We purchased a Thermador double oven and had it installed the day after Thanksgiving. Seemed ok for the first few weeks but then the bottom oven stopped working. Reset the circuit breaker and the bottom oven turned back on. Went to rotisserie a prime rib on Christmas Eve, rotisserie wouldn’t turn. Ended up using the roast option. Called the appliance store where we bought the oven and Thermador to get a technician to come out. While waiting on parts the upper steamer oven stopped working completely. Resetting the circuit breaker didn’t help. We finally got the bottom oven fixed a couple weeks ago but the technician didn’t know anything about the upper oven problem. So now we wait until the parts arrive for the upper oven. Four months and $8000 worth of disappointment.

Great if they work-HORRIBLE SERVICE IF THEY DONT. I recently purchased 33k worth of Thermador appliances from Ferguson. I took delivery of the appliances and just had the 12k+ range installed. I am in the middle of my move and eager to be settled. It is defective and I tried calling your service line. After being on hold over 25 minutes Teresa answered the line and was brusque in manner. She informed me that I could wait until September 22 for service. That is quite a distance away, so I asked for an alternative. She said I could call one other authorized service technician in the Los Angeles area that is permitted to service your brand. I am unfamiliar with this process so I asked if it is I that would call, and if your company would be taking care of the payment, and she replied “if you would let me finish I would tell you”. I was merely asking about the process. SO rude. I thought you were meant to be a luxury brand.Certainly your call center missed the service piece of that experience. I said that I was “trying to get clear about the process and that she needn’t be rude about it- that I was unfamiliar with this process as I had not done it before”. Teresa curtly answered that if I didn’t like her manner that she would turn me over to another agent and before I could protest she promptly hung up on me. I am frankly appalled and I plan on putting this company on blast all over the internet for the lack of service, and ridiculous treatment.I have an expensive product that is defective, am in the middle of a move, and am merely trying to get something fixed. Now I have to spend additional hours chasing this down while working full time and attending to various other obligations. I would hope to get some assistance. Randi ** PO# ** Ferguson Build order ** (primary order- I purchased additional items).

Ive had a Thermador refrigerator and oven. These appliances are very expensive ($10,000 each), and within 2 1/2 years, I began having problems with them. First, one of the ovens doesnt light. Then, the other stopped lighting. They are very unreliable. My refrigerator doesnt dispense ice. So now, I have to pay somebody to come out and fix these very expensive and unreliable appliances. I would not own another Thermador product.

We purchased the Thermador refrigerator (Model T42BD820NS) in June 2014, yes, 2 months ago, and we are already experiencing problems. The ice maker completely broke and we had to wait a WEEK to get a service rep out to tell us they have to order a part and will come back in another week to fix it. So, not only does the product suck, because it broke after 2 months. (this is a $10K model by the way, would expect better performance) But, the service package is AWFUL too. We have always had GE Appliances in our past houses and have NEVER had a problem. This is completely unacceptable. Buyers beware of this very expensive piece of crap. I hope this helps someone make an informed decision because this has been a very disappointing experience. (I do like their dishwasher and cooktop, though, have to admit)

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014. We were informed by an independent service man that the Thermador hinges are defective and that the company has known about this for years but has failed to inform the consumer. The new hinges that I just purchased apparently are the same defective hinges that I purchased prior. The company has made better hinges because the doors are too heavy, but they do not sell these to consumers. All I asked Thermador was to replace the defective hinges with the improved version but they refused. When our oven broke on New Years Eve, we had a house full of guests. Our oven was 350 degrees and would not close would not close, and it was a hazard to our guests. Our neighbors helped us tie up the oven with rope to keep it from burning the children. We feel strongly that the Thermador oven is an inferior product.

4 year old ovens. We have been having problems baking and cooking things in the ovens. Seemed inconsistent. Supposedly quality product but finally clued in that we should check the temperature. So we checked set to 350. Oven heats and beeps and says its 350 but its only 275. Do same 400. Beeps goes to 350. Not consistent and gauge lies. Called Thermador. Said they would send a tech. No mention of a fee until 1 week wait and 10 minutes before arrival. Pay $120 plus $60/15 minutes. Turns out not even the first 5 minutes was included... Cheesy. So he determined the ovens are fine as they turn on. Called Thermador. They say they will eventually creep to a higher temperature. Nothing they can do. Useless ovens as they heat to different temperatures and different settings and the gauges are not correct and seems they are cheating on when the temperature is at its set level. Never thought we would have this issue with what we thought was a quality brand and am very disappointed with their lack of wanting to take any responsibility. Absolutely will never buy a Thermador product again and will enjoy telling others to avoid it.

We purchased a brand new Thermador Range based on the fact that weve owned one in the past and loved it. Since we moved into our brand new house, the oven has not worked. They have sent a tech out four times to repair it and it has been three months and we still do not have a working oven. They have finally agreed to replace the oven but cant tell us when we will receive it. This company has horrible customer service and could not simply apologize and offer any sort of compensation for the inconvenience. We will never again purchase Thermador products based on their inadequate customer service skills. I finally spoke with a supervisor named Marie who said that she could send me a cutting board for my inconvenience. Do yourself a favor and purchase a Wolf Range rather than Thermador. We have a Subzero refrigerator and that company called to review how we like our fridge, what was our experience like and is there anything they could do to improve their service. Thats a company who truly cares and understands how to be successful. From now on I will only purchase Wolf/Subzero appliances.

We have purchased a full range of new Thermador appliances from Howard’s. We were instructed to make full payment for everything in July to ensure we get all our appliances in time for installation by end August. We are still waiting for our oven and microwave which we are told is on backorder for end October. They blame it on Thermador slow production. Why take our money if they can’t deliver? Calling Thermador to complain is the most horrific experience to go through. They keep you on hold for more than an hour and then cut you off. Twice!!! We have made a terrible mistake going with this brand, I can just imagine how their after sales experience is going to be if this is still pre-installation?!

It is amazing these oven units cost so much, considering they are so poorly made. However, my biggest problem with Thermador appliances is that the authorized repair people are laughably inadequate. Guy came to fix our oven and was beyond insulting to me. I requested a second guy, who fixed the first problem but then did something that incapacitated 3 out of 6 of our burners, which had worked perfectly when he walked in the door. He told me it would be another $1000 to fix the burners. Really? In the last house we rented, we had a Thermador microwave which did nothing but turn food into a slimy mess. Popcorn could not be made in the microwave. Really? This brand seems awful all the way around.

I was sitting in my kitchen in March, when I heard a loud explosion... It was very scary. I did not know where the sound had come from. Later, when I opened my Thermador oven as it was on the Cleaning Cycle, the entire inside glass was broken in large cracks. When I opened the door, little powder flakes went on the floor. When I cleaned the floor, little pieces came into my skin. No blood or anything, it felt like slivers in the skin. They worked out in a week. So no serious damage, just hurt and bothered me. I dont think any oven glass should break. It was a very expensive downdraft in the counter island type stove. I consider it a serious safety issue. I called Abt to let them know what happened, I was referred to Thermador and it took many calls back and forth. I offered to send them photos of the damaged oven. But, they wanted a repairman to come. So, I lost time waiting and having a man come to say, Yes. It is broken glass. A repair man came out for no charge from Abt paid for by Thermador. Abt repairman said it was a thermo blast and not uncommon. Later Abt said they would submit a claim to Thermador. The door and glass were not available any longer and no other contact was made. I waited several weeks, called back regarding the claim and was told by Abt that Thermador was doing nothing. End of Story. Abt said that Thermador said my stove was too old. It was 20 years old. I understand things do not last forever, however, should glass explode for no reason and their product should last as long as it is maintained and cared for correctly, which it was.I was surprised that Thermador did not write me a postcard or email or call to say that they didnt care what happened... Too bad. But instead, they took no responsibility for their oven exploding. Never ever said, Oh sorry, just really indifferent. I am writing as I do not think that Thermador stands behind their product. This stove of mine had every bell and whistle and was supposed to be top of the line. I was surprised that I was not offered a small discount on a new stove, or even an apology letter. Their customer service is definitely not very good to their customers and they do not stand up for service or care to the consumer. Thank you for your time and I appreciate it if others were made aware of Thermadors lack of customer service and that also to expect a glass explosion in the oven without warning. Watch out when baking if small children are nearby.

The double wall oven is 2 years old and very seldom used. When using the upper oven, the probe light is on. I could not set the temp of the oven as the probe was primary. We never used the probe in any cooking process. An authorized tech for Thermador came and narrowed down the problem to be the probe element of the motherboard needs to be replaced. The cost range is between $525-775 to repair both. Thermadors response, It is not under warranty! The tech made an interesting observation when he opened the oven door. Is this a new oven or do you not use it much? Never again will we purchase Thermador.

Bought the Freedom Induction Cooktop 7 years ago. First broke down two months out of 3 year warranty then again at seven year mark. Customer support was extremely poor. Thermador Serviceman said he had never been trained on the stove and didn’t know what to do. Both times it was the main module that went. First repair was over $600 and this repair would have been Over $1400. Customer service would not tell me whether a new part would have been modified to fix the obvious problem (as written up all over the internet). We chosen to pursue our FREEDOM from THERMACRAP and choose to INDUCT them into the Hall of Poor Quality and Customer Support. We have had much better success with KitchenAid.

The ice maker for the Thermador 48 refrigerator we purchased one year ago broke. Thermadors service provider could not offer a date for service for more than 2 weeks.

We are really impressed with our new dishwasher! It is well designed in many ways. Our old DW had a small third top rack, like this one, but the rack in the old one was too shallow to hold things like our frying pan spatula and was fairly useless. This rack holds those utensils nicely and has a super silverware holder built in, so we removed the silverware holder from the lower rack, which makes more room in the lowest rack. Which brings me to another impressive feature. This dishwasher holds a LOT of dishes! The slots are very close together, which made me wonder if there was enough room for the dishes to get clean, but it does a great job of cleaning, even though I follow their recommendation and do NOT rinse my dishes. If you worry about odors like I did, when you shut the door, it REALLY closes tight, so the dirty dishes do not smell up the kitchen. As a final note, the cycle is quick, and the default energy-saving drying works so well that even the bottoms of my coffee mugs, which always used to have a small amount of water that I had to dry by hand , come out completely dry.

Thermador PRL366EG Pro Range - This was supposed to be my dream range. Saved forever to buy it. Replaced a GE stove, which we donated to the fire department, with this piece of junk! The FD is still using the GE and Ive had two burners repaired and Im on my 4th oven repair in 6 years. Same problem on the oven; cant seem to get it fixed. The oven heats up but doesnt maintain temperature. Bake a pie at 450 for 15 minutes then reduce the temperature to 350 to finish the baking and the oven turns itself off, though the indicator light says heating. The technician cant seem to replicate the problem. If I turn the oven off, wait five minutes and then turn it back on the oven will come back up to the correct temp. One suggestion made by the service dept was to just turn the oven off and wait and then turn it back on every time I needed to reduce the temp in a recipe. Really? I tried to stay calm and explain why that was not possible and why I should not have to do that with a range that cost me $6000!!! So parts have been ordered (again) but there is no guarantee that this will be the fix. And a phone call to Thermador did no good, either. Keeping my fingers crossed that these parts are the cure since my technician is working diligently to resolve this for me.Would never, ever buy nor recommend a Thermador again. It would be great if when someone does find a fix to a noted problem, they could post the solution. Might help others.

I purchased a $6000 Thermador range, the leg covers were wrong size. I called the non-existent customer service, after waits of 45 min or more I talked to the installation hotline which is actually an ignorant whose only purpose is to transfer the call customer service. Once with customer service, you realized they are as ignorant about their product as the previous person, they decide to send a technician who came to my house a week later and could not install the leg covers. Of course no follow up, so after several calls and long period of waiting on hold, Thermador finally said I had to buy new covers because the unit I bought was a floor model and they are not responsible for missing or wrong parts on floor models. Stay away from Thermador.

We just replaced a 15 year old Thermador Professional gas range and oven with a new 36” Thermador Professional 366 range and oven. About $10,000 invested with installation. Most disappointed on delivery to find new oven door quite dirty in between the glass windows. Also oven temperature about 60-70 degrees hotter than the dial setting. The worst, however, is that a new oven rack that was soaked in water for about 6-7 hours to remove some baked on cheese has started to rust. Obviously there is no quality control at factory and cheap materials are used for components. We have had two Wolf range/ovens and have been most happy with them. I would strongly recommend anyone looking for a top of line range/oven forget about the Thermador line.

Thermador provides no assistance in the warranty process! Glass broke on our built in oven shortly after Christmas and they will not return phone calls or provide a service person. I would recommend never buying a product from this company again!

This 48 Range #PRD48JDGU has been giving me problems since I purchased it. At two months old the small oven went out. Then the control panel needed to be replaced. Then right front burner had to be replaced. Next Left front burner had to be replaced. Now the small oven fan wont turn off, and door will lock and unlock. I had to turn off entire unit. For fear that its going to cause a fire. Customer Service is a joke. They put you on hold forever. I really believed in this company. But I guess because they have been around 100 years. They really dont care about the customer. As long as they are getting paid.

We just had this installed by Best Buy and are so impressed by the quietness of this dishwasher! It has many choices of cycles and (lucky for me) a simple "auto" cycle where it analyzes the dishes in it and decides what cycle to use--amazing.

In 2013 I bought my dream kitchen appliances, paying close to $18,000.00 with a $2,000.00 install. I have had nothing but multiple problems with them. First, I called Thermador for a repairman. They gave me a number to a company that had closed their doors. It took several calls before I could find another repair dealer that was actually open. Repairs became constant. Microwave: Interlock switch replace, adjusted, again and again. It now blows my fuse. Freezer/Fridge: Freezer went out losing all food. Double oven: Replaced element and control panel and had to have it calibrated. Downdraft Vent Hood: Replaced motor (cost more than it is worth). Dishwasher: Grinding and error codes, leak, replaced sump. Some of these problems occurred over and over, costing us an amazing sum because Thermador only stands behind their products for two years. They claimed I only had called them for the microwave; but I registered all my products with them and called them multiple times, as did the repair dealer. They will do nothing to help make it right. Also, the company I bought them from, Orson Gygi in Utah, will not do anything either. They just feel sorry for you...tough luck. Don’t pay for expensive ‘dream’ kitchen appliances. You will have a great looking kitchen that is non-functional and cost you a lot of money. **The only appliance I have not had problems with is the magnetic cooktop that is glass. While I have a small chip in it, it is super easy to clean and so far, so good. It is beautiful. The ONLY product I am impressed with.

I purchased the entire kitchen package from Thermador; fridge, freezer, double over, range top, microwave and upgraded dishwasher due to package incentives. Within five months the $5K+ refrigerator went out and needs the compressor, evaporator and filter dryer replaced. While the store I purchased from has been great in trying to remedy, Ive gone a few weeks without it being repaired, Thermador originally left items off the repair order. While the refrigerator looks impressive, I would seriously look at Sub-zero or another brand, maybe a little more but you get what you pay for.

The third time the inside glass shattered inside the oven, they told me Thermador will be sending an engineer from the New Jersey area to come and see the problem with this door on this model. I am still waiting. It has been 4 years and I had to replace the door myself. However, the glass has cracked inside shortly after replacement and I continue to use it with broken glass. This unfortunately does not give an accurate oven temp because there is not a seal. So dissatisfied with Thermador for not backing their products. All I want is a new door oven that does not break at high temps.

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but dont expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I wont be buying any other thermador products.

We recently purchased a home that has a Thermador range in it. I love to cook and believed this unit was a high end range, just waiting, waiting for an opportunity to use it. Well, the first time I turned it on, the igniter did not work. That was replaced however, the oven door does not close all the way. In reading the numerous reviews, it seems the hinges are faulty. All I can say is, of all the ranges I owned, I have never had to replace either the igniter or the oven door hinges. Appears Thermador, maybe resting on its laurels, or what used to be.

I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! The oven timer bings low at its highest setting & ONLY ONCE! The baking mode bakes unevenly so everything needs to be rotated! I’m so incredibly disappointed! Customer service is as disappointing as the double ovens!

ProGrand oven and range - My wife and I bought this range that was a dream of my wifes, which now has turned out to be her worst NIGHTMARE!!!!!!!!! We had it installed in our remodeled kitchen. Looks really nice, but for the most part so does a bookend. The range part works well but the oven is a joke. The only thing it cooks good is our bank account...! The wonderful people at Thermador thought they had better way to light a oven, putting a delay of so many seconds on the gas valve, before it lights... Thus filling your oven full of gas and when it lights, which you have a 50/50 chance that it might, the door on the oven jumps out a bit as it is now lit... For how long it stays going is a crapshoot. If you are cooking a roast that will take over a hour, forget it. It wont relight to keep at temp. But the fun part of it is the temp on the dial shows whatever the temp you set it at! Open the oven and its around 100 degrees. NICE! It is what it is and thats JUNK!We had a company who was great repairing the Wonderful PRO-Grand, new name should be PRO Crap, but anyway the repairman found a missing part in the oven. Called the Company and got the repair tech on the phone, who stated, We do not sell that Part... Now three weeks later the repair company going to bat for me, got the people at Thermador to send us the part. Which in fact they forgot to install at the so-called Factory! Wonderful the problem fixed right?????? NOPE! Installed that part and the oven is still doing the same thing...! Anyway not wanting to see the Nice repairman again for awhile we started using the barbecue as our new oven!Works great keeps the temp right and it only cost $300.00. Pro Grand $6000.00 Plus.... Is there something wrong with this picture????? Now we are getting close to the end of this Saga.....! Bit the bullet and called the Nice Repairman. Was like old home week for the first three minutes, but he got the Pro Grand apart could not figure it out and call the Factory Tech. His name is Mr. Confused. Was told what was happening and he could not figure it out either.....! So the Nice Repairman asked, Why do we need this delay on the gas and light it like the broiler lights? which is right now... Doesnt figure does it.....! DA. Okay, now one great-minded repairman and one confused Factory Tech tells the Nice Repairman, You mean like the Older Pro Grands? Yes, the OLD ONE!!!!!!! Yes!!!! Factory Tech the Old tried and true Lights every time system. Okay, the Confused Factory Tech says... Now we wait!!!!!!! Nice repairman leaves to find out what he needs as far as parts and if he really is right... Yes he was!!!!! Mr. Nice Repairman got all the new stuff ordered and now I have to Open my wallet again to pay the Nice Repair Company...! The cost of this repair was Only $475.80 thus bring up the total cost of repairs to $1065.71 Pro Grands final repair total. Dont waste your time with Thermador thinking they will stand behind the product. The Fact is they wont....! For those of you who dont know this Thermador is owned by Bosch...... !

I purchased a pro style Thermador range/oven in 2008. It worked 2 years. Beginning in 2010, Ive replaced the ignitor every year, at a cost of almost $400. I expected this range to work since I paid about 10 times more than I would have for an average range. I will never buy another Thermador ANYTHING. The company that services the oven does excellent work. Its not them. Its THERMADOR.

DO NOT BUY THERMADOR PRODUCTS!!! I bought my expensive double oven, cost $8000, 9 years ago. I have had over 18 appointments to repair it. It has cost me thousands. The electronic panel is right under the burners. Moisture constantly seeps in and shorts it out. Electronic panels cost $1100. I had to pay to have this done 3 times! Eventually I had to have a metal part designed at a sheet metal shop in Fullerton, installed to deflect the moisture and to lift it up off the bottom. I havent had a problem since. Went to clean the glass inside the oven and it shattered. I called and they said I had to buy a whole new door at a cost of $1100! Are you kidding me? I HATE MY OVEN! Now I am having NOTHING but problems with my expensive refrigerator! I have spent thousands on it as well. The list is endless: compressor out twice, heater once, ice maker three times. Rubber seal twice, it goes on and on!!! NO one cares at the customer service desk. NIGHTMARE!!!

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldnt fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.I have asked for my money back and they insist that I continually waste my time on the phone and at home waiting for someone to figure out how to repair the problem. I have a full time job and cannot spend endless days on trial and error. The management does not reach out to me with a better solution. I have to chase them. Each time there is a new person/manager with no follow up. When you pay that much money for quality, you would expect top notch products and customer service. Stay away from Thermador. You can find much better for a lesser price and better quality.

Since installing my new kitchen two months ago with the Thermador package of appliances I have had TWO major problems.1. After having the appliance taken out of the box and install (plugging in) my refrigerator, neither the fridge or freezer got colder than 70 degrees. I called Thermador and they walked me through steps to resolve the problem but to no avail. Thermador proceeded to refer me to two contracted repair services on Oahu. In the meantime I called the Authorized distributor (Servco Appliance Company) and informed them of the problem. They were able to expedite the service (and that was a week later). The service people came out and pushed the same buttons as well as read the manual, coming to the conclusion that my refrigerator was not working and would have to order parts...not having any idea what part! The next morning I got a call from the service company and was told the same thing and was told they would have the parts expedited and it would take 5 days to come in. In the meantime I called Servco and demanded that they get me a new (in the box) refrigerator. FIVE weeks later while waiting for my New refrigerator I received a call from ACE Appliance repair service saying they had just received the parts. I told them to forget it and contacted Servco for and update on my new refrigerator. Eight weeks after the service call, I finally got my new appliance. Now I have noticed a condensation problem on the side of the freezer door.2. Two and one half weeks ago my newly purchased Thermador built in oven stopped working. Error code E118. I must have used the oven 6 times since installing it, the same time as the original frig. I called Thermador again and was walked through the reset procedure (turn the 220 breaker switch off for 5 minutes then turn back on). This had no effect on the problem... it took 10 days to get a service man out here. Again we went through the whole thing again. He called Thermador and he was told E1108 meant a problem with the fan and it had to be replaced. I new that even before he walked in the door. Just google it!!!!!! I am told that NO PARTS are stocked in Hawaii and at a minimum it will take another 2 weeks before he comes out again....That is over a month without an oven and the clock is ticking on the warranty. I would not recommend this brand as they have no credibility.

Model CM302 - Lovely double oven with all the bells and whistles. Shortly after purchase the oven would turn off during use for no apparent reason. Then after several minutes it would turn back on. As time passed it would turn off more frequently and stay off longer before turning back on. Sometimes we would push the control panel and it would turn back on. Finally it turned off and stayed off just as we were preparing Thanksgiving dinner. I have no plans on getting it serviced but if someone has had similar problems and has come up with an easy fix, I would like to know.

We have a Thermador range and vent hood. The 4 out of 6 range pilot light works, the other 2 works on and off for years. One of the range hood lamp stop working even with new bulb, got on their site and email them for replacement part, after 3 weeks and two email still waiting. What a terrible customer service, I would never recommend them for anything. Their products are overprice and their service is just sooooo poor.

I bought a suite of Thermador appliances a year and a half ago. Had issue with the oven and did NOT like their repairman. Recently our microwave handle began to peel. The foil covered a plastic handle which attaches to the front of the door. I actually cut my pinky opening the door from the foil. I found that I cannot get a warranty for it as it is over 9 months old. This will definitely happen again from stove heat and steam from the burner. It took over two months for the part to come in. I did not pay as this was under the 2 year warranty that came with it but I will pay next time probably almost 200$ to replace it. Should I just buy a new Microwave? Pathetic

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they cant come during that time.

Thermador Professional GAS range with Non-functioning grill is NOT supported by Thermador, nor do local-Detroit, Michigan, professional appliance repair people know how to repair nor source parts for this range. Speaking with Thermador design engineers in Calif. does NOT provide a solution to: Grill VALVE not functioning, Thermador does not offer a replacement valve, they do not manufacture the valves anymore. This is a $10,000 range. Thermador has told me to scrap this 6 foot wide stainless steel, double oven, 6 burner range and purchase a new one versus simply offering to REPAIR this unit. Do NOT buy Thermador, go commercial.

I scheduled a repair over a month ago to repair my dishwasher. I took the day off to meet the service repairman. I called to confirm on the day of the appointment and I was told that the service tech did not have the part I needed, so I had to reschedule for two weeks later. When I called today to confirm, Thermador had not lodged the service order correctly and the service repairman still did not have the part we needed. I took the day off of work again today. I had to reschedule again for over a week for the next service call. I have now been without a working dishwasher for almost two months. The lack of concern here is really upsetting and I am out time and money because of the ineptitude of the Thermador Service department. I would think twice before ordering a Thermador appliance.

We have a broken Wall unit (combo of microwave+oven+hot drawer) that is ~2.5 years old. We got the unit from Karls Appliances in Fairfield NJ and Wendy ** was the sales rep. We have had number of issues with several appliances that we ordered from Thermador. First, the double drawer fridge stopped working in 1.5 years or less and had to be completely replaced. Then, the second most expensive appliance of wall unit (combo of microwave+oven+hot drawer) developed a problem just a few months past 2 years of purchase. The microwave stopped working and started giving errors.We didn’t expect this kind of quality of appliances from Thermador. Thermador provides warranty for 2 years and having the appliances fail just a little more than 2 years makes their quality inferior compared to the other brands out there. We used Thermador website to call George appliances and the person they send had no clue about the error nor how to even handle the trim of the microwave. We ended up paying the service call but with nothing in return. On top of that, we got quoted by George’s appliance for $1000 just to fix the microwave. This is a complete rip off by Thermador and their registered appliance repair shops. Thermador quality of appliances has been suspect in the last few years that we have used their appliances and even after buying expensive products, their products fail just as soon as the warranty expire. I wouldn’t recommend buying from Thermador or Karls appliances and definitely not calling George appliances.

We remodeled our kitchen and purchased Thermador appliances to the tune of $18,000. I cant remember being more disappointed. The $8000 refrigerator arrived with rust on the handles. The local service contractor sent by Thermador to replace the handles scratched the panel necessitating service visits 2 and 3 within our first few weeks of ownership. Not long after the panels were replaced, the ice maker stopped working. Three additional service visits later, we still dont have ice. Weve owned the appliances for a little over two months, have had six service calls, each requiring that we give a three hour window. The ice maker has worked a grand total of about 10 days in those two months. Calls to Thermadors customer service department prove to be most unsatisfactory as they dont return promised phone calls. Who knows if well ever get ice. Im thanking my lucky stars that we purchased the retailers extended service agreement for all our appliances. I would recommend that you look elsewhere for your premium appliances as Thermadors customer service is undoubtedly not up to par for appliances in this price range.

My husband and I had been planning on renovating our kitchen for three years before beginning construction. We finally made the big move and gutted from floor to ceiling redoing lighting, flooring, sheetrock, every part of the kitchen. We chose Thermador appliances after visiting many appliance stores and talking to friends that have Thermador. Also, when you are purchasing all new appliances the appliance package is hard to pass up. We debated on getting Sub Zero/Wolf because it was only $3,000 more but in the end decided on Thermador 2018 Freedom Refrigerator and Freezer much to our dismay. We got our refrigerator first because both were on back order. Within the first 24 hours our refrigerator lights were not working properly and the unit switched off and on. We had to contact a repair person within the first day of having it. They replaced the main board at this time. We then finally received our freezer and again issues. Both appliances (2018 Freedom Refrigerator and Freezer) completely quit working within the first week. We are beyond frustrated and disappointed. The customer service at Thermador is terrible!!! I am wondering if anyone is having these issues and for anyone considering new appliances dont buy Thermador!!

Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitchen remodel. It came with a 10 year warranty. After a couple of months of use we noticed that the ice in the ice maker bin was melting and freezing back together in a large clump. We placed a service call only to be told that this refrigerator does that and there is nothing to fix- it is a design flaw. We have put up with this flaw for the 6 years we have owned this lemon having to dump the ice maker every couple of weeks. Now we have a dent in one of the stainless steel doors. I purchased a replacement door skin for over $700 and placed a call to the support line for help with the install. I was told the only help they could give me was a rate of $129 for the service call and $129 per hour for the repair. I asked for a schematic for the door so I could do it myself and they again refused to help or supply the schematic or repair instructions. I am sure I can figure out how to install this part without their help but it would have went a long way to show a little customer service.

I bought these ovens two years ago and two weeks ago they died. I need some kind of panel and a control panel, which will not be available for another 3 weeks. They were fine until now, but two years is not a lot of time for a pretty pricey oven and I dont even have one functioning -- they both died. Customer service is kind, but useless.

NEGATIVE STAR RATING!!!! We spent almost $6K for a double-oven that is BARELY USED. After 4 years, the top oven burnt food and blew up Pyrex baking dishes within just a few minutes at 325 degrees. Thermador customer service informed us that we would have to absorb any diagnostic and repair costs since the 2-yr. manufacturers warranty has expired. This is unacceptable!!!!

We purchased a Thermador triple oven combination (model #semw302) in 2007 when we built our home. Over the past 9 years weve had to have multiple repairs on the main oven. The door hinges have been replaced twice, the circuit board replaced once, the self cleaning function stopped working twice. Actually only worked for one self cleaning. Each time. Now we once again have to replace both the circuit board and the relay board on the oven. Great. After paying a service man $80 yesterday, we were told that Thermador has discontinued the circuit board that we need and it also needs to have the relay board replaced. Which I believe is somewhere around $225.It was suggested we try to find someone to rebuild our circuit board. Even after spending some considerable time searching the internet, I havent found anyone who can rebuild this particular circuit board. and this would probably cost over $200. Plus installation. I already have spent close to $1000 on repairs. The microwave and the warming drawer are both fine. Now it looks like we will have to throw out the whole triple combination unit since its one piece. We will NOT be looking to replace it with another Thermador. This may be the worst purchase weve ever made in 50 years of marriage. JUNK!

We installed a 36 gas range in Feb. 2014. We have been remodeling our home for the past 2 1/2 yrs. and finally moved in a month ago. We have already had to have a repair service come out twice and he informed me we would become good friends. The range will not turn down low enough to simmer and the constant on & off of the 2 simmer burners is annoying. I dont know why we didnt look at reviews somewhere besides the thermador site. Silly us. The good news is that we have only one more repair to go and the lemon law kicks in. Both repairs were 2 different issues so well see what happens next. Anyway, dont be like us, DO YOUR HOMEWORK FIRST. So far Thermador has been nice to work with, well see if that continues.

I have a Thermador double oven and warmer. In the past year, I have replaced the display, hinges, seal for over $1500. The oven display keeps losing the time. When my repair company, Complete Appliance, call customer service, they get no satisfactory answer as to why this is happening. They are frustrated and I am frustrated. I am building a new home and will not be using Thermador! If I were told from the beginning this cannot be fixed, I would have gotten a new oven. Instead I was told, Just replace this and the problem would be fixed. Thermador does not care about their customers once their product has been purchased. Shame on Thermador!

I bought an entire Thermador kitchen. The worst initial problem was that the range hood template was misdesigned, causing a huge hole to be cut in the wall and completely in the wrong location.Thermador service hung up the phone on us, refused to answer subsequent calls and refused to discuss or rectify the problem. The stovetop failed after the first 6 months. The double oven board burned out to the tune of $600 in the first year.Everything they make is pure junk. Buyer, beware: caveat emptor... Do yourself a favor and buy anything but Thermador. Its all overpriced **!

Trying to keep it brief, we purchased a new home in February and started a remodel project which included the replacement of all of the appliances, among them a 30 Thermador natural gas range. The appliances were installed the beginning of September. Imagine our surprise when the oven wouldnt work. We called the retailer and couldnt get call backs from them. We contacted Thermador directly who provided numbers for authorized repair representatives in our area. Two visits, safety gas valve and igniter replaced and we still have no oven. The third repair visit is scheduled for 10/1/15.

Absolutely stunned at the extreme cost of this and the poor quality of the product. Thermador positions their products as being high-end and good quality, but their products including this freezer are the worst quality I have experienced. The freezer was brand new three months ago but wouldnt come out of demo mode which meant we couldnt use it. They had to send their repairman to come out and take it out of demo mode. He did that and then it turned on but the freezer doesnt get cold enough (meaning liquid ice cream), alarm keeps going of even when the doors are closed, and the ice maker and water system dont work. I called customer service again and they sent a repair guy. He tried some things but couldnt get it all to work so he said he had to leave for his next appointment so suggested we try something else ourself and if that didnt work itd have to be replaced. Guess what? Still didnt work. (And him leaving without resolving it should give you some idea of the customer service support you can expect.) Even after numerous repair appointments, its still not functioning and never has. Its brand new and we have a warranty on it and bought the extended warranty too (since they are so expensive.) Their customer service team has literally been zero help continuing to tell me that they will get back to me with a decision from management within 48 hours. A decision on what? --Whether or not they are willing to replace it or if they are going to send another repair person. Ive heard that line every few days for almost two months. Ive been without a working freezer since it was installed three months ago. After calling to check on the decision, they continue to say they will let management know I called and get back to me with a decision in 48 hours. They are a company that has no intention of honoring their warranties or in providing great quality products like they try to position them as. They dont work, their repair team is not knowledgeable and the customer service team will give you the runaround. Absolutely NOT worth the cost. I will never buy one of their products again.

I bought the hood 30 days ago and since the day I receive it it didn’t work. Yes it’s 10,000$ defective range. They sent me a technician 3 times trying to fix it and he disassemble the range piece by piece and put it back together and still not working. This is a scam. This appliance didn’t pass quality check before selling it for the big $$. Stay away from Thermador. Stay away from Thermador. I can’t say it enough. Scammers and thiefs!!

Almost immediately after buying our Thermador double wall oven, the top unit stopped working. We insisted on replacement rather than repair. A year later, again the top unit stopped working. It would not hold the temperature. Eventually we replaced the motherboard--very costly. Within a year, BOTH units stopped working. Sometimes a unit will heat but not hold the heat. Sometimes it will not heat at all.

I purchased a 48 dual fuel Thermador range on July 20th 2016. It is now September 22nd and it still does not work. The first problem after setting up making connections and checking for gas leaks I found the third valve from the left had a gas leak at the main manifold. So the process of repair begins. What a mess.I call the authorized service facility four times trying to communicate with the repair technician so he would be able to order parts prior to traveling 110 mile to look at problem then return waiting 7-10 shipping days, two weeks, to get the part then make a return trip.After the fourth call I was told I had to call between 8:00 and 8:30 to be able to talk with the repairman. FINE! So I call the next day and explain where the leak is. He orders parts. After two and a half weeks he makes the trip. Upon removal and disassembly he sees, Yep I was correct. Then he opens box at job site. I remind you Im a 110 miles from the service station. So WRONG PART! Back to plan B.I chew on them and they promise to expedite the correct part and open the box prior to leaving the shop. I receive a call after one and a half weeks. They have the part and the box was opened and its correct. I am scheduled for the following Tuesday. So Monday arrives and I receive a call stating my parts will be on Thursday and Im scheduled for the following Tuesday. NO NO NO! Im scheduled for tomorrow. Nothing can be done no part!The serviceman arrives a week late and makes the repair. Before he leaves we have troubles with the two XLO burners on the two outsides of the stove top. He says I have a power problem and it was up to me to fix. Im an electrician and told him I didnt believe that. He returns to the shop. I pull the range back out and test. NO power problem! I try the small left-hand oven and I get ERROR TEMP PROBE, call some 1-800 number so I do. Yep Im in need of service. So back to the service station I go. Ive received a call stating the part is in. However the serviceman is on vacation until October 2nd and Im scheduled for the 4th.Ive tried several calls direct to Thermador. The last call I was told I would receive a call back on what they plan to do about this problem. This is the fourth day and no return call. I just want this thing out of my house and Im done with it! Outside of an attorney Im not sure what I am able to do. Im going to call consumer reports next. DONT ever buy one of these! Terrible quality control and even worse service network!

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermadors unresponsiveness I would not recommend the Thermador product.

We recently purchased a new Thermador oven Model MSD301WS/01. The user interface is horrible as it uses a display panel that is located about 2 feet off of the floor and requires you to swipe the menu options (like a smartphone) to make your selections. I literally have to kneel down on the floor to read the display and the text swipes so quickly that I have to carefully swipe word by word to find what I want to do. I never thought that turning on an oven to bake something would be so difficult and uncomfortable!The oven comes with WiFi capability that is impossible to connect to your router. It is so bad (not even sure if it works) that there are 3 places you have to get instructions to try and connect it - the user manual, a special home connect instruction pamphlet, and the app you have to install on your smartphone. After spending several hours trying to connect to my router (I come from the IT industry) I finally called customer support. We spent almost an hour trying to get it connected while he gave me step by step instructions from 2 different instruction sources. We could never get it connected so we decided I need a service call. He told me that if the problem is due to connectivity from my router then I would have to pay for the service call. My router works fine but I think that this is really poor customer service! I discourage anyone looking at new ovens to buy this one. I will probably send mine back.

Not even approved Thermador service companies will work on this unit. It requires two men to take it out to work on it. No one wants to do it. So far, I have paid one Thermador service company $359.66 upfront for half of the repair bill to repair the oven which is burning all the food and the microwave which hasnt work since the first year I purchased the unit. The repair told me after promising to show up two different times that he could not get anyone to help him remove the oven unit and it was too heavy for him to do his own. He has not returned my money. Next, my interior designer called the Thermador headquarters in Dallas. They charged me $59.99 upfront and said they would have a company approved repairman contact me. He contacted me but never came to the house. He too said he could not get anyone to help him take out the unit to work on it. He is no longer following up with me. I am currently using my 30 years old Black and Decker toaster oven which still works great. I am a Realtor for 26 years and homeowner here in The Woodlands. Many high-end homes use Thermador. Big mistake. My experience with Thermador has been expensive, time-consuming and hugely disappointing - a total waste of money.

My 2-year-old $2,700 glass Thermador cooktop has begun to look like an old wall mirror. The black continues to spread and mar the meticulously maintained surface. It was not an easy decision to buy such an expensive appliance, but I had just remodeled my kitchen and love to cook; so, I splurged. Big mistake with Thermador. It was a process of over a month with continued correspondence. Finally, they agreed to replace the glass, but not to pay for the installation. How absurd! It was no fault of mine that they produced a defective cooktop. I already paid to have it installed when I purchased it! I guess I am keeping my fingers crossed that this one will not need to be replaced and installed again in another two years; furthermore, it took over a month to convince them to at least pay for the glass.I also purchased two Wolf ovens and a Liebherr refrigerator. I had problems with both of them as well, but unlike Thermador, their customer service departments were amazing. The warranties were out of coverage as well, but they stood behind their name and all was immediately replaced and installed at no charge! Stay away from Thermador!!!

Purchased high end SMW272 Microwave/roll warmer/oven combination. Digital display went out within first 6 months, replaced every year thereafter at my expense! Now circuit boards not available so I cant see what oven temp. is!! Now door wont close so it doesnt lock therefore no cleaning cycle! This company has lousy support and terrible products!

Our Pro Grand Steam Range leaked from day one. It went through major repairs and now the steam oven will not turn off. We have had major problems and Thermador refuses to replace. Repair is through the warranty is over a week away and we had to turn off the oven from the circuit breaker. Customer service has been awful!! Do not buy Thermador. Wolf/Sub zero is what I wished we went for. We paid $14,000 for this appliance and it had been a disaster.

We purchased our Thermador gas range and oven when we remodeled our kitchen in 2005. We purchased a 48 professional range because I cook and bake a lot and have a lot of family to accommodate. This Thanksgiving my oven would heat but not hold a temperature. We had a repair tech come out and it is the thermometer. It shuts off the heating element when it reaches the desired temp. This part is discontinued by Bosch/Thermador rendering our perfectly good oven useless. The one part has made this oven and range obsolete. The companys customer service rep was awful and basically had nothing to say but that we should get a new one. I will NEVER buy a Thermador, Gagganau or Bosch product again. An $8000.00-$10,000 item rendered useless by a part and no customer service recourse.

Bought 6 Thermador appliances 2012 for 20,000$ dollars. Family of 2 retired persons. We had one service on the dishwasher after 2 years. Just called for repair on the fan end the oven. They are asking 800$/parts and 500$/labor for a total of 1300$ +taxes. Find it outrageous, unreliable appliances. Given that we are good clients, we proposed they offer the parts for free we will pay the labor. After 2 calls, they asked for a written request which we did. After waiting 3 weeks for an answer, we called back to be told that the decision had been given the following week, but they are too busy to call their clients back. CONCLUSION: UNRELIABLE APPLIANCES / EXECRABLE SERVICE. CHOOSE SOMETHING ELSE.

I purchased a blower with a broken internal motor and Thermador is unwilling to address the problem in a logical manner that would reflect what one would expect from a premium brand. As part of a kitchen remodel, I chose a Thermador cooktop and hood insert. Their blower motor was faulty from the moment I first tried to use it to provide ventilation to my stove. This is mandatory functionality in my state, so it needs to be addressed. It took a while to diagnose it because thermador does not have enough techs in the San Francisco area. They finally (after months) diagnosed the problem as a faulty blower motor. I am still covered under the warranty period. The hood insert is inside a decorative hood. The custom hood was created prior to inserting the Thermador hood insert and blower so that the hood is easily removed and replaced, if needed. However, Thermadors techs are not comfortable with anything that is not standard. I was told by Thermador that I would need to hire an installer to remove the blower, so that their tech could then come and replace the blower motor specifically, and then I would need the installer to return in order to re-install the blower. Crazy!This results in my having to set aside 8-12 hours minimum across three separate days (because of service windows. Thermador alone has a 4-5 hour service window) AND having to pay 3 times what I would need to IF Thermador (a) could have done the whole job themselves OR (b) IF Thermador would have allowed the installer to do an a simple warranty exchange of the entire blower (as opposed to just the internal blower motor mechanism). I am using an installer who is authorized to do Thermador warranty exchanges. Thermador would rather their customer spend tons of money and time remedying a situation that they could have prevented with proper quality control processes than standing behind their product. I would expect much more from a premium brand. To me, this is not premium and I would recommend that others spend those premium dollars on true premium brands, such as Miele.

Microwave wave generator broke for no apparent reason after 3 years of moderate to low use. It cannot be fixed so the microwave unit is worthless now. According to Thermador there is no way to replace just the microwave. What?????? So they want me to spend another $6,500 to replace the whole unit????? Total BS. I will never buy another thing from Thermador even again. This is pure extortion.Just FYI - you can buy the current built-in microwave ($900) alone and rig it to fit in the space of the old microwave in the tower. The faceplate (another $350) is different and were still working on getting to look as good as the original, but at least we dont have a big unfinished hole in the wall over the oven. It still cost us $1,400 total by the time we were done which is also a huge amount just for a microwave. The whole experience was total crap. Never again.

We bought a Thermador double wall oven 5 years ago among many other appliances when redoing our kitchen and almost every time we use the self-clean feature, it goes into error mode and breaks the control board, the motor, or something else. We have had multiple repairmen out, including Thermador themselves, and each time it costs between $250-$350 dollars to service. I tried speaking to upper management from Thermador several times and they basically ignored my issue and told me it was too bad and they would not replace the unit. It has never been misused, and is treated with kid gloves and kept very clean. I would NEVER EVER buy Thermador ovens and watch out for their terrible customer service.

I have had my Thermador oven a year and a half. I tried to use the self-cleaning feature this morning. After following all of the instructions, I turned it on to self-clean for 1 1/2 hours. I noticed that the glass looked crinkled, but I wasnt sure what had happened until I opened the oven door over three hours after the cleaning cycle was complete to find that the inside glass had completely shattered. Luckily, its still under warranty, but its going to be a week before my oven will be fixed.

The product works as expected. I have not had any issues or problems with the product since purchase. Its easy to use and operate, and has all the features you need in a range. It simple to use and efficient. I am extremely happy with the overall value. I was able to purchase at an amazing price. I actually spent less than I had budgeted for, which made me very happy. It looks great, works great. I am extremely happy with the appearance of the product. Considering I was able to get it at an amazing price, it still looks modern and stylish. It looks a lot more expensive than it actually was and it matches my other appliances, and looks awesome in my kitchen. The size of the range is perfect. Big enough that I can fit larger items in the stove and cook multiple sides on the range top. But its not so bulky that it looks obnoxious. It fits perfectly in the designated area.

Im on my 3rd Thermador full package in my 3rd house. Same pkg 3 times w/ some upgrades: Pro Harmony range, Pro fridge, Top of the line Sapphire dishwasher, microwave drawer, hood. $25k+. The 1st pkg was good. The 2nd pkg had issues w/ the range. Spark units were intermittently working. Repaired, worked fine. Dishwasher recalled electrical shocks or leaks. Dont remember. Microwave/dishwasher made by Bosch worked well.Now 3rd pkg. Fridge auto door assist mostly doesnt work. Replaced parts-still doesnt work. Gave up. The range is THE WORST! Ive had 12 repair calls.. 4 of 6 burners are blasting like blow torches since day 1. Theyre super loud. The repairman said tech support told him Its supposed to be like that. I appealed because my last one didnt do that. Thermador told me to convince the boss to help even tho she agreed that theres something wrong with it. This is ridiculous! After replacing almost every part in the range w/ 12 service calls. Countless phone calls! 4 burners still blast like blowtorches. I memorized the model # PRG366, $6300. Replaced regulator twice. Gas company checked pressure twice. I need a replacement, but Thermador isnt helping. The PRG366 at my last house on the same street didnt do this.

New home and 25k worth of brand new Thermador appliances. Dishwasher has not worked since day one. We have had three service calls, parts replaced, and it still doesn’t clean. Various excuses from Thermador. At one point they said, Don’t wash the crud off your dishes before you put them in... It works better on dirty dishes. The reason we wash them off before putting them in is because it doesn’t work. They have refused to replace. We have escalated to management - a lady who claimed her name was Vanessa said there was nothing they could do as the last Thermador technician couldn’t find anything wrong.That technician never put dirty dishes in it and ran a cycle. He simply didn’t see any error codes. We have owned 3 other dishwashers the last 18 years in three different houses. All of them have been Whirlpool and we have never had one problem. Won’t be buying any more Thermador appliances of any kind because if they don’t work... They won’t stand behind them. More money for the Thermador brand does not buy you better customer service and support. We are paying half of what we paid for this 6 month old brand new Thermador that has never cleaned a load of dishes for another Whirlpool. Thermador is pathetic.

I was led into buying a complete Thermador kitchen when I remodeled. I got top of the line Thermador Freedom tower fridge/freezer at $6000, 40 double oven at $3000, stainless dishwasher, forget price, and a range top. The stove top is the only one still functioning after three years. Every other unit has failed multiple times, both in and out of warranty. None of the issues were ever addressed by Thermador. The oven was so broken I got a credit card refund after a long dispute over 18 months after the purchase date. As a software engineer, I can tell that all these problems are from poorly written software. The behavior is characteristic of inexperienced developers and poor error handling. I contacted the Western US distributor director and suggested that he contact me if he wanted some objective feedback on the oven problems.I had a conference call with Thermador engineers and they truly had no idea how an oven controller is supposed to work. They claimed that the oven knew better what temperature to use than the user and as such it never got hot enough. Apparently, it second-guesses the cook and decides on some other temperature based on a combination of sensor readings.The freezer failed after about 14 months when the ice maker unit self destructed and was going to cost 40% of a new freezer to fix. I declared time of death on the fridge when the main controller ceased communicating with any of the peripherals. I had been diligently replacing them as they failed but once the brain died, it was over, too much money to replace. The dishwasher, well, who ever thought a dishwasher needed an on/off button? With Thermador, you need one so you can reboot it frequently when it locks up. I guess this is the least problematic unit. All the plastic gizmos for flip up trays, etc. have all broken off in the the first six months. OK, I lied, this ones still working. 1 out of 3, after a > $10K outlay. Never again.

I purchased my Thermador range in August 2013, I also purchase an extended warranty because it was so expensive $10k+. There was a problem since day 1, they sent me technician after technician after technician and still I cant cook for my family. The range never worked correctly and each technician has changed parts and still nothing. My extended warranty only has 1 company that can service a Thermador appliance and they cant fix it. What is the use to buy something thats supposed to be top of the line if it doesnt work and there isnt a lot of repair companies that are Certified to fix it - because its a top of the line appliance.Dont buy Thermador!!! My neighbor has a cheap range and is always cooking... I didnt read reviews before I purchased my range, I thought I was buying the best of the best. Hopefully my review will save another family from the hell Ive been through.

Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning properly, on broil or bake, intense amount of heat and smoke coming from stove after it is heated. I do have a good vent system and must have it on, otherwise I would have the alarm go off for all the smoke that builds up and seeps out of oven. After 2 technicians I am told the blower element needs to be replaced. Brand new stove and parts need to be replaced??? Unacceptable!!! Newly installed and after a few uses with manufacturing defects it should not be considered safe to use. Thermador is only willing to replace parts and not replace.

Since purchasing my Thermador Freezer, I have had an ongoing problem with the ice maker. It just stops working. After being repaired numerous times, Thermador approved having the entire unit replaced, sending me an e-mail confirming this decision on August 7 and promising someone would contact me within 7-10 business days. This greatly eased my general disappointment with Thermador and its customer service department - including all the scheduled appointments that were cancelled (last minute) or no shows. I believed they were trying to correct what was overall a frustrating and negative experience. Unfortunately, I am now even more frustrated as it is September and I still do not have a working ice maker/freezer. I have asked to speak to a supervisor numerous times but they are never available and do not return my calls.

Never ever buy Thermador appliances. I paid so much and in almost 8 months of usage, hood, oven, fridge all went wrong and all major parts had been replaced. No answer from the company.

When choosing a built-in refrigerator, we considered the Sub-Zero and Thermador. We went with the Thermador because the design was similar to Sub-Zero and it was less expensive. I find the Thermador terribly noisy. In the kitchen, I feel like I am in a giant fish tank and turn on music as often as possible to drown out the sound. Its been a huge quality of life downgrade. As soon as we can afford to replace it, we will!

Double oven purchased in 2007 (ME302ES/01). The cooling fan caused an error code E118. Thermador has no one in my area to fix it. They will not give me the information to correctly diagnose the issue. I paid a lot of money for this bucket and the Thermador National Parts Center (877-731-8081) marks up the price of the part to above retail. When confronted the sales person said, ** you, and hung up. I think Ill yank it out and you fill in the blank with your colorful mete-fore. I ordered a cooling fan from Bosh (800-944-2904) for $116.00 and will change it out once. Im thinking about a class action law suit if nothing is done.

We bought a very high end Thermador dishwasher, DWHD630GCM, about 20 months ago. Four weeks ago, its lower pan completely broke so we called their repair service. The repairman told us that its not reparable, but Thermador should replace it because the hinge is not broken and hence the pan could not have been broken by us. We called Thermador to replace this dishwasher, but they flatly refused by saying that there is no manufacturing defect in this dishwasher. It is patently absurd that the bottom pan can break by abnormal use but the corresponding hinge on the door does not break.

Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

As with others, we spent a lot of money on this over/under oven. Looks nice but the internal design is awful. Its been 4 years now and we have had to replace the control boards 3 times already... and it died again a week ago. There is NO support for Thermador appliances in the Dallas area. Parts cost as much as the original unit almost if you can find them. I have replaced the faulty boards 3 times so far, but Im too tired to deal with this anymore. The analog & digital boards run about $600... 3 sets are enough for a new oven. Its a giant rip-off. Where is the quality design & service... missing totally. Were going to purchase a new oven now and it wont be Thermador. In 50 years, I have never experienced such poor design and support. I cant believe Thermador is still in business!

I have owned a Thermador oven for 5 years that came new with our apartment. Since the beginning, the door looks like it doesnt close tightly. It turns out that when the oven heats up. The door opens up even more causing the light to come on, and the heat cooks the computer. We replaced one computer for $800 and then two years later, we made the connection that it was cooking its computer as it started to fail, so we replaced the hinges ($200). That was six months ago and the door is still slightly open and cooking its own computer. The repairman came three times and tweaked something but the door is still open.

I purchased the side by side fridge and freezer in 2011. The ice maker immediately stopped working so it was replaced. The new ice maker would then jam up and cause me to take the drawer out and manually break up the ice. Ive spent over $500 in repair costs to try to get this fixed and nobody has an answer. Now, 8 years after I bought it, I still have to pull the drawer out and manually break up the ice every couple of days. Thats hundreds of times now since I bought it. I get more annoyed each time I have to do it as you could imagine. Ive contacted Thermador support multiple times on this matter. Each time they deny my request for action on their end. Ive spent well over $25k on Thermador appliances. ILL NEVER GIVE ANOTHER DOLLAR TO THIS COMPANY. Highly overrated and overpriced. Good riddance.

We bought a high-end double wall oven because my wife loves to bake. Within the first year, it started having problems and Thermador sent out multiple repairmen to fix it. All claimed it was fixed but the same problems returned. The door will not close and the motherboard is fried. This thing is a piece of garbage and any appliance store that sells it such as Spencers TV and Appliance should be questioned for having such garbage in their store.

We had a Thermador double oven in our old house, dont remember the model number, purchased in about 2000. About 4 years into ownership we began to get fault codes. Cycling the power would restore operation but the problem became more frequent. Thermador were non-responsive to be polite about it. Im an electronics hobbyist so I pulled the circuit boards out myself. I found that they used a significant number of electrolytic capacitors. These are heat sensitive devices with a specified lifetime. I checked and found that 80% of the electrolytic capacitors were at end of life, displaying either a high esr or low capacitance or both. I replaced the capacitors with higher temperature rated and higher quality ones at a total cost of $15. Problems solved and unit was working well when we sold the house about 5 years ago. The local appliance repair shop wanted north of $500 to visit and replace the boards, no prizes for guessing what I told them.We purchased, maybe regretfully, a new model double oven Thermador for our new house that we moved into 5 years ago. Yeah, I know doing the same thing and expecting different results etc. It is now Christmas Eve and the oven has had to be re-started twice so far. Hopefully it will hang on and produce Christmas dinner before totally crapping out. I will then get into the guts and Ill bet every Christmas cracker in the house that I find the same issue as the previous model.I will not even bother contacting Thermador. What gets my goat is that if Thermador were to install higher temperature rated and better quality capacitors in the first place then a ten year life would be likely achievable. The cost, with their bulk purchasing power, would be probably less than $5 per oven. Ill lay another bet that their cost accountants are a part of the problem, shaving cents here and there and seriously compromising what, for the price, should be a rolls Royce oven.Tip for all, if the oven starts to exhibit strange behavior find a friend who is competent with electronics. He can probably fix it for you for a bottle of his favorite tipple and a few electrolytic capacitors at a cost of less than $20. Thermador, shame on you. Cheap electrolytic capacitors, poor thermal design and a ‘couldnt care less’ service attitude. I know I have the receipt for the current oven somewhere in my files, purchased from Trail appliances along with a five ring Wolf gas range top, Wolf wok burner, Wolf 60 inch external fan hood and a Bosch dishwasher. Just not going to go looking for it right now.

We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a larger free standing 6 burner model PG3668s/05. I hardly have used the larger oven, only for holiday turkeys and meals in the past 12 years, as it has continually needed servicing! I am very disappointed in this model as it was expensive, and larger yet not at all efficient as I had hoped with larger meals. I wish we had purchased 2 of the SEC301 type wall units instead of this deluxe gas range. The problems we continually have had with this range are mostly concerning the heat of the oven. It does not heat to the desired temperature! We have had North Town service this issue so many times, with the fan and the controls, and the starter, and it never seems to solve the heating up problem. Then the large door fell off! It is a heavy door and the hinges on one side broke. I have stopped trusting it to fully cook the food after half cooked casseroles and turkeys. I depend on the smaller unit for all my baking and cooking because of these issues. I trusted the Thermador brand and at first, was excited to have purchased this large, convection/gas range... however, the oven has been out of commission much more than it has been functioning! Repairs have cost us more than we have expected since the oven consistently doesnt heat up beyond 250 degrees, and the warranty for repairs is only 6 months! I will not purchase another large Thermador professional gas range again because of all the problems I have encountered with this model.

I am an experienced baker of 35 years. We finally finished building our dream house and purchased a Thermador double oven in 2015. It has done nothing but ruin everything Ive baked. Had the service repairman out and was told I wasnt using the settings right. After using the times and settings according to the manual, baked goods turned out worse!I have wasted countless hours and ingredients trying to make something turn out right, adjusting temperatures, times, settings and rack placements. What a huge waste of money and disappointment with this oven. If I could afford to replace it, I would. No help from store we bought it from or Thermador manufacturing. Do not buy a Thermador oven. I would never recommend any products from this company after this experience. For many years, I baked in cheap ovens with great results. This $1,800 appliance has ruined my baking ability since we are now unable to replace it with something that works and unfortunately, it is built into the wall in an expensive cabinet.

Just found out that they no longer make part to repair blower motor for model no. pgr486gdzs. May have to junk my very expensive oven. Saw that other people are having the same problem. Thinking class action lawsuit. How can we do that?

Its the night before Thanksgiving and my Thermador oven has decided once again not to work. I cannot read an error code for it because that has not worked in over a year. When I tried to have that fixed, the technician said Thermador no longer makes that part. This product is 15 years old. The oven my mother used when I was growing up is still working and she has been dead for more than 15 years. Thermador has a racket going.

After reading all the reviews of others who were also misinformed as I in thinking that buying an overpriced Thermador appliance would be providing me with at least a reliable product and some form of customer service. This confirms that Thermador is not all that it thinks it is. I also attempted via email to contact the CEO of Thermador. I have wrote several emails/letter to Customer Service and its like I dont exist. My Freezer/Fridge unit was purchased 2017 and within a month I has calling for a repair and it has been ongoing issue. I have to treat my $10,000 freezer as if owned a 1920 ice box freezer and manually remove everything and chip out the built up ice. This is the sacrifice I need to do so that I can maybe enjoy ice when it decides to produce some. Thermador has decide to abandoned their customers so we can make sure that we can share our experience with as many Thermador potential customers and save them from also being mislead. Word of mouth (internet/social media) is very effective. I am very interested in starting a Class Act Suit against Thermador. **

I purchased a Thermador refrigerator, an oven and a refrigerated drawer to hold cans/bottles about a year and one-half ago. So far Ive had to have the Thermador repairman come to fix each one of these products. The drawer actually stopped working altogether. The repairman was scheduled weeks if not months ago. We confirmed with Thermador yesterday that he was coming as these items are in our beach house so we arent always there and need to coordinate to make sure we are there. The repairman called us this morning and said, I dont know why they scheduled me today. I only go to your town on Tuesdays and Thursdays. When the products work they seem fine, but you can definitely do better than this - especially given its reputation as a premium brand. Try Subzero or Wolf.

After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it. I called the Thermador factory and talked with customer service who also stated they no longer made parts and told us we were out of luck and the stove is 19 years old. That is unacceptable to me. The attitude I received was shameful. Just because an appliance is nineteen years old should not make it obsolete. I assure you I will never purchase any Thermador product in my lifetime and I will ensure any family member will NOT purchase one either. It is hard for me to believe that that just quit making parts and it is not only for my model either, it is for numerous models they misrepresented when they sold them.

Based on our experience, changing the one-year warranty to five years would be the only way we would recommend Thermador. You will read in my post what was under the one-year warranty, which is not sufficient. We purchased a refrigerator, stove and vent hood, dishwasher, under the counter double drawer refrigerator, and double drawer refrigerator top/freezer bottom, all purchased between 2017 - 2019. The vent hood motor, installed in 2017, has been replaced twice—one under warranty and one we just bought last week (11/2020) for $400++. The refrigerator replacement parts are drawer rollers, freezer drawer latch (not warrantied), and icemaker sensor was replaced under warranty. The double drawer refrigerator/freezer ice maker was not working when delivered in September of 2019, replaced under warranty. Currently, the dishwasher has a high pitch sound when you start it and only runs on the auto setting. All other wash settings do not run. Due to COVID, income loss, and out of warranty, we havent addressed this issue. Vent hood labels have all worn off, and if liquid splatters on the stovetop while cooking, mostly burn on the surface. Yes, a removable cover would be great, as mentioned in another post. How about one for the oven? Remember, all issues happen between 2017 and 2020; three years!

I have 6 burner Thermador range and called for repairs for two burners, oven door and broiler. They said that they ordered the parts and made appt for repairs a couple of weeks later. I took the day off and the 1st visit was just to see the range. Then I had to take another day off for the real repairs and when they came, somehow after they finished another two burners did not work. No explanation. I was told I was responsible financially. 3rd visit and day taken off they came with the wrong parts. I called to complain and have them accommodate my time so that I dont take time off, in addition not be responsible for the two extra burners because it was the techs fault, and they refused both.

This combination steam oven unit is a wonderful idea with a terrible implementation. We have now had a repair person (from Mr. Appliance, who is AMAZING!!) come out 5 times; 4 times to do something about the leaking steam oven. They even had him replace the water bottle because the original design was faulty, but it still leaks. After using the unit about 20 minutes, water leaks out the bottom of the oven and drips onto the control panel of the warming drawer, which then shorts out. They have had to replace the control panel on the warming drawer twice. I called Thermador again to get the unit replaced. I had to send my original sales receipt (even though they already have it because I registered the product right after it was installed) and technician invoices from the repairs (even though the repair technician calls them every time to get their help to resolve the problem). After a couple of days, I get an email back saying they have made a decision, but they cannot relay the results of their decision via phone or email, so I call customer service and have to wait in the regular queue...after finally getting someone, I am told there is nothing in the file. I read her the email that was sent, she put me on hold again for probably at least 5 minutes and came back saying they made a decision that the unit works properly; even after I submitted the diagnosis from the repair tech showing that the unit is not working. The technician was out again today and took pictures and sent them to Thermador to hopefully get this unit replaced. After spending 28 minutes on the phone, I learned that they were not going to honor their warranty based on my request and now that the technician sent them pictures, it was being escalated to management for a review. The customer service person told me it would be another 24-48 hours until they make a decision. Will update when we hear.

I just bought Thermador appliances (Refrigerator, Stovetop, Microwave Oven, Dishwasher, Exhaust fan for stovetop) from Best Buy and they delivered the appliances on Feb 06, 2016 for my newly refurbished kitchen. When they delivered the appliances to my house and I opened the boxes, I noticed the Refrigerator had a dent on the door and the Microwave Oven had permanent marker markings on the sides of the appliance. The Stovetop that was installed started making noises the first day it was installed. Every time I turn the stove on, there is a ticking noise that does not go away and stays on until I turn off the stove. All five burners make this noise. Along with the ticking noise, the stainless steel stove turned dirty yellow upon first use. If I cook anything for 5 minutes, the cooktop turns gets a dirty yellow stain which does not go away. I complained to Best Buy, however, no one helped me. I used a normal sized pan to cook my food and the entire stovetop around that burner turned dirty yellow! The color does not come off! Since I noticed all these problems I called Best Buy that I want to return the appliances because they are horrible quality and also I received damaged goods upon receiving the appliances whereas I paid for brand new items. I spend about $10,000 dollars on these appliances. I called Best Buy again on the 10th day of my purchase and said I want to return the appliances. I talked to several people from Best Buy, Sam, Stan, Richard, & Jason and they kept putting me on hold but no one was able to help me still. Eventually, they said they would call me back and no one ever did. Finally, after five days of continuously trying to contact Best Buy, I finally got to the manager and he said it has been more than 14 days to return the appliances because the 14 days return policy had been over. Just to mention, upon purchase, no one had told me there was a 14-day return policy. However, I was trying to reach Best Buy since day 10 and they kept pushing me off. Now I am stuck with appliances I don’t want because they came damaged upon arrival. Best buy manager said that he can change the refrigerator door but I do not want it anymore. I am trying to get in touch with Thermador but no one is able to help me. I am extremely upset! My Sales Number is ** and **. I need someone from Thermador to contact me so I can get things cleared up and I want to return the appliances back as soon as possible. Some of the appliances seem like they may have been previously used and returned by other people. I really appreciate the corporate office if they take notice of the used items and help me. I have not used any of the appliances besides the cooktop; the rest are still sitting there waiting to be installed. Can someone please help me for God sake?

The overall performance was just as expected. It performed flawlessly. With its easy to use setup it was perfect for me and my family. There wasnt single thing on there that gave problems or had you questioning. Well for we paid for it its worth every penny we put down into it. I couldnt have been any more satisfied with it than I already am. I would recommend this brand to anyone and have already recommended to everyone I know. We have the stainless steel model with the side by side oven racks and double top cooking ranges and let me just say it looks absolutely stunning in my kitchen. Very sleek and modern look that would make any kitchen look spectacular. The overall size was just perfect for what I needed. Im able to cook multiple things at the same time without crowding my cook area. That goes for the oven and the ranges. If youre like me and have a big family and love to cook great food this is what youre looking for.

Same as others, problems with ice maker (my brother has the same fridge and same problems). Also, the glass shelf simply exploded when I ran it under hot water (after waiting for it to get to room temp). Not only will Thermador not acknowledge that, they want almost $300 to replace it and then dont even have a replacement in stock -- been waiting 3 months. Ill never buy another Thermador product.

We remodeled our kitchen before moving into our, new to us, but older home, back in 2014. When it was time to choose appliances, I was extremely excited, being a baker especially wanting to enjoy our new oven. The existing gas stove in the home was a Thermador so I thought I would get the same brand for the oven. The salesman wasnt very helpful so I just chose the double convection oven. Surprisingly, the convection aspect was not useful in controlling odors emanating from the oven, as I was told it would.Recently, the control panel went out, affecting many functions of the oven, the main one being only ONE oven would turn on at a time. The repair person explained the two year warranty and although this was a very expensive repair; upwards of $600, Thermador would not reimburse me for that reason. The oven also heats food is quite unevenly. Additionally we paid for the upgraded glider shelves, which do not glide appropriately. Then I discovered part of the shelf is bent, which explains the poor function, yet also indicates poor quality control. Overall, I am not impressed with this brand and would not recommend them.

Bought a large 60-inch dual range from Thermador. Very sleek and fits right in with the other appliances. Easy to clean and can handle any type of meal that you want to prepare. Pricier than your typical range but it very much well worth it. Can handle any job that you may have. Much more powerful than your typical range. Larger than your typical range so you have to take that into consideration. Can handle any type of meal that you are willing to cook. From slow cooking stews to faster cooking pizzas it can handle them just as well.

We bought all Thermador appliances when we remodeled our kitchen. The double ovens have been nothing but trouble. We have had to replace the ignitors twice on the small oven and twice on the large oven. When I tell you the larger oven may have been used 10 times in between replacements, I might be exaggerating. Thermador refuses to do anything. When you call they are happy to note your concern in the account and that is it! We should have gone with Wolf.

Model #PDMW301J-USA. We just had this unit installed on Jan 31, 2014, turned on the self-cleaning mode for the first time yesterday, and the glass between the interior and exterior glass on the oven door shattered into tiny pieces approximately 1/2 hour into the cycle. The dealer has been very helpful in expediting a resolution, and the local repair guy recommended by the dealer has already ordered replacement glass and feels they wont have a problem with processing the warranty request. We dont know yet how long it will take to get the replacement part, but very disappointed about the defect and worried that the next piece of glass will also be defective, rendering our new oven useless in the meantime. We were very pleased, however, about how well our first turkey turned out and the cooktop we purchased at the same times is performing nicely so far. The higher end dishwasher that came with the package is perfection (we paid extra for the upgrade on the dishwasher). I recommend that buyers of any Thermador oven unit have the installation technician run it through the self-clean mode before signing off on the install. Better yet, have the dealer do it before they deliver!

I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.

Where do I begin? The refrigerator, ice machine leaked and ruined my beautiful wood floors. The doors dont line up properly. The cook top on my stove needed repair. The clock on my oven stopped working and now the microwave sounds like there are loose parts in the machine. Nice looking appliances, but not worth the money! Do Not Purchase Thermador. There is better out there for the same money.