We went to Lowes and bought a Frigidaire range. We were invited to buy an extended warranty and we did, so we bought 2 years extended warranty, and paid them by CC. 17 months later the board went bad on that range. We called. They sent in a technician, he ordered the part. Ten days later he came and put the part. Everything is well so far then I start receiving calls from the company that fixed the range, they didnt get paid. I called Frigidaire extended warranty and what a surprise they want me to pay $25 more for them to honor the warranty. They said that they didnt charge enough in the beginning of the contract, and the contractor will keep calling me at work and on my cell until I paid them. All my attempts to explain to them that we paid what they want us to pay and that I still have the invoice, to no avail. The contractor was calling sometimes six to seven times a day at work mostly until we paid them the $25. These people acted like the mob, you pay us or else, even we have a contract that paid fully. The way we have been treated is shameful. I will never buy any Frigidaire product ever.

Door handle broke on refrigerator. Freezer ok. Company replaced with 2 handles. New handle broke again. I replaced with 2nd new handle and called company as I have extended warranty. Was told warranty does not cover cosmetic damage. Took handle off freezer door and put on fridge door, which also broke. My wife and I are in our 70s & we couldnt abuse our appliances if we tried. Im sure you have had an epidemic on broken door handles on this model. I might add I was treated rather abruptly and dismissively when I called. I chose not to renew my extended warranty for obvious reasons as I plan to move off in another direction.

We recently had our kitchen remodeled, and we felt we got a good deal on Frigidaire appliances. Now I know why. Weve had trouble with all three Frigidaire appliances: refrigerator, range and microwave. Our biggest problem and what makes me angry is that the microwave, out-of-the-box, was defective. The refrigerator was repaired; were going to find out about whether the range can be repaired later this week, but the microwave was irreparable.So, Frigidaire offered to give us a replacement (however, they have none of the model we purchased in stock and according to their representative, Agneka **, when they will have one is indeterminate). If I wait for a new microwave (which it appears may never happen, since I read indeterminate as discontinued), Frigidaire will pay for installation. My other option is for Frigidaire to buy-back the microwave at retail. This, according to Ms. **, is for the convenience of the customer and not Frigidaire policy (this is a clue to how basically non-consumer centered Frigidaire is). They will not, however, pay for installation of the microwave, even though the reason for an installation charge is their defective machine.As you can imagine, I have to go through a number of hoops before Frigidaire will send the buy-back check. Im guessing it will be three to five weeks before I see the check. In the meantime, I plan to buy a new microwave, but not from our original vendor and not from Frigidaire. Dont buy from Frigidaire, period.

I purchased a new double wall oven in Oct. 2012, and was generally happy with it. The first time we tried to use the self-cleaning feature, after several months, after a while running the self clean, the oven showed an error code and then shut down. It worked fine otherwise, but we have not been able to self clean. In the past month, we have started getting the same error code (F43) when using the oven for regular cooking as well. Although we could tolerate the lack of cleaning, we are now trying to fix. Frigidaire initially would not help, as we are out of the 1-year warranty period. Then they offered to pay for parts, provided we use an authorized service technician. They sent me the 3 service technicians in my area, and 2/3 did not return my phone call. The third came out and reported that the labor alone to fix the oven would be over $400, requiring replacing of a fan and a sensor. I contacted Frigidaire again, expressing my dissatisfaction with the oven, and telling them I didnt see a reason that a new oven should require these new parts, as well as being unhappy with being forced to use a particular service company, who seemed to be charging a very large amount. Completely unhappy experience, and I will not be buying a Frigidaire again.

Purchased all new appliances in 2009. Last year the door hinges and the refrigerator broke. Found a good handyman to redesign and replace the hinges. The small burner on my stove turns itself on. Very rude Frigidaire rep says it is not under recall. Odd because the stove was repaired for the same problem under recall in 2009. The appliances are poorly made, customer service is terrible.

DO NOT BUY FROM FRIGIDAIRE. I bought this refrigerator last year about 4 months before the 1 year warranty expired. My refrigerator got a crack on the floor; Frigidaire send a company to taped, they drill a nasty hole next to the crack without my permission. For whatever reason they did they never got my authorization, then the tape came off a few days later after was applied. That’s when I saw the hole next to the crack, Frigidaire offer to send another company for a second opinion. The company came and told me was unrepairable. I call again and they said that they were sending other companies. They schedule me about 6 times holding my time for 5 hours every time. I called Frigidaire and spent minutes on the phone explain every representative the same issue. They all reschedule me, no one shows up. No one ever fix or replace my fridge. Even one of the companies they sent out told me that Frigidaire was one of the most awful companies to deal while you have an issue, they stated that is just a cosmetic problem and isn’t affecting the function of the refrigerator. Now I stuck here with this suite of appliances from Frigidaire with a hole, a crack and a tape sticking off my Refrigerator. If I ever knew this I WILL NEVER BUY FROM FRIGIDAIRE AND OF COURSE I WILL NEVER BUY AGAIN.

I just bought a fridge on Black Friday that was delivered to my house the Friday after. After the installation, I noticed the fridge beeping, but I thought that it was due to the fact that it hasnt reached the ideal temperature. During the weekend the fridge didnt stop beeping, even though it reached the temperature. We tried different things that we found on the internet, but nothing worked. On Monday I decided to contact the customer service, and they told me to turn the breaker off and on again. At the time that they ended my call, the fridge wasnt beeping just yet. As soon as I hang up the beep starts again. I proceed to call the customer service once again and let the representative know all the previous details and she puts me on hold for a brief moment. She then proceeds to give me the number of different companies around me that could service my brand new fridge. When I ask her for the procedure and if it was cover by the manufacturers warranty, she proceeds to tell me that this was not a functioning issue and that the service should be paid by me. I have gone to hundreds of internet pages looking for a solution to my problem, but instead, I found tons of people with my same fridge having the same issue as me. Frigidaire sells faulty products that they dont even back up. Please dont make the same mistake I did. Purchase another brand. This website rates them 4+ stars, but these reviews must have been purchased. Im sending back my fridge and getting another brand. I WILL NEVER EVER AGAIN BUY ANY FRIGIDAIRE BRANDED APPLIANCES.

I purchased this refrigerator in September 2016. The plastic lining, the doors have all cracked due to the cold temperatures. The plastic started cracking within a year of purchase. I previously had a GE for 15 years and never had any problems. This new fridge has plastic pieces hanging off of them and is visibly horrible. I purchased the warranty and they say it is cosmetic so they will not cover. I have called Frigidaire and they want me to purchase new doors. When I asked to escalate they provided me a P.O Box to write a letter in hopes that I would not bother.I cannot believe that I spent so much money on a horrible product that is cheaply made. We have 4 adults living in our home and expect our fridge to last more than a year. I have a claim currently for my ice maker because it jams, stops working and then drips all along the front side of my fridge. Lets see how that goes. I am writing a letter and I will provide an update if they even respond. DO NOT BUY FRIGIDAIRE! They make cheap faulty products and their warranty and service sucks.

We bought an upright freezer on July 15, 2019. It broke Nov 2, 2019. We purchased from Lowe’s, they told us we needed to contact Frigidaire. Of course no one answers the phone on the weekends. Cost me $134.00 for dry ice to keep all my meat frozen. When I called Frigidaire on Monday they couldn’t get a repair person here till Tuesday. I asked if they would cover the dry ice purchase. No that’s my problem. How rude and how bad must their products be if they can’t get someone out here right away. Must have a lot of service calls. Doesn’t say much for their products.

My range was purchased 10 years ago. I had no major issues. But spills penetrate through the seal of the door. There is no access to clean it off. My husband figured out how to undo the hinges and split it open. Even then it doesnt get clean and looks dirty all the time. Also while using recipes the Temperature and time never match. Need to raise it and cook longer than stated. Constantly adjusting.

We bought our appliances 4 yrs ago. Dishwasher doesnt clean good and started leaking after 3 weeks. REFRIGERATOR has been garbage from the get go. We paid 2500 for a refrigerator that only had a yr warranty. So far we have spent another 1000 on it because its junk! I will never purchase Frigidaire products again. I have a GE refrigerator that we have had for 20 yrs and it works better than the new one. Needless to say I will seek out old appliances before I ever buy a new one again. They made them cheap, sell them for thousands and rip off the consumer. Nothing like big business!!

We bought a Gallery Frigidaire refrigerator in May 2016, within a week we knew it was not working properly. After at least 10 service call by Judd & Black a local business our unit was finally replaced by Electrolux. Now 10 months later our new unit does not cool. We are beyond frustrated to say the least. How can a family be expected to take this amount of time off for the service calls and not to mention the amount of food that has been wasted. So here we are almost 2 weeks without a refrigerator AGAIN.

We have a brand new side-by-side refrigerator, a Frigidaire LFUS2613LEO. Within three weeks, it stopped getting cold in the refrigerator section. Now all our food is spoiling as I write this. This was purchased at Lowes. When we called Lowes, they informed us that there was only a 7-day return policy and that they could not send a repairman for two more days! So here we sit with tons of spoiled food, no fridge for two days and can’t return the piece of junk nor are we compensated for all the lost food. If it breaks down within three weeks, I can only imagine how long it will be before it breaks again. It is obviously a lemon and there is nothing we can do.

I bought a Frigidaire fridge last January. It had a warped freezer door. After waiting for months with no part availability, I was extended a buyback letter. I filled it out and sent it back before the expiration date. I’ve been waiting for the refund since September and have never received it even though it is only supposed to take a few weeks to complete. I’ve made numerous phone calls, but just keep getting the runaround. In a few weeks, it will be a year that I’ve been dealing with this. It’s ridiculous and I cannot find anyone that will answer an email or help me resolve this. I had to pay more money out of pocket to have a working fridge.

I have a warranty on my washer and dryer (purchased new 3 years ago). The washing machine recently stopped working so I called Frigidaire to utilize my warranty coverage. They dispensed a company called ABCO to my home on 7-9-16. The technician was nice and advised he would be getting the part within 3 days (M-W). I never heard back from them. I left a total of 4 messages with the last one last night (7-19-16). The receptionist or maybe temporary worker was extremely rude, very unprofessional, and had the vocabulary of an uneducated child. She argued she did not receive any messages. Perhaps she did not hit play on the answering machine (yes, answering machine). After arguing, I called Frigidaire to advise their sub was useless and I wanted them nowhere near my home. I now have a new company coming 7-25 and I hope they can do what ABCO could not.

I made a purchase for an Affinity washing machine from Best Buy in Columbus Georgia on 1/29/2010. September of last year, after only 9 months of use of my washer, it broke, and had to be repaired. I was told at that time, that the piece required to fix my washer was very costly, and that my washer would have to be taken apart and reassembled. That part that needed to be replaced, I believe was something called, a drain pump. Because my washer broke within a year of purchase, it was, at this time, covered by warranty. October 14th of this year, 2011, my washer began to have the same problem it did the year prior. I called you all, and was told that the piece required to fix this problem, yet again, was very costly but that you all would cover the cost of the piece, and not the service fee, and repair fee, because I was no longer under warranty. This meant that I would be responsible for paying up to $270 to repairing it and $70 charge just to come out and assess the problem. Unfortunately, having a family of five that includes a service member and infant, I could not afford to pay over half the cost of what I paid for my washer, simply to have someone come out and fix the same issue, that I had a year earlier, less than 9 months after the date of purchase. I had to make a decision to either spend nearly $300, and risk having the same issue again, or purchase a new washer that I could rely on. I went with option number two, and spent money that we didnt have on a new more reliable washer. I am a very displeased customer, and have been greatly inconvenienced. I hope that you all can provide me with some type of solution so that I may continue to be a loyal Frigidaire customer.The only response i received was, we apologize that you had that issue with your appliance. Unfortunately, the parts concession to assist with the parts to repair the appliance, was the only way we could have assisted you with your appliance. We are unable to assist you any further.

I have owned several stainless steel refrigerators. Whirlpool and GE never had any issues with the stainless steel. The last one I owned I had 10 years and it was placed in the same location in my house with no problems and no rust at all. The Frigidaire I owned less then 2 years and the entire front of both doors are covered in rust. No fault of my own. This they consider to be cosmetic. Absolutely ridiculous. Its cheap quality stainless or a defect. Either way I would not recommend anything stainless steel from frigidaire. They will not back up their products.

Wow, where do I start? Six years ago, we renovated a house and bought all new appliances. Lowes was having a sale on Frigidaire, so we chose all Frigidaire appliances (refrigerator, range, microwave, dishwasher, washer and dryer). Almost immediately, we had a strange issue with the refrigerator. If you put items, i.e., sodas, on the bottom shelf, you cant open one of the crisper drawers. The weight of the sodas pushes down and prevents the drawer from sliding. Very poor design.About a year after the purchase, the dishwasher stopped working. We called out the repairman and the motor had gone bad. He said there was a series of motors that were bad and Frigidaire replaced the part for free but we still had to pay for labor. Also, it takes a long time for the stove to preheat. It takes 20 minutes to pre-heat to cook a pizza for 20 minutes. It is quicker to have a pizza delivered!Year three, the dryer stopped working. The main circuit board was burnt up. We were told it was not worth fixing and we had to buy another dryer. (We did not buy a Frigidaire). Now we are on year six. The clear coating that stops fingerprints on the stainless steel is wearing off both the microwave and refrigerator. This looks terrible. So, when we spend $3000 on appliances, we expect them to last more than 6 years. We are now faced with the thought that we will have to replace everything again. Poor design, unreliable, poor longevity, and looks terrible after a few years. We will never buy another Frigidaire product.

My husband and I purchased all new Frigidaire Gallery Appliances on 3-22-2014. On August 5, 2018 the compressor went out on the refrigerator with no warning at all. It had not been running warm, it was not making any noises, the freezer just shot up to 34 degrees and the next morning the refrigerator was at 59 degrees. This is at minimum an $800.00 repair. We did not purchase the extended warranty, it would have been past the time of use anyway. In speaking to customer service at Frigidaire their only response was they will make note of my dissatisfaction with the product she also commented had I purchased the warranty this would have been covered since you have up to 13 years after you buy a product from Frigidaire to get one. Clearly, this company does not care about customer service or making a top notch appliance. The dishwasher died after months requiring a $275.00 repair. We will never purchase another Frigidaire appliance!

I cannot believe this company. We bought all Frigidaire appliances for our new home. After 4 weeks our refrigerator needed to be fixed. Now one month after our warranty ran out the motor in our dishwasher burnt out and set a fire inside it. We contacted Frigidaire about this and were told that they would cover the parts, which is the entire machine, but will not cover a new machine (which we were happy with at first) until we were informed by 2 separate repair companies that it is impossible to fix. We again contacted the company and were basically told better luck next time. Shame on this companys customer service.

My Frigidaire Professional series dishwasher model PLD4375RFC0 started flashing the ER error code this month, exactly 4 years after it was installed new in 2007. It is now unusable and I have to leave the door open slightly because if it is closed, it will turn itself on at random. I have searched the internet and seen others with the same model have the same problem. I researched the parts affected and along with labor, it will be about half the cost of the dishwasher when it was new. I have a Frigidaire microwave, stove, and fridge also and now I am waiting for those to start failing. I will be replacing the dishwasher with another brand in the hope that I can squeeze more than 4 years out of it, but from the way things are made today, who knows.

I purchased my product from Best Buy in 2007. I was pleased with the product for the first few months. Over a period of time, I always smelled something burning when I opened the cooler side door, like plastic; but, I was never able to locate where this was coming from. On January 31, 2012, I opened the door for about 15 minutes to clean out the product and kept smelling burning plastic. I looked up and was in awe at what I found. The (original) light bulb, that rest on the ceiling of the refrigerator (fridge), had burned right into the lining of the ceiling.At that time, I realized this is a faulty product; this product should not be in any home. I have a repair man come out and view the fridge, and he stated this shouldnt be in my home because, this could potentially cause a fire and burn my house down, leaving my family homeless!I went to http://www.frigidaire.com/contactus and filed a complaint through email; the response that I received was a standard response any company would use to not accept responsibility and place the blame on the customer, who bought the product. The response was as follows: Thank you for contacting Frigidaire.We sincerely regret you have experienced difficulties with your refrigerator. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacturers responsibility for repairs under the initial warranty must end.Our experience has shown that an original defect in material or workmanship will develop very early in the life of the appliance. After a reasonable period of service, many factors beyond the control of the manufacturer may affect any product. The problem experienced is almost always due to the door being left open for inordinate periods of time or from replacing the bulb with a wattage too high for an appliance application. There is a liner repair kit available that an authorized Frigidaire service provider can install that will repair the damage. Please choose from among the following authorized Frigidaire service providers that serve your area: Major Brands Appliance Service, LLC / Newton, IA / 50208-3226 / (641)831-3840 Appliance Service Center / Des Moines, IA / 50315-5072 / (515)256-3090American TV Appliance Service / Madison, WI / 53713-2346 / (800)854-6659We offer extended service agreements for all customers who register their appliances with us to guard against any unusual problems that may occur outside of warranty beyond usual wear and tear. If you would like to purchase an extended warranty, you may do so after your appliance has been repaired by contacting our Extended Service Agreement Department at 1 (866) 386-5286. Thank you again for contacting Frigidaire, BoThis, is not acceptable. I requested that they repair the default or refund the amount less depreciation, so I am able to purchase a produce that would not place my family in danger. Now, I am filing this claim along with several other regulatory agencies.

I bought this oven a couple of years ago. The oven door got rusted in a little over a year. This has never happened with other brands of appliances I have purchased over the years. I called customer service and they refused to help! I am disappointed in the product and the service. Needless to say I will never be purchasing this brand again!! My family has used Frigidaire appliance for decades and so I trusted the brand. I am extremely disappointed in them! So much for brand loyalty.

I have a front load dryer affinity type it rips and burns all my clothing, I have lost hundreds of dollars worth of clothing.

Frigidaire Refrigerator Model # LGHB2867PFLA: We purchased our refrigerator less than a year ago from Lowes. On November 16th the circuit board and inverter went out of the appliance. Got word today the part will not be available until December 8th. Mind you the appliance is only 10 months old. I will never buy another Frigidaire appliance. Im only giving it one star due to the fact that its the least amount I can rate Frigidaire.

We have this series of kitchen appliance including the dish washer, Range/Oven Combo, microwave and refrigerator. All but the microwave has problems. The dish washer, upper spray arm falls off and needs a new one, it also is awkwardly arranged for loading and clogs periodically. The range oven lower drawer bearings have worn out despite very infrequent use. This causes it to site much lower on 1 side. You have to order a new drawer arm and bearings for this. The range top is glass and is stainable with anything and very difficult to clean. The refrigerators ice machine has barely ever worked. It is very unreliable and the freezer is always crowded although theres not much in there. Id look elsewhere not Frigidaire.

I purchased a Gallery Refrigerator from Frigidaire on 11/30/14 and took delivery of the refrigerator 1/18/15 due to my home being remodeled. Upon delivery the refrigerator crisper drawer mounting brackets were broken off completely (essentially the side walls were punctured). I then called Frigidaire Customer Service and they sent a tech out who evaluated the unit and deemed it non-repairable. It is now 3/12/15 and I am still stuck with a refrigerator that is broken despite the fact that I purchased a brand new unit. In order to use any of the drawers - I have to pull them out of the refrigerator and put them on the ground to remove or add items and then put the drawer back into the refrigerator. Every week for the past 5 weeks their customer service has assured me that this should be resolved in the next 24-48 hours - but I get nothing. I am extremely upset at this point. I would not recommend anyone to purchase from this company and I could not be more dissatisfied. I am still waiting for a remedy but nobody over there seems to care despite the fact that I gave them my money. I need help!

We just bought a stove, fridge, freezer and washer/dryer from Appliance Canada. The very first day that I used our new stove, the stovetop got scratched and the water that spilled on the stove went to a hard crust and will not come off. I called Appliance Canada for an exchange and was told that Frigidaire would not come to see the stove as this is cosmetic. I dont understand, I purchased a new stove and this should not happen after one or even 100 uses. Yes, it is cosmetic but why would I want a brand new stove with a ruined stove top. The stove, which I purchased 10 years ago looks better than the new stove. When I called Frigidaire, the customer service person (Michelle), was very rude and kept cutting me off. Again, she went off on it being cosmetic so it is not under warranty.I explained to her that the product was just bought and this happened after first use and got worse on second use. She again said that it is cosmetic and again I went on and said that they should back up their product. It is cosmetic but I have a ruined stove after 1st use and this should not happen with their product and if it does, they should look at it and fix the problem. Extremely upset.

I’ve had a “new” microwave for 3 years and during this time I’ve had to call in 4 or 5 service request since it’s not working. Since it’s outside of their warranty, they charge $90 per trip fee. If I want to avoid the trip fee, they want me to pay for an extended warranty. Either way, they want more money. This just tells me they are using a defective product & could care less about the customer experience. Horrible accommodations to a client. For the amount they charge & the number of times they’ve been out, I could have easily purchased another appliance. If it was the 1st or 2nd time, I understand. But at this point it tells me you have incompetent contractors “fixing” an item that should have been replaced & an appliance that messes up this many times in such a short amount of time tells me it’s horribly put together. Trash!

Recently purchased a replacement top freezer refrigerator. Frigidaire was my choice! Nice looking and the right size! I recommend. I received a 10% discount on my purchase. Satisfied. Registered it for the warranty!???

In November 2009, I purchased Frigidaire Professional Series All-Refrigerator (17 cu. ft.) $975 and Frigidaire Professional Series All-Freezer (17 cu. ft.) $1,005. These are units that are designed and capable of being built in. The units were not delivered until January 2010 (as requested). They were manufactured in December 2009. In August 2012, less than three years after manufacture, the freezer failed and could not be repaired. A freezer full of food was lost. Frigidaire no longer made the 17 cu. ft. units. Although the warranty had expired, Frigidaire gave me a $1,045 toward the purchase of the only viable alternatives, that is 19 cu. ft. units that could fit into my pre-existing cabinet hole. The two replacement units cost me $3,128.89. I paid $500 for the units to be installed as the cabinets needed to be refit. In May 2013, ten months after the replacement purchase, the refrigerator failed. A refrigerator full of food was lost. After lengthy communications, including writing a letter to Jack Truong, the CEO, and working with Kimberly**@electrolux.com (706-651-7904) a third-level customer service representative after 5-6 days after three service repair visits, Frigidaire agreed to replace the unit at no cost. I was also contacted by Rita**@electrolux.com (706-651-7011) as a result of my letter. Frigidaire will provide me with up to $150 for installation of the new refrigerator. To date, I have paid: 975 Original Refrigerator 17. cu. Ft., 1,005 Original Freezer 17 cu. ft., 3,128.99 Replacement Refrigerator and Freezer 19 cu. ft., 500 Refitting Cabinet Costs and 1,045 Frigidaire credit toward replacement purchase. Therefore, after less than four years, for two Frigidaire Professional Series appliances, which I purchased with the reasonable expectation that they would last at least ten years actually more like 15-20 years, I have paid out (after deducting the Frigidaire credit) $4.563.99 plus lost all the food in two appliances. The original units cost $1,980, so I have paid more than twice the cost to date.Frigidaire is very comfortable with this situation and believes it has been overly generous. All the exchanges were polite. I certainly would not buy another Frigidaire product. I did try to get Frigidaire to take back both units at the price I paid ten months ago so that I could purchase appliances from another company. It refused. In my view, Frigidaire should stand by its products. No one purchases such units expecting them to fail within such a short time frame, regardless of the warranty. Thats the story.

I purchased a Frigidaire dishwasher on 10/9/2017. Installed on 10/6/2017. On 3/1/2019 it wouldnt pump out the water. Disassembled found impeller on pump was shattered (made of thin plastic). My last dishwasher lasted 21 years without a problem. It was a Maytag. No more Frigidaire for me. They were well respected in years gone by. I feel any appliance should last at least 7 years.

We bought a new home in 09/13, we upgraded our appliance package to the tune of 1800.00 dollars above the amount allotted by the builder. We had nothing but problems with the appliances. Dishwasher, stove, and now the fridge. Yes I understand they are just over 5yrs old. But when we bought the appliances we made sure of the warranties on the units. typical warranty 1yr complete, 5yr compressor. Weve had to have the fridge serviced a couple times over the years, and Frigidaire {Electrolux} has been aware that there was a problem with the compressor. So fast forward a couple months, now the unit is completely off warranty. Low and behold they will not warranty the compressor. Sorry of which they have changed their warranties to now only be 1 yr for the complete fridges, no compressor warranties beyond the year. But they would gladly sell me a NEW compressor to the cost of 495.00 canadian, shipped. But I must have a Frigidaire approved installer put it in at the cost of 695.00, bringing the total repair to 1100.00 Well we decided to just scrap the fridge since the repair is so costly, and no guarantee it would last. So why not just buy a new Fridge from another manufacturer. Oh ya did I mention Samsung, Dayco and numerous other manufacturers have increased the warranty periods on their refrigerators. The last time I ever buy a Frigidaire or Electrolux product ever. Also I will make sure as many people know as possible that they do not stand behind their product.

It had an energy saving device which helped reduce my summer electric bills. It was easy to operate. The air conditioner produced cold air efficiently for over 20 years. It was very quiet. There was little vibration. The operation of the unit had energy efficiency. In 20 years I only had two service calls to have it repaired and one was simply a freon leak. It was a room air conditioner that fit into the wall. It fit securely and did not detract from the room decor. It came in decorator colors that were neutral so that it blended well with my living room decor. It was very non intrusive. This air conditioner operated efficiently for over 20 years. After I sold the house the new owners were still using it in the humid New England summers. Two service calls in all that time speaks volumes for its reliability.

I purchased a new Frigidaire Gallery refrigerator and had it delivered in January of 2016. I bought it through Best Buy and the delivery was an absolute nightmare. Right away there were issues. I ordered a model with black exterior and received one that was grey and was told that the model I purchased was no longer offered in black. I agreed to keep the model that had been shipped. From the beginning the unit made a lot of unusual noise. Within the first year the water and cubed ice indicator lights quit working and the ice maker would freeze up so much in the back that the auger couldn’t turn to dispense the ice. Every couple of months I would shut the ice maker off and the ice would thaw and water would run out and down the front of the refrigerator door. It seemed to function better through the warmer months of the year. In December of 2017 the ice maker stopped working altogether. I recently called a local repair company to come out and take a look at it. I was told by the repairman that the problems that I am having stem from a flaw in the design of this particular model and that Frigidaire is well aware of that. They build a moisture barrier kit to replace the design flaw in the back of the unit. This flaw causes moisture to continuously build around the water lines, the fan, and the ice maker and it freezes causing the ice build up and malfunction of the cooling fan for the ice maker. This inevitably led to the electronic panels failing. I have been quoted by him at just over 800.00 to repair all items with no guarantee that it won’t happen again. I paid nearly 2500.00 for the refrigerator with two years of use and I’m facing an 800.00 repair with no guarantee of a repeat problem. I contacted Frigidaire to ask if they would at least be willing to assist in offsetting some of the repair cost. I asked them why, knowing that a problem existed so much so to create a repair kit, did they not contact consumers to offer this repair kit before problems like mine came about? They had no good answer for me. They have offered to send me the sweat kit that they claim fixes the moisture build up but are not willing to assist me with any further parts or repairs. So, here I sit stuck with a 2500.00 two year old refrigerator that requires 800.00 in repairs with no guarantee that it won’t happen again. Quality product and customer satisfaction is clearly a thing of the past.

Im writing on behalf of my daughter who is due to give birth any day now and who has waited since January for Frigidaire to make right a product that does not work. In the last four weeks, Ive spent nearly 8 hours on hold BEFORE I could actually talk to someone, and though it has been 8 months, the replacement dishwasher which Frigidaire was supposed to deliver has not been delivered. On two occasions, delivery men have brought out a new dishwasher but then, mysteriously, the new machine was deemed broken in delivery and impossible to install. Ive been instructed to send copies of documents to prove our purchase even though they have record of the fact that she owns it. I am waiting for Frigidaire to deliver a serial tag to me - Im supposed to attach it to a rebate email. I have never received the tag.My belief is that Frigidaire is attempting to get out of replacing the product which has never worked by delaying until it is no longer in warranty. They are a dishonest company, run by incompetents or worse, they are criminals and are happy to take money and try to grind consumers down by making their service impossible to get all the while recorded messages assure those of us on hold that Frigidaire is concerned and cares about its customers. RUN, RUN, RUN, but do not buy anything any Frigidaire.

Stove is now about 8 years old and is working as perfect as the day I bought it. Flat top and an excellent appliance. Convection oven which is a huge plus. Easy to clean and maintain, would highly recommend to anyone.

Cooks evenly, very reliable, cost about $100 so well worth the price. This is a over the range fan/microwave. The filters are really easy to take off and clean. This model has a "stainless" look plastic, which is also easy to keep clean. Never had a problem with the turntable.

Its day 8 with no stovetop or oven in the Frigidaire professional series smooth top range. I called service for oven making noise but when the tech came out, he found melted wires behind unit. He was so concerned he disconnected the entire appliance. 2 years ago, we were without a stove for a month when the last stove was recalled. Now I am worried this stove could be a potential hazard too. I asked Frigidaire if they were having problems reported; they will not tell me any of that information. This is terrible customer service and they love to pass you around to 10 people and leave you on hold for 30 minutes with no one to help.

Had fridge for three years, broke 5 times. Two different repair places came to fix it. Fresno was bad, Bakersfield was even worse. Bakersfield tech was great but said Frigidaire has a policy that they have to try to fix it even if it cant be fixed, it would take three attempts to try to fix it. The receptionist lost our or forgot our appointments as she chuckled, but thats another review at a later time. Now Frigidaire said it would take 4 attempt to fix it. Same error code on fridge, same parts repaired on fridge 4 times. I have emails from first manager stating 3 times, now today they say 4. Kind of funny, the story keeps changing. Frigidaire claims until cost-prohibitive - it cost me 1500 plus extended warranty 500 plus 300 for food that went bad over a three-week period for each repair to be completed. So Im out 2300 now, not sure what they deem cost-prohibitive.

My 3 months old wall oven has a broken seal on the inner glass door. Called these guys a couple months ago and its been a back and forth of he said she said. Basically they claim that this is not under warranty because it is considered a Cosmetic issue. How is a door malfunctioning a cosmetic issue? Arent the glasses supposed to keep the temperature at certain level? By the way, the company providing the services are asking for a part for the seal. UNBELIEVABLE. A SEAL for the door and they dont want to pay for it. WOW. For a 1500 appliance, they do not want to cover the cost to repair a damn seal. Make sure you think 5 times before you get something from them. Seriously. So cheap....

This microwave has been outstanding since I purchased it. No issues, it works flawlessly, cleans easily and looks great with my other stainless appliances. I'd buy another in a heartbeat. I did a lot of online research before I chose it and am not sorry.

Purchased in 2011 all Professional Series Appliances from Frigidaire in my new home: Refrigerator Model FPHB2099LF5 Ice Maker failed under extended services warranty and was replaced. Ice Maker replacement never really performed well and I had quality issues with its performance. The ice maker ultimately destroyed my refrigerator as it froze, caused leaking in the bottom of my freezer and literally iced through the REAR of the refrigerator causing it to Rust, build up ICE and leak, it cause water damage to my subfloor and my tile kitchen floor was destroyed. I got ZERO response from Frigidaire Product Managers on File ** after requesting something in writing on what caused this problem. The refrigerator literally ICE through the REAR and had a giant rust spot. Customer Service basically said product managers would not respond and put it back on the service technician who said theres no remediation. Its a defective product and poorly engineered in my opinion. All you get is its out of Warranty!3 days earlier I tossed the Professional Series Dishwasher because it failed to start, some keypad buttons wouldnt work, the interior racks had all rusted through the coatings. The silverware holder had holes all over it. Ive Serviced my professional Series Microwave as its failed. Its working well now. My Professional Series double wall oven doesnt cook evenly when both oven are running. The bottom always takes longer to cook at the same temperature. I have problems with the racks falling in both ovens when putting 15-25 lb turkey or higher weight items on them. The top oven bottom looks like its buckling. The issue with the racks could be related if we did a self clean with the racks still in it. I cant see how a self clean would cause that much of an issue with the size shelves.

So I bought this stove a year ago, a Frigidaire, but made by Electrolux. It is working fine but there are these little rubber feet on the bottom of the cast iron grates that come off (they stick to the enamel surface of the stove) every time you clean under the grates. So after almost a year and having lost eight feet, I decided to call the company and ask that they replace these small rubber feet. So I spoke to Jasmine with customer service and she said these feet are considered cosmetic and she was sorry I would have to buy new ones. Well okay, how much could they be? They are tiny black rubber nipples. Jasmine tells me I can have 8 of them for $29 and they will even give me some glue so they wont come out when you lift the grates. Are you kidding me?! They will give me glue, something that should have been done at the factory. So I asked Jasmine if I could talk to a supervisor. Well it took 28 minutes waiting on the phone for this supervisor. I know they were hoping I would hang up and just forget about it, but this is crazy, the feet probably cost 5 cents to produce. So charge me fifty cents. That’s $4.00 for 8 feet, Ill do it. The supervisor finally comes on. Her name is Jennifer. She can get me 16 rubber feet for the $29 and she wont charge me shipping. By this time I am fuming but remain polite and tell her I will not pay for something that should have been installed properly in the first place and that I believed this was a scam by the manufacturer. I will not let this rest because I told her these little rubber feet will create thousands of dollars of negative publicity for this greedy company that has no customer service whatsoever. I am not an idiot and I will not be cheated.

We bought a brand new freezer and after 10 months it stopped working and we lost hundreds of dollars worth of food. Frigidaire will not stand behind the unit and authorize a fix for the problem. I will never buy ANY Frigidaire product ever again.

We purchased this oven 4 years ago and one day while warming up lunch we heard a big boom, and the glass on the outer door had shattered. When I called customer support they were not able to do anything as the oven was over a year old. Even though this is a manufacturer defect they would take no responsibility, luckily nobody was seriously hurt.

My electric range is less than two years old. After doing a self clean the oven stops working. The repair costs me a whopping $352.15 to replace the control panel (EOC and overlay). The service technician admits that on these models the relays start arcing and routinely burn out after a self clean cycle. If that happened with a car it would be recalled but we appliance buyers have to endure this kind of nonsense!? No fair! And this model is recommended by Consumer Reports? Oh puhleese!

Purchased in 12/2019 and installed for use 6/2020. In November used self-clean option as recommended by brochure. Shortly after code FO45 appeared every time turned on. Service persons report over heating caused by self-clean caused need to replace Control panel and fan. Service company working for Frigidaire would replace once I pulled out oven from wall to make accessible. Now Frigidaire//Electroluxs own service personnel coming to replace these parts. But I have been advised not to use the self-cleaning since it will happen again. To add to frustration with Frigidaire, the Frigidaire Refrigerator purchased in 4/2020 and installed to be used at same time (6/2020) now has a malfunctioning freezer. Would I purchase another Frigidaire product or recommend? NO!!

Frigidaire refrigerator delivered Feb 2017. Electrolux is parent company. Unit carried 1-year warranty. Nov 2017 I discovered crack in inner lining (I suspect it was delivered with crack) and initiated telephone conversation with Electrolux who stated unit would be replaced under warranty but had to satisfy protocol. SEVERAL techs over several visits came to house. Electrolux found fault with each one --- one took over a month to invoice Electrolux & send report. One told Electrolux they would call me to set appointment & never did --- one neglected to be on phone with Electrolux factory tech at time of visit etc, etc. All techs that came to house confirmed, documented, & reported crack to Electrolux. Each call to Electrolux met with yet another step to accomplish until now unit is beyond warranty and Electrolux now saying I am beyond warranty and will only approve factory-approved repair which is to tape crack not replace unit.23 Feb 18 call to company that delivered refrigerator stated they would have replaced unit with new one if I was within warranty but because unit is now out of warranty there is nothing they can do even though Electrolux freely stating they have documentation that my conversations with them started well before warranty dropped. Customer Support is AWFUL. They lied to me. They dragged their feet so much that my unit is now out of warranty. Any help to have Electrolux replace this unit, as they promised from the beginning, would be appreciated. At this point - my advice: DONT BUY ONE.

My experience with my Frigidaire Gallery has not been a good one. I purchase a set and paid for extended warranty in 2011. Within my first year of my purchase I have had issues with the refrigerator and stove. The first refrigerator had a recall and I was given another one. Once I received the new one I had to call a tech through ACH a company that was referred by the insurance for any problems with the product. I was paying a monthly fee for the service that only resolved the issue temporarily.After paying for service that wasnt beneficial cost-wise, I canceled. The appliances are not good and doesnt withhold the value at all. I refuse to constantly pay for service on a product that is always in need of repair. As of now my ice maker is NOT working, the dishwasher is NOT working, two of the five burners are NOT working, and last but not least the microwave doesnt get warmer or cook. It just go through the motions of coming on.Im clearly NOT satisfied with the products and know there is nothing that can be done without paying a large amount of money to fix. I would probably come out better buying a whole new set and a different brand. This brand is NOT what it use to be! I am overwhelmed by the reviews. Never thought that this many people had problems and I wish I would have seen this before my purchase. What is even worse is no one had a good experience and the company dont care. What a RIPOFF!!! I cant even submit unless I check one star that I dont want to give. WOW.

I purchased a Frigidaire Gallery refrigerator from Home Depot less than a month ago and it’s been a poor decision since date of delivery. My parents and several friends have bought Frigidaire so I felt confident in my choice however their unwillingness to back their product that is only hours old has lost them future business. The fridge was delivered with uneven doors and a squeak that sounds like an old bed frame. They sent a tech who made the doors even but they still don’t shut flush. On top of that the fridge squeaks when we close the door or even touch the fridge, it’s ridiculous!! I asked for a new refrigerator and they have the NERVE to say “the squeak is not under warranty because the tech said it’s just a cosmetic nuisance”!! REALLY??? Well I just spent $2000 on this fridge and expect it to be free of “cosmetic nuisances”! Anyway they have yet to do anything except send technicians who tell me the fridge is not broke.The one guy actually told me to demand another be sent to me. I called Home Depot where I bought it and they said they need Frigidaire cooperation or else I will have a fee. This is nuts!!! I understand things happen, I just wanted it to be resolved especially since it had just been delivered! I will never buy Frigidaire again and I intend to write a review in as many locations as I possibly can. Not to mention, I plan to spread the word like it’s my darn job!! Had they made this right I would have earned them business but now it will cost them business. They don’t seem to care either! One more note, the girl on the phone told me these aren’t made like cars and aren’t supposed to last. LOL. Well I thought it would last longer than a few hours! Very disappointed in the brand and Home Depot!! Plus, train your people not to make those irritating comments, it doesn’t help your reputation at all!

Bought it on sale so the value for what you get was fair and it does the job. LED lighting keeps the compartments well lit. At times you need to turn the breaker off to reset the ice dispenser and being a french door fridge it feels a bit awkward since we are use to a side by side.

I havent had the range too long, but so far I am very happy with it. I have used the oven several times without a problem. The range also has a griddle in the middle which operates nicely. I had a hard time setting the temperature on the over, but found out it was very easy. So far, the like the range very much.

This has been a terrible purchase, screws stripped in dishwasher and replaced the dishwasher with one that gets so hot it melts the silverware holder in the dish washer and screws still stripped. The oven not beep when food done. Only two products without problems has been the refrigerator and dishwasher. Crossing my fingers.

Bought a stackable washer dryer in Nov. 2019. It never worked. I had to go to the CEO to get agreement and a credit. The institutionalized resistance was more than most people would ever survive. I am relentless when it comes to not getting screwed by corporations so I won, but it took 5 months. I have all docs, emails names and photos so they cant tell a different story. Dont buy anything from Frigidaire, ever.

After two months of use the bottom of the oven started cracking and flaking off and the warranty department of frigidaire/electrolux refused to take care of it.

Mine is part of a series and it matched my other appliances. It works perfectly with the decor! I have not had any problems with it at all in the 10 years I have owned it. I would replace it with the same make and model.

I am very disappointed with the Frigidaire black stainless steel stove. I purchased in Sept. 2017 and within one month the stove is scratched. I am cleaning with product I was given and still looks horrible.

First of all. How the hell does this company have so many stars when every review on here is horrible?? I bought a Frigidaire dishwasher from Lowe’s and I’m going on over 3 months waiting on a part to fix my BRAND NEW dishwasher. Service technician said I need three or four parts for my brand new dishwasher. I have now had a dishwasher Since September 23rd and have never been able to use it. I have spent hours on the phone with these horrible customer service people who do absolutely nothing help and get and attitude when I explain how ridiculous it is to be waiting over three months for a part for my new dishwasher. Also I called Lowe’s who said I simply need to get a Return Authorization Number from them am they will take the dishwasher back. Frigidaire want me to give them time to see if they can find the part before they will give me the number. Is 3 month not giving them time? I was told today the part is on backorder and they have absolutely no clue when the part will be available. What kind of customer service is that? No ETA. Just sit around for a few months and somebody might make the part I need one day.

Bought a Frigidaire fridge from Lowes. Stopped working after 6 weeks. Talked to Lowes about getting it looked at. They told me I had to go through Frigidaire. Spoke with them, they were extremely rude right off the bat. They also changed the appointment date on me twice without me knowing. At this point I just worked on the fridge myself and got it to work. Called to cancel appointment very politely and yet again the same woman on the phone was one of the rudest people Ive ever spoken with, unprovoked. Avoiding business with this company going further.

I am waiting on my 2nd service call. The dishwasher is 3 months old. It doesnt get the dishes clean. The 1st tech told me to run the sink faucet until the water was hot and only use a certain detergent. In all of the homes I have rented or owned I have never had to baby a dishwasher. I wish I had read the reviews. We are a family of 2 and almost always grill. This dishwasher cannot handle barely dirty dishes. I made a purchasing error.

Three years ago I had to buy a fridge, stove, microwave, and dishwasher. All were gallery models except the stove which was a professional, 5-burner, convection oven professional. One month after the warranty ended the dishwasher started to have problems. I have had three repair calls on it and two repair calls on the fridge within the three years that I have had them. About a year ago, the control panel on the stove started to act up. Pressing the pads became harder and finally one ring would not work. Then the oven controls started to malfunction. Numbers for the temp and time wont work. Try and enter 450 degrees and all I can get, at present, is 397. Now I am told that I need a new control panel for about $250-350 plus service charge. WHAT A RIP-OFF!

I bought all Frigidaire appliances when remodeling my kitchen in 2008. Our dishwasher- model number PLD4375RFC3- mysteriously started flashing error codes ER and s about 2 months ago. It would not run after flipping breaker, etc. I had a repair guy out to check and he said we needed to replace the mother board. $300 after, our dishwasher was working, until last week when the exact same error message started flashing. Frigidaire said that it was from a power failure, however no clocks or other appliances showed the our power had gone out. Their only suggestion was to call the repair guy back. They are very unhelpful and they seemed very unconcerned.

Grab a bag of popcorn and get ready... I bought the dishwasher, back in March 2016 from the local Home Depot store for my remodeled kitchen. The unit worked perfect for the first 10 to 11 months. Note, I dont have any kids and the unit did get used a lot. Maybe 2 times a month. Around Jan/Feb 2017 the unit began to leak from under the door. I called the company & explained to them in detail the problem. They set me up with a 3rd party service repairman (contracted out) by their choice. This guy arrives a week later. He had to be about 80 some years old. I had to help him off the floor, as he couldnt get up on his own. He told me he thought he knew what the problem was, would order a part, & get back to me. About 2 weeks went by and never heard from this guy, at least to update me. I called him & politely left him a few messages, and he never returned my calls. I called Frigidaire and told them the same. They called the repair guy and got back to me & said he was backed up with other customers. I told Frigidaire, thats no excuse not to at least return my calls. I asked for another service company and they agreed, but it wasnt easy. The other service company came a week later. It took this service company a total of 6 visits over 2 to 3 months to try and diagnose the problem at which by the 3rd visit the service repairman said, this unit is unrepairable but Frigidaire is going to make me try and do everything possible before a replacement, thats how shady they are. At the 5th visit while the repairman was trying to fix the unit, he had Frigidaire Corporate Repair Center on speaker phone. They suggested to the repairman (as I overheard the conversation) that to go ahead and find parts from a different model or dishwasher company and start replacing the customers dishwasher parts with them. I started to flip. The repairman said we are not going that route. Thats like taking parts of a 1990 junk car and putting them on a 2017 Caddy. LMFAO. So just think what kind of replacement appliances Frigidaire sends to customers. HMMM. OBVIOUSLY NOT BRAND NEW ONES.Finally, after the 6th service call Frigidaire replaced the unit on May 12, 2017. It arrived and was set up. It worked for the first few hours/day. The next morning I got up and ran a cycle following the directions precisely. Guess what? It leaked. LMFAO. I called the company back told them about the problem. The company was really rude and ignorant on the phone with me. I told them I dont have time for another 6 service calls with my job, etc. Furthermore, I dont want a replacement unit, just my money back as the unit was nearly $675. I told them I wanted to take my business elsewhere. A day later, another corporate bigwig called me and said we will deliver you a 3rd unit without repairing the 2nd one. I thought, well, Ill hope for the best, even though this is not what I wanted. A week after Memorial Day my 3rd unit arrives. It was set up by their 3rd party contractor. They turned it on and BAM, the piece of junk malfunctioned and started to leak. The 3rd party company assured me it was not on my end as far as plumbing, etc, as I already had all this looked at. The 3rd party company (who Frigidaire pays) educated me, the consumer, that they are taking my 2nd unit and leaving the 3rd unit at my house and on the paper statement writing 3rd unit set up properly, malfunctioning/leaking. The 3rd party company told me to contact Frigidaire for further instructions on what to do with the unit on how to get refund/replacement. I called Frigidaire and explained the same to them and they were nasty on the phone to me, stating it was all my fault for signing for it and now they have to go ahead with scheduling repairs. I told them NO REPAIRS. I told them come get the junk unit and give me a refund, but they REFUSE to agree with the CUSTOMER and keeping saying on the phone I understand your frustration. I tell them they are a bunch of clowns trained to say that, because if they were in my shoes they wouldnt be saying that. Their final sentence to me was, when you are ready for the repairs call us back. Then those ** hung up. Doesnt make sense how the 2nd unit was replaced without any repairs but now they want to go ahead and make repairs to the 3rd one? What a bunch of ass clowns.I am now working with my local Home Depot. A nice manager is working on the case for me. He is going to work with vendor and submit a claim for the lemon law. I should hear back within the next day or two. I told Home Depot I will gladly keep my $675 within the store if I can just bring the stupid junk unit back and get a different brand/unit not Frigidaire product. The manager agrees I have been thru way too much. Frigidaire customer service is absolutely horrible and sucks. They are the most ignorant people I have ever dealt with my life. I have seen and heard dogs at a local SPCA get treated better than this company treats humans, its disgusting. Think long and hard before committing and buying any of these products because in the long run it just isnt worth it!

We purchased a suite of Frigidaire Gallery appliances to upgrade our kitchen. We upgraded our kitchen with a suite of Frigidaire Gallery appliances 5-6 years ago. Our household consists of 2 adults 60+ years of age (maybe this will nullify the kid factor). The range failed first - the oven went from temp setting to thermal run-away and burnt everything. We removed it, gave it away and bought a Korean product beginning with the letter L.The refrigerator quit making ice, the freezer defrosted and the refrigerator side went warm. We replaced the ice maker and a thermocouple. The ice maker is still a pain in the **, overfills the bin, shoots out of the dispenser like its fired out of a cannon. Refrigerated items freeze, the vegetable bins insure a short life for new items. The unit moans, groans and sounds like someones trapped inside. Were waiting for a sale and this thing will be GONE. The microwave just expired - DOA. It too was replaced. Next, the dishwasher quit in stages. Certain buttons for wash selection died, other worked. Error codes appeared but could be overridden with a hard reboot (circuit breaker shut off). When PF (power failure) appeared when restarting, it might, on a good day, restart BUT would stop with 48 minutes left in the cycle. Play button push lotto and you might get it to finish wash and rinse - forget drying. Replaced with brand L also. It is beyond fathoming how any Frigidaire kitchen appliance might receive a rating other than DISMAL. My suggestion: research all competitors in your budgeted price range and understand that all manufacturers will have problems .... but the failure of 4 of 4 appliances within 5-6 years? Not likely.

Bought a Frigidaire refrigerator 6 months ago. It stopped working this past Monday. Lost all my food, contacted Sears where I bought it. They would not do anything about it. Told me to contact Frigidaire customer service. They were no help at all. Could not get anyone out to fix until 3 days later. Too late, 200 to 300 dollars worth of food that was in fridge went to the dump. They had the balls to offer me 25 dollars to help on replacing food so service tech came out on Thursday. He was very helpful, the only one had sense but didnt have part to fix so had to order part.So its going to be another 3 days for the part to arrive. They dont care whether they can help you or not. All they could say was, Thats all I can do. So anyone buying this product better think about buying any Frigidaire product because they lie about speedy service and warranty is not worth a damn. I will not purchase any more of their product. Its nothing but junk.

My stove-top is having the exact problem as stated in their recall for the stainless version Depending on the model, the surface heating elements can 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off;or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers. They are not considering this as a recall.

I redid my kitchen and bought the Frigidaire professional series range, fridge and dishwasher. The 1st stove had to be replaced within a month for electrical problems, 2nd stove the wire was shorted out and the burner did not work. The fridge drawers were put together with tape from the factory and were broken. Sent me new ones, wrong ones. I have owned Frigidaire for over 30 years. They have gone downhill and I would never buy their appliances again. Also, dealing with customer service - you are on hold for 20 minutes. Some people are rude. Some are nice. I was swayed away from Samsung and LG because all the dealers told me you cannot get repair people to fix them. I dont know what I would next time. I was also suppose to get an extended warranty for 1 year parts and labor on the range. Havent seen it come through the mail yet.

I am beyond FRUSTRATED with ALL of my Frigidaire appliances. We purchased our new home last year September 2020, ordered a new refrigerator, dishwasher, microwave and cooktop (all professional line) appliances in October/November 2020. Within 6 months we had to have ALL the cooktop, microwave and refrigerator serviced, with the exception of the dishwasher (knock on wood). Fast forward to this year, we wanted to stay with the Professional line since that is what we purchased last year. Received the brand new double wall oven this afternoon, 12/15/2021. Within 30 minutes of the installers leaving the stupid oven gives an Error Code message (F47). My husband has been on hold for more than. We have spent over $7,000 for appliances for them not to work!!!! We were told that the Professional product line was the top of the line appliances for Frigidaire. I will be writing the CEO Mr. Alan Shaw, the Board and everyone else about my issues. I will also be writing up reviews on all of my social media pages. This is ridiculous! I was about to go with Samsung appliances but decided on Frigidaire because I figured that I would have more problems with Samsung. I should have followed my first mind because I am beyond frustrated with Frigidaire Professional. And to make matters worse....its the week before Christmas! How in the heck am I supposed to host dinner with a busted oven!!!! If I could give a negative -5 stars I definitely would.

Im selling my house and got an offer, the buyers inspector finds my Frigidaire stove has a recall, havent been fixed. And this fixing was put in that 1 week offer as a condition. When I call Frigidaire, they tell me to post the parts and later arrange the service, and 24 hours later thered be an automatic email send to me. I told buyers side that we will provide the email for them to delete the condition. But several days later I havent got this email. I called back but they said they dispatch the recall request to a service company but failed to tell me, and no email at all. Why not tell me? I told you its an important email for me. Because its a mistake! Im not happy so I want to complain. But the lady just said, If you dont have other things to help hope you have a good day, and hang up the phone! Its worst customer service I ever have!

About 18 months ago, we purchased a Frigidaire Professional Double Convection Oven, a matching Microwave/Hoodfan and a matching Warming Drawer from Sears. Total cost was about $6000 as I recall. All four of the (no name) bulbs in the ovens failed within three months of very limited use, suggesting to me that Frigidaire/Electrolux were using cheap and nasty bulbs of unspecified make which were not fit for the intended purpose. I replaced them all with bulbs from Noma and not one of the four Noma ones has failed since.About 10 months ago, we carried out the recommended self-clean cycle, following which the top oven would not come up to temperature. Sears service was called, took up my time removing the oven from its cabinet and replaced the thermal trip/breaker which is located in an absurdly inaccessible place at the back and behind the oven for a (resettable!) trip. Sears wisely decided to fit a new trip rather than just resetting the original one.Then, about three weeks ago, we noticed that the enamel is failing on the bottom of the top oven casing, clearly the result of faulty manufacturing. It has fallen off in several places. I contacted Sears and they claimed that this was cosmetic and not covered by the extended warranty which I had purchased. At my insistence, their service man came out and inspected it and clearly told me that me his view is that this was not cosmetic but is a manufacturing fault. I was party to his end of the telecon he then had with his supervisor, and it was clear that his supervisor was telling him (from 2000 miles away, never having seen the problem at first hand) that as far as Sears was concerned, it was cosmetic and not covered by warranty. Sears made no reference to Frigidaire on the issue.It was clear that the dishonest Sears supervisor was telling his service technician that he was to tell me that the issue was cosmetic, and appeared to be instructing him that that was what he was to write in his report. I spoke to Sears customer Service (a misnomer if ever there was one) and they told me that the service guy had stated in his report that is was a cosmetic issue, not covered. They then told me that they had ordered a replacement casing (in effect recognizing that it needed replacing) and that I would be charged for it. Well, at some point, theyll be asking me for my credit card Number and no way will I ever be giving them that! We carried out another self-cleaning cycle a couple of weeks ago and the top oven once again will not reach the set temperature. Looks like the issue is not the trip at all, but a more fundamental problem. So, but for the fact that we have the second oven, wed have been ovenless again for some weeks. This week, I phoned Sears and told them that after all these issues over 18 months of very limited and very careful usage, I wanted a replacement oven, as I was unprepared to tolerate such an unreliable and poorly-manufactured product and could not devote yet more of my valuable time to dealing with yet more service calls. They have declined to agree to that.Today, I contacted Frigidaire/Electrolux in Misssauga and spoke to some creature whose English was barely understandable and who basically told me that the whole matter was one for Sears, not Electrolux. I found him obstructive, unhelpful and unworthy of a customer service position. There was no recognition that any of these issues were in any way the responsibility of Frigidaire/Electrolux as the manufacturer of the appliance! So, both Sears and Electrolux will now find that they are having to deal with a Scotsman who doesnt tolerate fools gladly, doesnt tolerate so-called customer service as appalling and unreasonable as this and doesnt tolerate being *** to.I am truly appalled at the obstructive, dishonest and unreasonable attitudes of both Sears and Electrolux and currently await a visit from a senior Sears technician, which is being arranged at my insistence. Neither Sears nor Electrolux give a *** for the fact that a customer has spent several thousand dollars on a major name product branded professional (suggesting superior quality and reliability) which is of unmerchantable and unsatisfactory quality. I wouldnt touch another Frigidaire/Electrolux appliance with a bargepole but this issue is far from over. Watch this space!

Beware Frigidaire Gallery 22.6 Cu. Ft. French door counter-depth - I purchased this fridge on March 15, 2012. It took delivery a week or two later. It is a beautiful fridge, which does not leave fingerprints on the front except on the handles. The counter depth is nice. However, the fridge stopped cooling properly on September 5th, not quite to the 6 months’ mark. The thermostat and possibly the compressor both failed. Fortunately, still under warranty. Unfortunately, Frigidaire does not contract with the larger, easier to get appointments and faster repair companies. I live in a large metro area and had 4 choices. Two of which are several counties away from me. So now 12 days after the repairman was finally able to come to diagnose, they are waiting on parts and I am now 16 days into no fridge and taking my family out for all meals. First visit, they diagnosed the fan unit and the thermostat. It took 7 days to get parts. When they installed those, they found that the door sensor is faulty. Now waiting on more parts. I also bought the matching dishwasher, hopefully not the same issues. I would recommend you purchase an extended warranty, which I will, but through a third party sufficiently able to provide proper service in your area. Im most annoyed that my Kenmore/Whirlpool fridge that this replaced never once had an issue in the 11 years I used it. It was just no longer a good fit in the remodeled kitchen. My favorite part of this entire thing - On Frigidaires website, they allow you to rate their products and post them. They send you an email asking you to click a link to confirm your review, only the link doesnt work! Funny. I wonder if I rated it 5 stars if the link would magically work.

I have only used my oven about 3 times and when I turned on the self cleaning oven it damaged my door. I called Frigidaire and they put a claim in and sent out a repairman. The guy said it was cosmetic damage. Well the only thing I did was cook pizza in it and turned on the self clean and my oven is melted on the door and looks awful. Would never recommend this brand to anyone to buy.

Purchased a Frigidaire side by side. Within a few months the liner in the refrigerator started to crack. Called Frigidaire to have a repair done. Repair was done only to look like they placed tape over the cracks. Called to let Frigidaire know I was unhappy for them to tell me they couldnt replace because the factory didnt condemn it to be not in working order. Paid over 800 for this and to be stuck with something that looks like my 3 year old fixed.

Ever since we got this top of the line fridge new, Eve noticed that the ice maker is nearly useless. If you use ice then be prepared to constantly turn on the quick freeze option, which really doesnt help either, but at least you get some ice. Now though to make matters worse, the ice hopper has broken, the ice maker drips water out of the front door and spews water all over our floor every time we open the door. The ice turns into gigantic chunks, the width of the entire hopper, by melting together- I cant even open the door without trying to break the chunks by running the ice maker, and risking burning up the motor. So I ordered a replacement unit, but everyone must be having this issue because theres a nationwide backorder. Last time I buy this brand, it sure looks nice, but only if you dont need an ice maker.

Poor design in freezer section. Cant put anything bigger than the ice maker, and one package, door bins fall off break easily, Shelves are not practical for everyday use. Milk can be placed in door bins and drawers can be adjusted. No light in freezer.

Bought a refrigerator from Frigidaire, only had the product since June 5, 2019. Here it is July 26, 2019 and I find rust on the front doors of the product. I called and get told that “rust isn’t covered under warranty”, are you freaking kidding me!!!! Well, looks like I’ll never buy Frigidaire products again. By the way, since when does stainless steel rust in the first place???? Sounds like some shady BS going on..

This oven trips the dedicated circuit breaker each time a user opens the door during the cook cycle. Luckily, I have an extended service warranty. I have had a switch replaced 3 times now to get the oven going again. Frigidaire just told me they would not replace the unit because it has not been deemed non-repairable. I guess they would rather pay a $200 service call each time the switch needs replaced than replace a $270 item. Stoopid and poor customer service to boot from Frigidaire/Electrolux. I will never buy another Frigidaire product.

This may come as a surprise to many people, but Frigidaire is NOT part of General Motors. In 1979, General Motors sold the Frigidaire line to White Consolidated Industries (WCI). Less than a decade later, in 1986, the Swedish company Electrolux purchased WCI. Today, ELECTROLUX REMAINS THE OWNER OF the FRIGIDAIRE group. So while Electrolux might have been good at making vacuum cleaners, they apparently have problems with larger appliances. I noticed an another post that somebody mentioned American made in reference to his refrigerator. I am not sure if this applies to everything with the Electrolux/Frigidaire label, but mine is clearly labeled Made in Mexico.

Purchased home in June 2017 with new Frigidaire appliances included in purchase. Started off with the electric stove which the burners did not work, was told by the warranty center that they would be out in week or more. Ended up calling out an electrician to fix the problem and paid him $90 so we could eat. Thank heavens we did not wait. Our next problem was last night we went to bed and awoke to have our refrigerator door open and our food defrosting. Proceeded to call the warranty center and got really no satisfaction. Was told to call the repair company. Was told by them, So sorry. Charlie maybe out on Tuesday of next week. Thank you so much Frigidaire.

Be warned, this is the worst appliance in the world. We spent $2500 for the Frigidaire gallery 4 piece set, the stove top burner sticks, the dishwasher makes a loud noise and my refrigerator/freezer has been off and broken since Thanksgiving 2011. Its now Easter 2012, a ** joke. They have the worst customer service and they even think the repairman is any better. He fixed it and it broke again 2 weeks later. Piece of **, do not buy this product. Absolute crap.

5/17/17 Installed window AC (heavy 18,000 btu). Strange sound and smell upon plugging it in. Repair tech said Power Supply Board / Relay Switch not functioning. Frigidaire (Electrolux) wanted to repair the New unit. After arguing it was replaced by retailer not Frigidaire. 6/16/17 Stopped working, retailer would not replace it, Frigidaire sent repair tech a week later, same problem as first unit. Part ordered, repair tech installed, didnt start, etc. 8/1/17 Today 1.5 months of calls speaking Supervisors they are still stating they will find a repair company to fix the unit. Summer will be over before it’s fixed. I have emailed, Chatted, pleaded and cried. Even offered to accept a buyout of the unit (cost $600) at 50% less since I have had to purchase a replacement. Never will buy Frigidaire again! If a negative star was possible that is what I would give them. Will only shop at P.C. Richard, which has amazing customer service and repairs.

Purchased the Gallery series in 2012. Frigidaire replaced the refrigerator due to multiple issues with the ice maker. The replaced refrigerator now has issues with the ice maker. Called a repair service and they found that the refrigerator is rusting from the inside out showing me a big rust spot that is leaking on the back of my refrigerator. Obviously have a bigger issue than the ice maker. Repairman tried working with a Frigidaire technician sending pictures 2 times with no luck. I called customer service, they wont let me talk to the technician. Told me to call an approved Frigidaire repair service giving me contact info. One place wont return my calls and the other place wont come because they dont want to get involved because it is out of warranty. I dont think it is normal for your refrigerator to rust from the inside out. Seems like a $2,000 refrigerator (replaced in 2013) should last more than 5 years and it wouldnt be normal to rust from the inside out! What poor customer service. I am out of leads to pursue. Not to mention the microwave burned out and we need to replace the Frigidaire microwave too.

I've had this microwave for 17 years and never had any problems and it has all of the features I wanted. It's a nice size that I can put most dishes or pots in. I love the timer, 30 second feature, quick timed cooking, popcorn and other favorite button features. It has a wired shelf where I can heat or cook items on the top and below. I can remove the shelf for larger pots. Of course, it has a carousel. It looks great and easy to clean. Works great!

I have had Frigidaire Washer, Refrigerator and Range for about 10 years now, and absolutely nothing have went wrong. I cook fairly often and use the laundry almost every day, sometimes twice a day. All the Frigidaire appliances have served me well. I would definitely buy them again.

Very quiet. Does excellent job of cleaning dishes without rinsing them first. Cleaning cycle is shorter than most other brands. Has 6 different wash cycles and 4 different drying cycles. The silverware tray is easy to fill and keeps them separated. Very reliable. It's approximately 10 years old and never had service on it.

We purchased Frigidaire microwave/oven combination and had it installed in February 2014. After 2 weeks, the microwave door stopped working properly and shortly thereafter, the microwave stopped working. After two visits by service personnel spaced out over several weeks, and multiple replacement parts, the microwave is now working (as of May 14). Frigidaire unwilling to replace what is obviously a defective unit.

Lets just start off with, dont even bother with this company! I purchased a Frigidaire side by side refrigerator less than 4 years ago, and I have had NOTHING but problems! A week after the 1 year factory warranty was up my refrigerator stopped working, I lost all of the food in it. A week later it was finally fix, only to have it break again a month later! Then it was great for about 2 years... And THEN my freezer side broke, it literally just stopped working, first the ice maker, then the food wasnt freezing, then it was just done. LOST ALL OF MY FREEZER FOOD, AND IT WAS SO PACKED...ugh.Called to get it fixed, AND of course my extended warranty that I purchased after the factory one expired was already done. So yep...less than 4 years 3-4 different issues needing to be fixed, not ok. I called the company, of course they couldnt do anything to help me. I emailed back and forth with the company and they said they cant guarantee their products after the factory warranty is up, things cant last forever. Yeah ok... So basically Im done with this company, hopefully everyone starts to realize soon as well! A large expensive appliance should definitely last longer then theirs do.

Today was the 2nd time my microwave has been repaired since purchasing it in 2008. We also purchased a dishwasher and a smooth top slide in range. The door on the range has a stain in between the glass and cant get it out. The warming drawer door will not close properly unless you pick it up and then push. The dishwasher has leaked water and moisture is coming from the top and ruining my counter. The digital board went out on it also. My microwave has been the worst as this is the second repair and it’s still not fixed and will not be fixed until after Thanksgiving! These appliances are all the Frigidaire professional series bought from HHGregg. I will never buy another Frigidaire product nor anything manufactured by Electrolux. Unsatisfactory appliances not worth the money you pay for them. Warning: If you purchase them, get ready for problems. Ive had repairmen tell me that Frigidaire products are full of service repairs!To this day since November 1, 2011, I still dont have a microwave. It took me 4-1/2 hours just to get hold of someone in the service dept at HHGregg. All of these things are just unacceptable. I wont go into details as to my other problems with the repairmen; no show, diagnosed wrong, and almost set my kitchen on fire!

Brand new washer/dryer combo - The washer died in three days. I called in and they referred me to an authorized servicer. I waited four days for him then needed a part. Still waiting on day 17. I now called Frigidaire and said, Please just take back the machine. They said no. My retailer was ready to do a swap, but Frigidaire wont authorize it. My retailer should have stepped up and helped me out, but they are lame too. No one cares that I spent good money and got the shaft. I said, How could you allow it to drag on this long? They said, It is our policy. I said, Screw your policy. I will never buy this product again. So as soon as they are fixed, hey goon Craigslist and I am getting a different brand. Dont buy Frigidaire. Its all junk.

I purchased a small wine cooler stainless steel 4 years ago. I admit I didnt get the warranty but did expect it to last more than 3 years. Its been sitting in my kitchen unplugged for last year because it stopped cooling. When I called customer service the most unsettling thing about the whole situation is they didnt want to help me and really didnt show any concern that this refrigerator only lasted me 3 years. When I was done telling my story, the customer service rep offered nothing and asked if we are done. What happened to customer service?? I am the person who will be loyal to a company. Its like I took $300 (not sure of exact price) and just threw out the window... I know life isnt fair but this is just wrong.

I have used this washer for 16yrs and have beat the holy you know what out of it and it still works perfectly. I have washed everything I own in that washer and it has never failed.. Football uniforms, sneakers, heavy comforters, pillows, rugs, greasy cloths from the garage, seat covers. You name it I have washed it...

I bought three brand new appliances, Gas Oven, Side-by-Side Fridge and Dishwasher at the same time. Oven keeps breaking down and all I get from them is asking me to buy an extended warranty. The OVEN is obviously defective and I am sure the president of the company wouldnt feel good knowing that customers are being handled so shabbily or then again, maybe this is coming from the higher ups! However numerous attempts to customer service to get them to repair the oven at their expense is only met with high sales pitch for extended warranty.

Got my money plus I have not had a mechanical issue in over six years. No freon problems. Runs great. No motor issues or electrical - just keeps working. I have another that has never had a problem for over ten years. Frigidaire builds a great school unit. You never need to worry about breakdowns or cooling problems. You get years of hassle free performance. Many of the co on the market just don't compare. Looks good. Fits well in my home. Nice color and overall look. Dials and digitals are well placed and lit. Easy to use and run. It is just a good looking addition to my home. When I picked my unit there were many options. I picked Frigidaire right away. I have not had any problems with my Frigidaire unit. It runs well and I have not had a problem with the motor or electrical in over six years. I have not lost or had to charge any Freon in the six plus years.

I love my fridge, I've had it for 25 yrs+, with only one $25.00 problem - the thermostat went bad @ 12 yrs ago. I fixed it myself. It works, and still looks like new after all these years. It's a double door white in color Frigidaire. If it broke down today, I couldn't complain. I don't know if they still make them as well as this one anymore, but it has been great. Best $1000.00 dollars ever spent.

I would prefer no stars but unfortunately I was not given that option! I will never again purchase anything made by Frigidaire or their partners. I bought a stop top from them when we built our house 12 years ago. After 7 or 8 years, one of the switches broke. There was no problem with this. But when we called to get the replacement part ($123 plus S&H), what they sent us was not the original part. It had been replaced by a very poor quality universal part. I called to tell them that this part would not last and that I was sure it would break again. Their customer service department gave us no options! Well, a couple of years later, the part did indeed break again. We called CS again and was told that they would be glad to sell us another switch and that a repair technician would have to come and replace it. We would have to pay for that charge as well. After much hassle on the phone, they finally agreed to have him come out at no charge to us, because they thought we were not placing the switch in correctly and that was surely the reason it broke! Well, once again, the switch has broken. Our only recourse is to buy a 3rd switch for another $123 plus S&H. I have several issues with Frigidaire in regards to this issue! First, only one person that I spoke to today even tried to be helpful. I was transferred to multiple people and all of them seemed to be confused as to what they were supposed to be doing. They obviously do not understand what customer service really is. They kept asking me what I wanted from them. I told them the problem again and again and asked for a permanent solution to a very expensive problem! After replacing this switch 3 or 4 times, I could buy a new stop top! Not one person offered to send a new part out for free because of this being an on-going problem! Now, that would have gotten a raving fans review! I understand that they dont want to sell me replacement parts. They want to sell me a new stove top! But that is not what I expect from a company that advertises their products as top of the line and high in performance etc. Secondly, it is a crying shame for them to charge $123 for a small switch that probably cost them $5 or $10 to make! That is price gouging if I have ever heard of it. And the last time I checked, price gouging is illegal! I am so disappointed in this company and it is very unfortunate, because overall, I love the stovetop. When it has to be replaced however, it will definitely not be replaced with another Frigidaire product! I am curious to know if other people have had problems with this replacement switch (part no. 318078200)! This is the first time I have ever rated an experience with such negativity, but this has been the most frustrating situation! By the way, I found the switch on www.knobshopper.com for $29. Now what does that tell you?

Frigidaire Gallery Double Oven Range - We bought the range about a month ago. A couple of days ago, I reached out my right hand to open the top oven door and jammed my baby finger into one of the vent openings at the front of the door sustaining a deep gash on the pad of that finger. Today, I used my left hand to hang a dishtowel on the handle of the top oven and jammed the baby finger of that hand into the vent again sustaining a deep cut on the pad of that finger. I have small grandchildren here often and I am worried about those openings on the top oven door. Terrible design and dangerous.

My Frigidaire microwave is black and stainless. I love the contemporary look and this one goes well with that look and would also fit in with most styles. I have the one that goes over my stove, had it for over 5 years and it still works very well. I love the fact that I can use the timer and microwave at the same time. The price is in the medium range and the best part is it still looks like new. It is very durable, always functioned well and cleans very easily.

French door refrigerator - Purchased in 2016. After a year the ice maker leaked and the build up prevented the door from closing. Bought from Gerhards in Glenside. Paid for 5 year warranty. The mechanic came out reattached water tube. This was October 2017. Ice maker froze again June 2018. Mechanic reattached hose and realigned. June 2018, the ice maker is over filling and leaking into the ice tray. The ice maker has problems.

I bought my Frigidaire washer/dryer combo 30 years ago and with everyday use it has had absolutely no repairs. I just finished my 3rd load today and keep waiting for something to break down but it never does. Clothes come out clean and the dryer is fast and efficient. I will only buy Frigidaire in the future unless, of course, I'm in a nursing home.