BUYER BEWARE!! Do not buy this product. Own a 48 range and both ovens are continually broke. Indicator lights blew out, oven door does not close (on 2nd door). Temp is higher than on indicator. Whole kitchen smells like gas when turn on oven. Small oven does not heat. Called customer service and was told it is 10 yrs old and they are beyond life expectancy and she was no help and rude. You cannot get compatible parts. Do Not Buy Thermador - bad experience for me. Company does not back their products.

We purchased a Thermador freezer expecting it to be an outstanding product. We have had nothing but problems with it and it finally completely shut down at the beginning of August. It is now October first and weve literally waited eight weeks and the freezer is still not repaired. We used an approved repair company and frankly weve heard everything from the part was on back-order to the wrong part has been sent. Ive now taken multiple days off of work to wait for the repair man who never shows up. The indifference is astounding and Im still without a working freezer.

I guess Im lucky. I havent had a disaster with our convection double oven. We bought ours, used about 6 years ago, from a house that was being gutted and remodeled. It was a 95 model and I was thrilled to be getting an updated, and convection oven. Now, Im nervous about keeping it and having something disastrous happen from all of these other posts. I was only trying to find a replacement knob and was frustrated at not being able to find one since they are no longer manufactured. Our oven was very difficult to install. My husband and father were able to cut the holes into the attic and vent it properly, but it has never cooked evenly, even using convection, and it always takes 30-45 minutes longer to cook anything like casseroles or meatloaf, anything denser.

I concur with the previous reviews of Thermador Ovens. Our ovens are 12 years old and they do make the parts that we need to make the ovens work. I did some homework and US companies do not have to make parts after 7 years. We are replacing our ovens with Miele ovens. It is a shame U.S. manufacturers treat their own with such ridiculous laws. I will never, ever purchase a Thermador appliance or product!!

We have a broken Wall unit (combo of microwave+oven+hot drawer) that is ~2.5 years old. We got the unit from Karls Appliances in Fairfield NJ and Wendy ** was the sales rep. We have had number of issues with several appliances that we ordered from Thermador. First, the double drawer fridge stopped working in 1.5 years or less and had to be completely replaced. Then, the second most expensive appliance of wall unit (combo of microwave+oven+hot drawer) developed a problem just a few months past 2 years of purchase. The microwave stopped working and started giving errors.We didn’t expect this kind of quality of appliances from Thermador. Thermador provides warranty for 2 years and having the appliances fail just a little more than 2 years makes their quality inferior compared to the other brands out there. We used Thermador website to call George appliances and the person they send had no clue about the error nor how to even handle the trim of the microwave. We ended up paying the service call but with nothing in return. On top of that, we got quoted by George’s appliance for $1000 just to fix the microwave. This is a complete rip off by Thermador and their registered appliance repair shops. Thermador quality of appliances has been suspect in the last few years that we have used their appliances and even after buying expensive products, their products fail just as soon as the warranty expire. I wouldn’t recommend buying from Thermador or Karls appliances and definitely not calling George appliances.

We have a brand new Thermador freezer unit and the ice maker is a piece of junk. It is SLOW and when it does decide to make ice cubes, they end up as one giant block, or it doesnt work at all. I really expected more from a refrig/freezer this expensive. The solution is to connect up the old garage refrig since it works fine and Thermador is NO HELP since their unit works within specifications.

We purchased a Thermador oven 2 years ago and it hasnt been working properly from the very beginning. We have gotten gas smell coming from the oven. Thermador has either come out to fix it or sent a subcontractor to fix it now 3 times. Each time the technicians instruments register an of gas. The technicians suggestions range from altering the settings inside to replacing parts to replacing the oven door. It originally took 3 attempts to install it properly. When first being installed, the hood was attached partially to my ceiling but the installers informed me that it wasnt their job to install the exhaust hood. Why would I need to contact Thermador specifically to have the hood installed, when I obviously purchased both? Last week I noticed the gas smell again as I was cooking bacon in the oven. I took the bacon out and clearly half the bacon was cooked and the other half was very underdone. The next day was Thanksgiving and the same happened with the turkey. I took photos, one leg was still bloody and rawish looking while the other leg was completely done. Plus there was a strong gas odor so I know something wasnt igniting in the oven again. This has been going on since we purchased the oven. I called technical support and they informed me they couldnt get a repair person out until January, and its November right now. The thing has never worked properly, they have some nerve telling me they cant come out and fix it until January. So they gave me the number of the subcontractor they refer people to and I called them several days ago. I had to leave a message. The next day I received a call that my information would be sent to the technician who would call me to schedule and I have not as of yet heard back, 3 days later. I will absolutely never deal with this company again.

Love my Thermador gas stove! Everyday meals are cooked well. The downside about it is that it is very expensive to maintain but the quality of cooking is excellent. It has two ovens and six cookers with a top grill. Since it's a gas stove I save a lot in electricity.

Model #PDMW301J-USA. We just had this unit installed on Jan 31, 2014, turned on the self-cleaning mode for the first time yesterday, and the glass between the interior and exterior glass on the oven door shattered into tiny pieces approximately 1/2 hour into the cycle. The dealer has been very helpful in expediting a resolution, and the local repair guy recommended by the dealer has already ordered replacement glass and feels they wont have a problem with processing the warranty request. We dont know yet how long it will take to get the replacement part, but very disappointed about the defect and worried that the next piece of glass will also be defective, rendering our new oven useless in the meantime. We were very pleased, however, about how well our first turkey turned out and the cooktop we purchased at the same times is performing nicely so far. The higher end dishwasher that came with the package is perfection (we paid extra for the upgrade on the dishwasher). I recommend that buyers of any Thermador oven unit have the installation technician run it through the self-clean mode before signing off on the install. Better yet, have the dealer do it before they deliver!

It was a good size for me because I live alone, but if you have family members I recommend a bigger one. However I found it useful and very spacious for my personal needs. It worked fine like any other freezer. The ice machine worked just fine as well and I never had any issues with it. Overall it was perfect for me. I do not care much for the way a freezer looks. The freezer though went perfectly with my kitchen and fit just right with the counter tops. I believe I paid a fair price for it. I also thought that for how long it lasted that it was worth the price and the time it took to install it.

Updated on 11/03/2020: We bought a package of appliances for our home and because of past experience (20 years ago) with Thermador we decided to go that route again. It was a huge mistake as Thermador quality and customer service are far different now. We paid about $13,000 for the range and it has not worked since being installed. Had a service appointment scheduled which was three weeks out. When the date came no one showed up and they conveniently said they showed no appointment in their records. This caused another 3 week delay. Guy finally showed up today and once again he said he had to order parts and will schedule an appointment to install the parts. We are now at 2 months without an operating range. I strongly recommend anyone looking at Thermador, Subzero or any of their products to rethink it. These people are difficult to deal with, have next to no customer support and they could care less about their companys failure to take care of its customers.Original Review: We remodeled our home and used Thermador products. We originally had a Thermador range we build home the home 22 years ago. That range was pretty problem free. We bought the same type of model as well as a subzero refrigerator and other appliances. We just moved back into our home and tried to use the ovens. They failed and are not working. Called Thermador and they said it will take 3 weeks to get anyone out. No sense of urgency and next to zero in support. I would never use their products again and will certainly never recommend them. To expect someone to wait 3 weeks is insane.

Model CM302 - Lovely double oven with all the bells and whistles. Shortly after purchase the oven would turn off during use for no apparent reason. Then after several minutes it would turn back on. As time passed it would turn off more frequently and stay off longer before turning back on. Sometimes we would push the control panel and it would turn back on. Finally it turned off and stayed off just as we were preparing Thanksgiving dinner. I have no plans on getting it serviced but if someone has had similar problems and has come up with an easy fix, I would like to know.

When we remodeled our kitchen a few years ago, we purchased all new appliances from the Thermador/Bosch... We have really enjoyed the big fridge, the oven and microwave...the dishwasher has typical Bosch problems, including a sticking soap dispenser door and fast build up of clogging in the arms...but, its really quiet and great when its working properly. The glass cooktop blew its control module, and took some time and expense to have Thermador fix it... They brought the wrong replacement unit first, and only got the right one when we pointed out their errors and pointed them to the correct unit... It cost about half the price of the unit to fix...so, not so good on repairs. Overall, the appliances are lovely, quite pricey, and not nearly so reliable as one would like.

I was very disappointed with the dish washer, freezer and microwave. We bought all appliances from Thermador. The dishwasher is the worst. I had to get the microwave fixed 4x in 4 yrs. The Freezer, the Ice maker never work, they replaced parts still didnt work. Thermador was reluctant to replace or to fix. The dishwasher the cycle times are extremely long. I called Thermador and the customer rep came and told us that the company has not bothered to correct the. Do not buy dishwasher, freezer and microwave. I am using the Oven, the Stove and the wine cooler without problem.

Purchased a stove, dishwasher and refrigerator a few years ago for my principal residence. Do they look nice? Sure. It stops there. For my rental properties, they are too expensive to justify so I went with GE Profile. So far, all of my calls have been to repair the three Thermador products. No calls for the GE Profiles. Whats wrong with this picture???? Limited Warranty is for two years and most issues are after the two-year period. To top it off, Thermadors are only serviced by a few service companies who have you over a barrel. My advice would be to stay away from their products.

First a little background. We own 2 homes and in them we have 3 Bosch dishwashers, 2 Thermador Cooktops and Thermador oven. All purchased new within the last 5 years. So with our one cooktop [$1,530 purchase price] one burner wasnt working and the burner cap had fallen down into the unit. We contacted the local AUTHORIZED Thermador repair center. They came out and said the end caps had fused on due to heat and the cooktop couldnt be taken off to do the repair. They said it would have be drilled out and a new cooktop installed. We then contacted where we had purchased it and they said this was a common problem with Thermador and suggested we contact them. We contacted Thermador and opened a claim. They asked us to get an invoice showing we purchased the cooktop new, verification of the diagnosis by their authorized repair center, and the new cooktop invoice and installation receipt.While I was gathering all of those invoices we received a call back saying they would not do anything to assist us because we hadnt contacted them to see if it could be repaired. In fact we had and contacted their repair center. We hadnt contacted while the problem had occurred. In fact we had and opened the claim the day the repair was being done. We even spoke with a supervisor [Vanessa] who simply said they do not help in these cases. If this is how they treat a customer who had purchased what we had [and all high end products] I cant imagine how they treat everyone else. There will be no Bosch or Thermador going back into our home.

At what point do you help intervene to get Thermador to recall their piece of junk ovens? There are over 220 complaints on your website about the fact that the ovens overheat and shut off during cooking with the various error codes. I have had F24 and F25 consistently for the past 10 years with the display panel, 2 sets of hinges, and the broiler element all having been replaced by me. I would really like someone from Consumer Affairs to look into these Thermador touch panel ovens. Mine is the c302, for which I spent over $4000 on.

Bought 6 Thermador appliances 2012 for 20,000$ dollars. Family of 2 retired persons. We had one service on the dishwasher after 2 years. Just called for repair on the fan end the oven. They are asking 800$/parts and 500$/labor for a total of 1300$ +taxes. Find it outrageous, unreliable appliances. Given that we are good clients, we proposed they offer the parts for free we will pay the labor. After 2 calls, they asked for a written request which we did. After waiting 3 weeks for an answer, we called back to be told that the decision had been given the following week, but they are too busy to call their clients back. CONCLUSION: UNRELIABLE APPLIANCES / EXECRABLE SERVICE. CHOOSE SOMETHING ELSE.

Our $12,000 Thermador refrigerator/freezer had a major failure 4 years after being put in service. Spent more than 5 weeks and many hours going back and forth with Thermadors inept customer service people only to find that they declined our request for covering the labor portion of the repairs. Treated very badly by the company. Stay away. Overpriced and poor support.

We just replaced a 15 year old Thermador Professional gas range and oven with a new 36” Thermador Professional 366 range and oven. About $10,000 invested with installation. Most disappointed on delivery to find new oven door quite dirty in between the glass windows. Also oven temperature about 60-70 degrees hotter than the dial setting. The worst, however, is that a new oven rack that was soaked in water for about 6-7 hours to remove some baked on cheese has started to rust. Obviously there is no quality control at factory and cheap materials are used for components. We have had two Wolf range/ovens and have been most happy with them. I would strongly recommend anyone looking for a top of line range/oven forget about the Thermador line.

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. Im sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

Do not buy Thermador cooktops. This company does not provide high-quality products. When their product fail to operate, it is the customers problem. Their customer service personnel are awful and will say anything to the customer and make false statements to the customers. I will never buy this product again. I also plan to call, email, etc. and tell everyone I come in contact with not to buy this product.I purchased a glass ceramic stove top that stopped working after three weeks. They claimed it had been repaired; however, they kept the stove top for about six months. I have used this stove top for only two years. The entire stove top stopped working, and Thermador told me it was my problem and I would need to have the stove top repaired. Thermador products are expensive, but they are very poor products with no quality added.

Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitchen remodel. It came with a 10 year warranty. After a couple of months of use we noticed that the ice in the ice maker bin was melting and freezing back together in a large clump. We placed a service call only to be told that this refrigerator does that and there is nothing to fix- it is a design flaw. We have put up with this flaw for the 6 years we have owned this lemon having to dump the ice maker every couple of weeks. Now we have a dent in one of the stainless steel doors. I purchased a replacement door skin for over $700 and placed a call to the support line for help with the install. I was told the only help they could give me was a rate of $129 for the service call and $129 per hour for the repair. I asked for a schematic for the door so I could do it myself and they again refused to help or supply the schematic or repair instructions. I am sure I can figure out how to install this part without their help but it would have went a long way to show a little customer service.

Thermador Professional 36 Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermadors fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesnt work. Someone should bring a significant lawsuit before this company.

The overall performance was just as expected. It performed flawlessly. With its easy to use setup it was perfect for me and my family. There wasnt single thing on there that gave problems or had you questioning. Well for we paid for it its worth every penny we put down into it. I couldnt have been any more satisfied with it than I already am. I would recommend this brand to anyone and have already recommended to everyone I know. We have the stainless steel model with the side by side oven racks and double top cooking ranges and let me just say it looks absolutely stunning in my kitchen. Very sleek and modern look that would make any kitchen look spectacular. The overall size was just perfect for what I needed. Im able to cook multiple things at the same time without crowding my cook area. That goes for the oven and the ranges. If youre like me and have a big family and love to cook great food this is what youre looking for.

We purchased a Thermador double oven and had it installed the day after Thanksgiving. Seemed ok for the first few weeks but then the bottom oven stopped working. Reset the circuit breaker and the bottom oven turned back on. Went to rotisserie a prime rib on Christmas Eve, rotisserie wouldn’t turn. Ended up using the roast option. Called the appliance store where we bought the oven and Thermador to get a technician to come out. While waiting on parts the upper steamer oven stopped working completely. Resetting the circuit breaker didn’t help. We finally got the bottom oven fixed a couple weeks ago but the technician didn’t know anything about the upper oven problem. So now we wait until the parts arrive for the upper oven. Four months and $8000 worth of disappointment.

TO say I am disappointed in the Thermador Freezer and Fridge would be a understatement. This is a unit that is supposed to be on the same quality level as Sub-Zero and Wolf.... IT IS NOT!! The freezer is 50% icemaker. Meaning that unlike any other, the freezer space is 50% consumed by the Icemaker unit. The ice maker unit is the poorest, worse functioning that I have ever experienced! It clogs most every time used. It produces ice at such a slow rate. Most days by 2 pm it is out of ice. The quality of this very expensive built in is below what you would expect from even a Kenmore, (by this I mean I have never experienced problems with any other past owned freezers) like the failures and design flaws of this overpriced poor performing unit. I have had the service department out 4 times in 11 months. Even the logo fell off the door within 6 months of installation! Stick with wolf or sub-zero. If budget minded... GE Monogram would easily be better that this Thermador.

We remodeled 12 years ago. Purchased a Thermador cook top which has only had one issue, the igniter. Easy fix, my husband did it himself. The Thermador 30 inch double oven has had the control panel replaced twice. Once in the first few months, and again 2 years later. It was a hassle getting Thermadors attention. Their authorized repair dealer took a long time to get the parts, both times it took many trips to fix the panel properly. The repair guy showed up with either the new part not working or the incorrect part. The door has always been a problem since the first year we purchased it. Didnt pursue the door problem because frankly, Thermador is a big hassle to deal with. After internet searching on how to repair the ourselves, I see that we were not alone with this door and panel issue. As a side note, we have friends that purchased the same oven; and they have had the control panel go out many times as well! Its too bad Thermador is not held to a higher standard of quality for their expensive high-end products. The consumer is left with practically no recourse with a short time frame on the return policy, installation expense, only a 1 year warranty, in-addition its very difficult to rip an appliance out to return it.

We have a Thermador wall oven that is 5 years old. Have used the self cleaning feature maybe on it, one or two times at most. We bought it through (Ferguson, in Fayetteville, GA., which they dont maintain records after a year). Anyway last week pressed the self cleaning button, and after it was done and the door unlocked, the total inside of the glass was shattered. I called client services at Ferguson, which the lady responded that shouldnt of happened. And told me to call Thermador and have it evaluated. Which they came out a week later, and it will cost $190.00 to fix. So again I wont be recommending their product to any of my clients in the future. Wolf or Viking here I come.

We just had this installed by Best Buy and are so impressed by the quietness of this dishwasher! It has many choices of cycles and (lucky for me) a simple "auto" cycle where it analyzes the dishes in it and decides what cycle to use--amazing.

Buy any other brand other than Thermador for refrigeration! Fortunately we only purchased the under counter drawers but 2 motherboards have been replaced and it still is pinging 3 times every time the compressor goes on. First problem- the drawers just stopped cooling - first motherboard replacement after 4 months of waiting for them. Second problem- the pinging that happens when you accidentally leave the doors ajar, once it went off, it would not stop even though closed. Motherboard #2 replaced and the control panel after 3 weeks of waiting. Repair guy left, and now it is still pinging 3 times when the compressor goes on. What a friggin nightmare for $6000 bucks. Should have bought a sub zero or any other brand. This thing is a lemon, and going out of warranty soon- would never buy a Thermador again! A company that does not understand how to do refrigeration has no business selling them.

I got this machine as a floor model for 40% off ..plus a 30% discount as a promotion for using my best buy card. I also got 18 months payments ..no interest. The installation was hassle free. They installers did a great job. This experience was a prime example of being at the right place at the right time.

Just read about the experience of another consumer of thermador oven appliance. I had the same experience about 6 years ago with my relatively new thermador wall oven (MEDES/01). During a cleaning cycle, the bottom oven glass completely shattered. Could have been dangerous if I had been nearby. Shame on Thermador for not fixing this problem! Otherwise the oven has been good, even if a bit confusing at times to use due to the electronic panel (which also had to be replaced early on). Now after about 6 years, the lower oven heating element has stopped working, so I have called a local repair company. No problems with my Thermador warming oven! I love it!

This 48 Range #PRD48JDGU has been giving me problems since I purchased it. At two months old the small oven went out. Then the control panel needed to be replaced. Then right front burner had to be replaced. Next Left front burner had to be replaced. Now the small oven fan wont turn off, and door will lock and unlock. I had to turn off entire unit. For fear that its going to cause a fire. Customer Service is a joke. They put you on hold forever. I really believed in this company. But I guess because they have been around 100 years. They really dont care about the customer. As long as they are getting paid.

We have a Thermador gas oven with griddle top. The non stick coating peeled after one year. They refused to back the defective griddle. Customer service extremely rude! They put you through many tasks to get a file number. Fan on oven is also very loud. Save yourself some headaches, DO NOT Purchase Thermador!

In 2003 we built our new home, and builder chose all Thermador appliances for the kitchen. We thought it was a reputable brand, and went along with it. These are the worst appliances we have owned. The electric smart zone stove takes literally hour to bring water a boil, wasting my time. I have two ovens, one of which lost its LED display and required replacement. The other does not heat the inside on BAKE, you have to put it on CONVECTION. On both, the door stopped closing completely after a while, requiring repair (even though we use the ovens maybe once every other week at maximum). The dishwasher, which does not clean dirty dishes (you have to prewash them) required repairs twice. The bottom dish rack is rusted and it costs ~$200 to replace it. All in all, I spent a ton of money on repairs, and every single piece has been a pain in the neck. I would NEVER EVER buy this brand again.

Bought a new Thermador refrigerator from Ferguson’s in May 2014. This being Hawaii, had to wait for delivery. You learn patience in Hawaii, so I was ok with that. But I had to pay full price plus shipping upfront. Not too happy about that. Finally got the refrigerator installed in July 2014. Loved it. Didnt care that it was $10,000, since it worked great and ease of use. Icemaker was efficient and made plentiful ice. Then, in late October, the icemaker just stopped working. Only one repair shop would come to our side of the island (20 min drive). I had to wait a month for the appointment. Still, I have learned patience, so I waited. Repairman was great. He found that there was a factory defect - a short in the electrical wiring inside the wall of the freezer unit. Cant be repaired, so he called Thermador and told them (actually he insisted) that they needed to replace the refrigerator. He told me they would be contacting me. I wait another month. Today I get a call from Thermador (message on my phone) that they cannot replace the refrigerator, as they cannot be expected to ship it to Hawaii. WHAT?? They will give a credit for the unit to Ferguson’s. Excuse me? I paid for the refrigerator, I called for the repair. This does not bode well. Is this just another way of forcing me to pay for shipping and installation again? I dont really want to deal with Ferguson’s again, as once the sale is made, its like a personality change on the salesmen. This credit thing should be interesting..... I know Im screwed. Ah well, the refrigerator still works, as does the freezer. I just buy bags of ice at the grocery and dump them in the ice bin. A previous complainant mentioned a class action lawsuit. Im in. I anticipate a major run-around on this. Customer service is terrible and they dont back up their product. And everyone on this website paid a lot more than was needed for the appliance that has failed them.

We have had our custom Thermador side-by-side refrigerator since we remodeled our home 9 years ago. With its matching cabinetry, it is a beautiful addition to our kitchen. It has worked perfectly since installation and has never required a repair. I have been 100% satisfied with it.

Multiple issues with a fridge, freezer and range. Spent close to $25,000 and not worth the money. They do provide a 2 year warranty and we had over 20 service calls between the 3 appliances. Theyre beautiful appliances but would never recommend Thermador and will never buy again. We have no faith in the products and were forced to buy an extended warranty that cost over $1,000.00 when the warranty expired. Youve been warned and hopefully you did you due diligence before buying these appliances - regretfully I did not.

I hate my new stove - it doesn’t have a timer or a thermometer. It cooks uneven. It trips circuit breakers. I paid $6,300 for this piece of junk. They replaced the inside thermometer but it still cooks uneven. My $99.00 AirFryer cooks and baked way better than this oven. Don’t waste your money - Oh and then you call to talk to customer service and after on hold for an hour it disconnects.

After reading all the reviews of others who were also misinformed as I in thinking that buying an overpriced Thermador appliance would be providing me with at least a reliable product and some form of customer service. This confirms that Thermador is not all that it thinks it is. I also attempted via email to contact the CEO of Thermador. I have wrote several emails/letter to Customer Service and its like I dont exist. My Freezer/Fridge unit was purchased 2017 and within a month I has calling for a repair and it has been ongoing issue. I have to treat my $10,000 freezer as if owned a 1920 ice box freezer and manually remove everything and chip out the built up ice. This is the sacrifice I need to do so that I can maybe enjoy ice when it decides to produce some. Thermador has decide to abandoned their customers so we can make sure that we can share our experience with as many Thermador potential customers and save them from also being mislead. Word of mouth (internet/social media) is very effective. I am very interested in starting a Class Act Suit against Thermador. **

My new Thermador refrigerator doesnt work and the company refuses to replace it. The unit was never used. They offer to fix, how is that possible. I feel like I bought a USED unit.

I have a Thermador stove. The stove was very expensive and is a piece of junk. Never buy Thermador! The convection brain went out in the oven and I contacted service. Service came and told me the brain went out and I would need a new one. I tried to order it but they would never call me back. Does Thermador service even exist? When I am in a store selling Thermador and see people looking at them I run over and tell them what crap they are. When a person puts this kind of money into something they expect it to work. The service guy asked me if I really needed the convection bake system. Really? Buy a different brand. Fortunately only my stove is Thermador. The rest of the stuff is good.

My Thermador double oven is not working after three visits and several repairs from an appliance company this past week. The temperature reaches 250 and then it turns off. The broilers do not ignite; the griddle does not work and et cetera. I have been told that this model has been very problematic, and after reading many of the dismayed comments from others, I am wondering what recourse the consumers have. The reports are terrible. This company is not reputable, and the consumers are being ripped off.

Bought a model T48BD820NS10 side-by-side refrigerator in August, 2015, along with a full kitchen set (DW, Oven, stove). A few short months out of warranty the ice maker seized up and would not work. The entire ice maker unit, including electronics, needed to be replaced. $800 later we are EXCEEDINGLY unhappy. Repairman said “I can’t even count the number of units I’ve replaced”. Went on to say they are made by Whirlpool and if replaced in a Whirlpool unit the cost is a fraction of the Thermador. He noted that the higher priced brands cost a lot more to repair. Just the two of us using the ice maker and neither use ice in our water and we don’t drink sodas. Shame on us for buying Thermador... and never again.

We bought a high-end double wall oven because my wife loves to bake. Within the first year, it started having problems and Thermador sent out multiple repairmen to fix it. All claimed it was fixed but the same problems returned. The door will not close and the motherboard is fried. This thing is a piece of garbage and any appliance store that sells it such as Spencers TV and Appliance should be questioned for having such garbage in their store.

In 2013 I bought my dream kitchen appliances, paying close to $18,000.00 with a $2,000.00 install. I have had nothing but multiple problems with them. First, I called Thermador for a repairman. They gave me a number to a company that had closed their doors. It took several calls before I could find another repair dealer that was actually open. Repairs became constant. Microwave: Interlock switch replace, adjusted, again and again. It now blows my fuse. Freezer/Fridge: Freezer went out losing all food. Double oven: Replaced element and control panel and had to have it calibrated. Downdraft Vent Hood: Replaced motor (cost more than it is worth). Dishwasher: Grinding and error codes, leak, replaced sump. Some of these problems occurred over and over, costing us an amazing sum because Thermador only stands behind their products for two years. They claimed I only had called them for the microwave; but I registered all my products with them and called them multiple times, as did the repair dealer. They will do nothing to help make it right. Also, the company I bought them from, Orson Gygi in Utah, will not do anything either. They just feel sorry for you...tough luck. Don’t pay for expensive ‘dream’ kitchen appliances. You will have a great looking kitchen that is non-functional and cost you a lot of money. **The only appliance I have not had problems with is the magnetic cooktop that is glass. While I have a small chip in it, it is super easy to clean and so far, so good. It is beautiful. The ONLY product I am impressed with.

We purchased 2 Thermador gas ranges in 2005, one smaller wall unit and a larger free standing 6 burner model PG3668s/05. I hardly have used the larger oven, only for holiday turkeys and meals in the past 12 years, as it has continually needed servicing! I am very disappointed in this model as it was expensive, and larger yet not at all efficient as I had hoped with larger meals. I wish we had purchased 2 of the SEC301 type wall units instead of this deluxe gas range. The problems we continually have had with this range are mostly concerning the heat of the oven. It does not heat to the desired temperature! We have had North Town service this issue so many times, with the fan and the controls, and the starter, and it never seems to solve the heating up problem. Then the large door fell off! It is a heavy door and the hinges on one side broke. I have stopped trusting it to fully cook the food after half cooked casseroles and turkeys. I depend on the smaller unit for all my baking and cooking because of these issues. I trusted the Thermador brand and at first, was excited to have purchased this large, convection/gas range... however, the oven has been out of commission much more than it has been functioning! Repairs have cost us more than we have expected since the oven consistently doesnt heat up beyond 250 degrees, and the warranty for repairs is only 6 months! I will not purchase another large Thermador professional gas range again because of all the problems I have encountered with this model.

I spent $3629 on a Thermador C272ZS double wall oven in October 2003. It has never worked correctly since that time, despite more than a dozen service calls from factory authorized reps, some in warranty and some since warranty ended. Perpetual F33, F34 and, more recently, F24 error codes. It turns off on its own, the interior lights blink on and off on their own, and now this incessant beeping about an hour after cooking has ended. Interior cooking temp is always off by about 30% verified with oven thermometer. The thing frightens me enough that I turn off the breaker when leaving for more than a day. No one seems to be able to fix it. There are countless complaints about this problem on-line and it seems as though the company should compensate owners. My husband has been very ill the last two years and unable to work, so I dont relish the idea of buying a new oven at this time. I would never ever buy Thermador again.

I installed a 5 burner Thermador luxury optioned gas cooktop around 24 months ago. After repeated expensive repairs, scary operating issues and very poor customer support as so many here already reported, this cooktop was slightly modified and plopped into our outdoor poolside entertaining area. At least it couldnt burn anything serious down to the ground out there. Like our house.. The burner ignition problems started after a few months. Followed all the advice in the manuals and from Thermadope call center zombies; tried to arrange service calls, different techs came out several times over the ensuing months and replaced ignition modules and other parts. The appliance just kept failing to operate. After enough frustration, I bought a cheap Chinese gas cooktop that had great reviews and swapped the Thermador clunker out. No problems with cheapo cooktop at all. Ever.Before I chucked the Thermador luxury boat-anchor into the recyling bin, I thought, what the hell, I’ll try to repurpose it. First thing I did was measure the temperature inside the cooktop while a couple of burners were on for about 20 minutes. Incredibly, it was running over 150°C inside where the electronics were located! Even if Thermador used high-temperature military or space grade components, it was still WAY too hot for any electronics to survive in there very long in those conditions. I waved goodbye to any hope of salvaging a normal operating cooktop with a Frankenstein electronics transplant. So, I removed all the cooktop electronics and wiring in a few minutes with some wirecutters, plopped it into the old cooktop opening place by our pool and now use a dollar-store butane igniter to fire up my castrated ‘luxury’ Thermador cooktop. Having it by my pool makes me look a lot richer than I am! ????

I can do more than one thing in it at different temperatures. With this I can cook a dinner for a lot of people in less time. After its easy to clean and does not take a lot of space. The value is good. With all that it does it is worth the price of it. I would buy it again if I need to get on. It looks good, it makes the kitchen look like its better. With the two side by side it does not take up a lot of room in the kitchen. The color goes with everything in it. It fits into small spaces which makes it easy to have a lot of other stuff in the kitchen also. With this I can add other stuff I want to have in the kitchen also.

I have owned a Thermador oven for 5 years that came new with our apartment. Since the beginning, the door looks like it doesnt close tightly. It turns out that when the oven heats up. The door opens up even more causing the light to come on, and the heat cooks the computer. We replaced one computer for $800 and then two years later, we made the connection that it was cooking its computer as it started to fail, so we replaced the hinges ($200). That was six months ago and the door is still slightly open and cooking its own computer. The repairman came three times and tweaked something but the door is still open.

I scheduled a repair over a month ago to repair my dishwasher. I took the day off to meet the service repairman. I called to confirm on the day of the appointment and I was told that the service tech did not have the part I needed, so I had to reschedule for two weeks later. When I called today to confirm, Thermador had not lodged the service order correctly and the service repairman still did not have the part we needed. I took the day off of work again today. I had to reschedule again for over a week for the next service call. I have now been without a working dishwasher for almost two months. The lack of concern here is really upsetting and I am out time and money because of the ineptitude of the Thermador Service department. I would think twice before ordering a Thermador appliance.

As with others, we spent a lot of money on this over/under oven. Looks nice but the internal design is awful. Its been 4 years now and we have had to replace the control boards 3 times already... and it died again a week ago. There is NO support for Thermador appliances in the Dallas area. Parts cost as much as the original unit almost if you can find them. I have replaced the faulty boards 3 times so far, but Im too tired to deal with this anymore. The analog & digital boards run about $600... 3 sets are enough for a new oven. Its a giant rip-off. Where is the quality design & service... missing totally. Were going to purchase a new oven now and it wont be Thermador. In 50 years, I have never experienced such poor design and support. I cant believe Thermador is still in business!

Not even approved Thermador service companies will work on this unit. It requires two men to take it out to work on it. No one wants to do it. So far, I have paid one Thermador service company $359.66 upfront for half of the repair bill to repair the oven which is burning all the food and the microwave which hasnt work since the first year I purchased the unit. The repair told me after promising to show up two different times that he could not get anyone to help him remove the oven unit and it was too heavy for him to do his own. He has not returned my money. Next, my interior designer called the Thermador headquarters in Dallas. They charged me $59.99 upfront and said they would have a company approved repairman contact me. He contacted me but never came to the house. He too said he could not get anyone to help him take out the unit to work on it. He is no longer following up with me. I am currently using my 30 years old Black and Decker toaster oven which still works great. I am a Realtor for 26 years and homeowner here in The Woodlands. Many high-end homes use Thermador. Big mistake. My experience with Thermador has been expensive, time-consuming and hugely disappointing - a total waste of money.

The device is a decent size and fit the area we had for it. It didnt take much to get it in the right position for it to fit snugly. Very good performance of the device. We have had no issues with how it runs and we use it constantly. Only once have we had to unplug but that was during a power outage. Very nice looking machine with some nice trim details. This looks like a quality appliance and would help the looks of most any kitchen. I have enjoyed this refrigerator immensely and really like the brand and functions. If youre in the market you wont go wrong with this one.

Dual Oven Now has broken down 3 times since 2001 - that is a long time but we rarely use the oven! They cannot help in anyway. Shame on them - let’s start a class action lawsuit!!!!

We bought expensive Thermador double wall ovens about fifteen years ago. They are in perfect condition and have always worked perfectly and accurately until the other day when the knob that controls the upper oven broke. Now the oven cannot be turned on or off and Bosch/Thermador says they no longer have any parts available for the CT 127 or 227 series. So a terrific oven has to be torn out and replaced for lack of a $10 part. If anybody knows of an available knob, please contact me.

Thermador PRL366EG Pro Range - This was supposed to be my dream range. Saved forever to buy it. Replaced a GE stove, which we donated to the fire department, with this piece of junk! The FD is still using the GE and Ive had two burners repaired and Im on my 4th oven repair in 6 years. Same problem on the oven; cant seem to get it fixed. The oven heats up but doesnt maintain temperature. Bake a pie at 450 for 15 minutes then reduce the temperature to 350 to finish the baking and the oven turns itself off, though the indicator light says heating. The technician cant seem to replicate the problem. If I turn the oven off, wait five minutes and then turn it back on the oven will come back up to the correct temp. One suggestion made by the service dept was to just turn the oven off and wait and then turn it back on every time I needed to reduce the temp in a recipe. Really? I tried to stay calm and explain why that was not possible and why I should not have to do that with a range that cost me $6000!!! So parts have been ordered (again) but there is no guarantee that this will be the fix. And a phone call to Thermador did no good, either. Keeping my fingers crossed that these parts are the cure since my technician is working diligently to resolve this for me.Would never, ever buy nor recommend a Thermador again. It would be great if when someone does find a fix to a noted problem, they could post the solution. Might help others.

The oven self-clean never worked. I am going on my 4th ERC mother board. Ive replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, its not working again and they want me to pay to have it repaired again. Im so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

We recently bought a Thermador cooktop that comes with a downdraft exhaust. This was around the end of June 2017. The Range fit in fine, however the exhaust piece was broken and did not work, so they said they would order a replacement for us. We waited for the next piece for more than two months to come in. After which the company would give excuse after excuse about the piece not coming in or the installer not being available. After which the installer finally came, early October. And again the piece was faulty and did not fit nor did it work. Now after talking to customer service multiple times, they keep giving excuses and apologies, telling us to wait a few weeks for the installer to come out. In addition, have not tried to remedy the service by offering us any prompt service and refuse to offer any alternative cooktop/range set. The set cost $2000+ and we have been without the exhaust for three months now.

Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.

I too have a Thermador hood range PSE36US which we purchased in 2005. I also spent an additional $650 for the powerful blower to go along with the hood. I bought this product, thinking I was making a permanent purchase to install into my custom kitchen. I was sadly wrong. The buttons quit working for the lights along with some of the speed buttons for the fan. Then the housing that contained the circuit board with the buttons broke. The local appliance parts store I use told me that Thermador was the absolute worst company for parts, and in many cases, he refuses to deal with them because of their customer service. After some ordeal, I finally got to order both of these items. The circuit board was shipped and the housing is on backorder. Its going on three months, and all I can get is that the part is on backorder with no due date for the housing. I even wrote to the headquarters company in France with no response. Im going to have to somehow jerry rig the housing in order to close the filtering area. My advice to potential purchasers is to do your homework and research the company you are about to do business with. This will, no doubt, be the last Thermador product I will ever own. Dont be fooled by how pretty the product looks if you want something that can last. Its all about longevity, repair and service.

We recently purchased a new Thermador oven Model MSD301WS/01. The user interface is horrible as it uses a display panel that is located about 2 feet off of the floor and requires you to swipe the menu options (like a smartphone) to make your selections. I literally have to kneel down on the floor to read the display and the text swipes so quickly that I have to carefully swipe word by word to find what I want to do. I never thought that turning on an oven to bake something would be so difficult and uncomfortable!The oven comes with WiFi capability that is impossible to connect to your router. It is so bad (not even sure if it works) that there are 3 places you have to get instructions to try and connect it - the user manual, a special home connect instruction pamphlet, and the app you have to install on your smartphone. After spending several hours trying to connect to my router (I come from the IT industry) I finally called customer support. We spent almost an hour trying to get it connected while he gave me step by step instructions from 2 different instruction sources. We could never get it connected so we decided I need a service call. He told me that if the problem is due to connectivity from my router then I would have to pay for the service call. My router works fine but I think that this is really poor customer service! I discourage anyone looking at new ovens to buy this one. I will probably send mine back.

We purchased a Thermador T18IF900SP3 which is a stand alone freezer column in November of 2017. Periodically the high temp alarm would go off with readings around 29-33 degrees. It happened intermittently for several months so I finally called Thermador and connected us with their service representatives in our area, St Louis Appliance Repair. Visit one was exploratory and a new board needed and ordered. A week-ish later part comes in and we schedule a visit in a few days. The tech comes out for visit two but the board did not work properly so the old one was put back in and another one ordered. The freezer continued to work with an occasional high temp warning. Visit three is a mirror image of visit 2. Yes a second board that does not work at all apparently. The old one is put back in (again) and the freezer works as good as before. On visit 4 (Tuesday before Memorial Day) the new board is installed and supposedly works because the tech leaves it in but says the molex connector has a crimped connection. He takes pictures and sends to Mike ** at Thermador which is apparently Bosch or owned by Bosch. The next morning the high temp alarm is ringing away and the freezer is 60 degrees and food melted so we chuck it all out. It is now Friday - 4 days later - and Mike ** has apparently still not gotten back to St. Louis Appliance Repair. I have called both S.T.A.R. and Thermador every day since Wednesday only to get another person saying Im sorry... or Were sorry... but we are awaiting for a decision from the factory, we are awaiting a decision from management on replacement, we are awaiting on a decision from Mike **, we are awaiting a decision for the tech, we dont have your proof of purchase, No we dont need your proof of purchase as St. Louis Appliance Repair will send it, (said Nakia) but they did NOT so I sent it, We dont have the notes from St Louis Appliance Repair says Thermador... What a never-ending run-around of poor customer service and process malfunction. So if you ask me if you should go with Thermador for your new kitchen? I WOULD SAY NO!!! And Bosch? If you own Thermador then how about Bosch for your new kitchen? PLEASE DONT! We spent a fortune on all Thermador appliances. I would NEVER do it again. So here we are about 5 weeks after St Louis Appliance Repairs first visit with the freezer working worse than before I made that fateful call for help. Will it ever get fixed? Not sure. Our family is coming in for Memorial Day Weekend for Moms 90th Birthday and to see the new kitchen. Thermador your broken freezer will be propped open and shut off so it doesnt smell like mildew. Thanks.

We purchased a Thermador triple oven combination (model #semw302) in 2007 when we built our home. Over the past 9 years weve had to have multiple repairs on the main oven. The door hinges have been replaced twice, the circuit board replaced once, the self cleaning function stopped working twice. Actually only worked for one self cleaning. Each time. Now we once again have to replace both the circuit board and the relay board on the oven. Great. After paying a service man $80 yesterday, we were told that Thermador has discontinued the circuit board that we need and it also needs to have the relay board replaced. Which I believe is somewhere around $225.It was suggested we try to find someone to rebuild our circuit board. Even after spending some considerable time searching the internet, I havent found anyone who can rebuild this particular circuit board. and this would probably cost over $200. Plus installation. I already have spent close to $1000 on repairs. The microwave and the warming drawer are both fine. Now it looks like we will have to throw out the whole triple combination unit since its one piece. We will NOT be looking to replace it with another Thermador. This may be the worst purchase weve ever made in 50 years of marriage. JUNK!

Absolutely stunned at the extreme cost of this and the poor quality of the product. Thermador positions their products as being high-end and good quality, but their products including this freezer are the worst quality I have experienced. The freezer was brand new three months ago but wouldnt come out of demo mode which meant we couldnt use it. They had to send their repairman to come out and take it out of demo mode. He did that and then it turned on but the freezer doesnt get cold enough (meaning liquid ice cream), alarm keeps going of even when the doors are closed, and the ice maker and water system dont work. I called customer service again and they sent a repair guy. He tried some things but couldnt get it all to work so he said he had to leave for his next appointment so suggested we try something else ourself and if that didnt work itd have to be replaced. Guess what? Still didnt work. (And him leaving without resolving it should give you some idea of the customer service support you can expect.) Even after numerous repair appointments, its still not functioning and never has. Its brand new and we have a warranty on it and bought the extended warranty too (since they are so expensive.) Their customer service team has literally been zero help continuing to tell me that they will get back to me with a decision from management within 48 hours. A decision on what? --Whether or not they are willing to replace it or if they are going to send another repair person. Ive heard that line every few days for almost two months. Ive been without a working freezer since it was installed three months ago. After calling to check on the decision, they continue to say they will let management know I called and get back to me with a decision in 48 hours. They are a company that has no intention of honoring their warranties or in providing great quality products like they try to position them as. They dont work, their repair team is not knowledgeable and the customer service team will give you the runaround. Absolutely NOT worth the cost. I will never buy one of their products again.

Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

I have had a very disappointing experience with Thermador and apart from keeping an induction cooktop since my granite was already cut! I returned all of my other Thermador items. The dishwasher (included in a buy +2 appliance package) independently measured as high as 70dBA vs. the advertised 48dBA. The 30 micro/oven wall combination came (twice) with a misaligned oven door. It was confirmed to me, after the fact, by a Thermador customer service person that Thermador is actually shipping ovens with a known defect that supposedly has an easy fix of replacement hinges. The issue is that NO ONE seems to know this! Not the Tech nor the appliance store. So +7 hours and 3 technician visits later (with minimum of 2 weeks between visits as I as told there are ONLY 2 techs that service the entire Austin, TX metro area). I am done with Thermador. I live in fear that should I have ever have a maintenance issue with the induction cooktop I have a 50% chance of getting the technician that was rude, condescending to me, my contractor, my designer and carpenter. So let me get this straight -- THERMADOR, you want me to pay top $$$ for your appliances. Chances are they may arrive defective. No one will know how to fix them (who wants a new $5000 appliance to need to be fixed anyway?) and on yeah, have to wait +2 weeks for a technician to come into my home and insult me. It doesnt get any worse than that. Thermador if you are reading this - shame on you!!! Perhaps you need to take a page from the KitchenAid playbook on how to treat your customers that are spending a ton of money on your over-hyped products.

We purchased all Thermador appliances when we rebuilt our ca. 1955 kitchen last year - built in refrigerator, 36 gas range, dishwasher, microwave range in a drawer. The appliances are absolutely fabulous! We use the appliances daily and have not had a single problem - not one. Go figure.....

Love our 36 inch wide counter depth refrigerator freezer. Very well built and heavy, compressor is quiet when running and exterior finish is excellent. Well lit inside and thoughtful side door storage. But due to depth, interior size is compromised.

Thermador built in double oven SC302TW - The control panel situated above the upper oven door failed within the first three years. We had it replaced for several hundred dollars. The second one went bad a year after that. The part was then discontinued. Same story as everyone else here. Bad bad bad.

I own several Thermador appliances from our newly purchased renovated home. The self standing products such as fridge seems to work fine. But any appliances that are connected to external factors (kitchen hood, stove or dish washer) have all caused problems. To make the situation worse, they have the most unwilling to help customer service only next to the cable companies. It took me a total of 6 full months of calling them every week to finally have them send a real technician that told us what we all knew from the beginning - that our kitchen hood motor is bad. The first few that were sent out had told me that our internal motor is missing when the model itself never had internal motor, or said it was the electricians fault, which I had paid for different electrician only to find out that the wiring was normal and working. I found out that those technicians were fired after a few weeks and they werent able to send a good one until the next month.About warranty policy: I purchased a newly renovated home where no one had lived here before. The operators I spoke to for the first 5 months have consistently told me that I am covered under warranty since I moved to a newly renovated house. By the time the last technician told me finally that I need to get the motor replaced, I called the customer service again. This time the operator lady told me as soon as I mentioned that I need a replacement product as per the warranty, that suddenly I am no longer under warranty and I should pay for my own. She said that I am merely a new purchaser of the renovated home and I am not considered a legitimate warranty receiver. I wish I could retrieve the previous phone conversations I had with the company. When I demanded to speak with a higher manager she simply put me on hold. For a very, very long time. This is my experience with Thermador. If you thought paying for a large sum for this product will save you from customer service misery, think again. I have had better experience with GE and Samsung products.

I had purchased Thermador double ovens in 2015 for a kitchen renovation & it was excellent. Moved & purchased Thermador double ovens for a kitchen renovation in 2017 & the NEW DESIGN is HORRIBLE! A fan constantly blows hot air into the kitchen until the oven is turned off & completely cooled down. There are alerts during cooking but the explanation disappears in a split second so if you are not right in front of it, you have no idea what the alert is! The oven timer bings low at its highest setting & ONLY ONCE! The baking mode bakes unevenly so everything needs to be rotated! I’m so incredibly disappointed! Customer service is as disappointing as the double ovens!

I have a Thermador double oven and warmer. In the past year, I have replaced the display, hinges, seal for over $1500. The oven display keeps losing the time. When my repair company, Complete Appliance, call customer service, they get no satisfactory answer as to why this is happening. They are frustrated and I am frustrated. I am building a new home and will not be using Thermador! If I were told from the beginning this cannot be fixed, I would have gotten a new oven. Instead I was told, Just replace this and the problem would be fixed. Thermador does not care about their customers once their product has been purchased. Shame on Thermador!

We have purchased a Thermador Professional gas range, electric wall oven and warming drawer. The range and wall oven have given us many issues, particularly the Professional gas range. Seems comical to us that it is referred to as a Professional Series. We very rarely use the range and yet it is the most likely to break down when we do utilize. We have had most (close to all) of the electronics replaced; the ignitors several times! We have just had service once again performed for a measly cost of just under $1,200 and after the first use, the range once again does not work! Oh yes, we were without the use of the product for approximately 1 1/2 months as we waited for parts! This is so ridiculous saying nothing of the fact that it is extremely expensive! We will never purchase Thermador again, never!

We purchased a Thermador convection 30 inch built in microwave double oven when we did a complete remodel of our home back in 2001. The microwave broke the first day we used it. Broken glass ended up in my food. Service people replaced the glass, which subsequently broke again the second time we used the upper microwave. I was then informed by Thermador that the microwave actually was not meant to cook the food but just to keep it warm. I did not bother to fix the microwave again. The convection oven never worked welI. We tried multiple times and the food did not cook completely. The upper oven door is very heavy due to the combo microwave feature. The doors have broken three times over the years. We have replaced the hinges twice times since 2001: Once in Feb 2008 and again in Jan. 2014. We were informed by an independent service man that the Thermador hinges are defective and that the company has known about this for years but has failed to inform the consumer. The new hinges that I just purchased apparently are the same defective hinges that I purchased prior. The company has made better hinges because the doors are too heavy, but they do not sell these to consumers. All I asked Thermador was to replace the defective hinges with the improved version but they refused. When our oven broke on New Years Eve, we had a house full of guests. Our oven was 350 degrees and would not close would not close, and it was a hazard to our guests. Our neighbors helped us tie up the oven with rope to keep it from burning the children. We feel strongly that the Thermador oven is an inferior product.

We have a Duel Fuel Thermador range. We bought it about 4 years ago. But due to construction, we have only been using it for a little over three years. At a minimum, we have replaced two circuit boards, two fan motors in the hood and most recently the boiler coil has caught on fire and appears to have partially melted. My three-year old was standing next to the oven. If I had not been in the kitchen to turn it off and pulled her away, it could have been a disaster. I have called and asked for this unit to be removed from my home.

We updated all of our appliances except our ovens, Thermador double wall oven, since they were still working well when we redid our kitchen. They have since failed intermittently, however they are 16 years old. We attempted to service them for repair without a result, and customer service Chris was incredible at understanding the issue and helping to expedite the next step of aiding with a new oven given we are 35 weeks pregnant and need a solution ASAP. They were understanding to our situation and went above and beyond to be helpful and empathetic. I am impressed at the professionalism and promptness of Chris with thermador, and will continue to love their products.

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

After much research we purchased a higher end stove which at the time we paid over $6000 for. We remodeled an old farmhouse and built the kitchen around the stove. Soon after we had it we had to have a few service calls but that was no big deal. Now only four of the burners work and we called out a Thermador service tech who informed us they no longer make parts to fix it. I called the Thermador factory and talked with customer service who also stated they no longer made parts and told us we were out of luck and the stove is 19 years old. That is unacceptable to me. The attitude I received was shameful. Just because an appliance is nineteen years old should not make it obsolete. I assure you I will never purchase any Thermador product in my lifetime and I will ensure any family member will NOT purchase one either. It is hard for me to believe that that just quit making parts and it is not only for my model either, it is for numerous models they misrepresented when they sold them.

Thermador CM302 - We loved this oven for 10 years, then it started beeping for no reason and shutting down. We replaced the control panel twice because it was overheating and burning out due to a design flaw in this oven. We figured out that the cooling fan controls were not programmed to stay on after the oven turned off so the hot oven was burning out the adjacent panel. We tried limping along for a few years by turning the oven on to 100 degrees with the cook timer set to turn off in two hours in order to help the oven cool. This worked for awhile until we needed to heat both ovens above 400 for Thanksgiving. The oven died completely with fifteen guests waiting for turkey. I give thanks that my BBQ wasnt made by Thermador, which has been extremely useless, not even willing to pay for a service call in the event that the repair person was unable to fix the oven. This is an irresponsible company. Once you are out of warranty they do not stand behind their appliances, even if the problem is a design flaw. We will be buying our next oven elsewhere.

Thermador Professional Range - This product came with the house I purchased. It is not self-cleaning. And the light bulb in the oven is almost impossible to change. No clocks or other desirable electronic features. All in all, I plan to get rid of this as soon as I can.

Seven years ago we remodeled our kitchen. Sadly the only location we had for a refrigerator was a wide, but shallow space. Our appliance contractor recommended this Thermador refrigerator Model # KBUDT4875E01, which cost over $14K! Recently the evaporator coil began leaking. We called the Thermador service department who referred us to a local repair company (Alltex Parker) in the DFW area. The service man told us our refrigerator was old, although is has a 12 year warranty. The good news is the $300.00 for parts was covered by our warranty. The bad news is the service call costs us $1500.00 for 4 hours to replace the coil! The service man informed us he sees many issues with Thermador appliances and it is not uncommon for these refrigerator coils to leak. He said he would be surprised if our refrigerator lasted the length of our warranty. This experience has taught me to do more appliance research upfront and to rely on customer reviews!

We paid a little over $25K for Thermador appliances and have had this equipment for almost three years. Our experience has been very poor. Given the price point, the equipment is unbelievably terrible. i.e. Our GE Profile appliances in our prior house had ZERO issues in 5 years and the equipment was 4 years old when we moved it. Thermadors customer support is difficult to reach. Theyre techs act like their is not a larger issue at hand even after youve called them 5 - 7 times over the same issue.1. Double Oven (digital version): The double oven is either too hot or too cold (weve called Thermador 5 - 7 times and every time they come out their techs say Our ovens are within tolerance if they are 25 degrees over or under the set temperature! Literally, the $400 Magic Chef oven/stove top that I grew up with had a more accurate and consistent oven temperature than the Thermador.2. Stove top and Fridge: These havent been so bad. The stove top had some issues with flames not burning even, which was resolved with new hardware. The fridge hinge wore into the plastic which was super annoying.3. Dishwasher: Three years into use, this dishwasher stopped working. Weve spend $500 in repairs and the non-Thermador tech said that Thermador appliances are known to have maintenance issues. Dishwasher will not run. First the pump stopped working, but it turned out there was a wire loose. Now we need a new electronic panel--Im throwing this thing out and buying a Miele or Asko.4. Customer Service: No joke there are times that Ive waited for 30 - 50 minutes to reach customer support. Thermador techs tend to be arrogant and believe their equipment is the best (which wouldnt be a big deal if Thermadors appliances backed up it).I would not recommend Thermador--youd be better off buyings anything/something cheap from Lowes or Home Depot.

I build my kitchen around Thermador appliances... I received my range in December. It kept turning off after 10 min could not use self clean etc. Tech came out to fix...but after coming 3 times with no success my place of purchase decided to replace the whole range. I received a new 60 inch range 2017 model. They dropped it off without installing the unit...so I had someone come who I paid to do install. After install I was getting a cooling fan error. I had tech come again and he arrived after his second visit. He arrived with wrong part. A week later arrived again with wrong part...then called to say he would have to come back because he wasnt able to move unit by himself. Now another appointment a week later. He arrived with a pump to lift oven but wasnt strong enough to lift it...so lucky I was there. I helped him move the oven to install cooling fan. While oven was out I asked if he can pls raise the legs in the back about an inch so unit can be flush with tile. His response was its not my job. After all this and to say its not my job was very annoying...so now he installs fan but Im still receiving same error. I called again. They are sending same the same guy out with a helper.The day of repairs I get a call saying his helper could not get out of his driveway due to snow...really...but I was able to leave house with the same area snow. Now its end of March still no oven. 4 months without an oven to use and taking my wifes taken 10 days off work for them to come and fix. Horrible service. People whatever you do stay away from Thermador. Im am now going to place of purchase and asking them to remove all Thermador stuff from my home. I will be buying Wolf and Sub-Zero. Not sure of the issues I will be having if any with them but it cant be worse than Thermador...worst customer service I have ever come across. Also I paid like 20k for this range. My old oven I believe was a Miele. Ive had for 15 years without an issue. All I can say is stay far away.

We purchased a Thermador Pro Harmony 36 range in 2010 and have been disappointed with it ever since. It was purchased as part of a kitchen remodel package and all 3 Thermador appliances purchased have been replaced over the 7 years we had them, except our oven which only performs sporadically. The griddle stopped working after a year, the circuit board has been replaced, the burner ignitors have been replaced, the broiler function no longer works and the oven door hinges no longer work to keep the door shut. We literally have to push a stool up against the door when we use the oven to keep the door closed. Thermador says they no longer make hinges since the oven is discontinued. And, they couldnt even provide me the name of a parts company to order new hinges. Apparently the hinges are no longer available, anywhere! They are worthless! DO NOT BUY THERMADOR!

When we renovated our kitchen 6 years ago we got all Thermador appliances. The dishwasher has since been replaced (after 4 years and over $1,500 in repairs that lead to nothing), the double ovens work but I cannot read the digital display that shows the time or timer. This has never worked since day one and no matter what the technician tried to do, it didnt fix the problem that area just flashes. My favorite (tongue in check) appliance by far is the fridge. After about 8 months the left door suddenly wouldnt close. We discovered the plastic sleeve that rolls in when closing and out when opening kept buckling and we would have to smooth it over with our hands in order to close the door. Try having anyone under 5 feet do that every time they open the fridge door. This has been repaired 4 times. Presently, the door does not shut again, the fridge turns off every night so we wake to a warm fridge and turns itself back on once we start opening the doors in the morning. The ice maker also stopped working last week. Technician is coming today. I cannot tell you how excited I am to hear what will need to be done and the cost to start the process to fix the problems.If history repeats itself, I will spend a few thousand dollars trying to repair what is wrong, only to discover that I will need to spend more money to try other fixes... since the ones we have done are not working. If you are thinking about buying a Thermador... DO NOT DO IT. Unless you are the kind of person that enjoys throwing money out the window and dealing with a service department that loses interest in you the second you buy their product.

We have purchased a house with 5-year old all Thermador top of the line appliances. The refrigerator had a chronic problem with the ice and water dispenser leaking and not working adequately on any level. I called Thermador, and they recommended their local factory certified technician. He has made one repair with no results. The second repair involved replacing the door on the dispensers, as well as the optical sensors, with no change in results. I called Thermador and received a rude and uncooperative attendant, who refused to transfer me to a supervisor or give me information as to how to contact the service manager. I say, if you are in the luxury item market, you need to have that level of customer service. I think either a class action suit or a social media storm should get Thermador’s attention. Also, remember to research a company service record before purchasing anything.

Built a new home 5 years ago and paid the price to install Thermador major appliances. The oven failed twice during warranty and was out of service about 10% of the first year of operation. Most recently the main circuit board in the refrigerator failed. The fridge is 5 years old and Thermador doesnt make or keep any spare parts. My options are to try to find someone who can rebuild the board or buy a new refrigerator. We are trying to get the board repaired by a free lance computer jock. Well see how that goes. Dont buy Thermador.

I bought Thermador highly recommended products, $14,000 and barely 3 yrs later so far refrigerator freezes food and ice maker has quit, dishwasher leaks water when running and NOW the oven wont keep a set temperature and has numerous quirks. Its really sad for high end units to only have 1 yr warranty. Customer service is horrible to top off the thermador experience. Last appliances were a fraction of the cost and run forever. THANKS THERMADOR!!!! HAD TO LEAVE 1 STAR CAUSE THERE WASNT A NEGATIVE ONE.

Our stove went hay wire after an electrical storm. The extra low burner continually clicks on and off very loudly unless the power is disconnected to the stove entirely. After waiting weeks for a repair, it seems the manufacturers used epoxy to cement the stove top shut so it cant be opened to repair. This stove cost about $7,000 three years ago and it looks like we have to replace it entirely!!!

Do not buy Thermador! I own a 48 oven/range that was installed in 2007. I have rarely used it because it is a vacation home. Parts are no longer available (really?) and it looks like many people are looking for the same part...front wiring harness. This is a top of the line range that almost burnt the house down! I have spent $300 on service reps getting it diagnosed and hours looking for the part online because the service reps can only sell me Thermador parts which are no longer made! REALLY?? And, Thermador customer service...can only say sorry, we no longer make the part. Do they really think that I will buy another $12,500 appliance from them? Anybody know of any class action suits? I own 2 of these units and I am ready to take them down!

We have purchased a full range of new Thermador appliances from Howard’s. We were instructed to make full payment for everything in July to ensure we get all our appliances in time for installation by end August. We are still waiting for our oven and microwave which we are told is on backorder for end October. They blame it on Thermador slow production. Why take our money if they can’t deliver? Calling Thermador to complain is the most horrific experience to go through. They keep you on hold for more than an hour and then cut you off. Twice!!! We have made a terrible mistake going with this brand, I can just imagine how their after sales experience is going to be if this is still pre-installation?!

Weve owned our oven for over 10 years. Ive loved using this Thermador oven. Two years ago, the oven would beep continuously after its turned off. The only way to sop it was to literally pull the electric switch to the oven on the outside of the house. Weve had many repairs... new control panel, oven hinges, new seals, more tech repair visits, you name it. Nothing has stopped this beeping. Evidentially, the oven heats up and hit the panel sensors somehow and the beeping begins! Im frustrated and disappointed in Thermador. Customer service acts as though Im the only person this is happening to. Shame on them! As much as I loved this ovens capabilities, I have to say that Ill never purchase a Thermador again!

The worst service ever! My brand new range had a broken oven glass door and wont heat up to correct temperature. Didnt show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didnt know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element explosion. Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional managers name and address on the Thermador website an hour earlier.

36 pro range dual fuel 6 burner stainless - In the last 4 years we had 2 very serious situations with regards to Thermador ovens. The first incident was in a former home of ours where we decided to use the self-clean mode which we have had a lot experience with other brands in how to use a self-clean mode. After about 25 minutes the glass exploded sending glass throughout our kitchen. Had we not been at home, the oven would have continued to operate with the high risk of a fire. We moved to a new condo which had another Thermador oven. We put the oven on to preheat and again after 25 minutes a fire started in our oven caused by the heat sensor incorrectly reading the temperature. Thermadors response to this leaves us with the impression that they dont care about issues with their ovens even if it means that a dangerous situation could occur.

I was sitting in my kitchen in March, when I heard a loud explosion... It was very scary. I did not know where the sound had come from. Later, when I opened my Thermador oven as it was on the Cleaning Cycle, the entire inside glass was broken in large cracks. When I opened the door, little powder flakes went on the floor. When I cleaned the floor, little pieces came into my skin. No blood or anything, it felt like slivers in the skin. They worked out in a week. So no serious damage, just hurt and bothered me. I dont think any oven glass should break. It was a very expensive downdraft in the counter island type stove. I consider it a serious safety issue. I called Abt to let them know what happened, I was referred to Thermador and it took many calls back and forth. I offered to send them photos of the damaged oven. But, they wanted a repairman to come. So, I lost time waiting and having a man come to say, Yes. It is broken glass. A repair man came out for no charge from Abt paid for by Thermador. Abt repairman said it was a thermo blast and not uncommon. Later Abt said they would submit a claim to Thermador. The door and glass were not available any longer and no other contact was made. I waited several weeks, called back regarding the claim and was told by Abt that Thermador was doing nothing. End of Story. Abt said that Thermador said my stove was too old. It was 20 years old. I understand things do not last forever, however, should glass explode for no reason and their product should last as long as it is maintained and cared for correctly, which it was.I was surprised that Thermador did not write me a postcard or email or call to say that they didnt care what happened... Too bad. But instead, they took no responsibility for their oven exploding. Never ever said, Oh sorry, just really indifferent. I am writing as I do not think that Thermador stands behind their product. This stove of mine had every bell and whistle and was supposed to be top of the line. I was surprised that I was not offered a small discount on a new stove, or even an apology letter. Their customer service is definitely not very good to their customers and they do not stand up for service or care to the consumer. Thank you for your time and I appreciate it if others were made aware of Thermadors lack of customer service and that also to expect a glass explosion in the oven without warning. Watch out when baking if small children are nearby.

My husband and I purchase a stove and a hood from Thermador. We had been remodeling our home for the past two months. In the process we ordered a hood which in turn needed a motor. The motor was shipped to us, which seemed in good condition. It was not until we installed the motor it was not working properly. I called Thermador and spoke to Kayla who in turn told me if we did not have a technician install the product then they would not refund the motor. The motor was obviously defective and or broken before - how would we have known unless installing the unit. Now she stated her manager could do nothing for us. This was very upsetting after spending thousands on a stove and now this motor doesn’t work for the hood - its setting us back another $350 dollars. The customer service I received is poor! Inexcusable when Thermadors product was defective. And they do not want to reimburse or exchange the product. Fan motor **.