My Dacor (3 years old) oven top burners igniters dont stop after being turned on, although they are burning. Ive tried drying them for many hours and applying rubbing alcohol. The front ones do this all the time when we turn them on. When we turn the left front burner on, the front right ones igniter does it along with the left! The back ones do it occasionally, so are still usable. Apparently this is a common problem with Dacor units. Why havent they fixed it? Weve had them fix the electronic panel at huge expense, and are not going to call them again. When the back burners stop working, well get another unit. Ive had gas stoves for 30 years and have never experienced anything like this poor quality. Its amazing that they are still in business.

We had a ongoing problem with a wall oven that was purchased in 2006. The most recent complaint was a oven glide rack that was not working. After complaining about it to one of their staff, they listened to our frustration and are sending us a new rack at no charge. My hats off to the great people at Dacor. Thanks for your understanding. Al

Dispenser spits out ice cubes onto wood floor everyday. Told it is design issue and nothing can be done. We have to constantly check the chute is empty after used but we can be nowhere near the fridge for hours and hear ice pop out onto floor. My grandson has tripped and fell and me also. Im more concerned for safety than anything. Also our hickory wood floor is concern.

I recently upgraded my kitchen and had always heard that Dacor has been a reliable high end brand for kitchen appliances. Their refrigerators have a lot of space, and everything can be easily organized. All the appliances work as intended, and they also all look great. The stainless steel Dacor uses to make these appliances look smooth and clean, making it one of the most beautiful kitchen appliances I have ever owned. If you want a functioning kitchen with appliances that always look nice and shiny, then I would highly recommend Dacor.

Purchased Dacor Wall Oven EO130SCH in 2011. Rarely used, so never used the self cleaning function. Occasionally wipe with microfiber cloth, eco-friendly cleaners like vinegar and Bon Ami and elbow grease. First problem in 2017 when the oven would not heat up, just before I had guests coming to stay with us. Dacor repair personnel could not make it out for a few weeks, so repaired the issue myself by resetting the thermostat with some creativity and effort. Next problem in 2018 with a U43 relay board error. Can use it for a while if turn off the power to the fuse box for a while, but in 2019 it also started making a clicking noise, and basically not functioning right before I needed it for a party. Cant replace the relay board (which costs more than $300 for the part itself) without pulling out the oven. But why is the relay board failing so quickly? Is there a fan cooling issue? Have talked to Dacor. Poorly designed, poor quality. I would never recommend Dacor.

I own a complete Dacor Kitchen, with many appliances. They are the highlights of my Home. Great features: fast induction cooktop with an efficient silent hood, versatile refrigerator, reliable oven, and of course the always dependable dishwasher. This is My Dacor Kitchen!

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

I purchased a Dacor Black Dual Fuel Range (RSD30B) in 2001 which was installed during a kitchen remodel. We moved back into the house on 12/24/01. We hardly ever use the oven because my husband barbeques every night. In less than 5 years, a piece of the plastic front control panel fell off. In early 2008 the self cleaning function broke (error F2). I called Dacor and they referred me to a repair service. It was going to cost almost $500 to repair so, given that we use the oven so little, I decided not to spend the money on an oven that was falling apart. Now within the last two years the plastic control panel is cracked across the front and more pieces are starting to fall off. Now the clock and the timer have stopped working. I called Dacor again today and was told that the seals and hinges on the oven are probably bad, which is contributing to the problem. The customer service person was rude and unhelpful. He said it was not unusual for a ten year old oven to break. He gave me contact information for a parts dealer and two repair services. I bought this oven believing it was a high quality and I expected them to stand behind their product. What can you do to help me?

Dacor customer service contacted me and worked with me and the appliance repair company to get the proper parts to fix the oven. Everything is fine! We once again really love our Dacor wall oven.

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

Arrived in good condition and so far works perfectly. Delivery was delayed by one day because of the incompetence of my local mail service. I bought this microwave, as others have described, to replace a 13 year old Dacor that had not really died but had lost the electronic screen. We put magic marker numbers on the display screen where the numbers had been 5 years ago and kept using all the functions. I decided to replace as, without the display screen, I could not do anything semi sophisticated with this microwave but its motor and microwave capacity was still going strong. This model fits perfectly into the previous 24/27 trim kit. Unfortunately our other trim kit is white to match our old microwave. Decor only has stainless steel now. And the new trim kit for this microwave is flat without the vent slats (plus costs over $300!). From the placement in our cabinet, I think the vented slats are really important to dissipate heat and am puzzled by the change in design by Dacor. The slats are a little tedious to clean but as a TV is above the microwave and an oven below I want the heat to have a better place to go. Ebay has the old trim kit in stainless steel but so far the expense seems excessive for just the outside piece. The internal support bracket for the new microwave is exactly the same as for the previous model so the only part of the trim kit needed for my microwave is the outside frame. This newer model works very similarly to the older version. I am delighted Dacor still makes this microwave to fit my space 13 to 15 years later.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and dont know how to fix it.Here I am, having a beautiful expensive oven to look at but was unable to cook a turkey for my family yesterday! It seems that there is a major error in this oven, and I am stuck with a huge repair bill and an oven that does not work. I can only hope that Dacor will step up to the plate and come up with a solution or replace the oven which obviously is a lemon.

We had misfortune of owning whole suite of Dacor appliances for about two years now -- Cooktop, oven, microwave, and hood. The Ovens motor burnt out after few months of operation - This was covered and repaired by Dacor. Now Cooktop - Dacor Distinctive DRT366S/NG - just exploded with fire when we were cooking one night. This was very scary and dangerous situation. Dacor acknowledges that there was issue with this particular unit but they will not look at it or help us fix it. If you pay 5 times the price of a regular cooktop you would think that a company would have integrity to look into cases like fire and explosion to make sure these things not happen in the future but when they even refuse to look at the issue that tells you that they do not care. Imagine if GM/Ford told their customers that manufacturing faults are not covered anymore since the cars are out of warranty. This has been worst experience ever and we will never ever buy or recommend buying Dacor appliances.

Updated on 09/08/2019: Received a long apology from Dacor regarding their complete inability to service our range stating they would make it right. After sending them all my contact info privately at their request, we have heard nothing. My husband drove to Houston to their showroom, met with Dacor rep out of California, still nothing. Note there are only a few suggested repair services on their website which none cover our area. Avoid Appliance Genius. They wanted $ 500 just to drive 50 minutes travel cost. So here we sit, broiler in main oven out, lighters do not work, and the control screen is blank. Yes, Dacor was great until something broke.Original Review: Our Dacor range was great until it started needing repair. First the broiler went out in the main oven. Then some of the lighters quit working. When we called for repair, every place we called said they would no longer service Dacor because they were unable to get parts. For over a year we have gone back and forth with Dacor state office. They finally sent a “tech” from a video repair store. Really. He charged us $170 to drive to us. Then said he couldn’t get the brass rings off the burners, sorry. Called Dacor again and they said if we found anyone to let them know!!! Yesterday, the the touch panel burned out. I’m done. Dacor does not stand behind their products. I have documented all conversations. Do not buy Dacor.

We purchased a Dacor wall oven to replace a GE oven that was outdated. We thought we were getting a premium appliance, but after less than a year and just before the holidays it quit with a code on the control panel we couldnt find in the owners manual. We had a serviceman out and the cost of the part and the service call was more than we paid for the oven! It now sits there, useless and a reminder to never buy Dacor anything!

My ovens have had to have a new board, dishwasher rarely works, my cooktop cant get parts needed! The worst appliances on the market!

The enamel on the bottom of the top oven has blistered and the metal beneath is exposed. If the oven is heated, there is a chemical smell. This is such a dangerous situation that the ovens (double) are being removed as I write and will be replaced with a different and more reliable brand.

We installed 2 Dacor wall ovens, a 5-burner cooktop, and a downdraft fan in 2000. The convection ovens bake perfectly and have performed without fail. After 7 to 8 years of daily use, we did have to replace the door hinge on the oven I use most often. We are in a rural area so the repairs are accomplished through Sears. The replacement parts arrived in a timely manner and the oven has worked perfectly since. The cooktop is easy to clean and the heat is even. The downdraft fan is effective and easy to clean. I would be confident to recommend Dacor products.

I submitted a review regarding a repair on this same refrigerator Dacor EF42BDCBSS back on 10/29/12 and 10/31/12. We now have another repair bill in the amount of $486.42 for a drain pan kit and defrost thermostat. I tried to contact Dacor by phone and email to talk about the situation, but have not received a response. I would highly recommend that you think twice about buying a Dacor brand refrigerator.

I am having issues with my Dacor oven and have tried to contact customer service since Monday 01/04/16. I was on hold for 27 mins and finally left my number for a callback. I have called every day and leave my number for a callback, no response. Today Thursday I sent a message and the response was that someone will call within 2 days. Great customer service. Buyer beware.

In 2001, I bought a Dacor dual range stove. I paid over $2000. My problem is that there is a defect in the product; when you use the self-cleaning, the outside of the stove cracks up. Dacor has replaced this three times and each time it cracks again. I spoke with them about a year ago and because I didnt continue the warranty, they wouldnt replace it. I carry a home warranty.My stove looks like it came from the junkyard. I understand them not repairing a physical problem with the stove but the outside is crumbling because of a defect in their product. If you dont clean the oven, then you get an error and the only way to get it off is to clean but all that dose causes the outside to crack up more. It pains me to think of buying a new range when I thought I had done my homework, when I choose Dacor. I hope this isnt too late, but it pains me to think after another cleaning I may be forced to buy another stove.

I have the same problem Judy had last week. I have a 36 inch under counter oven. I use it all the time. I have had it for about 10yrs. In the last year the computer has been replaced 3 time. The first time it cost me $600.00. 6wks later it was replaced for free. Now the oven is having the same problem. I hope Dacor makes me as happy as Judy.

My wife and spend $12k on a new Dacor range/oven 15 years ago. The range works well, the LED lights on the gas knobs needed changed once in a while, the oven door wouldn’t close properly and the heat in the oven wasn’t distributed evenly. All that we could live with. Then the oven died. The repair technician ordered the part. Samsung don’t make it anymore. We are now left with no oven. So we have spent $800 a year on a Dacor range that now doesn’t work. Thanks Dacor… or Samsung?

We remodeled our kitchen in 2001 and bought a Dacor Epicure 30 dual fuel range. The gas cooktop has never been a problem, unlike the oven which has been a problem from the first week with unpredictable temperature variations. Multiple holiday meals have seen the extended family waiting for dinner for two hours because the oven decided to be cool that day. The advice from Dacor: preheat your oven for several hours before you need it or my favorite from a repairman: you must be slamming your oven door. Not helpful. Several expensive repairs later (over $2100) and one fire in the oven now it wont turn on at all. We are going to try one last time to repair it and then we are done. I do not recommend Dacor to anyone - too expensive to have such terrible quality and service.

Front bevel of my first rsd30 range purchased in California in 1999 cracked within nine months. Dacor said it was a defect in the design and would fix it for free. I sold the house in 2001 but the range was still not fixed. I moved to Nevada and bought a new rsd30 range and same thing happened within six months. It took a year to get it fixed at their expense. This bevel also cracked again for the second time in March 2011. Their response to this was to offer me a new bevel for $180 and I would have to pay for the installation. I declined the offer. The bevel is still cracked at this time. At the same time, I bought a PMOR30 over the range microwave and the front handle broke at least four times. And finally, the whole thing broke down and was not repairable. In Aug. 2008, I contacted Dacor and they agreed to replace it with a new DMT2420 over the counter microwave for half the price ($390). Last week, this one blew up on me. Sparks were coming out through the side and a big hole in the removable shield and burn damage to the wall of the unit. I do not believe this unit is repairable. I contacted Michael at Dacor. He apologized and said that theres nothing they can do about it as it is out of warranty but they will look into it. What I want at this point is my money back that I paid for ($390) and for them to pick up the unit and get it out of my house. I will never buy another Dacor product again.

We purchased a Dacor Epicure dual fuel range when we built our house 7 years ago. It was the most expensive appliance we bought and we wish we hadnt. We have had no problems with the stove top, but the oven, specifically the broiler unit has been a consistent problem. We rarely use the broiler and use the oven perhaps 2 or 3 times a month. Yet, the igniter had to be replaced in March of 2008 and again, in June of 2010. In January of 2011, the broil gas valve was changed and now in September, the broiler is again not working. I cant see pouring any more money into this appliance and will sell as soon as I find a buyer willing to take a chance on it. We have been greatly disappointed in this product.

This week Dacor installed my 2nd replacement gas range. I remodeled my kitchen 3 years ago and chose Dacor because I had a great experience with their appliances in the past, had their oven and stove in my kitchen for 15+ years and never had a problem. With the first new range, the oven started to automatically shut off due to excess heat escape, so the safety feature would kick in and shut the system down, in addition the knobs would become very hot even when the over was used briefly, 12-15 minutes. I was very impressed and happy with the customer service through Dacor, they immediately gave me a brand new over. Exactly another year, the new oven had the same problem, door begins to not hinge properly and heat begins escape, knobs get dangerously hot.This week Dacor very kindly, replaced my appliance with the new Dacor Renaissance 36. I used the oven for 12 minutes on 400 and the entire exterior is dangerously hot. I do not have any children, however, if I did I would be terrified that they could seriously injure themselves. The exterior of an oven should not become hot like this. Has anyone else had this issue with Dacor? I feel they have been very responsive with regards to customer service however I want an appliance that is safe.

Updated on 05/11/2021: I wrote a review about my terrible Dacor stove, and I was amazed when I was notified within a couple of days that Dacor wanted to help resolve my issue. I was asked to provide some basic personal information, which I dutifully supplied. That was weeks ago and I havent heard a peep since, and I doubt I will. Clearly they do this just so they can mark these reviews as Resolution in progress to make it seem like theyre doing something to help. But as far as I can tell its nothing but a smokescreen. Dont be fooled by resolutions in progress.Original: Our Dacor stove is the worst stove I have ever owned or lived with in my 50+ years. Within 2 years after we bought it, the oven had stopped working twice and 2 of the 4 knobs broke. (Ive never had a knob break on any stove before.) Luckily an appliance repair person (not specific to Dacor) was able to get the oven working both times but told us replacement knobs were not available. We have tried generics but nothing fits. I have been juggling 2 knobs on 4 burners for more than 3 years now, and STILL Dacor has no replacements available. Six months ago we inquired again and were told they had a new model of knobs available that would fit, but we ordered them and they were on back order and never became available. Meanwhile Dacor had already processed our payment for them (which is illegal, I believe) so we had to deal with getting that refunded because our hope of the knobs ever being in stock was gone. This is also the loudest electric oven Ive ever owned. It sounds like convection is on every time you use it, whether or not its actually set on convection. That lasts for 20 minutes after you turn off the oven, too. Also, periodically the stove emits a loud BEEP and resets its computer for no apparent reason, sometimes when Im cooking (oh, you had a timer going? TOO BAD - who knows when it will be ready now!) and sometimes when the stove isnt even on at all (just thought you might like to reset the clock - AGAIN).Furthermore, the oven door has a special design with an open space at the base that allows dog hair to get sucked in from under the stove and collect between the 2 layers of glass. So we get to view our food through dirty HAIR. Apparently thats why the oven is so loud, because it takes a lot to suck up all that hair from under the stove. This can be cleaned, but you have to remove the door to get to it, which is not easy - I cant do it myself. Its so embarrassing when we have people over for dinner; I just hope nobody notices the hairball in the oven door. After reading through the other Dacor reviews I consider myself lucky to be able to cook at all. Buyer beware, dont EVER buy anything from this brand. Its total (expensive) crap and customer service is nonexistent.

Dacor Worst Oven Ever. Major kitchen remodel in 2005. Designer recommended Dacor for great styling and the fact that it was a 36 inch oven. Before the kitchen was even finished the control panel had to be replaced. Since 2005 our local repair shop has had to replace the circuit board 9 times. Same issue every time with not heating and board found every time to be burned out! Dacor replaced the first few boards free but we had to cover the labor. To date more than 5,000 in repairs. Dacor would not replace the oven and had terrible customer service. Its down for the 12th time and its headed to the junkyard this time. I cant see spending another dime on this lemon. Dont ever buy a Dacor!

I am thrilled with this stove. I have always had a vertical double oven so this is a first for me. Really pretty in my kitchen. Almost like a piece of furniture. Can’t wait to start cooking!!

I have owned a Dacor Convection microwave for a few years and is so far the best Ive ever owned. It works great every time, has great preset features and also has a great stainless steel look. Great Product.

Bought the DACOR WALL OVEN in late 2019. Top burner is over heating and burns everything, caused a fire in the oven. Can not even get any response from customer service. Warranty not worth the paper it is printed on. Stay away from DACOR.

Our initial dishwasher had many problems. After several service calls, we called Dacor to identify the issue and see if there was anything they could do for us. We received a brand new dishwasher (even better than the initial one) for a nominal cost. We would like to thank Dacor for their excellent service and attention. Its not always the issue, but the resolution that makes the difference.

I have owned a Dacor dual fuel 6-burner range for several years. I paid approximately $5,000 for the product. It has proven to be totally unsatisfactory. The gas burners click and make noise whenever you try to turn the burners down to a low temperature. The cook top is very hard to clean. The range is a constant problem. It smells bad, does not heat up promptly, and the broiler feature is always a problem. A gas oven is supposed to heat to and keep a constant temperature - the Dacor does not. The broiler will not cook food evenly or well. The door to the oven will not close properly and is constantly partially open. The hinges do not seem to work properly.Most importantly, I have tried on many occasions to get Dacor to do something about the defective product. They have been totally non-responsive. When I did finally get somebody to come and look at it, they spent about 2 hours cleaning it, accused me of using the wrong cleaner on the cooktop, and presented me with a bill for $800. I asked if they would just give me my money back and take the defective product with them. DONT BUY DACOR.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

We thought we bought a quality product when we remodeled our kitchen two years ago and put in a $3000 30 inch wall oven from Dacor through their dealer Friedman’s in Knoxville. We had heard for years that their products were top notch and high-quality. I find it interesting that the oven has a self-cleaning function. However Dacor Technical advised me that if you use the self-cleaning function you will create too much heat and destroy the motherboard. Wonderful input after the fact. The oven now does not keep a correct temperature and we are advised that our oven is two years old and out of warranty and we should not have used the self clean function. Really? Why is the button even there. Do not under any circumstances purchase any Dacor product. I feel comfortable in saying Samsung will add absolutely nothing to the quality or service. The lack of customer care and concern is beyond reproach. One star rating is way too generous. How do you just walk away from your products. We used our clean function exactly once and nobody ever said it was a self destruct button.

We are in the process of remodeling our house including an entire new kitchen that we cant wait to finish to invite people over and show. HOWEVER, the cook top already has a light burned and finally the cover of it ended up falling as I was wiping down the stove (very softly by the way because I like to treat my appliances really nice). We have had this stove for less than a year I havent even made the last payment and it is already with a light burned out. REALLY? My husband spent countless hours researching the best appliances and decided to get this one and to come to find out that it is not good it is a complete disappointment. I am sooo upset. DO NOT BUY THIS BRAND!!! Save yourself the hassle that we are now going to go through trying to get a hold of someone on the phone and see what they will do if anything. I bought it from AJ Madison.

We built a new home in 2004. All appliances were Dacor. Since then, the oven has had to be repaired 4 times; the microwave had to be replaced; the cooktop has had two repairs and now will not light automatically; and the patio barbeque completely burned up and some of the parts melted. I did report that to the company and to the US Product Safety Commission. We have not abused any of these appliances and have followed the manufacturer recommendations all of the time. Dacor charges top dollar for their appliances, but they are not as good as cheaper brands. If you try to contact Dacor, they have a well-so-what attitude.

We purchased a Dacor dual fuel oven range in 2008 in conjunction with an extensive kitchen remodel. It was beautiful and expensive. It has had innumerable problems. 2008: One of the igniters broke requiring replacement. 2014: oven stopped working, required new relay board. June 2020: Relay board again broke, oven stopped working. December 2020: Oven stopped working, heating element broke. These were serious problems each resulting in 1-2 months without an oven as the parts had to be special ordered. We have not had an oven since December 2020 (it is now March 2021). We are waiting for a replacement part. In addition, minor problems included a broken indicator light and burner grating. Dacor customer service was only moderately helpful, referring us to local repair companies that had difficulty obtaining parts. Dacor has told us that this should last decades but we are seriously considering replacing it after 12 years because it is very unreliable. I would not recommend a Dacor based on our experience.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

I have had nothing but trouble with a wall oven I bought in 2010. Basically just bad electronics. I finally replaced the oven in 2014 and had to get another Dacor to fit the opening. The new unit still does not heat evenly and is consistently off by about 50 degrees. Customer service is not helpful at all. Local repair shops cant really fix issues. Terrible company. Cant figure out how they stay in business.

Talked into spending $4700 on a wall oven on the recommendation of an appliance retailer. My concern was even baking and reliability. Was told I would be very happy as Dacor was best on the market. Well long story short, it never cooked evenly and after 8 years quit working. Had to lug the heavy oven to the city to an approved service provider. They thought it was the relay board (told the brains of the oven). Service provider changed several things (sensors, board and whatever else). Nothing solved problem. Phoned me and said I was looking at minimum $2000 and up. He threw oven in garbage. We didn’t even send the gas money to bring the dud home.Thought it should last longer than 8 years. I phoned Dacor. They wanted to know exactly what the problem and diagnosis was so I told them to phone the Service Provider. Said they would but I had to email copy of receipt which I did. A couple of months gone by and never heard a thing and they are not responding to my emails. DO NOT RECOMMEND DACOR.

I bought my Dacor epicure 36 duel fuel range in 1998. First stove: oven door did not close, spark modulator out. They tried to fix it but failed. They sent me a new stove. #2 stove: same problem with spark modulator. Couldnt use any burner without the constant clicking. Oven didnt bake evenly. Complained. Stove: #3: same problems. Dacor sent me a letter to grade them on their stoves and service. I blasted them. They called me and ask if I wanted my money back or another stove. Stupidly I took the stove. This was 5 years since the original purchase. Ive had this stove #4 for 13 years. Door is and always has been unable to close. I use a stick to close it. Now the relay board is out. Frankly I so love the looks of the stove and I cant afford to get a new one. Original was 5200. Now they are 6700 and I would probably have the same problems. So I am going to try and fix this stove myself. I will never buy Dacor anything ever again, even if I could afford it. When they offer your money back, take it. The service was responsive although didnt solve the problem through 4 stoves. I would gather from that, the design is bad. My mother has a old 1940 gas stove that still works. Gas stoves should not be that complicated.

We got a U43 relay error on our Dacor oven of 4 years. When we finally add up the cost to replace the part, it will exceed $500 and Dacors only response is, Sorry, it is out of warranty. Of course I do not understand why a relay board on an oven would short out after a few years. Not happy and would not recommend the manufacturer.

We bought a whole new kitchen's worth of Dacor appliances - the Modernist line. It's too soon to review their performance, but so far they work well and look fabulous. Most importantly, I had an issue registering my appliances for warranty. I sent an email and not only did they resolve all my issues, registered everything for me, they also notified me I was eligible for an extended free warranty program, and they set it all up for me without any effort on my part. I wouldn't have even known if they hadn't done it for me. So far, I'd say that they have stellar customer service. When researching online before making the choice to go with Dacor, I had trouble finding information and reviews. I wanted to make sure and share my good experience since all too often people only share when they have had a negative one. I hope this is helpful to someone looking to buy!

Dacor Epicure Dual Fuel Range and Microwave - Where to begin? Perhaps at the end is best. Dacor appliances are shoddy, unreliable, outrageously expensive to repair and there is no customer support. That about covers it. We bought the above noted pair during our kitchen renovations 8 years ago. We thought that Dacor was a premium brand that would give us long trouble free service. How wrong we were! The only thing Premium about them is the price. 4 years ago, the microwave door refused to latch. Thanks to YouTube, I found out how to remove the door backing and found that the plastic part that comprised the latch was broken. Dacor was contacted - they no longer had the part. Try the open market I was told. I managed to jury rig a repair by using a wooden shim. 3 years ago, the range packed it in. Another repair - this time I was told it was the circuit board that had failed and which was replaced to the tune of $700 and I was cautioned that the second circuit board was not working very well - the interior light would not illuminate and the blue lights indicating a lit burner didnt work, and I should change it too. The smaller circuit board was costed out at $400. Last week, the door latch motor failed and the range began to beep incessantly. Now the oven cannot be used and repair costs quoted over the phone were in the 1000$ range. Thats it for us. Dacor is junk and belongs where its headed - the junkyard. Dont buy Dacor. Live and learn I guess.

We placed the new Dacor appliances that we’ve purchased in our second home in Big Bear Lake, California. The fact is we were in our second home approximately 10 times in the first two years. We had trouble with our Dacor dishwasher from the beginning. When you close the door, it wouldnt engage unless you close the door a number of times. It became progressively worse to the point where we brought out another repairperson - this time a certified Dacor repairperson. He got the washer going for a few minutes, only to not being able to complete a full cycle. We received an initial $89.95 bill, and during another contact we would have to pay an additional $400-plus for a motherboard and labor. We contacted Dacor, along with the contractor, a number of times. We had the history of this dishwasher which is causing problems.Dacor would not make it good, even though we spent more than $10,000 on other Dacor kitchen products. It simply doesnt make sense to me to not fix a sub-par dishwasher to keep a customer happy. Now, we are angry and will go on a number of sites to advertise our plight. We will install a new Bosch dishwasher as we have no confidence in Dacor and even less in their customer relations division.

We purchased a Dacor oven stove top. It is about 10 yrs old now. 3 years ago we had a problem with the ignitor and had it repaired and paid over $200.00 for the repair. 3 Years later we are experiencing a similar problem with the ignitors clicking on and not turning off. I have called for repairs on this but expect this will cost me some more money. I have been online and have seen similar complaints leading to believe that this is a common problem and I would avoid purchasing Dacor ignitor products for the stove top, until resolved.

Less than two years ago, we purchased a Dacor classic wall oven from a local high end appliance store in Durham, NC. Within a few months, the electronics started getting glitchy; the oven started beeping in the middle of the night. I turned off the beep, but other problems started popping up. I baked a pie which was half raw on one side and overcooked on the other side -- not exactly what you would expect from a nearly $5000 oven. Recently, the display has been blinking in codes and the oven has been turning itself off. When I tried to call customer service, I was repeatedly put on hold for 30 minutes after which the system disconnected me. When I finally spoke to a person, she was very rude. This is a horrible company, a horrible product and I deeply regret that the salesperson at the store talked me into buying this awful oven. I am extremely unhappy.

I first bought the low-end Dacor dual fuel range and overhead microwave oven. Within the time frame of 3 years, repairs to the stove cost over $2,500. The stove cost $1,800. Ever single piece of plastic on the stove cracked and had to be replaced multiple times. The microwaves handle cracked 6 times, twice in one week. The overhead trim, which is about 30 by 6 and heavy, fell off and hit me in the head while I was frying bacon. If it had hit the pan of hot grease, I would have been burned. I contacted Dacor and got the brush off. I contacted Fight Back with David Horowitz about the problem. Dacor called me back, bowing and scraping, and we came to an agreement that they would take back the stove and microwave and put the full cost towards an upgrade to their high end model. I am sure you think I was stupid but the stove cooked beautifully and I thought a stove with no plastic trim pieces would solve the problem. Wrong! The microwave control panel has gone out twice, each repair costing around $350. The handle broke 4 times but that was covered under warranty. The front control panel has died 3 times (another $350 each time). The broiler dies each time the self-clean is used and that has been fixed 3 or 4 times. Some computer board on the top of the stove has died (another $400). The enamel lining inside has cracked, crazed, chipped off and rusted. Now, the front control panel has died and so has the one on the microwave. Times are very tough for us now and I cant afford to get them fixed. I noticed that the front panel trim on the top of the microwave is starting to pop out again (plastic fatigue). Hopefully, it will fall off again while I am cooking and hit me in the head and knock some sense into me. If it does happen, I will take them to court.

Eight months ago I renovated my whole kitchen with all Dacor appliances, cooktop double wall oven, refrigerator and dishwasher and I could not be more pleased. I wanted to wait a few months before I wrote this review in order to make my review more accurate. I love the modern design of all the appliances. The refrigerator is nice and roomy and the cooktop has been very reliable. Dacor products cost a bit more but they are well worth the extra money!

Years ago I purchased the Dacor Double Oven over a Thermador because the Thermador had a ridiculously long pre-heat time. The Dacor has performed reasonably well as a oven particularly in convection-bake mode. But over time, components started failing and repair parts were hard to find, unavailable or ridiculously overpriced. I am an an engineer with DIY skills honed from years working with high tech food manufacturing equipment and controls including ovens. In recent years, I have needed to replace a relay board, the main control board, hinges two times, and most recently the hinge receptacles. I have also replaced an inner panel on a door assembly. Just think what such repairs would have cost for an average consumer. I understand the parts can fail, but Dacor has shown little regard for consumers in my opinion. They have done very little to maintain an inventory of repair parts. Basically their message is that the part is now obsolete and unavailable. Thats some answer when the price of a new double oven is multiple thousands. Recently, the hinges on my upper oven failed again. As they failed, their failure caused increased wear on the hinge receptacles. Soon the receptacles failed as well. I was able to find hinges at a ridiculously high price but the receptacles were unavailable anywhere. I contacted a several parts suppliers who told me that they had no idea when the parts would be available. Moreover at least two of the suppliers mentioned that they had a backlog of orders for the receptacles - one had a backlog of over thirty. Yikes!. At that point I contacted Dacor customer service and asked what could I do to get the part. Answer: The part is unavailable and we have no estimate on when it will be available. I tried to escalate my request and got nowhere. Finally after many hours of online searching, I found one set of the hinge receptacles at a price 4X last years price. Lastly as I replaced the receptacles today, I realized that the mounting screws only hold one portion of the U shaped mount. If the screws were longer, the receptacle would be less prone to twisting and wear. Be aware that Dacor was sold to Samsung a few years back. Based on my experience, I could never recommend Dacor. Caveat Emptor!

We purchased a Dacor Oven model # ECS 136544 in 2009. Within two years, the relay board and thermostat in addition to an LED bulb required replacement. A year later, the broiler heating element and the second LED light required replacement. Dacors response (800-793-0093) was read your explicit warranty and the implied warranty under Section 2-314 of the Uniform Commercial Code isnt applicable. The total expense for repairs is over $1,000. Did we get a lemon, or are Dacor ovens prone to failure? Should we have been thinking Wolf?

Dangerous condition! I purchased a Dacor 36 dual fuel range 5 years ago. I reported the issue to Dacor via email with no response from customer service. I believe the no response was an attempt by Dacor to distance themselves from their responsibility for this potentially dangerous condition. Specifics: When pre-heating the oven in convection/bake mode, if the oven door is opened before reaching the set pre-heat temperature, a ball of flame will explode up from the opened door. The ball of flame is basketball sized and has singed eyebrows and hair on several occasions. To reiterate - it is a ball of flame, not super-heated air that is the problem. As a result, after non-response from Dacor, we called a decor qualified repair technician who diagnosed the problem as a bad igniter. The igniter was replaced and the problem still exists. I fear that a small child may be severely burned by the engineering design fault.

We remodeled our kitchen less than 5 years ago. As we have owned restaurants in the past, we wanted commercial quality appliances. I was looking at Sub-Zero and Viking or Wolf. Unfortunately I took my Home Center convince me to purchase A Dacor package. That was a mistake. Even though these appliances cost as much as the those brands, the quality is not even close. After spending $22,000 on appliances I have quickly discovered that these appliances are junk. First the microwave began to arc and nearly caught fire. Even when they installed my cooktop. I noticed that the burners in the middle were marked incorrectly and the blue LED indicating the burners are on was burnt out.After only a few years, now my ovens are not working. And right before Thanksgiving I am without ovens. My old ovens were almost 50 years old and worked fine. These $6000 plus ovens are not even 5 years old and are down. I am kicking myself for not going with my original plan. If you are considering Dacor, I would not recommend.

One year ago I completely changed out all appliances in my kitchen. My favorite of the four appliances is the range. We have enjoyed all kinds of new cooking techniques. As my wife put it, I did not realize how crappy my previous range was. Gourmet cooking is what Dacor is founded on and we could not be happier with the performance. Our favorite feature on the refrigerator is the in door water pitcher. Fresh cook water that can be taken to the table and refilled upon placing it back in the refrigerator. And the combi-microwave is an incredible second oven. All products have performed as advertised and promoted, and with a three year warranty whats not to love? Thanks Dacor for making amazing beautiful appliances.

I purchased a column, panel ready fridge and freezer. There was a promotion for 10% rebate, which took me 3 months of emails to obtain and they only issued a partial rebate even though I supplied them with proof of purchase. The service was dismal. The app for the cameras and interface with the appliance hasnt worked the whole time I have had the units. They look pretty and work ok as far as cooling, but for the price they charge they should provide exceptional customer service and being that Samsung owns them you would think that the app would function.

We chose DACOR (8-burner double oven top of the line ERD60S06CH/LP) in 2006, new construction because we disliked the signature blue interior of another luxury brand. Last October I detected a gas leak from one of the burners. The authorized repair company was contacted, and the entire unit - all 8 burners and both ovens were out of commission while we waited for the replacement part. Six weeks later the repair guy returned with the wrong part. We had to wait an additional month for the repair guy to return. Apparently, not important that people might want to cook and bake before the Holidays! After the new valve was replaced the oven light began to turn on when any of the gas valves on the defective side was turned on. I write this review 8 months into the problem. I can fix for $700 by ordering a new control panel. I wish I had read these reviews earlier. I overheard the tech say that there was electrical interference and that the wires need to be insulated to stop the oven light from turning on and off. I am so FED up with both the Dacor California head office not caring and the horrible authorized service company. I will take this unit apart myself and fix it. DACOR IS GARBAGE. Go with Sub-Zero, Miele and forget this Brand. DACOR: Dont Accept Crap Or Rubbish! Made in America? Shame on you. No problems with 4 Sub-Zero fridges, or 4 Miele dishwasher the same age.

We bought our Dacor 30” gas range in September of last year. We were tired of cheap stoves that lasted 5 years before they needed to be relegated to a landfill. We thought it was an investment that would provide us with a reliable appliance and worst case scenario, better warranty repair service than Home Depot or other big box store.After 15 months, the igniter for the oven stopped working. We tried the 800 number on the warranty registration website and no one there could bring up our registration, even though I could see it on the website. They gave me an email address to contact the people who could look it up and I heard nothing for two days. I called the 800 number again and they transferred me to another number and they finally found our warranty registration and issued a ticket for the repair.The company they use for warranty work in Toronto, is Home Appliance Repair GTA and they are absolutely horrible. They said they ordered the part on November 27, but they did not actually order it until December 6th. Dacor then sent the wrong part! I demanded that they send the proper part overnight and on December 13th they called and left a voicemail saying that the part would be here by today at the latest.It did not arrive and this evening I emailed them again and their response was that the part would be here on December 19th. How does it take a week in this day and age to deliver anything? I don’t believe that I will even have a functional oven for Christmas this year. I have already given up on any baking getting done. I will never buy a Dacor product again. I actually really love my stove, but I am beyond disappointed with their warranty service and customer care.

I rarely write reviews but when I found your site, I decided it was time to vent. I bought a 36 dual fuel, convection Epicure range in 1999. It was not a cheap oven and I was excited at the possibilities of having a 16,000 BTU broiler and large oven cavity to work with. Lets just say that excitement quickly wore off. Almost immediately after the range went out of warranty, the ignitors went bad and we also had to replace the control panel ($400 in repairs was a lot back then). After that, we continued to have ignitor problems and replaced them again. Finally, I just stopped doing it and lit them with my aim and flame. I never allow my children to cook on the stove because I am afraid they will be burned. Most recently, my broiler element, relay board and again more ignitor problems ($1,200 in repairs). Not to mention, the repairman had a terrible time trying to access all the areas and was at my house for 4 hours trying to do so. When the initial problems happened, I emailed, phoned, left message, etc. to no avail with customer service (I use that term loosely). This company is the worst. I have told everyone I know never to buy a Dacor anything. Next time, Ill buy a Wolf.

We purchased our second Dacor microwave. When received there was a defect on the stainless front panel which we reported to Dacor (now owned by Samsung). They took claim information and we were referred to their service provider. A Samsung inspector subsequently visited our home and got approval from his superior. We were told the panel had been ordered. Two follow up calls revealed that there was a problem and we were referred back to Dacor only to learn the claim was overruled and denied. A subsequent appeal was made to no avail. Our warning is that Dacor repairs are very expensive and they do not back up their service warranties. Buyer beware.

Would highly recommend not spending the money on Dacor. We spent big money on our kitchen hoping for years of trouble free service. We can no longer get parts for our Dacor gas stove/electric oven. The burners click for 2 minutes when you start them. We have gone thru 5 circuit boards. NO LONGER AVAILABLE. The oven light goes on and off by itself. Etc. Etc.

Liked the look of Dacor oven and fit in with remodel. Relay board replaced year after warranty - $600. Then after 8 years of light use (have Thermador home pro stove), another circuit board failed, part no longer manufactured. Oven now worthless and headed for landfill. Outrageous! Large national appliance retailer says Dacor not reliable. Daughter had major problems with Dacor fridge. Have purchased Kitchenaid replacement on recommendation of same retailer. Built to not last...shame on you, Dacor.

Wish Id known Dacor issues when buying my oven. (Primarily for style - yes, assumed it would function as stated; high end brand). Thank goodness I DID NOT BUY other Dacor appliances. My 30-inch Dacor oven/cooktop burners work but finish started coming off quickly. Above range microwave handle broke within a year. MAIN PROBLEM: OVEN DOOR either wasnt properly installed because it doesnt close flush with unit or its hinges have loosened over the years. Although oven eventually heats, it takes forever. After examining door hinges closely, looks like oven has become unhinged - as have I. No loose parts seen. Recommendations? Other than STEER CLEAR OF DACOR.

Follow-up to March 31 posting: In 2001, we installed two Dacor wall ovens and a gas (converted to propane) cook top. The cook top has been problem free and the brushed stainless steel surface still looks like new. Both ovens however, at that time, were problematic during the two year-warranty period. Knowledgeable service people were hard to come by in our region. After numerous service calls, Dacor replaced one of my wall ovens at or around the three-year mark (outside of the warranty period). That particular unit had only one minor issue since then and Dacor replaced the appropriate part free of charge. The other original unit has been problematic since the beginning. The latest problem being the internal light going on/off for no reason and then a lack of response to light button on the front control panel.Long story short, I posted my frustration here on March 31 and was contacted by a Dacor rep within two days. He asked me for detailed info on the problem and located the unit in their files. Some of the past repairs were known to Dacor, but others were not since we just did them ourselves. I was asked to send a detailed description of the current issue along with pictures, which I did. Based on Dacors analysis or the pictures and the exhibited problem, they sent me, free of charge, a control panel membrane, a door gasket and a set of door hinges. We installed these items and the unit is now in full working order.In looking back over the past years of problems with this particular unit, its clear to me the issues all stemmed from an original broken door hinge. It was compounded by the fact that the service and repair folks at the time considered the door gap to be within tolerance and we did not discover the broken hinge until the door glass shattered and we needed to replace it, which required removing the door. Anyway, at this stage in the game, I am very pleased with Dacors response. It is my impression that they are trying much, much harder to stand behind their products. So, while just a short time ago I would have never considered another Dacor product, when the time comes, they would still be on my list of considered vendors because when these ovens work, they work great.

My Decor Epicurian oven and range has been a nightmare from day one. I have had the oven for about 8 years and had it repaired so many times I have lost count and had spent at least $2000 on repairs. We have experienced motherboard burn out, membrane failure, temperature control malfunctions, error messages that cause incessant beeping. Nearly all of the problems that have been described in this list of complaints, I have had the problems themselves multiple times! Now, I am panicking a bit because I decided to use the self clean function on my oven this morning and now, I have read some sad malfunction stories following the use of this feature. I am so torn about whether I should just cancel the cleaning process. I do not want to risk having the oven malfunction again, but the thing really needs to be cleaned.

I purchased a 30 Dacor dual fuel range and matching hood in 2004. I paid $4009 for the range and $948 for the hood. The range and hood have been nothing but problems. I wrote to Dacor in April 2009 detailing the problems with the range with service history dating back to 2006. Problems include overheating when cleaning which is a safety risk, replacement of cooling fan, ignitor assay, part # 92309 membrane, and replacement of relay board in 2007, 2009 and again December of 2011. I attempted to purchase a Dacor extended service agreement in January 2009 but was declined due to the ranges past history and its age. I recently found this site which indicates that other consumers have had similar problems with Dacor products. Dacor has lost me as a customer as I will never buy another Dacor product! I have been disappointed and frustrated with their lack of response and support. I finally purchased a GE service contract which has helped absorb some of the cost of ongoing repairs. The overhead lighting has long since gone out in the hood. I was told the hood needs to be disassembled to replace the lights. Dacor should step up and support its products. When most people put out $4000 for a range, they expect to get a quality product that will last 15-20 years. With Dacor, this has definitely not been the case!

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

We bought a new house a couple years ago, and the kitchen came with a suite of new Dacor appliances - range, fridge, and dishwasher. They are all terrible.The led indicator on the dishwasher is scrambled. The icemaker in the fridge clogs up into a solid block of ice. We had this fixed, which involved a new control board and some caulking, but the problem returned not long after. The knobs on the range feel like theyll snap off any time. The lights in the oven arent seated properly and they interfere with the oven racks. It takes forever to get up to temperature. And Im starting to think I have a gas leak. How can these products be so expensive and such utter garbage? Oh, but they have wifi!

I have a induction Dacor stovetop. Its stopped working and blinks an error code. Called customer service who didnt know what the code meant. I was told my model was 2015 which the rep said was old. It was installed in 2017. All they would offer was cheaper replacement parts if I paid for someone to come and figure out what the problem was and install the parts. I was told the replacement parts were not cheap though. I was told that because were the second owner of the house they couldnt fix it under warranty (even though it should be covered under warranty) because they couldnt say how it was used before (commercially or residentially). Give me a break!It gives me almost no confidence in getting this thing fixed. Warranty is a joke and customer service is terrible. So far I had to leave a voicemail for the reps next level who will call me back after the weekend. Im waiting to see what (if anything) they will do but from the first rep. I dont have a lot of confidence in their products.

Dacor appliances were installed in a new home I purchased. The refrigerator has been out of service every single year since purchasing the home. So far, two thermistors, one power supply board, one drip pan heater and one ice maker. Every time the unit fails, I have to wait several days for the authorized service provider to come to the house. That will then result in the need to secure a part that will require anywhere from three days to three weeks before the unit can be placed back into service. As you might guess, perishables dont last that long, so every event results in the loss of hundreds of dollars of food. After yet another extended outage experience, I called Dacor to find out what they might propose to make sure my refrigerator actually performs in a reliable manner (apparently I didnt get the fridge with that feature). The short version of the story is that they not only failed to ever apologize for the fact that their product doesnt work, they insisted I produce detailed documentation covering the last four years of service before they would consider taking any action. Shame on me for not keeping all the invoices from the two service companies. After numerous exchanges, an offer to pay for the part associated with the last repair, not the labor, was the best they could do. Apparently, $250 is too much for Dacor to invest in a customer who has paid several thousand dollars in repair bills and lost hundreds of dollars of food for a unit that is four years old. This is a company who obviously cannot design a product that works consistently and cant provide after sales support in an effective manner.

Five years ago we built a new house with a big open kitchen for entertaining and family. I like to cook. After talking to a kitchen designer and high end appliance dealer in San Antonio, TX, we decided to go 100% Dacor for the kitchen. What a nightmare! The oven was replaced within the first three months. Since then we have had two relay boards replaced (one within warranty, one not) and one thermostat replaced. When the oven is working, I like it very much. But it is a lot of trouble to get it fixed. The refrigerator defrosting until has gone out three times as well (once in warranty, twice not). Today the unit is not cooling at all. It is hard enough to find someone to service these units outside the big cities, so when we do find someone it takes days for them to get here to diagnose; days to receive parts; and days more to fix. I will never buy another Dacor product! I will say this, the Dacor headquarters have tried to help and even gave discounts on parts, but 5-year appliances should never have these many issues. Our last kitchen was 100% KitchenAid and we never had one problem with anything for 6 years!

Replaced main board on top of oven because of oven light turning itself off and on endlessly. Cost was near 400 dollars with service call. Now, 2 years later, F1 beeping nonstop, and we have to turn power off to stop it. Last night, the beeping started at 3 am! I would never buy another Dacor oven. The Dacor microwave has never been able to pop popcorn. Now the carousel is failing to rotate. The only thing positive about Dacor is the styling.

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

We purchased a DACOR double wall oven (MOH2275) in April 2012. We are waiting for service to arrive for the fourth time since we purchased the oven. I find this unacceptable. We have had 2 other ovens in the last 30 years and they did not need any service. In general I have found appliances to be of such reliability that I dont get extended warranties. DACOR gave a 3 year warranty on this oven and now I know why. Hopefully this service will fix it for a long period of time.On the positive side, the oven really works well. It is so well insulated that we feel very little heat coming off it. One serious flaw its overall operation is the reheating of the oven. If I bake something at 350 degrees and then want to reset the over to 450 degrees, the oven does not go into preheat mode and does not let you know when you reach the required temperature. I am hopeful this will last awhile and not have to be replaced for what we paid for it.

We purchased our fridge for $9,249 in September of 2016. By the beginning February of 2019 the fridge stopped working completely, I called Dacor who sent out a technician to determine the problem. The technician said the compressor had failed and needed to be replaced. A week later we found out that Dacor no longer makes the particular compressor I need. I have now been living without a fridge for 3 weeks and Dacor doesn’t seem to care at all. We have 3 children and are currently living out of a cooler with ice. I call them and email them every day begging them for a resolution. They are a avoiding me. I believe they owe me a new fridge and they don’t want to do it. We saved long and hard for our expensive appliances and it’s absolutely heartbreaking to have this useless fridge stop working after 2 years, and Dacor seems to not care.

Our Dacor wall oven (model MOH 1305) is the subject of my concern. Purchased with confidence in Dacor’s advertising in 2008. The oven has had multiple visits by a Dacor authorized repair company who along with a Dacor technician determined that the oven needed a relay board replacement. This relay board has been replaced twice and has failed after installation both times. The relay board provided by Dacor appears to be the problem. Each repair/service call costs approximately $300.00 with no guarantee that the next relay board will work. Our conversations with Dacor give us no satisfaction. Dacor now tells us that our “superior product” of 11 years is just too old. Additionally, they tell us that Dacor products are “superior products” that are designed to last somewhere between 10 to 15 years. There is no excuse for Dacor since the replacement relay boards they are sending us seem to be defective. Their excuse that we have an “old” oven is wrong since the problem is with their defective replacement parts. Beware consumers when thinking about purchasing Dacor products.

My oven would not work. Neither the broiler nor oven element would heat. The dealer from whom we purchased the range had gone out of business. So, I wrote to customer service on the Dacor site. Dacor customer service was back to me within 24 hours with a suggestion on what might be wrong. My husband followed the easy directions and my oven is now working! I am very happy with the prompt reply from Dacor customer service. They even provided a dedicated phone number if we had problems.

I contacted James ** at Dacor. His attitude was excellent and he resolved my problem (deteriorating dishwasher racks) beyond my expectations. He was compassionate and understanding every step of the way. James followed through on his promises in a swift and efficient manner. I would recommend Dacor and James ** to anyone. He is an asset to Dacor and should be recognized for his professionalism.

I have a 4 year old Dacor Renaissance 36 in gas range. The thermostat is broken, the self-clean cycle doesnt work due to a broken lock and the oven indicator light stopped working about 2 years ago. Pros: It is an attractive oven with the knobs that light up blue when on and the burners all work fine but that is it! The technician told me ALL parts I need are on backorder due to Dacor being bought out by Samsung 2 years ago and COVID related delays. He also told me there is no ETA on those parts and said it could be an unknown amount of months. So now I dont have an oven for an unknown amount of time. This is unacceptable. I was sharing my frustrations with a friend who recommended I post this on Dacor Applicances Facebook page. He thought I would get an immediate helpful response. So I did. It was taken down not more than 3 minutes after it was posted! They never even reached out. Pretty poor company service. I will never buy Dacor anything again. Even when the oven was working ok - it never kept good heat and the self-clean cycle never cleaned well - there was lots of grease residue left behind. This is a poor quality company all around. Believe the negative reviews. If I could give negative stars, I would.

This is a follow-up to my initial complaint, which was posted on November 28, 2011, and an updated posting on December 27, concerning problems with our Dacor range. What we learned was that the local appliance shop that services Dacor quit working on Dacor appliances, so we were left with no repair company. We were contacted by the customer service representative from Dacor, who has been very diligent in working with us to find a solution.Yesterday, the Dacor regional service supervisor from Washington came to Casper to work on our oven, which is now totally functional. Pretty amazing customer service! He did share with us Dacors challenges in getting qualified local service companies, especially in smaller towns. I applaud Dacor for going the extra mile (1,000+ miles, to be more accurate) for us.

This is a follow-up to my prior comments on the 30 Dacor wall oven. After posting the prior complaint, a Dacor customer service representative emailed me immediately the following day asking for details on the problem. The Dacor rep immediately called my repairman, notified me that they were working on a solution, and then followed up with a solution that exceeded my expectations. We are very satisfied with the outcome and should have called Dacor directly at the onset. Thank you Dacor!

Have had an on-going issue trying to replace an oven door....since early December 2020. Have gotten a continuous run around regarding status of new door and shipment of same. Friendly Customer Service Reps do nothing to solve this issue. The oven door is designed not to be repairable or user friendly. Poor support and steady excuses have created another DIS-SATISFIED CUSTOMER!! AVOID DACOR!!

We purchased a under counter Dacor oven. The timer started given problems, tried contacting Dacor. The rude customer service advisor first talked to me like a police interrogation, then said sorry cant help. A joke of company with cheaply designed products. Never again.

We purchased the Model MOH130S in 2006 from a very reputable distributor of high-end appliances. In 2009 we required a service call to deal with temperature control. The oven was out by more than 40 degrees Fahrenheit. This resulted in a relay board, item 101559, to be replaced. Dacor was nice enough to cover the cost of the board, but not the cost of the $152.00 service call. In 2013, guess what? Relay board, this time out by more than 50 degrees, item # 101559 required replacement again only this time it was not covered and cost of $628.00. Here we are, 2016 waiting for the service provider again as temperature is out by over 60 degrees. Roasts, Turkeys, Chickens and everything else have been dying slow deaths in this unit and are awaiting yet another bill to deal with temperature control. Dacor will do nothing until another $150 service call confirms the problem. Hmmm! What to do?

We have a 2 year old 36 inch, Model EF361WF refrigerator. Water began pooling at the base every 2-3 days. Called Dacor Customer Service Team. Pitiful response and horrible customer service. Had to call private technician who was very surprised that a so-called higher end appliance was not factory-fitted with a P trap. He sees the problem often with cheaper models. Dacor has let us down twice. Buyer beware: sub-standard products matched with sub-standard customer service. Dacor will never get our business again and we would recommend all potential purchasers to consider other brands.

I purchased entire kitchen of Dacor appliances - $30,000. The 48 refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told We are discussing the situation and will get back to you. Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadnt been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

I purchased my first Dacor appliances in 1991, built a second house in 2005 and again purchased Dacor double ovens and a cooktop. Loved them! Remodeled my current home and again purchased the double ovens and a cooktop. The double oven, DTO230FS, which was installed in November 2015, 4 years ago, stopped working. I was roasting asparagus and we smelled what seemed to be burning plastic. The oven is used about 4 times a month, I have never used the self cleaning feature therefore it is surprising that it broke. The repairman said that the relay board was bad and will need to order the part. He estimates that it will be $600 to fix it. Sad that I need to incur the repair cost of an oven that is only 4 years old.

Ive had the pleasure of owning a PGR30S range from Dacor for the past 20 years now, I must say it has past all my expectations on performing in the kitchen. This unit cooks everything amazingly well... Thank you Dacor for such a great range.

We own 3 Dacor appliances, gas cooktop, microwave & built in oven. From the day of installation of wall oven there was a problem. Without going into detail suffice to say it was repaired 3 times within several months, under warranty. We were having issues with our microwave not working consistently, after several service visits, not under warranty, we now are told it will cost over $600 for the part. We are now looking for another brand of microwave instead of fixing the Dacor. On a side note the rings for our Dacor gas cooktop never come clean no matter how hard you try. The material used are definitely inferior. We have another property with all KitchenAid and have been happy with the performance. Our fridge & dishwasher are KitchenAid and I regret not getting the same brand for our other appliances. If I could give a minus star for Dacor I most certainly would do so.

Unfortunately, the screw broke in two that held our Dacor refrigerator door on and much to our dismay, the door fell off. Dacor was prompt and courteous in sending a replacement lower refrigerator door hinge to the service company and covered the full cost of labor even though they initially said the refrigerator was out of warranty (two years old). Our experience was positive with James who gave timely and a customer-focused response. He also called to follow-up after the repair to make sure we were happy which I appreciated. I hated that the door broke but was very pleased with the repair and the fact that I did not have to pay.

This is our second Dacor wall oven. It is approximately 6 yrs old. December 22/14, I was cooking a Christmas turkey as per usual, and I noticed an odd smell about 40 mins. into cooking. Checking the turkey, the temp. was at 500 degrees and on broil. I burned holes in my oven mitts on the roaster taking it out. Even though I set the temp. at 325 convection roast, it reset itself to 500 broil. Nothing works except the clock. Called repair guy after the holidays. Said it is a control panel behind the keypad area. Ordered the part. Been waiting 4 months now for this part. Now, no Easter dinner either. After reading these complaints, I am worried that this part replacement may not be the end of it.

This is my first DACOR product. Did not know too much about the brand. Did some research and read reviews online & decided to try a microwave in a drawer since I needed to save counter space. We use it all the time and so far it’s worked great. The color blends well in our kitchen even with the microwave being the only DACOR we have. DACOR customer service has been great and professional when I needed to register the unit. I would recommend the DACOR brand to anyone when they are looking for a premium appliance and anyone who comes to my home comments about how lovely it is. Thanks DACOR.

After less than a year after installation the oven continues to operate poorly. Its been recalibrate twice and a new control board installed. Did I mention the board had burned components? It still does not operate properly. Its at least 25 degrees off. Everything takes way longer to cook than it should. Thanksgiving was 2 hours late. Christmas was the same. Entertaining during the holidays, embarrassing. Now Dacor wants pictures to prove to truly see how poorly the oven is operating. I thought I bought a quality product but I was wrong. This is just following suit with the Dacor refrigerator I purchased and was replace months later.

I remodeled my kitchen about four years ago with all Dacor appliances. It was the biggest mistake I have ever made. I have since replaced the refrigerator after only two years. After spending over $1000 in repair calls and parts, I purchased a new refrigerator as the freezer motor went out and had water all over my floor countless times even after new parts were installed. The ovens also have been replaced (12 months ago) as the lower heating element went out and had the upper and lower ovens go out with panel failures. I was so stupid to install the 30-inch dishwasher, as well. It also went out after 18 months with a motherboard failure. The upper rack glider also fell apart. Having the 30- inch dishwasher, I would have had to have a carpenter come in and make adjustments to my new cabinets. So I found another 30-inch Dacor dishwasher at an appliance store in Memphis, had it shipped to me and installed. It has been 10 months and I am now having the same problem I had with the previous Dacor dishwasher. It never ends! With the only option left but to have the cabinet remodeled, I will be purchasing a third dishwasher 10 months later. The only good that came out of this is the cooktop is still working (as of this date). All I can say is, if it says Dacor, dont purchase the product! This company shouldnt even be in business! What is even more pathetic is, when you call the Customer Service number, their representatives have such a I could care less attitude. It is a waste of time to even attempt to seek a solution to your problem. I guess they feel that since they have your money now, its the consumers problem, not theirs.GE Profile products are far superior and a lot less money. It goes to show an expensive price tag doesnt mean the product is superior.

This is a follow-up comment from my last post dated June 21st 2011. My local appliance company, where I purchased this oven, seems to have helped with their recent fix. I was able to bake a white cake, following the box directions, that was not burned on one side and raw on the other; it was okay. With fall arriving, I will be back in my kitchen and will be using my oven. I will keep you posted. I still would not recommend this oven to anyone, and will not purchase any future Dacor products.

Reports that this microwave was not powerful enough because it’s “only” 1100 watts are a head scratcher. It performs as well as and is as sturdy as our previous DMW2420S that lasted 16 years!

I wrote yesterday, perhaps a little too hastily that our motherboard was dead on our Dacor stove. The repairman came today and fixed it by removing it from the front of the stove and unplugging two plugs and plugging them back in. Everything works fine now and we are vastly relieved. The repairman commented that most people are very happy with their Dacor appliances and he doesnt repair them very often.Total relief. Also hope this doesnt happen again because though extremely simple to repair, it would become very tiresome to remove the motherboard and fiddle with the sophisticated circuitry if we had to do it ourselves. I wasnt watching real closely what the guy did and dont know if I could do it myself.

I paid over $6000.00 for a Dacor EF48BNDBSS refrigerator and have had nothing but problems with this item and the other Dacor item (dishwasher) that I bought when I had a new kitchen built for my new life of retirement. The first refrigerator that was delivered did not work when it was installed and was returned immediately. I had to wait for Dacor to send another one and I have had to pay several service calls each time since that point. I am disgusted that I paid over $10,000 on two appliances from Dacor and neither of them has ever worked even at a low grade basic level. Both of my items have been discontinued and Dacor reimbursed me for half of what I paid for the dishwasher, which did not even cover all of the repair calls that I had paid for ongoing service. At that dealing, I got tired of paying for repair calls for the refrigerator due to excessive icing in the freezer; supposedly there was a quick fix right after I had the unit installed and it did not fix the issue. Now, there is another quick fix that Dacor suggests and that will cost me $800. Really? I dont think so. In fact, I have researched this issue and have found that this quick fix does not solve the problem either. In addition, I have called Dacor numerous times about the refrigerator door not sealing and the refrigerator making all kinds of strange noises. They told me it was the seal, so I had the seal replaced and that was not the issue. Then I paid $235.00 for a service call to look at the seal and he said that this refrigerator has known problems for hinge issues and he attempted to fix the hinge and left and the problem continued. Between the hinge issues, the constant icing issues in the freezer and the food icing over as well along with the trays and inner shelving of the freezer, the refrigerator sealing and the hinges working, and the constant crazy noises that the refrigerator makes, I am ready to file a lawsuit for a lemon of a product. This is the second product that has recall issues and multiple problems. I am sure that with my documentation, a judge would have no problem agreeing that I have paid way too much and put in way too much time and energy into getting a decent appliance into my kitchen. I would never recommend Dacor to anyone. I am dissatisfied and refuse to pay another penny for service calls on these appliances that were installed in 08/2012. At this point, my refrigerator is unplugged and unusable and I am using a small refrigerator that I bought at Costco for $300.00 thirteen years ago that has never had one problem.