My last Kitchen Aid refrigerator lasted about 10 years before I finally gave in and bought a new one. It froze food items stored near the back of the refrigerator. I was not going to buy another Kitchen Aid product, but the consumer report reviews led me to believe that people were happy with the product and I got suckered in. Biggest mistake EVER.I had only had it for six months and began having problems with the freezer section. Repair person came out and fixed it. Then the food started freezing in the refrigerator section. Repair man came out and changed a part and it actually worked well for several months. Now everything is freezing and this is a very expensive issue because you have to buy all new fruits and vegetables and other products that have been destroyed by the freeze. This unit is only a couple of years old and has been nothing but problems. I went online and there are people who have solutions, but they are not things a woman can easily do. Repairs are expensive. And this is a new appliance!The company should be accountable for their products. This is so incredibly frustrating and has cost me so much money. I will never buy a a Kitchen Aid product again and am letting everyone I know through social media not to do so as well. I am trying one more avenue with this company and then will take other action.

I contacted KitchenAid customer support during January 2012. I had bought a KitchenAid Microwave KHHC2090SWH in February 2011. It had suddenly decided out of the blue to stop working. I had contacted a repair technician and they agreed to pay for his visit. It is now March 14, and after 4 visits, the technician has been unable to fix the problem. He has now removed it from my home and even though I have had to contend with the absence of a microwave for almost 2 months, left me nothing to use in the meantime and no promise that it will be fixed only the confirmation that the company will almost never replace a defective product.I am so sorry that I decided on a KitchenAid and I will certainly let everyone and sundry know about my problems with the KitchenAid Microwave. I am at a loss as to what to do next. It seems like I am just trying to fly against the wind.

Control lights failure when buttons are pushed - This has happened repeatedly, and is expensive to have out-of-warranty repairs made. Also KitchenAid/Whirlpool uses third party service technicians, which in my case proved to be incompetent and actually broke other parts of my dishwasher. Kitchen Aid refuses to stand by their recommended third party service organization (whom they have since fired) and allows them to sell the customer (me) an extended warranty which both the since-fired service organization (A&E Factory Service) and KitchenAid refuse to honor.

My fridge is 8 years old and on extended warranty. The compressor blew and they tell me they do not have the part to fix it. They said they would give me a three hundred dollar discount on a new fridge. Unbelievable! The cost to fix it was going o be $400.00. Not my fault they do not have the part. I will fight this until I get a replacement. In the meantime it will be up to four days for the team to get back to me. Its summer, I do not have a fridge. Never buy this KitchenAid fridge (includes Whirlpool and Jenn-Air) product. I have had many issues since I purchased it.

Kitchen Aid KUDS301XSS8 - This dishwasher is a piece of junk! Expensive & for no reason the computer board turns on & off during cycle if you stand in front of dishwasher! (Interrupting was cycles... Repairman told us to put it on control lock where it gets stuck in lock mode & beeps obnoxiously at you! This feature doesnt work.) Our biggest complaint & the one the repairman said he fixed ALL the time... is the wheels on top rack. We had the dishwasher less than a year & two, rack fell apart! Well not even a year after repair, it broke again! Do not buy this dishwasher!!! I have no idea why we ever listened to the lame sales guy at Sears... Hmmmm maybe the fact that he had been unemployed for quite sometime & the job was new... Should have been a sign!

Model #KDTE204DSSo purchased approximately 18 months ago for over $1,000.00. Heat element stopped working and had that replaced. Still didnt work. Was then told it was probably a control panel issue. Also for several months had to do an additional rinse as the dishwasher retained soap. This was our second dishwasher purchased in two years. Obviously, appliances are not made to last anymore. We had an old Inglis dishwasher that lasted for over fifteen years. My advise. Buy the cheapest one and if you get two years out of it, toss and replace!

Purchased dishwasher in 2011. 1 month after warranty the control panel went. A year later the wheels fell off the top rack and plastic parts ruined the motor. 2 years later we replaced the top rack wheels ourselves as did every other owner based on repair forums. A week ago in 2015 our panel went again. Never ever, ever will purchase a KitchenAid dishwasher again.

I bought the refrigerator Dec 2013 and it went out June 2017. I paid a Service guy to come and he informed me that the part had a 5 year warranty on it and I needed to contact KitchenAid. Due to the part being very expensive. I called KitchenAid and they sent someone out July 13, 2017. I had to pay another $84.00 for another service call. The service guy has been out 4 times to my house and the refrigerator is still not working. I have called KitchenAid Customer Service several times. Today when I called to complain again... I was told if I wanted to buy another refrigerator from them they would give me 20%-60% off a new one or they could set me up with another Service guy and they would waive the $84.00 Service call but I would have to pay the labor charge but they could not come out for another 5 days. I spoke with Dyondrea with the complaint department today. She could care less. I dont understand how they can stay in business.

We purchased a Kitchenaid refrigerator 29 CF model KFIS29bbms (french doors upper/ freezer below) for $2500 exactly 1 year and 2 days ago. The ice maker began to operate sporadically 3-4 days ago. Then 2 days ago the freezer quit (although we didnt realize it till last night). Today, we called Kitchenaid - they said warranty ran out two days ago!! They said too bad you are out of warranty! After getting a supervisor on the phone the best we could get was Kitchenaid would pay for parts but we are stuck paying for service call and labor. They said a service man would be out in 3 days.So in the meantime we have moved all of our food to our 13 year old General Electric beer fridge in the garage. The GE still works fine, we paid about $800 for it new back then - so it now has to carry the load for our $2500 Kitchenaid piece of junk. I wish I had read these reviews before making this purchase as it appears many other people are having the problems as us.

Purchased this model in 2016 and found that both upper and lower ovens are very poor at accurate temperature readings. Set for 400 but often register at 350. Lower oven very slow to come to temperature and inaccurate at sustaining set temperature. Despite using recommended cleaning products stovetop has stained noticeably. We are plant-based eaters thus stress on stovetop is minimal yet discolouration around elements is greater than expected.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid wont do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

We just built a house and bought all new shiny appliances, including a KitchenAid refrigerator side-by-side, counter deep, very expensive. On DAY 1, the freezer temp was raising, we kept lowering it back to 0 F. On DAY 2, it doesnt go below 16. Now day 5 and its 32, and doesnt respond to pushing temp control down. Technician may come tomorrow. Meanwhile, food will start spoiling. Also, no instructions came with it, except how to install. Gee, thanks! NOT BUY THIS!

My experience with the KitchenAid Company was awful. I purchased a high end refrigerator with a 5 year warranty. The icemaker and freezer at the bottom broken. No ice is producing and the freezer is not keeping food frozen The repairmen came in three times to fix this problem. Three different times, not fixable. They actually said this refrigerator cannot be repaired. Called Kitchenaid and they advised me that they will give me 10 or 15% off of a new refrigerator. Then I spoke to another supervisor and he said the best he can do is give me 35% off of a new refrigerator. So what they are telling me is that I can spend another $4500.00 on a new refrigerator because that is what it would cost me with the discount, so they can do this to me again when the second one breaks.I told them that they are not standing behind their product and they indicated to me that is the best they can do. What the heck does that mean. The best they can do. Why would I purchase another Kitchenaid product when they cannot stand behind their product. If they dont do something about this issue, I will never buy another kitchenaid product and either will anyone else because I am the news media. I know how to get around this whole community. I am so angry. I have a warranty and my refrigerator is broken and no one is doing anything about this issue. Kitchenaid has to do the right thing.

The interior shell has numerous cracks. The repair technician said it is common with KitchenAid refrigerators. The refrigerator is only five years old. It has Superba stainless steel side by side for over $2,000.00, and it was paid for new. I never had any refrigerator or have ever heard of this happening before. The manufacturing defect is the only reason this is happening to these units. Has the government done anything yet to protect consumers against this type of inaction by the company?

Inner glass shattered for the 3rd time with the 3 replacement glass...I bought my oven in 2009 - it is almost 5 years old. Every time I use the self clean option the inner glass breaks. The last 2 times, it shattered. This time, it just cracked. Kitchen Aid took responsibility for the defect the last 2 time but refuse to pay from the replacement this time, even though this issue has been ongoing since I purchased the unit. I am extremely disappointed that I have a 5 year old oven where the self clean doesnt work because every time the glass breaks.

I purchased a new fridge stove and dishwasher less than 2 years ago. All three of the appliances have had problems since the day I got them. KitchenAid appliances will never go in my kitchens. The sad part is they don’t want to make it better. My dishwasher won’t drain as of today. My stoves control board is out. My freezer seals are bad. What’s next???

Kitchen Aid Gas Stoves seem to have issues with self-clean cycle. Shutting down cycle, blank display and door locked until thermal fuse is replaced. Kitchen Aid service representative who replaced control board (twice!) suggested not to use cleaning cycle. I thought that is what was a part of what I paid for when purchasing this expensive gas stove.

We have had a KitchenAid dishwasher (model # KUDI01FLBL3) for over six years now. We purchased this dishwasher so we could mount a cabinet panel on the front to match the kitchen cabinets. After just one year, the plastic parts in the door spring assembly broke and the door came crashing down. Customer service told me that the parts would not be under warranty. After several hours of talking to different departments, I finally received the parts at no cost. Less than two years later, the same parts broke again and the door came crashing down. I talked to several technicians at KitchenAid stating that this was a design flaw. They said it was more than likely due to the panel I had installed on the front of the dishwasher being too heavy. I removed it and took it back to the cabinet shop. It was one pound under the recommended weight. I paid $100 to remove another two pounds of wood from it before reinstalling it along with new plastic door parts (which I had to pay for this time).The same parts have broken two more times in the past three years. I have had the cabinet company install removable panels in the cabinets on both sides of the dishwasher for easier access to replace the broken plastic parts. Now, the door latch will not hold the door closed. I called customer service for replacement parts. It was going to be over $100 for parts and shipping! They stated that there was nothing wrong with the original design but they now have redesigned the original parts. This was the same story I got for the plastic door spring assembly parts! Between the door parts, cabinet work and now the latch, Im now going to buy another dishwasher. It will not be a KitchenAid ever!

Salesman at my local appliance store said KitchenAid refrigerators are among the best. Great, paid $4000.00 for a model KRFF507ESS01. Beautiful fridge but, in just over a month it got really warm and we lost most of the food. Their warranty does not cover food spoilage. Service man comes, its the motherboard, of course. Its faulty and they know it. Not too impressed, you would think that in 2016 they could build a fridge that works.Updated om 10/14/2016: Fridge was good for the next two months and it died again. Another service call and the repair man said they do not have a fix at the moment. After a big fight the appliance store gave me another fridge. The fridge lost cooling because the evaporator behind the meat drawer would ice up and cold air could not pass up into the main compartment.

I have never been treated more poorly by a company in the United States. I was sold a stove with a defective cooling mechanism and ever since it has caused me hell. KitchenAid outsources all of their repairs to Whirlpool who has DESTROYED my $1500 stove in order to fix the fan. They have forced me to stay home from work for over 2 weeks worth of time due to repairs caused by the previous repair damage that theyve caused. Every time they leave I find another rookie mistake that has caused additional damage. I am FED up with this company and will never buy from them again. They refused to provide me a new stove when asked. I have had it. Still waiting on someone to come back out and fix the last damage theyve caused.

Purchased a KitchenAid 36 Full depth 29 CU French Door Refrigerator on June 5, 2013 and I have problems starting 3 months after purchase. The refrigerator had ice build up in the rear wall and made a loud noise. I had repair person come out 3 times. The problem would cease for about 3 months and then would begin again. The authorize repair man broke the tracks that support the freezer. Didnt know this until later. December 2014, the freezer just stop working. The refrigerator is still cooling, but it still has moisture in it. This has been a $2,399 headache. I bought this refrigerator because my previous KitchenAid lasted for 20 years, but I wouldnt recommend this refrigerator to my worst enemy. DO NOT BUY THIS REFRIGERATOR.

In December we purchased a complete appliance package from KitchenAid. When delivered the first problems were damaged interior of the dishwasher, fan on the microwave was hitting on something. KitchenAid sent out a service company to fix that problem. Next the interior of the oven start to fall apart. There were crack all along the bottom and pieces of the blue enamel started to break off. KitchenAid sent out another tech. And the stove top started having bubbles show up around the heating elements. KitchenAid sent out another tech. The tech said that the stove was bad and had to be replaced. KitchenAid fought us on the cooktop saying it was cosmetic and would not change it out. We told them no way. Brand new appliances should not be doing that after only a month. They only agreed to replace the glass top. The tech told us that they are experiencing a lot of problems with this new line of appliances.The new oven microwave unit came in yesterday and the microwave doesnt work properly. The tech said that he has to open up a brand new appliance can take it apart to fix it. KitchenAid has been absolutely unhelpful. My next step is to call up an attorney! We have brand new appliances that are breaking down after a few week and the same day. I have no confidence in KitchenAid.

This dishwasher leaked on my floor. A crappy piece of ** unit. What a waste of money. Do not buy this crap dishwasher. You are warned.

Stainless Steel KitchenAid Dishwasher Complaint - I bought this high-end dishwasher for $1,600 in 2006, and it has broken several times - replacing internal panel, internal control unit, and exterior touch pad within warranty period in which I had to pay for labor and miscellaneous parts. It now has another broken internal panel, internal control unit, which is out of warranty now. The GE authorized repairman said I have a lemon and it’s not worth fixing. GE has offered to pay for a few parts but not labor. Or, I need to buy a new one with a slight discount. I feel this is unreasonable since I have had major problems with this dishwasher lemon within warranty.

5 days after the expiration of a warranty repair on a malfunctioning probe, Flamingo Appliances in Miami refused to remedy the exact same problem that they charged $250 for. Kitchen Aid customer service was of no value and offered no suggestions other than to repeat the same repair with a different authorized repair co. I have a double convection oven that has had problems with debris behind glass, improper alignment of doors and hinges and terrible customer service. Stay away from KitchenAid, Whirlpool and anything they manufacture. They are not what they used to be.

While cooking a roast at 225, which should have taken eight hours, the oven went into the broiler mode at the two-hour mark. If we were not at home, we would have had smoke damage to the interior of the house. The door locked and could not be opened. All controls failed and we had to shut off the breaker. After cooling down for one hour, the door opened and we removed the black pork roast. The oven is still in the broiler mode on high and will not shut off.

We remodeled our kitchen in Aug. 2018 and bought matching, higher-end KitchenAid appliances to replace all the old ones. Nine months after installation, the upper rack in the dishwasher (Model #KDTE334GPS0) collapsed due to failed spot welds on the left-side rail. The welded areas were also very rusty. Luckily, the 1-year warranty had not expired yet and we were able to get the part replaced for free. But today the same top rack rail broke again due to the same failed spot welds! The weld sites are covered with rust again, just like before. Since the dishwashers warranty has expired, we will have to order the replacement part and fix it ourselves (for $44 with shipping) or hire an appliance repairman (not cheap). Ive had much less expensive dishwashers that lasted 15 years with no problems, including rails that that never broke. I would never waste my money on an overpriced KitchenAid appliance again. Maybe they should stick to stand mixers (mine is still working after 27 years).

I purchased a KitchenAid dishwasher a year and a half ago. When I moved in the house, there was a perfectly good working dishwasher in the kitchen, only problem was it was from the 1970s. I replaced it with a sleek stainless steel KitchenAid dishwasher. It worked flawlessly until just after the warranty expired. First, the top shelf did not get very clean despite my efforts to clean the jets. Then the rollers of the top tray broke making it very difficult to operate the tray. I suspect this is why it is not cleaning well because the tray is misaligned. Now, the dishwasher often does not work at all. It beeps and nothing else. It even beeps if both trays are removed. KitchenAid was not helpful at all when I contacted them. Avoid!!!

I purchased this stove because it had a very large oven and I bake. Two weeks after installation I realized when I leaned up to get something from the cabinet above the stove I turned on burners, sometimes just enough for a gas leak and sometimes enough to burn my arm. First problem with design. A month later at Thanksgiving the turkey was in the oven and my grandson touched a knob with his arm and actually burned it. Thats how hot the knob. I see were due to a vent directly below them. Second design flaw.Later that afternoon. We realized the turkey wasnt getting done. Oven turned off by itself. Luckily I have a second oven. Very nice competent repairman (outsourced) checked the temperature of the knobs and they came in two degrees under government top number. He replaced an oven valve. This valve was replaced three times before the oven would function without failing. I took these safety and oven problems up with KitchenAid only to be told they were within government standards and be glad I bought a warrant for the oven. Cold, disrespectful and dismissive people. DO NOT BUY KITCHENAID products.

We were warming some food in our KitchenAid upper oven when it spontaneously started the self clean cycle. It locked, and we were unable to open it. We called 911 and the fire department was sent. We turned off the circuits to the oven. The oven proceeded to incinerate the meat and started a fire, with smoke coming out of the oven. The firemen arrived and broke open the oven lock, and took out the incinerated meat. When we turned the circuit back on, the lower oven signaled that it was too hot to use.When we called Kitchen Aid, they were unhelpful, repeatedly placed us on hold, sarcastically told us that they were glad that the house was not burned down and offered to pay for an inspection of the oven, but insisted that we would be responsible for all parts and repairs. The Customer Service Supervisor, Evelyn from the Michigan office, was singularly unhelpful and offered a series of 4 possible 4 hour window appointments over 2 weeks.

Kitchenaid dishwasher model KUD101TJBL0 produced arcing and sparking at the top right hand side of the door during a cycle turned wall switch to off before situation got worse smoke released from the problem area after reading of other events like this online we are certain it will need to be replaced we will not be looking at a Kitchenaid replacement.

Last year I remodeled my kitchen & all new KitchenAid appliances were installed - to the tune of over $16,000. The 36 single wall oven alone cost over $3000. After I used the clean function (for the first time) - the oven wouldnt heat. They sent out a repairman who fixed it. A few months later, I used the clean function again (for the 2nd time) - same thing happened. And now, 1 month after the warranty expired, its happened again. Same problem all three times & yet after a long call to them today, KitchenAid refused to do anything! In a year, I probably used that oven less than a dozen times. Needless to say, I wont be recommending them to anyone. And btw, the repair service they sent obviously didnt know what they were doing, because as I now know, the problem was never solved.

KitchenAid (Maytag) came through for me on the third range delivered. For the record, the first range was defective, probably the thermostat, and the second range was dented so that the gas line could not connect. Im happy now with a working range, and its a terrific range.

I purchased a new refrigerator on 12-13-12. It was a Kitchenaid French Door 29 model #KFIS29PBMS. Since purchasing this refrigerator I have had to place 9 service calls. Virtually, every part in the freezer/defrosting unit have been replaced and I am still having problems. Loud noises, PO light comes on continually. The repairman has thrown his arms in the air and said he doesnt know what else to do. He says it is a faulty design. I AM SOOO FRUSTRATED. PLEASE HELP!

My KitchenAid dishwasher quit when it was 7 years old and Im in Southwest Florida so thats not unusual but we made the grave error replacing it with a GE Profile. Absolutely no comparison. KitchenAid is superior over any GE product I have used.

I wish you could give negative stars for their crappy product. We purchased a kitchenaid built-in refrigerator. After only 2 months of operation the refrigerator quit cooling. Both freezer and refrigerator stopped working. We lost all our freezer food and we were forced to rent another refrigerator while waiting for an appointment to have the refrigerator repaired. The refrigerator is still under the warranty period. We have had the assigned repair company come out three times. They have replaced the control module voltage inverter. The refrigerator is still not working and now the repair person has stated he is not sure and will start replacing more parts. KitchenAid has stated that they will NOT do anything but allow this technician to replace part by part. This is a $10K refrigerator and they have little regard to helping resolve the issue. Stay away from KitchenAid.

The door of my stainless steel dishwasher looks horrible. Streaks down the front and spots that wont wash off. My other appliances wash off with just soap and water. I can not get the dishwasher clean and it isnt even a year old. I am so disappointed.

In August of 2013, I purchased a KitchenAid dishwasher from my local appliance store at a cost of $666. Owning this for less than 2 years, the machine would not fill with water. Upon inspection, I was told that it needed a new pump valve at a significant expense. Really!! After less than 2 years?? I come from an era when large appliances lasted longer than 10 years! Rays Appliance 19428.

I purchased a counter depth side by side 36 inch refrigerator in 2012. Twice, the thermostat broke and had to be replaced. Now a repairman diagnosed a gas leak. He had no idea where the leak is coming from. It is too expensive to fix. Now after spending about 2400 for the refrigerator, I have to replace it.

I purchased the KitchenAid Gas/Convection Range with AquaLift Self-Cleaning Technology. To put it simply - it does not work. It requires you to pour 1 3/4 filtered water on to the bottom of the range after you remove all racks. Click clean button and poof, in 40 minutes your oven is clean...NOT! I am not a cook. I purchased this oven almost 2 years ago. Ive used it less than 10 times. Mostly for holiday dinners. It just is not that dirty. Tried the self-cleaning feature twice. No difference. It just does not work. I am currently also questioning whether the oven is really working well at all. It takes forever to preheat and lately, more time than usual to cook food. I called customer service as I purchased an extended warranty. They wont come out until I troubleshoot all issues. Their recommendation was to unplug the oven and wait 30 minutes before plugging it back in - to reset the oven. Try cooking something and see if that solves the problem. Havent done that yet at the time of this review, however, I think this is an oven I would avoid purchasing. I know Im going to have to end up scrubbing the inside myself and be forced to use the recommended cleaners and tools or risk forfeiting the warranty. It is a great looking oven. It was recommended to me when I was looking to purchase all new kitchen appliances after a total kitchen reno. I just have a bad feeling about this appliance. Cant imagine what others with families and those that use this oven often are going through regarding the ability to clean it. This AquaLift, low-heat technology DOES NOT WORK.

KitchenAid Stove Model KGRS505xss04, Serial # D33519685 - The knob of the stove gets locked; it is very dangerous because if in an emergency the knob cannot get turn off, it can be a big fire hazard and dangerous. The knob is getting locked frequently. It happened three times already. It is also extremely time consuming; you have to wait until the service guy comes. Also, you cannot able to cook until technician fixes the problem. We would like to replace this model ASAP. We do NOT want to wait for another inconvenient incident. It looks like this product is defective and dangerous. Thank you.

We bought our refrigerator in 2012 and have had problems since day one. Weve replaced the control panel, both coils, and have had multiple service calls for the ice maker. I need to empty and manually defrost the refrigerator at least every 9 months. I would not recommend KitchenAid.

I tried cleaning using the Aqualift Technology 3 times within 1 day and it is not great. I expected to be able to open the door and wipe up any residue left. NOPE! Be prepared to use baking soda and small amount of dish detergent water and a lot of scrubbing. Very very disappointed. How did this ever pass as a cleaning feature???

KitchenAid dishwasher KUDC10FX - It smells really bad. The repairman said nothing was wrong, but it stinks. I had one for 22 years and never smelled. Help.

We have a kitchen aid refrigerator, and from the first year on have been having issues with the ice maker. It has been one thing after another, and each plumber/appliance repair person that has tackled the issues have said its the worst design they have encountered in appliances. It came to a head last week when water came pouring into the reservoir, and running all over the kitchen tile. Thankfully we were home, and able to turn off the water source, otherwise it would have been a disaster! We are done with it, would give zero stars if that was an option.

My wife and I purchased this KitchenAid KUDP01DL dishwasher to replace another that was 16 years old and working just fine as part of a remodeling project. How I wish I had it back now! KitchenAid feels that if your dishwasher is 9 years old, it is junk and should be replaced. I have spent $420 in repair bills in the last 1 1/2 years, and now I will have to spend another $156 in parts - I dont think so. This dishwasher has been an electrical nightmare and Im tired of it. We will not be purchasing KitchenAid products in the future!

Purchased NEW Kitchen Aid Model JUDS301XBl1 Serial number F11526666 and had Lowes install unit, wanted to buy the best from what we thought, never worked right, we are still hand washing our dishes and although Kitchen Aid did supply parts to service depot and try to repair it was never repaired and is sitting unusable, I went to Lowes and to discuss, they dont care and Kitchen Aid does not care. I also made a bad review not nasty about Lowes and kitchen Aid not standing behind product (my old unit was working when I took it out, My wife wanted the best) and when I posted on Lowes web-site they removed due that it was negative...... So what good are reviews if you cannot speak the truth?

I purchased a KitchenAid refrigerator in Sept 2014 for nearly $3000. On Oct 1, 2015 the refrigerator was warm resulting in loss of most of the food. I called my authorized dealer, Poirier Sales of Norwood MA, where I purchased the fridge and requested service that day. They came out and charged me $169 house call and found that the SEALED waterline was blocked which resulted in the fan freezing up and had stopped working. The fridge was 1 year 2 weeks old! I called KitchenAid and they REFUSED to pay the house call charge of $169. Why is shoddy workmanship the norm? I will NEVER buy a KitchenAid product again.

I have a KitchenAid hood top microwave oven I paid almost $1,200.00 about 2 years ago. I just had a heating element replaced in March 2013. KitchenAid refused to help me and had to pay out of my pocket for repairs. It is 3 months later and the microwave heating element quit working. I called KitchenAid and they refused to help me. I now have to pay out of pocket expenses again to fix the same problem. I tried to reason with KitchenAid, but they refused to help a customer. You can tell there is something wrong with the unit if I need to keep replacing the same part. Its a very expensive microwave for $1,200.00. I thought KitchenAid was an honest company. I guess wrong. I will never buy a KitchenAid product again. Bad customer service.

I have 10+ yr old KitchenAid Superba double ovens. I was baking cookies at 350 degrees in top oven. I took one tray out after 7 minutes and cookies on top were burnt. Door locked itself before I was able to move other cookie trays around. Smoke in oven and perhaps oven fan not working. We turned the wall breaker on and off several times to restart the electronics, which seemed to indicate fan was working when electricity was on. After an hour of oven smoking, refusing to open and oven message of too hot, flames were seen through the door, like a smoldering fireplace. I ended up calling 911 for oven fire. After trying to open the door and let smoke out, the appliance cooled down apparently while firemen were in the kitchen so that the flames dissipated and door would open. Apparently, the flames were from the cookies igniting.

Kitchenaid Model KDFE104DSS0 - I have before me FOUR repair records on a machine less than one year old. I bought it in January, and by June, the motor had burnt out. In October, yet again, another new motor needed. It still didnt work, did not even get the dishes wet. The company repairman from Platinum Factory Service came back again, ten days later, and replaced a board and wire assembly. Still didnt work; same problem as the one he came over twice now to fix, and both times left me with a machine that didnt work. Lowes, where I bought it, sent over their own repairman. It needed a new motor! After six weeks with a machine I couldnt use, it was finally fixed. Its been working okay now for almost two months.

So disappointed in the customer service. Purchased a French door KitchenAid refrigerator six weeks ago. Came with two dented doors and a noisy freezer. Called for service which I had to go through kitchenaid.com for them to schedule. Waited at home for the scheduled service call. No one showed up. Called the service provider and was never put on the schedule. Had to call KitchenAid back. Reschedule for 2 1/2 weeks later and also have to wait 10 weeks for doors. I told them I want a new refrigerator and was told I have to give them an opportunity to fix this. I bought a new refrigerator. I don’t want a refurbished one. Awful awful company. I will NEVER purchase another KitchenAid item as long as I am a homeowner. The customer service is a joke. All they say is We’re sorry for your inconvenience. They are in no way helpful.

This is coming out of frustration dealing with KitchenAid fridges. Had an older KitchenAid fridge (Built-In) which lasted about 15 years and decided to go with another KitchenAid as a replacement. Purchased the KBFN402ESS - where its categorized as a Luxury fridge, thats built-in with the latest technologies and cooling features, yet it was super expensive and have been a major headache since the get-go.1) The fridge delivered came as a LEMON. This was during a crucial time, when my wife just gave birth and were new parents, trying to have the fridge ready to cover my wifes nutrient intake, and breastmilk storage. It took KitchenAid 4 weeks to come back and forth for diagnostic / small repairs, and it was not until I was adamant that we must replace the fridge, and finally they noted as out of courtesy they will replace. If KitchenAid cannot guarantee the fridge will operate and perform well within 1 year of purchase, PLEASE GET OUT OF THE BUSINESS - why are you producing such poor quality products?2) Upon replacing the fridge, and its only been 8 months - this new fridge has gone berserk once again under normal operational usage. Freezer had frost build-up, and the technician came and noted that the whole control board, along with fans and other parts will now need to be replaced. All the frozen breastmilk and frozen items, including some of the items in the main fridge have been spoiled. In summary, 1) KitchenAid does not stand behind its products. 2) KitchenAid produces POOR QUALITY fridges labelled as LUXURY and HIGH-END Fridge. 3) KitchenAid customer care is slow, and does not address customers concerns and compensation.4) KitchenAid should perform stricter quality control and thorough testing before releasing products into the market with prompt service and warranty/guarantees - what good is your internal QC, if the fridge breaks on Day 1 or within 1 year?

Like many others, we bought the KitchenAid based on recommendations from HD and other appliance stores. We spent a bit more to get the high temp wash and power scrub features; basic wash by most products simply does not cut it. After about 2 years the pump started making a racket like a hammer tapping very fast on a metal plate. And...no warranty for the pump. The pump!!! Jeesh. Our first dishwasher from GE lasted 20+ years without touching it. Our second, from JennAir, lasted 6 and that is after I replaced the pump, the door seal, the main filter system and the top rack. The KitchenAid we bought...seems about 2 years. KitchenAid is no better than the worst manufacturers out there. What a joke.

In my quest to contact Whirlpool (US), with perseverance, creativity, luck and detective work I received a telephone call from Whirlpool (U.S.) shortly after my initial review. A Whirlpool Executive (Mr. Chastain) was apologetic and took control and personal responsibility of my problem. Mr. Chastain arranged for a technician to service my microwave to my satisfaction and provided me with a full refund for all Whirlpool service charges (parts and labour). While I am grateful to Mr. Chastain for resolving my problem, it would be helpful if Whirlpool included direct telephone #s (not a call center) and legit email addresses on their website for consumer SOS.

The machine is about 15 years old, with three shelves. It was one of the more expensive dishwashers on the market when purchased. At about about 4 years, due to abusive use (seriously soiled and grease laden everything) the machine progressively clogged. Over a weekend I tore it apart and cleaned it. It has performed admirably in cleaning since then due to reasonably use. Just recently a door spring has broken, meaning the door must be lowered manually with care until I have an opportunity to repair it. When the machine finally wears out, I will buy a KitchenAid replacement as close as is available to this machine.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

This is an older model and works great, however I have no knowledge of the value of newer models. This one gets dishes and glassware super clean and dry.

The KitchenAid is big and room inside the adjustable shelves make the difference. The deli drawer is large and the veggie drawer is really big. The French doors are great so that you can open either door. You dont have to open the same door all the time. The ice & water on the outside is also very handy also for the kids.

I purchased new KA 5 burner gas range, French Door Refrigerator and Dishwasher in 2013. All stainless steel appliances. Did this purchased as I owned Whirlpool or Kitchen Aid appliances all my life. (Yes, Im over 60). The new appliances are just scrap. It took 4 refrigerators to get one that either wasnt damaged or the compressor was not froze up upon delivery. 4th one, door didnt close right upon delivery. We will take it back and get you a different one. NO! Im not waiting another 10 days for a new one. Youll fix this one. 5 days later they arrived with part. Good thing its under warranty guy says. They dont make a hinge. You replace the entire door for $500. Im thinking exactly what did I purchase here.Then I went to self-clean the oven. It had 2 spots where some cheese dripped off a pizza. Clean it off with damp cloth. Wiped it down with dry towel. Started clean cycle. When it was completed, the oven finish was either pitted or gone. I called KA. Response was, if you put foil on oven floor, that will happen. First off, I dont use foil on oven floor. Second, if I did, I wouldnt need to self clean the oven! DUH! They told me to call a servicer in the area. He says yep, some of them do that, the new floor panel is $67+. (I dont remember how many cents). So I called KA again.So I need to pay for this? Yes sir. But its only 2 months old. Its not covered sir. Listen, Im over 60 yrs old. I have owned Whirlpool/ KA forever. Never saw an oven do this. If it is that unreliable of a coating, just what chemical is it putting into our food? What happened to good quality porcelain? I dont know sir. I wrote Whirlpool an email. Explained this whole thing to them. Never did get a reply.I guess when a corporation does sales of $20 billion a year, you dont care about your customers or the product you turn out. At this point they are selling scrap on a reputation they used to have. Problem is, selling scrap products on a great reputation, catches up. With all the companies produced under the Whirlpool name, you need to research, and go to another separate, independent company from Whirlpool. I will never buy KA again, or Whirlpool. Their customer service just is bad. Nothing like it used to be.

KSSC42QTS02 - This product was purchased five years ago. Kitchenaid does not offer replacement parts for the unit. I have to wait 4-6 weeks for Kitchenaid to process a claim and then they will let me know what they are going to do. In the meantime, I have no refrigerator and am now faced with having to go purchase one because I have three small children and cant live out of ice coolers for 2 months.

I purchased a Kitchen Aid refrigerator (Model # KRMF706ESS01) that hasnt ever cooled in the refrigerator or freezer. KitchenAid sent a service tech who found no freon. Now KitchenAid refuses to do anything until they send a second company. They said the first company was not qualified to fix the problem even though they chose to send them. Now we are without a refrigerator for weeks. This is a brand new refrigerator that has never been used. KitchenAid has very poor quality service and products.

I loved my Kitchenaid krff507e, until I didnt. Spoiled milk and sour orange juice is a bad way to start your day. I called Customer Service, and even though the fridge was just a little over a year old, they refused repair service. After much time spent on Google, I found the resolution for the frost behind the Deli/Cheese drawer and why the fridge wasnt cooling to acceptable temperature. The Temperature Sensor was in the wrong place. An actual appliance repairman was kind enough to post that this was KNOWN to Kitchenaid, that there was actually a technical service bulletin FOR this issue. Now, given that I spent $2500 on a fridge that I could only use for a year, I was not about to spend another dime for service, and since kitchenaid was not offering to repair what, in my opinion, SHOULD have been recalled, I fixed it myself. Hopefully my fridge and I will have many great years together, no thanks to Kitchenaid.

Our KitchenAid is almost 25 years old and has performed with superb consistency. It seemed expensive at first, but after such great service, in hindsight, it has been of great value. I hope this review doesn't jinx it.

My 2-year-old refrigerator started flooding from the bottom freezer. When I called KitchenAid, I was told I had to pay for the service call and they would pay for the replacement part. Since I had been chopping ice sheets from the bottom of the fridge for weeks to prevent flooding, I agreed. When the repairman arrived with the replacement part, he knew the exact problem since the part which took the excess moisture in the fridge to the evaporation tray clogs - he explained it was too narrow. I was offered a part with a much wider diameter, although he explained it would work best with the old part out and no replacement. When I phoned KitchenAid back to receive compensation for the $91 service call - the problem is in the design. I was told no, and that I owned the fridge and KA had no responsibility (After all, they had given me a free replacement part). My ice maker broke after 1 year. The fridge periodically freezes my produce and the meat/cheese compartment cover broke after a year. This was a very expensive fridge.

I purchased my KitchenAid dishwasher at Home Depot in April. I moved in my house the end of July. In Nov the dishwasher was not working. I tried returning it and home depot would not let me. I purchased the extended warranty and had to go through them. An appointment was scheduled for Nov 19 and the guy never showed up after waiting all day for him to come. I was told after all day he had to reschedule for another 4 day wait. The repair man said it was the motor. It is completely shot. I was told the motor would be in Dec 8th and installed the Tuesday after. After not hearing from them once again. For my appointment. I spent an entire day on hold. 10 am to 4:00 pm to be exact to now be told they can’t find the motor (due to covid) and have 3-4 weeks to locate one before I will be issued a new dishwasher. It is now Dec 22. Still no answer. No one answering a phone and on hold for entire day. After now a month of dealing with this and no one wanting to help I would never buy kitchenaid again. Terrible service, no customer care.

I purchased a KitchenAid side by side with french doors and an in-door ice maker. It retailed for around $3,000 and is by far the worst appliance I have ever owned. Periodically it runs very noisily. If the refrigerator door is left open for more that a brief moment, the ice in the bin begins to melt and fuses together and must be dumped. I have replaced the ice maker four times in the six years I have owned this refrigerator. Ridiculous for any unit but especially one in this price bracket. I attempted to contact customer service to discuss the fourth replacement of the ice maker but simply received a form letter indicating that they have no obligation once the warranty runs out. With all the other manufacturers available, select from one of those!

For such an expensive dishwasher, it does not clean dishes well. Also, the unit is less than 5 years old and the door balance parts break? They are made of nylon cord and plastic, attached to a metal door and metal spring. Why in the world would you use such flimsy materials for such a heavy door? I nearly injured myself when the door came crashing down, just missing my foot (the repair parts were in shipment). And after reading all the complaints here I am not impressed.

Bought a very expensive fridge and have had to get it worked on 2 times already. This time I am going to have to wait over a week to get someone out to look at it so I am out a fridge. If you cannot work on it then you should not be selling it. If you pay over $2600.00 for something you want it to work. When I called they said that yes they have been having trouble with that. Thank God I bought the extended warranty. I will never buy anything else from SEARS. And I will tell everyone I know not to. I am very surprised that this company can stay in business with the way they handle any issues that customers may have.

My 4 yr old $4500 refrigerator went out and lost food twice in it and Kitchenaid has been horrible, they don’t want to compensate in any way and don’t care that youre with a refrigerator. They leave you on hold for hours.

KitchenAid dishwashers control panel will turn on or off at unspecified times. It starts up at the slightest accidental brush of the panel and sometimes turns itself off in the middle of washing/rinsing cycle. My old DW was a KitchenAid and very dependable but has finally deceased. I hate this one and have had it less than three months. It is worthless and a headache to use.

In July of 2014, we bought a KitchenAid fridge with all the bells and whistles. French Door with the ice bin in the fridge door, electronic control of temp in wine drawer, 3 pull out trays in freezer and so on. We paid $3299.99 and it was by far the worst purchase I have ever made. 2 weeks after it was delivered I awoke to my kitchen floor covered in water. The water was dripping out of the LED lights in the fridge. I called to have a tech come out and they came 3 days later and changed 2 parts then said it would be fine. 3 hours later, it started leaking water again. I called and another tech came out 5 days later and did some adjustments then left. The next day, I woke to more water on the floor. Tech came again 6 days later changed a few parts. 6 hours later, water all over the floor. It took 7 technicians to finally fix the problem. I thought it must have just been a freak thing and surely everything will be fine now. 3 months later, my fridge wasnt staying cold. All the milk products were spoiled and I had just went shopping the day before. I called to have it serviced. Took 9 days for a tech to come out and they changed the seal. The following day still not cold. I called again waited 5 days for a tech and they changed the computer. All fixed again. 4 months later my freezer quit working. Again, it took 2 calls and 2 weeks to get it fixed.Well, I am on the last straw, my freezer quit working again yesterday. I called for a tech and I have to wait till next Thursday (8 days) for someone to show up. I told them I dont even want the fridge anymore, it is unreliable. They told me that if it had 4 or more problems in a 12 month period they would replace it but since they have been spread out over the past 20 months they will not. So here we go again.I thought KitchenAid was a great name brand. They make great mixers and other small appliances I cant go wrong. WRONG!!! They know what they are doing with small appliances but their large appliances are cheaply made and use the cheapest parts that always seem to fail. Stay clear of their refrigerators. In less than 2 years I have had 11 technicians out and the 12th is coming next Thursday. I have had 8 parts replaced so far and have lost who knows how much money in food spoilage. If they really stood behind their product they would have by now replaced the fridge.

After numerous calls with customer service reps I was finally able to talk to one that understood my position and she committed to replacing the microwave with a new one.

My four year old Kitchen Aid dishwasher (model kudko31twh2) has been a headache. Numerous calls for leaks has not fixed the problem through Bestbuy extended warranty companies. Now, my new kitchen floor is damaged, and this past Saturday, Feb 18, the machine gave off a burning smell. I had to remove the machine from the premises, due to the smell, and felt compelled to purchase a new dishwasher, even though there is still time left on my extended warranty. I am very angry and frustrated that Kitchen Aid said it is Best Buys problem, and not theirs.They might be right, but they should stand behind their products better.

We bought our KitchenAid refrigerator KFIS29PBMS March 15, 2013. This refrigerator has had 11 service calls. The ice maker on top drips on to the control panel which has been replaced. Ice forms in the back of the ice maker so we have had the lining and heater put in. It continues to ice over. Now KitchenAid wants to replace the tubing. It seems that they are not sure what the problem is and keeps on trying something new. On top of that, the gasket needs to be replaced. The magnetic strip is broken. I am currently waiting for 4 more parts to be put in. Its is a very loud refrigerator and is running all the time. Kitchen Aid refuses to replace the unit. This is a lemon product.

In about a month the ice and water quit. Now not cooling and makes a noise similar to a leaf blower or lawn mower. Going on my 4th month. Service has been awful. Awaiting my 3rd time for Diamond Appliance to arrive and not be able to fix. There was a delay because Diamond had my name, address & phone wrong. I am not Carol in Virginia. I’m Linda from Kansas. Geez. BUT the latest is that I have to defrost the refrigerator on Sunday prior to my Tuesday appointment. Now its not cooling. Food is ruined. I had a bout of food poisoning this week that I think may have been the eggs. Now moving all the food to the garage. Some to the trash and some to the garage fridge. I have been told the warranty doesn’t cover food loss. I know Tuesday will not be the day it gets fixed because Diamond gets paid EVERY time they come to my house. What is the incentive to fix? He will tell me another part needs to be ordered and set another appointment for the following Tuesday .. But if he does, he will have to help me push this to the curb for pickup. I cannot help to think that mine is the only bad apple. It’s a good looking fridge but I wouldn’t get it if you intend to use it.

My KitchenAid fridge is 19 years old and I have never had a problem! I would definitely buy another KitchenAid again! The only thing I would like is to have ice/water in the door!

Wow, did you get the exact same guy I got? Maybe from the Orlando area? Because I got the same lame crap, and I am a former KitchenAid rep. Back when they were built by Hobart till the last year they were purchased by Whirlpool. I warned them that I might just know a little bit about dishwashers, and the guy comes in with a thermometer in his hand. I played dumb, and let him not worry about the 160 degree water going in, which then meant that my water must be too hard, using the wrong soap, and my dog is too big. I let him leave, and then after a thorough internal exam, found the wash arm hub split, causing the arms to hit the manifold in the back (super scrubber thing). All in all a pretty crappy machine. They sent me a wash arm and support, which I replaced. Solved the redeposit problem, but not the horrible soap film. That turns out to be a short fill cycle in the main wash. Sorry sir, but you are three months out of warranty. Even though they knew this unit was causing washability problems from the get-go. Wow. Way different from the company I worked for for 8 years.

Bought a black one. Really pretty. Works great. Easy to use. Good price. What I like it is a self cleaning stove which is really easy to use. Shut the door. Turn it on and leave it. Holds it heat evenly. I bake a lot and never have had a problem with this stove.

After 2 years my KitchenAid Dishwasher model #KUDC10IXBL2 needed a new circuit board replacement. We had an extended service contract - great you would think, but not so. After replacement, we had water leaking from the dishwasher. Now my hardwood floors are lifting and I have bowls under the door to catch leaking water. This is after numerous repairs of the gasket. KitchenAid does not take responsibility for damage done to your personal property. KitchenAid also contracts with a repair company called A&E. A&E gives you a time frame for repair between 8 am and 5 pm, so to say the least we have lost out on vacation time as we need to take a day off for repair. Each time the repair guy comes additional damage is done - most times they forget to have ordered the necessary parts, so need to reschedule to come back out. This last time I phone KitchenAid who told me the service guy could deem the appliance a lemon, however the service guy told us they would not allow him to do this. A&E has put into repairs on this dishwasher over $800 and we paid $535 for the item. Last week A&E came out again, it ran well before they left. The next day I went to run the dishwasher and bolts popped off and the unit gushed water. Seriously! My recommendation would be research your product well, not purchase a service contract through KitchenAID and ask if the service repair company contracted with is A&E. Bad experience and the poorest customer service ever!

I have a refrigerator/bottom freezer. 3 years old and the control board goes out. The authorized dealer has a very bad reputation of causing more issues than actually fixing anything so I went with a reputable repair company... since I didn’t go with the sub-standard company the company wouldn’t stand behind the product even though the company I went with is trained in repairing KitchenAid. From what I understand to be an authorized dealer is up for grabs. The highest bidder gets the authorization. Has nothing to do with their credentials. My entire kitchen is KitchenAid... not any more! This repair should have been covered.

Extremely dissatisfied with the KitchenAid product, warranty and customer service. I contacted them Feb. 5th 2015 to inquire as to the procedure to resolve an issue with the door of my microwave not opening. After a considerable time of answering questions, I was told that my unit was no longer covered under warranty. I then expressed the following info to the KitchenAid representative and offered copies of documentation:1/31/2014: Ordered 1/31/2014: Deposit $5412.50 4/22/2014: $3252.91 final pay 5/15/2014: Appliances delivered 1/16/2015: Moved in 1/19/2015: Microwave installed by Vassar Electric 2/05/2015: Door would not openYour representative stated that it did not matter, KitchenAid’s warranty is based on date of purchase (1/31/2014), not date of deliver (May 15, 2014) or the date of installation (1/19/2015). We were told by C&D Appliance that we had a deadline to order or the price would go up. We explained to them that we would not need the appliances for several months as the house was under total remodel. They said no problem as they would store them until we were ready so all the appliances were ordered at the same time and stored at C&D Appliance warehouse. We get a call one day that they needed to deliver the appliances as they need more room in their warehouse so we stored them in our shop area. Little did we know at the time of purchase that the warranties started on the day we ordered them which was also the date of invoice. It cost me $660.33 to use the microwave for 21 days. I also have no warranty on the KitchenAid dishwasher, the Jenn-Air cook stove and the Jenn-Air refrigerator, all of which are product lines of the Whirlpool Corporation. Adding insult to injury, I filed a product review with KitchenAid that they REFUSED to post!

I live in a new housing development. Like many of our neighbors, we purchased a KitchenAid dishwasher (model KUDE40FXSS5). We do not use the dishwasher heavily and our water temperature is set to 120 F (temperature is listed as a possible cause of failure). After only a little over a year, the dishwasher started leaking to the point where we had to get it serviced. Our neighbors have had a similar problem, so this is not an isolated case. This is really shocking. I am completely disgusted with the quality of this appliance.

In May 2016 we bought a KitchenAid double door bottom freezer refrigerator. I have had nothing but problems with it. Purchased it a Home Depot in Brentwood which was another mistake. I have had so many repairs and now I have no ice and my food is thawing out in the freezer. Glad we bought a extra warranty but will do not buy a KitchenAid. They will not even replace it, and it is not CHEAP...

Built In Side by Side Purchased 1999. In 2000 the ice dispenser started leaking water and the panel in the door discolored. Thank goodness it was fixed at no charge after threatening to sue. Forward to 2016 refrigerator quit working and it took numerous visits to replace a fan, in the freezer, charge with Freon, replace the compressor, forward to 2017 and the refrigerator needed a valve replaced but the valve was discontinued (door from freezer left slightly opened). July 2018 same fan in freezer went out and had to be replaced. One year warranty on fan. I have a side by side Whirlpool from the late 80s and it runs like a top no problems!!!

Control panel wore out after 6 years in a summer home. The part has been discontinued so the whole dishwasher has to be replaced!

My KitchenAid refrigerator was the worst purchase I ever made in my life. The only thing worse than this lousy refrigerator are the people that work for KitchenAid. Over ten times various major parts were replaced on my refrigerator. It NEVER WORKED RIGHT. Many times I was treated like an animal by KitchenAid customer service. Hangs ups, rude behavior and lies are the norm for this lousy company. There is a great company named Sub-Zero and KitchenAid should change their name to Sub-Human. NEVER BUT ANYTHING KITCHENAID!!!

KitchenAid Model KDFE304DWH0 Dishwasher - We purchased this new dishwasher 3 months ago. Its very quiet and appears to clean dishes reasonably well, although we rinse our dishes thoroughly before putting them in the dishwasher. The problem is that it doesnt dry dishes well, even when the Heat Dry option is selected. The flatware basket and its contents are especially wet, as are the sides and door of the dishwasher itself.Weve had a service technician out 3 times, and he doesnt seem to know what to do to fix this problem. The second time he came out he replaced the controller. That change didnt help the problem at all. The last time he had a KitchenAid engineer on the phone trying to come up with a solution. Still no solution. We suspect this is a design flaw rather than defective manufacturing problem. Has anyone else encountered this problem on this model?

On 11/18/2010, I purchased a KitchenAid dishwasher, 22 12552. This dishwasher has been a nightmare. I purchased extended warranty and thank God I did. We put it in and then it didnt get the dishes clean and wouldnt dry them and it was eating jet dry like it was going out of style. I had several service calls on this problem. Then they replaced it 30 days later. Now, this dishwasher is a piece of **. They have put in 3 different panels of the controls, that all I do is wait from 5 to 12 for them to show up plus I am without a dishwasher for a week till they can come out. Then I have to wait another week for the part to show up. They came out this last time on 7-23-2012 and they left and the problems started all over even though they put in a new panel. I have no idea what your company did to ruin a good dishwasher but this is a piece of **. Now, they tell me this is the fourth time today, 7-25-2012, so they will replace it. Well, I guess my question is, am I going to have the same problems that I had with the other 3 dishwashers they have given me? They are taking my time and all the work to put this in again and again and again. Your company should fix this problem you are having with this dishwasher. I always swore by Sears and Whirlpool and KitchenAid products but I tell you what, I will never do business with Sears and never buy a Whirlpool product either. I realize you dont care. I am only one person but thats really how I feel.

I purchased an Architect Series II gas range in July 2009. The range is in a home that is inhabited only part time and has not been used much. In fact, it has probably been used a total of twelve times in two years. The first time that I used the self-clean function, the digital control panel went blank and the oven door remained locked. This occurred after about 1.5 hours of the self-clean cycle. I have researched this issue and discovered that it is an exceedingly common defect. Although this is marketed as a self-clean oven, it can never be self-cleaned without the risk of damaging a fuse that controls the control panel. When I contacted KitchenAid, they acknowledged that this defect has been recognized and repaired, but that my model and serial number do not fall within the recognized group of defective products. My product is an Architect Series II gas range. The numbers associated with it are KGRS807SSS and XY0202920. I have attempted to get KitchenAid to address the problem, but, as described above, they claim that my product falls outside the range of those that are defective. My problem is purely coincidental, although there are many similar complaints regarding the same product listed here.

Two refrigerators. First is 2003 model. Compressor had to be replaced in 2010 and then the ice maker died. Instead of replacing we removed the offender and have resorted to ice cube trays. Second refrigerator, I believe is a 2010 model in newer home had the grinding mechanism crack its housing and will not dispense cubes. The KA microwave, dishwashers in 2 homes and double ovens all had repair issues when 3-4 years old. Never again will I purchase a KA product.

These dishwashers are junk. Ive owned mine for less than 3 years and the top rack broke right off. You pay a lot of money and it is built very cheaply. Its also supposed to be one of the better dishwashers out there but I have found that I must continuously reclean my dishes.

I had both fridge and stove replaced as we threatened to take them to court. Well, we should have asked for our money back. Our 9 year old KBRS22KMSS $3500 fridge died and though KAid will replace compressor, it will cost $500 in labor and will not guarantee it will fix issue. To top it all off, the service man snickered as he looked at our $5700 pro series oven as he was leaving and commented on how many issues they had and the parts are not available so off to the scrap yard. I will never buy KA, WHIRLPOOL, AMANA, MAYTAG OR JENNAIR products ever again.

KSSO Built In Refrigerator - Today I received the word that the computer P/N W10219462 was manufactured in Japan and the tsunami destroyed the factory. The inventory of this computer part is zero. My $8,000 refrigerator just became scrap metal. It is less than 6 yrs. old. If there is a U.S. regulation that parts be maintained for 10 years, why are these not available from another sub-contractor? I am assuming they were defective to begin with or the computer assembly sub-contractor was so shortsighted they neglected to back up the specs. I am waiting to hear from the Whirlpool committee as to their solution or their offer. There is also a problem with a custom cabinet door to be considered. Merry Christmas! 12/15/14

We bought our KitchenAid refrigerator in late 2013. Luckily we did purchase the extended warranty, something we didnt typically do. When we were first married it seemed like we could count on a refrigerator lasting fifteen years or so, not anymore. Two years into it we started having problems. It wasnt producing enough ice, started leaking water on the floor when freezer items began to thaw. When I called the place where we bought the refrigerator (Hills Flat Lumber, Grass Valley, CA), all I got was youll have to find your warranty and call them. I was in the midst of a family health crisis at the time, so it was extremely frustrating. I found the warranty and took care of all that. The refrigerator was back to working.About a month ago it started demonstrating all the same problems as before. Right before the holidays! Even though we had the warranty, it took awhile to get anyone out, and then two weeks longer for the parts. I was without a refrigerator over the Christmas holidays. Luckily the garage has been cold, so I have been storing my food out there. I finally had the guy out to fix it a couple of days ago. I called them back today to let them know that the freezer isnt the least bit cold. So... About a month without a working refrigerator. It is pretty frustrating. Ive always thought KitchenAid was a good product. I still use my KitchenAid mixer that I got as a wedding gift 33 years ago. But I think the refrigerator is a LEMON!

I have a 6-year-old Stoves dual fuel range cooker. Sure, its out of warranty, but now it only functions as a hob! The thermostat on the main oven failed last year. Stoves cant fix it because the company that made it has gone out of business (no thought of doing anything about it). Now the interior glass shielding on the secondary oven decided to shatter last night. I cant expect anything to last, but in these times, I expect that something would be fixable. I will never buy anything by Stoves again. It was an expensive item around $1500, so not exactly bottom of the range! But it definitely is bottom of all ranges!

I have always owned KitchenAid appliances. We thought they were the very best. I purchased a new stainless steel electric oven. The first time I cleaned it a fuse was blown. The oven has to be removed from the wall to fix it. I then realized that every time I used the self-cleaning it would blow the same fuse. After about 6 times I asked the repair man what could be causing this to blow and he said, I see this all the time so dont use your self-cleaning and it wont happen. Why buy self-cleaning if you cannot use it? So I used it again before Thanksgiving and another repair man from another company came out and had to order the fuse so no oven for Thanksgiving. I told him something must be causing the fuse to blow with the extreme heat cleaning the oven. He told me the same thing the other repairman said, Dont clean it. I have owned a double KitchenAid oven in the past that was wonderful and never had a problem. My other appliances are KitchenAid but after paying all this money for what I thought was one of the best I will never buy KitchenAid again.

16 months ago we purchased a KitchenAid 577-1 stainless steel dishwasher. Within a few months the arms to the racks broke. The kick plate was damaged. They sent another that did not fit the unit. We bought the new pieces for the racks, but the racks still did not hold and were slanted. Now the motor has burnt out. I called KitchenAid, they said all parts are under warranty. The repair guy came here, quoted $109 to come in, $200 for the motor, and $150 for labor, saying the motor is not under warranty. I paid him and threw him out of the house. Easiest $109 he ever made for the 3 minutes he was here. I called KitchenAid and asked why the motor was not covered. They told me only the computer and the racks themselves are covered. I asked why they did not tell me that in the first place. They said the rep was misinformed. Dont buy this unit. It is complete garbage. I am now out $1,000 for a machine I got 16 months out of.

I love how the dishwasher gets the dishes clean. It certainly cleans very dirty, caked on food, sorts of dishes I place inside. However, I am always having to dry the dishes and the dishwasher takes at least 4 hours unless express wash, and then everything is extremely wet.