I have been calling every appliance repair company authorized by Dacor to repair mystery problem. No one knows how to fix the problem, even Dacor. Both ovens stop heating during long baking times. I cannot bake anything longer than one hour, temperature drops to 290 or lower. You think your turkey is cooking but 4 hours later, it is nice and raw! Company should offer to repair or recall all stoves with double ovens.

When my husband and I built our home 11 years ago, I splurged and got a Dacor ERD36 36 dual fuel range. During the process of our build, our builder dropped my range during the installation. Dacor was very quick to send out a servicer to make sure the performance of the range was not compromised. The only thing that needed to be replaced was a bent bullnose in the front and the kickplate. I have had one service call in 11 years, which was last year after a brownout in my neighborhood caused my clock and oven setting to go crazy. It had nothing to do with function and had nothing to do with shoddy manufacturing. I just got it fixed and continue to use my range every day. I am looking to expand my island because I need another oven and I am very excited to add a Dacor oven to my home with zero hesitation. I am looking at a DO130S. I would buy Dacor over and over again!

Previously, I submitted a complaint here and I would now like to amend it. The problem(s) that I experienced with my 8 years old Dacor 30-inch wall oven was what I described in my earlier post (July 9, 2012). But after posting here, I was contacted by a Dacor representative not once, but several follow-ups to ensure that the problem was resolved to my satisfaction. It was and Im now very impressed with Dacors customer support. To be fair, I should have contacted Dacor with my problem before blasting their product here.It has been a good oven for 8 years and given their support that Ive recently experienced, Id be more inclined to purchase Dacor products in the future as it appears theyre willing to stand behind what they sell. Im really glad this issue was resolved because I was about to throw in the towel and buy something else, but couldnt find anything else that looked near as good as my Dacor and had glowing product performance reviews.

Got a great online deal on Dacor LP gas range. Was new but had dinged side panel according to store. Couldnt see the ding in photos and it would be hidden against cabinets anyway. Range is finally delivered and is new as advertised. Works great for a few days but then the oven wont hold temperature and then wont light. This is when the nightmare begins. Samsung now owns Dacor and getting to the right people to make a warranty claim is insanely difficult. After making the repair claim we get notified that there is no warranty coverage for service as this was not a new unit. Pardon me but we have the sales receipt showing that it is with full factory warranty. They finally agree to accommodate us and then repeatedly cancel repair tickets. After many calls to fix this, they now tell us that no service center will come to repair the range! They offered a refund minus some sort of discount based on a stove being used for a period of time. Oven stopped working a week into having it and they want to DISCOUNT a refund! Made BBB complaint and their response was they would have someone reach out to the customer. Today they did that and we are still at no resolution. Told them they have 3 options, fix the range, replace the range or refund us completely and I will make arrangements to fix the oven. They say there are no ranges in inventory to replace this one with with. No one inside the US will call or reach out to fix this fiasco and we are left with someone that is not allowed to make decisions that speaks english as a second language. Sad thing is that its a basic range that at first seemed to be a great design and would be great to have in our kitchen. Its now endless headaches because Dacor refuses to step up and remedy a defective oven part with a service call from someone that would require likely higher pay than their network providers.

We bought 3 very expensive Dacor appliances when we built our home 12 years ago. They have been a total disappointment. The microwave was replaced after just a couple of years when it just stopped working properly - including needing to stop it by opening the door! The wall ovens have needed many minor repairs which have amounted to several hundred dollars after labor charges. I see on this post others have had to repair the hinges! Ours have been replaced twice! The broiler came loose and was hanging on one side. The internal light also goes on and off by itself - sometimes in quick succession. At times, it stays on and cannot be turned off by the light button but by banging the front of the oven! Ridiculous! The cooktop cooks very unevenly. It goes from simmer to boiling over. The ceramic material did not hold up very well either. It is supposed to clean easy. But there are spills that have left permanent stains and we will be replacing that as well. We have also had Customer Service tell us items have been discontinued so we have no choice but to replace these appliances since replacement parts cannot be purchased any longer. This is a warning to anyone considering Dacor - DONT WASTE YOUR MONEY! There are far better appliances out there!

My Decor Epicurian oven and range has been a nightmare from day one. I have had the oven for about 8 years and had it repaired so many times I have lost count and had spent at least $2000 on repairs. We have experienced motherboard burn out, membrane failure, temperature control malfunctions, error messages that cause incessant beeping. Nearly all of the problems that have been described in this list of complaints, I have had the problems themselves multiple times! Now, I am panicking a bit because I decided to use the self clean function on my oven this morning and now, I have read some sad malfunction stories following the use of this feature. I am so torn about whether I should just cancel the cleaning process. I do not want to risk having the oven malfunction again, but the thing really needs to be cleaned.

Dacor Fuel Range broken door - My Dacor is by now 13 years old. I see from other reviews that the problems I have with my range have not been addressed in newer models--the same problems exist. When I received my Dacor, there was a crack in the front, above the door. It was small, and Id just had a baby so I let it go. I noticed that the door did not close either, and because I did not address it within a year, Im out of luck. But youd think that making an oven with a door that closes snug would be a top priority. It only closes properly when in cleaning mode. My oven window became brown and I cannot clean it. Its a shame that these things are messed up because the convection seems to work wonderful and the oven is fairly attractive. If the door closed all the way. Im getting ready to consider a new oven. Wont be a Dacor.

I have had nothing but trouble with a wall oven I bought in 2010. Basically just bad electronics. I finally replaced the oven in 2014 and had to get another Dacor to fit the opening. The new unit still does not heat evenly and is consistently off by about 50 degrees. Customer service is not helpful at all. Local repair shops cant really fix issues. Terrible company. Cant figure out how they stay in business.

The electronics on the first two induction burners failed within six months which was covered under warranty. The second two went three weeks after the warranty and we had to argue with Dacor to cover them otherwise it is a $1400 repair job. From day one whenever you open the oven door the controls and heat shut off. Sometimes it turns back on when you close the door. As for the downdraft, it worked fine until 10 weeks ago when while closing, the cover lip hit a wooden spoon that had been lying flat near the edge. There is no safety feature and the motor continued to try and close the fan. The unit would not respond and would not re-open. The spoon had to be broken to get it out. If this was a childs finger you would have had to call 911. We now have a repair bill of over $350 and are still waiting for 2 months for Dacor to send a part. We will never buy this brand again.

We purchased this range after remodeling our kitchen. We opted for the Dacor because of the deep oven that the other high end ovens did not have. I am an avid baker so this was a plus. After a year and half the oven stopped working, it was not getting hot. Thankfully is was still under warranty and it was repaired. The technician determined it was the oven control thermostat that was not working. Fast forward two years and again the same problem, along with the right front burner now also not working. And wouldnt you know it, the warranty is expired. Another technician came out again and stated to fixed the two problems it would be approx $250.00 just for labor and not including parts. CRAZY INSANE!!! If we would have known all the problems and we would have purchased either a Wolf, a Thermador or even a Monogram. How can so many issues and problems be happening with an range that is only 4 years old? Especially one that costs over $6000. It has to be a lemon or poorly manufactured. Ive contacted Dacor and was told they need to review my file to make a determination on what they want to do. REALLY, you dont need to be a rocket scientist to know there is a problem. Theres lemon laws for cars, why not appliances????

I am thrilled with this stove. I have always had a vertical double oven so this is a first for me. Really pretty in my kitchen. Almost like a piece of furniture. Can’t wait to start cooking!!

Eight months ago I renovated my whole kitchen with all Dacor appliances, cooktop double wall oven, refrigerator and dishwasher and I could not be more pleased. I wanted to wait a few months before I wrote this review in order to make my review more accurate. I love the modern design of all the appliances. The refrigerator is nice and roomy and the cooktop has been very reliable. Dacor products cost a bit more but they are well worth the extra money!

I remodeled my kitchen about four years ago with all Dacor appliances. It was the biggest mistake I have ever made. I have since replaced the refrigerator after only two years. After spending over $1000 in repair calls and parts, I purchased a new refrigerator as the freezer motor went out and had water all over my floor countless times even after new parts were installed. The ovens also have been replaced (12 months ago) as the lower heating element went out and had the upper and lower ovens go out with panel failures. I was so stupid to install the 30-inch dishwasher, as well. It also went out after 18 months with a motherboard failure. The upper rack glider also fell apart. Having the 30- inch dishwasher, I would have had to have a carpenter come in and make adjustments to my new cabinets. So I found another 30-inch Dacor dishwasher at an appliance store in Memphis, had it shipped to me and installed. It has been 10 months and I am now having the same problem I had with the previous Dacor dishwasher. It never ends! With the only option left but to have the cabinet remodeled, I will be purchasing a third dishwasher 10 months later. The only good that came out of this is the cooktop is still working (as of this date). All I can say is, if it says Dacor, dont purchase the product! This company shouldnt even be in business! What is even more pathetic is, when you call the Customer Service number, their representatives have such a I could care less attitude. It is a waste of time to even attempt to seek a solution to your problem. I guess they feel that since they have your money now, its the consumers problem, not theirs.GE Profile products are far superior and a lot less money. It goes to show an expensive price tag doesnt mean the product is superior.

Updated on 06/14/2021: We placed a review about a month ago about a defective range. The company contacted us, took some information, but we have not heard from them since. It seems they just wanted an appearance of willingness to help but do not intend to help. After spending almost $4000 on a stove you would think it would last more than a few years before the motherboard malfunctioned. Dacor has provided no help. Very poor customer service and an extreme disappointment.Original Review: We bought our Dacor range for 3800$ in 2017. The self clean function did not work due to a defective locking mechanism. We had that repaired. Starting in 2019, the bake cycle was not heating up to set temperature. We followed recalibrate instructions. Then, the temperature went over the desired setting. I’ve tried adjusting baking times to deal with the problem. Convection bake started having temperatures above the set temperature.Several months ago we called for repair. The service technician tested the sensor and said it was fine. He stated that it was the motherboard which would cost $1200 to replace with parts and labor. That’s a lot of money to put into a high end stove that cost $3800 to begin with and is only 3 years old! We’ve had Frigidaire stoves that lasted 15+ years. This continues to be a problem. Unfortunately, we may have to replace this stove with Viking or Wolf. This is totally unacceptable considering the initial cost of the stove and the fact that Dacor markets their products to be long lasting and reliable. Never will I buy Dacor products again.

I have 2 single ovens side by side and have a cooktop and ventilation system - my experience with the cooktop and vent (2000) was so good that I did not hesitate to buy Dacor MorS130S ovens. They were installed in my new kitchen in September of 2012. I had my cooktop and ventilation system reinstalled. My daughter accidentally cleaned the oven without taking out the GlideRacks (which are hard to take out). We oiled them, etc., like the manual says if they are accidentally left in - they will not glide at all and now I am being told $300 each to replace excluding the cost of the service call. This is ridiculous. What kind of design is so poor that racks would get in this condition? I had Bosch ovens before and their warranty was wonderful and I, luckily, bought a Miele dishwasher which has a 10-year warranty. I would not buy Dacor again because of the warranty and because of this problem. I am beyond disappointed as I love my cooktop etc. I feel that Dacor should at least pay for part of these GlideRacks.

I purchased entire kitchen of Dacor appliances - $30,000. The 48 refrigerator required 9 service calls to stop freeze up. Wall oven – the digital panel went bad. Stove top exhaust – the circuit is melting. The dishwasher had 17 service calls over 2 years - mid way they replaced the unit because they could not stop it from leaking and damaging our wood floors. The most recent service call was yesterday, 12/20/2011. After waiting since November, it is again not working. Does anyone else understand that spending $1700 on a dishwasher should allow you to use the dishwasher? I called the customer service and was told We are discussing the situation and will get back to you. Are you going to come wash dishes with me over Christmas when we have 25 guests? Were you there on Thanksgiving? If I hadnt been stupid enough to buy all Dacor appliances, I would throw it in the dumpster and buy a GE from Home Depot.

ZERO STARS if I could but DISAPPOINTED - if I had to use one word to describe our experience with Dacor with not only our $8K+ 42 Built In Refrigerator that is sitting at 70+ degrees in the freezer and fridge sections but SO DISAPPOINTED with their poor customer service and lack of concern resolution tools for their team to even try to help.They are supposed to have high end luxury products. With that, anyone would expect to have a luxury customer experience. However, our family has been WITHOUT a working unit since January 6th. That is less than a month from when we had it installed but almost a month from today. We followed the proper protocols to get it repaired. Took almost two weeks to even get a technician. Once we did, he confirmed it needed to be replaced. We got approval and now learned we have wait another 2-3 weeks to get a separate decision to be made.Requested if there is any way to escalate our concerns but cant even talk to a supervisor for another 24-48 hours... Apparently they will call when it is convenient to them. Dacor - have some empathy for your customers! Imagine paying for a high end product to have no working fridge or freezer for a family of 6. Not sure how this is an acceptable practice. POOR QUALITY, UNTRUSTWORTHY, DOES NOT CARE ABOUT THEIR CUSTOMERS.

I called the customer service number regarding my double oven. It just randomly beeps and now turns off. No error code displayed. It has done this on and off since 2003. Now it is happening all the time. I called customer service and they seemed to act like it is my fault and I need a new touch pad. I inquired and this is a recurring problem with this model. I could not get a straight answer from the person I was talking to. He just told me that if the repairman says I need a new touch pad, then I need to get one. Well I have been doing some research and this is a problem that seems to be haunting more people than I. We own a Dacor gas cooktop that has had to have a switch repaired. We own a microwave that has had two new circuit boards and now a beeping oven that gives no error code and turns off by itself. My advice, do not buy Dacor appliances.

I remodeled a kitchen in a high end house and so wanted nice appliances. I had KitchenAid (which Id had a lot of issues with) for about 16 years. (Since I built the house - the fridge was rebuilt 3 times.) While looking for which appliances to use we were at an open house and a chef was cooking and giving a talk on the Dacor ovens in it. So... I reviewed a lot, liked what I read, and chose Dacor. I love them, the cook quality, the features, all of it. BUT my double oven had issues from the start. An annoyance at first with the built in Android but I didnt complain a lot. Move forward 1.5 years and the Android tablet built into it would freeze and not restart without throwing a jumper on fuse box. I called Dacor and they gave me a number of options, disable the Android because of a known issue and get $500 back, or - return the oven for full credit and theyd pay to have it removed (1.5 years later... cmon thats pretty awesome), or - pay $500 and move to the newest higher end model with steam cooking. Wow, talk about stand by your product! Ive never seen this before with an appliance manufacturer/vendor. Certainly wasnt my experience with KitchenAid. Anyway Im an advocate even though I had a problem and thought they deserved credit here.

We purchased this high end Dacor range (Dacor Renaissance ER30G) new in 2011 from the Appliance Loft here in Cincinnati. It was dropped off and installed and would not operate right out of the box. A repair was made and everything worked (unless you count the indicator lights on the knobs, they all went out after approx 14 months). This past November the oven went dead. A1 appliance came out: Determined new control board needed, ordered and installed. Thanksgiving Day, oven dead. A1 comes back, reset the High Temp Fuse. Oven dead 4 days later, A1 returns with a new HTF. Dec 22, Oven dead. As soon as The holiday is over we will call another repair shop and start looking at replacing this unreliable piece of eye candy. Open comment to Dacors design engineers, quality control engineers and management. You should be totally ashamed about this product youve designed. You are supposed to represent the best in American design and quality and this falls below that of low end appliances out of China. See you in small claims court.

I moved into a house that already had a Dacor unit in place. Within months, I discovered that I owned an oven that could be fixed by throwing the circuit breaker. Then, I learned about invisible hands that turned the 325 degree convection oven to a 500 degree broiler. The final act was having all three glass panes shatter and the control panel cracking as punishment for assuming that the oven cleaner on an expensive gourmet stove would function according to manufacturing standards. The repairman ordered replacement parts. He spoke with someone who was off shore so forget about Dacor being all American made. The wrong parts were sent. He has reordered. Meanwhile, I have been without an oven for two months. If this goes on, I am going to Home Depot and buying a Hotpoint or GE. It is the same price as replacement glass panels and the control panel.

The first F1 Error needed a new membrane repair for $470.00, after 4 years of service. Now, the same F1 error after the new membrane is only 13 and 1/2 months in service and it is now out of warranty. Customer service people are rude and unhelpful but when pressed, they said they might be willing to help after a service tech, which I have to pay for, diagnoses the problem.Even the Sears store people advise their customers not to buy Dacor products and that is sad because it is one of only 2 American made options. Dacor needs to step up their product engineering, commitment to quality and get rid of the rude phone people in Customer No Service. This is not the end of this experience but the only reason I am not junking the stove is because a comparable replacement is another 3000 bucks from another vendor which I cannot afford at this time.The irony of this is that the company clearly knows they have problems but when I asked if the replacement parts had been improved so the problems wont persist, I was told that no changes or modifications to the electronic brains had been made. How stupid is that! They are just asking for more problems with the parts they send you to fix what does not work.

We used a new Dacor range vent only to have it go on and off. We called Dacor and they referred us to Desert Tech in La Quinta. The owner came out and said we needed a new unit for $775. We said just unplug it. He charged us $275 even though it took him less than 30 minutes. Stay away from Dacor AND Desert Tech!

We had a ongoing problem with a wall oven that was purchased in 2006. The most recent complaint was a oven glide rack that was not working. After complaining about it to one of their staff, they listened to our frustration and are sending us a new rack at no charge. My hats off to the great people at Dacor. Thanks for your understanding. Al

We bought this oven and had it installed a month ago. Id love to love it, but unfortunately I dont even like it. Immediately after installation I noticed the touchpad for the bottom oven didnt work. I called Dacor and spent quite a bit of time while someone did the standard is the power on run through. I was told someone would have to call me back in the morning, at 9 am. The next day at 10 am having not heard a word, I called back. I was given the option to be called back (you wont lose your place, and our first rep...) Great! Nope. Four hours later still nothing. I called back again. Someone answered quickly and after a short call arranged for a service person to come out in a few days.Fast forward a few days and the serviceman arrives. Hes clearly never seen this kind of oven. He calls Dacor and talks to their troubleshooting department. They decide the motherboard is bad and reorder. Well, its been 10 days. *crickets*. There is no sense of urgency... In fact nobody even seems to care that my $7500.00 oven doesnt work and the microwave literally cant even pop popcorn. I would expect the company to rush delivery of the part. If need be replace the whole oven and figure out what is wrong with the motherboard on your own time. What I didnt expect is for literally everyone involved in the process of choosing and buying the appliance to not be able to find a solution. I give my new oven 1 star out of 10, because it looks nice. Id rather have an oven that doesnt have a smart feature and actually works. FAIL Dacor.

Dacor ERD30s06BK/LP - thought reputation was good. Quality seemed outstanding. Like: Appearance; Dislike: Performance, Reliability, Serviceability, Quality of parts, Availability of parts. In a word: Dont buy a Dacor! Ive learned that if you have a repair person/organization you can depend on ask them to suggest the best appliance based on their repair experience and their ability to obtain parts. Dacor has already replaced range once. Oven interior cracked when self-clean was used. Stovetop burner ignitors frequently continue to spark after flame is established. Stovetop burners will sometimes extinguish when flame is low. This experience showed me that just because an appliance is expensive, it doesnt mean good performance or high quality. Because of the cost of replacement we have lived with the Dacor until the next major repair is not possible because of lack of available of parts or cost.

We have had our Dacor since 2006 and this range, the most expensive appliance we have ever owned, simply doesnt maintain the proper oven temperature. We have owned several far less expensive ranges and their ovens, much more basic designs, do what an oven is supposed to do maintain a temperature! We cook or try to quite a lot but working with this stove is like baking over an open fire while camping. This supposedly gourmet, fancy, convection oven that supposedly can bake cookies and meat at the same time is a total fail. We have had the service people out repeatedly to no avail. I am convinced we could change the circuit boards repeatedly and it wouldnt make a difference because it is a faulty design. This product should not be on the market or this company and their poor service in business. DO NOT BUY THEIR RANGES! Unless you dont cook and all you will do is look at it. We are thinking about retaining an attorney to file a class action suit. We could buy a low cost oven that works several times over for what we have paid in repair bills.

We had our range oven for less than a year and the front electric panel cracked, there is no stress to this area. I called the company and they admitted the entire panel was defaulty and had a recall. They did replace it. Within 5 months the new one cracked in the same place. This time they stated the unit was out of warranty. I told them the same type of recalled panel was installed. They said I could buy a new one. Ha! Since then many more cracks. I will never buy anything made with the Decor brand nor do I recommend them! Happy shopping.

Warning: Warning, safety hazzard for all, adults and children. Recommendation: The knobs should be set on the top of the stove, not the front where children can reach. Control knobs should click when fire and gas is turned off, and highest flame setting should be at the end of the turn just like a clock. I inherited this range as new owner of the house. Today I used the high flame option of the gas stove. When I was done with cooking, I turned off the gas according to the knob position, front of the turn. Later I discovered the range was not exactly off. It was still hot but no flame could be seen.I checked by sight the control knob position, it was set incorrectly in off. Then I touched it and realized the knob actually has a bit more to go to the end, slightly before the off position. Therefore it continues to release gas with unobservable flame. This knob does not click when user turns it to the off position. It is just a silent knob with an inaccurate cue of a heavier black line for off and on indication. Besides, high flame setting comes at the beginning of the turn of the knob rather than the end, it is counter intuitive to our mind of increase heat by turning the knob further on, like our clock. Oven racks are hard to put back after cleaning. Once a rack almost tumble out while food was sitting on it.

I purchased my Dacor Distinctive #DT0127 wall oven in 2015 and have been very pleased with the product to date. However after running a self-clean cycle the oven does not work which was a surprise given the fact that I had previously done self-cleans before without any problems. I immediately contacted Dacor customer service who were amazing! The CSR that I spoke with kindly extended my warranty until 2018 even though I had not registered my oven with them upon purchasing it. He also arranged a service call for me that would be covered under the extended warranty. I am very impressed with the companys attention to service as I really love my oven. Even though I experienced this issue I would still recommend this product.

We bought a whole new kitchen's worth of Dacor appliances - the Modernist line. It's too soon to review their performance, but so far they work well and look fabulous. Most importantly, I had an issue registering my appliances for warranty. I sent an email and not only did they resolve all my issues, registered everything for me, they also notified me I was eligible for an extended free warranty program, and they set it all up for me without any effort on my part. I wouldn't have even known if they hadn't done it for me. So far, I'd say that they have stellar customer service. When researching online before making the choice to go with Dacor, I had trouble finding information and reviews. I wanted to make sure and share my good experience since all too often people only share when they have had a negative one. I hope this is helpful to someone looking to buy!

Add me to the Dacor hate list. The $4300 oven installed in 2000 is now a whopping $6400. My motherboard #2 is broken and the glass on the door cracked which to me is a safety issue. This is a two adult, no kid household so figure. We use the oven about 7 times a year. My Dacor rangetop and hydraulic exhaust have both required service as well.

We bought our new Dacor CPS 130S wall oven when we built a new house in 04. First we had to replace the lower heating element. Now the touchpad (Dacor part # 13290S) is malfunctioning. The + button will not respond to touch. Called Dacor and was told that the needed part number was discontinued in 2009. I double-checked with a distribution center in San Antonio, TX, who confirmed that the part is no longer available. They referred me back to Dacor on the chance that Dacor would have one somewhere. Dacors suggested solution was that we need to buy an updated completely new oven, which would cost us several more thousand dollars. So here we sit with a perfectly good oven minus a touchpad to control it correctly. So much for buying reliable, U.S. made products and receiving good service. I thought there existed a federal law that mandates a company must make parts available for 10 years if they discontinue the product?

I purchased all Dacor products. First Dishwasher went out, had purchased warranty. Came out 6 times to fix it, filed complaint with Better Business Bureau. Finally got dishwasher replaced with a Kitchen Aid. Thank God for the BBB. They help people. Then my stand alone range with 6 burners had one of the burners go bad, the appliance co. fixed it. Then the oven relay board went defective. Had to order part over $400.00, no warranty. Then wall oven Relay Board went out, 2016. Paid over $460.00.Less than 12 months later relay board went out again. They said Sorry, no warranty. Ordered part said it was $500.00 + to replace. The appliance repair tech ordered wrong relay board. They called me today and now said its going to cost $650.00, no warranty. Do not buy Decor products. They are horrible. I feel I am being ripped off by Dacor and feeling untrusting of the Appliance Co. I may need to file another complaint with Better Business Bureau. Buyers beware!

I bought my Dacor epicure 36 duel fuel range in 1998. First stove: oven door did not close, spark modulator out. They tried to fix it but failed. They sent me a new stove. #2 stove: same problem with spark modulator. Couldnt use any burner without the constant clicking. Oven didnt bake evenly. Complained. Stove: #3: same problems. Dacor sent me a letter to grade them on their stoves and service. I blasted them. They called me and ask if I wanted my money back or another stove. Stupidly I took the stove. This was 5 years since the original purchase. Ive had this stove #4 for 13 years. Door is and always has been unable to close. I use a stick to close it. Now the relay board is out. Frankly I so love the looks of the stove and I cant afford to get a new one. Original was 5200. Now they are 6700 and I would probably have the same problems. So I am going to try and fix this stove myself. I will never buy Dacor anything ever again, even if I could afford it. When they offer your money back, take it. The service was responsive although didnt solve the problem through 4 stoves. I would gather from that, the design is bad. My mother has a old 1940 gas stove that still works. Gas stoves should not be that complicated.

We chose DACOR (8-burner double oven top of the line ERD60S06CH/LP) in 2006, new construction because we disliked the signature blue interior of another luxury brand. Last October I detected a gas leak from one of the burners. The authorized repair company was contacted, and the entire unit - all 8 burners and both ovens were out of commission while we waited for the replacement part. Six weeks later the repair guy returned with the wrong part. We had to wait an additional month for the repair guy to return. Apparently, not important that people might want to cook and bake before the Holidays! After the new valve was replaced the oven light began to turn on when any of the gas valves on the defective side was turned on. I write this review 8 months into the problem. I can fix for $700 by ordering a new control panel. I wish I had read these reviews earlier. I overheard the tech say that there was electrical interference and that the wires need to be insulated to stop the oven light from turning on and off. I am so FED up with both the Dacor California head office not caring and the horrible authorized service company. I will take this unit apart myself and fix it. DACOR IS GARBAGE. Go with Sub-Zero, Miele and forget this Brand. DACOR: Dont Accept Crap Or Rubbish! Made in America? Shame on you. No problems with 4 Sub-Zero fridges, or 4 Miele dishwasher the same age.

The Dacor dishwasher had problems engaging and activating the cycle. We finally had enough and purchased a Bosch dishwasher even though the rest of our kitchen is Dacor. The new Dacor was $1600+ and the reviews on all their dishwashers since 2007 are one out of five stars. Dacor knows there is a problem and wont rectify it with the consumer. An amiable young man called from Dacor. He stated he would help me on any future problem with the other appliances. Why irritate the ** out of Dacor consumers when your company has had a history of irate consumers, specifically regarding the dishwasher. This certainly doesnt increase sales and only angers the base.

I have a Dacor cooktop, single wall oven, warming drawer, and dishwasher that I installed in my kitchen in 1992. That is 20 years ago. I have never had a problem or needed a repair on any of the appliances. They have worked perfectly. I hate reading about all the problems people are having with their Dacor appliances as I am about to do a major kitchen remodel and plan to go with Dacor again.

In 2008 I had the luxury of choosing kitchen appliances for our new home. I looked at them all and felt Dacor was the best choice. Choosing Dacor for our kitchen was the worst mistake I have made in kitchen appliances in any house in which I have lived (and there have been quite a few). The oven (48 dual fuel range) didnt work from day one. There was a problem with the temperature control. The oven would not shut off when it reached the desired temperature. Disappointing, but I told myself that sometimes things can go wrong and it should be an easy fix. Well, many service calls later and several re-wires of the unit, along with the installation of many new parts, the range still does not perform as well as the worst oven I have ever had.There is a tool that comes with the range that is used for taking the top off the unit to access the wires. My range was taken apart so many times that the tool wore out and had to be replaced. The front piece of the range no longer fits flush with the rest of the range. On one of our last service calls, I was told by the serviceman that Dacor said that under no circumstances would they consider replacement of my obviously faulty, beyond repair range. Eventually I got tired of repeated service calls. Sometimes servicemen would come out and say they didnt know how to fix it and leave. I would not expect such poor customer service from an entry level company. From a company touting themselves as a manufacturer of top of the line products, I would expect a greater desire to stand behind their products.The oven still does not work well. On convection bake, I must turn cookie sheets around or I will have doughy cookies on the same sheet as burned cookies. And forget using the convection setting to bake 2 sheets of cookies at once - it takes longer than baking them separately. I wish I could attach a picture! I also chose a Dacor microwave and refrigerator. One of the salesmen I spoke with about refrigerators said to make sure the unit we select did not have air transfer between the refrigerator and freezer, and the Dacor model did not do this. Well, when my 48 side-by-side arrived, it had the air transfer. I was disappointed but chose to live with it. Of greater concern to me is the noise the unit makes at times - sometimes loud enough I can hear it in other rooms of the house. I have not bothered to call for service. Im not interested in another fight to get Dacor to stand behind their poor quality overpriced products.At this point, I have no expectation of Dacor standing behind their products. I just want to share my experience with others who may be in the same situation I was - designing their dream kitchen - and save them the regret and continual disappointment in their Dacor products.

We had problems with it all the time. The front plastic cracked and ended up causing the oven not to work. We have spent (over the past 9 years) about $1,000 on repairs. Now, we just had it fixed and our new clock that was installed into the oven is running fast. After just being fixed, it takes 20 minutes to heat up to 400. Honestly, it always has been that way. We’re not happy with it at all. We bought a Sears brand oven for our church, and it works great, and the cost was only a third of what we paid for the Dacor oven. The Sears brand bakes just as good as the Dacor (when it works). I think it was a waste of money to buy this Dacor oven.

Unfortunately, the screw broke in two that held our Dacor refrigerator door on and much to our dismay, the door fell off. Dacor was prompt and courteous in sending a replacement lower refrigerator door hinge to the service company and covered the full cost of labor even though they initially said the refrigerator was out of warranty (two years old). Our experience was positive with James who gave timely and a customer-focused response. He also called to follow-up after the repair to make sure we were happy which I appreciated. I hated that the door broke but was very pleased with the repair and the fact that I did not have to pay.

This is my first DACOR product. Did not know too much about the brand. Did some research and read reviews online & decided to try a microwave in a drawer since I needed to save counter space. We use it all the time and so far it’s worked great. The color blends well in our kitchen even with the microwave being the only DACOR we have. DACOR customer service has been great and professional when I needed to register the unit. I would recommend the DACOR brand to anyone when they are looking for a premium appliance and anyone who comes to my home comments about how lovely it is. Thanks DACOR.

My wife and spend $12k on a new Dacor range/oven 15 years ago. The range works well, the LED lights on the gas knobs needed changed once in a while, the oven door wouldn’t close properly and the heat in the oven wasn’t distributed evenly. All that we could live with. Then the oven died. The repair technician ordered the part. Samsung don’t make it anymore. We are now left with no oven. So we have spent $800 a year on a Dacor range that now doesn’t work. Thanks Dacor… or Samsung?

Dacor Worst Oven Ever. Major kitchen remodel in 2005. Designer recommended Dacor for great styling and the fact that it was a 36 inch oven. Before the kitchen was even finished the control panel had to be replaced. Since 2005 our local repair shop has had to replace the circuit board 9 times. Same issue every time with not heating and board found every time to be burned out! Dacor replaced the first few boards free but we had to cover the labor. To date more than 5,000 in repairs. Dacor would not replace the oven and had terrible customer service. Its down for the 12th time and its headed to the junkyard this time. I cant see spending another dime on this lemon. Dont ever buy a Dacor!

The Dacor (model ER36SCH/NG) burners work, but the oven & the broiler burners will not. The circuit boards were replaced twice 2 times, under warranty, but still fail. I have to un-plug, or turn off then on the breaker to reset the circuit board. Dacor states that they are aware of defective boards, but are working on new replacement boards (no board yet). Its going on now, for over 6 months. Is there any news? I am very frustrated!

Front bevel of my first rsd30 range purchased in California in 1999 cracked within nine months. Dacor said it was a defect in the design and would fix it for free. I sold the house in 2001 but the range was still not fixed. I moved to Nevada and bought a new rsd30 range and same thing happened within six months. It took a year to get it fixed at their expense. This bevel also cracked again for the second time in March 2011. Their response to this was to offer me a new bevel for $180 and I would have to pay for the installation. I declined the offer. The bevel is still cracked at this time. At the same time, I bought a PMOR30 over the range microwave and the front handle broke at least four times. And finally, the whole thing broke down and was not repairable. In Aug. 2008, I contacted Dacor and they agreed to replace it with a new DMT2420 over the counter microwave for half the price ($390). Last week, this one blew up on me. Sparks were coming out through the side and a big hole in the removable shield and burn damage to the wall of the unit. I do not believe this unit is repairable. I contacted Michael at Dacor. He apologized and said that theres nothing they can do about it as it is out of warranty but they will look into it. What I want at this point is my money back that I paid for ($390) and for them to pick up the unit and get it out of my house. I will never buy another Dacor product again.

I bought DCM24S DACOR 1.5 CU CONVECTION MICROWAVE-SS and after few months of using this product its banded on the back wall of the microwave that supposedly resulted from improper turntable placement which caused the turntable tray to make contact with the back of the oven. The quality of the product is very poorly, dont buy Dacor product!

The problem started with our refrigerator unit when it was still in the first year of a 2-year warranty. We have had over 9 service calls for various problems; we had to replace the circuit board, switch and the pan twice. The warranty runs out soon. After five unanswered calls to the customer service number, we were finally able to get through; not that it made a difference. Their response was, “We apologize, but there is nothing we can do?” Sound familiar? Dacor refuses to extend the warranty even though the problems seem to be bad design, parts and customer service. Dacor says when (not if) you need another repair, well work with you. Yipee! We get to work with them some more and pay for the privilege. Dont make the same mistake we did. We will never buy a Dacor product again.

We purchased a Dacor dual fuel oven range in 2008 in conjunction with an extensive kitchen remodel. It was beautiful and expensive. It has had innumerable problems. 2008: One of the igniters broke requiring replacement. 2014: oven stopped working, required new relay board. June 2020: Relay board again broke, oven stopped working. December 2020: Oven stopped working, heating element broke. These were serious problems each resulting in 1-2 months without an oven as the parts had to be special ordered. We have not had an oven since December 2020 (it is now March 2021). We are waiting for a replacement part. In addition, minor problems included a broken indicator light and burner grating. Dacor customer service was only moderately helpful, referring us to local repair companies that had difficulty obtaining parts. Dacor has told us that this should last decades but we are seriously considering replacing it after 12 years because it is very unreliable. I would not recommend a Dacor based on our experience.

Updated on 05/12/2020: I wrote a review of our Dacor kitchen and gave the company a review of 2 stars because the cooktop, ovens, and hood blower all have failed at some point. The real issue is that the company doesnt support products after sale to quote them they do their best... The other problem is this site, it allows companies to claim they are or have resolved issues, without a response or comment from the customer about what the Companies Resolution entailed. Sending me an e-mail that says sorry the thousands of dollars you invested in our products only bought you up to 7 years of replacement parts, isnt what most people would call a Resolution. After months of working with the retailer and Dacor the e-mail below is what they consider a Resolution:Subject: Dacor customer service **Hello Mr. **, We would first like to thank you for staying a Dacor customer for as long as you have and would like to apologized for the inconvenience. As a manufacture we are constantly innovating products and at some point parts and units do become obsolete. Dacor does provide parts for as long as we possibly can. Once the appliance becomes obsolete we are only required to hold parts for up to 7 years. We again thank you for being a Dacor customer. Be safe during this pandemic. Have a great day. DENISE ** | Customer Service RepresentativeO: (833) 353-5483 x** F: (626) 403-3130Original Review: We built a new home in 2003 and purchased Dacor Preference appliances. Including a 6 burner cooktop, double 30 inch wall ovens, warming drawer, a microwave, and large hood with a remote blower. All the appliances are stainless. We enjoy home cooked meals and prepared at least one meal a day. Our kitchen is a work place not a show place. So these are my feelings after 16 years of use.The Cooktop has plastic knobs and a rubber gasket under each burner and piezo electric igniters. All of these items have failed over the years. I replaced the burners some years ago because when the gasket fails the burners sputter and liquid spills leak into the bottom of the cooktop. Replacement burners fixed the problem for a while but the burner design makes this a point of failure. Additionally, the burners were expensive so were back to sputtering burners and disassembly for cleaning. One of the plastic rings under the flame control knobs broke, weve ordered a new ring ($26) a couple of months ago but Dacor cant give us an estimated delivery date. For the past few years the Piezo electric starters only light half the burners, (they spark but the burners dont light) not a big deal but these are high end appliances, using a match to light the burners is definitely 1950s.The 30 inch double ovens are a great size for bakers like us. The Convection feature is great. However, the first time we ran the self cleaning cycle on the upper oven the door handle on the bottom oven bubbled and melted. The real issue with ovens today, is that Dacor has stopped making replacement parts including the electric heating elements. So even though we spent nearly $3,200 for these ovens, Dacor no longer supports them.The Microwave never worked correctly and we replaced it almost immediately. At that time Dacor used relabeled Sharp microwaves. Finally, Im not a fan of cooking smells in the house. So, we purchased 48 inch hood with a 10 inch inline blower. This week it failed. The motor hums but the fan doesnt turn. So replacement parts? Nope. If you decide to purchase Dacor be aware that the company doesnt provide support for their products in the long term.

We bought our Dacor 30” gas range in September of last year. We were tired of cheap stoves that lasted 5 years before they needed to be relegated to a landfill. We thought it was an investment that would provide us with a reliable appliance and worst case scenario, better warranty repair service than Home Depot or other big box store.After 15 months, the igniter for the oven stopped working. We tried the 800 number on the warranty registration website and no one there could bring up our registration, even though I could see it on the website. They gave me an email address to contact the people who could look it up and I heard nothing for two days. I called the 800 number again and they transferred me to another number and they finally found our warranty registration and issued a ticket for the repair.The company they use for warranty work in Toronto, is Home Appliance Repair GTA and they are absolutely horrible. They said they ordered the part on November 27, but they did not actually order it until December 6th. Dacor then sent the wrong part! I demanded that they send the proper part overnight and on December 13th they called and left a voicemail saying that the part would be here by today at the latest.It did not arrive and this evening I emailed them again and their response was that the part would be here on December 19th. How does it take a week in this day and age to deliver anything? I don’t believe that I will even have a functional oven for Christmas this year. I have already given up on any baking getting done. I will never buy a Dacor product again. I actually really love my stove, but I am beyond disappointed with their warranty service and customer care.

Warning! Do not buy Dacor appliances! We have had our appliances for three years now and all of them have had something wrong with them. Oven circuit panel went and had to be replaced! Dishwasher arm and seal broke and dishwasher leaks! Refrigerator freezer compressor went! Hood range switch broke and had to be replaced! Dacor is the worst appliances I have ever bought! Buyer beware!

2017 purchased 36” range. First year- self cleaning overheated, replaced part. That was in 1 years warranty. But now: only 3 years barely: (I dont even cook much). Oven turns off by itself if I open the door. Oven does not turn off when I am done cooking. If I cook 450f pops warning of temp overheat. Called ABT service (this is where Dacor said) it cost $219 for a service guy to call dacor and to give me answer: I think it is android board. I have to buy a board. Plus per Dacor this board will not have wifi. So there is no Discovery- paid extra for extras I can not have...

Have had an on-going issue trying to replace an oven door....since early December 2020. Have gotten a continuous run around regarding status of new door and shipment of same. Friendly Customer Service Reps do nothing to solve this issue. The oven door is designed not to be repairable or user friendly. Poor support and steady excuses have created another DIS-SATISFIED CUSTOMER!! AVOID DACOR!!

Updated on 02/23/2021: Its been several weeks since I first posted. The only reply that Ive received was an email via this site that requested information from me on my claims. The info was provided the same day. A week has gone by since I provide the information and I have yet to hear back from Dacor. Not even a were looking into your issue. What I did receive was a notice from Samsung (who has acquired Dacor) telling me that one of my service tickets has been cancelled. I dutifully called the listed number to get more information... only to be told that the Samsung customer service rep could not help me and that I needed to call Dacor. Ive tried to approach this matter with humor up to this point but I am out of patience. Given the price I paid for these products, I expected a premium customer experience... the experience I have received has been abysmal.Original Review: I did not think that a customer experience could be this AWFUL or that a vendor could seem to care less than Dacor cares about resolving my issues. After 5 months, the exhaust downdraft that we purchased still does not work and Dacor either does not respond or - when I can get someone on the phone - I get any number of standard excuses (parts shortages, Covid, port backlogs are delaying deliveries, the integration with Samsung, etc, etc). I am also missing basic parts such as shelves(!) that should have been installed during the original installation. The retail partner (Specialty Appliance) does not seem to have anymore luck in getting answers.

I was and, I repeat, was a loyal Dacor customer. I gutted and rebuilt a kitchen 9 years ago and purchased a Dacor stovetop, oven and microwave. I remodeled my new house 5 years ago and again purchased Dacor stovetop, oven and microwave. Consumer reports provided favorable reviews of the appliances I purchased below.First red alert: The oven Model MORS130S and Microwave Model DCM 24S LED did not match. The microwave was green; oven was blue. The brochure was in black and white so there was no way of knowing that aesthetically they were a mismatch ... it was very sloppy(!) and very deceptive by Dacor. I mean when I waited weeks for my appliance order and the oven is already installed with a big fat ugly LED screen, what was I supposed to do, yank it out and start all over again? This was disappointing!Next, I was simmering chili on the stovetop (5 burner, gas) and, lo and behold, 18 flames started exiting through the turn knobs resulting in a meltdown. The gas was leaking through the tubes underneath the stovetop. I just happened to check the chili while I was gardening to watch the house almost burn down and btw, it was difficult to put out the flames because the natural gas was leaking under the unit. Seriously! I called customer service and they got hopping right out to fix the issue. This scared the heck out of me. It is negligent to have a product like that on the market.After about 13 months into the life of the Model MORS130S oven, the touch panel failed emitting a CO1 error message. I was told it was $140 to fix it and that the panel was defective, great quality there, Dacor. And the added joy to the CO1 error message is that the unit beeps intermittently all day and all night long unless the power to the oven is killed. Joy... now another issue - Model MORS130S oven LED lights are burning out. Seriously, what else will there be? Now its $175 for LED panel and another $100 to install by an authorized Dacor service man.So I called Dacor back again today because the LED light out was annoying me. They offered nothing. To be fair, my appliances are out of warranty but seriously, Dacor nearly burned my house down. They should be winning me back as a customer if they really cared about their customers and having long term repeat business. Never again, Dacor, never!

DONT recommend model #MOH130. We were so impressed with the options that this oven came with. Sadly, with all the bells and whistles also came a ton of repairs. After the 4th repair, our service rep said the relay board needed to be switched out. (Half of the service men who came to my house seemed to be grasping at straws trying to come up with an explanation why the temperature was fluctuating, or why it took so long to heat up, etc.) Then I get to wait 2 weeks for a part to be ordered/arrived and re-schedule service. Last week got code U22 - oven wont even turn on. This oven is only 6 years old. NO THANKS - NEVER AGAIN will I buy anything from this company.

First six month, dishwasher rusted on the inside. Dacor gave us a less expensive in its place. First year, microwave was repaired five times. Microwave has a piece of wood to hold the door in place. Wall Oven, the broiler never work. Present, range oven does not work at all. We have a repairman that is trying to get parts. Present, refrigeration control panel does not work, need repair. These appliances were to be a our luxury kitchen, but turn into a nightmare. Do not buy this appliance, you are wasting your money.

We purchased a Dacor gas range in 2005 for $2000. In a short time the plastic trim around the knobs cracked, and the glass in the oven door had not maintained its seal. I contacted Dacor several times and was told to take a picture and send it to them, then they could decide a course of action. The course of action was that I would pay for materials and labor. I decided not to do that, and eventually I will replace the range with another brand, never a Dacor!

I could have written every one of these negative reviews. Ive had all the same issues with my Dacor Epicure oven. Faulty computer panel, failed motor in the downdraft fan, oven not maintaining temperature (meaning NOTHING cooks correctly in this oven), burned out lower element and discolored interior. And let me add that the interior oven fan stays on for about half an hour after you turn off the oven. What purpose could that possibly serve???? Suffice it to say that this is a poorly made product by a company that has no desire for repeat customers. I am currently working with customer service to try to get my oven working for Thanksgiving, but I just dont have much hope after reading all of these similar issues. Clearly, they manufacture a sub-standard product and sell it at premium prices. Nice business model, for a while.

Purchased a Dacor Epicure ER36DSCH/NG RANGE and oven in 2007. Sad story, it never worked properly since day 1. Initially a gas burner did not light, they came and repaired it. Subsequently the door lock failed in the lock position - had that repaired. The door lock failed the next year again, this time thanksgiving, ruined the dinner. They fixed it but the following year the lower burner element failed at Thanksgiving. All my relatives know not to purchase a Dacor product. Problem is I am stuck with this boat anchor. The oven door motor has failed 3 more times and thankfully the service man showed me how to change it. Today we tried to bake some apple pies and found the oven temperature set at 450 was only 350 (bought an oven thermometer). This explains why it always takes so long to bake things. A complete piece of **, never ever buy one.

Bought the DACOR WALL OVEN in late 2019. Top burner is over heating and burns everything, caused a fire in the oven. Can not even get any response from customer service. Warranty not worth the paper it is printed on. Stay away from DACOR.

In 2001, I bought a Dacor dual range stove. I paid over $2000. My problem is that there is a defect in the product; when you use the self-cleaning, the outside of the stove cracks up. Dacor has replaced this three times and each time it cracks again. I spoke with them about a year ago and because I didnt continue the warranty, they wouldnt replace it. I carry a home warranty.My stove looks like it came from the junkyard. I understand them not repairing a physical problem with the stove but the outside is crumbling because of a defect in their product. If you dont clean the oven, then you get an error and the only way to get it off is to clean but all that dose causes the outside to crack up more. It pains me to think of buying a new range when I thought I had done my homework, when I choose Dacor. I hope this isnt too late, but it pains me to think after another cleaning I may be forced to buy another stove.

I recently upgraded my kitchen and had always heard that Dacor has been a reliable high end brand for kitchen appliances. Their refrigerators have a lot of space, and everything can be easily organized. All the appliances work as intended, and they also all look great. The stainless steel Dacor uses to make these appliances look smooth and clean, making it one of the most beautiful kitchen appliances I have ever owned. If you want a functioning kitchen with appliances that always look nice and shiny, then I would highly recommend Dacor.

I purchased a Dacor Refrigerator about 4 years ago and have had nothing but constant problems with it over the years. Finally they agreed to send me a new refrigerator, and now after five months I am having a major problem with it, and have been trying for 3 hours to get a warranty authorization from them so I can have a repair man come out and stop a major leak that is now leaking into the condo below me. I am so disgusted with their products and their service that I really would never advise anyone purchasing a Dacor product. If I could I would buy another brand then be done with it, but this was a $9,000.00 refrigerator - CAN YOU IMAGINE THAT???

Dacor representative has been helpful in responding to my complaint and has sent new oven racks which I greatly appreciate. I was able to send them pictures of the damaged racks. I want to clarify that the warranty that was sold to me by an upscale appliance center was NOT a Dacor extended warranty and I believe that this caused my issues to slip thru the cracks. Nothing can be done about the interior that seems to have a film of sorts on it, short of replacing, but I am grateful that Dacor customer service went out of the way to correct the problem with the racks.

We have a dual fuel Dacor oven purchased in 2001. We have the manual. For some reason, after cancelling a timer, the oven locked at :4. The owners manual was no help. The Dacor website was no help. We turned off the circuit breaker then turned it on again and finally, the oven worked.

Dacor appliances were installed in a new home I purchased. The refrigerator has been out of service every single year since purchasing the home. So far, two thermistors, one power supply board, one drip pan heater and one ice maker. Every time the unit fails, I have to wait several days for the authorized service provider to come to the house. That will then result in the need to secure a part that will require anywhere from three days to three weeks before the unit can be placed back into service. As you might guess, perishables dont last that long, so every event results in the loss of hundreds of dollars of food. After yet another extended outage experience, I called Dacor to find out what they might propose to make sure my refrigerator actually performs in a reliable manner (apparently I didnt get the fridge with that feature). The short version of the story is that they not only failed to ever apologize for the fact that their product doesnt work, they insisted I produce detailed documentation covering the last four years of service before they would consider taking any action. Shame on me for not keeping all the invoices from the two service companies. After numerous exchanges, an offer to pay for the part associated with the last repair, not the labor, was the best they could do. Apparently, $250 is too much for Dacor to invest in a customer who has paid several thousand dollars in repair bills and lost hundreds of dollars of food for a unit that is four years old. This is a company who obviously cannot design a product that works consistently and cant provide after sales support in an effective manner.

We purchased our fridge for $9,249 in September of 2016. By the beginning February of 2019 the fridge stopped working completely, I called Dacor who sent out a technician to determine the problem. The technician said the compressor had failed and needed to be replaced. A week later we found out that Dacor no longer makes the particular compressor I need. I have now been living without a fridge for 3 weeks and Dacor doesn’t seem to care at all. We have 3 children and are currently living out of a cooler with ice. I call them and email them every day begging them for a resolution. They are a avoiding me. I believe they owe me a new fridge and they don’t want to do it. We saved long and hard for our expensive appliances and it’s absolutely heartbreaking to have this useless fridge stop working after 2 years, and Dacor seems to not care.

Stylish products with amazing performance. Originally, I wasnt very familiar with Dacors luxury appliances. However, I saw some of their new products and decided to take plunge. Glad I did! I bought a 36 French Door refrigerator for the house and I love the features and performance of this fridge. The fresh zone adjustable drawer can go colder than the standard refrigerator compartment, so I keep it at just below freezing for my beer and champagne. Makes ice super quickly and I feel that the produce also lasts longer. Overall, very happy with this purchase and when I do a full kitchen remodel, I will be considering their cooking products as well.

This posting is in response to my original post regarding the Drain Pan heater issue in our Dacor refrigerator. My refrigerator was repaired on 10/16/2012 at no charge to me. My refrigerator is out of warranty, but Dacor stepped up and repaired the issue. The customer service I received was second to none, and I would like to thank James ** for that. Great customer service instills confidence in your product! Thank you!

We have a new (one year old) home with Dacor appliances. The microwave oven went on the blink the first month but was repaired by a factory approved repairman. Something to do with the computer. Now the double oven will not hold a temperature. We set the oven at 420 and it only goes to 360 even though the readout shows 420. We just decided to skip the repair process and bought a new Wolf oven. This is our second Dacor within the past two years and both have had the same problem. Dont waste your money.

We purchased the Model MOH130S in 2006 from a very reputable distributor of high-end appliances. In 2009 we required a service call to deal with temperature control. The oven was out by more than 40 degrees Fahrenheit. This resulted in a relay board, item 101559, to be replaced. Dacor was nice enough to cover the cost of the board, but not the cost of the $152.00 service call. In 2013, guess what? Relay board, this time out by more than 50 degrees, item # 101559 required replacement again only this time it was not covered and cost of $628.00. Here we are, 2016 waiting for the service provider again as temperature is out by over 60 degrees. Roasts, Turkeys, Chickens and everything else have been dying slow deaths in this unit and are awaiting yet another bill to deal with temperature control. Dacor will do nothing until another $150 service call confirms the problem. Hmmm! What to do?

I just had an appliance repair company come out to let me know what is wrong with my Dacor Stove door, since it wont close. He said the hinges are needing to be replaced. He said that he replaces these hinges on Dacor stoves ALL THE TIME and that the company really needs to file a recall on these hinges and/or reimburse consumers who have these installed. He said these should not go bad like they do. That this is poor manufacturing on Dacors part and they are not being held accountable. I agree 100%. It is going to cost me with labor and parts almost $ 400.00 to replace these hinges that should not go bad with the age of the stove. Thanks.

We purchased a Dacor built-in refrigerator in 2011. After just 5 years the warning beeper came on. We learned that the main control panel - built by Whirlpool - was defective. We then learned that Dacor did not have any replacement part for this model. Our only alternative was the purchase a new refrigerator. Amazing!! Dacor reluctantly gave us a partial credit for a new (KitchenAid) model. However at the end of the day we are out of pocket over $2000 because Dacor built and sold a defective refrigerator with no ability to fix the problem. Very unsatisfactory handling of this situation.

I was very upset when I tried to get service on my Dacor range. I made a complaint to ConsumerAffairs.com and was subsequently contacted by James ** of Dacor Customer Service. He offered a telephone number to support a local appliance repairman and arranged for me to get my parts at a special pricing. This worked out great and my range is now fixed. I am a happy Dacor Range owner now. It was just too bad that I had to make a complaint on the internet before I got help. I hope this incident will encourage increased cooperation from Dacor in the future.

My wall oven spontaneously heating to 800, will be fixed! Thank you, James of Dacor for contacting me again and for arranging for my wall oven to be repaired at no cost. When our oven is in top working order, we love the convection option and we love the internal temperature probe. The people at Dacor offer the friendliest service I have ever encountered and I thank you so much for that.

I purchase a home with a Dacor double oven. Unfortunately the oven begins transmitting multiple beeps and the touch panel will sometimes read off after beeping a while. I contacted the staff at Dacor requesting a service manual. They refused to send me a service manual and stated that only authorized technicians can service their equipment. Its obvious they used google or a local phone book and sent me contacts of appliance repair shops in my area.When I called, they had never heard of Dacor let alone be factory authorized. I called Appliance repair shops up to 50 miles away to find there were no Dacor Dealers. I found one 70 miles away but it was too far to send a technician. If I remove my oven from the wall and take it there they would attempt to look at it. I had to reverse engineer the thing to find that my touch panel has gone bad and now I cannot find a used one. I want to recommend that anyone considering an appliance DO NOT PURCHASE A DACOR! If you are looking for high end stick to SubZero / Wolf. Oddly enough I see that there hasnt been any reviews for the past 5 years. Maybe it appears people have stopped buying Dacor appliances.

We installed 2 Dacor wall ovens, a 5-burner cooktop, and a downdraft fan in 2000. The convection ovens bake perfectly and have performed without fail. After 7 to 8 years of daily use, we did have to replace the door hinge on the oven I use most often. We are in a rural area so the repairs are accomplished through Sears. The replacement parts arrived in a timely manner and the oven has worked perfectly since. The cooktop is easy to clean and the heat is even. The downdraft fan is effective and easy to clean. I would be confident to recommend Dacor products.

I'm just writing about the Dacor fridge. We've had the fridge for about 6 months and its amazing. It can fit so many items..we tend to buy a lot from Costco and everything fits in the fridge and freezer no problem. My two favorite things are the fresh drawer and auto fill water pitcher. The fresh drawer temp can be adjusted based on what you want to place in there. Wines, cheeses and we've even stores desserts in there. And the auto fill water pitcher means no one has to remember to fill it up. Small detail but so nice to have. Definitely recommend this fridge.

Perfect size burners and small oven. Cooks food perfectly about 25° less than you think. Great grill on top. Easy to clean.

Dangerous condition! I purchased a Dacor 36 dual fuel range 5 years ago. I reported the issue to Dacor via email with no response from customer service. I believe the no response was an attempt by Dacor to distance themselves from their responsibility for this potentially dangerous condition. Specifics: When pre-heating the oven in convection/bake mode, if the oven door is opened before reaching the set pre-heat temperature, a ball of flame will explode up from the opened door. The ball of flame is basketball sized and has singed eyebrows and hair on several occasions. To reiterate - it is a ball of flame, not super-heated air that is the problem. As a result, after non-response from Dacor, we called a decor qualified repair technician who diagnosed the problem as a bad igniter. The igniter was replaced and the problem still exists. I fear that a small child may be severely burned by the engineering design fault.

We are in the process of remodeling our house including an entire new kitchen that we cant wait to finish to invite people over and show. HOWEVER, the cook top already has a light burned and finally the cover of it ended up falling as I was wiping down the stove (very softly by the way because I like to treat my appliances really nice). We have had this stove for less than a year I havent even made the last payment and it is already with a light burned out. REALLY? My husband spent countless hours researching the best appliances and decided to get this one and to come to find out that it is not good it is a complete disappointment. I am sooo upset. DO NOT BUY THIS BRAND!!! Save yourself the hassle that we are now going to go through trying to get a hold of someone on the phone and see what they will do if anything. I bought it from AJ Madison.

We remodeled our kitchen in 2007 and bought the High-end Dacor side by side fridge and oven set. The fridge has been down FIVE times in 8 years and we have replaced elements, etc on the stove at 5 years. Horribly built and product support has been near non-existent, even during warranty period. I would not recommend this product line to anyone. If it was just one appliance or the other OR if the product support was there, I would not be as upset! We spent over $15,000 and have had nothing but headaches and lost $s on repairs and food that was thrown away.

Our dacor appliances are 8 years old. Four or five times a year we need to have the technician to come by to fix something in our kitchen, dishwasher, built in fan for our stove top or refrigerator. These items are high price items-- should not have so many problems.

Purchased home with installed Dacor double oven. Oven wouldnt reach set temperature, so replaced control board. Doable, but a real hassle to remove oven from wall opening and label, disconnect, and reconnect 20-something wires. Two years later, the clock cannot take the correct time and oven timers do not work. Only fix: replacing the $300 control board again. I cannot recommend that anyone purchase these appliances as the control boards simply do not work for more than a couple of years.

I called customer service to ask general directions on how to remove the top of my oven range. The person answering the phone (01/23/2017 at 4:25 PM) would not let me talk to anyone in service. I asked him why, and are you ready for this? He said we cant talk to customer service for our own security.. No kidding. The idiot went on to try and tell me it was for my protection! After arguing further, I asked him to again connect me with a technician. He puts me on hold and comes back and says The technician said to call a service provider - unbelievable. I will NEVER buy a DACOR product again! What morons think they can sustain a business with this approach to service!

Most of my life, Ive always bought pretty low end appliances, and theyve always worked pretty well. When we remodelled our kitchen, we decided to go with a high end Dacor stove, and its been nothing but trouble. After just a few weeks, the igniters started to fire constantly on some burners. It was still under warranty, but it was very hard to find someone to honor the warranty. We got that fixed, then the oven light started to come on and off randomly. After our experience with the first problem, we just disconnected the light and let it go. A few months later, the bottom shelf jammed, and there was no way to collapse it to fit in the oven. This product is total junk. Dont buy it!

I purchased my Dacor wall oven in 2008 and have nothing but problems. I have had two computers replaced for over $1000 each and other boards replaced. Problems started just after the manufacturers warranty ended. I consistently get a U60 fan error message, no matter what Im cooking and no matter what cooking cycle Im on. It works for about 15 to 20 minutes and then stops and there is no way to restart or reset it.

I am very, very pleased to report that I was contacted by Dacor a day after I posted my review which addressed a second failed relay board in 7 years. A really helpful Customer Service Representative called me (not emailed) to discuss the issue in great detail. Within a matter of days, a local repair service had received the new part from Dacor and scheduled an appointment with me to come out and replace the defective part. Dacor covered both the part and the labor. Im really sorry that the oven needed a second major repair but I will say that Im impressed with Dacors resolution of this issue!

We have had problems with the igniter switch which clicks when I have a large pan or pot on the stove. My husband has tried cleaning the igniter tip with a brush as well as the removable ring but we still have that problem. We also have a Dacor microwave that seems to blow a door fuse pretty often that has to be replaced.

I bought the refrigerator less than a year for over $4,000 and the vegetable drawer chipped. When I called Dacor, I was told that it was a cosmetic issue and was given a number to call and order the part. For a refrigerator less than a year and costing that much, I thought it should fall under its warranty. Another issue is the ice maker. It wont dispense ice and I have to always pull the ice bin and put it back in. The Dacor customer service said that its because air gets into the ice bin when I dispense ice and thats the solution. Once again, for such an expensive refrigerator under 1 year old, I would think customer service would be more customer oriented. Never again!

We purchased this oven/cooktop was installed in February 2020. I have been unhappy with the performance of the smaller oven from the beginning. It takes 20 minutes to pre-heat, a loud fan starts to run partway during the pre-heating process and then warm air starts to flow out the bottom. Plus, it is not either holding the correct temperature or not reaching it completely, nothing I cook in there is done in a appropriate amount of time. Baking a small potato takes an hour and a half at 375, brownies take almost twice the approximate baking time. My attempts to contact them have been less than satisfactory. I wrote for a second time over two weeks ago providing a copy of the invoice and have still heard nothing. I am quite disappointed with this product & company.

We have enjoyed our Dacor oven for a number of years but cannot recommend this brand due to high cost and frequency of repairs. The relay board, at $400 a pop parts cost only, has had to be replaced twice within 5 years. The oven door hinges failed in normal use so that the door would not close tightly and had to be replaced. The halogen oven lights fail frequently requiring replacement. Parts cost is only part of the issue. The inconvenience of not being able to use the oven for extended periods of time and high appliance repair labor costs are significant. All in all, a very good oven but reliability and frequency of expensive repairs lead us to not recommend Dacor ovens.

I purchased all Dacor appliances when our home was built 3 years ago. The Refrigerator has been serviced 2 times already and now requires manual defrosting every month to keep it functioning. Now the double ovens broken! These appliances are expensive and a total nightmare...never buy them!

I have a Dacor MORS130SS oven that I purchased in July of 2008. After 6 months the first membrane panel failed, one year later the second membrane failed. One year later the third membrane failed. Im on the fourth membrane and now my fine Dacor is burning things!! I can set the temp to 350 and it shows 350 on the display but the lower element never shuts off and whatever I cook gets burned. I bought this oven thinking it might be my last considering the supposed quality of Dacor. I know for sure it wont be my last oven!! I sell appliances and I never recommend Dacor ovens because of all the continued problems. Ive never used the self clean feature since being told by a Dacor tech trainer that he didnt recommend using self clean because it would cause the oven to age faster. Wonder how long it would have lasted if I did use self clean? Sure wish Dacor would contact me for a testimonial!

Talked into spending $4700 on a wall oven on the recommendation of an appliance retailer. My concern was even baking and reliability. Was told I would be very happy as Dacor was best on the market. Well long story short, it never cooked evenly and after 8 years quit working. Had to lug the heavy oven to the city to an approved service provider. They thought it was the relay board (told the brains of the oven). Service provider changed several things (sensors, board and whatever else). Nothing solved problem. Phoned me and said I was looking at minimum $2000 and up. He threw oven in garbage. We didn’t even send the gas money to bring the dud home.Thought it should last longer than 8 years. I phoned Dacor. They wanted to know exactly what the problem and diagnosis was so I told them to phone the Service Provider. Said they would but I had to email copy of receipt which I did. A couple of months gone by and never heard a thing and they are not responding to my emails. DO NOT RECOMMEND DACOR.

I have been very disappointed in the reliability of our Dacor refrigerator, model EF42BDCBSS, purchased in 2007. The first circuit board went out in 2008 within 6 months of the initial purchase. A replacement part could not be located. It was still under warranty so they replaced the whole unit. In 2010, we had to have another repair to regulate the temperature of the freezer. Last week (October 2012), the circuit board went out again! Even though the unit itself is less than five years old, it is no longer under warranty. Dacor goes by the original installation date. I contacted Dacor and spoke with LS who basically stated that all they could offer was a discount on the part. This repair is costing us over $650, not including the loss of food. We paid to have the part second day. When we called back the next day to get a tracking number for the shipment of the part, we were told by another representative that the part had not shipped because it was out of stock in the default warehouse. He was able to locate it in another warehouse and get it shipped the same day. I called LS back and she stated that she never promised when it would ship, but when it did, it would go second day. I would not expect this type of repair cost and attitude on a refrigerator that was over $9,000 when new. Now, I am concerned with the liability of our range and microwave, which are of the same Dacor brand. The main reason I took the time to write this email is to make retailers aware of the situation and ask that you seriously look at the reputation of the Dacor appliance line and decide if you really want to promote this product to your customers. Dacor could care less about their customers and/or reputation.

We were out of state from December 21, 2014 to January 2, 2015. The condition of the refrigerator was discovered at about 9:30 PM on Saturday, January 2nd. Upon opening the door the Dairy Compartment Cover fell to the floor. We could immediately see the damage but did not know the source. As a result, the unit was turned off. The owners manual was consulted along with a review of the Dacor website. The office was closed on the weekend so Monday was the earliest we could obtain names of Dacor authorized repair agents in the Phoenix area. A authorized Dacor repair technician stated the light switch or light circuit in the board failed. The interior light bulbs located at the top of the refrigeration side of the unit remained on when the refrigerator door was closed. The heat generated by the continuously lit bulbs led to the melting and charring of the plastic light fixture. The light socket melted, the wiring harness melted into the socket assembly, light switch, and control panel. The heat was intense enough to warp the Dairy Compartment clear plastic cover, some of the adjustable door bins, and the interior door liners. Also, all food containers made from plastic such as salad dressing bottles, mustard, ketchup and mayonnaise, etc. were disfigured. Of course all the contents from both the refrigerator and freezer had to be disposed.Before leaving on an extended trip we had been following the instructions preparing for a vacation listed on page 19 of the owners manual. On our departure date the food that would not have lasted more than two weeks was removed from the refrigerator. The ice bin was emptied and the wire shut off arm was raised to the OFF (O) position. Note, page 19 does not mention to set the Sabbath mode when leaving for a short or long vacation. We were fortunate that the damage was contained within the refrigerator.

I purchased a single wall oven in 2008 and 30 days out of warranty, the oven broke. Service required two service calls to fix the door magnets. A third visit was required as the oven codes shut down the unit. The last two service calls have been with the cooling fan. Now that the fan was replaced, the relay board needs replacement, too. I have spent $650 in service alone, which is separate from the cost of parts. There’s no help from customer service; in fact, the rep was downright rude. I will never purchase this brand again and I have told anyone who will listen not to purchase.