I bought a Ford Fiesta in October 2012. It was a 2013 model. At 7000 miles, my problems started. First, my transmission started to stick; my car was out of service for 9-10 days. A day or two later, it overheated, so I had to get it towed. After complaining to AutoNation, they were not forthcoming with a customer service number for me to call and complain. Finally, after emailing and calling around, I got the number to the corporate office customer service. They went to the dealership to make sure everything was being handled. I received a maintenance plan for my trouble. A few hundred miles later, my car overheated again. By this time, I moved to Orlando. I took my car into Greenway Ford. They had to order an oil cooler; it took Fri- Mon. So far, I have had this car in service for 15-16 days. So, I filed a complaint with BBB Auto Line. Consumer Affairs called and I told them what has been going on with this car and its not safe. I picked up my car from Greenway and attempted to drive to Miami. Halfway there, the warning light came on: ENGINE MALFUNCTION, SERVICE NOW! I was horrified. I pulled over and attempted to call Ford Consumer Affairs, with no luck. It went to voice mail and I left a message. I called Customer Service and they said they could not help me because my complaint is in Consumer Affairs. So, at this point, I have to take the car in to Metro Ford in the morning. God only knows whats wrong with that car.

Like any Ford product the company issues TSB`s, but not recalls. The Edge has issues with warning lights especially the YOU ARE NOT IN PARK warning. They will not recognize this and will have to be repaired at the owners expense.

I am the owner of a 2012 Ford Focus which is known to have a bad clutch and transmission. While I was under warranty, I had two clutches replaced and multiple software flashes to try and fix the issue. I have only had my new clutch for about 19,000 miles but because I am now out of warranty, they are making me pay for a new one. The first service representative at Miller Ford advised that we have the old clutch and right after they put that into my vehicle, they came out with a new clutch that fixed the issues the old one is having. He explained that due to this, the new one should be covered. After they diagnosed my vehicle, they are now stating that since my vehicle has over 100,000 miles, I would have to pay for the new clutch, even though they know they put a clutch in my car with KNOWN ISSUES. My husband was active duty military and when the military tells you to move, they dont pay to transport your car so we were forced to drive across the country with our vehicle. Military families will ALWAYS have more miles on a vehicle than a family that doesnt have to move all over the country. I find Fords actions reprehensible since they know the clutch that is in my car is BAD and they JUST REPLACED it. They also advised me that when a clutch is replaced under warranty, the warranty on the part is a lot shorter than if I had paid for it. Ford knows that they came out with a clutch to fix the problems that the one that is in my car is having, but yet they are STILL MAKING ME PAY FOR IT. DO NOT BUY A FORD, THEY ARE THIEVES AND AN UNETHICAL COMPANY.

I have a 2008 Ford Edge and have encountered the recording heating core failure problem. Ford has dealt with this issue with many customers but refuses to conduct a recall due to COST. I tried taking it for repair to Levittown Ford and Hempstead Ford with no luck. Shameful to not back their products.

Dropped our Fiesta off at the dealership this morning for its third transmission rebuild. At least the employees there were honest and said that they were using the same faulty OEM parts that were used during the last two rebuilds. Has anyone tried to sue the dealership or salesman that lied and told them what a great vehicle it was when they were trying to sell it to ya. I ask because the same guy that told us that bs also told us what a piece of crap they were when we took our car back to the dealer three months later because the transmission failed. Never again.

My 2015 Ford Mustang is still under factory warranty. The paint on the hood start bubbling. The car will be on the body shop for 3 days so I called Ford because in my opinion they have to give a rental car and pay for that. Mr. Mario ** (Regional Customer Service Manager) called me today to let me know that they wont pay for the rental. My car is under warranty, is not my fault the paint failed!!! YOU ARE RESPONSIBLE FOR THAT!!! I will have to be without a vehicle for 3 days. That situation will affect my job and personal responsibilities. I currently own 2 Ford vehicles, but I feel that means nothing to them. I let him know how I feel it but he didnt care about that. Maybe is time to change the brand. Bye Ford.

There are at least two Ford Freestyle owners here in the small town of Boone, NC who spent over $1,200 at the local Ford Dealership to fix leaks that come in over the driver, passenger and in the back. These leaks also get into the computer system causing all the lights to come on, accelerating problems, as well as the whole car shutting down. Once, it shut down on the interstate! This is very scary, especially with 3 small children whose safety is being compromised. Contacting Ford has gotten us nowhere. With $1,200 down the drain, and the Freestyle has the same problems, I will stick to buying Hondas in the future.

I bought a 2016 Ford Focus SE with the 6 speed transmission. At 20K had the computer flashed, noticed excessive shutter at low speeds while turning and accelerating. I contacted the dealer and like they tell everyone to adjust their driving habits which I did, I use this car for business and has a lot of highway miles, I am currently at 92,000 which I planned on retiring this car at 100k to give to my wife. At 88,000 miles the transmission started slipping between 2nd and 3rd gear, unable to kick down at 50 mph to pass anyone without major slipping, in stop and go traffic it smashes into gear hard. Took it into the dealer and they say its 1800 to replace the clutches and seals and they refuse to replace it even after I told them that they are responsible because this has been a huge parts failure for years, never had a transmission fail this early on a Ford. Ford Motors still refuses to replace it because I am outside my warranty and even when obviously this wearing out obviously started a long time ago to already be bad before 100k, as the 2016 models get more miles on them we will be seeing more and more 2016s with the same issues as the previous models. I bought Ford because its American made so I thought when really its Mexican made, if I am going to buy foreign I will take my chances on Japanese at this point. Sorry Ford. I used to love you but since you have taken 2 weeks and still havent giving me an answer on a approval to fix your massive clutch issue leaving my family in jeopardy without a safe car to drive. Were finished. Ford still tries to sidestep their problems even when there are so many people with the same parts issue is unacceptable.

Ford no longer has a fuel sensor and therefore if the fuel composition changes the computer does not adjust and you will be stranded. We have had our 2016 Explorer towed 3 times as the computer is not able to adjust to fuel composition and will not start, until the dealer resets the computer. DO NOT purchase this 2016. It is Fraud. They sell as a flex fuel. This is a lie and FORD needs to be sued.

My husband and I went to a dealership 3 years and 1 month ago and paid $30,000 we didnt have to buy a truck for him to get to and from work in. He drives a lot for work, so we needed something tough and reliable. He takes good care of his things and always changes the oil and keeps up on regular maintenance. We have to take the truck now to get emissions done so that we can renew the tags, but cant do that because its got about 6 big issues and we will have to pay $4000.00 to get it fixed. We cant trade it in, because they dont want the piece of crap either and we cant afford more payments to start over. His last truck was a salvage title pos, but it ran without too many issues for 8 years and we only paid $2400 for it. I dont know what were going to do, but we will never buy another Ford.

This was in 2017, my 2016 Ford Transit Connect Sunroof curtain was jammed and will not close when my warranty mileage was still under 30k miles. When I called the Ford dealer in Hagerstown MD to look at it they told me to bring it in on their next available date which was almost 1 wk plus away. I told them that I was traveling out of state; anyway when I finally took the van to them they told me that my warranty was 1k 100 miles off to call Ford motors. When I called them they told me to call my branch dealer which I told that I have already did & they told me that they cant do anything about it. So now Im stucked with this defective curtain rail that will not close. Still Love my little Transit connect.

My 2015 Ford Taurus was not completely shutting off after I turned off my car. The car was staying in accessory mode. I took it in for service and they said they could not find anything wrong. They told me I had to replace the battery. Diagnosis was a bad cell. I bought this car as a certified pre-owned and they replaced the battery before I bought the vehicle, they put the lowest-priced battery in the car. The date stamp on the battery was 4/2017, and another sticker that said 3/36 meaning 3 years or 36,000 miles. I assumed that 3/36 was on the battery but apparently that is for the car warranty. Per Ford Customer Relations and the dealership, the date stamp means nothing and the battery would not be covered. Just keep this in mind if you experience this same problem. They offered me two different batteries, both were way overpriced compared to an auto parts store. You are better off saving a trip to the dealer and paying a deductible ($100.00 for me) and just go to your local auto parts store, get a battery that they will warranty!

The Ford 2005 is still working good. We purchase it in Newburgh, N.Y., brought here in 2006, in 2008 my son came down and needed a car and we gave it to him, he drove it from here to Florida where he moved. In November 2017 he purchase a newer car and pass that one to his younger brother and he brought it back to S.C. and it is still running good.

Purchased my car in June 2019 and with that purchased came reward points equaling the amount of $220. Well after talking with FordPass once a week basically if not every other day I still havent received my points. They say the turn around time is I believe a month but we are going on 4 months. They say the file has been expedited the last four times. And with Ford being a big company they just dont care. Im just one person. Buyers beware of promises.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

Part unavailable for my 2015 F-350. I purchased this truck in April of this year. It is a King Ranch. Shortly after picking up the truck a couple of warning lights came on. Took it back to the dealership and was told it needs a RCM Harness which was currently unavailable. The truck was still in warranty so I left it with the dealership awaiting a part. That was April 19, 2019. The truck is still there and there is no ETA on this part. Ford customer service has sent me an email regularly saying there is no idea when this will be available. In the meantime I have a brand new camper (5th wheel) and no way to use it. I have been told this is not uncommon for this model and I wonder why it is taking so long for a part to be available. I feel Ford as well as the dealership should offer some serious compensation for this as the previous owner traded it due to this problem (he told me) and the dealership did not disclose it however Ford has not addressed the issue.

My husband was pulling out of the lot from work and the whole right front of the car went down. He got out of the car and noticed the brand new tire was flat. When the mechanic at work went to help him put on the donut, they noticed that the spring and strut had broken sending a piece of spring into the new tire shredding it like a can opener. I had just bought 4 brand new tires about 2 months ago and had to buy another new tire. I also had to buy new struts and springs which were not cheap. I had to borrow money to get the job done.

The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.

Bought a 2018 F-150 XLT FX4 off road in May of 2018 and have many of issues. The major issue is the warped dashboard. Ford knows about the issue but will not do anything about it. Many of the new car trucks on the lots have this issue. The other issues that you need to be made aware of is; leaking water at the fire wall onto the brake pedal (3rd time in the shop and cant find the leak), both fog lights replaced because of broken on the inside, both drive and passenger seatbelts had to be replaced, 2 tail light bulbs replaced before realizing that the house was leaking and holding water, and the transmission has been looked at more than 5 times now. Every little thing that was covered by warranty has found its way on to Carfax. The price in may was $60,000.00 now because of the work the value of the truck is only $37,000.00. Be careful.

Issues so far. Cabin air filter, horn sticking (both fixed by warranty). Not fixed by warranty: Loud noise in door, transmission, rear hatch, rear glass. Ford refuses to honor warranty. Dealership has been unable to fix issues. I have tried to call the regional warranty person at ford for over 3 months. Left over 15 messages. Warranty position has been held by 3 different people. Not one of them has called me back. I am not out of pocket over $1k in repairs that should have been covered under warranty if ford stood by their word.The transmission is slipping badly but dealership says they can do nothing as no code is thrown. I pray that it completely goes out before warranty period is over so they might fix it. I almost forgot, there is an exhaust leak that dealership claims is not there. The transmission also leaked fluid beginning at 20k miles. Rear hatch mechanism failed twice under warranty. Now that out of warranty and failed again, they refuse to cover. Cannot open rear hatch. Rear window exploded on freeway in snowstorm. Nothing touched it.Rear defrost was not running, only the rear wiper. Computer has shut down twice now and caused all of the dummy lights to come on when driving. Problem is intermittent and I am told there is nothing that can be done. I am beyond upset and frustrated and cannot believe that I cannot even get so much as a phone call back from the warranty department of ford corporate. Going to try to blast them everywhere I can and plan to go over options with lawyer this Friday.

I purchased a new 2015 Ford Fusion Hybrid through my shared employee plan through Harley Davidson and Ford Motor Company. The car currently has 25K miles on it and I have had nothing but issues with it. The transmission went out at 20K miles. The radiator cracked at 25K. There has been faulty wiring in the seats and door panels to name a few. I wrote a letter to Ford Motor Company and they called me back with a case number and opened an investigation on their end. They never called me back when I left messages and provided no information to me on the buyback program. I was just informed today (as my car is on day 26 of being in service at the dealership) that my car does not qualify for a buyback. When I questioned as to why, she said, I dont know. Im not an attorney. Youd have to hire one.” I am so disappointed in Fords product, and horrible customer service.

I purchased a New 2017 F250 Lariat in June of 2017. IT IS A LEMON! I went through 5 trips for repairs with no success. The vehicle drifts to the right among other things. I went through arbitration with the BBB. This was forced do to signing an agreement to arbitrate when I bought the truck. The arbitrator found the truck to be unsafe but allowed Ford one more chance to repair (another month) with the same results, UNSAFE. I was then awarded a buy back. With a substantial cost for 6200 miles accumulated. It has been nearly a month and Fords repurchase department is not responding, I am told any day now. Thirteen months of living with a $70,000 lemon and Ford acts like it is my fault. WARNING WARNING. Stay away from FORD. They dont care after they get your money.

Ford Billy Howell Cumming sold and serviced the Ford Fusion 2011, and said it was 100% when I bought it. But less than a month and half later the Power Steering Assist completely FAILED! I asked for them to apply the recall as shown on internet: 44,000 Fords (same model, same problem) have been recalled for this VERY SAME problem, but FORD claimed that based on the vin number we are DENIED the recall. They say for another $2,000 theyll fix it! Still, the same model, the SAME year, the SAME problem, has been recalled. But nobody at Ford can explain why we are NOT entitled to the same recall, nor how to submit a claim, and Ford NEVER called back no matter how many times we called and left messages. They promise to call back but never do. My car has now been standing at the shop for 6 months. It CANNOT be driven AT ALL without it being fixed! It should be replaced as per recall done to 44,000 other Ford cars!

I purchased a brand new 2019 Ford F150 that was damaged. 1 day later I returned it for a refund. Dealer said, No, once you sign it is yours. Called Ford with no satisfaction either. Ford does not stand behind their products.

Ford Fiesta 2013 - DO NOT BUY!!! Im stuck now after going to the shop 5-7 times for the clutch and shuddering... Finally told, sorry, nothing to do. I bought this car in good faith and they SUCK!!! Same problems everyone else is talking about. I only have 3,100 miles on my car. This should not be happening!! I got the lemon and they will not do anything to fix it or make me whole! So disappointed.

I have a 2010 XLT with the paint blistering down to bare metal on both sides of the truck. (pictures attached) I am seeing this on many of the trucks of this vintage in my town and they all look very similar. Ford wont do anything about this unless there is a perforation right through. This is clearly related to the paint not being prepped properly. I also had to have the bonnet on this truck painted after 6 months after buying it new because it was blistering behind the edge of the grill. I had a 1998 xlt with 300K on it and I drove it until 2010. The driving conditions were exactly the same and the paint had no issues. I had a guy at Ford tell me on the QT that some people are drilling holes in the problem area and letting it rust to get around Fords policy and fix it. I didnt want to do this so I talked to the dealer, contacted national reps from the US and Canada on this forum.... Big fat nothing.So... after 24 straight years of driving nothing but Ford trucks my new Ram will be here on Friday. IMO Fords quality has gone down and their policy on paint sucks. Sour grapes, you bet!!! Please reply if you have paint problems. I think this is a widespread problem Ford should be dealing with. Get out your drills boys if you want this fixed.

I purchased an F150 in Aug 2016, and my bank account was scammed in Feb 2017. In April 2017 Ford sent me a notice of default and right to cure. I discovered that Ford credit had not updated my personal information even though I had the car in service at the Ford dealer and gave my personal information on two separate occasions when I went to get the truck serviced. Ford credit stated they did not have my phone number so just put me on the bad credit list and threatened to repossess the truck even after I had placed $10,675 down to purchase the vehicle. The dealership was given my new information in February when I needed an oil change, but they did not enter it into their system. This is a reflection of the shoddy, greedy and poor customer service of the Ford Dealer. I will never purchase another shoddy vehicle from Ford again. I have been a loyal customer for over 20+ years and realized that Ford could care less. I will NEVER again purchase a Ford and will discourage anyone else from considering a Ford EVER.

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like youre driving in a moving clear glass box. Wonkas great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, youll want to slow down and let everyone get an eyeful anyway.

I bought a 2017 Mustang. Ive had it four months and in that time its been in the garage once a month for the same problem. My car is now in the garage again. The clutch has come out of it. The service manager said the car had been treated rough. I called the main company about this. Guess what? Its my problem. If, I have them fix it it will cost me 2000.00. If, I fix it itll cost me 800.00 and voids all warranties. I tried talking to the service manager. He told me to go away. I was wasting his time. Ive always been a fan of Ford. Not anymore. My family won’t buy them anymore. I tell people how they treated me. Now I have to pay this garage 90.00 to get my car back. This is a bunch of **. People dont buy a Ford.

After my Ford Expedition caught fire in the parking lots while sitting overnight, I took it to the dealership under a recall I found out about when I called them. They have had my car 3 days and they just called to tell me they did the 2 recalls but nothing is working that was damaged by the fire (brake lights, turn signals, hazard lights) and that would be my responsibility!

Brought car to Elk Grove Ford (purchase dealer) for mileage issue. Dealer stated car obtains 37 mpg. Actual combination mileage 22 to 23. Advertised 22 city, 28 combination, 37 highway July 2014. October 2014 called for, obtained case # **. Deliver car Auburn Ford in California. Dealer stated car obtains 30 mpg. Actual combination mileage 23. After picking up the car, up to 25 combination has dropped to 20 mpg. Freeway best 27 mpg. This calculating actual from odometer and figuring mileage at the gas pump, not on board computer. Called back customer service. Told Ford does not resolve issues, the dealer does. Explained difficulty with local dealers (dealers stated no issues with car). Told that is my only option. Called back to Ford customer service. Operator forwarded to manager. I was told I would have to speak to a senior manager. There would be a call back within 48 hrs. Call back same day. I couldnt answer at that time. I called back right away. LVM. Received call back the next day. Senior manager stated FoMoCo does not provide estimated gas mileage, the EPA does. Ford just puts that information on the sales sticker. I attempted to explain I did not want to hear excuses. I need some assistance with the gas mileage issue. He stated I was not listening to him. I attempted numerous times to ask him what he wanted me to do. At this time, he stated I was not listening to him. I became angry and attempted to obtain his instructions. Requested a different dealer. He agreed but still stated I was not listening. I explained the cars mileage situation numerous times. Requested his assistance. He declined to provide any information to me. I attempted one last time. He stated he would not provide information, stating he would refer me to his manager within 48 hrs. The 48 hrs. have passed and no call back. During the conversation, I mentioned in my opinion the car is too heavy for the 1.6 Ecoboost engines torque rating. He agreed the engine is working too hard to be efficient in this size of car. He also agreed the on-board computer is not the most accurate. But dealers equipment is accurate. I explained I understood the mileage will be less than the rated in real life. The car has never reached even 30 mpg on the freeway, 9-hour drive travel. The rated city mileage is 22 mpg. The cars actual mileage is 20 mpg combination freeway and city. He only stated the estimated mpg is provided by the government, not by Ford.

On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.

I have my Ford Raptor in the service dept for the cam phase issue which is a recall. I get the notice when my truck is out of the warranty, so guess what, Ford will not cover the cost, but to add to this injury they dont have parts available for this recall. My truck has been sitting in a Ford Service Dept for 2 months waiting on these phasers, with no eta. on parts, and no assistance. Ford may look good but they do not stand behind the product, Chevy will definitely be my next choice.

The 2008 Mercury Mariner is a wonderfully comfortable car. It rides like a luxury vehicle. It also is a beautiful design and looks like an expensive vehicle. It goes well in all types of weather and repairs are fairly inexpensive. Love the adjustable seats and it has Bluetooth and wireless radio as well. The gas mileage is awesome. I love the hatch which has room to spare and it has 2 openings for easy packing and removing. I like the ground clearance too and I love the electric windows, the power seats. The radio and stereo are very nice and I can go about anywhere and the vehicle runs like a 4 wheel drive. I also love the leg room, my husband who is 62 fits well and is comfortable. I also like the roomy backseat so that the kids are not crowded.The car is like a luxury car on a Pinto budget. Some of the body parts are hard to find though. And the radio could use better speakers. A better variety of colors and interior options could be offered as well. The windows need to have better tinting to them. Lighted mirrors would be nice. Also running boards and luggage racks should be standard.

I got my car serviced at a dealership and soon after all the engine oil leaked out. The check engine oil light came on. I called the dealership and they said I have Fords roadside assistance so Im covered. However you are only covered up to $100. The catch is Ford will hire a third party vendor to tow or work on your car, in my case, a tow truck. Even though the car had to be towed just $25 miles, the vendor asked for $250+ and Ford obliged. So I was on the hook for $150. Needless to say the entire process is super tedious and infuriating. Most of the service reps behave as if they are doing you a favor by just talking you. Don’t fall for this “service”.

In 2016, we purchased a Ford Focus (with the dreaded automatic dual clutch) with ~35,000 miles. We paid extra for a 100,000 mile extended warranty. Within the first few months of owning it, it started shuddering. We took it in and they suggested we use an aftermarket air filter (green filter). We did so, and the shuddering was reduced.Five years later, the car has 67,000 miles on it and it started shifting pretty hard and the shuddering was more pronounced. We took it in and I told them I suspected the TCM was bad (which was still under warranty). They told me I was wrong and it was the clutch (which of course, isnt under warranty). I said that didnt sound right because the clutch was rated for 100,000 miles... So either the TCM was bad, the TCM caused the transmission to shift improperly, which caused the clutch to wear out prematurely, or it was a defective clutch.We went back and forth and they ENSURED me that it was the clutch. $1,600 and a new clutch later, they call me back and tell me Actually, I guess it IS the TCM. When I asked about a refund for the clutch, they told me to pound sand. The car has now been in the shop waiting on a warranty repair for the TCM for over four months. We call weekly for an update and there is still no expected completion date. They said it could be as long as a year. We just want to get it repaired and sell the piece of crap so we dont ever have to deal with this headache again.

Bought brand new 2008 Ford 450. Have been having numerous issues and problems with the truck. Was tricked out of extended warranty, vehicle needs $3800 in repairs and Ford is not helping. Each time I brought vehicle in for repair, I would note Ford what the issue was and they would always tell me it was something else, and after paying for their stated opinion of repair, I would still have same problem or another problem with vehicle.

I bought a 2011 used Ford for my nephew. I have owned many Fords new and used. This car has power steering issues that has a recall, but Ford doesnt back it, so I have to pay 1400 dollars to replaced a steering gear. This car is dangerous. It goes out while driving making steering almost impossible. I will have it repaired and I will try to sell it. I will never buy another Ford product for myself or my family.

On Oct 2010, my truck was parked and half hour later burst into flames. I have been run around by Ford for a year. I am now going to sue Ford after a year of being given the run around. It is clear it was caused by the cruise control switch. The truck is a 2002 Harley Davidson that was always maintained.

Car broke down, 4 hours later still waiting for a phone and/or tow truck. Every time you call the number for the roadside assistance, you get asked the exact same questions as if you aren’t already in the system and haven’t already called over 6 times! What kind of crap is this? In a bad neighborhood, no AC since the car is down and no one seems to know why we don’t receive calls or text messages or why we haven’t been assisted. What’s the point of calling it Roadside Assistance. You’re assisting me to stay on the side of the road??? You don’t need anymore bologna, cause Ford you’re full of it already. This has convinced us to take back the Ford and never do business with them again.

Truck has 40,000 miles on the odometer when it had a reading on dash panel that said service advance trac, also the turn signals would not work, took it to Ford service dept where they performed pin point test - found an internal fault in the power steering control sensor. Steering gear assumable needs to be replaced (this power rack is a 12volt system). They want $1,325 to replace. Ford has a better idea, called job security.

This “car” (Ford Escape 2014) is the perfect example of why I’ll never own another Ford for as long as I can still drive. Major recalls (this one’s the special one that had engine overheating issues that would cause it to essentially meltdown). I had that issue 2 days after pulling off the lot, brand new. Most expensive thing I own outside of a home. It took 3 wks for that issue, and 2 days after, had a failure of the Sync system (that still never works as it should). At that time, I offered to spend more $ to upgrade to the model w/out the issues, and was told Ford can’t do that nor could they work with the dealer. All told, this car has had something on the order of 15 recalls. I paid for the extended warranty, and at 1000 miles over the 50K, the turbo and coolant system failed (related to early overheating issues) locking the entire car up. Called for roadside, was notified that my warranty was expired, no roadside, no warranty. Spent hours (literally 10+ over 4 days) begging for some sort of help. Ultimately, just told the dealer to proceed w/ the repair, planning to continue revisiting W/ Ford for some sort of help. Dealer called to say there were no parts in stock, and best case was 3 months!! That’s no joke! And no offer of help with a rental. Customer service means doing the right thing for the customer, and that doesn’t mean making that customer beg for assistance. Ultimately, after spending all the time, they covered it. Fast forward to today - at 56K, the transmission just popped up alerting me that it has failed and should be serviced immediately. So, I’m back on the phone w/ Ford and fully expecting pushback. Never ever again.

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

This is a letter from one of your first-time customers. In the grand scale I mean very little to your company as far as your bottom line. I am one of the millions that pay you every month and understand that with a corporate company like yourselves I don’t really have any pull in the service relationship we have. However, I believe it is therapeutic to encapsulate this experience I have had with you, and also to caution others who may want to purchase a FORD vehicle in the future. I don’t believe in getting something for nothing. I do believe in fair and honest treatment and that’s where you have failed Ford.I leased my FORD Eco Sport 2018 in January 2018. Unfortunately, I was in an accident in late February 2018. Nothing huge just a fender bender but as I write this, it is September 13th, 2018 and I still don’t have my car back from the shop. You see you sold a vehicle that had no parts ready for it because they are made in India. (I’m not really sure if the location is to blame but that’s just what I have been told.) You take no responsibility for that, and believe that while it is unfortunate it is also not something you have any plan of action for or will do anything about. I have called, emailed, Facebooked, tweeted, and hoped for someone to help me and yet still there is nothing you “can” or will do. I have now not had a car for months while still paying my lease agreement. You wouldn’t even lend me a rental, so I had to pay for my own. $778.00 and one month later and I have just decided to be carless. I am 30 years old and I have a family. I have a 90-year-old grandfather I take to the doctors and shop for so Ive had to rely on friends and neighbours to go everywhere. I must Uber to and from work every day because I must make sure I can pay my ford credit bill this month for a car I haven’t seen in a half a year. I have spoken to two dealerships and they tell me stories about all their customers who are waiting on parts for the Eco Sport with no answers or timelines. How discouraging is this? My first new car and all I feel after this whole experience is abandoned and forgotten buy a company who made about 7.6 billion dollars last year off the very people they won’t help.I have called your customer service line; whose sole purpose is to never actually help anyone but rather read the same four lines of script sent down from some corporate manual to ensure that: A. Ford never has to help anyone. B. To make sure that the customer is so defeated and frustrated by the end of the call you won’t want to call back. On that front Ford I say that you have succeeded. As I have been doing some digging to see who else I could call I have seen thousands of terrible reviews about everything this letter is about and clearly no one cares. There should be a support group for every customer you have let down because honestly its outright abusive at this point.My family has always owned FORDS. Generation after generation it is the only car we buy, and after this whole experience I don’t see myself being a FORD customer in the future. Even though I feel very defeated by this whole situation I am still hoping that someone will read this and have a little heart to understand that I am only looking for what is fair, for a paying customer and what is right for a customer who has valued FORD their entire life.

I bought a 2005 Ford F-150 for my husband, Aaron **, as a coming home present from Iraq. We taped a huge red ribbon around it and waited for the Army to move the buses so he could see it. Just to have that very present take his life. He was 22 years old, with a 3-year old child, and the truck took his life. Not Iraq or terrorism, but here at home by one of the most trusted American names we have. It is believed and documented by the Criminal Investigative Division over Fort Hood that his death is indeterminable, but stemmed from a fire in the front engine compartment. Aaron parted ways in the early evening hours of September 10, 2008 from a 30-day field training mission to head home for relaxation. He walked in the door, cracked a 16oz Natural Ice and headed straight for the toilet. No less than 5 minutes he was talking to me, reiterating the day before him and letting his stresses unfold like duty does at this hour. I failed to remember that this would be our last conversation and completely failed to put all my trust in him. Instead of telling him I loved him, I told him we would be divorcing. That the stresses he held onto were quickly becoming mine and with that, he threw his ring, jumped up from the toilet and headed to bed. Neither of us knew that the fire would seriously sever that conversation. When I woke the following morning, I decided to not call him. He had been in training for the previous 45 days and I thought with the heavy sentence I laid on him, he might need a day to go fishing. I was to attend his only sisters wedding, since he could not. His redeployment date was nearing and he was to stay within 150 miles of Ft. Hood. The 11th went on like no one was watching. No one in the **s home was worried about anything, but football scores. I too was not. I did not know Aaron had taken his last breath, in our own home, with all that military training. No, I was the last one who believed Aaron was not breathing. I made a few mistakes in my lifetime, but this certainly was the largest. Army life, army strife, together forever, it is our life. 4 years have passed. Nothing has been the way it was the day before Sept. 11, 2008. It is more like a divorce that I had wanted at 24 years old. Who knows what divorce really is at that age? But now I battle my in-laws over our only daughter. I have rarely seen reality bite until I envision why Ford caused that fire in Aarons truck. I lost the battle in them. I lost my daughter to my in-laws and I lost Aaron. My heart grieves for Taylor, our daughter. She suffers without her father and her mother. I only wish I had words to describe the catastrophe Ford caused my family. But one day it will matter and all will see. My ambitions to become an attorney purposefully to convict Ford and all that they are capable of as an American motor company will guide me for the rest of my life. I ask God for mercy upon Ford - its creators and its will.

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that dont know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant). I am frustrated to say the least that ford will not take ownership of the issue, even though they have came out with a full service bulletin for this issue. Keep in mind the vehicle has a perfect service record and only 45,000 miles on it which is well below average. So now I am sitting here with a broke down car that Ford wants me to pay $6,200 to put a new motor in. This issue has got me thinking about switching completely to another brand because their customer service on this event has been horrible and no understanding from them. Just them telling me I am out of luck.

Having good experience with giving the exact point of view and rating in the market with showing the income of the company with employee treatment. Good information with pros and cons - lots of interaction with data.

This morning I get a call from my daughter to say that while taking her kids to school, she had stopped briefly to put some gas in and, while fueling the station manager and several other people rushed to her vehicle with fire extinguishers. My daughter quickly got my grandkids out and, stepped away to let the guys do their job. Once the fire was out and things cooled down a bit. it was evident that the cause was from the exhaust swelling up due to heat and pressure of a clogged catalytic converter system. Thanks, EPA IDIOTS. You nearly burned my daughter and grandkids alive due to your stupidity. Ford should recall this whole damn line of vehicles (but wont) due to costs. I would not buy a Ford nor recommend one to anyone. Automotive mechanic-20+ years.

The rear spoiler weather strip that is between the spoiler and the roof line on my 2008 Edge has deteriorated and needs to be replaced. After a trip to a local dealership and a call to Ford Corporate I am still in disbelief as to what I was told. The weather strip is not available to purchase alone. The only way it is available is the purchase an entire spoiler assembly. YOU GOTTA BE KIDDING ME! Instead of a $10 weather strip I need to shell out $800. FORD - YOU NEED TO STEP UP AND REMEDY THIS!

Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughters room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!

Our 2014 Flex has been a great car so far! It gets decent gas mileage and has plenty of room. We have not had any mechanical issues so far and the only complaint I have is that the hoses that go to the front and rear window squirters keeps coming off of a connector, that I had to end up clamping to the connector.

While backing up out of driveway, the front driver side spring of my car broke and punctured a tire. I need to have it fixed and to get a new tire.

I was driving home from Wal-Mart, which is about a 20 minute drive. I am not sure what happened, as I must have blacked out, or blocked it out, but I woke up flipping over and over, and found out it was in a field. Witnesses claimed the car flipped 12 times, before landing on the roof of the car. All the windows, besides one I believe, were knocked out, and there werent airbags. I have an artificial hip, due to another wreck, where I was a passenger. I was trying to get the seat belt off, as I was scared something else would happen if I didnt get out, but it was stuck. Finally, a gentleman showed up. He had to crawl down under me, to cut the belt, and get me out, without causing more problems. The first thing I heard the policeman say was the bags did not go off, then I heard the same thing next day, when I went to pick up whatever was left. A prescription was lost or stolen. We looked everywhere, and my Tom Tom, which was in the glove box was gone. I went by ambulance to the hospital. They took an x-ray of my chest and neck, and did some CT scans to check my back. As of now, I have bruises and abrasions, but I can barely walk without crutches. The same side of my hip was replaced in 1994. My back has a large bruise, and it hurts real bad to move, cough, etc. I did not have comp or collision, as I was told, when a car is over 20 years old, they dont need it.The car is completely totaled. The roof was crushed like a v right down the middle. The medic said if my head or the v had been an inch or so closer, I would not be here. If there are this many complaints, why hasnt Ford done something about it? I was shocked. I was supposed to be on federal jury tomorrow. I had to call and cancel that. Currently, all I can do is lay in bed or on the couch, with heating pads and pain medications. I may have to call my orthopedic doctor, if I dont get any better. But my husband has been out of work taking care of me. He went back today, and the my doctor is in Charleston, about 2 hours and some minutes from where we are. He cant afford to take off constantly.

ETA on repairing their FACTORY-WARRANTIED transmission is 2+ months. Why? Because the parts they need are backordered throughout the world. THATS how bad this problem is! The kicker? THEY REFUSE TO EVEN GIVE ME A LOANER. I have called every Ford number, every person, every dealer, complained (respectfully, never belligerent) as high as I can possibly go. They refuse to help. Zero. Nada. Nothing. What I have learned from all of this is that they (Ford) hate their customers.

Fall of 2014, purchased a new Expedition (traded in an older one, which I loved). Im happy with the vehicle; just not the dealership. Whenever I had questions about operation of things on the vehicle, went back or called dealership, and they always helped. But when I hit a post because the backup system alarm didnt work – another story. Had the same system on the old one and it always worked. Now, apparently, the system was turned off. Had to be turned on, which was never mentioned by the salesman or the book. Even called Ford and they took no responsibility either – no one does, because it works – just not turned on. This was never an option in the old one & I was never told differently. Now I have a 4 figure repair, to learn this little quirk to the system, and no one wants to take any responsibility!!

Just bought the first new car Ive had in 15 years, a Focus. In the mail today I get a recall notice. No apology. Just tells me I have to spend half a day getting it fixed. Complained on the Ford site, and got a generic reply. Im now the victim of some imbred Ford engineer.

2002 Ford Taurus SEL - On January 5, 2013, I was backing out of my driveway and heard a pop. When I got out to look, my front drivers side tire was deflated. Come to find out, the coil spring broke and punctured the tire. I found out previous model years had a recall for this same issue but not 2002. I called Ford customer service at 800-392-3673 (1 for English then keep hitting 0 and youll get a live person. I didnt even bother waiting to listen to the messages, just kept hitting 0). I was told that there is not a current recall for this issue with this model year. What they did was document the concern by forwarding it to the National Highway Safety Board. This stinks, as this will now cost a pretty penny to get fixed.

I purchased a 2012 Ford Certified Pre-Owned Focus in August of 2015. The car had just over 22,000 miles. It was in exceptionally good condition and appeared to be well cared for. I was very reluctant to buy a Ford product because I had a terrible experience with Ford 15+ years ago. I planned to purchase a Chevy Cruze when a friend told me to reconsider Ford and look at a Focus. I visited a Ford dealer and compared the Focus to the Cruze. They were pretty comparable across the board. My daughter pushed for the Focus. We drove a Focus and talked to a couple different dealers quite a bit. I remained skeptical. The dealer convinced us to buy a Certified Focus because it came with an extended the bumper to bumper warranty for 12 months/12,0000 miles and a powertrain warranty extension to 7 years/100,000 miles. The warranty convinced me to give Ford a second chance. My daughter really likes her car and has no real complaints so far.Last week, the car came due for the first oil change. I told her to take it to the Ford Dealer and also let them know that the transmission was not shifting correctly as well as the vents in the rear deck were disintegrating. If you touch them and they literally turn to dust. The dealer told her that the transmission was part of a recall and that she would need to make an appointment to have it reprogrammed. The rear deck was not covered under warranty. I called the dealer back and spoke to the service dept letting them know the car is Ford Certified and that it should be covered under the extended bumper to bumper coverage. The service writer told me that the 12 Month/12,000 mile warranty expires on 8/8/2016, however, Ford CPO is a limited warranty that covers selected parts. They also clarified that Ford CPO does NOT extend the bumper to bumper warranty. It is a limited warranty. There is a specific list of items that are covered. The Ford warranty also has a $100 deductible. That was news to me. I had purchased vehicles certified by other manufacturers and never had a deductible or been told that the bumper to bumper portion has a limited list of repairs. The Ford sales people made it sound the same as other CPO programs.I decided to call Ford Motor Company to verify what I was told. Prior to calling I did some research into the issues we reported with our Focus. Apparently both issues are known problems with Focus sedans. Ford issued a Technical Service Bulletin documenting the rear deck problem and provided instructions for dealers how to perform the repair. The transmission was recalled as we were told. Seems pretty straight forward so far.I called Ford and spoke to Amanda. I told her about the Ford Focus Owners website where there are many complaints about the rear deck dissolving into powder and provided the TSB number that documents the problem. Amanda kept informing me that she was not aware of the issue and kept trying to refer me back to the dealer. I went round and round with her. She seemed quick with the phrases: I am not aware of the issue, I do not have access to that information, I am not able to diagnose the problem over the phone. She was clearly trying to get me off the phone. I was not asking her for a diagnosis. I informed her that a Ford dealer already did the diagnosis. I told her I wanted to know if the warranty covers replacement of the failed parts. The car at this point had 28,000 miles and should not be dissolving into dust. She said that she had conflicting information about coverage. One document said the repair should be covered, the other said it was not. She said she would call me back after doing some research. I never received a callback.I waited a few days and contacted Ford Motor Company again. I spoke to Nick this time. Nick said that there was no record of my previous call. I was not surprised. I had to start over and tell him the whole story. I went round and round again. It was nearly a repeat conversation. Nick like Amanda insisted that he could not diagnose the car over the phone. I was starting to get angry because I clearly was NOT asking for a diagnosis. I asked again and again if the part identified in the TSB failed, does the Ford CPO warranty cover the repair? Seemed pretty clear to me, but he kept trying to make the issue about the diagnosis and again kept repeating that he could not diagnose the issue over the phone and that I needed to go to a Ford dealer. I bet he said I dont have access to that information or some variant of it at least 10+ times. We continued to go round and round. Finally I decided to go in a different direction and ask what parts of the rear deck are covered by Ford CPO. Progress at last. The answer was there are 2 part numbers. One was covered, one was not. The part that is known to fail, is documented as failing repeatedly by Ford, and has a Ford TSB issued for the repair IS NOT COVERED by warranty. The other part number that doesnt have any issues is covered by the warranty.If you are considering a Ford CPO used car, do your homework. Fords warranty is NOT like other CPO programs on the market. Ford limits what they cover and also requires you to pay a deductible. They do a good job with marketing to create the impression that their program is valuable. Dont be fooled! I should have verified Ford CPO against the GM CPO on the Chevy Cruise. It was my own fault for trusting them and not reading before we purchased the Focus. My 19 year old daughter now understands why I was so reluctant to buy Ford. The way Ford representatives handled my call both times was extremely frustrating. I will avoid the Ford CPO program in the future and suggest any reader do the same. We tried 3 times through the dealership and twice with Ford. We received the message and wanted to share it with people.

Writing this because people have been complaining about this and wondering which direction to turn? My daughters boyfriend was in need of a new car. I suggested the Ford Fusion so he purchased a new 2016 in December. The car now has 10,000 miles on it and it stopped running. We have had the car in the local dealership and they have found wires that have been chewed by rodents that number one are not covered by warranty. After going on to Google, I have found that this is a problem that many new car companies are finding.The wiring that is being used is of a material that rodents love and find irresistible to chew. My question is who is going to pay for this if warranty doesnt cover this? Do we have to sue? Also who do we sue? This is not going to be inexpensive? Just really cant believe with all the people complaining that something is not being done. Please respond -- you can call me **.

While driving down a 4-lane Expressway, my 2011 Ford Edge accelerator pedal stopped responding. The car did not lose all power, the accelerator just went dead. The car was idling very roughly, but when I pressed on the accelerator pedal nothing happened. There was no shoulder on the road so I had to stop in the middle of the road! I am SO lucky that no one rear-ended me before I was able to maneuver off the road. I turned off the car and waited a minute or two and turned the car back on. The accelerator was working so I headed home. The car went limp two more times before I arrived home a couple of miles down the road. The next day my husband followed me to the dealership with his emergency flashers on. My Edge went limp twice on the way to the dealership. The mechanic was familiar with the problem and diagnosed a bad Throttle Body. It was replaced for about $650.00 and the car runs fine now. This problem is common and needs to be addressed before someone is killed! I thank my lucky stars that this didnt happen on a busy interstate.

I ordered a Lincoln Aviator Black Label in April. In August I was given the VIN number and was told that this car would arrive in two weeks. As of this date (12/17/2019), the car has NEVER shown up. Because of this, I was forced to buy another car that was not the same as I ordered or wait until???? Now I find out that ALL the things that I thought were part of the Black label package are ONLY available at certain select dealers. And none of these are near my house. I cannot even get a free car wash. Also, yesterday my wife had a flat tire and when she called Lincoln she was told that there was nobody close enough to help her. So naturally she called me to fix the problem but only after damaging the tire trying to get off the road.My question is how does anyone lose a car like the one I ordered after it is built?? And when you pay $7,500 extra for Black Label you should get something other than someone telling you that they cannot help you. Lincoln has a long way to go, to get their standards up to the foreign dealers. I called Lincoln today, and was advised that they will file my complaint. I am sure I know where!!!! The car is sitting in the garage after I removed the tire myself and ordered a new one. It will be a week to get this new tire, without the use of any car. All this just days before Christmas. Someone should tell me why a 74 year old who just had abdominal surgery 4 weeks ago had to remove the tire and why I paid some much extra for a Black Label that means nothing??? I am writing this after talking to Lincoln and realizing that once they have you money, they could care less.Robert **

I bought a Ford Transit Connect 2014. Was in the shop 3 times for its Fourth transmission. I was told that they would give me one or 2 payments goodwill. I ask Ford if they would give me a discount on a new car. They said no so when I got the POS transit back I traded it in. Now they say since I traded the car in they will not give me the payments they had promised. What a loser company. I have decided to tap into my wifes Twitter account at a large company she works with over 7000 + employees so no one else gets scammed by Ford. Good luck with dealing with them.

I bought a Ford Escape 2015 brand new car. During the warranty, DVD player, Bluetooth stop working so they have upgraded software. During warranty, wheel nuts was damage in a year, but they said its not covered so end up paying $200 or so. Steering coating started peeling out but again it was under warranty so was covered. Now after 3 years, DVD player and Bluetooth stop working again. Dear says its not under warranty even though I explained them that issue was incurred within 2 years. Called Ford customer service head office but found they are useless. I strongly feel that their vehicle and customer services both are sucks.

I bought a used 2005 Ford Coachmen RV. All the seals leaks around the windows and around a vent which allows an outlet to get wet which causes a GFCI breaker to trip every time it rains. I also have a friend that has a 99 Expedition. His seal leaks around the front windshield causing the computer to short out. I have a friend with a 03 Ranger that leaks and causes the anti theft to engage. Theres several cases like this I know of and Ford hasnt recalled these vehicles.

My overall experience with my Mercury Mariner is really good. I havent had any problems with it and I bought it used one year ago. Its a 2006 and I love it. Its dependable and its easy to drive. I like all the features it comes with too! I like the sunroof, the radio/cd player and it allows you to place several CDs in it at one time. It has automatic windows and theyre tinted which is also a plus. I also like that it has good working air conditioning and the heat works good as well. The front seats have a button to heat them which is very nice to have on extra cold days. I would like it to have a GPS system but it doesnt. I could always add one but other than that, I dont have anything that I dislike about it. I would like it if the window tint was a little bit darker but I can always get that done.

Ford makes it virtually impossible to terminate a lease early. My situation changed halfway through my lease. The would rather see you default on the payments than work something out. A bunch of people on autopilot that just repeats the same garbage information over and over. I will never use Ford ever again in my life, and if you are thinking of buying from them...take a minute and read some of the reviews, they are a horrible company and are doing a disservice to their customers.

I recently purchased a 2016 Ford Expedition. This vehicle is extremely noisy and I am unable to get any contact from Ford Motor Company. I have a case number and a contact, Mark **, who does not call me back. I have left at least six messages on his voice mail. This is my 3rd Expedition, Ford replaced the V-8 Engine that was in my earlier models with a V-6, added a very noisy fan to cool the AC system without notification to the buyer.My dealer has contacted Engineering and they say they do not have a problem and that the noise is Normal?? They do have a problem and need to provide a solution or terminate their engineers. The mechanics and Service manager and dealer at my dealership agree that the car is very noisy and believe Ford also went cheap on the AC system and that is why engineering put huge fan (noisy) in vehicle, to Cover their back end! I would not recommend the 2016 Expedition or the F-150 with the V-6 to anyone. Vehicle is not to Ford standards and neither is their Customer Care division.

I recently noticed that there was an area on my hood that was starting to rust. There was pitting starting on the hood. This morning I took the vehicle(2012 Ford Expedition) to a local Ford dealer. The body shop manager indicated that he would likely remove the hood and strip the paint. He stated that the hood is aluminum. He said that it would not be covered by warranty. I then contacted Ford Customer Care. I explained the problem and was told that it was not covered by warranty. When I asked about the Corrosion Warranty she replied that the corrosion must be all the way through. The only thing Ford offered was $300.00. The body shop said it would cost $900.00. I am thoroughly disgusted with Ford. It is the last Ford product that I will ever own. To make matters worse I read online that Ford has been experiencing similar problems with other aluminum hoods on other models.

I have been a Ford Customer for over 30 years and I will NEVER buy another Ford. Ford refuses to cover the corrosion that is spreading on the hood of my 2014 Explorer. Now the paint is starting to chip off as well. Ford is well aware of this issue with several Ford models and will NOT do anything about it. (The local Ford Body Shop Manager told me so.) The issue is due to inadequate prep work before painting the vehicle. I have been going back and forth with Ford for over 6 months. I even sent a letter to the Ford Board of Directors. Ford simply does NOT care. FORD DOES NOT STAND BEHIND THEIR VEHICLES!At first Ford tried to say that the warranty is 3/36000 miles, but later admitted that the warranty is actually 5 years/unlimited miles. Then they stated: Corrosion Warranty covers body sheet metal panels against corrosion due to a defect in factory supplied materials or workmanship. Corrosion coverage only applies if the corrosion causes perforation (holes) in body sheet metal panels. Corrosion Warranty coverage begins at the warranty start date and lasts for five years, regardless of miles drive. This is a defect in factory workmanship!

I purchased my 2018 Ford F150 FX4 Off Road in August 2018. Since then I have received 2 recall notices. The ten speed transmission constantly shifting on the slightest incline and 3x in the last month, the engine revved up on it own traveling at a speed of < 10 mph. Im not sure what is causing this problem but Im sure if I take it in, Ill be told they cant duplicate it. Ill wait and see what happens.

2007 mountaineer, 3 years of issues, dealership kept changing coils instead of checking intake manifold. Changed intake manifold and few coils that were replaced at dealership about ago. Now because of their incompetence, cost me time and money and now have two spark plugs that are oxidized and cant come out. Have to be broken. I been complaining about this going on 3 years with Ford and the dealership and no help. Enough is enough. My truck is well maintained, mint condition and I have to deal with all this ** for what?

They added over 5,000 of optional fees onto my contract, changed the term on me, and lied about my apr saying it was 8 percent higher then it actually was to hide all these fees. The car rolls backwards, shakes, doesnt want to accelerate and more. Ford wont stand behind the customers because all they are focused on is capital. Eventually ford will end themselves with poor quality vehicles and exceptionally terrible service. Never in my life would I have thought a company would be capable of both. Get it together please. They will only let me get half my money back for a warranty I didnt ask for... This is a common thing for ford... I have over 15 people who I contacted that have had this exact incident happen to them.

I ended up trading in my 2013 Ford Escape and got a really good deal. I found the sales person to be honest, very approachable, and knowledgeable. I was informed of what the car would automatically come with and what would be an additional charge. I was given information about the various warranties both verbally and in writing. My mother is currently on hospice. The Elkins Ford Edge team was most accommodating. I am most pleased with my 2019 Ford Edge St.

Updated on 02/18/2020: So I call Ford Customer service today, again and because I havent received any updates on my complaint I ask for Adriana **s supervisor to see if maybe I can get a ending in all this ridiculous and absurd case of malfunctioning Ford USB navigation update. So again nothing, I have to wait and see if this supervisor will respond....I will keep calling and posting because this is the only way that I may help others not to make the same mistake and purchase a navigation system update by using the USB that Ford is selling for 152 dollars.Updated on 02/12/2020: After I received an email from Ford customer service said that I need to call the Ford dealer director....after a month 1/2....I decided to call today again and I call 7 times asking for help....the last person that I talked to told me that I have to call 18009008458....navigation system customer support, so I spoke with Melanie, explain my problem and you are not going to believe this, she said that there is nothing she can do, that I have to call Ford customer service 18003923673...again. I call 7 times today....Sorry you have to call back so they can call us.... call us....I pay 154 for an update on my navigation system and 107 to fix the part that was damage by the USB that Ford send me and now there is no one who is responsible to all this and there is nothing that I can do to have my money back.Original Review: Im the owner of a Ford F150 and I was advised by a letter from Ford motor company that my navigation system needed an update and for me to be able to have it I have to purchase. Went to the website and after writing down the VIN number and the navigation system code I paid 175 dollars. After a fews day I received and USB with all the installed instructions. The truck need to be running and it will take around 60 minutes, so I sat and followed the instructions, after a few seconds my screen was white and said navigation system error and then the alarm of the truck went off and the radio. So I decided to call to the number that it was showing in the USB box. Customer support. I was talking to a person name Jasmin. Tried really because her background was a baby crying, so she put me on hold. Wait and wait. I decided to call my Ford dealership and explain the situation. The only solution it was for me to drove and get my battery. That resolve the sound problem, but my navigation system was white and showed a navigation error. So I decided to made an appointment to the following day which was Monday at 9am. Monday the only person who does fix this type of problem show up and say, I dont have time today, come back tomorrow, maybe tomorrow. maybe? So I need another appointment to Thursday at 8am. There I was listening to the manager talking to customer service. Doesnt she has a guarantee? Yes she has. Well let order the part. Part? I just need an update. As a result I have to paid another 107. The USB that I received from Ford motor company damaged my navigation system and a part needed to be replaced. I call Ford motor complaint department and explain all the situation, and after a month of calls and emails I received an email said this is the director phone number for you to call it. What I want, I want my money back thats all. There was nothing wrong with my pickup before all this update thing. Did I got my update. I dont think so no.

I have had a 2000 F-150 Lariat 4x4 Ford truck for 12 years. All has been fine and no mechanical issues - 149k miles. Today I drove down, rented a video, drove out to Subway and ran in to order a sandwich. I came outside and my truck was on fire (engine compartment). By the time the fire department arrived, my ole red truck was a total loss. Why would it just catch on fire? The engine was off. Its really a bummer as now I am out an expensive ride. Plus I had just spent $1,440 on tires for it a week ago. This truck has been maintained - regular oil changes and not one problem. Basically it was very well taken care of. It seems to me there was some kind of malfunction in the engine compartment after shutting the vehicle down. This should have never happened.

Purchased a Certified Pre-Owned Lincoln with 10,000 miles. Took the car in 3-4 times over 3 years for the SAME issue and they were not able to duplicate. Then, after warranty expires, they identify the issue and the bill is mine because they dont support it any longer. This is negligence and a lack of customer service completely. Ironically, I was just considering doing a trade in to another Lincoln before all this transpired. Back to Honda I go.

Coil springs broke in 2003 Taurus with 75,000 miles. I noticed the car had a flat tire. Upon further inspectio, the drivers side coil spring broke and is stuck in the tire! I cant believe there is no recall for this. I would have hated to be driving down the road at 70 mph and have it break.

Im having Ford Fiesta 2014 sE. DUE TO RECALL IN CLUTCH I HAVE SET AN APPOINTMENT FOR MY CLUTCH REPLACEMENT FOR TODAY, May 24, 2016 at Edmonton, AB at 91 STREET. But they have not received clutch from USA and asked me to go back for 3rd time. In past the service guys have done the same thing, they called me to service station and then asked me to go back. Do they do communication in between? Or at least notify your customer before they arrived. I have changed my working shift because of them for 3rd time and what I got at the end: nothing. Poor service. Very Upset with the customer service they are offering.

My car staked several times since last year and I did return it to Ford dealer in Rustenburg and my car is on 38800 kms but now they say failed to take my car for service and I was waiting for my car to be on 40 000 km and to my knowledge is that I should service my car on 40 000 km. The problem of the car started last year and is a return job. Ford is no longer reliable. Please assist me in this regard.

Didnt get the information that I need it to buy a car and the lady was kind of rude about how I got to go about it to get this cleared off my credit, I need a car. I need credit acceptance off my credit. Its not my bill. Its my sons bill

I bought a 2014 F150. I only have 35000 miles on it. Started rusting in the cab corners before warranty went out but they wouldnt cover it because it wasnt perforated. They assured me that once it perforates it would be covered because I was still way under the mileage and that the time didnt matter. Well, one month after the time portion of the warranty went out, it perforated. I took it to both dealers I had been dealing with and they wouldnt give me the time of day. Just said, Your warranty is out, we dont want to touch it. Now I cant even get my truck fixed. Only one shop in my area will even touch rust work, but he wants close to $3500 to fix it and he has terrible reviews for quality work. Spoke to customer care and they said to just hope Ford releases some kind of reimbursement or extended warranty in the future. Are you kidding me?The problem was clearly noted before the warranty expired. I could have easily poked a hole through the bubbles to make it perforated, but that would not be honest. I wasnt even looking for Ford to cover the entire thing, maybe just approval for the dealer to actually do the work and maybe a discounted rate. I was considering upgrading some trucks in my fleet to new super dutys as Ive always had Ford, but given the way I have been treated the last few years by Ford, I dont believe I can bring myself to do so anymore. Whatever has happened to this company in the last 5-8 years, I am very disappointed.

2014 FORD EDGE - A high pitch noise started coming from engine compartment one evening with the vehicle sitting in the garage. The next morning the car was totally dead. Jumped it and local mechanic diagnosed it to a mechanism sticking in the transmission. With only 50,000 miles on the car he recommended dealer service since it should be warrantied still. Already knowing the problem, I made an appointment with the nearest Ford dealer, who was an hour away. I gave them all the information from my mechanic and they gave me a rental car so I could get home and work the next day.The following day they call and say the professionally installed aftermarket auto-start was malfunctioning and they unhooked it and the car was now fine. So I have to pay for the rental car and the shop time, couple hundred dollars. The day after I get home with my wifes car it will not start again. I put a charger on the battery and it will not take a charge. The dealer says they will warranty the battery so I bring it down again to get the battery replaced on a Saturday morning. This will be my 3rd round trip to the dealer, which is an hour away. They replace the battery but make me pay 50 dollars for the new one. The only reason the battery got wrecked was because they left the car outside after I dropped it off and allowed it to drain completely. This should not have happened. I specifically told them they need to bring the car in or put a battery maintainer on it due to the mechanism drawing power constantly with the car off. But they tell me it was not their fault and I have to pay for the battery.After paying for the battery and again being reassured that the auto-start is still the problem and it has been unhooked so I can drive the car until it is repaired, I head to my vehicle to go home. As I approach the car I hear the same high pitch noise that started the whole ordeal! So I promptly go back into the service department and bring the service manager out to hear the noise and tell him it still is not fixed and I am not leaving until they figure it out. They bring it in and actually do a diagnostic on the car and discover that the mechanism is sticking! Exactly what my original, non FORD TECHNICIAN, diagnosed two weeks earlier. They tell me they need to get it in to do more tests before they can order a part but it will not be for 3 weeks until they can look at it again.3 WEEK LATER. I drop the car off, not yet even knowing if they will be covering the repairs under warranty yet or not on this less than 2 yr old vehicle with just over 50000 miles on it. The next day they call and say they have to replace the mechanism and it will be under warranty. It is going be a few days to get the part and get it done. Understandable and we await them calling to tell us it is done.A few days go by and no word. I call and the Service manager says they put the part in but need to do more tests. He calls me back a few hours later and says the computer that is controlling the drive train is malfunctioning and needs to be replaced. It is under warranty and they are waiting on the part. I call them next week for a status, my wife and I both work full time and live 8 mile out of town so we rely on 2 vehicles. With different schedules to keep and her needing a vehicle to transport items during the day, we have been begging and borrowing rides for a month already.They say it is on back order and it will be another month and a half until the part is received. I ask if there is any kind of rental assistance or a loaner vehicle we can use until it is fixed. The main reason I am concerned is this is a week before christmas and that is the busiest time of the year for my wife and I and the worst time to be down to one vehicle. They tell me to come get a rental and Ford should cover it. A few days after we get the rental, the dealer calls and says Ford will not pay for a rental and we are going to have to pay for it ourselves.At this point I have made 5 trips to the dealer, who is an hr away one way, paid for mechanic time, battery replacement, and car rental on a problem that should have been covered under warranty. So I ask who I need to talk to about this because I feel as if the dealer is not handling it properly. I get referred to a regional manager 3 TIMES from for customer service and finally on the 3rd time the manager calls me. He, very rudely and arrogantly tells me that warranty does not cover rental or car assistance and we dont qualify for assistance programs. I ask him why we dont and he tells me that he cannot tell me why and he has the final say on it.So I call for corporate offices, feeling like there is no way they could treat someone so ** and care so little for their customers and their satisfaction with their products. After speaking with a very pleasant customer relations lady, the next day the dealer calls and says they will cover the car until the 1st of the year. The status as of today is we still do not have our car fixed. We returned the rental car and paid another 114 dollars for keeping 3 days past the 1st of the year, even though they were not open on the 1st to return the vehicle anyway. And we have no idea when we will even get our vehicle fixed because Ford cannot tell the dealer when a part will be available. Problem started November 10th 2015 and this was written on January 6th 2016. Do NOT buy any FORD PRODUCTS EVERY! Warning! Horrible customer service!

February 5, 2014, I was sent to Ford in Olive Branch Mississippi to check out the 2014 Ford Fiesta. I was on the road the next day (the car was delivered from about 40 miles away in TN). Sunday on March 2nd I was pulling into the driveway and the engine malfunctioned and vibrated continually until the engine was shut off. I cranked it up and it was fine afterwards - I assumed it was a simple computer issue. March 4, 2014 - MY BIRTHDAY. I pick my daughter up from school and break down at a four way stop on the way home. ENGINE MALFUNCTION. Shut off engine immediately. Major vibration! Roadside assistance was attentive, but couldnt get to me until 6pm. By this time Ford could not tell me if I was able to get a rental car or anything until my car made it to the shop. All I wanted was an answer and a plan on getting my daughter to school the next day. I get a rental the next day, but not until about 10:30am and this is after calling all morning and being avoided. I was called to pick up my vehicle on Thursday afternoon and told that a code was ran showing problem with the throttle and the problem was WEATHER INDUCED. They reset the computer and gave me the car back. I knew this would be an issue.An hour after driving the car, it malfunctioned again, and once again would not accelerate or move more than a few inches. I was picked up and given a rental. I was not contacted throughout the weekend. I called Monday morning with no answer so I decided to go get some things out of my car. They told me they were just about to call me to let me know my car was ready and that they had replaced the entire throttle body. I was not happy about keeping a brand new car that already had a serious problem, but needed to catch up on all the errands. Today - Tuesday, March 11 I find myself BROKE DOWN AGAIN. I now have no rental, no car, and a booked vacation in 3 days. Happy spring break to me. I will never purchase a Ford again. Not to mention the miles put onto my car from the shop driving it as well as the gas that was not replaced.

This Mercury is a 2005 yet still in great shape. It is comfortable. It drives great. This car has automatic seat adjustments that have proved to be so convenient. It is the second Marquis that I have owned. It has a really smooth ride. Its great on long trips. The color blue is my favorite. It starts in all kinds of weather so it is reliable. This car gets good gas mileage for a full size car. It has automatic mirror adjustments. I like that it has an automatic gear shift. I like the way the brakes work. I like that you can see out of the car well. I also like the sound of the radio and speakers.It tells you the temperature inside and outside the car. It has plenty leg room and headroom. You dont hear a lot of outside noise. It is easy to handle. I would include a backup camera and a GPS though. Other than that it is a perfect car and I love it. I wouldnt care if it was a little be smaller but not much. I would like that indicator that tells you when you are too close to a car on the side. I would like side airbags too. I would like that feature that stops the car when you get too close in front. I would like that indicator that beeps when you back too close to anything. I would also like a seat warmer for the winter.

38 days ago my new 2015 Ford F150 broke down with 8000 miles on it. A part in the transmission is defective. It has now been 38 days and I still do not have an ETA on the repair of this vehicle. Parts are not available for this truck. Ford has been completely uncooperative and unsupportive. While a rental car has been provided, they expect me to pay the difference between what they pay and the baseline price of the lowest level rental provided by the rental company. At this point they state that they will ship an entirely new transmission, however they have no ETA on this and it could be up to two more weeks until this is resolved. When I escalated this to Ford customer service the only resolution is to keep waiting. I have never experienced such poor customer service. I will be escalating this to legal means.

I brought my 2011 Fusion in Freeway Ford-Bloomington, MN on 5/12/15. My driver side door would not open from the inside. The door handle assembly was broken. I have no complaints about the way the dealership did business. They were courteous, professional, and upfront about the whole repair. I have a problem with the fact that the car is less than 5 years old, and the door handle assembly breaks, and it is not covered under warranty? I spent $242.00 for the repair. I dont believe that this is something that I was at fault for misusing.

I drove my 2001 F-150 to the store today, came home and parked it in my apartment complexs parking lot at approximately 3:30PM. My wife came home at around 9PM to find my truck engulfed in flames. I have had no serious issues with this truck since I bought it 10 years ago. Tonight, it burst into flames and I looked up on spontaneous combustion on Ford trucks on a whim and find this a pretty common occurrence. Thanks Ford, being a paid for truck, I only carried liability and am now out of a ride. Thanks again Ford. I have owned Ford vehicles all my life. Guess I will buy a Chevy and leave my Ford - Found On Road Dead.

Bought truck new in 2014, just after 3 years paint started peeling like a bad cancer. Truck is a highway princess platinum edition Took to 3 different auto body shops and they said definite QAQC problem from new, no primer and paint too thin. Ford will do nothing, customer service is horrible. I’ve been a die hard Ford lover, bought 3 new F350s in my life and after this disgusting experience will be the last. My company also owns several but will no longer be purchasing any more.

I own a small construction company, specializing in interior renovation work. I have an aging (2004) Ford Econoline 250 with over 100,000 miles. To avoid possible expensive repair work and to ensure I had a reliable vehicle, I paid a $3000.00 deposit to order on a new Transit on 2/16/15. The vehicle arrived at Paramus All American Ford the end of April. It was incorrect. The salesman who was knowledgeable and helpful tried to find the right vehicle in the area, but could not. He had inadvertently ordered the Transit with a medium roof and not the low roof I had requested. On 5/8/15, I had to reorder it and the salesman said that production had improved and that I should get it in June. In the meantime, the brakes on my current van failed and I had to spend $1,200.00 for new brakes.The van did not arrive in June and it did not arrive in July. The salesman suggested I call Ford to seek compensation. I spoke to a customer rep on 6/7 who said the van was due in this month (today in fact) and would not offer any reimbursement for the money I spent on repairs or time waiting. I spoke to a supervisor yesterday and had a similar conversation. It has been 6 MONTHS! Ford has my $3000.00 and I dont have the vehicle. I wanted to buy American and have been a loyal Ford customer. This is their customer service? Terrible. I am at my wits end.

About a month ago I purchased a vehicle at five Star Ford in Georgia at five star Ford, after I bought the vehicle I brought it home to New York where I live. About three weeks later I was detailing the vehicle and noticed that the passenger side front fender had little circles. About 10 of them that look like there was touch up paint over them. After I noticed them I immediately called my local Ford dealership and ask them to take a look at the truck. Once I took the truck to them and they looked at the truck and they told me that this truck had some kind of damage done to it and that they try to touch it up at either the dealership or the Ford factory plant. So I immediately contacted the dealership in Georgia where I purchased this vehicle. They told me oh go get a second opinion so which at that point I took it to another Ford dealership and they said the same thing. So The other Ford dealership told me that there was over $1300 in damage to fix it.So I called The dealer back where I bought it and they informed me to call ford itself, so I explained the matter to ford. They gave me a case number and Ive been going back-and-forth with the Ford representative and they wanted to give me money towards it to fix, so I explained to the representative at ford that that is bull crap. I purchased a brand new truck and expected a new truck not something that had damage. I have a total of three fords through them right now. I am a loyal customer and they are gonna tell me they will give me some money towards it when they sold me a truck like that that was supposedly brand new. not even to cover it under warranty.This is like a bad dream, a 54000 dollar truck I bought brand new and they dont wanna cover it. So to everyone that reads this DO not buy a Ford. They are the worst company to their customers after the purchase especially how loyal I been to them. I own 170000 in fords right now Im still paying on and have had 15 previous fords and Im only 30 years old. They have lost me as a customer for life! I hope this helps further ford buyers in their next purchase to see how bad their customer service is.

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

Have had 4 door latches break on my 2013 Fiesta. 2 of them broke while the car was moving. Service guys at Southwest Ford were wonderful. But when they turned me over to customer service lead Amelia **, I tried to call her for 2 weeks to find out what they were going to do. Never did hear back from her. Finally one of the other flunkies called me back and was so rude and short that I could not even talk to her. Now just found out my case is closed without ever hearing from anyone. I volunteered to take any of their families for a drive in my piece of crap car, but no one accepted the offer. Wonder why. Cannot wait to pay this pathetic vehicle down enough to trade it in. Ford is the most disappointing company I have ever had to deal with and will never make that mistake again. Not that I really expect anyone from Ford to read this. Case **. Pathetic cars and customer service.

I purchased a 2019 Edge ST and its already been to the dealership twice. Neither of which they have confirmed anything (on paper). My transmission gets to 3rd gear then comes out of gear, continuing to rev, before finally kicking over to 4th gear after a couple of seconds. Same gear, every time. First time I took it in (January 2019), they said the tech couldnt duplicate it, so I took him for a drive. He saw what it was doing but because his little laptop didnt show anything, he wrote on the work order he couldnt confirm the issue. They cleared the adaptive learning it apparently has and all was fine for a couple of weeks. Then, same gear, same issue. Took it back (March 2019). Same response - cant confirm and its not throwing a code soooo... here I sit. It also jumps forward when trying to slow down (ie pull into parking spot or stop sign) but I wont even make the attempt to get them to duplicate that issue.

I was hit with a 2015 Dodge journey on the passenger side. The speed I was hit it wasnt for that much damage, the truck couldnt take it as it should, it bent the frame. The truck was totalled, and the Dodge journey only had minor damage on the front corner driver side. The plastic cover and the hood bent on the corner and some plastic parts totally repairable. Definitely ford has to do a lot better and redo this whole truck that drives like a Japanese car. The vibration for any little pothole is another story, terrible.

Ive had 2 vehicles now that have had this problem, 2014 Escape & my new 2015 Explorer. With both vehicles the leather gets a dark color on the seat backs not the seats themselves. Ive been told numerous times Ford warranty wont cover it because they dont classify this as a defect. They tell me its a fabric transfer. How can it be a fabric transfer when I wear white most of the time because I live in Florida? So today I get a reply from Pauline in the Ford customer service department stating Ford will not do anything to fix this problem. I know Im not the only Ford owner with this problem. So Ive invested $200 on specially made seat covers for the explorer because of the airbags. Needless to say this is my last investment in a Ford product. Im just plain tired of arguing with a brick wall. The dealership had one of their people put shoe polish on as a temporary fix. REALLY!?! Id like to hear if any other Ford owners have had this same problem. Feel free to email me: **. I know Im not crazy, that this is a problem Ford just doesnt want to fix. Everything else is great with the vehicle, performance & handling are everything I expected. Its a great vehicle except for this stone color leather interior.

I bought a 2016 F-150 and absolutely loved it! My issue is not with the truck itself, but with the lack of customer service from the dealer all the way to Ford Credit. I would have Ford do the regular maintenance on the truck and with that regular maintenance came regular frustration. When told that it would be ready at a certain time they never delivered. When you call to ask when it would be ready, no one had an answer. Due to financial situation and wanting to help my parents out, I sold my truck. Not because I wanted to, but because it had to be done. When trying to process the paper work at local Ford deal, they were more worried about eating chips and salsa in the manager’s office instead of getting things finalized and me out the door. After 2 hours they finally had me sign the little amount of paperwork I needed and I was out the door. I was told that the reimbursement check for the over pay would be in my mail in 3-4 weeks. After numerous conversations with Ford Credit CS, and 7 week of waiting, theyve decided to stop payment and reissue the check. Did they offer to expedite it, or send it with a tracking number? No... I loved my truck… It reminded me of the summers I got to spend with my grandfather riding around in his. However, I believe the price you pay for a product should represent the quality of their customer service as well. Ford, your customer service in all departments needs to be improved. You put a high price on your vehicles, your customer service should be better equipped, better trained, and better ready to serve the people that buy your vehicles. Based on my CS experience with Ford, I doubt I will be back to get another one in my future, nor will I recommend it to anyone.

Ford has great salespeople. When they are trying to sell you they are the best cars on the market. But as soon as something goes wrong nothing is covered by the warranty. They had an excuse for everything.

CVT TRANSMISSION... BREAKS DOWN AND LEAVES YOU STRANDED. Ford will not back it and theres a class action suit against Ford and they dont care! Google CVT Mercury Montego or Ford Freestyle and hundreds of complaints. Do not buy Ford Mercury as they dont care!

I bought my 2014 Ford Fiesta Sedan (manual) in late 2013/early 2014 from Sun State Ford in Orlando FL. The car was BRAND NEW. Literally, I drove it off the lot with 7 miles on it. Fast forward to August 2016 and my transmission no longer goes into 3rd gear. I call Sun State Ford and leave a message, wait 2 days... no call back, I call again, no call back, call again next week, no call back. This process continues on for another 2-3 weeks until I finally got back from my travels abroad and decide to call them and act like a new customer. This time I do get a call back and they are more than happy to sell me a new car with their wonderful 15 year 150k mile warranty. After I get all the info I need and confirmation that drivetrain will be covered for 15 years and 150k miles, I change up the story and tell them about the car I bought and how the Finance Manager thats in charge of warranty claims like mine will not speak to me or return my calls.Fast forward 10 minutes of back and fort Q&A from Sun State Ford customer service rep and she tells me Im going to walk to the other side of our campus and have the manager call you directly, please allow me no more than 5 minutes. I oblige and thank her for her wonderful customer service and help, considering shes been the only one to ease my headache of 3 weeks now, almost a month. 5 minutes go by, 10 minutes go by, 15 mins go by, 30 mins go by. I call back, no answer. I call the customer service department... NO ANSWER! Are you ** kidding me???Now, I will be driving 1000 miles in my ** Sun State Ford in Orlando, FL from Baltimore, MD just to raise hell. At the same time I have paid my lawyer $400 to start working on my case. Good luck Ford and Sun State Ford in Orlando FL. Have fun fixing my car and paying me for it. 1/10 Service. NEVER EVER buying a car from Ford again. Also, my lawyer is set to start a class action lawsuit because apparently there are 100-400 similar issues to mine all over the US.

Id purchased a slightly used ford fusion but upon the garages inspection they hadnt bolted the calipers in place so it was being fixed. I had a loan of Taurus I was hit head on by a jeep grand Cherokee and it ran over the driver’s side of car, spun me around, tore their own tire completely off wires wheel and all but didnt even crack the windshield or dent the hood. There were tire tracks directly in from of my line of vision. Im glad the airbag blocked the view of underside of it. I did shortly after purchase an expedition smaller vehicles Im nervous in but do believe if Id had a different manufacturer the outcome would have been significantly worse.