I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

One year ago I completely changed out all appliances in my kitchen. My favorite of the four appliances is the range. We have enjoyed all kinds of new cooking techniques. As my wife put it, I did not realize how crappy my previous range was. Gourmet cooking is what Dacor is founded on and we could not be happier with the performance. Our favorite feature on the refrigerator is the in door water pitcher. Fresh cook water that can be taken to the table and refilled upon placing it back in the refrigerator. And the combi-microwave is an incredible second oven. All products have performed as advertised and promoted, and with a three year warranty whats not to love? Thanks Dacor for making amazing beautiful appliances.

This fridge is great. We visit warehouse stores for groceries and everything fits perfectly. The shelves can move for tall items or more bulky ones. The freezer is large and can fit so many different items. My 2 other favorite things are the fresh drawer and auto refill water pitcher. The fresh drawer temp can be adjusted and can fit anything from wine to a cake to cheeses and meats. And an auto fill pitcher keeps the water super cold and you never have to worry about someone forgetting to fill it back up.

In 2008, I purchased my dream home and had the opportunity to build my kitchen from scratch. At the time, I shopped Viking, Sub-Zero, Wolf, and Dacor. I made an appointment to tour the Dacor showroom and was blown away by the aesthetics and advertised performance of their line. I made the decision to fill my kitchen with Dacor products: dishwasher (ED24SCH), dual range (ER48DSCH), range hood (EH4818SCH), fridge, and microwave (DMT2420). To date, the fridge is the only appliance that has not malfunctioned. Within the first month, the microwave blew a fuse (covered by warranty). Within the first 6 months, the dishwashers motherboard blew (also covered by warranty).Since the 1-year warranties have expired, the range hoods electrical unit malfunctioned and ceased working properly ($400-plus in repair). The motherboard on the dishwasher has gone out twice ($1200-plus). The dishwasher rack has completely rusted and the wheels have fallen off ($800 to replace). The lights on my oven dial is out and the glass bottom inside the oven that covers the heating element has cracked (nothing has been spilled or dropped). In fact, I only use that side for Thanksgiving. I am extremely bummed (to say the least) and I feel that the products that I was sold do not live up to the quality level that they advertise. Additionally, the replacement parts are obscenely expensive, and at this time it makes more sense to replace the units rather than dump more money into a pit.

I have a Dacor MORS130SS oven that I purchased in July of 2008. After 6 months the first membrane panel failed, one year later the second membrane failed. One year later the third membrane failed. Im on the fourth membrane and now my fine Dacor is burning things!! I can set the temp to 350 and it shows 350 on the display but the lower element never shuts off and whatever I cook gets burned. I bought this oven thinking it might be my last considering the supposed quality of Dacor. I know for sure it wont be my last oven!! I sell appliances and I never recommend Dacor ovens because of all the continued problems. Ive never used the self clean feature since being told by a Dacor tech trainer that he didnt recommend using self clean because it would cause the oven to age faster. Wonder how long it would have lasted if I did use self clean? Sure wish Dacor would contact me for a testimonial!

I purchased a Dacor range hood 3 years ago. I had an intermittent problem from the start, as one of the two lights would intermittently go off. Replacing the bulbs didnt fix it. As one light worked perfectly, it became a tolerable issue. Finally, I was having other electrical work done in our home & I asked my electrician to look at it two weeks ago. He figured out that it was a defective lamp housing that incorrectly held the lamp bulb. Dacor shipped me a replacement lamp housing for me at no charge. I installed it this last weekend and it is running fine. Thanks, Dacor!

I went to put something in the cabinet at the top of my built-in wall oven and noticed the cabinet door was warm. Then, I noticed the heat was coming from the top of the oven at the control panel. I am afraid of a fire breaking out in the cabinet now. The oven is less than a year old. We just remodeled our kitchen and installed the ovens in May 2012 and this is just June.

Previously, I submitted a complaint here and I would now like to amend it. The problem(s) that I experienced with my 8 years old Dacor 30-inch wall oven was what I described in my earlier post (July 9, 2012). But after posting here, I was contacted by a Dacor representative not once, but several follow-ups to ensure that the problem was resolved to my satisfaction. It was and Im now very impressed with Dacors customer support. To be fair, I should have contacted Dacor with my problem before blasting their product here.It has been a good oven for 8 years and given their support that Ive recently experienced, Id be more inclined to purchase Dacor products in the future as it appears theyre willing to stand behind what they sell. Im really glad this issue was resolved because I was about to throw in the towel and buy something else, but couldnt find anything else that looked near as good as my Dacor and had glowing product performance reviews.

Bought expensive refrigerator in Miami. And because I live in Miami 2 months in year use and tern in refrigerator only for 2 months. Every year have problems for thousands dollars. Company keep changing parts. I keep paying. Same problem every year. Big mistake to buy Dacor appliances. Regret very much and angry. People who fixing they know nothing. Only money. Very not happy. Looks like new. Today will throw on the garbage.

The refrigerator is nice, however for the price, I would have expected a bit more. It has a lot of bells and whistles, but when the ice maker can’t keep up with 6 people at dinner time, that’s a problem. The best part of the refrigerator is the auto fill water pitcher.

Five years ago we built a new house with a big open kitchen for entertaining and family. I like to cook. After talking to a kitchen designer and high end appliance dealer in San Antonio, TX, we decided to go 100% Dacor for the kitchen. What a nightmare! The oven was replaced within the first three months. Since then we have had two relay boards replaced (one within warranty, one not) and one thermostat replaced. When the oven is working, I like it very much. But it is a lot of trouble to get it fixed. The refrigerator defrosting until has gone out three times as well (once in warranty, twice not). Today the unit is not cooling at all. It is hard enough to find someone to service these units outside the big cities, so when we do find someone it takes days for them to get here to diagnose; days to receive parts; and days more to fix. I will never buy another Dacor product! I will say this, the Dacor headquarters have tried to help and even gave discounts on parts, but 5-year appliances should never have these many issues. Our last kitchen was 100% KitchenAid and we never had one problem with anything for 6 years!

We purchased a Dacor induction range 5 years ago which cost $5000 plus installation parts and service costs totalling $10000. Two days ago, an error code showed up indicating that the generator needs replacement. I contacted Dacor who states that the part is discontinued but that I could contact a refurbishing company (Corecentric) to send my generator to for possible repair. A service technician would have to remove the generator, I would send the part to Corecentric, then IF they can repair it, the tech needs to reinstall it. There are no service providers that Dacor referred me to that will service a refurbished part. Even if I wanted to try, I as an owner, cannot remove it myself because Dacor does not provide the service manual to do so. I spoke to Dacor multiple times about this problem and management stated that since the product is so out of warranty that they cannot offer any other repair option, compensation, or replacement even if the part is deemed unrepairable by Corecentric. When you pay $10000 for a product I expect it to last more than five years and that a reputable company would stand by their product and service. Essentially, Dacor inferred that we are out of $10000 because a part that POSSIBLY can be refurbished for $215 plus service costs, cant get serviced and Dacor takes no further responsibility. I have heard stories from appliance providers and service providers that since Dacor joined Samsung, that their customer service is poor and products have become inferior.

I purchased all Dacor products. First Dishwasher went out, had purchased warranty. Came out 6 times to fix it, filed complaint with Better Business Bureau. Finally got dishwasher replaced with a Kitchen Aid. Thank God for the BBB. They help people. Then my stand alone range with 6 burners had one of the burners go bad, the appliance co. fixed it. Then the oven relay board went defective. Had to order part over $400.00, no warranty. Then wall oven Relay Board went out, 2016. Paid over $460.00.Less than 12 months later relay board went out again. They said Sorry, no warranty. Ordered part said it was $500.00 + to replace. The appliance repair tech ordered wrong relay board. They called me today and now said its going to cost $650.00, no warranty. Do not buy Decor products. They are horrible. I feel I am being ripped off by Dacor and feeling untrusting of the Appliance Co. I may need to file another complaint with Better Business Bureau. Buyers beware!

I had a Thermador kitchen for more than 25 years and I was very happy with their products; I had a Thermador slide-in range with downdraft vent and a dishwasher and a KitchenAid refrigerator, but it was time to upgrade. Now, I upgraded my whole kitchen with all Dacor products and I am super happy, my 30 inch range top has extra wide grates which allows my wife to cook with extra large pans when she prepares food for donation, my updraft vent catches smoke and grease much better than my downdraft, my refrigeration is very nice looking with french door and middle refrigeration for my cold drinks and my dishwasher is very quiet. I invited a few friends home and they have admire my new kitchen. It has been more than months since I bought it and no problems.

We did a major remodel in 2006 and were talked into Dacor Appliances by the kitchen planner. Big Mistake! The first time we tried to do the wall oven self-cleaning, the circuit board blew out. Since it was just past warranty and no one near us in West Virginia would work on it, I found a board online for $200.00 and replaced it. It has never heated evenly and now it wont heat past 350 F and maintain temp. The Dacor range hood sounds like a jet plane and the variable speed switch wont reduce rate. The bulbs burned out and after buying two online for $30 each, I removed the decorative housing and use a more standard $10 bulb. The Dacor gas cooktop is OK except that EVERY time you turn on a burner, one or two of other igniters start clicking and wont stop until you find which one it is (not always the same) and turn it on and off. Please heed this and all the other warnings from the choir. DO NOT BUY DACOR! It is all very expensive junk! I only gave it 1 star because there was no way to rate Dacor a zero!

We remodeled our kitchen because my wife is a chef. So we thought a full suite of Dacor products was just what she needed. What a mistake! Our $6000 36-inch dual-fuel range had problems from the start. We had to replace the control panel, heating element, convection fan, and door seal. Finally, the liner split and the range became unrepairable. We made the mistake of purchasing a simpler, gas-only range because Dacor offered a modest discount. This $7000 range lasted four months before a failure in the wiring harness made it unrepairable!! We bought a Miele replacement. We have had performance issues with our Dacor warming drawer and microwave. DO NOT BUY ANYTHING DACOR!!!

I have been calling every appliance repair company authorized by Dacor to repair mystery problem. No one knows how to fix the problem, even Dacor. Both ovens stop heating during long baking times. I cannot bake anything longer than one hour, temperature drops to 290 or lower. You think your turkey is cooking but 4 hours later, it is nice and raw! Company should offer to repair or recall all stoves with double ovens.

We remodeled our kitchen 2 years ago but didnt upgrade our refrigerator because our old one was still working. My wife and I always wanted a Dacor refrigerator. We like their design. Our old refrigerator finally died after a little a year after our reno. We were sad but happy at the same time because we can finally go buy a Dacor fridge weve always wanted. We shopped around and compared Dacor, Sub-Zero, and Thermador just to make sure Dacor is for sure what we wanted. We chose Dacor and we couldnt be happier. Its been almost a year and we still love our Dacor fridge. Now we will just have to wait until our oven dies to get a matching Dacor one.

In 2001, I bought a Dacor dual range stove. I paid over $2000. My problem is that there is a defect in the product; when you use the self-cleaning, the outside of the stove cracks up. Dacor has replaced this three times and each time it cracks again. I spoke with them about a year ago and because I didnt continue the warranty, they wouldnt replace it. I carry a home warranty.My stove looks like it came from the junkyard. I understand them not repairing a physical problem with the stove but the outside is crumbling because of a defect in their product. If you dont clean the oven, then you get an error and the only way to get it off is to clean but all that dose causes the outside to crack up more. It pains me to think of buying a new range when I thought I had done my homework, when I choose Dacor. I hope this isnt too late, but it pains me to think after another cleaning I may be forced to buy another stove.

Dacor 48 dual fuel range - Only 3 years ago, we purchased a Dacor range that is beautiful and worked great for 2 1/2 years. During the last six months, I had the led lights go out on some of my cooktop knobs and my oven has started not baking evenly, much as described in a previous post (half of your cookies can be burnt and the other half dough). A serviceman has been out twice and I have been made to feel that basically, I dont know how to use this oven or dont know how to cook. Funny that has only been in the last 6 months. I cooked great with the range for 2 1/2 years and have 20 years of cooking experience, but obviously, I dont know what Im talking about. To replace a led light bulb, I had to purchase a $300 control board part (that Dacor did discount) plus a $100 labor. It ended up being a $250 light bulb fix that has exploded to a potentially additional $600 problem. When taking off the range lid to replace the lights, I am now told that 3-4 burners have to be completely replaced and this again is my fault somehow because the metals fuse together and that is known by Dacor to happen, but my service tech said its because I dont clean my range well enough. This still makes no sense. And to fix the oven problem, it might be the control board? Lets throw my money at it and see? All guessing, the serviceman, Dacor, etc.! So now Im stuck with a parts bill of over $1,000 (Dacor did discount this to about $300) plus $200+ in labor, another guess. This just seems ridiculous to change a light bulb and guess at an oven fix for a 3-year old range that cost as much as a car! Im so irate over the whole issue! What a mistake Dacor was.

Got a great online deal on Dacor LP gas range. Was new but had dinged side panel according to store. Couldnt see the ding in photos and it would be hidden against cabinets anyway. Range is finally delivered and is new as advertised. Works great for a few days but then the oven wont hold temperature and then wont light. This is when the nightmare begins. Samsung now owns Dacor and getting to the right people to make a warranty claim is insanely difficult. After making the repair claim we get notified that there is no warranty coverage for service as this was not a new unit. Pardon me but we have the sales receipt showing that it is with full factory warranty. They finally agree to accommodate us and then repeatedly cancel repair tickets. After many calls to fix this, they now tell us that no service center will come to repair the range! They offered a refund minus some sort of discount based on a stove being used for a period of time. Oven stopped working a week into having it and they want to DISCOUNT a refund! Made BBB complaint and their response was they would have someone reach out to the customer. Today they did that and we are still at no resolution. Told them they have 3 options, fix the range, replace the range or refund us completely and I will make arrangements to fix the oven. They say there are no ranges in inventory to replace this one with with. No one inside the US will call or reach out to fix this fiasco and we are left with someone that is not allowed to make decisions that speaks english as a second language. Sad thing is that its a basic range that at first seemed to be a great design and would be great to have in our kitchen. Its now endless headaches because Dacor refuses to step up and remedy a defective oven part with a service call from someone that would require likely higher pay than their network providers.

Add me to the Dacor hate list. The $4300 oven installed in 2000 is now a whopping $6400. My motherboard #2 is broken and the glass on the door cracked which to me is a safety issue. This is a two adult, no kid household so figure. We use the oven about 7 times a year. My Dacor rangetop and hydraulic exhaust have both required service as well.

This is my first DACOR product. Did not know too much about the brand. Did some research and read reviews online & decided to try a microwave in a drawer since I needed to save counter space. We use it all the time and so far it’s worked great. The color blends well in our kitchen even with the microwave being the only DACOR we have. DACOR customer service has been great and professional when I needed to register the unit. I would recommend the DACOR brand to anyone when they are looking for a premium appliance and anyone who comes to my home comments about how lovely it is. Thanks DACOR.

Talked into spending $4700 on a wall oven on the recommendation of an appliance retailer. My concern was even baking and reliability. Was told I would be very happy as Dacor was best on the market. Well long story short, it never cooked evenly and after 8 years quit working. Had to lug the heavy oven to the city to an approved service provider. They thought it was the relay board (told the brains of the oven). Service provider changed several things (sensors, board and whatever else). Nothing solved problem. Phoned me and said I was looking at minimum $2000 and up. He threw oven in garbage. We didn’t even send the gas money to bring the dud home.Thought it should last longer than 8 years. I phoned Dacor. They wanted to know exactly what the problem and diagnosis was so I told them to phone the Service Provider. Said they would but I had to email copy of receipt which I did. A couple of months gone by and never heard a thing and they are not responding to my emails. DO NOT RECOMMEND DACOR.

Purchased a Dacor Epicure ER36DSCH/NG RANGE and oven in 2007. Sad story, it never worked properly since day 1. Initially a gas burner did not light, they came and repaired it. Subsequently the door lock failed in the lock position - had that repaired. The door lock failed the next year again, this time thanksgiving, ruined the dinner. They fixed it but the following year the lower burner element failed at Thanksgiving. All my relatives know not to purchase a Dacor product. Problem is I am stuck with this boat anchor. The oven door motor has failed 3 more times and thankfully the service man showed me how to change it. Today we tried to bake some apple pies and found the oven temperature set at 450 was only 350 (bought an oven thermometer). This explains why it always takes so long to bake things. A complete piece of **, never ever buy one.

My wall oven spontaneously heating to 800, will be fixed! Thank you, James of Dacor for contacting me again and for arranging for my wall oven to be repaired at no cost. When our oven is in top working order, we love the convection option and we love the internal temperature probe. The people at Dacor offer the friendliest service I have ever encountered and I thank you so much for that.

I bought my Dacor epicure 36 duel fuel range in 1998. First stove: oven door did not close, spark modulator out. They tried to fix it but failed. They sent me a new stove. #2 stove: same problem with spark modulator. Couldnt use any burner without the constant clicking. Oven didnt bake evenly. Complained. Stove: #3: same problems. Dacor sent me a letter to grade them on their stoves and service. I blasted them. They called me and ask if I wanted my money back or another stove. Stupidly I took the stove. This was 5 years since the original purchase. Ive had this stove #4 for 13 years. Door is and always has been unable to close. I use a stick to close it. Now the relay board is out. Frankly I so love the looks of the stove and I cant afford to get a new one. Original was 5200. Now they are 6700 and I would probably have the same problems. So I am going to try and fix this stove myself. I will never buy Dacor anything ever again, even if I could afford it. When they offer your money back, take it. The service was responsive although didnt solve the problem through 4 stoves. I would gather from that, the design is bad. My mother has a old 1940 gas stove that still works. Gas stoves should not be that complicated.

I paid over $6000.00 for a Dacor EF48BNDBSS refrigerator and have had nothing but problems with this item and the other Dacor item (dishwasher) that I bought when I had a new kitchen built for my new life of retirement. The first refrigerator that was delivered did not work when it was installed and was returned immediately. I had to wait for Dacor to send another one and I have had to pay several service calls each time since that point. I am disgusted that I paid over $10,000 on two appliances from Dacor and neither of them has ever worked even at a low grade basic level. Both of my items have been discontinued and Dacor reimbursed me for half of what I paid for the dishwasher, which did not even cover all of the repair calls that I had paid for ongoing service. At that dealing, I got tired of paying for repair calls for the refrigerator due to excessive icing in the freezer; supposedly there was a quick fix right after I had the unit installed and it did not fix the issue. Now, there is another quick fix that Dacor suggests and that will cost me $800. Really? I dont think so. In fact, I have researched this issue and have found that this quick fix does not solve the problem either. In addition, I have called Dacor numerous times about the refrigerator door not sealing and the refrigerator making all kinds of strange noises. They told me it was the seal, so I had the seal replaced and that was not the issue. Then I paid $235.00 for a service call to look at the seal and he said that this refrigerator has known problems for hinge issues and he attempted to fix the hinge and left and the problem continued. Between the hinge issues, the constant icing issues in the freezer and the food icing over as well along with the trays and inner shelving of the freezer, the refrigerator sealing and the hinges working, and the constant crazy noises that the refrigerator makes, I am ready to file a lawsuit for a lemon of a product. This is the second product that has recall issues and multiple problems. I am sure that with my documentation, a judge would have no problem agreeing that I have paid way too much and put in way too much time and energy into getting a decent appliance into my kitchen. I would never recommend Dacor to anyone. I am dissatisfied and refuse to pay another penny for service calls on these appliances that were installed in 08/2012. At this point, my refrigerator is unplugged and unusable and I am using a small refrigerator that I bought at Costco for $300.00 thirteen years ago that has never had one problem.

When I completely remodeled my kitchen 6 years ago, I actually went AGAINST the advice of my appliance dealer and kitchen designer and insisted on buying the Dacor 30 double convection wall oven. Id been longing for Dacor ovens for years and though they gently tried to steer me towards Miele or Electrolux, I dug in my heels. Ive regretted ever since. Since first use, my electronic display has not been without an error message. Every time I go to turn on the oven, theres a message telling me to clean the convection fan filter. I called Dacor and they told me to ignore it! It was a mistaken message. Still, I cleaned them repeatedly to no avail. The main electronic circuit board on the oven has gone out three times. They paid for it the first time because it was under warranty. The second time they sold me the part at a discount but I had to pay for the service call. Total cost to me: $480. The third time, I had to pay for everything myself. Total cost to me: $870. They told me its because I broiled with the door open. I have NEVER broiled with the door open! The inside lights go on and off randomly. The temperature probe has NEVER worked properly. Last week, I was preheating the oven to bake some cookies and an alarm went off giving me a cooling fan error message. The oven turned off and I cant get it to turn back on. I called Dacor customer service twice so far and the first time they told me they would research the issue and call me back. They NEVER CALLED. I called again and they told me they could ship me the part and I could pay for the service call. The lower oven is currently working so I havent done anything yet, but the oven originally cost me well over $5,000. I have put another $1,300 into it. Im not about to spend another $500-$600 on this complete waste of money. Bottom Line: Dacor sells junk for exorbitant prices and refuses to stand behind their products. I was an idiot to fall for the Only True Convection Oven in the market line. Im buying a Miele or a GE to replace.

The wall oven’s glass was damaged by a guest. Customer service at Dacor was exceptional. Within a day of advising Dacor’s customer service, I received a call from the service man and the replacement was installed the very next day. The service man was considerate by calling first and coming exactly when he said he would. He was very professional as he replaced the glass in a matter of minutes. I would choose Dacor again.

Perfect size burners and small oven. Cooks food perfectly about 25° less than you think. Great grill on top. Easy to clean.

I purchased my Dacor Distinctive #DT0127 wall oven in 2015 and have been very pleased with the product to date. However after running a self-clean cycle the oven does not work which was a surprise given the fact that I had previously done self-cleans before without any problems. I immediately contacted Dacor customer service who were amazing! The CSR that I spoke with kindly extended my warranty until 2018 even though I had not registered my oven with them upon purchasing it. He also arranged a service call for me that would be covered under the extended warranty. I am very impressed with the companys attention to service as I really love my oven. Even though I experienced this issue I would still recommend this product.

In 2010 we purchased a new Dacor Epicure Stainless Steel 42 refrigerator/freezer. Weve had to replace the freezer heating element (twice) because it fails and then the freezer ices up causing the system to stop cooling. This past week the fan began making a noise and so we had repairmen come out (yet again). Technician confirmed that the pan motor (fan in freezer) has failed. NO PART is available... I couldnt believe that parts wouldnt be available for a $10,000 high-end refrigerator that was purchased new only ten years old. I called Dacor directly and asked them how long they make parts available after they retire a model.The Dacor representative told me that they make parts available for 7 years. 7 YEAR PART AVAILABILITY ON AN APPLIANCE THAT SHOULD LAST 15-20 YEARS??? RUN AWAY FROM DACOR. Obviously customer service is low on their priority list. We will be replacing our gorgeous $10,000 ten-year old Dacor refrigerator/freezer (now a boat anchor) with Sub-Zero. Not too much more money than Dacor but they continue to make parts available for twenty years following model retirement. That is the kind of company that I want to do business with.

Our initial dishwasher had many problems. After several service calls, we called Dacor to identify the issue and see if there was anything they could do for us. We received a brand new dishwasher (even better than the initial one) for a nominal cost. We would like to thank Dacor for their excellent service and attention. Its not always the issue, but the resolution that makes the difference.

We did a complete kitchen remodel 2 years ago. My husband talked me into purchasing american made over the Bosch products that I preferred. This has been a horrible experience. The dishwasher does not clean. I was told to prime the water and purchase the higher end platinum packs. That did not work, then it was add lemi shine. That has not worked. The water never completely drains, ugh old water. A service tech could not tell me where the rinse aid indicator light was and insisted mine did not come with one! Microwave does not heat in an adequate time. All listed times I have to double time if not more. I was told to put a Rubbermaid container over the food product to insulate the waves... ha! Oven does not regulate heat. when I go to increase the heat during stated recipe, the screen always say 50 even though I would have it at 375. I was told it always will revert back to 350, really. I had all Kenmore appliances prior to the Dacor and never had a problem... Do not buy, I wish I hadnt. We are filing this with BBB and headed to small claims court.. This should be fun. I hope Dacor sees this.

We purchased a Dacor Epicure Range for approximately $10,000 and have had one repair after another because the burners leak gas, endangering our family. Weve spent almost $3,000 on repairs and the repairman has told us that hes never seen such a pervasive gas leak. To manage the cost of repairs, weve literally turned the gas and stove off for periods of time to cook on other appliances. While I love the design of the stove and specifically selected it over Wolf and other high end brands, I now wish I had gone with another brand. I have reached out to Dacor about this but they have not been willing to stand behind their product.

We purchased a Dacor wall oven to replace a GE oven that was outdated. We thought we were getting a premium appliance, but after less than a year and just before the holidays it quit with a code on the control panel we couldnt find in the owners manual. We had a serviceman out and the cost of the part and the service call was more than we paid for the oven! It now sits there, useless and a reminder to never buy Dacor anything!

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

I did a kitchen remodel in 2008 and was convinced by the sales guy at Home Expo to go w/ the Dacor over the Wolf. I bought the dual-fuel 36... Within 2 years I had serious problems. The oven, when not on Convection Roast or Con Bake, just using Bake will consistently turn itself off... Ive ruined many a meals, usually big ones: Turkey, Prime Rib(long cook time items). This was by far my most expensive investment in my kitchen and by far my biggest disappointment. I have called Dacor in the past and was told they could refer me local repair people, I was on my own for fixing it. Again, huge disappointment.

I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but unfortunately a piece of junk. Over the 5 years I have had the oven, I have had service technicians repair the oven on 7 different occasions. Unfortunately, my oven is not out of warranty and has failed once again. Today was my 8th attempt at service and the service technician could not get the oven working. I have called Dacor, pleading with them to stand behind their product and to replace this useless piece of equipment. I continue to get L22 error codes, and the main circuit board had been replaced twice. After persistently calling Dacor’s customer service, they finally said they would sell me a new oven at a discounted price to the tune of $4800 plus tax, shipping and installation. I ask myself, why would I want to buy another piece of junk? If Dacor wont stand behind their products, perhaps someone should initiate a class action suit against them.

I am thrilled with this stove. I have always had a vertical double oven so this is a first for me. Really pretty in my kitchen. Almost like a piece of furniture. Can’t wait to start cooking!!

Updated on 06/14/2021: We placed a review about a month ago about a defective range. The company contacted us, took some information, but we have not heard from them since. It seems they just wanted an appearance of willingness to help but do not intend to help. After spending almost $4000 on a stove you would think it would last more than a few years before the motherboard malfunctioned. Dacor has provided no help. Very poor customer service and an extreme disappointment.Original Review: We bought our Dacor range for 3800$ in 2017. The self clean function did not work due to a defective locking mechanism. We had that repaired. Starting in 2019, the bake cycle was not heating up to set temperature. We followed recalibrate instructions. Then, the temperature went over the desired setting. I’ve tried adjusting baking times to deal with the problem. Convection bake started having temperatures above the set temperature.Several months ago we called for repair. The service technician tested the sensor and said it was fine. He stated that it was the motherboard which would cost $1200 to replace with parts and labor. That’s a lot of money to put into a high end stove that cost $3800 to begin with and is only 3 years old! We’ve had Frigidaire stoves that lasted 15+ years. This continues to be a problem. Unfortunately, we may have to replace this stove with Viking or Wolf. This is totally unacceptable considering the initial cost of the stove and the fact that Dacor markets their products to be long lasting and reliable. Never will I buy Dacor products again.

Wow! I wish I had read this website before we built our house 3 years ago. I have a 5 burner Dacor cook-top that has been nothing but trouble since day one! I have 5 different appliance brands in my kitchen and the Dacor is the only one that has caused continuous problems. I was so mad at the repair man today I hung up on him (poor guy, I see now Dacor is the problem). The cook-top has exploded three times. ow when I say exploded, I am not joking at all. I mean the explosion blew the cook-top up and burners off, blew the cabinet doors underneath open, flames shot out and the house shook. One of the times, my one year old son was standing next to it. I was so upset I ran into the other room with him and sat on the floor and we both cried. It was terrifying! I have had a repair man here 6 times over the last 5-ish weeks (Yes, I didnt have a stove over Thanksgiving and I was the host; its not looking good for Christmas either and we have 4 kids). They have replaced, cleaned and fixed everything possible. They then pointed the finger numerous times at the propane company (which they now have determined it is not a propane problem for sure). Today the repair company called me (by the way, they have been constant contact with their Decor rep Rob about the problems) and said they are done. My expensive 3 year old cook top is not repairable. They have exhausted every possibility. They have been here 6 times and the propane company three times. I have a hole in my granite counter top cut specifically for the cook-top and am told that every cook-top is a different size so I do not know what I am going to do. I called Dacor today and asked to speak to someone who could help me to no avail. I then asked for someone (anyone) to call me back today. You guessed it. Theres been no call back. This is getting really old. How many weeks does this need to go on (dont answer that)? Another problem that I have just lived with is that the stove continually clicks for quite a while after you are cooking. I was told to clean it a certain way. I did that and it didnt work. The repair man did it; it didnt work. The repair man said something was loose inside and tightened it. It still didnt work. I guess I could live with the click. It is the explosions that I need fixed.

We purchased the Dacor modernist Refrigerator, after waiting several weeks to get it installed we noticed the water dispenser did not function properly, we contacted the retailer whom we purchased the appliance from and after several back and forth emails to verify our proof of purchase they put us in touch with a repair technician. After a few days they came to our home to review the issue and noted that this was a known design issue with the refrigerator and that our house water pressure maybe too high and they would have to come back out and install a special valve to fix the issue. Later they called and said Dacor will not acknowledge this as their issue and to call a plumber. After spending over $20k on Dacor appliances I would have thought their white glove VIP customer service would be better. Buy Viking!

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

I purchased DACOR built in 30 separate side by side freezer & refrigerator on Jan. 18th 2019. After installation (Jan. 31st) a few days later the food and shelves in the freezer started getting a build up of ice. I called to have my freezer looked at and they gave me a service call of Feb. 7th the soonest a Dacor Rep could make it. The Dacor Rep determined that the freezer door was not sealing properly. The rep from Dacor adjusted the door and said the freezer should be fine. It was not. The ice continued build up on my food/shelves. I was instructed to call if I had any further problems. I made several calls starting on Feb. 9th to Dacor customer service, and, Dacor Service Rep. No one called me back. I left messages, I even text the service rep as he told me to do if I had any problems. I also sent pictures via text to him. No call back from anyone!It took me several days to get someone on the phone to find out what could be done with the freezer and why it was icing up. On Feb.13th I spoke to a customer service rep in the corporate office. He asked me to email him pictures of the inside of my freezer which I did. I never heard back from him. No call, no return email, they just don’t acknowledge any voicemail, or even emails. March 7th another customer service rep, she said a new door was being ordered to replace the one I have now, as they decided it was damaged during shipment. She also told me that her service rep recommended I push on the top corner of the freezer door each time I closed it and to keep defrosting the freezer. Why after paying this kind of money am I told to “defrost” my freezer?Fast forward to May and my ice maker stopped making ice… Since this purchase most of the food had freezer burn. I had to pushed on the door as Customer Service suggested as a solution while I wait for them to install a new door or fix the one on it.. I had to throw out about $600 worth of food. In the end I returned the Dacor refrigerator and freezer. The customer service from Dacor is beyond poor. I wished I had read other reviews on this company and their products before I made such a larger purchase. Please do your research before you spend money with Dacor.The company, Monarch Premium Appliances I purchased the Dacor appliances through exchanged them for me. I can’t say enough good things about Monarch and their employees. Both the company and my salesperson, ended up taking a loss in order to make the exchange! Dacor would not allow them to return the appliance. That is just unacceptable. Why should the company carrying their brand be made to take a loss??? Shame on Dacor for that!

My Dacor wall oven does not heat. It is 6 years old and barely used. The technician is waiting for Dacor to get back to them to fix the problem. The technician has done everything they can and it has been four months and Dacor is not responding to fix the issue as its a Dacor problem not a technician problem. (Its a control interface issue, the relay board communicating with machine is not working properly.) I have done my own investigation and they do not reply to customer service e-mails, there is no phone number to talk to someone who could help, just a receptionist who says after 7 years we dont fix Dacor. Again, my oven is 6 years old. I would not purchase this high end product or any product from Dacor ever again.

This is a follow-up to my initial complaint, which was posted on November 28, 2011, and an updated posting on December 27, concerning problems with our Dacor range. What we learned was that the local appliance shop that services Dacor quit working on Dacor appliances, so we were left with no repair company. We were contacted by the customer service representative from Dacor, who has been very diligent in working with us to find a solution.Yesterday, the Dacor regional service supervisor from Washington came to Casper to work on our oven, which is now totally functional. Pretty amazing customer service! He did share with us Dacors challenges in getting qualified local service companies, especially in smaller towns. I applaud Dacor for going the extra mile (1,000+ miles, to be more accurate) for us.

I called the customer service number regarding my double oven. It just randomly beeps and now turns off. No error code displayed. It has done this on and off since 2003. Now it is happening all the time. I called customer service and they seemed to act like it is my fault and I need a new touch pad. I inquired and this is a recurring problem with this model. I could not get a straight answer from the person I was talking to. He just told me that if the repairman says I need a new touch pad, then I need to get one. Well I have been doing some research and this is a problem that seems to be haunting more people than I. We own a Dacor gas cooktop that has had to have a switch repaired. We own a microwave that has had two new circuit boards and now a beeping oven that gives no error code and turns off by itself. My advice, do not buy Dacor appliances.

We purchased a Dacor dual fuel oven range in 2008 in conjunction with an extensive kitchen remodel. It was beautiful and expensive. It has had innumerable problems. 2008: One of the igniters broke requiring replacement. 2014: oven stopped working, required new relay board. June 2020: Relay board again broke, oven stopped working. December 2020: Oven stopped working, heating element broke. These were serious problems each resulting in 1-2 months without an oven as the parts had to be special ordered. We have not had an oven since December 2020 (it is now March 2021). We are waiting for a replacement part. In addition, minor problems included a broken indicator light and burner grating. Dacor customer service was only moderately helpful, referring us to local repair companies that had difficulty obtaining parts. Dacor has told us that this should last decades but we are seriously considering replacing it after 12 years because it is very unreliable. I would not recommend a Dacor based on our experience.

We built a home in 2006 and installed all Dacor appliances. I would never ever purchase these products again. My gas cooktop was the top of the line product from Dacor and I have had nothing but problems with it for 5 years now. I have spent over $1000 fixing the large burner that continues to have leaks with the seal to the point where the flames come out the bottom of the burner. Most of the other burners click when lit even though they are clean and away from a draft. I have had 2 Dacor approved repair companies out and they both recommended against Dacor. In addition, the finish on the cooktop has soaked in my heavy duty cooking juices and foods and the stains will not come out. Apparently, this is due to the new finish they used so that the metal can withstand the high temperatures. If this company were an auto mfg., they would have had to do recalls and face potential class action suits. I would prefer to be cooking on a camp stove rather than my Dacor. When I contacted Dacor, they offered parts at a reduced rate which still cost a fortune. When I asked about replacement, they said they would sell to me at a discounted rate which was still $2400. Bad product, bad company. My cooktop is still giving me issues. it is embarrassing to cook with friends around because of the problems.

We purchased our range (Dacor Dual Fuel Range RSD30) in about 1997 thinking we had a good investment. We have replaced the bezel 5 times (the area that encloses the control area). Today the door glass has cracked. Whooppee! Merry Christmas! Each time I called about the bezel, I was told that they had a design flaw. The last time we had to replace the bezel and also pay for installation ourselves. We decided if this happened again, we would get rid of it. Well, it will be sooner than later as the oven glass has cracked. Needless to say, we are not return customers.

We purchased our second Dacor microwave. When received there was a defect on the stainless front panel which we reported to Dacor (now owned by Samsung). They took claim information and we were referred to their service provider. A Samsung inspector subsequently visited our home and got approval from his superior. We were told the panel had been ordered. Two follow up calls revealed that there was a problem and we were referred back to Dacor only to learn the claim was overruled and denied. A subsequent appeal was made to no avail. Our warning is that Dacor repairs are very expensive and they do not back up their service warranties. Buyer beware.

My dishwasher - I used to totally rinse my dishes before putting them in to the dishwasher. No more, not necessary. Does a fantastic job. My refrigerator is amazing. Very roomy, love the individual crispers that keep my veggies perfect and my lunch meats and cheeses perfect. Also, love, love the bottom drawer freezer. Easy to access ice and frozen items. My range is amazing. I love to cook with gas and bake with electric. I bake a lot and this oven is a dream. The green clean feature is long overdue with ovens. Not harsh and cleans beautifully. Bottom line – I’m totally a Dacor fan.

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

We equipped a luxury kitchen with Dacor appliances. Had to replace the 60 inch dual fuel range after 8 years - use the same brand simply to match. Big mistake. Several repairs already. Also installed two under the counter warming drawers - nothing but problems and repair expense. Now we need a small $25 part - a cooling fan with motor that is faulty. Was informed the part is no longer available - customer service told me well, it is 10 years old. Really? We now have to rebuild part of the kitchen cabinetry and spend several thousand to replace two warming drawers? They also said the company was too small to keep parts available for a long period of time. Unbelievable! I will never buy Dacor appliances again.

This is a follow-up comment from my last post dated June 21st 2011. My local appliance company, where I purchased this oven, seems to have helped with their recent fix. I was able to bake a white cake, following the box directions, that was not burned on one side and raw on the other; it was okay. With fall arriving, I will be back in my kitchen and will be using my oven. I will keep you posted. I still would not recommend this oven to anyone, and will not purchase any future Dacor products.

I purchased all Dacor appliances when our home was built 3 years ago. The Refrigerator has been serviced 2 times already and now requires manual defrosting every month to keep it functioning. Now the double ovens broken! These appliances are expensive and a total nightmare...never buy them!

We bought our new Dacor CPS 130S wall oven when we built a new house in 04. First we had to replace the lower heating element. Now the touchpad (Dacor part # 13290S) is malfunctioning. The + button will not respond to touch. Called Dacor and was told that the needed part number was discontinued in 2009. I double-checked with a distribution center in San Antonio, TX, who confirmed that the part is no longer available. They referred me back to Dacor on the chance that Dacor would have one somewhere. Dacors suggested solution was that we need to buy an updated completely new oven, which would cost us several more thousand dollars. So here we sit with a perfectly good oven minus a touchpad to control it correctly. So much for buying reliable, U.S. made products and receiving good service. I thought there existed a federal law that mandates a company must make parts available for 10 years if they discontinue the product?

Reports that this microwave was not powerful enough because it’s “only” 1100 watts are a head scratcher. It performs as well as and is as sturdy as our previous DMW2420S that lasted 16 years!

I contacted James ** at Dacor. His attitude was excellent and he resolved my problem (deteriorating dishwasher racks) beyond my expectations. He was compassionate and understanding every step of the way. James followed through on his promises in a swift and efficient manner. I would recommend Dacor and James ** to anyone. He is an asset to Dacor and should be recognized for his professionalism.

We purchased our fridge for $9,249 in September of 2016. By the beginning February of 2019 the fridge stopped working completely, I called Dacor who sent out a technician to determine the problem. The technician said the compressor had failed and needed to be replaced. A week later we found out that Dacor no longer makes the particular compressor I need. I have now been living without a fridge for 3 weeks and Dacor doesn’t seem to care at all. We have 3 children and are currently living out of a cooler with ice. I call them and email them every day begging them for a resolution. They are a avoiding me. I believe they owe me a new fridge and they don’t want to do it. We saved long and hard for our expensive appliances and it’s absolutely heartbreaking to have this useless fridge stop working after 2 years, and Dacor seems to not care.

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

This week Dacor installed my 2nd replacement gas range. I remodeled my kitchen 3 years ago and chose Dacor because I had a great experience with their appliances in the past, had their oven and stove in my kitchen for 15+ years and never had a problem. With the first new range, the oven started to automatically shut off due to excess heat escape, so the safety feature would kick in and shut the system down, in addition the knobs would become very hot even when the over was used briefly, 12-15 minutes. I was very impressed and happy with the customer service through Dacor, they immediately gave me a brand new over. Exactly another year, the new oven had the same problem, door begins to not hinge properly and heat begins escape, knobs get dangerously hot.This week Dacor very kindly, replaced my appliance with the new Dacor Renaissance 36. I used the oven for 12 minutes on 400 and the entire exterior is dangerously hot. I do not have any children, however, if I did I would be terrified that they could seriously injure themselves. The exterior of an oven should not become hot like this. Has anyone else had this issue with Dacor? I feel they have been very responsive with regards to customer service however I want an appliance that is safe.

We bought the Dacor Wall Oven (ECS136SCH) in 2006 during a complete kitchen remodel. In 2009, the relay board was replaced twice. The first time, it was over $500 to replace. The second time, it was covered under the parts warranty when a terminal was bad. Now, I need another relay board and a new element which will cost over $700 to replace. For an oven that was originally over $3000, this is not acceptable, but what other choice do I have? The technician told me that Dacor has the worst mark up for replacement parts. I thought I had done my research and found that Dacor had a good product. I guess I was wrong.

We have had problems with the igniter switch which clicks when I have a large pan or pot on the stove. My husband has tried cleaning the igniter tip with a brush as well as the removable ring but we still have that problem. We also have a Dacor microwave that seems to blow a door fuse pretty often that has to be replaced.

I have own my range for about 2 years and for the most part it is used every day. I love the simmer burner and how strong the rest of the burners are. My food always cooks well both on the stove top and in the oven... I love this range.

Dacor Worst Oven Ever. Major kitchen remodel in 2005. Designer recommended Dacor for great styling and the fact that it was a 36 inch oven. Before the kitchen was even finished the control panel had to be replaced. Since 2005 our local repair shop has had to replace the circuit board 9 times. Same issue every time with not heating and board found every time to be burned out! Dacor replaced the first few boards free but we had to cover the labor. To date more than 5,000 in repairs. Dacor would not replace the oven and had terrible customer service. Its down for the 12th time and its headed to the junkyard this time. I cant see spending another dime on this lemon. Dont ever buy a Dacor!

We bought this oven and had it installed a month ago. Id love to love it, but unfortunately I dont even like it. Immediately after installation I noticed the touchpad for the bottom oven didnt work. I called Dacor and spent quite a bit of time while someone did the standard is the power on run through. I was told someone would have to call me back in the morning, at 9 am. The next day at 10 am having not heard a word, I called back. I was given the option to be called back (you wont lose your place, and our first rep...) Great! Nope. Four hours later still nothing. I called back again. Someone answered quickly and after a short call arranged for a service person to come out in a few days.Fast forward a few days and the serviceman arrives. Hes clearly never seen this kind of oven. He calls Dacor and talks to their troubleshooting department. They decide the motherboard is bad and reorder. Well, its been 10 days. *crickets*. There is no sense of urgency... In fact nobody even seems to care that my $7500.00 oven doesnt work and the microwave literally cant even pop popcorn. I would expect the company to rush delivery of the part. If need be replace the whole oven and figure out what is wrong with the motherboard on your own time. What I didnt expect is for literally everyone involved in the process of choosing and buying the appliance to not be able to find a solution. I give my new oven 1 star out of 10, because it looks nice. Id rather have an oven that doesnt have a smart feature and actually works. FAIL Dacor.

Dangerous condition! I purchased a Dacor 36 dual fuel range 5 years ago. I reported the issue to Dacor via email with no response from customer service. I believe the no response was an attempt by Dacor to distance themselves from their responsibility for this potentially dangerous condition. Specifics: When pre-heating the oven in convection/bake mode, if the oven door is opened before reaching the set pre-heat temperature, a ball of flame will explode up from the opened door. The ball of flame is basketball sized and has singed eyebrows and hair on several occasions. To reiterate - it is a ball of flame, not super-heated air that is the problem. As a result, after non-response from Dacor, we called a decor qualified repair technician who diagnosed the problem as a bad igniter. The igniter was replaced and the problem still exists. I fear that a small child may be severely burned by the engineering design fault.

Purchased Dacor Wall Oven EO130SCH in 2011. Rarely used, so never used the self cleaning function. Occasionally wipe with microfiber cloth, eco-friendly cleaners like vinegar and Bon Ami and elbow grease. First problem in 2017 when the oven would not heat up, just before I had guests coming to stay with us. Dacor repair personnel could not make it out for a few weeks, so repaired the issue myself by resetting the thermostat with some creativity and effort. Next problem in 2018 with a U43 relay board error. Can use it for a while if turn off the power to the fuse box for a while, but in 2019 it also started making a clicking noise, and basically not functioning right before I needed it for a party. Cant replace the relay board (which costs more than $300 for the part itself) without pulling out the oven. But why is the relay board failing so quickly? Is there a fan cooling issue? Have talked to Dacor. Poorly designed, poor quality. I would never recommend Dacor.

After less than a year after installation the oven continues to operate poorly. Its been recalibrate twice and a new control board installed. Did I mention the board had burned components? It still does not operate properly. Its at least 25 degrees off. Everything takes way longer to cook than it should. Thanksgiving was 2 hours late. Christmas was the same. Entertaining during the holidays, embarrassing. Now Dacor wants pictures to prove to truly see how poorly the oven is operating. I thought I bought a quality product but I was wrong. This is just following suit with the Dacor refrigerator I purchased and was replace months later.

Years ago I purchased the Dacor Double Oven over a Thermador because the Thermador had a ridiculously long pre-heat time. The Dacor has performed reasonably well as a oven particularly in convection-bake mode. But over time, components started failing and repair parts were hard to find, unavailable or ridiculously overpriced. I am an an engineer with DIY skills honed from years working with high tech food manufacturing equipment and controls including ovens. In recent years, I have needed to replace a relay board, the main control board, hinges two times, and most recently the hinge receptacles. I have also replaced an inner panel on a door assembly. Just think what such repairs would have cost for an average consumer. I understand the parts can fail, but Dacor has shown little regard for consumers in my opinion. They have done very little to maintain an inventory of repair parts. Basically their message is that the part is now obsolete and unavailable. Thats some answer when the price of a new double oven is multiple thousands. Recently, the hinges on my upper oven failed again. As they failed, their failure caused increased wear on the hinge receptacles. Soon the receptacles failed as well. I was able to find hinges at a ridiculously high price but the receptacles were unavailable anywhere. I contacted a several parts suppliers who told me that they had no idea when the parts would be available. Moreover at least two of the suppliers mentioned that they had a backlog of orders for the receptacles - one had a backlog of over thirty. Yikes!. At that point I contacted Dacor customer service and asked what could I do to get the part. Answer: The part is unavailable and we have no estimate on when it will be available. I tried to escalate my request and got nowhere. Finally after many hours of online searching, I found one set of the hinge receptacles at a price 4X last years price. Lastly as I replaced the receptacles today, I realized that the mounting screws only hold one portion of the U shaped mount. If the screws were longer, the receptacle would be less prone to twisting and wear. Be aware that Dacor was sold to Samsung a few years back. Based on my experience, I could never recommend Dacor. Caveat Emptor!

We moved into our home in July 2012 and have had nothing but problems from our Dacor refrigerator which was manufactured and installed in this home in 2007. The appliance repair company has been to our home approximately five times in the five weeks since we moved in. Initially, the problem was with a leak in the cooling system which took the technicians about 16 hours over three visits and $1,400 to sort out. Currently, we have been without a visit from the techs in two weeks (our longest stretch since moving in) and the refrigerator is leaking from the ice dispenser and making a motorized noise so loud. Initially, I thought a motorcycle had pulled into my kitchen. Needless to say, the technicians are on their way back.

I had an issue with the wall oven light on my Dacor Preference double oven. To make a long story short, after contacting Dacor directly, they made sure that the unit was fixed by providing the part directly to me and confirming that the local repair company would be willing to install it. The oven is 8 years old and in the end, what I spent seemed reasonable to get a fully functioning oven (membrane switch). They were prompt, personal and courteous in their response to me. I came away feeling that Dacor takes pride in their history and their products! They also cleared up some misconceptions that I had regarding the status of their company. Although it was frustrating to have an appliance not work properly, I feel that the customer service Dacor provides makes their company one worth sticking with. That makes a big difference in todays impersonal world.

I purchased a 48 Dacor Epicure stove in October 2010. We moved into our home in November just in time for Thanksgiving. We remodeled the kitchen and the stove is the focal point. When I heated the two ovens, the pre-heat mode stayed on but the ovens went to 600 degrees plus. My oven thermometers only read to 600. That happens every time and the fans stay on for hours. After many service calls, we have determined that the oven is going into a cleaning mode every time and is wired backwards. Dacor is ignoring me.

The Dacor ‘duel fuel’ ranger was $5,500, We have propone, and Dacor’s set up is for natural gas, so all the pots and pans got lots of dark residual. I wrote and called them many times, to no avail. Terrible customer service. Then the F1 error keeps beeping, non-stop. What a piece of junk. Non-stop issues. No service whatsoever from the manufacturer.

I purchased my Dacor Epicure Range 8 years ago when I remodeled my kitchen. My other appliances were made by GE and Bosch. Ive had to service my GE appliances a couple of times in the last 8 years, but it is the Dacor that has given me the most grief and it was the most expensive appliance purchased. It has never been reliable with regard to convection baking. Initially I thought it was my inexperience with a convection oven. I read everything I could get my hands on and kept trying...after talking with a friend who does quite a bit of baking I realized its not me, its my oven. Then the real problems started. First it was the broiler/ignitor, next it was the membrane in the keypad. Two months later it was the relay board and this time it was the broiler/ignitor....Again! Started calling Dacor when the relay board went out because at this point I had spent $1,000 on repairs....after I had paid $4,000 for the range itself. For the last two repairs Dacor has paid for the parts, while I paid for the service call and labor. This has reduced the cost of my last two repairs by about 50%, which is very helpful. However, Im still very disappointed in the product. I spend a good deal of time in my kitchen and do quite a bit of baking, cooking, and canning. I thought that if I spent more money and bought a high-end appliance, it would serve me well. At the rate that Im going, I will need to purchase another range, unless I want to keep throwing money into repairs on this one, which I dont. I will not ever purchase (or recommend) another Dacor product again.

We remodeled our kitchen in the fall of 2009 and decided to purchase what we thought were higher end Dacor appliances (stove top, oven and microwave). Well, what a mistake that turned out to be. Considering the price we paid for the appliances, you would not expect problems from all 3. Perhaps a problem with 1 appliance, but problems with all 3 suggest a real quality problem. My first indication should have been when I called and asked how to change the green LED on the microwave to blue to match the nice blue LEDs on the oven mounted right below. I was told that someone else makes the microwave and Dacor just puts their name, and that I should just turn off the LED on the microwave. I dont know if that is true, but that is what I was told.Now when using the microwave/convection feature, the oven makes a noise (sounds like a fan motor) for the first 3-5 minutes then eventually quiets down. A daily reminder of the mistake we made purchasing Dacor. Then those nice blue LEDs on the oven started failing making it impossible to read the clock, timer or temp. Luckily, the oven still works; you just cannot read the LED any longer. This is a constant reminder of the mistake we made buying Dacor as we see the LED every time we walk into the kitchen.Finally, we have the solid surface electric cooktop. Although it works fine, the black paint on the metal trim around the stove top is wearing off. Now, we have some shiny metal and some black trim. This is just an annoyance and honestly, we probably would not have even complained about it. However, with the other problems we have had with Dacor, it just adds to our overall disappointment with Dacor. If I knew then what I know now, I would be a lot happier because I would have GE appliances and not these overpriced low quality Dacor appliances.

The electronics on the first two induction burners failed within six months which was covered under warranty. The second two went three weeks after the warranty and we had to argue with Dacor to cover them otherwise it is a $1400 repair job. From day one whenever you open the oven door the controls and heat shut off. Sometimes it turns back on when you close the door. As for the downdraft, it worked fine until 10 weeks ago when while closing, the cover lip hit a wooden spoon that had been lying flat near the edge. There is no safety feature and the motor continued to try and close the fan. The unit would not respond and would not re-open. The spoon had to be broken to get it out. If this was a childs finger you would have had to call 911. We now have a repair bill of over $350 and are still waiting for 2 months for Dacor to send a part. We will never buy this brand again.

I moved into a house that already had a Dacor unit in place. Within months, I discovered that I owned an oven that could be fixed by throwing the circuit breaker. Then, I learned about invisible hands that turned the 325 degree convection oven to a 500 degree broiler. The final act was having all three glass panes shatter and the control panel cracking as punishment for assuming that the oven cleaner on an expensive gourmet stove would function according to manufacturing standards. The repairman ordered replacement parts. He spoke with someone who was off shore so forget about Dacor being all American made. The wrong parts were sent. He has reordered. Meanwhile, I have been without an oven for two months. If this goes on, I am going to Home Depot and buying a Hotpoint or GE. It is the same price as replacement glass panels and the control panel.

We remodeled our kitchen in 2002 and chose the Dacor 36 dual-fuel range. I was preparing a pork roast for a dinner party with the oven on Bake. The roast was just not coming up to temperature, though the display indicated that the oven was at the temperature I set. I wound up slicing the roast and cooking it on the griddle; my hungry guests were getting restless. Then I tracked the oven heat for an entire day with an oven thermometer. The oven would come up to temperature and then cool off. I sent these numbers to Dacor and asked customer service for an explanation. Believe it or not, the conversation was--Dacor: The temperature is going down because the fan is coming on. Youre not supposed to use the Bake setting, but only the Convection Bake or Pure Convection. Me: Why is the Bake button there, then? Dacor: Were taking it out in the next production run. (This hasnt happened. My sister-in-law bought a Dacor last year before I could warn her and the button is still there.) Also, after using the self-clean one time, I noticed a crack on the inside of the oven door, starting in the corner of the window. The inside of the window is now permanently spotted with baked-on grease. Now my oven does not work at all. The repairman says that the circuit board needs to be replaced, and if Im lucky, it will work for a couple of years. The repair will cost around $700 including labor. The repairman told me that some repairmen in our area will not even work on Dacors because there are so many problems. Im considering replacing the stove... a very expensive mistake. Beware of Dacor products.

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

We had a ongoing problem with a wall oven that was purchased in 2006. The most recent complaint was a oven glide rack that was not working. After complaining about it to one of their staff, they listened to our frustration and are sending us a new rack at no charge. My hats off to the great people at Dacor. Thanks for your understanding. Al

I emailed Dacor for information about how to get my range fixed and was amazed. My questions were answered complete with numbers for model and needed replacement parts along with contact information for local service folks. Amazingly good service. Bravo, Tori **! Give that woman a raise!

I have a induction Dacor stovetop. Its stopped working and blinks an error code. Called customer service who didnt know what the code meant. I was told my model was 2015 which the rep said was old. It was installed in 2017. All they would offer was cheaper replacement parts if I paid for someone to come and figure out what the problem was and install the parts. I was told the replacement parts were not cheap though. I was told that because were the second owner of the house they couldnt fix it under warranty (even though it should be covered under warranty) because they couldnt say how it was used before (commercially or residentially). Give me a break!It gives me almost no confidence in getting this thing fixed. Warranty is a joke and customer service is terrible. So far I had to leave a voicemail for the reps next level who will call me back after the weekend. Im waiting to see what (if anything) they will do but from the first rep. I dont have a lot of confidence in their products.

We purchased the modernist collections 48” range, refrigerator and freezer, oven and microwave combo and dishwasher with a kitchen remodel 9 months ago. We had one issue with the dishwasher which was resolved, then another when is stopped mid-cycle. Repairman came out and was told we needed a new panel. Found out it was back-ordered. Well, it’s now been FOUR month without a dishwasher. We have contacted customer service and asked for other options and were told there was nothing they could do! When following up we have left messages and had our calls not returned, as has our service company. I have waited on the phone 3 times 30 minutes to talk to someone, because they won’t call back. We’ve asked to talk to a supervisor, and was told our information would be forwarded... 2 days later, no call. This is by far the WORST service I have ever had for ANY type of product.

I purchased a 30 Dacor dual fuel range and matching hood in 2004. I paid $4009 for the range and $948 for the hood. The range and hood have been nothing but problems. I wrote to Dacor in April 2009 detailing the problems with the range with service history dating back to 2006. Problems include overheating when cleaning which is a safety risk, replacement of cooling fan, ignitor assay, part # 92309 membrane, and replacement of relay board in 2007, 2009 and again December of 2011. I attempted to purchase a Dacor extended service agreement in January 2009 but was declined due to the ranges past history and its age. I recently found this site which indicates that other consumers have had similar problems with Dacor products. Dacor has lost me as a customer as I will never buy another Dacor product! I have been disappointed and frustrated with their lack of response and support. I finally purchased a GE service contract which has helped absorb some of the cost of ongoing repairs. The overhead lighting has long since gone out in the hood. I was told the hood needs to be disassembled to replace the lights. Dacor should step up and support its products. When most people put out $4000 for a range, they expect to get a quality product that will last 15-20 years. With Dacor, this has definitely not been the case!

Two years ago, we redid our total kitchen at considerable expense. All of the appliances we replaced were made by Dacor. They included: 1) a 36-inch refrigerator model EF 36/wf; 2) a dual wall oven, model EO230SCH; 3) a gas cook top, Model RGC304; 4) a dishwasher, ModelEDWH24S and; 5) a range hood, ModelEH3012SCH. The problems started within a two months of installation. The refrigerator stopped running due to a relay failure and a compressor problem; both were replaced by Dacor at no cost to us. It was inconvenient but not costly. A short time later, the lower wall oven stopped working as well as the lights in both ovens. This required the replacement of the main control panel (control circuit board). Dacor paid to have it repaired. The clock does not keep accurate time and gains about an hour a day. We decided to leave it well enough alone and did not have it fixed. After the one-year warranty expired, the lower oven quit again. This time, it had to be removed from the wall and an exhaust fan in the lower oven was defective and had to be replaced. Dacor’s initial response was it was out of warranty, so it was up to me to cover repairs. They eventually agreed to supply the part (about $90) but we had to spend several hundred dollars to install. Now, the lower oven takes an extremely long time to heat up, and again we decided to leave it well enough alone. Recently, there was a loud flash in the vent hood; one of the bulbs apparently burned out. My wife tried to turn off the lights in the hood but the light switch apparently blew when the light went and could not turn them off. After a couple of burned fingers and a melted bulb removal tool, I managed to get the other bulb out. A call to Dacor got the usual out of warranty response. I called the local Dacor authorized service rep. He looked at the problem ($95) and said he would have to call Dacor. After he talked to Dacor, they called me and said they would send a replacement control board but would not pay for the service calls. The service company said the next service call would be $195. One light bulb burned out: cost $290. I suspect that every hood unit that Dacor made with this control board is also defective. We have had to replace the halogen bulbs with great regularity. We have halogen bulbs in our boat that have lasted at least 15 years. There was another complaint on this board that had a similar problem with the vent hood. He decided to fix it himself. He is an Electrical Engineer his comments are worth reading and speak to the inadequate design of this unit. It is a shame that the Dacor appliances appear to be near the bottom in terms of reliability. Consumer Reports that their gas cook tops appear to be the least reliable. It looks like I have something to look forward to. Needless to say, I cannot recommend Dacor to anyone. In fact, I would recommend that they not purchase any Dacor product that does not have a full multi-year warranty.

My Dacor Preference 30 double wall oven (model PCD227R) was installed on 5-14-2004. On 12-31-2007, I replaced the upper oven high limit switch for cost $146.56. On 5-19-2010, I reset the lower oven high limit switch for cost $95.00. On 8-27-11, I replaced main control panel (Bezel Assembly), whose parts cost $271.10. On 12-14-2011, I replaced the main relay board for $214.02. On 1-16-2012, I replaced main relay board again, and it is under warranty. On 2-3-12, I replaced upper oven temperature sensor for $32.09. I am awaiting authorized Dacor service technician to calibrate both ovens.

We bought our house in 2010 and our Dacor stove was supposedly newer. When I went to clean it, I found loose screws in the bottom. Apparently, the convection element is loosing its screws and washers. Ive had this appliance fixed once already when the cooktop kept clicking. The black plastic around the controls cracked mysteriously. It takes 3 hours longer to cook a turkey than it should. This is a strange stove, which supposedly cost a lot. I wonder if a convection part missing two screws should be used?

We have enjoyed our Dacor oven for a number of years but cannot recommend this brand due to high cost and frequency of repairs. The relay board, at $400 a pop parts cost only, has had to be replaced twice within 5 years. The oven door hinges failed in normal use so that the door would not close tightly and had to be replaced. The halogen oven lights fail frequently requiring replacement. Parts cost is only part of the issue. The inconvenience of not being able to use the oven for extended periods of time and high appliance repair labor costs are significant. All in all, a very good oven but reliability and frequency of expensive repairs lead us to not recommend Dacor ovens.

I just had an appliance repair company come out to let me know what is wrong with my Dacor Stove door, since it wont close. He said the hinges are needing to be replaced. He said that he replaces these hinges on Dacor stoves ALL THE TIME and that the company really needs to file a recall on these hinges and/or reimburse consumers who have these installed. He said these should not go bad like they do. That this is poor manufacturing on Dacors part and they are not being held accountable. I agree 100%. It is going to cost me with labor and parts almost $ 400.00 to replace these hinges that should not go bad with the age of the stove. Thanks.

Eight months ago I renovated my whole kitchen with all Dacor appliances, cooktop double wall oven, refrigerator and dishwasher and I could not be more pleased. I wanted to wait a few months before I wrote this review in order to make my review more accurate. I love the modern design of all the appliances. The refrigerator is nice and roomy and the cooktop has been very reliable. Dacor products cost a bit more but they are well worth the extra money!

DONT recommend model #MOH130. We were so impressed with the options that this oven came with. Sadly, with all the bells and whistles also came a ton of repairs. After the 4th repair, our service rep said the relay board needed to be switched out. (Half of the service men who came to my house seemed to be grasping at straws trying to come up with an explanation why the temperature was fluctuating, or why it took so long to heat up, etc.) Then I get to wait 2 weeks for a part to be ordered/arrived and re-schedule service. Last week got code U22 - oven wont even turn on. This oven is only 6 years old. NO THANKS - NEVER AGAIN will I buy anything from this company.

As an add-on to my original review, I had a a service call to address the LC error code. The service company reconnected my unit, turned it on, ran a couple tests, and declared there was no issue. We ran the dishwasher 1 cycle and it worked just fine. Tried to run it again later that day, and the LC code was back again. To resolve the issue, I worked with the company I bought my appliances through to replace the Dacor dishwasher with a Bosch. That happened today, so it is too early to tell say how the Bosch works, but it is more solidly built, has more capacity and the door fully opens with the panel installed.Dacor did reach out to me to try to resolve this issue, so kudos to their customer support, but the issues were just too many. And as I stated in my original review, love the Dacor range top, double oven and refrigerator.

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

In 2013 we remodel our kitchen. I need a 30" stove and Dacor seem the right fit. I had problem with the igniter burning on that stove and some metal warp as well. They replaced the stove in 2015. I smell gas every time I turn oven on. Last Thanksgiving 2019 the stove stop working. I was told the igniter had burned out and had it replaced. I had repairman come twice because of smell and end January 2020 the stove stop working again. The repairman told me that a jet burner assembly was never installed this is why I smell gas after it is turn on. ** They said they will order the part. It's back order So I contact Dacor. First they told me it's back order then give me a supplier. If it was never installed in the unit shouldn't Dacor take care of it and soon.