My wife purchased the extended warranty service from Frigidaire in case our Frigidaire washing machine or dryer went out. After our washer stopped working due to some type of drum problem. Frigidaire sent a technician (American TV and electronics), who did not open the washer but tried to inspect the problem by trying to spin the drum. According to the technician there was something stuck in the drum and they required authorization from Frigidaire to continue with repairs. Frigidaire refused to authorize repair and called it customer neglect. Well, I opened the washing machine myself and opened the washer tub assembly, only difficulty was the weight of the tub assembly.Needless to say there was no clothing stuck in the drum. I ordered the rear bearing (manufacturer defective; 1 year old Frigidaire affinity washer - $900.00 dollars) which I personally switched. Washer is working perfectly. Lazy technicians did not want to check interior problem. Requested refund for extended warranty for both washer and dryer. Frigidaire said that they were going to charge technicians fee. Two weeks have passed and there has been no refund. By the way when my wife called Frigidaire they kept telling her that their district manager had been e-mailed for authorization. Being in retail myself all decisions go to location manager. As a school teacher I will let my students now that Frigidaire will not stand by their product, nor their warranty promise.

I bought a set of products including dishwasher, fridge and stove from Frigidaire. Purchase about 2 years ago. Fridge is bottom freezer, the bottom piece plastic is broke off, the ice machine works about 50/50. The dishwasher has rusted out, the stove is holding up well as well as the mic. I would not recommend the products. I will stick to Samsung or GE.

We purchased all Frigidaire appliances 4 years ago and we have not been happy with any of them! Our ice maker stopped working 3 months ago and our gas range scratched up so easily on the top by the burner grills that we had that replaced after 6 months! We also had to replace the bottom panel in the oven because it scratched with normal cleaning using a scrubby. Now I have a permanent white spot in between the glass on the oven door. Sent an email to Frigidaire with my dissatisfaction for both appliances and heard nothing! We too are retired and we do not abuse our appliances. I’ve had ranges and refrigerators that have lasted for more than 20 years and still looked brand new. Do not buy Frigidaire appliances. Lowe’s doesn’t care and apparently either does Frigidaire. Cheaply made and made to fall apart after 5 years.

When the original light bulb in the refrigerated section of my Frigidaire side-by-side burnt out, I really didnt think it was so unusual. Ill just purchase a new bulb and replace it. This should be simple. Well, not so simple. Upon attempting to remove the bulb, it would not turn. I was afraid to apply excessive force since I didnt want to break it off in the socket. I couldnt understand why I was having so much difficulty removing a light bulb. So I poked my head in the refrigerator to get a closer look. I was amazed and concerned at what I saw. The bulb had burned the plastic lining above it. The bulb was stuck to the top of the liner. After several more attempts to remove the bulb, I finally succeeded. There is a considerable amount of damage to the liner, including a small hole in the middle of the egg size crater that was created by the hot light bulb. Im not only concerned that this has compromised the cooling capacity of my refrigerator. But that it could be a potential fire hazard. Still, I continue, with increasing doubt, to replace light bulbs with increasing frequency. I just installed the fourth bulb. Please help! Am I and my family in any immediate danger from this defective product?

We purchased this higher end Microwave from Frigidaire and the screws to the handle fell into the microwave door panel, one at a time, beginning approximately 14 months after it was purchased. The microwave does not undergo rigorous treatment as it is just two of us who live in my house and we may use it once or twice a day if we use it at all. This does not seem to be an exclusive concern as I see many reports with the same issue on the internet. Instructions to fix it have labels that warn of potential radiation leakage and there is no other viable work around. If Frigidaire is knowingly installing potentially faulty door handles with no easy fix but encouraging customers to use a certified technician and parts for a problem they know the microwave will have, then I think they should be liable for any damages and they should be required to resolve the issue.

Beware Frigidaire Gallery 22.6 Cu. Ft. French door counter-depth - I purchased this fridge on March 15, 2012. It took delivery a week or two later. It is a beautiful fridge, which does not leave fingerprints on the front except on the handles. The counter depth is nice. However, the fridge stopped cooling properly on September 5th, not quite to the 6 months’ mark. The thermostat and possibly the compressor both failed. Fortunately, still under warranty. Unfortunately, Frigidaire does not contract with the larger, easier to get appointments and faster repair companies. I live in a large metro area and had 4 choices. Two of which are several counties away from me. So now 12 days after the repairman was finally able to come to diagnose, they are waiting on parts and I am now 16 days into no fridge and taking my family out for all meals. First visit, they diagnosed the fan unit and the thermostat. It took 7 days to get parts. When they installed those, they found that the door sensor is faulty. Now waiting on more parts. I also bought the matching dishwasher, hopefully not the same issues. I would recommend you purchase an extended warranty, which I will, but through a third party sufficiently able to provide proper service in your area. Im most annoyed that my Kenmore/Whirlpool fridge that this replaced never once had an issue in the 11 years I used it. It was just no longer a good fit in the remodeled kitchen. My favorite part of this entire thing - On Frigidaires website, they allow you to rate their products and post them. They send you an email asking you to click a link to confirm your review, only the link doesnt work! Funny. I wonder if I rated it 5 stars if the link would magically work.

Ordered a replacement part from this company and they sent the wrong piece. Discovered a problem with the people they have in the ordering department. They do not listen to you, make promises they never keep and the supervisors go only by the reps notes so they intentionally do not put anything in those notes to protect themselves. Called three times for a return form and I was told I never called. Ordered my part from a small business and received it in one day. Terrible customer service.Bought Frigidaire refrigerator, stove and dishwasher for the new addition in 2014. Fridge burned out the motherboard 3 years later (used a 50 year old Sears Coldspot that still works for weeks). Ice maker has always had cubes that stick so it clunks till you pull out the cube. Hardly ever use it. The one time I did turn it on and didnt hear the clunking but when I opened the door I found the entire freezer frozen in a giant ice cube from top to bottom. The dishwasher has had a heat sensor burn out. Also the wash cycle would never advanced till our repairman (not a Frigidaire repairman) told us about a design flaw. You cant use the Hot Wash Cycle ever because it will never heat the water enough to advance out of the wash cycle. The oven door has slots so if you accidentally spill you have to take the entire door apart to clean. Will never buy this product again.

French door refrigerator - Purchased in 2016. After a year the ice maker leaked and the build up prevented the door from closing. Bought from Gerhards in Glenside. Paid for 5 year warranty. The mechanic came out reattached water tube. This was October 2017. Ice maker froze again June 2018. Mechanic reattached hose and realigned. June 2018, the ice maker is over filling and leaking into the ice tray. The ice maker has problems.

I purchased a built-in dishwasher, and I have run it a total of 6 times since my purchase. The problem is that it leaks. I have had service to my house for this issue 3 times so far and waiting for the next service call next week. I called the customer service department and they acted like its my fault this is happening. Maybe it is my fault and should just live with putting storage bin in the basement below the washer to catch the water. Perhaps legal action is my next option. Buyer beware!!! This could be in store for you.

I had recently purchased a stove, dishwasher, washer and dryer. Have had problems with all of them. Stove - just before Christmas stove cracked out. Called Spencers home and appliances. They fixed it. Microwave started sparking. Spencers fixed it. Dishwasher - 2 days after install control panel went out. Spencers came out and fixed it. Dryer hinge wont stay closed. Spencers came out and fixed it. ALL FRIGIDAIRE products!!!!! Now here is the sad part. Dishwasher control panel went out again just about 12 months after it was replaced. WOW!! DRYER door broke again. Im starting to see a pattern!!! Ive had to have this stuff fixed. Called customer service. This was a joke. Finally I was baked into a corner where I had to buy their warranty. 250 dollars but didnt go into effect until a month out. Then they put the warranty on the wrong appliances but they didnt care. Then they didnt bother telling me they were going to fix it without me purchasing the warranty. So at the end of the road I got no help from Elizabeth their supervisor. This company plays the odds of who will actually keep coming after them. Dont buy their products. I own a construction company. I am hiring 25 people to stand out in front of a lot of their stores with sign in protest. I will go buy new products.. Yes this will all cost me a lot of money but its going to cost them more. What this company is doing is not right or ethical They will hide behind their warranties to get over on people instead of doing the right thing. Next is BBB.

I redid my kitchen and bought the Frigidaire professional series range, fridge and dishwasher. The 1st stove had to be replaced within a month for electrical problems, 2nd stove the wire was shorted out and the burner did not work. The fridge drawers were put together with tape from the factory and were broken. Sent me new ones, wrong ones. I have owned Frigidaire for over 30 years. They have gone downhill and I would never buy their appliances again. Also, dealing with customer service - you are on hold for 20 minutes. Some people are rude. Some are nice. I was swayed away from Samsung and LG because all the dealers told me you cannot get repair people to fix them. I dont know what I would next time. I was also suppose to get an extended warranty for 1 year parts and labor on the range. Havent seen it come through the mail yet.

This washer is quiet and does a very good job. We bought an almost new unit from a neighbor. I really like the stackable feature. And both washer and dryer are quite large capacity. The unit fits into a small closet that was converted with hookups.

STAY AWAY FROM THIS COMPANYS BRANDS! I have a Frigidaire french door refrigerator that I bought new four years ago. I did not purchase the extended warranty and during the first year, I had at least two service calls for the unit not cooling. After the warranty period, the freezer would frost over and actually had ice build up inside the drawer that required I do a manual defrost.I came home from a trip and the temp in the refrigerator was at 67 degrees but the freezer was still working. The appliance repair tech that came to evaluate the unit said that both computers on the unit were not functioning and the repair was going to be ~ $500. He ordered the computers and when he came back, he pulled out the unit to check the freon and the back of the refrigerator was rusted. Its a known issue with Frigidaire and he called them to explain the issue so I filed a ticket to see what they would do for me. The options were that they would possibly replace it or pay a reasonable amount to me based on depreciation. I was told by the rep at the call center that the refrigerator was under a do not repair order so it should be repaired.After 10 days of waiting for the company to evaluate the unit, their final offer was a 25% rebate on another model. Ive been out several hundred dollars and am going to be out another $500 for computers on a unit that they know is defective or $1300 to replace the refrigerator. Im just going to bite the bullet and repair the thing vs. buying another piece of crap Frigidaire and be out approximately $1300 with the rebate that they offered. Really not good customer service that you admit the unit is defective and issue a do not repair order but dont back up your appliances. The builder put Frigidaire in my home, Stove, Microwave, Dishwasher but I guarantee you that as they fail, it wont be Frigidaire or any GE brand that will replace them. SHAME on YOU.

My experience with my Frigidaire Gallery has not been a good one. I purchase a set and paid for extended warranty in 2011. Within my first year of my purchase I have had issues with the refrigerator and stove. The first refrigerator had a recall and I was given another one. Once I received the new one I had to call a tech through ACH a company that was referred by the insurance for any problems with the product. I was paying a monthly fee for the service that only resolved the issue temporarily.After paying for service that wasnt beneficial cost-wise, I canceled. The appliances are not good and doesnt withhold the value at all. I refuse to constantly pay for service on a product that is always in need of repair. As of now my ice maker is NOT working, the dishwasher is NOT working, two of the five burners are NOT working, and last but not least the microwave doesnt get warmer or cook. It just go through the motions of coming on.Im clearly NOT satisfied with the products and know there is nothing that can be done without paying a large amount of money to fix. I would probably come out better buying a whole new set and a different brand. This brand is NOT what it use to be! I am overwhelmed by the reviews. Never thought that this many people had problems and I wish I would have seen this before my purchase. What is even worse is no one had a good experience and the company dont care. What a RIPOFF!!! I cant even submit unless I check one star that I dont want to give. WOW.

While running dishwasher I could smell something burning. Pulled it out and the bottom was in flames. Called and Frigidaire service rep came out and I was charged the service call only to tell me it was burnt beyond repair. They sure were not concerned that I could have lost my home. REALLY DO YOU THINK I WOULD EVER BUY THAT MAKE AGAIN? I WILL MAKE IT A POINT TO LET MANY PEOPLE KNOW HOW CONCERNED YOU ALL ARE.

I have what I consider a fairly new machine - bought in 2010. It has operated well with minimal use since my children have been grown since its purchase and since we own two homes (both with laundry) and use this less than half time. The last load I washed was fine. As I put a new load in, the error light showed E90 and it beeped. I could not get either to stop, so pulled out all the manuals that came with the washer and dryer that I got from Sears. Spent quite a while reading through all 3 to no avail. So looked online. Still there was nothing to let me know what the problem was. By this time I was feeling very frustrated. So I found an 800 number to call. I was shifted to 4 different people, repeating info several times. By the time I got to a tech, I was very frustrated. Then she could not find the particular Error code - Even with the info on her computer and available from me as to the specific machine! That seems strange. However the tech seemed to be sure that the problem is the computer board. Not sure thats the correct term. My last washing machine lasted over 20 years with no need for repairs. So I am extremely disgusted to find that the board will cost over $200.00 and the service fee will likely be at least $130.00. The tech tried to sell me an extended warranty for $215.00 (to save me money). This washer is only 4 years old! I feel hoodwinked. My washer in my other home is over 20 years old and is fine. Why would I ever buy another Sears product? Which is a shame, because I have gone to Sears for large appliances since 1971.

My washing machine has not worked since early Nov. 2016. Frigidaire has sent two different repair companies. The first one gave up as they were not able to fix it, the second repair company has not been able to figure out whats wrong with it. They tried changing the computer first which did not fix the machine. 2nd they tried changing something with the door which also did not fix the machine. It has been a pattern of trying different things without success. The current repair company has told us that the machine is not repairable and has also told the Frigidaire, but Frigidaire technicians keep insisting on trying different things.Throughout all this, We have had a total of 5 visits from the repair companies. I had to miss 3 days of work because I have to be home when they go to the home. The second company was able to work on Saturdays, but Frigidaires technicians are not available on weekend so the repair person cant talk on the phone with them while they look at the machine. I have complained about their process without any success since we still dont have a machine that works. I have spoken with 3 supervisors and one manager and keep getting the same message that their technicians still want to try something else. So they shipped some cables supposedly next day delivery on the week of 12/13 so we set up an appointment on 12/20 for the repair company to show up. The cables never made it to the home so I canceled the appointment with the repair company.I spoke with Frigidaire and now the cables were going to be deliver on 12/31 so I set another appointment with the repair company on 1/3. The cables never arrived on 12/31 so I canceled another appointment. Now Frigidaire tells me that the cables will not be deliver until 1/6/17. By now we are on two months in with a machine that is supposed be new and does not worked. I was also told by one Frigidaires support technicians that their notes showed repairs done in 1/16/16 for a similar issue with the door, before I actually moved to the new condo, purchased the condo on 2/16/16 with all new appliances. Unfortunately they are all from Frigidaire and given my current experience with this company I will never purchase and will tell friends to not purchase from this company.This also means that when the cables actually get delivered I will have to miss a 4th day of work so that the repair person can see the machine. It has been a nightmare dealing with Frigidaire as they are very insensitive to their customers needs, they seem to not care for their customers as we are now two months in without a working machine. Thank you.

We purchased a new electric double wall oven on 6/10/14. The oven takes up to 1/2 hour to reach the desired temperature. The temperature must be set 25 degrees higher than what is chosen. When using both racks in the same oven temperature drops 50 degrees. A fan blows hot air into the room to cool down the controls, well after the unit is turned off. Not bad for $1500.00.

Bought at Best Buy whole package... fridge,stove, microwave, dishwasher. I thought I was buying the best of the best. However not long after, I bought everything. About 4 months into using the fridge, the temps went wacko!!! Currently fridge temp is 63 and freezer is -30. We lost like $200-$300 worth of food. No help from customer service... Its been almost 2 weeks now and finally service guys coming today. However I have no hope as reading These reviews makes me think this is my first problem but not the LAST... Im so sad and disappointed... This is the worst buy I have ever made.

I bought all Frigidaire Gallery appliances for my kitchen. Since then my refrigerator has broken at least 4. 1st was ice maker $150 then the whole motherboard $350. Now its the water inlet valve $150 and of course all this happens after the 1st year when the warranty expires. So the way I see it I paid for a new fridge in repair. Also bottom freezer door doesnt close right and is chipping away. Stay away from the P.O.S company. I contacted them to see about recalls and such all the recalls are for the model before it. This model has the same problems but no recalls. That is the biggest scheme. Stay away from this junk box.

This side-by-side with ice maker is great. I love it and so far, we have not had any problems with it after having it for about 13 years. It was purchased at a good price. The ice maker has cubes and crushed which my family likes a lot.

Hi. I am a Frigidaire owner of many appliances. In August of this year I purchased a refrigerator from Lowe’s. 2 1/2 months later it stopped cooling. Frigidaire sent a repairman who after speaking with their tech department decided there was a leak in the internal hot gas loop which is located on the inside of the unit and could not be replaced so they suggested he put an external part on the back of the unit that would bypass the internal unit. I asked for a replacement refrigerator because it was a makeshift repair on a 2 month old refrigerator. I was told they would not replace it and this was the best they could do. I’m very disappointed with the way this was handled and will now look for a different brand of appliance in the future!!

My $2,400 fridge stopped cooling after only 5 months. I had to call a 3rd party warranty service just to get ahold of Fridigaire! They were closed 2 days after Christmas and wouldnt answer the phones. After the 3rd day I was on hold for 5-10 minutes and would be hung up on due to high volume of calls. After hours of waiting I finally got through. They did send a local technician but he is at the mercy of Frigidaire sending parts. It is the control board apparently. I had to call and was on hold for 45 minutes just to get an answer on time frame. They said 3-5 business days then who knows when the installer can get to it.I tried to file a complaint or speak to a manager and the only option was a complaint that took the man 10 minutes but said there is nothing they can do now. Going on 12 days without a working fridge now. No apology from FA, and they will not answer Twitter or FB messages. They do not have an email or chat either. My advice is to call service lines before buying thousands in appliances and see how their CS is before buying. I would not have bought from FA if I had known their products are as terrible as their service.

I am so dissatisfied with this refrigerator, all the inside walls are cracking, and the storage boxes on the door break easily, I have used it for two years and its falling apart, please consider not buying from this company.

I contacted a repair service recommended by Frigidaire. They checked the appliance and ordered parts. When they came back and removed microwave - found it was burnt out and notified the company immediately on 6/9/14. Told me if I didnt hear from Frigidaire in a couple of days to contact them with ref. number. I contacted Frigidaire after 3 days and was told by a lovely lady the paperwork is not processed yet but she will do it and give them a week. I called back a week later and was told by that representative they were waiting for pictures etc before they can process my claim. No one told the repair company or myself this was needed. Now I have to wait for these to be processed again. Repair company emailing today. Each time I called Frigidaire I had a minimum of 20 minutes wait to talk to a representative. I have gotten Frigidaire products in past and purchased the refrigerator and top oven at the same time as the microwave but I will not be purchasing any Frigidaire products again!!

I am very upset that I did not do my homework before I purchased my new kitchen. In 2007, we had a fire in our home and had to have all of our appliances replaced. I did not have a lot of time to do online research because we were busy working at our home trying to get moved back in, so now I am paying the price. The range keeps blowing the electronic board and thermosensor from overheating (which wouldnt you expect a range top to get hot), even though I had the recall done, which was supposed to correct the issue. I am very upset about Frigidaire not recalling their faulty products, as I am sure they know that they have a design issue in these ranges.I just hope that consumers research complaints about Frigidaire because they will see how poorly made their appliances are. As everyone else has said, SHAME ON YOU FRIGIDAIRE. It is sad to see expensive appliance products made in the USA that are of such low quality that you have to replace them in just a few years. Consumers be wary of anything that Frigidaire makes.

Frigidaire Gallery Series only worthy of a shooting gallery. Upon purchasing our new townhouse from a developer we opted to upgrade our appliances - all of which were Frigidaire products including washer, dryer, dishwasher, stove. A garden hose and a table fan would have been more effective than either the washer dryer combo or the dishwasher. Despite being labelled as commercial, heavy duty, super capacity it doesnt take an active imagination to realize that it must have been opposite day when the marketing team drunkenly scribbled the copy they wanted to label the washer/dryer with. We consistently have to remove wet clothes from the dryer and run it again with only a handful of pieces. It usually takes three complete cycles on the highest heat setting to dry even the most modest load of laundry. The washer stops mid cycle on account of being over weighted with a single set of bedsheets The same goes for the dishwasher which takes over 3 noisy hours to run a single normal setting wash, only to find half the pre-rinsed dishes still need to be hand washed. Complete waste of money and time. AVOID AT ALL COST.

Company is taking its time in sending a repair man to fix this brand new refrigerator that will not get cold. I have lost all my food because this new fridge will not get cold and now I have to wait around for months on end for a repair man?

Not a bad looking stove. Simple to operate. Poorly put together. Oven handle broke off. Emailed company about problem. No response. There have been several complaints for same problem from other customers.

How do we get this to some place that can help? Lets print and place in store you bought every bad comment here. I spent $1500 5 yrs ago on Frigidaire washer/dryer set. Of course my washer STOPPED WORKING AFTER 5 YEARS! I THOUGHT MORE MONEY MEANS BETTER QUALITY NOT WITH FRIGIDAIRE! I called used appliance store buy $200 washer that will be delivered Tom. Do not buy this expensive lemon. I am contacting attorney general. Someone has to stop the stores!

I have purchased Frigidaire Model FFHT1831QP, Serial BA53635473. It SUCKS!! Had to get the seals replaced. The air chamber is misaligned (water laying on top shelf). Freezer doesnt work. They called it Intermittent Freezing. Yet the place that I purchased it from (though nice) did not offer to replace & I think they could. They are to have someone come out & look at it again. I WANT A NEW ONE! I didnt pay almost 700 dollars to have a brand new refrigerator already need several repairs. Then later when it has more problems Ill have to pay for it. Quite frankly Id love my money back & Id buy a totally different brand. My last refrigerator lasted me around 30 years with NO problems during this time. SO far I am not happy with the place that I purchased the refrigerator from as I believe they could offer to replace it immediately. I am not happy with Frigidaire so far. I will be happiest with a total refund. I would happy with them EASILY offering & providing me with a brand new refrigerator that is not this model/serial number & a better refrig. AS LONG AS IT ACTUALLY WORKS!!! Do NOT buy this model. The one guy that has been fixing these said that hes had calls on this model for these issues also.

I purchased a Frigidaire refrigerator in Oct 14 for my man cave. The reason was for the ice. The ice maker has frozen up on me 3 times, April 15 (under warranty), April 16 and the last time December 16. I paid to have it repaired in April 16. So after the third time I thought I would try the factory again, yea right. Was just told that it is not unusual for this to happen and as far as they were concerned, the product is out of warranty. We have a GE Profile at the house that is approximately 9 years old and have never had a problem. I need the ice so I think I will go get another GE refrigerator and set this one on the curb with a FREE sign on it. I will also start telling everyone I know or dont know, as I walk down the aisle at Lowes, that you really dont want to be purchasing this product because if you read the other reviews, Frigidaire should be recalling this model of refrigerator.

Purchased a Frigidaire cooktop stove in 10/19/2019. Model # FFGC3626SSE Serial # 3F92501805. Order #**. At Home Depot. A week ago. I turned on one of the burners and I couldnt turn it off. Had a panic attack that I couldnt shut the gas off. The knob just spun around on the shaft. I pulled off one of the other knobs and used it to shut the gas off. I looked at that knob and it was cracked too. The other 3 knobs were split also. One more is ready to brake. I’m afraid to use my stove. All 5 Knobs are defective! I read CNN said Frigidaire is closing their Memphis factory, and laying off 530 people in 2020. Not good. Frigidaire customer service told me knobs were considered cosmetic and not covered in the 1 yr. I asked how can such an essential part of the stove be considered cosmetic? No knobs. No gas. No cook! All I got was I would have to pay out of my pocket for 5 new knobs. Cost $221.63 and they were out of stock. I would have to wait till May 28. Told her that was not acceptable. Said they would give me half price if they could find another co. to get them from. Was told today (4/1/20) they couldnt. Now, because they couldnt get them anywhere else, the half price was off the table.I did some research and found a co. (Marcone) that has 19. Told Frigidaire. They said they didnt do business with Marcone a nationwide co. They took my info and said they would look into it. Still waiting. I have a cooktop stove with one burner out and 4 others ready to go out and no help in sight, without having to paying 1/3 the price of the cooktop and wait almost 2 mo. for knobs. Ill never buy another Electrolux product again!! In January my daughter bought us a Frigidaire refrigerator. Had one in the 80s. It lasted over 10 years. Bad mistake. I feel it’s a ticking time bomb.

I purchased Frigidaire Gallery appliances for my new kitchen in 2016. The dishwasher stopped working last January after the extended warranty I purchased had expired. The repairman said the motherboard was burned up. He replaced it, and the cost was around $400. Today it stopped working again. Do not buy Frigidaire, even if the price is tempting. Piece of junk! Getting another brand.

Bought 15 new appliances, 3 of them need to be fixed. I have been waiting 2 months for some to service them and I still have not got the right parts and they keep on rescheduling my appointment. I have called many times. Still waiting!!! I probably wont even have an oven to cook in for Thanksgiving in my new home. What a joke with all the money I spent.

Purchased a stainless steel slide-in stove from Sears 2 years ago. It is a beautiful stove and my wife was very happy with it. She had called Frigidaire a few days after it was installed to find out what to use to clean and purchased all of the recommended cleaners. This stove was always immaculate. After about a year and a half the stainless steel control panel started peeling in a few spots making this otherwise beautiful stove look terrible. We checked our brochures and owners manuals and they all stated that it was made of stainless steel when in reality it is made of aluminum coated to look like stainless. We called Frigidaires customer service and I use that term loosely and asked them why my stainless stove is made of fake stainless and that told me it was real stainless. When I explained that mine was coated aluminum, they said they would have the technical people look into it and get back to me. They contacted me later and explained that my wife had scrubbed the outer layer of stainless steel off. What? And that for $250 they could send me a new stainless steel control panel. What? Thats right they are still trying to tell me that its stainless. Im not an attorney but this sure sounds fraudulent to me. I had good experiences in the past with Frigidaire but to misrepresent what you are selling is fraud and fortunately there are many other manufacturers to chose from.

Very quiet. Does excellent job of cleaning dishes without rinsing them first. Cleaning cycle is shorter than most other brands. Has 6 different wash cycles and 4 different drying cycles. The silverware tray is easy to fill and keeps them separated. Very reliable. It's approximately 10 years old and never had service on it.

I bought this range in December of last year and already the top of the range is wearing away under one of the burners. When I contacted Frigidaire, they told me nothing could be done about it since it was beyond the 90-day warranty. I was also asked whether I used different sized pots on it! I was also offered touch-up paint for a cost of $22? I cant imagine what my stove top will look like in 5 or even 10 years. Frigidaire should be replacing my stove top as there is no doubt that the finish is defective.

I read a lot of reviews before purchasing all new appliances for my kitchen.....Ive been a Frigidaire user in the past and loved the quality of the appliances. I was concerned about some comments on this site, so I investigated other sites and stores. I am extremely happy with the new smudge-proof stainless Professional Series appliances. With 9 grandchildren and a house at the beach these appliances take a beating. Ice maker is amazing....constant ice and quick too!..Range looks and works great...perfect temp rate. Dishwasher is quiet and cleans very well...I got the plastic tub as I always had a problem with wet tub and wet dishes with the stainless interior and I am happy with the choice. Finally, the micro....did have to have service out as soon as we installed...It was due to a loose interior part.....Fixed in 5 minutes by a very professional looking/acting repairman. So, I would recommend the Frigidaire products.....Price is great, products look stylish, and work very well. I did get extended warranty...just in case. Compared with my kids Sub Zero and GE Profile products.......I got the best deal!

I purchased a Frigidaire Gallery refrigerator from Home Depot less than a month ago and it’s been a poor decision since date of delivery. My parents and several friends have bought Frigidaire so I felt confident in my choice however their unwillingness to back their product that is only hours old has lost them future business. The fridge was delivered with uneven doors and a squeak that sounds like an old bed frame. They sent a tech who made the doors even but they still don’t shut flush. On top of that the fridge squeaks when we close the door or even touch the fridge, it’s ridiculous!! I asked for a new refrigerator and they have the NERVE to say “the squeak is not under warranty because the tech said it’s just a cosmetic nuisance”!! REALLY??? Well I just spent $2000 on this fridge and expect it to be free of “cosmetic nuisances”! Anyway they have yet to do anything except send technicians who tell me the fridge is not broke.The one guy actually told me to demand another be sent to me. I called Home Depot where I bought it and they said they need Frigidaire cooperation or else I will have a fee. This is nuts!!! I understand things happen, I just wanted it to be resolved especially since it had just been delivered! I will never buy Frigidaire again and I intend to write a review in as many locations as I possibly can. Not to mention, I plan to spread the word like it’s my darn job!! Had they made this right I would have earned them business but now it will cost them business. They don’t seem to care either! One more note, the girl on the phone told me these aren’t made like cars and aren’t supposed to last. LOL. Well I thought it would last longer than a few hours! Very disappointed in the brand and Home Depot!! Plus, train your people not to make those irritating comments, it doesn’t help your reputation at all!

I purchased all new appliances for our kitchen 3 years ago. We bought the professional series 2 door refrigerator with the bottom freezer, the professional dishwasher, the professional cooktop, the professional double oven and the gallery convection/microwave with the ventless hood.. We have had continual issues with the double oven model number fpet3077rfa. Initial install the motherboard and fans burned and almost caught our house on fire. Then we used the self cleaning mode a few months later and the upper oven had several failures and took over 2 months to get it properly repaired. Now both ovens do not cook food evenly. The back half will be burned and the front half will not be fully cooked.Two weeks ago our convection/microwave model number fgmv154clfa completely stopped working. It is not the breaker and there is power to the unit. We have called a service company but they are two weeks out before they can make it here. Our refrigerator is making strange noises and with all we have had to deal with it is overwhelming. We spent a lot of money getting what we thought was quality, top of the line appliances that would last us 10 years plus and they have been problems since day 1. We will not purchase Frigidaire products again.C.

CAS is knowingly selling defective merchandise and Frigidaire continues to sell defective product. Within hours of plugging in our new Frigidaire refrigerator it started making a ridiculously loud buzzer sound and would go off every couple of hours. >We found out CAS is aware of Frigidaires having this issue but continue to sell it; no warning. >CAS has a returns policy in place that doesnt allow returns of defective products. CAS removes themselves from customer responsibility and puts it on the manufacturer, the process is for you to have the manufacturer send a technician.... >No offer of refund or exchange. >We have asked for a refund every day and have been denied. >Provide minimal communication - email only; 1 call back and no CAS escalation process.>Leaves us, our kids, with no refrigerator 5 days and counting.

My range is 2 years old and have already had the bottom or the oven replaced 3 times because the porcelain on the bottom cracks, which then sends out a horrible smell and ruins your food. I receive no help from Frigidaire since it is out of its one year manufacture warranty even though the first time was only 4 months old. The Frigidaire company will not even talk to me. When I ask to speak to a manager, I am told their managers do not speak to consumers. My extended warranty is from Lowes; their service center only knows how to answer a question reading off a script. Now my electric board went out so again I go weeks without a oven. What happen to the day when the customer meant something to a business.

I purchased an over the stove microwave 2.5 years ago for under $350. It has worked well but the glass turntable was broken on our granite counter top. The cost for a replacement it $140! I have found that Frigidaire not only offers very poor quality products but poorly designed ones also. I will never again purchase anything from Frigidaire or Electrolux.

Dries clothes well and has a number of settings to ensure that your clothes are treated nicely. We use the delicate settings more usually to limit our clothes from being beat up - even so, they're always dry.

In 2010 I remodeled my kitchen and thought I was purchasing a great product from a company located close to my home. The professional series complete kitchen. Within 4 months the refrigerator quit (under warranty). I called and service tech was sent. The diagnosis code was CY SE or communication error. They replaced the unit after 1 and 1/2 months without a fridge. The new unit lasted just 13 months and same error code (now out of warranty). Repair with new computer and display board, cost $379. Less than 1 year and same issue and repair, cost $405. Now again same issue. Service Tech ordered new boards installed. No power. Ordered next set no display but it had power again. Bad board. Service Tech called Frigidaire service tech and was told 9 out of 10 of the boards we have at distribution points are no good. Now I have been out of a working refrigerator for 1 month. May not be able to get another computer board for at least week since there are none in close supply. If it is able to be repaired it will be another $400. Customer service rep told me today there is nothing she could do since it is out of warranty(Mfg date: 08/10). She also said Dont you realize things break? Cost for 3 years including purchase, install, cost of repairs so far $3308.

18 months ago we purchased a Kenmore Laundry center, model 970L97422F0, that was made Frigidaire. The washer DOES NOT fill with enough water to do the cleaning. More often than not there are dry spots. We had the repairman out twice and his only solution for the problem was to add a pail of water before starting the machine, so to trick it to think that the weight was more. Also it is the nosiest washer we have ever owned!! It sounds like a cement mixer when it is running. Phone calls to Sears and Frigidaire go unanswered. The last email I sent to them, over two weeks ago, only received an automatic response saying someone would be back to me within 24 hours - you guessed it, they didnt reply.

Frigidaire Refrigerator Model # LGHB2867PFLA: We purchased our refrigerator less than a year ago from Lowes. On November 16th the circuit board and inverter went out of the appliance. Got word today the part will not be available until December 8th. Mind you the appliance is only 10 months old. I will never buy another Frigidaire appliance. Im only giving it one star due to the fact that its the least amount I can rate Frigidaire.

Grab a bag of popcorn and get ready... I bought the dishwasher, back in March 2016 from the local Home Depot store for my remodeled kitchen. The unit worked perfect for the first 10 to 11 months. Note, I dont have any kids and the unit did get used a lot. Maybe 2 times a month. Around Jan/Feb 2017 the unit began to leak from under the door. I called the company & explained to them in detail the problem. They set me up with a 3rd party service repairman (contracted out) by their choice. This guy arrives a week later. He had to be about 80 some years old. I had to help him off the floor, as he couldnt get up on his own. He told me he thought he knew what the problem was, would order a part, & get back to me. About 2 weeks went by and never heard from this guy, at least to update me. I called him & politely left him a few messages, and he never returned my calls. I called Frigidaire and told them the same. They called the repair guy and got back to me & said he was backed up with other customers. I told Frigidaire, thats no excuse not to at least return my calls. I asked for another service company and they agreed, but it wasnt easy. The other service company came a week later. It took this service company a total of 6 visits over 2 to 3 months to try and diagnose the problem at which by the 3rd visit the service repairman said, this unit is unrepairable but Frigidaire is going to make me try and do everything possible before a replacement, thats how shady they are. At the 5th visit while the repairman was trying to fix the unit, he had Frigidaire Corporate Repair Center on speaker phone. They suggested to the repairman (as I overheard the conversation) that to go ahead and find parts from a different model or dishwasher company and start replacing the customers dishwasher parts with them. I started to flip. The repairman said we are not going that route. Thats like taking parts of a 1990 junk car and putting them on a 2017 Caddy. LMFAO. So just think what kind of replacement appliances Frigidaire sends to customers. HMMM. OBVIOUSLY NOT BRAND NEW ONES.Finally, after the 6th service call Frigidaire replaced the unit on May 12, 2017. It arrived and was set up. It worked for the first few hours/day. The next morning I got up and ran a cycle following the directions precisely. Guess what? It leaked. LMFAO. I called the company back told them about the problem. The company was really rude and ignorant on the phone with me. I told them I dont have time for another 6 service calls with my job, etc. Furthermore, I dont want a replacement unit, just my money back as the unit was nearly $675. I told them I wanted to take my business elsewhere. A day later, another corporate bigwig called me and said we will deliver you a 3rd unit without repairing the 2nd one. I thought, well, Ill hope for the best, even though this is not what I wanted. A week after Memorial Day my 3rd unit arrives. It was set up by their 3rd party contractor. They turned it on and BAM, the piece of junk malfunctioned and started to leak. The 3rd party company assured me it was not on my end as far as plumbing, etc, as I already had all this looked at. The 3rd party company (who Frigidaire pays) educated me, the consumer, that they are taking my 2nd unit and leaving the 3rd unit at my house and on the paper statement writing 3rd unit set up properly, malfunctioning/leaking. The 3rd party company told me to contact Frigidaire for further instructions on what to do with the unit on how to get refund/replacement. I called Frigidaire and explained the same to them and they were nasty on the phone to me, stating it was all my fault for signing for it and now they have to go ahead with scheduling repairs. I told them NO REPAIRS. I told them come get the junk unit and give me a refund, but they REFUSE to agree with the CUSTOMER and keeping saying on the phone I understand your frustration. I tell them they are a bunch of clowns trained to say that, because if they were in my shoes they wouldnt be saying that. Their final sentence to me was, when you are ready for the repairs call us back. Then those ** hung up. Doesnt make sense how the 2nd unit was replaced without any repairs but now they want to go ahead and make repairs to the 3rd one? What a bunch of ass clowns.I am now working with my local Home Depot. A nice manager is working on the case for me. He is going to work with vendor and submit a claim for the lemon law. I should hear back within the next day or two. I told Home Depot I will gladly keep my $675 within the store if I can just bring the stupid junk unit back and get a different brand/unit not Frigidaire product. The manager agrees I have been thru way too much. Frigidaire customer service is absolutely horrible and sucks. They are the most ignorant people I have ever dealt with my life. I have seen and heard dogs at a local SPCA get treated better than this company treats humans, its disgusting. Think long and hard before committing and buying any of these products because in the long run it just isnt worth it!

I purchased a Frigidaire 22.2 cu. ft. side by side refrigerator from Best Buy. I have no real complaint with Best Buy or the refrigerator. My issue is with the Frigidaire Parts Department. I called them to obtain the correct part # for the water filter as the time to order light was on. The woman in the Parts Department gave me the part #. As I ordered the water filter from Best Buy. When it arrived I followed the instructions: remove and dispose of old water filter, install new water filter. After the old water filter was thrown away, I attempted to install the new one and it did not fit.I called the Frigidaire Parts Department and spoke with Ashley. I explained what had happened and asked that they comp me a water filter being that they gave me the wrong part # to begin with. Ashley explained to me that because I did not buy it from them they can not comp me the item. As well, as it is a special order item it will not be available for 10-14 days. This I found strange, because after I got the correct part # (hopefully) from Ashley, I ordered it from Amazon for next day delivery. HORRIBLE Customer Service.

This range came with the house I bought 3 months ago. I do not know the age of the appliance but it is sluggish and I question the accuracy of the settings. It is adequate for now, I probably would not buy this brand in the future.

I purchased a Frigidaire 27.86 cu ft FD REF LGH from Lowes on 10.5.14 and had it delivered to my new home on 1.28.15. Less than a year later the ice maker started dripping water on the wood floor and stopped making ice. I contacted Frigidaire who said that since it was over a year old, it was not under warranty and it would cost over $300 to repair through one of their recommended repair companies. The female customer service rep asked me if I would like to purchase an extended warranty for $500.After several back and forth calls to customer service about the situation I ended up paying $300 for a five-year extended warranty. The repair company came out, said he needed to order the part, and weeks later came out to repair the ice maker which is now doing the same thing again. The repairman said he would probably see me every year because it is a problem with these models having the ice maker in the refrigerator door instead of the freezer door.When I called Frigidaire this morning, the customer no service person was very rude and would not even allow me to speak. She kept talking over me, giving me the same repair company in my area and a warranty number for the service. When I asked her if there was any possible option to replace the refrigerator with another model, she said, No. I responded with, So, am I stuck with this high-end expensive but faulty design until I purchase another brand? She said, Yes, thats it! I do not recommend anyone to purchase any Frigidaire products. They have a serious customer service and customer relations issue, and they do not back their products. I am now still waiting for the Frigidaire authorized warranty repair service to call me back from over two hours ago. Last time I had to take off two days work for this repair. Not acceptable product.

My husband and I purchased new Frigidaire appliances for our daughter a few years ago. She went to Lowes and chose the Frigidaire refrigerator, dishwasher and electric range with the finish that looks like stainless steel. The electric range stopped working as soon as the one year warranty expired. My daughter called a licensed repairman who came back three times, replacing the heating element and some type of circuit board. Within a few weeks, the oven stopped working again. Every now and then it would suddenly start working again, but eventually catch on fire. My daughters husband has installed new heating elements twice, (they couldnt afford to keep calling a repairman) but the oven and stovetop worked for a while, go out, work again and then the element catches on fire. Both my daughter and I have contacted Frigidaire (Electrolux) customer service and have gotten a complete runaround. Their position is that unless there is an official recall they will do nothing. A week ago the oven caught fire again and I told my daughter not to waste any more money to have it repaired. My husband and I are going to buy her a new range, but I can promise you it will not be a Frigidaire product and I want to warn other people to avoid them as well.

Weve had this oven for four months now. It takes 30-40 minutes to preheat (to 350 or 400 degrees). The stench of resin from assembly, that the instructions promised would go away after a couple of uses, has still not gone away after 30+ uses. The racks for the oven are too narrow (or the walls of the oven are warped/poorly made). If you set a medium size casserole dish on the racks (with food in it)... the rack can fall out of its supports. I keep thinking to myself; how long have manufacturers been making ovens? Is it really that hard to provide an appliance this simple without design, manufacturing, and quality control flaws?

Had fridge for three years, broke 5 times. Two different repair places came to fix it. Fresno was bad, Bakersfield was even worse. Bakersfield tech was great but said Frigidaire has a policy that they have to try to fix it even if it cant be fixed, it would take three attempts to try to fix it. The receptionist lost our or forgot our appointments as she chuckled, but thats another review at a later time. Now Frigidaire said it would take 4 attempt to fix it. Same error code on fridge, same parts repaired on fridge 4 times. I have emails from first manager stating 3 times, now today they say 4. Kind of funny, the story keeps changing. Frigidaire claims until cost-prohibitive - it cost me 1500 plus extended warranty 500 plus 300 for food that went bad over a three-week period for each repair to be completed. So Im out 2300 now, not sure what they deem cost-prohibitive.

Bought a Frigidaire refrigerator 6 months ago. It stopped working this past Monday. Lost all my food, contacted Sears where I bought it. They would not do anything about it. Told me to contact Frigidaire customer service. They were no help at all. Could not get anyone out to fix until 3 days later. Too late, 200 to 300 dollars worth of food that was in fridge went to the dump. They had the balls to offer me 25 dollars to help on replacing food so service tech came out on Thursday. He was very helpful, the only one had sense but didnt have part to fix so had to order part.So its going to be another 3 days for the part to arrive. They dont care whether they can help you or not. All they could say was, Thats all I can do. So anyone buying this product better think about buying any Frigidaire product because they lie about speedy service and warranty is not worth a damn. I will not purchase any more of their product. Its nothing but junk.

I purchase a Washer and Dryer in Dec-2008 with extended warranty from Sears. Last year Electrolux / Frigidaire sent me a letter to purchase an extended warranty for two years if I wish. I had call them and purchase the warranty. I called them in May-2016 to check my unit for noise. They sent a tech who says nothing wrong. Few days later I received a call from their Customer service to verify my SN since the one they have under contract is not matching. I did and sure enough they have a different serial number on the contract. Now they want to cancel the contract and have me purchase a new contract and pay for the service call. They also said that I should have verified the serial number on the new offer that came from their company and it is my mistake. A corporation like Frigidaire should be more organized and can fix this type of issues and not pointing to consumer. I spent more than 6 hours on the phone trying to work with multiple customer service Managers with no solution. It seems that they just want to steal your Money and not do any service.

I have never been so disappointed and angry over a purchase. I recently built my dream home and was very excited. All my appliances are Frigidaire and had always thought it was a solid product. My one yr warranty had come to an end this past May. For several weeks now my dishwasher had not been getting the dishes clean but it would work well enough when run on heavy mode. I do not use it that often so it was more of a bother than anything until I noticed several pieces of wood flooring popping up and realized I had a leak of sorts. The builder came to take a look and we saw that water was pouring out from under the dishwasher. There was mold growing.As luck would have it my ice maker in my Frigidaire freezer stopped working as well. I called Frigidaire and was told I would have to pay for the repairs myself as it 6 months out of warranty. I have such concerns as all my other appliances are made by Frigidaire as well. So now not only are my relatively new appliances not working but I have damage to my new home. All of which I have to pay for because this company did not make a quality product.It is just myself and my daughter who is 7 that live in my home so how much wear and tear can 2 people do in a little over a year. My builder who is one of the largest in this area in NC was disgusted as well by the response from Frigidaire and told me its not the first time he has heard this and will no longer be recommending using them in the homes he builds as he wants to keep his reputation of quality homes. I can only tell people I know to NOT buy products by this company and if you do dont expect them to do the right thing. I had a Kenmore for over 15 years without any problems and I will be replacing my Frigidaire. I understand that things break but when something is so new and has very little wear and tear it is robbery. Now I am left with the repair cost of both as well as the cost of the damage to my new home.

I purchase Frigidaire Gallery appliances in 2013 and did not purchase the extended warranty. I assume the appliances will go bad, my new stove of 4 years died, my refrigerator of 4 years got a ticking noise coming from it, dont know how long my dishwasher will last, dont use it every day like my other appliances. I would advised DO NOT BUY THESE PRODUCTS, THEY ARE NOT GOOD. Frigidaire knows this, that is why they will push customers to purchase a warranty. PLEASE DO NOT PURCHASE PRODUCTS FROM FRIGIDAIRE. Also I called customer service, and was told I should have purchase that warranty, so this tells me that is making substandard products, and not only do they make money on the product, they are making it on the warranties as well. Shame on you Frigidaire.

3 appliances (stove, dishwasher, refrigerator) all gallery series. 3 headaches. Motherboard on stove went after 3 months- fixed under warranty. One burner went just before warranty expired-fixed. Dishwasher mother board went after 4 months, had it replaced by the store where I purchased it. Refrigerator ice maker stopped working, had it repaired 3 times. Finally demanded another unit from the store where I purchased it. And now refrigerator control is going haywire at a cost to me of 360.00. Im done.

This dishwasher hasnt worked correctly since first purchasing it in Feb 2020. I tried to return it to Amazon within weeks of initially buying it and was told I would have to try to get it fixed through the warranty. Amazon would not accept a return without an outside company verifying that it could not be fixed. Now- 10 months later, Ive been working with Frigidaire/Electrolux warranty repair and it is a NIGHTMARE. DO NOT buy any Frigidaire or Electrolux products. They are crap, their warranty relies on certified repair people to come out and those repair people are scamming.I have been getting multiple emails for months saying the repair people have ordered parts and they have arrived and when I call to schedule the appointment for them to come out as instructed, they tell me they have no parts and they will have to order them. Its very obvious that the repair company is ordering parts from Frigidaire and using them for something other than fixing my machine. Frigidaire will not do anything when I tell them that the repair people are lying saying that they are coming out with parts. All they tell me is that it has to be fixed because the repair company is saying it can be fixed. Its been 11 months now. Im saying that they can not fix it if it has been 11 months. I wish I would have read a review like this when trying to decide which brand to go with. My advice is go with ANY BRAND OTHER THAN FRIGIDAIRE AND AMAZON.

We bought all Frigidaire appliances (gas stove, side by side fridge and microwave) 5 years ago. The refrigerator broke down 4 times since then and then the 5th breakdown, we just replaced it. The convection fan in the stove stopped working within 1 year. The microwave is still working but the door handle keeps coming off. A few months ago, we bought a Frigidaire dishwasher because it matched our existing appliances. We must love the abuse. We started the washer last night before going to bed and woke up to see all the lights flashing and the dishes still dirty. Now, it wont do anything.Maytag, here we come! Weve already replaced the refrigerator with a Maytag. I wouldnt put another Frigidaire in my house even if it was free.

I just want to let you know about Frigidaire products! I purchased an entire kitchen suite one year ago, the Frigidaire Professional Series. Within four months, the refrigerator broke. When the repairman came, he said he couldnt fix it, and I was issued a new refrigerator. However, since they had to get it from the original place I purchased them, I had to wait about a week for the replacement. Oh, and no, they did not replace any of my food, which I lost. They told me that is not covered! Less than a year after the purchase, the dishwasher began to leak all over my pergo floor, so I had the repairman come, which luckily, it was still under warranty. Less than one month later, on Christmas eve, when I had all of my Christmas eve dinner plates in the dishwasher ready to wash, once again, the floor flooded, leaving me with a bunch of dirty dishes, and a flooded floor. Nice, right? Its just what everyone wants to do for the holidays! I called the repairman, but I also contacted Frigidaire to see if they were going to stand behind their products, and they told me they couldnt pay for the labor, because the warranty was over by about three weeks! Really, are you kidding me? They finally agreed, after I threw a fit, that they would cover the repair of the dishwasher. I had, for 11 years previous to this, Sears Kenmore products, and never had the repairman at my house for them! I am so surprised that Electrolux would even be connected with such terrible products! I wouldnt purchase a toaster if it had Frigidaire on it! I have sent an email to their corporate office, and hopefully one of them will have the decency to call me, regarding their products.

You may as well hand wash your dishes, several dont come out clean. Forget pots and pans, your wasting your time putting them through the cycle. 2nd fridge that the ice maker failed, its only 1.5 years old but out of warranty. $400 later and I have ice that wont come out the door. After a lifetime of using Fridgedaire products I will be moving on.

I purchased a Frigidaire Gallery refrigerator back in November 2011. It had the refrigerator on top and the freezer drawer was on the bottom. The Icemaker that dispensed ice was up in the freezer section. I found a couple weeks ago after pulling the refrigerator out to investigate something that there was a chunk of ice that had eaten its way through the back of the refrigerator and was rusting up all around it. When the repairman came out, he said it was a common defect found with this model (#FGHB2844LF7) because Frigidaire had not put any sealant around the ice maker so the air from the fridge was making direct contact with the air in the ice maker and was causing ice buildup in the ice maker which built up over time. The result was that the build up of ice ate a hole through the back of the refrigerator and that it was losing efficiency. The worst part was that as the ice would melt and drip down over time, it was slowly working into the wood floor and causing it to warp. If you have this product, I would look into this to ensure you dont have the issue. The repairman said this product should have been recalled years ago.

We purchased a suite of Frigidaire Gallery appliances to upgrade our kitchen. We upgraded our kitchen with a suite of Frigidaire Gallery appliances 5-6 years ago. Our household consists of 2 adults 60+ years of age (maybe this will nullify the kid factor). The range failed first - the oven went from temp setting to thermal run-away and burnt everything. We removed it, gave it away and bought a Korean product beginning with the letter L.The refrigerator quit making ice, the freezer defrosted and the refrigerator side went warm. We replaced the ice maker and a thermocouple. The ice maker is still a pain in the **, overfills the bin, shoots out of the dispenser like its fired out of a cannon. Refrigerated items freeze, the vegetable bins insure a short life for new items. The unit moans, groans and sounds like someones trapped inside. Were waiting for a sale and this thing will be GONE. The microwave just expired - DOA. It too was replaced. Next, the dishwasher quit in stages. Certain buttons for wash selection died, other worked. Error codes appeared but could be overridden with a hard reboot (circuit breaker shut off). When PF (power failure) appeared when restarting, it might, on a good day, restart BUT would stop with 48 minutes left in the cycle. Play button push lotto and you might get it to finish wash and rinse - forget drying. Replaced with brand L also. It is beyond fathoming how any Frigidaire kitchen appliance might receive a rating other than DISMAL. My suggestion: research all competitors in your budgeted price range and understand that all manufacturers will have problems .... but the failure of 4 of 4 appliances within 5-6 years? Not likely.

So far to date, our microwave since we bought these products has been serviced 3 times because the time is always running fast. Service tech has been out and changed the board with no results. It still runs fast and we keep being told the same thing. It can only be the board, yet the problem still remains. Also, we almost had a fire because the element in the oven warped and touched the bottom plate of the oven causing the plate to melt. Still with the stove, the light that shows you that the surface is hot dimly flickers all the time even though the stove has not been in use. They have been out to fix this problem as well saying a ground wire is loose, but it still does it. The built in vacuum that we purchased overheats all the time and after running it for about 5 minutes and then shutting it down, it wont start until it cools down. Had the motor replaced once already and it still doing it now. On to the latest problem, our dishwasher started leaking last night. Thought maybe just need a new door seal. Upon doing a look see, found out the water was not coming from the seal but rather from water hitting the door and coming out the bottom. After taking the dishwasher apart to see why the water was hitting the door in this fashion, I found holes in the bottom spray arm. These holes had been melted from the heater coil in the bottom of the dishwasher and the heater coil is warped in such a fashion that continued use will definitely cause a fire.

Less than 3 months old Frigidaire Professional microwave stopped working. It is 7 weeks now without a microwave, looking at another 3 weeks before parts are possibly available. Frigidaire will only replace parts.

Customer service nightmare. I purchased all new kitchen appliances from Frigidaire back in October. My microwave has broken twice. That is not the good part though. They sent someone out to reinstall the new one and they told me that the screws didnt match up so they could not install it. This was 5 weeks ago. They gave me numbers to call. No one calls me back. I have had to contact Frigidaire who also offers no advice. The truth is that the nuts on top of the microwave are not attached and rolling around loose in the machine. So there is nothing for the bolts to screw into. I have explained this again and again and nobody there understands what nuts are or the purpose of them. Frigidaire cannot wrap their brains around that and keep telling me there is nothing more that they can do. I have had a defective microwave in my kitchen since. Now the imbeciles refuse to call or email me back. I WILL NEVER BUY FROM THIS COMPANY AGAIN AND I WILL MAKE A POINT OF TELLING EVERYONE TO BEWARE.

This is the worst purchase I have ever made in my life! Purchased a complete Frigidaire kitchen package (Fridge Model FGSS2635TD, oven, microwave, dishwasher) from Brandsmart USA in Miami, Florida to install in my brand new remodeled kitchen. It took over 2 months to arrive due to Covid. Brought the new black stainless steel appliances/smudge proof and what a mistake. The paint chips off all the appliances. Had to have the refrigerator door handles replaced because of chipping, other parts chipping as well. Had to purchase paint to apply every time it comes off and you see the silver stainless steel underneath. After only using the microwave for a couple of weeks it stopped working. Contacted Frigidaire to have a technician repair. It has been 2 months the technician has been out to the house 3 times and cant repair. Every time he comes there is a new issue and additional parts are needed, which take forever to arrive since everything is on backorder. This last time the tech advised I would need an entire front door to the microwave, the entire inside has practically been replaced and still doesnt work. Frigidaire customer service is horrible!! I have had to contact them over 10 times to no avail. One agent had the audacity to tell me they cant provide me with a new microwave and that they are losing money on me since they have to send the repair tech!! Like I said it would have been cheaper to send a new microwave!! If they would have manufactured a quality product this would not have happened. Unfortunately, I have to continue to wait since Im still paying for these appliances that cost over $4000.00. Praying that nothing else happens to the other appliances!! If I could give less than one star I would. Never again.!! Do NOT buy!! Grave disappointment from this company! Totally dissatisfied!

The Frigidaire Refrigerator we purchased started developing extreme frost in the freezer from the day we purchased it. The Frigidaire Warranty Program sent 6 different repair guys out to change the freezer seal, heat up the freezer seal and reapply it, adjust the freezer door, adjust the hinges, replace the fan motor, still extreme frost from some type of air leak in the unit. They will not replace it. Theyve spent way more in parts and service than a new refrigerator would cost. The Corporate Manager who was supposed to call me back to advise on the refund of the warranty has not called back. If you get a refrigerator get the Lowes PROTECTION PLAN. LOWES has resolved this problem when Frigidaire would not. This company does not take care of its customers.

Frustration is buying an appliance that is covered under warranty. When the product breaks... Getting TERRIBLE customer service. I have a dishwasher in a rental home. It is leaking... You can see photos of the ceiling damage it has caused. They have sent 2 of their people out. I have paid for my own person to go out who was able to diagnose the problem. It is an intermittent leak so it doesnt leak all the time. No resolution. No new appliance, no fix to my product. Just this back and forth over which time my tenants dont have a dishwasher. Its been going on 2 months. I finally told them Take the piece of crap out and shove it. I will just buy a new one BUT NEVER EVER FRIGIDAIRE.

When I bought my house in 2008, I got all new Frigidaire appliances--what a mistake! My stove was serviced almost 10x in less than one year! It is supposed to be self cleaning and the inside of it looks like a nightmare! My fridge has died and I have lost all my food! Their response is sorry, you didnt get extended warranty so you will need a new one! Nice. I will be sure to tell everyone never to buy a Frigidaire appliance ever! They are the worse! I am out $300.00 in food and no refrigerator!

Moved to new house, the dishwasher didnt work. Called company customer service, they wanted tag number which I mailed out but they didnt respond for week. Contacted them they said 4-6 weeks to refund and hung up phone. Contacted again, they hung up again. I will advice never ever buy FRIGIDAIRE or ELECTROLUX products as they are worst in servicing and customer service.

We live in California and purchased a Frigidaire refrigerator to put in our newly built vacation home in Arizona. I only wished I would have looked at ALL of the reviews prior to choosing this brand. Our new home was ready 2 mos earlier than expected. We called Home Depot, where we purchased it from, to get a earlier delivery date. No problem... we scheduled it and traveled the 6 hours to spend the weekend and accept delivery of our refrigerator. The refrigerator arrived, installed and THOUGHT it was good to go. The next morning we realized the refrigerator was not cooling. We could hear it running but not cold at all. Long story (which it is) short.... we finally got someone from frigidaire to listen and they said they could not replace the broken refrigerator, they had to send someone out to try and fix it. WHAT???? we do not live in AZ it is our vacation home and we are already back in CA. The rudeness and lack of compassion was unacceptable, but nothing I could do. They scheduled a service tech to come out (yes, I had to find someone in the new neighborhood that I didnt really know to give my key to so they could let them in). The service tech said it was not repairable ... DUH. I gave them the date we were returning and they said no problem.... they will deliver then. NOPE. I received the automated call saying they would be there. Waited home all day. They did not come. I finally got hold of the delivery Manager and he said they didnt even have the refrigerator in their warehouse yet. They finally, after 6 more frantic calls from me, delivered a day later at 8:30pm!!!! The NEW refrigerator makes noise and you cant see the digital display that says water, cube, crushed ice) it does not light up. PLEASE DO NOT PURCHASE ANYTHING FROM ELECTROLUX/FRIGIDAIRE!!!! NO customer service.... and when you finally get someone, they are rude, or at least Sharon at Frigidaire Extension ** was. NEVER AGAIN!!!!

In May of this year I purchased one of this refrigerators for use in my own home. It arrived with a cracked fruit/vegetable drawer, and I called to have a new one shipped over. I had to do this twice before I received a drawer that was not cracked before arriving at my home. Recently, one of the 1/2 gallon door bins developed another large crack. This time, calling their customer service I was told that such an issue was outside their warranty terms (since it was not akin to a failed motor, leaking coolant system, etc.). Things like bins, trays, & handles are only covered by a 30-day policy. I was informed that I could order a new bin from them for $42 (plus shipping, I assume).Overall, I have mixed feelings regarding my experience with this refrigerator & with Frigidaire. The fridge keeps a stable temperature and so does its basic job, but many of the components (drawers, bins) appear to be of poor construction quality as they are made of plastic that is too thin and are therefore brittle. Their warranty policy seems to be specifically designed with this in mind, so as to minimize the companys responsibility for their own penny-pinching.

While our Frigidaire FGID2474QF built in dishwasher never cleaned well from the beginning (purchased February 2015), during Christmas week of 2019 it produced an error code i30 and would not stop running until my husband pulled the plug. In checking online we found this is a common complaint the company has not addressed. Based on other owners feedback and our experience that it never cleaned well, we feel it is not worth trying to repair. I will never purchase a Frigidaire product again. Wish it were possible to give it zero stars!!

I had my Frigidaire appliances installed 1.5 years ago. I bought the four-appliance deal for $1,700 after rebate. Just recently, my oven just stopped working from one day to the next. I literally used it once about 6 months ago. The control panel just went out. I thought it was off because of a power surge in the neighborhood. But I realized that if that was the case, the clock would have turned back on eventually by itself. But it never did. The gas burners work fine. When I called Frigidaire, they said, Sorry, youre no longer under warranty. I asked them to send a tech out at their expense since the stove was only 2.5 years old and this was obviously a defective appliance. They said no. Whats more upsetting is that I had just thrown out my old stove which I held on to for a while because I was worried about buying new appliances. And boy was I right. They just dont make anything like they used to. My old one was over 10 years old and it worked fine. Frigidaire has terrible quality and I would never purchase it again. Oh and my dishwasher doesnt work right either. Thats about $900 down the drain for those two items. Thanks, Frigidaire! Im not even going to bother trying to fix it. Maybe, I can sell it for parts.

This oven trips the dedicated circuit breaker each time a user opens the door during the cook cycle. Luckily, I have an extended service warranty. I have had a switch replaced 3 times now to get the oven going again. Frigidaire just told me they would not replace the unit because it has not been deemed non-repairable. I guess they would rather pay a $200 service call each time the switch needs replaced than replace a $270 item. Stoopid and poor customer service to boot from Frigidaire/Electrolux. I will never buy another Frigidaire product.

We bought all new Frigidaire appliances when moving into our new home 7 years ago. The first to go was the Dishwasher about 2 years ago due to leaking. We just discovered ice forming on the back of our Refrigerator then suddenly the ice maker stopped working. We can access water from the door still but the whole back of the Refrigerator is rusting out due to the ice formation and we have to buy new Refrigerator now. They offered us $500 toward a new one but will never buy from Frigidaire again. The Gas Stove is not holding up well either as the coating is peeling away from the control panel looks terrible. I am writing this now because I just discovered our Electrolux Dryer (made by Frigidaire) is also broken - on Normal setting it is stuck on Air Dry. I have seen 30 year old appliances that look better and still work. WARNING. DO NOT BUY FRIGIDAIRE.

I had outfitted my entire house with Frigidaire gallery. I’ve had nothing but problems with dishwasher and fridge. I have had a replace the vent assembly part 3 times at $150 a piece and then a control mother board at $250 and now the touch pad assembly at another $220. I could Have bought 2 new appliances forThe price of the repairs. I’ve spent almost the same on parts for my fridge with no help from Frigidaire. My experience is they break down a lot.

We purchased a new fridge in Nov 2017, did not use until March 2018, due to repairs being done on house due to hurricane Harvey, moved in late March of 2018. Within 3 months icemaker quit producing ice, this was a black stainless side by side. Repair came, fixed. Now black stainless is coming off handles, called repair and they wont fix due to being cosmetic and warranty doesnt cover, want 98.00 for handle. It is just my husband and me, no kids. Dont Buy!

Just a bit over a year old and the oven wont turn off after use. Had to reset household circuit breaker. The stove top seems to have a different grade than my last 2 flattop stove top... Extremely hard to clean.

Frigidaire appliances are the worst. We bought the Frigidaire Gallery series, all four major appliances - brand new from Appliance Factory Outlet. I will NEVER buy Frigidaire again and will not buy from Appliance Factor Outlet again. We paid extra to get the gallery series so fingerprints are less noticeable and apparently the extra money is only for that feature because the appliances have been nothing but trouble. Within 2 years we have had 7 repair calls on our refrigerator (ice machine not working, ice machine freezing/seizing up, doors not sealing, under drawer freezer ice build up, etc. etc. etc.). One time the complete cooling system went out and we had to throw out a bunch of food, of which they do not care about. Thank goodness we had the extended 10 year warranty or else we probably would have spent enough money to buy another refrigerator on service calls. Appliance Factory Outlet was less than helpful. They clearly had the attitude that its not their problem. They want the sale without any customer service. The warranty people (Brand Source) are irritated every time I have to place another repair call. I actually had Brand Source correct me after I said you guys have been out to my house a million times and she sarcastically said they told me that I have had only 7 repair calls. Unbelievable. Now we are 3 years into our new appliances and the dishwasher has broke 2 times. Unfortunately, we do not have the extended warranty on that. The oven also has had issues but suffice it to say - never buy Frigidaire appliances. I called the corporate office and they said you have to have 4 occurrences OF THE SAME EXACT PROBLEM before they will consider a replacement. I guess 7 or 8 calls on a brand new fridge isnt troublesome to them.

Love this company! I have put this brand of appliances in two homes and I have had nothing but good luck. Only glitch was handle coming loose on convection oven, which was an easy fix. I purchased the Gallery edition with smudge proof doors which is great....no fingerprints ever.

Back in August 25th, 2006 I purchased 3 Frigidaire products: stainless burner gas cooktop, a double gas wall oven and an over-the-range microwave oven from AjMadison. Out of the 3 two are broken or dont function properly. I had my entire downstairs, which included the kitchen completely, remodeled. In 2007 all the new appliances were installed. I started having problems almost right away with the microwave. The hinges started to get really loose to the point of not being able to use it unless we held the door shut. Then the exhaust fan started coming on at will. We had to literally have to unplug the exhaust fan cord. A repairman came out and we thought he had fixed the problem but shortly after that every time we use the microwave it sounds like its about to exploded. The noise is that loud. Now our gas double oven door hinges broke. We had two repairmen at different times that tried to fix the hinges but it can not be fixed or replaced. The whole oven unit has to be replaced because this stupid oven is a one piece unit. I contacted Frigidaire and they said that there is nothing that they can or will do about it because they are no under warranty anymore and that I should have purchased an extended warranty. How dare them! A person should not have to purchase anything extra not unless they want to not have to so that these cheaply made appliances will be covered for some repairs. This company has known for a very, very long time that most of their appliances have serious problems. I refuse to pay for the items I already paid for once. Im sorry, I wont cut the mustard with me. Im very upset and something needs to be done about this on-going problem; otherwise, more people like us will get taken to the bank. We are retired people. I should be enjoying my retirement rather than trying to figure out how Im supposed to pay to replace these things. My question to all of you who are going through these problems with me is what are we going to do about it? I want to file a class action lawsuit. Are you with me or not?

Honestly so mad, I upgrade my appliances on July 2017 with Frigidaire Gallery, well just to tell the story short, the fridge cracked and the microwave stopped working. Honestly the worst $2700 that I have spent.

What a CHEAP BRAND. We bought brand new house with the FRIGIDAIRE BRAND appliances. From day one we had issue with Fridge door panel and water filter. Never get fixed. We turn on the Range stove and oven it starts making grinding noise. Sound was so loud that makes you scared. Service technician came and mentioned that we would have fire if I was continuing to use it. The fan inside the oven was broken. Top range surface working but the color start coming off. Looks ugly however they don’t cover all this. Ridiculous. Brand new beautiful home with ugly Frigidaire scratched stove. They want you to take additional warranty however they don’t even take responsibility on fixing stuff under one-year warranty. Service people come and they are so rude. When you call the customer service they don’t want to hear anything because they are tired of listening to the complaints all day. Used LG and Samsung Brand in the past. Never ever had an issue at all. We left our 7 years old LG stove which looks 10 times better compare to what I have today with Frigidaire. NEVER EVER BUY ANYTHING FROM FRIGIDAIRE

Purchased an LFID2426TF from Lowes almost a year ago Oct 2017. Dishwasher has had issues from the start with not draining completely, not washing the dishes thoroughly leaving a grainy baked on film behind and not totally drying them. Now recently the latch broke replaced that the dishwasher worked for a few days now. Start button continually flashing and dishwasher not working. Total piece of crap. Will never buy from these people again. Quality control is pretty much nonexistent with this company. If you want people to buy products made in the US then make good products that last longer than 9 months and do what they are meant to do in the first place...

Both refrigerator and gas range were delivered April 2018. Refrigerator: By the end of June 2018 I had a warning that the water/refrigerator filters had to be replaced. I was told the filters were good for 6 months!!! Therefore I called Frigidaire dealers in my area to place an order the end of June/1st week July 2018... All of the dealers were out of the filters. Therefore I called Frigidaire. I was told the filters would not be available until October 15th 2018. NOW I HAVE PAID EXTRA MONEY FOR FEATURES ON THIS EXPENSIVE REFRIGERATOR THAT I CANNOT USE. To make a long story short I called Frigidaire for the rest of the year of 2018... In December before Christmas I was told the product would be in and I could pay for the order upfront. I did not received the filters until February 2019. Then, the frame that holds the drawer and shelve intact split. I had to order that in December 2018 as well. Although the refrigerator is not a year old the company would not cover it. I complain about having problems with the frame after delivery... Someone came out but the problem was not resolved. Called Frigidaires customer support. I was told to spray Pam on the drawer in order for it to slide easy!!! Yesterday when I went into my refrigerator I found out theres another break in the plastic frame....in the exact same place the first break was. Here I go again calling Frigidaire again about this lousy product!!!Gas range: I was using my range cooking for the Thanksgiving holidays...and my Carbon Monoxide Alarm went off. I had to get my son, granddaughter and myself out of the house. If I did not have the carbon monoxide alarm it would had been tragic. I called the gas company in my area and they verified it was carbon monoxide... I called Frigidaire and they set up an appointment for someone to come out. Frigidaire gave me the information of the service person and phone number... I took it upon myself to call them a few hours after I spoke with Frigidaire. The service person told me they were no longer doing service calls??? I had to call Frigidaire back to let them know in order for them to reschedule someone else to come out. Within a week a service person came out with new parts for the gas range.

We are the victims of spending over 10k worth of Frigidaire appliances and learning now that this company is the worst in customer service. They dont care about their customers and you can be sure we would never recommend Frigidaire to any of our friends and family. The customer service team and leaders need to understand why customers matter to their business. From telling us that unless in fridge makes the same Noise as I recorded they cant help us, to sending us the wrong filters when they had our Model number and now wont offer to help us, to having sent over six technicians to find the source of problems, this is all unacceptable. DONT DO IT, NEVER BUY FROM FRIGIDAIRE.

Bought all new Frigidaire appliances for new house in Coeur dAlene, Idaho. Right away the refrigerator broke, making the freezer side super cold and the refrigerator side hot. Model number is FGHC2345LF. Freds Appliance (supplier we bought from) fixed it. This is a vacation home, so we are not there very much. Next time we came out, the same problem. Freds fixed it again (allegedly). This happened 3 more times, for a total of 5 repairs for the same thing, under warranty. They claim they replaced mechanical parts, electrical wiring, circuit boards, etc.Of course, as soon as the warranty expired, the same problem reoccurred and both Frigidaire and Freds Appliance told us to start paying if we wanted it fixed. Paid $583 to repair it. A year later, its broken again. Now they are saying its my fault because we dont use it enough! Seriously! They say it has electrolysis because Im not there with it. We leave the house at 55 degrees in the winter when were not there, and never over 80 in the summer. These are not extreme operating temperatures. Why doesnt the state attorney generals step in? I am going to request assistance from the Idaho BBB and State Attorney General.

Have had issue with Frigidaire gallery, food in the top compartment freezes! After many phone calls, numerous service calls, parts replaced, their solution is to move shelves around! Wasted way too much time trying to resolve this issue. I was actually told by someone on phone at some point that things do freeze on top shelf???? Would not recommend their appliances. Problem started under original warranty and I stupidly purchased another 2 yr contract. Waste of money.

The 24-inch gas wall ovens are not displayed in stores. So, I made my purchase online from Airport Home Appliances. The difference in the appearance of the oven online and in person was as different as night and day. The oven sits too far off the cabinet. Which did not show online. There’s no frame around the oven, so it looks unfinished. The interior of the oven sides, door and gauges were not even. The bottom drawer was uneven, flimsy, and the parts inside were bent and didnt close completely. Airport Home Appliance agreed regarding the defective/damaged oven and ordered a replacement. Unfortunately, the 2nd oven had the same issues. They did remove the oven from my home. I paid $1699.00 for this oven, not including taxes and installation. Airport Appliances have told me it was manufactured that way and can’t promise me a refund. The oven was removed from my home. So now I have no oven and missing $2000.00.

ATTENTION CONSUMERS!!!! DONT BUY!! This is an honest warning from one consumer to another! Don’t buy Frigidaire. They don’t last more than 7 years. I replaced my Kenmore fridge and that’s still making ice and water as we speak in the garage just fine. My fridge from Frigidaire cut out on me 3 times and parts were replaced 3 times at my expense and yet again broke down. My gas range seems to auto ghost mode on at 400 degrees or higher so now I have to keep that unplugged. My dryer was worked on several times and $100’s was poured into my dryer for parts and labor. The washer doesn’t spin the water out of clothes anymore. And now the dishwasher just generates random wash times while in a wash cycle.Frigidaire products are garbage and won’t last. I spoke to a corporate supervisor. And it was a slap to the face to offer me 20% off parts after explaining my situation and what has been going on since I purchased these products. All in all if you want cheap buy from Frigidaire. If you want to talked to like an idiot buy Frigidaire. Or if you truly listen to other consumers go elsewhere!!!

I purchased a Frigidaire refrigerator 2 weeks ago. From the moment I plugged it in it started making loud sounds from the coolant pump. Ever hear whales under water? Followed by knocking sounds like somebody knocking on your door. I thought maybe a couple days would help get the coolant circulating & the sounds would diminish. They did not. After contacting Frigidaire Customer Service they informed me I could call out a repair service & if they did not find anything wrong I would be charged for the call. Since the unit does do what its supposed to what would there be to fix, sounds? So I tried to return it to the store only to be 7 days too late for returns after only 2 weeks! I gambled on Frigidaire & lost! $500 is not easy to come by! DO NOT BUY FRIGIDAIRE!

Brand new washer/dryer combo - The washer died in three days. I called in and they referred me to an authorized servicer. I waited four days for him then needed a part. Still waiting on day 17. I now called Frigidaire and said, Please just take back the machine. They said no. My retailer was ready to do a swap, but Frigidaire wont authorize it. My retailer should have stepped up and helped me out, but they are lame too. No one cares that I spent good money and got the shaft. I said, How could you allow it to drag on this long? They said, It is our policy. I said, Screw your policy. I will never buy this product again. So as soon as they are fixed, hey goon Craigslist and I am getting a different brand. Dont buy Frigidaire. Its all junk.

I purchased a Frigidaire refrigerator on 5/31/14 (approximately 6 months ago) from Lowes. The refrigerator portion stopped cooling. I contacted the 1-800 number and I was instructed by recording to enter my zip code. I entered my zip code and was told by the same recording that they had no service providers in my area and I would have to call a 706 area code number. I dont live in the boonies. I live in Scottsdale, which is a suburb of Phoenix, AZ. I called the 706 number and had to wait on hold for 30 minutes before the call was answered. I was told that they dont have any service providers where I live (once again not in the boonies, right next to Phoenix). They would have someone call my by Monday (I called them on Wednesday) and would schedule a service call then. Who knows how long from Monday it will take them to come out. When I explained that time was of the essence due to the fact that I store insulin in my refrigerator, it was suggested that I purchase a industrial refrigerator. I suggested that Frigidaire manufacture a refrigerator that last longer than 6 months. I was then asked to take a survey. REALLY????

Do not buy Frigidaire - Period. Warranty support is rigid and un-workable. My $250 de-humidifier failed after seven months, with a bad circuit board (top). To replace the unit, Frigidaire wanted me to drive out of town to a small country location to exchange the defective unit for a replacement. Frigidaire did not provide any assistance beyond that. Note: I live in a 250,000 city/county (Greenville).I repeatedly called to complain regarding the insanity and they finally gave me a special 2nd choice. I could send a certified letter (folks, this costs money, right? How is that warranty support?) with their informational requirements to Charlotte, NC. They expressed no concern regarding how to dispose of a portable unit with refrigerant (not environmentally friendly) but left it with me. I quit using profanity about two years back but this issue brings me close to NOT.Please get this - I did everything - even offered to give a credit card for a purchase/return transaction. 90% of vendors allow transactions like this. Nope - not Frigidaire. In my opinion, they just hate their customers with a happy smile. Youll hear repeatedly... our policy ad nauseam. So, readers... today, I certify that I will no longer buy anything Frigidaire, period. Will not, will not, will not. And after telling them I would be posting something truthful like this, they still didnt care.

We bought a new Frigidaire refrigerator/top freezer about 2 months ago. (Model FFTR2021QW1). The freezer shelf sags when I put as little as 2 pieces of meat on there. A sagging shelf means half the freezer space is lost. And when I tried filling my freezer like normal - with things evenly spaced - the whole thing nearly collapsed. The companys customer service rots. So far the answers we got were, and I quote: my mom has the same refrigerator (truthfully, I dont really care); so dont put anything on the shelf (really now! So why did I buy this size model refrigerator/freezer? Or maybe the shelf is just for illustrative purposes only?); and get this: its supposed to sag. (Huh? For what purpose?). Basically, after a week of runarounds, Frigidaire wiped themselves clean from the fact that there is a defect in the shelf. I am so frustrated because now I have a completely user UNfriendly freezer.