I purchased my Ford F450 Platinum (6.7 diesel fuel system) new. I have had this truck serviced at great expense since it was new and usually ahead of schedule. If ford service said it needed something I did it. If Ford service said it might need something I did it. I am now at 87k miles and had my High Pressure Fuel system go out. Ford dealer is telling me 10K dollars. Telling me I have purchased bad fuel but when they took a fuel sample there was no water in the fuel. So now Ford wont stand good for their product, the insurance probably wont pay for it because there is no evidence of contamination, and that leaves one option. I am going to be out 10K dollars. Not to mention at a time I am retiring from the military. Just plain sad. I am through with Ford.

We own a 2016 Ford eco boost F150 truck. At 20000 miles it had a catastrophic engine failure. The spark plug went into the piston which went into the head and destroyed it. We had it repaired at a Ford garage and after 3 weeks picked it up and on the way home from Alabama to Pennsylvania it failed on the interstate with major engine failure. At the time we were towing a trailer and used road side assist. We paid out of our pocket because they said we had to and have yet to be reimbursed even though they say we are approved and should never have had to pay ourselves. The truck had been repaired with zip ties and they did not hold and the fuel rail let fuel go over where and 6 heads needed replaced. We were told it was lucky we didn’t have a fire. We are asking for a buy back but we can’t get a response and none of our expenses have been paid. We were traveling and had hotel bills and rental vehicles as the parts for the first repair were not available. Disappointed in Ford.

This 2008 f-450 super duty has been a problem since day one. This is a 6.4 diesel. Oil leaking from motor and 6500 miles, at approx. 10k miles total loss of power. It was the flex plate and torque converter. At 14200 miles flex plate and torque converter. At 17990 miles flex plate and torque converter. Ford just keeps throwing parts at it without resolving the problem, at my expense. This truck cost 65k brand new, and now with 18440 miles its done. Ford wont help me at all. Ford just wants to sell me another truck. I cannot believe that ford will not stand behind their product. These breakdowns have caused a lot of hardship and expense and on top of that every time I get the truck back from the dealer something else is wrong. With this low of miles on this truck I feel I have been wronged and shame on Ford.

2011 Ford Fiesta - Waiting for third clutch assembly parts. Car shuttering, lunging and failing to accelerate. No longer feel safe in this car. Ford refuses to give me loaner car to drive while waiting the eight to ten weeks for back ordered parts. Have had the problem since I purchased the car and still nothing to fix it. Have had several computer updates and one replacement on the TCM. Why cant the manufacturer make it right for their customers? I will be looking for another manufacturer for my next automobile purchase.

Truck was parked in the driveway and caught fire under the hood. Local Ford dealership was aware of recall that could have caused the fire but refused to work on it. Their advice was to contact insurance company because the work that needed to be done was worth more than the trucks value.

2012 Ford Escape - Paint is peeling on both left and right rear wheel wells and the surface is starting to rust. When I reported problem to Ford Dealer they told me to get a repair estimate. I did and they told me they would have to submit it to Ford for approval. They said if I had purchased rust proofing it would have been covered. My position is that if the paint had not peeled there would be no rust. This problem has been identified on many other reviews and at the body shop where I obtained the estimate. I am prepared to take this issue to our provincial auto ombudsman if Ford does not take responsibility.

After owning my 2015 Ford Fiesta for two years I got in my car and when I went to shut the door the entire plastic handle broke right off. They would have to replace the whole door for $498 without any labor. No kids, well kept etc. This piece is such junk, will never buy another Ford if this is how they design them.

I purchased an F150 in Aug 2016, and my bank account was scammed in Feb 2017. In April 2017 Ford sent me a notice of default and right to cure. I discovered that Ford credit had not updated my personal information even though I had the car in service at the Ford dealer and gave my personal information on two separate occasions when I went to get the truck serviced. Ford credit stated they did not have my phone number so just put me on the bad credit list and threatened to repossess the truck even after I had placed $10,675 down to purchase the vehicle. The dealership was given my new information in February when I needed an oil change, but they did not enter it into their system. This is a reflection of the shoddy, greedy and poor customer service of the Ford Dealer. I will never purchase another shoddy vehicle from Ford again. I have been a loyal customer for over 20+ years and realized that Ford could care less. I will NEVER again purchase a Ford and will discourage anyone else from considering a Ford EVER.

I am on my 3rd Ford Vehicle. The first 2 were used and had issues. I thought if I bought new and kept up with maintenance it would last... I was wrong! Under 7 years old and 53,000 miles, I have a list of issues and Ford does not stand behind their product. The Dealership charges absorbent fees just to look at the issues, not even fix them. They really know how to push away customers. I took my car to another auto shop and I am now excited to buy my first Toyota. Dont buy Ford. You will regret it. I do.

Intake manifold split and was replaced on recall in 2002, now it split again. I called and they said that there is no recall on my Thunderbird!! This is just wrong!!!

I was hit with a 2015 Dodge journey on the passenger side. The speed I was hit it wasnt for that much damage, the truck couldnt take it as it should, it bent the frame. The truck was totalled, and the Dodge journey only had minor damage on the front corner driver side. The plastic cover and the hood bent on the corner and some plastic parts totally repairable. Definitely ford has to do a lot better and redo this whole truck that drives like a Japanese car. The vibration for any little pothole is another story, terrible.

Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldnt fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesnt move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.

While shopping for a vehicle at Viva Ford North Desert Blvd, El Paso TX, I experienced a total lack of integrity by a salesman and management. The salesman I corresponded with was nice at first as we discussed my purchasing a used vehicle. The vehicle had a knocking noise in the rear but the salesman said the shop mechanics would find out what it was and let me know. I then agreed to purchase the vehicle for $11K contingent on the noise being fixed. They wrote up the deal with all the costs. I explained I would be out of town for a week and wanted to put money down to lock in the sale. The salesman said management would not allow me to put money down on the vehicle until they fixed the noise, but assured me the vehicle is yours and that they would keep it off the sales lot. After continuing to refuse to take a down payment they would only allow me to take picture of the write up, all while assuring me they would not sell the vehicle and that we had a deal. During the week that I was out of town the salesman called to let me know the noise was fixed. I asked him how much I could put down on the vehicle, to which he responded he had to ask his manager, but would call me back. After two days went by with no return call, I called the salesman with no answer so I left a voicemail asking him to return my call. He never returned this call either. After returning to town I went directly to the dealership from the plane to pick up the vehicle. The salesman informed me that he was called out of town for a family emergency and the vehicle was sold. I responded with we had a deal written on paper and that he assured me the vehicle was mine and no longer on the sales lot! The salesman said some other buyer paid $13K ($2K more than my deal) so they sold the vehicle. Then the salesman had the nerve to say, well I have other vehicles available. This location obviously deceived me and is more interested in making money than being honest with their customers.

My purchase was in April 2019, a used Ford Edge Ecoboost. 3 weeks after purchase I found myself stranded on my way home from work in rural Iowa. There were no prior warnings, notifications, etc; just a complete vehicle shutdown. Luckily I did not impact with anyone or vice versa. If I would have been on the highway only God knows what may have happened. Wound up having to have vehicle towed and engine replacement.... Bad start on a new to me purchase. Once again the vehicle is sitting dead in the water. This time came out of grocery store to a stalled vehicle. No indicators, it just wont start. The key fob is a possible cause, however over $300.00 for new key, it could be the battery, or the starter, or the alternator, or a fuse or 1 of the 10,000 electrical components under the hood....Hmmm I also find it ridiculous that Ford does not provide service repair manuals FREE to vehicle owners. Come on guys. With the amount of recalls on your branded vehicles its the least you could do. Anyhow Id like to know why there has not been a recall on the 2012 Edge 2.0 Ecoboost turbochargers; there are so many of the stall while driving complaints it should be mandatory and would be humane. Ford should fix these issues especially during this time of chaos, change and unexpected futures, the last thing I needed was to have a vehicle that is non functional during the winter in the middle of a PANDEMIC. Hats off to Ford manufacturers and prayers out to those who, like me, still own one of their vehicles.

Fall of 2014, purchased a new Expedition (traded in an older one, which I loved). Im happy with the vehicle; just not the dealership. Whenever I had questions about operation of things on the vehicle, went back or called dealership, and they always helped. But when I hit a post because the backup system alarm didnt work – another story. Had the same system on the old one and it always worked. Now, apparently, the system was turned off. Had to be turned on, which was never mentioned by the salesman or the book. Even called Ford and they took no responsibility either – no one does, because it works – just not turned on. This was never an option in the old one & I was never told differently. Now I have a 4 figure repair, to learn this little quirk to the system, and no one wants to take any responsibility!!

My Ford 500s ride is decent. And I have the 6 speed tranny. I would not have bought if it had the cvt tranny. My car has lots of leg room in the back seat, storage spaces, and trunk room. It has good mileage and acceleration, too. I like the dual heat control in the front. Dual climate control has stopped a lot of fights. :-) It has been very dependable. I like the radio controls on the wheel. However, the rear has air but not heat and that is stupid. The AC is on all the time unless you manually shut it off. Some blind spots are worse than other cars I have owned.

In June 2015 I ordered a brand-new Ford F-150 in a color that they charge extra for. OK fine. I took delivery of the vehicle, and a week later, while handwashing it, I noticed that it was a big glob of something on the roof, a giant swirl on the left front hood, and the tailgate is half shiny and half dull. iPhone the salesman, and he directed me to the dealers body shop. The body shop only addressed the roof, as they said the other two imperfections were not visible to their eyes. The customer is always right remember? Anyway, when I got the truck back I looked at it and it seemed fine. About an hour later a friend and I both climbed into the bed and looked at the roof because it had become very bright and sunny out. There were dozens of air bubble over the river. I called the body shop and brought it back in. It was at this time that a body shop manager told me the history of my new truck. He said that The paint sprayers at the Ford Dearborn truck plant had malfunctioned at the time my truck was being painted. He went on to say, that the truck was tag and set aside for repaint, but someone removed the tag and shipped it. Ford KNOWINGLY SHIPPED my truck with DEFECTIVE paint!!! I WAS LIVID!!! After my truck was given back to me, I drove away in tears. Again I waited for it to be very sunny, and I looked at it again. Only this time my roof which should be one sheet shiny paint, had buff marks which resembled sandpaper being used all over the roof. I was sick and furious!!! I went back a third time and was met by the body shop manager and another man. I spoke up again about my outrage at the plant knowingly shipped my truck with the fact of paint. The body shop manager said to me, I probably shouldnt of told you that, and the other man nodded his head in agreement. They stood on stool and looked at my roof. It had rained that morning, so there was dust on my roof. The unnamed man said he couldnt see a problem, so I gently with my finger and started wiping off some of the dirt. He said, it cant be that noticeable if you have to let your finger to see it. He left, and I stayed to speak to the body shop manager. I asked him who that rude man was so belittled me, and he said, The dealership owner. That man didnt even have the courtesy of introducing himself. Yes I purchased a $45,000 truck from him. Seriously? I offered to have my truck shipped back to the plant to have it factory-painted like I ordered and paid for. I am now stuck making payments for the next six years on a brand-new F-150 with a ** paint job. This is not what I ordered, and paid for. My truck was to have factory paint.

Ford no longer has a fuel sensor and therefore if the fuel composition changes the computer does not adjust and you will be stranded. We have had our 2016 Explorer towed 3 times as the computer is not able to adjust to fuel composition and will not start, until the dealer resets the computer. DO NOT purchase this 2016. It is Fraud. They sell as a flex fuel. This is a lie and FORD needs to be sued.

Back in 2005 I purchased a brand new 2005 Ford Freestar, it had a faulty torque converter, and was replaced in 2013. Now then 1 year later I had the same problem (torque converter). I just got off the phone with a tech. at the Ford dealer and told him what happened... he said its not covered a recall is a 1 time fix, so even though they replaced my torque converter with another faulty 1 its not their problem... I dont think thats fair, but then again what do I know, Im just a consumer... What can a person do???

The 2013 Ford Fiesta is a lemon! Ford needs to take back every one made and refund owners! Ive never been so disappointed in a Ford. Weve had the car in twice for transmission work and it still vibrates and drags. Ive had plenty of manual transmissions and the automatic tranny in this car drags bad like a person who doesnt know how to use a clutch or shift. To top it off, we already had to buy tires for it because the cheap crap Kumhos they put on the new car already split! I wont buy another Ford product. I stood by Ford when they didnt take a buyout from the Government, but this is how they treat loyal customers... Sell them lemons!

Brought car to Elk Grove Ford (purchase dealer) for mileage issue. Dealer stated car obtains 37 mpg. Actual combination mileage 22 to 23. Advertised 22 city, 28 combination, 37 highway July 2014. October 2014 called for, obtained case # **. Deliver car Auburn Ford in California. Dealer stated car obtains 30 mpg. Actual combination mileage 23. After picking up the car, up to 25 combination has dropped to 20 mpg. Freeway best 27 mpg. This calculating actual from odometer and figuring mileage at the gas pump, not on board computer. Called back customer service. Told Ford does not resolve issues, the dealer does. Explained difficulty with local dealers (dealers stated no issues with car). Told that is my only option. Called back to Ford customer service. Operator forwarded to manager. I was told I would have to speak to a senior manager. There would be a call back within 48 hrs. Call back same day. I couldnt answer at that time. I called back right away. LVM. Received call back the next day. Senior manager stated FoMoCo does not provide estimated gas mileage, the EPA does. Ford just puts that information on the sales sticker. I attempted to explain I did not want to hear excuses. I need some assistance with the gas mileage issue. He stated I was not listening to him. I attempted numerous times to ask him what he wanted me to do. At this time, he stated I was not listening to him. I became angry and attempted to obtain his instructions. Requested a different dealer. He agreed but still stated I was not listening. I explained the cars mileage situation numerous times. Requested his assistance. He declined to provide any information to me. I attempted one last time. He stated he would not provide information, stating he would refer me to his manager within 48 hrs. The 48 hrs. have passed and no call back. During the conversation, I mentioned in my opinion the car is too heavy for the 1.6 Ecoboost engines torque rating. He agreed the engine is working too hard to be efficient in this size of car. He also agreed the on-board computer is not the most accurate. But dealers equipment is accurate. I explained I understood the mileage will be less than the rated in real life. The car has never reached even 30 mpg on the freeway, 9-hour drive travel. The rated city mileage is 22 mpg. The cars actual mileage is 20 mpg combination freeway and city. He only stated the estimated mpg is provided by the government, not by Ford.

I am extremely disappointed in (2016) Ford Explorer which has failed transmission at 40,000 miles only. Worst part is, Fords so called power terrain warranty does not cover the repair and I was billed 6,000$ to repair the transmission. I wish I listened my friends and did not touch any Ford products...

Ford truck blew the spark plug out the head at 21,000. Dealership said, We can replace the engine on your dime but cannot guarantee this wont happen again as it is a design problem and not enough threads were in head from manufacturer and would likely happen again. Fords call center overseas denies there was ever an issue, once confronted with their patents they filed to correct the issue they hang up.

My 2001 Mercury Sable LS had two broken coil springs in the rear and my wife was commuting with my daughter in the car. I noticed the sag and took it into the shop and told me that if I had waited any longer, she would have had an accident because the spring had corkscrewed a few inches from the inside sidewall! Ford would not cover it, even though it is a defect in metal and quality. It cost me $700 to replace rear suspension. Then my cars front tires were wearing unevenly, so I brought it to the tire shop to have it balanced and rotated. I asked the technician what he noticed and said the tires were wearing a little weird. I already knew I had a problem from there. I brought it to a reputable local front end shop and they found broken springs in the front! I called Ford to complain and they said that there was an extended customer courtesy on the front springs 10 years or 140K, but I did not qualify any longer - 80K on the car but a year too late. I said, “NHSTA says it’s a safety hazard, so I dont understand why you would not be interested in taking care of your customers and their families?” The rep. repeated the same speech and said the engineers often review these reports and could address this again in the future. So now, Im stuck with another suspension bill.This is why people leave the brand, a little help builds loyalty.

Ford has great salespeople. When they are trying to sell you they are the best cars on the market. But as soon as something goes wrong nothing is covered by the warranty. They had an excuse for everything.

Im writing to express our extremely disappointing experience with Ford. My husband bought a 2010 F150 and back in May of this year 2015, he went to Ford about the extensive rust damage on the vehicle. He has owned nothing but Ford products through the years and he has never experienced such a problem. To make a long story short, he went back and forth with Ford regarding the extensive damage. His truck has been in the shop for five weeks waiting on Ford to at least agree to take some sort of responsibility and they will not do anything. We are so disappointed. We will never buy another Ford product.

I bought a 2015 Mustang EcoBoost Premium Convertible from a Ford dealership. I was very happy with my purchase initially. A year later, 1 week before my warranty ended, I got A/C and seat heating/cooling issues. I took my vehicle to a Ford service and they were super helpful in the beginning. They told me all my issues were covered under the certified pre-owned warranty and they even gave me a rental for $2/day because I had premium vehicle benefits. They also said there was a nail in one of my tires and they would patch that up for $35 and the rest would be a $100 deductible. They put me on a Lyft for free and I got my rental from Enterprise. I only paid for insurance. It was too good to be true! The day my vehicle was supposed to be ready I got a call from the service center. They told me they fixed the A/C but the seat heating/cooling would be $750!!! When I asked why, they told me there was something syrupy in the electrical system under the car and a soda can probably exploded inside the vehicle! I swear to God thats what the guy said. Of course, this is completely BS. I mean I would have to clean the entire interior of the vehicle if something like that happened. There were no stains anywhere inside my vehicle and this guy had the audacity to suggest that a soda can EXPLODED in my vehicle and it magically only got in the electrical system under the seat. Needless to say, I was really pissed at this petty attempt to charge me an extra $750 and I contacted Ford customer service to deliver my complaint. They basically replied me with an automated message saying how they understand my frustration but they fully support the dealerships decision. Long story short, I am not saying never buy from Ford but just be aware that in their core they are a company that puts making money over their customer service and they will milk every penny out of you if they can. There are better car companies out there folks. I know that I will never ever buy a Ford again but if you do choose to risk your money you have been warned and its on you now.

I have a 2008 Edge SEL, awd with 97000 that the axle bearing went bad. The bigger problem is you have to replace the front drive shaft assy. Not just a bearing. It has been in the shop for 1 week waiting on the parts so what does that tell me? There is an issue known but not announced public. From what I hear it is problem with these models and if so what does it take for Ford to make a recall and admit there is a quality issue? I am a Ford man all the way but have 2nd thoughts now. Had the car for 4 years and did love it but not anymore. I work for a tier 1 supplier to Ford and we fess up our issue and so should Ford.

On 02/08/2019 I simply rolled up my drivers side window, there was a loud pop and the window shattered into a million pieces. There was no apparent reason for this. No bumps or pot holes were driven over in the six miles I had traveled. It wasnt cold, was not running the AC, I had not touched the window in any way. Just simply rolled the window up. Oh, I should mention these are not electric windows, these are hand crank windows. I called my dealer Bill Currie Ford of Tampa, FL. I spoke with service department. They told me to bring it into the body shop and ask for Joe. I did what they told me. Spoke with Joe for less than 2 mins. Explained what has happened, showed him a picture that I had taken. We went back inside, Joe disappeared. After a few mins. James ** handed me an estimate for the repair of the window at the cost of $369.29. I asked about warranty because it just shattered for no apparent reason to this he gave me no response. I explained I could not afford the cost. He said I can maybe take off $50.00. I thanked him and departed. I then called Ford Customer Care, spoke with April whom was very helpful. Gave me a case number and told me to wait a few hours and call the service manager. I did what I was instructed to do. I called Bill Currie Ford and asked to speak to the service manager, of course on got voice mail. I left a message with my case number and contact info. I called the next day, again getting only voice mail, again left the info. The service manager Mark has yet to respond to my calls. So now I have a car that cannot be secured. I am on the road all day and I am forced to park my car with the window wide open just asking for someone to take advantage of it.

2014 Ford transit van - This car isnt even 2 years old and I noticed hundreds of small holes in the paint. Took it into the local Ford dealership to see if the warranty covers it and, WELL OF COURSE!! No, it isnt covered because it is supposedly due to rock damage from the roads, that none of our other (more used) cars have. In addition, the dealership will not put this into writing so that I can complain to the road people. Now, I read all over the internet where Ford simply has cheap and terrible paint for their vehicles. Will be the last one I buy.

I got my car serviced at a dealership and soon after all the engine oil leaked out. The check engine oil light came on. I called the dealership and they said I have Fords roadside assistance so Im covered. However you are only covered up to $100. The catch is Ford will hire a third party vendor to tow or work on your car, in my case, a tow truck. Even though the car had to be towed just $25 miles, the vendor asked for $250+ and Ford obliged. So I was on the hook for $150. Needless to say the entire process is super tedious and infuriating. Most of the service reps behave as if they are doing you a favor by just talking you. Don’t fall for this “service”.

I have a 2000 Ford Explorer Sport-2 door. The truck hit ice and slid at 40 mph into the detaining wall on a highway. It spun around and bashed in the front of the car. My son hit the steering wheel with his face, because the air bag did not deploy. No light ever indicated that the airbag was malfunctioning. There is no way anyone could have known that the airbags would not deploy.

I have a 2004 Mercury Mountaineer (same as Ford Explorer and now serviced by Ford). Vehicle has always been well maintained, garaged, and has low mileage of 68,000, but unfortunately Ive been the victim of 3 (so far) well known design flaws that were not covered because I was out of warranty. Each of these has carried a substantial price tag to correct. The first was the fan motor under the dash for heat. It made a loud clanking noise and there was no heat. I was told this was a common problem and the dash had to be pulled and the fan and motor replaced.The next issued appeared shortly after. The back panel just under the back windshield developed a vertical crack - top to bottom close to the center. Dealer told me it was a design flaw and pushing the panel to close in a spot other than center causes this area to flex and crack. Again, well known problem but not covered. (I have since noticed at least 50% of Explorers & Mountaineers I see on the road with a crack that are of this era). Most recently, I have developed rust behind the rear passenger wheel well. I have consulted 2 body shops and they both told me common problem with these models - usually just on one side. Design problem. This is a very expensive problem to fix, especially for a 10 year old vehicle.If not for these apparent common problems, Ive been pretty pleased with my vehicle, but I am very frustrated with Ford that they wont stand behind and repair these things. At 68,000 miles, I would like to continue driving this SUV, but Im afraid what could be next. Ive always bought Ford products, but their unwillingness to stand behind their product concerns me.

My 98 F150 had been parked beside the garage for two weeks. It ran fine with no issues. Then Monday morning about seven, the truck started on fire. Luckily, nothing else was burnt, but the truck is a total lost. If you own a Ford truck, sell it or get it to a dealer now.

I own a small construction company, specializing in interior renovation work. I have an aging (2004) Ford Econoline 250 with over 100,000 miles. To avoid possible expensive repair work and to ensure I had a reliable vehicle, I paid a $3000.00 deposit to order on a new Transit on 2/16/15. The vehicle arrived at Paramus All American Ford the end of April. It was incorrect. The salesman who was knowledgeable and helpful tried to find the right vehicle in the area, but could not. He had inadvertently ordered the Transit with a medium roof and not the low roof I had requested. On 5/8/15, I had to reorder it and the salesman said that production had improved and that I should get it in June. In the meantime, the brakes on my current van failed and I had to spend $1,200.00 for new brakes.The van did not arrive in June and it did not arrive in July. The salesman suggested I call Ford to seek compensation. I spoke to a customer rep on 6/7 who said the van was due in this month (today in fact) and would not offer any reimbursement for the money I spent on repairs or time waiting. I spoke to a supervisor yesterday and had a similar conversation. It has been 6 MONTHS! Ford has my $3000.00 and I dont have the vehicle. I wanted to buy American and have been a loyal Ford customer. This is their customer service? Terrible. I am at my wits end.

Ford Fiesta 2013 - DO NOT BUY!!! Im stuck now after going to the shop 5-7 times for the clutch and shuddering... Finally told, sorry, nothing to do. I bought this car in good faith and they SUCK!!! Same problems everyone else is talking about. I only have 3,100 miles on my car. This should not be happening!! I got the lemon and they will not do anything to fix it or make me whole! So disappointed.

I like that the Mercury Villager has removable seats which makes it very easy for me to put my youngest daughter in and out of the vehicle and that it has a security system that can keep my car safe. However, the automatic windows in the back and also the front drivers window does not fully want to work all the time. That has been the biggest problem that I have been recently facing and kind of wished they would have stuck with manual windows. I would also make it where the back was bigger to put more stuff like groceries in the trunk.

I bought a brand new Mustang GT in the summer of 18. I traded a pristine 14 JKU and a 2003 Corvette in on this car. 2 vehicles I loved very much. The Jeep was still like brand new with almost no miles. Anyway, I bought this Mustang and drove this thing very cautiously hoping a gentle break in would ensure long drivetrain longevity. This car has never even done a burnout. Well, the engine started making a rattling noise like a diesel Around 500 miles. The interior had a random rattle and the transmission would often grind going in to 3rd and 4th as well as being resistant to pull out of 3rd gear. This car zat for a total of 32 days in the few months I owned it. Ford put a new short block in it at 2,000. Basically the car was no longer brand new as the front end was completely disassembled. I asked Ford for an msrp swap and they said no. I asked them to reimburse me the amount of monthly payments in proportion to how long the car zat and they said no because they dont have confidence Ill stay with the brand. I traded 2 fantastic vehicles for this pile of garbage and Ford had no interest in satisfying their customer. I buy a new car every few years and had Ford treated me well they would have had another guaranteed sale from me as I bought my wife a new car in Dec 19. We were going to buy an Explorer. Unfortunately Ill NEVER buy another Ford and I urge you to research the engine/ transmission failures in basically every Ford model in production. Im making it a life mission to share my experience with the general public in hopes that I can prevent them from having the same horrific experience I did. Have a nice day.

Worst experience ever for purchasing a brand new truck with 9 miles on it. Didnt even have the truck 24hrs and the truck dies on the side of the highway. All the dealership Framingham Ford and Ford motor company could say is, Sorry. Well fix it. Not one offer of an extended warranty or a gift card of some sorts. They dont care about there consumers. They just care about taking your money.

Failed Transmission. Service has failed to repair transmission because the exhaust system was modified. Dont buy Ford.

I DID NOT THINK I WOULD LIKE A FORD SINCE I ALWAYS DROVE A TOYOTA. HOWEVER, I HAVE REALLY FALLEN IN LOVE WITH FORD EDGE. The ride is smooth and it drives great. I have this car over a year and have had no trouble with it. All my kids and grandchildren like driving it also. There is lots of cargo place in the rear which makes it great for traveling. Great little SUV, which makes it easy to park as well.

I was going about 15 miles per hour after taking off from a stoplight. The truck started bucking and I could hear a popping sound from the engine. I pulled over and opened the hood and noticed the COP vibrating loose. I drove it 3 miles to the dealer. I opened the hood again and the COP was completely broken off. This was the second time this happened. Ford will not pay or own up to it because they have since fixed the issue in newer vehicles. They are waiting for these to be phased out so they can save money by turning their back on the customers. I am a US soldier and its sad that I defend such spineless cowards!

I purchased my car brand new in 2011. I was excited, it was my first new car and I spent a lot of time researching cars. Within a few months I noticed that the car began to shake and vibrate and shudder real bad, especially in lower gears. It got worse and worse so I brought it in. Ford fixed it. It was fine for a few months then it began again. This time it was worse, even stalling out when crossing intersections when my kids were in the car. This frightened me and I reported it. They found nothing wrong with it. It was still doing it so I brought it back in and demanded someone drive it until they felt it and fixed it. On two other occasions it has been brought in and fixed.The letter Ford sent out stating that this is normal is bogus because it doesnt always do it especially right after a fix. The car is shaking and shuddering again. I also noticed that when I stop at lights or in my not so steep driveway the car rolls back significantly. Extending the warranty does not make the car safe. Now I have a recall notice that says the doors can break open while I am driving and the part to fix it is not available but I will be notified when it is. This car needs to be taken off the road!

We purchased a 2016 Fusion from Auto Nation in Union City GA. The auto shift clutch immediately started vibrating, lunging and rolls backwards, I assumed it would be a warranty fix easily but the dealership and Ford refused saying it was “normal”. Now there is a class action lawsuit. After 50 years with Ford never again. Don’t buy.

The engineers said the crude control started the fire. Thank god I didnt park in the garage. My 01 navagator caught fire around midnight. We all were lucky to get out after it caught my house on fire and I have lost most everything. Screw ford.

On Monday, 4/29/13, my wife parked the Explorer at 4PM. At 1:30AM the phone started ringing. A neighbor was pounding on our door and a fireman pounding on our bedroom window. The Explorer had started on fire on the drivers side of the engine. The fire melted everything under the hood and started the tires and driveway on fire. The fire spread to my 2005 GMC 2500, a fence, pine tree and the face of the garage. About $35k damage. I was worried the fire may have started by the new starter we put in the week before, but the fire line was above the frame and starter wires were still good. The fire inspector from St. Paul said they saw the fire in the battery and wiring area often. 3 days and Liberty is already cutting checks.

I bought the car with 2,000 miles and they said is considered as new. I had the same problem as everyone here. During the past four years, I have taken it to the dealer 4 times for the transmission clutch. The last time they said there was another piece that needed to be replaced, so the transmission does not fail anymore but that piece was not cover by the warranty. I paid about $300. Looks like the warranty will be covered by piece. I dont understand. Right now is the fifth time my car is at the dealer and I hope they dont come with the same story. I hope our President Trump makes Ford Cars Great Again.

I know many of you already know how angry I am at Ford, but let me just tell yall about how Mark Martin Ford and Kia in Batesville, AR has made it worse. Keep in mind, Ive already had to have three other recall issues fixed (one of which is the clutch which is getting fixed again). So my car had stopped turning off for a week or so when I pressed the off button. Even when I left the vehicle and took my keys, it sounded like the engine continued to run for another ten minutes until it went off although the internal stuff turned off. On top of that, it had been hesitating to accelerate and shuddering, making it difficult and sketchy to drive. Which by the way, is an issue of which a class action lawsuit was filed against Ford and Ford lost a couple years ago.My battery had been tested a few days before this even happened and it was good. Almost a week ago, the engine wouldnt turn on when I tried to start it, but all of its internal lights and components turned on and wouldnt shut off. It became a very loud blinky, electrical hassle to get them to turn off. My cousin came over to try to jump my battery but nothing happened. He tested it at that time and it showed the battery was fine. Ford towed it to their service department and I didnt hear anything except that they wouldnt be able to look at it until late Friday. So I didnt hear anything until Monday when they said my problem was I just had a bad battery. And that I would have to pay at least $130 for that. They also said they would have to replace my clutch but that would be covered under warranty. At no point did they explain why my car wouldnt shut off when it should have, but they said itll be ready today. I said I disagreed on the battery and the service manager said well you can have your old battery back and not pay a thing then. But still no explanation of why my car wouldnt shut off and said that couldnt be related to my battery going bad overnight. Mark Martin Ford had my car for two days before even looking at my car. So in my mind, my battery went bad somewhere between that Thursday morning and whenever they looked at it on Friday or Monday morning.I called Ford customer service corporate where they gave me a case number and told me the service manager at Mark Martin Ford and Kia would call me about it which didnt happen. When I called him, he told me he didnt even know what a case number was and said I needed to call Ford. I called Ford and they said its the dealerships problem, call them. Both of them hyperfixated on the fact that my battery was dead and didnt explain or care about the other issues. So, how they are going to resolve it: put my old, now bad battery back on and I can take it as is, no payment necessary. Instead of fixing the actual problem of my car not turning on and off when it should. Sounds like the professional type of Ford service youll hear about when you get put on hold for forty minutes.They both said maybe I should talk to the manager. Flashback to six months after I even bought the car when I talked to the manager and he told me it was my problem because I bought the car to begin with. This after I had already had a leak, had to spend a month and a half to even get a spare key, and dealt with one or two recall issues where after they fixed it, I had problems after. He and Ford, as a company, have reminded me how bad of a reputation Ford has and why I never want to deal with them again. I have no idea why I let myself get talked into buying a Ford in the first place but it was a mistake all around. I want to urge yall to never buy a Ford Fiesta or Focus at the very least and to reconsider going to Mark Martin Ford in the future for a car. I paid full asking price for this car and it has plagued me and will continue to plague met until I get rid of it.

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

Its been over 3 months since I have reported issues with Sync and Navigation to the Ford Dealer and over a month since I wrote to the President NA, of Ford. They did respond and send a FSE to a service dealership to resolve the issue. He upgraded the software and said this will fix everything, I dont think he even checked if the problem is resolved. I have had my Edge back from them for 9 days and the problem is the same, they wanted videos of the issues which I sent them and have followed up. It seems they have only FSE for SYNC in NA and they are waiting for him to return to MI. Its obvious that customers are not important to Ford, I suppose Ford is what Mercury used to be!!

I bought a Ford Transit Connect 2014. Was in the shop 3 times for its Fourth transmission. I was told that they would give me one or 2 payments goodwill. I ask Ford if they would give me a discount on a new car. They said no so when I got the POS transit back I traded it in. Now they say since I traded the car in they will not give me the payments they had promised. What a loser company. I have decided to tap into my wifes Twitter account at a large company she works with over 7000 + employees so no one else gets scammed by Ford. Good luck with dealing with them.

Like any Ford product the company issues TSB`s, but not recalls. The Edge has issues with warning lights especially the YOU ARE NOT IN PARK warning. They will not recognize this and will have to be repaired at the owners expense.

On Oct 2010, my truck was parked and half hour later burst into flames. I have been run around by Ford for a year. I am now going to sue Ford after a year of being given the run around. It is clear it was caused by the cruise control switch. The truck is a 2002 Harley Davidson that was always maintained.

I will never purchase a Ford vehicle again. The customer experience I have received in exemption of maybe 2 people I spoke with has been horrible. I am selling the truck I bought through Ford privately and I was given the wrong information over and over again. FORD LOST $23,000. Advised me to resubmit the payment of $23k and ended up PROCESSING BOTH payments so we are talking about $46,000 of a problem. They have offered no solutions to the issue, at one point when I was transferred to a Payment support specialist I was told Can’t help you and the other rep asked this person why can’t you and the rep started to argue with her. Ford has repeatedly given me incorrect information, I have heard one thing from one person and another from another person, I was advised to make a double payment after my check was LOST. How does a big company like FORD loses a $23k check, oh and I must add. It is not humans that handle the money. It is computers. So if anyone is trying to mail any money to Ford, don’t, because if it gets lost, no one will be able to tell you where it is or how to find it. Really disappointed. I wish I could sue and if this isn’t fixed and my double payment of 23k goes through I will. Shame on you Ford.

I bought the Ford Sport Trac new in MAY 2010. I had all the scheduled dealer maintenance completed as scheduled and the vehicle has never been off road. The four-wheel drive has been engaged twice, and the majority of the miles have been on the highway. Thirty miles from FT Leonard Wood the transmission began slipping. The vehicle was sluggish when accelerating from a stopped position causing a hazard in city driving or merging onto the interstate. The vibration increased on the highway at speeds above 50 MPH making it difficult to steer. When I arrived at my destination, I dropped it at the dealership the next day for service.The service representative called and informed 2 maintenance lights were on for engine and transmission service. I agreed to move forward with the scheduled maintenance. The dealership called later that day and informed me I needed a new transmission but could not explain what the codes meant or the cost of repair. I asked for clarification, but no one ever got back to me with an update. I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My questions. Why is the transmission shot after only 37,000 miles? If it is replaced, what reassurance do I have this problem will not reoccur in another 37,000 miles? Is there assistance for a drive train component replacement that is supposed to last 100,000 miles and likely defective? Why is this a warranty issue and not a quality issue? The staff at the Ford customer service center try to keep bouncing back to the dealership and refuse to put me in contact with the regional manager or supervision staff. I finally got a call and they offered to replace the transmission for $5,000. Told me I could take it or leave it.

Ford had a recall on their subframe which was completed May 2011. I took my car to my mechanic July 2012 to be looked over. I found that the engine cradle (subframe is rusted out) left the front transmission mount vehicle not safe to drive. Also as stated by the ford dealership, Ford will not help. Ford passed the buck on to the Ford dealership that did the recall. In my opinion, the subframes should have been completely replaced, not reinforced. I cannot afford to get another car.

Purchased 2014 Ford Fiesta new in May 2014. Automatic Transmission started slipping within 5 months. Car was shaking and shuddering in traffic jam in San Francisco. Feels like Im a kid trying to learn how to use a manual transmission. Took it in 4 times (about every 6 months) and each time the dealer reprogrammed the computer that controls the clutch. Runs ok for a while, then starts acting up again. Yesterday the dealer verified that the clutch was slipping after reprogramming and that clutch must be replaced. The car doesnt even have 36,000 miles on it. Of course the parts to repair the car on back-order for at least 4 months. And the real kicker. Im moving 500 miles south next week. The dealer told me that if I take the Fiesta into another dealership, they will not honor the diagnosis to replace the clutch until they make their own evaluation. What a total disappointment in Ford. I purchased new Fords in 1982, 1988, 1992, 1999, 2003, 2005, and 2014. NEVER again. No more Fix or Repair daily for me.

The 2008 Ford Escape is the worst built car with many complaints. Ford is aware of this problem and does nothing. The engine in my 2008 Escape blew up. They knew this car was a problem for the consumer yet they refuse to help in any way. I will never buy another Ford. Consumer beware. The American people bailed out the car companies and they still cant make a decent car. The car is worthless without the engine.

I have a 2012 Ford Focus. About three or so months ago I got a letter in the mail about a known issue with the trans control module. Ive been saying for about a year now that my transmission has had issues. All service people kept telling me my car is fine. So I get this letter and make an appointment. Ok easy enough. I drop my car off and get a call back saying that is the issue and a part was ordered. They set me up with a rental then the hell began. Midweek still no part. Week later still no part. Two weeks then three. The dealership had my car over a month!!! Still no part. I get a number for Ford customer relations and give them a call after being told I would speak to a supervisor I get a voicemail for one Jeffrey **.Hoping for answers on whats going on. He calls me the following Monday even though I didnt leave a message initially because I was so mad I was lied to and he ended up leaving a message on my cell. I call him back THREE times and leave THREE messages and does this guy call me back?!! NO HE DOESNT. Needless to say his lack of responsibility as a supervisor was the last straw. I ended up I king up my car. Now over two months later the part is finally in. The big kicker. Ford REFUSES to get me a rental for that fix. So now Im stuck finding a way to and from work on a Monday. I will never ever work with Ford again. As soon as I can get out of this car Im gone and Ive already told as many people that will listen to stay away from Ford. The WORST customer service I have ever had to deal with.

This car started off my dream car. I moved from Louisiana to California about 4 years ago and the troubles began. Apparently the car cannot handle the hills and inclines of San Diego. About a year after moving here I started having a slight thud after putting far in reverse. My husband said I just needed to let the motor wind down before putting in drive. It wasnt an everyday all the time problem. Just intermittent then last year it began to shut off on me going down the road. I would stop at a stop sign or red light and the car literally would crawl then hard bang and take off. The problems got more frequent and worse. I was involved in a frontal collision doing about 30 miles an hour, enough to send the other car that ran the red light into a 360 turn and not one air bag in the car went off. $13000.00 dollars worth of damage to the front end of my car and not one air bag inflated. Thank god we were all buckled up. After the accident I drove the car for about 2 weeks before the car literally sounded like it was grinding rocks, transmission slipping severely and I was afraid to drive it. I take it into the local Ford dealership and after having it for 2 days I get a call saying they cant figure it out. 10 minutes later they call and say its ready. I get there and Im told you need a new transmission. $5700 for a transmission that apparently has some defects from all of the other people Ive read complaining having the same issues! Ford should be ashamed for putting a transmission in a family car that is potentially unsafe and unreliable. Beware when buying one of these.

This company is very rude, disrespectful, and unprofessional. When contacting them about my account, they have the nerves to ask me why I have called so much. I advised them that they call everyday and sometimes 5x a day but when I call, you have a problem. The representative Theresa and Kimberly ** are very ghetto and unprofessional. Just because they hate their job doesnt mean they have to treat their customers like dog **! Im very unhappy with this company. I would advise anyone considering this company to please reconsider and go with a private financing car dealership because its the same thing!

To be brief: More than a dozen phone calls. More than half a dozen emails. Two different Map Update Drives. Poor Customer Service - No knowledge of system, careless attitude, multiple call you backs (without a call back). No follow up. Completely messed up Navigation System in vehicle. System will not update, continues to flash screen throughout the day while driving about incomplete update, voice command Nav totally disabled, maps reverted to earlier version with missing data. Suggestion: Dont buy a FORD. They dont understand the tech they put in their vehicles and will give you the run around hoping you will go away instead of fixing the problem.

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

I had a 2011 Ford Edge. Vehicle had high miles and I expect things to go wrong over time but this is just STUPID ENGINEERING!!! When the water pump goes on 3.5L engine it leaked coolant into the oil because it is built into the engine. No warning, and water in the oil basically destroyed the engine unless you are fortunate enough to catch it by fluke. If you are proactive and replace the water pump you are looking at 15 hours of shop labor plus parts and but there is no recommendations to do this in any manual. My motor is ruined and I will never buy a Ford again. WHAT A HORRIBLE DESIGN! There are several Ford engines with this design. This is a motor that is designed to fail. Dump your vehicles before this happens to you.

I tell everyone I know to stay as far away from Ford as possible! They are liars and they will do everything and anything to ruin people. They will ruin your credit over $44.00 instead of contacting the customer. They tell you they didn’t have your phone number to contact you even though you have proof that you received a call and spoke with someone 2 weeks earlier. They are out to ruin people!!!

Let this be a lesson to any prospective buyers, DO NOT BUY FORD. This has been the biggest piece of junk that I have ever had the displeasure of driving. Bought it used in late 2015, still had the original warranty on it thank God! Within one week of purchase, the transmission had to have nineteen (19) parts replaced. There have been numerous check engine lights and warning lights since this. Fuel Rail Pressure Sensor, front passenger side lower control arm went out after a little over 60,000 miles ($400 and up fix if you get it from Ford/3rd Party). Now the Sync system has completely failed. No audio from voice activation, SiriusXM, CD player, MP3, Phone or AUX. Nothing has worked. Pulled the battery, disconnected at the neutral connection to the frame. Pulled the fuse and still nothing. Learned there was an extension for the APIM module, that should fix this problem, but it expired in 2015! Ford is completely ridiculous and they will never get another penny from me. As soon as possible this P.O.S. is getting traded and I plan on never even looking at Ford again as a reputable manufacturer. I hope that this will give some of you an idea of what to look forward to should you purchase one or if you own one, what is to come. Run away, fast!

I have had most of the issues mentioned in other complaint threads; and then some. Just recently, I had more Edge issues when three (3) ignition coils exploded under light acceleration. Brought car to my mechanic, since FORD has been expensive and fixes never seem to be fixes, plus vehicle is out-of-warranty. This round of repairs was first estimated at $800 but after coils were replaced - they blew again, as the computer was shorting and surging the coils. My new estimate is $2000 for the coils and a new computer. My Edge has 140k miles and I was pondering even fixing the vehicle. Since I was already committed to the initial $800 repair, even if I chose to junk it afterwards, I decided to go with the fix. I pondered trying to use an aftermarket computer but mechanic said vehicle would have to be towed off his lot, as he could not allow vehicle to be driven. Apparently it is classified as an explosion/fire concern. Mechanic was actually surprised that vehicle didnt catch fire when the coils burst under the surge when computer malfunctioned while I was driving it. Prior issues: This issue is second time that I have had to replace ignition coils; first time was around 60k miles. As I think about it now, I cant help but think that this computer may be the root cause of my other Sync related issues. Those issues include: Sync GPS doesnt work at all. Ford wants $300 to reprogram for 4th time. I refuse. Back-up camera not going off after car is removed from reverse and placed back in Drive. Frequent battery replacements due to high draw of electronics.Other issues include: 3 different doors had sensors (including latches) replaced. I had to pay $700 for each as I couldnt worry about wife being stranded with 4 yr old (at the time). Power steering has never seemed right but no fix other than topping off fluid. Car master brake cylinder failure (first time car was confiscated) also caused premature brake wear and replacement of rotors and pads. However, the main reason that I will NEVER BUY A FORD AGAIN is the customer service and constant assertions that this is MY FAULT and NOT THEIR FAULT.My brake issues baffled me. On my first three trips to Ford service, the service reps said that they didnt see, hear or feel any issues with the brakes; even with a published possible recall concern in their hand. They treated me like I was lying about the issue. On fourth visit, the vehicle was held as unsafe and I was given a rental car. Turns out that it was such a common safety recall that the part was not available and back-ordered for two weeks. The faulty master cylinder caused premature pad wear and rotors required replacement as well. Go figure that the pads were a few weeks out of warranty when they needed to be replaced again. While on the topic, FORD OEM parts are horrible. Ford Corporate was not happy with my call from the dealership and they did not comply with my demands to remove me from their mailing list. To make matters worse, I was billed for the rental car because of poor accounting between dealership and rental agency. Thankfully, I noticed the charge on my credit card statement because I was never told that I was being billed. Rental agency just billed the card that I was required to place on file for incidentals. I fought for 3 weeks between two companies before they found where THEY WENT WRONG. So now I am sitting here - writing this review - wondering what else will go wrong with this vehicle after this round of repairs.

Writing this because people have been complaining about this and wondering which direction to turn? My daughters boyfriend was in need of a new car. I suggested the Ford Fusion so he purchased a new 2016 in December. The car now has 10,000 miles on it and it stopped running. We have had the car in the local dealership and they have found wires that have been chewed by rodents that number one are not covered by warranty. After going on to Google, I have found that this is a problem that many new car companies are finding.The wiring that is being used is of a material that rodents love and find irresistible to chew. My question is who is going to pay for this if warranty doesnt cover this? Do we have to sue? Also who do we sue? This is not going to be inexpensive? Just really cant believe with all the people complaining that something is not being done. Please respond -- you can call me **.

Woke up at 1:45 AM to the sound of a horn from a car in the driveway. I thought someone was breaking into the A6, but upon looking out the kitchen door, I saw that the 2000 Ford 150 XLT was on fire. The hood was on fire, so we moved the A6 out of the way and called 911. The truck had been parked since 4:00 PM the previous afternoon, with no flammable items inside and no noticeable irregularities with the operation of the truck. We have no idea why the fire started, but the truck and the contents are a total loss.

I purchased a 2019 Edge ST and its already been to the dealership twice. Neither of which they have confirmed anything (on paper). My transmission gets to 3rd gear then comes out of gear, continuing to rev, before finally kicking over to 4th gear after a couple of seconds. Same gear, every time. First time I took it in (January 2019), they said the tech couldnt duplicate it, so I took him for a drive. He saw what it was doing but because his little laptop didnt show anything, he wrote on the work order he couldnt confirm the issue. They cleared the adaptive learning it apparently has and all was fine for a couple of weeks. Then, same gear, same issue. Took it back (March 2019). Same response - cant confirm and its not throwing a code soooo... here I sit. It also jumps forward when trying to slow down (ie pull into parking spot or stop sign) but I wont even make the attempt to get them to duplicate that issue.

I’ve owned F150 trucks for the last 20 years. They are usually the leader in design of different component upgrades from year to year. But I’m disappointed in them letting GMC beat them to the tailgate design they have. That’s one thing that’s really helpful in getting up inside the bed, that would almost cause me to switch but not likely. Tighten up Ford.

I bought the car the Friday after Thanksgiving. A good time to shop. It is a 2018. Ive been looking for quite a while. I viewed many. This was the right one because the price was right! I love it!

For the past few months I have had my 2006 Ford F-150 with the 5.4 Triton V8 3 valve in and out of the shop trying to rectify a rough engine idle when stopping. First I was told that it had to do with a clogged fuel filter which was changed at a charge of $214.00 but I still had the same problem. Next, I was told that the air filter intake hose was clogged with leaves which was another charge of $180.00. Well, the rough idle persisted. So, at 88,000 miles I decided to let my mechanic do a tuneup which I was told would be around $450 thats if he didnt break any spark plugs.Well, day one I get a call and 3 spark plugs had broken off in the head. The next day I get a call and my mechanic was able to remove 2 of the broken off pieces but he couldnt get the third out. Day three I get a call and my mechanic explains to me that he tried to drill out the center of the stem and thread it so he could try and back it out. He got it to turn 4 times before it completely shredded and the piece fell into the #8 cylinder. So, he had to take off the head to get into the #8 cylinder to clean and remove all debris which he told me usually takes 21 hours.So, a week later I get a call from my mechanic to tell me that my truck is finally ready. Yep, it was ready all right at a cost of $3900... quite a shock considering this all started out at around $450. Of course, I was pretty mad and my mechanic did take $600 off of the bill. But, he has lost my business and the Better Business Bureau will get a complaint on behalf of this fiasco. Ford has known about this problem for quite awhile now and from what I have learned may have rectified the problem by replacing the spark plugs of later models with a one piece plug instead of a 2 piece plug that when affected by carbon build up seizes in the cylinder. Now, Ford states that the 5.4 Triton shouldnt have to have a tuneup until 100G miles. Yah, right!!! This is the second Ford product I have owned that has taken a good bit of my hard earned money. First was a failed transmission on a Mercury Villager that had only 62G on it. That fiasco cost me $2800. Now this total Charley Fox!!! Ford you have lost my business and will never get another dime out of me and yes I will be telling all of my friends to stay clear of Ford products.I currently own 2 Toyota vehicles. One a 2006 Toyota Camry that has 120G miles on it and the only thing I have done to that car in 5 years is replace tires and regular oil changes. The second is a 1989 Toyota extended cab 4x4 pickup truck that has 178G on it and I have had to replace the starter, the radiator, the power steering pump and the alternator, which I repaired all on my own at a minimal cost. The engine is still as strong as it was when I bought the truck in 1990. Now, if that doesnt speak quality and reliability then Im speechless. Guess who will be selling their F-150 and buying a Toyota Tundra. Ford get your act together!!! We are done!!

I went to the Ford Credit website on January 9th to make January payment due January 7. After making payment, I checked the box to extract payments automatically on the due date heretofore, thinking that this would start in February. Apparently by checking that box, my payment was not applied to January. There is no smart feature on that site that applies the funds to the last payment due and no payment was made until February 7, skipping January. I did not notice this and on March 2, I received a robo-call stating that my account was seriously delinquent and to call Ford Credit ASAP. This came as a total surprise to me.I spoke to a very helpful rep named Windy, who read the situation clearly, but also told me that my account was reported delinquent to the credit bureaus. She understood what happened and it was obvious that I didnt check in on January 9 for any reason other than to make payment. She referred it to a supervisor. Over the next week, I spoke to 3 more reps and 2 supervisors. They told me that I should give it 30 days. Today Im at 30 days and dealt with two people this morning who were completely unsympathetic to my issue and kept reading me the rules. My contention that the system should be programmed to apply payment to the last payment due was met with deaf ears and was told that even after submitting written complaints electronically, that they must be written in pen and ink to be considered for reversal.I have invested at least 8 hours with this company to resolve an issue that was triggered by software that is programmed by them. Hence an internal Ford issue. This can easily be resolved by a company that actually values its customers. I had a similar technical issue with BMW a few years back and it was resolved efficiently and with great courtesy. Within 3 days I received a letter of reversal from them and all three credit bureaus were notified. Ford apparently has a banking arm that is way behind virtually every other I have dealt with regard to treating its customers fairly. I will continue this pursuit to clear my credit. I will never buy another Ford product again.

My husband was pulling out of the lot from work and the whole right front of the car went down. He got out of the car and noticed the brand new tire was flat. When the mechanic at work went to help him put on the donut, they noticed that the spring and strut had broken sending a piece of spring into the new tire shredding it like a can opener. I had just bought 4 brand new tires about 2 months ago and had to buy another new tire. I also had to buy new struts and springs which were not cheap. I had to borrow money to get the job done.

I bought a 2014 F150. I only have 35000 miles on it. Started rusting in the cab corners before warranty went out but they wouldnt cover it because it wasnt perforated. They assured me that once it perforates it would be covered because I was still way under the mileage and that the time didnt matter. Well, one month after the time portion of the warranty went out, it perforated. I took it to both dealers I had been dealing with and they wouldnt give me the time of day. Just said, Your warranty is out, we dont want to touch it. Now I cant even get my truck fixed. Only one shop in my area will even touch rust work, but he wants close to $3500 to fix it and he has terrible reviews for quality work. Spoke to customer care and they said to just hope Ford releases some kind of reimbursement or extended warranty in the future. Are you kidding me?The problem was clearly noted before the warranty expired. I could have easily poked a hole through the bubbles to make it perforated, but that would not be honest. I wasnt even looking for Ford to cover the entire thing, maybe just approval for the dealer to actually do the work and maybe a discounted rate. I was considering upgrading some trucks in my fleet to new super dutys as Ive always had Ford, but given the way I have been treated the last few years by Ford, I dont believe I can bring myself to do so anymore. Whatever has happened to this company in the last 5-8 years, I am very disappointed.

My 2015 Ford Taurus Limited has left me stranded 4 times since I purchased the vehicle. The problem seems to be with the fuel pump module, which has now been replaced 3 times in less than 3 months. The reason I am complaining is because of Ford customer service. I reached out to them on 9/26/2016 at 10:33 AM, and I was told that a regional customer service manager would contact me in 1 day. It is currently 11:13 AM on 9/28, and I havent heard from anyone. First of all, I have been without a vehicle for 4 of the last 6 days which affects my job, family, income, and personal responsibilities. There seems to be no sense of urgency for Ford and its customer service department to help me. I currently own 3 Ford vehicles, but I feel as that means nothing to them, and they could care less that I am a loyal customer. I feel that Ford needs to step up and take some responsibility and do right to me by compensating me for the missed income and expenses that have occurred due to this faulty vehicle. I have rented cars because of being stranded, and last week spent the night in a parking garage in downtown Chicago in my car with my family due to the failed vehicle. This is not right Ford! I shouldnt be the person that is paying for a troubled car that has only 26K miles. Sure the warranty is still in effect, but what do I do when stranded places? I doubt this will go anywhere but maybe someone from Ford reads this and steps up.

I purchased a new 2015 Ford Fusion Hybrid through my shared employee plan through Harley Davidson and Ford Motor Company. The car currently has 25K miles on it and I have had nothing but issues with it. The transmission went out at 20K miles. The radiator cracked at 25K. There has been faulty wiring in the seats and door panels to name a few. I wrote a letter to Ford Motor Company and they called me back with a case number and opened an investigation on their end. They never called me back when I left messages and provided no information to me on the buyback program. I was just informed today (as my car is on day 26 of being in service at the dealership) that my car does not qualify for a buyback. When I questioned as to why, she said, I dont know. Im not an attorney. Youd have to hire one.” I am so disappointed in Fords product, and horrible customer service.

I had to replace all four struts and springs on our 2002 Ford Taurus; all four spring had broken. The right front spring broke and punctured the tire. Miles on it are 138,839 and I understand that struts need to be replaced but there is a big problem with the spring issue. It could have caused an accident and the approximate cost of four struts labor and tires is $1000.00.

I have a 2013 Ford Edge limited with throttle body issues. There are pages and pages and pages of complaints online but ford will not recall the vehicle. The car loses power and will not allow you to press the gas, it basically just rolls until you roll to a safe or not so safe place to pull over. I had this issue within the first two years of the purchase. It was repaired about 8 months ago and now again. It having the same issue. The salesman knew there was an issue and even said that he just drove a brand new one off the lot that had the same issue. FORD EDGE THROTTLE BODY NEEDS TO BE RECALLED BEFORE SOMEONE DIES!!!

Two weeks ago l took delivery on a new ordered Ford Lariat f150, paying 52000 plus tax in full. Beautiful high end truck with 20 inch chrome wheels. Two days after taking delivery I was installing wheel locks. I noticed one rim was damaged with two 1/8 by 1/8 by 1/8 puncture marks in the chrome which were starting to show signs of rust and had fine scratches in the chrome as someone tried to remove the defect. It appears that someone dropped the rim and tire on some sort of sharp object. I returned to the Ford dealer where they took pictures and filed a complaint with Ford. Declined, they appealed a second time and that was declined by Ford. The dealer has offered a new rim for an additional 500 plus dollars. Advice, just because a vehicle is expensive and new check the cosmetics of the vehicle THOROUGHLY. Dont close the deal if you see any cosmetic damage. Dont expect Ford to provide ANY assistance for this type of damage.

Very disappointed with Ford Motor Company. We purchased 2012 Ford Focus with 92,000 miles for my daughter in college. Good dependable vehicle - after 1.5 months the SYNC radio started to go in and out. After about a week of this - completely black screen. My daughter is at college and could not get back to dealer we purchased it from - they made repair of the SYNC module for $907. I then found that Ford had a warranty for this issue, regardless of miles - but limited to 5 years.So Ford says tough luck to me - while I find this terrible that with hands free and safety concerns that Ford would not stand behind this issue when they know they have one. My dad, My dads brother, My dads dad, My moms dad dad, 3 other uncles all retired from Ford Motor Company - some even drove test cars for Henry Ford 1st. I will never purchase another Ford product again after knowing that they know they have issue but refuse to address the issue when they know it was never fixed.Areal was the man who took my call at Ford and said that no one else would ever tell me different - it expired and Ford does not care that the hands free is not functional for phone in their car they manufacture. I WILL ONLY BUY GENERAL MOTOR VEHICLES FOR THE REST OF MY LIFE - this is terrible service FORD MOTOR COMPANY. Shame on you. Gerald **.

I have owned this vehicle which is a 2017 for one year. In that time I have had to replace the fuel system twice. Once for a catastrophic fuel pump failure. The other 1600 miles later. Ford swears it’s contaminated fuel. I believe it was done because the the repair was not completed correctly by Ford Motor Company. Ford will not back or stand behind their product. I will never purchase another Ford again.

I bought a 2016 Ford Focus SE with the 6 speed transmission. At 20K had the computer flashed, noticed excessive shutter at low speeds while turning and accelerating. I contacted the dealer and like they tell everyone to adjust their driving habits which I did, I use this car for business and has a lot of highway miles, I am currently at 92,000 which I planned on retiring this car at 100k to give to my wife. At 88,000 miles the transmission started slipping between 2nd and 3rd gear, unable to kick down at 50 mph to pass anyone without major slipping, in stop and go traffic it smashes into gear hard. Took it into the dealer and they say its 1800 to replace the clutches and seals and they refuse to replace it even after I told them that they are responsible because this has been a huge parts failure for years, never had a transmission fail this early on a Ford. Ford Motors still refuses to replace it because I am outside my warranty and even when obviously this wearing out obviously started a long time ago to already be bad before 100k, as the 2016 models get more miles on them we will be seeing more and more 2016s with the same issues as the previous models. I bought Ford because its American made so I thought when really its Mexican made, if I am going to buy foreign I will take my chances on Japanese at this point. Sorry Ford. I used to love you but since you have taken 2 weeks and still havent giving me an answer on a approval to fix your massive clutch issue leaving my family in jeopardy without a safe car to drive. Were finished. Ford still tries to sidestep their problems even when there are so many people with the same parts issue is unacceptable.

Ive had 2 vehicles now that have had this problem, 2014 Escape & my new 2015 Explorer. With both vehicles the leather gets a dark color on the seat backs not the seats themselves. Ive been told numerous times Ford warranty wont cover it because they dont classify this as a defect. They tell me its a fabric transfer. How can it be a fabric transfer when I wear white most of the time because I live in Florida? So today I get a reply from Pauline in the Ford customer service department stating Ford will not do anything to fix this problem. I know Im not the only Ford owner with this problem. So Ive invested $200 on specially made seat covers for the explorer because of the airbags. Needless to say this is my last investment in a Ford product. Im just plain tired of arguing with a brick wall. The dealership had one of their people put shoe polish on as a temporary fix. REALLY!?! Id like to hear if any other Ford owners have had this same problem. Feel free to email me: **. I know Im not crazy, that this is a problem Ford just doesnt want to fix. Everything else is great with the vehicle, performance & handling are everything I expected. Its a great vehicle except for this stone color leather interior.

Purchased a new Ford F-150 on 6/27/2015 from HemBorg Ford in Norco, Ca. External fan came on a few times as soon as the truck was started while we moved the truck in and out of our shop and would not shut off unless we turn engine off and restarted truck. On September 1 after picking the truck up from getting the decals the battery light came on. The following day I made a phone call up to our local mechanic to see if he could check out why the battery light was on since they are a half mile from where I lived. Pulled the truck out of the shop and let it run for about 30 minutes while I cleaned it to see if maybe the light was on because the truck had been sitting in the shop. I then got in the truck and drove off. It is about 12 miles from our shop to the local mechanic shop but after getting on the freeway the Sync system notified me. I was going to lose power to some electric powered features or something of that sort. It didnt repeat it. It only said it once so I cant remember exactly. I turned off the radio and air thinking maybe its a low battery issue. A few minutes later all the indicator lights came on and the truck lost power. I looked in my mirror to get over and to my horror I saw smoke pouring out from under the truck out the back. As soon as I pulled over the smoke was coming out from under the hood as well as flames were starting to come out too. I popped the hood and jumped out looking for my fire extinguisher and in panic could locate it. I ran to the front of the truck and tried to unlatch the hood, but the smoke and flames were pouring out. A guy ran up and started with his fire extinguisher, but we couldnt get the flames down enough to get the hood opened. By the time the fire department got there, the front tires caught fire and blew into the field which started a 5-acre fire which did slightly damage some decks on a few homes. The fire dept didnt put any water on the truck because they were trying to save these peoples homes and I watched in horror. The truck and all our equipment burn to the ground. Some people say why didnt we bring it in when the external fan came on but honestly most people would have even noticed it. I know because we own 9 Fords between our business and personal but since the truck was only at our shop and not in service yet it would be brought in before it was ready to go into service the Ford dealer.I would have brought it to was father then my local mechanic so it wouldnt have made it either way. I am beside myself with this. Did the fan keep coming on because the computer was telling the truck something was hot? Why did the battery light come on (I did take a picture of the dash when I was pulling into the shop after we picked it up from getting decals and it shows the light on. Please help.

I have a 2012 Ford F350 with 59,300 miles on it. The first transmission service is due at 60,000 miles so I took it to Spradley Barr Ford in Colorado. They advised me that all I needed to do was flush the system and NOT drop the pan to change the filter, that is not needed until the next service at 120,000 miles according to them. I said I wanted the filter changed for an additional $ 120.00 or so. Good thing I did because they found a bunch of metal in the pan. They are covering it under warranty, however they have had my WORK truck for TWO MONTHS and four days now due to a back ordered part. They have told me THREE times that it will be in soon, what a bunch of crap. Ford has rebuilt transmissions in crates available but they just said Too bad. So sad for you. You can wait. Ford is useless and has no customer service in mind. Previously I had a 2002 Ford F350 diesel for fourteen years (2002-2016), I guess Ford loyalty is in the trash. The dealer even said Ford is not supporting the dealerships, WOW what a statement. If I EVER get my truck back it will be sold ASAP and off to Chevy I go. Furthermore I called their customer service line (a misnomer at best) and what does Ford do? They send you a questionnaire that asks if the call taker was polite, helpful etc... Nothing about what is going on, nor did I receive a call or Email about it - poof its just gone. Ford has lost all concept of customer service. Good riddance Ford.

Problem solved.

I have a 2002 Sable. I was at work when I noticed that I had a flat tire. No biggie. Someone at work changed it and could not get the tire off. After a few minutes, they realized that the spring had broken and was logged in the tire. So naturally I had to have it towed to the shop. This problem cost me $968. I had to have the front springs replaced along with the lings that go with this and a new tire and I am just back at work after two years.

I bought a 2016 F450 truck. I bought it brand new. I put 16203 miles on it. Its now 1 year old. The ac is not blowing so I bring it to the dealership that I bought it from. They tell me the evaporator coil is clogged up. They want $2400 to repair. They tell me this is not covered under warranty. I have a brand new truck with no air conditioning. I also bought a 2018 F450 and a 2018 Explorer for my wife. 3 trucks in one year from Ford. It seems like they would be a little more interested in fixing the problem instead of trying to make me pay $2400 to fix a brand new truck???

My Ford Edge is black with sparkle in the paint and 22 in wheels. It drives smooth and has remote start. It is all wheel drive and includes a backup camera. The car drives well in the snow which we get a lot of here. The size of the car is perfect and the accessories. It has every option that you can think of. The interior is all leather. And overall, its a nice car. However, the entire top is glass which is cold. The back does not hold very much without putting the seats down. Also, there is so many accessories that things can go wrong. Still, I love the car.

2011 Crown Victoria - At 40K miles the vent control module stopped working. At the same time the cigarette lighter and 12 volt accessory plug started experiencing intermittent power failures. I had the dealer check out both problems and they said it would cost $1000 to replace the vent control module (plenum) and air box. They could not find any electrical problems with the cigarette lighter and accessory plug.I had my mechanic replace the plenum and air box for $850. Parts were $350 and the Ford dealer had 20 plenums and air boxes in stock. Seems Ford knows there is a problem with these units and they keep plenty in stock. Its a quick money maker for them it seems. Electrical problem - I tested the cigarette lighter and found that there was a problem with the ground wire. I removed the drink tray to get to the wiring and discovered that ground wires had been connected using a flat wire connector. Over time the wires were so flattened by the connector that they had broken off. I removed the flat connector and re-connected the wires using a standard round crimp connector. Problem solved.The Crown Victorias have been produced by Ford for over 10 years and you would assume that most problems would have been resolved during that time. Unfortunately, it seems that Ford keeps using cheap parts in their vehicles and the owners of these vehicles will constantly be on the hook for repairs. No wonder ford sales continue to decline.

I have a 97 F150 4.6ltr. Two times now it has blown the spark plug out of the head. It was replaced the first time with a brand new head, and a year later it blew out again. I only use motorcraft plugs, I have had my catalytic converters changed to make sure theyre not clogged up and it still happened again. Its coming to the point Im fixing to scrap the truck. I dont have another 1500.00$ to put into it again. I know this has happened to a lot more people than me. Ford needs to recall and fix this issue. Ive always liked Ford, especially when they didnt take the bail out money, but Im fixing to buy a Chevy. I just lost all faith in Fords.

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

Ford continues to provide help to the nation as it has throughout history! This example of stepping up to use production facilities to expand their efforts for PPE products tells you what a patriotic company Ford is! Buy American!

After going to 6 dealerships must people with Ford transmission they offer us the X plan 400 off a new car. What a joke. I gave Ford 2 weeks to make it right. We out 2800 dollars and our balance of 8500 dollars what we owe on their junk. We have only one option now is to file bankruptcy due to Ford Motor Company. Thanks Ford for screwing up our credit. Ford dont care about their customers or the ones that drive their junk. We will have a long wait till well be able to buy another car. Thanks to Ford Motor Company. But in a few years there wont be a Ford in my yard and Im going to get this in the news and buy a billboard and will leave bad marks on every Ford site I can.

My 2015 Ford Taurus was not completely shutting off after I turned off my car. The car was staying in accessory mode. I took it in for service and they said they could not find anything wrong. They told me I had to replace the battery. Diagnosis was a bad cell. I bought this car as a certified pre-owned and they replaced the battery before I bought the vehicle, they put the lowest-priced battery in the car. The date stamp on the battery was 4/2017, and another sticker that said 3/36 meaning 3 years or 36,000 miles. I assumed that 3/36 was on the battery but apparently that is for the car warranty. Per Ford Customer Relations and the dealership, the date stamp means nothing and the battery would not be covered. Just keep this in mind if you experience this same problem. They offered me two different batteries, both were way overpriced compared to an auto parts store. You are better off saving a trip to the dealer and paying a deductible ($100.00 for me) and just go to your local auto parts store, get a battery that they will warranty!

Dropped our Fiesta off at the dealership this morning for its third transmission rebuild. At least the employees there were honest and said that they were using the same faulty OEM parts that were used during the last two rebuilds. Has anyone tried to sue the dealership or salesman that lied and told them what a great vehicle it was when they were trying to sell it to ya. I ask because the same guy that told us that bs also told us what a piece of crap they were when we took our car back to the dealer three months later because the transmission failed. Never again.

I called customer service on Oct. 3, 2017 and spoke to Ashley. (800) 392-3673. I was trying to find out some information about a transmission hose part # and asked who to speak to about this matter. She told me to pay for a subscription to Motor craft or go to the dealer. The dealer wants $100.00 to tell me about the hose. This is ridiculous as I just need to find out how many transmission hoses my expedition has. I am not a mechanic to even know what to look for under the hood. A bunch of morons and I bought Fords all my life as I am now 52 years old... Somehow I am realizing why my friends buy Hyundai and other foreign cars. Customer service is worth nothing as they are as ignorant and nonhelpful as the Ford Motor company.

I purchased a leased returned 2013 Ford Edge. Within a few months of my purchase my compressor came apart. Their warranty is 3 year/36,000 mile warranty is transferable... but it is 3 years from the original delivery date. I was 19 days past the 3 years of delivery date and Ford was unwilling to honor or work with me on the part failure. Take this posting as an FYI.