Bought my electric range a few years ago. Got a great deal on a discontinued model. Love the ceramic top -- easy to clean, although it no longer looks just like new. Stove top and oven work fine and I do a lot of cooking and baking. It's simple to use. Don't like appliances with too many features that make them complicated to operate. Must hold the temperature well because baked goods always get done in the amount of time recommended in the recipe. Love that it's white too. Looks so nice and bright.

We start out looking for a dryer that was not a basic model or a blown up bells and whistle's model either. This is a great intermediate appliance for it's money. The features in the quietness of this machine make it worth the price.

We remodeled a year ago & I deeply regret not reading these reviews prior to buying the complete set of Frigidaire Gallery appliances. Refrigerator - French door - side by side: Ice maker has not worked properly since we have had the Refrigerator. Completely stopped making ice - technician has been out twice - extended delay time in getting parts. Noisiest Refrigerator we have ever had. Now the replacement water filter ($45) will not click into place & neither will the old one. Dishwasher: Again very noisy. Stays stuck in cycle - technician out twice. Doesnt clean as well as previous dishwashers. Serious quality issues. I will not buy Frigidaire products again.

Bought Frigidaire microwave 6 months ago. Quit working and after 4 service calls, runaround from Frigidaire customer service, many lost hours of frustration (too many to count) Im at my wits end. Last service guy told me Frigidaire will NEVER replace an appliance. Said theyll just keep trying solutions, ordering more parts, etc. After 2 months Im done! I bought the microwave from Wayfair so as a last resort called them. After a couple of minutes on the phone they gave me a FULL REFUND without having to return it! Really? I also found this hoping it will help somebody:Here’s what worked: 1) Be nice. Every person I spoke with at Electrolux tried to help. 2) Take notes. Log every problem, every conversation with support staff including who you spoke with and their company ID, if they have one. 3) Know what you want to accomplish. The company would have been happy to continue repairing the fridge until it was out of warranty. I made it clear that the warranty would not expire until I had one year of trouble-free operation. 4) Put a limit on what you will accept from the company. When I got to my limit (and you must be reasonable about your limit) I required the company take action.5) Talk to a person who can say yes. When the service person says “no”, ask to speak with a supervisor. The language that finally worked for me with a third level supervisor was: “Can you authorize this (replacement or refund) or should I speak with your legal department?” 6). Be prepared to follow through. I did not ASK for a replacement or refund, I told Electrolux that I would accept nothing less, I filed a complaint with my state’s Department of Consumer Affairs and I let them know I was willing to file suit to replace a defective design. At that exact point, after receiving their copy of my filing, Electrolux refunded the full purchase price of the refrigerator and refused to pick up the old one. Never, never buy Frigidaire again!!!

Purchased the Gallery series in 2012. Frigidaire replaced the refrigerator due to multiple issues with the ice maker. The replaced refrigerator now has issues with the ice maker. Called a repair service and they found that the refrigerator is rusting from the inside out showing me a big rust spot that is leaking on the back of my refrigerator. Obviously have a bigger issue than the ice maker. Repairman tried working with a Frigidaire technician sending pictures 2 times with no luck. I called customer service, they wont let me talk to the technician. Told me to call an approved Frigidaire repair service giving me contact info. One place wont return my calls and the other place wont come because they dont want to get involved because it is out of warranty. I dont think it is normal for your refrigerator to rust from the inside out. Seems like a $2,000 refrigerator (replaced in 2013) should last more than 5 years and it wouldnt be normal to rust from the inside out! What poor customer service. I am out of leads to pursue. Not to mention the microwave burned out and we need to replace the Frigidaire microwave too.

I bought all Frigidaire appliances when remodeling my kitchen in 2008. Our dishwasher- model number PLD4375RFC3- mysteriously started flashing error codes ER and s about 2 months ago. It would not run after flipping breaker, etc. I had a repair guy out to check and he said we needed to replace the mother board. $300 after, our dishwasher was working, until last week when the exact same error message started flashing. Frigidaire said that it was from a power failure, however no clocks or other appliances showed the our power had gone out. Their only suggestion was to call the repair guy back. They are very unhelpful and they seemed very unconcerned.

I purchased Frigidaire Gallery side-by-side refrigerator, stove and dishwasher. Within 9 months, both fridge and dishwasher needed repair. Food was lost from fridge freezing everything. I was not compensated for it. And it took over a week for service.

My Frigidaire Professional series dishwasher model PLD4375RFC0 started flashing the ER error code this month, exactly 4 years after it was installed new in 2007. It is now unusable and I have to leave the door open slightly because if it is closed, it will turn itself on at random. I have searched the internet and seen others with the same model have the same problem. I researched the parts affected and along with labor, it will be about half the cost of the dishwasher when it was new. I have a Frigidaire microwave, stove, and fridge also and now I am waiting for those to start failing. I will be replacing the dishwasher with another brand in the hope that I can squeeze more than 4 years out of it, but from the way things are made today, who knows.

Frigidaire appliances are the worst. We bought the Frigidaire Gallery series, all four major appliances - brand new from Appliance Factory Outlet. I will NEVER buy Frigidaire again and will not buy from Appliance Factor Outlet again. We paid extra to get the gallery series so fingerprints are less noticeable and apparently the extra money is only for that feature because the appliances have been nothing but trouble. Within 2 years we have had 7 repair calls on our refrigerator (ice machine not working, ice machine freezing/seizing up, doors not sealing, under drawer freezer ice build up, etc. etc. etc.). One time the complete cooling system went out and we had to throw out a bunch of food, of which they do not care about. Thank goodness we had the extended 10 year warranty or else we probably would have spent enough money to buy another refrigerator on service calls. Appliance Factory Outlet was less than helpful. They clearly had the attitude that its not their problem. They want the sale without any customer service. The warranty people (Brand Source) are irritated every time I have to place another repair call. I actually had Brand Source correct me after I said you guys have been out to my house a million times and she sarcastically said they told me that I have had only 7 repair calls. Unbelievable. Now we are 3 years into our new appliances and the dishwasher has broke 2 times. Unfortunately, we do not have the extended warranty on that. The oven also has had issues but suffice it to say - never buy Frigidaire appliances. I called the corporate office and they said you have to have 4 occurrences OF THE SAME EXACT PROBLEM before they will consider a replacement. I guess 7 or 8 calls on a brand new fridge isnt troublesome to them.

What the hell happened to this company? Their customer service sucks. I wish Id read YELP before buying a Frigidaire Refrigerator, stove, and dishwasher. 3 months after buying my new appliances the fridge stopped working properly. It would fluctuate between being too cold, and not cold enough. First repairman came out and said it could be a number of things, so he ordered them to be delivered to my house and scheduled an appointment. I waited all day with no contact or repairman showing up.I called in. First I called the serviceman, no answer. Next called Electrolux 844 number and waited on hold for 40 minutes listening to someone telling me the call would be answered by the next, blah, blah, blah. Then I hung up and called back... 20 minutes later they still didn’t answer so I called Frigidaire. A woman answered and told me one part was backordered, and they had attempted to call me Nov. 30th. Well that was a lie...no one called. I asked to speak to her supervisor and was put on hold for another 20 minutes. At that time I hung up and called back.The next agent said that no one had tried to call. So, now I find out that they knew the part wasn’t available but didn’t attempt to call me... The first woman had lied trying to make the fact that no one showed (when I took the day off) my fault. I insisted on speaking to a supervisor who said they are now attempting to find the part from another supplier and will call me to schedule a time once they locate it. Ill patiently sit here holding my breath. Frigidaire is an inexpensive brand... Now I know why. Spend a little more and get a better product with a company that has better service.

We went to Lowes and bought a Frigidaire range. We were invited to buy an extended warranty and we did, so we bought 2 years extended warranty, and paid them by CC. 17 months later the board went bad on that range. We called. They sent in a technician, he ordered the part. Ten days later he came and put the part. Everything is well so far then I start receiving calls from the company that fixed the range, they didnt get paid. I called Frigidaire extended warranty and what a surprise they want me to pay $25 more for them to honor the warranty. They said that they didnt charge enough in the beginning of the contract, and the contractor will keep calling me at work and on my cell until I paid them. All my attempts to explain to them that we paid what they want us to pay and that I still have the invoice, to no avail. The contractor was calling sometimes six to seven times a day at work mostly until we paid them the $25. These people acted like the mob, you pay us or else, even we have a contract that paid fully. The way we have been treated is shameful. I will never buy any Frigidaire product ever.

The temperature of my Frigidaire french-door refrigerator went up to 55F after less than 5 years of regular usage and it stayed at high temp between 44-55F. I called to schedule an appointment for diagnosis, the associate immediately charged me $99 over the phone for the appointment. Later, I changed my mind and decided to buy a new fridge during Black Friday sale, so I called to cancel my appointment on 12/1/2021. 2 weeks later I didnt see refund and called to follow up. Guess what? They did cancel my appointment but they DID NOT process the refund. After that, I had to call many times to follow up my refund, last call was on 12/27/2021. 1+ month later into 2022, Im still waiting for my refund. Good luck if you are dealing with Frigidaire.

We purchased a Frigidaire refrigerator in May of this year. Because of the pandemic, I received my fridge in July. Initially the fridge worked very well. We use it in the garage only for bottled water and Gatorade. We were not planning to use it in the winter as it is not “garage ready”. Towards the end of August, we noticed a small crack in the bottom floor of the fridge. We should have taken a picture of it...lesson learned! It is now the beginning of October and the crack has started to open up with the edges of the plastic curling up and exposing insulation. The plastic surrounding the crack is now starting to bubble and looks like it may follow in cracking. I have plenty of pictures. I tried to contact Frigidaire but all I can get are recordings (“due to high customer call volume “) that direct me to a local repair shop since my fridge is only a few months old. The repair shop was very good and sent the pics of the fridge directly to Frigidaire. However, Frigidaire claims the damage is not covered and blames me for dropping something on the plastic causing the damage. As far as I know, nothing has been dropped in the fridge. Even if a plastic water bottle was dropped, I am amazed that it cause a cracked in plastic that is now deep enough to expose insulation. I also don’t understand how all of the plastic is bubbling up underneath. That is MOST DEFINITELY not caused by something being dropped. When I called to follow up on the case number given by the local shop, Frigidaire operator is a recording saying they are unable to take any calls. For a company as big as this, with products as expensive as theirs, how is this acceptable customer service?! You can’t even reach them!! Totally unacceptable and I will never be purchasing a Frigidaire product again. I will most definitely be leaving a review on my YouTube channel detailing my experience with this company.

Frigidaire Gallery stove has had problems from the beginning. I bought the warranty and had to use it on several of my Frigidaire appliances including the stove for gas leak during the first two years. Now stove is leaking gas again. Called Frigidaire and they told me my model stove was involved in a recall due to gas leaks and the potential risks that causes but my serial number is not within the correct range so even though I am having the same issue as the recalled stoves they will not do anything to assist in fixing the stove.The company was uncaring regarding the potential risks due to their faulty gas range and said I was on my own to fix it. I would never again buy from this company as I have also had issues with my Frigidaire washer, dryer, and dishwasher. If a company will not correct issues with their faulty products they should not be supported. Please look around and purchase something else or end up with a faulty product that the company wont fix like me.

My oven does its job very well; I seldom even think about it. The ovens heat is accurate; all the bells and whistles work as designed. Also, the oven is large enough for a large turkey and side dishes, too. The oven serves my family very well.

My land lady bought a new refrigerator from Frigidaire at Menards May of 2013. In March of 2014, the freezer went out, lost all our freezer food. Repairman came out once to inspect the problem then several days later to fix. He said the freon was out. He put some in and it worked fine until last week, thats only 4 Months later and its the same problem!! I have been without a fridge for 7 days. Menards passed the buck and so did Frigidaire, will not replace or Give refund for lost food. Repairman came on Friday to see the problem, have to wait 4 days for them coming Out and hopefully will fix it. Will never buy a Frigidaire product!!!

We bought the set in 2011 and I sat down and read the book with the washer and dryer from cover to cover. My husband laughed at me but found out heavy clothes on the bottom, lighter clothes on the top, has a clean cycle you do once a month. Doesn't show on the panel of the washer but tells you in the book how to access it. Mine is in a basement and has never had a bad odor or any mechanical problem in 3 years. Uses very little water and clothes come out clean and smell great. I open the door when done and pull out the soap and bleach dispenser tray when not in use. My sister says her cleaning woman works for others and has had every front loader break down often. I maintain it's how we treat them. If you load them all carelessly, it makes them off balance and will cause damage. Will buy another set if these ever quit on me.

Model # - FRsss2323AS0 or O Serial # -4A14107574. Order number for missing parts: ** waiting on shipment since Feb 25, 2022. Where is the tracking number. My mother has been waiting on missing parts for her new fridge since January 2022. I have called a few times just to simply get the tracking number for the order shipped out I was told on February 25, 2022. They have all the details on file from the specs as to which parts are missing (deli tray 3,4,5 which is specs 48,49) and (Crisper tray 49) as well as a fridge logo. This was covered by Mykia, she told me that the order was held but never go back to me as to why it was held. I spoke with Ann who told in early Feb. She told me by Feb 25 2022 the missing parts will be shipped. I spoke to Sirena told March 14 she hung up on me and but told me she would place me on hold to go retrieve the tracking number, enter hang up a dial tone. Someone either did not do the reorder for the missing parts or the shipped is still not out yet. Either way when a customer calls if the CS rep does not know the answer as to why the order hasnt been shipped or cant even provide the tracker number for the missing parts, this only means people are slipping on the cs service skills. From January until March 14 2022 my mother is still waiting on missing parts. WHY? Can I get a order tracking number without cs reps hanging up or just the honesty of what is really going on here. Tomorrow I will call back and just request to speak with a supervisor or manager because these are simple questions that only require simple answers. WHERE IS THE TRACKING NUMBER FOR THE MISSING PARTS???

I had recently purchased a stove, dishwasher, washer and dryer. Have had problems with all of them. Stove - just before Christmas stove cracked out. Called Spencers home and appliances. They fixed it. Microwave started sparking. Spencers fixed it. Dishwasher - 2 days after install control panel went out. Spencers came out and fixed it. Dryer hinge wont stay closed. Spencers came out and fixed it. ALL FRIGIDAIRE products!!!!! Now here is the sad part. Dishwasher control panel went out again just about 12 months after it was replaced. WOW!! DRYER door broke again. Im starting to see a pattern!!! Ive had to have this stuff fixed. Called customer service. This was a joke. Finally I was baked into a corner where I had to buy their warranty. 250 dollars but didnt go into effect until a month out. Then they put the warranty on the wrong appliances but they didnt care. Then they didnt bother telling me they were going to fix it without me purchasing the warranty. So at the end of the road I got no help from Elizabeth their supervisor. This company plays the odds of who will actually keep coming after them. Dont buy their products. I own a construction company. I am hiring 25 people to stand out in front of a lot of their stores with sign in protest. I will go buy new products.. Yes this will all cost me a lot of money but its going to cost them more. What this company is doing is not right or ethical They will hide behind their warranties to get over on people instead of doing the right thing. Next is BBB.

I sooo wish I could include a photo of the itty bitty piece of nasty cutting gashing scarring metal that is affixed to the lower half of the dryer door on top of my matching front - load washer. It runs across my forearm as it automatically comes at me incessantly. I wish I could say, Whaa, it scratches me and I hate it... Rather, it cuts me, gashes me and has thus far left three quite distinct marks that come and go with the sunny days...Oh, except for one; its red and is there all the time. I believe its called a SCAR, YOU ** HAVE YOUR NERVE WITH THIS CHEAP ENGINEERING MESSING UP MY ARM... ILL NEVER, NEVER BUY ANYTHING FRIGIDAIRE FOR THE REST OF MY LIFE!!!!!!!!

Bought a Frigidaire oven, Microwave and an Oven in 2011. Microwave: After 2 years cheap plastic handle cracked and broke - used crazy glue. Still works in 2020 but looks bad. Refrigerator: Just before warranty expired compressor broke - got it fixed but in 2018 fridge section thermocouple broke - using as freezer in basement. Never buying Frigidaire brand again.

I had outfitted my entire house with Frigidaire gallery. I’ve had nothing but problems with dishwasher and fridge. I have had a replace the vent assembly part 3 times at $150 a piece and then a control mother board at $250 and now the touch pad assembly at another $220. I could Have bought 2 new appliances forThe price of the repairs. I’ve spent almost the same on parts for my fridge with no help from Frigidaire. My experience is they break down a lot.

Dont buy Frigidaire, Electrolux, and sadly GE appliances (all one company now owned in Sweden). My Frigidaire side by side broke after less than 5 years and the only thing they will offer me after calling twice and speaking with a manager (first supervisors name was ** the second was **) both times is 50% off (not including shipping) a part needed when ordered through them after paying for a diagnostic visit of $78. After doing my research consumers should expect a fridge to last 10-15 years. This company only want to guarantee you that their $1,000-$3,000 product will last a year! After that they believe you should pay more to protect yourself from their poor quality and unreliable product as they will not stand behind and guarantee the quality.I think this is completely unacceptable and disgraceful. And the company could care less. I asked them to allow me a credit of $78 from what I would be paying the repair man quote, towards the part as I felt that would be more fair and they refused. So after paying over $1,000 for their product that failed in less than half its life expectancy they were unwilling to give me a credit of $78 with no remorse. Also while calling for service from local repair people I asked them from their experience who are the best and worst out there for refrigerators and they said best: Maytag and Whirlpool. Worst- Frigidaire/Electrolux /GE. Remember when you shop online and look at reviews- companies pay people to write great reviews but not to write bad ones. So take special note of the poor reviews. Consumer affairs has them as a 1 star company.

5/17/17 Installed window AC (heavy 18,000 btu). Strange sound and smell upon plugging it in. Repair tech said Power Supply Board / Relay Switch not functioning. Frigidaire (Electrolux) wanted to repair the New unit. After arguing it was replaced by retailer not Frigidaire. 6/16/17 Stopped working, retailer would not replace it, Frigidaire sent repair tech a week later, same problem as first unit. Part ordered, repair tech installed, didnt start, etc. 8/1/17 Today 1.5 months of calls speaking Supervisors they are still stating they will find a repair company to fix the unit. Summer will be over before it’s fixed. I have emailed, Chatted, pleaded and cried. Even offered to accept a buyout of the unit (cost $600) at 50% less since I have had to purchase a replacement. Never will buy Frigidaire again! If a negative star was possible that is what I would give them. Will only shop at P.C. Richard, which has amazing customer service and repairs.

I have only used my oven about 3 times and when I turned on the self cleaning oven it damaged my door. I called Frigidaire and they put a claim in and sent out a repairman. The guy said it was cosmetic damage. Well the only thing I did was cook pizza in it and turned on the self clean and my oven is melted on the door and looks awful. Would never recommend this brand to anyone to buy.

I purchased a Frigidaire upright freezer in July of 2021. By the end of December, the freezer had an indicator light blinking which mean the temperature was dropping inside. I had almost $400 worth of food which was thawing and had to be thrown out. This happened New Years weekend, and I was not able to contact Frigidaire until Tuesday, January 4th, when they reopened from the holidays. They sent a technician immediately out the next day, January 5th, and he noted that 5 different components of the freezer had gone bad and needed to be replaced. He also mentioned that hed had over 20 different calls on the same freezer, which the same issues with the 5 components failing. I called back to Frigidaire on January 5, 2022, and told the representative that five components failing was not a fluke but a defect in the unit. I also noted that this model freezer was discontinued....I wonder why? The representative told me that if they were unable to order the five components within 7 to 10 business days, I could get a refund. No one contacted me and I called back on the 11th business day, which was January 20th. I spoke to both a representative and her supervisor and they told me that I would not receive a refund, but would simply have to wait until they received the backordered parts. I asked her what timeline would be reasonable, and she said she didnt know, I would just have to wait! I demanded a refund, and she refused. She said the only way I would get a refund is if the technician declared the freezer unrepairable, which, clearly they will not do. All the while, I am without a freezer, lost over $400 in food, and the 1 year warranty is ticking away. By the time the unit is repaired, I will then be out of warranty and out of luck not if, but when it breaks down again. All I was offered is $100 in food replacement. I want a refund and want this freezer declared defective.

Bought all new appliances for our house when we purchased it. All were Frigidaire. The Refrigerator didnt last 6 months. The control board, fan and ice maker went bad. We had it repaired under the extended warranty plan we purchased from Lowes. The repairs lasted a couple weeks and it failed again. This time the whole refrigerator was replaced. The new one was no better. 2 ice makers have failed and now the control board is failing and we have to listen to it beep day in and day out. Reset button and alarm mute both dont work. The fridge and freezer are working properly but the board doesnt. Stay away from Frigidaire. Even our dishwasher and dryer are constantly having issues. It has gotten so bad I removed the dishwasher and threw it away.

Just a bit over a year old and the oven wont turn off after use. Had to reset household circuit breaker. The stove top seems to have a different grade than my last 2 flattop stove top... Extremely hard to clean.

What a piece of JUNK. I would never buy another Frigidaire product. Never worked. 20.4 CU unit wont cool, ice melts, freezer food defrosts. 12 service calls and still does not work and Frigidaire wont replace. They have some lady reading from the same script every time I call. They will only replace when the repair man tells them the unit is not repairable. BrandsMart said I was outside their service area. Now my problem. People who buy anything from these scammers deserve what they get. I would have gotten more satisfaction throwing $1200 dollars into a crowd of strangers.

I bought a Frigidaire Dishwasher (Model: FDB4315LFC2) and a Frigidaire Smooth Top Range Oven (Model: FEFL79HCB) from Lowes in 2008. Now, in 2011, three years later, my Frigidaire Dishwasher is showing an Error Code ER and S and will not work. My Frigidaire Smooth Top Range Oven makes an unbelievably loud noise as the oven warms up. It also heats very unevenly and untrue to the temperature dialed in. I get boiling liquid on simmer. I also have stained glass on the inside of the oven door that cant be cleaned without taking apart the door.

French door refrigerator - Purchased in 2016. After a year the ice maker leaked and the build up prevented the door from closing. Bought from Gerhards in Glenside. Paid for 5 year warranty. The mechanic came out reattached water tube. This was October 2017. Ice maker froze again June 2018. Mechanic reattached hose and realigned. June 2018, the ice maker is over filling and leaking into the ice tray. The ice maker has problems.

The oven had not been on for over 16 hours. I was across the room when the door exploded (not fell and broke). Small pieces of glass (most about the size of large ice cream salt) covered the floor. I was standing at the cabinet about 4 feet away and it hit my feet and legs. If I had been at home alone, I would have not been able to move since this glass covered the floor. If there had been a small child there, it could have hit them in the face. I realized it is 10 months out of warranty and your company is not going to accept responsibility for the defect in the glass door. Of course, I would like for this to happen since an exploding glass door is obviously a defect. At least, I would ask that you recall this model before someone is seriously injured. How many complaints have you had about this?

We purchased an entire kitchen (Gallery series) and are very disappointed in what we purchased. The dishwasher is not cleaning so need to wash by hand. The stove is terrible. Just seems if you set a pot on it it will scratch very easy. Hard to keep clean. Ice maker jams all the time and had to replace filter 4 times already and we only use the maker once a day. I will not recommend these and when shopping I will make it a point to go by the appliance dept and let people know how bad these are.

Only after a month of ownership, we used the self clean and it fried the clock/computer part of the range so we’re waiting on parts now but might just replace the whole range if this doesn’t get handled well.

I will never purchase another Frigidaire product for the following reasons: 1). After two years, the interior light switches failed, causing the lights to remain on after the doors were closed, resulting in the bulbs burning the top of refrigerator compartment. Repairman couldn’t fix them, due to the fact that there are no cool bulbs to replace with. I still have no lights in fridge. 2). The auto ice maker has no overfill shut-off, until you discover that when door is opened, the ice falls underneath the freezer, and the door won’t close until you remove spilled cubes under the freezer; accessing the spilled cubes is a nightmare, for which I now have a special homemade device for this job. 3). Now that fridge is “old” (2012 purchase), water is leaking to bottom of freezer compartment, the freezer jams if it’s not removed. Every 5-6 days, I must empty the bottom drawer of freezer, get down on hands and knees, chip away 1/2 inch of ice from freezer floor, then re-pack bottom drawer!4). Upon calling Frigidaire about the last issue, representative advised me to “purchase a new one, it’s old”, which I definitely will, however, not from this company or any of its affiliates!

I have never been so disappointed and angry over a purchase. I recently built my dream home and was very excited. All my appliances are Frigidaire and had always thought it was a solid product. My one yr warranty had come to an end this past May. For several weeks now my dishwasher had not been getting the dishes clean but it would work well enough when run on heavy mode. I do not use it that often so it was more of a bother than anything until I noticed several pieces of wood flooring popping up and realized I had a leak of sorts. The builder came to take a look and we saw that water was pouring out from under the dishwasher. There was mold growing.As luck would have it my ice maker in my Frigidaire freezer stopped working as well. I called Frigidaire and was told I would have to pay for the repairs myself as it 6 months out of warranty. I have such concerns as all my other appliances are made by Frigidaire as well. So now not only are my relatively new appliances not working but I have damage to my new home. All of which I have to pay for because this company did not make a quality product.It is just myself and my daughter who is 7 that live in my home so how much wear and tear can 2 people do in a little over a year. My builder who is one of the largest in this area in NC was disgusted as well by the response from Frigidaire and told me its not the first time he has heard this and will no longer be recommending using them in the homes he builds as he wants to keep his reputation of quality homes. I can only tell people I know to NOT buy products by this company and if you do dont expect them to do the right thing. I had a Kenmore for over 15 years without any problems and I will be replacing my Frigidaire. I understand that things break but when something is so new and has very little wear and tear it is robbery. Now I am left with the repair cost of both as well as the cost of the damage to my new home.

I purchased this refrigerator new about a year and a half ago. Within the first month, the entire refrigerator had to be replaced. Since then, both the upper and lower ice makers have been replaced and worked on multiple times. The refrigerator is now out of warranty. Since the warranty ran out, the ice maker has had to be worked on twice. I have now had to purchase an extended warranty to pay for parts and labor that should be covered under warranty since the problems began right after the purchase. I should NOT have had all these problems within this short time frame since purchase. I have called Frigidaire about 8 times in 4 days, and I still have not had a repairman to my house to fix the problem. To me, this is unacceptable. I am very disappointed, and I will never purchase a Frigidaire product again. Dealing with customer service has been a waste of everyones time!

Six months ago, I purchased a complete Frigidaire kitchen from Comeaux Furniture in New Orleans. Early last week, the freezer went out and the temperature rose to 77 degrees before the authorized service repairman arrived. Four days later, the refrigerator side went out also and the temperature rose to 70 degrees. The authorized service repairman said the mother board went out, and it would take a week for the new part to arrive. Its now been two weeks without a working refrigerator or freezer in my house with four kids. And the only thing Frigidaire is willing to offer me is $50 for food, and an additional six months of warranty. I lost about $500 in food and have to eat out every night because of their defective product. I believe that the proper thing to do would be to allow the dealer to pick up this defective unit and replace it with another one. This could have been done in one day instead of two plus weeks. Frigidaire or Comeaux Furniture will not stand behind their products. I would never recommend either one of them.

I bought my Frigidaire washer/dryer combo 30 years ago and with everyday use it has had absolutely no repairs. I just finished my 3rd load today and keep waiting for something to break down but it never does. Clothes come out clean and the dryer is fast and efficient. I will only buy Frigidaire in the future unless, of course, I'm in a nursing home.

I purchased a Frigidaire Gallery refrigerator back in November 2011. It had the refrigerator on top and the freezer drawer was on the bottom. The Icemaker that dispensed ice was up in the freezer section. I found a couple weeks ago after pulling the refrigerator out to investigate something that there was a chunk of ice that had eaten its way through the back of the refrigerator and was rusting up all around it. When the repairman came out, he said it was a common defect found with this model (#FGHB2844LF7) because Frigidaire had not put any sealant around the ice maker so the air from the fridge was making direct contact with the air in the ice maker and was causing ice buildup in the ice maker which built up over time. The result was that the build up of ice ate a hole through the back of the refrigerator and that it was losing efficiency. The worst part was that as the ice would melt and drip down over time, it was slowly working into the wood floor and causing it to warp. If you have this product, I would look into this to ensure you dont have the issue. The repairman said this product should have been recalled years ago.

I purchase a Washer and Dryer in Dec-2008 with extended warranty from Sears. Last year Electrolux / Frigidaire sent me a letter to purchase an extended warranty for two years if I wish. I had call them and purchase the warranty. I called them in May-2016 to check my unit for noise. They sent a tech who says nothing wrong. Few days later I received a call from their Customer service to verify my SN since the one they have under contract is not matching. I did and sure enough they have a different serial number on the contract. Now they want to cancel the contract and have me purchase a new contract and pay for the service call. They also said that I should have verified the serial number on the new offer that came from their company and it is my mistake. A corporation like Frigidaire should be more organized and can fix this type of issues and not pointing to consumer. I spent more than 6 hours on the phone trying to work with multiple customer service Managers with no solution. It seems that they just want to steal your Money and not do any service.

I purchased a Gallery Refrigerator from Frigidaire on 11/30/14 and took delivery of the refrigerator 1/18/15 due to my home being remodeled. Upon delivery the refrigerator crisper drawer mounting brackets were broken off completely (essentially the side walls were punctured). I then called Frigidaire Customer Service and they sent a tech out who evaluated the unit and deemed it non-repairable. It is now 3/12/15 and I am still stuck with a refrigerator that is broken despite the fact that I purchased a brand new unit. In order to use any of the drawers - I have to pull them out of the refrigerator and put them on the ground to remove or add items and then put the drawer back into the refrigerator. Every week for the past 5 weeks their customer service has assured me that this should be resolved in the next 24-48 hours - but I get nothing. I am extremely upset at this point. I would not recommend anyone to purchase from this company and I could not be more dissatisfied. I am still waiting for a remedy but nobody over there seems to care despite the fact that I gave them my money. I need help!

I purchased a 26 Frigidaire fridge from Leons on Sep 26, 2012… On March 25, 2016 at 4 a.m. our power went out and we immediately smelled a terrible burning electrical odor. We searched our whole house and the only place that we could really smell it strongly was in the laundry room where I have my Frigidaire fridge. We called the fire department as the smell was so toxic and they came in with flashlights and searched our whole home. They sensed the smell was from the Frigidaire fridge that they had pulled out from the wall, however, did not see anything. They left and advised to check around once the power came back on. The power came back on at 7 am and the smell was even worse than before. The strongest smell was coming from the laundry room. My son was standing by the Frigidaire fridge when all of sudden he heard a sizzling sound and then flames radiating from the back of the fridge.I ran and unplugged the fridge, and he ran to the garage to get the fire extinguisher (thank God we had a fire extinguisher!!!). Also, thank God the firemen had pulled out the fridge away from the wall or the whole wall and baseboards would have been engulfed in flames. We managed to put out the fire and there was so much toxic smoke we called the fire department once again to make sure that the fire was out. The firemen came and aired out our home and ensure us the fire had been properly extinguished and commended my son on his fast thinking. I have since written to Frigidaire with my complaint several days ago to call me as soon as possible and to date have not heard a word from them. Is this legal or do I need to apply to small claims court and have them charged with almost burning down my home and providing an inferior dangerous product? I tremble to think had we all left to go to work and this had happened while we were not at home, I would not have a home today and our dog would be dead! This is unacceptable and I think its time after reading all of these complaints that this company is held accountable for the product that they offering to the public and to compensate clients who had the faith in purchasing their product that they were purchasing a reliable, dependable product. Does someone need to die in a fire for them to be charged or sued? I will pursue legal litigation unless I hear back from Frigidaire soon and they compensate me for not having a fridge any longer that I depend on every day and for the frightening experience me and my family had to endure!

2 years ago, we bought a slide-in convection range, dishwasher, washer, dryer, microwave and side-by-side refrigerator from their Professional Series. 13 months after using the range occasionally, the computer board malfunctioned because we used the self-cleaning option. Now 2 years later, the same thing has happened to our dishwasher.I contacted customer service and was told in so many words that this is a normal occurrence. And when she found out we had not purchased the extended warranty, they basically said get lost. After a heated discussion, she has offered to send a replacement for the dishwasher. After calling their service people, we discovered the labor to repair it will be almost half the cost we paid for it. They manufacture subpar appliances. It is unreal how many people they are taking advantage.

First let me say that Frigidaire replaced my top mount refrigerator Freezer because it was a lemon. To sweeten the deal they sent me 2 new water filters. Water Filters last 6 months. Time has passed and it is time to change the water filter (6 months). I open the package to find the filters they sent me are the wrong ones. I call to explain that they sent the wrong filters. They explain that there is only a 90 day return policy. Why would I open an item before I needed it? Needless to say these babies are going up on eBay and I will purchase OEM filters. This is a policy they did not think out.

Three years ago I had to buy a fridge, stove, microwave, and dishwasher. All were gallery models except the stove which was a professional, 5-burner, convection oven professional. One month after the warranty ended the dishwasher started to have problems. I have had three repair calls on it and two repair calls on the fridge within the three years that I have had them. About a year ago, the control panel on the stove started to act up. Pressing the pads became harder and finally one ring would not work. Then the oven controls started to malfunction. Numbers for the temp and time wont work. Try and enter 450 degrees and all I can get, at present, is 397. Now I am told that I need a new control panel for about $250-350 plus service charge. WHAT A RIP-OFF!

I have a brand new Frigidaire refrigerator that isnt working properly and is still under warranty. It has been repaired THREE times with different parts. I havent been able to adequately store food for over a month. Their customer service is HORRENDOUS!!! I cant seem to get anywhere and now they have scheduled yet another visit from a technician. I have waited at home 5 times now. As soon as they fix this, I am getting rid of the refrigerator and buying another (NOT FRIGIDAIRE). Horrible product.

It appears (according to service repair man) Frigidaire ss side by side PHSC239DSBO has a wiring harness issue. It falls into the drip pan shorting it out which could cost $300 for a circuit board if that would correct the problem. He states Frigidaire knows of the problem but refused to do a recall. My neighbor and husband rewired the harness and strapped it up so that it will not fall into the drip pan again. Presto, I have power to freezer side. I called Frigidaire for help and they referred me to the service man who in turn stated the repair was out of his league. So, I called back Frigidaire to get someone else. I have yet to hear from them again. In the meantime, we fixed it ourselves. If Frigidaire had only strapped the wiring harness up to begin with, I would not have a problem. It is possible that the harness could have blown my compressor. Luckily, this was not the case. Just a piece of plastic did the job.

As with another review, I also tried not to give any stars but was unable to. I purchased both a Frigidaire fridge and dishwasher in May 2011. I hadnt even had the fridge 3 months before experiencing problems. The food in the bottom tray of the fridge kept freezing and the ice dispenser would not dispense ice. I was provided with three services companies which I could contact according to Frigidaire since the product was under warranty. I scheduled my first appointment, just to have the service man inform me that Frigidaire has been having many issues with this fridge and he didnt have the part that was needed and would need to come back. He came back and installed the correct part, so the fridge would dispense ice but yet the food in the bottom tray was still freezing. A few months later the fridge stopped dispensing ice again.I called and made another appointment, just to have the service man come out and say I see what its doing and when I run all the tests it is passing, but I need to call the manufacturer and they are closed. Having to schedule another appointment which I did, just to have the same thing happen again!! This has been an ongoing issue for about 5-6 months now. All of a sudden the dishwasher is now falling apart as well. I have asked numerous times for a refund and have been told unless you have had three services and them manufacturer deems the product un-repairable, we cannot offer you a refund. In such an economy when people have to work to pay for appliances costing $2000 they expect people to work around their schedule, because it seems like they are never open. I will never purchase another appliance from this manufacturer ever again. I would much rather pay a little bit more if I had to just to avoid the headaches and excuses I have had to deal with.

Has made my summer very comfortable and relaxing without having to worry about the heat. The air conditioner runs cold and is an extremely great product. Will always stick with this brand. The performance of the air conditioner is extremely well. It has multiple settings to help improve a better experience for those hot summer days. It has a great look to it as well as being easy to use. White in color, multiple settings, easy to see buttons, clear writing as well as big buttons. I haven't had any problems with this product. It has been very reliable, the filter has stayed very clean throughout the summer without having to be cleaned or replaced. It turns on no problems and cools down a room extremely quickly.

Bought it on sale so the value for what you get was fair and it does the job. LED lighting keeps the compartments well lit. At times you need to turn the breaker off to reset the ice dispenser and being a french door fridge it feels a bit awkward since we are use to a side by side.

I bought Frigidaire upright freezer (m# FFFU20F2VW) 9 months ago. It died last week. Service man came out and said this happens a lot with these (model? brand?). He said that Frigidaire should cover THIS repair. but with the same part number as what just failed? So in 9 months it will be another $400? Frigidaire is giving me a lot of double talk and telling me to pay for insurance. $200. Adding up fast. Dont know if there IS a good brand out there, but it obviously is NOT Frigidaire.

Purchased the fridge in May 2016 model # FFTR1821QW. Within a month it started making all kinds of noises. It was under warranty so Frigidaire sent someone out to look at the problem. They said it was a fan motor making the noise and replaced it. No sooner than a day later, the same noise, called again. Sent someone out, said they didnt know where the noise was coming from. Called again, sent someone else out who stated there have been several people calling in with the noises that are coming from the product and theres nothing that can be done. It sounds like someone is knocking at all hours of the day and night plus a crap-load of different sounds. Frigidaire says it normal for all these noises and they sent me a form letter of all the noises this could make. Frigidaire says all these noises are listed in the Owners Manual. DONT YOU GET THE OWNERS MANUAL WHEN YOU ACTUALLY OWN THE ITEM?Do not buy this product. The noises are loud, obnoxious knocking constantly. Every day they keep getting noisier and noisier. $500+ may not be a lot of money for a company like Frigidaire, but to its consumers its a lot of money to spend on a crappy fridge. I guess thats one way to make you buy a warranty, because you know its gonna break down at some point.

The following is a letter written in response of the poor quality of Frigidaire products purchased for my new home. This letter was uploaded 2 times via Frigidaires website contact us page and mailed via USPS and have had no response to any correspondence. (I have submitted this letter twice via your website and have had no response.)Upon building my new home in 2008, I purchased all Frigidaire Professional Series products for my new kitchen. Since moving in, I have had issues with each piece except the dishwasher (PLD4555RFC2). The double ovens (PLEB30T9FC) hinges squeak when I open or close the doors. The top ovens hinges were replaced during the warranty period, yet they have begun squeaking again. Moisture gets between the glass (an area I cannot open to clean) leaving behind water spots and dust when it dries. This obscures the view of the food I am cooking. No matter how clean I keep the oven, it always looks dirty when viewed through the glass. The microwave (PLMVZ169GCC) touch plate cover had scratches when it arrived and so it was replaced via the warranty.I purchased a full fridge (PLRU1778ES3) and freezer with ice maker (PLFU1778ES3) with the trim kit and gave the specification sheet to my cabinet maker to ensure a custom fit for the unit. The freezer has had frost issues because the door seal would not completely seal when closed. We were able to have the seal replaced during the warranty period as well. Now the refrigerator runs constantly on any setting during any season, but it cannot keep pace to chill food enough, even on the coldest setting. Milk seldom lasts to its expiration date. The compressor has been replaced and the Freon charged but it continues to run all day and all night. When the fridge does turn off--maybe once a week, provided it hasnt been opened for more than eight hours--it seems like something is wrong in the house because it is so quiet! Also when the fridge is off, the contents inside are covered in dripping condensation, which spoils our produce more expediently.Your recommended repair company has determined that it is not feasible to repair the unit because it has a Freon leak, which can only be remedied by overriding the refrigeration device and building a new device on the outside of the unit. Ultimately, a new refrigerator would be more feasible and cost-effective. I have called Frigidaire to inquire assistance for all the problems were are having. We have been informed that Frigidaire refuses to offer any solutions because our products are no longer under warranty. Since we made this purchase, you have changed the design of the full fridge and full freezer. To replace the refrigerator, we would need to replace the freezer and trim kit too! After five years in a brand new home, we are faced with spending $3200.00 on a new fridge and freezer unit. We purchased your top-of-the-line professional series appliances because we love to cook and entertain and we believed your sleek, well-designed appliances would assist us in this endeavor. Your fridge and freezer units are the centerpiece of our kitchen. We designed our entire kitchen, down to our drawer pulls, to match these units.Upon our endorsement of your products, friends and family have purchased several Frigidaire appliances for their homes. Now due to our loyalty to your brand, we would appreciate in-kind loyalty from you by helping us to remedy our lingering predicament. Could you please offer a resolution that will repair the aesthetics of our kitchen and thus endorse our faith in Frigidaire? We would appreciate your graciously offering an in-house credit toward the purchase of a replacement refrigerator, freezer, and trim kit for our home. Although the new appliances would no longer precisely match our current double oven, dishwasher, microwave, and drawer pulls, they would still be the centerpiece of our kitchen. Certainly this is a more pleasing solution than pairing a short Frigidaire freezer with a taller Frigidaire refrigerator below an empty hole where the trim kit no longer fits. Helping us to defray the cost of these appliances because you stand behind your name, would ensure continued fierce loyalty toward your brand. Thank You.

I purchased a side by side refrig last year. Purchase date was 9/9/13. I reported the refrig was freezing everything on both sides on 9/8/14. One day before the warranty expired. They informed me since it was reported before the expiration date that all was covered. They scheduled a repairman to come 9/15/14. Today I called to check why the repairman did not come. I was told that they would not pay since the warranty has expired, but would sell me a extended warranty for 95.00 dollars that would pay for parts only. The refrig broke while it was covered, it was reported before it expired, how can they not honor the warranty? Now they say they have no record of it being registered. The first lady I spoke to one Sept 8th found it, why cant they find it now? Frigidaire warranties are worthless. I will not have another product of theirs in my home!

I purchased a Frigidaire 27.86 cu ft FD REF LGH from Lowes on 10.5.14 and had it delivered to my new home on 1.28.15. Less than a year later the ice maker started dripping water on the wood floor and stopped making ice. I contacted Frigidaire who said that since it was over a year old, it was not under warranty and it would cost over $300 to repair through one of their recommended repair companies. The female customer service rep asked me if I would like to purchase an extended warranty for $500.After several back and forth calls to customer service about the situation I ended up paying $300 for a five-year extended warranty. The repair company came out, said he needed to order the part, and weeks later came out to repair the ice maker which is now doing the same thing again. The repairman said he would probably see me every year because it is a problem with these models having the ice maker in the refrigerator door instead of the freezer door.When I called Frigidaire this morning, the customer no service person was very rude and would not even allow me to speak. She kept talking over me, giving me the same repair company in my area and a warranty number for the service. When I asked her if there was any possible option to replace the refrigerator with another model, she said, No. I responded with, So, am I stuck with this high-end expensive but faulty design until I purchase another brand? She said, Yes, thats it! I do not recommend anyone to purchase any Frigidaire products. They have a serious customer service and customer relations issue, and they do not back their products. I am now still waiting for the Frigidaire authorized warranty repair service to call me back from over two hours ago. Last time I had to take off two days work for this repair. Not acceptable product.

Purchased in 12/2019 and installed for use 6/2020. In November used self-clean option as recommended by brochure. Shortly after code FO45 appeared every time turned on. Service persons report over heating caused by self-clean caused need to replace Control panel and fan. Service company working for Frigidaire would replace once I pulled out oven from wall to make accessible. Now Frigidaire//Electroluxs own service personnel coming to replace these parts. But I have been advised not to use the self-cleaning since it will happen again. To add to frustration with Frigidaire, the Frigidaire Refrigerator purchased in 4/2020 and installed to be used at same time (6/2020) now has a malfunctioning freezer. Would I purchase another Frigidaire product or recommend? NO!!

This stove is great, easy to clean, fast to cook and the best part part is that the material is best of quality. Cooking oven is perfect. Cook, bake and broil just the way it supposed to b. Really love it. Had my stove for five years and still work like the first day. Also it dont burn your pots like others stoves in my opinion. Frigidaire its the best product they ever made.

I bought the Professional line of Frigidaire products in February 2012. They are poorly constructed. The seal around the door shredded apart; it had to be replaced. When you push the ice button, the ice doesnt stop coming out when you take the cup away, and the ice ends up on the floor. The ice maker is very loud. When you pull out the vegetable bin on the bottom, it hits the door. The cooktop is made with poor quality stainless steel and scratches easily. I use a soft sponge or paper towel and it scratches. The center high boil burner shuts down when you try to lower the flame. The dishwasher doesnt work too well either. The dishes are always wet and sometimes not clean. The door is very flimsy. The wall oven is terrible. When the heat is at 400 degrees, smoke comes out of it. I hope it doesnt cause a fire. What I didnt know when I bought the products is that they subcontract repairs to an appliance repair place. They do not have their own servicemen. Consequences are that I am stuck with these awful products. This is garbage and shame on Frigidaire for selling this product. Dont buy it.

I purchased all new appliances for our kitchen 3 years ago. We bought the professional series 2 door refrigerator with the bottom freezer, the professional dishwasher, the professional cooktop, the professional double oven and the gallery convection/microwave with the ventless hood.. We have had continual issues with the double oven model number fpet3077rfa. Initial install the motherboard and fans burned and almost caught our house on fire. Then we used the self cleaning mode a few months later and the upper oven had several failures and took over 2 months to get it properly repaired. Now both ovens do not cook food evenly. The back half will be burned and the front half will not be fully cooked.Two weeks ago our convection/microwave model number fgmv154clfa completely stopped working. It is not the breaker and there is power to the unit. We have called a service company but they are two weeks out before they can make it here. Our refrigerator is making strange noises and with all we have had to deal with it is overwhelming. We spent a lot of money getting what we thought was quality, top of the line appliances that would last us 10 years plus and they have been problems since day 1. We will not purchase Frigidaire products again.C.

Stove functions well and looks good. The self cleaning of oven is a must. My only issue with it is the black stainless is so hard to maintain as in keeping clean not showing streaks. It never looks clean.

I have had Frigidaire Washer, Refrigerator and Range for about 10 years now, and absolutely nothing have went wrong. I cook fairly often and use the laundry almost every day, sometimes twice a day. All the Frigidaire appliances have served me well. I would definitely buy them again.

I had my Frigidaire appliances installed 1.5 years ago. I bought the four-appliance deal for $1,700 after rebate. Just recently, my oven just stopped working from one day to the next. I literally used it once about 6 months ago. The control panel just went out. I thought it was off because of a power surge in the neighborhood. But I realized that if that was the case, the clock would have turned back on eventually by itself. But it never did. The gas burners work fine. When I called Frigidaire, they said, Sorry, youre no longer under warranty. I asked them to send a tech out at their expense since the stove was only 2.5 years old and this was obviously a defective appliance. They said no. Whats more upsetting is that I had just thrown out my old stove which I held on to for a while because I was worried about buying new appliances. And boy was I right. They just dont make anything like they used to. My old one was over 10 years old and it worked fine. Frigidaire has terrible quality and I would never purchase it again. Oh and my dishwasher doesnt work right either. Thats about $900 down the drain for those two items. Thanks, Frigidaire! Im not even going to bother trying to fix it. Maybe, I can sell it for parts.

This is about the safety Issue with Frigidaire/Electrolux June 2007 microwave/fan above stove unit. Quite some time ago, the door unit became loose and progressively worse. The problem is that the two door hinges have become broken loose. There are no screws holding the hinge. It is either a cold weld problem or the pressure fit (similar to a pop rivet) has let go. This I feel is a serious product design flaw.

Frigidaire oven model FFEF3048LSF - Bought new 3 threes ago. Had to replace circuit board because oven was not either getting hot enough or got too hot (would not maintain proper temperature). There were melted pieces of plastic attached to circuit board. We will never buy Frigidaire again.

Clayton NC. This Frigidaire Electric Range Model FFEF3054TS Serial # VF84808468 was purchased new in December 2018. On October 30, 2019 at 9:30 pm, the range glass door exploded. It sounded like all the kitchen cabinets had fallen off the wall. The range door outer glass exploded nearly 12 feet and was all over everything. The oven was not in use and have not been used frequently.Called Frigidaire the next morning. Technician came the next week. He said this was unusual and would recommend replacement of same glass! I advised this range door glass is a hazard and too dangerous to put back and risk another explosion. If someone had been in front of the door or near it when it exploded, it would have caused serious injuries. Told him to put same glass back was not acceptable. I call Frigidaire customer service and management said they would only replace same glass and give 3 months extended warranty. I would never buy or trust another Frigidaire product. Frigidaire has this problem before, looking at other reviews. Buyer beware.

I will never buy another Frigidaire product again! This brand is horrible with nothing short of cheaply made and no warranty! Major appliances should last years without any issues but not Frigidaire. This is a unit already replaced by Frigidaire now were experiencing the same ice maker issues! I advise anybody looking for a quality side by side refrigerator to look at better products and stay far away from Frigidaire!

I purchased this microwave to match the Gallery range that I purchased while remodeling my kitchen. Big mistake. Within a few weeks of installation, we noticed that the preset cooking options were not properly calibrated - popcorn didnt pop, oatmeal didnt completely cook, meat wouldnt defrost properly based on the presets. It seemed like the unit was running at about 60-70% of the efficiency it should have. I called Frigidaire numerous times and they said that this is normal, try a different container to cook in, etc. Eventually, I was able to get someone that supposedly was in customer service that dealt with the engineering end of things. They said that a little variation in efficiency is not a big deal. I asked if their acceptable range would allow a microwave to perform at 60-70% of designed efficiency. There was a long pause and a lot of excuse making. They ultimately said that what I was experiencing was within the acceptable range of performance and they said that they would not send out a tech to evaluate the microwave. I called the local rep company and they said that a service call was going to be as much as $125 to troubleshoot the microwave. I called Frigidaire back a few weeks later and the same story. I called Lowes and they refused to help saying it is something that falls on the manufacturer and they refused to make a phone call on my behalf but offered the Frigidaire customer service number. Yesterday - 16 months after installation - 4 months after the warranty expired, it no longer heats anything up.

We bought a dishwasher and refrigerator 6 months ago at Lowes. Neither has worked well since we bought them. The dishwasher is on its second repair and I have waited for 2 weeks to get it repaired AGAIN. The refrigerator freezes the food and even when we turn it down it still did it. The ice maker sucks! The ice gets stuck and then we have to clean it out and ice goes everywhere. This happens every couple days. So frustrating!! Neither Lowes or Frigidaire will take them back. DO NOT BUY FRIGIDAIRE!!! Very cheaply built and now Im stuck with these appliances that I dont want. I should have gone with Costco from the very beginning. Their customer service is always excellent. Its unfortunate that we did not read reviews before buying.

In 2010 I remodeled my kitchen and thought I was purchasing a great product from a company located close to my home. The professional series complete kitchen. Within 4 months the refrigerator quit (under warranty). I called and service tech was sent. The diagnosis code was CY SE or communication error. They replaced the unit after 1 and 1/2 months without a fridge. The new unit lasted just 13 months and same error code (now out of warranty). Repair with new computer and display board, cost $379. Less than 1 year and same issue and repair, cost $405. Now again same issue. Service Tech ordered new boards installed. No power. Ordered next set no display but it had power again. Bad board. Service Tech called Frigidaire service tech and was told 9 out of 10 of the boards we have at distribution points are no good. Now I have been out of a working refrigerator for 1 month. May not be able to get another computer board for at least week since there are none in close supply. If it is able to be repaired it will be another $400. Customer service rep told me today there is nothing she could do since it is out of warranty(Mfg date: 08/10). She also said Dont you realize things break? Cost for 3 years including purchase, install, cost of repairs so far $3308.

Frigidaire Gallery Double Oven Range - We bought the range about a month ago. A couple of days ago, I reached out my right hand to open the top oven door and jammed my baby finger into one of the vent openings at the front of the door sustaining a deep gash on the pad of that finger. Today, I used my left hand to hang a dishtowel on the handle of the top oven and jammed the baby finger of that hand into the vent again sustaining a deep cut on the pad of that finger. I have small grandchildren here often and I am worried about those openings on the top oven door. Terrible design and dangerous.

Bought a new French door Refrigerator and have had constant problems with the ice maker. The refrigerator was replaced by Frigidaire and now to find out the replacement was 2 years old and has the same ice maker problem. They call out repair companies that have extremely rude employees and problem cannot get resolved. Never can get the same customer service representative on the phone so have to repeat the same issue over and over.I am considering putting the refrigerator on the front lawn with a big sign on it. This will be the best advertisement. Frigidaire tells me they have a bulletin on the ice maker being bad but can never seem to find a way to correct it. All I want is my ice maker repaired so I do not have to keep buying ice and explaining why to guests. I do not feel with a refrigerator only 3 years old I should be having to write this complaint. If Frigidaire knows they have a problem with these ice makers they should just step up to the plate and make it good.

On April 4, 2015, I was preheating my Frigidaire wall oven at 400 degrees F. Luckily, I was standing in the kitchen, because the heating element caught on fire for no apparent reason. I turned the oven off and the fire went out. There was no food in the oven or on the heating element. I called their customer service department and talked to a representative, who insinuated that I caused the problem by allowing food to remain on the heating element, which is completely untrue. I am frustrated and will never purchase any appliance or anything from Frigidaire again.

Bought a fridge three years ago, and the ice maker has NEVER worked...spent $1,500 on an ice box, and the damn thing doesnt make ice...never has made so much as a cup full! Worst company I have ever tried to deal with. I have now spent about $1,000 on the fool thing, and it still will not make a cube! Save yourselves, do not get a Frigidaire... Worst ever appliance and WORST EVER customer service. Really, just do not buy it!

I really like my Frigidaire dishwasher! It cleans dishes well. I will say that it does much better, if you add the Rinse Aide, It helps to dry, Without it, the dishes do stay wet. Other than that, I have no complaints & would recommend!

I bought my washer and dryer 2 years ago. I have always been a fan of Frigidaire. As matter of fact I have a stove and fridge that are Frigidaire are working fine. However our dryer heating element burned and not working no more. Called Frigidaire. They could not help us. Asks us to call a technician. Now the service to repair will be costing us close to 400$. Its a total joke.Now we bought these 2 years ago close to 2500$ and now I have to put 400$ for repair. I have a newborn of 3 weeks and we have lots of laundry to do and stuck debating about what to do. Its sad but Frigidaire lost a loyal client. I was a big believer but no longer. Never ever that I am purchasing Frigidaire anymore and my friends and family will hear from this. Poor customer service and products.

I self cleaned my Frigidaire range and the next day when I went to broil the element made a pop sound and sparks began to fly from the oven. The relay board shorted and the tech from Frigidaire wants 550 with parts and labor to fix this issue. Frigidaire wants no part of the problem and could care less about there consumer. My oven is like new. I live in a warm climate where we grill outdoors and barely use an oven. The expense is huge to put into an oven an whose to say it wont happen again.

We purchased a complete Frigidaire Kitchen Suite. The microwave had to be replaced because the rack that came with the microwave fell and burnt a hole in the side of my microwave. The Refrigerator continues to freeze my food. It was repaired 3 times and then replaced only to have the new one do the same thing. I contacted the head of Electrolux Keith McLoughlin and a Rita ** called regarding my email. I asked for a complete refund. They want to refund the price I paid for just the Refrigerator when I got a better price because I purchased as a suite. The difference is $400.They also offered to replace with another refrigerator that is a different color and will not match other appliances. I again asked to have my entire purchase refunded. I have contacted the BBB and the Attorney Generals office in hopes to get this resolved. I dont feel I should get screwed when it is their products that are the issue.

I purchased a new double wall oven in Oct. 2012, and was generally happy with it. The first time we tried to use the self-cleaning feature, after several months, after a while running the self clean, the oven showed an error code and then shut down. It worked fine otherwise, but we have not been able to self clean. In the past month, we have started getting the same error code (F43) when using the oven for regular cooking as well. Although we could tolerate the lack of cleaning, we are now trying to fix. Frigidaire initially would not help, as we are out of the 1-year warranty period. Then they offered to pay for parts, provided we use an authorized service technician. They sent me the 3 service technicians in my area, and 2/3 did not return my phone call. The third came out and reported that the labor alone to fix the oven would be over $400, requiring replacing of a fan and a sensor. I contacted Frigidaire again, expressing my dissatisfaction with the oven, and telling them I didnt see a reason that a new oven should require these new parts, as well as being unhappy with being forced to use a particular service company, who seemed to be charging a very large amount. Completely unhappy experience, and I will not be buying a Frigidaire again.

This dishwasher hasnt worked correctly since first purchasing it in Feb 2020. I tried to return it to Amazon within weeks of initially buying it and was told I would have to try to get it fixed through the warranty. Amazon would not accept a return without an outside company verifying that it could not be fixed. Now- 10 months later, Ive been working with Frigidaire/Electrolux warranty repair and it is a NIGHTMARE. DO NOT buy any Frigidaire or Electrolux products. They are crap, their warranty relies on certified repair people to come out and those repair people are scamming.I have been getting multiple emails for months saying the repair people have ordered parts and they have arrived and when I call to schedule the appointment for them to come out as instructed, they tell me they have no parts and they will have to order them. Its very obvious that the repair company is ordering parts from Frigidaire and using them for something other than fixing my machine. Frigidaire will not do anything when I tell them that the repair people are lying saying that they are coming out with parts. All they tell me is that it has to be fixed because the repair company is saying it can be fixed. Its been 11 months now. Im saying that they can not fix it if it has been 11 months. I wish I would have read a review like this when trying to decide which brand to go with. My advice is go with ANY BRAND OTHER THAN FRIGIDAIRE AND AMAZON.

My fridge has not worked since I purchased it in March. It is under warranty and Frigidaire keeps sending people here to look at it. As a result, we had to purchase another fridge (we didnt get another Frigidaire) in the meantime while we worked on replacing this one. The repairman deemed my fridge dead twice and it still wasnt enough for them to replace it. The repairman has been to my house about twice a month since March. As a result, they are now replacing three parts in a brand new fridge to attempt to fix it because yet again, they refuse to replace a brand new fridge even though its under warranty. I have called and left multiple messages on voicemails and have not received a callback. However, in their notes, they have that they called and left me voicemails (which is not true at all). This has been a very frustrating process. The parts to my fridge were suppose to be ordered three weeks ago and when I just called, they were not even ordered yet. Sharon, one of the corp. supervisors, was very helpful and said she would overnight them to repair company. Hopefully, this nightmare ends soon but I am not confident it will. I will never purchase another Frigidaire product again and I dont recommend buying any of their products.

I bought this 26 black refrigerator in July 2013. We have had freezer problems with it since day 1. First it needed a new motherboard, then freon, then whatever... the list goes on and on. I have the Sears protection policy (thank God) but they will not replace it and say they can fix it. They havent fixed it right in 3 years; the problem is recurring and it is always with the freezer. I like the look of the freezer and the refrigerator side is fine. I do not recommend this product to you... get something else and save time. I will not buy a Frigidaire ANYTHING based on this refrigerator.

I bought this range in December of last year and already the top of the range is wearing away under one of the burners. When I contacted Frigidaire, they told me nothing could be done about it since it was beyond the 90-day warranty. I was also asked whether I used different sized pots on it! I was also offered touch-up paint for a cost of $22? I cant imagine what my stove top will look like in 5 or even 10 years. Frigidaire should be replacing my stove top as there is no doubt that the finish is defective.

18 months ago we purchased a Kenmore Laundry center, model 970L97422F0, that was made Frigidaire. The washer DOES NOT fill with enough water to do the cleaning. More often than not there are dry spots. We had the repairman out twice and his only solution for the problem was to add a pail of water before starting the machine, so to trick it to think that the weight was more. Also it is the nosiest washer we have ever owned!! It sounds like a cement mixer when it is running. Phone calls to Sears and Frigidaire go unanswered. The last email I sent to them, over two weeks ago, only received an automatic response saying someone would be back to me within 24 hours - you guessed it, they didnt reply.

Ordered refrigerator, gas range and convection microwave from Lowes. Range came damaged and refrigerator doors were cockeyed. They replaced the range and fixed the doors and none of the 3 appliances which are all in the same SmudgeProof Stainless Steel finish match.

I redid my kitchen and bought the Frigidaire professional series range, fridge and dishwasher. The 1st stove had to be replaced within a month for electrical problems, 2nd stove the wire was shorted out and the burner did not work. The fridge drawers were put together with tape from the factory and were broken. Sent me new ones, wrong ones. I have owned Frigidaire for over 30 years. They have gone downhill and I would never buy their appliances again. Also, dealing with customer service - you are on hold for 20 minutes. Some people are rude. Some are nice. I was swayed away from Samsung and LG because all the dealers told me you cannot get repair people to fix them. I dont know what I would next time. I was also suppose to get an extended warranty for 1 year parts and labor on the range. Havent seen it come through the mail yet.

Microwave beeps 3x then again, and again. I know its done. Also, waited to after installation before removing blue plastic, ripple in door. Appliance store notified and claimed would replace door. Been over a month now. Ice-maker makes large cubes that get stuck in chute before releasing all at once. Dishwasher, soap remains in door, switched to powder. A little better. I like the stove.

Bought 15 new appliances, 3 of them need to be fixed. I have been waiting 2 months for some to service them and I still have not got the right parts and they keep on rescheduling my appointment. I have called many times. Still waiting!!! I probably wont even have an oven to cook in for Thanksgiving in my new home. What a joke with all the money I spent.

I bought the gallery series Refrigerator, Range, Dishwasher, Microwave on 11/18/2014. On 7/1/2015 the refrigerator (model# FGHS2655PF) quit working completely. I could not get anyone at customer until the next day and my service appointment was not until 7/6/2015 because they only have one service provider for the whole Cincinnati area. I had to leave work early to meet the repairman, only to have him say he needs to order parts and come back on 7/9/2015. Had to take off work again to meet repairman and to have him tell me he needs more parts and needs to come out again on 7/11/2015 to then tell me he cant fix it after 3 1/2 hours. The whole time that I talked to Frigidaire they did not care that I lost everything in my refrigerator (approx $200) or that I didnt have a refrigerator at all for the last 10 days. They still have to review whether they are even going to replace it. $1000 refrigerator lasted 7 1/2 months? What has happened to FRIGIDAIRE? They used to be the brand I sought out to buy.

We purchased this oven 4 years ago and one day while warming up lunch we heard a big boom, and the glass on the outer door had shattered. When I called customer support they were not able to do anything as the oven was over a year old. Even though this is a manufacturer defect they would take no responsibility, luckily nobody was seriously hurt.

In 2015 I purchased new oven, microwave, refrigerator and dishwasher. I have had problems with all except for the microwave (of course the least expensive item). I will never purchase Frigidaire products again. First, the dishwasher started leaking right away, within a week of installation. That was an easy fix. Soon, I noticed that the dishes really dont come out very clean. The repairman came out and told me it is working right, make sure to use the best dishwasher soap. The dishes have to be practicality clean before they go in. My old Whirlpool worked much better. Ice maker keeps breaking on the refrigerator. On the third time now. Had to buy the extended warranty. Oven push button panel already has been replaced once, out of warranty, now it is beeping and not working again. Very sorry I bought this junk.

I purchased a Frigidaire refrigerator in Oct 14 for my man cave. The reason was for the ice. The ice maker has frozen up on me 3 times, April 15 (under warranty), April 16 and the last time December 16. I paid to have it repaired in April 16. So after the third time I thought I would try the factory again, yea right. Was just told that it is not unusual for this to happen and as far as they were concerned, the product is out of warranty. We have a GE Profile at the house that is approximately 9 years old and have never had a problem. I need the ice so I think I will go get another GE refrigerator and set this one on the curb with a FREE sign on it. I will also start telling everyone I know or dont know, as I walk down the aisle at Lowes, that you really dont want to be purchasing this product because if you read the other reviews, Frigidaire should be recalling this model of refrigerator.

Bought a Gallery line fridge in September 2013. By May of 2014 had 3 different service providers to repair it. Three thermostats and one defrost timer later, it is still not working correctly. Company sent a replacement letter to dealer but still no new fridge. Live in Pa and fridge is in Maryland. It has been almost a week after letter was received. I contacted the BBB and I still have an open case so if no fridge by next week, more warnings will be issued.

We bought a new Frigidaire range and the oven door handle fell off right after one year warranty. The problem is, we seldom use oven, at most 20 times a year. And it conveniently broke after one year warranty. Yesterday, the entire oven outer door with glass fell off while nobody used range at the time. It was scary, especially since we have young children walking by. Bad workmanship. Horrible experience!

I have to say, I am very biased. I prefer Frigidaire. We have 2 side by side units, one from 2006, and the other one is from 2017. Both have worked very well, and, yes we have had some minor repairs that I always could fix, but, overall, they just do what we expect. I think the key is to not buy all of the fancy electronics. Both of our units just have water / ice in the door, and that is all. On the 2006, other than filters, I just replaced the water control assy in the back of the unit. Part was less than 40.00. So, I guess I have had good ones. I still would buy them again.

Lets just start off with, dont even bother with this company! I purchased a Frigidaire side by side refrigerator less than 4 years ago, and I have had NOTHING but problems! A week after the 1 year factory warranty was up my refrigerator stopped working, I lost all of the food in it. A week later it was finally fix, only to have it break again a month later! Then it was great for about 2 years... And THEN my freezer side broke, it literally just stopped working, first the ice maker, then the food wasnt freezing, then it was just done. LOST ALL OF MY FREEZER FOOD, AND IT WAS SO PACKED...ugh.Called to get it fixed, AND of course my extended warranty that I purchased after the factory one expired was already done. So yep...less than 4 years 3-4 different issues needing to be fixed, not ok. I called the company, of course they couldnt do anything to help me. I emailed back and forth with the company and they said they cant guarantee their products after the factory warranty is up, things cant last forever. Yeah ok... So basically Im done with this company, hopefully everyone starts to realize soon as well! A large expensive appliance should definitely last longer then theirs do.

I bought a Frigidaire fridge last January. It had a warped freezer door. After waiting for months with no part availability, I was extended a buyback letter. I filled it out and sent it back before the expiration date. I’ve been waiting for the refund since September and have never received it even though it is only supposed to take a few weeks to complete. I’ve made numerous phone calls, but just keep getting the runaround. In a few weeks, it will be a year that I’ve been dealing with this. It’s ridiculous and I cannot find anyone that will answer an email or help me resolve this. I had to pay more money out of pocket to have a working fridge.

We have this series of kitchen appliance including the dish washer, Range/Oven Combo, microwave and refrigerator. All but the microwave has problems. The dish washer, upper spray arm falls off and needs a new one, it also is awkwardly arranged for loading and clogs periodically. The range oven lower drawer bearings have worn out despite very infrequent use. This causes it to site much lower on 1 side. You have to order a new drawer arm and bearings for this. The range top is glass and is stainable with anything and very difficult to clean. The refrigerators ice machine has barely ever worked. It is very unreliable and the freezer is always crowded although theres not much in there. Id look elsewhere not Frigidaire.

We bought an upright freezer on July 15, 2019. It broke Nov 2, 2019. We purchased from Lowe’s, they told us we needed to contact Frigidaire. Of course no one answers the phone on the weekends. Cost me $134.00 for dry ice to keep all my meat frozen. When I called Frigidaire on Monday they couldn’t get a repair person here till Tuesday. I asked if they would cover the dry ice purchase. No that’s my problem. How rude and how bad must their products be if they can’t get someone out here right away. Must have a lot of service calls. Doesn’t say much for their products.

We got crap appliances from Builder. They replaced new Microwave Oven, Refrigerator. After using 1 month Dishwasher rack started to rust. Called customer service, they said those are not part of the warranty and trying hard to sell me those parts. What a joke!!! I always used LG and Whirlpool major appliances. I dont think I will ever buy this brand on my lifetime.