For over 50 years, their water heaters have been providing hot water to homes and businesses.

Water Heater Troubleshooting

Insufficient Hot Water 
1. Thermostat set too low. Turn temperature knob to higher setting. 
2. Leaking faucets/Wasted hot water. Repair faucets. 
3. Wrong piping connections. Correct piping: dip tube must be in cold inlet. 
4. Water heater too small. Install adequate heater. 
5. Sediment or lime in tank. Drain/flush-provide water treatment if needed. 
6. Long runs of exposed piping. Insulate piping. 
7. Hot-water piping in outside wall. Insulate piping. 

Water Is Too Hot 
1. Thermostat setting is too high. Turn temperature knob to lower setting 
2. Heater stacking (Failure to install the proper vent screens). Ensure correct size of exhaust and air intake pipes were used per the instruction manual for vent length. Ensure proper vent screens were used. 

Slow Hot Water Recovery 
1. Thermostat set too low. Turn temperature knob to higher setting 
2. Wrong piping connection. Correct piping-dip tube must be in cold inlet 
3. Wasted hot water. 
4. Heater too small. Install adequate heater 

Drip From Relief Valve 
1. Heater stacking (Failure to install the proper vent screens). Ensure the correct size of exhaust and air intake pipes were used per the instruction manual for vent length. Ensure the proper vent screens were used. 
2. Closed water system. 
3. Pressure build-up. Use a pressure-reducing valve and relief valve. 
4. Improperly seated valve. Check Relief valve for proper operation (Do Not plug T&P valve). 
 
Smelly Water 
1. Sulfides in water supply. 
2. Bacteria in water supply. 
3. Incompatible anode. Replace with anode appropriate for water conditions. 

Condensation 
1. Filling the new water heater for the first time. Normal operation: the condensation should disappear after heater warms up. 
2. Water dripping from blower assembly. Install condensate hose to drain port on the rubber coupling. 

Exhaust Pipe Too Hot 
1. Failure to use correct size of exhaust and air intake pipes. Ensure the correct size of exhaust and air intake pipes were used per the instruction manual for vent length. Ensure maximum number of elbows or equivalent feet of both pipes was not exceeded. 
2. Failure to install the vent screens. Ensure that the proper vent screens were used. 
3. Blower high limit switch fails to open - switch defective. Replace blower high limit switch.