I am waiting on my 2nd service call. The dishwasher is 3 months old. It doesnt get the dishes clean. The 1st tech told me to run the sink faucet until the water was hot and only use a certain detergent. In all of the homes I have rented or owned I have never had to baby a dishwasher. I wish I had read the reviews. We are a family of 2 and almost always grill. This dishwasher cannot handle barely dirty dishes. I made a purchasing error.

The door of our stainless steel range (purchased in 2009) is rusting. Frigidaire says its cosmetic and wont fix it.

Have a $3000 + refrigerator that BOTH the crisper door fronts separated and are now unusable. First drawer broke at 18 month. Second drawer broke at 20 months. Just my wife and I, no kids banging them. They are cheaply made. Called customer service. Of course was told that it is out of warranty. One year. I tried to tell the rep that according to research this is common issue for this unit and that drawers have been replaced outside warranty. Was offered to buy another drawer that will break in 18 months. Got nowhere. Told him he left me no choice than to go on social media. Asked him to hold on so I could get some paper to write his name down. He hung up on me. Was transferred to the survey which conveniently could not hear my verbal answers or receive any keypad input so I could not leave a poor rating. They are not going to address ANY needs out of warranty for known defects with their product. Good luck.

My husband and I just bought our first home. We went to home depot and purchased a washer, dryer, and stove. We made our purchase the Saturday before thanksgiving. Unfortunately, our first delivery date was delayed and a week and a half later I received my washer and dryer but the stove was damaged :( they gave us a new delivery date of Dec 16th for our new Frigidaire stove. They came yesterday and installed it, I was so happy to finally have my stove. Well anyway, today I woke up and put my oven on. The troubleshooting directions said you should turn oven on 400 for 30 min to help alleviate any smell and to break the oven in. So I did just that. The morning went on, I took my daughter for a walk and came home and put her for a nap. The next thing I knew my carbon monoxide detector was going off!!! I opened doors and windows, grabbed my daughter and out of the house we went. I called the fire department. They found out it was the oven, not the range. They said, You need to call where you got this and have them come and get it, the stove is faulty. See this machine, and it started to go up and up when he turned on the stove. When I called to have this deathtrap removed from my home and replaced they told me Dec 23rd. Needless to say, I went to a different stove to purchase a stove and also a different brand. I could have died, my daughter could have died. Frigidaire didnt care, didnt help. Im so glad and thankful nothing bad happened but I will tell you, after this experience I will never buy a Frigidaire. I have many years left to make purchases and Im a hairdresser so many people will hear this story. 1 positive experience reaches 1 person whereas a negative experience reaches 10. I sure hope thats enough for them to see the error of their ways.

We purchased our Frigidaire convection oven at Home Depot about 3 years ago. It has worked great till tonight. We were baking potatoes for dinner (in what we thought was a 400 degree oven) when, after about 30 minutes, the oven started beeping non stop and 'F10' was flashing on the display. The stove top was very hot to touch and a strong electrical smell was filling our house. The oven window was dark brown. I opened the oven door, thinking there was an oven fire and the heat that came from the oven was overwhelming! I was unable to turn off the oven, so my husband finally tripped the breaker. After reading all the other reviews, we will be keeping the breaker off and getting a new oven tomorrow!!

FEB27S5DBB Wall Oven temperature set point runaway. Oven could not be shut off at control panel (off/on) button. Oven temperature continued runaway exceeding 500F and climbing. Had to trip electrical breaker to shutdown oven. Frigidaire failed to acknowledge unsafe design could have burned down my house. They would not take responsibility for cost of repairs which was $450.00.

I purchased a Frigidaire upright freezer in July of 2021. By the end of December, the freezer had an indicator light blinking which mean the temperature was dropping inside. I had almost $400 worth of food which was thawing and had to be thrown out. This happened New Years weekend, and I was not able to contact Frigidaire until Tuesday, January 4th, when they reopened from the holidays. They sent a technician immediately out the next day, January 5th, and he noted that 5 different components of the freezer had gone bad and needed to be replaced. He also mentioned that hed had over 20 different calls on the same freezer, which the same issues with the 5 components failing. I called back to Frigidaire on January 5, 2022, and told the representative that five components failing was not a fluke but a defect in the unit. I also noted that this model freezer was discontinued....I wonder why? The representative told me that if they were unable to order the five components within 7 to 10 business days, I could get a refund. No one contacted me and I called back on the 11th business day, which was January 20th. I spoke to both a representative and her supervisor and they told me that I would not receive a refund, but would simply have to wait until they received the backordered parts. I asked her what timeline would be reasonable, and she said she didnt know, I would just have to wait! I demanded a refund, and she refused. She said the only way I would get a refund is if the technician declared the freezer unrepairable, which, clearly they will not do. All the while, I am without a freezer, lost over $400 in food, and the 1 year warranty is ticking away. By the time the unit is repaired, I will then be out of warranty and out of luck not if, but when it breaks down again. All I was offered is $100 in food replacement. I want a refund and want this freezer declared defective.

We purchased over $4,000 of new appliances when we remodeled our kitchen in 2010. At the time, Frigidaire was the only company that produced a smudge proof stainless counter depth refrigerator. This is by far the worst buying decision I have ever made after buying appliances for 40 years. The dishwasher racks and the stainless front panel began to rust at 3 years old. The refrigerator never ever cooled properly causing to lose produce to freeze and spoil. The temperature constantly fluctuates, consequently, your temperature control does absolutely no good. If you lower the temperature to keep products like milk, butter, jellies, etc., at 37 degrees the produce compartments go below 32 degrees. We just paid a $430 repair bill for a new control board and we still have the same cooling issues. There is most definitely a design flaw with this refrigerator! The microwave had to be replaced due to failure. It simply stopped at 4 years old. The slide in stove has not caused any problems except for cleaning the glass top surface which requires more work than the floors. Everyone that reads this review should believe every word and please take my advice... STAY AWAY FROM FRIGIDAIRE!!!

We start out looking for a dryer that was not a basic model or a blown up bells and whistle's model either. This is a great intermediate appliance for it's money. The features in the quietness of this machine make it worth the price.

While running dishwasher I could smell something burning. Pulled it out and the bottom was in flames. Called and Frigidaire service rep came out and I was charged the service call only to tell me it was burnt beyond repair. They sure were not concerned that I could have lost my home. REALLY DO YOU THINK I WOULD EVER BUY THAT MAKE AGAIN? I WILL MAKE IT A POINT TO LET MANY PEOPLE KNOW HOW CONCERNED YOU ALL ARE.

We have had the refrigerator for less than one year. The ice maker leaks into the refrigerator and the ice becomes one. The ice maker was replaced one time and three times it is either a new gasket or this time they used silicone to seal it. The fourth time was Saturday, April 30, 2016. He used an adhesive to complete the seal. By Sunday, May 1, 2016, it was leaking again. There is a serious flaw in this refrigerator. Please do not purchase this model refrigerator. Do not purchase Frigidaire. The last call to them was I dont open the refrigerator enough to let warm air in. Such an unprofessional company. Move on. There are so many reputable companies. I am trying to get the refrigerator replaced. CONSUMER BEWARE!

We bought our Frigidaire dishwasher in August 2019. Immediately, the 3rd rack, top rack was difficult to close, constantly getting hung up on the upper spin arm. Well, the spin arm fell off, we needed to order a new one, and remove the upper rack permanently. This past spring, the connection hose leaked, my husband replaced that as well. 5 days after the warranty expired (1 year warranty) the middle spray arm fell off. There is absolutely no way to reattach it. I tried contacting Frigidaire, but calling them just runs you in circles, back through the same recorded loop. Chat on line does not work at all. I emailed on September 5th, and response back was they were getting higher than normal volume of emails, theyll get back to me when they can! No response in 3 weeks from the email. I went on their Facebook page to comment on the lack of customer service and that their dishwasher is a waste of money. I noticed a message box open and have been conversing with someone at the company. On 9/17 they messaged me that they would have a repair person come out and the company would cover labor and parts, offered this as a one time only, since it was out of warranty for 5 days when it broke again. I have not heard back from them, gave them dates that were convenient for us, which Frigidaire requested. Today is September 25th, and I am not getting any response when I message Frigidaire. So we wasted quite a bit of money, will never buy or recommend Frigidaire to anyone. I now need to replace this crap piece of equipment.

Bought all new appliances for our house when we purchased it. All were Frigidaire. The Refrigerator didnt last 6 months. The control board, fan and ice maker went bad. We had it repaired under the extended warranty plan we purchased from Lowes. The repairs lasted a couple weeks and it failed again. This time the whole refrigerator was replaced. The new one was no better. 2 ice makers have failed and now the control board is failing and we have to listen to it beep day in and day out. Reset button and alarm mute both dont work. The fridge and freezer are working properly but the board doesnt. Stay away from Frigidaire. Even our dishwasher and dryer are constantly having issues. It has gotten so bad I removed the dishwasher and threw it away.

Frigidaire Gallery Series purchased in October 2013 are bad. Purchased Dishwasher, Microwave and slide in Oven cost approximately $4300. Today, March 28th, not three months since installed, My Microwave has been pulled off the wall as it has per the service Person a bad magnetron and there are probably more issues. My dishwasher has a bad sprayer arm which doesnt drain before cycle complete causing all the lower clean dry dishes to be soaked all over again. This issue had two service calls and an order for a replacement sprayer arm but still the same issue. As per the service folks, the engineering team has been advised they are looking to correct the issue. The oven grates have rubber tips that melt and now there is constant vibration. A kit is available but it doesnt address the issue. I am now out a microwave. Have to be real careful whenever I am emptying the dishwasher and the stove grates vibrate whenever I turn on the oven. Looking for productive comments. No trash talk. I can do that myself. Yes, I have contacted the Frigidaire website with my warranty issues.

When I moved into my house in July 2012, the Frigidaire kitchen appliances were all new: refrigerator, gas range, dishwasher, and microwave. They were the lower-end Frigidaire models -- but I was okay without having any bells and whistles. I registered them all right away. Within 6 months, one of the refrigerator door shelves had cracked in half (apparently a gallon of milk was too heavy for it), so I had to buy a replacement part. Within 18 months, the door switch on the microwave malfunctioned -- which meant that anytime the microwave door was closed, the microwave turned on! (Thank goodness that happened while we were home, or I imagine my house would have caught fire!) It was past the one-year warranty, and customer service was horrible and unhelpful. I would have had to pay a minimum of $150 to have it even looked at, plus the parts and labor, plus the cost to have a handyman take it down and then put it back up.The customer service representative even admitted that it wasnt worth repairing. I gave the broken microwave to the metal recycling guys and bought a Samsung (which I love). Now, a little over 2 years since I moved in, the glass inside the oven door SHATTERED when we turned the oven up to 425F to make a pizza. (I have a photo but I am not able to upload to this site.) Im thinking there must be a faulty seal in the door, but I really cant be sure how this even happened. Glass particles are falling out of the bottom of the door, so now we have to be careful when we walk in the kitchen. I am going to demand a new oven door from Frigidaire customer service: But at this point, Im saving up to buy a new gas range. I will NEVER buy a Frigidaire product again.

After about 4 months, one of the plastic shelf supports broke in half. That was replaced, free of charge. Then, when the fridge was a few weeks shy of a year old and STILL UNDER WARRANTY, one of the bins on the door broke. The plastic snapped. Frigidaire wont replace under warranty because it is considered cosmetic. I think that having a bin on the door is functional, not cosmetic. I had to purchase a new bin, wouldnt even give me free shipping. So far, they have sent me two replacements, both arrived broken. Plastic part, shipped in a cardboard box without any bubble wrap or padding at all. No wonder the parts are broken in shipping. Not sure where to go from here. Already sick of this fridge and the horrible service. Oh, and the ice maker is so loud!!! But at least it works. So far.

I purchased a Frigidaire Gallery gas Range from Sears. In 4 months the touch pad stopped working. First one number didnt respond. So, we stopped using the 1 digit. Soon another then another stopped working. The Sears warranty was invalid. So I replaced the $120 touch pad myself. While taking out the old part I noticed how poorly the thing was put together. All the screws were over-torqued cracking the plastic parts in many places. I replaced the touch pad and it worked fine.Then 2 more months went by and the electronic brain shorted out in a thunderstorm. Again, Sears would not do anything about it so I replaced the part myself. Now the new Sears replacement touch pad is starting to not work again! We now have to cook without the #3. So 350 degrees is 400 degrees or 299. It is so frustrating. We bought a whole suite of appliances. Frigidaire dishwasher was so bad that we had Sears come and get it the day after it was installed and they replaced it with a Kenmore when I complained repeatedly. The refrigerator works, but is noisy. I will never shop at Sears again and I recommend that you buy nothing there. They do not back up what they sell!

I just want to let you know about Frigidaire products! I purchased an entire kitchen suite one year ago, the Frigidaire Professional Series. Within four months, the refrigerator broke. When the repairman came, he said he couldnt fix it, and I was issued a new refrigerator. However, since they had to get it from the original place I purchased them, I had to wait about a week for the replacement. Oh, and no, they did not replace any of my food, which I lost. They told me that is not covered! Less than a year after the purchase, the dishwasher began to leak all over my pergo floor, so I had the repairman come, which luckily, it was still under warranty. Less than one month later, on Christmas eve, when I had all of my Christmas eve dinner plates in the dishwasher ready to wash, once again, the floor flooded, leaving me with a bunch of dirty dishes, and a flooded floor. Nice, right? Its just what everyone wants to do for the holidays! I called the repairman, but I also contacted Frigidaire to see if they were going to stand behind their products, and they told me they couldnt pay for the labor, because the warranty was over by about three weeks! Really, are you kidding me? They finally agreed, after I threw a fit, that they would cover the repair of the dishwasher. I had, for 11 years previous to this, Sears Kenmore products, and never had the repairman at my house for them! I am so surprised that Electrolux would even be connected with such terrible products! I wouldnt purchase a toaster if it had Frigidaire on it! I have sent an email to their corporate office, and hopefully one of them will have the decency to call me, regarding their products.

I bought Frigidaire upright freezer (m# FFFU20F2VW) 9 months ago. It died last week. Service man came out and said this happens a lot with these (model? brand?). He said that Frigidaire should cover THIS repair. but with the same part number as what just failed? So in 9 months it will be another $400? Frigidaire is giving me a lot of double talk and telling me to pay for insurance. $200. Adding up fast. Dont know if there IS a good brand out there, but it obviously is NOT Frigidaire.

I purchased a custom size Frigidaire cook top stove, and paid over 1200.00. After just 4 years of minimal use, the oven heat was measured 110 degrees colder than the usual 350. The repair man had to send it out for repairs and it will cost over 400.00 to fix it. I called and left messages at the customer service department, all to no avail. I dont expect to have it fixed for free since it is 4 years old and not 3, however I thought Frigidaire was a reputable company who would like to stand by their products. The run around I received was unheard of and I maintained civility at all times. I am very disappointed with Frigidaire, will never buy another product or recommend them to anyone.

In November 2009, I purchased Frigidaire Professional Series All-Refrigerator (17 cu. ft.) $975 and Frigidaire Professional Series All-Freezer (17 cu. ft.) $1,005. These are units that are designed and capable of being built in. The units were not delivered until January 2010 (as requested). They were manufactured in December 2009. In August 2012, less than three years after manufacture, the freezer failed and could not be repaired. A freezer full of food was lost. Frigidaire no longer made the 17 cu. ft. units. Although the warranty had expired, Frigidaire gave me a $1,045 toward the purchase of the only viable alternatives, that is 19 cu. ft. units that could fit into my pre-existing cabinet hole. The two replacement units cost me $3,128.89. I paid $500 for the units to be installed as the cabinets needed to be refit. In May 2013, ten months after the replacement purchase, the refrigerator failed. A refrigerator full of food was lost. After lengthy communications, including writing a letter to Jack Truong, the CEO, and working with Kimberly**@electrolux.com (706-651-7904) a third-level customer service representative after 5-6 days after three service repair visits, Frigidaire agreed to replace the unit at no cost. I was also contacted by Rita**@electrolux.com (706-651-7011) as a result of my letter. Frigidaire will provide me with up to $150 for installation of the new refrigerator. To date, I have paid: 975 Original Refrigerator 17. cu. Ft., 1,005 Original Freezer 17 cu. ft., 3,128.99 Replacement Refrigerator and Freezer 19 cu. ft., 500 Refitting Cabinet Costs and 1,045 Frigidaire credit toward replacement purchase. Therefore, after less than four years, for two Frigidaire Professional Series appliances, which I purchased with the reasonable expectation that they would last at least ten years actually more like 15-20 years, I have paid out (after deducting the Frigidaire credit) $4.563.99 plus lost all the food in two appliances. The original units cost $1,980, so I have paid more than twice the cost to date.Frigidaire is very comfortable with this situation and believes it has been overly generous. All the exchanges were polite. I certainly would not buy another Frigidaire product. I did try to get Frigidaire to take back both units at the price I paid ten months ago so that I could purchase appliances from another company. It refused. In my view, Frigidaire should stand by its products. No one purchases such units expecting them to fail within such a short time frame, regardless of the warranty. Thats the story.

I have had to call them out to adjust the doors. On the second trip I also pointed out the crisper drawers. The wheels are cracking and falling off. I was informed that those parts are not covered under my extended warranty. This was a very cheaply made refrigerator but an expensive one. It is so shoddily made. I only purchased this brand because the rest of the appliances were in the kitchen when we bought this house last year. Never again will I purchase one of their poorly manufactured refrigerator. If I want to fix it I would have to pay 187.00 I was told by the repair man. Its just over a year and half old. There are 2 people in the house over 60 so it was not abused. I have never in my 40 years have had a fridge repair. One fridge lasted over 20 years. Because it was a Whirlpool. Model Number FFHB2750TD Serial Number 4A91210068. Now I will go and post other reviews as well as file a BBB report.

New fridge/stove in spring 2017 with extended warranty. Both the fridge and stove broke down in the first year.. The fridge had many issues as has stove. Got money back for fridge..now stove rusting and being repaired. Junk.

I purchased a Gallery Refrigerator from Frigidaire on 11/30/14 and took delivery of the refrigerator 1/18/15 due to my home being remodeled. Upon delivery the refrigerator crisper drawer mounting brackets were broken off completely (essentially the side walls were punctured). I then called Frigidaire Customer Service and they sent a tech out who evaluated the unit and deemed it non-repairable. It is now 3/12/15 and I am still stuck with a refrigerator that is broken despite the fact that I purchased a brand new unit. In order to use any of the drawers - I have to pull them out of the refrigerator and put them on the ground to remove or add items and then put the drawer back into the refrigerator. Every week for the past 5 weeks their customer service has assured me that this should be resolved in the next 24-48 hours - but I get nothing. I am extremely upset at this point. I would not recommend anyone to purchase from this company and I could not be more dissatisfied. I am still waiting for a remedy but nobody over there seems to care despite the fact that I gave them my money. I need help!

I purchased the microwave in November 2017. The door was opening with a bit of difficulty but I thought it was normal. Later on, I had to try 3-4 times to open it once. On Feb. 12th I called and they send a repair service company. The repair man wrote down 2 possible reasons: the door per se was damaged or it looked like the bottom door bracket was bent. He said that hell order a new door. If the issue will continue after that, Frigidaire will have to replace the microwave since the bracket cant be replaced.I waited 6 weeks for the door for it was on the backorder. Finally, the repair company received the door but it was broken... I waited another week, until they got another one (from the batch that was now in the Frigidaires stock). He installed the door but the issue persisted. So he said hed call them the next day and ask for the microwave to be replaced. He (and unfortunately I) did not think to try the microwave after installing the door. After he left I called his company because the microwave did not run at all, even with a hard-to-open door. He arrived after a few days and found something else was wrong (besides the door), namely a door switch. He ordered it from Frigidaire and left. After another week he arrived with the switch and installed it. But the microwave still would not work. He decided it was the thermostat. (THIS IS NOT A JOKE) and ordered it. Meanwhile we got to June and I went on vacation. He got the thermostat and came over to install it on August 1st. But the microwave would not work at all. (STILL, NO JOKE). He went to his car to look for some loose pieces. He was hesitant to call the company to order something else (and WHAT? because he had no idea what it was.) I advised him to call a colleague and ask for his/her opinion. Eventually he left saying that he will call Frigidaire the next day. Two days later he arrived with a piece that he said he had gotten from another colleague, familiar with Frigidaire products.He installed it and the microwave started running, still with the initial bottom door bracket bent and the door closing and opening with difficulty. I reminded him that he would have to call Frigidaire and say that the initial issue couldnt be fixed. BUT... SURPRISE: he said that I should be happy that the microwave works now. He said that Frigidaire never replaces appliances and it is practically a lost cause. It was clear to me that he was not at ease, since the whole story would prove that he wasnt a stellar repair man either.I couldnt believe my ears. So I understand that I have two incompetent parties here: one supplying bad products, the other supplying bad service. And I am in between, unhappy and angry as hell. I called the Dial Appliance myself and asked the manager to call since the repair man, Ishmail wont do it. The manager, Eugene, mocked me for even thinking of a replacement. Why dont you try it yourself? And good luck with it, he said. I called Frigidaire and there is not live person answering at all. They have a message, the same message that I heard several times along 2-3 months: In an effort to better serve poi, our agents are currently participating in a company collaboration & training session. We apologize for this inconvenience. One might say that after so much training theyd get better at what they are doing...

I made a purchase for an Affinity washing machine from Best Buy in Columbus Georgia on 1/29/2010. September of last year, after only 9 months of use of my washer, it broke, and had to be repaired. I was told at that time, that the piece required to fix my washer was very costly, and that my washer would have to be taken apart and reassembled. That part that needed to be replaced, I believe was something called, a drain pump. Because my washer broke within a year of purchase, it was, at this time, covered by warranty. October 14th of this year, 2011, my washer began to have the same problem it did the year prior. I called you all, and was told that the piece required to fix this problem, yet again, was very costly but that you all would cover the cost of the piece, and not the service fee, and repair fee, because I was no longer under warranty. This meant that I would be responsible for paying up to $270 to repairing it and $70 charge just to come out and assess the problem. Unfortunately, having a family of five that includes a service member and infant, I could not afford to pay over half the cost of what I paid for my washer, simply to have someone come out and fix the same issue, that I had a year earlier, less than 9 months after the date of purchase. I had to make a decision to either spend nearly $300, and risk having the same issue again, or purchase a new washer that I could rely on. I went with option number two, and spent money that we didnt have on a new more reliable washer. I am a very displeased customer, and have been greatly inconvenienced. I hope that you all can provide me with some type of solution so that I may continue to be a loyal Frigidaire customer.The only response i received was, we apologize that you had that issue with your appliance. Unfortunately, the parts concession to assist with the parts to repair the appliance, was the only way we could have assisted you with your appliance. We are unable to assist you any further.

I self cleaned my Frigidaire range and the next day when I went to broil the element made a pop sound and sparks began to fly from the oven. The relay board shorted and the tech from Frigidaire wants 550 with parts and labor to fix this issue. Frigidaire wants no part of the problem and could care less about there consumer. My oven is like new. I live in a warm climate where we grill outdoors and barely use an oven. The expense is huge to put into an oven an whose to say it wont happen again.

Love the self cleaning oven which gives you several time limits for cleaning. It does a very thorough cleaning, leaving hardly any residue. Also like that it offers stovetop sizes for cooking on this smooth top range.

I purchased my product from Best Buy in 2007. I was pleased with the product for the first few months. Over a period of time, I always smelled something burning when I opened the cooler side door, like plastic; but, I was never able to locate where this was coming from. On January 31, 2012, I opened the door for about 15 minutes to clean out the product and kept smelling burning plastic. I looked up and was in awe at what I found. The (original) light bulb, that rest on the ceiling of the refrigerator (fridge), had burned right into the lining of the ceiling.At that time, I realized this is a faulty product; this product should not be in any home. I have a repair man come out and view the fridge, and he stated this shouldnt be in my home because, this could potentially cause a fire and burn my house down, leaving my family homeless!I went to http://www.frigidaire.com/contactus and filed a complaint through email; the response that I received was a standard response any company would use to not accept responsibility and place the blame on the customer, who bought the product. The response was as follows: Thank you for contacting Frigidaire.We sincerely regret you have experienced difficulties with your refrigerator. Frigidaire provides very comprehensive warranties with each product to guard against any parts that may be defective at the time of manufacture. However, we are sure you can appreciate that a point is eventually reached when the manufacturers responsibility for repairs under the initial warranty must end.Our experience has shown that an original defect in material or workmanship will develop very early in the life of the appliance. After a reasonable period of service, many factors beyond the control of the manufacturer may affect any product. The problem experienced is almost always due to the door being left open for inordinate periods of time or from replacing the bulb with a wattage too high for an appliance application. There is a liner repair kit available that an authorized Frigidaire service provider can install that will repair the damage. Please choose from among the following authorized Frigidaire service providers that serve your area: Major Brands Appliance Service, LLC / Newton, IA / 50208-3226 / (641)831-3840 Appliance Service Center / Des Moines, IA / 50315-5072 / (515)256-3090American TV Appliance Service / Madison, WI / 53713-2346 / (800)854-6659We offer extended service agreements for all customers who register their appliances with us to guard against any unusual problems that may occur outside of warranty beyond usual wear and tear. If you would like to purchase an extended warranty, you may do so after your appliance has been repaired by contacting our Extended Service Agreement Department at 1 (866) 386-5286. Thank you again for contacting Frigidaire, BoThis, is not acceptable. I requested that they repair the default or refund the amount less depreciation, so I am able to purchase a produce that would not place my family in danger. Now, I am filing this claim along with several other regulatory agencies.

I had Frigidaire microwave over the range at home. It only lasted 4 year. I had a professional technician over to examine. He found out the product is defective because of control board and magnetrod. These 2 key parts only last 4 years. It showed the poor quality of the product. I had to buy a new one. I used Frigidaire refrigerator for only one year, and one part (timer) got broken. I had to order a new part to replace. It costed me $200+ total for labor and part to fix it. I am not satisfied with Frigidaire brand and will not recommend anyone to buy the brand. The manufacturer (Electrolux in Mississauga, Ontario) had a terrible customer service.

Three years ago I had to buy a fridge, stove, microwave, and dishwasher. All were gallery models except the stove which was a professional, 5-burner, convection oven professional. One month after the warranty ended the dishwasher started to have problems. I have had three repair calls on it and two repair calls on the fridge within the three years that I have had them. About a year ago, the control panel on the stove started to act up. Pressing the pads became harder and finally one ring would not work. Then the oven controls started to malfunction. Numbers for the temp and time wont work. Try and enter 450 degrees and all I can get, at present, is 397. Now I am told that I need a new control panel for about $250-350 plus service charge. WHAT A RIP-OFF!

Brand new Frigidaire Gallery Dishwasher that retails in 2021 for $719 went bad after only 3 months in brand new home! After 3 months whole computer motherboard had to be replaced as well as new pump! This was clearly a lemon and it was only under warranty for 1 year. During the 2nd year, continual problems with pump mechanism and computer motherboard that had to be fixed and wasnt cheap. Today I called Frigidaire (03/16/2021) and spoke to agent Ethan 3:40 PM ET who told me there was nothing that could be done by Frigidaire, that Id have to call my own repairman at my expense. This appliance is clearly a lemon. In fact, when the Frigidaire service repairman came to fix the motherboard and pump when it was under warranty, he said hed never buy one! My advice: DONT EVER BUY A FRIGIDAIRE APPLIANCE!!!

Have had issue with Frigidaire gallery, food in the top compartment freezes! After many phone calls, numerous service calls, parts replaced, their solution is to move shelves around! Wasted way too much time trying to resolve this issue. I was actually told by someone on phone at some point that things do freeze on top shelf???? Would not recommend their appliances. Problem started under original warranty and I stupidly purchased another 2 yr contract. Waste of money.

This stove isnt practical at all for everyday cooking. It needs constant cleaning or it looks like hell. The rubber feet under the grates melted away after year and go look up much it costs to replace them. After a year the black paint in the back started coming off despite my best efforts to be careful. The back should be porcelain so it can be scrubbed. Paint just sucks. The burners dont even come close to heating evenly. Its really bad! If youre lucky and have a really old stove, keep it. None of the modern stoves seem fit for heavy use. Parts wear out quickly and cost a fortune. I have called Frigidaire and they wont give me new rubber feet but tried to sell them to me for the same high price. I hope they go out of business.

Frigidaire apparently is one the few manufacturers that wants to deal directly with purchasers of their products. You wouldnt think so today after their service representative wouldnt let me speak to his manager and hung up on me. I bought a refrigerator one month ago from a store in Vaughan. It arrived defective from Frigidaire. They scratched my hardwood, my brand new white rug had black marks on and my walls were damaged. Fixable, but annoying nonetheless. The same day the fridge was delivered, I sent a video to the delivery department, who sent it to Frigidaire, showing the problems/defects. Someone was supposed to get back to us within a few days. A few weeks later, there was still no call from anyone, no follow up. After a total of six calls, waiting 20+ minutes each time for someone to pick up, getting constantly passed off and their CSRs passing the buck back onto us to follow up with them once again if we dont hear back, we finally got a technician out to look at the refrigerator, almost one month later. Repair guy stayed for less than 5 minutes and told us the unit was non-repairable. I called Frigidaire again, waited for another 20+ minutes, and spoke to Rodney, who put me on a long hold. He kept switching off his mic while I was trying to explain what happened. He clearly wasnt interested in helping at all so I asked to speak to a manager instead. He said no. A few times he refused. I asked why and he said because. Then he pretended he couldnt hear me asking and hung up on me. This experience really left a terrible taste in my mouth. People, if you need to buy appliances, rethink choosing Frigidaire. Do your research and try to choose a manufacturer that wont treat you like total garbage after you spend thousands on their product.

Less than 3 months old Frigidaire Professional microwave stopped working. It is 7 weeks now without a microwave, looking at another 3 weeks before parts are possibly available. Frigidaire will only replace parts.

As with another review, I also tried not to give any stars but was unable to. I purchased both a Frigidaire fridge and dishwasher in May 2011. I hadnt even had the fridge 3 months before experiencing problems. The food in the bottom tray of the fridge kept freezing and the ice dispenser would not dispense ice. I was provided with three services companies which I could contact according to Frigidaire since the product was under warranty. I scheduled my first appointment, just to have the service man inform me that Frigidaire has been having many issues with this fridge and he didnt have the part that was needed and would need to come back. He came back and installed the correct part, so the fridge would dispense ice but yet the food in the bottom tray was still freezing. A few months later the fridge stopped dispensing ice again.I called and made another appointment, just to have the service man come out and say I see what its doing and when I run all the tests it is passing, but I need to call the manufacturer and they are closed. Having to schedule another appointment which I did, just to have the same thing happen again!! This has been an ongoing issue for about 5-6 months now. All of a sudden the dishwasher is now falling apart as well. I have asked numerous times for a refund and have been told unless you have had three services and them manufacturer deems the product un-repairable, we cannot offer you a refund. In such an economy when people have to work to pay for appliances costing $2000 they expect people to work around their schedule, because it seems like they are never open. I will never purchase another appliance from this manufacturer ever again. I would much rather pay a little bit more if I had to just to avoid the headaches and excuses I have had to deal with.

I have a 9-year-old stove that has broken at least 6 times; the electronic panel broke for the third time last week. My repairman recommended asking the company to supply a new panel for free, so I called Frigidaire and they absolutely refuse. So this is the first in a series of negative online reviews they will have to endure from me. Never buy a Frigidaire appliance; they are terrible and so is their customer service!!!

The drawer on the bottom is very thin and flimsy. The knobs on the front are too easily turned on which is dangerous because you dont know you have turned the glass burner on. Appliance tech cant get an accurate oven temperature to bake the food.

Frigidaire only has a one year manufacturer warranty... they dont make items last very much longer. I purchased the refrigerator in Oct. 2016 and 3 years, 4 months later, the compressor went out. Seems like newer items arent made to last. Very sad how we have become a single use society with companies like this that charge too much for such little quality.

Back in August 25th, 2006 I purchased 3 Frigidaire products: stainless burner gas cooktop, a double gas wall oven and an over-the-range microwave oven from AjMadison. Out of the 3 two are broken or dont function properly. I had my entire downstairs, which included the kitchen completely, remodeled. In 2007 all the new appliances were installed. I started having problems almost right away with the microwave. The hinges started to get really loose to the point of not being able to use it unless we held the door shut. Then the exhaust fan started coming on at will. We had to literally have to unplug the exhaust fan cord. A repairman came out and we thought he had fixed the problem but shortly after that every time we use the microwave it sounds like its about to exploded. The noise is that loud. Now our gas double oven door hinges broke. We had two repairmen at different times that tried to fix the hinges but it can not be fixed or replaced. The whole oven unit has to be replaced because this stupid oven is a one piece unit. I contacted Frigidaire and they said that there is nothing that they can or will do about it because they are no under warranty anymore and that I should have purchased an extended warranty. How dare them! A person should not have to purchase anything extra not unless they want to not have to so that these cheaply made appliances will be covered for some repairs. This company has known for a very, very long time that most of their appliances have serious problems. I refuse to pay for the items I already paid for once. Im sorry, I wont cut the mustard with me. Im very upset and something needs to be done about this on-going problem; otherwise, more people like us will get taken to the bank. We are retired people. I should be enjoying my retirement rather than trying to figure out how Im supposed to pay to replace these things. My question to all of you who are going through these problems with me is what are we going to do about it? I want to file a class action lawsuit. Are you with me or not?

We manage a few properties and at one point ordered a few Frigidaire refrigerators. Three of them never worked upon arrival. I was thankfully able to get two of them replaced after several calls with the distributor because frigidaire refused. It has been a year and I still cannot get the third one fixed or replaced. I have had numerous calls dropped with their customer service, countless promises to have the item fixed, and even more promises that they would bring the needed parts to fix it the next time. I will NEVER purchase one of their products again for the sheer sake of how atrocious their customer service is. I hope you should never have to call their customer service, because after waiting on hold for a minimum of 30 minutes (there is no call back option), you will likely get someone who you have to re-explain the entire scenario to, they will still not understand, and your problem will still not get resolved. At this point Im likely to just throw away this refrigerator instead of wasting more time trying to get them to fix it. I was just on the phone for over an hour, they refused to give me a manager and the call surprisingly dropped. This has happened a number of times before when I have had issues and I never received a call back. 0/10 would recommend.

I have had my range nearly a year. FFEF3051TBC model number and serial number VF73535062. I have had this range for almost a year and the door falls off constantly until it stripes out. 2 small bolts holds the whole door together. I put it back on the first 7 times until it stripped and had to be replaced and took a month and a half to get parts and them to fix it. Worked for almost a month and same things now happened. I put it on 6 times until it stripped out again now and had to order parts again. Was 5 to 6 weeks again before it was fixed. Work for almost 5 weeks. Now it is broke again about 4 weeks before Thanksgiving and now it’s Tues. And Thanksgiving is Thursday, family coming in and I can’t cook dinner. I have called corporate office many many times they say they have to fix it and only replace if the heat measured isn’t good. Well I have been without the range for 3 months and growing and while it is torn up I am sure it’s not heating right. The bottom is burned and top of food not done. I would never recommend this product to anyone. They try to put it off and off until warranty runs out. I have a new house with a new stove I can hardly use grrr. SO UPSET. I wish I had went with Amman’s product.

I purchased a Frigidaire stove oven combo from Lowe’s. Within 3 weeks, we realized with the oven set at only $350, it made the top front of the unit so hot it would burn. Upon calling Lowe’s, they suggested we call the service number for the manufacturer. I was on hold for so long. When I finally got help, they told me it was normal that the oven vented there. The other vent is back by the left burner. However, that area never got hot. So she said the warmer top front was within the manufacturing guidelines. I asked if they would just send out a repair man to verify nothing was wrong. She refused and said I would have to pay for any call myself. If I had little children, having this unit in their home would have been considered abuse. Here I am only two years later and last night when setting the oven at 425 it began burning and smoked out the entire kitchen. Never buy Electrolux products either as they own Frigidaire. And yes I tried to contact their customer service for help and that number was disconnected!

Bought Frigidaire microwave 6 months ago. Quit working and after 4 service calls, runaround from Frigidaire customer service, many lost hours of frustration (too many to count) Im at my wits end. Last service guy told me Frigidaire will NEVER replace an appliance. Said theyll just keep trying solutions, ordering more parts, etc. After 2 months Im done! I bought the microwave from Wayfair so as a last resort called them. After a couple of minutes on the phone they gave me a FULL REFUND without having to return it! Really? I also found this hoping it will help somebody:Here’s what worked: 1) Be nice. Every person I spoke with at Electrolux tried to help. 2) Take notes. Log every problem, every conversation with support staff including who you spoke with and their company ID, if they have one. 3) Know what you want to accomplish. The company would have been happy to continue repairing the fridge until it was out of warranty. I made it clear that the warranty would not expire until I had one year of trouble-free operation. 4) Put a limit on what you will accept from the company. When I got to my limit (and you must be reasonable about your limit) I required the company take action.5) Talk to a person who can say yes. When the service person says “no”, ask to speak with a supervisor. The language that finally worked for me with a third level supervisor was: “Can you authorize this (replacement or refund) or should I speak with your legal department?” 6). Be prepared to follow through. I did not ASK for a replacement or refund, I told Electrolux that I would accept nothing less, I filed a complaint with my state’s Department of Consumer Affairs and I let them know I was willing to file suit to replace a defective design. At that exact point, after receiving their copy of my filing, Electrolux refunded the full purchase price of the refrigerator and refused to pick up the old one. Never, never buy Frigidaire again!!!

We purchased our convection oven, quite expensive, a year ago. Have loved it until the last cleaning. I had a pie run over and I did follow directions of scrapping what I could get off of it. I then ran the self cleaning cycle and when I looked, it was burnt in that area and a dent showed up. I had contacted them before about sending me information on extending the warranty which never showed up in my mailbox. When I called to get a repair service recommendation to come out, as it was still under a year, there were none in my area. So what good is a warranty if no one is in area to fix or look at it? The floor of the oven had to be defective or this wouldnt have happened. I owned a GE before for 3 years and when we sold the house it looked as new as the day we moved in. I followed the directions and this is what happened. I will not recommend Frigidaire to any of our friends.

Frigidaire makes the crappiest appliances on the planet. I have had Frigidaire refrigerators, stoves, and dishwashers in homes and apartments where I have lived over the years. They have all been substandard, cheap appliances that are inferior when working, and prone to frequent breakdowns. I have had to replace many a Frigidaire product over the years. DO NOT BUY A FRIGIDAIRE ANYTHING!!!

We have had our Frigidaire Affinity for EIGHT years with no problems whatsoever--till yesterday. The washer stalled on the spin cycle. Problem was wads of some kind of matted, tarry stuff on the drain filter. Stuff that comes off dirty clothes? Don't think I cleaned the washer every time it asked "Clean washer"? And think maybe that was the problem. OR, how to get out the gunk that accumulates on the filter? Where is my manual? Can't find. Otherwise, I have been DELIGHTED with my wonderful, stalwart Frigidaire Affinity. And even this problem is probably just use-related. And, it might be my own darned fault, just as Jimmy Buffett said.

Bought my electric range a few years ago. Got a great deal on a discontinued model. Love the ceramic top -- easy to clean, although it no longer looks just like new. Stove top and oven work fine and I do a lot of cooking and baking. It's simple to use. Don't like appliances with too many features that make them complicated to operate. Must hold the temperature well because baked goods always get done in the amount of time recommended in the recipe. Love that it's white too. Looks so nice and bright.

In 2010 I remodeled my kitchen and thought I was purchasing a great product from a company located close to my home. The professional series complete kitchen. Within 4 months the refrigerator quit (under warranty). I called and service tech was sent. The diagnosis code was CY SE or communication error. They replaced the unit after 1 and 1/2 months without a fridge. The new unit lasted just 13 months and same error code (now out of warranty). Repair with new computer and display board, cost $379. Less than 1 year and same issue and repair, cost $405. Now again same issue. Service Tech ordered new boards installed. No power. Ordered next set no display but it had power again. Bad board. Service Tech called Frigidaire service tech and was told 9 out of 10 of the boards we have at distribution points are no good. Now I have been out of a working refrigerator for 1 month. May not be able to get another computer board for at least week since there are none in close supply. If it is able to be repaired it will be another $400. Customer service rep told me today there is nothing she could do since it is out of warranty(Mfg date: 08/10). She also said Dont you realize things break? Cost for 3 years including purchase, install, cost of repairs so far $3308.

I purchased a new Frigidaire Gallery refrigerator and had it delivered in January of 2016. I bought it through Best Buy and the delivery was an absolute nightmare. Right away there were issues. I ordered a model with black exterior and received one that was grey and was told that the model I purchased was no longer offered in black. I agreed to keep the model that had been shipped. From the beginning the unit made a lot of unusual noise. Within the first year the water and cubed ice indicator lights quit working and the ice maker would freeze up so much in the back that the auger couldn’t turn to dispense the ice. Every couple of months I would shut the ice maker off and the ice would thaw and water would run out and down the front of the refrigerator door. It seemed to function better through the warmer months of the year. In December of 2017 the ice maker stopped working altogether. I recently called a local repair company to come out and take a look at it. I was told by the repairman that the problems that I am having stem from a flaw in the design of this particular model and that Frigidaire is well aware of that. They build a moisture barrier kit to replace the design flaw in the back of the unit. This flaw causes moisture to continuously build around the water lines, the fan, and the ice maker and it freezes causing the ice build up and malfunction of the cooling fan for the ice maker. This inevitably led to the electronic panels failing. I have been quoted by him at just over 800.00 to repair all items with no guarantee that it won’t happen again. I paid nearly 2500.00 for the refrigerator with two years of use and I’m facing an 800.00 repair with no guarantee of a repeat problem. I contacted Frigidaire to ask if they would at least be willing to assist in offsetting some of the repair cost. I asked them why, knowing that a problem existed so much so to create a repair kit, did they not contact consumers to offer this repair kit before problems like mine came about? They had no good answer for me. They have offered to send me the sweat kit that they claim fixes the moisture build up but are not willing to assist me with any further parts or repairs. So, here I sit stuck with a 2500.00 two year old refrigerator that requires 800.00 in repairs with no guarantee that it won’t happen again. Quality product and customer satisfaction is clearly a thing of the past.

We purchased our oven three years ago. For the first time we used the self-cleaning function and it broke the oven. We contacted customer service and told us we need to pay for the repair. They dont care that they are selling a defective product.

My wife purchased the extended warranty service from Frigidaire in case our Frigidaire washing machine or dryer went out. After our washer stopped working due to some type of drum problem. Frigidaire sent a technician (American TV and electronics), who did not open the washer but tried to inspect the problem by trying to spin the drum. According to the technician there was something stuck in the drum and they required authorization from Frigidaire to continue with repairs. Frigidaire refused to authorize repair and called it customer neglect. Well, I opened the washing machine myself and opened the washer tub assembly, only difficulty was the weight of the tub assembly.Needless to say there was no clothing stuck in the drum. I ordered the rear bearing (manufacturer defective; 1 year old Frigidaire affinity washer - $900.00 dollars) which I personally switched. Washer is working perfectly. Lazy technicians did not want to check interior problem. Requested refund for extended warranty for both washer and dryer. Frigidaire said that they were going to charge technicians fee. Two weeks have passed and there has been no refund. By the way when my wife called Frigidaire they kept telling her that their district manager had been e-mailed for authorization. Being in retail myself all decisions go to location manager. As a school teacher I will let my students now that Frigidaire will not stand by their product, nor their warranty promise.

Our refrigerator leaked after 6 months. The alarm wouldnt stop beeping after 1 year. Ill never buy another Frigidaire product. I always stuck with Kenmore until Sears started going under. All you can say about Frigidaire is that its a waste of money. My Kenmore lasted 10 years without 1 issue.

Bought this in July 2017. Tho is is the style that has the freezer in the bottom. The first thing that broke was the visual temp lights. They just quit working one day. Next, the freezer handle is falling off. Next, it states the water filter last so many gallons or replace every 6 months. We are retired, no children, no one but us two. We must spend $72.00 every 4 months. This is pure junk. I wish I had my old Kitchen Aide back.

We bought all new appliances 4 years ago and have had to have the dishwasher repaired twice in under 3 years. The console assembly had to be replaced both time costing approximately $500. Now the microwave has stopped working. It smells like something has burned out as there is an electrical smell. Who knows if it can be repaired or not. Now Im waiting for something to go wrong with the stove and fridge. I would caution everyone to steer away from Frigidaire products as they should last longer than a couple of years.

My husband and I purchased new Frigidaire appliances for our daughter a few years ago. She went to Lowes and chose the Frigidaire refrigerator, dishwasher and electric range with the finish that looks like stainless steel. The electric range stopped working as soon as the one year warranty expired. My daughter called a licensed repairman who came back three times, replacing the heating element and some type of circuit board. Within a few weeks, the oven stopped working again. Every now and then it would suddenly start working again, but eventually catch on fire. My daughters husband has installed new heating elements twice, (they couldnt afford to keep calling a repairman) but the oven and stovetop worked for a while, go out, work again and then the element catches on fire. Both my daughter and I have contacted Frigidaire (Electrolux) customer service and have gotten a complete runaround. Their position is that unless there is an official recall they will do nothing. A week ago the oven caught fire again and I told my daughter not to waste any more money to have it repaired. My husband and I are going to buy her a new range, but I can promise you it will not be a Frigidaire product and I want to warn other people to avoid them as well.

Buyers beware! We are thankful we are able to return our refrigerator. So Very grateful to Best Buy! The positives are that It appears to do what it’s suppose to do, we Love the water and ice, and it looks great BUT we purchased this fridge under a month ago and I have never heard a fridge be so loud in my life! It sounds like it’s making popcorn! Then it knocks, it pings and squeals. It’s actually loud enough that it wakes me up more than a couple times during the night. We asked that a repairman come and take a look to see what they could do and they said this is normal for this brand! I’ve never had a refrigerator make noises like this before!

2 years ago, we bought a slide-in convection range, dishwasher, washer, dryer, microwave and side-by-side refrigerator from their Professional Series. 13 months after using the range occasionally, the computer board malfunctioned because we used the self-cleaning option. Now 2 years later, the same thing has happened to our dishwasher.I contacted customer service and was told in so many words that this is a normal occurrence. And when she found out we had not purchased the extended warranty, they basically said get lost. After a heated discussion, she has offered to send a replacement for the dishwasher. After calling their service people, we discovered the labor to repair it will be almost half the cost we paid for it. They manufacture subpar appliances. It is unreal how many people they are taking advantage.

In May 2013 I purchased a Frigidaire Gallery side by side refrigerator, model FGHC2331PF7. I recently noticed rust on the back of the unit by the ice maker. When I researched this problem I found out Frigidaire has been aware of this problem as the unit does not have sufficient insulation. I contacted customer service. After a week of emails and providing all information requested the rep led me to believe Frigidaire would be taking care of this problem and I needed to provide my available dates so a tech could diagnose and repair the appliance. Now I am being told they will not be taking care of this problem and I am on my own. BEWARE and research any Frigidaire product you purchase because even when they are aware of a problem they will not take care of it.

In February 2018, after seven years of owning a basic cheap model dishwasher (that was working fine), we decided to upgrade to a Frigidaire dishwasher. What an awful mistake; our nice, new, fancy dishwasher stopped working this week. We had a repairman out and were informed that the dishwasher needed a new motor. That is absolutely ridiculous - the dishwasher gets very little usage but is now totally useless to us. Do not, do not, DO NOT purchase a Frigidaire dishwasher. Frigidaire has been in business for years and you would think they would have gotten it right by now. When I was growing up there were a few products that everyone loved: Frigidaire, Tupperware and S&H Green Stamps. (I am really dating myself) S&H Green Stamps are long gone, Tupperware is almost exclusively online and Frigidaire no longer equals quality. What a sham and a shame.

5 times had service out to fix ice maker. Contacted them and told them now the plastic cube maker froze and fell into tray. They told me to have a certified tech out, which it was first 5 times. Now the light is burning a hole in plastic in fridge. Doors always closed , no thawling. How do you rectify a crap product?

You may as well hand wash your dishes, several dont come out clean. Forget pots and pans, your wasting your time putting them through the cycle. 2nd fridge that the ice maker failed, its only 1.5 years old but out of warranty. $400 later and I have ice that wont come out the door. After a lifetime of using Fridgedaire products I will be moving on.

I bought this 26 black refrigerator in July 2013. We have had freezer problems with it since day 1. First it needed a new motherboard, then freon, then whatever... the list goes on and on. I have the Sears protection policy (thank God) but they will not replace it and say they can fix it. They havent fixed it right in 3 years; the problem is recurring and it is always with the freezer. I like the look of the freezer and the refrigerator side is fine. I do not recommend this product to you... get something else and save time. I will not buy a Frigidaire ANYTHING based on this refrigerator.

Purchased the fridge in May 2016 model # FFTR1821QW. Within a month it started making all kinds of noises. It was under warranty so Frigidaire sent someone out to look at the problem. They said it was a fan motor making the noise and replaced it. No sooner than a day later, the same noise, called again. Sent someone out, said they didnt know where the noise was coming from. Called again, sent someone else out who stated there have been several people calling in with the noises that are coming from the product and theres nothing that can be done. It sounds like someone is knocking at all hours of the day and night plus a crap-load of different sounds. Frigidaire says it normal for all these noises and they sent me a form letter of all the noises this could make. Frigidaire says all these noises are listed in the Owners Manual. DONT YOU GET THE OWNERS MANUAL WHEN YOU ACTUALLY OWN THE ITEM?Do not buy this product. The noises are loud, obnoxious knocking constantly. Every day they keep getting noisier and noisier. $500+ may not be a lot of money for a company like Frigidaire, but to its consumers its a lot of money to spend on a crappy fridge. I guess thats one way to make you buy a warranty, because you know its gonna break down at some point.

Easy to install and even easier to operate. The stove top comes in different sizes that will fit any counter. Highly recommended for any new or remodel home build. Also, these stove tops are fairly priced..

Purchased a brand new Frigidaire Gallery series stainless steel electric convection double oven free-standing range and matching above stove, wall mounted microwave. At first all was well. Within a week of the purchase, discovered the convection oven fan was very loud and noisy. (Sounds like loose marbles moving around) Contacted the dealer whom I purchased both appliances from, who is a factory authorized service provider. In the three visits that followed, the technician replaced the convection fan blade twice and the fan motor once with no change or resolution. I was then told by the technician, who spoke with factory tech support personnel, that the noise was considered normal and there is no resolution needed.Then after 2 1/2 months, the quick preheat system for the ovens, began to fail and not operate correctly. After turning on the quick preheat function and setting the temperature, the audible indicator and visual indicator on the console would activate, showing the oven was pre-heated to the set baking temperature (425 degrees) within 2 1/2-3 minutes. The actual oven temp was between 150-175 degrees.Note: the quick preheat function is a feature that allows reduced oven preheat times to obtain the operators set temperature, on high efficiency electric ovens. This feature turns on all the elements simultaneously in the selected oven, to reduce the preheat time by approximately 1/3 the time it would take if using the bake feature to preheat the oven. Example; preheat to 425 deg. Using the bake function-17-20 minutes. Preheat to 425 degrees using quick preheat function-6-8 minutes.Again contacted the dealer and scheduled a service call. A few days later, the technician arrived and tested the oven. He then told me that this feature was a Gimmick and a non-functional feature, placed by the manufacture to help sell appliance, since more buttons sells more appliance. I told the tech if this is true, then the manufacture could be sued for false advertising, plus the feature operated correctly for the first 2 1/2 months. The tech then contacted the factory tech support, who instructed him to performed a few test to determine the issue. After he completed the testing, it was determined by the factory tech support, that the consoles touch-panel with control board was defective and needed replaced. The tech ordered the replacement board and returned a week later and installed the new replacement board, all the while insisting the feature was a Gimmick. After replacing the control board, the service tech would not test the operation of the quick preheat function, as he still believed it was a Gimmick and would never work. After the tech departed, I tested the quick pre-heat function multiple times over the next few days. The function operated correctly on the very first time only, and never operated correctly again.I contacted the supervisor of the entire appliance department from the dealer, whom I purchased the oven from. To my surprise, the department supervisor told me the same response as the technician! It is just a Gimmick. I then contacted Frigidaire factory customer service and requested a different service provider and scheduled another service call.After waiting two (2) more weeks, the second service providers technician performed test, trouble-shot and diagnosed the failed quick pre-heat function with the help of a factory tech support person via phone. The conclusion by the factory tech support person, was the main control panel w/ control board had failed again and was most likely damaged by a failed relay control board, located on the lower back of the oven. The technician on site then ordered new replacement boards as instructed by the factory.After waiting another two weeks, the service technician returned and replaced both control boards as instructed, then operated the quick preheat function. No change! The function failed in the same way as before. The technician called the factory tech support and spoke with four (4) different tech agents. Three of the four did not even know how the quick preheat system operated. One of the three agents told the technician the quick preheat only operates for two (2) minutes and the oven temp should only be around 200 degrees, but that the food should be added and to set the cook time to the amount of time as prescribed on the package or recipe. That agent also said the oven can take up to 45 minutes to preheat! The fourth agent agreed with the service technician on site, that there was an issue that was beyond tech supports ability and that the factory engineering department would be contacted to determine the next step to either repair or replace the range. The technician was told by the factory tech support person that they would call the service tech within one hour with instruction.That has yet to happen. I have contacted Frigidaire over 20 times, filed two (2) complaints (one with the Better Business Bureau and the Pennsylvania attorney generals office of consumer complaints) and still no results. Almost every time I contact Frigidaire customer service, they do not have all the information or up-to-date information and I have to explain the situation again and again. I have also contacted the service provider, who has told me he is still waiting for an answer from Frigidaire tech support. When the service provider calls the factory tech support, they are told that tech support will call the service provider, once engineering has determined the next step.I have been waiting three (3) months to have this resolved, and Im still waiting. I was just contacted today by Frigidaire customer service, who told me they received an email response from engineering for the issue. Frigidaire engineering has stated the oven is working correctly and that the case will be closed. When I asked, How can I determine the amount of cook time is needed, when the oven temp is unknown at the time the audible indicator activates? No answer was given.I have also sent an email to Frigidaires CEO email and received a call from a representative of his office, who would not offer to help at all. I have found that the quality of Frigidaire products to be sub-standard and the integrity of the company to be even worse. They manufacture a horrible product and have no intention of taking care of the customer. The Frigidaire warranty is not even as good as the paper it was written on. I would recommend all people interested in purchasing any appliance, steer clear of Frigidaire and their parent company Electrolux. Im currently in contact with the owner of the dealer from whom I purchased the range from, who is currently in touch with someone of authority at Frigidaire to try to acquire a full refund as I have requested.

My parents redid our kitchen about 5 years ago. They picked Frigidaire Gallery (microwave/gas stove) Amana fridge. Just over the 5 years we have had to get all appliances fixed, some multiple times. Within two weeks (about a month ago) the Amana fridge stopped cooling, the problem was a clogged tube, easy fix. Then our gas oven would not heat. A GAS OVEN! (had a 50 yr gas oven when we bought house = no problem) Shortly after that, the right front burner needs a new part (sparker). The microwave has broken multiple times. It now doesnt work at all. Overall it has cost about $1,300. I will say it does pay to buy the higher end appliances. For example, the Frigidaire professional dishwasher has had no issues - thus far.

Paid $1600 for the oven which was installed January 2017, ignitor assembly needed replacement July 2017 and also April 2018. Now April 2019 needs replacement again. Oven very cheaply made and obviously there is an issue with the ignitor assembly as it keeps needing to be replaced. Luckily we bought the extended warranty (on the advice of the 1st repairman) so the repair was covered. However, I find product is inferior and Would never buy another Frigidaire. If you need a new oven stay away from this product.

We purchased a new house and we were thrilled to have all new Frigidaire Professional Appliances installed. We immediately had problems with our refrigerator. The seals in both doors are still not working properly after having been replaced. It has randomly stopped working for no apparent reason. We have had a door replaced on it (as it was dented upon arrival). I have asked for a replacement as it is not reliable but because it is still under warranty they will not replace the unit, just continue to try and fix it. Our dishwasher has also needed replacement parts (we have been in this house around 6 months now) as it was not heating properly. The latch on our microwave was not working so when the service company went to replace it, they broke off some plastic parts and currently it does not work at all. Three appliances all with problems within the first 6 months. I have been a homeowner for years and never had such challenges or problems in the past.

What the hell happened to this company? Their customer service sucks. I wish Id read YELP before buying a Frigidaire Refrigerator, stove, and dishwasher. 3 months after buying my new appliances the fridge stopped working properly. It would fluctuate between being too cold, and not cold enough. First repairman came out and said it could be a number of things, so he ordered them to be delivered to my house and scheduled an appointment. I waited all day with no contact or repairman showing up.I called in. First I called the serviceman, no answer. Next called Electrolux 844 number and waited on hold for 40 minutes listening to someone telling me the call would be answered by the next, blah, blah, blah. Then I hung up and called back... 20 minutes later they still didn’t answer so I called Frigidaire. A woman answered and told me one part was backordered, and they had attempted to call me Nov. 30th. Well that was a lie...no one called. I asked to speak to her supervisor and was put on hold for another 20 minutes. At that time I hung up and called back.The next agent said that no one had tried to call. So, now I find out that they knew the part wasn’t available but didn’t attempt to call me... The first woman had lied trying to make the fact that no one showed (when I took the day off) my fault. I insisted on speaking to a supervisor who said they are now attempting to find the part from another supplier and will call me to schedule a time once they locate it. Ill patiently sit here holding my breath. Frigidaire is an inexpensive brand... Now I know why. Spend a little more and get a better product with a company that has better service.

I bought a home with all Frigidaire appliances in it, the first month after moving into this only 1 year old home, the oven needs a new element. Ok so that was $350 thinking this was a fluke and bad luck. The ice maker is crap not only does it not make enough for a family but it always has random styrofoam balls among the ice cubes that you cant see until they float to the top in your drink. Ok so that was minor but then the lights all go off inside the fridge and freezer. We call to let them bill us for a $46 light they say maybe the issue since they work like LED Christmas lights (when one goes off they all go off). We replace one at a time thinking it would light up but nope the whole fridge starts to die. Not keeping temp. Now 2 boards are blown and $565 later after repair tech came out it works but the ice maker is still crap!!! Not working at all. Stay far away friends from the Frigidaire Brand made by Whirlpool.

Bought a Frigidaire refrigerator 6 months ago. It stopped working this past Monday. Lost all my food, contacted Sears where I bought it. They would not do anything about it. Told me to contact Frigidaire customer service. They were no help at all. Could not get anyone out to fix until 3 days later. Too late, 200 to 300 dollars worth of food that was in fridge went to the dump. They had the balls to offer me 25 dollars to help on replacing food so service tech came out on Thursday. He was very helpful, the only one had sense but didnt have part to fix so had to order part.So its going to be another 3 days for the part to arrive. They dont care whether they can help you or not. All they could say was, Thats all I can do. So anyone buying this product better think about buying any Frigidaire product because they lie about speedy service and warranty is not worth a damn. I will not purchase any more of their product. Its nothing but junk.

Bought 15 new appliances, 3 of them need to be fixed. I have been waiting 2 months for some to service them and I still have not got the right parts and they keep on rescheduling my appointment. I have called many times. Still waiting!!! I probably wont even have an oven to cook in for Thanksgiving in my new home. What a joke with all the money I spent.

The following is a letter written in response of the poor quality of Frigidaire products purchased for my new home. This letter was uploaded 2 times via Frigidaires website contact us page and mailed via USPS and have had no response to any correspondence. (I have submitted this letter twice via your website and have had no response.)Upon building my new home in 2008, I purchased all Frigidaire Professional Series products for my new kitchen. Since moving in, I have had issues with each piece except the dishwasher (PLD4555RFC2). The double ovens (PLEB30T9FC) hinges squeak when I open or close the doors. The top ovens hinges were replaced during the warranty period, yet they have begun squeaking again. Moisture gets between the glass (an area I cannot open to clean) leaving behind water spots and dust when it dries. This obscures the view of the food I am cooking. No matter how clean I keep the oven, it always looks dirty when viewed through the glass. The microwave (PLMVZ169GCC) touch plate cover had scratches when it arrived and so it was replaced via the warranty.I purchased a full fridge (PLRU1778ES3) and freezer with ice maker (PLFU1778ES3) with the trim kit and gave the specification sheet to my cabinet maker to ensure a custom fit for the unit. The freezer has had frost issues because the door seal would not completely seal when closed. We were able to have the seal replaced during the warranty period as well. Now the refrigerator runs constantly on any setting during any season, but it cannot keep pace to chill food enough, even on the coldest setting. Milk seldom lasts to its expiration date. The compressor has been replaced and the Freon charged but it continues to run all day and all night. When the fridge does turn off--maybe once a week, provided it hasnt been opened for more than eight hours--it seems like something is wrong in the house because it is so quiet! Also when the fridge is off, the contents inside are covered in dripping condensation, which spoils our produce more expediently.Your recommended repair company has determined that it is not feasible to repair the unit because it has a Freon leak, which can only be remedied by overriding the refrigeration device and building a new device on the outside of the unit. Ultimately, a new refrigerator would be more feasible and cost-effective. I have called Frigidaire to inquire assistance for all the problems were are having. We have been informed that Frigidaire refuses to offer any solutions because our products are no longer under warranty. Since we made this purchase, you have changed the design of the full fridge and full freezer. To replace the refrigerator, we would need to replace the freezer and trim kit too! After five years in a brand new home, we are faced with spending $3200.00 on a new fridge and freezer unit. We purchased your top-of-the-line professional series appliances because we love to cook and entertain and we believed your sleek, well-designed appliances would assist us in this endeavor. Your fridge and freezer units are the centerpiece of our kitchen. We designed our entire kitchen, down to our drawer pulls, to match these units.Upon our endorsement of your products, friends and family have purchased several Frigidaire appliances for their homes. Now due to our loyalty to your brand, we would appreciate in-kind loyalty from you by helping us to remedy our lingering predicament. Could you please offer a resolution that will repair the aesthetics of our kitchen and thus endorse our faith in Frigidaire? We would appreciate your graciously offering an in-house credit toward the purchase of a replacement refrigerator, freezer, and trim kit for our home. Although the new appliances would no longer precisely match our current double oven, dishwasher, microwave, and drawer pulls, they would still be the centerpiece of our kitchen. Certainly this is a more pleasing solution than pairing a short Frigidaire freezer with a taller Frigidaire refrigerator below an empty hole where the trim kit no longer fits. Helping us to defray the cost of these appliances because you stand behind your name, would ensure continued fierce loyalty toward your brand. Thank You.

The oven had not been on for over 16 hours. I was across the room when the door exploded (not fell and broke). Small pieces of glass (most about the size of large ice cream salt) covered the floor. I was standing at the cabinet about 4 feet away and it hit my feet and legs. If I had been at home alone, I would have not been able to move since this glass covered the floor. If there had been a small child there, it could have hit them in the face. I realized it is 10 months out of warranty and your company is not going to accept responsibility for the defect in the glass door. Of course, I would like for this to happen since an exploding glass door is obviously a defect. At least, I would ask that you recall this model before someone is seriously injured. How many complaints have you had about this?

We purchased a new double oven in fall of 2010. Within the first 6 months we noticed that the upper oven starting burning everything - even after just a few minutes. We called for service and it was found that the upper oven had warped and as a result, the entire stove was replaced as no expense to us. In September of 2013 we noticed that the racks in the lower oven were not longer safe. They had to be balanced and fell if any weight was put on them. I called for service and the tech came out to tell us that the lower oven cavity would have to be replaced. This is less than a 2 year old stove - and my 2nd problem with the ovens expanding. I contacted Fridgidaires customer service who at first were not helpful at all because it was beyond the 1 year warranty. I tried to express my concern about the safety and asked about liability if the rack fell and someone was burned...they then indicated that the oven could be repaired but it was very labor intense and as a gesture, they would pay for the parts if we paid for labor. Getting quotes of several hundreds of dollars, we decided to replace the stove with a different brand at our expense. I had contacted Fridgidaire to see if they would like the stove back to research how it can fail twice in less than 3 years but they told me to dispose of it. So after spending $1600 for a new Gallery series Double oven - I am left with trash at the curb after less than 2 years (on the replacement oven). I am disgusted and mad that Fridgidaire was so complacent about the failure of their product - not once but TWICE. And my reward was --- it is out of warranty. My prior stove was 12 years old and was never serviced and this piece of crap was serviced multiple times and replaced due to defects. And I am left with the bill... great company - avoid this company at all costs...It will leave you without nothing.

My wife and I recently purchased a new home, and the deal included relatively new kitchen appliances. Unfortunately, our Frigidaire refrigerator was of such bad quality, and our experience with the company was so poor, we felt obligated to document what weve encountered in hopes of informing others to avoid the brand. Our refrigerator was in reasonable shape upon moving into the house. Within 1 year of normal use by a family of 4, the plastic inside and outside the unit started showing fractures. Finally, random pieces of plastic, and then whole sections of shelves began breaking off.We called Frigidaire, who informed us the unit had been purchased by the original owner in 2010, so none of what we experienced was under warranty -- We were informed that the replacement price for a SINGLE SHELF was $60! Amazingly, they refused to cover the near-total deterioration of most of the plastic shelving in the unit under any sort of manufacturing defect agreement. Instead, wed be required to pay hundreds of dollars to replace the plastic shelves & moldings out of our own pocket. Frigidaire: The right call wouldve been to stand by your products by offering an apology and replacement shelves, if not for free, then at a reasonable price. Youve left a very bad taste in our mouths, and have certainly lost our trust and business.

I bought the gallery series Refrigerator, Range, Dishwasher, Microwave on 11/18/2014. On 7/1/2015 the refrigerator (model# FGHS2655PF) quit working completely. I could not get anyone at customer until the next day and my service appointment was not until 7/6/2015 because they only have one service provider for the whole Cincinnati area. I had to leave work early to meet the repairman, only to have him say he needs to order parts and come back on 7/9/2015. Had to take off work again to meet repairman and to have him tell me he needs more parts and needs to come out again on 7/11/2015 to then tell me he cant fix it after 3 1/2 hours. The whole time that I talked to Frigidaire they did not care that I lost everything in my refrigerator (approx $200) or that I didnt have a refrigerator at all for the last 10 days. They still have to review whether they are even going to replace it. $1000 refrigerator lasted 7 1/2 months? What has happened to FRIGIDAIRE? They used to be the brand I sought out to buy.

I purchased a Frigidaire french door refrigerator in July 2013 from Sears. In December 2013 it was fixed. In March of 2014 and now wont work yet again in July 2015. My response from Sears and Frigidaire is to spend 335$ for an extended warranty on a refrigerator that I have already spent $1700 on and many hours to Sears customer service or lack thereof. Now I have to toss this out like a toaster. Here is a tip, dont buy from Sears and do not purchase any Frigidaire appliances!!

I've had this microwave for 17 years and never had any problems and it has all of the features I wanted. It's a nice size that I can put most dishes or pots in. I love the timer, 30 second feature, quick timed cooking, popcorn and other favorite button features. It has a wired shelf where I can heat or cook items on the top and below. I can remove the shelf for larger pots. Of course, it has a carousel. It looks great and easy to clean. Works great!

We bought a brand new freezer and after 10 months it stopped working and we lost hundreds of dollars worth of food. Frigidaire will not stand behind the unit and authorize a fix for the problem. I will never buy ANY Frigidaire product ever again.

Fridge compartment has a 2 1/2 foot gap that you would have to buy a separate shelf (a hundred dollars) to use, fridge is NOISY, and the replacement light bulb costs $72. Nope, its not a longer lasting bulb either. Never again with Frigidaire.

Ive never written or voiced a complaint about a product before... but this is the worst company and product that I have ever had the displeasure of experiencing and I feel compelled to warn anyone about to spend thousands of dollars on junk. We upgraded our kitchen with perfectly good functioning appliances and replaced with Frigidaire professional series stainless appliances thinking that the look and functionality would be be an upgrade. We are sad to say that we have had a revolving door with repair-people on ALL appliances... especially poor are the dishwasher and microwave with multi-failures. We purchased our first extended warranty only due to the fact that we know that we are going to need it to manage their poor performing products. (FPHD2491KFO, KPBM189KFC, PHB2899LFB).We thought at first we had a bad luck but in two years the repairman that has repeatedly been to our house replacing two magnetrons in the microwave, pumps in the dishwasher, motherboard in dishwasher, motherboard in stove, not sure what was done to our warm, non-freezing freezer. The repairman said that we unfortunately bought junk and the 8 or so repair visits taught us how to manage our appliances. Examples of how I can better manage my new professional appliances: Dont boil a lot of water on stove. That will eat at the electronics of the motherboard of stove and over the counter microwave both of which have been replaced. Dont use rack in microwave as they are known to fry magnetrons... No advice given after second blown magnetron and no rack in microwave. Dont use liquid dish soap in dishwasher (wont clean dishes). Clean your dishes before putting in dishwasher (to avoid plugging of pump). Only use 1 tablespoon of dry soap in dishwasher... That is all that is needed to clean dishes. Avoid using heat dry in dishwasher to avoid motherboard from frying.Need I say more? These are perfect appliances for you if like to spend thousands of dollars in appliances only to have multi-repair visits, a $700 microwave currently busted, missed work for multi-days to fix new appliances, spend hundreds on warranties to manage faulty products, And have fun dealing with customer service and the warranty division too. Every time you call, it is like you have never called for a warranty claim ever. Youll have to ask them to dig deep to find your appliance issues and they always seem surprised.

I bought a refrigerator almost 2 years ago and have been having problems ever since. Ive contacted Frigidaire 3 times because my refrigerator/freezer was Not Cold and stayed warm. ALL the food was Spoiled that I had just Purchased (SO FRUSTRATING). Frigidaire has No Care or Compassion for their customers concerns. Same problems occurred 3 times and they still insist on trying to just Fix it instead of replacing it. DO NOT PURCHASE FRIGIDAIRE!!! CRAPPY PRODUCT AND NO CUSTOMER SERVICE AT ALL.

BUYER BEWARE! In March of 2015 I purchased all new Frigidaire smudge proof appliances, spending almost $6,000.00. I am not impressed at all. Right off the bat, I had an issue with the dishwasher. It was not drying the dishes, I had to manually dry the dishes as I put them away. After several days, I knew something was wrong, so I contacted Lowes (where I purchased them) and they made an appointment for a Frigidaire service call. The gentleman that came out to check it out, was a little surprised to see there was no fan or blower located in the dishwasher which normally dries the dishes, so he contacted Frigidaire for repairs.Needless to say, I was told by the Frigidaire folks that The dishwasher was working the way that it was meant to. With the new technology no blower or fan is needed. What you need to do is after the cycle runs, (which takes about 126 mins or so on a normal cycle) you must open the door and let the hot steam out so the dishes can dry. REALLY??? LOL, I run my dishwasher at night while sleeping, if they think Im going to get up at 2 in the morning to open the dishwasher door so the dishes can dry they are nuts. If this is Frigidaires new technology, I suggest they go back to the old way. (Not happy.)Next is the Refrigerator. The Ice maker is horrible. You can stand there for several minutes and IF youre lucky an small ice cube will dispense into the glass. By the time you get an entire glass of ice, its already melting in the glass. And forget it if you need a lot of ice (ex: in an ice tea maker) it does not make enough ice for that. (Not happy.)Lastly is the Range. After 2 weeks, which I used it 3 times I noticed little bubbles started to appear on the smooth top range. At first I thought it was dirty so I used the little pad and the bottle of cleaner that came with the Range, but to my dismay I realized the smooth top is bubbling, so again I contacted Frigidaire and they sent someone out for a service call. The gentleman looked at it and took photos to send in for review.After 3 weeks, when I had not heard anything I contacted Frigidaire. I was told that some how I had damaged the top and they would replace the top, but I would have to pay almost $200.00 for the part!!! Wait a minute, I had only used it 3 times, and did not scrap it or spill over on it or anything, how could I have damaged it??? First of all I had a Whirlpool smooth top range for 20 yrs, and never did the top bubble like this, and YES, I did spill things on that from time to time. So I guess this means that Frigidaire ranges are not able to handle any normal spills! (Not happy.) The only good thing that I can say about this product, is the smudge proof coating, yes that is a nice feature. Will I ever buy another Frigidaire product - ABSOLUTELY NOT! Will I ever recommend a Frigidaire product - ABSOLUTELY NOT!

I received a defective refrigerator (loud noise, ice maker doesn’t work, doors don’t line up correctly). Was on phone 45 minutes with customer service, got disconnected twice, had to go back through voicemail, re-enter all my information. What happened to this brand?

Purchased all new Frigidaire appliances with a new home and have nothing but regret in doing so because of inferior quality, The dishwasher leaked causing damage to surrounding cabinets, the Range Oven light burned out after only a few uses and the side by side refrigerator freezes anything and everything on the top shelf of the refrigerator. Called for repair three times in six months. Not only that... Frigidaire refused to payout on a 150.00 rebate. Clearly a company with questionable business practices producing and selling an inferior product line with quality issues!!!!

My Frigidaire Electric Range is awesome! I love the fact that it's a smooth top and very easy to keep clean. Less work for me whooope!!! I would highly recommend my Frigidaire Range to everyone who loves to cook.

I havent had the range too long, but so far I am very happy with it. I have used the oven several times without a problem. The range also has a griddle in the middle which operates nicely. I had a hard time setting the temperature on the over, but found out it was very easy. So far, the like the range very much.

I purchased a 24 Frigidaire wall oven with broiler (model number fgb24t3ec) in in March of 2009. The hinge has dislodged from oven 5 times. Also, when the oven is hot, the door gets stuck, and wont open. Frigidaire states no recall on this product, and no complaints similar to mine.

Poor product and worse help from Frigidaire: New refrigerator. No ice. Replaced ice maker. No water. No ice after waiting two months for a parts. Angela ** and Sharon ** whom are difficult and don’t even return calls. Tried the president of Electrolux. Spoke with asst. Rita **. No return call. Hope people read this before buying any Electrolux or Frigidaire product. Started Sept 7 and still as of Nov 7 not repaired.

This morning I tried to preheat my Frigidaire glass cooktop-oven and it caught on fire. There was a flame that I could see down through the glass cooktop and smoke pouring out of the back. I turned it off and my son reached back, unplugged it, then my husband and son picked it up and carried it outside. They unscrewed the back panel. The stove is definitely ruined! Thursday, November 22, 2018.

Bought a fridge three years ago, and the ice maker has NEVER worked...spent $1,500 on an ice box, and the damn thing doesnt make ice...never has made so much as a cup full! Worst company I have ever tried to deal with. I have now spent about $1,000 on the fool thing, and it still will not make a cube! Save yourselves, do not get a Frigidaire... Worst ever appliance and WORST EVER customer service. Really, just do not buy it!

I’ve had a “new” microwave for 3 years and during this time I’ve had to call in 4 or 5 service request since it’s not working. Since it’s outside of their warranty, they charge $90 per trip fee. If I want to avoid the trip fee, they want me to pay for an extended warranty. Either way, they want more money. This just tells me they are using a defective product & could care less about the customer experience. Horrible accommodations to a client. For the amount they charge & the number of times they’ve been out, I could have easily purchased another appliance. If it was the 1st or 2nd time, I understand. But at this point it tells me you have incompetent contractors “fixing” an item that should have been replaced & an appliance that messes up this many times in such a short amount of time tells me it’s horribly put together. Trash!

I never write reviews but for this company I created an account just so I can write a review. I bought a Frigidaire appliance from Home Depot. Within 2 weeks a brand new fridge breaks. Find out there is only a 48 hour return policy. Had to spend over an hour calling Home Depot and Frigidaire to get it fixed. Had to call the repairman myself. They gave me a list of 6 repairman and only 1 actually still works for the company. Takes 3 days for them to look at it. Takes 7 days for them to order the part. Takes another week for them to come back and fix the fridge. The whole time the fridge does not work. What to do without another fridge? Had to buy another fridge since over 2 weeks. Worst company ever. Try calling their customer number and it takes forever to get through. WILL NEVER BUY A FRIGIDAIRE APPLIANCE EVER AGAIN. Model # BA63823131

Beware Frigidaire Gallery 22.6 Cu. Ft. French door counter-depth - I purchased this fridge on March 15, 2012. It took delivery a week or two later. It is a beautiful fridge, which does not leave fingerprints on the front except on the handles. The counter depth is nice. However, the fridge stopped cooling properly on September 5th, not quite to the 6 months’ mark. The thermostat and possibly the compressor both failed. Fortunately, still under warranty. Unfortunately, Frigidaire does not contract with the larger, easier to get appointments and faster repair companies. I live in a large metro area and had 4 choices. Two of which are several counties away from me. So now 12 days after the repairman was finally able to come to diagnose, they are waiting on parts and I am now 16 days into no fridge and taking my family out for all meals. First visit, they diagnosed the fan unit and the thermostat. It took 7 days to get parts. When they installed those, they found that the door sensor is faulty. Now waiting on more parts. I also bought the matching dishwasher, hopefully not the same issues. I would recommend you purchase an extended warranty, which I will, but through a third party sufficiently able to provide proper service in your area. Im most annoyed that my Kenmore/Whirlpool fridge that this replaced never once had an issue in the 11 years I used it. It was just no longer a good fit in the remodeled kitchen. My favorite part of this entire thing - On Frigidaires website, they allow you to rate their products and post them. They send you an email asking you to click a link to confirm your review, only the link doesnt work! Funny. I wonder if I rated it 5 stars if the link would magically work.

What a piece of JUNK. I would never buy another Frigidaire product. Never worked. 20.4 CU unit wont cool, ice melts, freezer food defrosts. 12 service calls and still does not work and Frigidaire wont replace. They have some lady reading from the same script every time I call. They will only replace when the repair man tells them the unit is not repairable. BrandsMart said I was outside their service area. Now my problem. People who buy anything from these scammers deserve what they get. I would have gotten more satisfaction throwing $1200 dollars into a crowd of strangers.

The $900 refrigerator started giving us problems about 2 months after purchasing (made strange clicking and buzzing sounds and would stop cooling and had to be unplugged and then re-plugged into the outlet a couple of times to get it to start working). Fast forward to the present (5 months after purchasing) and the refrigerator and freezer have stopped working permanently (despite unplugging and re-plugging as originally suggested by Frigidaire customer service). After waiting nearly an hour to speak to a person, I managed to get Frigidaire to arrange for a repairman who told us the compressor was shot and the entire unit would have to be replaced. Learned that Frigidaire and its service partners DO NOT COMMUNICATE after another nearly one hour wait on Frigidaires customer service number (when I finally got a person, I waited another 20 minutes as the rep called the repair service to confirm what Id been told).While the repairman had told me the refrigerator would be replaced, Frigidaire says they will first have to check if parts are available (a compressor and a heater). I am now waiting for Frigidaire Corporate to reach out to me with details on how they plan to honor their standard 12-month manufacturers warranty (I should hear back within 72 hours according to what I was told by the service rep). Weve now been without a refrigerator for over one week without any idea of how long it will take to get this situation resolved. According to other reviews Ive read, it may well take over a month!

We purchased a Frigidaire Gallery French Door Refrigerator six years ago from Howards. It cost us over $2000. In October 2016, it stopped cooling and freezing and we first noticed an SYCF code. We called Frigidaire and were told to order the control board which sits behind the ice maker. The part was ordered on Nov 6 and came after Thanksgiving! I was so mad and when I called Frigidaire, they refunded us for this part because it took over three weeks to get. This control board didnt fix the issue, so we called them back. It was recommended that we call a certified technician on their list. I contacted Riddle after speaking with Frigidaire. Theyre a certified repair service for Frigidaire. I called on Tuesday, Jan 3 in the morning and their technician, Ben, showed up that afternoon.After 15 minutes, he diagnosed the problem is that the switch board with two 5 amp fuses needed to be replaced. He said that he would call the following day to give me a price for the service and labor. For the 20 minutes he was here, it was a $79.00 service charge. I received a call from Ben the following morning at 10:00 a.m. stating that the cost would be $629.20 because he would replace the switch board (that he diagnosed the day before) and the main control board (below the refrigerator). I said THREE times that youre charging me for the main control board based on an assumption you have that it wont work because the switch board doesnt work. I said that isnt right since he didnt diagnose or test the main control board to see if it needed to be replaced. He is basically charging me for a product that may not be broken. The original cost was around $350 and now with this new bogus main control board, it totaled $629.20. AVOID USING RIDDLE who is suppose to be certified repair company for Frigidaire. I called Frigidaire and explained my experience with Riddle and ordered the main control board. The rep I spoke to pulled up the specs for this model and I clearly stated its the control board which sits behind the fridge, at the top left. I confirmed THREE times because he kept calling it something else. He assured me that it was the right item. About 7 business days later, I received the item and guess what? It was wrong.I called and spoke to Juanique, corporate manager on Jan 12, 2017 (remember, our fridge has been broken since October 2016) and she returned the incorrect item and shipped out the right part. She gave me 20% off and free ground shipping because of all my issues. As we waited for the part, we decided to buy a new fridge to avoid all the headache and future issues with this refrigerator.On 2/1/17, I called and requested an RMA number. It took over 10 minutes because the rep (April) could not locate the order. Their system is absolutely ancient and wastes too much time for the consumer. My experience with this location has been NEGATIVE. The customer service reps need more training, attitude adjustments. The two managers I spoke to were very helpful and actually fixed the problems created by their employees. Do yourself a favor, DO NOT BUY FRIGIDAIRE GALLERY FRENCH DOOR refrigerator (model #FGHB2844LF1). The ice maker broke two years into the purchase. We didnt fix it since we have a U-Line ice maker.