This is a follow-up to my initial complaint, which was posted on November 28, 2011, and an updated posting on December 27, concerning problems with our Dacor range. What we learned was that the local appliance shop that services Dacor quit working on Dacor appliances, so we were left with no repair company. We were contacted by the customer service representative from Dacor, who has been very diligent in working with us to find a solution.Yesterday, the Dacor regional service supervisor from Washington came to Casper to work on our oven, which is now totally functional. Pretty amazing customer service! He did share with us Dacors challenges in getting qualified local service companies, especially in smaller towns. I applaud Dacor for going the extra mile (1,000+ miles, to be more accurate) for us.

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

I'm just writing about the Dacor fridge. We've had the fridge for about 6 months and its amazing. It can fit so many items..we tend to buy a lot from Costco and everything fits in the fridge and freezer no problem. My two favorite things are the fresh drawer and auto fill water pitcher. The fresh drawer temp can be adjusted based on what you want to place in there. Wines, cheeses and we've even stores desserts in there. And the auto fill water pitcher means no one has to remember to fill it up. Small detail but so nice to have. Definitely recommend this fridge.

Bought to replace 15 year old same model and I'm hoping I will get another 15 years out of this one as well!!! Great price and delivery!

We purchased a Dacor built-in refrigerator in 2011. After just 5 years the warning beeper came on. We learned that the main control panel - built by Whirlpool - was defective. We then learned that Dacor did not have any replacement part for this model. Our only alternative was the purchase a new refrigerator. Amazing!! Dacor reluctantly gave us a partial credit for a new (KitchenAid) model. However at the end of the day we are out of pocket over $2000 because Dacor built and sold a defective refrigerator with no ability to fix the problem. Very unsatisfactory handling of this situation.

We did a complete kitchen remodel 2 years ago. My husband talked me into purchasing american made over the Bosch products that I preferred. This has been a horrible experience. The dishwasher does not clean. I was told to prime the water and purchase the higher end platinum packs. That did not work, then it was add lemi shine. That has not worked. The water never completely drains, ugh old water. A service tech could not tell me where the rinse aid indicator light was and insisted mine did not come with one! Microwave does not heat in an adequate time. All listed times I have to double time if not more. I was told to put a Rubbermaid container over the food product to insulate the waves... ha! Oven does not regulate heat. when I go to increase the heat during stated recipe, the screen always say 50 even though I would have it at 375. I was told it always will revert back to 350, really. I had all Kenmore appliances prior to the Dacor and never had a problem... Do not buy, I wish I hadnt. We are filing this with BBB and headed to small claims court.. This should be fun. I hope Dacor sees this.

I am very, very pleased to report that I was contacted by Dacor a day after I posted my review which addressed a second failed relay board in 7 years. A really helpful Customer Service Representative called me (not emailed) to discuss the issue in great detail. Within a matter of days, a local repair service had received the new part from Dacor and scheduled an appointment with me to come out and replace the defective part. Dacor covered both the part and the labor. Im really sorry that the oven needed a second major repair but I will say that Im impressed with Dacors resolution of this issue!

I am thrilled with this stove. I have always had a vertical double oven so this is a first for me. Really pretty in my kitchen. Almost like a piece of furniture. Can’t wait to start cooking!!

Dacor ERD30S06CHLP 30 Inch Epicure Series Freestanding Dual-Fuel - I am so dissatisfied with this product. We bought the first range in 2003 and were so excited to use it. We chose Dacor over Wolf. From the beginning we had issues with the oven. It cooked very unevenly and the door never closed properly. We had a service call and they basically told us that we got a lemon. They offered us a new range for $3.5K. We thought we got a lemon so we agreed and paid for a new one for $3.5k. We also purchased the extended warranty for $2.2K.0 This one was even worse.One time I opened the oven and it burned my eyelashes. I wrote and complained with a video of the explosion and had to pay for the service call. I wrote a review in the website and they deleted it. We now own a range that we have paid over $10K that bakes unevenly, electric element does not work in oven and have minor explosions from time to time with a door that does not close. We have a few friends who have asked us about our range and we always recommend against it. We are looking for a new range. I would not recommend this range. I thought we got a lemon. But it seems thats just the product.

Dacor 27 electric double oven unreliability. Almost from first use the Dacor electric double oven has been plagued with problems including but not limited to door not locking when self cleaning, not self cleaning, door not unlocking upon completion of self cleaning, and filter issues. Since purchased in 2013 the top oven has been used between 75 and 100 times; the bottom oven less than 25 times. Yesterday the oven died. First error message U43 relay board. Second U60 cooling fan. Worse when the control board responsive/froze circuit breakers were needed to turn oven off.Repair estimate is $1600 plus tax. I intend to replace the overpriced and unreliable Dacor with a Kitchen Aide at approximately 13 the price based on customer and Consumer Reports reviews plus a new one year guarantee. I do not recommend the Dacor double oven if you are a serious cook and/or frequent user. Brand name and styling are less important than product reliability and useful life especially when you can purchase the former for two-thirds less money.

Previously, I submitted a complaint here and I would now like to amend it. The problem(s) that I experienced with my 8 years old Dacor 30-inch wall oven was what I described in my earlier post (July 9, 2012). But after posting here, I was contacted by a Dacor representative not once, but several follow-ups to ensure that the problem was resolved to my satisfaction. It was and Im now very impressed with Dacors customer support. To be fair, I should have contacted Dacor with my problem before blasting their product here.It has been a good oven for 8 years and given their support that Ive recently experienced, Id be more inclined to purchase Dacor products in the future as it appears theyre willing to stand behind what they sell. Im really glad this issue was resolved because I was about to throw in the towel and buy something else, but couldnt find anything else that looked near as good as my Dacor and had glowing product performance reviews.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

The Discovery Model 30 electric wall oven - After 6 years, the oven failed. The fan motor went out and at the same time, we were advised by a very reputable appliance repair recommended by Dacor that we need to also replace the computer or brain. Total cost of repair: $1150 with a warranty of one year.

I purchased a Dacor range hood 3 years ago. I had an intermittent problem from the start, as one of the two lights would intermittently go off. Replacing the bulbs didnt fix it. As one light worked perfectly, it became a tolerable issue. Finally, I was having other electrical work done in our home & I asked my electrician to look at it two weeks ago. He figured out that it was a defective lamp housing that incorrectly held the lamp bulb. Dacor shipped me a replacement lamp housing for me at no charge. I installed it this last weekend and it is running fine. Thanks, Dacor!

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart. Now within the last two years the plastic control panel is cracked across the front and more pieces are starting to fall off. Now the clock and the timer have stopped working. I called Dacor again today and was told that the seals and hinges on the oven are probably bad, which is contributing to the problem. The customer service person was rude and unhelpful. He said it was not unusual for a ten year old oven to break. He gave me contact information for a parts dealer and two repair services. I bought this oven believing it was a high quality and I expected them to stand behind their product. What can you do to help me?

We did a total kitchen remodel and purchased Dacor appliances. Big mistake. Had to spend 500 on refrigerator repair (model EF36BNDFSS). Oven is off 25 degrees on temperature. The glass top for burners was defective. Would never purchase Dacor. Microwave front trim keeps coming off as well.

Replaced main board on top of oven because of oven light turning itself off and on endlessly. Cost was near 400 dollars with service call. Now, 2 years later, F1 beeping nonstop, and we have to turn power off to stop it. Last night, the beeping started at 3 am! I would never buy another Dacor oven. The Dacor microwave has never been able to pop popcorn. Now the carousel is failing to rotate. The only thing positive about Dacor is the styling.

The oven I purchased is the Dacor double oven, model number - ECD230SCH, I purchased extended warranty on the ovens. This was purchased when I bought the ovens. I have renewed this and still have a warranty for 2 more years. I cannot get anyone to do the repair on this oven. My location is at the Sardis Lake. I cannot get anyone out to service. I do not know if you have any thing to do with this. I have had an oven out since June 2013. Please help, Dacor should have service reps in this area. I am in Sardis Ms.

We purchased our fridge for $9,249 in September of 2016. By the beginning February of 2019 the fridge stopped working completely, I called Dacor who sent out a technician to determine the problem. The technician said the compressor had failed and needed to be replaced. A week later we found out that Dacor no longer makes the particular compressor I need. I have now been living without a fridge for 3 weeks and Dacor doesn’t seem to care at all. We have 3 children and are currently living out of a cooler with ice. I call them and email them every day begging them for a resolution. They are a avoiding me. I believe they owe me a new fridge and they don’t want to do it. We saved long and hard for our expensive appliances and it’s absolutely heartbreaking to have this useless fridge stop working after 2 years, and Dacor seems to not care.

Dacor range - After I posted my comments on August 8th, I was contacted by Dacor customer service immediately and the new part was sent to me free of charge. I do have to pay the labor, but the part was what was expensive before. They did give me an explanation as to why this was happening - the hinges on the door wear out and the door doesnt shut properly so that heat escapes. Should this be happening with a stove that was this expensive? I dont think so, but I am happy with the customer service I received from Dacor this time.

Most of my life, Ive always bought pretty low end appliances, and theyve always worked pretty well. When we remodelled our kitchen, we decided to go with a high end Dacor stove, and its been nothing but trouble. After just a few weeks, the igniters started to fire constantly on some burners. It was still under warranty, but it was very hard to find someone to honor the warranty. We got that fixed, then the oven light started to come on and off randomly. After our experience with the first problem, we just disconnected the light and let it go. A few months later, the bottom shelf jammed, and there was no way to collapse it to fit in the oven. This product is total junk. Dont buy it!

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two computers replaced for over $1000 each and other boards replaced. Problems started just after the manufacturers warranty ended. I consistently get a U60 fan error message, no matter what Im cooking and no matter what cooking cycle Im on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

We remodeled our kitchen in 2016. We chose Dacor 30” range. The gas oven has been a disaster. After less than a year, it wouldn’t heat. They replaced it, same problem. Replaced the igniter and valve, same problem. Now they will do nothing and say we’re on our own. Problems with hood and fridge too. Stay away from Dacor at all costs!

Talked into spending $4700 on a wall oven on the recommendation of an appliance retailer. My concern was even baking and reliability. Was told I would be very happy as Dacor was best on the market. Well long story short, it never cooked evenly and after 8 years quit working. Had to lug the heavy oven to the city to an approved service provider. They thought it was the relay board (told the brains of the oven). Service provider changed several things (sensors, board and whatever else). Nothing solved problem. Phoned me and said I was looking at minimum $2000 and up. He threw oven in garbage. We didn’t even send the gas money to bring the dud home.Thought it should last longer than 8 years. I phoned Dacor. They wanted to know exactly what the problem and diagnosis was so I told them to phone the Service Provider. Said they would but I had to email copy of receipt which I did. A couple of months gone by and never heard a thing and they are not responding to my emails. DO NOT RECOMMEND DACOR.

I have own my range for about 2 years and for the most part it is used every day. I love the simmer burner and how strong the rest of the burners are. My food always cooks well both on the stove top and in the oven... I love this range.

After remodeling our kitchen, we purchased a professional line Dacor stand alone gas range/oven. Within a year, the heating element needed to be replaced. Subsequently, the control panel almost caught fire and needed replacement, following a second heating element. The oven is not reliable and has cost us over $600 in repairs, labor and parts. The Dacor company is not willing to recognize that this oven is a lemon, even though their rep admitted that the number of repairs seem to exceed the average number. The company refuses to pay for a tech to come in to examine why this range continue to have electrical problems. It is not working again, and the customer service rep wants us to pay out more money to have their tech diagnose the problem and pay the cost of repairs and labor, while they will cover the cost of the parts. I am done paying out more money on a defective appliance. I could have purchased two new less expensive (and more reliable) ovens by now.

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

ZERO STARS if I could but DISAPPOINTED - if I had to use one word to describe our experience with Dacor with not only our $8K+ 42 Built In Refrigerator that is sitting at 70+ degrees in the freezer and fridge sections but SO DISAPPOINTED with their poor customer service and lack of concern resolution tools for their team to even try to help.They are supposed to have high end luxury products. With that, anyone would expect to have a luxury customer experience. However, our family has been WITHOUT a working unit since January 6th. That is less than a month from when we had it installed but almost a month from today. We followed the proper protocols to get it repaired. Took almost two weeks to even get a technician. Once we did, he confirmed it needed to be replaced. We got approval and now learned we have wait another 2-3 weeks to get a separate decision to be made.Requested if there is any way to escalate our concerns but cant even talk to a supervisor for another 24-48 hours... Apparently they will call when it is convenient to them. Dacor - have some empathy for your customers! Imagine paying for a high end product to have no working fridge or freezer for a family of 6. Not sure how this is an acceptable practice. POOR QUALITY, UNTRUSTWORTHY, DOES NOT CARE ABOUT THEIR CUSTOMERS.

When we recently remodeled our kitchen, we replaced our Dacor double ovens that we had had for 15 years. These were great ovens and not one problem with fairly heavy use, so we bought the Dacor Modernist double ovens. The ovens are usable, but they are the worst engineered product I have ever experienced. First, there is no clock on the stove because as I was told the clock would etch the screen if it was on 24 hours a day. Second, the sound the timer makes is so soft, even on the loudest setting, cannot be heard in any room but the kitchen, so I paid a premium price to carry a timer with me, so I know when my oven is done baking. Third, if I turn the oven light on, the timer either stops completely, or it resets to the original time. Fourth, the oven buzzes when it is cooking. Fifth the user manual is useless and there is no video or online information on how to use this oven that is not user friendly.Finally, I have talked to Dacor and have had the repair person here, but he knew nothing about this oven. I am sorry every time that I use this oven that I did not buy my other choice, which was the Woof double ovens, but we thought this would be wonderful product, like the wonderful product that our previous ovens were. We also thought Dacor was a family company, but is now owned by Samsung. What a disappoint these ovens have been. The engineering for this product is a disgrace for any company and I no longer see the Modernist products advertised and it may be because it is such a poorly designed product. I never met a computer that I did not love, but this is not the electronic wonder that was advertised when we bought the ovens.

I purchase a home with a Dacor double oven. Unfortunately the oven begins transmitting multiple beeps and the touch panel will sometimes read off after beeping a while. I contacted the staff at Dacor requesting a service manual. They refused to send me a service manual and stated that only authorized technicians can service their equipment. Its obvious they used google or a local phone book and sent me contacts of appliance repair shops in my area.When I called, they had never heard of Dacor let alone be factory authorized. I called Appliance repair shops up to 50 miles away to find there were no Dacor Dealers. I found one 70 miles away but it was too far to send a technician. If I remove my oven from the wall and take it there they would attempt to look at it. I had to reverse engineer the thing to find that my touch panel has gone bad and now I cannot find a used one. I want to recommend that anyone considering an appliance DO NOT PURCHASE A DACOR! If you are looking for high end stick to SubZero / Wolf. Oddly enough I see that there hasnt been any reviews for the past 5 years. Maybe it appears people have stopped buying Dacor appliances.

I rarely write reviews but when I found your site, I decided it was time to vent. I bought a 36 dual fuel, convection Epicure range in 1999. It was not a cheap oven and I was excited at the possibilities of having a 16,000 BTU broiler and large oven cavity to work with. Lets just say that excitement quickly wore off. Almost immediately after the range went out of warranty, the ignitors went bad and we also had to replace the control panel ($400 in repairs was a lot back then). After that, we continued to have ignitor problems and replaced them again. Finally, I just stopped doing it and lit them with my aim and flame. I never allow my children to cook on the stove because I am afraid they will be burned. Most recently, my broiler element, relay board and again more ignitor problems ($1,200 in repairs). Not to mention, the repairman had a terrible time trying to access all the areas and was at my house for 4 hours trying to do so. When the initial problems happened, I emailed, phoned, left message, etc. to no avail with customer service (I use that term loosely). This company is the worst. I have told everyone I know never to buy a Dacor anything. Next time, Ill buy a Wolf.

The enamel on the bottom of the top oven has blistered and the metal beneath is exposed. If the oven is heated, there is a chemical smell. This is such a dangerous situation that the ovens (double) are being removed as I write and will be replaced with a different and more reliable brand.

We remodeled our home and purchased Dacor appliances for our kitchen. Range, love it, Microwave, 30 Double oven and warming drawer (promotional give away). The ovens from the beginning do not function well. To warm up the ovens I have to wait 45-50 minutes and it buzzes. It is at temperature but then when I look at thermometer we are close to 75 degrees below. It recycles temperature every 75 degrees too. We had many repairs to the original unit to the point the repair person recommended that Dacor replace the unit. They did, another disaster. First they dropped the old unit while removing it chipping my granite, destroying my drawer panel and then left an absolute mess. The second unit has the same warm up issues, holding temperatures and oh wait, fans ran for hours after they were turned off. Broiling amazing. Baking and convection, a joke.The last repair person told me to open the oven and turn the cookies to have them cook evenly. And do the same when cooking with Convection. :/ I am currently looking for a reliable double oven that I can use and feel good about the food I serve (to be cooked). Dacor basically said that they cannot help me anymore because we went out of warranty last year and sent a repair person to basically say it is acceptable. Obviously for someone who does not cook, just sayin.

I submitted a review regarding a repair on this same refrigerator Dacor EF42BDCBSS back on 10/29/12 and 10/31/12. We now have another repair bill in the amount of $486.42 for a drain pan kit and defrost thermostat. I tried to contact Dacor by phone and email to talk about the situation, but have not received a response. I would highly recommend that you think twice about buying a Dacor brand refrigerator.

I purchased my Dacor range in 07. After running the self clean cycle today, my oven wont heat up using convection or regular bake. Keep in mind, I had the entire electronic guts of the oven replaced in March 2011, 6 months ago after the same full failure. I paid $6,500 for this appliance. I wish I had my old GE oven back. This piece of equipment is only 4 years old. My husband and I dont use the oven often. What a huge disappointment! I will likely spend the next few days on the phone with customer service.

My Dacor Preference 30 double wall oven (model PCD227R) was installed on 5-14-2004. On 12-31-2007, I replaced the upper oven high limit switch for cost $146.56. On 5-19-2010, I reset the lower oven high limit switch for cost $95.00. On 8-27-11, I replaced main control panel (Bezel Assembly), whose parts cost $271.10. On 12-14-2011, I replaced the main relay board for $214.02. On 1-16-2012, I replaced main relay board again, and it is under warranty. On 2-3-12, I replaced upper oven temperature sensor for $32.09. I am awaiting authorized Dacor service technician to calibrate both ovens.

Our initial dishwasher had many problems. After several service calls, we called Dacor to identify the issue and see if there was anything they could do for us. We received a brand new dishwasher (even better than the initial one) for a nominal cost. We would like to thank Dacor for their excellent service and attention. Its not always the issue, but the resolution that makes the difference.

I have the Dacor 30 all gas range in my house and it is the best. The grates take up the whole top surface of the stove area, so I have a ton of room to cook on. Basically, I can fit 4 giant pots on the stove at the same time, so Im ready anytime a chili cookout might break out. This is also super convenient during tamale season and soup season because I can put up to 4 giant stockpots on the stove simultaneously. In the event that I spill, its easy to remove the grates and give the surface a nice wipe up. As far as the oven, I totally rule the holiday season because I can fit up to 3 full size 18x36 catering sheets in at the same time, so basically, I can cook 4 dozen or more cookies in one shot, leaving me tons more time with family and friends than if I was baking 1 sheet at a time. Thank you Dacor!

The functions are useful and so far everything works the way it supposed to. No real complaints. Convection and baking features are really useful when it is a small thing to start an oven. Easy to operate. Everyday cleaning is easy as well.

Dacor dual fuel 30 inch range - First of all the look of the dacor is second to none in my opinion. The digital screen with blue lighting makes this a truly elegant part of any kitchen..... when it works. The range top itself worked flawlessly for me and the main burner was always more than enough. The problem with the range lies in the electronics. The unit has been in my home for over a year and has worked for less than a month total. An error code appeared when ever the oven gets hot. C33, C1, 0000, 1111, C11. Ive seen it all. I have had the main board replaced twice and my local repairman is on first name basis with even my dogs at this point. The final straw for me was when the oven door glass shattered while cooking and when dacor was contacted they said that happens. Im think Ill try Viking.....

We have had problems with the igniter switch which clicks when I have a large pan or pot on the stove. My husband has tried cleaning the igniter tip with a brush as well as the removable ring but we still have that problem. We also have a Dacor microwave that seems to blow a door fuse pretty often that has to be replaced.

Dacor Distinctive Series Range model DR30D - One week after the appliance warranty expired, the oven stopped heating. The repair man replaced the circuit board. We still got a code 33 when we try to get the oven to heat to 400 degrees. Called customer service, they said to flip the breaker to the unit off for a few minutes. Seemed to help but we do not use the oven much, as we also have a Meile microwave/oven that we love and use that more. Then I cleaned the oven using only the ovens program. That locked down all of the gas cook top knobs. I called the repair service, it snowed on the Saturday of the appointment. They cancelled. I did not check the stove on Sunday. On Monday the repair service walks in and simply turns it on, no problem. VERY FISHY!!! I have heard the manufacture can control it by computer chips. This appears to be very true. Now the stove does not heat past 250 degrees. After speaking to a few people it appears this is a very common issues. Dacor is a lemon. Do not waste your time and money.

When my husband and I built our home 11 years ago, I splurged and got a Dacor ERD36 36 dual fuel range. During the process of our build, our builder dropped my range during the installation. Dacor was very quick to send out a servicer to make sure the performance of the range was not compromised. The only thing that needed to be replaced was a bent bullnose in the front and the kickplate. I have had one service call in 11 years, which was last year after a brownout in my neighborhood caused my clock and oven setting to go crazy. It had nothing to do with function and had nothing to do with shoddy manufacturing. I just got it fixed and continue to use my range every day. I am looking to expand my island because I need another oven and I am very excited to add a Dacor oven to my home with zero hesitation. I am looking at a DO130S. I would buy Dacor over and over again!

I purchased a DACOR Discovery IQ Range one year ago Model # DYRP36DS/NG from an online authorized DACOR retailer. Here is a synopsis of the events Ive had with the range over the past 12 months: I took delivery of the Range in January of 2016 at my home under construction. I moved into the home in April 2016 which is when the Range was fist installed. In May I began to have problems with the unit, it would shut down during preheating, then reboot itself, sometimes it would just reboot itself randomly. I called DACOR customer support who told me that I needed to download the latest software version, which I did. Shortly thereafter, the Range again would shut down during cooking and go into a reboot cycle.I called DACOR again, they sent out a local service company. In June the technician came out and upgraded and re-installed the software. The problem continued, I contacted DACOR AGAIN, got the run around, etc... Escalated the problem. DACOR then determined the problem was in the internal circuit board which they arranged to shipped to local service company. The service company came out again, replaced the internal circuit board and attempted to upgrade the eProm, which didnt work. The Range was in a constant state of rebooting itself over and over and over again. The Technician left. Said nothing more he could do. I had to shut the power off so the unit would stop rebooting itself.I called DACOR AGAIN, I got a complete run around, they refused to do anything more. I finally was able to reach the V.P. of Customer Service. After a few conversations and investigation into the issues. She determined that the unit needed a new front controller panel. The panel was shipped to the local service company. The service company came out again and replaced the front controller panel. Its now November. Over Christmas, the unit began to shut off the oven randomly during cooking cycles, for no apparent reason. Over New Years, the oven was shutting off, flashing an error code and reboot! I called DACOR last week. They refuse to help because now it is out of warranty.Ive contacted the online retailer. Ive left messages at DACOR for the Service Manager and the V.P. of Service. NO RESPONSE. So this is how DACOR deals with servicing their high end appliances, keep trying to pretend to fix the lemon appliance until the anniversary date, and then they dont have to deal with their $9,000 piece of garbage high end range any longer. The consumer gets screwed and DACOR doesnt care in the least! DO NOT BUY an appliance from DACOR.

When I pay top-dollars for a supposedly high-end product, I would expect performance and durability. That is not the case with Dacor. This manufacturer charges top-dollars for their appliances but their products do not live up to expectations. I purchased a Dacor gas cooktop range, and within a year several blue-indicator lights on the knobs (which indicate the gas is on) failed. At that time it was covered under warranty, and even then it was a hassle to get the repair technician to come out and take the range out to get to the electronic parts. After replacing two of the lights, the other lights failed as well, and then the replaced lights eventually went out. Now, only one out of the five lights work. After a year, the appliance is no longer under warranty, and it is too expensive to get it serviced. Its not only a cosmetic issue, but a safety one as well.Were in the market for a single wall-oven, and I considered a Dacor for its clean and stylish design. However, after reading the reviews about Dacor, Im veering away from this company. Sadly, as much as I want to support a Made in America company, the pride of workmanship and customer service doesnt live up to this companys branding.

I have a Dacor refrigerator that cools poorly and needs servicing. Refrigerator manufacture date March 2017. When I acquired the refrigerator I signed up for the Dacor standard warranty (1 year) and the Promotional additional 2-year Dacor standard warranty advertised as 3-For-Free warranty. I contacted Dacor customer support by phone today. After an hour on hold, they said that they would have to check with their supervisor. 2 hours later I received a call back saying that its only a 2-year warranty. Their website where I registered my product (warranty.dacor.com/member) clearly indicates that my refrigerator is still under warranty. When I confronted them with this, their answer was anyone can register anything on the website and it proves nothing. In other words, registering your product offers you absolutely no protection.I provided their supervisor all documentation requested, (including proof of title of ownership of my house!), and they still repeatedly stated its only a 2 year warranty. When asked where they are getting this information, they simply said thats what we have in our system. I asked to speak to a supervisor, but they said none were available. I left a message with the supervisor, but none ever returned my call.Dacor continues to offer their 3-For Free warranty to this very day. As a busy physician, I keep good records and pay attention to detail. Dacor has been to my home previously without incident. I am extremely disappointed in what appears to be the companys blatant attempt to deny warranty coverage despite ample documentation that its still covered. I would caution folks that their 3 year for Free warranty is simply not true based on my personal experience today. I will no longer be purchasing any Dacor products because of this, and will relay my story to anyone interested in purchasing Dacor products.

We moved in our new home in June 2019. We had purchased 2 Dacor dishwashers, 2 ovens, a gas cooktop and a microwave. All the appliances are beautiful. That said, both of our dishwashers leaked so bad we had to stop using them as they were damaging our wood cabinets and floor. Dacor sent service persons out after multiple calls and replaced the seals, but they still leaked. Our cabinet company that sold the Dacor appliances stepped up and replaced them both with Bosch dishwashers.Our Dacor Refrigerator went out in mid February and will not cool anymore. After 2 hours on the phone with a Dacor representative, we finally were able to schedule a service person to come out a week later (Dacor has very few support companies so dont plan on anything happening too soon when there is a problem). Was not able to repair the fridge and said it could be another two weeks to get the part and return. That said our service person is a great guy and cares, but has to rely and wait on Dacor for responses and parts.Our ovens take twice as long to cook as any other oven we have ever had. We are asking them to look into that as well. Overall, very disappointed. We understand having problems, but expect Dacor customer service would be much better and support their own field service persons and clients or at least act like they care. Not looking forward to calling them back to see why we need to be without a fridge for 3-4 weeks total....

We purchased a home with brand new Dacor appliances. Within 1 year, the relay board had to be replaced. One year later, the relay board has to be replaced again. Its $600 each time for parts and labor... The part alone costs $500. The company does not warranty the relay board. At this point, we should have purchased a new wall oven. They claim these are superior appliances. Our gas stove top works well, but the wall oven and refrigerator have been nothing but problematic. We will never purchase this brand again.

I have owned a Dacor Convection microwave for a few years and is so far the best Ive ever owned. It works great every time, has great preset features and also has a great stainless steel look. Great Product.

We purchased a Dacor 30 Heritage Gas range and installed it in early Oct 2020. Within a day a gas leak from the back of the range was identified by our gas contractor. Dacor repaired it quickly (12 hours). I was impressed (though concerned it already had an issue). In December 2020 I noticed that the oven indicator light was not coming on. I contacted customer service and despite indicating that there was a problem, was simply told what the light was for. Then, in February 2021 (under 5 months after installation) the oven stopped working. The service technician indicated it was an electrical issue and the gas would not ignite. It has now been over two weeks and we still do not have it repaired nor any indication of when it will be repaired. We spent $5200 on this range. I do not recommend Dacor.

I purchased all Dacor products. First Dishwasher went out, had purchased warranty. Came out 6 times to fix it, filed complaint with Better Business Bureau. Finally got dishwasher replaced with a Kitchen Aid. Thank God for the BBB. They help people. Then my stand alone range with 6 burners had one of the burners go bad, the appliance co. fixed it. Then the oven relay board went defective. Had to order part over $400.00, no warranty. Then wall oven Relay Board went out, 2016. Paid over $460.00.Less than 12 months later relay board went out again. They said Sorry, no warranty. Ordered part said it was $500.00 + to replace. The appliance repair tech ordered wrong relay board. They called me today and now said its going to cost $650.00, no warranty. Do not buy Decor products. They are horrible. I feel I am being ripped off by Dacor and feeling untrusting of the Appliance Co. I may need to file another complaint with Better Business Bureau. Buyers beware!

Over ten years of using my Dacor oven, I have spent $1595 in repair bills to keep it going. It cost $1875 originally and I would have purchased a more reliable brand if I had known how much trouble the oven would cause me.

I just had an appliance repair company come out to let me know what is wrong with my Dacor Stove door, since it wont close. He said the hinges are needing to be replaced. He said that he replaces these hinges on Dacor stoves ALL THE TIME and that the company really needs to file a recall on these hinges and/or reimburse consumers who have these installed. He said these should not go bad like they do. That this is poor manufacturing on Dacors part and they are not being held accountable. I agree 100%. It is going to cost me with labor and parts almost $ 400.00 to replace these hinges that should not go bad with the age of the stove. Thanks.

I purchased this upgrade to my kitchen renovation. The stainless steel stove has a great look, but that is all it has. This is my third repair (with much difficulty). The same problem - the bake ignitor goes bad and sends gas smells throughout the kitchen. On Christmas day, after preheating the oven, I opened the oven door and the inside was one large flame. The heat was intense and my right arm got hot from the heat. I immediately closed the oven and cancelled the bake setting. When I called Dacor the following morning, I thought I was talking with a robot. No emotions, no sense of caring. They must be programmed. I got no satisfaction. I said, Do you understand? My stove went on fire and on Christmas day. My family was not sure if they should leave my house. I am extremely disappointed with Dacor.

I have owned a Dacor microwave for about seven years and is so far the best microwave Ive ever owned. It works great every time, has great preset features and also has a great sophisticated look. I would recommend Dacor appliances based on my experience with this microwave.

It give the peace of mind, knowing that having a Dacor cooktop (RGC365) I have one less thing to worry about it. Food is always on time, and my wall oven is so simple to use and clean. Like I said one less thing to worry about it. I been a Dacor customer for over 12 years. There is no need to look any farther. My next kitchen will be a Dacor Set.

We purchased the Model MOH130S in 2006 from a very reputable distributor of high-end appliances. In 2009 we required a service call to deal with temperature control. The oven was out by more than 40 degrees Fahrenheit. This resulted in a relay board, item 101559, to be replaced. Dacor was nice enough to cover the cost of the board, but not the cost of the $152.00 service call. In 2013, guess what? Relay board, this time out by more than 50 degrees, item # 101559 required replacement again only this time it was not covered and cost of $628.00. Here we are, 2016 waiting for the service provider again as temperature is out by over 60 degrees. Roasts, Turkeys, Chickens and everything else have been dying slow deaths in this unit and are awaiting yet another bill to deal with temperature control. Dacor will do nothing until another $150 service call confirms the problem. Hmmm! What to do?

We spent close to 30K in Dacor appliances and have been paying for repairs almost yearly. Most recently last year around March 2015 we spent $1800.00 in repairs for the refrigerator. It is a long weekend and we planned a family BBQ and had to throw away all my marinated meats and salads. This is unacceptable. When you spend thousands of dollars in appliances you dont expect to have these types of problems. DO NOT BUY DACOR APPLIANCES. IT IS A RIPOFF.

Regarding my previous complaint on 3/21/12, I had a Dacor fridge, model #EF42BDCBSS, installed in my brand new kitchen in March 2008 (Ive a kitchen full of Dacor). It subsequently had a problem with the drip pan in March 2009 and was fixed on warranty. Come March 2012, the fridge was again diagnosed with the same problem. The technician told me there had been a design problem, but after three re-designs, it was remedied and should have no further problems once the new part was installed. The bill, $658 and more than half, was for the part! Of course, I was livid because the fridge had been fixed in 2009 and was now off warranty.When I expressed myself originally, I was simply venting about the price of the repair without hope of a remedy. James at Dacor customer service called me promptly that next morning and left a message! We subsequently talked and he immediately got in touch with my local appliance service center. He not only worked out with them refunding my deposit for the part but also ordered two other parts that were necessary in order to fix the problem. The outcome? They fixed my fridge at no charge to me for parts or labor, and all I had to pay was the original trip and diagnosis charge. I cant begin to tell you how extremely happy and grateful I am about this. Thank you, James, for such terrific follow-through and thank you Dacor for being a top-notch business who stands behind your products!

I have all Dacor Appliances in my kitchen and I am very disappointed and angry. The double wall oven has not worked since day one - cant roast a chicken or God forbid, I would want to roast a turkey for Thanksgiving. The ovens look great, but just wont cook anything. Raw on one side and burnt on the other. One time I roasted a 5lbs leg of lamb for 5 hours! It still wasnt cooked. Recently, my dishwasher has stopped working properly, stops midway through cycle, wont drain water and its just been a total waste of money. I will never recommend Dacor to anyone. Do not buy Dacor. I called customer service in the beginning, as we had problems from day one, but they were of no help so I gave up. I dont use my ovens anymore, they are just for display. Very, very shameful!

Our 10 year old Dacor microwave finally passed on, so I ordered this model, as it fits into the existing trim kit. It is basically the same model I had before, without all the "digital" screen display and the "tune" that played when the food was done. It still does multiple steps at different percentages and, instead of hitting time, percentage and start, you select time, and repeatedly press the "power setting" button multiple times to arrive at your desired percentage (it steps down from 100%), then press start. It's also an 1100 watt unit where our previous one was 1200 watts. I don't notice any difference. It has a "cobalt" blue display. There are many "preset" buttons for things like Pizza, Popcorn, etc. Love our new Dacor!

I recently complained about my Dacor dishwasher that would stop running during the cycle because of a faulty circuit board and touch pad. The repair would have cost me $500.00 to replace the entire touch pad and circuit board and the Customer Service department was not in the least helpful or concerned. After making the complaint on this site, I received an email the next day from James who was very nice and asked for the model, serial number of my dishwasher and who was the repair company I used. I emailed the information back to him and after verifying my information, he informed me that the parts would be shipped to my house at no cost and I would only have to pay for the service call! Now that was great service from a company who is trying to make good for a bad item in their appliance line. My repair person told me that Dacor is now using a different manufacturer for their dishwasher so hopefully it will be a better product.

We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.

This will be the third service call on my Dacor Built-in Refrigerator with the freezer making icicles and the fan making a loud noise. On top of that, I have two light bulbs in the freezer that went out from the ordeal. From my review of the complaints here on Consumer Affairs, I see Im not the only one with this issue. This is a yearly problem, and I hope Dacor would step up and resolve this for me since it truly is a poor design issue and no fault of mine.

Purchased home with installed Dacor double oven. Oven wouldnt reach set temperature, so replaced control board. Doable, but a real hassle to remove oven from wall opening and label, disconnect, and reconnect 20-something wires. Two years later, the clock cannot take the correct time and oven timers do not work. Only fix: replacing the $300 control board again. I cannot recommend that anyone purchase these appliances as the control boards simply do not work for more than a couple of years.

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

I have a induction Dacor stovetop. Its stopped working and blinks an error code. Called customer service who didnt know what the code meant. I was told my model was 2015 which the rep said was old. It was installed in 2017. All they would offer was cheaper replacement parts if I paid for someone to come and figure out what the problem was and install the parts. I was told the replacement parts were not cheap though. I was told that because were the second owner of the house they couldnt fix it under warranty (even though it should be covered under warranty) because they couldnt say how it was used before (commercially or residentially). Give me a break!It gives me almost no confidence in getting this thing fixed. Warranty is a joke and customer service is terrible. So far I had to leave a voicemail for the reps next level who will call me back after the weekend. Im waiting to see what (if anything) they will do but from the first rep. I dont have a lot of confidence in their products.

Replacement light for the oven - I could not find anyone that carries the halogen bulbs for my oven and called Dacor parts line. The bulbs come in a package of two. They were $79.95. I was told I should have called two months ago, that they were $29.95. So would I buy another Dacor Appliance? I think not.

This is a follow-up to my prior comments on the 30 Dacor wall oven. After posting the prior complaint, a Dacor customer service representative emailed me immediately the following day asking for details on the problem. The Dacor rep immediately called my repairman, notified me that they were working on a solution, and then followed up with a solution that exceeded my expectations. We are very satisfied with the outcome and should have called Dacor directly at the onset. Thank you Dacor!

We did a complete kitchen remodel in 2007. I wanted top of the line appliances, and I liked the look of Dacor. I spent over $10,000 on a refrigerator, oversize dishwasher, microwave oven and a warming oven... (I know). Within 16 months, everything started to fall apart. Of course it was over the one year’s mark so there was no replacing of the units on the manufacturers part. I have since replaced the motherboard on the dishwasher twice... total of 3K in repairs! I cant replace the dishwasher because it was oversized and we built our cabinets around it and no other company sell an oversized dishwasher. I have replaced the microwave oven with another one that looks just like it because for some reason it fried. The refrigerator constantly rattles and my husband and I are at our wits end because of it. The only thing that hasnt fell apart yet is the warming oven. Probably because we dont use it. I wouldnt recommend it to anyone. Its a total waste of money. Next time Im buying Kenmore. My old Kenmore is sitting out in the garage being a good and faithful second fridge.

I remodeled a kitchen in a high end house and so wanted nice appliances. I had KitchenAid (which Id had a lot of issues with) for about 16 years. (Since I built the house - the fridge was rebuilt 3 times.) While looking for which appliances to use we were at an open house and a chef was cooking and giving a talk on the Dacor ovens in it. So... I reviewed a lot, liked what I read, and chose Dacor. I love them, the cook quality, the features, all of it. BUT my double oven had issues from the start. An annoyance at first with the built in Android but I didnt complain a lot. Move forward 1.5 years and the Android tablet built into it would freeze and not restart without throwing a jumper on fuse box. I called Dacor and they gave me a number of options, disable the Android because of a known issue and get $500 back, or - return the oven for full credit and theyd pay to have it removed (1.5 years later... cmon thats pretty awesome), or - pay $500 and move to the newest higher end model with steam cooking. Wow, talk about stand by your product! Ive never seen this before with an appliance manufacturer/vendor. Certainly wasnt my experience with KitchenAid. Anyway Im an advocate even though I had a problem and thought they deserved credit here.

We did a full reno on our house starting in 2018. With a brand new kitchen we felt higher end appliances would help finish it off nicely. We settled on Dacor from our appliance dealer due to the look a past history of great reviews. Had we known that the original Dacor no longer existed and it was now Samsung with Dacor nameplate we never would have bought them. We have had 15+ service calls for the fridge and oven. Oven didnt work from day one and required multiple board changes. The interior is not level so you cant bake a cake and the racks are impossible to remove without bending the rails. It just failed again last night just as the warranty expired. The call center is in the Caribbean so dont expect any help from customer service. The ice maker with the fridge is a continual problem so we had to buy an $100 ice maker that now sits on our counter full time. These appliances have a high end price tag but are not high end!

We purchased the Dacor modernist Refrigerator, after waiting several weeks to get it installed we noticed the water dispenser did not function properly, we contacted the retailer whom we purchased the appliance from and after several back and forth emails to verify our proof of purchase they put us in touch with a repair technician. After a few days they came to our home to review the issue and noted that this was a known design issue with the refrigerator and that our house water pressure maybe too high and they would have to come back out and install a special valve to fix the issue. Later they called and said Dacor will not acknowledge this as their issue and to call a plumber. After spending over $20k on Dacor appliances I would have thought their white glove VIP customer service would be better. Buy Viking!

We equipped a luxury kitchen with Dacor appliances. Had to replace the 60 inch dual fuel range after 8 years - use the same brand simply to match. Big mistake. Several repairs already. Also installed two under the counter warming drawers - nothing but problems and repair expense. Now we need a small $25 part - a cooling fan with motor that is faulty. Was informed the part is no longer available - customer service told me well, it is 10 years old. Really? We now have to rebuild part of the kitchen cabinetry and spend several thousand to replace two warming drawers? They also said the company was too small to keep parts available for a long period of time. Unbelievable! I will never buy Dacor appliances again.

I paid over $6000.00 for a Dacor EF48BNDBSS refrigerator and have had nothing but problems with this item and the other Dacor item (dishwasher) that I bought when I had a new kitchen built for my new life of retirement. The first refrigerator that was delivered did not work when it was installed and was returned immediately. I had to wait for Dacor to send another one and I have had to pay several service calls each time since that point. I am disgusted that I paid over $10,000 on two appliances from Dacor and neither of them has ever worked even at a low grade basic level. Both of my items have been discontinued and Dacor reimbursed me for half of what I paid for the dishwasher, which did not even cover all of the repair calls that I had paid for ongoing service. At that dealing, I got tired of paying for repair calls for the refrigerator due to excessive icing in the freezer; supposedly there was a quick fix right after I had the unit installed and it did not fix the issue. Now, there is another quick fix that Dacor suggests and that will cost me $800. Really? I dont think so. In fact, I have researched this issue and have found that this quick fix does not solve the problem either. In addition, I have called Dacor numerous times about the refrigerator door not sealing and the refrigerator making all kinds of strange noises. They told me it was the seal, so I had the seal replaced and that was not the issue. Then I paid $235.00 for a service call to look at the seal and he said that this refrigerator has known problems for hinge issues and he attempted to fix the hinge and left and the problem continued. Between the hinge issues, the constant icing issues in the freezer and the food icing over as well along with the trays and inner shelving of the freezer, the refrigerator sealing and the hinges working, and the constant crazy noises that the refrigerator makes, I am ready to file a lawsuit for a lemon of a product. This is the second product that has recall issues and multiple problems. I am sure that with my documentation, a judge would have no problem agreeing that I have paid way too much and put in way too much time and energy into getting a decent appliance into my kitchen. I would never recommend Dacor to anyone. I am dissatisfied and refuse to pay another penny for service calls on these appliances that were installed in 08/2012. At this point, my refrigerator is unplugged and unusable and I am using a small refrigerator that I bought at Costco for $300.00 thirteen years ago that has never had one problem.

We purchased this high end Dacor range (Dacor Renaissance ER30G) new in 2011 from the Appliance Loft here in Cincinnati. It was dropped off and installed and would not operate right out of the box. A repair was made and everything worked (unless you count the indicator lights on the knobs, they all went out after approx 14 months). This past November the oven went dead. A1 appliance came out: Determined new control board needed, ordered and installed. Thanksgiving Day, oven dead. A1 comes back, reset the High Temp Fuse. Oven dead 4 days later, A1 returns with a new HTF. Dec 22, Oven dead. As soon as The holiday is over we will call another repair shop and start looking at replacing this unreliable piece of eye candy. Open comment to Dacors design engineers, quality control engineers and management. You should be totally ashamed about this product youve designed. You are supposed to represent the best in American design and quality and this falls below that of low end appliances out of China. See you in small claims court.

We have a Dacor Epicure 36 six burner range. It has been a regular source of trouble since it was installed as part of a kitchen remodel in 2006. The igniter for the broiler went out 18-24 months after we got the oven. A year or so after that the weld that holds the bottom oven rack bracket to the oven itself popped loose making it impossible to use the lowest rack position in the oven. Last year the circuit board that controls, among other things, turning the bottom oven element on stopped working. Not only is the board itself quite expensive, but it is buried deep under the top of the stove taking lots of expensive hours of repair time to remove and replace. And now the burner igniters have begun to over spark (e.g., continue to click long after the burner has been lit, burners sparking that have not been turned on). The repairman tells me that is a different circuit board so we could be heading to another $500 or so in repair bills or perhaps a trip to the dump and a much cheaper replacement range. We have had other Dacor equipment (cooktop, wall oven, warming drawer) and have not had a problem with any of them. But given our experience with the Epicure I cant imagine ever buying another.

Follow-up to March 31 posting: In 2001, we installed two Dacor wall ovens and a gas (converted to propane) cook top. The cook top has been problem free and the brushed stainless steel surface still looks like new. Both ovens however, at that time, were problematic during the two year-warranty period. Knowledgeable service people were hard to come by in our region. After numerous service calls, Dacor replaced one of my wall ovens at or around the three-year mark (outside of the warranty period). That particular unit had only one minor issue since then and Dacor replaced the appropriate part free of charge. The other original unit has been problematic since the beginning. The latest problem being the internal light going on/off for no reason and then a lack of response to light button on the front control panel.Long story short, I posted my frustration here on March 31 and was contacted by a Dacor rep within two days. He asked me for detailed info on the problem and located the unit in their files. Some of the past repairs were known to Dacor, but others were not since we just did them ourselves. I was asked to send a detailed description of the current issue along with pictures, which I did. Based on Dacors analysis or the pictures and the exhibited problem, they sent me, free of charge, a control panel membrane, a door gasket and a set of door hinges. We installed these items and the unit is now in full working order.In looking back over the past years of problems with this particular unit, its clear to me the issues all stemmed from an original broken door hinge. It was compounded by the fact that the service and repair folks at the time considered the door gap to be within tolerance and we did not discover the broken hinge until the door glass shattered and we needed to replace it, which required removing the door. Anyway, at this stage in the game, I am very pleased with Dacors response. It is my impression that they are trying much, much harder to stand behind their products. So, while just a short time ago I would have never considered another Dacor product, when the time comes, they would still be on my list of considered vendors because when these ovens work, they work great.

I purchased a Dacor double wall oven in May 2011 at a reduced price from a secondary market. Due to cosmetic defects, it wasnt sold by an authorized Dacor dealer. I bought it at what I thought was a fair price, considering the cosmetic defects. When our home was completed in November 2011, we installed the oven but found the oven would not heat up to the set temperature. I was told by the company I bought it from that it would be eligible to be covered under the manufacturers warranty. I called Dacor and was told that since I didnt buy it from an authorized dealer, they would not cover it under their warranty even though I had it under one year. Since I had to give Dacor the serial number when I called it in, they now have a permanent record to that end. I have had no oven because I cannot pay to have it repaired.

Im planning a kitchen remodel and stumbled on this site. I have a Dacor dual fuel range (stove wont light, oven wont hold temp), hood (light wont stay on consistently), microwave (replace once, okay now), wall oven (panel out) and warming drawer. Only the warming drawer is working correctly. I live in rural Kansas and I cant get anyone to do repairs. I really like the design but... its time to move on to a new brand!

We purchased a 4-door Dacor refrigerator for our new home. The appliance was delivered in March but we did not move in until mid-June. We have had one week of the ice maker working. Since then, (8 weeks now) we have been trying to get Dacor to replace or repair the refrigerator and to date nothing. Now the refrigerator is releasing water all over the kitchen floor (the ice maker is turned off) so we have to keep a towel on the floor. We have asked Dacor to replace the refrigerator but they are refusing to do so.

I bought a Dacor Epicure 48 range in 2003. It has never worked correctly. I read many other complaints on this same range. I had the burners replaced and I still have to light them with a match each time I turn them on. The oven temperatures were never correct. Nothing bakes properly even following their directions. It bakes very uneven. The hinges are sprung/broken (as the doors are too heavy for the lightweight hinge they use). I have had numerous service calls over the years and still not a good oven or repair. I too am very disappointed in the fact that this product is a lemon and they will not replace it.

We just purchased our home in March of this year. The previous homeowner purchased a Dacor oven; it is electric & propane. She purchased the appliance after a complete home renovation in 2008. They lived in the home. After 1 year, they moved out and had it on the market. We purchased the home in 2012. As soon as we moved in, we noticed the oven was not working. We called an appliance repairman - $564.00 service call and part for a new relay switch. It was great; the oven worked. Not even a day later, an F1 error. We called them back out thinking they must have done something incorrectly. They then said we needed a new control panel. We did not have an additional $400.00. We just moved, so he said you could still use the oven. We did. We would use it and flip the breaker off so we did not have to hear the annoying beeping sound. Then I came home and bam - no display, no oven. We called a different Dacor certified appliance guy thinking the first company was just taking us for a ride and it was their fault. $572.00 later, we got a new control panel, but guess what, the technician did not even make it to his truck before beep, beep, F1. He came back in and then said we needed to replace the display screen - an additional $217.00 with no labor charge. We told the man to shove it. I had every plan of taking the oven to our back tank and using it for target practice. But in good business practice, since this company already invested $572.00, we could not ask them to eat the money, so we allowed a third fix of the oven. While the technician was here, the oven made a horrible loud sound and shot out flames. He insisted maybe it was due to it sitting for a week without use. He left. I never noticed this flame before when the oven worked despite the F1 beeping. Now it’s hit and miss. Some days it will shoot out a flame once until it reaches 200+ degrees and then you can hear the fan kick in. Some days, twice, I have had it happen 3 times. If my children were to open the door during this event, I am sure they would be seriously burned. At first I was thinking maybe it is normal for this oven to shoot out flames during preheat mode since after $1300.00 repairs maybe it is just not functioning correctly. But if it were a normal function of the product, to me it would do it every time consistently and not three times, or two times on some occasions. I hate to admit this but I am almost fearful of using my oven. I currently have a pie to put in for dinner and I’m thinking its 3:09 pm; I could set the oven to preheat while I run to get my kids from school so if it decides to blow up, I am not home and that is pretty sad. The last repairman we had come out said in his personal opinion, he wouldn’t have repaired the oven, because they are known for issues, and he would have gone to Lowes and spent $300.00 on any off brand stove first. We have considered that, but this stove is extra-wide and the cabinetry is built around it. So for us to purchase an oven to slide right back in it would be another $1300.00-$2000.00. We have issues with the burners not always wanting to light. I almost caught on fire lighting one because it shot out flames when it decided to finally ignite. Sometimes it just clicks. Currently, I am down to two burners when just two days ago all six were working just fine. Over Thanksgiving, it took no kidding 1-hour to cook brown and serve rolls because the oven did not reach the set temperature. We stuck my husband’s bbq thermometer to see. It was 256 degrees, not the desired 350 degrees. Does this stove have warranty? We have no clue as the previous homeowner purchased the stove. She claims to have spent $5,000.00 on this stove or more during their purchase. We do not have warranty on our home so for each repair, it is out of pocket for us, and currently we really are thinking any knock off brand at Lowes would be a better product than a Dacor oven and less of a safety hazard for our family.

Perfect size burners and small oven. Cooks food perfectly about 25° less than you think. Great grill on top. Easy to clean.

I was and, I repeat, was a loyal Dacor customer. I gutted and rebuilt a kitchen 9 years ago and purchased a Dacor stovetop, oven and microwave. I remodeled my new house 5 years ago and again purchased Dacor stovetop, oven and microwave. Consumer reports provided favorable reviews of the appliances I purchased below.First red alert: The oven Model MORS130S and Microwave Model DCM 24S LED did not match. The microwave was green; oven was blue. The brochure was in black and white so there was no way of knowing that aesthetically they were a mismatch ... it was very sloppy(!) and very deceptive by Dacor. I mean when I waited weeks for my appliance order and the oven is already installed with a big fat ugly LED screen, what was I supposed to do, yank it out and start all over again? This was disappointing!Next, I was simmering chili on the stovetop (5 burner, gas) and, lo and behold, 18 flames started exiting through the turn knobs resulting in a meltdown. The gas was leaking through the tubes underneath the stovetop. I just happened to check the chili while I was gardening to watch the house almost burn down and btw, it was difficult to put out the flames because the natural gas was leaking under the unit. Seriously! I called customer service and they got hopping right out to fix the issue. This scared the heck out of me. It is negligent to have a product like that on the market.After about 13 months into the life of the Model MORS130S oven, the touch panel failed emitting a CO1 error message. I was told it was $140 to fix it and that the panel was defective, great quality there, Dacor. And the added joy to the CO1 error message is that the unit beeps intermittently all day and all night long unless the power to the oven is killed. Joy... now another issue - Model MORS130S oven LED lights are burning out. Seriously, what else will there be? Now its $175 for LED panel and another $100 to install by an authorized Dacor service man.So I called Dacor back again today because the LED light out was annoying me. They offered nothing. To be fair, my appliances are out of warranty but seriously, Dacor nearly burned my house down. They should be winning me back as a customer if they really cared about their customers and having long term repeat business. Never again, Dacor, never!

I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but unfortunately a piece of junk. Over the 5 years I have had the oven, I have had service technicians repair the oven on 7 different occasions. Unfortunately, my oven is not out of warranty and has failed once again. Today was my 8th attempt at service and the service technician could not get the oven working. I have called Dacor, pleading with them to stand behind their product and to replace this useless piece of equipment. I continue to get L22 error codes, and the main circuit board had been replaced twice. After persistently calling Dacor’s customer service, they finally said they would sell me a new oven at a discounted price to the tune of $4800 plus tax, shipping and installation. I ask myself, why would I want to buy another piece of junk? If Dacor wont stand behind their products, perhaps someone should initiate a class action suit against them.

I wish we had seen these reviews before we spent 6k on an oven and cooktop. Ordered cooktop and oven in November. Custom color over to match cabinets, still have not received oven (were at the 8 week maximum wait time already). Cooktop appeared fine when we received, but when we went to install, noticed something rattling inside. Looking through vent, noticed several broken interior pieces moving around. Contacted Dacor 3 weeks ago for a replacement or repair, and still nothing. They made us go through dealer, and last week told dealer we refused service. Ridiculous! Now they are telling dealer they cant find a servicer nearby. Am considering declining payment through credit card company for their lack of follow through and service, and let them come get their unit.

I had a Thermador kitchen for more than 25 years and I was very happy with their products; I had a Thermador slide-in range with downdraft vent and a dishwasher and a KitchenAid refrigerator, but it was time to upgrade. Now, I upgraded my whole kitchen with all Dacor products and I am super happy, my 30 inch range top has extra wide grates which allows my wife to cook with extra large pans when she prepares food for donation, my updraft vent catches smoke and grease much better than my downdraft, my refrigeration is very nice looking with french door and middle refrigeration for my cold drinks and my dishwasher is very quiet. I invited a few friends home and they have admire my new kitchen. It has been more than months since I bought it and no problems.

Our Dacor oven is 2 years old and the oven door stopped closing all the way, rending it inoperable. The company is now owned by Samsung. I tried to schedule a service call to repair/replace the door hinges. This should be a simple process. However, because I purchased the oven through a designer and Dacor dealer, I had to track down the order verification to demonstrate that I am the original owner of the oven (this is in addition to providing a copy of the receipt or proof of purchase). It took several days to resolve this issue with my designer and rep who sold me the oven. Then, I scheduled the service call on the phone only to receive an email hours later advising me that the service call had been cancelled. No explanation was provided. After rescheduling the service call several times only to have each call cancelled, something finally worked with Samsungs tracking system and the service call actually took place.Dacor is the Mercedes of ovens and I expect a service call to be a little more expensive. However, other providers of luxury products facilitate the product support to minimize customer aggravation. Samsung needs to work on its product support and customer service. I would not purchase a Dacor product again since there are several other manufacturers that provide comparable luxury kitchen appliances with much strong customer support.

I moved into a house that already had a Dacor unit in place. Within months, I discovered that I owned an oven that could be fixed by throwing the circuit breaker. Then, I learned about invisible hands that turned the 325 degree convection oven to a 500 degree broiler. The final act was having all three glass panes shatter and the control panel cracking as punishment for assuming that the oven cleaner on an expensive gourmet stove would function according to manufacturing standards. The repairman ordered replacement parts. He spoke with someone who was off shore so forget about Dacor being all American made. The wrong parts were sent. He has reordered. Meanwhile, I have been without an oven for two months. If this goes on, I am going to Home Depot and buying a Hotpoint or GE. It is the same price as replacement glass panels and the control panel.

We have owned our dual-fuel Dacor stove for about four years. We purchased this stove because we needed a down-vent - this is how our kitchen was already configured. We had only the Dacor or Jenn-Air stoves as choices and went with the Dacor. I have been thoroughly pleased. Everything works consistently including the self-cleaning feature. Prior to this stove, we had a Thermador which was expensive and NEVER worked consistently. One feature or another was always on the brink. The Dacor is such a relief. And good looking, too.

2017 purchased 36” range. First year- self cleaning overheated, replaced part. That was in 1 years warranty. But now: only 3 years barely: (I dont even cook much). Oven turns off by itself if I open the door. Oven does not turn off when I am done cooking. If I cook 450f pops warning of temp overheat. Called ABT service (this is where Dacor said) it cost $219 for a service guy to call dacor and to give me answer: I think it is android board. I have to buy a board. Plus per Dacor this board will not have wifi. So there is no Discovery- paid extra for extras I can not have...

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

First six month, dishwasher rusted on the inside. Dacor gave us a less expensive in its place. First year, microwave was repaired five times. Microwave has a piece of wood to hold the door in place. Wall Oven, the broiler never work. Present, range oven does not work at all. We have a repairman that is trying to get parts. Present, refrigeration control panel does not work, need repair. These appliances were to be a our luxury kitchen, but turn into a nightmare. Do not buy this appliance, you are wasting your money.

I purchased a Dacor Refrigerator about 4 years ago and have had nothing but constant problems with it over the years. Finally they agreed to send me a new refrigerator, and now after five months I am having a major problem with it, and have been trying for 3 hours to get a warranty authorization from them so I can have a repair man come out and stop a major leak that is now leaking into the condo below me. I am so disgusted with their products and their service that I really would never advise anyone purchasing a Dacor product. If I could I would buy another brand then be done with it, but this was a $9,000.00 refrigerator - CAN YOU IMAGINE THAT???

Updated on 11/29/2018: Further to my recent review of my Dacor wall oven, I went to a high-end appliance store yesterday to research replacements for my microwave, oven, warming drawer installation (so, yay, I get to spend $13,000-plus to replace items I have had for only eight years). I cannot verify the accuracy of this, but the salesman explained the problem. For a period of time, Dacor and Viking used the same third-party supplier for their relay boards. Unbeknownst to the companies, the supplier substituted a part that was later discovered to be defective. Unfortunately, all replacement relay boards contain this part, so the problem will recur repeatedly, as many on this site have discovered.As bad as the cost of periodically replacing the board is, the unreliability of the oven is worse. As happened last time, mine works OK sometimes, burns everything other times, and struggles to get to the desired temperature other times. And because the behaviour is unpredictable, it cannot be reliably recreated when a repairman visits. I have had one email from Dacor and I responded with the information requested, then nothing. I suspect that they know they cannot fix the issue in a permanent way, so theyre just hoping all of us with this defective part will just go away. It looks like newer models that look like mine are still available, but I refuse to pay $5,000 on the off-chance that it has a better relay board. I am looking at Miele replacements.Original Review: I have had two Dacor wall oven, microwave, warming drawer installations. The first one was only a couple of years old when we moved, and Id had to replace the microwave, but I put it down to a power surge in the house after an outage. I have now had the same set in my new house since 2010. I have had to replace the microwave again, but not because of a power surge. It just stopped working. The oven has been a complete nightmare. The probe broke and although I had it repaired, it never worked properly, but the worse problem is that I am about to have to replace the electronic board for the SECOND TIME. When the problem occurs, the oven heats up to the setting but the element just stays on. I all but ruined an expensive cut of meat on the weekend – with company coming, no less – and just had to throw out a batch of muffins. I am considering tearing out the whole installation and getting another brand that doesnt destroy my food. It would probably be cheaper than having to fix the oven every year or two and replace the microwave periodically. These appliances are garbage.

I, too, purchased a 30 Heritage gas range in Nov 2018. The first time I ran the cleaning cycle (2 weeks ago), the oven heating went out. After time consuming attempts to reach the warranty dept, finally got a call back. Sent the required information and was told the warranty servicer would contact me within 48 hours. After not receiving such call, I reached out via email again to Dacor and was told to contact the servicer directly. Well, I just did that, and was told they refuse to service me because DACOR IS NOT PAYING THEM! How is that for a luxury appliance company making millions off of its customers and not paying its service companies? A very clear breach of contract since my warranty is active until November 2021. I have never in my life had such an experience, with the LG, KitchenAid ranges I have owned. Never even have needed one ounce of service in their life. So now I await a response from posts on Dacor FB page and voicemail I left, hoping for service. What a colossal waste of money. Buyer beware!

I did a kitchen remodel in 2008 and was convinced by the sales guy at Home Expo to go w/ the Dacor over the Wolf. I bought the dual-fuel 36... Within 2 years I had serious problems. The oven, when not on Convection Roast or Con Bake, just using Bake will consistently turn itself off... Ive ruined many a meals, usually big ones: Turkey, Prime Rib(long cook time items). This was by far my most expensive investment in my kitchen and by far my biggest disappointment. I have called Dacor in the past and was told they could refer me local repair people, I was on my own for fixing it. Again, huge disappointment.

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadnt. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I cant see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

Arrived in good condition and so far works perfectly. Delivery was delayed by one day because of the incompetence of my local mail service. I bought this microwave, as others have described, to replace a 13 year old Dacor that had not really died but had lost the electronic screen. We put magic marker numbers on the display screen where the numbers had been 5 years ago and kept using all the functions. I decided to replace as, without the display screen, I could not do anything semi sophisticated with this microwave but its motor and microwave capacity was still going strong. This model fits perfectly into the previous 24/27 trim kit. Unfortunately our other trim kit is white to match our old microwave. Decor only has stainless steel now. And the new trim kit for this microwave is flat without the vent slats (plus costs over $300!). From the placement in our cabinet, I think the vented slats are really important to dissipate heat and am puzzled by the change in design by Dacor. The slats are a little tedious to clean but as a TV is above the microwave and an oven below I want the heat to have a better place to go. Ebay has the old trim kit in stainless steel but so far the expense seems excessive for just the outside piece. The internal support bracket for the new microwave is exactly the same as for the previous model so the only part of the trim kit needed for my microwave is the outside frame. This newer model works very similarly to the older version. I am delighted Dacor still makes this microwave to fit my space 13 to 15 years later.