I bought Thermador highly recommended products, $14,000 and barely 3 yrs later so far refrigerator freezes food and ice maker has quit, dishwasher leaks water when running and NOW the oven wont keep a set temperature and has numerous quirks. Its really sad for high end units to only have 1 yr warranty. Customer service is horrible to top off the thermador experience. Last appliances were a fraction of the cost and run forever. THANKS THERMADOR!!!! HAD TO LEAVE 1 STAR CAUSE THERE WASNT A NEGATIVE ONE.

I contacted Thermador customer service in AUGUST to request service for my water dispenser. The water button stopped working. It is now DECEMBER. Over the last four months we received the wrong part no less than 3 times. The part is estimated to cost in the $500 range. The technician rigged the button to work on his last visit but it ultimately failed. I called customer service again today - asked for a supervisor who was horrible. No answer/update/information. She told me she would get back to me which I assume will be much like no one has done since AUG. Apparently this kind of thing can take months. I told her it HAS BEEN MONTHS. Please Thermador... come fix my water dispenser!

I have a refrigerator and freezer combo, everything works fine but there is a clicking noise that recently started that my dog is reacting to. It happens twice a day for about 30 minutes and there is one click about every 5 minutes, seems like it is coming from the bottom. Had a repairman to the house, said everything is fine and I cant diagnose it since I dont hear it and of course it happened again the second he left. I dont care but my dog freaks out every time this happens. Anyone out there have any clue what this could be and how to stop it? No warning lights or error messages at all. Thanks!

Was excited about getting a steam oven in April 2015. I like to bake bread. Disappointed that top temp is 450 degrees F. Still, it makes nice (not great) bread. But really upset that the light bulb blows out because its glass enclosure has a seal made of crumbly black stuff that lets the steam right in. When I tried to order replacement gaskets, I was told I had to order the entire glass cover, as well. Rip-off! In this century, gaskets like this should last for Years!

I had sparks in my Microwave as if there was lightning, it took 2 weeks for the Technician to come and have a look, when he came, he said He could not see any sparks, but will order the Mother Board, which will be another 3 weeks., Every 20 minutes the microwave is buzzing with a sound. How frustrating.

Cleaned dishes well but difficult to load. Was told racks were designed for European size dishes! Middle rack had to move as a unit either up or down, couldnt tilt it to accommodate dinner plates below on one side and tall glasses on opposite side of middle rack.

I purchased a blower with a broken internal motor and Thermador is unwilling to address the problem in a logical manner that would reflect what one would expect from a premium brand. As part of a kitchen remodel, I chose a Thermador cooktop and hood insert. Their blower motor was faulty from the moment I first tried to use it to provide ventilation to my stove. This is mandatory functionality in my state, so it needs to be addressed. It took a while to diagnose it because thermador does not have enough techs in the San Francisco area. They finally (after months) diagnosed the problem as a faulty blower motor. I am still covered under the warranty period. The hood insert is inside a decorative hood. The custom hood was created prior to inserting the Thermador hood insert and blower so that the hood is easily removed and replaced, if needed. However, Thermadors techs are not comfortable with anything that is not standard. I was told by Thermador that I would need to hire an installer to remove the blower, so that their tech could then come and replace the blower motor specifically, and then I would need the installer to return in order to re-install the blower. Crazy!This results in my having to set aside 8-12 hours minimum across three separate days (because of service windows. Thermador alone has a 4-5 hour service window) AND having to pay 3 times what I would need to IF Thermador (a) could have done the whole job themselves OR (b) IF Thermador would have allowed the installer to do an a simple warranty exchange of the entire blower (as opposed to just the internal blower motor mechanism). I am using an installer who is authorized to do Thermador warranty exchanges. Thermador would rather their customer spend tons of money and time remedying a situation that they could have prevented with proper quality control processes than standing behind their product. I would expect much more from a premium brand. To me, this is not premium and I would recommend that others spend those premium dollars on true premium brands, such as Miele.

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they cant come during that time.

When our old Thermador oven gave up the ghost, we looked at Thermador plus two other competitive top-end brands. Picking another Thermador was not a hard decision after twenty plus years of great experience with our old oven. We were really sold by the way Thermador has improved their already beautiful stove top. The new unique simmer feature where the burner actually turns off and on automatically is amazing.

Im on my 3rd Thermador full package in my 3rd house. Same pkg 3 times w/ some upgrades: Pro Harmony range, Pro fridge, Top of the line Sapphire dishwasher, microwave drawer, hood. $25k+. The 1st pkg was good. The 2nd pkg had issues w/ the range. Spark units were intermittently working. Repaired, worked fine. Dishwasher recalled electrical shocks or leaks. Dont remember. Microwave/dishwasher made by Bosch worked well.Now 3rd pkg. Fridge auto door assist mostly doesnt work. Replaced parts-still doesnt work. Gave up. The range is THE WORST! Ive had 12 repair calls.. 4 of 6 burners are blasting like blow torches since day 1. Theyre super loud. The repairman said tech support told him Its supposed to be like that. I appealed because my last one didnt do that. Thermador told me to convince the boss to help even tho she agreed that theres something wrong with it. This is ridiculous! After replacing almost every part in the range w/ 12 service calls. Countless phone calls! 4 burners still blast like blowtorches. I memorized the model # PRG366, $6300. Replaced regulator twice. Gas company checked pressure twice. I need a replacement, but Thermador isnt helping. The PRG366 at my last house on the same street didnt do this.

This is a Thermador, built-in, French-door fridge/freezer (Model #T36IT800NP), only 2 yrs. old that cost approx. $8500, uninstalled, pre panels. The design is very poor to begin with. The shelves span all the way across the interior. Having split shelves that allow different height items (like most French door refrigerators) would allow far more versatility in storage. As it is, all tall items must go in the door which means condiments clutter up the only three shelves. Within the first year, the seal on the left door started to fail. Next was the ice maker (made by Samsung!). The water filter needs to be changed every 6 mos. The first change was fine, the second change was not recognized by the computer and the change filter display was constantly illuminated. I had a service tech out who suggested I try another filter, perhaps my replacement was defective. I could ignore the display, but it quit making ice. Then it started making ice again sporadically. At this point, the tech suggested I order a new ice making unit and filter valve. Before I could even place the order, the machine went hyper and made so much ice it overflowed (supposed to have a sensor to prevent that) blocking the back of the freezer drawer so that it could not close. After removing the ice blockage, the flimsy top freezer shelf (which holds the ice bin) would not close and small piece of plastic that kept it in place fell off. Upshot, had to turn off the erratic ice maker, permanently remove the top shelf and bin, and we now have no ice mid-summer.I did my research and had ordered a KitchenAid, problem with stocking and time crunch so ended up with this very expensive and disappointing model on the recommendation of the sales person. Massive mistake! Top of the line machines should NOT be made with cheap parts. It also appears that the warranty will not cover any of the parts or labor to replace. Ive built many kitchens, but this is the first appliance that Ive ever regretted purchasing. Caveat emptor!

Thermador 48 double oven ,4 burner, grill and griddle - We remodeled our kitchen in 2005, and I purchased what I thought was the best cooking appliance available. I was sadly mistaken. The small left side oven no longer works properly and can only be used as a warming drawer. The temperature will no longer go above 120 degrees. The part needed to repair this I am told is $900 plus labor. I doubt if I have used this oven more than 25 times since it was installed. I’m very dissatisfied since the oven we replaced (not Thermador) had worked perfectly since 1986.

Thermador Double Oven C302US - Re-did the kitchen about 10 years ago with high end appliances. The Thermador Double Oven had been giving beeping sounds the past year, but now a F24 error comes on and the touch panel stops working. Have to shut the breaker off to stop the beeping. Called Thermador for the part (Glass Touch Pad 00368774) and they said it is discontinued. Told to go search ebay. No one has it. An almost $4,000 oven is now useless.

Bought and professionally installed 48 dual fuel Pro Grand Thermador Range. Oven temperatures are 40 to over 100 degrees low. Serviced by certified Thermador repair THREE times and they report no problems but my oven still wont bake. Thermador sent sales rep on third repair visit to bake cookies to show me how oven works... However per recipe, 350 degrees 11-15 minutes resulting in pale underbaked cookies over 30 minutes later. He documented the facts but after 10 days, I havent heard a word... Weve had range 4 months and still problematic! Thermador Rep doesnt want to believe anything is wrong with range even after witnessing failure to bake... with all my written documentation and ruined food. Ive even gone as far to bring identical dishes to bake at local Thermador Appliance Store with positive results, so I know baking is possible in a Thermador oven... just not MINE.

Bought a full kitchen suite of commercial grade Thermador products in 2013. Got the one-two-free promotion so a great price point and other leading brands had equal pro/con review. Have had continual problems since day one; oven has been repaired 4 times for motherboard, temp dial, heating consistency, burners not igniting; freezer ice maker repaired 3 times for clogging ice buildup which shuts down the ice maker and needs to be re-set. Still clogs and quits but I have stopped calling for expensive repair visits and now turn off the freezer for 10 minutes to re-boot the ice maker every time it clogs (about every other month); refr has salad makings consistently condense and rot with water after two days.Read all the manuals, following instructions. Today needed to change out a bulb in the oven and find the lamp housing installed backwards in the very back of the oven, making it almost impossible to get a screwdriver in to pry the glass lens off (well, actually havent got this accomplished yet so maybe it is impossible). The auto-shut off for warming drawer (as part of range) has never worked. Repairman said he could replace drawer for $1,000 - think I will place a $.01 post it note on it for turn-off reminder. Products all look great - but look for other brands! I would not buy Thermador again and as an architect I have my clients look at any other brand first.

The oven stopped heating and the repair company said we need a new control board. Guess what, Thermador no longer makes the part so the oven needs to be replaced. After talking Thermador customer support guy, I was told that I need to replace the three piece combo even the microwave and warmer are still working. Can you imagine the quality and service they provide for such a high end appliance? My old oven kept working for 30 years. They just assuming we can throw everything out and get new ones every few years? I just dont trust them. Does anyone on this board have gone through similar ordeal? Is it possible to only replace the broken oven? It seems to me these have separate controls and why we have to replace all of them when just one thing breaks. Thanks in advance for any help or suggestion.

We purchased a high end Thermador Dishwasher 3 years and 10 months ago. We had a Whirlpool dishwasher that lasted about 12 years, which we replaced with a nice KitchenAid that lasted about 7 years. We then decided to upgrade to a high end Dishwasher in December of 2015. We purchased a Thermador Stainless Steel Dishwasher because we were told it was a much higher quality machine than the Whirlpool or KitchenAid and it would outlast them all. It lasted only 3 years and 10 months before the heating coil quit working last week. Now it only washes with cold water and grease or butter stays on the silverware and plates. I called our local repair service and they said to contact Thermador because many companies will go ahead and cover repairs within a couple years of the warranty expiration. I called Thermador and they will not cover the repair diagnostic visit nor the parts if it is the heat coil, which is what the error code says that it is. I asked the representative to ask the supervisor again and he said we would have to pay for the first repair visit and he may consider covering 50% of the part ($54) only. I was shocked that the Thermador quit working only after 3 years 10 months of light use by only 2 people (1/3 of the time of the Whirlpool that had heavier use at that time) and then that Thermador wouldnt cover the complete repair even when asked nicely twice. I wanted to make sure others were aware and warned before they pay extra for a Thermador Dishwasher that may only last a couple years.

My range is 4 years old. Finally called Thermador directly and they confirmed what the repair person told me. Once you turn the oven to a certain temperature you cannot adjust it, no turning down that pie thats been in for 15 minutes. You have to turn the oven off and let it cool down. And you cant leave the oven door open or else youll burn out the board that sits at the top of the opening. BIG PROBLEM for me. Cant believe that my $7000 stove doesnt have this feature. Love the burners though.

When I remodeled my kitchen, I opted for high end, expensive Thermador Appliances. My double oven needs to have the touchpad replaced. Part not available. Unbelievable. My appliance will have to go to the dump instead of being repaired. Now I need to purchase and install another oven. Thermador does not take care of their customers, DO NOT BUY THERMADOR PRODUCTS.

As part of a SF Bay Area remodel last year, we were excited to replace all appliances with Thermador top-line products. We spent about $30,000, anticipating a great kitchen experience with their products. Instead, we were utterly disappointed and left wishing that we had picked almost any other appliance brand! The Thermador Convection Oven Microwave MC30WS/01 is a nightmare. Every single time you have to use the microwave you have to endure a 2-second ‘boot-up’ process that flashes “Thermador” accompanied by a loud tinny tune. WHY??Then it takes 3 steps to select a simple microwave setting to finally get it going. But, if you start the unit and step away to do anything else (which is what you do all the time!) it will hammer you with a loud alert jingle that it is done - not once or twice, but again, and again, and again and again and again and AGAIN… a total of FIFTEEN TIMES! WHY?? And there’s no way to silence this “feature”. For $3,000 all we bought ourselves was a dose of daily aggravation. Similarly the Dishwasher DWHD650WPR/13. Once it completes the wash cycle, it too announces repeatedly - SIX loud beeps which repeat over and over SIX times, even in the dead of night.. and the only way to stop that madness is to go and open the unit’s door! It makes us wonder if these products are designed to impose upon the user rather than to do their job and sort of disappear in the background? For instance if a user starts the dishwasher at night, does Thermador expect her to stand by until the cycle is complete and they can kill the alerts so that a guest sleeping in an adjacent room doesn’t get disturbed? Or if a user starts the microwave, are they expected to physically stand by so that a string of unending alerts don’t wake up a sleeping baby? It is as if the people who designed the products never used them themselves. Otherwise it is hard to understand how anyone, especially a company like Bosch / Thermador, would let this stuff fly. We’ve never been so disappointed with appliances in all our lives, certainly not ones that are so expensive.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

Do not buy Thermador cooktops. This company does not provide high-quality products. When their product fail to operate, it is the customers problem. Their customer service personnel are awful and will say anything to the customer and make false statements to the customers. I will never buy this product again. I also plan to call, email, etc. and tell everyone I come in contact with not to buy this product.I purchased a glass ceramic stove top that stopped working after three weeks. They claimed it had been repaired; however, they kept the stove top for about six months. I have used this stove top for only two years. The entire stove top stopped working, and Thermador told me it was my problem and I would need to have the stove top repaired. Thermador products are expensive, but they are very poor products with no quality added.

We purchased our unit Thermador Pro Grand 48in stove around 2009. Have had nothing but problems with the unit. The biggest being the big oven is undependable. I complained constantly that my food was not cooking properly and everyone thought I was nuts. When I start the oven, I can hear the gas come on, then it shuts off again immediately. Today, July 21st, 2014, after replacing parts in Feb. 2014, I have to call someone again because it is broken again. We average 2 service calls a year with parts and labor. This unit also has a design flaw. The electronics sit under one of the burners and if you have a boil over you are in trouble. I am so hugely disappointed in this product and would not recommend Thermador to anyone.

New build - purchased 4 24 inch units, 2 fridges, 1 freezer with water, ice, and 1 wine fridge. I ordered factory stainless steel doors - why did they come disassembled. Why can I NOT order left swing from factory? No self close.

Let me count the ways I am fed up with Thermador. I purchased a package of expensive thermador appliances. The oven has not worked since the day I bought it—2 years ago. The service is next to non existent. Was supposed to have a service call today and when I called the service # (after being on hold over half an hour) and asked to speak to the supervisor, the rep hung up. Can’t speak with anyone with authority to do something. Can’t believe I will actually have to purchase a new oven

I installed a 5 burner Thermador luxury optioned gas cooktop around 24 months ago. After repeated expensive repairs, scary operating issues and very poor customer support as so many here already reported, this cooktop was slightly modified and plopped into our outdoor poolside entertaining area. At least it couldnt burn anything serious down to the ground out there. Like our house.. The burner ignition problems started after a few months. Followed all the advice in the manuals and from Thermadope call center zombies; tried to arrange service calls, different techs came out several times over the ensuing months and replaced ignition modules and other parts. The appliance just kept failing to operate. After enough frustration, I bought a cheap Chinese gas cooktop that had great reviews and swapped the Thermador clunker out. No problems with cheapo cooktop at all. Ever.Before I chucked the Thermador luxury boat-anchor into the recyling bin, I thought, what the hell, I’ll try to repurpose it. First thing I did was measure the temperature inside the cooktop while a couple of burners were on for about 20 minutes. Incredibly, it was running over 150°C inside where the electronics were located! Even if Thermador used high-temperature military or space grade components, it was still WAY too hot for any electronics to survive in there very long in those conditions. I waved goodbye to any hope of salvaging a normal operating cooktop with a Frankenstein electronics transplant. So, I removed all the cooktop electronics and wiring in a few minutes with some wirecutters, plopped it into the old cooktop opening place by our pool and now use a dollar-store butane igniter to fire up my castrated ‘luxury’ Thermador cooktop. Having it by my pool makes me look a lot richer than I am! ????

When we purchased $18,000+ on Thermador Gas range, Built in oven/Microwave and Dishwasher we were never told that we were in a no service area for repairs. Trying to work with Thermador customer support to find an appliance service repair shop to service our under warranty products has been a nightmare! We only live a few miles from Hermann, MO but customer support has to negotiate a service rate with a repair shop and most shops wont comply. Unbelievable!! Thermador products are not worth the price you pay!! We thought buying a better brand name like Thermador would give us good quality for many years. Not so!! We even sent an email to CEO of Thermador with no solution. Our warranties will be up January 2021 and I have no idea how we will get service after that. Im sure we will have to reach deep in the pocket book for that! DONT BUY THERMADOR!

It was a good size for me because I live alone, but if you have family members I recommend a bigger one. However I found it useful and very spacious for my personal needs. It worked fine like any other freezer. The ice machine worked just fine as well and I never had any issues with it. Overall it was perfect for me. I do not care much for the way a freezer looks. The freezer though went perfectly with my kitchen and fit just right with the counter tops. I believe I paid a fair price for it. I also thought that for how long it lasted that it was worth the price and the time it took to install it.

I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part. I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty. I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this companys products. I am a contractor by trade and like some of BSHs products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and thats about the only nice thing I can say.

We purchased a Thermador oven 2 years ago and it hasnt been working properly from the very beginning. We have gotten gas smell coming from the oven. Thermador has either come out to fix it or sent a subcontractor to fix it now 3 times. Each time the technicians instruments register an of gas. The technicians suggestions range from altering the settings inside to replacing parts to replacing the oven door. It originally took 3 attempts to install it properly. When first being installed, the hood was attached partially to my ceiling but the installers informed me that it wasnt their job to install the exhaust hood. Why would I need to contact Thermador specifically to have the hood installed, when I obviously purchased both? Last week I noticed the gas smell again as I was cooking bacon in the oven. I took the bacon out and clearly half the bacon was cooked and the other half was very underdone. The next day was Thanksgiving and the same happened with the turkey. I took photos, one leg was still bloody and rawish looking while the other leg was completely done. Plus there was a strong gas odor so I know something wasnt igniting in the oven again. This has been going on since we purchased the oven. I called technical support and they informed me they couldnt get a repair person out until January, and its November right now. The thing has never worked properly, they have some nerve telling me they cant come out and fix it until January. So they gave me the number of the subcontractor they refer people to and I called them several days ago. I had to leave a message. The next day I received a call that my information would be sent to the technician who would call me to schedule and I have not as of yet heard back, 3 days later. I will absolutely never deal with this company again.

I got so sick of it being fixed that I took out insurance with American Home Shield. Another disaster, it never kept the right temperature. The self cleaning was terrible, so now I said let me buy new ovens. When I went to buy new ovens, any brand they discontinued the size. Nobody was ever able to fix it so now I have one oven that barely works. Totally fed up.

Thermador Professional Pro-Guard Model PRL486EDG/02 - After reading many of the reviews on this website, it is fitting that we share our negative experience as well. Many of the issues posted by other owners are the same we have experienced - small oven explosion, XLO burners not working, replacement of both oven controls and most recently, ovens not operating. The stove is 5 years old and was purchased new. The first issues began shortly after moving in to our new home. The local authorized service representative really didnt know much about the equipment. We have since found a local repair rep who has tried to repair each issue and has gotten timely tech support but for the most part, it has been to replace a part. Currently, every feature is working; however, we do not recommend buying a Thermador product due to lack of meaningful warranty, customer support, and the cost of ownership. We will replace it rather than invest any more money in life support. Had we discovered this forum before we purchased the stove, we would have chosen another manufacturer.

We remodeled our kitchen and chose a Thermador stove. Four gas burners, an electric griddle in the middle and the oven. From the start there was a terrible odor like wires burning. The griddle never worked well. A couple months later nothing works except the gas burners!! Have had 5 visits from the appliance repair company in our area and 2 parts replaced, actually 3 as the first one didnt work. Very Very Very slow responses to our problem from this company. Wish we would have purchased a Wolf. Its almost time for snow in MN and the grill outside will not be as convenient. DO NOT PURCHASE THERMADOR, my opinion!

The product works as expected. I have not had any issues or problems with the product since purchase. Its easy to use and operate, and has all the features you need in a range. It simple to use and efficient. I am extremely happy with the overall value. I was able to purchase at an amazing price. I actually spent less than I had budgeted for, which made me very happy. It looks great, works great. I am extremely happy with the appearance of the product. Considering I was able to get it at an amazing price, it still looks modern and stylish. It looks a lot more expensive than it actually was and it matches my other appliances, and looks awesome in my kitchen. The size of the range is perfect. Big enough that I can fit larger items in the stove and cook multiple sides on the range top. But its not so bulky that it looks obnoxious. It fits perfectly in the designated area.

We purchased this unit (Thermador Dual Fuel 30 Range - Model PD304BS/07) and twice now the control mechanism/thermostat had been replaced, and two air switches and fans also. Thermador takes no responsibility for repair or replacement. We have spent over $1,000 repairing the oven and currently its not even working. Do not buy Thermador. They are terrible units with terrible customer service.

Our stove went hay wire after an electrical storm. The extra low burner continually clicks on and off very loudly unless the power is disconnected to the stove entirely. After waiting weeks for a repair, it seems the manufacturers used epoxy to cement the stove top shut so it cant be opened to repair. This stove cost about $7,000 three years ago and it looks like we have to replace it entirely!!!

I purchased $20K in Thermador kitchen and BBQ appliances in 2012. Products are attractive and appear well built and have generally performed OK, but Customer Care has been consistently terrible. The cooktop hood collects oil in a tray which leaked oil and stained our granite backsplash. After two service calls we fixed it ourselves, but too late for our backsplash - see a similar earlier posting also on this site (This is a simple design fix which any design engineering student could identify and remedy). Refrig unit failed recently after six years, and is still under warranty for parts.However, Thermador has no authorized refrig service provider covering this area (where we purchased from their dealer) and will not provide warranty parts to a non-authorized servicer. The BBQ unit does not distribute gas evenly and one side is always much hotter than the other. The Bosch dishwasher works well but retains a residual food odor - its stainless steel but plastic parts seem hold the odor. We havent bothered to approach Thermador on this. Thermador quality is way under part, and the company is very poorly run with respect to customer experience and satisfaction.I live in one of the fastest growing upscale communities in Southern California - one would think service availability for this area would be a priority. Nope. I have always been polite and respectful in my calls to Thermador - the first level staff is polite and tries to be helpful, but supervision and management has been curt and annoyed with my requests for help. Wish I had found this site prior to our purchase - we surely would have gone elsewhere, and you should too.

Thermador Double Oven Model MED272JS installed April 2014. August 15, 2014 turned on the self cleaning mode for the upper oven for the first time, about 20 minutes into 1 1/2 cycle, heard a loud pop and noticed the interior glass shattered.

We bought this 36”, 6 burner stove new From a local appliance store. We have had multiple calls to have repairs made. 4 times for gas leaks, not a great experience, 4 different occasions. We have had to have two igniters replaced. I also had to have some control unit replaced after a pot boiled over and shorted out this element. That cost us $849. Now with the oven never heating to the desired temperature, and servicemen saying there is nothing they could do, the oven just won’t work at all. The parts to repair it are$2650 without the service call and installation. We paid over $5,000 for this piece of crap. After contacting Thermador, they offered me $ 200 off on parts. A range is suppose to turn on heat up and bake, cook as needed. What a waste of money and terrible customer service! Don’t buy one!

Thermador SC302T Double built-in ovens. - There have to be the worst appliances for parts availability, reliability and service. You pay Cadillac prices and end up with Yugo reliability. Although the oven is now 12 years old, during this time, it has been nothing but trouble. After the first year, the display started to fade until it was gone. Clearly, someone decided to save 1/10 of a cent per oven by using poor tolerance capacitors in a hot environment. Hey, they made an extra cent, and the customer had to pay 125 dollars for the part and a couple of hundred for a service call. Fast forward two years, same story. The second unit died a couple of years later. By this time, there were no replacements, so I sat with a dark screen for a couple of years. Some time, Thermador changed hands and BSH started making the displays, AND control panel as a unit for 450 dollars. The upper oven temperature was failing, due to the temperature control module. I purchased the board and control, and made the replacement myself. Im sure that in another 2 years, it will need to be replaced again by which time I suspect the parts will be obsolete and unavailable.

I purchased a $6000 Thermador range, the leg covers were wrong size. I called the non-existent customer service, after waits of 45 min or more I talked to the installation hotline which is actually an ignorant whose only purpose is to transfer the call customer service. Once with customer service, you realized they are as ignorant about their product as the previous person, they decide to send a technician who came to my house a week later and could not install the leg covers. Of course no follow up, so after several calls and long period of waiting on hold, Thermador finally said I had to buy new covers because the unit I bought was a floor model and they are not responsible for missing or wrong parts on floor models. Stay away from Thermador.

Since installing my new kitchen two months ago with the Thermador package of appliances I have had TWO major problems.1. After having the appliance taken out of the box and install (plugging in) my refrigerator, neither the fridge or freezer got colder than 70 degrees. I called Thermador and they walked me through steps to resolve the problem but to no avail. Thermador proceeded to refer me to two contracted repair services on Oahu. In the meantime I called the Authorized distributor (Servco Appliance Company) and informed them of the problem. They were able to expedite the service (and that was a week later). The service people came out and pushed the same buttons as well as read the manual, coming to the conclusion that my refrigerator was not working and would have to order parts...not having any idea what part! The next morning I got a call from the service company and was told the same thing and was told they would have the parts expedited and it would take 5 days to come in. In the meantime I called Servco and demanded that they get me a new (in the box) refrigerator. FIVE weeks later while waiting for my New refrigerator I received a call from ACE Appliance repair service saying they had just received the parts. I told them to forget it and contacted Servco for and update on my new refrigerator. Eight weeks after the service call, I finally got my new appliance. Now I have noticed a condensation problem on the side of the freezer door.2. Two and one half weeks ago my newly purchased Thermador built in oven stopped working. Error code E118. I must have used the oven 6 times since installing it, the same time as the original frig. I called Thermador again and was walked through the reset procedure (turn the 220 breaker switch off for 5 minutes then turn back on). This had no effect on the problem... it took 10 days to get a service man out here. Again we went through the whole thing again. He called Thermador and he was told E1108 meant a problem with the fan and it had to be replaced. I new that even before he walked in the door. Just google it!!!!!! I am told that NO PARTS are stocked in Hawaii and at a minimum it will take another 2 weeks before he comes out again....That is over a month without an oven and the clock is ticking on the warranty. I would not recommend this brand as they have no credibility.

Thermador CM302 - We loved this oven for 10 years, then it started beeping for no reason and shutting down. We replaced the control panel twice because it was overheating and burning out due to a design flaw in this oven. We figured out that the cooling fan controls were not programmed to stay on after the oven turned off so the hot oven was burning out the adjacent panel. We tried limping along for a few years by turning the oven on to 100 degrees with the cook timer set to turn off in two hours in order to help the oven cool. This worked for awhile until we needed to heat both ovens above 400 for Thanksgiving. The oven died completely with fifteen guests waiting for turkey. I give thanks that my BBQ wasnt made by Thermador, which has been extremely useless, not even willing to pay for a service call in the event that the repair person was unable to fix the oven. This is an irresponsible company. Once you are out of warranty they do not stand behind their appliances, even if the problem is a design flaw. We will be buying our next oven elsewhere.

I purchased a Thermador gas range years ago for $5,000.00 new. Since I purchased it has broken down at least 8 times. It was replaced new one 1 year after purchase because they could not fix it. The new one has broken down several times since replacement. The stove portion will not light. Thermador service fixed it recently, it lasted one day. Thermador service is the worst repair service out there. They do not care about their clients. They are rude. This range is a piece of crap. DONT BUY THERMADOR.

We bought a very high end Thermador dishwasher, DWHD630GCM, about 20 months ago. Four weeks ago, its lower pan completely broke so we called their repair service. The repairman told us that its not reparable, but Thermador should replace it because the hinge is not broken and hence the pan could not have been broken by us. We called Thermador to replace this dishwasher, but they flatly refused by saying that there is no manufacturing defect in this dishwasher. It is patently absurd that the bottom pan can break by abnormal use but the corresponding hinge on the door does not break.

Biggest mistake ever. I bought a Thermador 38 range for $8,000.00 in 2002 and have been repairing it ever since. First the overhead lights quit working. Then the knobs starting falling off. The main oven has never held even heating and now Thermador tells me they have discontinued the parts I need to repair the oven. Thermador, Bosch, Gaggenau are all the same company. Avoid them at all costs. Get a Wolfe. My parents Wolfe is still working perfectly after 40 years. Thermador: biggest mistake ever.

Not even approved Thermador service companies will work on this unit. It requires two men to take it out to work on it. No one wants to do it. So far, I have paid one Thermador service company $359.66 upfront for half of the repair bill to repair the oven which is burning all the food and the microwave which hasnt work since the first year I purchased the unit. The repair told me after promising to show up two different times that he could not get anyone to help him remove the oven unit and it was too heavy for him to do his own. He has not returned my money. Next, my interior designer called the Thermador headquarters in Dallas. They charged me $59.99 upfront and said they would have a company approved repairman contact me. He contacted me but never came to the house. He too said he could not get anyone to help him take out the unit to work on it. He is no longer following up with me. I am currently using my 30 years old Black and Decker toaster oven which still works great. I am a Realtor for 26 years and homeowner here in The Woodlands. Many high-end homes use Thermador. Big mistake. My experience with Thermador has been expensive, time-consuming and hugely disappointing - a total waste of money.

I bought a Pro Series Thermador Dual Fuel 8 years ago. First off, I will say I love the simmer burners. The best feature. However, everything else sucks about this range. The oven is awful, with inconsistent temps. Ive spent $2000 on repairs (3) and Christmas morning after I put breakfast brunch in the oven, it quit working. Ive had it with this piece of junk. I am only thankful that I did not pay the full price of $5800 when I bought it. If you need a high end range, get a Wolf. I am not spending another $800 for another repair on this thing.

When we remodeled our kitchen a few years ago, we purchased all new appliances from the Thermador/Bosch... We have really enjoyed the big fridge, the oven and microwave...the dishwasher has typical Bosch problems, including a sticking soap dispenser door and fast build up of clogging in the arms...but, its really quiet and great when its working properly. The glass cooktop blew its control module, and took some time and expense to have Thermador fix it... They brought the wrong replacement unit first, and only got the right one when we pointed out their errors and pointed them to the correct unit... It cost about half the price of the unit to fix...so, not so good on repairs. Overall, the appliances are lovely, quite pricey, and not nearly so reliable as one would like.

Got a lemon. Simple as that. Brand new $6,500.00 stove not functioning properly, on broil or bake, intense amount of heat and smoke coming from stove after it is heated. I do have a good vent system and must have it on, otherwise I would have the alarm go off for all the smoke that builds up and seeps out of oven. After 2 technicians I am told the blower element needs to be replaced. Brand new stove and parts need to be replaced??? Unacceptable!!! Newly installed and after a few uses with manufacturing defects it should not be considered safe to use. Thermador is only willing to replace parts and not replace.

Thermador Professional Range - This product came with the house I purchased. It is not self-cleaning. And the light bulb in the oven is almost impossible to change. No clocks or other desirable electronic features. All in all, I plan to get rid of this as soon as I can.

I have a very expensive Thermador freezer. It with keeping proper temperature in October 2021. Contacted Thermador on 11/4/21. It takes a month or more to actually schedule an appointment and Ive had 4 service appointments since and its still not fixed. Its been over 5 months with no ability to even talk to a supervisor or get any positive action from the company. Its the worst customer service Ive ever experienced.

This 48 Range #PRD48JDGU has been giving me problems since I purchased it. At two months old the small oven went out. Then the control panel needed to be replaced. Then right front burner had to be replaced. Next Left front burner had to be replaced. Now the small oven fan wont turn off, and door will lock and unlock. I had to turn off entire unit. For fear that its going to cause a fire. Customer Service is a joke. They put you on hold forever. I really believed in this company. But I guess because they have been around 100 years. They really dont care about the customer. As long as they are getting paid.

We have now had our unit for 2.7 years now! I wrote about our numerous oven problems regarding faulty control panels previously. We are now waiting for our 5th oven control panel and just completed replacing the control panel in the microwave. Thank God we have a home warranty policy because something breaks on this unit at least every six months. I am 60+ years old and have owned many brands of appliances. This is by far the most unreliable brand I have ever owned.

Thermador oven would not ignite. So I called Thermador Los Angeles to schedule a tech visit. The earliest they could come was 10 days later. Technician diagnosed the problem but did not have the part. 4 days later on 2nd visit he could not find the part and told me his company did not order it. 2 weeks later they told me to expect 3rd visit from same Technician. After waiting past schedule hours I decided to call Tech myself. Unfortunately poor guy felt bad because he did not have the part even for 3rd visit about 40 day after initiated service call. After I called company to complain I was told that the back ordered part is expected to arrive on April 1st. This would 3 month and no one told me about back order.Finally after talking with someone in charge I was promised a call back on Monday following week to work out some kind of deal with their partners that had that part. AND NO ONE CALLED, what horrible experience to wait 3 month for a part?? Needless to say I would never recommend the brand that I spend good money for and cant get customer service that is run by incompetent staff.

I have a 48 inch professional Thermador Range. Model # PG486GEBS/12. It came with the house when we purchased it. The house was new construction in 2007. Since the first year that we have had it, it has broken 14 different times and we have spent nearly $8,000 repairing it. The burners have broken a number of times. They wouldnt light at all. Ive replaced the simmer kits at least 5 times. The oven has also broken at least 5 times. Needed spark modules. Then there was the oven door latch that locked itself 4 times. Ive needed control board kits at least 2 times as well. Its a dual oven. It would turn itself off and not heat or it would not ignite at all. The burners on top would short out all of the time. I work full time and if we use the burners or the oven twice a week, that would be a lot. I finally got wise and called Thermador and they were awful and unhelpful. Last year, they did replace the parts for the burners for free but it took months for me to get them to actually send the parts. I had to provide more documentation than the Warren Commission had on JFKs assassination. This time around, the oven is broken again and needs an $800 repair. They offered to send me replacement parts for 50% of the cost, even though we have had nothing but problems. I declined their offer and am ripping this piece of garbage out of my house. They do not stand behind their products and the people that repair this appliance have stopped selling Thermador products completely. They look nice but are garbage. Do not spend the money on their ranges.

The device is a decent size and fit the area we had for it. It didnt take much to get it in the right position for it to fit snugly. Very good performance of the device. We have had no issues with how it runs and we use it constantly. Only once have we had to unplug but that was during a power outage. Very nice looking machine with some nice trim details. This looks like a quality appliance and would help the looks of most any kitchen. I have enjoyed this refrigerator immensely and really like the brand and functions. If youre in the market you wont go wrong with this one.

I purchased the Thermador appliance package that included the Sapphire dishwasher in 2020. Since day one we have had nothing but problems with the dishwasher. Dishwasher not drying- then after the first use we got an error code, then after the technician came to fix the issue, the floor display stopped working and the dishwasher drying cycle again failed. I had heard from friends that the Thermador dishwasher was no good and now I understand why.... How can a company peddle this garbage?I am requesting a new dishwasher as I don’t think it’s fair to have bought this lemon that never worked from the beginning. Am being told by the supplier- Ferguson’s that we must have 3 service calls before a new replacement can be considered. With Thanksgiving on the horizon I’m already fearful that it’s going to be a disaster. I always stood by Thermador products- but if this issue doesn’t resolve soon- this will be the last time I ever purchase one of their products.

I live in British Columbia, Canada. I have a Thermador gas stove PRSG304 which I love when it is working. It is the heart of my house. HOWEVER it requires replacement of switches and the BK igniter about every two years at a cost of about $300. So now we are looking at about $1,000 in repairs since I have had it. I have sucked that up, but now I cant even get service. This year, the local authorized repair guy took three weeks to come out, said hed order the parts and then never came back despite phone calls. The second authorized repair guy could also not get out for three weeks and then did not show up for scheduled appointments twice, also despite calls and confirmation, so I gave up on him. I finally got in touch directly with Thermador Canada. They sent out a guy three weeks ago who said he would provide me with an estimate and order the parts. Still no estimate for the repair. They say hes coming back on November 15th but I have no idea of what its going to cost. I have phoned them 4 times and still nothing even though they commit to getting back to me. I have now been without two burners and my oven for several months. Why on earth would I ever buy Thermador again???? All I have is a beautiful piece of junk in my kitchen.

It is amazing these oven units cost so much, considering they are so poorly made. However, my biggest problem with Thermador appliances is that the authorized repair people are laughably inadequate. Guy came to fix our oven and was beyond insulting to me. I requested a second guy, who fixed the first problem but then did something that incapacitated 3 out of 6 of our burners, which had worked perfectly when he walked in the door. He told me it would be another $1000 to fix the burners. Really? In the last house we rented, we had a Thermador microwave which did nothing but turn food into a slimy mess. Popcorn could not be made in the microwave. Really? This brand seems awful all the way around.

I purchased a pro style Thermador range/oven in 2008. It worked 2 years. Beginning in 2010, Ive replaced the ignitor every year, at a cost of almost $400. I expected this range to work since I paid about 10 times more than I would have for an average range. I will never buy another Thermador ANYTHING. The company that services the oven does excellent work. Its not them. Its THERMADOR.

Leaking Brand New Thermador 36-Inch Built-In Refrigerator (KI KBM36US). Model Number: T361B900SP/09. FD: 9812. Serial Number: 100481. We moved into a new condominium in September 2020 with brand new high-end Thermador appliances which we paid a high premium for. We adored the brand and its sleek design. Unfortunately, the Thermador refrigerator has been nothing but a nightmare for us. January 2021: It stopped cooling and became warm inside after barely 4 months of use. Feb 2, 2021: We created a ticket with our building management and the breaker was reset. Feb 9, 2021: The refrigerator was still not cooling so a service call was placed with Thermador. We were told that they are not on-site so we have to wait for an ETA but no one followed up. Feb 16, 2021: An urgent service call to Thermador. Feb 24, 2021: We were informed that a Thermador technician won’t be able to come until March 11 since they were so backed up. March 18, 2021: A Thermador technician finally came. He replaced the inverter board then quickly fled by saying “it’s fixed but takes a few hours to lower the temperature....” He never returned for follow up.April 2021: It is still not cooling. May 5, 2021: Second Thermador technician came and we were told that a new compressor is needed after he inspected the unit. We have to wait for the replacement part to arrive before they return. May 17, 2021: Third Thermador technician came back with a new compressor but he noticed a complete leak of refrigerant, which he determined to be the culprit (which probably makes sense since this refrigerator never worked in 2021 despite having reset and changed parts). We were told that we will likely be without a refrigerator for three months and repairing the fridge would take even longer till September. The technician did put in a request that the refrigerator be replaced as the leak is apparently in a difficult area to try to fix so no guarantee of functionality even after the repair in September. Both I and my wife have complex medical conditions requiring a modified diet but without a functional refrigerator for the last five months, we have largely relied on take-out three meals daily. As a result, our blood pressure and blood sugar have been significantly elevated during our last medical check-up. I am also on injectable insulin requiring refrigeration. I have relied on a small old refrigerator I borrowed since the Thermador malfunctioned in January and I am so worried that it will fail and ruin all my medications. We understand the delay related to the pandemic and we have been more than patient through the long daunting process. However, the service from Thermador has been completely incompetent and neglective, resulting in much hardship for our daily life, medical and mental health. It is absolutely unacceptable at this point and we request Thermador to replace the refrigerator as soon as possible!

The oven self-clean never worked. I am going on my 4th ERC mother board. Ive replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, its not working again and they want me to pay to have it repaired again. Im so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

Easy to use, easy to clean up. It’s a quick oven as well. Love it. I like the idea of multiple uses for the one oven. It’s a microwave, it’s an oven, it’s a convection oven.

We recently purchased a Thermador oven and paid over $10k for it. It has been cooking very unevenly - undercooked on one side, burnt on the other. The burners also function unevenly. The process of getting it serviced has been a nightmare. Thermador, through Bosch, has been unresponsive, inflexible, and unwilling to resolve quickly. Weve had three service calls and the oven has gotten worse. Charles ** is our rep at Bosch and had been ineffective, and Ferguson appliances in Dallas was the showroom and has been unresponsive. Terrible, I would never recommend this to anyone.

We built a new home in 2015 and installed a complete kitchen from Thermador. The range had problems immediately but the service department responded and it has not been a problem. The microwave failed after less than 5 years and there is no replacement that will work with the built in oven combo. Numerous calls, service visits and still the microwave does not work. I am punting and buying a Bosch.

Our $12,000 Thermador refrigerator/freezer had a major failure 4 years after being put in service. Spent more than 5 weeks and many hours going back and forth with Thermadors inept customer service people only to find that they declined our request for covering the labor portion of the repairs. Treated very badly by the company. Stay away. Overpriced and poor support.

After purchasing our Thermador Range, Model # PRD366GHU in 2011, the oven has stopped working on multiple occasions. Only to finally find out, from the most recent service tech, that there is a design flaw in the range and the heat of the oven when its in self-clean mode, trips a high-temp cut off, leaving the oven inoperable until the cut off is reset. So after spending all of the money that this high-end brand charges, youd expect some sort of resolution from Thermador customer support... not so fast.They have started a file, not approved reimbursement of the service calls and I continue to chase them after being promised callbacks. This seems to be a serious defect in this range, with multiple complaints regarding this very same issue. There appears to be no work around, other than not using the self-clean mode, REALLY? Consumers be aware. Thermador needs to respond and address this issue with their consumers. Ive totally lost all brand loyalty.

I purchased a 48 dual fuel Thermador range on July 20th 2016. It is now September 22nd and it still does not work. The first problem after setting up making connections and checking for gas leaks I found the third valve from the left had a gas leak at the main manifold. So the process of repair begins. What a mess.I call the authorized service facility four times trying to communicate with the repair technician so he would be able to order parts prior to traveling 110 mile to look at problem then return waiting 7-10 shipping days, two weeks, to get the part then make a return trip.After the fourth call I was told I had to call between 8:00 and 8:30 to be able to talk with the repairman. FINE! So I call the next day and explain where the leak is. He orders parts. After two and a half weeks he makes the trip. Upon removal and disassembly he sees, Yep I was correct. Then he opens box at job site. I remind you Im a 110 miles from the service station. So WRONG PART! Back to plan B.I chew on them and they promise to expedite the correct part and open the box prior to leaving the shop. I receive a call after one and a half weeks. They have the part and the box was opened and its correct. I am scheduled for the following Tuesday. So Monday arrives and I receive a call stating my parts will be on Thursday and Im scheduled for the following Tuesday. NO NO NO! Im scheduled for tomorrow. Nothing can be done no part!The serviceman arrives a week late and makes the repair. Before he leaves we have troubles with the two XLO burners on the two outsides of the stove top. He says I have a power problem and it was up to me to fix. Im an electrician and told him I didnt believe that. He returns to the shop. I pull the range back out and test. NO power problem! I try the small left-hand oven and I get ERROR TEMP PROBE, call some 1-800 number so I do. Yep Im in need of service. So back to the service station I go. Ive received a call stating the part is in. However the serviceman is on vacation until October 2nd and Im scheduled for the 4th.Ive tried several calls direct to Thermador. The last call I was told I would receive a call back on what they plan to do about this problem. This is the fourth day and no return call. I just want this thing out of my house and Im done with it! Outside of an attorney Im not sure what I am able to do. Im going to call consumer reports next. DONT ever buy one of these! Terrible quality control and even worse service network!

This combination steam oven unit is a wonderful idea with a terrible implementation. We have now had a repair person (from Mr. Appliance, who is AMAZING!!) come out 5 times; 4 times to do something about the leaking steam oven. They even had him replace the water bottle because the original design was faulty, but it still leaks. After using the unit about 20 minutes, water leaks out the bottom of the oven and drips onto the control panel of the warming drawer, which then shorts out. They have had to replace the control panel on the warming drawer twice. I called Thermador again to get the unit replaced. I had to send my original sales receipt (even though they already have it because I registered the product right after it was installed) and technician invoices from the repairs (even though the repair technician calls them every time to get their help to resolve the problem). After a couple of days, I get an email back saying they have made a decision, but they cannot relay the results of their decision via phone or email, so I call customer service and have to wait in the regular queue...after finally getting someone, I am told there is nothing in the file. I read her the email that was sent, she put me on hold again for probably at least 5 minutes and came back saying they made a decision that the unit works properly; even after I submitted the diagnosis from the repair tech showing that the unit is not working. The technician was out again today and took pictures and sent them to Thermador to hopefully get this unit replaced. After spending 28 minutes on the phone, I learned that they were not going to honor their warranty based on my request and now that the technician sent them pictures, it was being escalated to management for a review. The customer service person told me it would be another 24-48 hours until they make a decision. Will update when we hear.

I bought a suite of Thermador appliances a year and a half ago. Had issue with the oven and did NOT like their repairman. Recently our microwave handle began to peel. The foil covered a plastic handle which attaches to the front of the door. I actually cut my pinky opening the door from the foil. I found that I cannot get a warranty for it as it is over 9 months old. This will definitely happen again from stove heat and steam from the burner. It took over two months for the part to come in. I did not pay as this was under the 2 year warranty that came with it but I will pay next time probably almost 200$ to replace it. Should I just buy a new Microwave? Pathetic

I just bought Thermador appliances (Refrigerator, Stovetop, Microwave Oven, Dishwasher, Exhaust fan for stovetop) from Best Buy and they delivered the appliances on Feb 06, 2016 for my newly refurbished kitchen. When they delivered the appliances to my house and I opened the boxes, I noticed the Refrigerator had a dent on the door and the Microwave Oven had permanent marker markings on the sides of the appliance. The Stovetop that was installed started making noises the first day it was installed. Every time I turn the stove on, there is a ticking noise that does not go away and stays on until I turn off the stove. All five burners make this noise. Along with the ticking noise, the stainless steel stove turned dirty yellow upon first use. If I cook anything for 5 minutes, the cooktop turns gets a dirty yellow stain which does not go away. I complained to Best Buy, however, no one helped me. I used a normal sized pan to cook my food and the entire stovetop around that burner turned dirty yellow! The color does not come off! Since I noticed all these problems I called Best Buy that I want to return the appliances because they are horrible quality and also I received damaged goods upon receiving the appliances whereas I paid for brand new items. I spend about $10,000 dollars on these appliances. I called Best Buy again on the 10th day of my purchase and said I want to return the appliances. I talked to several people from Best Buy, Sam, Stan, Richard, & Jason and they kept putting me on hold but no one was able to help me still. Eventually, they said they would call me back and no one ever did. Finally, after five days of continuously trying to contact Best Buy, I finally got to the manager and he said it has been more than 14 days to return the appliances because the 14 days return policy had been over. Just to mention, upon purchase, no one had told me there was a 14-day return policy. However, I was trying to reach Best Buy since day 10 and they kept pushing me off. Now I am stuck with appliances I don’t want because they came damaged upon arrival. Best buy manager said that he can change the refrigerator door but I do not want it anymore. I am trying to get in touch with Thermador but no one is able to help me. I am extremely upset! My Sales Number is ** and **. I need someone from Thermador to contact me so I can get things cleared up and I want to return the appliances back as soon as possible. Some of the appliances seem like they may have been previously used and returned by other people. I really appreciate the corporate office if they take notice of the used items and help me. I have not used any of the appliances besides the cooktop; the rest are still sitting there waiting to be installed. Can someone please help me for God sake?

We purchased a brand new Thermador Range based on the fact that weve owned one in the past and loved it. Since we moved into our brand new house, the oven has not worked. They have sent a tech out four times to repair it and it has been three months and we still do not have a working oven. They have finally agreed to replace the oven but cant tell us when we will receive it. This company has horrible customer service and could not simply apologize and offer any sort of compensation for the inconvenience. We will never again purchase Thermador products based on their inadequate customer service skills. I finally spoke with a supervisor named Marie who said that she could send me a cutting board for my inconvenience. Do yourself a favor and purchase a Wolf Range rather than Thermador. We have a Subzero refrigerator and that company called to review how we like our fridge, what was our experience like and is there anything they could do to improve their service. Thats a company who truly cares and understands how to be successful. From now on I will only purchase Wolf/Subzero appliances.

It's a perfect size!! You can hide it if you want and it don't take a lot of space! It doesn't make a sound and I love the design. The colour is black. It make my kitchen the best. The performance is the best! IT never stop working and it is always cold. It doesn't drop any water. It's easy to clean. It's a lot of space so it can have much in it! The products appearance is great. It look great and it fits the kitchen. Never been more satisfy in my life. It makes my kitchen whole! I can recommend it to other people. It makes my day and I can't believe I didn't do this earlier. My kitchen had improved to the best since I bought it!

We bought Thermador appliances throughout four years ago when re-modeling our kitchen. Never again. Thermador is junk, its priced two or three times what a normal appliances cost, and they dont last as long as a typical Hotpoint. Our double wall ovens, model PODC302, ($5,700) have had temperature-accuracy problems after a year of use. Weve had thermostats replaced. We will likely need the control panel to be replaced (thats $1,500). The ovens currently either heat to 500+ degrees when set to 250-300 or they dont heat at all, ruining another holiday dinner. Our microwave, model MBES, ($1,500) has a door-open button made out of taffy -- replaced twice so far and failing again. The dishwasher works, and the $11,000 built-in fridge/freezer only required two service calls to work properly. So far. So thats 50% of the stuff that doesnt work. Never, ever buy Thermador. Their products are astronomically-priced trash, their support is nonexistent, and their replacement part costs are straight out of the Porsche parts-pricing school. Live and learn.

Many functions for the fridge and love the stainless steel. Has nice drawers that are interchangeable and a new modern design. Have purchased and would recommend to anyone looking for a new fridge. The refrigerator has a nice variety of settings to adjust the temperature. It also runs excellent and make lettuce and meats always stay crisp. The refrigerator has beautiful stainless steel door with a movable compartments so you can put a cake in there. The amount of room really helps because I can pack a fridge. Made it easier to have a lot of more storage and flexible cooling settings. Ever since my old refrigerator, Ive been looking to replace it since the late 90s. My old one was horribly outdated and didnt seem to hold my valuable food anymore. Purchasing this new one has changed my life for me and my family. This product was so high quality my aunt went and purchased one from one of the retailers. Amazing drawer spaces and high end LED lighting along with French doors. Perfect for my huge home gatherings and keeps beer cold.

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. Ive had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

I have had a very disappointing experience with Thermador and apart from keeping an induction cooktop since my granite was already cut! I returned all of my other Thermador items. The dishwasher (included in a buy +2 appliance package) independently measured as high as 70dBA vs. the advertised 48dBA. The 30 micro/oven wall combination came (twice) with a misaligned oven door. It was confirmed to me, after the fact, by a Thermador customer service person that Thermador is actually shipping ovens with a known defect that supposedly has an easy fix of replacement hinges. The issue is that NO ONE seems to know this! Not the Tech nor the appliance store. So +7 hours and 3 technician visits later (with minimum of 2 weeks between visits as I as told there are ONLY 2 techs that service the entire Austin, TX metro area). I am done with Thermador. I live in fear that should I have ever have a maintenance issue with the induction cooktop I have a 50% chance of getting the technician that was rude, condescending to me, my contractor, my designer and carpenter. So let me get this straight -- THERMADOR, you want me to pay top $$$ for your appliances. Chances are they may arrive defective. No one will know how to fix them (who wants a new $5000 appliance to need to be fixed anyway?) and on yeah, have to wait +2 weeks for a technician to come into my home and insult me. It doesnt get any worse than that. Thermador if you are reading this - shame on you!!! Perhaps you need to take a page from the KitchenAid playbook on how to treat your customers that are spending a ton of money on your over-hyped products.

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element explosion. Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional managers name and address on the Thermador website an hour earlier.

In 1993 a 30 dual fuel RDSS30 was installed in a custom home. We bought the house in 1998. Within 2 years the front panel would start to blink. This turned into the panel shutting down. We were told back then that we could not get the computer panel. My husband just happened to find a floor model of the same stove so we purchased another RDSS30 not realizing this was a chronic problem with Thermador. Within a year the computer panel would start blinking then the oven would just randomly shut off. We never even used the self clean feature being afraid the extra heat would make it worse. Now it is to the point where the number are so dim you cannot see them unless you are in the dark. The oven will not heat beyond around 300. It shuts off without warning. How can a 5 year old $5000 stove not be able to be fixed? There are outside companies that offer the service to rebuild the boards. So why cant Thermador? I will tell you why. They do not give a damn.

We purchased a Thermador Pro Grand 60 Range on 4/25/2019 from Ferguson Appliance, 3201 Powell Ave, Nashville, TN 37204. We experienced our first service issue within 6 months and the problems have persisted. Thermador refuses replace the range and continues to put us through misery to maintain this $20,000 appliance. Repair Issue #1 – 10/17/19• Door Gasket on Steam Oven Failed Repair Issue #2– 4/20/20• Stainless steel borders (sides and front) became discolored and pitted. Thermador replaced. Repair Issue #3 – 1/12/21 through 1/26/21 • Complete failure of internal electronic components. • All electronic boards had to be replaced over multiple service calls.• Top griddle warped and had to be replaced. Repair Issue#4 - 3/9/21• Warming drawer display module failed. Still not repaired. Repair Issue #5 – 4/15/21• Rear fans making growling noise. Still not addressed.All warranty work to date has been conducted by Huff Appliance, 1314 Woodland Street, Nashville, TN 37206. Phone (615) 226-2080. On 4/15/21 Huff Appliance stated, “This unit has so many issues that in my opinion this unit is unrepairable.” On 4/26/21 Thermador requested additional information of Huff Appliance on all issues to decide on if they will replace the unit. This process has grown increasingly frustrating, given Thermador has a detailed service record of the repairs which they (Thermador) authorized to date. Our warranty (2 years) has now officially expired, and it appears Thermador is attempting to wash their hands of this issue.We purchased this appliance for daily use and entertaining. Parts have taken weeks and months to arrive. During much of our ownership over two years it has been non-operational (and still is). We understand that given COVID, parts may take longer. Given this was a new unit we should have not been put in this situation. We have zero confidence this unit will not break down again due to its performance history. My wife had double hip replacement surgery 10 days ago and Thermador called this morning telling us they want to send another service agent to our home. Unfortunately we are at a point where we will need to get attorneys involved. Avoid this company at all costs, their customer service is terrible.

We purchased the 48 range and microwave among other Thermador and Bosch appliances and weve had nothing but repair bills. Weve spent thousands of $ getting this junk fixed. Were even having the same thing go wrong multiple times. Im really disappointed in the brand and would not recommend it at all. Im writing this now because I have to get the microwave fixed for the third time. Warrant, sure, good luck with that. Youre still going to pay up.

We had a large Thermador freezer that was not new. The connection to the water/ice line failed, leaked and created significant damage to our floor, subfloor, related drywall and painted surfaces below the freezer. We followed Thermador’s straightforward claim process. The dollars were meaningful. They (their insurance company) were fair, responsive and totally professional. What a pleasant surprise. From now on, we do everything Thermador.

Buyer beware - if you need support, you won’t get it easily from Thermador based on my experience. They charged me about $750 for a replacement part for a fridge. The part arrived in approx. Sept. 2021. For two months they have been unable to coordinate two techs (the number needed) to come install the part for my fridge. On the first visit, despite my reminding them in advance that we needed two techs, only one came and couldn’t do the job. He rescheduled for a month later. On the day, no one came (not a typo). Instead, Theramdor claims I cancelled the appointment… Why would I do that? Now it’s the third visit —11/29/2021. Despite advising them again that we needed two techs, they coordinated only one. I called today (11/28) to confirm they would get two out here, and there was literally nothing they could do to confirm one way or another. I’ve asked to speak with supervisors on multiple occasions. I keep being told a supervisor would “call me back.” No one has ever called me back. For a company selling high end (ie, very expensive) appliances, you would think they could treat their customers with a smidgen of respect. Definitely the last time we buy a Thermador product. It’s just not worth the headache in my opinion, particular with an appliance that is only about 5 years old.

Just read about the experience of another consumer of thermador oven appliance. I had the same experience about 6 years ago with my relatively new thermador wall oven (MEDES/01). During a cleaning cycle, the bottom oven glass completely shattered. Could have been dangerous if I had been nearby. Shame on Thermador for not fixing this problem! Otherwise the oven has been good, even if a bit confusing at times to use due to the electronic panel (which also had to be replaced early on). Now after about 6 years, the lower oven heating element has stopped working, so I have called a local repair company. No problems with my Thermador warming oven! I love it!

Bought Thermador gas oven, hood and dishwasher last December. I will never ever again buy Thermador and sister brands (Bosch, Wolf) nor will I recommend to anyone. Totally junk quality appliances. In the first week, they had to come back to service the dishwasher as all the settings were on max and melted a bunch of plastic containers. Then the oven - the paint started chipping off the burner tray. Tech came and replaced that. Then the exhaust fan in the hood started making very loud noises and the tech came again, said the fan has to be replaced (luckily under warranty) but no sign of the fan in six weeks. Called them again and again and it is backordered! For a supposedly top of the line appliances, their customer service is atrocious - very indifferent attitude. They are not allowed to make follow-up calls so you have to keep checking. By the way, their parts are outsourced as is their technical service. Pure garbage. Thermador is made by Bosch so I imagine that Thermador, Bosch and Wolf are all equally crappy. Bought the entire set up late December and still everything not functional! Unreal! Too bad in NJ there is no lemon law for pricey appliances. Sorry there is nothing less than one star in the review category.

The worst service ever! My brand new range had a broken oven glass door and wont heat up to correct temperature. Didnt show up at scheduled time or later that day. Needed to reschedule. Finally came back and technician didnt know how to fix oven temp problem but did install new glass door. As temp problem still existing another appointment made with a request to have a different tech. Although appointment confirmed morning service call no one showed up. Customer support department worthless as only a call desk. Has no way to communicate with technicians nor can provide a COI as required in most apartment buildings in NYC. I will never buy another Thermador product again!

Replacement part of oven sensor no longer available which makes the double ovens non-operational when it senses a problem that usually does not exist. All other parts of the oven work and it is poor customer service to leave a total replacement as the only option. Built-in oven replacements amount to thousands of dollars. I cannot in good conscience recommend a company that said they are only liable for the parts for 7 yrs. This is Thermador using Government Regulations to provide poor customer satisfaction and quality control.

We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to diagnose. The technician informed me it happens all the time.I maintain for the amount of money spent on this type of product one should expect it to last longer than five or six years, and of all the appliances I have ever owned, it is the only one that has ever had a part that melted and posed a fire hazard. Thermador refuses to make good - it is out of warranty and it is normal wear and tear. I recorded my last conversation with Thermador. The audio, as well as pictures of the melted circuit board and wires and a video of it sparking and smoking can be found on you tube under the user **. I now have a stove in the middle of the kitchen with no ventilation. I want others - who own one of these or are contemplating the purchase of one - to understand the risk and I would like the Thermador to remedy the situation. I have not yet explored whether I am limited to a Thermador brand based on the dimensions of the hole in the granite countertop.

We remodeled our kitchen in 2016 and spent a small fortune on what we believed to be high end appliances with Thermador. The Thermador range/steam oven combo is a piece of junk! Thermador replaced the first one within a year because we had so many problems and now the current one we are on our 6th major repair in 5 years! The current repair - replacing the convention motor for the second time - has taken us over 2 months to get completed...and we are still waiting (theyve cancelled our appointment twice by not showing up). Thermador customer service is pretty much non-existent. Do yourself a favor and buy another brand!

We purchased a Thermador built-in refrigerator in 2006. Last month it stopped working and we were told the heat exchange had given out. After waiting 3 weeks for parts from Thermador, the service man found while repairing it that water had gotten into the heat exchange. When he called Thermador and spoke with Bart, he was told the only thing to do was to attempt to blow the water out with nitrogen. When the repairman said this wouldnt work, he was told there was no other option. Since neither Thermador nor the repair service will guarantee this will work for longer than a year at most, there is no point in getting it repaired. Since Thermador will do nothing about it, I can only determine to never purchase another KitchenAid or Thermador product. And of course, to tell all my friends to avoid them as well.

We built a new home and Thermador MADE us upgrade to the newer model because they sold the one we bought. THAT said, our freezer broke 2 years later. After multiple attempts to repair with a local third party repair company, Thermador admitted they CANT fix our freezer. As you can imagine they will NOT replace ours free of charge and want to charge us money for a new one. We have been trying to get this fixed or replaced for over 6 months and they will NOT help us. They will NOT do what they say and they will not email or call us back as they have promised over the last 8 phone calls. Each time I call I sit on the phone for at least 30-50 min before getting through and getting NOwhere with them. This is an awful company with awful service and products. DO NOT BUY their products. It is the worst service I have ever had by a luxury company. what a waste of money and time.

We purchased a Thermador freezer expecting it to be an outstanding product. We have had nothing but problems with it and it finally completely shut down at the beginning of August. It is now October first and weve literally waited eight weeks and the freezer is still not repaired. We used an approved repair company and frankly weve heard everything from the part was on back-order to the wrong part has been sent. Ive now taken multiple days off of work to wait for the repair man who never shows up. The indifference is astounding and Im still without a working freezer.

We purchased a group of Thermador appliances in 2016 when renovating our kitchen. We thought that we were purchasing high quality reliable appliances and we could not have been more wrong. Our double wall ovens have malfunctioned since 2017. Every year these ovens stop working and we have to pay out between $450-$900 each time even after these ovens were supposedly repaired before the warranty ran out. This year we had service on August 24 and paid $927.00 for a new relay panel. Now on November 18, 2021, within three months, we have to have both fans replaced at a cost of $864.00. The fans have already been replaced multiple times and contact with Thermador, the local rep and the retailer have produced either no response or sorry we dont deal with service issues. On top of this the Thermador dishwasher purchased at the same time requires a new motor. We have been careful with these appliances, do not put the self clean on too frequently and try to be mindful of usage. I would run for the hills before purchasing Thermador or any products under the same manufacturer-I feel we were sold a very expensive bill of goods-abominable!

We bought a house 2007 with this double oven - beautiful to look at - thats about it. It keeps breaking on us, very costly to fix. The auxiliary board went AGAIN - was just replaced in 2011; paid over $700 to fix it and it only lasted few years. Not holding my breath to get any help from Thermador!

Works great and well. I have enjoyed using this product every chance I get. I do want to try something else though to experience more. Value was good for what I got. The product works well and provides what I need to feed my family. That is what I need in equipment. Good price and works wonders. Appearance is great. Looks strong and sturdy and I like the modern look that it provides my kitchen. Makes it stand out more than the past stove I had in there. Fits in the little spot where my stove goes, not too big nor too small in size. Perfect oven size for what I need to cook in there also.

We just had this installed by Best Buy and are so impressed by the quietness of this dishwasher! It has many choices of cycles and (lucky for me) a simple "auto" cycle where it analyzes the dishes in it and decides what cycle to use--amazing.

I remodeled my kitchen in July 2015. I was so excited when my Thermador Range arrived and was put into place. My daughter and I couldnt wait to use it! She started by baking cookies. She is an amazing baker. The cookies she baked in the Thermador came out very different. They were done on the outside and raw on the inside. Same thing every time she baked after that. She really thought she was losing her touch. Yesterday was Thanksgiving and I had 8 people coming for dinner. I couldnt wait to show off my new range! I put the Turkey in the oven at 11:30 on 325. At 5:30 it looked done on the outside but was raw on the inside. It was thoroughly thawed when I put it in the oven. As a matter of fact everything took twice as long to cook as it should have.After everyone went home and I was cleaning the kitchen I decided to put the self cleaning on. About 20 minutes later there was a big crash and shattered glass all over my kitchen floor!! The interior glass exploded!! I was so scared and in such shock! I started researching and realized there are so many problems with Thermador! I dont want to fix it. I just want it out of my house. I contacted an attorney and Im hoping I can give it back. I called the appliance place I bought it from and asked them to take it back. I told customer service I would purchase a Wolf and pay the difference. She laughed and said What are we supposed to do with the Thermador? Why Thermador is still in business I dont understand! I will never make a big purchase again without seeing the reviews first. I hope this saves someone else from making the big mistake I did.

36 inch dual fuel range & dish washer - We have had our Thermador for two years and the oven has been out of service for four months to date and its out again! When we first tried to clean the oven, the heat burned up the circuit board. But that was not the first thing they tried and every part they need they have to order after a home visit, so the process took almost two months to resolve the first time. No oven for Thanksgiving and almost no oven for Christmas. Next time we cleaned the oven, poof, its broken again. Now, the warranty is out of date but it is the same problem! Now we fight through another battle. The oven was again eventually fixed and survived several cleanings but once again the oven is kaput after an attempt to use the cleaning cycle. There is also the story about the issues with the Thermador dishwasher sometimes running and sometimes not. Less painful than the oven but not what you would expect from new top of the line appliances. Never buy a Thermador appliance! I am sure you will do much better with any other manufacturer.

I too have had a most unsatisfactory experience with my double wall ovens from Thermador. I am now on my 4th replacement heating coil. The electronic control panel went out in year 2 and Thermador advised me that I would have to replace the entire electronic motherboard. The temperature does not stay on consistently throughout the baking process. Their customer service is non-existent. I am so disappointed in the lack of quality in this expensive product. I will never buy another Thermador product and I want to warn anyone out there to stay away. I would rate my experience as no or negative stars.