I have a Dacor refrigerator that cools poorly and needs servicing. Refrigerator manufacture date March 2017. When I acquired the refrigerator I signed up for the Dacor standard warranty (1 year) and the Promotional additional 2-year Dacor standard warranty advertised as 3-For-Free warranty. I contacted Dacor customer support by phone today. After an hour on hold, they said that they would have to check with their supervisor. 2 hours later I received a call back saying that its only a 2-year warranty. Their website where I registered my product (warranty.dacor.com/member) clearly indicates that my refrigerator is still under warranty. When I confronted them with this, their answer was anyone can register anything on the website and it proves nothing. In other words, registering your product offers you absolutely no protection.I provided their supervisor all documentation requested, (including proof of title of ownership of my house!), and they still repeatedly stated its only a 2 year warranty. When asked where they are getting this information, they simply said thats what we have in our system. I asked to speak to a supervisor, but they said none were available. I left a message with the supervisor, but none ever returned my call.Dacor continues to offer their 3-For Free warranty to this very day. As a busy physician, I keep good records and pay attention to detail. Dacor has been to my home previously without incident. I am extremely disappointed in what appears to be the companys blatant attempt to deny warranty coverage despite ample documentation that its still covered. I would caution folks that their 3 year for Free warranty is simply not true based on my personal experience today. I will no longer be purchasing any Dacor products because of this, and will relay my story to anyone interested in purchasing Dacor products.

We purchased a Dacor wall oven to replace a GE oven that was outdated. We thought we were getting a premium appliance, but after less than a year and just before the holidays it quit with a code on the control panel we couldnt find in the owners manual. We had a serviceman out and the cost of the part and the service call was more than we paid for the oven! It now sits there, useless and a reminder to never buy Dacor anything!

This is our second Dacor wall oven. It is approximately 6 yrs old. December 22/14, I was cooking a Christmas turkey as per usual, and I noticed an odd smell about 40 mins. into cooking. Checking the turkey, the temp. was at 500 degrees and on broil. I burned holes in my oven mitts on the roaster taking it out. Even though I set the temp. at 325 convection roast, it reset itself to 500 broil. Nothing works except the clock. Called repair guy after the holidays. Said it is a control panel behind the keypad area. Ordered the part. Been waiting 4 months now for this part. Now, no Easter dinner either. After reading these complaints, I am worried that this part replacement may not be the end of it.

This is a follow-up comment from my last post dated June 21st 2011. My local appliance company, where I purchased this oven, seems to have helped with their recent fix. I was able to bake a white cake, following the box directions, that was not burned on one side and raw on the other; it was okay. With fall arriving, I will be back in my kitchen and will be using my oven. I will keep you posted. I still would not recommend this oven to anyone, and will not purchase any future Dacor products.

We purchased a DACOR double wall oven (MOH2275) in April 2012. We are waiting for service to arrive for the fourth time since we purchased the oven. I find this unacceptable. We have had 2 other ovens in the last 30 years and they did not need any service. In general I have found appliances to be of such reliability that I dont get extended warranties. DACOR gave a 3 year warranty on this oven and now I know why. Hopefully this service will fix it for a long period of time.On the positive side, the oven really works well. It is so well insulated that we feel very little heat coming off it. One serious flaw its overall operation is the reheating of the oven. If I bake something at 350 degrees and then want to reset the over to 450 degrees, the oven does not go into preheat mode and does not let you know when you reach the required temperature. I am hopeful this will last awhile and not have to be replaced for what we paid for it.

We bought this oven and had it installed a month ago. Id love to love it, but unfortunately I dont even like it. Immediately after installation I noticed the touchpad for the bottom oven didnt work. I called Dacor and spent quite a bit of time while someone did the standard is the power on run through. I was told someone would have to call me back in the morning, at 9 am. The next day at 10 am having not heard a word, I called back. I was given the option to be called back (you wont lose your place, and our first rep...) Great! Nope. Four hours later still nothing. I called back again. Someone answered quickly and after a short call arranged for a service person to come out in a few days.Fast forward a few days and the serviceman arrives. Hes clearly never seen this kind of oven. He calls Dacor and talks to their troubleshooting department. They decide the motherboard is bad and reorder. Well, its been 10 days. *crickets*. There is no sense of urgency... In fact nobody even seems to care that my $7500.00 oven doesnt work and the microwave literally cant even pop popcorn. I would expect the company to rush delivery of the part. If need be replace the whole oven and figure out what is wrong with the motherboard on your own time. What I didnt expect is for literally everyone involved in the process of choosing and buying the appliance to not be able to find a solution. I give my new oven 1 star out of 10, because it looks nice. Id rather have an oven that doesnt have a smart feature and actually works. FAIL Dacor.

I purchased a DACOR PGR-30S LP in 2002. It has had a number of problems due to poor design that required replacing the control panel as well as other parts. However, it has recently developed a gas leak and thus is no longer usable. To fix the gas leak, you must take off the top burners to get to the leak and make a repair. UNFORTUNATELY, DACOR has to make room for new parts and no longer makes the O-Rings required. Yes, apparently a $10 O-Ring takes too much room seven years after I bought my range. So, in 2009, DACOR discontinued making the O-Rings and now I have a very expensive paperweight that I have to take to the dump so that I dont blow up my house. I wouldnt ever buy a DACOR again. The customer service it terrible and they cant even be bothered to carry simple repair parts. Buy a Wolf or some other high end stove because DACOR is literally a piece of junk!

My Decor Epicurian oven and range has been a nightmare from day one. I have had the oven for about 8 years and had it repaired so many times I have lost count and had spent at least $2000 on repairs. We have experienced motherboard burn out, membrane failure, temperature control malfunctions, error messages that cause incessant beeping. Nearly all of the problems that have been described in this list of complaints, I have had the problems themselves multiple times! Now, I am panicking a bit because I decided to use the self clean function on my oven this morning and now, I have read some sad malfunction stories following the use of this feature. I am so torn about whether I should just cancel the cleaning process. I do not want to risk having the oven malfunction again, but the thing really needs to be cleaned.

We purchased a 4-door Dacor refrigerator for our new home. The appliance was delivered in March but we did not move in until mid-June. We have had one week of the ice maker working. Since then, (8 weeks now) we have been trying to get Dacor to replace or repair the refrigerator and to date nothing. Now the refrigerator is releasing water all over the kitchen floor (the ice maker is turned off) so we have to keep a towel on the floor. We have asked Dacor to replace the refrigerator but they are refusing to do so.

Updated on 09/25/2020: I wrote my original review of Dacor back in June 2020. This was after 4 months after I first started having trouble with my Dacor dishwasher. It is now September 25th, and still waiting on parts from Dacor to get dishwasher fix. Now the $10k refrigerator is not working and have been awaiting parts on it for over two months. This is absolutely the worst “high end” brand I have ever bought. This now a Samsung owned company and is not worth the money. Stay clear if this brand. Look at the other brands in this category like Wolf, Sub Zero, Miele.Original Review: I purchased a complete Dacor Kitchen package worth close to $20k for a home I did a renovation on. We had the dishwasher a month and it has not worked since. Finally they sent out someone to service it. The service tech said nothing was wrong with it. The next day after the servicemen left it was back making the same horrible sounds and AGAIN not working. I called warranty for about the 8th time and all the rep could tell me is... that did we read our manual and make sure we were operating it properly???? WOW!! Im a custom home builder and have bought numerous high end appliances packages and generally have had good service and even replacement if its a major problem. Dacor makes it sound like this is my fault, that they sold me an INFERIOR product!! Dont waste your money on DACOR. Miele, Wolf, Sub Zero all have superior products and service!!

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

Our Dacor oven is 2 years old and the oven door stopped closing all the way, rending it inoperable. The company is now owned by Samsung. I tried to schedule a service call to repair/replace the door hinges. This should be a simple process. However, because I purchased the oven through a designer and Dacor dealer, I had to track down the order verification to demonstrate that I am the original owner of the oven (this is in addition to providing a copy of the receipt or proof of purchase). It took several days to resolve this issue with my designer and rep who sold me the oven. Then, I scheduled the service call on the phone only to receive an email hours later advising me that the service call had been cancelled. No explanation was provided. After rescheduling the service call several times only to have each call cancelled, something finally worked with Samsungs tracking system and the service call actually took place.Dacor is the Mercedes of ovens and I expect a service call to be a little more expensive. However, other providers of luxury products facilitate the product support to minimize customer aggravation. Samsung needs to work on its product support and customer service. I would not purchase a Dacor product again since there are several other manufacturers that provide comparable luxury kitchen appliances with much strong customer support.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

Purchased a Dacor freezer. Freezer does not come with outer panel. Understandably, because you can choose to put your own custom panel on or order one from Dacor. Found out Dacor was bought by Samsung, a few years ago. So I decided to order a Stainless steel door from Dacor. One of Dacors reps suggested I order from J@J international. I placed order and two days later they called back saying they cannot ship door to me UPS nor FedEx will ship it. They refunded my money, so I reordered from someone else. Got ss panel toe kick and handle. Opened box only to find out no hardware, brackets ss trim for sides screws and so forth. I assumed mounting hardware would be with door. So began the part search for parts. Come to find out Samsung changed Dacors part #s. Vendors who sell the parts could not come up with parts or told me not available. Reliable parts agent told me this. I was told they should have come with freezer. Meanwhile called back Dacor to someone who specializes in dealing with these issues. She took over 45 minutes of my time giving me the impression she was gonna resolve the issue. She finally said we have the parts and inferred that I must have not talked to reliable parts. I assured her I did. She continued to refute what I told her. I have been right at two months trying to get freezer door installed. I called an Appliance dealer in Salisbury Md. to get assistance. He told me when Samsung bought Dacor he dropped line. I now see why. It has been the worst experience I have had with a company that has absolutely done nothing but appear to be concerned and say they are sorry but do nothing. It looks like it will be another 750.00 to get a couple little trims and brackets and a few screws. If I had it to do over I would never have gone down this road. This has been a two month old nightmare that is still going on. Best advice I can give is steer clear of Dacor/Samsung. Was going to buy matching column refrigerator. Not now.

I bought my Dacor epicure 36 duel fuel range in 1998. First stove: oven door did not close, spark modulator out. They tried to fix it but failed. They sent me a new stove. #2 stove: same problem with spark modulator. Couldnt use any burner without the constant clicking. Oven didnt bake evenly. Complained. Stove: #3: same problems. Dacor sent me a letter to grade them on their stoves and service. I blasted them. They called me and ask if I wanted my money back or another stove. Stupidly I took the stove. This was 5 years since the original purchase. Ive had this stove #4 for 13 years. Door is and always has been unable to close. I use a stick to close it. Now the relay board is out. Frankly I so love the looks of the stove and I cant afford to get a new one. Original was 5200. Now they are 6700 and I would probably have the same problems. So I am going to try and fix this stove myself. I will never buy Dacor anything ever again, even if I could afford it. When they offer your money back, take it. The service was responsive although didnt solve the problem through 4 stoves. I would gather from that, the design is bad. My mother has a old 1940 gas stove that still works. Gas stoves should not be that complicated.

Oh how I wish I never bought a Dacor! It has been nothing but problems. I figured I bought a lemon but after reading other reviews its just not a good product with not very good customer service either. I have had repairs every year, and even after repairs it still isnt functioning as it should. The first problem I had was the whole glass window blew out during baking, which seems to me is a huge liability. The company said that shouldnt happen but is out of warranty and would give me a discount on the glass. I thought that was better than nothing but then 6 months later the relay went out, then baking temps were all over the place in the oven so they said I needed a new motherboard and they said both ovens needed it. So those were repaired. Oh ya and the light in the bigger oven hasnt worked past the first year even after having the light changed and some electrical stuff done on it. Then I had the bulbs changed due to irregular oven temps. The temps are still all over the place to this day.The back right corner gets too dark. The front left doesnt brown and is a lower temp. Now Im having problems with the oven turning off during baking and when using broil in the small oven it causes the large ovens probe alarm to go on and offer at least for an hour. Dacor didnt help me with anything past the glass and its only been 7 months since the new motherboards were put in. I cant afford to buy a new oven at this time and so I only use the small oven mainly since the larger has so many problems. Do yourself a favor and never buy a Dacor!

This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!

About 3 years ago, I spent almost $5,000 on a Dacor double oven. We had it less than 3 months when the motherboard had to be replaced. About 3 months ago, I started to get various error codes and a continuous beeping. An authorized Dacor service repairman has replaced the motherboard three times. He was on the phone each time with Dacor, however we still get the error codes and Dacor has told the service repairman that they are stumped and dont know how to fix it.Here I am, having a beautiful expensive oven to look at but was unable to cook a turkey for my family yesterday! It seems that there is a major error in this oven, and I am stuck with a huge repair bill and an oven that does not work. I can only hope that Dacor will step up to the plate and come up with a solution or replace the oven which obviously is a lemon.

I purchase a home with a Dacor double oven. Unfortunately the oven begins transmitting multiple beeps and the touch panel will sometimes read off after beeping a while. I contacted the staff at Dacor requesting a service manual. They refused to send me a service manual and stated that only authorized technicians can service their equipment. Its obvious they used google or a local phone book and sent me contacts of appliance repair shops in my area.When I called, they had never heard of Dacor let alone be factory authorized. I called Appliance repair shops up to 50 miles away to find there were no Dacor Dealers. I found one 70 miles away but it was too far to send a technician. If I remove my oven from the wall and take it there they would attempt to look at it. I had to reverse engineer the thing to find that my touch panel has gone bad and now I cannot find a used one. I want to recommend that anyone considering an appliance DO NOT PURCHASE A DACOR! If you are looking for high end stick to SubZero / Wolf. Oddly enough I see that there hasnt been any reviews for the past 5 years. Maybe it appears people have stopped buying Dacor appliances.

I did a kitchen remodel in 2008 and was convinced by the sales guy at Home Expo to go w/ the Dacor over the Wolf. I bought the dual-fuel 36... Within 2 years I had serious problems. The oven, when not on Convection Roast or Con Bake, just using Bake will consistently turn itself off... Ive ruined many a meals, usually big ones: Turkey, Prime Rib(long cook time items). This was by far my most expensive investment in my kitchen and by far my biggest disappointment. I have called Dacor in the past and was told they could refer me local repair people, I was on my own for fixing it. Again, huge disappointment.

I am writing to complain about our Dacor dual fuel stove that we purchased in 1998 when we built our house. Initially things went well, and I enjoyed baking in the oven and the convenience of the gas stove top when we had power issues. But then the honeymoon ended, and the problems started. After completing our first self clean cycle, we started getting the F1 code, and noticed cracks in the front on the stove. Our repair guy came out, took a look, and then informed me that Dacor had had numerous problems, and were not so good about living up to their warranty. He was right, Dacor felt in no way that they should help resolve our problem. With 4 kids, you cant just go without a stove, so we paid for the parts and repair. I figured it was just a one time thing, but I was wrong. We are now again looking at replacing the same part just 3 years later again with cracks and the F1 code. Dacor should be ashamed. Do the math. If they walk away from responsibility on all of these faulty products that average $5,000 a piece, shouldnt they have the money to pay for the fixes or maybe hire better engineers? They need to be held accountable for this mess. I need my oven back on!!!! And after the money we have paid for repairs, light bulbs, and parts...... the rest of the care should be free and on them.

Have had an on-going issue trying to replace an oven door....since early December 2020. Have gotten a continuous run around regarding status of new door and shipment of same. Friendly Customer Service Reps do nothing to solve this issue. The oven door is designed not to be repairable or user friendly. Poor support and steady excuses have created another DIS-SATISFIED CUSTOMER!! AVOID DACOR!!

My dishwasher - I used to totally rinse my dishes before putting them in to the dishwasher. No more, not necessary. Does a fantastic job. My refrigerator is amazing. Very roomy, love the individual crispers that keep my veggies perfect and my lunch meats and cheeses perfect. Also, love, love the bottom drawer freezer. Easy to access ice and frozen items. My range is amazing. I love to cook with gas and bake with electric. I bake a lot and this oven is a dream. The green clean feature is long overdue with ovens. Not harsh and cleans beautifully. Bottom line – I’m totally a Dacor fan.

I will NEVER buy Dacor EVER again. We built a house and after looking at other high-end appliance makers and upon my mothers strong recommendation, we installed all Dacor appliances in our new kitchen. My mother based her recommendation of Dacor appliances due to what she explained as their excellent customer service. HA!! Less than 3 years after installing our pricey Dacor Epicure over-sized dishwasher it has rusted racks -- top and bottom! After experiencing a very painful, drawn-out and EXPENSIVE process of getting our racks replaced, I am not confident AT ALL that our frustrations with this dishwasher are over yet. The new retrofit slides on the top rack are so lightweight I cant imagine they will effectively operate for years to come. I have difficulty closing my dishwasher properly now and have to check each time I run it for leaks on the floor. Ive given up on my Dacor dishwasher and have resigned myself to eventually replacing it. NEVER buy Dacor!

We purchased this range after remodeling our kitchen. We opted for the Dacor because of the deep oven that the other high end ovens did not have. I am an avid baker so this was a plus. After a year and half the oven stopped working, it was not getting hot. Thankfully is was still under warranty and it was repaired. The technician determined it was the oven control thermostat that was not working. Fast forward two years and again the same problem, along with the right front burner now also not working. And wouldnt you know it, the warranty is expired. Another technician came out again and stated to fixed the two problems it would be approx $250.00 just for labor and not including parts. CRAZY INSANE!!! If we would have known all the problems and we would have purchased either a Wolf, a Thermador or even a Monogram. How can so many issues and problems be happening with an range that is only 4 years old? Especially one that costs over $6000. It has to be a lemon or poorly manufactured. Ive contacted Dacor and was told they need to review my file to make a determination on what they want to do. REALLY, you dont need to be a rocket scientist to know there is a problem. Theres lemon laws for cars, why not appliances????

I owned a 36 Dual Fuel Epicure range that required at least an annual repair for the same thing. The control pad (the pad with the buttons that controls the oven and light) would fry. This would cause the oven light to come on and off like a strobe light. Luckily, I purchased an extended warranty from the vendor, as each time this was replaced it was $750+ to repair. When I complained to Dacor on their support line, the representative actually told me that I was running the oven too hot!About 6 months ago, I sold the house and left the very expensive range behind. It was problematic from day one. Other repairs included replacing the ignitors. After a year of use, the insulation on the door came loose and was hanging in plain view through the window on the door. Every repairman that came to service the range said the same thing.... that they repair a lot of Dacors. When it worked, it was a great range. If you do buy a Dacor, do yourself a favor, buy the extended warranty. You will need it and it will pay for itself.

My Dacor (3 years old) oven top burners igniters dont stop after being turned on, although they are burning. Ive tried drying them for many hours and applying rubbing alcohol. The front ones do this all the time when we turn them on. When we turn the left front burner on, the front right ones igniter does it along with the left! The back ones do it occasionally, so are still usable. Apparently this is a common problem with Dacor units. Why havent they fixed it? Weve had them fix the electronic panel at huge expense, and are not going to call them again. When the back burners stop working, well get another unit. Ive had gas stoves for 30 years and have never experienced anything like this poor quality. Its amazing that they are still in business.

The refrigerator is nice, however for the price, I would have expected a bit more. It has a lot of bells and whistles, but when the ice maker can’t keep up with 6 people at dinner time, that’s a problem. The best part of the refrigerator is the auto fill water pitcher.

We purchased our home brand new in August 2006. The house was built and the appliances installed (but never used) in 2003. One of the things that sold us on the house was the kitchen being comprised of all high-end Dacor appliances (double convection oven, cooktop, dishwasher, and built-in microwave). Our excitement quickly turned to frustration. The first problems began with the dishwasher, which after several attempts at repair (circuit board) was begrudgingly replaced by Dacor, with “begrudgingly” being the key word. I have always found Dacor customer service to be rude and dismissive - with the only way that I ever received a satisfactory outcome, being via threats of contacting the BBB and Missouri Attorney General.About a year after receiving the replacement dishwasher, the internal racks began rusting badly. Once again, I called customer service who originally wanted to sell me new racks at a discount. Only after another persistent round of explaining that high-end dishwasher racks should be made from a material that doesnt rust, complaining and threatening, did I receive new racks free of charge. I was also informed that they had changed rack manufacturers and that would eliminate the rusting problem. Wrong. It has now been another couple of years, and the new racks are rusted worse than the previous ones. That is just the dishwasher.Our Dacor microwave display began slowly losing its LED display about 2 years ago. Lately, the microwave interior lining is beginning to disintegrate and rust through. One of the burners on our gas cooktop makes a constant popping noise when lit. The top half of our double convection oven no longer heats beyond 250 degrees. I realize that our appliances are now significantly beyond their warranty period, so I am no longer even attempting a resolution through Dacor. I will most likely ride these appliances into their graves and replace them with another brand. I am writing this mainly to alert others about my experiences with what I believe to be Dacors total lack of quality at a premium price. In my opinion, Dacor is all style and no substance.

I have had nothing but trouble with a wall oven I bought in 2010. Basically just bad electronics. I finally replaced the oven in 2014 and had to get another Dacor to fit the opening. The new unit still does not heat evenly and is consistently off by about 50 degrees. Customer service is not helpful at all. Local repair shops cant really fix issues. Terrible company. Cant figure out how they stay in business.

It give the peace of mind, knowing that having a Dacor cooktop (RGC365) I have one less thing to worry about it. Food is always on time, and my wall oven is so simple to use and clean. Like I said one less thing to worry about it. I been a Dacor customer for over 12 years. There is no need to look any farther. My next kitchen will be a Dacor Set.

My wall oven spontaneously heating to 800, will be fixed! Thank you, James of Dacor for contacting me again and for arranging for my wall oven to be repaired at no cost. When our oven is in top working order, we love the convection option and we love the internal temperature probe. The people at Dacor offer the friendliest service I have ever encountered and I thank you so much for that.

Updated on 01/25/2021: After my review in December of 2020 I have continued to fight for a resolution with Dacor. Dacor appeared to be unable to resolve the issue and sent the issue to parent company Samsung. Samsung set up an appointment for repair then cancelled it saying parts were not available and that they would authorize a refund. I supplied the invoice and filled out all necessary documentation, including my banking information so they could wire the money. Today, a Samsung representative called and said I needed to talk to Dacor to finish the process, even though I was told everything was approved.I called Dacor and to no ones surprise they said this would have to be approved and only one person can make that decision and they are hard to get in touch with. Oh, and by the way, 10 days ago the second oven failed. Yes, the large oven that did not work when I purchased the unit. It was repaired in September and has already failed again. I now have a double oven Dacor range and neither works. This week begins my 10th week of fighting with Dacor for them to honor my warranty (again the unit was installed in August 2020) or refund the purchase price. At this point the range has been out of commission half the time I have owned it. I strongly suggest you heed the warnings here on this site. I wish I had listened.Original Review: On August 3, 2020 I purchased a 48 Dacor Gas Range. It was installed a couple of weeks later and the large oven did not work. It took better than a week for Dacors authorized service company to come out and diagnose the problem. The parts took another week to be shipped and then another week to have the repair made. It was a defective thermostat that was preventing the oven from igniting.Fast forward to November 24. In preparing for a big Thanksgiving, we turned on the small oven, only to find that it did not turn on. It had the exact symptom as the large over and would not ignite. I reached out by email to the agent at Dacor who had worked with me before, only to receive the below response: Thank you for contacting Dacor – We are no longer able to provide support by e-mail. Please contact us at U.S. Toll free: 833-353-5483 we are happy to provide personal support.Now begins the worst customer service experience of my lifetime. After opening a case, I have now talked with a dozen different agents and have yet to receive a resolution to my problem - a range that cost over $7,000 that did not work out of the box and has now failed again in a three-month period. I have spent hours on the phone and on hold and was eventually directed to Samsung on December 9 because Dacor could not get the parts. Samsung promised to refund the purchase price of the product is the parts did not come available by December 16.December 16 rolled around and now Dacor is saying that Samsung made the promise, but that they are different companies. Remember, Dacor directed me to Samsung and Samsung does own Dacor. I have been told that the parts for my oven are no longer available. After continuing to push the issue I am told that it is now in management review but that it may take 2 weeks for a decision on my case. It has now been nearly a month since I opened the case and I appear no closer to reaching a resolution on my failed Dacor range. I have asked to speak with a manager, but I keep being told this is not possible right now.I do believe that Dacor is in breach of their warranty. I have been more than reasonable in allowing them to remedy the situation. Since this was installed just over four months ago, it has been out of service in one of the two ovens for a total of 7 weeks. For anyone considering the purchase of a Dacor appliance, I strongly caution you to read the reviews on this site and other sites. If you are lucky and get an appliance that works and never fails, you might be happy. If you ever have to invoke your warranty you will hate your life. I regret that I did not heed the warnings. It is truly unbelievable to me that in 2020, any company can stay in business when they display such disregard for their customers. Be warned.

I have owned a Dacor microwave for about seven years and is so far the best microwave Ive ever owned. It works great every time, has great preset features and also has a great sophisticated look. I would recommend Dacor appliances based on my experience with this microwave.

Replaced a prior pro style range product with 36" all gas Dacor range and couldn't be happier. The styling is outstanding and the cooking performance is far superior to prior range. Simmer burners are amazing and convection roast is absolutely outstanding. Great product and experience!

We have owned our dual-fuel Dacor stove for about four years. We purchased this stove because we needed a down-vent - this is how our kitchen was already configured. We had only the Dacor or Jenn-Air stoves as choices and went with the Dacor. I have been thoroughly pleased. Everything works consistently including the self-cleaning feature. Prior to this stove, we had a Thermador which was expensive and NEVER worked consistently. One feature or another was always on the brink. The Dacor is such a relief. And good looking, too.

We remodeled our kitchen and decided to use the range as the focal point of the room. The decision to go with a Dacor ER36DSCH dual fuel range over comparable Wolf and Viking models as well as a Dacor heating drawer was made, a decision I have regretted since. Our unit keeps blowing the baking element ($200) which routinely fails at the most inopportune times. To date I have replaced four and the Mrs. recently informed me that the oven is once again not heating properly. Thankfully, I am competent enough to diagnosis and repair it myself and did a thorough operational inspection and cleaning which revealed the broil element ($180) had also gone bad this time. My wife hates this oven and unfortunately it sits right smack in the middle of our beautiful kitchen to remind us of the bad decision we made. In fact, we are now at the point where we are considering replacing it and sending it to a scrap yard where it belongs. Avoid this brand or it will cost you.

I have owned a Dacor dual fuel 6-burner range for several years. I paid approximately $5,000 for the product. It has proven to be totally unsatisfactory. The gas burners click and make noise whenever you try to turn the burners down to a low temperature. The cook top is very hard to clean. The range is a constant problem. It smells bad, does not heat up promptly, and the broiler feature is always a problem. A gas oven is supposed to heat to and keep a constant temperature - the Dacor does not. The broiler will not cook food evenly or well. The door to the oven will not close properly and is constantly partially open. The hinges do not seem to work properly.Most importantly, I have tried on many occasions to get Dacor to do something about the defective product. They have been totally non-responsive. When I did finally get somebody to come and look at it, they spent about 2 hours cleaning it, accused me of using the wrong cleaner on the cooktop, and presented me with a bill for $800. I asked if they would just give me my money back and take the defective product with them. DONT BUY DACOR.

Updated on 02/23/2021: Its been several weeks since I first posted. The only reply that Ive received was an email via this site that requested information from me on my claims. The info was provided the same day. A week has gone by since I provide the information and I have yet to hear back from Dacor. Not even a were looking into your issue. What I did receive was a notice from Samsung (who has acquired Dacor) telling me that one of my service tickets has been cancelled. I dutifully called the listed number to get more information... only to be told that the Samsung customer service rep could not help me and that I needed to call Dacor. Ive tried to approach this matter with humor up to this point but I am out of patience. Given the price I paid for these products, I expected a premium customer experience... the experience I have received has been abysmal.Original Review: I did not think that a customer experience could be this AWFUL or that a vendor could seem to care less than Dacor cares about resolving my issues. After 5 months, the exhaust downdraft that we purchased still does not work and Dacor either does not respond or - when I can get someone on the phone - I get any number of standard excuses (parts shortages, Covid, port backlogs are delaying deliveries, the integration with Samsung, etc, etc). I am also missing basic parts such as shelves(!) that should have been installed during the original installation. The retail partner (Specialty Appliance) does not seem to have anymore luck in getting answers.

We did a complete kitchen remodel 2 years ago. My husband talked me into purchasing american made over the Bosch products that I preferred. This has been a horrible experience. The dishwasher does not clean. I was told to prime the water and purchase the higher end platinum packs. That did not work, then it was add lemi shine. That has not worked. The water never completely drains, ugh old water. A service tech could not tell me where the rinse aid indicator light was and insisted mine did not come with one! Microwave does not heat in an adequate time. All listed times I have to double time if not more. I was told to put a Rubbermaid container over the food product to insulate the waves... ha! Oven does not regulate heat. when I go to increase the heat during stated recipe, the screen always say 50 even though I would have it at 375. I was told it always will revert back to 350, really. I had all Kenmore appliances prior to the Dacor and never had a problem... Do not buy, I wish I hadnt. We are filing this with BBB and headed to small claims court.. This should be fun. I hope Dacor sees this.

Reports that this microwave was not powerful enough because it’s “only” 1100 watts are a head scratcher. It performs as well as and is as sturdy as our previous DMW2420S that lasted 16 years!

Dont waste your $$ move on to another MFG. I have owned this dishwasher for some time it never worked anywhere near what I paid for it. The glides fell out of the racks. It never finishes a cycle. I have spent $350 for repairs three times and it is still way less than satisfactory. Move on, try a Maytag, Bosch or Miele. Also parts are astronomical and you will need them. If you are thinking about buying this brand google it and read on. We all have the same opinion of the Dacor Dishwasher thumbs down.

Im planning a kitchen remodel and stumbled on this site. I have a Dacor dual fuel range (stove wont light, oven wont hold temp), hood (light wont stay on consistently), microwave (replace once, okay now), wall oven (panel out) and warming drawer. Only the warming drawer is working correctly. I live in rural Kansas and I cant get anyone to do repairs. I really like the design but... its time to move on to a new brand!

When I bought my house, the previous owners told me that theyd been having problems with the Dacor oven. They had purchased a replacement burner and prepaid the Dacor authorized service technician to install it for us. We have worked for three years now to get Dacors authorized service representative to install the part for which he has already been paid, and have been using a toaster oven to prepare meals for a family of four the entire time. The oven will heat to 135 degrees, then either shut off completely or immediately switch to broiling mode and burn whatever is inside it. When I called Dacor to see if they could help with the service issue since the technician was authorized by them, they told me it was my problem, not theirs. Although if the product they manufactured wasnt faulty in the first place, it wouldnt be anyones problem!

Im reading all these reviews and my story mirrors them all... I have actually contacted a lawyer and am considering either a lawsuit or going to small claims court because, at this point, its cheaper than continuing with repairs every other year. Has no one else considered a lawsuit under your states lemon law? Appliances are usually covered. I purchased the MORD230 wall oven in 2008... It was purchased as a second oven to my 6-burner Wolfe to cook a turkey or roast during the holidays. It has been used no more than 24 times... I have gone through 2 control panels and am now having glitches with the third. After doing a self clean recently the whole heating element blew - it will not heat at all. I am able to enter the temp but the oven just runs and runs and never heats. I have called Dacor furious for how many times this thing has broken in relation to how many its been used... They have offered parts at a reduced rate but I am not sinking another dollar in this oven on labor and parts only for it to break again. I asked for my money back and told them to come and get the piece of garbage they sold me. Do yourself a favor and buy a Wolfe... It works beautifully... My only problem was the cast iron grates rusted a bit recently... I called their customer service and was on the phone for no more than 5 minutes and they overnighted me a whole new set no questions asked! Dacor customer service has been a nightmare - so much back and forth... I tell everyone I know... DO NOT buy Dacor!!!

We purchased our fridge for $9,249 in September of 2016. By the beginning February of 2019 the fridge stopped working completely, I called Dacor who sent out a technician to determine the problem. The technician said the compressor had failed and needed to be replaced. A week later we found out that Dacor no longer makes the particular compressor I need. I have now been living without a fridge for 3 weeks and Dacor doesn’t seem to care at all. We have 3 children and are currently living out of a cooler with ice. I call them and email them every day begging them for a resolution. They are a avoiding me. I believe they owe me a new fridge and they don’t want to do it. We saved long and hard for our expensive appliances and it’s absolutely heartbreaking to have this useless fridge stop working after 2 years, and Dacor seems to not care.

When I completely remodeled my kitchen 6 years ago, I actually went AGAINST the advice of my appliance dealer and kitchen designer and insisted on buying the Dacor 30 double convection wall oven. Id been longing for Dacor ovens for years and though they gently tried to steer me towards Miele or Electrolux, I dug in my heels. Ive regretted ever since. Since first use, my electronic display has not been without an error message. Every time I go to turn on the oven, theres a message telling me to clean the convection fan filter. I called Dacor and they told me to ignore it! It was a mistaken message. Still, I cleaned them repeatedly to no avail. The main electronic circuit board on the oven has gone out three times. They paid for it the first time because it was under warranty. The second time they sold me the part at a discount but I had to pay for the service call. Total cost to me: $480. The third time, I had to pay for everything myself. Total cost to me: $870. They told me its because I broiled with the door open. I have NEVER broiled with the door open! The inside lights go on and off randomly. The temperature probe has NEVER worked properly. Last week, I was preheating the oven to bake some cookies and an alarm went off giving me a cooling fan error message. The oven turned off and I cant get it to turn back on. I called Dacor customer service twice so far and the first time they told me they would research the issue and call me back. They NEVER CALLED. I called again and they told me they could ship me the part and I could pay for the service call. The lower oven is currently working so I havent done anything yet, but the oven originally cost me well over $5,000. I have put another $1,300 into it. Im not about to spend another $500-$600 on this complete waste of money. Bottom Line: Dacor sells junk for exorbitant prices and refuses to stand behind their products. I was an idiot to fall for the Only True Convection Oven in the market line. Im buying a Miele or a GE to replace.

I purchased a Dacor Double Oven 5 years ago. It is a beautiful design, but unfortunately a piece of junk. Over the 5 years I have had the oven, I have had service technicians repair the oven on 7 different occasions. Unfortunately, my oven is not out of warranty and has failed once again. Today was my 8th attempt at service and the service technician could not get the oven working. I have called Dacor, pleading with them to stand behind their product and to replace this useless piece of equipment. I continue to get L22 error codes, and the main circuit board had been replaced twice. After persistently calling Dacor’s customer service, they finally said they would sell me a new oven at a discounted price to the tune of $4800 plus tax, shipping and installation. I ask myself, why would I want to buy another piece of junk? If Dacor wont stand behind their products, perhaps someone should initiate a class action suit against them.

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

I spent a lot of money buying a Dacor double wall oven because it was supposed to be top of the line and dependable. Now, the circuit board needs to be replaced and the oven is just 5 years old! This seems absolutely ridiculous for an oven this young to have such a major problem! I am very upset about all the money I am going to have to spend to fix it. Ive never, ever had any oven problems with other brands like this in my life. We remodeled our kitchen and I thought I was getting something better and now I realize that this brand is not living up to my expectations at all! I am using an authorized Dacor repair company and they told me that they are seeing lots of problems with this brand. I do not recommend this oven to anyone.

Dacor customer service contacted me and worked with me and the appliance repair company to get the proper parts to fix the oven. Everything is fine! We once again really love our Dacor wall oven.

We purchased a home with a 5 year old Dacor Discovery IQ Double Wall Oven. Model Number DYO230S. Great looking and it has a very sophisticated and functionally rich digital control system. Problem is the digital control system does not work. The stove has a mind of its own and will just shut off for 24 to 48 hours and return to function randomly. Shutting the power off and turning it back on has no effect. Dacor (Now Samsung) has been completely un-helpful. Bottom line response - tough. Product is no longer produced, replacement parts no longer in stock - maybe there is a part on eBay ** Honest that is the answer. I have called parts companies who also complain about Dacor (now Samsung). No luck. So we will now need to purchase a replacement product for anywhere from 4,000 to 10,000 dollars. To replace a 5 year old - 8,000 product. It will definitely not be a Dacor or Samsung product. And I will do my best to put similar reviews on the internet where ever I can.Just to add some balance - 21 years ago we custom built a home and purchased two Dacor ovens. Both were great. 21 years of flawless operation. When we saw this oven as we went through the home purchase process we were delighted. What a disappointment. Also - before the oven started to go wacky on us we needed to replace the bulbs (2) in the oven light fixture. Initially I contacted Dacor parts and had a very pleasant experience ordering the two replacements. However nothing came to our home. Called again and found that Dacor had been sold to Samsung and the price of the bulbs had doubled or more. No exaggeration. Stay away from Dacor and Samsung.

Lemon appliances. The dishwasher breaks every 6 month. The gas range top breaks every 6 month. The Microwave breaks every 6 month. Awful products!!!

We have a Dacor Epicure 36 six burner range. It has been a regular source of trouble since it was installed as part of a kitchen remodel in 2006. The igniter for the broiler went out 18-24 months after we got the oven. A year or so after that the weld that holds the bottom oven rack bracket to the oven itself popped loose making it impossible to use the lowest rack position in the oven. Last year the circuit board that controls, among other things, turning the bottom oven element on stopped working. Not only is the board itself quite expensive, but it is buried deep under the top of the stove taking lots of expensive hours of repair time to remove and replace. And now the burner igniters have begun to over spark (e.g., continue to click long after the burner has been lit, burners sparking that have not been turned on). The repairman tells me that is a different circuit board so we could be heading to another $500 or so in repair bills or perhaps a trip to the dump and a much cheaper replacement range. We have had other Dacor equipment (cooktop, wall oven, warming drawer) and have not had a problem with any of them. But given our experience with the Epicure I cant imagine ever buying another.

My husband and I built our home and moved in November 2002. We purchased a Dacor Double Oven, Dacor 5-Burner Electric Cooktop and a Dacor Microwave. After the second year of living in our home, we started having problems with our double ovens. It would start beeping at different times. Sometimes it would last a few times to off and on for days. Then it would stop beeping and not return for a year. Now the beeping has started again and now it is displaying off. It wont come on. We have turned the breaker off and back on because sometimes that would reset it but not this time. Now before I could call anyone out to look at it, my 5 burner electric oven is dead. I called Metro in Tulsa, OK which is where we purchased them and they gave us the name of a repair person in our town. He came out and told us that we needed new boards for both appliances and charged us $50.00 a piece just for the evaluation. Now one week later, he is calling us and telling us that our 5 burner electric oven is discontinued! I dont want to have to purchase a new oven! I will also say that on my microwave, where the time is displayed it is blank across one line. I didnt even ask to have it look at. Please help!

We love our Dacor 36 refrigerator. We have owned it for 6 years and never had a problem with it. Our friends and family have also complimented the look and style. We are happy with our purchase and would recommend Dacor products to anyone.

The problem started with our refrigerator unit when it was still in the first year of a 2-year warranty. We have had over 9 service calls for various problems; we had to replace the circuit board, switch and the pan twice. The warranty runs out soon. After five unanswered calls to the customer service number, we were finally able to get through; not that it made a difference. Their response was, “We apologize, but there is nothing we can do?” Sound familiar? Dacor refuses to extend the warranty even though the problems seem to be bad design, parts and customer service. Dacor says when (not if) you need another repair, well work with you. Yipee! We get to work with them some more and pay for the privilege. Dont make the same mistake we did. We will never buy a Dacor product again.

In 2008, I purchased my dream home and had the opportunity to build my kitchen from scratch. At the time, I shopped Viking, Sub-Zero, Wolf, and Dacor. I made an appointment to tour the Dacor showroom and was blown away by the aesthetics and advertised performance of their line. I made the decision to fill my kitchen with Dacor products: dishwasher (ED24SCH), dual range (ER48DSCH), range hood (EH4818SCH), fridge, and microwave (DMT2420). To date, the fridge is the only appliance that has not malfunctioned. Within the first month, the microwave blew a fuse (covered by warranty). Within the first 6 months, the dishwashers motherboard blew (also covered by warranty).Since the 1-year warranties have expired, the range hoods electrical unit malfunctioned and ceased working properly ($400-plus in repair). The motherboard on the dishwasher has gone out twice ($1200-plus). The dishwasher rack has completely rusted and the wheels have fallen off ($800 to replace). The lights on my oven dial is out and the glass bottom inside the oven that covers the heating element has cracked (nothing has been spilled or dropped). In fact, I only use that side for Thanksgiving. I am extremely bummed (to say the least) and I feel that the products that I was sold do not live up to the quality level that they advertise. Additionally, the replacement parts are obscenely expensive, and at this time it makes more sense to replace the units rather than dump more money into a pit.

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two computers replaced for over $1000 each and other boards replaced. Problems started just after the manufacturers warranty ended. I consistently get a U60 fan error message, no matter what Im cooking and no matter what cooking cycle Im on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

When I pay top-dollars for a supposedly high-end product, I would expect performance and durability. That is not the case with Dacor. This manufacturer charges top-dollars for their appliances but their products do not live up to expectations. I purchased a Dacor gas cooktop range, and within a year several blue-indicator lights on the knobs (which indicate the gas is on) failed. At that time it was covered under warranty, and even then it was a hassle to get the repair technician to come out and take the range out to get to the electronic parts. After replacing two of the lights, the other lights failed as well, and then the replaced lights eventually went out. Now, only one out of the five lights work. After a year, the appliance is no longer under warranty, and it is too expensive to get it serviced. Its not only a cosmetic issue, but a safety one as well.Were in the market for a single wall-oven, and I considered a Dacor for its clean and stylish design. However, after reading the reviews about Dacor, Im veering away from this company. Sadly, as much as I want to support a Made in America company, the pride of workmanship and customer service doesnt live up to this companys branding.

We equipped a luxury kitchen with Dacor appliances. Had to replace the 60 inch dual fuel range after 8 years - use the same brand simply to match. Big mistake. Several repairs already. Also installed two under the counter warming drawers - nothing but problems and repair expense. Now we need a small $25 part - a cooling fan with motor that is faulty. Was informed the part is no longer available - customer service told me well, it is 10 years old. Really? We now have to rebuild part of the kitchen cabinetry and spend several thousand to replace two warming drawers? They also said the company was too small to keep parts available for a long period of time. Unbelievable! I will never buy Dacor appliances again.

Ive had the 27 inch double wall oven for 10 yrs. When I purchased them they were 6000 dollars. With 3 years I started having a problem with the motherboard. It has been replaced 3 or 4 times. Ive lost count. The last time they said it was fixed for sure. Well today the same issue is occurring. Im done! Never buying another Dacor product again.

Follow-up to March 31 posting: In 2001, we installed two Dacor wall ovens and a gas (converted to propane) cook top. The cook top has been problem free and the brushed stainless steel surface still looks like new. Both ovens however, at that time, were problematic during the two year-warranty period. Knowledgeable service people were hard to come by in our region. After numerous service calls, Dacor replaced one of my wall ovens at or around the three-year mark (outside of the warranty period). That particular unit had only one minor issue since then and Dacor replaced the appropriate part free of charge. The other original unit has been problematic since the beginning. The latest problem being the internal light going on/off for no reason and then a lack of response to light button on the front control panel.Long story short, I posted my frustration here on March 31 and was contacted by a Dacor rep within two days. He asked me for detailed info on the problem and located the unit in their files. Some of the past repairs were known to Dacor, but others were not since we just did them ourselves. I was asked to send a detailed description of the current issue along with pictures, which I did. Based on Dacors analysis or the pictures and the exhibited problem, they sent me, free of charge, a control panel membrane, a door gasket and a set of door hinges. We installed these items and the unit is now in full working order.In looking back over the past years of problems with this particular unit, its clear to me the issues all stemmed from an original broken door hinge. It was compounded by the fact that the service and repair folks at the time considered the door gap to be within tolerance and we did not discover the broken hinge until the door glass shattered and we needed to replace it, which required removing the door. Anyway, at this stage in the game, I am very pleased with Dacors response. It is my impression that they are trying much, much harder to stand behind their products. So, while just a short time ago I would have never considered another Dacor product, when the time comes, they would still be on my list of considered vendors because when these ovens work, they work great.

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.

The refrigerator was installed in April 2017, a $20,000 purchase. It had problems from the beginning and theyve only gotten worse. The unit was replaced (not the exterior, of course) during the first year. And now, less than a year later, it is not working once again. Weve been waiting over a week for a service call and have lost thousands in groceries - have had to eat almost every meal elsewhere - and have not received a single response from their service department. I will NEVER purchase another Dacor product again. I am preparing for legal action.

I purchased a Dacor double wall oven in May 2011 at a reduced price from a secondary market. Due to cosmetic defects, it wasnt sold by an authorized Dacor dealer. I bought it at what I thought was a fair price, considering the cosmetic defects. When our home was completed in November 2011, we installed the oven but found the oven would not heat up to the set temperature. I was told by the company I bought it from that it would be eligible to be covered under the manufacturers warranty. I called Dacor and was told that since I didnt buy it from an authorized dealer, they would not cover it under their warranty even though I had it under one year. Since I had to give Dacor the serial number when I called it in, they now have a permanent record to that end. I have had no oven because I cannot pay to have it repaired.

I have 2 single ovens side by side and have a cooktop and ventilation system - my experience with the cooktop and vent (2000) was so good that I did not hesitate to buy Dacor MorS130S ovens. They were installed in my new kitchen in September of 2012. I had my cooktop and ventilation system reinstalled. My daughter accidentally cleaned the oven without taking out the GlideRacks (which are hard to take out). We oiled them, etc., like the manual says if they are accidentally left in - they will not glide at all and now I am being told $300 each to replace excluding the cost of the service call. This is ridiculous. What kind of design is so poor that racks would get in this condition? I had Bosch ovens before and their warranty was wonderful and I, luckily, bought a Miele dishwasher which has a 10-year warranty. I would not buy Dacor again because of the warranty and because of this problem. I am beyond disappointed as I love my cooktop etc. I feel that Dacor should at least pay for part of these GlideRacks.

The Dacor ‘duel fuel’ ranger was $5,500, We have propone, and Dacor’s set up is for natural gas, so all the pots and pans got lots of dark residual. I wrote and called them many times, to no avail. Terrible customer service. Then the F1 error keeps beeping, non-stop. What a piece of junk. Non-stop issues. No service whatsoever from the manufacturer.

I emailed Dacor for information about how to get my range fixed and was amazed. My questions were answered complete with numbers for model and needed replacement parts along with contact information for local service folks. Amazingly good service. Bravo, Tori **! Give that woman a raise!

I would never buy another Dacor product. The microwave totally crashed and now the oven will not heat. I have had contact in the past regarding repairs and they are outrageous. I plan to replace both items rather than paying unreasonable costs. Very unhappy.

As an add-on to my original review, I had a a service call to address the LC error code. The service company reconnected my unit, turned it on, ran a couple tests, and declared there was no issue. We ran the dishwasher 1 cycle and it worked just fine. Tried to run it again later that day, and the LC code was back again. To resolve the issue, I worked with the company I bought my appliances through to replace the Dacor dishwasher with a Bosch. That happened today, so it is too early to tell say how the Bosch works, but it is more solidly built, has more capacity and the door fully opens with the panel installed.Dacor did reach out to me to try to resolve this issue, so kudos to their customer support, but the issues were just too many. And as I stated in my original review, love the Dacor range top, double oven and refrigerator.

Motherboard on my favor wall oven has been replaced twice. Repairman said not use the self-cleaning feature as that will cause too high of heat and melt the components. Seriously, Dacor? We spend this kind of money and have these type of repair issues constantly. Just glad I finally was told what might help resolve this - I’m ready for a new oven because of all these problems.

We moved in our new home in June 2019. We had purchased 2 Dacor dishwashers, 2 ovens, a gas cooktop and a microwave. All the appliances are beautiful. That said, both of our dishwashers leaked so bad we had to stop using them as they were damaging our wood cabinets and floor. Dacor sent service persons out after multiple calls and replaced the seals, but they still leaked. Our cabinet company that sold the Dacor appliances stepped up and replaced them both with Bosch dishwashers.Our Dacor Refrigerator went out in mid February and will not cool anymore. After 2 hours on the phone with a Dacor representative, we finally were able to schedule a service person to come out a week later (Dacor has very few support companies so dont plan on anything happening too soon when there is a problem). Was not able to repair the fridge and said it could be another two weeks to get the part and return. That said our service person is a great guy and cares, but has to rely and wait on Dacor for responses and parts.Our ovens take twice as long to cook as any other oven we have ever had. We are asking them to look into that as well. Overall, very disappointed. We understand having problems, but expect Dacor customer service would be much better and support their own field service persons and clients or at least act like they care. Not looking forward to calling them back to see why we need to be without a fridge for 3-4 weeks total....

I was a bit anxious when I purchased my Dacor range because I really didn’t know how it would perform. A year later and I couldn’t be happier. I love my Dacor 30” range. It has been one of the best purchases ever.

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

I purchased all Dacor products. First Dishwasher went out, had purchased warranty. Came out 6 times to fix it, filed complaint with Better Business Bureau. Finally got dishwasher replaced with a Kitchen Aid. Thank God for the BBB. They help people. Then my stand alone range with 6 burners had one of the burners go bad, the appliance co. fixed it. Then the oven relay board went defective. Had to order part over $400.00, no warranty. Then wall oven Relay Board went out, 2016. Paid over $460.00.Less than 12 months later relay board went out again. They said Sorry, no warranty. Ordered part said it was $500.00 + to replace. The appliance repair tech ordered wrong relay board. They called me today and now said its going to cost $650.00, no warranty. Do not buy Decor products. They are horrible. I feel I am being ripped off by Dacor and feeling untrusting of the Appliance Co. I may need to file another complaint with Better Business Bureau. Buyers beware!

Unfortunately, the screw broke in two that held our Dacor refrigerator door on and much to our dismay, the door fell off. Dacor was prompt and courteous in sending a replacement lower refrigerator door hinge to the service company and covered the full cost of labor even though they initially said the refrigerator was out of warranty (two years old). Our experience was positive with James who gave timely and a customer-focused response. He also called to follow-up after the repair to make sure we were happy which I appreciated. I hated that the door broke but was very pleased with the repair and the fact that I did not have to pay.

We purchased the modernist collections 48” range, refrigerator and freezer, oven and microwave combo and dishwasher with a kitchen remodel 9 months ago. We had one issue with the dishwasher which was resolved, then another when is stopped mid-cycle. Repairman came out and was told we needed a new panel. Found out it was back-ordered. Well, it’s now been FOUR month without a dishwasher. We have contacted customer service and asked for other options and were told there was nothing they could do! When following up we have left messages and had our calls not returned, as has our service company. I have waited on the phone 3 times 30 minutes to talk to someone, because they won’t call back. We’ve asked to talk to a supervisor, and was told our information would be forwarded... 2 days later, no call. This is by far the WORST service I have ever had for ANY type of product.

Most of my life, Ive always bought pretty low end appliances, and theyve always worked pretty well. When we remodelled our kitchen, we decided to go with a high end Dacor stove, and its been nothing but trouble. After just a few weeks, the igniters started to fire constantly on some burners. It was still under warranty, but it was very hard to find someone to honor the warranty. We got that fixed, then the oven light started to come on and off randomly. After our experience with the first problem, we just disconnected the light and let it go. A few months later, the bottom shelf jammed, and there was no way to collapse it to fit in the oven. This product is total junk. Dont buy it!

My stove is 3 years old and I have had to change the LED lights on the burners 5 times. One of the burners warped and was changed. The computer went after 2 years, now I have a gas leak in the burner hose. I have bought the extended warranty. I would not recommend this stove if you like to cook. Just make it look pretty in the kitchen!

We renovated our kitchen and as part of this had installed the new Dacor Modernist Fridge and Freezer columns at a VERY hefty price tag. We were going to get a subzero and changed our minds when we saw these products - the styling, design and function looked so much better than Sub-Zero, despite the higher price tag. Well, fast forward about 8 months and we dont have a functioning fridge. It stopped cooling out of nowhere. We had to throw everything away. After FINALLY getting a repair person to the house, they told me that it was because the fridge had run out of gas (freon or whatever the coolant is thats used). When asked how that happened they said they didnt know, but that they couldnt repair it as they needed a part from Dacor. A WEEK later, they finally got the part and came back to repair the fridge. 4-5 hours later it still was not repaired and they said they needed another part. Its been almost two weeks since then and the part has still not arrived. We had a BlueStar range installed when redoing the kitchen and when we had a problem with that, they overnighted the part, so that they could fix it right away. This is not the case here - the customer service has been absolutely horrendous and Ferguson Appliances (where I bought the fridge from) has been at their wits end with this (I cant say enough about how wonderful Ferguson has been to deal with). This has been a nightmare. Now the repair place wont even schedule a repair date because they dont want to lose the time again in case the part doesnt show up again... DO NOT BUY THIS FRIDGE. I should have known better not to buy a Samsung (yes, Samsung bought Dacor a few years ago and these products are glorified Samsung units).

Thank you for your attention. Since my post, a resolution has been reached and Dacor will be replacing my range with a new one. That is much more representative of the pride and reputation of Dacor. The executives were very responsive. Perhaps front line agents are not empowered to make these decisions, however, in my case, the escalation brought the matter into the right hands. Happy with the direction towards the final outcome, not the 4-month process that discounted the reputation and my perception.

The ovens needs a new latch kit and a mew control panel every year. It has been repaired 15 times. So many issues but those are the most consistent problem areas. Dacor should have replaced our range the first year. Even the repairman says everyone has had the same issues. For what I have paid in repairs I could have bought a new range.

I remodeled a kitchen in a high end house and so wanted nice appliances. I had KitchenAid (which Id had a lot of issues with) for about 16 years. (Since I built the house - the fridge was rebuilt 3 times.) While looking for which appliances to use we were at an open house and a chef was cooking and giving a talk on the Dacor ovens in it. So... I reviewed a lot, liked what I read, and chose Dacor. I love them, the cook quality, the features, all of it. BUT my double oven had issues from the start. An annoyance at first with the built in Android but I didnt complain a lot. Move forward 1.5 years and the Android tablet built into it would freeze and not restart without throwing a jumper on fuse box. I called Dacor and they gave me a number of options, disable the Android because of a known issue and get $500 back, or - return the oven for full credit and theyd pay to have it removed (1.5 years later... cmon thats pretty awesome), or - pay $500 and move to the newest higher end model with steam cooking. Wow, talk about stand by your product! Ive never seen this before with an appliance manufacturer/vendor. Certainly wasnt my experience with KitchenAid. Anyway Im an advocate even though I had a problem and thought they deserved credit here.

We purchased this oven February 2009. On 6/7/11, we had to replace the touch pad assembly. On 12/16/13, we again had to replace the touch pad assembly with a cost of repair to this point of over $900.00. The over cost $2,395.00 when purchased. On 3/16/14, while on convection/bake the oven switched over to broil. On 3/20/14, a repairman came to the house. The condition did not replicate but the repairman, in conversation with Dacor, determined that the fix, if this should happen again, would require the replacement of the relay board and ERC control at a cost of $700.00. On 3/27/14, while on convection/bake, the oven switched over to broil. I called Dacor and was forced to leave a message.

As I have read in most of the reviews, we have also experienced the control panel on our 30 inch dual range cracking over the years. We were told not to replace it because it would continue to happen. Ok, lived with that... Now something new has started to happen, the plastic handle on the oven door and surrounding area has started to melt. It got so bad after a self clean that it is collapsing. Now there isn’t much of a seal at all when the door closes. The stove isn’t brand new, but this has to be a fire hazard, and consequently, now the oven will not even turn on. I’ve reached out to Dacor with no response yet. I’m done with this company!

We installed 2 Dacor wall ovens, a 5-burner cooktop, and a downdraft fan in 2000. The convection ovens bake perfectly and have performed without fail. After 7 to 8 years of daily use, we did have to replace the door hinge on the oven I use most often. We are in a rural area so the repairs are accomplished through Sears. The replacement parts arrived in a timely manner and the oven has worked perfectly since. The cooktop is easy to clean and the heat is even. The downdraft fan is effective and easy to clean. I would be confident to recommend Dacor products.

Dangerous condition! I purchased a Dacor 36 dual fuel range 5 years ago. I reported the issue to Dacor via email with no response from customer service. I believe the no response was an attempt by Dacor to distance themselves from their responsibility for this potentially dangerous condition. Specifics: When pre-heating the oven in convection/bake mode, if the oven door is opened before reaching the set pre-heat temperature, a ball of flame will explode up from the opened door. The ball of flame is basketball sized and has singed eyebrows and hair on several occasions. To reiterate - it is a ball of flame, not super-heated air that is the problem. As a result, after non-response from Dacor, we called a decor qualified repair technician who diagnosed the problem as a bad igniter. The igniter was replaced and the problem still exists. I fear that a small child may be severely burned by the engineering design fault.

I have an older cooktop. Yes it is 15 years going strong but I have ran into a few issues where I know the repairs would be pricey but especially the parts. After talking to a few representatives, they truly want to help you. Nothing is free and I don’t expect it to be, but I am glad they they helped me get my cooktop back to functioning again. I hope someone finds this helpful before reading or writing bad reviews.

Warning: Warning, safety hazzard for all, adults and children. Recommendation: The knobs should be set on the top of the stove, not the front where children can reach. Control knobs should click when fire and gas is turned off, and highest flame setting should be at the end of the turn just like a clock. I inherited this range as new owner of the house. Today I used the high flame option of the gas stove. When I was done with cooking, I turned off the gas according to the knob position, front of the turn. Later I discovered the range was not exactly off. It was still hot but no flame could be seen.I checked by sight the control knob position, it was set incorrectly in off. Then I touched it and realized the knob actually has a bit more to go to the end, slightly before the off position. Therefore it continues to release gas with unobservable flame. This knob does not click when user turns it to the off position. It is just a silent knob with an inaccurate cue of a heavier black line for off and on indication. Besides, high flame setting comes at the beginning of the turn of the knob rather than the end, it is counter intuitive to our mind of increase heat by turning the knob further on, like our clock. Oven racks are hard to put back after cleaning. Once a rack almost tumble out while food was sitting on it.

Dacor representative has been helpful in responding to my complaint and has sent new oven racks which I greatly appreciate. I was able to send them pictures of the damaged racks. I want to clarify that the warranty that was sold to me by an upscale appliance center was NOT a Dacor extended warranty and I believe that this caused my issues to slip thru the cracks. Nothing can be done about the interior that seems to have a film of sorts on it, short of replacing, but I am grateful that Dacor customer service went out of the way to correct the problem with the racks.

I bought DCM24S DACOR 1.5 CU CONVECTION MICROWAVE-SS and after few months of using this product its banded on the back wall of the microwave that supposedly resulted from improper turntable placement which caused the turntable tray to make contact with the back of the oven. The quality of the product is very poorly, dont buy Dacor product!

We moved into our newly built home in April 2012. I purchased the Dacor 30" microwave drawer to complement a 30" electric oven that is installed just above the microwave. I am very happy with my purchase, it is stylish and works well. The drawer is spacious, I can fit multiple food items in it and they all cook evenly. We use it daily and couldn't be happier with it. If I ever move, I will purchase this microwave drawer again.

Front bevel of my first rsd30 range purchased in California in 1999 cracked within nine months. Dacor said it was a defect in the design and would fix it for free. I sold the house in 2001 but the range was still not fixed. I moved to Nevada and bought a new rsd30 range and same thing happened within six months. It took a year to get it fixed at their expense. This bevel also cracked again for the second time in March 2011. Their response to this was to offer me a new bevel for $180 and I would have to pay for the installation. I declined the offer. The bevel is still cracked at this time. At the same time, I bought a PMOR30 over the range microwave and the front handle broke at least four times. And finally, the whole thing broke down and was not repairable. In Aug. 2008, I contacted Dacor and they agreed to replace it with a new DMT2420 over the counter microwave for half the price ($390). Last week, this one blew up on me. Sparks were coming out through the side and a big hole in the removable shield and burn damage to the wall of the unit. I do not believe this unit is repairable. I contacted Michael at Dacor. He apologized and said that theres nothing they can do about it as it is out of warranty but they will look into it. What I want at this point is my money back that I paid for ($390) and for them to pick up the unit and get it out of my house. I will never buy another Dacor product again.

I purchased entire kitchen of Dacor appliances - $30,000. The 48 refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told We are discussing the situation and will get back to you. Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadnt been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

Purchased a Dacor DT0227B wall oven. The first oven arrived damaged; the control panel was completely off the unit. We ordered a replacement oven which arrived today. Upon turning on the power, error codes C76 and C77 appeared on the control panel display. The installers phoned your service people who instructed them to remove the front panel and look for a loose wire. When they removed the front panel, the entire control board was just hanging free, not secured in place with any screws (it appeared that this was an assembly error). They found a wire hanging, secured it in place, reattached the control panel and applied power. At this time the error codes were no longer displayed and they were able to set the time. When they attempted to start up an oven cycle to test the unit, the Start/Continue button on the membrane keypad was not responding. Another call to your service team determined that the control panel would need to be replaced. 2 ovens within 2 weeks arrived DEAD! The quality is beyond unacceptable. I sent an e-mail to the CEO of the company before I posted this. I received a response from a QA guy. Any manufacturing company that thinks Quality is the responsibility of QA is working with a 1950s mindset!! Dacor is pitiful and will certainly not last as a company with this kind of quality and customer service!!

This range was installed in January 2003. The door on the larger oven was replaced soon after because it would not close tightly and still doesnt with the new door. I have always thought that the oven temperature is lower than it should be but have been told twice that it is accurate, tell that to the turkey. The heating element on the large oven was replaced 2 years ago. Four of the burners dont light and have to be lit manually, this has been going on for 10 years. The relay board has burned out and now has to be replaced, $800.00 fix. The technician just left and could not replace it, he couldnt access the tight spot that it was in and wanted to cut the barrier panel to get access to it. He decided not to do the job and told me to call Dacor to get another repair service, which I just did. I was prompted to write this after reading other reviews and remarks. I hope this helps someone out there to buy a different brand.

The enamel on the bottom of the top oven has blistered and the metal beneath is exposed. If the oven is heated, there is a chemical smell. This is such a dangerous situation that the ovens (double) are being removed as I write and will be replaced with a different and more reliable brand.

Our refrigerator is 5 years old and has had a problem with icing up in the freezer area, resulting in a loud noise from the freezer fan. We originally called Dacor for service but they could not get to it for 2 weeks. An appliance repairman installed a new heater for the defroster. This only worked a short time and happened twice with a cost of over $1000. A couple of months ago, it happened again, and we were able to get a hold of ** at Dacor customer service. She knew exactly what was causing the problem. She ordered the parts and directed a factory-approved repairman to install over $800 in parts and we are confident the issue is resolved. Thank you, Dacor, for standing behind your products.

I have all Dacor Appliances in my kitchen and I am very disappointed and angry. The double wall oven has not worked since day one - cant roast a chicken or God forbid, I would want to roast a turkey for Thanksgiving. The ovens look great, but just wont cook anything. Raw on one side and burnt on the other. One time I roasted a 5lbs leg of lamb for 5 hours! It still wasnt cooked. Recently, my dishwasher has stopped working properly, stops midway through cycle, wont drain water and its just been a total waste of money. I will never recommend Dacor to anyone. Do not buy Dacor. I called customer service in the beginning, as we had problems from day one, but they were of no help so I gave up. I dont use my ovens anymore, they are just for display. Very, very shameful!