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Char-Griller Appliances
Char-Griller Appliances

Char-Griller Appliance Troubleshooting

At Char-Griller, they pride themselves in making quality grills, smokers, and accessories, that are affordable for the hardworking families that buy them. They care about their customers and their families as much as they care about making quality products. They know that a grill produces not only great-tasting food, but also lifelong memories. Char-Griller got its start decades ago with their unique charcoal barrel-style grill, and they have broadened their assortment to include Dual Fuel, Kamados, Kettles and more. These are grills and smokers that have proven to be as dependable and trustworthy as the families and friends who will gather around them.


Gas Grill Troubleshooting

Low Flame from Burners 
A low flame on grill is one of the top grill service issues we come across. Most 20 lb (BBQ) propane tanks are equipped with an OPD (overfill protection device) valve that prevents not only the grill from being overfilled but also from releasing gas if it senses gas trapped in the line or manifold. We find that once the tank is reset, the flame pattern returns to normal. Also, the LP (liquid propane) regulator can go bad as well. 
Do you get an even flame pattern if you manually light your burner? If no, Are your burner holes clear of any soot and debris? If yes, clean out the burner or venturi tubes to be sure there are no spider webs. 
To troubleshoot the LP Tank gas grill low flame issue follow these steps: 
Be sure the LP tank valve is turned off. 
All of your grill knobs are in the OFF position. 
Detach the hose and regulator from the gas tank. 
Open the hood of the grill. 
Open all of the control knobs to high for about two to three minutes to allow any gas that may be in the manifold to bleed out. 
Close your control knobs. 
Reconnect the hose and regulator to the tank. 
Crack the tank knob to where it just opens and then slowly turn the knob (this allows the line to re-pressurize). 
Ignite your grill as instructed by your manufacturers instructions. 
The grill should heat up as normal. If not, try replacing the hose and regulator. 

Why is my Flame Yellow /Orange? 
In a gas grill you want your flame to be blue with yellow tips. If you have yellow or orange flames, this is a sign where there may not be a good mixture of air and gas or there may be insects or an obstruction in the burner. 
Check the burner inlet for obstruction…ex. Spiders, insects, etc. 
The air adjustment can be found by the bottom burner or if your burner uses venturi tubes, at the base of the tubes. If your gas grill is generating yellow or orange flame, you should adjust the air shutter by following these steps: 
At the end of the burner, there should be a screw located by metal shutter. You will need to loosen the screw to allow the shutter to slide open or closed. (1/2 open for LP Gas and 1/4 open for Piped (Natural) Gas) 
Ignite the grill to see of your flame pattern is blue with yellow tips 
Once you have a blue flame, tighten the screw to keep the shutter in place 
(If you have a cast iron or cast brass burner (as on Lynx Grills), you may find the air shutter at the bottom of the burner. Follow the same steps above.) 
A yellow and orange flame can also be caused by an incorrect gas type on the orifice. If the grill is set for natural gas and you are trying to use propane, this can cause too much gas to come from the orifice nozzle and can create a yellow flame. 

Have you checked for Spiders and Insects in Burners? 
It's relatively common to find spiders and insects your burners. These pesky critters cause the gas to flow from the front of the burner. This is a very dangerous situation as it can cause a fire behind the valve panel as well as damaging the grill thus making it unsafe to operate. You should inspect and clean the burners at least once a year or immediately if any of the following conditions occur: 
The smell of gas in conjunction with the burner flames appearing yellow. 
The grill does not reach desired temperature. 
The grill heats unevenly. 
The burners make popping noises. 
The knobs are getting very hot. 

My Grill Will Not Light  
There are many reasons why a grill will not light, but the most common reason is the spark generator. If you're having an issue igniting your grill, try to light it manually. If it will ignite manually, there is an issue with the ignition system. 
There a 3 common types of spark generators in a grill. 
Piezo - these do not require batteries or electricity. You know these are working when you hear a hard snap 
Battery or push button igniters and some are battery powered. Be sure to have a fresh battery in the spark generator when troubleshooting. 
Electrical - These ignitions systems require electricity. Check the outlet to be sure there is power. Also test the grill transformer to be sure it is working properly 
See if burner can be manually lit with match or lighter. Are the other burners in the grill igniting? Check for any cracks in the ceramic tube or breaks in metal tip as well as be sure to look at the alignment of the metal tip on the electrode to the burner. 
Access the grills electrode igniters by removing the cooking grates and heat shields. The electrode may be housed in a collector box. 
When you press your ignition switch you should hear a rapid clicking (in a battery spark generator) or hard snap (in a piezo style igniter) as well as you should see a spark at the end of the electrode tip. You may need to get a flat head screw driver and place it under the metal tip. 

Excessive Flare-ups 
Flare ups can be caused by a variety of reasons. If your grill is experiencing an extensive amount of smoke or flare-ups, this is most likely caused by excess grease in the grill. Check your grills burner and flame disbursement system (flame tamers, heat plates, briquette trays, etc) for any metal failure or soft spots. 
Periodically clean all the guts in your grill. 
Check the cooking grids or heat plates for excess grease. Clean or replace if necessary. 
Check for large holes in the burner or heat plates 
Too much sauce or fatty meats

SOURCE: thebbqdepot.com



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Product Reviews:

Amazing grill! Super durable and high quality. Huge cooking space. I added
Amazing grill! Super durable and high quality. Huge cooking space. I added the side firebox and it was a great addition. Highly recommend. First time using it, I smoked a 100 wings no problem. Takes about 1-2 hours to assemble the grill.
Published: March 15, 2022
Chef N3WN3W
Source: homedepot.com

We love having friends and family over and entertaining. This grill meets a
We love having friends and family over and entertaining. This grill meets all of our needs. We love that we can choose whether we want propane or charcoal, or can use both. It is really the best of both world's. It was a pretty easy setup and easy to use. My husband said it is a total upgrade from what we had before and we're excited to use it for years to come!
Published: July 7, 2022
Danielle W.
Source: homedepot.com

After putting it together i know it was a great buy and the construction of
After putting it together i know it was a great buy and the construction of it is quite durable the first time i cooked on it i knew it was worth every penny
Published: July 12, 2022
Arsinal
Source: homedepot.com

So far I am loving this grill. I have only had it a short time. It was easy
So far I am loving this grill. I have only had it a short time. It was easy to put together, especially if you follow the instructions. Now I have always been a very avid charcoal and wood griller for several years. So getting a propane grill is new to me. With that said, I love how I can reverse sear my steaks with ease and use both sides of this grill. I am able to instill that smoke flavor on the charcoal side at first and then quickly sear the steaks over on the gas side. This grill will get used a lot. I also do a lot of smoking meats, usually on my comp pro. If one didn't already have an off set smoker, having the side fire box attachment would just set this grill off nicely. It would be the only grill you would really need. Gas grilling, charcoal grilling, and off set smoking all in one with ease. Definitely recommend this grill to anyone just getting into grilling or smoking meats!!
Published: July 6, 2022
Next Gen BBQ
Source: homedepot.com

My wife bought this for Father's day gift and we had purchased the sid
My wife bought this for Father's day gift and we had purchased the side box for the smoker in which it was easy to install and now I think that this is the best BBQ grill that I have owned or will ever need. Now with the side box it became the Thriple-Play Char-Griller I would definitely recommend this product!!
Published: July 6, 2022
Angel
Source: homedepot.com

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