solution was for me to buy new racks. They are not responsible.
Published: July 31, 2015
Ellen of Ephrata, PA
Source: consumeraffairs.com

I would like a little louder alarm, I would also like to have a plug in on
I would like a little louder alarm, I would also like to have a plug in on the back panel. I also would like to make it easier to clean inside of the glass. Otherwise I really enjoy my electric stove. The last one I had lasted 24 years of hard use. Since I love to cook and bake.
Published: January 30, 2021
Regina of Sully, Iowa
Source: consumeraffairs.com

Purchased a Sear Roto Swirl Water Heater (model 409.7341820) May 2012 for $
Purchased a Sear Roto Swirl Water Heater (model 409.7341820) May 2012 for $494.00 with a 9 year warranty. It stopped producing hot water today, 2.5 years old, and when I called the 1-800 warranty number they said We do not provide any troubleshooting advice for this product. They offered to have the service distribution office call me within 3 business days (its Saturday so 5 days) to arrange a service technician to visit in the coming weeks. After stating that was unacceptable the service person had no response. Very disappointed at paying a high price to Sears who we have faithfully purchased all of our large appliances from over the past 40 years... not any longer, goodbye Sears!
Published: January 24, 2015
R of Halifax, NS
Source: consumeraffairs.com

It had a cycle that was extra powerful and extra hot for baking dishes to m
It had a cycle that was extra powerful and extra hot for baking dishes to make sure they were fully cleaned. It was a little pricier than I initially wanted to have but I liked it. The look was black stainless steel and it had a lot of the features that I liked and wanted because the previous dishwasher I had was horrible and wouldnt clean anything. The Kenmore dishwasher was inexpensive and I cook a lot in the oven and get tired of having to soak the dishes prior to putting them in the dishwasher. The only main issue I want changed is that it has water spots at times after they are dried. I have to take them out after they are washed and dry them off or they will spot.
Published: March 1, 2018
Audrry of Visalia, CA
Source: consumeraffairs.com

I bought a Kenmore French door fridge 1-18-18 and on 10-27-19 it went out.
I bought a Kenmore French door fridge 1-18-18 and on 10-27-19 it went out. The top does not cool. Had Sears repair come out and said it is not under any warranty. That it would cost over $1000.00 to fix. I called Kenmore and got nowhere with them. I called Deawoo and they also would do nothing about it. I now own a $1900.00 piece of junk. I will never and recommend no one ever buy anything Kenmore as it is not made in States and only has a 1 year warranty. They are junk. Nothing like when I was a kid and everything in the house was Kenmore. Worst thing I have ever bought. I will no longer buy, go to, ok deal with Sears or Kenmore ever again with anything. I am now selling my riding lawn mower, kitchen stove, washer and dryer before they break and I have more junk to find a way to get rid of.
Published: November 11, 2019
Willard of Boswell, IN
Source: consumeraffairs.com

I purchased my Kenmore electric glass cooktop approximately 10 years ago, a
I purchased my Kenmore electric glass cooktop approximately 10 years ago, and its been the worst stove my husband and I have ever had! Even from the beginning! It takes forever to heat up. Ive had cheap stoves that preheat in half the time than this stove and this one cost us a pretty penny! Not to mention the burners that are supposed to be quick boil, HA! Its like that old adage, a watched pot never boils! And the minute we got it home, liquid leaked down the vent holes and got between the glass, and there was nothing in the manual about how to clean it, so there it stayed, disgusting looking for the past 10 years, annoying the ** out of me. Until today when I saw something on Google and YouTube on how to clean that, FINALLY! So I did. Well, guess what? Those darn vents are extremely DANGEROUS! They are like razor blades. Sears should make those things so they are dull around the edges. I sliced my finger open on them and had to go to urgent care. Why is it so darn difficult to clean inside that glass anyway, yet so easy for it to get dirty? Nobody want drips of grease running down inside their glass forever! Disgusting! Ir to have to injure themselves trying to clean it. On top of that, now my oven front has a gap from the glass! What do I do? I hate Kenmore! Worst oven ever!
Published: July 26, 2017
Carol of Hampton, VA
Source: consumeraffairs.com

Oven self-cleaning has discolored the top edge of the oven door and caused
Oven self-cleaning has discolored the top edge of the oven door and caused the edge to ripple. Also, it has discolored at the left top from the vent outlet. Sears will do nothing about this and wanted $80.00 to have someone look at it (like maybe we were not telling the Truth). Our complaint is with the Kenmore stove and with Sears review of the problem by doing Nothing. We will not be buying from Sears again, not even a rocking chair.
Published: June 5, 2013
Mack of Calgary, AB
Source: consumeraffairs.com

Never had an issue. Freezer always stayed cold and the refrigerator worked
Never had an issue. Freezer always stayed cold and the refrigerator worked perfectly. Ive had it for a long time and it works just as great as it did the day I got it. The only issues I had were with the freezer. It was hard to always fit several frozen pizzas and large tubs of ice cream. I just had to change my grocery shopping habits. It isnt the most glamorous. Its not ugly. It just looks dated when compared to stainless steel. It matched my kitchen at the time. It was on the lower end of the price range of refrigerators but it has lasted a long time without having repairs. It also doesnt use a ton of energy.
Published: July 29, 2016
Michelle of South Milwaukee, WI
Source: consumeraffairs.com

This 30” Natural gas range has served us well, it includes a self-cleanin
This 30” Natural gas range has served us well, it includes a self-cleaning oven, warming drawer & griddle/extra large burner for over-sized pots & relatively easy to keep clean & the gas makes this economical to use & quick to reach set temperature for oven use.
Published: February 10, 2021
Jerry of Houma, Louisiana
Source: consumeraffairs.com

This dishwasher is much better than my previous one. It uses less detergent
This dishwasher is much better than my previous one. It uses less detergent and is more energy efficient. It is also much quieter than my last model. The interior racks also provide better loading arrangements. This model fit perfectly into my previous dishwashers slot. It seems to have more interior space and better design of the racks permitting better organization of dishes. I really like the streamlined appearance of this dishwasher. It has that fingerprint resistant stainless steel finish and is easy to keep clean. I am very satisfied with this unit. I felt that the price on this unit was a little high at first but after deciding on it and having used it I found it was totally worth it. Its efficiency and ease of use was totally worth the price.
Published: August 8, 2016
Manny of Omaha, NE
Source: consumeraffairs.com

Kenmore Range model 970-67843 - Hello, We are hoping that you can help us r
Kenmore Range model 970-67843 - Hello, We are hoping that you can help us resolve our defective Kenmore range, which we purchased new from Sears in Kelowna, BC 4 years ago. We have always purchased Kenmore appliances, and have always been happy with them. So when we lost our home to a fire in 2009, and rebuilt it, we once again, purchased all Kenmore appliances including Frigidaire manufactured range and fridge. We felt confident that we were buying a quality product, but did purchase the 3 year extended warranty as well, which has of course, expired. Then this Thanksgiving, Oct 2014, we had just about finished cooking our Thanksgiving dinner when we heard a buzzing noise and saw black smoke coming from the back to the range. We turned it off and the next day, turned the oven on, only to find that it did not work at all. The cooktop does work still. We called Sears only to be told that the warranty was expired and we were out of luck. So we took the range to a repair service, who told us that it would cost us at least $500.00 to fix the oven. This does not seem right, when our appliance is only four years old. Clearly there was a manufacturing defect. We cannot afford to buy a new range, or pay hundreds of dollars to fix this one, and we are asking Frigidaire, as the manufacturer, to stand behind your product. We have been without an oven for two months now, and that is not an easy thing at this time of year. Please respond and let us know that we can feel confident in our purchase. This stove is not only defective, but dangerous, and should be recalled.
Published: January 18, 2015
Colleen of Kelowna, BC
Source: consumeraffairs.com

I like the size of the refrigerator and the separation (difference) of the
I like the size of the refrigerator and the separation (difference) of the refrigerator and freezer. The water pump (inside) is convenient, easy to use and keeps mistakes (overflowing water, accidental presses, etc.) to a minimum and off the kitchen tile. I love the size of the refrigerator and all of its compartments, but I do sometimes wish that the freezer had a little more space. (We do have a second fridge/freezer in our basement for holidays and alcohol.) The refrigerator looks very nice in our kitchen. It flows and does not look too clunky. (The black model) Matches our countertops and accents the oven as well. I would recommend the Kenmore Refrigerator and have to friends and family. Although a little pricier, we feel the value was well worth the reward.
Published: July 10, 2016
Lauren of Homer Glen, IL
Source: consumeraffairs.com

Great working gas stove and oven. It has been good to me and bakes very wel
Great working gas stove and oven. It has been good to me and bakes very well. I have owned it for over 9 years and only had to replace the control panel one time. It seems very solidly built and visually appealing.
Published: February 12, 2021
Daniel of Pittsburg, CA
Source: consumeraffairs.com

Purchased a Kenmore Elite Refrigerator 2.5 years ago. 3 Months ago the Ice
Purchased a Kenmore Elite Refrigerator 2.5 years ago. 3 Months ago the Ice maker started dripping water and freezing up. Cost 270.00 for a repair person to come out and realign the water feed to the ice maker. Now the entire unit is not getting cold. $400 worth of parts and a bill to me for $367 plus $99 service fee. The Kenmore Elite Over the stove Microwave purchased a 14 months ago, fan was staying on. Service fee was going to be an additional $249 for the service technician to look at it while he was already at my home. The phone center where you had to call would not discuss any other options and even had the nerve to keep me on the line every time I called trying to sell me a home warranty on appliances that are less than 3 years old!!!Is that what we can expect from Kenmore? For their products to not even last a year after warranties run out? Based on the cost of the $500 a year warranty and $249 service call repair costs they must believe that their equipment will break down at least twice a year for the warranty to be effective or save the consumer money. I Think I will try another Brand.
Published: July 12, 2017
Charles of Montgomery, TN
Source: consumeraffairs.com

Well built and designed to work for a long time. My family loves ours. Had
Well built and designed to work for a long time. My family loves ours. Had it for over 10 years. Would recommend one to anyone, small or big family. The size and space inside and out fits our lifestyle, plenty of storage space in lunch meat and vegetables drawers, lots of shelf space. Sits tall and straight and very level, built solid to withstand the family who opens and shuts it often. Easy to keep clean. Just wipe and go. The price range fit nicely within our budget, very affordable. You get what you pay for. Very competitive price, cant beat it. Very nice.
Published: December 4, 2016
Robert of Canton, TX
Source: consumeraffairs.com

I purchased a Kenmore glass top range ten years ago. It had everything that
I purchased a Kenmore glass top range ten years ago. It had everything that I wanted from a self cleaning feature, warming drawer, warming stove top burner to name a few. However, the first thing I had a problem with was the screws to the door handles were in constant need of tightening, then the area around the front of the handle cracked. I use my oven less than 6 times a week on average and only once a day.The other day, while waiting for my oven to preheat, there was an explosion, the door flew open and the inside of the oven was on fire. We managed to get it under control without having to call 911. And we were able to shut the oven off at the stove top (reading other reviews, people had to shut it off at the breaker). My house was full of smoke. Needless to say, I am in shock and horror over this situation. I cant for the life of me figure out why this happened. What if I were using the self cleaning mode? The oven would have been on lock!!! So I guess it would have blown the door off?I will not consider repairing the oven, nor will I consider another Kenmore appliance of any kind. I had also purchased a Kenmore dishwasher which never washed the dishes that well from the start and parts were cheaply made. We replaced that in 5 years time. I resent spending my hard earned money on junk that doesnt function well when you have it and it has to be replaced every 5 years. I have a 30 year old fridge in my basement and never had an issue with it - which is the way it used to be. You replaced those items because you wanted to update style and technology - not because it caught on fire and potentially could have burned the house down. What is more disturbing is that there are plenty of the same complaints on here about the fires and nothing has been done about it.
Published: June 7, 2015
A of Coatesville, PA
Source: consumeraffairs.com

Door storage was fantastic. Ice maker did not take up a significant amount
Door storage was fantastic. Ice maker did not take up a significant amount of door space. Being able to alter the configuration of shelving was a nice feature as well. However, will never buy a side-by-side refrigerator again due to lack of freezer space. We have chosen to move to another model but did not purchase a Kenmore in the last purchase. Cost of the refrigerator and the competition of other refrigerators examined was well within our range. We also chose this refrigerator because it was our first personal refrigerator purchase and seemed to be a great purchase.
Published: March 4, 2018
Danny of Apo, AE
Source: consumeraffairs.com

Refrigerator had enough room for our weekly groceries. The shelves can be m
Refrigerator had enough room for our weekly groceries. The shelves can be moved easily to create the right size storage of larger items like milk and juice. The refrigerator was easy to clean, mainly just wipe clean. It operated efficiently and did not increase electric bill. Temperature stayed constant - did not have some food frozen in section that was not the freezer, as I have had with other refrigerators. The size of the refrigerator was efficient. Milk, Juice, and soft drinks all fit comfortably. In the doors there was enough room for all condiments and bottles of water. It was black, which is a color I like. Doesnt show fingerprints easy. It was easy to wipe clean. It fit in designated area for refrigerator and looked nice with other appliances. This refrigerator was a gift from parents to replace refrigerator that electrical surge ruined. The price was in range of what other similar refrigerators were priced. Delivery was free at store it was bought from. It was also installed free. It was a good price for the size and features.
Published: August 13, 2016
Carla of Emmalena, KY
Source: consumeraffairs.com

Our 4-year-old Kenmore range overheated and had an F10 alarm that could not
Our 4-year-old Kenmore range overheated and had an F10 alarm that could not be stopped without pulling the HOT appliance out of its space between the counter end and the wall. Not only did I burn my abdomen, but we dont know what my wife would have been able to do if she were alone when this happened.
Published: November 18, 2013
Terry of Defiance, OH
Source: consumeraffairs.com

I have been using this product for over a year now and it has been working
I have been using this product for over a year now and it has been working very efficiently. When I load the dishes, the washer removes all food and stains in minutes and makes the dishes like plates, spoons and even big vessels absolutely clean. It states that it removes 99.99% bacteria while washing them. The dishes do not feel wet when I remove them. They are very dry and I do not need to wipe them with a cloth. It is larger in capacity than my previous dishwasher even though it looks smaller. There is plenty of room on the top rack for tall glassware and the top tray lifts and lowers for bigger pots. The sleek, nondescript stainless steel finish allows it to go with pretty much any brand of appliance that you may have in the rest of the kitchen. The top buttons are aesthetically pleasing. It looks good in my kitchen. This dishwasher was an excellent value and beat all other dishwashers in its price range. It has great price and it looks like it should have cost more.
Published: February 12, 2017
Roxanne of Kansas City, MO
Source: consumeraffairs.com

When opening oven door on Kenmore wall oven, handle fell off one side and g
When opening oven door on Kenmore wall oven, handle fell off one side and glass door exploded into me. There were shards of glass everywhere, even countertops, and I had a small cut on my foot. The company is sending a repairman who we have to pay $250, despite all the phone calls and emails to corporate. We feel this was a defective piece of equipment, and seeing several other complaints of similar happenings, I feel we should not have to pay for service call or the repair/replacement. I will never buy Kenmore products again after this incident. And will do my best to spread the word.
Published: September 14, 2016
Sally of Marlborough, CT
Source: consumeraffairs.com

The range is easy to use and heats up really fast. It would be better if it
The range is easy to use and heats up really fast. It would be better if it had an induction system. The range does not appear to come with a hood and fan system which would be helpful if they did offer those to go with it. I like that it comes in different colors. Very helpful that it comes in gas and electric. Knobs come off for easy cleaning and the top raises so you can get underneath.
Published: February 3, 2021
Tiffany of Titusville, FL
Source: consumeraffairs.com

We own a Kenmore Elite double oven that will no longer hold the racks in pl
We own a Kenmore Elite double oven that will no longer hold the racks in place in the bottom oven. This is a very dangerous defect that has caused multiple spills and also burns. Sears claims to be unaware of this defect event though there are many complaints about this same problem on the internet. The problem is caused by the walls of the oven bowing out due to regular use and cleaning of the oven. Sears refuses to issue a recall on the oven and has offered to provide a service call at our expense which does not even guarantee that it can be fixed properly. If this were a car, Im sure it would have to be recalled but I do not believe there are adequate consumer laws that cover appliances. Sears does not stand behind their products.
Published: December 29, 2015
Marc of West Bloomfield, MI
Source: consumeraffairs.com

The two-year old Kenmore stainless steel gas range I bought in November of
The two-year old Kenmore stainless steel gas range I bought in November of 2010 was in the house. On August 7th 2011, I had opened the oven door and brushed against the corner edge and received a bad cut. It took 20 stitches to close it up. Has this happened to anyone before?
Published: August 17, 2011
David of New Gretna, NJ
Source: consumeraffairs.com

My washer has been very durable and washes both small and large loads. I ha
My washer has been very durable and washes both small and large loads. I have had it for 6 years and never have had to service it. Clothes always come out clean and smelling great. Its very reliable. My washer is a plain white and average looking but does the job like any washer that costs twice as much. Its one of the best washers Ive ever owned over the past 30 years. The cost of my washer is very affordable compared to washers in the same price range. I rely on it to keep my clothes very clean and bright at a very reasonable price.
Published: November 2, 2016
Gene of Sacramento, CA
Source: consumeraffairs.com

I have always trusted Kenmore appliances to deliver value, performance and
I have always trusted Kenmore appliances to deliver value, performance and reliability. The fact that they are readily available in most areas in America matters since I move a lot. Its nice to know a dealer is nearby for necessary repairs, or more likely, to buy a newer version. There were many models to choose from so I could get the one that fit my apartment situation perfectly. I had a basic model and it was a size good there but also transitioned to my first house with no problem. It was very easy to clean, and keep clean. However its always a battle to chose between amount of features versus price. And more variety in shelving arrangements would have been nice. Gallon milk jugs and 2 liter soda bottles are a challenge in smaller fridges.
Published: February 26, 2018
Kim of Rancho Cucamonga, CA
Source: consumeraffairs.com

I purchased a Kenmore Convection Range model 790.97453801 on 2/7/2009 for $
I purchased a Kenmore Convection Range model 790.97453801 on 2/7/2009 for $1,000. Today, it takes 45 minutes for it to preheat to 350 degrees. We did not buy the extended warranty. I called Sears to schedule a repair and was told it costs $129 for a service call plus parts or I could purchase a 1-year warranty for $239 which would cover repairs and parts for 1 year and $500 towards a replacement in the case that it cant be repaired. The oven is less than 2 1/2 years old. :( This is the last Sears purchase we will make.
Published: August 3, 2011
Colleen of Spring Hill, FL
Source: consumeraffairs.com

We purchased this washer/dryer combo about 2 years ago and I have never bee
We purchased this washer/dryer combo about 2 years ago and I have never been happy. MY clothes do not come out clean, only refreshed. The tank never fills with enough water to clean anything. The clothes get wet and flop around. I wash very small loads and I have to wash dishcloths and kitchen towels 2 or 3 times. This is not saving water. Every few weeks, I boil my dishcloths and kitchen on the stove to get them clean. I called for service and was told that this was the way this washer worked. I have been happy in the past with Kenmore appliances, but not this time. I am going to replace this 2 year old washer soon.
Published: September 1, 2019
Dorothy of Richmond, CA
Source: consumeraffairs.com

This is the worst stove I have ever had, the oven control panel went out on
This is the worst stove I have ever had, the oven control panel went out one year and two weeks after purchase from Sears, replaced the oven panel cost over $100.00. One year later it has gone out again. BAD BAD STOVE... DO Not buy this stove.
Published: January 1, 2018
d of Augusta, GA
Source: consumeraffairs.com

Never had any issues with it; its energy efficient and keeps frozen foods f
Never had any issues with it; its energy efficient and keeps frozen foods frozen and cold food cold. The price is also reasonable for such a reliable appliance. Its a good size for two people; it holds several beverage packs, has large crispers and there is enough space to arrange items if you really want to load it up. Its a typical two door appliance with a top freezer - it is kind of generic looking but its functionality is optimal. We really like it... For this size and model, Kenmore provides the best value - the price is very low compared to similar brands. This is a functional appliance and well worth the price.
Published: June 27, 2016
Brent of Painesville, OH
Source: consumeraffairs.com

Our Kenmore dishwasher has a fairly large capacity, sufficient for my small
Our Kenmore dishwasher has a fairly large capacity, sufficient for my small family. The dishwasher performs quietly and gets our eating utensils dried spotlessly. The only problem I have is that the controls are not easy to get at. In my case, the kitchen countertop overhangs the dishwasher controls. Other than that, this purchase has to be one of my best investments. We went to Sears to price appliance and wound up with a package deal (ie: refrigerator, gas stove, and the dishwasher). They are all Kenmores.
Published: March 3, 2018
Paul of Byron, GA
Source: consumeraffairs.com

This brand is very reliable. I have owned a few different appliances from t
This brand is very reliable. I have owned a few different appliances from this brand and have encountered few problems. My refrigerator is at least 10 years old and still going strong. My gas dryer is also holding strong and my propane stove is showing no signs of quitting yet.
Published: December 16, 2015
Jen of Endicott, NY
Source: consumeraffairs.com

I come from a family that uses many oils and mean in their dishes so when I
I come from a family that uses many oils and mean in their dishes so when I saw how clean this machine for our bowls I was honestly shocked. I have a small kitchen and so making space is a problem but with this machine it fits perfectly next to our oven and has never cause a problem size wise. With my Kenmore dryer I never really cared about the appearance of my appliances but this product really fits in with my modern theme. This has to be one of the most reasonable priced Kenmore items I have ever purchased lol. I definitely recommend it for anyone looking for a reasonably priced item.
Published: August 14, 2016
Meena of Pikesville, MD
Source: consumeraffairs.com

The oven is fine, though it takes a bit long to preheat. The problem is tha
The oven is fine, though it takes a bit long to preheat. The problem is that the igniters on the range went out, and the only people to work on them come from Sears. And Sears is the literal worst. Theyve cancelled their repair dates on me twice, causing me to be late for work. The ovens may work for a time, but as soon as they go out, dont expect anyone from the store to be even the slightest help.
Published: January 5, 2017
David of Tulsa, OK
Source: consumeraffairs.com

When my families oven of twenty years finally kicked the bucket we shopped
When my families oven of twenty years finally kicked the bucket we shopped around for the best, not the cheapest, the best for our home. We happened upon Sears and found the Kenmore 5 burner range. We asked for it in white to match our kitchen and happily they had it in stock. The problems began the better half of six months. After baking for all that time we noticed that when any casserole is placed in the oven on the rack, it bends very close to baking. We called and were hurried off the phone by the horrible company saying new racks would arrive at our house in five business days. Three weeks later we called back after visiting the Store in Hermitage. We were greeted by an ignorant saleswoman (I am college educated and I am using the correct form of this word) who stared at us and said Why oh yes, these racks are flimsy. Maybe you could have a welder have ones made or go to a used store and but replacements. Flabbergasted we called the Kenmore hotline to be reconnected over and over to someone who informed us the racks were never ordered and a repairman would have to come and inspect the oven would be over to see if the oven was in fact broke. The man never showed and said there was no way our oven was broken. Not only is it unacceptable for Sears employees to be so inconsiderate to family who purchased a full price $900 product, but also it is horrid that Kenmore had lied and cheated us along the way. NO ONE SHOULD WASTE THEIR HARD EARNED MONEY HERE!
Published: September 26, 2015
Jacob of Hermitage, PA
Source: consumeraffairs.com

I built a new home and upgraded all my kitchen appliances to Kenmore Elite.
I built a new home and upgraded all my kitchen appliances to Kenmore Elite. The glass top electric stove has a defective part and Kenmore will not stand behind it. The smallest burner stopped working 13 months after installation. I was told to buy the extended warranty and they replaced the part. Now, three years later, the same part is not working again. I cannot believe that this part is broken twice in five years. There is certainly something wrong with this stove and Kenmore should stand behind their merchandise. As a result, I have half a stove-top and that is it. Sears and Kenmore refused to admit that they are responsible for fixing this.
Published: September 13, 2011
Sharon of Wake Forest, NC
Source: consumeraffairs.com

I just bought a coop two months that had been renovated and the kitchen has
I just bought a coop two months that had been renovated and the kitchen has Kenmore appliances. Dishwasher and refrigerator seem fine, but the gas range (model number 790.7050 or 7060) runs super-hot. I first noticed that the French fries cooking at 450 degrees really came out as crispy critters, so I turned the oven down about 50 degrees and its better. The real problem is that the oven is so hot that I have to run both the vent on high and a fan in order to cook something on the stove top at the same time. Ive never had this problem with any other gas range Ive had (Im 62) so its really puzzling. Now that Ive read the other comments about the ovens, I will be super careful and am considering just getting another gas range. I think this is the way this thing is designed. Even at the lower oven heat, the temperature in the kitchen is unbearable. This is from someone who hardly uses air conditioning in the summer. Anyone else have this experience?
Published: June 29, 2014
Janet of Bronx, NY
Source: consumeraffairs.com

The product in which I have purchased and used for the past 4 years works g
The product in which I have purchased and used for the past 4 years works great. I have no issues with them at all. Kenmore is a great product that continues to innovate and produce fantastic product of all price range.
Published: December 9, 2015
Alyssa of Boise, ID
Source: consumeraffairs.com

Its louder than we expected (partly because it resonates within the cupboar
Its louder than we expected (partly because it resonates within the cupboards its next to) and recently has started to leak -- not from mechanical issues that we can observe, but based on the type of detergent we use in it. Ball/pod detergents seem to be incomparable with it. Otherwise its performed reliably and done its job. We knew what we were buying and were already assuming wed replace it a few years into owning the home. Fits enough items that we can usually clear one side of the sink if not both; for larger pots and pans we sometimes cant fit everything in one cycle. Very nice looking for a mid-range model; matches well with our other appliances and isnt as susceptible to fingerprints as other stainless items weve owned. We got what we paid for -- not saying its not a fair value for a builder model but rather that we knew the level of quality we were getting and assumed wed need to upgrade in a few years. Cheaper to do that ourselves than through the home studio/builder.
Published: June 28, 2016
Aaron of Long Beach, CA
Source: consumeraffairs.com

I believe after viewing so many refrigerators and going to different places
I believe after viewing so many refrigerators and going to different places to check out, we were impressed with the Kenmore Refrigerator brand. I also checked out other brands and reviews but the Kenmore refrigerator by far was equipped better and the price was in the range we were going to spend. Their refrigerators also had good reviews and we liked the look. The Kenmore Refrigerator stuck out as the one we wanted to purchase. The features were great. It was set up easy to clean and it has a great icemaker.
Published: February 19, 2018
Lawrence of West Chester, PA
Source: consumeraffairs.com

I have had numerous dryers with parts going out all the time. Once I had a
I have had numerous dryers with parts going out all the time. Once I had a Kenmore I never had to worry about my dryer and I had a six person household. My Kenmore is the best dryer that I have ever owned. I had a household consisting of six adults. Of the six three were female who in my opinion never gave my Kenmore dryer a break. Now through thousands of cycles it is still dependable. Drying time is not long either. Simple. Very basic design but very durable. The controls are not hard to understand and I still love front load dryers. Worth its weight in gold. Its a very affordable dryer and I was actually shocked that a dryer in this price range works as hard as mine works. Easily worth much more.
Published: November 2, 2016
Richard of Church Point, LA
Source: consumeraffairs.com

In 2002, we had a new home built and purchased all new Kenmore Appliances.
In 2002, we had a new home built and purchased all new Kenmore Appliances. That was a huge mistake. The range almost burned our home down. When the oven got stuck on high and wont shut off, I had to throw the breaker as the oven was too hot to touch. That was a couple of years ago. Sears wouldnt do anything for me. Lets see the Kenmore dishwasher as it had two motors and three thermal fuses replaced. The microwave door is cracking all the way up the handle for no reason. The fridge drawers have broken twice. No wonder Sears is just about out of business.
Published: October 20, 2012
Scott of Albertville, MN
Source: consumeraffairs.com

The Kenmore dishwasher turbo cycle does a great job. It is very quiet and i
The Kenmore dishwasher turbo cycle does a great job. It is very quiet and it is easy to clean the outside. The stainless steel finish looks nice. I liked the Kenmore elite fridge & stove so the dishwasher and microwave matched. Although these products look nice and they all match, the quality is crap. Too much plastic pieces break off easily on the dishwasher. It needs more metal pieces/screws. Also, it uses a lot of water and it takes about 3.5 hours to complete a load of dishes.
Published: May 21, 2017
John of Greensboro, NC
Source: consumeraffairs.com

I am writing for my friend Hunaida ** (phone **). She has just discovered
I am writing for my friend Hunaida ** (phone **). She has just discovered, after several years of repeated calls and visits by the local gas company, about her stove! The stove is/has been listed on a recall. She is frantic with fear. She never received any letters or calls. What if it should explode! What can she do to protect and get a new stove? Sears says, “Sorry, lady, the time has run out! We cant do anything for you.” The stove does not work right.
Published: December 12, 2011
annie/Hanaida of Pismo Beach , CA
Source: consumeraffairs.com

Works well and has a nice range of temp. I would buy it again for sure. Tha
Works well and has a nice range of temp. I would buy it again for sure. That you are in the market for a no frills but a power horse of a fridge check this one out. The size is about average for what they used to be. I know now some high-end models can hold a lot more but this is more than enough for the average household. It reminds me of every other fridge that has come out in the last twenty-five years that is the basic model of course. Big white surface to attach all your magnets and school report cards too. The cost is no more or less than the average fridge of that type and size. Of course you can spend a lot more for side by side doors and in door water and ice but those most people do not need in reality.
Published: July 17, 2016
Nick of Minneapolis, MN
Source: consumeraffairs.com

We are trying to prepare our Thanksgiving pies, and simply open the oven do
We are trying to prepare our Thanksgiving pies, and simply open the oven door to place the pies inside and POP! Nothing made contact with the glass, it simply shattered all over the floor. My oven door looks just like all the others here, so tell me its not a manufacturers defect. Every appliance Ive purchased in the last ten years has been shoddily built somewhere other than America. I say let Americans build something again. The closer they are, the more likely it is I can kick them when my expensive junk breaks!
Published: November 27, 2014
Tammi of Tuscola , TX
Source: consumeraffairs.com

DO NOT BUY FROM SEARS! Please help to get Sears to own up to their stoves t
DO NOT BUY FROM SEARS! Please help to get Sears to own up to their stoves that are fire hazards... I purchased a stove at Sears 3 years ago... has plastic handle on top of oven door and is self cleaning. I used the self clean for first time and got little brown spots on handle.. called and their response was use Mr Clean eraser... spots got worse after each self clean. On December 22 2014 I put on my self clean for 2 hours, left the house and came to find out my oven door had melted! I called Sears and they said would send out tech to look at it but I would get charged for it (no warranty). I told them that it was a serious fire issue and I was not going to pay for tech to come out and tell me Yep it burned and is no good! Warnings tell you not to put plastic near high/intense heat! They said someone would contact me about the issue... after repeated attempts, no one got back to me until end of January!I had to purchase new stove as this one was unusable ($900). Sears kept asking me for model # but I did not have as I had gotten rid of old stove and for them to review the Dec 22 call... This went on until last Friday and all they could do was offer me a $50 gift card!!! They acknowledged that they screwed up and this was the best they could do! Sears does not care about their products or customers. I am out $900 because of Sears and most of you know that I am a single income parent. Worst case is that had I used the major self clean option, my house could have burned! 3 days before Christmas and Sears did not care! PLEASE POST THIS AS PEOPLE WHO HAVE PLASTIC OVEN DOOR HANDLES NEED TO BE AWARE THAT THE STOVE CAN CATCH FIRE! PLASTIC AND HIGH HEAT DO NOT GO WELL TOGETHER.
Published: April 20, 2015
Cindy of Edmonton, AB
Source: consumeraffairs.com

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