I call myself being smart being buying true iconic American brand washer and dryer set, and to my surprise, my 15 year old Roper I got on Craigslist for $75 out washed this almost $3,000 stainless steel washer. What I immediately noticed that all my clothes were coming out this front loader smelling like Tide pods, after a complete wash cycle. This machine doesnt wash clothes, because it doesnt tumble in enough water. Im a truck driver and travel the country on a regular, and ran across a similar machine at a Flying J, it did the same thing. So I complained and demanded my money back because this machine left my clothes smelling worse, prior to washing. And I was told that the government had decided on how much water is needed to wash your clothes, which is at least two gallons short, therefore, no I find my myself using a extra rinse cycle, which extends my cycle to an hour, just to remove the smell of tide. I tried contacting the manufacturer to figure out some kinda hack to add more water, and was basically told by these people, good luck with that. Ok let get this straight, I paid nearly $6,000 for this washer/dryer combo, and I kid you not, my hundred year old Roper will clean ten times better, and I paid less than $100 bucks, used, over 15 years ago. This doesnt make any sense.

I should have did more research before I bought this product. I was looking for a top loader with an agitator that actually agitated like the washing machines we use to buy back in the 70s & 80s. Machines that were made to wash your clothes and not give them a soothing bath. First of all with this washer the lid locks and I feel that is the most ridiculous thing I have ever seen. I would give anything to break it off and shove it up the persons butt who came up with this stupidity. If parents today cannot control their kids and keep them away from things that are not there for them to play with, then we should not have to have a locking mechanism on the lid. Secondly, I would like to be able to open the lid and see if there is enough soap as the machine is working; this does not happen. And as for cleaning the clothes; not frigging likely. It is a bigger piece of crap than my front loader was. I would gladly send these pieces of garbage back to Speed Queen and get my money back and go and buy back my front loader. I am so upset every time I use this machine it gives me a headache. I am tired of dealing with all the stupidity that there is in this world. Something seriously needs to be told to these so called engineers to try and stop re-inventing the wheel. If it aint broke dont fix it. Leave the damn thing alone. It was working fine without your intervention. As for the dryer; not to impressed with that either. Stupid place for the lint screen; at the front of the door and wide open. Not too bright.

Spent a lot of time researching a new gas dryer as I discovered that Samsung & LG are not considered great buys with the service calls that ensue. As a previous Samsung owner I was particularly concerned about quality. Found that Speed Queen had a pretty good reputation, was made in the US (Wisconsin) & had options of 3, 5 or 7 year warranties depending on the model. Chose the 7 year model & was very excited to try my new dryer. It stopped working on day 1. The sensor settings would not work. Called for service & was referred to one of their service companies, they came & assessed the dryer, it needed 4 parts, a board, a thermostat & two sensors. I was told the dryer would work just fine on regular settings until the parts came in. That was not true. A week later it stopped working on any setting. Called the servicer & Speed Queen, another service call, another part, the ignitor was bad. Here is the part that is truly sad. Speed Queen customer service has still not managed to get a manager from their company to give me a call. They are rude, absolutely indifferent to how poorly this looks for their brand. I see no pride in their company name & no effort to attempt to make a customer happy. Its like you are bothering them. I can accept defects, indifference is not acceptable on a 2 day old dryer regardless of the warranty. They could not even be bothered to get the correct parts to the repair team. Im truly disappointed & disgusted at their customer service teams attitude & their management teams inability to actually manage. If you manage by hiding behind your customer service team, you should not be a manager.

Bought two new speed queen dryers. Both starter buttons are defective. After time button came apart inside. Tried to repair, but came apart once again. Now have it put together with plastic wire ties.

I love my washer Model # AWN412SP111TW01. It washes great and it is much better than the ones with all the fancy technology features on them. This washer operates more like the washers I used to have and it washes in an appropriate length of time. I love the fact that this washer does not have the feature that locks your lid when you start your wash. My washer is more like the way washers used to be built years ago and not just some fancy technology that quits working right after your warranty goes out. The only thing that could be improved is that the water could be spun out a little more so that the clothes are not quite as damp when the wash cycle is over. This isnt really a problem but just a preference for me.

TR3 and DR3 washer and dryer. Told the sale man we are farmers and get pretty dirty at times. He said Speed Queen without a doubt, which was the most expensive. Well it cant clean worth a **. Found out the drum and agitator are one and locked together, so no agitating. Just spins the drum back a forth. My pant legs come out dirty in the folds. Went as far as stapling, yes stapling the fold open and re-washing again. I find more dirt in the lint trap of the dryer then lint itself. Speed queen calls it gentle I call it **. Replaced it with a used dual agitator washing machine for 1/5th the cost and now just lint in the dryer and way, way, way cleaner clothes. The dryer has needed to be serviced twice with all this being less then a year old. Things get caught between the spinning drum and the seal and some load sensor turns the dryer off. Feel completely ripped off. Now Im going to sell it cheap and honestly cause cant stand seeing it sitting there unused.

The Speed Queen was an excellent machine. I never had any problem with it and it cleaned the clothes completely. I liked that it had different levels to choose from. From light to heavy duty. My beddings were cleaned safely. The dryer worked well and dried my clothes quickly which was great for me. I always like to finish with my laundry as fast as possible. I was completely satisfy. The clothes came out great, not too much wrinkles. The dryer did its job and would consider using it again in the future or even buying one for my personal use. For what I needed the Speed Queen delivered. All and all great features.

I love this washer. It is the same washer they put in coin operator cleaners. The drum is made of steel and takes a lot of heavy clothes. I am amazed at how quiet it is. What I like best is that if I forget to add something, I can open the top and add it. Many washers lock the door once it starts. This washer is the only one made totally in the USA and comes with a three year guarantee. I have heard people say that their Speed Queen has lasted the 20 or more years.

We bought the Speed Queen front load washer and dryer in the fall of 2017. Its now almost a year later and we are absolutely as pleased as is humanly possible with them. The washer is fast and quiet and the dryer does an amazing job of drying. Doing laundry has never gone this fast! Zero problems, using less detergent than ever and saving $$$. Thank you Speed Queen!

I really loved Speed Queen. I bought it because that is what my mother used and I am a traditional person, she was so pleased with her machine and is one I knew and grew up with so I knew I would love to be the owner of a Speed Queen washer and dryer. When I married and began my family we used it daily when the children came along and loved the experience of being owners. I enjoy that it is simple to use and so easy to operate, I could hold my child in one arm and add the softener when needed, I could unload and place in dryer with child in my arms, my husband could and was able to use this machine with ease and enjoyed the fact that it was very easy and simple to use, he never messed up the clothes he washes or dried. I was so grateful for that.I would love it to have an alarm or bell to tell when wash is completed and would love a signal for when to add the softener so that I could do other things while waiting for the chance to add. I would love to see it improved for the younger generation and also my two sons will know what brand to purchase when they marry or move out on their own.

Purchased the new 2018 TR7 Speed Queen Top Load Washing Machine after reading rave reviews on the Speed Queen washers. Unfortunately, Speed Queen changed the agitation mechanics of the 2018 models and this machine does a terrible job of washing clothes. It does not remove dirt or stains no matter what cycle you run it on. Ive tried everything to get my clothes clean and bright but after 2 1/2 months of trying, I gave up. The local dealer told me I had to get resolution with Speed Queen. Speed Queen told me I had to get resolution with the local Dealer. I sent pictures, made phone calls to SQ and the dealer, multiple trips to the dealer, comments on SQ Facebook and website etc. Working with the local dealer didnt get me any suitable resolution until I suggested that I would call the BBB and local TV station. Finally, SQ and the dealer got together and they decided to give me a full refund and take back the machine. Warning to anyone planning to buy the 2018 Models of Speed Queen...buy something else.

We got this washer because our previous cheap one stopped working after 3 years. We got the very expensive Speed Queen on the advice of the repair technician who didnt think our other relatively new washer was worth the cost of repairing it. So I asked for his advice on the best quality machine with the least problems and this brand was his recommendation. I am SO MAD we wasted so much money on this piece of garbage! Ive had it repaired 3 times already (owned it LESS THAN 1 YEAR) and Im going to have to have it repaired AGAIN because it is not draining water AGAIN. The repairman was literally here 2 days ago. It also doesnt get clothes very clean. DONT BUY IT. For reference I have a Model AWN43RSN115TW01 which is Product Code TR3000WN.

Purchased a matched set Speed Queen washer/dryer in June of 2013. We experienced burning smells from the dryer from day one, but really didnt think much of it. Finally, in September of 2017, the smell got really bad so we called the repairman. When he opened it up, he couldnt believe the mess he saw inside. The machine had bad connectors from day one and they had finally gotten to the point where they burned so badly inside, they almost started a fire. The repairman said it was a manufacturer defect and to contact the company. We did, and they did nothing. They didnt even apologize that they almost burned our house down. Considering I frequently run the dryer during the night, a fire could have easily started while we were sleeping. I am stunned by the lack of customer service and am afraid to continue using the unit. The washing machine has made a noise from day one, as well, but the repairman cannot figure out where its coming from. I am so upset that all my long research to find the best, longest lasting machines still turned up junk.

Bought a Speed Queen TR7000 top loading washer in Feb 2020, just before the Covid shutdown. After being handed a line about the durability of these washers, little over year later, its not fully draining and leaking. Id give them zero stars if I could.

We purchased a Speed Queen Washing Machine in 2017 after it was highly recommended to us by a trusted appliance technician and internet research. The washing machine worked satisfactorily until approximately five weeks ago. Water was noticed under the machine after doing a load of laundry. We thought it might be due to our water well/septic system because of very wet weather. We waited to do any further laundry until the septic tanks were drained. After the septic tanks were drained, a load of laundry was started and our laundry room flooded. We contacted an appliance technician who informed us the wash tub was cracked. A major repair. Since he did not perform warranty work on Speed Queen machines, we contacted Speed Queen customer service and a technician came out. He informed me that he ordered the tub replacement from Speed Queen but could not give me any information about when the tub would arrive. I contacted him two days later since I had not heard from him about when to expect the tub replacement, and my husband had an upcoming surgery and would need clean sheets, towels etc. after surgery. The technician informed me that he still had no information about the parts arrival from Speed Queen. I called Speed Queen customer service the same day but they had no information on the arrival of the part. Two days later, a Friday, I was able to learn from customer service (when I called back) that the part would arrive the following Tuesday. I contacted the technician, who still had not been notified of the parts arrival by Speed Queen, and we scheduled an appointment for Wednesday morning. The tub replacement arrived in a defective state and could not be installed. The technician contacted Speed Queen before he left my home that Wednesday morning to request a second tub replacement since the one sent was defective. No one could provide him with an arrival date for the second tub replacement. I called Speed Queen the same day and the customer service representative told me shipment of the part would be expedited. When I checked with the technician two days later, again on a Friday, he informed me that he had heard nothing from Speed Queen. I reached out to Speed Queen immediately and after numerous phone calls learned the tub replacement was not expedited (though I was previously told otherwise) but was due to arrive the following Tuesday. The technician was again scheduled to install it on a Wednesday morning. This never happened because the (second) tub replacement did not arrive according to the technician. Speed Queen claimed it did. Both my husband and I contacted Speed Queen customer service that Wednesday and both of us were informed by two different representatives that the tub replacement (now the third attempt to obtain this part) would be overnighted directly to our home, not the technicians address. Based on their representation, we scheduled an appointment with a different Speed Queen technician to install the tub replacement. The representation by Speed Queen turned out to be untrue. The tub replacement did not arrive the next day as we were told. The repair appointment had to be cancelled. That day, customer service told us the matter had been turned over to management and they had no details or information about when the part would reach us as technical oversaw that. We requested a call back from customer service once they were able to obtain this information from management or technical but no one contacted us. I received an email letting me know that customer service did not know anything about when the part would be shipped. In frustration, I reached out again to customer service several times the following day. They had different stories every time; no one could give me any information on when we would receive the tub replacement. A week later, Speed Queen has yet to contact us about the status of sending the tub replacement to repair our washing machine. Speed Queens misrepresentations and inaction forced us to purchase a new washing machine this week. Its customer service department is unlike any I have encountered. They give misinform nation and misrepresentations. They provide no actual information or assistance to the customer. They demean customers and give the clear impression that Speed Queen could care less if the customers washer is repaired or not. Because of our awful experience with Speed Queen, I cannot recommend its washing machine to anyone. Instead, I recommend avoiding this brand.

I had this same washer before they redesigned it and it was the best washer I had ever had, LOVED it! But the redesigned washer is awful. I hate to say that, but it is true. I have had it less than a year and the spin cycle doesnt work. Nor does it clean clothes! It may be easier on clothes, but who cares if they are dirty. It doesnt spin the water out and clothes have to be dried twice. How is this easier on them? I wish they would bring back the old washer! Since my expensive Speed Queen has been a total disappoint, I have purchased a new washer with no computer parts and an agitator that isnt just for looks!

Tried to wash clothes this week, burning smell is coming from washer. Does not spin. Machine is 4 years old. Bitter Neumann tells me it is no longer under warranty. Warranty should be at least 5 years for this kind of problem. Disappointed. Poor design. Will not buy another Speed Queen. Machine is extremely heavy and very hard to take up and down stairs.

We’ve had the washer since February 2021. It works great. Dont have any problems but the start button. Its the same button to pause it, that’s ridiculous because its so sensitive you cant even touch it without it going to the pause! Youre supposed to hold it for three seconds to pause but it doesnt matter. It just keeps beeping, so annoying, really think it should be a different button! I dont even want to use. We it paid way too much for it to be like that! I know Im not the only one having problems with that button!!!

I am less than impressed with my Speed Queen washing machine. It was not cheap and it should of been better engineered, especially the electric part of it. It blows the breaker seven times, every load and it pisses me off. It is out of warranty and the customer service is a joke. What happened to the days when a machine lasted forever. This isn’t cool and I bought an American made appliance intentionally. Think twice, Suzanne.

My wife & I had a top-load Sears Kenmore (manf. Whirlpool) Heavy Duty Series 60 washer we bought (along with the dryer) 2nd hand & used for 20+yrs, along the way replacing agitator dogs & 2 lid switches, and a couple of other things I can't even remember, keeping it going long after many would've given up & tossed it. Finally, sometime in 2017, it got to where it would cycle fully on only 1 of the main switch settings, so I had to decide whether to chance buying a new main switch at roughly $140 & installing it correctly, or take the plunge & get a new washer entirely.

September 2018 we purchased the new washer. We had heard that they were a top notch machine since they were considered commercial. Well last night we had the machine shred plastic into our drum. We have no idea what happened. Today is Sunday so I have to wait until tomorrow to contact the supplier for service. Since the shredding of plastic was so bizarre I decided tonight to read some reviews to see if anyone else had this issue. Lo and behold sure enough Suresha of San Anselmo, CA posted a review about this exact same issue on Jan 20, 2019. Seems this machine is a lemon and defective.I will be taking this information to the store where we purchased our machine. I do not even want to go thru what she already went thru. I will see what our distributor does to correct this problem but I dont see anything other than replacing it with a new machine and even that based on the other reviews I have read about Speed Queen I dont want to stay with Speed Queen but I may have to just to try and get some of my money out of it.

I used Speed Queen at a laundromat, and they are amazing! You can get more into your loads without worry. You know all of your clothes will come out clean. Sometimes I go to the laundromat to use their machines for my bedding. With the ones I have used it was nice to have a presoak option. Plus I like the high speed cycle of removing water. You dont have to worry about your clothes being so heavy with water when you go to dry. However, the ones at the laundromat take forever because of the presoak cycle. It would be nice if it went a tad faster and it would be cool if it cleaned itself out after every use LOL!

May 2021 bought a brand new washer and dryer Speed Queen. Did a read a reviews and heard how great it is. Washer won’t even get a little dirt out. I washed twice and still dirty. Try so many times to called Customer Service. Cannot get a hold of no one. Only auto play of computer voice telling you to hold on. Nobody ever answer t by e called of mine. Horrible customer service. I regret buying Speed Queen! I paid $1,000 for washer alone. I just lost $1,000 down the drain! I’m so mad and sad. DO NOT BUY SPEED QUEEN!!! Good getting a hold of customer service!!!

Our 4 year old Maytag was needing repairs and the repair was about 2/3 the cost of the machine. I did research to find the best reviews for a good quality washer. Speed Queen seemed to have good reviews. I paid the higher cost to get a quality washer. It is less than 5 years and we are having to pay repair bills on this Speed Queen washer. There is no difference in the quality of this machine. It has not lasted any longer than a regular brand washer. Dont waste your money, get the cheaper brand.

I can choose the amount of water I need for the size of laundry I’m washing. It cleans a very large or a small delicate load equally! It is quiet and very user friendly. And best of all, it’s faster than the average washer even when I use the twice rinse cycle.

Until now, I had been happy with my Speed Queen Washer. It is simple to use and does an okay job cleaning my clothes. However, after just three years of use, one of the plastic arms on the agitator inside the tub broke off after washing three pairs of jeans and a handful of shirts. Upon closer examination, I noticed that the plastic used for the arms is rather thin and flimsy, certainly not the heavy duty commercial quality that I paid a premium price for. I called Speed Queen and was told that the part wasnt under warranty which rather surprised me. So buyer beware.

We have had both the washer and dryer for seven years with no problems or service calls. Ten year guarantee on the washer is comforting and they both perform at a quality level. The only complaint we have is that the washer does not have a buzzer, but the dryer does.

Quiet running, cleans well, runs an average load in about 30 minutes. Spin is especially effective, resulting in shorter drying times as compared to our old Whirlpool. It has an upright agitator, a feature we wanted. Since Speed Queen has done away with the transmission, the agitator is fixed and the drum moves to swirl the clothes thru the water. It runs with a gentle whooshing sound instead of the old thrashing sound. So far, it has worked well. Our machine has analog controls, not the digital control panel. All the controls are marked understandably and are easy to use. My wife likes the delicate and hand wash cycles, something our old machine did not have.

I was shocked to see the low ratings on this site. I breed Golden Retrievers and to put it mildly I wash dirty stuff. From muddy dog towels to poopy puppy pads. Dirty Stuff! My Speed Queen (TC5000WN) does a wonderful job on my dirtiest loads. It washes faster than my old machines, (GE & Maytag) and has an option for a larger fill. It is a workhorse, which is what I want in a washing machine. I had an LG Front Load washer and hated it! You cannot properly soak anything, and I was constantly cleaning the rubber gasket to keep it from smelling.

Agitator is too slow - doesnt clean clothes. Not enough depth on the fins on agitator to move back and forth either. Spin cycle is too slow - some clothes are dripping wet and other clothes are too wet to put in dryer. I thought with a tall agitator, it would move back and forth quickly to actually get a clean wash. Some of my clothes have residue left.

After doing much research I wanted a modern somewhat efficient washing machine but with better build quality and durability than the big box stores. I love the fact that the new washing action is easier on my clothes. Some people are having a hard time with that, but this is the future. Sure the washing machines in the 70s lasted forever BUT they beat up clothes, cleaned yes, but beat up in the process. I also like the fact that they removed the transmission, one less failure point in the future. This is also the most quiet washing machine Ive ever experienced. Looking forward to getting many years of service from this unit.

I had these appliances when my family was young (in diapers through grade school), and found them to be reliable and dependable. They were purchased more than 30 years ago in Columbus, NE and I chose them because the laundromat had that brand. I remember there was an extra prewash cycle that worked well for doing cloth diapers. I really liked the prewash cycle for rinsing diapers before doing their regular wash cycle. Alas! Few people use cloth diapers anymore! Then, as my sons got older, and into sports, I found the prewash cycle handy for tough, messy dirt and spills on their clothes. But when we moved to Sheboygan WI, we decided we would buy new appliances rather than move the ones that were over eight years old. The store in Sheboygan did not carry the Speed Queen brand.

I purchased a Speed Queen top load washer 5/14/2018 ran 60 loads and it broke. Called Speed Queen and they said I have to get service thru the selling dealer which is 200 miles away. They have no authorized service company within 200 miles of me. Dont buy Speed Queen!

I bought my Speed Queen Washer and Dryer (TR5) in August 1919 and I’m not happy with them! The day they were installed and I was told they were ready to use as they walked out the door, I did a load of laundry and found the control panel loose so I called and said I needed repair to come fix it. Then I threw in the very first load into the dryer and started it up and wow, what a racket it made! So I called service back and told them they needed to repair the dryer too. When service showed up two weeks later, they tried to tell me that the loose control panel was normal! Well, it’s not and amazingly it was fixed! The support rollers and Idler Arm Assembly had to be replaced on the dryer. I had them back to repair the washer last winter, but I don’t remember why. So repair was back again today for my washer that started to walk all over the floor. I was told that it was built up dust! Very little was cleaned out from under the machine!I was told to clean the feet, I needed to push back on that heavy machine to raise it and then put a block under it so I could clean it! Really, I am expected to raise that heavy machine and keep the dust cleaned out from under the feet? As heavy as that machine is, I want to know how dust can vent get under the feet! I am so disappointed in the quality of this expensive Speed Queen Washer and Dryer!

I know a lot of people start by saying this but, I RARELY write reviews. Good or bad. After becoming frustrated with our Whirlpool Cabrio washers lack of cleaning ability I took the advice of our repairman and purchased a SET of Speed Queens washer and dryer. That was less than 8 months ago. Didnt even NEED the dryer but hey Get the matching set. Speed Queen has always had an impeccable reputation for quality and reliability. Short story about the washer- Speed Queen washer does average to poor at cleaning on any temperature. Control knobs are basic and there is no way of telling how long your cycle will take. I mean NONE. Long story on the dryer- After just a few weeks the dryer knob was not lining up correctly with the corresponding cycle and it was taking a minimum of 2 full cycles to dry most anything. I was literally guessing where I was in a cycle and hoping for the best. The dials are all made of cheap plastic (unlike their older, more reliable models) I have now had the same knob, timer and other parts replaced FOUR TIMES. The last time was one week ago and it has already happened again! FIVE TIMES in 8 months. I am beyond frustrated. Hence my review. I called the only number I can find for Speed Queen that seems to relate to customer service. I was told that to get a replacement machine I had to go to the dealer and not through Speed Queen. No one wants to take responsibility for an obviously defective machine.

When my five-year old (Whirlpool) top loader died last week, I asked the repairman who pronounced it dead what kind of machine should I buy. His answer: Speed Queen. He didnt even have to think about it. I followed his recommendation and bought a Speed Queen TC5 top loader. The options are simple, but the cleaning is effective. You dont need the control panel of a washing machine to look like a rocket launch control. There are some hints, however, to get the maximum performance from the machine.

I find when using the washer it is extremely noisy. My worst complaint is that even using (1) king size sheet (not the full set) to wash, it comes out in a tied up knot. Its put in loosely. Its really bad if I put in the full set. What in the world is the agitator doing?

Our Maytag dryer died & they could no longer get a circuit board for it. It was the 2nd time in 5 years to need service. We had the top of a line Maytag washer & dryer. I asked the repairperson what brand he would recommend & he stated SPEED QUEEN. He said they cost more but are very well built. They are the same ones in laundromats. I read the reviews & found the TC5 model. This is an old school, simple controls & will last 20 years washing machine. We bought the set - Washer & Dryer. The appliance person mentioned they are hard to keep in stock because of their reputation.

I could not be more disappointed in an appliance, and Ive been buying them for my home for over 40 years. We had our Speed Queen dryer one month (!) and it stopped working. Cracked terminal block. Part not in stock! Long wait for repair.

We bought this washer January 18, 2021. Have had the repair man out 5 times, they have replaced the lid lock, the main board, and a part in the back of the machine and it still does not work! I wanted a speed queen and got a horrible product!! We have tried to call the number for support and it keeps hanging up on us or the call just won’t go through. PLEASE DONT WASTE YOUR MONEY ON SPEED QUEEN PRODUCTS! They won’t answer the phone so I’m assuming we wasted over a thousand dollars!

I think they are very good machines to use. Have used them at same washteria and were excellent in cleaning the clothes. Only once in awhile they were unreliable when were out of order!! They are dependable in getting the clothes washed and cleaned!! The machines are so quiet you dont even know that they are running until the light goes out and know that the clothes are done and ready to be put in dryer!!! The machines are so reliable and dependable that you simply cannot think of anything that will make you dislike the machines. I understand the clothes have to go in different cycles to get cleaned but you have to be patience until the machine stops!!

Moved to new home 4 years ago & bought very expensive SQ commercial-grade washer/dryer set as advertised, #1 recommended in the nation. Thought it would be more durable & last longer. Salesperson said true. Washer literally destroys clothes! Chews material…shreds towels, rips seams, trashes underwear, rips out zippers. So much lint removed from items at each washing that lint trap cannot hold it all. And that continues for months, after every washing! No towel in the house has lasted more than 3 months (good-quality towels!)! They look 25 years old!Worse, this model has no “balancer!” Clothes go out of balance constantly & washer makes a horrible, loud pounding sound & hops 6” across the floor! Called recommended repair service & he said nothing he can do! He cannot add one, either. Shortly after we bought this model, the company must have gotten so many complaints, they supposedly added a balancer, but that does nothing to help us. Finally, the controls on both units are annoying beyond words. You set water temp, and the unit changes the load size on its own; or you set load size, and the temperature changes. Have to keep pushing same buttons repeatedly to get them to finally “stick” where you want them! Same with dryer….very confusing on how to get it to just dry. It’s like trying to operate it in a foreign language! Bottom line: this set is a disaster from start to finish! Save your money: do not buy!

I live in a remote area and have difficulty getting service personnel to come to my location. After reading so many reviews of computer boards failing, mold problems with front loaders, and front loaders failing to clean, I knew I wanted a RELIABLE washer that CLEANED. Speed Queens have an excellent reliability record. Although my washer is only 3 years old and maybe old school with no digital computer boards, it does a great job cleaning.

We purchased a Speed Queen Stacked Washer Dryer for our business. It is not the first one we purchase this item since we have different locations and until now we hadnt have any issues. This time, 6 weeks after we installed it, the dryer electric panel stop working. Our installer checked it and found out that the panel was defective and need to be replaced; the cost of the new part was covered by the Brand but I need to pay the labor. I contacted Speed Queen and ask them to refund the labor needed to replace a defective part that was supposed to be working for years and just after 6 weeks malfunctioned. I was told that their policy was set and they couldnt cover the labor cost. Well, this has been my last purchase of any Speed Queen product. There is a clear difference between servicing a used dryer and fixing a defective (from origin) product.

My husband and I have been trying to get our dryer fixed for 2 months now. Every time I call Speed Queen to get an update, they tell me the part needed is on back order. It has been two months and this situation has forced us to spend lots of unbudgeted money at the laundromat. Speed Queen hasnt tried to offer us any alternatives to our situation. Our washer also had an issue when our dryer stopped heating, as well. It wasnt dispensing fabric softener into our laundry and kept it retained in the area it was poured into. I was able to find someone to fix it rather quickly.These appliances came with a seven year warranty, so I submitted a claim to be reimbursed for the repair on the washer several weeks ago. I have received nothing to date. We have only owned this set for two years. That is SAD, given Speed Queens reputation of having good quality, long-lasting products. This is why we purchased this brand in the first place, but are obviously extremely disappointed that the standards they advertise are inaccurate. We will NEVER own a Speed Queen appliance AGAIN after this horrific experience.Customer service isnt the best either. One of the agents I have spoken with during this long and drawn out ordeal told me that they had changed their policy regarding reimbursements and tried to tell me because I had to get a third-party person to fix my washer, that they werent going to reimburse me. I have emails I have saved which contain another agent telling me I COULD get a third-party person to fix it because the service people they recommended refused to come to my area. How CONFUSING and UNCARING. Even the agents arent on the same page. The one who tried to tell me they wouldnt reimburse saw that the claim for the washer had been approved despite what she had previously told me. Unfortunately, it has taken 2 months for us to realize Speed Queen isnt the company we thought they were and we regret ever doing business with them. Buyers BEWARE.

I made a HUGE mistake not taking my Whirlpool W/D set to my new house. I had heard so many wonderful reviews about Speed Queen - workhorse, great warranties, etc. Now Im stuck with a horrible washer and disgusting mildew smell. I contacted the dealer - the mildew problem is not covered by the warranty. They suggested I contact Speed Queen directly which I did but never received a response. Ive tried everything - vinegar/baking soda, Affresh, always leaving the washer door wide open - nothing works. Twenty years ago I purchased the first front load washer Maytag made. It had the same mildew problem and Maytag contacted me ahead of me contacting them! The problem was fixed at NO CHARGE. My opinion - dont buy Speed Queen.

After being told by several washer repair personnel, and being told by the appliance salesman, that if I wanted to buy the best available washer, even though it was much more expensive, to buy the Speed Queen that they had on display. (Model AWN43RSN115TW01 from Edwards Appliance in Depew, NY). Delivery was made exactly on time and after the installation was completed, the delivery man said load her up and enjoy your new washer. The first several loads were, I would say, average loads, but eventually I loaded her up with a large load of colored clothes. Washing process worked well and the tub drained for the most part but would not spin. Even after removing some of the wet clothes, there is still no spin cycle. I will contact Edwards, (whom I am not blaming for the problem) to send out a repairman. In my opinion, THIS SHOULD NOT BE HAPPENING TO A TOP-RATED, EXPENSIVE WASHER IN THE FIRST MONTH OF USE. I would caution anyone considering this Speed Queen washer. I will gladly change my rating if this situation improves.

I bought my Speed Queen TR5 in December, after having several lackluster Whirlpools over the years. Before I made my decision I looked at more washing machines than I'd like to admit - reading reviews, comparing features, watching YouTube videos of people reviewing and washing clothes in various machines. Really. My head felt like the spin cycle.

When washing Speed Queen does an amazing job. Its super fast and has multiple settings for washing. The dryer dries fast and doesnt take a long time to dry. Its just a little too expensive for my taste. This washer and dryer have amazing settings and multiple settings when it comes to washing and drying. One of the favorite things about it is the length of time it takes to dry. The cost of the Speed Queen washer and dryer is on the more expensive side for me. It does a good job but I could find something cheaper that could do the same job just less money.

I used a Speed Queen triple load washer at the laundromat. I think they work well and takes about 25 minutes to wash everything. I like the size of it. I can fit a lot of clothes in the triple size washing machine, and it seems like it holds a good amount of clothes. I try to put as much stuff as possible in there so I dont have to pay as much money. But when its full it doesnt seem to want to wash all the clothes.

The Speed Queen is built to last, and doesn’t have all the options that you never use. The machine does a great job washing your clothes and spin drying them. It’s top loading and has a agitator which I like very much.

In April 2021 I bought the top model dryer of Speed Queen to match our new washing machine. I immediately had issues with the dryer taking too long to dry the clothes on lower settings or burning and melting the clothes on the regular and permanent press setting. The technician came out to look at it and said it is a common problem due to how the dryer heats up and the stainless steal vent in the back that get extremely hot so when your clothes brush against it it burns or melts the fabric and leaves an imprint of that vent or black marks on your items. It ruined a new set of sheets, several shirts and a couple of blankets. So my options are to dry clothes on delicate and take twice as long. So disappointed. This was an expensive dryer and the company does not back it up. I would think they would recognize this problem and come up with a solution. Or let me return it.

Researched washer and dryers for over 2 years while in the process of saving for the new machines, saved a little longer and a little more because the decision was made to get the reputable, American made, commercial quality “Speed Queen” brand. Certain I was getting what I was paying for, boy was I wrong. We settled on the old school simple styled TC5 and DC5 dryer, the washer has been okay but is actually worse than our previous GE top loader as in you can’t fill it with clothes and soap as the machine fills with water, the cavity is smaller and the water level is shorter, not to mention sometimes stains are not being removed and forget about deodorant stains without scrubbing first compared to our old washer, also at times the clothes I put on the top are still on the top at the end of the wash cycle so it’s as if the agitator hadn’t worked.My biggest complaint and problem however has been the dryer, right from day one it took 2 cycles to dry loads. We purchased this set in October 2020 and by March 2021 the dryer is now taking 4 and sometimes 5 restarts to completely dry loads. When I first tried to claim my warranties, which is only online Speed Queens request page was down for maintenance for weeks and I finally had to get through to them via Facebook and email to send me my warranties. In March being fed up with the length and energy it takes to dry a load of clothes we contacted the store we purchased them from “Rochester Appliance” and they said they wouldn’t service us under warranty because we are a county over, then tried saying it was our dryer vent (no) and then gave us a number of another service man.We called him and he won’t service us under warranty because we didn’t buy them from him. Called Speed Queen and they too gave us contact numbers for servicemen that wouldn’t work under warranty or that just didn’t exist. So ended up taking it to Facebook where I’ve met up and actually joined a group of others who have had the same issues, and discovered from them another common problem we all share is a burnt, melty, sharp (from melting/burning) grate at the back of our dryers starting to rip and burn our laundry, so now we also have a potential fire hazard. And many others are experiencing their dryers running and never turning off, sometimes the whole time they’ve been at work, serious scary stuff and absolutely NO help, the warranties are essentially useless. I now despise this company and the dealer.

It has been 4 weeks and still have no working machine. I bought it in 2015 and have had no trouble with it until now. It seems it is impossible to get parts and when Kettle Moraine Appliance gets the parts they are shipped wrong or just cant get them. Not sure who is to blame but going to the laundry when there is a perfectly good washer right here in the house is frustrating and expensive. Machine works good, just POOR service and no help from either company. Would I buy another Speed Queen, NEVER.

I like the timer on the Speed Queen because it lets you know how long you have left until you have to deal with your laundry. I also like the large size of the machines especially when you go to wash blankets and comforters. But, I hated my washer, nothing came clean and the dryer never dries everything. The only place I have ever used one of these was at the laundromat so it might have been bad up keep on the machine. I would make it that it washed better and maybe increase the heat in the dryers so they dry better. I would also move the area that you add the detergent. It is always on the top and really hard for someone who is not tall to reach it.

I paid a little more, but I LOVE my Speed Queen. It's reliable, I can wash a big load and it gets my clothes clean - it fills up with water. The washer I had before this one was a "water saver", filling up only about half way. My clothes didn't smell clean, so I started washing only half a load at a time. Not much on energy savings, uh?

Since day one the speed queen has had issues. Lately it stops all lights flashing. Takes repairman a week then another week for parts. Wash one load without issue then it start yet again. The lid lock was said to be issue last time but clearly has more issues. Big mistake purchase.

I love Speed Queen. I like all the features. They have advanced in the technology of the world today. They are one of the oldest and new brands of all times. I can wash any size load and the washer and dryer adjust itself to whatever capacity that I have in them. I can never over load or under load using this brand. They have come a long way. I love the fact that it seems like it knows the level of clean that I require. My kids and husband used these items and they are very please each and every time they use it.

Two weeks after I got the set the washer would randomly not turn on. If I let it sit for awhile it would start but this happened constantly. Turns out this is a known problem with some of the control panels. Why on earth would they continue to sell washers that they knew might not work! I have been waiting almost 3 weeks for a replacement part but no end in sight. If Speed Queen had any integrity they would give me a new machine. Quality workmanship and putting the customer first is a thing of the past.

My Speed Queen washing machine works great! My clothes come out much cleaner than with the last two washers I used. The Speed Queen dryer is fine. I wish it had a moisture sensor to prevent me from over drying my clothes. They could really use a styling makeover for those people who care about the appearance of their washer/dryer.

We bought the SpeedQueen Commercial Heavy - Duty grade Washer (AWNE82SP113TW01) & Dryer (ADGE8RGS113TW01) in Feb 2018. Washer Cons: Short wash cycle does not get clothes clean. Additionally, the timed wash counts down even as it fills. It may use up 5 mins of the wash time before even being full. Cannot chose warm in its default ECO mode- essentially very cold only. Ridiculously loud wash cycle.Dryer Cons: Wetness Sensor doesnt do anything. However wet the clothes are at the end of the timed cycle - thats how theyll sit. Clothes are often damp after cycle finishes. If were not home to immediately start the Fluff cycle, clothes sit damp for hours/days. In short, the limited number of cycle options dont dry clothes. Im very concerned about energy efficiency, but not drying clothes doesnt make it a better unit.I did a good deal of research on this product before purchasing and really hoped for a better than box-store experience. (My wife has been very kind in not complaining about my well-reasoned choice.) Technically, the units work; we have not had any non-functional issues as some have reported here. And we make adjustments to get clothes clean & dry. In short, I wouldnt recommend either product and we regret our purchases. I hope the American made brand can get their act together going forward.

There were SQ washer in a laundromat I visited regularly, plus I owned one-inexpensive to buy. My 3.42 cubic feet washer AWNE92SP113 is dependable, no nonsense and gets the clothes clean. It comes in white which reminds me of clean laundry. It wasnt heavy like some and was easy to move when I moved from an apartment to a house. It also has top loading, two rinse cycles, I could select the water temperature and the agitator strength. I also liked the cycle only took about 20 minutes. The one I had didnt used a timer and I wish it did. I would add a mini-basket. It wastes water when you have a smaller load than the washers select small load. Make sure each Speed Queen washer has a timer.

I have been waiting for an element for 2 months for my dryer. Of course due to the pandemic it is on back order. I was told when asked about a replacement to contact the retailer I purchased it from. The would not send them a return authorization. When I asked for a manager the rep refused and hung up. I am spending money going to the laundromat when I have a dryer at home. I wish I could give them zero stars at this time. They don’t deserve not 1 star!!!!

Purchased a pair of coin-operated commercial washer and dryers both back in 2016 and had to return both after the washer started giving away free washes. All you had to do was press the button and it would start up again without coins. Service operators came out repeatedly until the west coast regional manager for Speed Queen came out: the mother board was even entirely replaced and still the washer would give away free wash. The dryer started out with a swishing noise with each revolution and would not stop. The entire drum was removed and replaced and the same thing repeated itself. It was rubbing somewhere but the service and SQ rep couldnt figure it out. Both machines were returned.Fast forward, November 2019 and my son buys Speed Queen washer and dryer hoping for the best. The washer fills with hot water to about 1/8 of the drum and then stops. Then the cold water fills the drum and by the time the wash starts, its not a hot wash, it is barely a warm wash. The hot water is shutting off too soon. And the dryer is doing the same thing again, it is rubbing somewhere as it makes it revolution. WHAT IS THE MATTER WITH ALLIANCE/Speed Queen products?!?! There seems to be no quality control. These are brand new machines with problems already out of the manufacturing company and theyre brand new? We are not pleased with these machines at all.

Purchased a Speed Queen washer & dryer from Gerrits Appliance in Grand Rapids Michigan. Both appliances have all of these light brown spots on them. Gerrits came out once to clean them but they only returned. Have been trying to get Speed Queen/Gerrits to take them back to no avail. Also, when drying clothes when you open the dryer door the lint gets all over the clothes. SQ sent me something but I already had one which does not work. Also, the timers are so quiet you cannot hear them when the cycle is done on either the washer or dryer. I have never had such poor service from either place, but especially SQ. I spoke with a man by the name of John and he did absolutely nothing. I then left two messages for him but he never returned my calls. I would not buy another SQ. Both appliances and customer service are worthless. Be very careful before you buy.

After buying washers from big-box stores and poor service/quality, I elected to purchase a 2018 top load washer from Speed Queen. Decided to support products made in USA and a brand known for quality and integrity. Within 2 weeks after purchase of new washer, it would not turn on. Started keeping log of events and now (week later) the same occurrence. It has been reported there are known issues with control panel and I am very disappointed that Speed Queen would sell washers under this circumstance. I only hope that I can get a repair or a refund.

Updated on 11/05/2020: Three years ago I wrote a comment on this review page about my experience with Speed Queen washers. At that time my Speed Queen was 28 years old and had never had a repair. Its 31 years old now and is still working beautifully. No repairs yet. Id purchased it new in 1989 after having such a good experience with my previous machine which lasted seventeen years of heavy use and was god-knows-how-old when I paid $30.00 for it. I have no idea how good new Speed Queen machines are but Im certainly able to vouch for the older models.Original Review: I checked this site to see if the newer model Speed Queens are as good as the old ones. Kind of mixed reviews here so Im not sure what to think. Im not really in the market for a new washing machine -- the one I have now is absolutely fine and has never had a repair -- but you never know whats in the future. My current machine is 28 years old. My kids are out of the house now so it isnt used daily anymore but I still run it four times a week. Since they took phosphates out of laundry detergent I do notice a lower level of cleaning, but thats certainly not my washing machines fault. My previous machine was also a Speed Queen. I bought it used from a neighbor -- had no idea of its age -- and it ran seventeen years. And I was doing multiple loads in those days! So are the new ones as good? I doubt it. Hope I dont have to find out for a while!

Purchased Speed Queen washer and dryer from Orvilles in Buffalo New York. 4 years later the heating element stopped working. 10 day lead time for part and half the cost of the dryer. Will never purchase a speed queen again, piece of junk.

Ive gone as far as to check with engineers at parent company Alliance Laundry. The only water temperature options for regular cycle are HOT and WARM. Up until now, Ive used cold water for most loads for a lot of years and now just waiting for my clothes to disintegrate because they havent figured this out. Absolute worst commercial washer.

We had a Kenmore washer for over 25 years, but had to leave it in the house when we moved. I decided to upgrade to a Speed Queen when replacing the Kenmore. Because I wanted a top-load machine without a computer and many settings, I decided upon the TR3...and am every so disappointed. One problem with this machine is that clothes do not come out clean (too little agitation?), so every little spot or mark or stain must be hand-scrubbed before being put into the washer. A second problem is the minimal number of settings. If the load of clothes seem to need an additional spin, they must go through the entire wash cycle first. There is no way to select just one portion of the cycle. It is all or nothing. I had not noted this feature of the machine before purchasing. I am so very sorry that I spent that amount of money to be so very disappointed. Will be replacing this washer soon with something other than a Speed Queen.

We purchased a new washer and dryer set from Albees appliances in Los Angeles in October of 2018. We have had Speed Queens throughout the years with little issue. Sadly, both the manufacturer and seller no longer stand by their product, 5 months after purchase the washer is not working, they will cover parts, not labor.

We researched on Consumer Reports, as well as online, to find the best washing machine for our needs - top loader agitator, gentle on clothes, extra spin, easy to use. The Speed Queen TR5 seemed to fit the bill. It comes at a hefty price tag but the 10-year warranty, along with a built-in surge protector was very appealing. Purchased it 11/2019.PROS: if you want a user friendly machine without a bunch of digital malarky, this is it. If you prefer an old-fashioned, simple look, this is it. If you need a top-loader agitator that wont chew up your clothes, consider the TR5. If you like a 45-minute cycle, youve got it. If HE is important, its here. If all you need is small, medium, large loads, check it out. Is a great warranty, excellent reliability and made in the USA important? Speed Queen provides. CONS: if you want to throw in those extra socks, the lid lock does not make it easy. You need to pause the machine, wait for the click, toss in extra item/close and press start again. I was told it was only locked during the spin cycle but thats not true.Speaking of spin cycle, the TR5 doesnt spin strong enough, so I have to do an extra spin (no matter if perm press or heavy duty) and even then, it still feels wetter than my previous GE washer. And the slow agitation is good for the clothes but perhaps not so great in cleaning. Thank god were not miners. The machine is a little noisy.CR did not rank the Speed Queen well (it tested the TR7) and normally I would not even consider anything with such a low score but it gave very high scores in nearly everything except cleaning..and so many other washers had at least something that wasnt rated well. So...our previous GE was a much better washer all-in-all and if I was to grade our Speed Queen TR5 today, it would be a C+.

The Speed Queen washer is a dependable machine that washes the clothes perfectly and has a large capacity. Its operation is quiet. The large agitator distributes the soap throughout the entire load. It is solidly built and I would highly recommend this manufacturer.

Bought this piece of crap washer in August 2018. Since then I have had service on it 7 times and 2 complete drum and all the inside of tub replaced. Called Speed Queen and they said it was the technicians fault that it was not working right. So they sent another tub and tech replaced that too. This machine sounds like a jet airplane is taking off and you better have headphones when you do the wash. Why bother washing. Youre better off just wearing your clothes inside out as they would be cleaner than what this piece of $1000 crap would get it. Customer service specifically John in residential washers got his feelings hurt when I expressed my animus to him. He acted like a baby and threatened to hang up if I wasnt nice to him. I asked him to call Speedy Appliance and call me back when he did. I was told they had to get approval to call me back from his boss. My comment to him at Alliance was to ask him if he needed permission to use the phone. Please please DO NOT BUY THIS PRODUCT. I feel like throwing it on the highway with a huge sign of do not buy Speed Queen so everyone on the highway can see what a terrible product this is and let them know that Alliance who owns Speed Queen is a consumer nightmare. It appears that our dealer washed his hands of this situation. Why are they still in business if they cannot stand behind their product.

Speed Queen is the monster washer, it never fails, it handles large and small loads and frequent use, it is not fancy but it is sturdy and reliable and cleans in a much faster time. This washer is made for families with a lot of cleaning needs. These are the same washers that they use in car washes and laundromats, you will spend about 500 more but the machine is superior and saves you on the extended service plan.

After one year I had to wash my clothes by hand. The Speed Queen model AFNE9BSP116TW13 totally stopped working. It took almost 2 months to get a service person to repair it. Then to add insult to injury the Alliance customer service Chat was a total joke, no response even though I was number 1 and so was trying to get through on their phone number. I hung up after 25 minutes. I need moving bolts and cannot find anywhere to get them. It puts me at risk for totally damaging the machine in my upcoming move. The dealer lied to me about it being a 10 year warrantee. When the machine broke down I opened up the sealed package (no manual) and it said 5 years. The dealer denied he ever claimed it was a 10 year warrantee. What a racket.

I bought the Speed Queen for several reasons, their reputation, it was made in the USA (I thought) and the reliability. Ive had this washer over two years. It washes without issue. I can wash a large comforter with no problem and I havent had any service needs. HOWEVER, it DOES NOT get clothes clean. Ive tried switching detergents, smaller loads, everything. It simply doesnt get the clothes clean.Also, on Normal Wash, they should tell you that that means COLD WASH. There is no way to wash Normal on hot or warm, even if you have the temperature setting on hot or warm. It washes cold, ice cold. Prior to purchase, I did research and there was another Speed Queen that had reviews of not getting the clothes clean, but it was not this model. Add the TC5 to the list of disappointing washers. This washer was 3 times the price of washer with these options. Speed Queen is very basic. No fancy bells and whistles. What a huge waste of money. I do not recommend this washer and after my experience and I dont recommend Speed Queen.

We bought our Speed Queen washer (TR3000WN) through Amazon in Oct. 2016. This is the old school model; not computerized. Formerly we went through several brands and models of different big-name washers, some of which were rather expensive, and most of which lasted only a few years at best. While many of the reviews of the newer Speed Queens seem to indicate that the brand is no longer as good as it once was, I can attest that so far ours has been WONDERFUL. IT WASHES THE CLOTHES. We live on a farm and have lots of dirt. The Speed Queen does not play around, but washes the clothes quickly and gets them clean. Our former eco-friendly washer took FOREVER and still did not do as good a job. I recommend this particular model of Speed Queen, if you can find one.

We purchased new washer and dryer from Speed Queen base on Old School performance recommendations. The washer seems to get overloaded when there are 2 or more pairs of jeans in the load being laundered.

Purchased our washing machine May, 2017. Having problems with the unit. It has been to the service for 2nd time now at the Meyer Appliance where we purchased it. Since the unit is less than one year old, I have called the Speed Queen directly if we can get a new unit, but they denied our request. The unit has been in service since March 22, 2018. The first time was last year October-November, 2017. Very frustrated that we got the defective unit and they are still trying to fix it. Serial No.: 1704003888. Model: AFNE9RSP113TW.

The Speed Queen washer that we purchased at Warners Stellian, is model #AWN432SP113TWD4. Had repair person out 3 times due to water on floor after washing. Unable to determine problem. Problem continues daily, leaking water on rugs and shoes. Contacted Warners Stellian and they want their repair person coming out a 4th time. Company will not issued a new washer due to daily leaking from this Speed Queen washer.

I “inherited” the Speed Queen dryer with the bed and breakfast business I bought 9 months ago. It’s commercial grade, heavy duty. It drives me to distraction! Despite buttoning up the duvet covers (I live in Australia) things still manage to get caught up inside and from time to time, the duvet cover even manages to get turned inside out, as do the pillow cases. How on earth can this happen??? And then there are the many, many times the sheets get twisted up like corkscrews. How can that happen?? I’ve had many dryers in my lifetime, none as expensive as this one, but every single one of them was 100% better than the Speed Queen. I HATE IT! Do not buy one! Rosie **, Australia.

Ive had this Speed Queen front loader washer for almost ten years. It has never broken down or needed any parts replaced or repaired. I do at least two loads a day and some are heavy towels and sheets. If you want a reliable, energy efficient machine that takes in large loads and gets it done - this is the machine for you!

DO NOT WASTE YOUR MONEY. Purchased in October of 2019. From the very beginning there has been an undetermined leak. It appears that when in the spin cycle and the load is not balanced, but that is just my uneducated guess. A service rep has not been able to replicate the leak. I cannot use a spin cycle other than low spin. So much for warranty - the place of business where it was purchased (Dr. Appliance in Delmar, IA) has washed their hands and told me to deal directly with Speed Queen. That is a JOKE. Speed Queen has done NOTHING to resolve the issue - so much for the 10-year warranty! Now the Washing Machine wont even turn on. And by the way, most dealerships who service Speed Queen Appliances wont ever service if it was not purchased by them.

We purchased a Speed Queen washer and dryer for our new home in December 2017. I was surprised to see that were making these for home use as I used to work for a man who had several commercial washing centers in Philadelphia. These were the best machines ever. Now after using this for a few months it takes so long to dry towels and when washing new towels this week they came out with all kinds of pulled loops on towels, hand towels and washcloths. Very disappointed with this dryer. Washer also does not have a longer time to wash. Only 29 minutes max for heavy duty. What’s up with that?

I bought a stackable Speed Queen after reading about the reliability and longevity of the machines. I had read that they are workhorses and well built. Unfortunately, they are not that well designed and it is a daily frustration when I use mine. First of all, the upper dryer door is not round, it is flat at the bottom. This seems like it is a trivial detail, but because of the shape of the door opening, it is about 2-3 inches higher that I need to reach in the grab the dry clothes and for me at 51 that is the difference between being able to reach the back of the machine or not. Presumably this was done to have a straight edged lint catcher, but that is a foolish compromise.The lint catcher brings me to my next complaint. You cannot remove the lint catcher without unscrewing it! To remove the lint, you just need to swipe your hand and grab the lint - no big deal, BUT if you want to clean it properly with a brush every so often, like I do, you cannot. Most people may not clean the lint catcher and the exhaust tube from there, but I always have and I can see that there is plenty of dust that gets through the catcher and is in the tubing beyond where I can reach without breaking out my screwdriver. That is a fire hazard and a ridiculous inconvenience to the average homemaker, housecleaner or working mother.Next issue is the soap dispenser. It is so poorly designed that unless you close the dispenser immediately it leaks down the front of the machine and not only that, it tracks to yet another spot where it is difficult to reach and clean! When I take my soap dispenser out to clean, about every two weeks, the inside of the space where it fits also has dried liquid detergent in the corners and edges. This is poor design, it is not because I am using too much detergent - I am not. The lower panel at the bottom of the machine also needs to be cleaned/serviced, according to the manual every 6 months. Well this is also a major pain in the neck requiring the machines to be pulled out from their built in cabinetry positions and a couple of hex screws to be undone. Really? Couldnt they make it so the access was all from the front?As for their functionality - it is fine. They are pretty quiet machines, they do the job, though I dont believe the auto-sensor works for dryness, and they certainly havent broken, though I have only been using them for 1 year. Leaving the washing machine door open after using it has prevented any bad odors, BUT the glass insert in the door accumulates a weird soapy grime that requires a scrubby sponge to clean each week. I use the same regular eco-safe detergent (Persil) I used in my previous machine and never had that problem, which makes me believe it is the shape of the glass design. Of course also, these are a bit smaller than many of the big machines out there, but that is well stated in their literature and was no surprise. Realistically, you cannot do two sets of sheets in one load though. The machine is just stuffed then and the dryer takes forever to dry if it is that full. This is an issue if you have a cleaning lady coming to do all the sheets in one day. It will take forever. Luckily, we just change our sheets on different days, but I no longer have a house full of kids - If I did - this would NOT be family functional washing machine and dryer

I have a commercial Speed Queen washer and dryer. Best ever. Front load washers are crap. Had a Maytag and a Whirlpool Duet. Both died within 5 years time. All plastic. The top load washers that don't have an agitator don't clean clothes.

We bought a Speed Queen washer 4.5 years ago. We were told they can last up to 20 years. Imagine my surprise when it started leaking a week and a half ago. We had a certified tech out to look at it 3 days later. They opened it up and said it was shot and closed it back up. Apparently it had been leaking into the motor and transmission. We had no signs of water until 3 days prior to the service call. I called Speed Queen. They said only a 3 year warranty on motor but 15 year warranty in transmission. I was told that possibly parts could be sent out, but I would have to pay labor. Okay, if that’s what I needed to do. After several calls I received a crappy email from them on a Friday at 5 PM, saying the machine is 503 days past the warranty and no parts would be provided. Nothing about the 15 year warranty for the transmission. Their late email prevented me from obtaining a new washer at my local appliance company in a timely matter. I sent an email back saying I would file a complaint with the FTC for fraudulent claims about their product as well as my state attorney general’s office. We spent $900 on this and expected it to last. This is unacceptable on every level.

It worked great. A super machine that lasted for years with no maintenance and never broke down. It was the perfect machine from day one until it outlived its usefulness. The only reason it was replaced was that it had become out of date. I liked the permanent press cycle. It always was gentle on my clothes and never faded them or caused any tears or rips. I still love it today. I would recommend it to anybody.

We really love how simple this machine is to operate. I love that you can fill up the tub and soak stuff without it automatically getting rid of the water you have in the tub soon as you decide to shut off. The other type that are top-loading but are similar to front loaders they would always empty out the tub in. That isnt what I wanted to do. I love this machine because it works like the machines I grew up on where you can start and stop it wherever you want without it emptying. Does a great job washing our clothes no matter what cycle we use. Definitely would recommend.

Best Washer I have ever owned. Washes in 30 min. You can open the lid without pausing the washer. It does not lock!! YAY!! High end in pricing but worth every dime, great warranty. Covers everything. Heavy Duty! These are the kind of washers in laundromat so you know they are durable.

Updated on 04/28/2021: We purchased a TR5 Speed Queen washer/dryer in June 2020. The washer has never worked right and the place of purchase Big Sandy Dublin, Ohio keeps sending out repairman that cannot fix it. Yesterday we had a 3:00 appointment after waiting another 2 weeks and repairman canceled. Next month the washer warranty will run out and I’m wondering if that’s the goal. I will never buy anything from Big Sandy or Speed Queen again. They don’t treat the customers right or back up their product. I’m reading many customer complaints of these newer speed queen appliances not working so this is definitely an issue they ARE aware of... There needs to be a recall and these customers need refunded the money they spent on these appliance lemons!! I spent the extra money for the speed queen name and quality and I’m now regretting it!Original Review: BUYER BEWARE???? Warning on buying Speed Queen appliances.??? We purchased the TR5 washer and dryer around this time last year. Almost immediately the washing cycle would stop and 4 lights come on simultaneously. The repairman have been to our house 3 times and the last time they replaced the control board but that didn’t fix it. Now they’re saying it’s a balance issue. We were sold a lemon and I have asked for a refund since we alerted them to this problem from the very beginning. I was told in an email that the manufacturers warranty covers repairs; there are no provisions for returns/exchanges so I’ll have to keep the lemon they sold me! I spent the extra money on this set because of the Speed queen name and quality and I’m deeply regretting it. I will NEVER buy a product from this company again nor will I recommend them to anyone.

I bought a Speed Queen washer fall 2020 based on its stellar reputation. I was sorely mistaken. I’ve had the tide pods not devolve and clothes come out with dirt still on them—-dirt —like something as simple as milk that should have easily washed out. Someone on these reviews correctly called the wash cycle a “soothing bath.” The drum does not agitate. Often the clothes are weakly spun and too wet for the dryer. The lid lock is a complete nuisance. They put that on there so you can’t see how feeble the agitation cycle is! The plastic bleach dispenser discolored after 1 month of use. The cycles are awful and LONG, which wouldn’t be bad if it were doing something. I have to agree with Every one-star review on here—HEED THE WARNING! The machine makes doing laundry an even worse task than it is. SHAME ON YOU SPEED QUEEN...SHAME SHAME SHAME...OR SHAM SHAM SHAM!

We purchased the TR5003WN washer and dryer only seven months ago and the washer has already broken down three times and the dryer has also broken down. To make matters worse, the parts they need to fix these machines are on back order indefinitely so we are just without the use of a washer and dryer even though we are under warranty. Speed Queen via their retail partner has been non-responsive in helping to fix these ongoing issues. This is the worst buying experience, don’t go with speed queen.

I wanted a good reliable washing machine, like the good old days! It didn’t matter about looks, or fancy stuff, I needed a workhorse that would clean clothes with heavy usage. I couldn’t take a chance. Speed Queen is the brand used in laundromats. I got a Speed Queen, and couldn’t be happier!

This dryer consistently takes at least two cycles to dry clothes. The exhaust duct has been checked to be clean and Speed Queen serviceman has stated there is nothing wrong with this dryer. We bought this brand because they are the brand you see in laundromats and it has been reliable but I hate to think of the money wasted on drying each load at least twice.

I purchased a new set of Speed Queens on 2/28/17. These are commercial grade Washers & Dryers. I have NEVER had a problem with other dryers and a friend raved about her new Speed Queen product so we decided to look into them. Since purchasing this “High Efficient” washer and dryer I have had to dry my clothes, towels, etc. twice each time. How efficient is that? I had a repairman come out. He told us the problem was in the vent. My husband had cleaned out the vent before he showed up so afterward he did it again and was given the ‘all clear’ from another service. The Speed Queen repairman came a second time. The only thing he could tell us was that there was nothing more he could do and it’s something we have to put up with. What??? Put Up With??? Not acceptable. Today we had another repairman come out to test the heating element. His answer was the heating element was not running as it should. He will order a new part. WHAT??? A new part on a brand new Dryer? Now I realize I said it was purchased in February and this is November but please take into consideration that we are gone from June-October so this dryer was not in use at that time. This is totally ridiculous. I can’t believe Speed Queen, a company that is supposed to be the Number 1 seller of Washers & Dryers, would not replace this unit. So wrong. I will NEVER buy another one.

Brand new commercial grade dryer bought new in Summer 2018. Consistently will not dry clothes in one cycle. My salesman highly recommended Speed Queen along with many friends. Inefficient to have to dry clothes 2 cycles on a high end machine.

My husband surprised me with the Speed Queen washer (TR7) and dryer (DR7). The washer is fabulous. The dryer is awful! The metal plate in the back immediately turned black as it was burning our clothes. We cleaned the vents, replaced the panel and started drying everything on delicate and it is still burning our clothes. Called the store we bought it from and a technician called us and said it would be $150 to come out and basically told my husband it was user error and all the panels turn black. I am not spending a 1/3 of a new LG or Samsung for a tech to come out and tell me user error. All my boys underwear, socks, multiple shirts, countless blankets/comforters and 3 sets of sheets are burnt and ruined. Do not spend the grand on this dryer! My 8 year old Samsung dryer ran circles around this one - we should have never gotten rid of it!

Purchased my set 1-8-18, was told by the salesman this set is laundry mat quality and it’s backed by a 10 yr warranty. If it breaks Speed Queen will have a repairman in your house the next day. I said man that’s good, the set was pricey but I liked the warranty. Well, as usual that turned out to be horse **, the dryer went out. I called Speed Queen and was told, “We don’t fix nothing.” We look for somebody local to fix. Speed Queen should pay me the 3000, I have in their overpriced fake warranty that they are selling.