New home and 25k worth of brand new Thermador appliances. Dishwasher has not worked since day one. We have had three service calls, parts replaced, and it still doesn’t clean. Various excuses from Thermador. At one point they said, Don’t wash the crud off your dishes before you put them in... It works better on dirty dishes. The reason we wash them off before putting them in is because it doesn’t work. They have refused to replace. We have escalated to management - a lady who claimed her name was Vanessa said there was nothing they could do as the last Thermador technician couldn’t find anything wrong.That technician never put dirty dishes in it and ran a cycle. He simply didn’t see any error codes. We have owned 3 other dishwashers the last 18 years in three different houses. All of them have been Whirlpool and we have never had one problem. Won’t be buying any more Thermador appliances of any kind because if they don’t work... They won’t stand behind them. More money for the Thermador brand does not buy you better customer service and support. We are paying half of what we paid for this 6 month old brand new Thermador that has never cleaned a load of dishes for another Whirlpool. Thermador is pathetic.

Leaking Brand New Thermador 36-Inch Built-In Refrigerator (KI KBM36US). Model Number: T361B900SP/09. FD: 9812. Serial Number: 100481. We moved into a new condominium in September 2020 with brand new high-end Thermador appliances which we paid a high premium for. We adored the brand and its sleek design. Unfortunately, the Thermador refrigerator has been nothing but a nightmare for us. January 2021: It stopped cooling and became warm inside after barely 4 months of use. Feb 2, 2021: We created a ticket with our building management and the breaker was reset. Feb 9, 2021: The refrigerator was still not cooling so a service call was placed with Thermador. We were told that they are not on-site so we have to wait for an ETA but no one followed up. Feb 16, 2021: An urgent service call to Thermador. Feb 24, 2021: We were informed that a Thermador technician won’t be able to come until March 11 since they were so backed up. March 18, 2021: A Thermador technician finally came. He replaced the inverter board then quickly fled by saying “it’s fixed but takes a few hours to lower the temperature....” He never returned for follow up.April 2021: It is still not cooling. May 5, 2021: Second Thermador technician came and we were told that a new compressor is needed after he inspected the unit. We have to wait for the replacement part to arrive before they return. May 17, 2021: Third Thermador technician came back with a new compressor but he noticed a complete leak of refrigerant, which he determined to be the culprit (which probably makes sense since this refrigerator never worked in 2021 despite having reset and changed parts). We were told that we will likely be without a refrigerator for three months and repairing the fridge would take even longer till September. The technician did put in a request that the refrigerator be replaced as the leak is apparently in a difficult area to try to fix so no guarantee of functionality even after the repair in September. Both I and my wife have complex medical conditions requiring a modified diet but without a functional refrigerator for the last five months, we have largely relied on take-out three meals daily. As a result, our blood pressure and blood sugar have been significantly elevated during our last medical check-up. I am also on injectable insulin requiring refrigeration. I have relied on a small old refrigerator I borrowed since the Thermador malfunctioned in January and I am so worried that it will fail and ruin all my medications. We understand the delay related to the pandemic and we have been more than patient through the long daunting process. However, the service from Thermador has been completely incompetent and neglective, resulting in much hardship for our daily life, medical and mental health. It is absolutely unacceptable at this point and we request Thermador to replace the refrigerator as soon as possible!

When choosing a built-in refrigerator, we considered the Sub-Zero and Thermador. We went with the Thermador because the design was similar to Sub-Zero and it was less expensive. I find the Thermador terribly noisy. In the kitchen, I feel like I am in a giant fish tank and turn on music as often as possible to drown out the sound. Its been a huge quality of life downgrade. As soon as we can afford to replace it, we will!

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30 Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldnt work. We called the retailer and couldnt get call backs from them. We contacted Thermador directly who provided numbers for authorized repair representatives in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

I purchased a complete kitchen, stove, double oven, refrigerator, wine cooler, beer fridge and dishwasher 2 years ago, close to $ 40,000. I wish I never did it, this company is a complete joke: Beer fridge never worked properly from the 2nd month, hasnt been on at all in last 6 months, customer service is non-existent, thats the kindest way I can state it. They tell me every month or so to unplug it and let it re set (pull the brand new fridge out of the cabinet and unplug it!!) Horrible. Regular fridge had ice problems in freezer from day 1 and water condensation issues in fridge. No solution offered by their service dept, they tell me its sophisticated software and has to be allowed to work these problems out over time!!Cant use double oven, it actually works but it loudly blows hot air into kitchen raising house temp 5 degrees. So you cant use it and entertain in the kitchen at the same time. Cant stress enough for the same money or less, try the other big brands, this one you will definitely regret. They will not help you with the repair, they take your call, tell you someone will contact you, no one does, then they get agitated with you when you follow up. It pretty amazing, cant believe there isnt more negative comments about the product quality and service.

This dishwasher has such a foul odor that you dont want to open it to put in the dishes. We were away for three weeks so it was empty. We just got back home, opened up the dishwasher and it smells with nothing in it!!!! When we put our dishes in, theyre already rinsed off! I even soaked up the water that lays in the drain in the bottom of the dishwasher and made no difference. Thermador did replace it once for me with the same model and no difference. We had a plumber here and he said hook up was correct. Thermador rep came out and had no answer for the foul odor! What do we do? Were at a loss!

I purchased this Thermador oven in Dec. 2005. On Thursday, Nov. 20th, my oven just stopped working. Wording in Red flashed across the panel F-24 Refer to Manual. My Thermador manual shows the reason for F-24/25 appearing means someone leaned against this panel for over sixty seconds. Ive never seen this before. We followed the directions to correct. Nothing happened. I called the Thermador Service ph#. Thermador sent a Technician Monday, Nov. 24th. This Thermador Technician said my manual is wrong, and the problem is the Cooling Fan broke. Then, Im informed it will be Dec. 11th, before this part is in. This is a part Thermador makes! I have a turkey in the fridge for Thanksgiving this week. I called Thermador today, and the person sounded she didnt want to speak to anyone. Very rude.

We bought a high-end double wall oven because my wife loves to bake. Within the first year, it started having problems and Thermador sent out multiple repairmen to fix it. All claimed it was fixed but the same problems returned. The door will not close and the motherboard is fried. This thing is a piece of garbage and any appliance store that sells it such as Spencers TV and Appliance should be questioned for having such garbage in their store.

Our Pro Grand Steam Range leaked from day one. It went through major repairs and now the steam oven will not turn off. We have had major problems and Thermador refuses to replace. Repair is through the warranty is over a week away and we had to turn off the oven from the circuit breaker. Customer service has been awful!! Do not buy Thermador. Wolf/Sub zero is what I wished we went for. We paid $14,000 for this appliance and it had been a disaster.

Purchased a stove, dishwasher and refrigerator a few years ago for my principal residence. Do they look nice? Sure. It stops there. For my rental properties, they are too expensive to justify so I went with GE Profile. So far, all of my calls have been to repair the three Thermador products. No calls for the GE Profiles. Whats wrong with this picture???? Limited Warranty is for two years and most issues are after the two-year period. To top it off, Thermadors are only serviced by a few service companies who have you over a barrel. My advice would be to stay away from their products.

I bought a $4000 professional 36 oven/stove. The power outage just fried the circuit board. This was the only time a power outage has ever damaged anything we own. Their response was to call service department if power cycling for 15 minutes doesnt do anything. Then to talk to the power company about fixing the issue with power (like they can control weather). The part was probably $400 and the repair was for another $120-240. It could happen any time when there is a power outage.

We bought a thermador 48 dual fuel oven 6 years ago. Every year we have had major problems and spent thousands repairing the oven to no avail. We have had the main board replaced twice, fan switches, heating elements, and a variety of other things. We have not been able to cook one holiday meal in the oven, we have had to resort to the BBQ and the toaster. It looks like this year is the same, code 43 is blinking which means I need to spend another 700$ on the oven. Thermador has been terrible to deal with, they really dont care. This time I am not spending the money to repair it. I am throwing this thing in the trash and getting a different brand. This is a terrible product made by a horrible company with third rate engineers and an insensitive work force. I can only hope that other good hardworking people dont spend their money on anything that comes from the thermador company.

I purchased a Thermador refrigerator, an oven and a refrigerated drawer to hold cans/bottles about a year and one-half ago. So far Ive had to have the Thermador repairman come to fix each one of these products. The drawer actually stopped working altogether. The repairman was scheduled weeks if not months ago. We confirmed with Thermador yesterday that he was coming as these items are in our beach house so we arent always there and need to coordinate to make sure we are there. The repairman called us this morning and said, I dont know why they scheduled me today. I only go to your town on Tuesdays and Thursdays. When the products work they seem fine, but you can definitely do better than this - especially given its reputation as a premium brand. Try Subzero or Wolf.

I bought these ovens two years ago and two weeks ago they died. I need some kind of panel and a control panel, which will not be available for another 3 weeks. They were fine until now, but two years is not a lot of time for a pretty pricey oven and I dont even have one functioning -- they both died. Customer service is kind, but useless.

The worst service ever! My brand new range had a broken oven glass door and wont heat up to correct temperature. Didnt show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didnt know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!

These Thermador dishwashers (Model No. DWHD630IFM) work great - very quiet and do the job to perfection.

TO say I am disappointed in the Thermador Freezer and Fridge would be a understatement. This is a unit that is supposed to be on the same quality level as Sub-Zero and Wolf.... IT IS NOT!! The freezer is 50% icemaker. Meaning that unlike any other, the freezer space is 50% consumed by the Icemaker unit. The ice maker unit is the poorest, worse functioning that I have ever experienced! It clogs most every time used. It produces ice at such a slow rate. Most days by 2 pm it is out of ice. The quality of this very expensive built in is below what you would expect from even a Kenmore, (by this I mean I have never experienced problems with any other past owned freezers) like the failures and design flaws of this overpriced poor performing unit. I have had the service department out 4 times in 11 months. Even the logo fell off the door within 6 months of installation! Stick with wolf or sub-zero. If budget minded... GE Monogram would easily be better that this Thermador.

We purchased Thermador thinking it was a high-end model. After 10 years, over the last 6 months our Cooktop and Convection oven (Model SC302TS) have gone bad. In both cases we have been told the replacement parts are no longer available. I would definitely not recommend Thermador products. When I spoke to their customer support, this seemed to be consistent with their strategy/philosophy, to not carry replacement parts for greater than 5-10 years.

We purchased a high end Thermador Dishwasher 3 years and 10 months ago. We had a Whirlpool dishwasher that lasted about 12 years, which we replaced with a nice KitchenAid that lasted about 7 years. We then decided to upgrade to a high end Dishwasher in December of 2015. We purchased a Thermador Stainless Steel Dishwasher because we were told it was a much higher quality machine than the Whirlpool or KitchenAid and it would outlast them all. It lasted only 3 years and 10 months before the heating coil quit working last week. Now it only washes with cold water and grease or butter stays on the silverware and plates. I called our local repair service and they said to contact Thermador because many companies will go ahead and cover repairs within a couple years of the warranty expiration. I called Thermador and they will not cover the repair diagnostic visit nor the parts if it is the heat coil, which is what the error code says that it is. I asked the representative to ask the supervisor again and he said we would have to pay for the first repair visit and he may consider covering 50% of the part ($54) only. I was shocked that the Thermador quit working only after 3 years 10 months of light use by only 2 people (1/3 of the time of the Whirlpool that had heavier use at that time) and then that Thermador wouldnt cover the complete repair even when asked nicely twice. I wanted to make sure others were aware and warned before they pay extra for a Thermador Dishwasher that may only last a couple years.

I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.Thermador service hung up the phone on us, refused to answer subsequent calls and refused to discuss or rectify the problem. The stovetop failed after the first 6 months. The double oven board burned out to the tune of $600 in the first year.Everything they make is pure junk. Buyer, beware: caveat emptor... Do yourself a favor and buy anything but Thermador. Its all overpriced **!

It’s a horrible oven and the worst customer service - poor controls, unreliable and poor response from customer service. The bottom line: no, I would not recommend this to a friend. This Thermador ME301E[S] wall oven is the bane of our lives. The interface panel had been replaced and still the oven did not work. The call to the Thermador supervisor took a week to get back to me. They would not take the $250.00 memory panel back even though that was not the cause of the self-clean operation as suggested by their authorized repair person. The oven would cease heating without notification on the display. Customer Service for Thermador is worse than anyone I have ever dealt with. The oven was serviced a number of times for other parts. Stay clear of their products, as they do not stand behind the appliance!

We purchased a Thermador Pro Grand 60 Range on 4/25/2019 from Ferguson Appliance, 3201 Powell Ave, Nashville, TN 37204. We experienced our first service issue within 6 months and the problems have persisted. Thermador refuses replace the range and continues to put us through misery to maintain this $20,000 appliance. Repair Issue #1 – 10/17/19• Door Gasket on Steam Oven Failed Repair Issue #2– 4/20/20• Stainless steel borders (sides and front) became discolored and pitted. Thermador replaced. Repair Issue #3 – 1/12/21 through 1/26/21 • Complete failure of internal electronic components. • All electronic boards had to be replaced over multiple service calls.• Top griddle warped and had to be replaced. Repair Issue#4 - 3/9/21• Warming drawer display module failed. Still not repaired. Repair Issue #5 – 4/15/21• Rear fans making growling noise. Still not addressed.All warranty work to date has been conducted by Huff Appliance, 1314 Woodland Street, Nashville, TN 37206. Phone (615) 226-2080. On 4/15/21 Huff Appliance stated, “This unit has so many issues that in my opinion this unit is unrepairable.” On 4/26/21 Thermador requested additional information of Huff Appliance on all issues to decide on if they will replace the unit. This process has grown increasingly frustrating, given Thermador has a detailed service record of the repairs which they (Thermador) authorized to date. Our warranty (2 years) has now officially expired, and it appears Thermador is attempting to wash their hands of this issue.We purchased this appliance for daily use and entertaining. Parts have taken weeks and months to arrive. During much of our ownership over two years it has been non-operational (and still is). We understand that given COVID, parts may take longer. Given this was a new unit we should have not been put in this situation. We have zero confidence this unit will not break down again due to its performance history. My wife had double hip replacement surgery 10 days ago and Thermador called this morning telling us they want to send another service agent to our home. Unfortunately we are at a point where we will need to get attorneys involved. Avoid this company at all costs, their customer service is terrible.

I bought all new kitchen appliances 3 1/2 years ago when my fridge died but wasnt ready to install the rest because of a kitchen remodel that was planned in the near future. Went to install last week and the oven knob broke the first time I turned on the oven. Called customer service and offered to provide pictures of new stove that anyone would understand has never been used and pictures of the box that is still on my porch and they said they would not help. I would hope a company that sells a 7500.00 stove would provide some help. I will look for a company next time that cared about what they sell. I will never buy another Thermador again and I would suggest you find a brand that cares about what they sell.

I have owned a Thermador oven for 5 years that came new with our apartment. Since the beginning, the door looks like it doesnt close tightly. It turns out that when the oven heats up. The door opens up even more causing the light to come on, and the heat cooks the computer. We replaced one computer for $800 and then two years later, we made the connection that it was cooking its computer as it started to fail, so we replaced the hinges ($200). That was six months ago and the door is still slightly open and cooking its own computer. The repairman came three times and tweaked something but the door is still open.

We spent $20,000 on Thermador appliances in Aug. 2015, and our $8000.00 freezer continuously fails to produce ice or when it does the entire bin freezes into a solid block. Weve had the ice maker replaced once already and this one has stopped as well. Now only 7 months old we are informed that we will have to buy a replacement filter for $50.00 for it every 6 months!!! (And no doubt will have to pay an exorbitant service charge every time once the warranty runs out.) We bought a used Kitchen Aid for $200.00 twenty three years ago to use in our basement and have never had to spend an additional cent on it!!! I will never buy another Thermador appliance.

NEGATIVE STAR RATING!!!! We spent almost $6K for a double-oven that is BARELY USED. After 4 years, the top oven burnt food and blew up Pyrex baking dishes within just a few minutes at 325 degrees. Thermador customer service informed us that we would have to absorb any diagnostic and repair costs since the 2-yr. manufacturers warranty has expired. This is unacceptable!!!!

We purchased the top of the line model stove and have had issues with the baking for 6 months. When repairman finally got it working, 3 visits, it turns out the motherboard had failed. He agreed that this part should not be failing on a $10,000 stove. Calling Thermador was of no help at all. Their warranty motto of we stand behind our products is a complete sham. Very dissatisfied. Go with Wolf instead. We say that coz just by looking at the consumer affairs complaints for Thermador, you cant even compare almost 400 complaints to a handful for Wolf. We wish we would have not chosen Thermador!

Thermador -Unless you enjoying seeing F-34 codes on the panel, do not buy! Their products are suppose to be a higher end brand of appliances and the cost goes right along with that. I have a Thermador built in double wall oven. I cannot tell you how many control panels I have had replaced at $486 each plus labor! Tack on the relay and touch panel replacements, Ive clearly spent more on the repairs than the outrageously priced oven. I had an authorized Thermador service company here. After following the advice of THERMADOR tech. (who was on speaker phone,) they decided to replace the control panel. That was done but it did not fix the problem. So now trying a display panel BUT once an electronic part is opened it cannot be returned. So $486 down the drain. When panel was connected something happened with electric and everything went out. Now they say I need relay, control and display! NO THANK YOU!!I have never written a negative comment on any appliance before and probably would not have bothered with this, but the poor customer service was worse than the actual horrible oven. When I called customer service, I can tell that she was not interested in what I had to say. All service call copies were emailed to the email address given with a case number she gave me. I followed up 3 days later and of course they said customer service gave me the wrong email address. Back to square 1. No working oven, in the middle of a pandemic with a family of 6 and only a cooktop and microwave. Thank goodness my cooktop is a Viking. Never had a service call on it. I am purchasing a new wall oven. I would love to drop this off at Thermadors doorstep. Purchasing a new oven. Needless to say it will not be a Thermador.

We bought expensive Thermador double wall ovens about fifteen years ago. They are in perfect condition and have always worked perfectly and accurately until the other day when the knob that controls the upper oven broke. Now the oven cannot be turned on or off and Bosch/Thermador says they no longer have any parts available for the CT 127 or 227 series. So a terrific oven has to be torn out and replaced for lack of a $10 part. If anybody knows of an available knob, please contact me.

I have had a dishwasher ordered since December. It is July and still no estimated delivery date. The appliance store required that I prepay before I could order. This is just beyond ridiculous. I do not believe it could take this long to manufacture a dishwasher. My fear is that the company is collecting all this money and not delivering the goods with the idea that they will just go out of business and screw everybody out of their prepaid orders. My advice is to skip this company, and buy something else.

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.

I am an experienced baker of 35 years. We finally finished building our dream house and purchased a Thermador double oven in 2015. It has done nothing but ruin everything Ive baked. Had the service repairman out and was told I wasnt using the settings right. After using the times and settings according to the manual, baked goods turned out worse!I have wasted countless hours and ingredients trying to make something turn out right, adjusting temperatures, times, settings and rack placements. What a huge waste of money and disappointment with this oven. If I could afford to replace it, I would. No help from store we bought it from or Thermador manufacturing. Do not buy a Thermador oven. I would never recommend any products from this company after this experience. For many years, I baked in cheap ovens with great results. This $1,800 appliance has ruined my baking ability since we are now unable to replace it with something that works and unfortunately, it is built into the wall in an expensive cabinet.

We purchased all Thermador Equipment for a kitchen remodel. After two weeks the refrigerator handle fell off our $9,000 column refrigerator/Freezer, then a couple weeks later the freezer handle fell off too. I contacted Setzers (who I bought the equipment from here in Jacksonville FL) who contacted the repair center. This was in Mid February, and after several emails and calls it is now Mid May and still nothing! I also call Thermador who really didnt seem to care that their equipment is falling apart. I spent over $20,000 on Thermador Equipment, you would think they would have been somewhat concerned! Im still working on getting these handles put on but I would not recommend getting Thermador. I will never use them or Setzers again!

The ovens were installed in August, 2019. On November 26, 2019, the ovens would not turn off. I had 4 service calls related to that issue and failure of the ovens to preheat. The motherboard was replaced twice. I did not have ovens for Christmas or New Years. Thermador finally gave me new ovens after 8 weeks. The new ovens have a software issue according to Thermador and do not accurately show the preheat temperature of the ovens. The software fix timeframe is not yet known. Dont buy this oven.

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they cant come during that time.

I am the original owner of both a Thermador ExtraLow CGSCV 365 cooktop with matching Cook n Vent draft and double convection oven. Both units have been problems from the beginning. The cooktop was never designed to be serviced and Thermador failed to ever make spare parts for the oven. Thermador is nothing more than slick marketing hype. The products are not meant to be used or maintained. If you want to cook or ever sell your house, find another brand to purchase and install. Warmest regards,Ronnie

Our range oven (RDF30RS) oven stopped heating, so since only 2013, we had the control panel repaired by auth repair co. The night the repair was completed, the stove stopped igniting (spark modulator failed?). Repair co said it was only coincidental, so after almost $500. to repair oven (which we assumed made sense given over $4,000. price), but we are now told that it is difficult to replace the spark modulator due to impossibility of removing stovetop (screws need to be bored out and replaced), so repair cost is almost $800. I called company to complaint that at least we should be able to replace the part, but due to the defective bolts assembly, it cant be done. No help, and then after she checked with supervisor twice, I was cut off.

We purchased a Sapphire Glow dishwasher (DWHD651), the bottom rack is poorly designed, not structurally sound to hold the weight of the dishes, also the grid is too large so smaller dishes fall through. It buckles under the weight and the rollers come off the track. Also the cycle times are extremely long. I called Thermador and the customer rep told me they have received calls about the bottom rack problem. But the company has not bothered to correct the problem by redesigning the basket. Do not buy this dishwasher.

Never ever buy Thermador appliances. I paid so much and in almost 8 months of usage, hood, oven, fridge all went wrong and all major parts had been replaced. No answer from the company.

We remodeled our kitchen before moving into our, new to us, but older home, back in 2014. When it was time to choose appliances, I was extremely excited, being a baker especially wanting to enjoy our new oven. The existing gas stove in the home was a Thermador so I thought I would get the same brand for the oven. The salesman wasnt very helpful so I just chose the double convection oven. Surprisingly, the convection aspect was not useful in controlling odors emanating from the oven, as I was told it would.Recently, the control panel went out, affecting many functions of the oven, the main one being only ONE oven would turn on at a time. The repair person explained the two year warranty and although this was a very expensive repair; upwards of $600, Thermador would not reimburse me for that reason. The oven also heats food is quite unevenly. Additionally we paid for the upgraded glider shelves, which do not glide appropriately. Then I discovered part of the shelf is bent, which explains the poor function, yet also indicates poor quality control. Overall, I am not impressed with this brand and would not recommend them.

Cleaned dishes well but difficult to load. Was told racks were designed for European size dishes! Middle rack had to move as a unit either up or down, couldnt tilt it to accommodate dinner plates below on one side and tall glasses on opposite side of middle rack.

We recently purchased a home that has a Thermador range in it. I love to cook and believed this unit was a high end range, just waiting, waiting for an opportunity to use it. Well, the first time I turned it on, the igniter did not work. That was replaced however, the oven door does not close all the way. In reading the numerous reviews, it seems the hinges are faulty. All I can say is, of all the ranges I owned, I have never had to replace either the igniter or the oven door hinges. Appears Thermador, maybe resting on its laurels, or what used to be.

I have had a very disappointing experience with Thermador and apart from keeping an induction cooktop since my granite was already cut! I returned all of my other Thermador items. The dishwasher (included in a buy +2 appliance package) independently measured as high as 70dBA vs. the advertised 48dBA. The 30 micro/oven wall combination came (twice) with a misaligned oven door. It was confirmed to me, after the fact, by a Thermador customer service person that Thermador is actually shipping ovens with a known defect that supposedly has an easy fix of replacement hinges. The issue is that NO ONE seems to know this! Not the Tech nor the appliance store. So +7 hours and 3 technician visits later (with minimum of 2 weeks between visits as I as told there are ONLY 2 techs that service the entire Austin, TX metro area). I am done with Thermador. I live in fear that should I have ever have a maintenance issue with the induction cooktop I have a 50% chance of getting the technician that was rude, condescending to me, my contractor, my designer and carpenter. So let me get this straight -- THERMADOR, you want me to pay top $$$ for your appliances. Chances are they may arrive defective. No one will know how to fix them (who wants a new $5000 appliance to need to be fixed anyway?) and on yeah, have to wait +2 weeks for a technician to come into my home and insult me. It doesnt get any worse than that. Thermador if you are reading this - shame on you!!! Perhaps you need to take a page from the KitchenAid playbook on how to treat your customers that are spending a ton of money on your over-hyped products.

Purchased high end SMW272 Microwave/roll warmer/oven combination. Digital display went out within first 6 months, replaced every year thereafter at my expense! Now circuit boards not available so I cant see what oven temp. is!! Now door wont close so it doesnt lock therefore no cleaning cycle! This company has lousy support and terrible products!

Bought the dual fuel range ($15,000), column fridge, column wine fridge and d/w in fall 2016. Oven failed for our first Thanksgiving AND this Thanksgiving. Seriously?! ?Bought a countertop turkey roaster (thank you, Costco!) that saved our holiday. Have had SEVEN service calls - our THIRD defective computer board is being replaced this morning. Hinges replaced on main oven in June. Angry does not begin to articulate my feelings about this sham company. The last customer service rep was beyond rude - after holding 15 minutes to reach the rep and explaining our unacceptable situation, the rep said, I dont know what you want. What I want is a $15,000 oven that is one year old to freaking WORK!! Do not waste your $$ on these appliances. Buy good looking cheaper ones and replace as needed. And dont forget to buy a turkey roaster! They are still on sale at Costco!

I purchased my complete set of Thermador appliances back in 2006 and installed them in my new kitchen in 2007. In August of this year 2014 the fridge/freezer stopped working and after 2 months of dealing with their customer support and technicians it still doesnt work. I had to purchase a used one off of Craigslist as a temporary just to get by. After several phone calls and much complaining they finally offered to replace it but only if I could show my original receipt/proof of purchase, which of course I can’t find and the dealer is out of business. To add insult to injury I had to pay them just under $900 for labor to have their unqualified technicians come out 4 times. If I ever see the salesperson that talked me into this stuff I think I will punch him in the nose.

I wish Id never bought it. This Thermador range has very finicky computer boards under the two X-LO simmer burners which are the first to go. My stove was delivered in September; the first burner broke in November, the next one in December, a third one in January, and in February, the original broken one broke again. I had 7 service appointments in the first 6 months for 4 out of 5 burners, and I wanted to return the stove. Its a lemon, or a bad design. But neither the appliance store nor Thermador would hear of it. Thermador extended my warranty another year, and that first burner just broke again. So Ive had 10 service calls now in two years. I told my friend who was shopping not to get this stove, but she ignored my advice, got a Thermador, and had to call service for repair in the first couple months. Choose a Wolf or Viking instead!

Yes, its been 12 years, but, for what we paid for this oven, to have the horrible response from Thermador. And, to have a piece of scrap metal after paying $480 in repairs...well, just unthinkable. Customer service was dismissive, at best. Condescending at worst. My story begins. Purchased 12 years ago, several repairs along the way, but she was well used. Then, about 4 years ago, the self cleaning went. I had only used it twice, so it was not worth putting up with or paying for repairs (which are quite expensive and require a Thermador Tech to come out). No error code, it just wouldnt work. Then, the broiler started to give me trouble. All of a sudden, we had the power go out and BOOM! We have no oven with 1 error code indicating the main circuit board is out. While the board was $250 -ish, with the service calls and labor, the cost was about $480. Which, I would have been fine with, if the oven worked. The tech put the oven on, it went on, went to about 275, and he determined it was fixed. That evening, in preparation of dinner, I turned the oven on and it would not go beyond 325 before shutting down. I called back. We are on service call 3 at this point. He cant figure out the problem, maybe a faulty circuit board, he will have to contact Thermador and get back with me. Service call 4. Wow, big problem, it is NOW the blow motor. And, they no longer manufacture Blow Motors for this model. (Used to be a $100-ish part, pretty inexpensive). Well, sorry, but the main circuit board is not refundable, basically, ** you. I called Thermador, initially, to ask about the Blow Motor.I was told, Well, these arent like automobiles where we manufacture parts forever. My response, Well, you charged me as much as my first automobile, so I would think there should be an alternative. Sorry, check online, see if anyone has old parts...basically, ** you. So, I begin the search for a new oven, and yes, I have EXCLUDED Thermador from my search. I begin to think, how do I verify the tech didnt break this blow motor in his install? I do not think I should have paid for this repair if that is the case. Or, did he misdiagnose and there were 2 issues he should have seen, basically saving me the payment on the board.So, I call Thermador again, to verify if there are multiple issues, should I have seen multiple error codes? Seems like a reasonable question. Well, customer service cant answer this. Only a technician can. Ok, transfer me to a technician, please. Well, they are on the road. Well, can I leave a message. Well, no. Well, can someone else answer this? Well, of course not. But, I will be happy to get you another outside technician to come in. But, you see, I know the error code, I know the part is not available, why would I pay for ANOTHER visit to tell me my oven is a 400# piece of trash? Maybe I should be happy I had 12 years of reasonable happiness with her, but, I would hope that when you pay this much for an appliance the Co would stand behind her. Well, just to let you know, that will only last for a few years, until they stop manufacturing parts for it.

Thermador Dual Supply Range - PD484GGEBS-4 burnerOur Thermador Oven stopped working (oven) due to what they called a control board short issue. Thermador has no record for this issue and we were routed to a local repair (Gourmet Appliances). This was after 4 years of use. The control board materials to replace it was about $800 and installation just over $1000.Now after 5 years after a normal cleaning mode, the oven switched to automatically release the door after cleaning and was stuck. We are really concerned over the quality of this product; a professional series product. I have saved the original control board if you wish to pursue. I also urge action against Thermador for their quality problems and lack of quality service.

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. Im sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

We bought this as a part of our whole kitchen set of Thermador appliances and can not be more happier and proud as Thermador is best of the best!!

We have purchased a house with 5-year old all Thermador top of the line appliances. The refrigerator had a chronic problem with the ice and water dispenser leaking and not working adequately on any level. I called Thermador, and they recommended their local factory certified technician. He has made one repair with no results. The second repair involved replacing the door on the dispensers, as well as the optical sensors, with no change in results. I called Thermador and received a rude and uncooperative attendant, who refused to transfer me to a supervisor or give me information as to how to contact the service manager. I say, if you are in the luxury item market, you need to have that level of customer service. I think either a class action suit or a social media storm should get Thermador’s attention. Also, remember to research a company service record before purchasing anything.

I love this Thermador refrigerator; we have previously owned GE, which I did like as much. I like the double door top section versus side by side and the GE did not hold up as well. However, the freezer could be larger. Nevertheless, the unit is easy to clean and easy to store items.

I bought a Pro Series Thermador Dual Fuel 8 years ago. First off, I will say I love the simmer burners. The best feature. However, everything else sucks about this range. The oven is awful, with inconsistent temps. Ive spent $2000 on repairs (3) and Christmas morning after I put breakfast brunch in the oven, it quit working. Ive had it with this piece of junk. I am only thankful that I did not pay the full price of $5800 when I bought it. If you need a high end range, get a Wolf. I am not spending another $800 for another repair on this thing.

I have a double wall oven (SCD302ZS) that is a piece of junk. I bought this thing brand new and paid a substantial amount for it. We have nothing but problems; the control panel has been replaced three times (at $300 per panel) and it still doesnt work. You cant read the numbers on it (i.e., the clock, the temperature). If you set the panel flush on the wall like its supposed to be, it doesnt work so you have to leave the panel hanging off the wall about 1/4 in order for the buttons to work. The elements have been replaced once, but the bottom oven still wont work. Today, the convection fan and light will come on in both the upper and bottom ovens but it wont heat up. Piece of junk! Dont bother calling Thermador, they will do nothing. We fought with them over the control panels, wrote letters to the headquarters and got nowhere. They dont care. Do not buy Thermador. I have one more brand new control panel for this piece of junk. If anyone is interested in buying it, Ill sell it for less than it cost me.

My range is 4 years old. Finally called Thermador directly and they confirmed what the repair person told me. Once you turn the oven to a certain temperature you cannot adjust it, no turning down that pie thats been in for 15 minutes. You have to turn the oven off and let it cool down. And you cant leave the oven door open or else youll burn out the board that sits at the top of the opening. BIG PROBLEM for me. Cant believe that my $7000 stove doesnt have this feature. Love the burners though.

Dont buy Thermador ranges. A COMPLETE WASTE OF MONEY AND A LOT OF IT. Weve had the ProGrand garbage for 1 year. Excluding previous problems, the most recent is the oven lights no longer function. Called Thermador for assistance. They stated that while still under warranty, the oven bulbs (2 of them) are a routine consumer maintenance issue and a tech would not be assigned. So, I spent $40 for a bulb. Despite I specified that no lights function in the oven, Thermador sent me only 1 light. With much difficulty, I replaced the defective bulb in the lower right of the oven. Powered the oven back up, AND NOTHING. Removed the new bulb and placed it into the upper left socket. After powering back up, AND NOTHING.Frankly, Ive never had to replace an oven bulb in a 10 year old oven, you know, the far cheaper commonly found brand names of Kenmore, Amana, Frigidaire or other LOW END ovens. But for $10,000 you can buy a Pro Grand and have all kinds of fun calling for support, technicians, and an oven that is pure, bonafide garbage. Get this, in preheating mode, the oven will on occasion never reach set point. Rebooting the power supply seems to help. The racks are a dream too. They are extremely difficult to interchange to a new height setting. And they DONT CARE.On a prior occasion speaking with Thermador support, I asked if I could convey my dissatisfaction with their quality group. Specifically, they have some serious quality control issues. I was told that was not possible. This oven, and the lack of Thermadors concern is all the reason a consumer needs to know that this product is garbage and very expensive at that, relatively to conventional offerings. STAY AWAY, DONT BUY A THERMADOR OVEN.

I have 2, 36 full size Thermador ovens that are 11 yrs old. I have already replaced the control panel on each - a $400 part plus labor. Now one oven is not heating due to a bad bake element and sensor. I can replace the bake element but the $40 sensor is no longer available. Thermador tells me that my ovens are obsolete - just buy 2 new ovens!!! I have to spend $8000 because they will not make replacement parts. This is sooo wrong on every level - lets just trash the old ones in a landfill and keep the company making money off the unsuspecting consumer. NEVER BUY A THERMADOR!!!

When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a no service area for repairs. Trying to work with Thermador customer support to find an appliance service repair shop to service our under warranty products has been a nightmare! We only live a few miles from Hermann, MO but customer support has to negotiate a service rate with a repair shop and most shops wont comply. Unbelievable!! Thermador products are not worth the price you pay!! We thought buying a better brand name like Thermador would give us good quality for many years. Not so!! We even sent an email to CEO of Thermador with no solution. Our warranties will be up January 2021 and I have no idea how we will get service after that. Im sure we will have to reach deep in the pocket book for that! DONT BUY THERMADOR!

We have repeated failures of the blower motors on our oven. If the oven senses that either fan isnt spinning at nominal speed, the oven shuts down. Its a $500 bill every time one of the motors goes out ($300 service plus $200 for the part). The first went out barely a year after we bought the oven. The next went out later the same year. Barely a year later and one of the replacements is failing. Replacing the fan involves pulling the oven from the wall, no easy feat for the do-it-yourselfer.Note that sometimes a reset will work, at least temporarily. Thermador doesnt make the reset easy. You have to cut off power at the circuit breakers, turn power back on, then do the programming for date and time. Very frustrating if you have to do this several times hoping that fan will spin a bit faster on the next go around.

48 Thermador Pro Range - We bought the unit 6 months ago and love it! It comes with a comprehensive manual that explains how to use every part of the range, including temperatures and times. We also bought a hood fan and DW. Love them both as well. Cooking and cleaning has become a pleasure.

We bought a 48-inch Thermador range hood which is the worst that weve ever used. If you look at my backsplash pictures, you would understand why I am complaining - it is almost useless. We contacted the customer service and they stopped by. While their assessment was the range hood was just fine, the oily backsplash was just that we cooked too much. They refused to fix it.

To make this short, we have had 8 repair visits. The electronic display boards had to be replaced 4 times, the heating elements two times each oven, wire terminals to the elements, and broken door hinges on one oven. When we last experienced having the oven fail to heat, there were no replacement parts (in December), and then the 2nd oven stopped heating just last week (Jan). I have called and written but no one at Thermador at BSH Home Appliances, 1901 Main St. #608, Irvine, Ca. will respond nor have they ever cared. This is the only address I have been able to find to lodge a complaint. All of these visits amounted to more than $1000. Thermador products are junk.

I purchased a 48 steam/range in 2013. I have experienced trouble with the gasket around the steam oven. While it was under warranty it was repaired several times. Each time within a short amount of time the rubber gasket came loose. Now they will not stand behind it. Earlier this year, they agreed to pay for the part but not the labor to install it. They know this is an issue. I went to Pacific Sales and looked at the new like range and the new unused one already had a loose gasket. This is very disappointing as I have close to $16,000 into the cost of this range. I am very surprised that there is no class action lawsuit regarding this problem. As I see it the oven is stainless steel and the gasket is rubber of some sort and there is no way of adhering the two together. I would not recommend this steam/oven combo!

DO NOT BUY THERMADOR PRODUCTS!!! I bought my expensive double oven, cost $8000, 9 years ago. I have had over 18 appointments to repair it. It has cost me thousands. The electronic panel is right under the burners. Moisture constantly seeps in and shorts it out. Electronic panels cost $1100. I had to pay to have this done 3 times! Eventually I had to have a metal part designed at a sheet metal shop in Fullerton, installed to deflect the moisture and to lift it up off the bottom. I havent had a problem since. Went to clean the glass inside the oven and it shattered. I called and they said I had to buy a whole new door at a cost of $1100! Are you kidding me? I HATE MY OVEN! Now I am having NOTHING but problems with my expensive refrigerator! I have spent thousands on it as well. The list is endless: compressor out twice, heater once, ice maker three times. Rubber seal twice, it goes on and on!!! NO one cares at the customer service desk. NIGHTMARE!!!

My very expensive Thermador wall oven has been giving me an F-34 error code. When going online, I see we are one of many consumers experiencing the poor quality of this companys product. As frustrating as it is to need to call out a repairman, even more frustrating is that with so many of us having the issue, the parts are no longer available (or were ever available?) to fix the error. I expect a couple hundred dollar oven to be considered disposable but when you spend several thousand on what is suppose to be commercial quality, you dont expect to have to replace them in a few short years.

4 year old ovens. We have been having problems baking and cooking things in the ovens. Seemed inconsistent. Supposedly quality product but finally clued in that we should check the temperature. So we checked set to 350. Oven heats and beeps and says its 350 but its only 275. Do same 400. Beeps goes to 350. Not consistent and gauge lies. Called Thermador. Said they would send a tech. No mention of a fee until 1 week wait and 10 minutes before arrival. Pay $120 plus $60/15 minutes. Turns out not even the first 5 minutes was included... Cheesy. So he determined the ovens are fine as they turn on. Called Thermador. They say they will eventually creep to a higher temperature. Nothing they can do. Useless ovens as they heat to different temperatures and different settings and the gauges are not correct and seems they are cheating on when the temperature is at its set level. Never thought we would have this issue with what we thought was a quality brand and am very disappointed with their lack of wanting to take any responsibility. Absolutely will never buy a Thermador product again and will enjoy telling others to avoid it.

I was saddened when I finally went to look at the reviews on Thermador; THE REVIEWS ON ALL PRODUCTS ARE ALL POOR. DO NOT BUY ANY THERMADOR PRODUCT, YOU WILL REGRET IT. I bought a dual fuel range Model #PRD486EDHU/01 with a dishwasher. I could go on for some time about the many shortcomings of this equipment, here is the short list: expensive electronics are UNDER THE BURNERS, WHERE SPILLS LEAK ONTO, then it takes weeks and $1000s to repair. When one part fails, the whole system is out of commission. There are blowers that blow a strong stream of air away from the front of the stove. This blows all the smoke from inside the ovens out into the room where it cannot be removed by the hood. The Burner design extremely difficult to clean up spills.

Just read about the experience of another consumer of thermador oven appliance. I had the same experience about 6 years ago with my relatively new thermador wall oven (MEDES/01). During a cleaning cycle, the bottom oven glass completely shattered. Could have been dangerous if I had been nearby. Shame on Thermador for not fixing this problem! Otherwise the oven has been good, even if a bit confusing at times to use due to the electronic panel (which also had to be replaced early on). Now after about 6 years, the lower oven heating element has stopped working, so I have called a local repair company. No problems with my Thermador warming oven! I love it!

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48 professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The companys customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

The ice maker for the Thermador 48 refrigerator we purchased one year ago broke. Thermadors service provider could not offer a date for service for more than 2 weeks.

When we built this house in 1975, we built a space for the Thermador with a single oven, a microwave and a warming drawer. I dont recall when it died or what killed it, but while it required repairs from time to time, it gave us good service for a number of years. Since we had the hole in the wall to fill and were satisfied with Thermador, we bought a modern version of our first Thermador for about $5000.00!! Another way to say that is that we bought a piece of CRAP from a company that doesnt give a rats ass about their stuckees. Our microwave failed. I called Thermador. Not only could they not sell me a replacement, the customer service rep would not even tell me where or how to get one. We finally found out from other Thermador stuckees, that there are number of name brand replacements that cost only a few hundred dollars. All that is required is a replacement the same size. We had a professional do it and I watched him work with some metal tape to seal the exhaust duct. But there is no electrical work required. It just plugs in to a receptacle inside the cavity which houses it. We ended up with a Whirlpool we got from Lowes. It fits like a glove!We were not so lucky with our main oven. They never got it fixed! The main oven gave us no problem until one evening we had guests over. I set the steaks to broil and a few minutes later, I opened the door to determine that they were cold and uncooked. Our outdoor grill saved the day. Although the oven worked on all other settings I failed on the height setting. Recommended for broiling steak and hamburger. It also failed on sausage. The oven operated on high broil for about 5-6 minutes and then cut itself off. When the door was opened, a huge amount of smoke poured out. A Thermador authorized repairman came out. Mind you this was the first time anyone had been into the oven circuitry since we bought it. He found a clearly amateurish setup where wires were tied together with friction tape. Was that done at the Thermador factory? We were, as I recall beyond the warranty cutoff date. He replaced a circuit board for a couple hundred bucks. That did no good! Then he replaced a Thermocouple for over a hundred bucks. That did no good. This poor guy came at least a half dozen times. Each time he consulted with the Thermador experts on the phone - all to no avail. Then he retired! The authorized repair company sent another guy out. He played with it for a couple hour and finally concluded that the owners manual was wrong in their instructions on where to put the meat. He noted that the steaks could be placed on a lower rack, like rack 4 instead of 6 and the steaks would do just as well. And that contrary to what the manual said and contrary to the fact that it worked fine using the recommended settings prior to the first failure - that was the way this clown insisted the oven was supposed to work. With that he came up with a $250 bill for his time. That was about a year ago. I hope hes still holding his breath.Each failure was accompanied by a tremendous amount of smoke. There is no internal exhaust system, but the experts couldnt explain the smoke accompanying the failure. I dont have the answer but we have found that while we get a failure and a lot of smoke and a failure with the rack at level 6. Hi Broil. We get no failure and less smoke (of course) with the rack set at level 6 Hi Convection Broil. So through no fault of Thermador, we can broil steaks almost like the user manual recommends.

BUYER BEWARE!! Do not buy this product. Own a 48 range and both ovens are continually broke. Indicator lights blew out, oven door does not close (on 2nd door). Temp is higher than on indicator. Whole kitchen smells like gas when turn on oven. Small oven does not heat. Called customer service and was told it is 10 yrs old and they are beyond life expectancy and she was no help and rude. You cannot get compatible parts. Do Not Buy Thermador - bad experience for me. Company does not back their products.

My new Thermador refrigerator doesnt work and the company refuses to replace it. The unit was never used. They offer to fix, how is that possible. I feel like I bought a USED unit.

Multiple issues with a fridge, freezer and range. Spent close to $25,000 and not worth the money. They do provide a 2 year warranty and we had over 20 service calls between the 3 appliances. Theyre beautiful appliances but would never recommend Thermador and will never buy again. We have no faith in the products and were forced to buy an extended warranty that cost over $1,000.00 when the warranty expired. Youve been warned and hopefully you did you due diligence before buying these appliances - regretfully I did not.

I have had my Thermador oven a year and a half. I tried to use the self-cleaning feature this morning. After following all of the instructions, I turned it on to self-clean for 1 1/2 hours. I noticed that the glass looked crinkled, but I wasnt sure what had happened until I opened the oven door over three hours after the cleaning cycle was complete to find that the inside glass had completely shattered. Luckily, its still under warranty, but its going to be a week before my oven will be fixed.

12 years ago we redid our kitchen and installed premium appliances including the Thermador double wall oven C302. In that time the oven has performed well but required 3 expensive service calls to replace the relay board to a tune of $500 per repair. Recently, the part needed replacing and I used Thermadors official repair company, booked on the Thermador website. The initial estimate was $646.00, dismayed but determined to repair it (after careful consideration of replacement cost), I forged on. At the end of the service call another $21.00 part was needed, another service call. $181.00 in labor costs to install a $21.00 part. Multiple convos with company, no willingness at all to reduce cost.

It is amazing these oven units cost so much, considering they are so poorly made. However, my biggest problem with Thermador appliances is that the authorized repair people are laughably inadequate. Guy came to fix our oven and was beyond insulting to me. I requested a second guy, who fixed the first problem but then did something that incapacitated 3 out of 6 of our burners, which had worked perfectly when he walked in the door. He told me it would be another $1000 to fix the burners. Really? In the last house we rented, we had a Thermador microwave which did nothing but turn food into a slimy mess. Popcorn could not be made in the microwave. Really? This brand seems awful all the way around.

We bought this 36”, 6 burner stove new From a local appliance store. We have had multiple calls to have repairs made. 4 times for gas leaks, not a great experience, 4 different occasions. We have had to have two igniters replaced. I also had to have some control unit replaced after a pot boiled over and shorted out this element. That cost us $849. Now with the oven never heating to the desired temperature, and servicemen saying there is nothing they could do, the oven just won’t work at all. The parts to repair it are$2650 without the service call and installation. We paid over $5,000 for this piece of crap. After contacting Thermador, they offered me $ 200 off on parts. A range is suppose to turn on heat up and bake, cook as needed. What a waste of money and terrible customer service! Don’t buy one!

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.I also purchased two Wolf ovens and a Liebherr refrigerator. I had problems with both of them as well, but unlike Thermador, their customer service departments were amazing. The warranties were out of coverage as well, but they stood behind their name and all was immediately replaced and installed at no charge! Stay away from Thermador!!!

After being a happy Wolf user for many years, I purchased Thermador appliances looking to save some money. Big Mistake. The equipment didnt work since installation and was told I have to wait 3-4 weeks for a replacement to get to Puerto Rico from Miami. I called yesterday for an update and was told the replacement will travel from Germany to Miami, and then Miami to Puerto Rico. Who knows how long this will take?! I can still not review the range because I cant use it without the vent hood. Very disappointed and mad at myself for purchasing this brand.

Updated on 11/03/2020: We bought a package of appliances for our home and because of past experience (20 years ago) with Thermador we decided to go that route again. It was a huge mistake as Thermador quality and customer service are far different now. We paid about $13,000 for the range and it has not worked since being installed. Had a service appointment scheduled which was three weeks out. When the date came no one showed up and they conveniently said they showed no appointment in their records. This caused another 3 week delay. Guy finally showed up today and once again he said he had to order parts and will schedule an appointment to install the parts. We are now at 2 months without an operating range. I strongly recommend anyone looking at Thermador, Subzero or any of their products to rethink it. These people are difficult to deal with, have next to no customer support and they could care less about their companys failure to take care of its customers.Original Review: We remodeled our home and used Thermador products. We originally had a Thermador range we build home the home 22 years ago. That range was pretty problem free. We bought the same type of model as well as a subzero refrigerator and other appliances. We just moved back into our home and tried to use the ovens. They failed and are not working. Called Thermador and they said it will take 3 weeks to get anyone out. No sense of urgency and next to zero in support. I would never use their products again and will certainly never recommend them. To expect someone to wait 3 weeks is insane.

I purchased a $6000 Thermador range, the leg covers were wrong size. I called the non-existent customer service, after waits of 45 min or more I talked to the installation hotline which is actually an ignorant whose only purpose is to transfer the call customer service. Once with customer service, you realized they are as ignorant about their product as the previous person, they decide to send a technician who came to my house a week later and could not install the leg covers. Of course no follow up, so after several calls and long period of waiting on hold, Thermador finally said I had to buy new covers because the unit I bought was a floor model and they are not responsible for missing or wrong parts on floor models. Stay away from Thermador.

I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! The oven timer bings low at its highest setting & ONLY ONCE! The baking mode bakes unevenly so everything needs to be rotated! I’m so incredibly disappointed! Customer service is as disappointing as the double ovens!

The double wall oven is 2 years old and very seldom used. When using the upper oven, the probe light is on. I could not set the temp of the oven as the probe was primary. We never used the probe in any cooking process. An authorized tech for Thermador came and narrowed down the problem to be the probe element of the motherboard needs to be replaced. The cost range is between $525-775 to repair both. Thermadors response, It is not under warranty! The tech made an interesting observation when he opened the oven door. Is this a new oven or do you not use it much? Never again will we purchase Thermador.

When I remodeled my kitchen, I opted for high end, expensive Thermador Appliances. My double oven needs to have the touchpad replaced. Part not available. Unbelievable. My appliance will have to go to the dump instead of being repaired. Now I need to purchase and install another oven. Thermador does not take care of their customers, DO NOT BUY THERMADOR PRODUCTS.

I can do more than one thing in it at different temperatures. With this I can cook a dinner for a lot of people in less time. After its easy to clean and does not take a lot of space. The value is good. With all that it does it is worth the price of it. I would buy it again if I need to get on. It looks good, it makes the kitchen look like its better. With the two side by side it does not take up a lot of room in the kitchen. The color goes with everything in it. It fits into small spaces which makes it easy to have a lot of other stuff in the kitchen also. With this I can add other stuff I want to have in the kitchen also.

We have a Duel Fuel Thermador range. We bought it about 4 years ago. But due to construction, we have only been using it for a little over three years. At a minimum, we have replaced two circuit boards, two fan motors in the hood and most recently the boiler coil has caught on fire and appears to have partially melted. My three-year old was standing next to the oven. If I had not been in the kitchen to turn it off and pulled her away, it could have been a disaster. I have called and asked for this unit to be removed from my home.

Our home came w/a Thermador three piece microwave, warming drawer, and wall oven. The home is now 10 years old and the microwave has stopped working on the three piece unit. I was shocked to learn that you have to replace the entire unit for nearly $6,000 because they no longer make replacement parts. The rep on the phone was nice but explained that in order to keep up w/ technology they dont make replacement parts for things like microwaves. I guess when you buy a Thermador you should remember that it is unlikely you will get replacement parts and if you buy a three piece unit you will need to replace the entire thing if one component breaks. The rep seemed surprised that I would be upset about this... I guess they really only expect their products to last up to 10 years. That isnt very long for such an expensive high-end product. No more Thermadors for me or the new home I am building. Will call the appliance store and change my order stat!

I purchased a $1,700 Thermador Dishwasher and it has stopped working after 1 1/2 years. Labor rates quoted for repair is $99 for twenty minutes and $12.00 for each additional 12 minutes, basically $179 per hour. Also, I purchased a Thermador $6K range and have had to have service on it twice in 1 1/2 years. Thank goodness we purchased a five-year warranty. Never will I purchase another Thermador product.

I purchased my Thermador range in August 2013, I also purchase an extended warranty because it was so expensive $10k+. There was a problem since day 1, they sent me technician after technician after technician and still I cant cook for my family. The range never worked correctly and each technician has changed parts and still nothing. My extended warranty only has 1 company that can service a Thermador appliance and they cant fix it. What is the use to buy something thats supposed to be top of the line if it doesnt work and there isnt a lot of repair companies that are Certified to fix it - because its a top of the line appliance.Dont buy Thermador!!! My neighbor has a cheap range and is always cooking... I didnt read reviews before I purchased my range, I thought I was buying the best of the best. Hopefully my review will save another family from the hell Ive been through.

Thermador oven is a piece of ** - If you read all of the above complaints about Thermador, from the constant and costly repairs to the bad attitude of the representatives on the companys consumer-unfriendly phone line, then you will have the idea of what Ive been through with this Thermador. I will tell anybody who asks and then some, not to buy a Thermador. Stay away from Thermador!

I have a 48 inch professional Thermador Range. Model # PG486GEBS/12. It came with the house when we purchased it. The house was new construction in 2007. Since the first year that we have had it, it has broken 14 different times and we have spent nearly $8,000 repairing it. The burners have broken a number of times. They wouldnt light at all. Ive replaced the simmer kits at least 5 times. The oven has also broken at least 5 times. Needed spark modules. Then there was the oven door latch that locked itself 4 times. Ive needed control board kits at least 2 times as well. Its a dual oven. It would turn itself off and not heat or it would not ignite at all. The burners on top would short out all of the time. I work full time and if we use the burners or the oven twice a week, that would be a lot. I finally got wise and called Thermador and they were awful and unhelpful. Last year, they did replace the parts for the burners for free but it took months for me to get them to actually send the parts. I had to provide more documentation than the Warren Commission had on JFKs assassination. This time around, the oven is broken again and needs an $800 repair. They offered to send me replacement parts for 50% of the cost, even though we have had nothing but problems. I declined their offer and am ripping this piece of garbage out of my house. They do not stand behind their products and the people that repair this appliance have stopped selling Thermador products completely. They look nice but are garbage. Do not spend the money on their ranges.

I want other people to know that as long as your appliance is in warranty, Thermador will take good care of you. If a problem comes up out of warranty they do not want to work with you and try to send you to a service co. that rips you off. They will not help you with problem, will not let you talk to their tech person, will not give you a parts or repair manual. They leave you to the mercy of service people. My latest repair of a range parts will be $40.31 plus labor. Their service co wants my credit card number and $792.88 to service unit plus if tech not able to complete job and returns they want another $550.00 service call.I will not specify Thermador products on my designs anymore, and I will repair my range myself. I was not aware I was leading customers into this trap. I called three local service companies and all were around $250.00 to fix including if they had to get a part and come back. No extra charge. I spent a lot of time trying to get Thermador to help me, even went to supervisor. They would not help at all.

Puchased my second set of Thermador appliances for a new apartment. The 36 Inch fridge with bottom freezer, came with a door does not close fridge overheats - so its turned off. This is NEW. Instead of giving me a new fridge, they have to repair. Also, after spending $26,000 on appliances you would think that the stainless steel used would match. Dishwasher stainless is glossy and rest of appliance stainless without shine; and it look pretty obvious. Customer service has nothing to say - they manufacture with different providers. What a waste of my money. I do not recommend this brand. Spend your money elsewhere.

Its the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

Model #PDMW301J-USA. We just had this unit installed on Jan 31, 2014, turned on the self-cleaning mode for the first time yesterday, and the glass between the interior and exterior glass on the oven door shattered into tiny pieces approximately 1/2 hour into the cycle. The dealer has been very helpful in expediting a resolution, and the local repair guy recommended by the dealer has already ordered replacement glass and feels they wont have a problem with processing the warranty request. We dont know yet how long it will take to get the replacement part, but very disappointed about the defect and worried that the next piece of glass will also be defective, rendering our new oven useless in the meantime. We were very pleased, however, about how well our first turkey turned out and the cooktop we purchased at the same times is performing nicely so far. The higher end dishwasher that came with the package is perfection (we paid extra for the upgrade on the dishwasher). I recommend that buyers of any Thermador oven unit have the installation technician run it through the self-clean mode before signing off on the install. Better yet, have the dealer do it before they deliver!

We purchased the 48 range and microwave among other Thermador and Bosch appliances and weve had nothing but repair bills. Weve spent thousands of $ getting this junk fixed. Were even having the same thing go wrong multiple times. Im really disappointed in the brand and would not recommend it at all. Im writing this now because I have to get the microwave fixed for the third time. Warrant, sure, good luck with that. Youre still going to pay up.

We remodeled our home of twenty-plus years and bought a 30 Thermador Pro Harmony gas range. One of the first times we used the oven we accidentally spilled some liquid on the front of it with the oven door open - it shorted out a circuit board that should have been protected. This was fixed very quickly under warranty and had no further problems with it.Sold that house and bought another that needed a whole new kitchen. Bought a 36 Thermador Pro Harmony range and love it, no problems at all so far 1.5 years later. Along with that got the free dishwasher, Thermador though its made by Bosch, works beautifully, quiet. Also have the 36 Thermador French Door, bottom freezer refrigerator with NO in-door water or ice to keep things simple. Its gorgeous, with brilliant LED lighting and lots of storage. With it came the free range hood that is strong and has good lighting, easy to clean grease filters. To finish things off we purchased the Thermador drawer microwave which we were a little leery of, but have grown to love it. No more awkward reaching into a wall-mounted unit, we pluck everything out of the drawer! No turn-table but do not miss it.The 36 range has very flush grates making it easy to move pots around. The burners are very strong with great low simmer capabilities. The oven works well with roller bearing glides on the racks making them a breeze to pull in and out, even with the Thanksgiving turkey. Would definitely recommend Thermador to anyone, given our experience.

We purchased a group of Thermador appliances in 2016 when renovating our kitchen. We thought that we were purchasing high quality reliable appliances and we could not have been more wrong. Our double wall ovens have malfunctioned since 2017. Every year these ovens stop working and we have to pay out between $450-$900 each time even after these ovens were supposedly repaired before the warranty ran out. This year we had service on August 24 and paid $927.00 for a new relay panel. Now on November 18, 2021, within three months, we have to have both fans replaced at a cost of $864.00. The fans have already been replaced multiple times and contact with Thermador, the local rep and the retailer have produced either no response or sorry we dont deal with service issues. On top of this the Thermador dishwasher purchased at the same time requires a new motor. We have been careful with these appliances, do not put the self clean on too frequently and try to be mindful of usage. I would run for the hills before purchasing Thermador or any products under the same manufacturer-I feel we were sold a very expensive bill of goods-abominable!