I purchased a Frigidaire Wall Oven model# FEB24S5AB Dec.6, 2010. It broke down 4 times within three years. All 4 times the same issue - the probe and the clock and the oven does not work. I have had Wall Ovens in the past that lasted over 20 years each. Frigidaire has a very inferior product and all they want is to sell extended service guarantees. They do not stand behind their products. The Oven is just Junk. I will never purchase another Frigidaire product and will tell everyone else I know not to buy anything Frigidaire. I believe I deserve compensation for my trouble.

My land lady bought a new refrigerator from Frigidaire at Menards May of 2013. In March of 2014, the freezer went out, lost all our freezer food. Repairman came out once to inspect the problem then several days later to fix. He said the freon was out. He put some in and it worked fine until last week, thats only 4 Months later and its the same problem!! I have been without a fridge for 7 days. Menards passed the buck and so did Frigidaire, will not replace or Give refund for lost food. Repairman came on Friday to see the problem, have to wait 4 days for them coming Out and hopefully will fix it. Will never buy a Frigidaire product!!!

3 appliances (stove, dishwasher, refrigerator) all gallery series. 3 headaches. Motherboard on stove went after 3 months- fixed under warranty. One burner went just before warranty expired-fixed. Dishwasher mother board went after 4 months, had it replaced by the store where I purchased it. Refrigerator ice maker stopped working, had it repaired 3 times. Finally demanded another unit from the store where I purchased it. And now refrigerator control is going haywire at a cost to me of 360.00. Im done.

I have had two major repairs done by the store that sold this poorly designed washer to me in the first year, to no avail. When I contacted Frigidaire before the warranty expired (7 times) they finally told me they would not honor the warranty because I handwrote information of the receipt. They requested I handwrite this information of the receipt before sending it to them! This product is terrible - avoid it and Frigidaire like the Plague.

Wow, where do I start? Six years ago, we renovated a house and bought all new appliances. Lowes was having a sale on Frigidaire, so we chose all Frigidaire appliances (refrigerator, range, microwave, dishwasher, washer and dryer). Almost immediately, we had a strange issue with the refrigerator. If you put items, i.e., sodas, on the bottom shelf, you cant open one of the crisper drawers. The weight of the sodas pushes down and prevents the drawer from sliding. Very poor design.About a year after the purchase, the dishwasher stopped working. We called out the repairman and the motor had gone bad. He said there was a series of motors that were bad and Frigidaire replaced the part for free but we still had to pay for labor. Also, it takes a long time for the stove to preheat. It takes 20 minutes to pre-heat to cook a pizza for 20 minutes. It is quicker to have a pizza delivered!Year three, the dryer stopped working. The main circuit board was burnt up. We were told it was not worth fixing and we had to buy another dryer. (We did not buy a Frigidaire). Now we are on year six. The clear coating that stops fingerprints on the stainless steel is wearing off both the microwave and refrigerator. This looks terrible. So, when we spend $3000 on appliances, we expect them to last more than 6 years. We are now faced with the thought that we will have to replace everything again. Poor design, unreliable, poor longevity, and looks terrible after a few years. We will never buy another Frigidaire product.

I purchased a small wine cooler stainless steel 4 years ago. I admit I didnt get the warranty but did expect it to last more than 3 years. Its been sitting in my kitchen unplugged for last year because it stopped cooling. When I called customer service the most unsettling thing about the whole situation is they didnt want to help me and really didnt show any concern that this refrigerator only lasted me 3 years. When I was done telling my story, the customer service rep offered nothing and asked if we are done. What happened to customer service?? I am the person who will be loyal to a company. Its like I took $300 (not sure of exact price) and just threw out the window... I know life isnt fair but this is just wrong.

Gave our 40 year old fridge to some college students when we moved. Purchased a Frigidaire and it is broken after only five years.

We have had our Frigidaire Affinity for EIGHT years with no problems whatsoever--till yesterday. The washer stalled on the spin cycle. Problem was wads of some kind of matted, tarry stuff on the drain filter. Stuff that comes off dirty clothes? Don't think I cleaned the washer every time it asked "Clean washer"? And think maybe that was the problem. OR, how to get out the gunk that accumulates on the filter? Where is my manual? Can't find. Otherwise, I have been DELIGHTED with my wonderful, stalwart Frigidaire Affinity. And even this problem is probably just use-related. And, it might be my own darned fault, just as Jimmy Buffett said.

This washer is quiet and does a very good job. We bought an almost new unit from a neighbor. I really like the stackable feature. And both washer and dryer are quite large capacity. The unit fits into a small closet that was converted with hookups.

I really like my Frigidaire dishwasher! It cleans dishes well. I will say that it does much better, if you add the Rinse Aide, It helps to dry, Without it, the dishes do stay wet. Other than that, I have no complaints & would recommend!

Very quiet. Does excellent job of cleaning dishes without rinsing them first. Cleaning cycle is shorter than most other brands. Has 6 different wash cycles and 4 different drying cycles. The silverware tray is easy to fill and keeps them separated. Very reliable. It's approximately 10 years old and never had service on it.

I had outfitted my entire house with Frigidaire gallery. I’ve had nothing but problems with dishwasher and fridge. I have had a replace the vent assembly part 3 times at $150 a piece and then a control mother board at $250 and now the touch pad assembly at another $220. I could Have bought 2 new appliances forThe price of the repairs. I’ve spent almost the same on parts for my fridge with no help from Frigidaire. My experience is they break down a lot.

I bought a Frigidaire Dishwasher (Model: FDB4315LFC2) and a Frigidaire Smooth Top Range Oven (Model: FEFL79HCB) from Lowes in 2008. Now, in 2011, three years later, my Frigidaire Dishwasher is showing an Error Code ER and S and will not work. My Frigidaire Smooth Top Range Oven makes an unbelievably loud noise as the oven warms up. It also heats very unevenly and untrue to the temperature dialed in. I get boiling liquid on simmer. I also have stained glass on the inside of the oven door that cant be cleaned without taking apart the door.

On Christmas morning I turned our Frigidaire range on to cook our Christmas turkey. Our stove is only 2.5 years old. There was a loud pop and I turned to see flames coming from the back of the stove licking at the wall. My husband quickly pulled the range away from the wall as I shut the stove down. The flames subsided but thick black smoke was still coming from the back panel. Never will I buy a Frigidaire appliance again. We could have lost our home on Christmas morning if we hadnt been in the kitchen. Cooking a turkey for a group of guests on an outdoor grill in 40 degree weather is miserable. Thank you Frigidaire for your junk... Your Frigidaire dishwasher starts by itself so it is unplugged... Your Frigidaire microwave with vent is worthless. We are replacing these new Frigidaire products one at a time for our familys safety.

Ordered a replacement part from this company and they sent the wrong piece. Discovered a problem with the people they have in the ordering department. They do not listen to you, make promises they never keep and the supervisors go only by the reps notes so they intentionally do not put anything in those notes to protect themselves. Called three times for a return form and I was told I never called. Ordered my part from a small business and received it in one day. Terrible customer service.Bought Frigidaire refrigerator, stove and dishwasher for the new addition in 2014. Fridge burned out the motherboard 3 years later (used a 50 year old Sears Coldspot that still works for weeks). Ice maker has always had cubes that stick so it clunks till you pull out the cube. Hardly ever use it. The one time I did turn it on and didnt hear the clunking but when I opened the door I found the entire freezer frozen in a giant ice cube from top to bottom. The dishwasher has had a heat sensor burn out. Also the wash cycle would never advanced till our repairman (not a Frigidaire repairman) told us about a design flaw. You cant use the Hot Wash Cycle ever because it will never heat the water enough to advance out of the wash cycle. The oven door has slots so if you accidentally spill you have to take the entire door apart to clean. Will never buy this product again.

Poor design in freezer section. Cant put anything bigger than the ice maker, and one package, door bins fall off break easily, Shelves are not practical for everyday use. Milk can be placed in door bins and drawers can be adjusted. No light in freezer.

I purchased a built-in dishwasher, and I have run it a total of 6 times since my purchase. The problem is that it leaks. I have had service to my house for this issue 3 times so far and waiting for the next service call next week. I called the customer service department and they acted like its my fault this is happening. Maybe it is my fault and should just live with putting storage bin in the basement below the washer to catch the water. Perhaps legal action is my next option. Buyer beware!!! This could be in store for you.

Through Home Depot in early Oct. 2013, I bought a Frigidaire pedestal for matching washer. I am tall and my back occasionally does not allow for easy bending, so I need the height w/ my front-loading Frigidaire washer. In placing items in the pedestal drawer, I slashed my finger on a razor sharp edge. There is no warning label on this product. I went to Home Depot; their associate phoned Frigidaire right in front of me to explain the problem. I personally spoke to them on her phone. They tried to discredit me immediately, saying I did not cut myself on the drawer edge - that I must have put (my) hand between bottom of washer and top of drawer. I later tried this, and my hand cannot fit in there. I repeatedly stated that the drawer was open, and my hands were inside, filling the drawer. Frigidaires answer was to send a local repair man, and he put a piece of black electrical tape over the edge and wrote on the receipt that this is a temporary fix. Frigidaire has copy of this. A day later, the tape was dangling - there must be some residue causing tape to not adhere. Long story short, in late Dec., after many complaints by me to both parties, Home Depot delivered to me another Frigidaire pedestal. I immediately checked, and it had the same razor sharp edge. I requested the store to take it back. The Home Depot manager, Dave, was away, but I was told by store staff they were told to check it for dents and scratches and knew nothing about any sharp edge - Dave never spoke to me or called me after that, so I now will not shop there, and had spent $1,000s each month there on home renovations - they are so big, so dont care. Worse, the manager on duty, Art, called it a little rough and acted like it was no big deal. To me, it IS a big deal. After cancer surgery, I am missing lymph nodes and was told to be very careful about any cuts, because I have greater chance for infection. I told both parties this. Frigidaire does not care about product safety or customer satisfaction, just dumping inferior products into the marketplace. I spoke to one of their associates who is diabetic, so she understands about the seriousness, but they refuse to do anything to properly make my product safe or to replace it with a SAFE product. I also told them they need a hazard warning label on the product - 2nd one arrived w/ none. I spent a LOT of money for their washer (the second one I bought, since I sold my house and my buyer wanted my older one). This means nothing to Frigidaire, because they know getting a lawyer will cost more than buying a second product from their competitors, so I wasted money and lots of time and effort with them. As a retiree on a small pension, I dont have money to waste. All I wanted was a safe pedestal, and both prefer to lose my business. Frigidaire deserves to be sued for product failure.

I bought a Frigidaire fridge last January. It had a warped freezer door. After waiting for months with no part availability, I was extended a buyback letter. I filled it out and sent it back before the expiration date. I’ve been waiting for the refund since September and have never received it even though it is only supposed to take a few weeks to complete. I’ve made numerous phone calls, but just keep getting the runaround. In a few weeks, it will be a year that I’ve been dealing with this. It’s ridiculous and I cannot find anyone that will answer an email or help me resolve this. I had to pay more money out of pocket to have a working fridge.

I purchased a Frigidaire stove oven combo from Lowe’s. Within 3 weeks, we realized with the oven set at only $350, it made the top front of the unit so hot it would burn. Upon calling Lowe’s, they suggested we call the service number for the manufacturer. I was on hold for so long. When I finally got help, they told me it was normal that the oven vented there. The other vent is back by the left burner. However, that area never got hot. So she said the warmer top front was within the manufacturing guidelines. I asked if they would just send out a repair man to verify nothing was wrong. She refused and said I would have to pay for any call myself. If I had little children, having this unit in their home would have been considered abuse. Here I am only two years later and last night when setting the oven at 425 it began burning and smoked out the entire kitchen. Never buy Electrolux products either as they own Frigidaire. And yes I tried to contact their customer service for help and that number was disconnected!

I would like to know how to pursue a complaint. The $625 Frigidaire dishwasher requires a new control/console which with labor is about half what I paid for the thing. The door handle is looser on the microwave every day I notice and soon will fall into the door according to other review. Had to replace motherboard in range while still under warranty. So how can we make their rip off cost them some money for a change?

The following is a letter written in response of the poor quality of Frigidaire products purchased for my new home. This letter was uploaded 2 times via Frigidaires website contact us page and mailed via USPS and have had no response to any correspondence. (I have submitted this letter twice via your website and have had no response.)Upon building my new home in 2008, I purchased all Frigidaire Professional Series products for my new kitchen. Since moving in, I have had issues with each piece except the dishwasher (PLD4555RFC2). The double ovens (PLEB30T9FC) hinges squeak when I open or close the doors. The top ovens hinges were replaced during the warranty period, yet they have begun squeaking again. Moisture gets between the glass (an area I cannot open to clean) leaving behind water spots and dust when it dries. This obscures the view of the food I am cooking. No matter how clean I keep the oven, it always looks dirty when viewed through the glass. The microwave (PLMVZ169GCC) touch plate cover had scratches when it arrived and so it was replaced via the warranty.I purchased a full fridge (PLRU1778ES3) and freezer with ice maker (PLFU1778ES3) with the trim kit and gave the specification sheet to my cabinet maker to ensure a custom fit for the unit. The freezer has had frost issues because the door seal would not completely seal when closed. We were able to have the seal replaced during the warranty period as well. Now the refrigerator runs constantly on any setting during any season, but it cannot keep pace to chill food enough, even on the coldest setting. Milk seldom lasts to its expiration date. The compressor has been replaced and the Freon charged but it continues to run all day and all night. When the fridge does turn off--maybe once a week, provided it hasnt been opened for more than eight hours--it seems like something is wrong in the house because it is so quiet! Also when the fridge is off, the contents inside are covered in dripping condensation, which spoils our produce more expediently.Your recommended repair company has determined that it is not feasible to repair the unit because it has a Freon leak, which can only be remedied by overriding the refrigeration device and building a new device on the outside of the unit. Ultimately, a new refrigerator would be more feasible and cost-effective. I have called Frigidaire to inquire assistance for all the problems were are having. We have been informed that Frigidaire refuses to offer any solutions because our products are no longer under warranty. Since we made this purchase, you have changed the design of the full fridge and full freezer. To replace the refrigerator, we would need to replace the freezer and trim kit too! After five years in a brand new home, we are faced with spending $3200.00 on a new fridge and freezer unit. We purchased your top-of-the-line professional series appliances because we love to cook and entertain and we believed your sleek, well-designed appliances would assist us in this endeavor. Your fridge and freezer units are the centerpiece of our kitchen. We designed our entire kitchen, down to our drawer pulls, to match these units.Upon our endorsement of your products, friends and family have purchased several Frigidaire appliances for their homes. Now due to our loyalty to your brand, we would appreciate in-kind loyalty from you by helping us to remedy our lingering predicament. Could you please offer a resolution that will repair the aesthetics of our kitchen and thus endorse our faith in Frigidaire? We would appreciate your graciously offering an in-house credit toward the purchase of a replacement refrigerator, freezer, and trim kit for our home. Although the new appliances would no longer precisely match our current double oven, dishwasher, microwave, and drawer pulls, they would still be the centerpiece of our kitchen. Certainly this is a more pleasing solution than pairing a short Frigidaire freezer with a taller Frigidaire refrigerator below an empty hole where the trim kit no longer fits. Helping us to defray the cost of these appliances because you stand behind your name, would ensure continued fierce loyalty toward your brand. Thank You.

BUYER BEWARE! In March of 2015 I purchased all new Frigidaire smudge proof appliances, spending almost $6,000.00. I am not impressed at all. Right off the bat, I had an issue with the dishwasher. It was not drying the dishes, I had to manually dry the dishes as I put them away. After several days, I knew something was wrong, so I contacted Lowes (where I purchased them) and they made an appointment for a Frigidaire service call. The gentleman that came out to check it out, was a little surprised to see there was no fan or blower located in the dishwasher which normally dries the dishes, so he contacted Frigidaire for repairs.Needless to say, I was told by the Frigidaire folks that The dishwasher was working the way that it was meant to. With the new technology no blower or fan is needed. What you need to do is after the cycle runs, (which takes about 126 mins or so on a normal cycle) you must open the door and let the hot steam out so the dishes can dry. REALLY??? LOL, I run my dishwasher at night while sleeping, if they think Im going to get up at 2 in the morning to open the dishwasher door so the dishes can dry they are nuts. If this is Frigidaires new technology, I suggest they go back to the old way. (Not happy.)Next is the Refrigerator. The Ice maker is horrible. You can stand there for several minutes and IF youre lucky an small ice cube will dispense into the glass. By the time you get an entire glass of ice, its already melting in the glass. And forget it if you need a lot of ice (ex: in an ice tea maker) it does not make enough ice for that. (Not happy.)Lastly is the Range. After 2 weeks, which I used it 3 times I noticed little bubbles started to appear on the smooth top range. At first I thought it was dirty so I used the little pad and the bottle of cleaner that came with the Range, but to my dismay I realized the smooth top is bubbling, so again I contacted Frigidaire and they sent someone out for a service call. The gentleman looked at it and took photos to send in for review.After 3 weeks, when I had not heard anything I contacted Frigidaire. I was told that some how I had damaged the top and they would replace the top, but I would have to pay almost $200.00 for the part!!! Wait a minute, I had only used it 3 times, and did not scrap it or spill over on it or anything, how could I have damaged it??? First of all I had a Whirlpool smooth top range for 20 yrs, and never did the top bubble like this, and YES, I did spill things on that from time to time. So I guess this means that Frigidaire ranges are not able to handle any normal spills! (Not happy.) The only good thing that I can say about this product, is the smudge proof coating, yes that is a nice feature. Will I ever buy another Frigidaire product - ABSOLUTELY NOT! Will I ever recommend a Frigidaire product - ABSOLUTELY NOT!

Purchased the Gallery series in 2012. Frigidaire replaced the refrigerator due to multiple issues with the ice maker. The replaced refrigerator now has issues with the ice maker. Called a repair service and they found that the refrigerator is rusting from the inside out showing me a big rust spot that is leaking on the back of my refrigerator. Obviously have a bigger issue than the ice maker. Repairman tried working with a Frigidaire technician sending pictures 2 times with no luck. I called customer service, they wont let me talk to the technician. Told me to call an approved Frigidaire repair service giving me contact info. One place wont return my calls and the other place wont come because they dont want to get involved because it is out of warranty. I dont think it is normal for your refrigerator to rust from the inside out. Seems like a $2,000 refrigerator (replaced in 2013) should last more than 5 years and it wouldnt be normal to rust from the inside out! What poor customer service. I am out of leads to pursue. Not to mention the microwave burned out and we need to replace the Frigidaire microwave too.

We purchased four appliances from Frigidaire when we remodeled our kitchen. We have been a Frigidaire customer for thirty years. These appliances were purchased June 15, 2014. As of today the control panel on the stove died and now the control panel on the dishwasher died. When talking to the rep the only option is to spend another $284 for a extended warranty??? These units are only a little more than a year and a half old. Beware appliance buyers. Never buy Frigidaire appliances. They are junk.

I am very upset that I did not do my homework before I purchased my new kitchen. In 2007, we had a fire in our home and had to have all of our appliances replaced. I did not have a lot of time to do online research because we were busy working at our home trying to get moved back in, so now I am paying the price. The range keeps blowing the electronic board and thermosensor from overheating (which wouldnt you expect a range top to get hot), even though I had the recall done, which was supposed to correct the issue. I am very upset about Frigidaire not recalling their faulty products, as I am sure they know that they have a design issue in these ranges.I just hope that consumers research complaints about Frigidaire because they will see how poorly made their appliances are. As everyone else has said, SHAME ON YOU FRIGIDAIRE. It is sad to see expensive appliance products made in the USA that are of such low quality that you have to replace them in just a few years. Consumers be wary of anything that Frigidaire makes.

I purchased this refrigerator new about a year and a half ago. Within the first month, the entire refrigerator had to be replaced. Since then, both the upper and lower ice makers have been replaced and worked on multiple times. The refrigerator is now out of warranty. Since the warranty ran out, the ice maker has had to be worked on twice. I have now had to purchase an extended warranty to pay for parts and labor that should be covered under warranty since the problems began right after the purchase. I should NOT have had all these problems within this short time frame since purchase. I have called Frigidaire about 8 times in 4 days, and I still have not had a repairman to my house to fix the problem. To me, this is unacceptable. I am very disappointed, and I will never purchase a Frigidaire product again. Dealing with customer service has been a waste of everyones time!

When I moved into my house in July 2012, the Frigidaire kitchen appliances were all new: refrigerator, gas range, dishwasher, and microwave. They were the lower-end Frigidaire models -- but I was okay without having any bells and whistles. I registered them all right away. Within 6 months, one of the refrigerator door shelves had cracked in half (apparently a gallon of milk was too heavy for it), so I had to buy a replacement part. Within 18 months, the door switch on the microwave malfunctioned -- which meant that anytime the microwave door was closed, the microwave turned on! (Thank goodness that happened while we were home, or I imagine my house would have caught fire!) It was past the one-year warranty, and customer service was horrible and unhelpful. I would have had to pay a minimum of $150 to have it even looked at, plus the parts and labor, plus the cost to have a handyman take it down and then put it back up.The customer service representative even admitted that it wasnt worth repairing. I gave the broken microwave to the metal recycling guys and bought a Samsung (which I love). Now, a little over 2 years since I moved in, the glass inside the oven door SHATTERED when we turned the oven up to 425F to make a pizza. (I have a photo but I am not able to upload to this site.) Im thinking there must be a faulty seal in the door, but I really cant be sure how this even happened. Glass particles are falling out of the bottom of the door, so now we have to be careful when we walk in the kitchen. I am going to demand a new oven door from Frigidaire customer service: But at this point, Im saving up to buy a new gas range. I will NEVER buy a Frigidaire product again.

Recently purchased a replacement top freezer refrigerator. Frigidaire was my choice! Nice looking and the right size! I recommend. I received a 10% discount on my purchase. Satisfied. Registered it for the warranty!???

Keeps losing refrigerant. I have had this freezer for 4 and 1/2 years, the tech just left. This is the 3rd time it has needed service, all for the same issue. It has taken 3 to 4 calls before its “fixed”, at least until next year. Once a year I have to call them, this is just ridiculous, cause they do not want to replace their product. I will not buy another appliance from Frigidaire. It’s sad because it was almost always a good company before Electrolux bought them. Thing is I have a 22 year old Electrolux vacuum that I love.

It works well and keeps the bedroom cold like I like it for next to no money extra on the bill. Turn it on for couple hours in the morning and evening and it's great. Works great on the upstairs bedroom better than any other we've had. Makes it cool. Used less than 5 hours a day. Used in peak season during the hottest part of the day. Not big and clunky like some other models. Does what it is supposed to do without being cumbersome or daunting or a sore thumb. Have had it for two years without a problem yet. Get you one for your house now. Really reliable!

We purchased our Frigidaire glass-top stove in July of 2011 (Model #LGEF3045KFE). Within six months, it started showing symptoms. Whenever we used two burners and the oven at the same time, the entire unit would shut down. After cooling down (and flipping the breaker switches for the stove circuit), the stove would reset and wed be able to use it again (as long as we only used one burner and the oven).This happened a few times the first year; it happened a few more times the second year. I kept thinking I didnt have a large enough circuit breaker for the stove, until it happened again for the last time. The stove would not reset. NONE of the burners, nor the oven, worked. Thats when I went online and found out that there were a lot of people complaining about the same problem. When I contacted Frigidaire, they said it was MY problem since the one-year warranty period had expired, even though my stove had started showing problems DURING the warranty period.Frigidaire has refused to stand by its product (which is TERRIBLE, by the way). As a result, I will NEVER buy anything made by Frigidaire ever again. I am telling all of my friends to stay away from their products because of their shoddy workmanship, lousy customer service, and useless warranty. Appliances should last for 10-20 years before breaking down. Ive been a homeowner for 30 years. I have NEVER had to fix ANY of my appliances - until I bought a Frigidaire. Never again.

I purchased a French door refrigerator 8 months ago. The bottom door shelf broke off after 5 months. I ordered a new one. It took 6 weeks to get it. It arrived in a book with most of the chef in wrapped in a plastic bags. The end had broken off and was laying on top of the bag. Yes, the obviously dropped and broke the shelf in packaging and shipped the broken shelf anyway. I called to return the shelf. Their policy is that the customer has to buy a 2nd shelf, and they will credit your account for the first. Well, that was 6 weeks ago. I have not received credit for the broken shelf and the new shelf has not been shipped. I’ve made 2 attempts to find out when the shelf will be shipped, and no one seems to know. They were however able to take my money twice. I will be buying the rest of my appliances from a more reputable company.

We purchased a new double oven in fall of 2010. Within the first 6 months we noticed that the upper oven starting burning everything - even after just a few minutes. We called for service and it was found that the upper oven had warped and as a result, the entire stove was replaced as no expense to us. In September of 2013 we noticed that the racks in the lower oven were not longer safe. They had to be balanced and fell if any weight was put on them. I called for service and the tech came out to tell us that the lower oven cavity would have to be replaced. This is less than a 2 year old stove - and my 2nd problem with the ovens expanding. I contacted Fridgidaires customer service who at first were not helpful at all because it was beyond the 1 year warranty. I tried to express my concern about the safety and asked about liability if the rack fell and someone was burned...they then indicated that the oven could be repaired but it was very labor intense and as a gesture, they would pay for the parts if we paid for labor. Getting quotes of several hundreds of dollars, we decided to replace the stove with a different brand at our expense. I had contacted Fridgidaire to see if they would like the stove back to research how it can fail twice in less than 3 years but they told me to dispose of it. So after spending $1600 for a new Gallery series Double oven - I am left with trash at the curb after less than 2 years (on the replacement oven). I am disgusted and mad that Fridgidaire was so complacent about the failure of their product - not once but TWICE. And my reward was --- it is out of warranty. My prior stove was 12 years old and was never serviced and this piece of crap was serviced multiple times and replaced due to defects. And I am left with the bill... great company - avoid this company at all costs...It will leave you without nothing.

Frigidaire oven model FFEF3048LSF - Bought new 3 threes ago. Had to replace circuit board because oven was not either getting hot enough or got too hot (would not maintain proper temperature). There were melted pieces of plastic attached to circuit board. We will never buy Frigidaire again.

I have what I consider a fairly new machine - bought in 2010. It has operated well with minimal use since my children have been grown since its purchase and since we own two homes (both with laundry) and use this less than half time. The last load I washed was fine. As I put a new load in, the error light showed E90 and it beeped. I could not get either to stop, so pulled out all the manuals that came with the washer and dryer that I got from Sears. Spent quite a while reading through all 3 to no avail. So looked online. Still there was nothing to let me know what the problem was. By this time I was feeling very frustrated. So I found an 800 number to call. I was shifted to 4 different people, repeating info several times. By the time I got to a tech, I was very frustrated. Then she could not find the particular Error code - Even with the info on her computer and available from me as to the specific machine! That seems strange. However the tech seemed to be sure that the problem is the computer board. Not sure thats the correct term. My last washing machine lasted over 20 years with no need for repairs. So I am extremely disgusted to find that the board will cost over $200.00 and the service fee will likely be at least $130.00. The tech tried to sell me an extended warranty for $215.00 (to save me money). This washer is only 4 years old! I feel hoodwinked. My washer in my other home is over 20 years old and is fine. Why would I ever buy another Sears product? Which is a shame, because I have gone to Sears for large appliances since 1971.

We are the victims of spending over 10k worth of Frigidaire appliances and learning now that this company is the worst in customer service. They dont care about their customers and you can be sure we would never recommend Frigidaire to any of our friends and family. The customer service team and leaders need to understand why customers matter to their business. From telling us that unless in fridge makes the same Noise as I recorded they cant help us, to sending us the wrong filters when they had our Model number and now wont offer to help us, to having sent over six technicians to find the source of problems, this is all unacceptable. DONT DO IT, NEVER BUY FROM FRIGIDAIRE.

Poor product and worse help from Frigidaire: New refrigerator. No ice. Replaced ice maker. No water. No ice after waiting two months for a parts. Angela ** and Sharon ** whom are difficult and don’t even return calls. Tried the president of Electrolux. Spoke with asst. Rita **. No return call. Hope people read this before buying any Electrolux or Frigidaire product. Started Sept 7 and still as of Nov 7 not repaired.

Purchased 4 Frigidaire Gallery products when moving into my new home. After having it for 2 months and cooking on Thanksgiving I noticed the control panel on the back was starting to warp. I contacted Lowes and a representative said it should not be doing that and to contact Frigidaire. I contacted them and they stated that if it was from cooking it is not their problem. I told them I only had it 2 months and they should make a product that would not warp when cooking. They said they had other complaints about this but they could do nothing if it was from cooking. Believe that? I paid a lot of money for this stove and never had this problem with other stoves. They said if they come out and determine that it was from cooking they were going to charge me. I still cant believe what I heard. A reputable company would be more understanding and back up their products. Beware.

I have a warranty on my washer and dryer (purchased new 3 years ago). The washing machine recently stopped working so I called Frigidaire to utilize my warranty coverage. They dispensed a company called ABCO to my home on 7-9-16. The technician was nice and advised he would be getting the part within 3 days (M-W). I never heard back from them. I left a total of 4 messages with the last one last night (7-19-16). The receptionist or maybe temporary worker was extremely rude, very unprofessional, and had the vocabulary of an uneducated child. She argued she did not receive any messages. Perhaps she did not hit play on the answering machine (yes, answering machine). After arguing, I called Frigidaire to advise their sub was useless and I wanted them nowhere near my home. I now have a new company coming 7-25 and I hope they can do what ABCO could not.

Purchased Frigidaire Professional Series gas stove & refrigerator from Lowes 2 years ago. STOVE: model fpgf3077qfb. The ink on stove faceplate, indicating the functions; bake, broil, convection, clean, etc and the temperature numbers are rubbing off. Cannot read the function or the temperature. Frigidaire states there is no fix for this and I would have to replace the entire faceplate. Cost of part $130.00. (who would install & how much?) The face plate becomes so hot when oven is on, it is difficult to use touchpad timer-ouch! Hot! Product failure not covered under warranty. Single nurse in my 60s, do not bake every day or even every week. Have not used harsh or abrasive cleaning products. Stovetop grates are uneven and you cannot pull a pot across the top -- it catches and you have to lift the pot to move it off a burner. Additionally, poor design on oven door. Vent slots are so sharp and unfinished I have cut my fingers and fingernails when opening the door. Oven racks are difficult to slide in and out. REFRIGERATOR: model fpbc2277rf5: Ice cube function on refrigerator door jams continuously and you have to remove the ice tray, pour out the ice and adjust the screw. The crushed ice function sprays ice everywhere. Old fashion ice trays would be better. I DO NOT RECOMMEND FRIGIDAIRE PRODUCTS.

5 times had service out to fix ice maker. Contacted them and told them now the plastic cube maker froze and fell into tray. They told me to have a certified tech out, which it was first 5 times. Now the light is burning a hole in plastic in fridge. Doors always closed , no thawling. How do you rectify a crap product?

We bought the set in 2011 and I sat down and read the book with the washer and dryer from cover to cover. My husband laughed at me but found out heavy clothes on the bottom, lighter clothes on the top, has a clean cycle you do once a month. Doesn't show on the panel of the washer but tells you in the book how to access it. Mine is in a basement and has never had a bad odor or any mechanical problem in 3 years. Uses very little water and clothes come out clean and smell great. I open the door when done and pull out the soap and bleach dispenser tray when not in use. My sister says her cleaning woman works for others and has had every front loader break down often. I maintain it's how we treat them. If you load them all carelessly, it makes them off balance and will cause damage. Will buy another set if these ever quit on me.

We purchased a suite of Frigidaire Gallery appliances to upgrade our kitchen. We upgraded our kitchen with a suite of Frigidaire Gallery appliances 5-6 years ago. Our household consists of 2 adults 60+ years of age (maybe this will nullify the kid factor). The range failed first - the oven went from temp setting to thermal run-away and burnt everything. We removed it, gave it away and bought a Korean product beginning with the letter L.The refrigerator quit making ice, the freezer defrosted and the refrigerator side went warm. We replaced the ice maker and a thermocouple. The ice maker is still a pain in the **, overfills the bin, shoots out of the dispenser like its fired out of a cannon. Refrigerated items freeze, the vegetable bins insure a short life for new items. The unit moans, groans and sounds like someones trapped inside. Were waiting for a sale and this thing will be GONE. The microwave just expired - DOA. It too was replaced. Next, the dishwasher quit in stages. Certain buttons for wash selection died, other worked. Error codes appeared but could be overridden with a hard reboot (circuit breaker shut off). When PF (power failure) appeared when restarting, it might, on a good day, restart BUT would stop with 48 minutes left in the cycle. Play button push lotto and you might get it to finish wash and rinse - forget drying. Replaced with brand L also. It is beyond fathoming how any Frigidaire kitchen appliance might receive a rating other than DISMAL. My suggestion: research all competitors in your budgeted price range and understand that all manufacturers will have problems .... but the failure of 4 of 4 appliances within 5-6 years? Not likely.

I've had this microwave for 17 years and never had any problems and it has all of the features I wanted. It's a nice size that I can put most dishes or pots in. I love the timer, 30 second feature, quick timed cooking, popcorn and other favorite button features. It has a wired shelf where I can heat or cook items on the top and below. I can remove the shelf for larger pots. Of course, it has a carousel. It looks great and easy to clean. Works great!

The temperature of my Frigidaire french-door refrigerator went up to 55F after less than 5 years of regular usage and it stayed at high temp between 44-55F. I called to schedule an appointment for diagnosis, the associate immediately charged me $99 over the phone for the appointment. Later, I changed my mind and decided to buy a new fridge during Black Friday sale, so I called to cancel my appointment on 12/1/2021. 2 weeks later I didnt see refund and called to follow up. Guess what? They did cancel my appointment but they DID NOT process the refund. After that, I had to call many times to follow up my refund, last call was on 12/27/2021. 1+ month later into 2022, Im still waiting for my refund. Good luck if you are dealing with Frigidaire.

I bought this 26 black refrigerator in July 2013. We have had freezer problems with it since day 1. First it needed a new motherboard, then freon, then whatever... the list goes on and on. I have the Sears protection policy (thank God) but they will not replace it and say they can fix it. They havent fixed it right in 3 years; the problem is recurring and it is always with the freezer. I like the look of the freezer and the refrigerator side is fine. I do not recommend this product to you... get something else and save time. I will not buy a Frigidaire ANYTHING based on this refrigerator.

My new appliance is less than two years old with very little use. As it is only my husband and I in the household, the dishwasher was used very little. I used it frequently in the last two weeks because of houseguests and it stopped working! Researched online and saw numerous complaints about the same issue, which seems to be a design fault. Although the representative was nice, she offered no help unless I bought a extended warranty. I paid $3000 for all new, all Frigidaire appliances. I do not want an additional service agreement. I want a company that stands behind their product, which obviously Frigidaire does not do. I will not pay over $100 for a new part and no telling what for a repair call. I will purchase a new appliance and it will not be Frigidaire. My son is going to purchase new appliances on Black Friday for a kitchen remodel. You can bet it will not be Frigidaire!!

I purchase Frigidaire Gallery appliances in 2013 and did not purchase the extended warranty. I assume the appliances will go bad, my new stove of 4 years died, my refrigerator of 4 years got a ticking noise coming from it, dont know how long my dishwasher will last, dont use it every day like my other appliances. I would advised DO NOT BUY THESE PRODUCTS, THEY ARE NOT GOOD. Frigidaire knows this, that is why they will push customers to purchase a warranty. PLEASE DO NOT PURCHASE PRODUCTS FROM FRIGIDAIRE. Also I called customer service, and was told I should have purchase that warranty, so this tells me that is making substandard products, and not only do they make money on the product, they are making it on the warranties as well. Shame on you Frigidaire.

First let me say that Frigidaire replaced my top mount refrigerator Freezer because it was a lemon. To sweeten the deal they sent me 2 new water filters. Water Filters last 6 months. Time has passed and it is time to change the water filter (6 months). I open the package to find the filters they sent me are the wrong ones. I call to explain that they sent the wrong filters. They explain that there is only a 90 day return policy. Why would I open an item before I needed it? Needless to say these babies are going up on eBay and I will purchase OEM filters. This is a policy they did not think out.

I made a purchase for an Affinity washing machine from Best Buy in Columbus Georgia on 1/29/2010. September of last year, after only 9 months of use of my washer, it broke, and had to be repaired. I was told at that time, that the piece required to fix my washer was very costly, and that my washer would have to be taken apart and reassembled. That part that needed to be replaced, I believe was something called, a drain pump. Because my washer broke within a year of purchase, it was, at this time, covered by warranty. October 14th of this year, 2011, my washer began to have the same problem it did the year prior. I called you all, and was told that the piece required to fix this problem, yet again, was very costly but that you all would cover the cost of the piece, and not the service fee, and repair fee, because I was no longer under warranty. This meant that I would be responsible for paying up to $270 to repairing it and $70 charge just to come out and assess the problem. Unfortunately, having a family of five that includes a service member and infant, I could not afford to pay over half the cost of what I paid for my washer, simply to have someone come out and fix the same issue, that I had a year earlier, less than 9 months after the date of purchase. I had to make a decision to either spend nearly $300, and risk having the same issue again, or purchase a new washer that I could rely on. I went with option number two, and spent money that we didnt have on a new more reliable washer. I am a very displeased customer, and have been greatly inconvenienced. I hope that you all can provide me with some type of solution so that I may continue to be a loyal Frigidaire customer.The only response i received was, we apologize that you had that issue with your appliance. Unfortunately, the parts concession to assist with the parts to repair the appliance, was the only way we could have assisted you with your appliance. We are unable to assist you any further.

Purchased dryer in December of 2012, recently broke due to a damaged fan. When service person returned with the part he discovered that the motor had ripped apart from the base of the dryer, unfixable. Frigidaire refuses to compensate an obvious manufacturers defect, will never buy another Frigidaire product.

Bought a Frigidaire oven, Microwave and an Oven in 2011. Microwave: After 2 years cheap plastic handle cracked and broke - used crazy glue. Still works in 2020 but looks bad. Refrigerator: Just before warranty expired compressor broke - got it fixed but in 2018 fridge section thermocouple broke - using as freezer in basement. Never buying Frigidaire brand again.

Remodeled my kitchen less than 3 years ago purchasing all new appliances, range, dishwasher, refrigerator and microwave oven, all purchased, delivered and installed on the same day. About 3 months ago I started having trouble with dishwasher whereas all lights on panel lit up and would not go off. Followed instructions to reset same result an error code stating that the control board was bad, mind you weve only used this dishwasher roughly 12 times since purchase or 4 times a year during holidays. I have posted complaints and placed phone calls with zero response. The holidays are here and I am unable to use my dishwasher which just makes it an unusable brick in my kitchen. Additionally my refrigerator is not working properly either. It wont hold temperature, the filter leaks and seems to ice up everything. Ive reset a number of times after which is the only time it works properly for a few days then back to chaos freezing everything on both sides. Im really hoping planned obsolescence lasts longer than 2.5 years. In the meantime, I dont feel that I should be needing a new dishwasher after only 12 uses of that. Ive also heard there may be a recall on my machine, but I dont know, because no one responds! Can someone please get back to us?

New stove and the smell that comes off of it goes in to the food that I am trying to cook in the oven... Have ran it through a clean but it still smells and smokes. NEVER buy a Frigidaire stove. If I cant get rid of the smell in one more cleaning I will need to scrap the stove and get a different brand. They dont care as when I called they just said, Yes, it will smell for a while because of the oil etc. in the stove. Not good... Your eyes burn when it runs a clean and there isnt anything in the oven. I am just running another clean to burn off the crap... But it doesnt seem to be working. UNHEALTHY.

I bought a new dishwasher prior to renting my home. During their year lease, the dishwasher stopped working and they neglected to have it repaired when it was under warranty. Five months later when they moved out and the warranty had expired, I expected to have to buy a new dishwasher or spend a few under dollars to repair it. Frigidaire customer service was amazing. They had notes from when the attempts were made to repair the dishwasher and that the renters did not follow through with scheduling an appointment. Their customer service staff was friendly, helpful, and are repairing my dishwasher no charge. :)

We purchased our slide-in oven in 2010. Its functioning OK. The faceplate on the control panel is de-laminating and looks unsightly. Unfortunately the faceplate comes only as part of the control panel assembly which costs $378. I contacted Frigidaire online and requested if the face plate could be obtained separately and/or if there was any financial assistance they could provide. Their email declined any financial assistance towards the repair due to the stove being out of warranty and ignored my question about obtaining only the needed faceplate. They suggested I contact customer service which I did and they reiterated that nothing could be done to assist with my issue other than purchase the control panel for $378. Also, the phone number for customer service provided in the email was an automated system that directs you to repair shop based on your zip code. I did eventually find a number for Electrolux Customer Service (888-696-3744) that I did call.

I bought a new Frigidaire refrigerator from a company that went out of business a few months later (H.H. Gregg). Within 6 months, we experienced multiple problems (doors would not stay shut, shelves breaking loose from brackets, icemaker malfunctioning). Called Frigidaire just prior to manufacturer warranty expiration; they scheduled a service call from a local repair shop. I stayed home from work to meet them, but they did not show up. It took over 2 weeks for them to find a different local repair shop. Missed work again to meet them; they couldnt fix it without replacement parts. 3rd service call (more missed work), discovered Frigidaire sent defective repair parts! 4th service call (more missed work), they finally gave up and said the appliance was a manufacturer defect and unrepairable. By this time, the manufacturer warranty had expired, so Frigidaire/Electrolux refused to cover the replacement cost! Same problem it took them weeks to conclude was not repairable. Their incompetence led to the delays past the warranty period. Finally offered to give me a replacement unit if I agreed to pay a $325 shipping and handling charge! Even I agreed to that, they would not guarantee that the new unit would be free of defects. Said I would have to rely on their standard limited warranty for repairs to the second unit. I refused and demanded a full refund, but they wouldnt budge. They even refused to pay the bill for the multiple service calls to try and repair the first piece of junk, until I threatened legal action. Their customer service was beyond terrible. They lied repeatedly and could not communicate within their own company. They did not care about me or my concerns. I will NEVER buy another product from that unethical company!

I purchased a Frigidaire upright freezer in July of 2021. By the end of December, the freezer had an indicator light blinking which mean the temperature was dropping inside. I had almost $400 worth of food which was thawing and had to be thrown out. This happened New Years weekend, and I was not able to contact Frigidaire until Tuesday, January 4th, when they reopened from the holidays. They sent a technician immediately out the next day, January 5th, and he noted that 5 different components of the freezer had gone bad and needed to be replaced. He also mentioned that hed had over 20 different calls on the same freezer, which the same issues with the 5 components failing. I called back to Frigidaire on January 5, 2022, and told the representative that five components failing was not a fluke but a defect in the unit. I also noted that this model freezer was discontinued....I wonder why? The representative told me that if they were unable to order the five components within 7 to 10 business days, I could get a refund. No one contacted me and I called back on the 11th business day, which was January 20th. I spoke to both a representative and her supervisor and they told me that I would not receive a refund, but would simply have to wait until they received the backordered parts. I asked her what timeline would be reasonable, and she said she didnt know, I would just have to wait! I demanded a refund, and she refused. She said the only way I would get a refund is if the technician declared the freezer unrepairable, which, clearly they will not do. All the while, I am without a freezer, lost over $400 in food, and the 1 year warranty is ticking away. By the time the unit is repaired, I will then be out of warranty and out of luck not if, but when it breaks down again. All I was offered is $100 in food replacement. I want a refund and want this freezer declared defective.

Run, dont walk away from this deplorable company. I replaced ALL my kitchen appliances October 2016 with the Frigidaire Gallery series through Home Depot. Ive had 5 service calls on the refrigerator. The last serviceman advised me, Thats just the way it was made, theres nothing I can do. My most recent complaint was the handle on the dishwasher is rusting! After 22 minutes on hold I was told by the customer service rep that, If you look on page 22 on your owner’s manual, you will see that rust inside and outside the unit is not covered. After speaking with a manager, as a goodwill gesture she mailed me a new handle. Really. Goodwill? Why dont you manufacture decent products and goodwill would be implied. Consider yourselves forewarned. Dont be foolish. Dont spend your money on Frigidaire appliances.

I have only used my oven about 3 times and when I turned on the self cleaning oven it damaged my door. I called Frigidaire and they put a claim in and sent out a repairman. The guy said it was cosmetic damage. Well the only thing I did was cook pizza in it and turned on the self clean and my oven is melted on the door and looks awful. Would never recommend this brand to anyone to buy.

I have a Frigidaire affinity front loading dryer. I bought the Frigidaire dryer that has a lint catcher in the front. The screen frame has large plastic taps at each side to prevent the screen from sliding to far in the slot. I cannot count how many times I have had clothes ripped, straps torn off and ruined by getting caught on the lint screen tabs. I have had a professional look at it. I have called on this issue and I am told there is nothing basically that can be done except I can purchase dryer bags used for pantyhose to place my clothes in to protect them. And the dryer screen is lose and allows lint to pass through the slot meant to catch the lint. This has resulted now in the dryer over heating and the element burning out in the dryer. Again, why did I purchase this dryer?

My Energy Star Frigidaire Tumble Action front loading washer hasn't let me down since 29 March 2006, knock on wood! It's just my husband, our dog and me, so it obviously doesn't get the high usage that perhaps an average family would. Even though, I think 14 years is pretty good.

I bought Galaxy range. When I cooked for thanksgiving dinner, the backside of the range with its computer components and keypad melted. PC Richards sent a repair person out who said that we used pots that were too large. We did not use enormous pots aside from there should not be melting components on an appliance that gets hot. It is a fire hazard! Frigidaire keeps apologizing for this defective appliance but not giving solution to a useless range. I am told by Frigidaire that I can only use pots that do not extend over the burners in the back. The burners are 2 inches and 4 inches in diameter? Who has pots that small?

After spending over $5ooo. for 2 refrigerators, I cant understand for the life of me why Frigidaire will not take back our refrigerator and issue refund. We are constantly having issues with the french door ice maker. This is our second time purchasing due to the same issue. I plan to take further actions to inquire about customer satisfaction.

Only after a month of ownership, we used the self clean and it fried the clock/computer part of the range so we’re waiting on parts now but might just replace the whole range if this doesn’t get handled well.

Stove works exactly as describe. By have a built in air fryer it is one of a kind and contemporary to the culture of healthy eating. The stove looks great, and works effortlessly. The self cleaning oven performs as describe in the manual.

Our front loader washer was purchased in 2008. The door has rusted along the bottom, as well as the hinges. The rubber gasket is covered in mold and the door now leaks. It hasnt shut properly from the time we got it. Also, the door doesnt line up at the bottom.I contacted Frigidaire via email to see what they suggest as far as replacing the door or repairs. They simply replied that they couldnt offer any assistance, and that was it. I let them know that if they couldnt help me I would no longer purchase Frigidaire products, and I got the same response. Im not looking for a free washer here, just some help to get this one fixed and keep it operating.

I had my Frigidaire appliances installed 1.5 years ago. I bought the four-appliance deal for $1,700 after rebate. Just recently, my oven just stopped working from one day to the next. I literally used it once about 6 months ago. The control panel just went out. I thought it was off because of a power surge in the neighborhood. But I realized that if that was the case, the clock would have turned back on eventually by itself. But it never did. The gas burners work fine. When I called Frigidaire, they said, Sorry, youre no longer under warranty. I asked them to send a tech out at their expense since the stove was only 2.5 years old and this was obviously a defective appliance. They said no. Whats more upsetting is that I had just thrown out my old stove which I held on to for a while because I was worried about buying new appliances. And boy was I right. They just dont make anything like they used to. My old one was over 10 years old and it worked fine. Frigidaire has terrible quality and I would never purchase it again. Oh and my dishwasher doesnt work right either. Thats about $900 down the drain for those two items. Thanks, Frigidaire! Im not even going to bother trying to fix it. Maybe, I can sell it for parts.

I purchased a Frigidaire 22.2 cu. ft. side by side refrigerator from Best Buy. I have no real complaint with Best Buy or the refrigerator. My issue is with the Frigidaire Parts Department. I called them to obtain the correct part # for the water filter as the time to order light was on. The woman in the Parts Department gave me the part #. As I ordered the water filter from Best Buy. When it arrived I followed the instructions: remove and dispose of old water filter, install new water filter. After the old water filter was thrown away, I attempted to install the new one and it did not fit.I called the Frigidaire Parts Department and spoke with Ashley. I explained what had happened and asked that they comp me a water filter being that they gave me the wrong part # to begin with. Ashley explained to me that because I did not buy it from them they can not comp me the item. As well, as it is a special order item it will not be available for 10-14 days. This I found strange, because after I got the correct part # (hopefully) from Ashley, I ordered it from Amazon for next day delivery. HORRIBLE Customer Service.

We bought Frigidaire microwave thru Jeff Lynch Appliance, Greenville SC. It came with steel rack and glass round turn plate. On first day we put small bowl on the table with rice and biscuit the rack to warm up. It started sparking and burn edges of rack along with burn marks on the plastic tabs holding rack. Called Jeff Lynch. Platinum service tech came. He called Frigidaire tech dept and was told the Frigidaire can not warranty mis-application, we are not suppose to use rack. Jeff Lynch took same attitude. The tech said he can touch up burn marks. We had Maytag Microwave for over fifteen years and it had rack and turn rack. Used it exactly same way. Never arch. Few weeks ago it quit on us and we replace with Frigidaire. What a mistake we made. You are wasting your money with Frigidaire product and dealing with Jeff Lynch.

We purchased a new fridge in Nov 2017, did not use until March 2018, due to repairs being done on house due to hurricane Harvey, moved in late March of 2018. Within 3 months icemaker quit producing ice, this was a black stainless side by side. Repair came, fixed. Now black stainless is coming off handles, called repair and they wont fix due to being cosmetic and warranty doesnt cover, want 98.00 for handle. It is just my husband and me, no kids. Dont Buy!

I bought a new house 2 years ago with a kitchen full of Frigidaire Professional Series appliances. Recently the oven convection fan started to sound like an aircraft engine. The entire fan assembly had been replaced along with the motor; it now only sounds like a semi truck in my kitchen. The repair tech called Frigidaire from my house and was told that is the way it is so shell have to live with it. This is the third appliance that has been problematic. The gas range burners still dont work properly, after 3 attempts to repair. After only one year, I replaced the dishwasher with a Bosch, which I love. There will never be another Frigidaire appliance in my house.

I just ran across this website and had to give my review of Frigidaire appliances that I bought as a full set for a kitchen overhaul. The oven door was the first hint of quality issues. I discovered a spot of rust around the oven window but underneath the coating. It was visible but still felt smooth. I called Frigidaire support and they said it was out of warranty and I must be allowing moisture to get inside the door. I advised them that while I was aware that moisture causes oxidation I was having trouble with the concept of maintaining sufficient moisture upon a vertical surface on the door of an appliance that creates heat being the cause of the oxidation. They finally offer to replace the door skin but only if I used the approved appliance vendor that charges $90 per hour. The skin was only a little over $100 so I decided to save my money towards the purchase of higher quality appliances.My next issue was the microwave which caught on fire at slightly less than three years of age. Based on my previous experience I did not bother to call customer service and was just thankful that once the wiring burned up the fire extinguished itself. (BTW I did not replace the microwave with a Frigidaire, duh!) The final comment is that I just lost a burner on the stove top. The Frigidaire appliances are about 5 years old now. I cant help but reflect on the 30 year old electric GE range on which I never replaced anything.

Microwave beeps 3x then again, and again. I know its done. Also, waited to after installation before removing blue plastic, ripple in door. Appliance store notified and claimed would replace door. Been over a month now. Ice-maker makes large cubes that get stuck in chute before releasing all at once. Dishwasher, soap remains in door, switched to powder. A little better. I like the stove.

I bought a new Frigidaire refrigerator with over $200 off and the unit will not cool below 60. The freezer goes to -20 but not the food area. I was told to try all kinds of tests like unplugging the unit, wait 5 minutes, plug it in and turn the thermostat all the way up, then down, then up again, then down..... all to no avail... From new Lowes wants to send out an appliance tech to fix my new fridge. No, I just want my money back. I will buy anything other than a Frigidaire.

Brand new washer/dryer combo - The washer died in three days. I called in and they referred me to an authorized servicer. I waited four days for him then needed a part. Still waiting on day 17. I now called Frigidaire and said, Please just take back the machine. They said no. My retailer was ready to do a swap, but Frigidaire wont authorize it. My retailer should have stepped up and helped me out, but they are lame too. No one cares that I spent good money and got the shaft. I said, How could you allow it to drag on this long? They said, It is our policy. I said, Screw your policy. I will never buy this product again. So as soon as they are fixed, hey goon Craigslist and I am getting a different brand. Dont buy Frigidaire. Its all junk.

Frustration is buying an appliance that is covered under warranty. When the product breaks... Getting TERRIBLE customer service. I have a dishwasher in a rental home. It is leaking... You can see photos of the ceiling damage it has caused. They have sent 2 of their people out. I have paid for my own person to go out who was able to diagnose the problem. It is an intermittent leak so it doesnt leak all the time. No resolution. No new appliance, no fix to my product. Just this back and forth over which time my tenants dont have a dishwasher. Its been going on 2 months. I finally told them Take the piece of crap out and shove it. I will just buy a new one BUT NEVER EVER FRIGIDAIRE.

First of all. How the hell does this company have so many stars when every review on here is horrible?? I bought a Frigidaire dishwasher from Lowe’s and I’m going on over 3 months waiting on a part to fix my BRAND NEW dishwasher. Service technician said I need three or four parts for my brand new dishwasher. I have now had a dishwasher Since September 23rd and have never been able to use it. I have spent hours on the phone with these horrible customer service people who do absolutely nothing help and get and attitude when I explain how ridiculous it is to be waiting over three months for a part for my new dishwasher. Also I called Lowe’s who said I simply need to get a Return Authorization Number from them am they will take the dishwasher back. Frigidaire want me to give them time to see if they can find the part before they will give me the number. Is 3 month not giving them time? I was told today the part is on backorder and they have absolutely no clue when the part will be available. What kind of customer service is that? No ETA. Just sit around for a few months and somebody might make the part I need one day.

I will never purchase another Frigidaire product for the following reasons: 1). After two years, the interior light switches failed, causing the lights to remain on after the doors were closed, resulting in the bulbs burning the top of refrigerator compartment. Repairman couldn’t fix them, due to the fact that there are no cool bulbs to replace with. I still have no lights in fridge. 2). The auto ice maker has no overfill shut-off, until you discover that when door is opened, the ice falls underneath the freezer, and the door won’t close until you remove spilled cubes under the freezer; accessing the spilled cubes is a nightmare, for which I now have a special homemade device for this job. 3). Now that fridge is “old” (2012 purchase), water is leaking to bottom of freezer compartment, the freezer jams if it’s not removed. Every 5-6 days, I must empty the bottom drawer of freezer, get down on hands and knees, chip away 1/2 inch of ice from freezer floor, then re-pack bottom drawer!4). Upon calling Frigidaire about the last issue, representative advised me to “purchase a new one, it’s old”, which I definitely will, however, not from this company or any of its affiliates!

In May of this year I purchased one of this refrigerators for use in my own home. It arrived with a cracked fruit/vegetable drawer, and I called to have a new one shipped over. I had to do this twice before I received a drawer that was not cracked before arriving at my home. Recently, one of the 1/2 gallon door bins developed another large crack. This time, calling their customer service I was told that such an issue was outside their warranty terms (since it was not akin to a failed motor, leaking coolant system, etc.). Things like bins, trays, & handles are only covered by a 30-day policy. I was informed that I could order a new bin from them for $42 (plus shipping, I assume).Overall, I have mixed feelings regarding my experience with this refrigerator & with Frigidaire. The fridge keeps a stable temperature and so does its basic job, but many of the components (drawers, bins) appear to be of poor construction quality as they are made of plastic that is too thin and are therefore brittle. Their warranty policy seems to be specifically designed with this in mind, so as to minimize the companys responsibility for their own penny-pinching.

I redid my kitchen and bought the Frigidaire professional series range, fridge and dishwasher. The 1st stove had to be replaced within a month for electrical problems, 2nd stove the wire was shorted out and the burner did not work. The fridge drawers were put together with tape from the factory and were broken. Sent me new ones, wrong ones. I have owned Frigidaire for over 30 years. They have gone downhill and I would never buy their appliances again. Also, dealing with customer service - you are on hold for 20 minutes. Some people are rude. Some are nice. I was swayed away from Samsung and LG because all the dealers told me you cannot get repair people to fix them. I dont know what I would next time. I was also suppose to get an extended warranty for 1 year parts and labor on the range. Havent seen it come through the mail yet.

Went with Frigidaire gallery kitchen appliances, and everything is sub par. Dishwasher has broke twice, fridge also and now the stove quit working the day before Thanksgiving, 2 years old. Will never buy Frigidaire again.

I had a lemon of a fridge. They paid for labor to have it looked at then told me I would receive a new one in 10 days. After 10 days I had heard nothing. They will not call you back or offer to even help just throw you in a circle to talk to other people. Long story short 3 1/2 months later I personally had to drive to a shopping facility to get my (installed fridge) because they couldn’t ship without more paperwork from Frigidaire. Taking to Frigidaire they said waiting on my payment that they already had. Do not use Frigidaire. I will never recommend them with the headache it caused. I should of just went and bought a different brand.

I bought my washer and dryer 2 years ago. I have always been a fan of Frigidaire. As matter of fact I have a stove and fridge that are Frigidaire are working fine. However our dryer heating element burned and not working no more. Called Frigidaire. They could not help us. Asks us to call a technician. Now the service to repair will be costing us close to 400$. Its a total joke.Now we bought these 2 years ago close to 2500$ and now I have to put 400$ for repair. I have a newborn of 3 weeks and we have lots of laundry to do and stuck debating about what to do. Its sad but Frigidaire lost a loyal client. I was a big believer but no longer. Never ever that I am purchasing Frigidaire anymore and my friends and family will hear from this. Poor customer service and products.

I purchased a front loading Frigidaire washing machine approximately 18 months ago. It came with a one year warranty. Several weeks ago it ceased spinning properly and then not at all. The repairs cost me $348 on a machine that had cost approximately $600 new. It has had no heavy use in the intervening period. I see online that this problem is not uncommon and recommend that anyone considering buying Frigidaire appliances think twice before doing so.

We bought this refrigerator and the noise of the unit is very loud. The unit works perfectly but because of its design the unit produces more noise from its compressor than any refrigerator Ive ever heard. If I knew this I would have opted for a different refrigerator. The so-called stainless steel is not stainless steel and if at any time the protective finish is compromised on inside or outside it will rust. Its not right that you can say stainless steel and the metal is not stainless steel. To prove this point you should not be able to have strong magnetic properties with stainless steel because of the lack of iron in the material and yet the so-called stainless steel does work as well as plain steel which will rust. I hope this helps other unsuspecting consumers when they meet with fraudulent marketing tactics that we all must deal with more than ever today.

In February 2018, after seven years of owning a basic cheap model dishwasher (that was working fine), we decided to upgrade to a Frigidaire dishwasher. What an awful mistake; our nice, new, fancy dishwasher stopped working this week. We had a repairman out and were informed that the dishwasher needed a new motor. That is absolutely ridiculous - the dishwasher gets very little usage but is now totally useless to us. Do not, do not, DO NOT purchase a Frigidaire dishwasher. Frigidaire has been in business for years and you would think they would have gotten it right by now. When I was growing up there were a few products that everyone loved: Frigidaire, Tupperware and S&H Green Stamps. (I am really dating myself) S&H Green Stamps are long gone, Tupperware is almost exclusively online and Frigidaire no longer equals quality. What a sham and a shame.

Bought all new appliances for our house when we purchased it. All were Frigidaire. The Refrigerator didnt last 6 months. The control board, fan and ice maker went bad. We had it repaired under the extended warranty plan we purchased from Lowes. The repairs lasted a couple weeks and it failed again. This time the whole refrigerator was replaced. The new one was no better. 2 ice makers have failed and now the control board is failing and we have to listen to it beep day in and day out. Reset button and alarm mute both dont work. The fridge and freezer are working properly but the board doesnt. Stay away from Frigidaire. Even our dishwasher and dryer are constantly having issues. It has gotten so bad I removed the dishwasher and threw it away.

I contacted a repair service recommended by Frigidaire. They checked the appliance and ordered parts. When they came back and removed microwave - found it was burnt out and notified the company immediately on 6/9/14. Told me if I didnt hear from Frigidaire in a couple of days to contact them with ref. number. I contacted Frigidaire after 3 days and was told by a lovely lady the paperwork is not processed yet but she will do it and give them a week. I called back a week later and was told by that representative they were waiting for pictures etc before they can process my claim. No one told the repair company or myself this was needed. Now I have to wait for these to be processed again. Repair company emailing today. Each time I called Frigidaire I had a minimum of 20 minutes wait to talk to a representative. I have gotten Frigidaire products in past and purchased the refrigerator and top oven at the same time as the microwave but I will not be purchasing any Frigidaire products again!!

The door of our stainless steel range (purchased in 2009) is rusting. Frigidaire says its cosmetic and wont fix it.

Purchased a Frigidaire cooktop stove in 10/19/2019. Model # FFGC3626SSE Serial # 3F92501805. Order #**. At Home Depot. A week ago. I turned on one of the burners and I couldnt turn it off. Had a panic attack that I couldnt shut the gas off. The knob just spun around on the shaft. I pulled off one of the other knobs and used it to shut the gas off. I looked at that knob and it was cracked too. The other 3 knobs were split also. One more is ready to brake. I’m afraid to use my stove. All 5 Knobs are defective! I read CNN said Frigidaire is closing their Memphis factory, and laying off 530 people in 2020. Not good. Frigidaire customer service told me knobs were considered cosmetic and not covered in the 1 yr. I asked how can such an essential part of the stove be considered cosmetic? No knobs. No gas. No cook! All I got was I would have to pay out of my pocket for 5 new knobs. Cost $221.63 and they were out of stock. I would have to wait till May 28. Told her that was not acceptable. Said they would give me half price if they could find another co. to get them from. Was told today (4/1/20) they couldnt. Now, because they couldnt get them anywhere else, the half price was off the table.I did some research and found a co. (Marcone) that has 19. Told Frigidaire. They said they didnt do business with Marcone a nationwide co. They took my info and said they would look into it. Still waiting. I have a cooktop stove with one burner out and 4 others ready to go out and no help in sight, without having to paying 1/3 the price of the cooktop and wait almost 2 mo. for knobs. Ill never buy another Electrolux product again!! In January my daughter bought us a Frigidaire refrigerator. Had one in the 80s. It lasted over 10 years. Bad mistake. I feel it’s a ticking time bomb.

I bought a set of products including dishwasher, fridge and stove from Frigidaire. Purchase about 2 years ago. Fridge is bottom freezer, the bottom piece plastic is broke off, the ice machine works about 50/50. The dishwasher has rusted out, the stove is holding up well as well as the mic. I would not recommend the products. I will stick to Samsung or GE.

I purchased a slide-in stove, built-in microwave, dishwasher, refrigerator with freezer on bottom all professional series 3 years ago. I have had nothing but trouble with all of them since I bought them. I will never, never purchase any Frigidaire appliance again.

Buyers beware! We are thankful we are able to return our refrigerator. So Very grateful to Best Buy! The positives are that It appears to do what it’s suppose to do, we Love the water and ice, and it looks great BUT we purchased this fridge under a month ago and I have never heard a fridge be so loud in my life! It sounds like it’s making popcorn! Then it knocks, it pings and squeals. It’s actually loud enough that it wakes me up more than a couple times during the night. We asked that a repairman come and take a look to see what they could do and they said this is normal for this brand! I’ve never had a refrigerator make noises like this before!

I purchased the fridge a year ago June 2019. Within 2 weeks started freezing food. In one year I’ve called 6 times, they ignored 2 messages, they have replaced same part 3 times last time in June 2020. Within 2 weeks started freezing food again. Called told me I was out of warranty. I said no warranty was extended another 6 months. I got hung up on. Wrote review on Frigidaire website and they responded with this.... Hello, Thanks for bringing your concerns to our attention. We apologize for any matters you have experienced due to your refrigerator not working properly. We would love to make sure this matter is resolved. Be on the lookout for an email from us shortly.Bianca.... Now July 23 and no word! Fridge still freezing my food and they have refused to replace fridge! $2000+ dollars down the drain! Don’t buy Frigidaire crap made in Mexico!

You may as well hand wash your dishes, several dont come out clean. Forget pots and pans, your wasting your time putting them through the cycle. 2nd fridge that the ice maker failed, its only 1.5 years old but out of warranty. $400 later and I have ice that wont come out the door. After a lifetime of using Fridgedaire products I will be moving on.

We bought the Frigidaire Professional Series package from Build.com and since we installed everything in our new home we have had unresolved issues, dozens of service repairs and no resolve on multiple issues. The refrigerator makes loud noises (sounds like an airplane jet & chirping sounds). The oven racks do not slide in and out with ease and are scraping the coating off the inside of the oven and the surface cooktop is discolored with rust. Frigidaire did replace the range with another but we have the exact same issues again. The dishwasher never dries out and Frigidaire told us to leave the door ajar in between wash cycles.Every time we call Frigidaire we have to explain our situation over and over. The representatives just keep sending service repair out to work on brand new appliances. 4 different repair companies have been to our home since July 2016 when we moved in. The repair shops have even contacted the Frigidaire factory technicians to tell them we need a full refund on everything and Frigidaire declines the request. We have filed a complaint with the FTC and tried so many times to get our money back. Every time we request to speak with a supervisor who can resolve our problem they tell us we have no one else to talk to. Frigidaire refuses to own up to the defects in the Profession series line. Frigidaire does not stand behind their products.

I purchased my electric range stove in July of 2019. On January 5th 2020 my stove sounded like a bomb going off. The glass exploded out the top burning my sons face and hair destroying my floor, burned my cabinets and destroyed my above range microwave. I have now been told that this is a normal issue and it is a user error because apparently to much heat or something accidentally boiling over can cause this to happen. I was told that you can find this in the user manual that if it gets to hot or something boils over it can do this. I have been searching this manual to find this B.S. of a statement with no such luck. Frigidaire has been the worst company to deal with and for them to tell us that to much heat on the stove and it exploding is a user error is beyond disgusting. I am thankful that my son was not hurt worse and my house did not burn down. I do not recommend Frigidaire to anyone.

Bought a fridge three years ago, and the ice maker has NEVER worked...spent $1,500 on an ice box, and the damn thing doesnt make ice...never has made so much as a cup full! Worst company I have ever tried to deal with. I have now spent about $1,000 on the fool thing, and it still will not make a cube! Save yourselves, do not get a Frigidaire... Worst ever appliance and WORST EVER customer service. Really, just do not buy it!