This is Kitchenaid model KEBC247VSS02. The problem is common among ALL kitchenaid wall ovens. When using the self-cleaning mode, the oven apparently overheats resulting in a thermal fuse to blow. The oven shuts down completely, the door is locked and the oven cannot be used. Thanks to Youtube, the repair is relatively simple, although the entire double oven must be removed from the wall to replace the fuse. Appliance repair is a minimum of $200- 250. EVERY time the self-clean is used, the fuse blows. Therefore, self-clean CAN NOT be used. Terrible design and useless self-cleaning.

My fridge is great. Sturdy, sleek & keeps my food fresh. Freshness is important to me and my family. Just the right size! Not too big or too small. With three people in our house that drink different flavors of soda, all three 12 packs fit!!!

There are many issues with KitchenAid dishwashers manufactures with the past three years and KitchenAid DOES NOT stand behind their products. My mother had the motor leak on hers after three years of light usage. I’ve had to wash dishes by hand due to its inability of dispersing water after 2.5 years of normal use. KitchenAid only offers to replace parts but wants the consumer to pay for labor, as well as house calls to fix a very faulty product. My adjustable top rack also broke at 2 years. This is a shame when people pay close to a grand expecting a quality product that should be reliable for longer than 2-3 years. My 20 year old dishwasher was far more reliable than this overpriced hunk of junk!

Bought a $330 microwave and the thing has been nothing but issues. This broke, that broke and the repairmen are great. They worked to fix the issues fast but the thing still is an expensive product and its complete garbage. Will never buy from them again.

So I will start out by saying that I did not read the negative reviews before purchase. This was not my first oven purchase and should have done more homework. The all the positives were so POSITIVE! So, that being said, my oven is about 6 weeks old. Yesterday for the first time, I tried out the self-cleaning feature. It ran well for a few hours then completely went out. Nothing. I tried everything with the power and fuses but nothing. I have been trying to get someone to help me but I cant reach anyone. Sears repair wont touch it. I will call again on Monday to KitchenAid again. But seeing all of these poor reviews it is making me very nervous. I will have to say that this is a piece of junk. The glass on the inside is stained and gross. I will update this complaint again after KitchenAid gets back to me. But this is crazy. If consumer affairs knew about this problem with the fan and cleaning cycle, why is are they allowed to sell this crap? Class action, I want in. Should have never purchased a KitchenAid.

I had very similar experience on my 8-year old side-by-side KitchenAid built-in refrigerator (KSSC48QMS01). It started out with loud motor sound once in a while, then I noticed that the control panels numbers were flashing. Power Off/On from the panel, or on the physical switch did not make the flashing go away. This lasted for about a month before it produced chirping sound every 5 seconds. Four days after the chirping sound appeared, my food started to be not cool any more (The freezer side was still okay, and the foods in the drawers were not as warm as the ones on the shelves).Anyway, I ordered the Repair+1 plan from KitchenAid (actually it was Whirlpool), and they sent ASI to come the next day. The engineer from ASI was very good. In less than an hour, he replaced the control board, and I have cold food (and lots of ice from ice maker!) that night. All in all, I only lost two days use of the refrigerator, plus the cost of the plan (~ $400). A new refrigerator would have cost me more than $8,000, plus 3-4 weeks of time when I will have to wait for them to build it. I am very happy about the service I received from ASI (281-452-2121). The engineer arrived promptly, is competent and courteous, and the work was done professionally. He took my broken control board, so he can send it for repair and use it for the next customer.

Just had the service man leave the house after determining that my 5-year-old built-in KitchenAid fridge was not working because of a malfunction in a now obsolete computer board. Only option is to wait weeks for a refurbished board which may or may not work and for how long, no one knows. Not very much choice as this fridge had custom panels made to match the kitchen cabinetry and the panels will not fit any other fridge. After reading the reviews on this site I see that this is a very common problem. I have always purchased KitchenAid - thought they were reliable and reasonably priced - no more. Clearly KitchenAid is a brand name which stands for nothing in the way of reliability and durability.

Did a self-clean for the oven today for 3 1/2 hours. Everything went fine - oven cooled down, but then the latch would not unlock. Searched on the internet as to how to get it unlocked. Nothing worked: turned the breaker off to reset oven, tried to turn the self-clean back on, pressed the start key for 5 seconds - nothing worked. This is the second time this has happened this year. Will now have to call for a repairman to come and take a look at the latch. Very upset and unhappy with the Kitchen Aid self-clean oven - wont use it anymore!!!

Model # KSRD25F Door Bin Holder: Today, I contacted KitchenAid in regards to my refrigerator door cracking from the bin holder and around the outside of the door. This is the part that is made to hold gallons of milk and jars that are glass. I spoke to **, the supervisor, after I was told that the bins are covered for lifetime, but the holder that they sit in would not be covered. I read the label on the inside of the door and I quote, KitchenAid is dedicated to providing quality engineered appliances that offer lasting value.” But thats just the beginning. “Our lifetime warranty on door bins is synonymous with long-lasting, worry free performance. This is what is right inside the door where you place the bins. I was told that I could purchase a new door by Ms. **. I asked how much the door would be as this could cause one of our children to get hurt. She came back to say the door is no longer available to purchase and that my only option at this point would be to purchase a new refrigerator. My refrigerator, at this point, is not long lasting and not giving me that worry free performance that they apply to the door. The bins were supposed to be designed to hold a gallon of milk, jars and two liter bottles. They lifetime warranty the bins that you put the items in, but not the holder that holds them in your refrigerator. If these fall from the refrigerator, they have the potential to severely injure the person retrieving the items from this refrigerator.

We purchased our new KitchenAid oven in July 2010. We finally moved into our new home in May 2011. It is now early 2014 and the ovens blue enamel lining is peeling and chipping and the racks have rusted. I contacted Lowes where we purchased the appliance and the extended warranty. A repair man was sent. Upon looking at the oven, he called KitchenAid and told them that the oven was not only chipped in many areas, but that those areas were beginning to rust. KitchenAid would do nothing, stating it was a cosmetic problem. Same with the warranty company. After further research, I have discovered I am not the only one with this complaint. Do not buy their products, they do not stand behind them and will not return phone calls. KitchenAid is a rip off and my $2,700.00 KitchenAid mistake makes me sick.

I like the fact that the included exhaust fan automatically goes on when the stove generates too much heat. Cooks pretty well. Hard to clean the upper vents.

We knew ahead of buying that the glass door is bad, and do not use the self-clean, but we liked the range. BUT... the burner knobs turn on with barely a bump (KitchenAid sent us a part to stop this, which turned out to be fillers for worn out knobs, and did not fit our model) AND the top under the burners and knobs is NOT PORCELAIN but JUST PAINT! If anything spills on it while cooking, the spill burns in and is NOT cleanable. I guess we should stop cooking and let the range cool and clean it! KA says this is cosmetic, and not covered or important. The top was covered by our extended warranty from Sears, and was replaced with no problems.KA Customer Service is a joke, and I now see that the new KA/Whirlpool is a joke, and manufactures only JUNK! We will NEVER buy from this company again. It is not the company that made our 27-year-old stand mixer! We have been lucky that we have had no serious, dangerous problems, only bad paint, and ovens that do not cook pizzas evenly. We are very happy with our Bosch dishwasher (its so quiet that you do not know that it is running) and our LG French door fridge with ice in the door, and bright white LED lighting inside.

On November 11, 2016, we purchased all new KitchenAid kitchen appliances (nearly $10,000) from a local reputable appliance dealer. On December 27, 2016, we took delivery of the new appliances, and after cabinet modifications, the fridge (Model KRFC704FSS) was installed and working by the second week in January 2017. Near the end of May 2017, we started to notice reduced cooling and slow ice making in the fridge, and arranged for a service call. The service rep came out June 19, 2017, and concluded the main control board needed to be replaced. One problem, since this was a new model/design parts were not available, and we did not know when the parts would be made available! After being without a fridge for weeks and many phone calls, the parts were finally overnighted, and the main control board was replaced. This appeared to fix the problem for several months until just recently over the holidays.Keep in mind, we spent nearly $3500 for this fridge with LED lighting, wood serving tray, digital controls, etc., and absolutely love the looks, style, and functionality of it; However, we are now experiencing the same problem as before (not cooling and slow ice production), and again set up for a service call on January 3, 2018. The service tech came out and after running a few codes and consulting by phone with the Whirlpool/KitchenAid service repair team, spent nearly 3 hours completely disassembling the inside of the fridge to defrost the condenser cooling coils and reassemble the fridge. He indicated this should last for a several weeks, but also indicated the ultimate fix would have to wait until he returned to apply a silicon caulk along the exterior seam between the outer stainless-steel skin and interior plastic shell. Since he did not have the right color of caulk, he needed to order it from Whirlpool/KitchenAid, which should arrive in a few weeks. Since we had the initial problem under the original warranty, we elected to purchase the extended manufacturer’s warranty service plan (3-years); so, this activity was being covered (i.e., no out of pocket). After conducting some research (like Anthony), we discovered this same fridge model and problem is documented across the internet. The model had already been redesigned (less than a year in production). Giving this some thought, and not liking the direction the repair was heading, we decided to start working with Whirlpool/KitchenAid directly to resolve my concern. Here is where it gets very interesting.Initially, we went to the KitchenAid website and followed directions for a customer concern by sending an email to NAR Customer Solutions @KitchenAid.com. On 1/3/18, Lisha called and left a voicemail and requested a callback to 1-800-331-2689 and mention Ref # **. After about 40 minutes of hold, we talked with someone in Michigan (MI) who wanted to know if we used social media (?). We informed him no, that we just sent an email to NAR. Wrong department… He sent us to Kimberly in MI. When she realized we were on an extended service plan, again wrong department, and was told to call 1-866-265-2082. After about 30 minutes of hold, we get Ashley in Tennessee, we believe with AIG (the extended service plan underwriter). Then, we’re forwarded to Amber at 1-800-253-1301 and told to mention Ref #**. After going thru the whole spiel again with her, we’re told to talk to her supervisor Marisa (?). She informs us there is nothing flawed with this fridge, and we must go the repair route. Not liking the fix for the fridge, we persisted to pursue a replacement that would work without a modification of additional caulking. We called again and talked with Katrina in MI with KitchenAid, who understood our concern that the repair was being made outside of the service contract by making an addition or modification using caulk and not repairing with new or refurbished parts, but she had to discuss with the service rep to confirm that was the fix. The next day she called back and left me a voicemail and requested I call back to 1-866-640-7146 and ask for her or Aleah. Unfortunately, this was not a direct line (as she indicated), and we were sent thru the same calling tree, recordings, on-hold, transfers, etc., again as previously mentioned.Long story short, we finally gone thru to an Andrew in TN; then an Erin in TN; then her supervisor Katzman; and finally, the “Resolution Manager” in MI (?), Gabby (ext. **). This appeared to be where the buck stopped. She insisted that by adding the caulk, this was a fix under the extended contract (using new parts) because the caulk had a Whirlpool part # (even though caulk was not intended or initially installed there). We expressed our concern that the remedy to add a bead of caulk sealant to the exterior joint between the stainless steel shell and interior plastic was not a “repair” using “new or refurbished parts”, and that it was an “addition or modification”, and only appeared to be a “band-aid” fix for the poor design of air flow that was changed on this model of fridge within a year… She disagreed. After spending about a half-hour on the phone with this manager, we were at the end of our rope. She thanked us for our time and mentioned she would document in our file our dissatisfaction with the proposed remedy to fix our fridge. In summary, if Whirlpool/KitchenAid were to admit and own up to this poor design flaw having subsequent failures, they’d be needing to recall and replace several units; hence, the reason for what we have gone thru and “contract misinterpretation” push back. We will proceed with the current fix, and tolerate at least 3 more repair visits over the next 3-years until the “No Lemon Guarantee” stipulation as provided in the KitchenAid Service Plan kicks in. Unless a class action lawsuit is initiated. Stand-by to see how that goes!

Our KitchenAid dishwasher has provided reliable, excellent service since purchased over 7 years ago. Cleaning results are excellent, and to date, have not had to have the dishwasher serviced.

I enjoy my refrigerator. I like the size inside and the way it is completely functional for my needs. I do believe if I ever need to replace this appliance that I will get the same brand.

The freezer drawer was bent and leaking air during manufacture. Ice built-up inches thick, then moisture leaked onto the oak floor. Warranty service takes hours to reach and starts with them saying you must have done something wrong. You have to contract with a local repair shop and pay them in advance, but order parts through Whirlpool. It has dragged on call-after-call for months and is still not fixed.

We have had this stupid side by side shiny stainless steel refrigerator for less than 2 years. The heater or Defrost Thermostat has gone out. There is a buildup of ice on the back of it. We dont know exactly which one has gone out until we turn off the fridge for 24 hour and let it thaw out. After that, the repairman will come back out. We have lost food and this has been a tremendous inconvenience for us. This should not happen on a fridge this old. DO NOT BUY THIS BRAND. It sucks!!

Oven Model KGRS505XSS - Knobs on the front of the stove are dangerous. They turn on with the slightest brush. Im glad I dont have small children living with me although my grandkids visit. My autistic grandchild turn on the burners but we were there. Recently my griddle knob locked in place and wont turn. I have an extended warranty with Lowes so we will see how that goes. I paid 1,700 for the stove plus 150.00 for the warranty. The stove is 4 years old.

Remodeled kitchen and purchased 4 kitchen aid appliances - thinking they were of great quality and would last. Had nothing but problems since purchased shortly after purchased. Had problem with microwave door problems with fridge - ice maker. Problem with oven when self-clean - shuts down and cant open door. Had fixed 2x -this is the 3rd time! Dishwasher fixed more than once - refused to get fixed again and pay over $300 - can buy a new one.I currently have an ice maker, dishwasher and oven that does not work. Raising 4 children, I am VERY dissatisfied with Orvilles where I purchased the appliances and ESPECIALLY KitchenAid - that doesnt back up the products they manufacture with defects. I will NEVER purchase anything KitchenAid EVER again or shop at Orvilles. I have paid so many service charges and part bills. I refuse to give them any more money!

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, We should replace the control panel board first and see if that does the trick.I called again to KitchenAid and had the part shipped to our home to expedite the repair - another week passed before we could get the repair guy back (we live in the country) and he opened the box (part number of the box was right) and said the part that was sent to us was for a stove. That was today.We have now been over a month with nothing but a mini-refrigerator - KitchenAid has been unresponsive and uninterested in helping us. We have now contacted both the place we bought this turkey from and have agreed to wait until Monday for the sales person to contact KitchenAid and see if he can get a replacement (which we are pretty much boxed into, as we have a big investment in the custom cabinet arrangement).Im SO disappointed and frustrated.

My KitchenAid fridge is 9 years old. It has always had too much moisture in it, water pools on the inside. It stopped working entirely one year ago. I called KitchenAid directly for help and the defroster was replaced for $480. Now it stopped working again. I’m not going to sink another $480 into replacing the defroster again. I won’t buy another product from the Whirlpool/Maytag/Amana/KitchenAid brands.

For what should be the top of the line for the Whirlpool Corporation, you should run not walk away from any KitchenAid dishwasher you see in the showroom. We purchased a new home less than 3 years ago which had a brand new Kitchenaid dishwasher. We are a family of 6 who cooks at home most nights so the dishwasher gets a lot of use. In the less than 3 years we have had the control panel motherboard replaced 2 times (thankfully under warranty) and last week the dishwasher started to leak significant amounts of water ruining part of our kitchen floor. We had a technician come out and he knew right away it was the sump. He openly said this thing is a lemon which Whirlpool has known about for years and refuses to fix. We asked if we could fix it and his response was Sure, these are one of the parts I carry with me to all jobs because they fail so much. However the repair cost was almost $500 so we have decided to send this piece of junk to the curb and purchase another brand. Whirlpool has lost a customer for life.

I would love to share my experience with my new KitchenAid refrigerator, however it appears at Whirlpool who makes KitchenAid refrigerators is not up to the task of manufacturing it and getting it shipped!!! How can one have faith in a company that cannot manage its supply chain? I ordered this refrigerator from a major appliance retailer on the East Coast, Karls appliance on the 5th of June 2020. Its delivery date has been postponed three times already with no firm commitment as to when the product will ship. I made the mistake of continually waiting thinking Ive invested this much time already I might as well wait for it to arrive. This turned out to be an ill-advised strategy. KitchenAid refrigerators are simply not shipping.Had I ordered a Bosch, or GE or any of a number of brands not manufactured by Whirlpool, I would have had my refrigerator for months. If you are prepared to put your trust in a company that cannot honor its commitment dates, then Whirlpool/KitchenAid maybe a viable option for you. For me however this incompetence in handling supply chain management is a deal-breaker! I will not likely ever purchase a Whirlpool/KitchenAid product again.

Purchased three appliances in May 2018. Microwave, Range, dishwasher. Microwave wave-guard fell out in 7 months, KitchenAid is sending a new one. However Range interior porcelain is chipping down to metal. KitchenAid will not warranty if it doesnt happen within 30 days. We have owned under 1 year. KitchenAid warranty doesnt cover their own defects in material. Should never purchase KitchenAid again.

My husband and I purchased a Kitchen Aid dishwasher in January 2011. Several months ago, our dishwasher started leaking and we called Kitchen Aid. Apparently our warranty really doesnt cover anything. Im pretty sure we got an extended warranty, but apparently that is only for the motor but not even for labor. Totally ridiculous that this company will not stand by their faulty product!!! I cant believe a dishwasher doesnt last more than 3 years!!!! Worthless piece of junk is what I purchased. Wish I would have read all the reviews BEFORE I purchased a Kitchen Aid!!! NEVER again! I will never recommend or purchase another Kitchen aid product!!

Ive owned my KitchenAid Refrigerator since 2011. In 2014 I had a problem with water build up on the freezer floor, and it cost $150 for repair. A drain hole clogs up and they have to replace and clean it out. It has been 18 months and it has happened again. Im very disappointed. I never spent repair $$ on a previous KitchenAid Refrigerator.

3-1/2 year old dishwasher started failing to clean top rack about 6 months ago. Two days ago it completely stopped working. Repairman stated cant be fixed. Turns out wiring burnt (we did not abuse the product). I was concerned over burnt be charred looking wiring so called KitchenAid. It is out of warranty and was not calling them to replace it but out of concern of defect and a fire. After being put on hold for 10 minutes rep came back on line and suddenly knew all about how that happens to all appliances when the control board fails and suddenly remembered it had happened to her. No big deal attitude that it only lasted 3-1/2 years. Hung up as a never again KitchenAid customer. Wish I had researched the company 4 years ago.

I bought KitchenAid oven on 8/2002 KEBC208KSSO. The control board was replaced in 8/2006, again in 2/2007. Again, the control board has failed and needs to be replaced! Is this a quality product? KitchenAid refuses to take responsibility for a crappy product.

I purchased a KitchenAid French door unit with the freezer in the bottom. Shortly after the installation, the seal on the left door failed. Then, the freezer did not work. Then the hose to the ice maker let go and caused major water damage to the room below the refrigerator. Now the unit wont cool. I am done with all KitchenAid and Whirlpool products. Leaders of these companies should be ashamed of themselves. Ripping off American consumers is criminal.

My husband and I bought all new kitchen appliances about an year and a half ago. We bought all KitchenAid: microwave, range, dishwasher and fridge. I always thought KitchenAid was a good company with good products... I was wrong. Within a matter of months, the range wouldnt work property. It couldnt be fixed so it was replaced. The replacement didnt work also and needed to be replaced! Five weeks later, we finally got a replacement range that worked. Now the fridge isnt working right. We have a French door with the freezer on the bottom and ice/water in the fridge door. It has been making loud noises and the freezer is not keeping items as cold as they should be and the ice maker stopped working. The warranty is only for a year so now after spending over $5,000 less than two years ago, we have to pay to get it fixed. We are stuck with the appliances for a while... they arent even paid off yet. I used to love KitchenAid but I will not buy one more thing made by them or recommend them. Beyond frustrated!!!

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

While still under warranty, the dishwasher circuit panel no longer operated. No lights and did not turn on. I called the recommend repair service and was told it would be too costly to replace the control panel and to buy a new dishwasher. I called KitchenAid and was told to turn off the circuit breaker that provides power to the dishwasher. This works but must be turned off after each use. If I dont turn it off immediately after using it and try and do it later, it takes days before it operates again and the circuit panel must be off during the wait.

We had a designer brand name dishwasher previous and it lasted just a few years and we gave it up. We returned to our earlier experience and bought the KitchenAid and have never regretted it.

Have been purchasing KitchenAid for years. Usually very satisfied. However, their products have changed. They are not made as well as they used to be. Especially this dishwasher. I have to clean it at least once a week with dishwasher cleanser. The dishes still come out dirty and that’s after I also rinse off the dishes before I put them in the dishwasher. I usually have to run the cycle twice to get them clean, and even then the dishes still don’t come out completely clean. I’ve also tried different brands of dishwashing detergent and finishing rinses. Even if I reduce the number of dishes I put in the dishwasher, I still get the same results. I had the machine looked at while it was under warranty. All they did was clean the arms. I was still getting the same results. KitchenAid did nothing for me and once it was out of warranty, they wouldn’t do anything. Now I’m stuck with a terrible dishwasher.

KitchenAid needs to do a recall on this dishwasher. We have required repair to the top rack tracks on the left and right sides! The circular piece on the track that pops into the dishwasher rack keeps breaking. I am now going online to find replacement parts to (temporarily!!!) fix it myself. When I asked the repairmen who covers KitchenAid warrantees about the rack, he said he had not seen problems so I showed him the hundreds of comments and reviews from people who hate this dishwasher for this very reason. KitchenAid does not care and they can forget this customer forever.

I purchased a KitchenAid dishwasher, model # KUDC10IXWH4 on August 1, 2013. I have been having difficulty with the machine for the last 6 months. My dishes were coming out dirtier than when I put them into the machine. The machine was not using the soap, it just piled at the bottom. I tried powder soap, liquid soap, and pod soaps with no help. Finally my husband made it so he could watch the washing process. The spray was only going up about 4 inches - not hitting my dishes. No wonder I have problems. We are trying to put in a new motor at $100.00. I have only had this machine for 2 years and I already have to make costly repairs. Very disappointing!!

It is an average refrigerator with ice bucket in the door. However, the ice in bucket always clumps. Also, it is difficult to keep dust and dirt off the grill underneath the refrigerator due to tight distance between grill and floor space. It is hard to regulate the temperature controls for the vegetable bins. After cleaning the dirt and fuzz from the grill at bottom of the refrigerator there was a noise.

Whirlpool owns KitchenAid. BUYER BEWARE!! The dishwasher does a good job but God help you if you ever need to use the warranty. Mine has a door leak. The repairman came out 5 times and replaced the tub twice, the door liner, the door, the hinges and the latching mechanism. There is still a 50/50 chance it will leak depending on how hard you slam the door and I do mean SLAM. They have taken up almost 15 hours of my time. The warranty says they will repair or replace the washer. THEY WILL NOT. You are dealing with dishonest people with no integrity. They are like an insurance company and they will do whatever they can to wear you down and not honor their obligations. Do yourself a favor. When looking at products, pass up the KitchenAid items.

I bought a brand new KitchenAid refrigerator on December 26, 2013. On February went out, only lasted a year and four months. The unit does not cools and does not freeze - all my food went to waste. I contacted KitchenAid as soon as this happened. Has been almost four months and till this date they have been giving me the runaround. I been calling them every week. They keep transferring me to different person apologizing for what happened and still my fridge has not been fixed. It seems that they cant find anybody to work on it.I contacted a local service guy from Maytag. He did me a favor to check the damn thing. He told me what it needed. When I asked him to fix it he stated that the unit was under factory warranty and KitchenAid needed to take care of it. He also told me that he would not fix it because he would not deal with them. He also told me to call them again and keep insisting for them to fix it. He did mention that they would give me the runaround to avoid fixing it. He was was right. Here we go almost in the middle of June and still cant make them to fix my refrigerator. There is any one can tell me what I have to do to get this people to fix it. Somewhere I can call to ask for help. The unit was not cheap. I paid almost 3K for the refrigerator - for the damn thing to break in a year and four months. Help!!

My family bought this range as it was one of the few gas stove downdraft ranges that could be installed in the middle of an island. It is pretty in our island but it is a TERRIBLE and I mean TERRIBLE range. The oven cooks uneven so dont even thinking about trying to bake anything. Over the holiday, the only way I could get by without burning the food was to place the thickest part of the leg of lamb towards the back. Not to mention that it probably takes about 30 minutes to even get the oven to 350 degree heat. It is ridiculous that something this expensive would perform so poorly. To top this off, the self cleaning function does not work.I decided to use regular oven cleaner and that was a big mistake. Now the inside of the oven is peeling. I contacted Kitchenaid to see if it was safe to cook and their representatives are basically robots and would not provide me with an answer or anyone else who could help, they just kept repeating we dont suggest harsh oven cleaning products. I think 450 degree heat is pretty harsh, so how can an oven cleaner be worst? HUGE disappointment overall and would not recommend or ever purchase a Kitchenaid product again.

Installed 2003. There is something defective about this VERY expensive refrigerator. It builds up ice on the back refrigerator wall rendering 2 bins useless since it freezes the fresh food. If I turn down the freezer temperature down, ice cream turns to mush, so that is not an option. I have contacted KitchenAid over this situation years ago and all they do is send out a contracted appliance company to troubleshoot. You are responsible for paying for the troubleshoot and since I am not on warranty, I must pay for repairs. After the appliance company charges exorbitant fees, they say it is a bad baffle, and a new one is installed. I have done this 2x now, and the problem is still there. I am living with the ice build up as replacing these built ins costs almost $10,000. I wish I had paid more at the time for a Subzero. I had one for 20 years and NEVER a problem.

My KitchenAid oven sucks! This is now the 3rd time I have a problem with the self-cleaning upgrade in my oven. The thermostat fails with the heat of self-cleaning. This time, however, the main keypad is fried. Almost $500 just for the part, not counting labor and install. Thanks, KitchenAid, for delivering a product that is only successful in earning you more money! I could not be any more disappointed in their complete lack of responsibility in standing behind a product for which they make so much money. Brand new two years ago, and I continue to have mounting expenses for an appliance that was touted as being wonderful.

We purchased a nearly $4000 KitchenAid refrigerator on May 22, 2019 (KPFC704FSS). Within a year (June 17, 2020, the ice maker stopped working and the refrigerator stopped cooling. During the course of the next two and a half months, a new compressor was installed. The fridge began to cool again, but no ice was being made. A new ice maker was ordered, but Whirlpool initially refused to provide it at no charge. Eventually, the company relented and a new ice maker was installed on July 16. Within days of installation of the ice maker, there was still no ice being made. After more phone calls, we were offered a voucher for a new refrigerator of any kind or a new KitchenAid fridge identical to the one we had. We agreed to a new KitchenAid refrigerator be delivered. BIG MISTAKE!After no delivery or delivery notice for three weeks, on August 17, 2020, a call was made to the appliance store to determine the delivery status of our new replacement refrigerator and we were told to call back on September 16 —perhaps by then a there would be an answer to our question of ‘when?’ Presently, there is no known delivery date; not even a known month of possible delivery. Throughout the past three months, and who knows how much longer, the appliance store has continued to do its best; however, KitchenAid/Whirlpool has failed all ‘reasonable standards’ of good corporate consumer service. Never again will a Whirlpool product be purchased by us.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

I purchased a brand new KitchenAid double oven range model KGRS505XWH01. Three weeks after use, we noticed that the paint is lifting off the front panel, above the knob on the left side. I called and they sent a repair person and it was changed. The same problem appeared 2 months later. I sent pictures to the service department and questioned why this problem is reoccurring. They told me that they are changing the service company and the new service crew will take care of it. After a month, a new panel arrived and then A&E Factory service called and set up appointment for repair. The panel was changed and again, a couple months, the same issue. I called the service department and to my surprise, they told me that they do not warranty cosmetic issues. I complained that this is a defect in design or their manufacturing process. They did not care. I sent a letter through my attorney to Jeff Fettig, President and CEO, Whirlpool Corporation. I had a call from their executive office and they promised the problem will be fixed for good. Next, we had a call from A&E Factory service for repair schedule. They changed the front panel, top tray and a burner. I thought this fixes it and were excited, but the serviceman hinted on similar problem many places which has been reoccurring. Anyway, the problem is back after four trips and now I called Whirlpool service and they are telling me that it is over a year and out of warranty. I am sure this product has a major defect and they need to do a recall or get a panel which the paint stays on. I will never buy anything from Whirlpool corporation for as long as I live.

We have been somewhat satisfied with our KitchenAid appliances. However, when our built-in refrigerator started making a loud sound, we went to the KitchenAid website and made an appointment with a service repair company. The service repairman came to our house and thought the noise was caused by a circuit board or the fan. He thought this should fix the problem. Because the refrigerator was not making the sound at the appointment, he could not be conclusive. The estimated cost was $521. We thought we would call KitchenAid and see if there was a better diagnostic tool to determine the noise. KitchenAid told us this was not an authorized technician and that we should set up an appointment with the correct company. They set an appointment. We were frustrated because we had just paid $65 for a service call, and we were going to have to have it serviced again at $99. We wanted our $65 reimbursed. After this, we called the service company and asked why they came out if they were not authorized. They said they should not and that we should contact Whirlpool KitchenAid, who set the appointment to be reimbursed. In the end, after 2 hours of phone time, KitchenAid said the phone rep had made a mistake that this company was qualified/authorized. So in the end, I spent 20 minutes on the phone with a specialist who led me into spending another hour and 40 minutes with customer service reps who tried to undo the specialists recommendation. I am out $65 for a service repair. I will need to spend $99 for another service repair recommendation. KitchenAid stated they gave me bad information but would not provide any written notification or written statement. KitchenAid has assured us that they would make changes within the company to make certain this never happens again.In the end, I do not trust KitchenAid/Whirlpool. I do not trust the Customer Service rep Ashley. Worst, I am stuck with a house full of appliances that I would love to rip out, sadly not because the product does not work, but because when I have a problem, I will have to work with the customer service department. I strongly recommend purchasing another brand.

We purchased this in 2011 and have had nothing but problems. The doors could not close properly so they had to change mechanism. The food freezes in the back of the fridge as well as in the vegetable drawer no matter where I place the temperature. What a horrible Fridge. It makes me sick to think I paid so much for this. I wish I had gone real high end and purchased a Miele or Sub-Zero.

We purchased a rather expensive KitchenAid refrigerator-freezer, model KSF26C7XYY04, one with a computerized, electronic control system located on outside of the freezer door. What we have found is that the ice maker inexplicably quits working and then equally inexplicably starts working again---days later. Two calls to the store where the unit was purchased (Lowes) resulted in two different technicians coming out to fix the problem. The first technician replaced the computerized electronic control unit. This did not solve the problem. The second technician had no lasting success either, even confirming that the temperature control settings were at the factory recommended levels. With the problem still continuing, we phoned KitchenAid and were eventually transferred back to Lowes. The only solution offered was to have still another technician come out to fix the problem (at our expense). A return chat contact with KitchenAid produced the same results. What is disappointing is the extent to which KitchenAid refuses to accept responsibility for a design/manufacture flaw in their product and the futility of their so-called solutions. Why would anyone pay for a third technician to address the same problem when two others couldnt? Is the third technician (reportedly more of a KitchenAid authorized technician) an admission that the first two that Lowes sent out were something less than competent? Why wasnt a KitchenAid authorized technician sent out the first time? I was asked if I purchased an extended warranty. What good is an extended warranty, if the same problem cant be fixed under the first warranty period? We need better products and better solutions.

Our kitchen aid refrigerator is just over 5 years old and of course like clockwork, it stopped working. Weve been told that K will pay for a new compressor but the labor will cost $1050. Could that be any more exploitative? When the tech guy was here, he said the labor would be $600 and the part $400...now they changed it to look like theyre being cooperative by saying theyre paying for the compressor but the price is still outrageous because they say the labor is $1050. I offered to pay half of the labor but the answer is no, of course. Really horrible company and product....never again.

Purchased dishwasher in 2011. 1 month after warranty the control panel went. A year later the wheels fell off the top rack and plastic parts ruined the motor. 2 years later we replaced the top rack wheels ourselves as did every other owner based on repair forums. A week ago in 2015 our panel went again. Never ever, ever will purchase a KitchenAid dishwasher again.

Our dishwasher is the whisper/quiet, this thing is far from quiet. Ive had other dishwashers that made less noise and had so much more room than this one. It was here when we bought our house but I wouldnt recommend it to anyone!!

We purchased a Kitchenaid dishwasher about 3 years ago. KUDS35FXSSO. This dishwasher had the wheels on the top rack fall apart within the first 2 years. Then just days ago, the main controller just stopped working. It looked like the controls were not getting power. So we called Whirlpool and they sent out a local company to see what was wrong. I had to pay $100 for them to tell me that the controller is known to go out and be defective. Also the internal control box was hanging by the wires, also known issue and has caused fires. I also found out the valve was not working so the top sprayers were not getting water so they were not cleaning the top dishes.The parts for these items are covered from years 2-5, but not labor. Total labor cost for all of this plus the previously mentioned cost is around $300. That is not to mention that a heating error was also found (another known issue) but not covered by the warranty. My question is if all of these are known issues, and have occurred to many people, why are these dishwashers not recalled? Or why hasnt there been a class action lawsuit! I will not have them fix this piece of garbage, just so I can pay again down the road to replace or have it fixed again.

The valve that allows water to shut off in the dishwasher freezes open causing the water to flow out of the front of door and flood your floor. The first time I was standing there and thought the door may not have closed. About 4 months later I was not there and it flood the kitchen, into the hall and living room. Called Sears. They sent a repair guy. He saw the water did not turn off even when you opened the door of the dishwasher, he said these valves have a problem and sometimes it is intermittent. Sears tested the valve and of course it worked, so they said the water damage was not from that. So lesson learned take a video. So where else did the water come from? Spent $800 for a turn off valve for dishwasher under sink and plumber said no leaks. Need this valve because I do not trust this dishwasher, will be looking at Bosch.

I contacted KitchenAid customer support during January 2012. I had bought a KitchenAid Microwave KHHC2090SWH in February 2011. It had suddenly decided out of the blue to stop working. I had contacted a repair technician and they agreed to pay for his visit. It is now March 14, and after 4 visits, the technician has been unable to fix the problem. He has now removed it from my home and even though I have had to contend with the absence of a microwave for almost 2 months, left me nothing to use in the meantime and no promise that it will be fixed only the confirmation that the company will almost never replace a defective product.I am so sorry that I decided on a KitchenAid and I will certainly let everyone and sundry know about my problems with the KitchenAid Microwave. I am at a loss as to what to do next. It seems like I am just trying to fly against the wind.

The KitchenAid range oven is a great item, the only issue that I have is that the temperature in the oven seems to be hotter than the set temperature. Other than that it fits well with my kitchen and provides a modern look.

Unfortunately we have several KitchenAid appliances that came with our new house. They are all crap. In our previous house, we had a Samsung refrigerator (which cost a lot less than the KitchenAid) that was well made and worked perfectly. Even though we have a luxury KitchenAid model, the drawers dont fit, the ice maker freezes up regularly and the whole unit just feels cheap. Even our builder does not use KitchenAid anymore. In addition, because they are so poorly made, the company cannot afford to (or chooses not to) fix real issues when they occur. Avoid KitchenAid at all costs.

KitchenAid 30 free standing gas range with double oven bought. Beautiful to look at BUT! Have had less than a month and many problems. First gas leaks (they were repaired). My one time to use: baked an apple pie in bottom oven. Preheated to 450, baked pie for 15, then reduced to 350 for 45 minutes. During this time the vent blew so hard on top right burners, it got the top range very hot and impossible to use right burners (vent blew the flames... dangerous). Also top right side got extremely hot... not operating correctly at all. Now dealing with Whirlpool Corp Safety Dept to get them to take this range back... scares me to even think about using it... NOT using it... it is a lemon!!! They say must process/have evaluation by technician and then 3 to 4 weeks to process. BS!!! The order # is the no. with Whirlpool Corp Safety Dept. 553 Benson Road, Benson Harbor, Michigan 49022.

We have owned our KitchenAid refrigerator for 16 years and never had any issues. It has been very dependable and worth its value. The inside offers plenty of adjustable space, and well lit. The temperature settings have remained the same for both the freezer and refrigerator, as performed well in cooling.

I have had 4 control panels replaced on my KitchenAid stove. When the 4th one went, they tried to convince me to replace it again but I refused. They then offered a deal to give me a discount on a new stove. To end the problem, I agreed and guess what? Two months and control panel problems. Their products are defective and the service reflects the products. Do not buy KitchenAid or Whirlpool! You will be sorry.

Updated on 06/03/2020: In my last review from Sept 2018 I indicated that fridge was not repaired yet. In Oct 2018 the main circuit board was replaced for 2nd time. Fast forward to June 2020. Fridge is randomly shutting off all cooling and needs to be rebooted to work again. Service call indicated that main circuit board is faulty. Result is that fridge is going to the trash as Im not spending another dime on it. Following is what I have spent on this six year old fridge, which doesnt include a complete replacement of cooling system under warranty: 10/05/18-$570.65 09/12/18-$100.57 09/15/17-$303.97 08/31/17-$100.57 11/04/16-$404.2610/19/16-$100.57Original Review: Purchased 5 years ago. Constant problems including: 1/ Fridge not staying cold - year 1. Fan that pushes cold air to the fridge from freezer failed. 2/ Freezer not staying cold - year 2. Complete replacement of cooling system - under warranty. 3/ Constantly restarting - year 4. Fridge would shut down and restart many times per day. Sometimes it would show PO (Power Out) warning. Circuit boards replaced - not under warranty. 4/ Stopped making ice cubes - year 4. Replaced ice making unit - not under warranty. 5/ Constantly restarting - year 5. Not repaired yet. 6/ Flimsy shelving. Re-glued a number of internal drawers because they were falling apart. 7/ Noisy. Wasnt bad when originally purchased but after #2 and #4 repairs it got progressively worse and now sounds like a freight train running. I will never purchase another KitchenAid nor anything else by the manufacturer of KitchenAid.

Purchased a KitchenAid refrigerator Model #KBFS22EWMS7 in November, 2012 along with a 4 yr extended warranty with a price of $1800. The first week in October 2013, there was a big pool of water on the floor near the refrigerator. Pulled out the fridge thinking a hose had been punctured or a connection was loose. But no, that was not the case. All connections on the back of the fridge were dry. Husband checked more thoroughly and could not find where the leak was coming from. Called the customer service number on the refrigerator user instructions and they set up an appointment with a service person. The service person came out on Friday, Oct. 18, 2013, checked all connections and pulled off panels and checked the back and could not find where the water was leaking. He confirmed there is a leak by seeing all the water on the floor, which looks like had been leaking for a while after seeing the edge of the wall with water damage and mold. But he could not find it and could not tell where it was coming from. So he gave my husband a homework assignment to somehow keep a watch underneath the fridge to determine exactly where the leak is coming from. How about that for customer service!!!! Now after seeing all the similar complaints and issues with KitchenAid, I am so afraid that we are in store for a nightmare of our own!!!! Our current plan is to put some type of rubber mat on the floor underneath the fridge and somehow jack up the fridge a little to be able to see underneath to watch for the leak. This is very frustrating and wish now that I had gone with Maytag!!!!

My refrigerator has lasted me 21 years and its still ticking. It is a side-by-side which makes it difficult to store large items such as sheet cakes, etc. Something I will consider strongly when I am ready to replace it. I like the newer models with the freezer on the bottom giving you more shelf space on the fridge section.

It does not clean well as it should no matter which brand or type (gel vs power vs pack) I use. Noisy. Long long cycle. I have had two kitchen aids before this and was happy. Then this house came with Maytag which did not do halfway good job cleaning. Then when it broke I chose KitchenAid. But this one seems noisier and even the cycle seems long - it may be average just seems long. The dishes do not come clean. Especially forks.

After a year and a half dealing with a malfunctioning refrigerator (floor model), Whirlpool agreed to replace it with a brand new upgraded model. I am impressed with their customer service. Its been about 2 months and the new one works like a champ! Thank you Whirlpool!

I regret every day that I bought a KitchenAid. I bought top of the line double oven and upon installation we noted that the oven door was crooked and installed wrong by manufacturer. I have not even used the oven but KitchenAid refuses to replace the oven door. They say that according to their manufacturers warranty, they are only obligated to repair it once the appliance is in your house. That is the worst customer service that exist.

Updated on 10/04/2020: When the compressor failed the digital read out display also went. The compressor is covered by 5 year warranty, but not the digital display panel. They failed on the same day?? This is a top of their line unit. (Not cheap). They came out and gave me an estimate of $600 for new digital readout unit. I am at 6 weeks and counting without the fridge and no one can give me a date!Original Review: Appliance was 4 months off first year warranty when compressor failed causing electric control panel to need replacing. Although compressor is covered in second year I was charged for the service call and new control panel (over $600). This was a $2400 bar fridge. I expected better quality and service after purchasing $20,000 in KitchenAid appliances. Not sure this will ever be my brand in the future.

I purchased all new KitchenAid stainless steel appliances in October 2009 from Bad Boy in Whitby. I also purchased the Gold extended warranty. I noticed about a week ago March 24, 2015 that the bottom of the fridge (model: KBRS22KVss1 and S/N KY3628480) has a crack right in the middle coming out from under the deli drawer. I called Bad Boy but of course the extended warranty expired in December 2014. I then checked the warranty in the KitchenAid manual but it expired the same time. I have never in all my 62 years seen or heard of a cracked liner yet in the manual it states it will pay for replacement or repair of the refrigerator/freezer cavity liner if the part cracks due to defective materials or workmanship. Just on the off chance I called KitchenAid....Due to the age of the refrigerator there is no warranty but they can send a serviceman for $89.00 for the first 15 mins. I talked to the parts department to get an idea of that cost and the liner is not a replaceable part but they do have a patch kit. He could not tell me how much that would be or what it consists of as its a service kit and hes not a serviceman. Beware appliances are made to last 5 years only.

Agree with the person commenting about the fan. This is the loudest, most irritating fan I have ever come across in an oven. I thought it was defective, it is so loud and constantly comes off and on. Called service. There is apparently nothing wrong with it.

I purchased a KitchenAid Model KUDS301XBLO from Best Buy 2 years ago this month. The first week I had to call KitchenAid concerning the fact that the dishwasher did not get my dishes clean. Stuck on food on dishes and silverware and cloudy glassware. They sent a repairman out and he said there was nothing wrong, it must be my water or the temperature setting on the hot water heater. He checked and said the temp was correct and he couldnt find anything wrong. The next week I called KitchenAid again and reported the same problem. Another repair service was sent and he could not find anything wrong either (other than the dishes were dirty). They both suggested a multitude of things to try, i.e.,Use of different product (used Cascade), adding Lemi Shine, make sure to use Jet-dry, etc, etc, all of which I was using anyway. The first guy said pre-wash the dishes before placing them in dishwasher. The 2nd guy said never pre-wash the dishes, always leave food on them because with the new machines this acted as a washing agent to get the dishes clean... Lordy, that blew my mind. I tried that and had to take all the dishes out of the dishwasher when it was complete and wash them by hand. The 2nd guy also informed me I should have never gotten rid of my 20-year-old GE, that it was a superior product (it worked fine, just was very noisy). I emailed a complaint to KitchenAid and several weeks after the complaint I had a call while I was not at home, from some lady who left a message. I tried to call her back and got her voicemail and left a message for her to return the call. Never heard from her. The 2nd repairman gave me a bill for services and I refused to pay it, so thats when I emailed the company. As far as I am concerned, I will never purchase another KitchenAid product.

KitchenAid electric range # KERS807SSS00. I am very disappointed in KitchenAid! They don’t deserve a star! Because They sold out to Whirlpool to avoid covering their poorly built products that should’ve had been recalled or, came up with a seal to prevent control board burnout! This is my second spillover and the dash control panel is burned out again. At least the range does work because it’s independent from the oven, you do need the control panel to operate the oven. I called KA which is Whirlpool now. Whirlpool, simply have a way of not covering any warranties on KA. They always have an excuse. Or, there’s no record of a complaint by me or by anyone else on this issue!I find that hard to believe because I had a spillover and I called and complained to KA within two months of purchase about the faulty glass top (No Seal) to prevent spillovers from the glass top to the bottom of where the control board burned out. Which they did cover because it was during the warranty period. And their excuse was, “Didn’t you read the manual?” Well No Maam! I didn’t! This is the third one in my family, and there’s been spillovers and nothing was blown out!! I should have realized. They had General Electric ranges. At the cost of $ 480.00 plus labor for the part. We will rather buy a new range other than KA or Whirlpool or any other products made by them!! In the meantime, I’ll be grilling out on the grill ☀️????

I had my KitchenAid built-in convection oven replaced because the oven interior paint chipped after cleaning. My replacement unit from KitchenAid has the same issue. KitchenAids take on the problem is Too bad, your warranty is over. Great $3,300.00 investment.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

My husband and I purchased all KitchenAid products for use in a new home we were building in late December 1997. In the first cleaning of the double-wall oven, it locked up; and we had to have the service man from Sears come out and fix it. Since that time, I have had some trouble with the touch pad working and then not working. About 2 weeks ago, I called Sears; and they sent a repair man out to fix this problem. He informed me that the part for my Superba KitchenAid double-wall oven had been discontinued and that I had probably paid $2,700.00 for this oven. Much to my amazement, because we purchased so many kitchen appliances, I had no idea we had paid this price. Nonetheless, he informed me he had other customers whom he had tried to get parts for and gave me very little hope of ever finding the part to repair this oven. So I called KitchenAid and was told it had been discontinued and hopes of finding part number 4451292 was going to be very unlikely. I proceeded to get onto the internet on Ask.com and found a repair site. I did some research and found it has been discontinued and that they dont have any idea of anywhere to get this control pad fixed or purchased. I feel that, after reading all the other complaints on these same malfunctions, there should be some kind of enforcement that KitchenAid or Sears should have warned the public at the time of purchase as to the approximate time you have to get parts for such expensive items. My oven is almost new inside and out. I and my husband (who is now deceased) worked out on the road for many years, and use of this oven was very limited due to us always being gone out on the road. The bottom oven has been used maybe 3 times, and the top oven has not been used hardly at all, compared to my KitchenAid microwave, which we both used all the time.when we were home. My guess would be that it would about compare a thousand or more to one. The touch pad on my microwave is still doing super. After viewing all the complaints on this model number KEBS277DWH1, part number 4451292, and the issues all of us are having with these ovens, I would hope that someone would stand up for us in a class action lawsuit. These products are very expensive, and nobody is helping the consumers on this product problem. Please someone stick up for all of us who need someone who can make this company responsible for such inadequate products.As of today, I have no ovens to cook Easter dinner in, because nobody has a part to repair this. And I am a widow and havent the money ($3,500.00) to buy another one. This is what repair.com wants for another one. Im very dissatisfied and angry with the outcome of all the work and research done and to get nowhere. Help!

Built a new home and moved in last year. Just pay the year mark our new KitchenAid refrigerator went out. We are now on week 5 and nobody knows when the parts will be in. We have been without a refrigerator for 5 weeks, KitchenAid and their diamond factory service could care less about how long we wait. Go with anyone else’s fridge, stay away unless you don’t need a refrigerator then go with KitchenAid. You won’t be disappointed.

We bought this fridge in Oct 2019, it quit working completely in late March. The repair man has come out 4 times and has told us this refrigerator has all kinds of problems. He replaced the electronics and the compressor. Now we have to wait till the end of the month for them to replace the coils. Customer service is horrible, they will not talk about replacing it because we don’t meet the “CRITERIA”, for replacement. We have always bought Kitchen Aid appliances but never again they don’t live up to their past reputation. Where are the class action attorneys? Model KRFC704FBS01.

2 years old dishwasher. Within 6 months, top rack roller axles broke. After a year, stopped cleaning top rack items. I found out the Chopper Assembly was broken. Had to replace it. Both are cheap plastic parts. Terrible experience with this brand.

I have a KitchenAid Model KHHC2090SSS-2 Architect series. I have an extensive experience with concerns regarding this model. I replaced it once under warranty because it was arcing, and finally died completely. A year later, the microwave began to start on its own. There is nothing like walking into your kitchen and finding out the your microwave started it, set the cook time for an hour, and had already been running for 6 minutes. I called KitchenAid, and they immediately sent me to their safety department. They offered to fix it free of charge. Well, 4 months after being repaired, it started doing this again. After investigating this more, I have learned that KitchenAid has this problem, and Consumer Reports did an extensive investigation. Other models are involved. Fires have occurred. Buyer beware - these microwaves are a huge safety hazard.

Count me in the group of very angry KSSC42QTSOO refrigerator owners. My circuit board started to ting about one month ago. It was sent to CoreCentric 1 week ago, and Im hopeful to have a working refrigerator in another week or two. In my Google search of this problem, I came upon an interesting post (which I could not relocate today) that may be helpful to some. A realtor from Ariz posted her problem with the same circumstances; same circuit board part number (W10121049 and substitute board 10219462. She said her husband had experience with soldering and circuit boards and was able to repair their refrigerator with a $5 capacitor, purchased at Radio Shack. She said she had found out these boards had defective capacitors manufactured in South Korea. Sure enough, my repairman showed me the rounded top of the blown out capacitor on my circuit board... Dont scrap the fridge until you check all avenues. However, never buy a KitchenAid appliance again.

Purchased new refrigerator Oct 2013. One year later it failed - not keeping food cool enough. Parts were replaced. One year later it failed again - same problem but different cause. This time it was a manufacturing defect which, according to the repairman, was well known but we had received no notice. Again, according to the repairman, there had been six updates to the control panel during that year but again, no notice from KitchenAid. Now, two months later, it has failed again. This time it is some sort of internal water leak which was undetected until it ruined about half my kitchen cabinets, the lower adjacent wall and several feet of living room wood floor. Fortunately I have both home insurance which will cover most of the house damage and an extended warranty on the refrigerator which will cover that repair but I am still out a substantial deductible which I intend to be reimbursed by KitchenAid. Further, under no circumstances would I recommend a KitchenAid appliance to anyone. This particular model is a POS and further, KitchenAid does not apparently care what happens to the appliance once it leaves their factory.

Purchased new KitchenAid Architect Series French Door Bottom freezer refrigerator KF1S29BBMS02 for new house. This is the top of the line unit and we were extremely happy with the look, features and functionality. After 10 months of use the unit suddenly stopped working. Freezer temperature would barely get below freezing, the top refrigeration unit would not cool below 50 degrees and no ice would be produced. Obviously disappointed, but knew that we were under warranty and the unit would be fixed at no cost to us.Calling into warranty service was not too painful, short wait time and easy phone tree. People manning the warranty service line were all very pleasant and respectful. The issue is the process. The process as I understand it based on conversations with KitchenAid warranty service is that they will exhaust all options to attempt to repair the unit and then and only then will they consider other resolutions. In our situation we are in week five of the process. Four visits to repair unit, none successful and another visit planned in 2 days, which will be the start of week six, and we are still without a working unit.They will not offer a rental unit, but if you push they may offer you some minor value to offset the cost of a rental unit. In our area the shortest rental term was one month and the cost was over $160 per month. When I brought that number to KitchenAid, they would not provide that amount so we have to spend additional money due to their faulty product.When asked how long this may go on, they stated until the KitchenAid Warranty techs decided that the unit could not be repaired. Sounds reasonable, but what it equates to is weeks and weeks of back and forth between the third party service companies and KitchenAid Warranty techs trying different things to fix the unit. With each visit taking 3-5 days to schedule or longer if parts need to be ordered. Sounds like this effort goes on until the KitchenAid Warranty tech has replaced every part possible and there is nothing else to try. Based on current trend...this could take 8-10 weeks for our situation.I understand that process is necessary to protect business interest, but this has been a very frustrating customer experience that has completely thrown me off the KitchenAid brand and any other brand owned by Whirlpool. This is both from the quality and durability of the product standpoint and especially how the company deals with unsatisfied customers. While KitchenAid wont commit to what resolution they will offer if the unit cant be repaired, my preference would be a refund so that I can buy a product that is more reliable. My advice, Bing search how many complaints against whatever model of appliance your are considering and look for models with the lowest number or less significant type complaints. Reading the complaints about the model we bought after the fact, I very much doubt we would have purchased.

I have never been more unhappy with products I have bought, we upgraded all our kitchen appliances about 8 years ago and decided to go with KitchenAid products (Refrigerator, Stove top range). We have had numerous issues with both products starting within 2 years of purchase. The stove valves were the first to go, and then failed again several times in the past 6 years. The refrigerator ice maker solenoid was the second item to fail. Recently the refrigerator seal system went, just a few months after the warranty expired. Today the stove ignition switch failed and the stove wont stop clicking. The seal system repair on the refrigerator was estimated at $1700. A new GE sells for 1000. Speaking of GE, I kept my GE refrigerator in the garage and now 23 years later it still works.

I have a 48 built-in side-by-side KitchenAid refrigerator. Manufactured and bought in 2008, so now only six years old. The control board is faulty, and they NO LONGER make the part - for a 6-year-old (expensive) refrigerator! When I called the parts company in CA (which KitchenAid said MIGHT have the part), the person was very helpful and said he moans every time he gets one of these calls. There is no remedy except to remove the part, have it rebuilt in CA for something that MAY work. I will not purchase KitchenAid again.

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

I have a kitchenaid side-by-side refrigerator with an ice maker and water dispenser on the door. This was not a cheap appliance at $2500.00. The ice maker has only worked on and off for a month out of the 11 months I have had this appliance. After four visits for repair and two door replacements at a cost of $1700.00 a door x 2 $3400.00 for door replacement alone not including a water valve replacement and labor for four trips, my ice maker still does not work. I asked a supervisor for a refund for my defective product. Was told they had to go through repair process. It would have been more cost effective to refund my money!! Still no resolution! No one wants to help! Totally frustrated, WILL NEVER BUY THIS BRAND AGAIN!!!!

Stainless Steel KitchenAid Dishwasher Complaint - I bought this high-end dishwasher for $1,600 in 2006, and it has broken several times - replacing internal panel, internal control unit, and exterior touch pad within warranty period in which I had to pay for labor and miscellaneous parts. It now has another broken internal panel, internal control unit, which is out of warranty now. The GE authorized repairman said I have a lemon and it’s not worth fixing. GE has offered to pay for a few parts but not labor. Or, I need to buy a new one with a slight discount. I feel this is unreasonable since I have had major problems with this dishwasher lemon within warranty.

We purchased our KitchenAid dishwasher model # KUDS301XSS in February 2012. We previously owned a KitchenAid for 18 years and NEVER ever had a service call on it! Now this new one is less than 2 years old and the rollers on the top rack have broken (they are plastic). Then when I set the buttons to run the washer, it would act like it was going to start, then cancel and drain! Found out today from the repairman that this is a common problem. The pump is out! Says this happens frequently usually within the first 5 years! Thankfully I did purchase the extended warranty but on a dishwasher that cost nearly $1,000 one should not have to! I will NEVER purchase a KitchenAid again! Also, bought KitchenAid Refrigerator a year ago. And have already had to replace the ice maker and had a service call about a leak in one of the hoses! So disappointing!

Purchased a KitchenAide Gas Range model number KGRA806P SS00 in 2006. Two years later the off pad stopped working, being on a very tight budget we learned to use the timer to turn off the stove thinking that we would be able to afford a new touch panel at a later date. Last year the whole touch pad freaked out when trying to use the self cleaning mode which we had used on several occasions before. The last two years before the oven stopped working all together the convection oven didnt cook evenly. This is the absolutely biggest piece of junk I have ever purchased! About the only thing I think this range is good for is to use it as a boat anchor! KitchenAide/Whirlpool should be ashamed of themselves for continuing to produce such a faulty product. All I can say thank you for is that I didnt replace the panel over and over again like some of these poor folks did.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

We purchased a Kitchen Aid counter-depth refrigerator in July 2021. By September it stopped working and has been inoperable since (4 months later). We have had 7 service appointments during this time; each time the technician assured us the issue was repaired but the fridge never got below 76 degrees. We requested a replacement refrigerator several times but were told the warranty would only cover repairs and we were locked into using their repair service provider. I dont know any other business that could take a customers money (almost $2,500) and deprive them of a working product. If I tried their approach with my companys clients, I would be sued or out of business or both. Horrible experience.

The broiler element on my KitchenAid range (Model No. KGSS907) came on by itself and stayed on. I was in the living room, and the first I knew was the smell of burning. Not only did it come on, I couldnt turn it off, the control panel being non-functioning. To stop it, I had to pull the unit away from the wall and unplug it, nothing else worked. Now I am afraid to leave the range alone. This is a big problem since I travel a lot. I was recently away in Europe for a month. Can you imagine what could have happened if the stove came on during that month? Normal practice for any controls designer is to make sure that any failure goes to the off position, but that apparently that does not apply to KitchenAid. Does anyone know of a recall?

KitchenAid Refrigerator KSSC48QMS01 - Do not buy this refrigerator. We bought a home with a beautiful custom kitchen with this KitchenAid refrigerator and its just given us grief. Thank goodness we bought an insurance package to cover appliance repair. After three different repairmen and waiting weeks for parts to arrive, we found out most parts were not the right ones. Finally we got a Sr. tech guy to assess what was going on and we had to have the mother board sent out to be re-done. Well that seemed to do the trick, but 8 months later we are having issues again. Our insurance carrier would NOT insure the refrigerator. We ended up buying insurance from another carrier which should have told us something. We have rented a refrigerator while new parts are being ordered. We have lost several full freezer and refrigerator loads of food. No fun. I have no confidence with this unit ever being repaired. Its built into its own lacquer custom cabinet. Ugh. We now have another rental refrigerator sitting outside on our patio as we wait two weeks for parts. Would I buy a KitchenAid unit again. No Way.....there is no help out there to fix this mess.

Do not, I repeat, do not but a KitchenAid dishwasher... unless you expect to pay thousands of dollars to own it. I have model # KUD5301xbtr bought in 2011. Within 4 months, I had 4 service calls to replace a fuse. At that time, KitchenAid told me I was trying to get a new dishwasher. Gee, told them I had a new dishwasher - just wanted it to work. Finally it was fixed. I use the term fixed loosely. It quit again in early 2013, they would only offer me a new maintenance contract. But the company that does the maintenance contract were total jerks. Let me explain, what I called them about they recorded in their records to make it sound like one thing to their advantage.The long and short of this - the poor dishwasher will be taking space up in a local landfill. I have had my fill. I bought the dishwasher for $700+, and then add all the service agreements; it has become a $1,000 dishwasher that does not work. And KitchenAid will not admit there is a problem. DONT BUY A KITCHENAID!!!

Built-In Double French Door Refrigerator, Side By Side, Freezer Drawer Bottom. 1 Year Old, $10K Unit. Five service calls on the doors that dont close or seal properly. Door springs replaced 4 times. Last a couple of weeks, then break again. Service is subbed out to an appliance repair outfit that could care less. Poorly made product. KitchenAid should replace this box under warranty, but they keep giving me the runaround. Bad product. Bad Company. Bad Service.

I have a Kitchen Aid gas range thats 5 years old now, and I have had nothing but problems with it since the first year i paid $1,800 for it. I called Kitchen Aid and they told me its my problem, cause its so, old 5 years old! Its not right that they can take peoples hard earned money like this. This to me is a scam and something should be done about this. People should get together, and not take this. Put a stop to it. Their appliances should be inspected by goverment officials to see whats going on with their products.

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

I bought the French doors refrigerator just 6 months ago and right away the fan was very noisy. Now 6 months in the temperature reading shows 125 on the freezer but yet it is freezing everything not just in the freezer but the fridge compartment. Called customer service and they took a week to send someone who just kept saying it’s the computer board. Even a non-technical person like me knew it was a thermostat issue. Takes another 10 days to come back with the new board and installs it and leaves. Nothing changed so I called back and then took another week to come back to test. Admits it’s the thermostat and says will order the part. 3 weeks after still no part and just fake promises, they are working on getting a thermostat. 5 weeks no working fridge and no sign of it being fixed or compensated for it or even replacement fridge. I actually don’t even want their garbage fridge or their lousy customer service! Just want my 5000 back. Do not get any Kitchen Aid appliances. They will give you a runaround.

KitchenAid Refrigerator Model #KSSC42QVS00; part #10219462 - Total frustration! They should be more accommodating to us and all who have filed complained on this site. We purchased our $8,000 refrigerator from Slyman Brothers in St. Louis in 2009. A couple of months ago it started making a hissing sound and finally quit working about 3 weeks ago. We call a certified KitchenAid service agent, very helpful, but found no help via KitchenAid or Whirlpool. He was advised to order a board that we received a few days later. The service technician returned only to find out it did not fix the problem. He was then advised by KitchenAid that it needed another part - part #W10219462. After some investigating, we were told by KitchenAid that that part was no longer available. I checked further and found a generic part that Sears claimed would work. That part was delivered, wrong part once again. We again called Sears and they ordered another part, which we received today, and it too was the wrong part. We were told by the Sears part department that they could not obtain that part. It was no longer made. This is a real problem. Here we are, left with this beautiful refrigerator that doesnt work because they no longer make the replacement part. I am not stopping here!

I experienced an issue with our KitchenAid hood microwave in July because it was not heating. I called KitchenAid since the microwave was less than four years old and was what I thought to be top of the line from a reputable company. They gave me A&E factory service to come out for the repair. On the first visit, while working on the microwave, the technician sold us a service warranty for $40 adding that there would be no additional charges other than the $129 service fee and that he would have the microwave running again. He said that he found the issue, ordered the parts, and was going to come back a week later to perform the service work. He returned a week later and installed the parts but the microwave still did not work. While working on this, I heard him make a phone call to his manager. He called me into the room to let me know that the service plan he sold me was not good. They were going to refund my $40 and the work he had done on the microwave was about $388. If i wanted to get the microwave working, he could go further but I was responsible for the cost. I requested that he remove the parts he installed and let him know that I did not want the $40 back as I would be checking into why the service plan was not covering this. After numerous phone calls to A&E, they stated that since the microwave was not working at the time their technician sold me the protection plan, they could not cover the problem. I did not ask for the protection plan, he sold it to me. To make a long story short, I contacted KitchenAid--talk about not caring. They could not care less that I had an issue with their less than four-year old unit and even less that I had been duped by their service company A&E (Sears).I bought all new KitchenAid appliances after a house fire in 2007, thinking that I was getting top of the line equipment. Turns out, I bought junk that nobody will stand behind and no one can fix when there is an issue--fridge, oven, dishwasher, microwave, washer and dryer. When I have to replace the rest of this **, I will not buy any Whirlpool-made junk. I most certainly will not buy anything else from Sears and will never have A&E service back to my house.

I bought a KitchenAid dishwasher (Model: KUDS30IXBL) and within a couple of months, I noticed that the side air vent was damaging the wood cabinet and the drawer next to it. I called KitchenAid customer service and was told that there was nothing they could do about it because, according to them, the dishwasher was functioning properly. I called the store where I purchased it from and they sent out a couple of installers who looked at the damage and said,I knew this was going to happen when I saw the side air vent design. They took a couple of pictures of the damage and said that they would let their boss know. I have been waiting for two weeks and no word yet from them.

Today, I was baking chicken, first at a slightly higher temperature than at 350 F. When I took the chicken out, we noticed a small piece of glass the size of a dime on the inside and a crack running from top to bottom. I have read the numerous other posts regarding exploding glass and I seem to have gotten off lucky. However,now I am terrified to use the oven, especially at higher temperatures. I have a kitchen full of KitchenAid appliances. My experience with KitchenAid service has been nothing short of a nightmare. Four years ago, the ice maker in the fridge malfunctioned in the middle of the night and continued to dispense water all night long until it had flooded my kitchen, dining room and basement below, ruining a portion of our hardwood flooring. KitchenAid took no responsibility even though the fridge was only about four years old. We also had continuous problems with our dishwasher not staying closed during the wash cycle. After numerous service calls, we finally discovered there was a recall to replace the latch.The big question now is what is KitchenAid waiting for? The potential danger of the exploding glass is extreme. There seems to be a high frequency of this occurring. Perhaps we can vocalize this on Facebook. There has to be power in numbers. KitchenAid can be certain that I will never buy another major appliance from them again.