We purchased our Kitchen Aid dishwasher for about $1000.00, when we renovated our kitchen. From day one, it was not a great appliance. It did not clean the dishes well, and it actually dried specs of food onto plates instead of washing them off. The little compartment that holds the soap started sticking closed within 6 months from purchase. After a couple of years, the door started squeaking very loudly when it was opened or closed, which was followed by the door balance strings snapping, breaking, and throwing the door to the dishwasher wide open. We had to get the balance kit replaced, which by the way currently looks different than the old kit, and actually does not do the same job. Its way tighter. Because the door flew open when the strings broke, it caused the hinges on the side to bend. Those had to be replaced as well. These parts were replaced by a kitchen aid service person. After the parts were replaced, our dishwasher would no longer lock. We were told by the service person that our model had a lot of issues an d the parts that are made now do not match up with the actual dishwasher. When I spoke with Kitchen Aid about this, they played dumb. They told me it was out of warranty and they no longer covered any repairs beyond this. My argument is that they are not even providing people with correct replacement parts to get the units to work correctly, so it seems like they are breaking the rules of warranty by not supplying customers with correct parts. Its very disappointing that they dont do a recall on an appliance that has so many known problems.

I bought my KitchenAid dishwasher model KDTM354DSS5 from Best Buy on December 10th 2017. I noticed my dishes werent coming out clean and went on a trip to NY. When I got back my floor was covered in water. I called the repair center at Best Buy and they told me the warranty expired on the 10th of December 2018. What the heck - 9 days later and you cant cover it. They sent me to a call center and the lady sold me service plan for $286.00. I called the service provider and they told me I cant use it for 60 days and that they wont cover the repair since it happened prior. Do not buy KitchenAid which is Whirlpool in disguise. I spent over a $1000.00 for a dishwasher that didnt hold up for a year. It is the pump. A very costly repair.

Replaced a Samsung which could not be repaired. Presently I have had no problems with this dishwasher and am very pleased with its performance, and appearance.

Purchased a Kitchen aid dishwasher on 01/21/21 to replace a Kitchen Aid dishwasher that did not last 3 years. Was not what I wanted but beggars cant be choosers. Model number KDFM404KPSO, the first issue was that it smelled like an oil refinery when operating, and still does. Called the manufacturer, and was told oh that is the material they used to help with heat retention. It should dissipate in 6 months or so. Believe me that this smell was/ is nauseating. Second issue was the noise level. It was touted as one of the quietest on the market, believe me it is not. It was making noises that the service rep sent to check it out could not explain. Now scheduled for a complete rebuild after less than 2 months.Third issue. It does not get some of the dishes dry especially on the top racks, and yes we use a drying agent. Both kitchen aid dishwashers have proven unreliable, but at least while the old one worked it did not stink up my kitchen, and you could not tell it was running when standing over it. Will NEVER buy another product made by this manufacturer, and they make several different brands.

We purchased a new refrigerator 2 weeks ago. The first one that was delivered was defective and after sending out a repair crew that could not fix it, it was replaced with a second defective refrigerator. After spending hours on the phone, KitchenAid sent out a repair company that stated the entire compressor and coils needed to be replaced and compared it to a new car needing a brand new engine and suggested having KitchenAid deliver us a new refrigerator. We requested that KitchenAid either deliver a brand new working refrigerator or pick up the defective one and refund us our money so we can buy another refrigerator elsewhere. KitchenAid refused and told us they just cant help us even though the refrigerator never worked from day 1 and is under warranty for 30 days. We spent a lot of money for a brand new refrigerator and do not want a rebuilt model when we paid for a new one. We have been without a refrigerator for 2 weeks now, have spent numerous hours taking off from work waiting for delivery and repair people and KitchenAid is not willing to assist us or even offered us any kind of concessions to make this situation right. We are extremely disappointed with this company, their customer service and how they conduct their business.

We bought a high quality KitchenAid dishwasher that leaked all over the floor 18 months later. Turns out the pump/motor assembly must be replaced at a cost of $459. The company could not care less. Im going to replace the motor assembly myself and I will never again buy KitchenAid even though my newly renovated kitchen was completely stocked with KitchenAid appliances. Ive never had such a problem with any other appliance in my 40 years of home ownership.

Our KitchenAid (KEBC107KSS) oven was installed 6 years ago. We do not use it a lot. About 3 years ago, it stopped working after running the clean cycle. I installed a new thermostat (9759242), and it worked fine. I just ran the clean cycle again, and again the oven stopped heating up again. I will order either the same part or a new part (W10175596). I just found in the various blogs about this problem. This seems to be a major problem with KitchenAid and Whirlpool ovens. Even though I have an older model, people are still having the same problem with ovens purchased today. I cannot believe that they can get away with continuing to produce a defective product and have not been able to engineer a solution.

Kitchenaid 29 cubic ft. refrigerator is a complete lemon. Repair company has rebuilt whole fridge twice, from computer system, evaporator, dehumidifier, gaskets, drawer rollers, ice/water LED pad, and not to mention the pitting (rust) on the outside stainless steel. Best part, its not even 5 years old.

When we were in the market for a dishwasher, we mistakingly took the word of an employee of a big box appliance store on the suggestion of the best mid-range dishwasher. Big Mistake. We literally wash our dishes before putting them in the dishwasher and then we have to scrub some of them after they are washed in the dishwasher. I think we mainly use it for glassware...it is not capable of cleaning anything beyond glasses that have held mainly just water. This is, without a doubt, the worst appliance I have had the misfortune to own. Cannot wait for it to totally die so I can replace it.

I have read some of the complaints written about the KItchenAid refrigerators to see if we can finally come to a resolve about our problem too. We actually have the same problem as the person who posted on October 27th, 2012 in that the refrigerator is not cooling. We have a Side-by-Side (water/ice on door) model#: KSRG22FTSS01. Today, Oct 29th, I have made a service call and this will be the 5th time they are coming to my house. We have replaced some parts and have spent a small fortune on dry ice, not to mention, having to throw away a lot of food. Does anyone have an idea of how to really solve this issue?

Unfortunately, I am joining a long list of customers who purchased the Kitchen Aid Superba microwave oven/oven built-in combination. After less than 5 years, the bottom oven door locks, without warning or just cause. KitchenAid is aware of this manufacturer defect, but chooses to ignore it, and refuse to resolve this issue. Turning off the circuit breaker should reset the computer, but dont count on it. The other solution you may be given is to turn on the self clean feature, cancel it after 2-3 minutes, and hopefully it will unlock. I am appalled that managers like Kia (ID 8592), has no concern for customers. Kia basically stated that after one year, warranties expire, it becomes the customers problem. The licensed technicians are stumped to fix the problem, but wont tell you until they collect a service call fee. What is even more outrageous is the model and serial number are inside the oven, but when the door is locked, you cannot not see the number. It is a no-brainer to relocate the model and serial number, so it is accessible when the oven locks up, because it will. The bottomline is, a class action lawsuit needs to be filed, and a national recall needs to go into effect. Please send me an email if you want to be included in this lawsuit. Send facts with your complete information to **. This is an obvious manufacturer defect which is a hazard. The oven light will not turn off, and the oven door locks for no apparent reason. I am writing to the president Mark Bitzer and the CEO Jeff Fettig about the issues that should be a concern to them. Others experiencing this problem should write to them at ** Benson, MI 49022.

Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

KDTE404DSP0 - We are on week 4 now without a working dishwasher. It keeps shutting off on its own as if the door had been opened. The service tech has replaced every mechanical or electrical part on the machine without success. He just cant get the needed technical support from KitchenAid. They now have to remove it and take it to the repair shop.The wall oven KEMS309 convection oven failed in just a few months. The fan bushing failed making the oven sound like a helicopter was landing in the kitchen. From day one when the side by side refrigerator KSC24C8Eyp02 was delivered with the wrong handles and door was scratched with a buffer or something UNDER the stainless steel factory protective plastic cover. KitchenAid appliances have been 13 months of hell.

Double oven KERS505XSS has been headache. Service techs have replaced motherboard 3 times. I need to shut off breaker and restart to get working again. Luckily still under warranty. Dishwasher required 3 service visits. Refrigerator -5. All since 2010. Utter garbage!

I purchased a Kitchen Aid two-drawer dishwasher in 2009. This has been the biggest problem appliance I have ever purchased. I am glad I paid for the extended warranty because the techs have been out every 90 days maybe more and they know my address for the same problem that keeps happening. It is the Bizel that are located in the top and bottom drawers, that continue to break... AND when they do if the dishwasher is not monitored, it causes water to leak all over my hardwood floors that are ruining them. The warranty company informed me that if it is not a major component, they will not replace the unit. Obviously, this is a major component as if this component breaks you cannot run the dishwasher?? So, how can Kitchen Aid determine that this is not a major component. This was an expensive dishwasher and also you cannot fit any regular sized plates because they do not fit...so we have to eat off of appetizer plates. I will never buy a Kitchen Aid appliance ever again. Kitchen Aid needs to resolve this problem or I am taking this issue to attorneys that I work for. One really unhappy Kitchen Customer!

This is an awful same story. I self-cleaned my oven and then the control panel blows and now for the 2nd Thanksgiving in a row and well over a thousand between cost and repairs, Ill have no oven. Thanks Kitchen Aid-lousy product, lousy company. Recall your electronic panels and stand behind your product!

Purchased the machine almost 3 years ago. It has been a good machine with the exception of the plastic support for the top rack which breaks about every 12 to 14 months. Apparently looking on YouTube this is a common occurrence and not just an isolated incident. The part is $20 plus shipping, but buy 2 and replace the other side at the same time, it will save on inconvenience. I am baffled by dishwashers these days. None seem to last. Here is a real cause for an environmental group.

I am deeply disappointed with KitchenAid, an appliance manufacturer whom I thought built high quality, reliable products and who stood behind their products. I have a model KSSSC48QMS03 refrigerator that constantly runs with 1 second pauses and pinging noise. Technician diagnosed as faulty Gemini board 2307028 (W10219463). I cannot believe that Kitchen Aid does not provide repair part 2307028 (W10219463)! My home is only 8 years old and a showcase of high-end KitchenAid built-in stainless steel appliances; 48 wide refrigerator, microwave, warming drawer, double drawer dishwasher and gas stove with steamer. This Gemini Electronic Control is for the refrigerator (and, according to the service technician, in the stove as well). There are all kinds of complaints on the internet about KA refrigerators running continuously with a sonar-like pinging noise diagnosed as this faulty board. It is unbelievable that I have a $9K refrigerator for which KA will not provide a replacement part. According to the KA recommended service company, the only solution is to send the board off to a refurbisher. I dont like to buy parts from someone that is not supported by the manufacturer. Not that they may not do a good job, but that its not a new part, factory tested with manufacturer warranty. If this is what I can expect from KA, then as these appliances need to be replaced, I will change to a manufacturer who supports their products. Unbelievable, KitchenAid (Whirlpool)! This is probably a $50 part to manufacture that they could sell easily for $300. How can they anger so many customers? One comment said that KA told them this was due to the Tsunami in Japan that wiped out the plant. We had a plant affected as well at my company and its not hard to take the design to another manufacturing location.

I paid > $3,000 for a KitchenAid French door refrigerator that has had the cooling system go out every 6-8 months (4 times now) since purchase. Cannot get replaced, only repaired each time. Lose food each time, have to defrost fully, water everywhere on hardwood floors, replace thermistor part each time that only lasts a short while. I am very dissatisfied with this high-end, expensive unit that I cannot get replaced.

KitchenAid model KUDE70FXSS Dishwasher - Bought this unit in 2011. Out of the box, the control panel never worked right. I would frequently have to reset by unplugging and re-plugging the machine to get it to work. 3 years in, the control panel died and was replaced by the appliance store under an extended warranty. The top rack wheels have broken off twice and been replaced. Bottom rack wheels have broken off once and been replaced. Top rack after 6 years is peeling and rusted. Dishes will not clean completely unless you wash them first (kind of defeats the purpose of having a dishwasher) and the prowash cycle takes forever to run. All this time my wife has said, “We paid a lot for it and we will make it work.” FINALLY last week, a rubber spatula fell on the heating element and burned badly... stunk up the whole house. After days of fighting trying to get the burnt smell out unsuccessfully, I got my wife to agree to get rid of it and buy a new dishwasher.... It is NOT a KitchenAid. All that is left now is to get rid of the stove and refrigerator (yeah the stove/oven dont work much better).

For the second time the transistor/computer board has malfunctioned. We bought the appliance in set 2006. After two months we had a terrible leak due to a faulty stab fitting in the water line. In Feb 2010 the transistor blew and was replaced. It happened again and now we need to get a rebuilt one, not new because of the tsunami knocking out the plant that used to make the parts. Why would I trust the part? Also they say turnaround is 48 hours, we will see. If it werent for the custom wood panels I have on the fridge, I would switch to a new brand!

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

I have two pairs of the dishwasher drawers with custom wood panels and one pair started to make loud whirring noises and then would beep incessantly, resulting in us turning off the breaker switch to get it to stop. Then, the bottom drawer stopped draining and held water in the tub all the time. The repair man quoted me over $900.00 for the repair. He suggested that I not repair it, and I agreed with him. Now, my second pair is making loud noises and I am afraid it is on its way to death as well. I am so disappointed in these dishwashers. I am going to start a Facebook group to see how may others have defective dish drawers.

Kitchenaid French Door Refrigerator KFI527CXMS5. We have mold that continues to grow in the lip of the freezer door, no matter how clean, I keep it. The freezer leaks from both sides. We have tried adjusting the temperatures several times, to no avail. Has anyone else had these problems, and if so could you solve them without a service call?

I wish I had read reviews here before we bought our stove! We have a 2003 KitchenAid (KGSC308LSSO) -- $1400 and change. It has fussy controls and hard to clean; Ive never liked the thing. The self-cleaner stopped working years ago; weve just lived without it. Then last week the stove was preheating to 350F, and the inner glass window spontaneously broke. My husband called it in; gave them the model number and all other information.Today I have to take a half day off of work. The usual response, well come between 1-5 PM routine; around 3 PM a repairman called to say he would be coming by to look at the stove, and put in an order for any needed parts. What the **? We need a window. Its going to cost me half a day of work, plus the cost of a service call, or two calls, to have some guy who sounded pretty incompetent on the phone tell me that we need a new window? No more KitchenAid in this house.

My KitchenAid dishwasher is 2-1/2 years old. I have been through four repairs of the upper plastic rack and it fell apart again this week. I went over to Lowe’s and asked if KitchenAid has changed the design/plastics used in the upper rack and the salesman told me Im the first person hes ever heard complain about this problem. Find that hard to believe when the repairmen tell me they carry the racks in their service trucks and its a huge problem.

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

I purchased a new home in February of 2014. As part of the purchase, I upgraded all the builder appliances to top of the line KitchenAid appliances. Shortly after the initial warranty expired, I started having issues with all the appliances. $9,000 Fridge - the freezer is icing over and leaking on the floor. Dishwasher - cheap plastic bracket broke; cost me $300 to fix. Microwave oven - display panel malfunctioning and microwave light went off. Light stopped working after a year. You can buy a cheap microwave at Sears and the light wont go out for 10 years. Stove - this one is fresh, after you light the stove and walk away, the auto light clicker continues to go off. I would never buy these products again.

I purchased a new 3 door French fridge with ice maker and bottom freezer. Model Model #: KRFC704FBS, purchased it in April 28th 2019 from Lowes. In storage for a month till house was ready. 30 days later Ice maker quit working, repairman from 1-800 appliances came out, said getting readings all over the place, will order a couple parts 3-5 days and will call when they come in. Top fridge quit 11 hours after he left. Called, they said parts on order, call KitchenAid, ZERO HELP. CALLED...WHIRLPOOL, ZERO HELP. CALL 1-800 APPLIANCES, ZERO HELP. 12 DAYS IN NEVADA HEAT AND NO FRIDGE AND SPOILED FOOD. Freezer froze up and fan was hitting ice chunks, had to totally unplug...Next going to Television news for help!! Bought 5 year extended warranty but must use manufacturers first??? When did America take such a **!!!

I purchased an expensive refrigerator based on previous experience with KitchenAid. In 2003 I purchased a refrigerator, stove and dishwasher. No calls ever to the customer service for any problems. They lasted 14 years. Thats why I went with them again. BIG BIG MISTAKE. This refrigerator Model#KRMF706ESS has been a problem since I plugged it in. I have missed almost two weeks of work waiting for technicians. I have had many service calls for the same issue and Im still not sure if its resolved. The last technician came out last week and within days my refrigerator is broken again. We started seeing puddles on the floor. The ice was melting in the container. We emptied container and now it doesnt make ice. I called KitchenAid, nothing they can do, when is enough, enough with these people. There was nothing wrong with the money I gave them for the refrigerator. I purchased a new appliance and its been nothing but a pain. They have replaced the same part three times. It still wont fix the problem. I am beyond frustrated. If I could give negative stars I would. When I contact the customer service department its like I am bothering them and wasting their time. They are wasting mine. Customer Service is a thing of the past with their rude customer service people and they dont care now that they have my money. It wasnt working right from the start and it continues to be a problem. I have lost faith in my refrigerator. I dont know if I could go on holidays and leave this appliance on. I wonder if anyone else is having a problem with this refrigerator. The service guy said that they have had nothing but problems with this model. They didnt test it long enough. I guess whoever buys it is a guinea pig. I would never ever ever recommend anyone to buy KitchenAid again. This is the absolute worst service. Since Day 1 it hasnt worked properly. They tell me in order for it to be replaced it has to not be cooling. A technician has to report to them that it is unrepairable and then after he does that, they send it to their engineers and then they see if they can come up with a solution. They could care less how many days of work I miss. They are waiting for my warranty to expire so they can take me to the cleaners for the continued work I know will have to be done once it is out of warranty. Thats the day they are waiting for... class action... thats the day I am waiting for. I know its only $5000.00 but it has cost me more than that now with all the time off work. What happened to the days where companies actually cared about the customer??? I was told the first time I bought the KitchenAid back in 2003 was when it was KitchenAid KitchenAid, now it is KitchenAid Whirlpool and now it sucks!!!!

I purchased in Feb. 2013 a new 27 convection double ovens Model kebs279bss00. Upper oven is very loud, exhaust fan constantly on, and it runs during preheat, cooking and cool down. Lower oven is much quieter. Cool down for a typical 350 oven is 30 minutes of this loud fan. Then it started a vibration noise. Both the convection and the exhaust fans have been replaced. Fan noise is still unacceptable. You cannot carry conversation over dinner! I attempted to contact Kitchen Aid to discuss further and waited on hold for 15 minutes. It was like waiting in outer space as there was no music. I even called back and had the same dead time. Im very unhappy with the product and with customer service accessibility.

The interior shell has numerous cracks. The repair technician said it is common with KitchenAid refrigerators. The refrigerator is only five years old. It has Superba stainless steel side by side for over $2,000.00, and it was paid for new. I never had any refrigerator or have ever heard of this happening before. The manufacturing defect is the only reason this is happening to these units. Has the government done anything yet to protect consumers against this type of inaction by the company?

Purchased range on 2015. Told the dealer the oven did not bake properly, sent certified appliance repairman. Sweetheart dont know what your problem is, it is right on. After two smart boards, it still does not bake! Should you have to bake chicken breast 3 hours, and rearrange on baking sheet to get each one to edge. Drop cookies should not take more than 8-10 minutes.

I have had to replace my top light in my refrigerator twice already. Well today I opened the refrigerator to clean and once again smelled a burning plastic smell. Yep, looked up and the lights had fallen again and was melting the plastic that covers the top light. This is a huge fire risk. Thank God I have caught it all three times now before it starts a fire. KitchenAid will be getting a call from me first thing in the morning. My parents always purchased KitchenAid products and I have up until this point. Guess its time to find a new family brand that will be safe to have in our home. I would not recommend a KitchenAid refrigerator to anyone at this present moment.

I purchased a KitchenAid refrigerator (side-by-side with Ice Maker) from Lowes that was recommended by our builder for our dream house! I was so excited that I was going to have KitchenAid appliances, thinking that I would have something that was really going to last and be beautiful at the same time. Ha! In less than 5 months after we bought it, it was coated with ice in the freezer bottom and leaking water all over the floor. The repairman came out and said that a lot of times they are shipped with gunk in the lines. Stupid us, we actually believed him and thought all was going to be fine now. Now, less than 8 months later, it has been leaking water all over my kitchen floor again and it took us a while to get someone out. We are now told on a refrigerator that is not even 3 years old, that it has a defect, was made that way and that KitchenAid knows it and doesnt have a fix for it. Something to do with a valve that is too small and the heater and the line. He would defrost it for us for a charge of $220.00. Plus he informed us that this refrigerator that I (not a we in this case) paid $2,000 for will only last at most about 8 years and that the next thing to go out will be the compressor at a cost of $800.00 or more to replace, not including the service call. So I have this beautiful to look at refrigerator sitting in my kitchen that has the bottom drawer open, it is turned off at the breaker... Oh yes, that is what he recommended and we are hoping that after the past 24 hours, there is no more water in the lines that will freeze up immediately and the leaking will begin again, only sooner. I refuse to be taken advantage of on this. I think a BIG Class Action Lawsuit is in order. I have never thought of suing someone before, but now, I am not so sure.

My kitchenaid refrigerator would not work from day one. The cost and parts and labor are over 3,000.00 dollars and they are coming today because it is not making ice. I have tried to get help does not matter. You all wont do anything. I paid 2,600.00 for the worst refrigerator I have ever owned. Every part has been changed and something will go wrong in the next few mo. Count on that. I tell everyone I know not to buy KitchenAid. This need to get reviewed.

First the rack rollers failed (repaired myself). Second the dishes werent getting clean after 2 years. Replaced unit with another brand then discovered still more rack rollers failing. Kitchen Aid is way down the list for me.

I have had KitchenAid dishwasher for a few years. I have not been, and am not happy with this product. We have had trouble with it almost constantly. The control panel has been replaced more than once, we have had to replace several parts on it, and the general service I have had from it is not satisfactory. Now the heating element is not working. We paid a lot for this appliance thinking we would get excellent service because of the KitchenAid reputation. This unit has been pulled out and apart and repaired more than I think is acceptable. When this unit gets replaced, I am thinking I will be going to another brand. It is aggravating to open this unit and find it has not drained, the dishes are not dry, or some other problem has become obvious. Perhaps a lot of people like this dishwasher, but I for one do not.

This fridge is 5 years old only, and have been struggling to repair the ice maker for one whole year and no one could fix the problem. KitchenAid is not a good brand. I bought it from Pacific Sales. The rust showed inside the bucket of the ice maker since we bought it, mold created inside the fridge, bad built kind of refrigerator, very fragile drawers. Don’t you ever buy KitchenAid products, trust me I’m still struggling to repair it.

As noted in many other reviews there is a design issue with the upper carriage. My wheels fell off New Years Eve and the upper basket fell down breaking 8 champagne glasses... several hundred dollars in broken glasses... dishwasher is 2 years old. Very unhappy.

We have the professional series KitchenAid package. The oven is incredible. Its also a convection oven also, which is like having a giant air fryer. Say bye bye to fryers forever. All food in convection cooking or normal cooking is always cooked perfectly. As a matter of fact if you have a recipe that you have to keep checking on with this oven that no longer exists. This cooks to the exact time specified. I would buy this oven or recommend this oven over and over again.

This is probably the worst oven Ive ever had. It take 20 minutes for it to heat up to 425 degrees and just as long for any other temp. The noise it makes is annoying. Why they put the fan in the oven is beyond me. I wish I was told that it was noisy and slow! It gets hotter as you bake also. I would not buy another one.

I bought this a KitchenAid dishwasher model number KUDS30IXSS7 maybe 3 years ago and it hasnt worked for half of that time. In the first six months of owning it the circuit board went out then it stopped working again right after the warranty ran out. Had a service man come out to fix it. A wire burn in half in the panel that lasted a few months and again the board has gone out. My service guy said wed be better off buying another dishwasher without the touch controls because the boards are always going out in them due to bad design. Thought KitchenAid was a great brand maybe for mixers but not dishwashers.

My son purchased this refrigerator, great looking indeed. So a few months later in Nov 2014 I also purchased one. Shortly after he had problems with his defrosting needless to say so did I. The company sent me Dan Marc repair service in Fairfield NJ. Im still without a refrigerator, its 4 weeks now and Im living out of a cooler on my back porch also hundreds of $ of food lost. KitchenAid keeps saying sorry to hear that but that doesnt get me a working Frig!!! So Im stuck with a $2600 piece of junk. Its a nightmare!! Ive had much cheaper appliances that have worked for years. Shame on you KitchenAid and shame on you Dan Marc, worst service. They didnt show up for appointments 3 times and dont even call!! Ive since looked at reviews and they have the worst. And with holidays coming I cant even celebrate with Family. Beware!!!

This control panel went bad less than 24 months after we purchased the dishwasher. KitchenAid wanted almost $300 for the control panel PLUS a service call. We did without the unit for a few months and researched it on the Internet as we had time. After some clues & leads, we were able to obtain the correct part number and find a wholesale price for it. Although it tested our skills, we installed the panel ourselves and the unit returned to normal operation.We think that KITCHENAID intentionally creates sub-standard parts for assembly of its appliances for the purpose of selling service & parts. Our four year old unit has been serviced twice. An alarming fact that we are learning is that having paid high dollar for matching appliances and appliances which were toted as top of the line we only brought in units that carry this KITCHENAID name but in reality are Whirlpool & Maytag manufacture. Its all a game we think.An interesting side note: we bought this unit from SEARS & SEARS installed it. During the initial warranty of the unit, we smelled something burning and called SEARS. They came out and found that the wire nuts used to connect the washers electrical system to the black pigtail that plugs in the wall were at fault. The initial installers had rushed through the install and not connected them tightly enough. We were charged $130 for this service call. When I asked why the install event wasnt used to cover the issue, the SEARS service tech said that the installation was only warranted for 30 days. We have ceased doing all business with SEARS.

This dishwasher was purchased at Lows. It is a KUDS30IXSS1. The serial number is F10101981. They sent me a warranty expiration notice, it expires 2/25/2012. I wouldnt spend one more dime on this.Dishes have to be prewashed before loading them in dishwasher. Everything come out filthy after they are washed. Everything has a dingy film over it. I always wonder if we are going to get sick eating off the dishes. The dishwasher takes way too long to run the cycle. If you dont use the heat dry the dishes dont dry at all. All of my black cooking utensils are so discolored. I have been throwing them away and replacing them. My old Whirlpool did a wonderful job on the dishes and it cost about half of what this one did. It was about 5 yrs old and I gave it to my Mother-in-law. The only thing I can say about this Kitchenaid that I like is it is very quiet. I wish I could afford to get rid of this thing. I would sent it to good will and recoup a little of my money at least as a donation.

Purchased three appliances in May 2018. Microwave, Range, dishwasher. Microwave wave-guard fell out in 7 months, KitchenAid is sending a new one. However Range interior porcelain is chipping down to metal. KitchenAid will not warranty if it doesnt happen within 30 days. We have owned under 1 year. KitchenAid warranty doesnt cover their own defects in material. Should never purchase KitchenAid again.

This machine was at least $200 more than the other machines. We bought it from Best Buy. We wanted a top-of-the-line washer that was a minimal fuss. This machine already broke once, but was covered by warranty. Thats not the worst of it, however. IT WILL NOT CLEAN YOUR DISHES! If you like hand washing dishes before you put them in the dishwasher, or scrubbing them after they come out, this machine is for you. Also, its NOT A KITCHENAID - its a Whirlpool (garbage) with a KitchenAid badge. Boooo

On 2/20/06, I purchased a KitchenAid Dual Fuel Range, model #KGRA806. Its sad to say that it has been one of the worst appliances I have ever bought. I have had the range repaired twice (the thermal disc among other things). Last week, it died again and rather than throw good money, we decided to replace the range. I thought I was buying a high end quality appliance, but sad to say the quality control on the Kitchen Aid appliances has really hit a new low. In the interim my KitchenAid stand mixer has broken again. Considering the cost of repair, I probably will replace that also! I thought I was buying the Cadillac of appliance with KitchenAid but found out differently!

Very expensive high end refrigerator bought. 3 years old and I just paid over $800 to get the ice maker to work again. Suppose to be high end but stay away.

We bought this dishwasher a KitchenAid KDTM404ESSO s/n f52302835 last year July 2nd because of the reviews. It was a higher end dishwasher and had great write ups. The dishwasher leaves residue on everything. We called our sales company Home Appliance in Brunswick, Ohio and they told us it is probably clogged. I checked it, it was clear. Called back and they said you are using too much detergent. I asked for a contact number for a rep for KitchenAid and only got the factory phone number. In March or April the motor quit working. We called and they came out and confirmed it and ordered the motor for a warranty replacement. I told the service man about how it doesnt clean anything completely and he said you cant use Cascade. Cascade is what they recommend in the papers that come with the unit. He recommended some other brand which we bought and it still didnt clean the film off all the dishes. He came back out and explained that we were stacking the dishes in the dishwasher wrong and that the bottom rows had to be facing each other and took the top silverware tray out for us (you cant fit 12 dishes in with this in, the wash arms hit it). We did a load with him there and they came out cloudy. He said, Oh, you have to do sani rinse with your wash cause the new dishwashers dont use any water. I said, Thats great but then we would be up to almost two and a half hours to do a load. His reply was that is the way the new dishwashers are, meaning live with it. I would understand a lower end dishwasher doing all this stuff, but this was a $1200 plus installation dishwasher. We do not want this unit anymore at all. We made a mistake thinking it would be as good as our KitchenAid mixers and it isnt on the same planet.

KitchenAid makes a beautiful refrigerator - and that’s it. It is dysfunctional. The water dispenser is not user friendly & EVERY time a guest uses it, ice and water spill everywhere. The ‘water’ sign on the dispenser is wearing off after 4 months of use (2 adults in house only). The adjustable shelves are not. I’ve tried moving the shelves only to gouge the sides of the fridge - so they stay at unusable height. Plastic - so much plastic! I wish I had bought something else...

2 yrs old french door bottom mount fridge model KFIS29PBMSOO, freezer stop working. Too many problems with this high tech fridge. A service rep. fixed the board/water/noise in the summer. Ice maker working intermittently.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

Installed this oven last month. Have used 4 times. First time for a Pyrex oven dish. Bottom oven set on 350 for baking brownies. Sitting in den and my husband and I hear a noise like metal racks falling. We go into kitchen and Pyrex baking dish has shattered inside oven. What a mess. I now read all the problems with Kitchen Aid ovens and Im scared of this oven. Loved the blue enamel interior, but now Im scared of this appliance. We will see. Thanksgiving on the horizon and a large meal to be cooked!

We built our house and moved in 2018. Two new dishwashers never worked. Both needed new motors. Outsourced to Mexico... took 3 weeks to be fixed. Now, 2 years later the motor in one of them went out again. We are buying a different brand now.

If your dishes have a white film on them - that isnt the dishwasher. That means you have hard water, complain to your water company. To get the film off your dishes, put three cups of white vinegar in the bottom of your dishwasher and put your dishwasher soap in as usual on run your cycle. The best brand out there to help get rid of hard water spots on the glassware is Finish Brand Quantum tablets.

We purchased a KUDE40 dishwasher in January of 2011 complete with stainless steel interior. The top rack glides keep popping open, letting the rack fall off. To make matters worse, the plastic wheels fell off the top adjustable rack due to the breaking of the plastic pieces that hold the wheels in place. Of course, this happened right after the year warranty was up. Luckily, I saved the service call and ordered the part online for $25 each and replaced the parts myself. Based on what I have read on other places on the internet, this is a problem for everyone and KitchenAid will do nothing about it. I will not buy another KitchenAid dishwasher and plan to tell as many people as I can not to buy one either.KitchenAid needs to listen to the public and fix this issue free of charge. If it happens to you, order the part online and carefully disassemble about 4 parts to replace the plastic piece with the wheels. A small screw driver to pop off the plastic parts was all that was needed and we used the other side as a guide to what goes where were putting it back together. Total time: about 15 minutes to replace one side. The part is the same for the right and left sides. Save yourself the service call!

It’s an $840 fiasco. Almost from the beginning it would not clean the dishes. They came out dirtier! Food crusted on, glasses with a dirty grim on the outside, coffee stains still in the cups, silverware greasy. I called KitchenAid and was told to turn the hot water temp up on my hot water heater and Thanks for calling KitchenAid. Good bye.” How does that help my bottom line?The hotter water had impact. I called again. I was told: Use the Pots & Pans setting and thanks for calling KitchenAid. Good bye. Still no improvement. I called again, and was told to check the drain . . . Thanks for calling KitchenAid. Good bye. Notice here they did not record my complaints: no name, address or model number was taken and no record of my complaints was ever taken. Finally—finally—after several more complaints and letters, they send a repair person out from KitchenAid no less. Nope, not our fault. I had to pay $185 for that news. Today, I took out 4 cereal bowls that are still filthily with stuck on grime, a greasy pancake flipper, food stuck to the silverware and on and on. I am appalled that KitchenAid has gotten so bad that the only thing left going for them is what is left of a once good name. I will never purchase another new item from them again, and that means the entire family of appliances. I am appalled.

The food does not get very hot regardless of temperature set. It gets warm or warmer. Prefer my toast oven if the dinner is not large. This little oven cooks faster and HOT. Customer Service was UNHELPFUL and rude. Oven is OVERPRICED and low quality.

Bought the above dishwasher on July 20, 2015. Had the warranty for three years. Dishwasher stopped working on April 26, 2017. Service call, gentleman came out put new motor in and pump and said, Increase your hot water temperature. Mind you it was already at 130 degrees. December 9, 2019 replaced thermostat (not covered under warranty). Still doesnt work. Appliance repairman come out again, and stated the board is bad and also, it needs a new pump and motor. He stated, Youre better off buying a new dishwasher than putting money into something that is 4 years old. Very disappointed in KitchenAid.

I purchased a stainless steel french door Kitchenaid refrigerator. This has been the worst purchase of my life. This refrigerator is on the blink constantly. It gets caked up with ice behind the meat drawer constantly. It also does not stay cold enough and the food molds before we can eat it. This is the worst piece of crap I have ever purchased and I am constantly paying someone to look at it. As of yet no repairman has been able to tell me why ice gets caked up inside of it.

We bought our KitchenAid refrigerator KFIS29PBMS March 15, 2013. This refrigerator has had 11 service calls. The ice maker on top drips on to the control panel which has been replaced. Ice forms in the back of the ice maker so we have had the lining and heater put in. It continues to ice over. Now KitchenAid wants to replace the tubing. It seems that they are not sure what the problem is and keeps on trying something new. On top of that, the gasket needs to be replaced. The magnetic strip is broken. I am currently waiting for 4 more parts to be put in. Its is a very loud refrigerator and is running all the time. Kitchen Aid refuses to replace the unit. This is a lemon product.

Mine is a gas model and I absolutely love the stovetop however with the new technology they have for these ovens. I have had issues since day one with the oven temperature not remaining consistent. If you want to bake pies or cookies that require a very even temperature it is very inconsistent.

We bought the 29 cubic foot french door freezer bottom fridge (KFIS29PBMS) in the spring, and have had nothing but problems with it. When we received the unit, the door baskets and wide drawer were broken. I called support, and got a very friendly agent who shipped out new parts. In July, we noticed a large ice block forming in the top left corner of the fridge. I called support again, and got an average agent that said it is a known issue that they are making a part for, however it will not be ready until November. Last week I noticed that rust spots are forming on the front of freezer door, AND a fan or compressor now clangs horribly when the unit attempts to cool. It is loud enough that we cannot have a conversation on the main floor without being interrupted. I called support again, and spoke with a very rude agent. They are sending out a service tech, however we are really disgusted with the lack of quality in this product.

KitchenAid refrigerator model #Ksf26c - We purchased our refrigerator less than a year ago and already have dents and scratches on the metal trim of the humidity control drawer and meat drawer. The quality of the metal trim is substandard. I called the parts department at KitchenAid and they will not replace the defective drawers because it is cosmetic. I would definitely recommend not purchasing this refrigerator.

I bought the French doors refrigerator just 6 months ago and right away the fan was very noisy. Now 6 months in the temperature reading shows 125 on the freezer but yet it is freezing everything not just in the freezer but the fridge compartment. Called customer service and they took a week to send someone who just kept saying it’s the computer board. Even a non-technical person like me knew it was a thermostat issue. Takes another 10 days to come back with the new board and installs it and leaves. Nothing changed so I called back and then took another week to come back to test. Admits it’s the thermostat and says will order the part. 3 weeks after still no part and just fake promises, they are working on getting a thermostat. 5 weeks no working fridge and no sign of it being fixed or compensated for it or even replacement fridge. I actually don’t even want their garbage fridge or their lousy customer service! Just want my 5000 back. Do not get any Kitchen Aid appliances. They will give you a runaround.

We want to thank Chris from B.C. who posted detailed instructions for repairing the electronic control board for Kitchen Aid refrigerators. Our 5 y.o. premium cabinet depth Kitchen Aid model #KBFC42FTS02 had the same problem that Chris described (constant alarm chirping, flashing lights on control panel), but our fridge was still cold. The Kitchen Aid affiliated repair service (contracted by KitchenAid/Whirlpool) told us that the electronic control board needed to be replaced. However, they claimed that the factory which manufactured the parts in Japan had been destroyed by the tsunami and no more parts were being made. Further, I called the KitchenAid parts service line on their webpage and that person (also a contracted service, not a KitchenAid/Whirlpool employee) told us that the date listed for availability of the part was 2020 (which he said meant that they had no plans to supply the part in the future)!The repair service offered to take the part out (then we would have no working fridge) and send it out for repair, which could take up to 30 days - not a viable solution from our point of view. At the repairmans suggestion, we attempted to find a new or refurbished part online and were not successful. Obviously, lots of other folks are having the same problem with their KitchenAid/Whirlpool appliances.Before Christmas, reluctantly we schedule a repair visit to have the part removed and sent for repair. The repair service never showed, despite their assurances that a repairman was delayed but was on his way! After that, we were reluctant to trust them with the brains of our expensive refrigerator. After Christmas, we found Chris blog of 12/28/13, with his description of the parts we would need to repair the control board ourselves and detailed instructions. We were able to make the repairs and our refrigerator is now working. Our cost was under $20. Thanks, Chris - this was a welcome holiday gift! We cant believe how callous KitchenAid/Whirlpool have been in abandoning their customers. We will never buy another product from their company.

The KitchenAid Microwave I have is an over the stove. It is stainless steel in color. Its great 95% of the time at heating food. Tried to cook corn on the cob and it overheated and shut off. It took over 30 minutes before it would work again. For now Im going to stick to warming foods and making popcorn.

I have a 2-year old KitchenAid double wall oven. Today, I used the self-cleaning feature for the first time. After about 30 minutes into the cycle, the interior glass shattered! The glass blew through the bottom of the oven and into my kitchen. Fortunately, nobody was standing close enough to get hurt. I turned off the oven and circuit breaker to allow it to cool. I will be contacting the shop who sold this to me and also KitchenAid tomorrow.

This shiny, expensive bells n whistles model replaced a new and very similar Whirlpool which lasted only 6 days before dropping dead. Repair parts were several days away and we were w/o a reefer. Retailer (Lowe’s) very kindly stepped in and arranged this replacement which was actually a slight upgrade and delivered it the very next day. Looked great until the next morning when it seemed that ice maker wasnt working correctly. Within a day and a half the ice maker required service. It was leaking and freezing all over inside the door and top of reefer interior. This resulted in two service visits before a heater kit had to be installed (factory told repair tech it should have been installed at factory). Following this, continued leaks until new seals were installed. Now, 10 1/2 months later freezer quits. Service tech comes, advises this acts exactly like a service flash they received. Performs a number of diagnostic tests and calls KitchenAid as the service bulletin does not offer any fix only says to call for special instructions. Those special instructions were to give me a case number and Customer Assist telephone number. He was told by KA there was nothing he could do - that the matter was being submitted for review and disposition. Meanwhile no freezer and water gushing forth onto kitchen floor from dead freezer/ice maker. I call the number provided and am told that the team would be reviewing the matter and it could take five (5) business days for a decision as to whether it would be repaired or replaced. This being totally unacceptable I was referred to a supervisor who told me there was no way to expedite the process. I told her that five days was totally unacceptable for a replacement decision and then comes the kicker... The five days is only for the decision, if approved by the team any replacement will take an additional 10-14 days! In the meantime I have no working freezer and the refrigerator side, while working, is much warmer than optimal temp settings and compressor is making significant noise. Until this venture we have always had Whirlpool/KitchenAid appliances for 42+ years of marriage save for a short stint with a GE reefer that wasnt our choice. TEST QUESTIONS: Do you think well ever buy anything from KitchenAid/Whirlpool again? (Oh, and did I mention this year we plan to upgrade range, microwave and dishwasher?) Is it any wonder foreign appliances are flooding the market in a country where Made in the U.S.A. once meant quality, longevity and outstanding customer service?

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

We have had our Kitchen Aid refrigerator several years ago and have had an ongoing problem with the door closures. Both the French door and the bottom freezer drawer require the user to stop and really push them to get them to close properly. Many a morning, we have gotten up to an overheated refrigerator because one or more of the doors did not close properly. Would not buy again and will replace soon.

The control panel of my double wall ovens periodically puts out error codes and the only way to turn off the oven is by turning off the circuit breakers. Six months later, still no service. Multiple calls and run around by KitchenAid and the Extended Warranty company.

We bought a dual oven Kitchen Aid True Convection Oven with Induction cook top (Model YKFID500ESS). We started noticing blue flakes in the rag when cleaning the upper oven. Then 2 weeks after the warranty was up the surface started flake away in the front edge of the bottom surface of the upper oven. When we contacted Whirlpool they said this wasn’t a recorded problem from anyone else and they would not be covering it. They told me they would have just used touch up paint even if it was still under warranty. We luckily had bought an extended warranty and when they came out the tech said it was not repairable. The warranty company covered it under their lemon clause. We then ordered another identical range to replace it thinking it was a one of problem. I checked out the new range before I accepted it and found the same issue with the surface in the same location already bubbling. We would not accept the range and had it returned to the store. I now have to contact the store and look for another option because I will never buy another Kitchen Aid appliance. Whirlpool needs to come clean about this issue and everyone with this model needs to take a close look at their top ovens surface.

Tonight at 5:45 pm the inside glass of my KitchenAid Superba built-in electric convection single oven exploded with such force that the glass shot across my entire kitchen and into my dining room. I had the oven on and was baking fish at the time. Luckily, my baby had just moved from her usual place on the mat in the kitchen or else she would have been utterly disfigured and seriously injured by the explosion of glass. I immediately phoned KitchenAid and they said they could send a technician on Thursday, January 5, 2012. The technician has just phoned to say he would just replace the glass and that this happens 100s of time a week and there is no guarantee that it wont happen again. When I asked for some certainty that the oven would be safe, he said he wasnt the designer and it wasnt his role to tell me that the oven would be safe in the future, then he said he refused to do business with me and put down the phone. I am appalled. We escaped lithely this time, but there is no way I am prepared to let it happen again. I think everyone should know how unsafe these ovens are. KitchenAid needs to withdraw these ovens from sale and, for me, they need to return my money so I can go in search of a different oven. I will once again be phoning KitchenAid to find out what they will do about the situation. I phoned Trail Appliance Edmonton South but they said their technician will phone tomorrow. They, however, did not seem to realize how serious the situation is. Does a child or someone has to be seriously hurt before something happens to have this oven removed from sales?

Kitchenaid kdrp767rss01 range/oven - Have had the third (expensive) problem with my KitchenAid combo gas range and electric oven within a year. There are three expensive control boards in the appliance (each $200+). As of today, all three have failed and been replaced over the last 12 months. KitchenAid doesnt seem to know that heat is the arch enemy of electronics and that when you put electronics in a high temperature appliance, you need to take special care to protect them. My next stove will be a wood-burner with no electronics. Maybe not, but it wont be a KitchenAid.

I purchase a KitchenAid dishwasher in 2012. It was one that costed us about $900 to $1200. I cant remember the exact amount. I have had it for 3 years and its been one thing after another. First, the top rack holder had to be replaced so I replaced that. They did make the newer version a lot more sturdy than what it was before. Then it just stopped washing. I found out that the dishwasher food processor had just came apart. I opened it all up and its just in pieces. So I replace that and not even a month later now, no power on the stupid thing. I cant afford to keep repairing this stupid thing so I bought a whirlpool and have so far no problems. The dishwasher has a 5 star review from over 500 people. Yep, all whirlpools from now on.

KDTE204ESS - 24 inch dishwasher - Looks Nice but is trash. Bought in 2017 and ripping it out in 2020. Bad Soap dispenser in 2017 - serviced and replaced. Not cleaning dishes in 2017 - serviced and cleaned spinners not fixed. Had to rinse/clean dishes before running because they were always still dirty if we didnt from 2017 until now. Leaking on floor from broken sensor seal now in 2020. Was told by repairman that the pump doesnt turn the spinner cleaners because the pump is weak and has no pressure. So 700$ to fix the dishwasher and no guarantee that it will work any better with same crappy pump.

KITCHENAID MODEL# KUD123HBWHO, DATE OF MANUF: 1996, INSTALL DATE 1996. A good note for the earlier Whirlpool dishwashers. I had this one for 18 years & the steel tub developed a leak due to a small hole rusted through. It took 2 months, but Whirlpool has finally replaced my unit with a new one. The original warranty was for 25 years on the tub. This unit was 18 years old, without any other problems. I did have to pay the $95.00 diagnostic fee to have an independent appliance repair company to come & confirm the damage. This was an excellent example of customer service, in this instance.

I purchased my KitchenAid Refrigerator - 42 Cubic Ft - Model # KSSC42QTS00 in 2007 for $9800. A couple of weeks ago, our fridge stopped working. I called for service and they said our main board was bad. I called KitchenAid to see if there were replacement parts. They told me no, that the Tsunami had wiped out their manufacturing plant and my only option was to buy another refrigerator. They would offer me a new one for $6600. They told me the part could not be repaired. My repair man found a place that repairs these boards and the cost was $500. CoreCentric Solutions, Inc. out of Illinois. They repaired my board in 2 weeks and I have my fridge up and running. I will NEVER buy a KitchenAid product again. What a scam!

Our KitchenAid is almost 25 years old and has performed with superb consistency. It seemed expensive at first, but after such great service, in hindsight, it has been of great value. I hope this review doesn't jinx it.

I purchased this model in March and had it for four weeks when the freezer dipped down to zero degrees and the refrigerator went up to 65 degrees. The store where I bought it immediately exchanged it. In less than a month the freezer in the new refrigerator went down to 6 degrees. Someone came to replace a part. It was defrosted and plugged in again but has not gone past 6 degrees. I have lost a lot of money in food and KitchenAid will not reimburse. The store where I bought this piece of junk is replacing it with an LG.

Purchased a new KitchenAid Dishwasher in November 2014. Paid $800.00. The first one never cleaned the dishes and within 30 days we replaced it for a new one figuring that the first one was simply bad. We were wrong. I previously had a Fisher Paykel drawer system and while it had some issues, it still cleaned my dishes and I was pretty happy with it. The kitchenaid simply doesnt clean! I have to basically wash everything before putting it in. The repair man suggested using high heat and power scrub. The only thing that did is bake on items to silverware and melt the cheap plastic holders on the upper rack and the ones that arent melted just fall off over and over. So, so, so disappointed! Do not buy this or any kitchenaid dishwasher!

French Door Refrigerator - KRFC300ESS. I should have read reviews about KitchenAid appliances before I purchased one. Please read this review and be careful when selecting your appliances and also check the warranty and service for these appliances. I purchased the refrigerator in October, 2016. In August, 2017, the freezer stopped working so all the food I had there I had to take out and consume or keep it in an ice box with ice. The refrigerator part also did not work - the temperature was +12C. I called Whirlpool (they are responsible for KitchenAid) and I was told that they will send out a technician. The technician came on August 23 but said he needs to order the part.The part came and the technician changed it on August 30. The freezer worked but the refrigerator didnt. I called back customers centre at Whirlpool and they sent out the technician again on September 1. The problem still was not fixed and the repair guy came back on September 13 and said he has to order another part. The part which was ordered was a wrong part so it had to be re-ordered and the 2nd order came on September 27th. After that call the refrigerator worked but then it started to freeze stuff. Once again the technician came on October 16 and said he has to order another part, on October 24 he installed it.Yesterday I discovered that my fresh basil, lettuce were frozen. Again. I called the Whirlpool and they will be sending out the technician again (I think this guy can moved in with my family- he has been here so many times). Luckily I purchased extended warranty. Be prepared when you call the service centre to be put on hold - today I was on the phone with them for over 1 hour. I BOUGHT A LEMON!!! IF I KNEW THAT I WOULD HAVE SUCH A PROBLEM WITH KITCHENAID I WOULD HAVE NEVER PURCHASED IT. How many times will it take to fix this lemon! Obviously there is something wrong with this unit.

We bought all new appliances for our lake house from the same company we had bought appliances for our primary home (and NO it was not from a big box store but a legitimate appliance company). In 2013 we purchased KitchenAid refrigerator, dishwasher, double oven, range, microwave. The first season we had issues with the freezer draw icing shut and condensationing. Called the company. They came out and made some adjustments. Everything seemed ok. In 2014 we noticed the ice would work periodically, but then just started working. The range and microwave have never kept the correct clock time. Then late summer about a month prior to shutting the house down for the season. The freezer just stopped working.Then wishing 14 days the refrigerator stopped working. Being the end of the season, we emptied the appliance. I have called the company that we had purchased the appliances from (which had went bankrupt and was purchased by another vendor). I have yet to receive a call from the vendor. Know Im stuck on an island and trying to find an appliance company to hopefully repair my 3-year-old refrigerator. Unless the appliance can be repaired reasonably soon and at a fair cost I would never purchase or recommend KitchenAid appliances again.

LOUDEST FAN EVER. I agree with all the complaints on this site about kitchenaid oven fans. Ridiculous how loud that fan is. I now regret my purchase. I am currently upstairs in an office and I can hear the oven clear as day downstairs, in the kitchen, on the OTHERSIDE of a 4000sq/ft home. JUNK.

Built a new home and moved in last year. Just pay the year mark our new KitchenAid refrigerator went out. We are now on week 5 and nobody knows when the parts will be in. We have been without a refrigerator for 5 weeks, KitchenAid and their diamond factory service could care less about how long we wait. Go with anyone else’s fridge, stay away unless you don’t need a refrigerator then go with KitchenAid. You won’t be disappointed.

I had the same experience as others on this site when I tried to get the extended warranty repairman to fix the freezer that quit cooling. After replacing the evaporator fan motor, he determined that the HV Board #2252159 needed to be replaced. This control board is no longer stocked by Kitchen Aid and the board has to be removed and sent to a company to rebuild it, which takes several weeks. I will have been without a refrigerator for 3-4 weeks and Kitchen Aid will give no explanation or apology for not finding another company to manufacture the control boards needed to keep their 8-year-old refrigerator operating. The attitude of the Kitchen Aid customer service is that there is nothing they can do about the lack of replacement parts and they see no reason why they should be concerned about their inability to fulfill the extended warranty that they sold me. Do not buy any Kitchen Aid or Whirlpool product. The company has no regard for its customers or the reputation of their products.

Kitchenaid khms2056sss-2 microwave - Microwave keeps beeping for no reason. Often controls are frozen and cannot be accessed for several minutes. Randomly selects cooking task such as reheating pizza or melting butter with no input from owner. Even after the microwave is unplugged for 5 seconds, it still starts up its beeping without input or any reason. Each time the unit is unplugged, the owner resets the time and date as requested by the screen. The light for the microwave does not go on adequately to see what is cooking. Due to the design, the window is so high that it takes steps to see into the oven.

I bought a higher end KitchenAid Dishwasher model W10502124A. It is almost 2 years old. I started having trouble with it after I used it for about a year. I took out the racks and got a flashlight inside the tub. It was covered with mold, grease and food residue. I took the spinner and cover off and cleaned the filter. It was somewhat dirty, so I cleaned out everything. I disinfected everything and put it back together. About 3 months later, I took out the racks again. The inside was covered in filth, grease and mold. I took it apart again and took out the food chopper assembly.First of all the food chopper was jammed into the opening, so it would have been impossible for it to even turn the blades. When I disassembled the unit, it appeared (I am not a professional repair person) that one of the arms that hold the shaft in the plastic assembly was broken off. I put the unit back together as well as I could. At least the blade could turn now. Its been about 2 months and there is powder residue left in my top rack, the dishes are not getting clean and I have finally summoned a repairman. I did contact KitchenAid and their cheerful reply was you need to call a professional repairman.

Our microwave has failed more times than I can count: two circuit boards, the handle, the plastic grill, etc. The first failure was its turning itself on randomly. This unit is a fire hazard and the quality is absolutely the worst I have seen. I am a product design engineer and the plastic materials chosen are the cheapest and the design of the mechanical support features are like a rookie engineer did the work and knew nothing about plastics. The cosmetic cover and the air grill are now held on with black electrical tape. All of our KitchenAid appliances have had numerous failures. As near as I can tell, their product line is a total joke. Dont buy any of it ever.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.

I too have the issue of an extremely foul odor coming from my dishwasher since day one (Ive had it less than a year). I have had 3 service calls per Sears. They have all told me the usual, clean with certain products, run a cycle with vinegar and baking soda, it must be my garbage disposal etc... nothing worked. I finally called KitchenAid directly. They sent one of their service people out to inspect the machine today. He explained that the machine was built without a vent fan. I was not aware that dishwashers had vent fans, but I am also not an appliance mechanic. He said that I need to leave the door open and run a cycle of vinegar through after each use. So, I need to use double the water and double the electricity to get one load of dishes done. Not to mention, trip over the open door each time I walk into my kitchen. My questions is... if there is no proper ventilation then I have to assume that mold and bacteria will ultimately become a problem (if not already). Why has no one from KitchenAid thought about this? Ultimately, this is a potential health hazard. All this time I think my dishes are clean when in fact I am just washing them within a dishwasher full of nasty things that can potentially make my family sick. Im glad I dont have infants anymore. Can you imagine sterilizing baby bottles in this piece of crap?! I am still working with KitchenAid to resolve the problem. We will see how this goes. I can say for sure that Sears has been awful, no help whatsoever. Customer service very very rude. I will NEVER purchase another appliance from Sears, and after reading all the horrible reviews, I will never buy another KitchenAid. I am also having issues with the top rack. I have to hold it in while I load the bottom rack. Very inconvenient.Updated 5/30/2016: Just an update to my previous (5/24/2016) post. As I feared, KitchenAid customer service has been no more helpful than Sears customer service. I was told that theres nothing that can be done about the foul smell in my dishwasher. I have been committed to having a piece of crap dishwasher. In the meantime, I am writing letters to the CEO of Whirlpool as well as all the board and committee members. Perhaps if others do the same, one of our letters will end up in the hands of someone who cares. If you do a Google search of CEO of Whirlpool, the leadership page for Whirlpool will come up. On this page are the names of Whirlpool administration; including Jeff Fettig CEO. The address: Whirlpool Headquarters 2000 N M-63 Benton MI 49022-2692.

I purchased the KitchenAid Refrigerator KSF26C4XYY03 March 25, 2014. The unit is only 3 years and a couple months old. The refrigerator door pops open when closing the freezer door. The first occurrence was last summer and I should have addressed it then. This past month the refrigerator door pops open every time the freezer is shut. Called KitcheAid service to find out what it was and how to handle this. They scheduled me a service call. Did not offer any kind of warranty at that time and per conversation with KitchenAid today, they should have. Now its too late since I have already had a service man here and agreed to service with him.The service man told me both door closure cams were worn and that this was very unusual. He said this type of problem does not happen until the refrigerator is 10 to 12 years old. Also said that its usually bad on one door or the other and in my case, both doors are equally bad. It is going to cost me $280 for the repair. I called KitchenAid to register a complaint with their company and see if there is anything they could do to help out with the repair. No help with a relatively new refrigerator. Wont be buying this brand again.

I build new houses and new high end rentals. We have in the past used KitchenAid Refrigerators and dishwashers and stoves. I have 20 year old KitchenAid appliance in my own house. I purchased a new refrigerator 2 years ago for a new house I was building. It lasted less than 5 months before total failure. KitchenAid eventually replaced it after I spent 8 hours on the phone. This week a 15 month old KitchenAid dishwasher stopped working. The failure rate for Bosch appliances is about 1/2 the failure rate for KitchenAid. Customer Service for the new KitchenAid sucks at best. KitchenAid is now owned by Whirlpool and cannot care less about the old customers. If you want reliability and customer service buy Bosch or Miele. If KitchenAid cannot warranty their product for both part and labor for 2 years do not buy KitchenAid. The old KitchenAid company and its products and customer service is gone.

KitchenAid had an advantage right away with me. Our old dishwasher was so noisy my wife would not start it until we went to bed far away from it. So I was ready to spend anything when we replaced it. We spent a little more, not much really, and have been happy ever after. Our KitchenAid has been very quiet and we are happy campers. I am definitely a fan of KitchenAid dishwashers.

I purchased my Kitchenaid Refrigerator on 8/15/2018 plus a Service Agreement with Safeware. The model number is KRFF507HBL. Within six months the freezer LED light extinguished. Within the another six months the LED lights extinguished in the refrigerator. I guess this is a common occurrence with this product. In the owners there is a sentence that states LED Lighting do not need to be replaced. Thats is obviously a lie. This has been very costly to repair and of course Safeware the Service Agreement plan will not cover lights. I will never purchase Kitchenaid product or buy a Service Agreement especially with a third party company. I am so disappointed but I stuck with product that is garbage and not living up to its good name.

I purchased a new Kitchenaid dishwasher from Sears in November of 2010. After paying a hefty price, over $700.00, it has now broken down completely after only eight months. First, the sliding drawer cracked, really? After all it is made for dishes and now the entire control panel is fried. I am so disgusted mainly with this problem and being that I must have a repairman come only on hours that are very inconvenient. After taking three days off, there was another issue today, and now I have to try to get someone to come tomorrow since I have taken enough time off from something that is not even a year old. I would like to know if there is a lemon law about these types of problems. It doesnt appear that I will have this appliance for long.