We equipped a luxury kitchen with Dacor appliances. Had to replace the 60 inch dual fuel range after 8 years - use the same brand simply to match. Big mistake. Several repairs already. Also installed two under the counter warming drawers - nothing but problems and repair expense. Now we need a small $25 part - a cooling fan with motor that is faulty. Was informed the part is no longer available - customer service told me well, it is 10 years old. Really? We now have to rebuild part of the kitchen cabinetry and spend several thousand to replace two warming drawers? They also said the company was too small to keep parts available for a long period of time. Unbelievable! I will never buy Dacor appliances again.

Purchased a Dacor freezer. Freezer does not come with outer panel. Understandably, because you can choose to put your own custom panel on or order one from Dacor. Found out Dacor was bought by Samsung, a few years ago. So I decided to order a Stainless steel door from Dacor. One of Dacors reps suggested I order from J@J international. I placed order and two days later they called back saying they cannot ship door to me UPS nor FedEx will ship it. They refunded my money, so I reordered from someone else. Got ss panel toe kick and handle. Opened box only to find out no hardware, brackets ss trim for sides screws and so forth. I assumed mounting hardware would be with door. So began the part search for parts. Come to find out Samsung changed Dacors part #s. Vendors who sell the parts could not come up with parts or told me not available. Reliable parts agent told me this. I was told they should have come with freezer. Meanwhile called back Dacor to someone who specializes in dealing with these issues. She took over 45 minutes of my time giving me the impression she was gonna resolve the issue. She finally said we have the parts and inferred that I must have not talked to reliable parts. I assured her I did. She continued to refute what I told her. I have been right at two months trying to get freezer door installed. I called an Appliance dealer in Salisbury Md. to get assistance. He told me when Samsung bought Dacor he dropped line. I now see why. It has been the worst experience I have had with a company that has absolutely done nothing but appear to be concerned and say they are sorry but do nothing. It looks like it will be another 750.00 to get a couple little trims and brackets and a few screws. If I had it to do over I would never have gone down this road. This has been a two month old nightmare that is still going on. Best advice I can give is steer clear of Dacor/Samsung. Was going to buy matching column refrigerator. Not now.

We had misfortune of owning whole suite of Dacor appliances for about two years now -- Cooktop, oven, microwave, and hood. The Ovens motor burnt out after few months of operation - This was covered and repaired by Dacor. Now Cooktop - Dacor Distinctive DRT366S/NG - just exploded with fire when we were cooking one night. This was very scary and dangerous situation. Dacor acknowledges that there was issue with this particular unit but they will not look at it or help us fix it. If you pay 5 times the price of a regular cooktop you would think that a company would have integrity to look into cases like fire and explosion to make sure these things not happen in the future but when they even refuse to look at the issue that tells you that they do not care. Imagine if GM/Ford told their customers that manufacturing faults are not covered anymore since the cars are out of warranty. This has been worst experience ever and we will never ever buy or recommend buying Dacor appliances.

I purchased the 30" All Gas Heritage Range, the Convection OTR, and the Counter Depth Refrigerator! I am obsessed with all of these gorgeous Dacor appliances! From the brass caps on the range, to the chilled water pitcher in the door of the refrigerator...Dacor has thought of it all! I have enjoyed cooking more and would recommend these products if you are wanting to update your kitchen appliances!

I purchased Dacor Brand cooktop, oven, microwave and dishwasher. The dishwasher quit working after four weeks. Price tag for the dishwasher 2,800. Three weeks later Pacific Sales in Corona will not take the dishwasher back and replace with a new one. Dacor is struggling to provide a service tech in my area to look at the machine and honor the warranty. In the mean time I am shelling out money for Dawn dishwashing liquid and washing the dishes by hand. Complete JOKE. If you want a brand that will not stand behind their product... purchase Dacor. Want a salesperson who will talk up a brand but the Store washes their hands of the transaction after payment, shop Pacific Sales in Corona Ca.

We remodeled our kitchen in 2006. I spent a fortune on a Dacor dual fuel gas cooktop with electric oven/convection oven. My Dacor problems seem so normal I mostly deal with it. My 2 biggest complaints are the glass oven door is not airtight, it is darkened between glass, very hard to monitor my baking. And the temp gauge has always been off by 15-25 degrees. I use an in oven temp gauge, which has been calibrated so I know it works. If anyone is planning on a Dacor, you will get the best looking range. It just wont work.

I bought my Dacor epicure 36 duel fuel range in 1998. First stove: oven door did not close, spark modulator out. They tried to fix it but failed. They sent me a new stove. #2 stove: same problem with spark modulator. Couldnt use any burner without the constant clicking. Oven didnt bake evenly. Complained. Stove: #3: same problems. Dacor sent me a letter to grade them on their stoves and service. I blasted them. They called me and ask if I wanted my money back or another stove. Stupidly I took the stove. This was 5 years since the original purchase. Ive had this stove #4 for 13 years. Door is and always has been unable to close. I use a stick to close it. Now the relay board is out. Frankly I so love the looks of the stove and I cant afford to get a new one. Original was 5200. Now they are 6700 and I would probably have the same problems. So I am going to try and fix this stove myself. I will never buy Dacor anything ever again, even if I could afford it. When they offer your money back, take it. The service was responsive although didnt solve the problem through 4 stoves. I would gather from that, the design is bad. My mother has a old 1940 gas stove that still works. Gas stoves should not be that complicated.

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

Dacor appliances were installed in a new home I purchased. The refrigerator has been out of service every single year since purchasing the home. So far, two thermistors, one power supply board, one drip pan heater and one ice maker. Every time the unit fails, I have to wait several days for the authorized service provider to come to the house. That will then result in the need to secure a part that will require anywhere from three days to three weeks before the unit can be placed back into service. As you might guess, perishables dont last that long, so every event results in the loss of hundreds of dollars of food. After yet another extended outage experience, I called Dacor to find out what they might propose to make sure my refrigerator actually performs in a reliable manner (apparently I didnt get the fridge with that feature). The short version of the story is that they not only failed to ever apologize for the fact that their product doesnt work, they insisted I produce detailed documentation covering the last four years of service before they would consider taking any action. Shame on me for not keeping all the invoices from the two service companies. After numerous exchanges, an offer to pay for the part associated with the last repair, not the labor, was the best they could do. Apparently, $250 is too much for Dacor to invest in a customer who has paid several thousand dollars in repair bills and lost hundreds of dollars of food for a unit that is four years old. This is a company who obviously cannot design a product that works consistently and cant provide after sales support in an effective manner.

Our 10 year old Dacor microwave finally passed on, so I ordered this model, as it fits into the existing trim kit. It is basically the same model I had before, without all the "digital" screen display and the "tune" that played when the food was done. It still does multiple steps at different percentages and, instead of hitting time, percentage and start, you select time, and repeatedly press the "power setting" button multiple times to arrive at your desired percentage (it steps down from 100%), then press start. It's also an 1100 watt unit where our previous one was 1200 watts. I don't notice any difference. It has a "cobalt" blue display. There are many "preset" buttons for things like Pizza, Popcorn, etc. Love our new Dacor!

As a contractor, we were fortunate enough to build our dream home which was completed in 2005. After much research and many show room visits, we purchased Dacor appliances for our kitchen. As the saying goes, if I knew then what I know now. Our biggest (note I said biggest, not only) issue is with our ESC130 oven. If you own this oven, do not, repeat, do not, use the self-cleaning mechanism. I have had this repaired once and then replaced once (along with a relay board). I seldom use this because I know when I do the lock mechanism will continue to cycle until it is replaced. This means, while I can still use my oven, I have to time when I open the door based on when the lock is cycling in the unlock position. I must also turn the oven off at the circuit breaker or listen to the continuous warning beep that the lock is cycling (as if I didnt know).After repairing this feature once, I next choose to have the mechanism replaced and Dacor offered me a discount on the parts (the oven was and still is out of warranty) at a cost of more than $500.00. This is on top of what I had already paid to have it repaired just 18 months earlier. I feared using this feature again as I didnt want a repeat performance. After cooking macaroni and cheese yesterday, I felt I really needed to clean the oven and made the mistake of using the self-cleaning feature of the oven. I dont know why I was surprised when the locking mechanism refused to stop cycling.I contacted Dacor today only to speak with the rudest customer service representative I have ever encountered, Steven. No last name. He is the only Steven who works there. He refused to listen to me, spoke over me when I did try to talk, and did not allow me to speak with anyone else. There are no supervisors available on Fridays and he could not transfer me anywhere. I left a message for someone else to call me (they did not). I called back later that afternoon and was given the name of a supervisor, Nhi. She was not available and I spoke with another customer service representative. I learned that Dacor is aware they have a problem with this locking mechanism and are trying to correct it. This got my hopes up, thinking that the company would now do the right thing and replace this mechanism at not cost to me, or at least at no cost for the parts. Not so. Even though Dacor knows there is an issue with this mechanism and they are supposedly trying to correct it, all they can offer me is a discount on parts. Really? Wow! A discount for a part that you know doesnt work properly and probably wont work properly because they are still working on the problem? I just really dont know what to say. Is this supposed to make me happy as a customer? Would prospective customers want to buy a Dacor product knowing that Dacor is more than happy to sell me a known defective product at a discounted price and they should expect the same? It is probably needless to say that I would urge all prospective Dacor owners to not waste their money on any Dacor product as they do not care about their customers. I will certainly be doing my part to warn others and hope this serves to warn others as well. Dacor has a lot to learn in terms of building even what could be called a good product and standing behind what they sell as well as becoming a customer service oriented company.

Most of my life, Ive always bought pretty low end appliances, and theyve always worked pretty well. When we remodelled our kitchen, we decided to go with a high end Dacor stove, and its been nothing but trouble. After just a few weeks, the igniters started to fire constantly on some burners. It was still under warranty, but it was very hard to find someone to honor the warranty. We got that fixed, then the oven light started to come on and off randomly. After our experience with the first problem, we just disconnected the light and let it go. A few months later, the bottom shelf jammed, and there was no way to collapse it to fit in the oven. This product is total junk. Dont buy it!

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

The Dacor ‘duel fuel’ ranger was $5,500, We have propone, and Dacor’s set up is for natural gas, so all the pots and pans got lots of dark residual. I wrote and called them many times, to no avail. Terrible customer service. Then the F1 error keeps beeping, non-stop. What a piece of junk. Non-stop issues. No service whatsoever from the manufacturer.

I have the same problem Judy had last week. I have a 36 inch under counter oven. I use it all the time. I have had it for about 10yrs. In the last year the computer has been replaced 3 time. The first time it cost me $600.00. 6wks later it was replaced for free. Now the oven is having the same problem. I hope Dacor makes me as happy as Judy.

My Dacor wall oven does not heat. It is 6 years old and barely used. The technician is waiting for Dacor to get back to them to fix the problem. The technician has done everything they can and it has been four months and Dacor is not responding to fix the issue as its a Dacor problem not a technician problem. (Its a control interface issue, the relay board communicating with machine is not working properly.) I have done my own investigation and they do not reply to customer service e-mails, there is no phone number to talk to someone who could help, just a receptionist who says after 7 years we dont fix Dacor. Again, my oven is 6 years old. I would not purchase this high end product or any product from Dacor ever again.

Im planning a kitchen remodel and stumbled on this site. I have a Dacor dual fuel range (stove wont light, oven wont hold temp), hood (light wont stay on consistently), microwave (replace once, okay now), wall oven (panel out) and warming drawer. Only the warming drawer is working correctly. I live in rural Kansas and I cant get anyone to do repairs. I really like the design but... its time to move on to a new brand!

This range was installed in January 2003. The door on the larger oven was replaced soon after because it would not close tightly and still doesnt with the new door. I have always thought that the oven temperature is lower than it should be but have been told twice that it is accurate, tell that to the turkey. The heating element on the large oven was replaced 2 years ago. Four of the burners dont light and have to be lit manually, this has been going on for 10 years. The relay board has burned out and now has to be replaced, $800.00 fix. The technician just left and could not replace it, he couldnt access the tight spot that it was in and wanted to cut the barrier panel to get access to it. He decided not to do the job and told me to call Dacor to get another repair service, which I just did. I was prompted to write this after reading other reviews and remarks. I hope this helps someone out there to buy a different brand.

Dacor Distinctive Series Range model DR30D - One week after the appliance warranty expired, the oven stopped heating. The repair man replaced the circuit board. We still got a code 33 when we try to get the oven to heat to 400 degrees. Called customer service, they said to flip the breaker to the unit off for a few minutes. Seemed to help but we do not use the oven much, as we also have a Meile microwave/oven that we love and use that more. Then I cleaned the oven using only the ovens program. That locked down all of the gas cook top knobs. I called the repair service, it snowed on the Saturday of the appointment. They cancelled. I did not check the stove on Sunday. On Monday the repair service walks in and simply turns it on, no problem. VERY FISHY!!! I have heard the manufacture can control it by computer chips. This appears to be very true. Now the stove does not heat past 250 degrees. After speaking to a few people it appears this is a very common issues. Dacor is a lemon. Do not waste your time and money.

It give the peace of mind, knowing that having a Dacor cooktop (RGC365) I have one less thing to worry about it. Food is always on time, and my wall oven is so simple to use and clean. Like I said one less thing to worry about it. I been a Dacor customer for over 12 years. There is no need to look any farther. My next kitchen will be a Dacor Set.

The ovens needs a new latch kit and a mew control panel every year. It has been repaired 15 times. So many issues but those are the most consistent problem areas. Dacor should have replaced our range the first year. Even the repairman says everyone has had the same issues. For what I have paid in repairs I could have bought a new range.

We purchased a DACOR double wall oven (MOH2275) in April 2012. We are waiting for service to arrive for the fourth time since we purchased the oven. I find this unacceptable. We have had 2 other ovens in the last 30 years and they did not need any service. In general I have found appliances to be of such reliability that I dont get extended warranties. DACOR gave a 3 year warranty on this oven and now I know why. Hopefully this service will fix it for a long period of time.On the positive side, the oven really works well. It is so well insulated that we feel very little heat coming off it. One serious flaw its overall operation is the reheating of the oven. If I bake something at 350 degrees and then want to reset the over to 450 degrees, the oven does not go into preheat mode and does not let you know when you reach the required temperature. I am hopeful this will last awhile and not have to be replaced for what we paid for it.

We purchased a Dacor induction range 5 years ago which cost $5000 plus installation parts and service costs totalling $10000. Two days ago, an error code showed up indicating that the generator needs replacement. I contacted Dacor who states that the part is discontinued but that I could contact a refurbishing company (Corecentric) to send my generator to for possible repair. A service technician would have to remove the generator, I would send the part to Corecentric, then IF they can repair it, the tech needs to reinstall it. There are no service providers that Dacor referred me to that will service a refurbished part. Even if I wanted to try, I as an owner, cannot remove it myself because Dacor does not provide the service manual to do so. I spoke to Dacor multiple times about this problem and management stated that since the product is so out of warranty that they cannot offer any other repair option, compensation, or replacement even if the part is deemed unrepairable by Corecentric. When you pay $10000 for a product I expect it to last more than five years and that a reputable company would stand by their product and service. Essentially, Dacor inferred that we are out of $10000 because a part that POSSIBLY can be refurbished for $215 plus service costs, cant get serviced and Dacor takes no further responsibility. I have heard stories from appliance providers and service providers that since Dacor joined Samsung, that their customer service is poor and products have become inferior.

We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.

We remodeled our kitchen in the fall of 2009 and decided to purchase what we thought were higher end Dacor appliances (stove top, oven and microwave). Well, what a mistake that turned out to be. Considering the price we paid for the appliances, you would not expect problems from all 3. Perhaps a problem with 1 appliance, but problems with all 3 suggest a real quality problem. My first indication should have been when I called and asked how to change the green LED on the microwave to blue to match the nice blue LEDs on the oven mounted right below. I was told that someone else makes the microwave and Dacor just puts their name, and that I should just turn off the LED on the microwave. I dont know if that is true, but that is what I was told.Now when using the microwave/convection feature, the oven makes a noise (sounds like a fan motor) for the first 3-5 minutes then eventually quiets down. A daily reminder of the mistake we made purchasing Dacor. Then those nice blue LEDs on the oven started failing making it impossible to read the clock, timer or temp. Luckily, the oven still works; you just cannot read the LED any longer. This is a constant reminder of the mistake we made buying Dacor as we see the LED every time we walk into the kitchen.Finally, we have the solid surface electric cooktop. Although it works fine, the black paint on the metal trim around the stove top is wearing off. Now, we have some shiny metal and some black trim. This is just an annoyance and honestly, we probably would not have even complained about it. However, with the other problems we have had with Dacor, it just adds to our overall disappointment with Dacor. If I knew then what I know now, I would be a lot happier because I would have GE appliances and not these overpriced low quality Dacor appliances.

I purchased a 30 Dacor dual fuel range and matching hood in 2004. I paid $4009 for the range and $948 for the hood. The range and hood have been nothing but problems. I wrote to Dacor in April 2009 detailing the problems with the range with service history dating back to 2006. Problems include overheating when cleaning which is a safety risk, replacement of cooling fan, ignitor assay, part # 92309 membrane, and replacement of relay board in 2007, 2009 and again December of 2011. I attempted to purchase a Dacor extended service agreement in January 2009 but was declined due to the ranges past history and its age. I recently found this site which indicates that other consumers have had similar problems with Dacor products. Dacor has lost me as a customer as I will never buy another Dacor product! I have been disappointed and frustrated with their lack of response and support. I finally purchased a GE service contract which has helped absorb some of the cost of ongoing repairs. The overhead lighting has long since gone out in the hood. I was told the hood needs to be disassembled to replace the lights. Dacor should step up and support its products. When most people put out $4000 for a range, they expect to get a quality product that will last 15-20 years. With Dacor, this has definitely not been the case!

In August of 2005, I purchased a Dacor pro range. In December 2005, the control panel began to blink and lose display. Dacor gave me names of 2 authorized repair people. After several visits by a repairman, I phoned Dacor and was told to call a repairman. They obviously didnt listen to me! The repairman spoke with Dacor representative who responded that the display needed to be ‘rebooted just like a computer.’ Several times a month, I must go to the electric control panel in my basement to turn the breaker switch off and on in an effort to ‘reboot’. In September 2010, the display panel went dark and could not be ‘rebooted’. I had to replace to control the membrane at a cost of $530.69 plus $169 for labor and a service call. On Thanksgiving 2010, the ‘new’ display panel which was obviously defective, stopped working. Once again, a new membrane had to be ordered and installed incurring another service and labor charge! I sent a letter to Dacor wanting reimbursement of labor/service on original defective membrane and was advised that they warranty their products, not the service! It is now November 16, 2011 and I still must continuously ‘reboot’ the control panel! However, I spoke to an authorized Dacor repairman who told me that Dacor has had many complaints such as mine and now have a devise which attaches to the power cord and filters out the ‘noise’ from other household items which disrupts the control panel on my oven! Is there a reason why Dacor is keeping this a secret? Do they not want to make their consumers happy? I cant wait to be rid off this appliance and all association with the Dacor company!

The oven temperatures fluctuate while baking. The company was at first responsive. They replaced the oven controller and the temperature sensor. This did not fix the problem. When I called and left messages, there was no call back or response. Very poor customer service.

In 2013 we remodel our kitchen. I need a 30" stove and Dacor seem the right fit. I had problem with the igniter burning on that stove and some metal warp as well. They replaced the stove in 2015. I smell gas every time I turn oven on. Last Thanksgiving 2019 the stove stop working. I was told the igniter had burned out and had it replaced. I had repairman come twice because of smell and end January 2020 the stove stop working again. The repairman told me that a jet burner assembly was never installed this is why I smell gas after it is turn on. ** They said they will order the part. It's back order So I contact Dacor. First they told me it's back order then give me a supplier. If it was never installed in the unit shouldn't Dacor take care of it and soon.

We moved into our home in 2012 and have had nothing but problems with our Dacor refrigerator (Dacor Model EF48DCBSS). Our issue is the drain pan heater AGAIN. This problem is, water that collects in the drain pan freezes and eventually builds up to a point where the fan motor starts hitting it, sounding like a helicopter landing in your kitchen! Weve had this problem repaired THREE times by TWO DIFFERENT repair companies to the tune of $1000. Both repair technicians said it was a design flaw and this problem would continue to happen regardless of how many icing kits were replaced. So a $7000 refrigerator will cost us $1000 a year to keep running?!?!?! After much research, its apparent we are not alone with this problem. We also had a Dacor microwave just STOP working (model #DMT2420S). It was only 8 years old. Our Dacor oven range (model #ER48DSCH) has two ovens and only one side retains the heat. The main side gets to about 300 degrees and then the temperature starts dropping. Here is the breakdown of costs for our so called high end appliances. Dual Fuel Range - $10000, refrigerator - $7000 (annual repairs of $1000), microwave - $500 (had to purchase new microwave $600). PLEASE LEARN FROM OUR MISTAKE AND DO NOT PURCHASE DACOR APPLIANCES. We have a refrigerator/freezer that we bought from Sears SIXTEEN years ago for $500. Still works like a charm! And thank God we have it, because it has had to be our backup for our $7000 Dacor.

I bought DCM24S DACOR 1.5 CU CONVECTION MICROWAVE-SS and after few months of using this product its banded on the back wall of the microwave that supposedly resulted from improper turntable placement which caused the turntable tray to make contact with the back of the oven. The quality of the product is very poorly, dont buy Dacor product!

I purchased a DACOR PGR-30S LP in 2002. It has had a number of problems due to poor design that required replacing the control panel as well as other parts. However, it has recently developed a gas leak and thus is no longer usable. To fix the gas leak, you must take off the top burners to get to the leak and make a repair. UNFORTUNATELY, DACOR has to make room for new parts and no longer makes the O-Rings required. Yes, apparently a $10 O-Ring takes too much room seven years after I bought my range. So, in 2009, DACOR discontinued making the O-Rings and now I have a very expensive paperweight that I have to take to the dump so that I dont blow up my house. I wouldnt ever buy a DACOR again. The customer service it terrible and they cant even be bothered to carry simple repair parts. Buy a Wolf or some other high end stove because DACOR is literally a piece of junk!

Unfortunately, the screw broke in two that held our Dacor refrigerator door on and much to our dismay, the door fell off. Dacor was prompt and courteous in sending a replacement lower refrigerator door hinge to the service company and covered the full cost of labor even though they initially said the refrigerator was out of warranty (two years old). Our experience was positive with James who gave timely and a customer-focused response. He also called to follow-up after the repair to make sure we were happy which I appreciated. I hated that the door broke but was very pleased with the repair and the fact that I did not have to pay.

In 2001, I bought a Dacor dual range stove. I paid over $2000. My problem is that there is a defect in the product; when you use the self-cleaning, the outside of the stove cracks up. Dacor has replaced this three times and each time it cracks again. I spoke with them about a year ago and because I didnt continue the warranty, they wouldnt replace it. I carry a home warranty.My stove looks like it came from the junkyard. I understand them not repairing a physical problem with the stove but the outside is crumbling because of a defect in their product. If you dont clean the oven, then you get an error and the only way to get it off is to clean but all that dose causes the outside to crack up more. It pains me to think of buying a new range when I thought I had done my homework, when I choose Dacor. I hope this isnt too late, but it pains me to think after another cleaning I may be forced to buy another stove.

Dacor Double Oven Model D0230 - I have had my oven since November 2011. I purchased an extended warranty at the time of buying the oven. Right after it was installed, I called and said they needed to come and adjust the temperature control. It was off at least 50 degrees. It never held the correct temperature. Since July, we have had to replace 2 relay boards, two other parts that should take care of erratic temperature. Then I noticed the gasket was turning black in the corner and my glass pack in the window was steaming up and not clearing. The extended warranty would not cover the glass replacement and I was charged $126. They said it was cosmetic, but this was so bad that I couldnt see through half the glass. The steam stained the glass and you could not clean it, because it was inside two pieces of glass. Do not buy a Dacor oven. In 38 months I have so many repairs that I have lost track.

I owned a 36 Dual Fuel Epicure range that required at least an annual repair for the same thing. The control pad (the pad with the buttons that controls the oven and light) would fry. This would cause the oven light to come on and off like a strobe light. Luckily, I purchased an extended warranty from the vendor, as each time this was replaced it was $750+ to repair. When I complained to Dacor on their support line, the representative actually told me that I was running the oven too hot!About 6 months ago, I sold the house and left the very expensive range behind. It was problematic from day one. Other repairs included replacing the ignitors. After a year of use, the insulation on the door came loose and was hanging in plain view through the window on the door. Every repairman that came to service the range said the same thing.... that they repair a lot of Dacors. When it worked, it was a great range. If you do buy a Dacor, do yourself a favor, buy the extended warranty. You will need it and it will pay for itself.

Dacor double oven range turns off by itself while baking - Disappointed in Dacor, especially today. Thanksgiving 2016: baking turkey. Sill baking turkey. I dont know when the oven decided to switch off this time, but I have an uncooked turkey and guests waiting. The oven has done this before, but because it was new I thought it was user error. Nope, the damn oven mysteriously turns off on its own. Incredibly irritated with Dacor. The range hood we also purchased is a joke. We remodeled our kitchen 1 year ago and wanted quality appliances. Bad move. Save your money, folks. Save your money.UPDATED ON 03/10/2017: Dacor sent a company out to fix the broken new oven. Oven still cannot hold its temperature (It takes FOREVER to heat then loses its heat while still showing a high temp). This time I have a recording on what happens when the oven automatically switches off. Disappointing when we spent nearly $10,000 in Dacor appliances for a kitchen remodel. DACOR, please have a rep contact me!!! Still waiting to hear back!!!

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.

When I completely remodeled my kitchen 6 years ago, I actually went AGAINST the advice of my appliance dealer and kitchen designer and insisted on buying the Dacor 30 double convection wall oven. Id been longing for Dacor ovens for years and though they gently tried to steer me towards Miele or Electrolux, I dug in my heels. Ive regretted ever since. Since first use, my electronic display has not been without an error message. Every time I go to turn on the oven, theres a message telling me to clean the convection fan filter. I called Dacor and they told me to ignore it! It was a mistaken message. Still, I cleaned them repeatedly to no avail. The main electronic circuit board on the oven has gone out three times. They paid for it the first time because it was under warranty. The second time they sold me the part at a discount but I had to pay for the service call. Total cost to me: $480. The third time, I had to pay for everything myself. Total cost to me: $870. They told me its because I broiled with the door open. I have NEVER broiled with the door open! The inside lights go on and off randomly. The temperature probe has NEVER worked properly. Last week, I was preheating the oven to bake some cookies and an alarm went off giving me a cooling fan error message. The oven turned off and I cant get it to turn back on. I called Dacor customer service twice so far and the first time they told me they would research the issue and call me back. They NEVER CALLED. I called again and they told me they could ship me the part and I could pay for the service call. The lower oven is currently working so I havent done anything yet, but the oven originally cost me well over $5,000. I have put another $1,300 into it. Im not about to spend another $500-$600 on this complete waste of money. Bottom Line: Dacor sells junk for exorbitant prices and refuses to stand behind their products. I was an idiot to fall for the Only True Convection Oven in the market line. Im buying a Miele or a GE to replace.

Im reading all these reviews and my story mirrors them all... I have actually contacted a lawyer and am considering either a lawsuit or going to small claims court because, at this point, its cheaper than continuing with repairs every other year. Has no one else considered a lawsuit under your states lemon law? Appliances are usually covered. I purchased the MORD230 wall oven in 2008... It was purchased as a second oven to my 6-burner Wolfe to cook a turkey or roast during the holidays. It has been used no more than 24 times... I have gone through 2 control panels and am now having glitches with the third. After doing a self clean recently the whole heating element blew - it will not heat at all. I am able to enter the temp but the oven just runs and runs and never heats. I have called Dacor furious for how many times this thing has broken in relation to how many its been used... They have offered parts at a reduced rate but I am not sinking another dollar in this oven on labor and parts only for it to break again. I asked for my money back and told them to come and get the piece of garbage they sold me. Do yourself a favor and buy a Wolfe... It works beautifully... My only problem was the cast iron grates rusted a bit recently... I called their customer service and was on the phone for no more than 5 minutes and they overnighted me a whole new set no questions asked! Dacor customer service has been a nightmare - so much back and forth... I tell everyone I know... DO NOT buy Dacor!!!

I purchased my first Dacor appliances in 1991, built a second house in 2005 and again purchased Dacor double ovens and a cooktop. Loved them! Remodeled my current home and again purchased the double ovens and a cooktop. The double oven, DTO230FS, which was installed in November 2015, 4 years ago, stopped working. I was roasting asparagus and we smelled what seemed to be burning plastic. The oven is used about 4 times a month, I have never used the self cleaning feature therefore it is surprising that it broke. The repairman said that the relay board was bad and will need to order the part. He estimates that it will be $600 to fix it. Sad that I need to incur the repair cost of an oven that is only 4 years old.

I have had my 30 inch Dacor Dual Fuel Range since 2002. In the past month, the oven door seems to be falling apart. I had to replace the oven door handle after the handle cracked in the spots on the right hand side where the screws go in. When I tried to screw the new handle in, I noticed that the front panel on the door is lifting away from the door. It is more separated on the right hand side which leads me to believe that it is the reason that the handle cracked on that side. As a result, the handle cannot be properly installed. The only way this can be repaired is to call someone in to do it and it will either have to be glued together or the whole door would need replacing. Reading these forums, Im worried that my oven problems are just beginning and I dont want to start sinking money into this oven. I purchased a Dacor as I believed it was a high quality product and that it would be worth the money and last a long time. This type of problem should not be occurring. I do not consider 10 years a long time for a product like this. My sister has had her Jenn Air oven for almost 20 years and it has no signs of wearing out.

When the beverage center was initially installed 5 or so years ago, I went to put wine bottles in the wine drawers and surprisingly, the shelves are too shallow to properly hold some of the bottles especially tall Riesling bottles. I contacted Dacor to get some response to the poor design and got no response. Now the unit wont chill and I have just paid a repairman $162 to tell me it is not repairable because the unit has a leak in the refrigeration system and it is within a foamed in area of the system. So after only 5 years, I am replacing my wine fridge, not what I would have expected from a brand that touts itself as being high end. I am very dissatisfied with Dacor and certainly will not be purchasing anything of that brand again.

I purchased a Dacor Refrigerator about 4 years ago and have had nothing but constant problems with it over the years. Finally they agreed to send me a new refrigerator, and now after five months I am having a major problem with it, and have been trying for 3 hours to get a warranty authorization from them so I can have a repair man come out and stop a major leak that is now leaking into the condo below me. I am so disgusted with their products and their service that I really would never advise anyone purchasing a Dacor product. If I could I would buy another brand then be done with it, but this was a $9,000.00 refrigerator - CAN YOU IMAGINE THAT???

In 2010 we purchased a new Dacor Epicure Stainless Steel 42 refrigerator/freezer. Weve had to replace the freezer heating element (twice) because it fails and then the freezer ices up causing the system to stop cooling. This past week the fan began making a noise and so we had repairmen come out (yet again). Technician confirmed that the pan motor (fan in freezer) has failed. NO PART is available... I couldnt believe that parts wouldnt be available for a $10,000 high-end refrigerator that was purchased new only ten years old. I called Dacor directly and asked them how long they make parts available after they retire a model.The Dacor representative told me that they make parts available for 7 years. 7 YEAR PART AVAILABILITY ON AN APPLIANCE THAT SHOULD LAST 15-20 YEARS??? RUN AWAY FROM DACOR. Obviously customer service is low on their priority list. We will be replacing our gorgeous $10,000 ten-year old Dacor refrigerator/freezer (now a boat anchor) with Sub-Zero. Not too much more money than Dacor but they continue to make parts available for twenty years following model retirement. That is the kind of company that I want to do business with.

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and dont know how to fix it.Here I am, having a beautiful expensive oven to look at but was unable to cook a turkey for my family yesterday! It seems that there is a major error in this oven, and I am stuck with a huge repair bill and an oven that does not work. I can only hope that Dacor will step up to the plate and come up with a solution or replace the oven which obviously is a lemon.

My dishwasher - I used to totally rinse my dishes before putting them in to the dishwasher. No more, not necessary. Does a fantastic job. My refrigerator is amazing. Very roomy, love the individual crispers that keep my veggies perfect and my lunch meats and cheeses perfect. Also, love, love the bottom drawer freezer. Easy to access ice and frozen items. My range is amazing. I love to cook with gas and bake with electric. I bake a lot and this oven is a dream. The green clean feature is long overdue with ovens. Not harsh and cleans beautifully. Bottom line – I’m totally a Dacor fan.

There is not enough space to write about the problems with Dacor ovens. Just do not EVER buy any of their appliances. FOUR breakdowns, excessive cost to repair, cheaply made electronics, etc., makes me wish Id never heard of Dacor or Trial Appliances, who recommended them.

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

I have own my range for about 2 years and for the most part it is used every day. I love the simmer burner and how strong the rest of the burners are. My food always cooks well both on the stove top and in the oven... I love this range.

I wrote yesterday, perhaps a little too hastily that our motherboard was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesnt repair them very often.Total relief. Also hope this doesnt happen again because though extremely simple to repair, it would become very tiresome to remove the motherboard and fiddle with the sophisticated circuitry if we had to do it ourselves. I wasnt watching real closely what the guy did and dont know if I could do it myself.

We bought a 36 inch Dacor range with oven last year, around September, when we moved in to our new house. We tried to turn the oven on Thanksgiving day for 10 people, but it would not work. We called for service, and they replaced the circuit board. The repairman turned the oven on, and it worked fine. We never used the oven, just the burners on top, because we have a second smaller oven, we like to use for every day cooking. Then came Christmas day, and we were having 30 people over, so we went to turn on the Dacor oven, but to our horror, it did not work again. We have owned this oven for a little over a year, and have tried to use it only twice. In that time, both on holidays, with a lot of people to feed. This time, when I called for service, they told me I will be charged $198, because when they tried to get Dacor to drop that charge, they said no. We are very disappointed in Dacor for not caring more about the customer.

We moved in our new home in June 2019. We had purchased 2 Dacor dishwashers, 2 ovens, a gas cooktop and a microwave. All the appliances are beautiful. That said, both of our dishwashers leaked so bad we had to stop using them as they were damaging our wood cabinets and floor. Dacor sent service persons out after multiple calls and replaced the seals, but they still leaked. Our cabinet company that sold the Dacor appliances stepped up and replaced them both with Bosch dishwashers.Our Dacor Refrigerator went out in mid February and will not cool anymore. After 2 hours on the phone with a Dacor representative, we finally were able to schedule a service person to come out a week later (Dacor has very few support companies so dont plan on anything happening too soon when there is a problem). Was not able to repair the fridge and said it could be another two weeks to get the part and return. That said our service person is a great guy and cares, but has to rely and wait on Dacor for responses and parts.Our ovens take twice as long to cook as any other oven we have ever had. We are asking them to look into that as well. Overall, very disappointed. We understand having problems, but expect Dacor customer service would be much better and support their own field service persons and clients or at least act like they care. Not looking forward to calling them back to see why we need to be without a fridge for 3-4 weeks total....

Do not buy a Dacor appliance unless youre okay with replacing parts for the oven in less than 2 years. The control electronic part was replace then less than a year later the user interface had to be replaced. Less than a year after the user interface was replaced, the oven completely stopped working. After calling the same repair guy to come fix it, they informed me that the company no longer sells the control interface. When I called the company, the only options they gave me were to send the part to a third party refurbish company and have them fix it. That means I would have to call the service repair company for the FOURTH time to have them remove the part, I would need to send it away to get fixed and call them back to put it back in. Dacor didnt even offer to pay for any of this. The customer service rep offered to give me a discount on a new unit. Are you kidding me?!? Please do yourself a favor and dont buy anything from this company. They dont back up their products and its clear they dont care about their reputation. Its a waste of money to be spend on high end appliances that are poorly made. Spend less from a different company thats been around for a long time. At least if a part goes, youll have reassurance they will have that part handy. A terrible company. I hope they go belly up soon so they can stop selling overly priced kitchen appliances to people.

We purchased our home brand new in August 2006. The house was built and the appliances installed (but never used) in 2003. One of the things that sold us on the house was the kitchen being comprised of all high-end Dacor appliances (double convection oven, cooktop, dishwasher, and built-in microwave). Our excitement quickly turned to frustration. The first problems began with the dishwasher, which after several attempts at repair (circuit board) was begrudgingly replaced by Dacor, with “begrudgingly” being the key word. I have always found Dacor customer service to be rude and dismissive - with the only way that I ever received a satisfactory outcome, being via threats of contacting the BBB and Missouri Attorney General.About a year after receiving the replacement dishwasher, the internal racks began rusting badly. Once again, I called customer service who originally wanted to sell me new racks at a discount. Only after another persistent round of explaining that high-end dishwasher racks should be made from a material that doesnt rust, complaining and threatening, did I receive new racks free of charge. I was also informed that they had changed rack manufacturers and that would eliminate the rusting problem. Wrong. It has now been another couple of years, and the new racks are rusted worse than the previous ones. That is just the dishwasher.Our Dacor microwave display began slowly losing its LED display about 2 years ago. Lately, the microwave interior lining is beginning to disintegrate and rust through. One of the burners on our gas cooktop makes a constant popping noise when lit. The top half of our double convection oven no longer heats beyond 250 degrees. I realize that our appliances are now significantly beyond their warranty period, so I am no longer even attempting a resolution through Dacor. I will most likely ride these appliances into their graves and replace them with another brand. I am writing this mainly to alert others about my experiences with what I believe to be Dacors total lack of quality at a premium price. In my opinion, Dacor is all style and no substance.

Bought the DACOR WALL OVEN in late 2019. Top burner is over heating and burns everything, caused a fire in the oven. Can not even get any response from customer service. Warranty not worth the paper it is printed on. Stay away from DACOR.

I have a Dacor 27 inch wall (model EOR) oven which I bought 2 years ago, along with a micro and a warming drawer. Since then, the control panel has been replaced twice. Both times because, after using the timer mode, the beeper would come on at all hours of the day and night. In both instances, I had to cut the power to the oven until the replacement part arrived. I am presently waiting for the third panel to arrive. Today I needed to bake something, so I turned the power to the oven back on. Now it will only function at 350 degrees and only in the bake mode. No other numbers can be put in and nothing happens when I select convection. So far Dacor has absorbed the cost of the parts and repairs, but that does not mitigate the hassle of having to wait upwards of 2 months for a part each time this happens.

I purchased a Dacor range hood 3 years ago. I had an intermittent problem from the start, as one of the two lights would intermittently go off. Replacing the bulbs didnt fix it. As one light worked perfectly, it became a tolerable issue. Finally, I was having other electrical work done in our home & I asked my electrician to look at it two weeks ago. He figured out that it was a defective lamp housing that incorrectly held the lamp bulb. Dacor shipped me a replacement lamp housing for me at no charge. I installed it this last weekend and it is running fine. Thanks, Dacor!

We purchased a Dacor Double Wall Oven in late November of 2019. I liked the oven and it functioned well until October of 2020 when the oven quit working due to a control panel issue. We were told the part was on back order. I continued to check with Dacor customer service and was continually told the same thing -- it was on back order. Never once did they call me to give me an update.In December of 2020 when I called I was told there was an update. The part was no longer on back order it was no longer in production, they no longer make the part. They would review the file to see if they were going to give me credit for the oven or get me a new oven. I contacted them again today and was told it was still under review and it could take them another couple of weeks to decide what to do. I asked to speak with a supervisor but was told that there was not one available. The person I spoke with today said that she would call me next week to give me an update. I appreciate her concern but that does not get me closer to a working oven. I would not recommend Dacor to anyone, customer service is terrible.

Our new ranch has three Dacor microwaves, only one of which has had a few months of use. The others have very limited use. To this point weve not had problems, but given the opportunity to redo the purchases wed go with a popular brand, i.e., LG, GE, Panasonic. They are more flexible, parts are available, and all three combined would probably cost less than one of these. In fairness, I personally feel the same about our other high end appliances, Wolf, Viking, Sub-Zero and Asko. None beats our former appliances. Maybe its just about show.

Talked into spending $4700 on a wall oven on the recommendation of an appliance retailer. My concern was even baking and reliability. Was told I would be very happy as Dacor was best on the market. Well long story short, it never cooked evenly and after 8 years quit working. Had to lug the heavy oven to the city to an approved service provider. They thought it was the relay board (told the brains of the oven). Service provider changed several things (sensors, board and whatever else). Nothing solved problem. Phoned me and said I was looking at minimum $2000 and up. He threw oven in garbage. We didn’t even send the gas money to bring the dud home.Thought it should last longer than 8 years. I phoned Dacor. They wanted to know exactly what the problem and diagnosis was so I told them to phone the Service Provider. Said they would but I had to email copy of receipt which I did. A couple of months gone by and never heard a thing and they are not responding to my emails. DO NOT RECOMMEND DACOR.

We purchased a Dacor Oven model # ECS 136544 in 2009. Within two years, the relay board and thermostat in addition to an LED bulb required replacement. A year later, the broiler heating element and the second LED light required replacement. Dacors response (800-793-0093) was read your explicit warranty and the implied warranty under Section 2-314 of the Uniform Commercial Code isnt applicable. The total expense for repairs is over $1,000. Did we get a lemon, or are Dacor ovens prone to failure? Should we have been thinking Wolf?

We had problems with it all the time. The front plastic cracked and ended up causing the oven not to work. We have spent (over the past 9 years) about $1,000 on repairs. Now, we just had it fixed and our new clock that was installed into the oven is running fast. After just being fixed, it takes 20 minutes to heat up to 400. Honestly, it always has been that way. We’re not happy with it at all. We bought a Sears brand oven for our church, and it works great, and the cost was only a third of what we paid for the Dacor oven. The Sears brand bakes just as good as the Dacor (when it works). I think it was a waste of money to buy this Dacor oven.

I wish I had read all these reviews of Dacor products before being duped into paying for a high end wall oven. As many others have mentioned, the electronic panel design is faulty. I paid $1000 to have it replaced once. Now it is broken again and the alarm beeps constantly. The reply from their service rep was that they havent had any recalls of this product (in other words, no ones house has burned down yet). He also admits that he wouldnt buy a Dacor oven unless he had money to burn. Well, my money has already burned and so have I.

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

I have an Dacor column fridge and after 18 mths (under warrant), its not cooling. Its been 3 weeks, 2 repair visits and Im still out of fridge. Repair person said this is a known issue. If this is the case, Dacor should be proactive and reaching out to consumers under warranty to get this fixed instead of waiting for complaints. Interior trim kit is not included in purchase price which is ridiculous for the price of this fridge. Would not recommend!

Bought expensive refrigerator in Miami. And because I live in Miami 2 months in year use and tern in refrigerator only for 2 months. Every year have problems for thousands dollars. Company keep changing parts. I keep paying. Same problem every year. Big mistake to buy Dacor appliances. Regret very much and angry. People who fixing they know nothing. Only money. Very not happy. Looks like new. Today will throw on the garbage.

I purchased the Dacor panel ready refrigerator and freezer column 15 months ago. The refrigerator stopped cooling -- in 15 months! These were 8k each!!! It had now been over 2 months without a working refrigerator and no end in sight. I will never ever purchase one of their products again! They replaced the compressor and 3 days later it stopped cooling again. What a joke! DO NOT BUY DACOR!

Purchased home with installed Dacor double oven. Oven wouldnt reach set temperature, so replaced control board. Doable, but a real hassle to remove oven from wall opening and label, disconnect, and reconnect 20-something wires. Two years later, the clock cannot take the correct time and oven timers do not work. Only fix: replacing the $300 control board again. I cannot recommend that anyone purchase these appliances as the control boards simply do not work for more than a couple of years.

Dacor 48 dual fuel range - Only 3 years ago, we purchased a Dacor range that is beautiful and worked great for 2 1/2 years. During the last six months, I had the led lights go out on some of my cooktop knobs and my oven has started not baking evenly, much as described in a previous post (half of your cookies can be burnt and the other half dough). A serviceman has been out twice and I have been made to feel that basically, I dont know how to use this oven or dont know how to cook. Funny that has only been in the last 6 months. I cooked great with the range for 2 1/2 years and have 20 years of cooking experience, but obviously, I dont know what Im talking about. To replace a led light bulb, I had to purchase a $300 control board part (that Dacor did discount) plus a $100 labor. It ended up being a $250 light bulb fix that has exploded to a potentially additional $600 problem. When taking off the range lid to replace the lights, I am now told that 3-4 burners have to be completely replaced and this again is my fault somehow because the metals fuse together and that is known by Dacor to happen, but my service tech said its because I dont clean my range well enough. This still makes no sense. And to fix the oven problem, it might be the control board? Lets throw my money at it and see? All guessing, the serviceman, Dacor, etc.! So now Im stuck with a parts bill of over $1,000 (Dacor did discount this to about $300) plus $200+ in labor, another guess. This just seems ridiculous to change a light bulb and guess at an oven fix for a 3-year old range that cost as much as a car! Im so irate over the whole issue! What a mistake Dacor was.

This is the second time I have purchased these appliances and unfortunately each one has been a great disappointment. I have spent enough in repair bills to almost purchase a warming drawer. Each one shuts down when the self clean button is turned on, and then I have to call a repairman out to recalibrate the oven to work each time I try to use the self clean. I was told by the last repairman that the life of the oven is greatly shortened if you the self clean mode. If this is the case, either fix it or take out this mode. After I had the oven about a year the oven door glass blew out, and this had to be replaced. The temperature in the oven is very unreliable in different areas of the oven and browns more on one side than the other... For the high end cost of these ovens, I would just as soon have a basic oven that works and does not go out every few months. What a waste of money I consider Dacor to be, and will never recommend it to anyone I know. I am in the personal shopping business and have my own company, but will tell my clients to be very aware of the high cost/low performance of Dacor products... On a scale of 1 to 10, Dacor gets a 1.

We have a dual fuel Dacor oven purchased in 2001. We have the manual. For some reason, after cancelling a timer, the oven locked at :4. The owners manual was no help. The Dacor website was no help. We turned off the circuit breaker then turned it on again and finally, the oven worked.

First six month, dishwasher rusted on the inside. Dacor gave us a less expensive in its place. First year, microwave was repaired five times. Microwave has a piece of wood to hold the door in place. Wall Oven, the broiler never work. Present, range oven does not work at all. We have a repairman that is trying to get parts. Present, refrigeration control panel does not work, need repair. These appliances were to be a our luxury kitchen, but turn into a nightmare. Do not buy this appliance, you are wasting your money.

When my husband and I built our home 11 years ago, I splurged and got a Dacor ERD36 36 dual fuel range. During the process of our build, our builder dropped my range during the installation. Dacor was very quick to send out a servicer to make sure the performance of the range was not compromised. The only thing that needed to be replaced was a bent bullnose in the front and the kickplate. I have had one service call in 11 years, which was last year after a brownout in my neighborhood caused my clock and oven setting to go crazy. It had nothing to do with function and had nothing to do with shoddy manufacturing. I just got it fixed and continue to use my range every day. I am looking to expand my island because I need another oven and I am very excited to add a Dacor oven to my home with zero hesitation. I am looking at a DO130S. I would buy Dacor over and over again!

Dacor ERD30s06BK/LP - thought reputation was good. Quality seemed outstanding. Like: Appearance; Dislike: Performance, Reliability, Serviceability, Quality of parts, Availability of parts. In a word: Dont buy a Dacor! Ive learned that if you have a repair person/organization you can depend on ask them to suggest the best appliance based on their repair experience and their ability to obtain parts. Dacor has already replaced range once. Oven interior cracked when self-clean was used. Stovetop burner ignitors frequently continue to spark after flame is established. Stovetop burners will sometimes extinguish when flame is low. This experience showed me that just because an appliance is expensive, it doesnt mean good performance or high quality. Because of the cost of replacement we have lived with the Dacor until the next major repair is not possible because of lack of available of parts or cost.

Our Dacor wall oven (model MOH 1305) is the subject of my concern. Purchased with confidence in Dacor’s advertising in 2008. The oven has had multiple visits by a Dacor authorized repair company who along with a Dacor technician determined that the oven needed a relay board replacement. This relay board has been replaced twice and has failed after installation both times. The relay board provided by Dacor appears to be the problem. Each repair/service call costs approximately $300.00 with no guarantee that the next relay board will work. Our conversations with Dacor give us no satisfaction. Dacor now tells us that our “superior product” of 11 years is just too old. Additionally, they tell us that Dacor products are “superior products” that are designed to last somewhere between 10 to 15 years. There is no excuse for Dacor since the replacement relay boards they are sending us seem to be defective. Their excuse that we have an “old” oven is wrong since the problem is with their defective replacement parts. Beware consumers when thinking about purchasing Dacor products.

Dacor ERD30S06CHLP 30 Inch Epicure Series Freestanding Dual-Fuel - I am so dissatisfied with this product. We bought the first range in 2003 and were so excited to use it. We chose Dacor over Wolf. From the beginning we had issues with the oven. It cooked very unevenly and the door never closed properly. We had a service call and they basically told us that we got a lemon. They offered us a new range for $3.5K. We thought we got a lemon so we agreed and paid for a new one for $3.5k. We also purchased the extended warranty for $2.2K.0 This one was even worse.One time I opened the oven and it burned my eyelashes. I wrote and complained with a video of the explosion and had to pay for the service call. I wrote a review in the website and they deleted it. We now own a range that we have paid over $10K that bakes unevenly, electric element does not work in oven and have minor explosions from time to time with a door that does not close. We have a few friends who have asked us about our range and we always recommend against it. We are looking for a new range. I would not recommend this range. I thought we got a lemon. But it seems thats just the product.

We purchased a home with a 5 year old Dacor Discovery IQ Double Wall Oven. Model Number DYO230S. Great looking and it has a very sophisticated and functionally rich digital control system. Problem is the digital control system does not work. The stove has a mind of its own and will just shut off for 24 to 48 hours and return to function randomly. Shutting the power off and turning it back on has no effect. Dacor (Now Samsung) has been completely un-helpful. Bottom line response - tough. Product is no longer produced, replacement parts no longer in stock - maybe there is a part on eBay ** Honest that is the answer. I have called parts companies who also complain about Dacor (now Samsung). No luck. So we will now need to purchase a replacement product for anywhere from 4,000 to 10,000 dollars. To replace a 5 year old - 8,000 product. It will definitely not be a Dacor or Samsung product. And I will do my best to put similar reviews on the internet where ever I can.Just to add some balance - 21 years ago we custom built a home and purchased two Dacor ovens. Both were great. 21 years of flawless operation. When we saw this oven as we went through the home purchase process we were delighted. What a disappointment. Also - before the oven started to go wacky on us we needed to replace the bulbs (2) in the oven light fixture. Initially I contacted Dacor parts and had a very pleasant experience ordering the two replacements. However nothing came to our home. Called again and found that Dacor had been sold to Samsung and the price of the bulbs had doubled or more. No exaggeration. Stay away from Dacor and Samsung.

I had a Thermador kitchen for more than 25 years and I was very happy with their products; I had a Thermador slide-in range with downdraft vent and a dishwasher and a KitchenAid refrigerator, but it was time to upgrade. Now, I upgraded my whole kitchen with all Dacor products and I am super happy, my 30 inch range top has extra wide grates which allows my wife to cook with extra large pans when she prepares food for donation, my updraft vent catches smoke and grease much better than my downdraft, my refrigeration is very nice looking with french door and middle refrigeration for my cold drinks and my dishwasher is very quiet. I invited a few friends home and they have admire my new kitchen. It has been more than months since I bought it and no problems.

Previously, I submitted a complaint here and I would now like to amend it. The problem(s) that I experienced with my 8 years old Dacor 30-inch wall oven was what I described in my earlier post (July 9, 2012). But after posting here, I was contacted by a Dacor representative not once, but several follow-ups to ensure that the problem was resolved to my satisfaction. It was and Im now very impressed with Dacors customer support. To be fair, I should have contacted Dacor with my problem before blasting their product here.It has been a good oven for 8 years and given their support that Ive recently experienced, Id be more inclined to purchase Dacor products in the future as it appears theyre willing to stand behind what they sell. Im really glad this issue was resolved because I was about to throw in the towel and buy something else, but couldnt find anything else that looked near as good as my Dacor and had glowing product performance reviews.

We bought this oven and had it installed a month ago. Id love to love it, but unfortunately I dont even like it. Immediately after installation I noticed the touchpad for the bottom oven didnt work. I called Dacor and spent quite a bit of time while someone did the standard is the power on run through. I was told someone would have to call me back in the morning, at 9 am. The next day at 10 am having not heard a word, I called back. I was given the option to be called back (you wont lose your place, and our first rep...) Great! Nope. Four hours later still nothing. I called back again. Someone answered quickly and after a short call arranged for a service person to come out in a few days.Fast forward a few days and the serviceman arrives. Hes clearly never seen this kind of oven. He calls Dacor and talks to their troubleshooting department. They decide the motherboard is bad and reorder. Well, its been 10 days. *crickets*. There is no sense of urgency... In fact nobody even seems to care that my $7500.00 oven doesnt work and the microwave literally cant even pop popcorn. I would expect the company to rush delivery of the part. If need be replace the whole oven and figure out what is wrong with the motherboard on your own time. What I didnt expect is for literally everyone involved in the process of choosing and buying the appliance to not be able to find a solution. I give my new oven 1 star out of 10, because it looks nice. Id rather have an oven that doesnt have a smart feature and actually works. FAIL Dacor.

Dacor dual fuel 30 inch range - First of all the look of the dacor is second to none in my opinion. The digital screen with blue lighting makes this a truly elegant part of any kitchen..... when it works. The range top itself worked flawlessly for me and the main burner was always more than enough. The problem with the range lies in the electronics. The unit has been in my home for over a year and has worked for less than a month total. An error code appeared when ever the oven gets hot. C33, C1, 0000, 1111, C11. Ive seen it all. I have had the main board replaced twice and my local repairman is on first name basis with even my dogs at this point. The final straw for me was when the oven door glass shattered while cooking and when dacor was contacted they said that happens. Im think Ill try Viking.....

We purchased a Dacor wall oven when we renovated our kitchen in 2010. After five service calls, a replaced circuit board and broiler element, they found a broken wire which must have happened during clean cycle. I have been without an oven for two months and would not recommend buying a Dacor oven because I think it has a faulty design. The issue is still ongoing.

We just purchased our home in March of this year. The previous homeowner purchased a Dacor oven; it is electric & propane. She purchased the appliance after a complete home renovation in 2008. They lived in the home. After 1 year, they moved out and had it on the market. We purchased the home in 2012. As soon as we moved in, we noticed the oven was not working. We called an appliance repairman - $564.00 service call and part for a new relay switch. It was great; the oven worked. Not even a day later, an F1 error. We called them back out thinking they must have done something incorrectly. They then said we needed a new control panel. We did not have an additional $400.00. We just moved, so he said you could still use the oven. We did. We would use it and flip the breaker off so we did not have to hear the annoying beeping sound. Then I came home and bam - no display, no oven. We called a different Dacor certified appliance guy thinking the first company was just taking us for a ride and it was their fault. $572.00 later, we got a new control panel, but guess what, the technician did not even make it to his truck before beep, beep, F1. He came back in and then said we needed to replace the display screen - an additional $217.00 with no labor charge. We told the man to shove it. I had every plan of taking the oven to our back tank and using it for target practice. But in good business practice, since this company already invested $572.00, we could not ask them to eat the money, so we allowed a third fix of the oven. While the technician was here, the oven made a horrible loud sound and shot out flames. He insisted maybe it was due to it sitting for a week without use. He left. I never noticed this flame before when the oven worked despite the F1 beeping. Now it’s hit and miss. Some days it will shoot out a flame once until it reaches 200+ degrees and then you can hear the fan kick in. Some days, twice, I have had it happen 3 times. If my children were to open the door during this event, I am sure they would be seriously burned. At first I was thinking maybe it is normal for this oven to shoot out flames during preheat mode since after $1300.00 repairs maybe it is just not functioning correctly. But if it were a normal function of the product, to me it would do it every time consistently and not three times, or two times on some occasions. I hate to admit this but I am almost fearful of using my oven. I currently have a pie to put in for dinner and I’m thinking its 3:09 pm; I could set the oven to preheat while I run to get my kids from school so if it decides to blow up, I am not home and that is pretty sad. The last repairman we had come out said in his personal opinion, he wouldn’t have repaired the oven, because they are known for issues, and he would have gone to Lowes and spent $300.00 on any off brand stove first. We have considered that, but this stove is extra-wide and the cabinetry is built around it. So for us to purchase an oven to slide right back in it would be another $1300.00-$2000.00. We have issues with the burners not always wanting to light. I almost caught on fire lighting one because it shot out flames when it decided to finally ignite. Sometimes it just clicks. Currently, I am down to two burners when just two days ago all six were working just fine. Over Thanksgiving, it took no kidding 1-hour to cook brown and serve rolls because the oven did not reach the set temperature. We stuck my husband’s bbq thermometer to see. It was 256 degrees, not the desired 350 degrees. Does this stove have warranty? We have no clue as the previous homeowner purchased the stove. She claims to have spent $5,000.00 on this stove or more during their purchase. We do not have warranty on our home so for each repair, it is out of pocket for us, and currently we really are thinking any knock off brand at Lowes would be a better product than a Dacor oven and less of a safety hazard for our family.

I recently upgraded my kitchen and had always heard that Dacor has been a reliable high end brand for kitchen appliances. Their refrigerators have a lot of space, and everything can be easily organized. All the appliances work as intended, and they also all look great. The stainless steel Dacor uses to make these appliances look smooth and clean, making it one of the most beautiful kitchen appliances I have ever owned. If you want a functioning kitchen with appliances that always look nice and shiny, then I would highly recommend Dacor.

This is an update on my posting regarding our ER36DSCH/NG posted Dec 30, 2013. A Dacor representative has been in contact with us and has offered to install a new oven control which they think will resolve our problem. We are absolutely thrilled and quite surprised that they are footing the entire expense. Now this is what I call good customer service! Thank you Dacor.

Updated on 11/29/2018: Further to my recent review of my Dacor wall oven, I went to a high-end appliance store yesterday to research replacements for my microwave, oven, warming drawer installation (so, yay, I get to spend $13,000-plus to replace items I have had for only eight years). I cannot verify the accuracy of this, but the salesman explained the problem. For a period of time, Dacor and Viking used the same third-party supplier for their relay boards. Unbeknownst to the companies, the supplier substituted a part that was later discovered to be defective. Unfortunately, all replacement relay boards contain this part, so the problem will recur repeatedly, as many on this site have discovered.As bad as the cost of periodically replacing the board is, the unreliability of the oven is worse. As happened last time, mine works OK sometimes, burns everything other times, and struggles to get to the desired temperature other times. And because the behaviour is unpredictable, it cannot be reliably recreated when a repairman visits. I have had one email from Dacor and I responded with the information requested, then nothing. I suspect that they know they cannot fix the issue in a permanent way, so theyre just hoping all of us with this defective part will just go away. It looks like newer models that look like mine are still available, but I refuse to pay $5,000 on the off-chance that it has a better relay board. I am looking at Miele replacements.Original Review: I have had two Dacor wall oven, microwave, warming drawer installations. The first one was only a couple of years old when we moved, and Id had to replace the microwave, but I put it down to a power surge in the house after an outage. I have now had the same set in my new house since 2010. I have had to replace the microwave again, but not because of a power surge. It just stopped working. The oven has been a complete nightmare. The probe broke and although I had it repaired, it never worked properly, but the worse problem is that I am about to have to replace the electronic board for the SECOND TIME. When the problem occurs, the oven heats up to the setting but the element just stays on. I all but ruined an expensive cut of meat on the weekend – with company coming, no less – and just had to throw out a batch of muffins. I am considering tearing out the whole installation and getting another brand that doesnt destroy my food. It would probably be cheaper than having to fix the oven every year or two and replace the microwave periodically. These appliances are garbage.

Very pleased to say Dacor replaced our oven with a new one! I havent thoroughly tested it all out yet, as it was replaced the day before we left for a trip. But so far the top oven seems to be working properly. Need to use the bottom oven yet to check it is working properly.

I have owned a Dacor dual fuel 6-burner range for several years. I paid approximately $5,000 for the product. It has proven to be totally unsatisfactory. The gas burners click and make noise whenever you try to turn the burners down to a low temperature. The cook top is very hard to clean. The range is a constant problem. It smells bad, does not heat up promptly, and the broiler feature is always a problem. A gas oven is supposed to heat to and keep a constant temperature - the Dacor does not. The broiler will not cook food evenly or well. The door to the oven will not close properly and is constantly partially open. The hinges do not seem to work properly.Most importantly, I have tried on many occasions to get Dacor to do something about the defective product. They have been totally non-responsive. When I did finally get somebody to come and look at it, they spent about 2 hours cleaning it, accused me of using the wrong cleaner on the cooktop, and presented me with a bill for $800. I asked if they would just give me my money back and take the defective product with them. DONT BUY DACOR.

We have had our Dacor since 2006 and this range, the most expensive appliance we have ever owned, simply doesnt maintain the proper oven temperature. We have owned several far less expensive ranges and their ovens, much more basic designs, do what an oven is supposed to do maintain a temperature! We cook or try to quite a lot but working with this stove is like baking over an open fire while camping. This supposedly gourmet, fancy, convection oven that supposedly can bake cookies and meat at the same time is a total fail. We have had the service people out repeatedly to no avail. I am convinced we could change the circuit boards repeatedly and it wouldnt make a difference because it is a faulty design. This product should not be on the market or this company and their poor service in business. DO NOT BUY THEIR RANGES! Unless you dont cook and all you will do is look at it. We are thinking about retaining an attorney to file a class action suit. We could buy a low cost oven that works several times over for what we have paid in repair bills.

The first F1 Error needed a new membrane repair for $470.00, after 4 years of service. Now, the same F1 error after the new membrane is only 13 and 1/2 months in service and it is now out of warranty. Customer service people are rude and unhelpful but when pressed, they said they might be willing to help after a service tech, which I have to pay for, diagnoses the problem.Even the Sears store people advise their customers not to buy Dacor products and that is sad because it is one of only 2 American made options. Dacor needs to step up their product engineering, commitment to quality and get rid of the rude phone people in Customer No Service. This is not the end of this experience but the only reason I am not junking the stove is because a comparable replacement is another 3000 bucks from another vendor which I cannot afford at this time.The irony of this is that the company clearly knows they have problems but when I asked if the replacement parts had been improved so the problems wont persist, I was told that no changes or modifications to the electronic brains had been made. How stupid is that! They are just asking for more problems with the parts they send you to fix what does not work.

Regarding my previous complaint on 3/21/12, I had a Dacor fridge, model #EF42BDCBSS, installed in my brand new kitchen in March 2008 (Ive a kitchen full of Dacor). It subsequently had a problem with the drip pan in March 2009 and was fixed on warranty. Come March 2012, the fridge was again diagnosed with the same problem. The technician told me there had been a design problem, but after three re-designs, it was remedied and should have no further problems once the new part was installed. The bill, $658 and more than half, was for the part! Of course, I was livid because the fridge had been fixed in 2009 and was now off warranty.When I expressed myself originally, I was simply venting about the price of the repair without hope of a remedy. James at Dacor customer service called me promptly that next morning and left a message! We subsequently talked and he immediately got in touch with my local appliance service center. He not only worked out with them refunding my deposit for the part but also ordered two other parts that were necessary in order to fix the problem. The outcome? They fixed my fridge at no charge to me for parts or labor, and all I had to pay was the original trip and diagnosis charge. I cant begin to tell you how extremely happy and grateful I am about this. Thank you, James, for such terrific follow-through and thank you Dacor for being a top-notch business who stands behind your products!

We installed 2 Dacor wall ovens, a 5-burner cooktop, and a downdraft fan in 2000. The convection ovens bake perfectly and have performed without fail. After 7 to 8 years of daily use, we did have to replace the door hinge on the oven I use most often. We are in a rural area so the repairs are accomplished through Sears. The replacement parts arrived in a timely manner and the oven has worked perfectly since. The cooktop is easy to clean and the heat is even. The downdraft fan is effective and easy to clean. I would be confident to recommend Dacor products.

This is a follow-up comment from my last post dated June 21st 2011. My local appliance company, where I purchased this oven, seems to have helped with their recent fix. I was able to bake a white cake, following the box directions, that was not burned on one side and raw on the other; it was okay. With fall arriving, I will be back in my kitchen and will be using my oven. I will keep you posted. I still would not recommend this oven to anyone, and will not purchase any future Dacor products.

I have been getting the run around from Dacor regarding a part that I paid $700 to fix an interior light that comes on and off like a strobe light. After the local service company installed the part, recommended as the fix by Dacor, the issue returned. I contacted the technician again and that is when the run around started by Dacor. I was told to contact the customer service line and tell my story which I did, only to be told that the Range is too old and they dont stand behind the warranty nor service anymore. They said beyond 5 years they dont do anything for the customer.I paid $8000 for this range back in 2005 and it has worked just great until this recent issue. If I had known that there was no service nor any parts for the fix I would have just dismantled the interior light. But why did they recommend the part I did purchase to begin with? Are they just trying to increase revenues by advising customers to buy parts that wont work? DO NOT BUY DACOR PRODUCTS UNLESS YOU WANT TO BE ON THE HOOK FOR REPAIRS AFTER ONLY 5 YEARS! This company has rude customer service agents and they do not stand behind their name!

We purchased a Dacor dual fuel oven range in 2008 in conjunction with an extensive kitchen remodel. It was beautiful and expensive. It has had innumerable problems. 2008: One of the igniters broke requiring replacement. 2014: oven stopped working, required new relay board. June 2020: Relay board again broke, oven stopped working. December 2020: Oven stopped working, heating element broke. These were serious problems each resulting in 1-2 months without an oven as the parts had to be special ordered. We have not had an oven since December 2020 (it is now March 2021). We are waiting for a replacement part. In addition, minor problems included a broken indicator light and burner grating. Dacor customer service was only moderately helpful, referring us to local repair companies that had difficulty obtaining parts. Dacor has told us that this should last decades but we are seriously considering replacing it after 12 years because it is very unreliable. I would not recommend a Dacor based on our experience.

After 4 months our microwave exploded when we tried to bake 2 potatoes. Dacor has reviewed the situation and acknowledged the product was defective. 10 weeks later they keep saying the replacement is on the way but no one knows where it is. Dont buy dacor products.

We have had problems with the igniter switch which clicks when I have a large pan or pot on the stove. My husband has tried cleaning the igniter tip with a brush as well as the removable ring but we still have that problem. We also have a Dacor microwave that seems to blow a door fuse pretty often that has to be replaced.

I contacted James ** at Dacor. His attitude was excellent and he resolved my problem (deteriorating dishwasher racks) beyond my expectations. He was compassionate and understanding every step of the way. James followed through on his promises in a swift and efficient manner. I would recommend Dacor and James ** to anyone. He is an asset to Dacor and should be recognized for his professionalism.

Arrived in good condition and so far works perfectly. Delivery was delayed by one day because of the incompetence of my local mail service. I bought this microwave, as others have described, to replace a 13 year old Dacor that had not really died but had lost the electronic screen. We put magic marker numbers on the display screen where the numbers had been 5 years ago and kept using all the functions. I decided to replace as, without the display screen, I could not do anything semi sophisticated with this microwave but its motor and microwave capacity was still going strong. This model fits perfectly into the previous 24/27 trim kit. Unfortunately our other trim kit is white to match our old microwave. Decor only has stainless steel now. And the new trim kit for this microwave is flat without the vent slats (plus costs over $300!). From the placement in our cabinet, I think the vented slats are really important to dissipate heat and am puzzled by the change in design by Dacor. The slats are a little tedious to clean but as a TV is above the microwave and an oven below I want the heat to have a better place to go. Ebay has the old trim kit in stainless steel but so far the expense seems excessive for just the outside piece. The internal support bracket for the new microwave is exactly the same as for the previous model so the only part of the trim kit needed for my microwave is the outside frame. This newer model works very similarly to the older version. I am delighted Dacor still makes this microwave to fit my space 13 to 15 years later.