My microwave at home is an OTR from Frigidaire. 1 month out of mfg warranty, it stopped working in the middle of cooking some steam-fresh veggies on July 23rd. I called the service dept and they had me purchase a 1 year extended warranty for about $30 and then created a service tech visit for me. A few days later, I got an email saying the service visit was scheduled for August 27th (more than 30 days!). I called and asked if there would be anything shorter than 30+ days and was reassured that Frigidaire would find a new date that wasnt so far out as they agreed it was a very long wait time. I never got a call back on that and never got a new service window or scheduled time.So Aug 27th came and I called Frigidaire again to make sure this was still scheduled in the system because I never got any confirmation call in the week leading up to the appointment. I was assured this service visit was still scheduled, so my husband stayed home from work all day to wait for the technician. The service tech never showed up (I called them every hour during their 8 AM - 5 PM window and they never answered or returned my voicemails). So I called Frigidaire back and they said they would try to get another service tech scheduled. The next day, I got a call back and was told they couldnt find a service tech, so they would do a product exchange and I would get the details within 2 days.So this morning, it had been 2 days and I still hadnt heard about the exchange details, so I called Frigidaire back. They told me that they will have the ticket for review for 6-8 business days and they will let me know on September 10th if they are able to find a new service tech or if they will do the exchange AND they said that if they do the exchange, I will now be responsible to pay the delivery and installation fees. So it will be 49 days from my initial issue before I find out what the (hopefully) final resolution will be. I was told by the supervisor on this last call that she firmly believes this is a good customer service practice.

While our Frigidaire FGID2474QF built in dishwasher never cleaned well from the beginning (purchased February 2015), during Christmas week of 2019 it produced an error code i30 and would not stop running until my husband pulled the plug. In checking online we found this is a common complaint the company has not addressed. Based on other owners feedback and our experience that it never cleaned well, we feel it is not worth trying to repair. I will never purchase a Frigidaire product again. Wish it were possible to give it zero stars!!

I have never been so disappointed and angry over a purchase. I recently built my dream home and was very excited. All my appliances are Frigidaire and had always thought it was a solid product. My one yr warranty had come to an end this past May. For several weeks now my dishwasher had not been getting the dishes clean but it would work well enough when run on heavy mode. I do not use it that often so it was more of a bother than anything until I noticed several pieces of wood flooring popping up and realized I had a leak of sorts. The builder came to take a look and we saw that water was pouring out from under the dishwasher. There was mold growing.As luck would have it my ice maker in my Frigidaire freezer stopped working as well. I called Frigidaire and was told I would have to pay for the repairs myself as it 6 months out of warranty. I have such concerns as all my other appliances are made by Frigidaire as well. So now not only are my relatively new appliances not working but I have damage to my new home. All of which I have to pay for because this company did not make a quality product.It is just myself and my daughter who is 7 that live in my home so how much wear and tear can 2 people do in a little over a year. My builder who is one of the largest in this area in NC was disgusted as well by the response from Frigidaire and told me its not the first time he has heard this and will no longer be recommending using them in the homes he builds as he wants to keep his reputation of quality homes. I can only tell people I know to NOT buy products by this company and if you do dont expect them to do the right thing. I had a Kenmore for over 15 years without any problems and I will be replacing my Frigidaire. I understand that things break but when something is so new and has very little wear and tear it is robbery. Now I am left with the repair cost of both as well as the cost of the damage to my new home.

I have a Frigidaire refrigerator that I purchased a few years ago model number frt18qrhw. This refrigerator has been nothing but trouble. I had the compressor changed and I always had water inside the fridge. The last time I had someone come to fix it, he found a wrapping that was not removed from behind the coil had worked its way down and blocked the drain hole therefore the water could not run into the cup and down the drain and it was coming inside the fridge. Someone forgot to take that piece of wrapper out when they installed the coil. I am very disappointed with Frigidaire and I will never buy another product made by them. I kept the piece of wrapping that I removed from the freezer for proof.

Clayton NC. This Frigidaire Electric Range Model FFEF3054TS Serial # VF84808468 was purchased new in December 2018. On October 30, 2019 at 9:30 pm, the range glass door exploded. It sounded like all the kitchen cabinets had fallen off the wall. The range door outer glass exploded nearly 12 feet and was all over everything. The oven was not in use and have not been used frequently.Called Frigidaire the next morning. Technician came the next week. He said this was unusual and would recommend replacement of same glass! I advised this range door glass is a hazard and too dangerous to put back and risk another explosion. If someone had been in front of the door or near it when it exploded, it would have caused serious injuries. Told him to put same glass back was not acceptable. I call Frigidaire customer service and management said they would only replace same glass and give 3 months extended warranty. I would never buy or trust another Frigidaire product. Frigidaire has this problem before, looking at other reviews. Buyer beware.

Have a two year old Frigidaire dishwasher that stopped working. After speaking to a Frigidaire representative I finally found (or so I thought) the problem. I asked and was assured that the part I needed to order was returnable. After receiving and installing the part it still did not work. Now Frigidaire tells me the part is not returnable. I wont be purchasing anymore Frigidaire or associated products.

I called customer service regarding my stove which was less than 3 years old. Spoke with them and they agreed to provide me with the parts. They did not send me the parts. I called them and they said I needed work order from their service provider which I did. After that they requested for bill of sale which I could find. They wasted my one whole month just to them to say they will not provide me the parts. What hurts so much was how rude and inconsiderate customer service was. Poor customer service and poor quality service. I regrets for buying all my appliances from them. Stove, microwave, dishwasher and fridge. Never recommend anyone for Frigidaire products.

I have six major Frigidaire professional appliances and have had issues with four of them within the last two years of purchase. Warranty is only a year. Have been without a stove since August 23, 2016. Fridge still binging and banging, fan was replaced. Washer leaks and clothes smell. Dryer door broke off. Public Electric is the service provider, not reliable at all. I think its time to call a lawyer.

First of all. How the hell does this company have so many stars when every review on here is horrible?? I bought a Frigidaire dishwasher from Lowe’s and I’m going on over 3 months waiting on a part to fix my BRAND NEW dishwasher. Service technician said I need three or four parts for my brand new dishwasher. I have now had a dishwasher Since September 23rd and have never been able to use it. I have spent hours on the phone with these horrible customer service people who do absolutely nothing help and get and attitude when I explain how ridiculous it is to be waiting over three months for a part for my new dishwasher. Also I called Lowe’s who said I simply need to get a Return Authorization Number from them am they will take the dishwasher back. Frigidaire want me to give them time to see if they can find the part before they will give me the number. Is 3 month not giving them time? I was told today the part is on backorder and they have absolutely no clue when the part will be available. What kind of customer service is that? No ETA. Just sit around for a few months and somebody might make the part I need one day.

Hi. I am a Frigidaire owner of many appliances. In August of this year I purchased a refrigerator from Lowe’s. 2 1/2 months later it stopped cooling. Frigidaire sent a repairman who after speaking with their tech department decided there was a leak in the internal hot gas loop which is located on the inside of the unit and could not be replaced so they suggested he put an external part on the back of the unit that would bypass the internal unit. I asked for a replacement refrigerator because it was a makeshift repair on a 2 month old refrigerator. I was told they would not replace it and this was the best they could do. I’m very disappointed with the way this was handled and will now look for a different brand of appliance in the future!!

My experience with my Frigidaire Gallery has not been a good one. I purchase a set and paid for extended warranty in 2011. Within my first year of my purchase I have had issues with the refrigerator and stove. The first refrigerator had a recall and I was given another one. Once I received the new one I had to call a tech through ACH a company that was referred by the insurance for any problems with the product. I was paying a monthly fee for the service that only resolved the issue temporarily.After paying for service that wasnt beneficial cost-wise, I canceled. The appliances are not good and doesnt withhold the value at all. I refuse to constantly pay for service on a product that is always in need of repair. As of now my ice maker is NOT working, the dishwasher is NOT working, two of the five burners are NOT working, and last but not least the microwave doesnt get warmer or cook. It just go through the motions of coming on.Im clearly NOT satisfied with the products and know there is nothing that can be done without paying a large amount of money to fix. I would probably come out better buying a whole new set and a different brand. This brand is NOT what it use to be! I am overwhelmed by the reviews. Never thought that this many people had problems and I wish I would have seen this before my purchase. What is even worse is no one had a good experience and the company dont care. What a RIPOFF!!! I cant even submit unless I check one star that I dont want to give. WOW.

My oven does its job very well; I seldom even think about it. The ovens heat is accurate; all the bells and whistles work as designed. Also, the oven is large enough for a large turkey and side dishes, too. The oven serves my family very well.

The Gallery collection of Frigidaire appliances (refrigerator, dishwasher, range, ovens) perform reliably with exceptional convenience — all with a sophisticated design look. With innovative cooking features and spacious yet efficient ergonomics, the entire Frigidaire Gallery makes meal prep — and clean-up — an exquisite experience. Affordably priced, as well!

Complete insulation breakdown; unit not repairable. After two hours and transferred numerous times, Natasha stated that DTE Energy (my service contract provider only) declared my refrigerator not repairable. I have no warranty w/ them, only service. Therefore, I want a fair settlement/compensation for a major rear wall insulation failure only after 3+ years of service. This is not a repairable part, it should never fail.

I have a 9-year-old stove that has broken at least 6 times; the electronic panel broke for the third time last week. My repairman recommended asking the company to supply a new panel for free, so I called Frigidaire and they absolutely refuse. So this is the first in a series of negative online reviews they will have to endure from me. Never buy a Frigidaire appliance; they are terrible and so is their customer service!!!

We bought several Frigidaire appliances, including a stove and refrigerator. We purchased the extended warranty on all of the appliances. We have had nothing but trouble with the stove and refrigerator. Both these appliances have been serviced at least 3 times and yet the problems persist. Because the warranty has expired, they will not service them any more, yet the same issues remain. The oven takes forever to heat up, even on quick preheat, and signals that it has reached the pre-set heat level, 200 degrees before reaching it. The fridge leaks water from the ice maker which then freezes on the shelf just above the freezer compartment. We are extremely frustrated and feel the appliances should have been repaired properly in the first place and should be repaired even though the warranty has expired. There is obviously a factory defect in both the stove and fridge. These problems existed from day one. If we could give less than one star, we would, and I would certainly not recommend Frigidaire appliances to any of my friends or relatives.

My landlord purchased a Frigidaire refrigerator for me on August 2020. It stopped working in February 2021. After 5 repair visits and 3 months of no refrigerator, I contacted them myself and the customer service was condescending and useless. They seemed to think I should wait indefinitely for this to be fixed. Needless to say, I have had to replace it. I will never deal with this company again. Also, needless to say, the new one is not a Frigidaire.

This is the worst purchase I have ever made in my life! Purchased a complete Frigidaire kitchen package (Fridge Model FGSS2635TD, oven, microwave, dishwasher) from Brandsmart USA in Miami, Florida to install in my brand new remodeled kitchen. It took over 2 months to arrive due to Covid. Brought the new black stainless steel appliances/smudge proof and what a mistake. The paint chips off all the appliances. Had to have the refrigerator door handles replaced because of chipping, other parts chipping as well. Had to purchase paint to apply every time it comes off and you see the silver stainless steel underneath. After only using the microwave for a couple of weeks it stopped working. Contacted Frigidaire to have a technician repair. It has been 2 months the technician has been out to the house 3 times and cant repair. Every time he comes there is a new issue and additional parts are needed, which take forever to arrive since everything is on backorder. This last time the tech advised I would need an entire front door to the microwave, the entire inside has practically been replaced and still doesnt work. Frigidaire customer service is horrible!! I have had to contact them over 10 times to no avail. One agent had the audacity to tell me they cant provide me with a new microwave and that they are losing money on me since they have to send the repair tech!! Like I said it would have been cheaper to send a new microwave!! If they would have manufactured a quality product this would not have happened. Unfortunately, I have to continue to wait since Im still paying for these appliances that cost over $4000.00. Praying that nothing else happens to the other appliances!! If I could give less than one star I would. Never again.!! Do NOT buy!! Grave disappointment from this company! Totally dissatisfied!

The following is a letter written in response of the poor quality of Frigidaire products purchased for my new home. This letter was uploaded 2 times via Frigidaires website contact us page and mailed via USPS and have had no response to any correspondence. (I have submitted this letter twice via your website and have had no response.)Upon building my new home in 2008, I purchased all Frigidaire Professional Series products for my new kitchen. Since moving in, I have had issues with each piece except the dishwasher (PLD4555RFC2). The double ovens (PLEB30T9FC) hinges squeak when I open or close the doors. The top ovens hinges were replaced during the warranty period, yet they have begun squeaking again. Moisture gets between the glass (an area I cannot open to clean) leaving behind water spots and dust when it dries. This obscures the view of the food I am cooking. No matter how clean I keep the oven, it always looks dirty when viewed through the glass. The microwave (PLMVZ169GCC) touch plate cover had scratches when it arrived and so it was replaced via the warranty.I purchased a full fridge (PLRU1778ES3) and freezer with ice maker (PLFU1778ES3) with the trim kit and gave the specification sheet to my cabinet maker to ensure a custom fit for the unit. The freezer has had frost issues because the door seal would not completely seal when closed. We were able to have the seal replaced during the warranty period as well. Now the refrigerator runs constantly on any setting during any season, but it cannot keep pace to chill food enough, even on the coldest setting. Milk seldom lasts to its expiration date. The compressor has been replaced and the Freon charged but it continues to run all day and all night. When the fridge does turn off--maybe once a week, provided it hasnt been opened for more than eight hours--it seems like something is wrong in the house because it is so quiet! Also when the fridge is off, the contents inside are covered in dripping condensation, which spoils our produce more expediently.Your recommended repair company has determined that it is not feasible to repair the unit because it has a Freon leak, which can only be remedied by overriding the refrigeration device and building a new device on the outside of the unit. Ultimately, a new refrigerator would be more feasible and cost-effective. I have called Frigidaire to inquire assistance for all the problems were are having. We have been informed that Frigidaire refuses to offer any solutions because our products are no longer under warranty. Since we made this purchase, you have changed the design of the full fridge and full freezer. To replace the refrigerator, we would need to replace the freezer and trim kit too! After five years in a brand new home, we are faced with spending $3200.00 on a new fridge and freezer unit. We purchased your top-of-the-line professional series appliances because we love to cook and entertain and we believed your sleek, well-designed appliances would assist us in this endeavor. Your fridge and freezer units are the centerpiece of our kitchen. We designed our entire kitchen, down to our drawer pulls, to match these units.Upon our endorsement of your products, friends and family have purchased several Frigidaire appliances for their homes. Now due to our loyalty to your brand, we would appreciate in-kind loyalty from you by helping us to remedy our lingering predicament. Could you please offer a resolution that will repair the aesthetics of our kitchen and thus endorse our faith in Frigidaire? We would appreciate your graciously offering an in-house credit toward the purchase of a replacement refrigerator, freezer, and trim kit for our home. Although the new appliances would no longer precisely match our current double oven, dishwasher, microwave, and drawer pulls, they would still be the centerpiece of our kitchen. Certainly this is a more pleasing solution than pairing a short Frigidaire freezer with a taller Frigidaire refrigerator below an empty hole where the trim kit no longer fits. Helping us to defray the cost of these appliances because you stand behind your name, would ensure continued fierce loyalty toward your brand. Thank You.

2 years ago we purchased 3 Frigidaire appliances, their French doors fridge model FPHB2899PF2, their gas slide in range and their dishwasher all in the Professional series. At the one year mark the dishwasher broke down and required replacement parts that Electrolux was aware of. The oven racks (3) are all approximately 1/4 inch too small. So when you put almost any weight on them they fall to the bottom of the oven. Best yet just shy of the 2 year mark the door ice maker died. We called Electrolux service who directed us to our local repair company who arrived at our house and spent 4 minutes and $100 to tell us that this particular Frigidaire fridge was garbage and that he has repaired or tried to many in his area. He told us ours was non-repairable. Long story short we daughter for numerous emails and calls with Electrolux to only end up with a partial credit towards a new purchase which would cover approximately 35% of the replacement cost. At this point we gave up. We did however reach out to Leons Furniture where we purchased the group only to be totally ignored! Needless to say we spend all of our efforts spreading our message.

I bought 4 Frigidaire appliances 3 years ago and have already had 4 service calls - 2 to fix a recurring problem with the refrigerator. The customer support is unhelpful and unsympathetic to their expensive yet cheaply made appliances. I would recommend that someone thinking about buying Frigidaire appliances reconsider and go with a different brand. I have been extremely disappointed.

I had my Frigidaire appliances installed 1.5 years ago. I bought the four-appliance deal for $1,700 after rebate. Just recently, my oven just stopped working from one day to the next. I literally used it once about 6 months ago. The control panel just went out. I thought it was off because of a power surge in the neighborhood. But I realized that if that was the case, the clock would have turned back on eventually by itself. But it never did. The gas burners work fine. When I called Frigidaire, they said, Sorry, youre no longer under warranty. I asked them to send a tech out at their expense since the stove was only 2.5 years old and this was obviously a defective appliance. They said no. Whats more upsetting is that I had just thrown out my old stove which I held on to for a while because I was worried about buying new appliances. And boy was I right. They just dont make anything like they used to. My old one was over 10 years old and it worked fine. Frigidaire has terrible quality and I would never purchase it again. Oh and my dishwasher doesnt work right either. Thats about $900 down the drain for those two items. Thanks, Frigidaire! Im not even going to bother trying to fix it. Maybe, I can sell it for parts.

My new appliance is less than two years old with very little use. As it is only my husband and I in the household, the dishwasher was used very little. I used it frequently in the last two weeks because of houseguests and it stopped working! Researched online and saw numerous complaints about the same issue, which seems to be a design fault. Although the representative was nice, she offered no help unless I bought a extended warranty. I paid $3000 for all new, all Frigidaire appliances. I do not want an additional service agreement. I want a company that stands behind their product, which obviously Frigidaire does not do. I will not pay over $100 for a new part and no telling what for a repair call. I will purchase a new appliance and it will not be Frigidaire. My son is going to purchase new appliances on Black Friday for a kitchen remodel. You can bet it will not be Frigidaire!!

I have purchased Frigidaire Model FFHT1831QP, Serial BA53635473. It SUCKS!! Had to get the seals replaced. The air chamber is misaligned (water laying on top shelf). Freezer doesnt work. They called it Intermittent Freezing. Yet the place that I purchased it from (though nice) did not offer to replace & I think they could. They are to have someone come out & look at it again. I WANT A NEW ONE! I didnt pay almost 700 dollars to have a brand new refrigerator already need several repairs. Then later when it has more problems Ill have to pay for it. Quite frankly Id love my money back & Id buy a totally different brand. My last refrigerator lasted me around 30 years with NO problems during this time. SO far I am not happy with the place that I purchased the refrigerator from as I believe they could offer to replace it immediately. I am not happy with Frigidaire so far. I will be happiest with a total refund. I would happy with them EASILY offering & providing me with a brand new refrigerator that is not this model/serial number & a better refrig. AS LONG AS IT ACTUALLY WORKS!!! Do NOT buy this model. The one guy that has been fixing these said that hes had calls on this model for these issues also.

Frigidaire recommended a service rep for the Kingsport, TN area to repair an oven door inner glass. I took the oven door along with the Frigidaire Range model number and serial number and the manual that was supplied with the stove to Milhorn Appliance Co., Kingsport, TN. I was given an estimate to replace the door glass of $59.95 plus $50.00 labor. It was to be picked up the following Wednesday. When I called to verify the pick-up, I was told that the price now would be $170.74. Milhorn would not return the door without the glass. The range cost $595. I would not have agreed to the increased price. I would have bought another stove. Frigidaire continues to recommend this shop.

I’ve had a “new” microwave for 3 years and during this time I’ve had to call in 4 or 5 service request since it’s not working. Since it’s outside of their warranty, they charge $90 per trip fee. If I want to avoid the trip fee, they want me to pay for an extended warranty. Either way, they want more money. This just tells me they are using a defective product & could care less about the customer experience. Horrible accommodations to a client. For the amount they charge & the number of times they’ve been out, I could have easily purchased another appliance. If it was the 1st or 2nd time, I understand. But at this point it tells me you have incompetent contractors “fixing” an item that should have been replaced & an appliance that messes up this many times in such a short amount of time tells me it’s horribly put together. Trash!

New house came with all new Frigidaire appliances. Within about 4 months, the dishwasher had a pretty serious leak at the base of the door. Repair took a month as the door panels took a long time to get to the repair company. The technician seemed uneasy about the repair but expressed that he was obligated to do it. His parting words were along the lines of, Well, lets see how it goes. A month later, the same leak returned. I called Frigidaire and told them that this time Id like a replacement. They told me that the repair technician would have to make that determination. The repair service said they would gladly come out, but rarely will Frigidaire replace anything, they always end up repairing. I impulsively went out and charged a new machine, which reading this forum makes me feel as if I did the right thing.A month ago, the microwave clock began running about an hour fast or shutting off. The bottom shelf of the refrigerator falls off its track locking the crisper draws in place. I think its criminal that a company is allowed to produce massive amounts of impossible to dispose garbage. I feel horrible that I am sending a less than one-year-old dishwasher to the dump. My last unit was going strong after nine years when I sold my last house. After the washer is paid Ill charge a micro, then eventually the fridge. We all work in this house and cant take the time to have all these repair people to come. This is really aggravating.

Less than 3 months old Frigidaire Professional microwave stopped working. It is 7 weeks now without a microwave, looking at another 3 weeks before parts are possibly available. Frigidaire will only replace parts.

We purchased this higher end Microwave from Frigidaire and the screws to the handle fell into the microwave door panel, one at a time, beginning approximately 14 months after it was purchased. The microwave does not undergo rigorous treatment as it is just two of us who live in my house and we may use it once or twice a day if we use it at all. This does not seem to be an exclusive concern as I see many reports with the same issue on the internet. Instructions to fix it have labels that warn of potential radiation leakage and there is no other viable work around. If Frigidaire is knowingly installing potentially faulty door handles with no easy fix but encouraging customers to use a certified technician and parts for a problem they know the microwave will have, then I think they should be liable for any damages and they should be required to resolve the issue.

We manage a few properties and at one point ordered a few Frigidaire refrigerators. Three of them never worked upon arrival. I was thankfully able to get two of them replaced after several calls with the distributor because frigidaire refused. It has been a year and I still cannot get the third one fixed or replaced. I have had numerous calls dropped with their customer service, countless promises to have the item fixed, and even more promises that they would bring the needed parts to fix it the next time. I will NEVER purchase one of their products again for the sheer sake of how atrocious their customer service is. I hope you should never have to call their customer service, because after waiting on hold for a minimum of 30 minutes (there is no call back option), you will likely get someone who you have to re-explain the entire scenario to, they will still not understand, and your problem will still not get resolved. At this point Im likely to just throw away this refrigerator instead of wasting more time trying to get them to fix it. I was just on the phone for over an hour, they refused to give me a manager and the call surprisingly dropped. This has happened a number of times before when I have had issues and I never received a call back. 0/10 would recommend.

I have purchased numerous Frigidaire products and have had problems with all them. Will never purchase one again. My air conditioner has been replaced three times already since it breaks after a few months of service and since the unit is sealed they dont fix them, just replace them. I purchased a three year warranty through them and it will take 7 to 10 business days just for them to get in touch with my store (only 5 minutes from my home) so I can return the unit for a new one. I find this to be ridiculous. It has taken longer to speak with their customer relations dept. then it would have taken them to email the store. Everything is automated and they have all of my information on the contract. It is infuriating to the consumer and it does not say anything about having to wait 7 to 10 Business days for them to simply get in touch with the store for a replacement item. They have so many customers complaining that the wait time to even speak to someone is absurd. My refrigerator purchased through them also broke within a year. First service call gave me some story about the floor in my kitchen not being level. Called again and finally got someone who tested the motor and replaced it. The range, also Frigidaire, always smelled like gas whenever we turned it on. Had my gas company come out a few times to check since the entire house would fill up with gas. I called an independent appliance repairman and it turns out the igniter was too small for the unit so the gas had a difficult time passing through. He replaced it with a larger one. Clearly Frigidaire does not know how to make any product. Im done. Would never buy another product of theirs again. It is business day 5 and Im still waiting for them to call and tell me when to pick up a new air conditioner that will probably break in the next two months.

The ice maker has not worked right since we purchased the refrigerator (#FGHB2844LF Model, Serial#4A03006967). We have had 3 repairs, going onto 4 repairs for the ice maker. It continues to breakdown and ultimately water leaks out onto my hardwood floor causing damage to the wood. This is a lemon and Frigidaire will not take this back. So fix my floor damage please and I am very dissatisfied with this model, seems repairmen cant fix it.

French door refrigerator - Purchased in 2016. After a year the ice maker leaked and the build up prevented the door from closing. Bought from Gerhards in Glenside. Paid for 5 year warranty. The mechanic came out reattached water tube. This was October 2017. Ice maker froze again June 2018. Mechanic reattached hose and realigned. June 2018, the ice maker is over filling and leaking into the ice tray. The ice maker has problems.

People are on this site are here for two reasons: to make a complaints or to review a product. To those who are reviewing, this is for you. I purchased 4 Frigidaire appliances from Pacific Sales in Irvine CA in October of 2011. Within 8 months, I had 7 service calls for dishwasher leaking twice, Magnatron replacement twice and door repair on microwave, and refrigerator drawer breaking and replacement of ice maker. 2 1/2 years later my once quiet dishwasher competes with my refrigerator, my microwave is making funny noises so much that we have a replacement standing by in the garage, the stainless steel range is peeling and the refrigerator back is sopping wet with condensation, not to mention that it runs LOUDLY 24 hours a day. This was $4700 worth of appliances! Now I guess we should have purchased the extended warranties, however I felt that my last (cheap) appliances lasted (hot point range and dishwasher 16 years & Kenmore refrigerator 22 years) so it wasnt necessary. Yesterday, I spoke to Frigidaire customer service? because the repairman advised me to do so. What I received was a telemarketing service doing a hard sell for an extended warranty service for $269. Really? Like receiving numerous Last Chance Extended Warranty service notifications in the mail for the last 2 1/2 years wasnt enough. The representatives could not explain to me why their appliances can only be expected to last for one year. So I am now (after time wasted with repairmen & Frigidaire sales people) looking for a new refrigerator, taking that stand by Frigidaire microwave back to Home Depot, reviewing dishwashers online and peeling my range. My advise is DO NO BUY FRIGIDAIRE APPLIANCES!

Stove is now about 8 years old and is working as perfect as the day I bought it. Flat top and an excellent appliance. Convection oven which is a huge plus. Easy to clean and maintain, would highly recommend to anyone.

Brand new Frigidaire Gallery Dishwasher that retails in 2021 for $719 went bad after only 3 months in brand new home! After 3 months whole computer motherboard had to be replaced as well as new pump! This was clearly a lemon and it was only under warranty for 1 year. During the 2nd year, continual problems with pump mechanism and computer motherboard that had to be fixed and wasnt cheap. Today I called Frigidaire (03/16/2021) and spoke to agent Ethan 3:40 PM ET who told me there was nothing that could be done by Frigidaire, that Id have to call my own repairman at my expense. This appliance is clearly a lemon. In fact, when the Frigidaire service repairman came to fix the motherboard and pump when it was under warranty, he said hed never buy one! My advice: DONT EVER BUY A FRIGIDAIRE APPLIANCE!!!

I bought a new dishwasher prior to renting my home. During their year lease, the dishwasher stopped working and they neglected to have it repaired when it was under warranty. Five months later when they moved out and the warranty had expired, I expected to have to buy a new dishwasher or spend a few under dollars to repair it. Frigidaire customer service was amazing. They had notes from when the attempts were made to repair the dishwasher and that the renters did not follow through with scheduling an appointment. Their customer service staff was friendly, helpful, and are repairing my dishwasher no charge. :)

Keeps losing refrigerant. I have had this freezer for 4 and 1/2 years, the tech just left. This is the 3rd time it has needed service, all for the same issue. It has taken 3 to 4 calls before its “fixed”, at least until next year. Once a year I have to call them, this is just ridiculous, cause they do not want to replace their product. I will not buy another appliance from Frigidaire. It’s sad because it was almost always a good company before Electrolux bought them. Thing is I have a 22 year old Electrolux vacuum that I love.

We have had the refrigerator for less than one year. The ice maker leaks into the refrigerator and the ice becomes one. The ice maker was replaced one time and three times it is either a new gasket or this time they used silicone to seal it. The fourth time was Saturday, April 30, 2016. He used an adhesive to complete the seal. By Sunday, May 1, 2016, it was leaking again. There is a serious flaw in this refrigerator. Please do not purchase this model refrigerator. Do not purchase Frigidaire. The last call to them was I dont open the refrigerator enough to let warm air in. Such an unprofessional company. Move on. There are so many reputable companies. I am trying to get the refrigerator replaced. CONSUMER BEWARE!

ATTENTION CONSUMERS!!!! DONT BUY!! This is an honest warning from one consumer to another! Don’t buy Frigidaire. They don’t last more than 7 years. I replaced my Kenmore fridge and that’s still making ice and water as we speak in the garage just fine. My fridge from Frigidaire cut out on me 3 times and parts were replaced 3 times at my expense and yet again broke down. My gas range seems to auto ghost mode on at 400 degrees or higher so now I have to keep that unplugged. My dryer was worked on several times and $100’s was poured into my dryer for parts and labor. The washer doesn’t spin the water out of clothes anymore. And now the dishwasher just generates random wash times while in a wash cycle.Frigidaire products are garbage and won’t last. I spoke to a corporate supervisor. And it was a slap to the face to offer me 20% off parts after explaining my situation and what has been going on since I purchased these products. All in all if you want cheap buy from Frigidaire. If you want to talked to like an idiot buy Frigidaire. Or if you truly listen to other consumers go elsewhere!!!

I have a glass top range with self cleaning oven. The range is 20 years old and has been extremely reliable and very easy to use. It does everything it’s supposed to do. Would definitely recommend it.

We bought a Gallery Frigidaire refrigerator in May 2016, within a week we knew it was not working properly. After at least 10 service call by Judd & Black a local business our unit was finally replaced by Electrolux. Now 10 months later our new unit does not cool. We are beyond frustrated to say the least. How can a family be expected to take this amount of time off for the service calls and not to mention the amount of food that has been wasted. So here we are almost 2 weeks without a refrigerator AGAIN.

Have to have it in air conditioned room or warranties are void. Poor refrigeration unit. Poor insulation. Heat goes in walls then absorbed back into freezer. Door is cold from poor door insulation. Very poor engineering. Cheap junk.

When the original light bulb in the refrigerated section of my Frigidaire side-by-side burnt out, I really didnt think it was so unusual. Ill just purchase a new bulb and replace it. This should be simple. Well, not so simple. Upon attempting to remove the bulb, it would not turn. I was afraid to apply excessive force since I didnt want to break it off in the socket. I couldnt understand why I was having so much difficulty removing a light bulb. So I poked my head in the refrigerator to get a closer look. I was amazed and concerned at what I saw. The bulb had burned the plastic lining above it. The bulb was stuck to the top of the liner. After several more attempts to remove the bulb, I finally succeeded. There is a considerable amount of damage to the liner, including a small hole in the middle of the egg size crater that was created by the hot light bulb. Im not only concerned that this has compromised the cooling capacity of my refrigerator. But that it could be a potential fire hazard. Still, I continue, with increasing doubt, to replace light bulbs with increasing frequency. I just installed the fourth bulb. Please help! Am I and my family in any immediate danger from this defective product?

This has been a terrible purchase, screws stripped in dishwasher and replaced the dishwasher with one that gets so hot it melts the silverware holder in the dish washer and screws still stripped. The oven not beep when food done. Only two products without problems has been the refrigerator and dishwasher. Crossing my fingers.

Ive had the Frigidaire stove for 3 years & I love it. All the features are great! The cleaning cycle does a great job! If you spill something, it doesnt drip anywhere & its easy to wipe up. There are two different cleaning cycles. One is steam & the other the heat cleaning.

I upgraded my kitchen with a new 4 piece silver, grey mist Frigidaire appliances. I was told that Frigidaire was the best. My previous appliance was Frigidaire. I had no problem with them. My refrigerator broke within a 1.5 years. I was awaken by my smoke detector @ 4:30 am on 10/11/14. My kitchen was completely filled with smoke and a burning smell. After searching for what was burning, I saw smoke coming from the back of my fridge; so scary. I have NEVER had a problem with a NEW appliance before this issue. Called Frigidaire and was given no sympathy or empathy. I was told it no longer under warranty and that I should purchase an extended warranty after I have the problem fixed. The parts on my American made appliances were shown as made in Mexico. Very Strange. I could not see paying $1000s for appliances then paying $800 to get a NEW appliance fixed. My heart was broken. After 2 weeks with no fridge, they agreed to pay for the parts, but the labor and service call was well over $300. Frigidaire need to work on their Customer Service Dept. I was hung up on several times, after being on hold for 30 minutes, my call was placed back into the cue, I was given misinformation, the list goes on and on. I just cant believe a company that I thought was so upstanding, turned out to be very disgraceful. I can no longer tell my friends and family to purchase any Frigidaire appliances. Yes, it looks great, but thats about it. :-( I have receipts, documentation, names and dates to back up every thing I have said, which is entirely true.

Bought all new Frigidaire appliances for new house in Coeur dAlene, Idaho. Right away the refrigerator broke, making the freezer side super cold and the refrigerator side hot. Model number is FGHC2345LF. Freds Appliance (supplier we bought from) fixed it. This is a vacation home, so we are not there very much. Next time we came out, the same problem. Freds fixed it again (allegedly). This happened 3 more times, for a total of 5 repairs for the same thing, under warranty. They claim they replaced mechanical parts, electrical wiring, circuit boards, etc.Of course, as soon as the warranty expired, the same problem reoccurred and both Frigidaire and Freds Appliance told us to start paying if we wanted it fixed. Paid $583 to repair it. A year later, its broken again. Now they are saying its my fault because we dont use it enough! Seriously! They say it has electrolysis because Im not there with it. We leave the house at 55 degrees in the winter when were not there, and never over 80 in the summer. These are not extreme operating temperatures. Why doesnt the state attorney generals step in? I am going to request assistance from the Idaho BBB and State Attorney General.

I purchased a Frigidaire 22.2 cu. ft. side by side refrigerator from Best Buy. I have no real complaint with Best Buy or the refrigerator. My issue is with the Frigidaire Parts Department. I called them to obtain the correct part # for the water filter as the time to order light was on. The woman in the Parts Department gave me the part #. As I ordered the water filter from Best Buy. When it arrived I followed the instructions: remove and dispose of old water filter, install new water filter. After the old water filter was thrown away, I attempted to install the new one and it did not fit.I called the Frigidaire Parts Department and spoke with Ashley. I explained what had happened and asked that they comp me a water filter being that they gave me the wrong part # to begin with. Ashley explained to me that because I did not buy it from them they can not comp me the item. As well, as it is a special order item it will not be available for 10-14 days. This I found strange, because after I got the correct part # (hopefully) from Ashley, I ordered it from Amazon for next day delivery. HORRIBLE Customer Service.

Bought French Door fridge in July 2015 Model LFHB2741PF5A. Now out of warranty by 9 months. Started having lights go out on touch screen control then quit delivering ice. Have spent $700.00 dollars for replacing 2 control boards and ice maker motor. Lights now work on screen, ice maker still will not deliver ice even though ice is being made. Might as well be using ice trays. Frigidaire customer support response has been that even if I had the extended warranty they would only replace the parts and if it could not be repaired I would have to buy a new fridge on my own. No more Frigidaire appliances for me and please think twice and research before you buy.

Im writing on behalf of my daughter who is due to give birth any day now and who has waited since January for Frigidaire to make right a product that does not work. In the last four weeks, Ive spent nearly 8 hours on hold BEFORE I could actually talk to someone, and though it has been 8 months, the replacement dishwasher which Frigidaire was supposed to deliver has not been delivered. On two occasions, delivery men have brought out a new dishwasher but then, mysteriously, the new machine was deemed broken in delivery and impossible to install. Ive been instructed to send copies of documents to prove our purchase even though they have record of the fact that she owns it. I am waiting for Frigidaire to deliver a serial tag to me - Im supposed to attach it to a rebate email. I have never received the tag.My belief is that Frigidaire is attempting to get out of replacing the product which has never worked by delaying until it is no longer in warranty. They are a dishonest company, run by incompetents or worse, they are criminals and are happy to take money and try to grind consumers down by making their service impossible to get all the while recorded messages assure those of us on hold that Frigidaire is concerned and cares about its customers. RUN, RUN, RUN, but do not buy anything any Frigidaire.

Moved to new house, the dishwasher didnt work. Called company customer service, they wanted tag number which I mailed out but they didnt respond for week. Contacted them they said 4-6 weeks to refund and hung up phone. Contacted again, they hung up again. I will advice never ever buy FRIGIDAIRE or ELECTROLUX products as they are worst in servicing and customer service.

I have a brand new Frigidaire refrigerator that isnt working properly and is still under warranty. It has been repaired THREE times with different parts. I havent been able to adequately store food for over a month. Their customer service is HORRENDOUS!!! I cant seem to get anywhere and now they have scheduled yet another visit from a technician. I have waited at home 5 times now. As soon as they fix this, I am getting rid of the refrigerator and buying another (NOT FRIGIDAIRE). Horrible product.

I purchased the microwave in November 2017. The door was opening with a bit of difficulty but I thought it was normal. Later on, I had to try 3-4 times to open it once. On Feb. 12th I called and they send a repair service company. The repair man wrote down 2 possible reasons: the door per se was damaged or it looked like the bottom door bracket was bent. He said that hell order a new door. If the issue will continue after that, Frigidaire will have to replace the microwave since the bracket cant be replaced.I waited 6 weeks for the door for it was on the backorder. Finally, the repair company received the door but it was broken... I waited another week, until they got another one (from the batch that was now in the Frigidaires stock). He installed the door but the issue persisted. So he said hed call them the next day and ask for the microwave to be replaced. He (and unfortunately I) did not think to try the microwave after installing the door. After he left I called his company because the microwave did not run at all, even with a hard-to-open door. He arrived after a few days and found something else was wrong (besides the door), namely a door switch. He ordered it from Frigidaire and left. After another week he arrived with the switch and installed it. But the microwave still would not work. He decided it was the thermostat. (THIS IS NOT A JOKE) and ordered it. Meanwhile we got to June and I went on vacation. He got the thermostat and came over to install it on August 1st. But the microwave would not work at all. (STILL, NO JOKE). He went to his car to look for some loose pieces. He was hesitant to call the company to order something else (and WHAT? because he had no idea what it was.) I advised him to call a colleague and ask for his/her opinion. Eventually he left saying that he will call Frigidaire the next day. Two days later he arrived with a piece that he said he had gotten from another colleague, familiar with Frigidaire products.He installed it and the microwave started running, still with the initial bottom door bracket bent and the door closing and opening with difficulty. I reminded him that he would have to call Frigidaire and say that the initial issue couldnt be fixed. BUT... SURPRISE: he said that I should be happy that the microwave works now. He said that Frigidaire never replaces appliances and it is practically a lost cause. It was clear to me that he was not at ease, since the whole story would prove that he wasnt a stellar repair man either.I couldnt believe my ears. So I understand that I have two incompetent parties here: one supplying bad products, the other supplying bad service. And I am in between, unhappy and angry as hell. I called the Dial Appliance myself and asked the manager to call since the repair man, Ishmail wont do it. The manager, Eugene, mocked me for even thinking of a replacement. Why dont you try it yourself? And good luck with it, he said. I called Frigidaire and there is not live person answering at all. They have a message, the same message that I heard several times along 2-3 months: In an effort to better serve poi, our agents are currently participating in a company collaboration & training session. We apologize for this inconvenience. One might say that after so much training theyd get better at what they are doing...

My upright freezer was delivered in May 2020. By June the frost-free freezer was forming ice near the door. Took Frigidaire 2 months to mail me a replacement gasket. Before the part arrived the door wouldnt stay shut. Had to put a ratchet strap around it to keep it closed. Gasket arrived and it doesnt fit in the door so falls off immediately. Now the freezer is constantly running trying to stay cool. The contents are melting. Frigidaire is horrible. I tried calling multiple times on Friday but their help desk literally didnt answer, had a message that said they were too busy and it hung up on me. Repeatedly. I emailed them, no response. Called again, sat on hold forever. Their customer service is awful. They wont refund or replace the freezer. They wont refund the $700 of food that is now ruined. I will never buy Frigidaire again. HORRIBLE COMPANY. HORRIBLE PRODUCT. HORRIBLE CUSTOMER SERVICE. HORRIBLE!!!

Lets just start off with, dont even bother with this company! I purchased a Frigidaire side by side refrigerator less than 4 years ago, and I have had NOTHING but problems! A week after the 1 year factory warranty was up my refrigerator stopped working, I lost all of the food in it. A week later it was finally fix, only to have it break again a month later! Then it was great for about 2 years... And THEN my freezer side broke, it literally just stopped working, first the ice maker, then the food wasnt freezing, then it was just done. LOST ALL OF MY FREEZER FOOD, AND IT WAS SO PACKED...ugh.Called to get it fixed, AND of course my extended warranty that I purchased after the factory one expired was already done. So yep...less than 4 years 3-4 different issues needing to be fixed, not ok. I called the company, of course they couldnt do anything to help me. I emailed back and forth with the company and they said they cant guarantee their products after the factory warranty is up, things cant last forever. Yeah ok... So basically Im done with this company, hopefully everyone starts to realize soon as well! A large expensive appliance should definitely last longer then theirs do.

Bought over $6000 of appliances while renovating my kitchen (less than three years ago). First issue arose when cast iron grates on dual fuel range had peeling paint off grates. Called when the stove was about 8 months old. Told there was no warranty and if I wanted something better looking, I needed to buy new grates. I did, supposedly got a 50% discount but grates were still nearly $100. Just had my 5th service call for icemaker repair... each time after paying $130 service call always requiring parts to fix... spent around $800 in repairs so far. Tried to speak to customer service about my frustration and high cost of obviously defective product. No offer of compensation other than 50% off parts ordered from them, big deal. I even tried to speak to a supervisor and got no other offers of help or even trying to remedy my situation. Not to mention a cracked piece of plastic on the top of my freezer door damaged by the repairman that cannot be replaced... Frigidaire does not sell this part and I need a whole new door... absolutely ridiculous and poor service after spending my hard earned money on several appliances... I would never purchase again. I have a 14 year old whirlpool fridge that is an extra-- still in use in my garage. I have done nothing other than replace the water filter. Never one ounce of trouble. Next time I will buy whirlpool.

My Frigidaire Electric Range is awesome! I love the fact that it's a smooth top and very easy to keep clean. Less work for me whooope!!! I would highly recommend my Frigidaire Range to everyone who loves to cook.

I built a new home and needed a counter depth refrigerator. Being there are few to choose from, I chose the Frigidaire Gallery line for its fingerprintless stainless steel look. I have had the repair people here 3 times already because they cannot get the doors on the side-by-side refrigerator to line up. The crisper drawers squeal terribly when you slide them in and out because there are no rollers. Just plastic gliding on plastic (dumb design), and my food gets frozen in the crisper drawer randomly.The dishwasher develops a foul odor unless you leave the door open all the time. The consumer hot line told me this was normal and I need to run white vinegar through it occasionally. Well, my kitchen is small and leaving the door open in a real pain. The microwave doesnt have a reheat button on it, instead they labeled a button chicken nuggets. What? So far so good on the electric range, but it is hard to keep it from looking smeared as it is a solid black. Shame on me for not going over every detail while shopping I guess, but my 20-year-old Whirlpool and Maytag appliances were better made for sure. Disappointed :(

Love this company! I have put this brand of appliances in two homes and I have had nothing but good luck. Only glitch was handle coming loose on convection oven, which was an easy fix. I purchased the Gallery edition with smudge proof doors which is great....no fingerprints ever.

Bought an induction range at Best Buy while remodeling our kitchen. Purchase and delivery experience was wonderful. Because of construction delays it Sat in the living room for several months. When we finally took it out of the box we found that the extended warranty, recommended by many, had to be purchased within 30 days of product purchase. Called them and found we could still get it but had to pay an extra $25. Very disappointing. Asked for a supervisor and was placed on hold for a long time. She was very unsympathetic and steadfast in adhering to company policy. I hope warranty service, if needed, is better.

We bought a new Frigidaire refrigerator/top freezer about 2 months ago. (Model FFTR2021QW1). The freezer shelf sags when I put as little as 2 pieces of meat on there. A sagging shelf means half the freezer space is lost. And when I tried filling my freezer like normal - with things evenly spaced - the whole thing nearly collapsed. The companys customer service rots. So far the answers we got were, and I quote: my mom has the same refrigerator (truthfully, I dont really care); so dont put anything on the shelf (really now! So why did I buy this size model refrigerator/freezer? Or maybe the shelf is just for illustrative purposes only?); and get this: its supposed to sag. (Huh? For what purpose?). Basically, after a week of runarounds, Frigidaire wiped themselves clean from the fact that there is a defect in the shelf. I am so frustrated because now I have a completely user UNfriendly freezer.

Frigidaire makes the crappiest appliances on the planet. I have had Frigidaire refrigerators, stoves, and dishwashers in homes and apartments where I have lived over the years. They have all been substandard, cheap appliances that are inferior when working, and prone to frequent breakdowns. I have had to replace many a Frigidaire product over the years. DO NOT BUY A FRIGIDAIRE ANYTHING!!!

We purchased four appliances from Frigidaire when we remodeled our kitchen. We have been a Frigidaire customer for thirty years. These appliances were purchased June 15, 2014. As of today the control panel on the stove died and now the control panel on the dishwasher died. When talking to the rep the only option is to spend another $284 for a extended warranty??? These units are only a little more than a year and a half old. Beware appliance buyers. Never buy Frigidaire appliances. They are junk.

New stove and the smell that comes off of it goes in to the food that I am trying to cook in the oven... Have ran it through a clean but it still smells and smokes. NEVER buy a Frigidaire stove. If I cant get rid of the smell in one more cleaning I will need to scrap the stove and get a different brand. They dont care as when I called they just said, Yes, it will smell for a while because of the oil etc. in the stove. Not good... Your eyes burn when it runs a clean and there isnt anything in the oven. I am just running another clean to burn off the crap... But it doesnt seem to be working. UNHEALTHY.

I bought all Frigidaire Gallery appliances for my kitchen. Since then my refrigerator has broken at least 4. 1st was ice maker $150 then the whole motherboard $350. Now its the water inlet valve $150 and of course all this happens after the 1st year when the warranty expires. So the way I see it I paid for a new fridge in repair. Also bottom freezer door doesnt close right and is chipping away. Stay away from the P.O.S company. I contacted them to see about recalls and such all the recalls are for the model before it. This model has the same problems but no recalls. That is the biggest scheme. Stay away from this junk box.

Very quiet. Does excellent job of cleaning dishes without rinsing them first. Cleaning cycle is shorter than most other brands. Has 6 different wash cycles and 4 different drying cycles. The silverware tray is easy to fill and keeps them separated. Very reliable. It's approximately 10 years old and never had service on it.

We purchased over $4,000 of new appliances when we remodeled our kitchen in 2010. At the time, Frigidaire was the only company that produced a smudge proof stainless counter depth refrigerator. This is by far the worst buying decision I have ever made after buying appliances for 40 years. The dishwasher racks and the stainless front panel began to rust at 3 years old. The refrigerator never ever cooled properly causing to lose produce to freeze and spoil. The temperature constantly fluctuates, consequently, your temperature control does absolutely no good. If you lower the temperature to keep products like milk, butter, jellies, etc., at 37 degrees the produce compartments go below 32 degrees. We just paid a $430 repair bill for a new control board and we still have the same cooling issues. There is most definitely a design flaw with this refrigerator! The microwave had to be replaced due to failure. It simply stopped at 4 years old. The slide in stove has not caused any problems except for cleaning the glass top surface which requires more work than the floors. Everyone that reads this review should believe every word and please take my advice... STAY AWAY FROM FRIGIDAIRE!!!

I bought a stainless steel refrigerator and a stainless steel stove from Frigidaire July of 2016. The fridge wont cool the freezer or fridge section. The stove you have to use a lighter to light the stove. Pilots wont stay lit. Called Frigidaire and all I got was, Oh too bad. Had to go and purchase a new fridge. I wouldnt recommend Frigidaire to anyone.

Bought a Frigidaire refrigerator 6 months ago. It stopped working this past Monday. Lost all my food, contacted Sears where I bought it. They would not do anything about it. Told me to contact Frigidaire customer service. They were no help at all. Could not get anyone out to fix until 3 days later. Too late, 200 to 300 dollars worth of food that was in fridge went to the dump. They had the balls to offer me 25 dollars to help on replacing food so service tech came out on Thursday. He was very helpful, the only one had sense but didnt have part to fix so had to order part.So its going to be another 3 days for the part to arrive. They dont care whether they can help you or not. All they could say was, Thats all I can do. So anyone buying this product better think about buying any Frigidaire product because they lie about speedy service and warranty is not worth a damn. I will not purchase any more of their product. Its nothing but junk.

After 9 months of frustration and three failed attempts to repair our fridge, Frigidaire replaced our unit with an identical unit. I had to request a supervisor multiple times, but the supervisor was understanding. Immediately when we plugged in the replacement we noticed a difference in the operation making even clearer that our initial unit was a lemon. I also complained on Electrolux and Frigidaires Facebook pages and they sent a $100 gift card to help cover food spoilage. Lowes protection plan also covered $130 for food loss. Since Frigidaire did give us a warranty replacement I updated my rating to 3 stars from 1, but since the process and experience were not what I expected from spending hard earned money we will not be buying another Frigidaire or Electrolux product.

Brand new washer/dryer combo - The washer died in three days. I called in and they referred me to an authorized servicer. I waited four days for him then needed a part. Still waiting on day 17. I now called Frigidaire and said, Please just take back the machine. They said no. My retailer was ready to do a swap, but Frigidaire wont authorize it. My retailer should have stepped up and helped me out, but they are lame too. No one cares that I spent good money and got the shaft. I said, How could you allow it to drag on this long? They said, It is our policy. I said, Screw your policy. I will never buy this product again. So as soon as they are fixed, hey goon Craigslist and I am getting a different brand. Dont buy Frigidaire. Its all junk.

So far to date, our microwave since we bought these products has been serviced 3 times because the time is always running fast. Service tech has been out and changed the board with no results. It still runs fast and we keep being told the same thing. It can only be the board, yet the problem still remains. Also, we almost had a fire because the element in the oven warped and touched the bottom plate of the oven causing the plate to melt. Still with the stove, the light that shows you that the surface is hot dimly flickers all the time even though the stove has not been in use. They have been out to fix this problem as well saying a ground wire is loose, but it still does it. The built in vacuum that we purchased overheats all the time and after running it for about 5 minutes and then shutting it down, it wont start until it cools down. Had the motor replaced once already and it still doing it now. On to the latest problem, our dishwasher started leaking last night. Thought maybe just need a new door seal. Upon doing a look see, found out the water was not coming from the seal but rather from water hitting the door and coming out the bottom. After taking the dishwasher apart to see why the water was hitting the door in this fashion, I found holes in the bottom spray arm. These holes had been melted from the heater coil in the bottom of the dishwasher and the heater coil is warped in such a fashion that continued use will definitely cause a fire.

Went with Frigidaire gallery kitchen appliances, and everything is sub par. Dishwasher has broke twice, fridge also and now the stove quit working the day before Thanksgiving, 2 years old. Will never buy Frigidaire again.

We purchased our convection oven, quite expensive, a year ago. Have loved it until the last cleaning. I had a pie run over and I did follow directions of scrapping what I could get off of it. I then ran the self cleaning cycle and when I looked, it was burnt in that area and a dent showed up. I had contacted them before about sending me information on extending the warranty which never showed up in my mailbox. When I called to get a repair service recommendation to come out, as it was still under a year, there were none in my area. So what good is a warranty if no one is in area to fix or look at it? The floor of the oven had to be defective or this wouldnt have happened. I owned a GE before for 3 years and when we sold the house it looked as new as the day we moved in. I followed the directions and this is what happened. I will not recommend Frigidaire to any of our friends.

I purchased a Frigidaire 27.86 cu ft FD REF LGH from Lowes on 10.5.14 and had it delivered to my new home on 1.28.15. Less than a year later the ice maker started dripping water on the wood floor and stopped making ice. I contacted Frigidaire who said that since it was over a year old, it was not under warranty and it would cost over $300 to repair through one of their recommended repair companies. The female customer service rep asked me if I would like to purchase an extended warranty for $500.After several back and forth calls to customer service about the situation I ended up paying $300 for a five-year extended warranty. The repair company came out, said he needed to order the part, and weeks later came out to repair the ice maker which is now doing the same thing again. The repairman said he would probably see me every year because it is a problem with these models having the ice maker in the refrigerator door instead of the freezer door.When I called Frigidaire this morning, the customer no service person was very rude and would not even allow me to speak. She kept talking over me, giving me the same repair company in my area and a warranty number for the service. When I asked her if there was any possible option to replace the refrigerator with another model, she said, No. I responded with, So, am I stuck with this high-end expensive but faulty design until I purchase another brand? She said, Yes, thats it! I do not recommend anyone to purchase any Frigidaire products. They have a serious customer service and customer relations issue, and they do not back their products. I am now still waiting for the Frigidaire authorized warranty repair service to call me back from over two hours ago. Last time I had to take off two days work for this repair. Not acceptable product.

This is about the safety Issue with Frigidaire/Electrolux June 2007 microwave/fan above stove unit. Quite some time ago, the door unit became loose and progressively worse. The problem is that the two door hinges have become broken loose. There are no screws holding the hinge. It is either a cold weld problem or the pressure fit (similar to a pop rivet) has let go. This I feel is a serious product design flaw.

On February of 2019 I bought a refrigerator from Sears. 9 months later it went bad. Less than a year in with barely to no use since I am mostly away for work. I had to wait 8 weeks to get a credit to purchase another which I surely saved myself the grievance and did not. Instead I have purchased a freezer which I will sale before it goes bad. I should have listen to my neighbor who said she couldnt trust this brand anymore. To use the factory warranty prepare for a huge disappointment and tons of hot potato phone calls. It seems to be the only brand that chapter 11 Sears seem to have on the floor and I can see why. Save yourselves the headache, get a South Korean product instead and live a happy life.

The stove and oven are functional. It is a new unit, but it also feels so tiny regarding quality of materials. I question the longevity of its function. Our family had a stove that lasted 30 years. I dont think that this unit will endure that long. Planned obsolescence.

I am renting my house, and my tenant called me to tell me that my 2 year old Frigidaire stopped working? I am living in Bangkok, Thailand, working with illegal adoptions, and former retired Police Officer from New Jersey, and am not a Private Investigator. My tenant called Sears, and they came out and looked at it, and stated it has a fan problem that has expanded on something and cannot be fixed. I bought all Frigidaire appliances to go with my new kitchen, dishwasher, stove, oven, and microwave, wine cooler, which does not work anymore either. I have no other recourse but to buy a new one. Does Consumer Affairs help people like me?

I am so dissatisfied with this refrigerator, all the inside walls are cracking, and the storage boxes on the door break easily, I have used it for two years and its falling apart, please consider not buying from this company.

I have had two major repairs done by the store that sold this poorly designed washer to me in the first year, to no avail. When I contacted Frigidaire before the warranty expired (7 times) they finally told me they would not honor the warranty because I handwrote information of the receipt. They requested I handwrite this information of the receipt before sending it to them! This product is terrible - avoid it and Frigidaire like the Plague.

We purchased Frigidaire microwave/oven combination and had it installed in February 2014. After 2 weeks, the microwave door stopped working properly and shortly thereafter, the microwave stopped working. After two visits by service personnel spaced out over several weeks, and multiple replacement parts, the microwave is now working (as of May 14). Frigidaire unwilling to replace what is obviously a defective unit.

Run, dont walk away from this deplorable company. I replaced ALL my kitchen appliances October 2016 with the Frigidaire Gallery series through Home Depot. Ive had 5 service calls on the refrigerator. The last serviceman advised me, Thats just the way it was made, theres nothing I can do. My most recent complaint was the handle on the dishwasher is rusting! After 22 minutes on hold I was told by the customer service rep that, If you look on page 22 on your owner’s manual, you will see that rust inside and outside the unit is not covered. After speaking with a manager, as a goodwill gesture she mailed me a new handle. Really. Goodwill? Why dont you manufacture decent products and goodwill would be implied. Consider yourselves forewarned. Dont be foolish. Dont spend your money on Frigidaire appliances.

We start out looking for a dryer that was not a basic model or a blown up bells and whistle's model either. This is a great intermediate appliance for it's money. The features in the quietness of this machine make it worth the price.

We bought the range 2 years ago and last week I bumped the door on the side with my leg and the glass shattered. Contacted Frigidaire and they told me I would have to buy a replacement part and have it installed because it was considered abuse. Why would it shatter if it was bumped other than a design flaw. I would never buy one again.

Have a $3000 + refrigerator that BOTH the crisper door fronts separated and are now unusable. First drawer broke at 18 month. Second drawer broke at 20 months. Just my wife and I, no kids banging them. They are cheaply made. Called customer service. Of course was told that it is out of warranty. One year. I tried to tell the rep that according to research this is common issue for this unit and that drawers have been replaced outside warranty. Was offered to buy another drawer that will break in 18 months. Got nowhere. Told him he left me no choice than to go on social media. Asked him to hold on so I could get some paper to write his name down. He hung up on me. Was transferred to the survey which conveniently could not hear my verbal answers or receive any keypad input so I could not leave a poor rating. They are not going to address ANY needs out of warranty for known defects with their product. Good luck.

I purchased a Frigidaire washer and dryer in July of 2015. Almost immediately I need service due to the washer leaking, not filling up with water properly and the dryer would not dry the clothes completely. Since then, I have had 11 separate service calls on the units. Each time, there is a 4 hour window for service which requires me to be off work. They have replaced every part on the washer and most computerized parts on the dryer. Now, the washer has the same problem that caused the original service call. I have made numerous calls to the customer service line and always get the same response. Customer service say they are meeting to decide how to proceed and promise a return call. They never do. I have to call them, start the entire conversation history over with another customer service rep.We are now in June of 2016. I may have had 2 weeks of continual usage of the washer and dryer until the next problem with the machines occur. I have asked them to recognize that they sold me a defective product and to stop trying to fix the unfixable and send me a new machine. I have explained to them that my unit got by their quality control department and that they sold me a lemon, a machine that obviously does not work as intended. Of course, the warranty will expire in July and they will then have no obligation to fix (joke) the units. If this was a automobile, it would be recalled. If this was medical care, it would be malpractice. You would think a company of this size would realize that they sold me a bad product and make it right.Today I emailed the CEO Jonas Samuelson with my complaints. Hoping but with major doubts I will hear back. Buyers, beware of this company and good luck dealing with their lack of customer service. PS: I still have no washer and dryer going on 30 days from the last service call. Apparently, they are waiting for parts to arrive. Guess they never heard of USPS or UPS overnight shipping.

Poor design in freezer section. Cant put anything bigger than the ice maker, and one package, door bins fall off break easily, Shelves are not practical for everyday use. Milk can be placed in door bins and drawers can be adjusted. No light in freezer.

Frigidaire electric dryer gallery series. I bought a frigidaire electric dryer that has the lint catcher in the front. I cannot count how many times I have had clothes ripped and ruined by them getting caught on the lint screen. Had I known this was going to be a problem, I would have never bought this dryer.

As with another review, I also tried not to give any stars but was unable to. I purchased both a Frigidaire fridge and dishwasher in May 2011. I hadnt even had the fridge 3 months before experiencing problems. The food in the bottom tray of the fridge kept freezing and the ice dispenser would not dispense ice. I was provided with three services companies which I could contact according to Frigidaire since the product was under warranty. I scheduled my first appointment, just to have the service man inform me that Frigidaire has been having many issues with this fridge and he didnt have the part that was needed and would need to come back. He came back and installed the correct part, so the fridge would dispense ice but yet the food in the bottom tray was still freezing. A few months later the fridge stopped dispensing ice again.I called and made another appointment, just to have the service man come out and say I see what its doing and when I run all the tests it is passing, but I need to call the manufacturer and they are closed. Having to schedule another appointment which I did, just to have the same thing happen again!! This has been an ongoing issue for about 5-6 months now. All of a sudden the dishwasher is now falling apart as well. I have asked numerous times for a refund and have been told unless you have had three services and them manufacturer deems the product un-repairable, we cannot offer you a refund. In such an economy when people have to work to pay for appliances costing $2000 they expect people to work around their schedule, because it seems like they are never open. I will never purchase another appliance from this manufacturer ever again. I would much rather pay a little bit more if I had to just to avoid the headaches and excuses I have had to deal with.

I have owned several stainless steel refrigerators. Whirlpool and GE never had any issues with the stainless steel. The last one I owned I had 10 years and it was placed in the same location in my house with no problems and no rust at all. The Frigidaire I owned less then 2 years and the entire front of both doors are covered in rust. No fault of my own. This they consider to be cosmetic. Absolutely ridiculous. Its cheap quality stainless or a defect. Either way I would not recommend anything stainless steel from frigidaire. They will not back up their products.

I purchased a Frigidaire refrigerator 2 weeks ago. From the moment I plugged it in it started making loud sounds from the coolant pump. Ever hear whales under water? Followed by knocking sounds like somebody knocking on your door. I thought maybe a couple days would help get the coolant circulating & the sounds would diminish. They did not. After contacting Frigidaire Customer Service they informed me I could call out a repair service & if they did not find anything wrong I would be charged for the call. Since the unit does do what its supposed to what would there be to fix, sounds? So I tried to return it to the store only to be 7 days too late for returns after only 2 weeks! I gambled on Frigidaire & lost! $500 is not easy to come by! DO NOT BUY FRIGIDAIRE!

In May 2015 we bought a brand new/just built home in RI. We bought 4 Frigidaire appliances for the kitchen (Microwave, Stove, Refrigerator, and dishwasher). In May 2016 I PAID Electrolux/Frigidaire to extend my warranty on the refrigerator. In the last week, Ive received multiple emails from Best Buy offering to extend my warranty on ALL this equipment. I called Electrolux/Frigidaire to clarify the status of the refrigerator, AND I dug into my files to find the 2016 agreement. To my shock, I discovered that the agreement I paid for in 2016 listed a completely different refrigerator, that THEIR records claimed Id bought from Lowes in 2014! Ive NEVER bought any appliance at Lowes, and in 2014 I lived in a completely different town and state than they had listed. This was DEMONSTRABLY THEIR DATA-CAPTURE PROBLEM. I wanted them to honor the warranty I PAID FOR and apply it to the correct appliance, the one that is actually standing in my kitchen now... The one I bought in 2015. THEN, I would have re-upped the contract, which was due to run out a month from now. THEY WOULD NOT DO THAT. Their only offer, return to me the pro-rated amount of my premium, which means probably 2 or 3 dollars. Meanwhile, IF my refrigerator had suffered a problem a month ago, or last year, I would NOT have been covered. In closing the data mistake could NOT have been made by me. It is literally impossible that I could have randomly invented model and serial numbers that match a refrigerator that is a different model, bought in a different year, from a different big box store. So, its demonstrably Electrolux/Frigidaire fault. And WHAT are they willing to do to make it right? NOTHING. ZERO. NADA. I shall never again buy: another Electrolux/Frigidaire product, or an extended warranty from ANY company. They are (Ill use the word again) DEMONSTRABLY a RIP-OFF!

BUYER BEWARE! In March of 2015 I purchased all new Frigidaire smudge proof appliances, spending almost $6,000.00. I am not impressed at all. Right off the bat, I had an issue with the dishwasher. It was not drying the dishes, I had to manually dry the dishes as I put them away. After several days, I knew something was wrong, so I contacted Lowes (where I purchased them) and they made an appointment for a Frigidaire service call. The gentleman that came out to check it out, was a little surprised to see there was no fan or blower located in the dishwasher which normally dries the dishes, so he contacted Frigidaire for repairs.Needless to say, I was told by the Frigidaire folks that The dishwasher was working the way that it was meant to. With the new technology no blower or fan is needed. What you need to do is after the cycle runs, (which takes about 126 mins or so on a normal cycle) you must open the door and let the hot steam out so the dishes can dry. REALLY??? LOL, I run my dishwasher at night while sleeping, if they think Im going to get up at 2 in the morning to open the dishwasher door so the dishes can dry they are nuts. If this is Frigidaires new technology, I suggest they go back to the old way. (Not happy.)Next is the Refrigerator. The Ice maker is horrible. You can stand there for several minutes and IF youre lucky an small ice cube will dispense into the glass. By the time you get an entire glass of ice, its already melting in the glass. And forget it if you need a lot of ice (ex: in an ice tea maker) it does not make enough ice for that. (Not happy.)Lastly is the Range. After 2 weeks, which I used it 3 times I noticed little bubbles started to appear on the smooth top range. At first I thought it was dirty so I used the little pad and the bottle of cleaner that came with the Range, but to my dismay I realized the smooth top is bubbling, so again I contacted Frigidaire and they sent someone out for a service call. The gentleman looked at it and took photos to send in for review.After 3 weeks, when I had not heard anything I contacted Frigidaire. I was told that some how I had damaged the top and they would replace the top, but I would have to pay almost $200.00 for the part!!! Wait a minute, I had only used it 3 times, and did not scrap it or spill over on it or anything, how could I have damaged it??? First of all I had a Whirlpool smooth top range for 20 yrs, and never did the top bubble like this, and YES, I did spill things on that from time to time. So I guess this means that Frigidaire ranges are not able to handle any normal spills! (Not happy.) The only good thing that I can say about this product, is the smudge proof coating, yes that is a nice feature. Will I ever buy another Frigidaire product - ABSOLUTELY NOT! Will I ever recommend a Frigidaire product - ABSOLUTELY NOT!

I bought a refrigerator from Lowes about 4 yrs ago and havent slept since. The thing is so loud and vibrates so bad that I cant hear the television thats in the other room. I wake up all night just wanting to push the junk box out the door. I called about the noise issue when I first got it and they told me it was that was normal. As soon as I can afford it this piece of junk is going in the dumpster and Im buying a new LG brand. And NOT from Lowes.

As a result of an inability to control freezer temperature, food in freezer got freezer burn and in fridge any beverages next to freezer wall got ice in them. Service company, Anderson Appliance of Pensacola, was very responsive and tried replacing all electronics to no avail. After replacing two boards and reprogramming them, they declared it a defective refrigerator and put me in contact with Frigidaire warranty. At first this was a very frustrating process as they only wanted to replace it with the replacement for that model which would not match the finish on the 3 appliances we bought at the same time while building our custom home. We expected that any replacement provided would have to match the other Frigidaire appliance we bought less than 6 months before.I wound up calling and getting another warranty representative who was sympathetic to our issue and immediately had the supervisor upgrade us to the only refrigerator with the same finish at no cost to us. Juanique and Matt ** were very helpful in quickly resolving our issue and following up to ensure that the vendor we bought the refrigerator from ordered our replacement and did not charge us for it. Although it took a long time to get the initial approval, once I found the right staff in the warranty department, our new refrigerator was delivered within a few weeks. We love the new refrigerator which holds its temperature in both compartments and are thankful that Frigidaire helped us resolve this issue to our satisfaction.

We purchased a new fridge in Nov 2017, did not use until March 2018, due to repairs being done on house due to hurricane Harvey, moved in late March of 2018. Within 3 months icemaker quit producing ice, this was a black stainless side by side. Repair came, fixed. Now black stainless is coming off handles, called repair and they wont fix due to being cosmetic and warranty doesnt cover, want 98.00 for handle. It is just my husband and me, no kids. Dont Buy!

We have this series of kitchen appliance including the dish washer, Range/Oven Combo, microwave and refrigerator. All but the microwave has problems. The dish washer, upper spray arm falls off and needs a new one, it also is awkwardly arranged for loading and clogs periodically. The range oven lower drawer bearings have worn out despite very infrequent use. This causes it to site much lower on 1 side. You have to order a new drawer arm and bearings for this. The range top is glass and is stainable with anything and very difficult to clean. The refrigerators ice machine has barely ever worked. It is very unreliable and the freezer is always crowded although theres not much in there. Id look elsewhere not Frigidaire.

We have been highly disappointed with our Frigidaire Products (owned by Electrolux). We bought Frigidaire Gallery Professional Series in 2003, a refrigerator, a range, a microwave and a dishwasher. So far, we have had the fridge repaired four times, the range once due to a recall item and now the microwave quit working. We are waiting for something to go wrong with the dishwasher. Frigidaire used to be a reliable company, no longer. I would strongly recommend not buying their products. Frigidaire customer services only comment was to say they were sorry for the inconvenience.