Under no circumstances would I purchase the K-A double wall oven. Woe and pity to those reviewers who are stuck with one of these. I purchased the first one back in 2001, very excited about the great features. Within 3 years, the self-cleaning program failed 3 times, the entire motherboard once... Glad I bought the extended warranty. I had to argue with K-A/Whirlpool to finally get a replacement that supposedly had the bugs fixed. Not so; the self-cleaning cycle again twice blew out the entire oven(s). What was I offered this time? A percentage of my original purchase price to be used toward another of the same model? Why on earth would I pay for or even want another of the same failing product? After several repairs for the same issue, K-A told me they would no longer fix the ovens if the self-cleaning problem happened again. So, for the past 5 years, I have resorted to the old cleaning method (for fear of blowing the units). Now I am in the process of a kitchen remodel. Believe it or not, most of the retailers are recommending Kitchen-Aid, how dare they? I have investigated many brands of medium to high end quality and price. I recommend the GE Profile or Cafe series for both performance, worry free use and fair pricing. (NO, I do not work for GE!) FYI- The K-A tech told me the company has known about the self-cleaning blowout for years. Cheaper to fix on warranty or charge the customer that correct the problem! Let the buyer beware!

Purchased dishwasher Model#KDTE104DSS for my new remodeled kitchen Nov 2015. The dishwasher stinks so bad unable to keep door open. Company sent service and instructed me to buy a rinse agent and odor control product. Nothing works. My old Sears Kenmore which was 10 yrs old worked great. I hate, hate, hate this dishwasher.

I have had this fridge for three years. We have been seeing issues with every feature on it. The lights won’t come on, the ice maker is malfunctioning, it won’t dispense water or ice. The fridge will turn off completely for hours and sometime days. My only saving grace is to unplug the fridge, wait ten minutes and plug it in. When I do this, the fridge goes back to normal for about a week.I reached out to Kitchenaid and they sent a tech to my house. The technician told me that there is a common error with the circuitry stemming from the deli drawer. If you read all the negative reviews you will see I am not the only one experiencing the issue. The technician did all his diagnostics and found nothing. He called the tech hotline for Kitchenaid and they told him this is a common issue with this model. The deli circuit and wiring needs to be replaced. They have done it to hundreds of this model. (READ ALL THE NEGATIVE REVIEWS.) The technician told me that even though there are many models that have gone through this, it is not covered under warranty. The parts start at $600 not including labour.When I called Kitchenaid back and told them of the issues and how this is a common issue, they did not deny this. They did say that yes there are a lot of negative reviews on here about this problem, as there are a lot of negative reviews about any product on the internet. They advised that even though it could be a manufacturer defect, the warranty is one year on this and they will do nothing for me. Marie from the Whirlpool Hotline was very adamant that regardless how many people are experiencing this issue, the warranty is one year. Kitchenaid will not repair the fridge, and I am on the hook for what should be considered a recall due to manufacturer defect.I have since reported the issue to the consumer protection act, and advised them that Kitchenaid is aware of the defect, even acknowledges it, but won’t repair or replace. I am not asking for cash back for the food that was spoiled, nor am I asking for a new fridge. I just want the defect repaired, but that is too much to ask outside of one year.

You have been fair warned. If you still buy a KitchenAid refrigerator after reading this then you have no right to complain. Total piece of junk - completely failed after less than 2 years. We lost several hundred dollars of food. Apt Appliances offered to do nothing but charge a $165 service call with a $400 labor minimum. This is after I bought ALL my appliances from them for a new house build. I called KitchenAid and they too denied warranty until I really started complaining and only then did they remember that there is some 2-4 year warranty covering many major parts and I could just purchase a warranty plan for $300 odd dollars to cover labor. They have zero pride in their product. I know the days of 30 year old appliances are gone, but 2 years - really???? Furthermore, their customer service people were aloof and rude. The best I can hope for is a class action law suit. Hopefully some law firm does a search that that term and stumbles upon these posts and takes action against them. This is what I get for buying made in America? Hopefully Honda will start making appliances!!!! In closing, may Satan curse KitchenAid.

In Nov. 2017 we installed KitchenAid double ovens, model KODE500EBS02. The ovens look very nice, but they are not for bakers. They take 10 to 15 minutes to preheat, they do not brown bake goods on the bottom, and they take longer to bake an item. The baked item is never done by the suggested time on a recipe. The ovens also bake hotter in the back. These were very expensive, so I am stuck with them, however, I would not recommend them to anyone else.

We knew ahead of buying that the glass door is bad, and do not use the self-clean, but we liked the range. BUT... the burner knobs turn on with barely a bump (KitchenAid sent us a part to stop this, which turned out to be fillers for worn out knobs, and did not fit our model) AND the top under the burners and knobs is NOT PORCELAIN but JUST PAINT! If anything spills on it while cooking, the spill burns in and is NOT cleanable. I guess we should stop cooking and let the range cool and clean it! KA says this is cosmetic, and not covered or important. The top was covered by our extended warranty from Sears, and was replaced with no problems.KA Customer Service is a joke, and I now see that the new KA/Whirlpool is a joke, and manufactures only JUNK! We will NEVER buy from this company again. It is not the company that made our 27-year-old stand mixer! We have been lucky that we have had no serious, dangerous problems, only bad paint, and ovens that do not cook pizzas evenly. We are very happy with our Bosch dishwasher (its so quiet that you do not know that it is running) and our LG French door fridge with ice in the door, and bright white LED lighting inside.

In September of 2016 we purchased a very expensive KitchenAid fridge, almost $3,000. It was supposed to be the top of the line. Thank goodness we bought the extended warranty, because as I write this I am waiting for the repairman to come out for the FOURTH time. This will be the third time that ice has built up along the inside of the back wall, and to fix it requires the unit to be shut off, drawers and shelves removed, and the ice to melt away so he can open up the back and do his thing. The ice build up impacts the fan, creating a loud noise, and inhibits the ability of the unit to make ice. The other service call was for a malfunctioning deli tray control. Prior to this unit, for 14 years I had a Bosch unit in my other home which worked flawlessly. I would never buy another KitchenAid fridge again.

In my quest to contact Whirlpool (US), with perseverance, creativity, luck and detective work I received a telephone call from Whirlpool (U.S.) shortly after my initial review. A Whirlpool Executive (Mr. Chastain) was apologetic and took control and personal responsibility of my problem. Mr. Chastain arranged for a technician to service my microwave to my satisfaction and provided me with a full refund for all Whirlpool service charges (parts and labour). While I am grateful to Mr. Chastain for resolving my problem, it would be helpful if Whirlpool included direct telephone #s (not a call center) and legit email addresses on their website for consumer SOS.

I am extremely dissatisfied and could kick myself for purchasing KitchenAid appliances. We bought a suite of six KitchenAid appliances for our newly remodeled kitchen six months ago. We installed them four months ago. Last night, I turned on the self-cleaning cycle for the very first time and woke to a kitchen full of tiny pieces of glass. A repairman will come in five days. If this is anything like the experience we had with the new dishwasher.We installed the dishwasher and I ran a load of dishes. All of a sudden, I noticed water gushing (damaged new hardwood floor), faulty part. It was three weeks before it was fixed. I ran two loads of dishes and the door latch stuck. A repairman came out two weeks later and used a tool to pick out the latch. He told my husband to pick out the latch if it did it again. I did not feel so good about that. One load and the same thing happened again. We called for repair, and it is two weeks before they can come out. We didnt hear from them in two weeks, so my husband called the service department and then the salesman. The third week, the part came in and they said the part was faulty. Now we have to wait for another two weeks before they come out and replace the faulty part. The dishwasher is working now and the oven glass exploded during the cleaning cycle. I feel like I lit a match to $10,300. I have read the comments listed and feel this exploding glass is an extreme safety issue. And to think I was so proud of my Kitchen Aid appliances. Why does this company not care about their reputation and customer satisfaction? What a headache and heartache. I wish I could turn back the clock and that money would have gone to another manufacturer that stands behind their product and cares about customer satisfaction.

I installed Superba double oven in 1999. Self-clean caused computer board damage first two times we used it. They installed a modification kit on the third time. That has helped, but I just tried self-clean again last night (stupid move) and control panel went dead. Im waiting for repair call. I guess we wont be doing Christmas party or Christmas dinner for family unless we use the stove and outdoor grill.

We purchased this dishwasher in December 2013. We immediately noticed that the dishes on the top rack and in the utensil tray were coming out dirty, in some cases dirtier than when they went in. In particular, the coffee cups had a baked on residue of detritus that meant we needed to wash them by hand after soaking for a while. We contacted the vendor, Corbeil Electric, who referred us to Whirlpool to get the dishwasher repaired. We had a repair done in January 2014, which did not fix the problem although it was better. We had another repair done in about March, and we waited for a new piece for more than a month. The problem recurred in the summer, and we had it repaired again (same piece replaced) in September. 1 week later, the same problem is still happening.If someone had mentioned in the reviews that the dishwasher did not get the dishes clean, we would not have purchased it. The service from Whirlpool is appallingly bad, with wait times up to 30 minutes to get through to the service line and they apologize profusely each time but say they cannot do anything about our dud dishwasher. The dishwasher is very quiet, but the dishes are dirty when they come out.

We purchased a 5000.00 dollar fridge from Kitchenaid 3 door french and 3 weeks have gone by and the ice maker quits working! Call customer service. What a joke. No help there! Do not buy anything from this company ever! This fridge is a piece of junk. Model number is KRFC704FPS. This company needs to be sued for the garbage they are unloading on people!

I experienced an issue with our KitchenAid hood microwave in July because it was not heating. I called KitchenAid since the microwave was less than four years old and was what I thought to be top of the line from a reputable company. They gave me A&E factory service to come out for the repair. On the first visit, while working on the microwave, the technician sold us a service warranty for $40 adding that there would be no additional charges other than the $129 service fee and that he would have the microwave running again. He said that he found the issue, ordered the parts, and was going to come back a week later to perform the service work. He returned a week later and installed the parts but the microwave still did not work. While working on this, I heard him make a phone call to his manager. He called me into the room to let me know that the service plan he sold me was not good. They were going to refund my $40 and the work he had done on the microwave was about $388. If i wanted to get the microwave working, he could go further but I was responsible for the cost. I requested that he remove the parts he installed and let him know that I did not want the $40 back as I would be checking into why the service plan was not covering this. After numerous phone calls to A&E, they stated that since the microwave was not working at the time their technician sold me the protection plan, they could not cover the problem. I did not ask for the protection plan, he sold it to me. To make a long story short, I contacted KitchenAid--talk about not caring. They could not care less that I had an issue with their less than four-year old unit and even less that I had been duped by their service company A&E (Sears).I bought all new KitchenAid appliances after a house fire in 2007, thinking that I was getting top of the line equipment. Turns out, I bought junk that nobody will stand behind and no one can fix when there is an issue--fridge, oven, dishwasher, microwave, washer and dryer. When I have to replace the rest of this **, I will not buy any Whirlpool-made junk. I most certainly will not buy anything else from Sears and will never have A&E service back to my house.

Bought at LOWE’S - KUDS30IXWHA model. Looking for recalls - this dishwasher is a huge disappointment. Odor, drainage, heat, water on the floor, soap dispenser not opening, rollers - I will never purchase nor recommend this brand. Very disappointing.

I bought the refrigerator in Sept. 2013. Within 7 days the Ice Maker didnt work. They replaced it right away. Since it was winter I didnt use the ice in the door. The water worked fine. I called in April to have it repaired. After 7 repair appointments, they replaced the ice maker again, the Door was replaced and the flipper door. After all these issues and I had to yell and scream to get them to replace it. I was just told they would call me on Monday to replace it. Since my kitchen cabinets were installed just before the refrigerator I hope it fits.

Purchased KitchenAid dishwasher model KUDS30FXSS5 in September 2012. The cheap plastic upper rack assembly has broken three times. The plastic parts to pull out the rack break every year and have fallen into the chopper causing further damage. Clearly this machine is made with plastic parts that cannot withstand normal usage. I will not buy a KitchenAid appliance ever again.

I inherited a KitchenAid dishwasher (model KUD102CRBS) when I bought my house. It appears to be a mid to high-end model. It worked fine for the first 8 months or so. Then the counterbalance system for the door (which is quite heavy) broke, and the door came crashing down. Now, the latching mechanism has failed, and the door keeps popping open. The unit doesnt do such a great job at cleaning the dishes, either.From what I have gathered, KitchenAid used to be a good brand. I have purchased smaller items with this brand name. However, given my experience with this unit, the price that the previous owners surely must have paid and the surprising number of complaints on this site, I have changed my position. Its probably not worth the cost to repair it, so I will probably replace it with a high-quality make & model as rated by its users. Unless I hear much better things about the brand in the future, I will never buy KitchenAid again.

I have a KitchenAid dishwasher that has had the digital control pad replaced at least 4 times, which is out of warranty, and is bad again. My father has a KitchenAid and has the same type of issues. I will not be purchasing another of their products again. Buyer beware.

I want to start by saying that the only KitchenAid appliance I have in my kitchen is a fridge. Model #KBLS19KTMS1 S/N K21016987. If you are in the market for a fridge, dont buy this one. I purchased it from a company called Trail Appliances. It made a loud noise from day one. They attempted to fix it, it started again, too loud to sleep. They came again and when they left it started again. I asked them to take it away. I did not want a KitchenAid. They would not do that. They did an in-apartment surgery on it that took two hours and replaced the generator. The noise stopped. It is still loud but not screeching loud. But now the bottom drawer freezer just turns off. It has ruined food a number of times. Ice cream...forget it. Ice cubes, meat..defrosts to the point where it either has to be thrown out or cooked immediately.I hate this appliance. I tell everyone I know not to buy KitchenAid. I have a Miele dishwasher, an LG gas convection stove and a Breville convection counter oven. They all work. KitchenAid sucks. It is a total disappointment and was from day one. Today it ruined another load in the freezer. I will be getting rid of this appliance because it continues to cost me money. Dont let it cost you too.

I got KitchenAid countertop fridge in Feb 2015 and since I have got this fridge I was not able to use freezer for more than a month because everything freezes in it. I called service technician and he came in, did something and it didnt help. After few days same issue again, then guy came in again and said he dont have heat gun so cant fix. Again appointment was rescheduled and then he came in again, did troubleshooting and said he will replace door. I waited for 1 month and called KitchenAid again and they said door that was shipped had a dent so now they have to get new one manufactured. Another 1 month. In a nut shell I have this fridge since 1 year now and I was never able to use freezer. KitchenAid sucks.

Purchased a KitchenAid Dishwasher Model KUD30IXBT4 Series F15106777 dishwasher with extended warranty four years ago and it already quit working. Unfortunately it is no longer under warranty as of March of this year. Control panel does not function as of today. Not impressed. Will never buy another KitchenAid Product as long as I or anyone in my family lives. And am going to spread the word to everyone I come in contact with. Very disappointed in most appliances on market today. Have had nothing but headaches. This is our second dishwasher in 8 years and there is only two of us living in our household. We take very good care of our stuff.

I had an upscale kitchen remodel done and spent probably $75,000 on appliances. I purchased two KitchenAid fridges and microwaves and an under counter ice maker. To date the microwave has almost no power. I have a $35 microwave from Walmart that heats food three times as fast as my KitchenAid. I had service out in the first month because the microwave sounded like a jet engine. They replaced a fan in there and then I had it out again because it just wasn’t powerful enough and they said there was nothing they could do. The cost of the microwave was $2500. One of the fridges randomly will just make this worrying waze. Who knows why. I don’t even want to call service man for that. And the ice maker has given us problems from the first six months. And now the ice maker has died. I would periodically have to unplug it and leave it for a day and plug it in and it would work but now nothing. I think that thing cost $2700. We did not buy these appliances at Lowe’s but at an upscale appliance store where they guaranteed me that it is a better quality than if you purchased a KitchenAid on the floor of a big box store. I would never purchase a KitchenAid appliances again. I also have Wolf Appliance as a double wall oven and a large commercial stove. The double oven timer you can’t hear it and less you have your ear up against it. I had a service man out and he said there’s nothing you can do about that. The commercial stove one of the front electrical ignition switches doesn’t work that up and cost 50,000. It is insanity that these companies are in business. So poor quality and they don’t seem to care. I don’t even know if it’s worth it to have a service man come out and check my ice maker.

I purchased the KitchenAid dishwasher model KDTM704ESS0, for around $1400 in 2015. After three years of light use (there are only two of us) the wash motor seized up and needs to be replaced at a cost of $500-$600. I called KitchenAid and they told me the motor was no longer in warranty so they would do nothing. This is my fourth KitchenAid dishwasher in forty years. None of my other KitchenAid dishwashers have ever needed a repair of any sort. In fact, I have never even had a service call on any of my other KitchenAid dishwashers. The previous dishwashers were replaced due to kitchen remodeling or upgrading, not because they stopped working. I cannot believe that a main component of this expensive dishwasher would last only three years. I would think twice about buying a new KitchenAid. I know two other people who have had their KitchenAid dishwasher motors fail after only approximately three years. Sad that the KitchenAid quality isnt there anymore! Also sad that the company is OK with a customer spending $1400 and having the product last for only three years!

Regarding our 42 side by side built-in fridge. After some years it starting making some serious loud noises. Finally the fridge gave out. Repairman said he thought the motherboard had gone. OK, fair enough... just order another motherboard, right? My repairman could not find a motherboard in Canada or in the USA. It had to be order through Kitchenaid... but no problem, right?? The company is American, right??? Not so fast.The initial timeline was 4 weeks (which is bad enough) but in the end IT WAS 4 MONTHS!!! During this time I called Kitchenaid more than once to find out where my motherboard was. They could not, or would not give me a straight answer as to any timeline to expect it. My thinking was that it was somewhere in China being created. Thank God we had another fridge in the garage but I have learned my lesson. NEVER, NEVER never will I purchase another Whirlpool product ever again!!! You would think when you pay $10,000 for a fridge a better repair experience would follow. Clearly Whirlpool doesnt give a crap. STEER CLEAR, PEOPLE!!!

We moved into a newly built house and just as previous reviewer (Emma of Chester) we purchased KitchenAid appliances based on reputation and we prefer to buy American-made when possible. After 16 months of use, our microwave displayed error messages to open/close door and soon the microwave went black. We hadnt purchased an extended warranty because we expected a better product. Unlike Emmas microwave which had control panel on the bottom, ours is on the side. I feel KitchenAid cannot successfully design a venting microwave to install over a cooktop. For convenience we are replacing it with the same and an extended warranty for over $700. In the future we will always consider taking the extended warranty for any product. We had a service call on our new KitchenAid refrigerator after only 13 months.

We are in a new condo and wanted our new refrigerator to be counter depth. I always thought of KitchenAid as a high end brand than other manufacturers and they made a counter depth stainless steel refrigerator. The cost was a lot more but we thought we would get a quality product. In less than 3 months outside water dispenser came on each time we used the ice maker. The outside water ran for a short time each time. Because of the worldwide Corona virus we were not willing to call a repair person to come into our home. Each time the water would run down the front of the stainless steel refrigerator and I would wipe it up. In spite of polishing it the stainless steel door on the freezer side became stained with watermarks. Over a couple of months of polishing the the stainless discolored looks rusty.a It is not yet a year old.We called a repair person three weeks ago and we are being told the ice maker will be replaced under warranty. I plan to contact the store we bought this and ask for the front doors to be replaced or the refrigerator to be replaced. We live in Mexico and bought this at a well established store with a great reputation. Friends of ours bought a different brand refrigerator and the stainless steel is much heavier and a better quality. I have also compared the stainless on the front of other refrigerator manufacturers and many are more superior to the KitchenAid. What has happened to the KitchenAid brand? If I could rate my experience lower than one star I would. BUYERS DO YOUR HOMEWORK. ITS NOT WORTH BUYING A KITCHENAID REFRIGERATOR.

I purchased a KitchenAid stainless steel dishwasher on 5/9/2009, model number KUDX03FTSS. As of now, the stainless steel is rusting. How can this be? All of my other stainless steel appliances are over 10 years old and they are not rusting. The bottom line is KitchenAid is using a sub quality of stainless steel in all of their appliances. I called KitchenAid and they said there is not a warranty for finish on their appliances. How convenient is it for KitchenAid to reduce their cost of materials by using substandard stainless, then say there is no warranty on the finish? That is nothing but a ripoff by KitchenAid. I will never purchase a KitchenAid appliance ever again. I hope who ever reads this seriously considers another brand.

I bought a KitchenAid refrigerator Model: KSC24C8EY in March 2013. 13 months later the ice maker started to generate less and less ice. I called KitchenAid for support but they told me the warranty expired so I waited to see what would happen. In June 2015 my kitchen floor flooded with water from the refrigerator, forcing me to call KitchenAid again. They told me they could send someone to fix the problem but asked me to pay $319.00 first. Instead I called and hired a local technician for $75.00 who found out that one of the hoses connected to the ice maker was cracked and leaking. After he replaced the broken hose the ice maker began to function normally and the leaking problem stopped. I am upset that this new refrigerator gave me so many problems, from the leaking hose that consistently flooded the floor to the non-functioning ice maker. After only using it for two years I am very depressed and dissatisfied with the service provided by the machine and KitchenAid.

In July of 2014, we bought a KitchenAid fridge with all the bells and whistles. French Door with the ice bin in the fridge door, electronic control of temp in wine drawer, 3 pull out trays in freezer and so on. We paid $3299.99 and it was by far the worst purchase I have ever made. 2 weeks after it was delivered I awoke to my kitchen floor covered in water. The water was dripping out of the LED lights in the fridge. I called to have a tech come out and they came 3 days later and changed 2 parts then said it would be fine. 3 hours later, it started leaking water again. I called and another tech came out 5 days later and did some adjustments then left. The next day, I woke to more water on the floor. Tech came again 6 days later changed a few parts. 6 hours later, water all over the floor. It took 7 technicians to finally fix the problem. I thought it must have just been a freak thing and surely everything will be fine now. 3 months later, my fridge wasnt staying cold. All the milk products were spoiled and I had just went shopping the day before. I called to have it serviced. Took 9 days for a tech to come out and they changed the seal. The following day still not cold. I called again waited 5 days for a tech and they changed the computer. All fixed again. 4 months later my freezer quit working. Again, it took 2 calls and 2 weeks to get it fixed.Well, I am on the last straw, my freezer quit working again yesterday. I called for a tech and I have to wait till next Thursday (8 days) for someone to show up. I told them I dont even want the fridge anymore, it is unreliable. They told me that if it had 4 or more problems in a 12 month period they would replace it but since they have been spread out over the past 20 months they will not. So here we go again.I thought KitchenAid was a great name brand. They make great mixers and other small appliances I cant go wrong. WRONG!!! They know what they are doing with small appliances but their large appliances are cheaply made and use the cheapest parts that always seem to fail. Stay clear of their refrigerators. In less than 2 years I have had 11 technicians out and the 12th is coming next Thursday. I have had 8 parts replaced so far and have lost who knows how much money in food spoilage. If they really stood behind their product they would have by now replaced the fridge.

In April, I unfortunately spent $9,000.00 on KitchenAid/Whirlpool appliances. Since then, I have had problems with the refrigerator. 3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor. To make matters worse... it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously, it is a lemon. Called Customer Service. Apparently, KitchenAid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor. Just kept reciting the script. Under my warranty... the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff Fettic wouldnt want the repaired defective refrigerator either! So then I asked KitchenAid to find a compressor and install it so I can host the XMAS dinner. I was told that is not possible. Best they could do was overnight it and since tomorrow is Christmas, the part would not be shipped until Thursday. KitchenAid is not only ruining my Christmas dinner but it sounds like I wont have a working refrigerator for a while. Not even sure if they really are having the part overnighted. Bottom line.... KitchenAid does not care about a customer once you buy their products. No effort on their part, no matter what the circumstances! I am up the creek regarding my Christmas Dinner and they dont give a damn. Additionally, KitchenAid doesnt want to replace the refrigerator because they will get more money for all the parts the defective unit will need in the future. Or maybe I will buy an extended warranty! Do not buy KitchenAid. It is now December 27th and I still do not have a working refrigerator!

I renovated my kitchen a year ago. I insisted on two KitchenAid dishwashers as I had had great success with them in the past (still own an older model that I love). A month after installation, I called for service because the dishes were not drying and the wash cycle was taking 4.5 hours. First technician told me I need to use particular detergent and rinse product. This did not fix the problems. Second technician told me the same and reconfirmed that these new machines dont dry like the older ones did. What happened to the HEATING ELEMENT everyone mentions that dries the dishes? Third technician told me not to use SANI RINSE. This reduced the cycle time from 4.5 to 4 hours. Fourth technician (2) told me that it needed a part, so I made an appointment to have that part installed.On the day of the appointment, the fourth technician did not show and instead, his service manager came to inform me that no parts would be installed. He said I need to run the hot water in the sink adjacent to the machine before using and that this is just how the new machines are made. I pointed out that my hot water heater is about 20 feet away from the sink, so hot water is not an issue. I then had him hold his hand under the faucet to show how fast hot water comes to this area. Took all of 2-3 seconds. He was very insistent that this is just the new machines being made and there is nothing he can do about it or fix it. Did not even try. I am appalled at KitchenAid, their products and high costs (each of my 2 identical machines cost almost $2000), their warranties (and extended warranties paid for, I remind you), the manner with which they casually dismiss their consumers. No loyalty to long time customers. If I had it to do over, I would stay far away from KitchenAid. Maybe we can get Arnold Diaz involved?

Model # KUDL021RBS4 - As two retired old folks, we use a lot of paper plates and have used our expensive all stainless dishwasher no more than three times a month. It was purchased from Lowes 2007. A month ago, the LEDs on the control panel started flashing. Wife called KA and they connected us to a tech. No problem, he says, change the circuit board. No problem, I say. I build computer up from parts. Ill change out the part from Whirlpool. The washer worked once and the lights started flashing again. Washer wont run. The internet chat line person knew nothing about that. He sent me a copy of what was included with the owners manual that doesnt reflect the actual model. Question is, do I waste another $250 with further service calls and parts or do I buy a disposable one for only $247 and give up on those pretty premium expensive disposable appliances? Samsung did me wrong, now Kitchen Dis-Aid. Why pay more? Whats the point?

KitchenAid dishwasher KUDS35FXSS that retails for over $1000 was installed. One month later, the vent on the side of the door blew steam on my new Cherry cabinets damaging the finish. Talking to KitchenAid is useless. They made me purchase a $6.00 part (and pay $15 in shipping) to divert the steam from the vent. Dont they have engineers who could have figured out that you should blow hot steam on wood cabinets?

My experience with the KitchenAid Company was awful. I purchased a high end refrigerator with a 5 year warranty. The icemaker and freezer at the bottom broken. No ice is producing and the freezer is not keeping food frozen The repairmen came in three times to fix this problem. Three different times, not fixable. They actually said this refrigerator cannot be repaired. Called Kitchenaid and they advised me that they will give me 10 or 15% off of a new refrigerator. Then I spoke to another supervisor and he said the best he can do is give me 35% off of a new refrigerator. So what they are telling me is that I can spend another $4500.00 on a new refrigerator because that is what it would cost me with the discount, so they can do this to me again when the second one breaks.I told them that they are not standing behind their product and they indicated to me that is the best they can do. What the heck does that mean. The best they can do. Why would I purchase another Kitchenaid product when they cannot stand behind their product. If they dont do something about this issue, I will never buy another kitchenaid product and either will anyone else because I am the news media. I know how to get around this whole community. I am so angry. I have a warranty and my refrigerator is broken and no one is doing anything about this issue. Kitchenaid has to do the right thing.

Had a new KitchenAid dishwasher installed a little over 5 years ago. Noticed about 6 months ago that the top racked dishes were not getting cleaned. Then about 2 months ago noticed the bottom rack is starting to rust out. Called KitchenAid customer service today 6/23/15, gave them the model number and was told that it was just over 5 years old and it only comes with a 5-year warranty and they would NOT do anything (including discount parts) to correct this. Needless to say I WOULD NEVER PURCHASE ANYTHING from this company again. I will be going out of my way to review this company whenever given a chance.

We installed our KitchenAid Refrigerator model #KFXS25RYBLO in February 2015. Within 6 months the ice maker stopped making ice. The repairman told us it needed to be replaced and that he has had to replace EVERY KitchenAid ice maker from that model. Next 1 year later the hose froze up and had to be replaced. The repairman explained that it was a new and improved hose that once again KitchenAid replaced. Then 1 year later the bottom freezer froze up. Once again another repair. Then today March 2018 the ice machine is AGAIN not making ice and after troubleshooting the repairman now says we need a new ice maker. This is the WORST refrigerator that we have had in our 41 year marriage!

Purchased KitchenAid Architect II 24 45 decibel built-in stainless steel dishwasher in May 2014. Problem with lower basket wheels falling off. This has happened twice, with the last time two wheels fell on to the heating element and burned up. A week later the burnt smell is still in the machine. Whirlpool, who makes this, said this is not considered a hazard because even though it burned up the plastic wheel, it did not cause a fire. A ridiculous answer! I suggested better fitting wheels are needed along with a screen over the heating element to prevent anything from landing on it. They wont do anything, even replace the wheels, because it didnt catch on fire!! Buyer beware - poor product, poor customer service!!

Purchased extended warranty from Sears. Replaced electronics once already. Out of warranty and now cost of repair is approx $1500.00 for a $2000 range. Replaced burners once also as they were not running as hot as specified.

Bought a great looking KitchenAid oven last year, but it has an unusual malfunction of blowing hot air from the oven into the kitchen for extended periods of time while the oven is on, and most annoyingly, after the oven is turned off. It heats up the kitchen so much it is uncomfortable to be in there while cooking anything in the oven.Just now, we turned off the oven more than an hour ago, and incredibly, the fan in the oven suddenly turned on and for about five minute spewed more hot air into our kitchen. This is a major malfunction. Previously contacted KitchenAid, but the phone operator could not help and thought this was normal. This cannot possibly be normal. It probably heats up the kitchen by 10 to 15 degrees, which is a killer. DO NOT BUY THIS STOVE/OVEN.

This refrigerator fit perfectly into our built-in space, and is great looking and has all the latest features. The interior space of our side by side style fridge however, is a little cramped. Weve had excellent service and support on this brand.

We bought a KitchenAid KUDS30CXWH1 in 2011 and from day 1 it has been the worst lemon appliance we have ever owned. The thermal fuse (protecting the control panel) has failed 9 times! The control panel went 2 times. The top rack collapsed 3 times. Despite the fact that we scrape every dish, we have to rip the guts out of the dishwasher every 4-5 weeks to get at the filter and clean it. Out of self defense we have had to learn to do our own maintenance, which is difficult for senior citizens. Even at that, to date, we have spent 4 times on parts and maintenance, than the machine originally cost. Ive written to the CEO of Whirlpool several times, even sending letters by return receipt requested.The machine is now 7 years old and has been a nightmare for 7 years. We are finally going to dump it. We are NOT replacing it with KItchenAid, Whirlpool or Kenmore (all made by the same manufacturer.) We are not surprised to see, by reading these reviews, that KitchenAid is still putting out trash. What a pity, our previous KitchenAid dishwasher lasted 20 years and was replaced for cosmetic reasons. Something BAD has happened to this company. Shame on Consumer Reports for continuing to rate them highly, but then Consumer Reports does not have to keep them running.

We purchased our new KitchenAid oven in July 2010. We finally moved into our new home in May 2011. It is now early 2014 and the ovens blue enamel lining is peeling and chipping and the racks have rusted. I contacted Lowes where we purchased the appliance and the extended warranty. A repair man was sent. Upon looking at the oven, he called KitchenAid and told them that the oven was not only chipped in many areas, but that those areas were beginning to rust. KitchenAid would do nothing, stating it was a cosmetic problem. Same with the warranty company. After further research, I have discovered I am not the only one with this complaint. Do not buy their products, they do not stand behind them and will not return phone calls. KitchenAid is a rip off and my $2,700.00 KitchenAid mistake makes me sick.

We purchased the refrigerator and soon after few months we started getting over temperature issues. We contacted them but they would say it is repairable and the Dan Marc company folks would come (4 times already) and still not fixed. I have a 5 year old at home and have food products which can go bad. The issue is still unresolved and it’s only a year now that we have this faulty appliance. They decline to replace it!!!

I also have a stainless steel KitchenAid dishwasher (KUDE40FXSS5) and while the machine is quiet and cleans reasonably well. The adjuster assembly on the top rack has plastic tabs that become brittle and break, so that the wheels fall off. I have replaced this twice so far. It is intensely frustrating! This problem could have been prevented with a metal tab instead of cheap plastic.

Our dishwasher is the whisper/quiet, this thing is far from quiet. Ive had other dishwashers that made less noise and had so much more room than this one. It was here when we bought our house but I wouldnt recommend it to anyone!!

I have purchased two KitchenAid gas ranges (yes, I should have learned my lesson the first time!). Both have been seriously problematic. Within a year of purchase, both locked up when I cleaned them for the first time, and I could not use them without a tech coming to my house to repair. One of those ranges had a faulty fan which did damage to another part due to overheating during the cleaning process, which resulted in damage to other parts! Most recently, the electronic range control on my Architect II went on my three-year-old gas range. So back to the repair techs. I will never purchase another KitchenAid stove. Based upon my experience and that of others, they are simply poorly manufactured and not reputable. Repair costs are ridiculous and I am thinking of replacing mine due to the high repair costs and lack of faith in this happening once again, at a time when I really need to use the stove!

I purchased a KitchenAid dishwasher in 2007 and have repaired this machine on an average, twice a year, and I’m disgusted with KitchenAid (not worthy of capitals). This is a $1,000.00 latch-less machine. I replaced the latch, strikes, and door cords, several times for all. Junk is the best description for this product. KitchenAid has a problem. They have never revised any of the replacement parts. I hope this helps some people look at other brands, I know I will!

Best fridge that I have ever owned. Had to replace the ice maker (hubby did it for the cost of the parts) and it was still going strong when we sold the house 16 years later. Quiet and reliable!

Since the day I purchased this range, gas/convection oven, I have been disappointed with the quality. First of all, the salesperson at ABT told me the same thing about limiting the amount of self cleaning you do (but said you should do that with all self cleaning ovens.) Then, the fan on the oven sounds like a jet engine when it is on convect or cool down mode. I purchased this range in 2005 I believe, and this Thanksgiving, literally moments after the turkey was done, the oven shut down and will not turn back on. After reading all of these reviews, it clearly does sound like a recall issue and it is unfortunate that Kitchen Aid refuses to acknowledge their poor workmanship or design on this product.

My built-in microwave (KBMS1454SSS) stopped working properly while still under warranty. On advice from the KitchenAid customer service department, I took the microwave to the local factory authorized service center where I spent $234.85. I took the microwave back home and reinstalled it, but it still didnt work. I took it back to the local factory authorized service center and, after eight days, he told me there was nothing more he could do.I called the KitchenAid customer service department again, and they said my only option was to get a second opinion which, of course, I had to pay for. They sent A&E factory Service to my house ($128 for a service call) and the technician ordered a part, came out two weeks later to install it, and that part did not fix the problem. After six visits (each of which I had to take off work and wait at my home for the repairman), the technician finally deemed my microwave unrepairable. He put that in writing and instructed me to contact KitchenAid for a replacement unit.One month, twenty phone calls, numerous promises of call-backs, and several supervisors later, KitchenAid offered to replace my microwave (they called it a pro-rated exchange) for $990. I explained that I had already spent $400 to repair the $1100 unit that I had, and that an additional $990 hardly seemed fair to replace a high-end unit that did not work. They agreed to drop the pro-rated exchange price to $468. I told them that us unacceptable and they said, Were sorry, thats all we are prepared to do.This is a very attractive unit and I thought I was getting the best when I bought KitchenAid, but after this five month-long process of trying to get my problem solved, I could not be more dissatisfied with the KitchenAid customer service department.

My wife and I bought a Kitchen made dishwasher model # KDS301XBL at Lowes store in Clermont, FL on August 23, 2011. It cost over $700.00. After about a year, we started to have problems with the control panel lights: going dim, not lighting up, etc., then the ceiling lights in our kitchen started to blink and the circuit breaker clicked off... We then called a repair service who replaced the control panel. Within 3 weeks, the panel started to leak water down the front of the new control panel unit. We called the service tech again and he said that the first tech should have replaced the vent and deflector because that is why the water was getting into the control panel causing it to short circuit. $130.00 spent on the first visit and $130.00 on the second visit all for a dishwasher that was not near 3 years old. This D/W has a control panel problem and should have been recalled. There is a class action Lawsuit in the USA and one in Canada also. Avoid this D/W at all costs ....

KitchenAid refrigerator is making loud sounds, so I call service man. Could not get control board to fix. Wanted to charge for time and fan, so took appliance apart in pieces. Called Whirlpool. Told needed extended warranty for $400 for service. Next day service told me no part as not made. Rebuilt was only option without warranty & 2 weeks of waiting & if faulty, continue to return until they make it right. Receiving harassing phone calls (2 times) from first service man with demand of $275.00 at almost midnight. Out $400.00 & refrigerator does not work. Cant go without insulin as diabetic. Told have to keep warranty for years if needs service. Class Action lawsuit is necessary. (Refrigerator is about $9,000.)

Kitchen Aid KUDS301XSS8 - This dishwasher is a piece of junk! Expensive & for no reason the computer board turns on & off during cycle if you stand in front of dishwasher! (Interrupting was cycles... Repairman told us to put it on control lock where it gets stuck in lock mode & beeps obnoxiously at you! This feature doesnt work.) Our biggest complaint & the one the repairman said he fixed ALL the time... is the wheels on top rack. We had the dishwasher less than a year & two, rack fell apart! Well not even a year after repair, it broke again! Do not buy this dishwasher!!! I have no idea why we ever listened to the lame sales guy at Sears... Hmmmm maybe the fact that he had been unemployed for quite sometime & the job was new... Should have been a sign!

This will be the 2nd time that I have had to call a repairman out to replace the thermostat in my Superba wall oven. Like so many other complaints Ive seen posted, there is something wrong if you cannot use the self clean function of your self-cleaning oven. To pay this kind of price (over $3,000) for a convection oven/microwave combo is a lot and you would expect a better product. First off, you pay extra for a self cleaning function but if you cant ever use it without it disabling your entire oven, then whats the point? So far on my oven combo unit, I have had to replace the glass in the door panel of the microwave, the glass in the door panel of my oven (no they were never hit by anything) and am now replacing my thermostat for the second time all because I wanted to use an option that I paid for: a self-cleaning option. Never again will I buy a product from KitchenAid or one of their related subsidiaries.

It is exactly only 2 wks. since we purchased a KitchenAid French door fridge. Last night clicking sounds were emitting from the fridge to which we could not find the source. This morning to our shock and horror all of the frozen food were thawing out, the refrigerator section did not feel as cold as it should be as well. Knowing we are under warranty we called KitchenAid to try and get service. However, their customer service is also horrible. Was put on hold listening to idiotic music for over 15 minutes with no one coming to answer the call. That is totally unacceptable.In the meantime, we read the internet information saying that clicking noises signify a faulty compressor. This is really astounding considering that the fridge is just a couple of weeks in our possession. We have never had any major appliance fail badly like this and so quickly too. To conclude, we are returning to that major big box store where we purchased this defective appliance from and will have it returned. And we will NOT purchase another KitchenAid product ever again, not even to replace this damaged, useless fridge! Also we do not recommend anyone to waste good money and precious time on considering purchasing any KitchenAid product. Ironically we were told by the delivery person that KitchenAid is a durable, high end brand. It definitely isnt!!

This is coming out of frustration dealing with KitchenAid fridges. Had an older KitchenAid fridge (Built-In) which lasted about 15 years and decided to go with another KitchenAid as a replacement. Purchased the KBFN402ESS - where its categorized as a Luxury fridge, thats built-in with the latest technologies and cooling features, yet it was super expensive and have been a major headache since the get-go.1) The fridge delivered came as a LEMON. This was during a crucial time, when my wife just gave birth and were new parents, trying to have the fridge ready to cover my wifes nutrient intake, and breastmilk storage. It took KitchenAid 4 weeks to come back and forth for diagnostic / small repairs, and it was not until I was adamant that we must replace the fridge, and finally they noted as out of courtesy they will replace. If KitchenAid cannot guarantee the fridge will operate and perform well within 1 year of purchase, PLEASE GET OUT OF THE BUSINESS - why are you producing such poor quality products?2) Upon replacing the fridge, and its only been 8 months - this new fridge has gone berserk once again under normal operational usage. Freezer had frost build-up, and the technician came and noted that the whole control board, along with fans and other parts will now need to be replaced. All the frozen breastmilk and frozen items, including some of the items in the main fridge have been spoiled. In summary, 1) KitchenAid does not stand behind its products. 2) KitchenAid produces POOR QUALITY fridges labelled as LUXURY and HIGH-END Fridge. 3) KitchenAid customer care is slow, and does not address customers concerns and compensation.4) KitchenAid should perform stricter quality control and thorough testing before releasing products into the market with prompt service and warranty/guarantees - what good is your internal QC, if the fridge breaks on Day 1 or within 1 year?

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

My wife and I built a new house and moved in 8/2003. We purchased all KitchenAid appliances. We had to replace the ice maker twice on our 2003 refrigerator. The 2003 range top stove control panel does not work properly. The 2003 microwave completely stopped working at the end of 2011. The front door cracked in 2008 since it hits a screw at the underside. Our 2006 professional, heavy duty mixer broke in July 2012, my wife uses it about 15-20 times a year. How pathetic. They should be ashamed of the quality of all their appliance products.

My brand new dishwasher leaked from the moment we got it. Kitchenaid took a long time to send not one, but two repair men out to check it out and we were told by BOTH that we should have the dishwasher replaced since the tub was damaged in addition to a marked front panel. Then it took them weeks to finally say they are replacing the parts and then they come to refurbish it and the tub they bring is damaged. I now have to wait an additional 12 business days to have them come back. This will make a total of 3 months without a dishwasher and I have a toddler. They are the worst customer service I have ever seen. I will never ever buy a product from them and I will never recommend them to anyone.

Right after the installation of my KitchenAid dishwasher, when I started it, I got flood in the kitchen. The cause was a defective part. It took 2 weeks before the machine was fixed because they had to order the part. I didnt buy any additional insurance thinking that a good dishwasher should last at least 3-5 years. The machine broke again right after the yearly guarantee expired. I had it repaired by a local company for 75$ because the price of the KitchenAid service department was too high (almost triple).

My KitchenAid stove also crashed after self-cleaning. I cant get it back on. I would like to join any class action lawsuits.

We purchased our Kitchen Aid dishwasher for about $1000.00, when we renovated our kitchen. From day one, it was not a great appliance. It did not clean the dishes well, and it actually dried specs of food onto plates instead of washing them off. The little compartment that holds the soap started sticking closed within 6 months from purchase. After a couple of years, the door started squeaking very loudly when it was opened or closed, which was followed by the door balance strings snapping, breaking, and throwing the door to the dishwasher wide open. We had to get the balance kit replaced, which by the way currently looks different than the old kit, and actually does not do the same job. Its way tighter. Because the door flew open when the strings broke, it caused the hinges on the side to bend. Those had to be replaced as well. These parts were replaced by a kitchen aid service person. After the parts were replaced, our dishwasher would no longer lock. We were told by the service person that our model had a lot of issues an d the parts that are made now do not match up with the actual dishwasher. When I spoke with Kitchen Aid about this, they played dumb. They told me it was out of warranty and they no longer covered any repairs beyond this. My argument is that they are not even providing people with correct replacement parts to get the units to work correctly, so it seems like they are breaking the rules of warranty by not supplying customers with correct parts. Its very disappointing that they dont do a recall on an appliance that has so many known problems.

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

I waited over 2 months for a new KitchenAid refrigerator. When it was installed, the veggie bin and meat bin (the 2 bins at the bottom) had dents in them. The very bottom bin was also skewed when inserted. I called the company I purchased the refrigerator from and they shipped me replacement bins. Upon installing the replacement bins, I again noticed the bottom bin was skewed. I took it out and discovered that a air movement component was affixed behind the bin was not properly installed. This poor installation prevented the bottom bin from going in straight. A week after the refrigerator was installed the water on the door stopped working. I am convinced this refrigerator is a lemon. It is being replaced at no cost to me. I am Very disappointed with KitchenAid.

Purchased NEW Kitchen Aid Model JUDS301XBl1 Serial number F11526666 and had Lowes install unit, wanted to buy the best from what we thought, never worked right, we are still hand washing our dishes and although Kitchen Aid did supply parts to service depot and try to repair it was never repaired and is sitting unusable, I went to Lowes and to discuss, they dont care and Kitchen Aid does not care. I also made a bad review not nasty about Lowes and kitchen Aid not standing behind product (my old unit was working when I took it out, My wife wanted the best) and when I posted on Lowes web-site they removed due that it was negative...... So what good are reviews if you cannot speak the truth?

I echo what others have posted about Kitchenaids KFIS29 french door refrigerator - a total disappointment, buyers remorse, and Whirlpool must spend a lot of time and money making sure the people who answer the phone at their Customer experience Center are extremely polite while offering no solutions. From date of installation, Aug. 2013, the fridge never kept beverages and food in the upper unit cold, regardless of temp setting, the freezer simply could not keep items frozen, and the unit is loud. I chalked this off to the ill effects of being energy efficient. In the summer of 2014 I placed my first service call because the ice maker stopped making ice (never made much to begin with), the already high noise levels had increased, and the upper unit would not get below 43 degrees. When the repairman arrived, there was nothing I could tell him about the unit that he was not already very aware of. I was told I needed the kit and naturally the kit had to be ordered and I was told I had to call a special number at Whirlpool and order the kit. What an ordeal that was. In the mean time, the fridge started making a very loud sound like an impact hammer. Repairman can back out and found a huge amount of ice build up on the evaporator. The fan blades were hitting the ice causing the noise. Ice removed, problem solved, at least for a while. A few days later the the freezer was frosting up so another call to the repairman. The freezer door gasket was faulty and had to be corrected. Finally, the parts needed to fix the ice maker situation arrived. The kit was to correct the issue with low ice production, frost build up between ice maker and rear of the fridge, and to correct the problem with water dripping down and onto the evaporator coils and freezing. The control panel and a couple of other parts were also replaced. All good? Not exactly. The fridge still was not cooling, water was leaking from ice bin, and the noise level was still very high. Trying to get this thing fixed within warranty period, I call for service once again. The repairman and Whirlpool tech center ran tests and determined I needed a new evaporator and several other parts related to the cooling system. I called the Customer experience Center and requested a new unit. I was politely told that I had not had enough problems to warrant a replacement and that as long as the unit was + or - 5 degrees of the recommended temp settings (37 upper / 0 freezer) it was considered acceptable. Do not know about you but 43 or higher degree milk is not good and ice cream is suppose to melt after you take it out of the freezer. I was told by a Supervisor that since I had experienced some problems with the unit they would extend my factory warranty for six months. I was told if the parts on order did not correct the issues we could talk about a replacement then. OK, all the parts came in and were installed. Things appeared to be good for about two months except for the fact that around 37 degrees is as cold as the upper unit appears to be able to do, 34 would be my preference. In mid Oct 2014 I noticed low ice production, the noise level increasing, water dripping from the ice bin again, and there is frost building up again between the ice maker and back of the fridge again. I called the Customer experience Center to discuss replacement. I was told that since it had been more than 30 days since the repairs I would have to have a repairmen come out and and get on a call with tech support and diagnose the problem and oh, by the way, the unit is no longer under factory warranty. I advised that I had been told and assured that my factory warranty had been extended for 6 months. I was basically told that I was not told that and it would be impossible for that to occur. When I provided the name and date that I was told the warranty was extended I was told there was no one there by that name. It should be noted that only two people live in the house and thus it is not like the fridge is in a constant state of opening and closing and so on. To sum up, I have had to take off work 7 times for the fridge to be looked at and actual repairs to be made. I have absolutely no confidence that any further repairs will produce long lasting results. Looking at the dates of comments about the KFIS29, it appears no changes have been made to the fridge since people are reporting the same problems on units recently purchased as people who purchased them a year or more ago have experienced. If you are looking for a french door fridge you might want to not have this one on your short list.

My top-of-the-line KitchenAid gas stove has had an electronic control panel failure twice now. The first time it’s just the oven that would not light and one of the panels (there are evidently 3) was faulty and was replaced under warranty. The second time the electronic control panel short-circuited and turned on the convection fan, which got red hot. Sparks and smoke were coming from under the burners, which is where the panels are located. I was not using the stove at all, but thankfully I was home! I was able to throw the circuit breaker in the basement.When the stove stopped glowing red, I pulled it out from the wall and unplugged it. The repairman that first came is no longer available. I have not been able to find anyone that has a card for both electric and gas. Customer service expressed regret that they could not help me find a repairman, but said to let them know should I find one. What? I will not repair this stove. I consider it an extremely dangerous appliance and do not want it in my house. I feel that Whirlpool should do everything they can to correct the situation for other consumers. Ive found other mention of the same failure with this model.

This dishwasher (model KUDC10FXSS) was installed in early 2012. The electronic control panel went out less than a year later. It took about two weeks to get it replaced. Luckily it was under warranty. One year later it does not work again! I have been washing dishes by hand for more than a month waiting for this part to come in! I can never get a clear answer as to when exactly the repairman will get it. Clearly many other people are having this issue? The part seems to be in high demand! It is ridiculous. (We had another dishwasher for 20 years before this one - never had a problem!) I am so disappointed in KitchenAid not to mention frustrated! BEWARE before buying this dishwasher - or any by KitchenAid!

Just have to add my .02 here too. I used to have KitchenAid everything in my kitchen. Our house came with KA appliances, except for the range, when it was built back in 1987. All the appliances lasted, without issue, until we had a remodel done in 2005. We got a new Dishwasher, Range, and Fridge. The fridge was a nearly 2000 dollars French door style fridge. The range was a slide-in gas/convection oven. It cost roughly $1800. The DW was about $800. The Dishwasher was a Bosch. The Fridge and Range were both KitchenAid. Of the three, only the Bosch is still going. Two years ago, the fridge compressor went out suddenly, and it would have cost 600 dollars to replace it. We opted to buy a new fridge for about $1600 - we went with a Samsung. Never did like the KitchenAid fridge. On the other hand, the KitchenAid range was actually a good piece of equipment. I liked it very much... That is, until I used the self-destruct feature, oops, I mean self-cleaning feature. Yes, we had never used the self-cleaning feature of the KA range until about a week ago. We usually cleaned it regularly by hand, as the messes were small.We decided to use the self-clean feature, for the first time, and guess what? It shut down in the middle of the cleaning. The door was locked, and the control panel was not responsive. I got online and found this was a very common occurrence for KA ranges, even ones that were nearly brand new, my range included, as we very rarely used the oven, we almost exclusively used it for the cooktop.So, thinking that this wasnt a wear-and-tear issue, and that the self-clean feature caused the failure, I thought Kitchenaid/Whirlpool would be more than willing to give me some assistance with this. Ha ha, silly me. After nearly an hour on hold, the first rep told me to reset the breaker to the range and wait for awhile to see if that fixed the problem. I reluctantly agreed, and, of course, it didnt fix anything. I called back and this time they told me they would have to set up a service call and it would cost me. Now, again, silly me thinking since the poor design/defect of the stove caused it to fail, I thought they would be gracious to give me a one-time call, or at least send a free part or something. However, no, they didnt care at all and basically told me to get lost and they wouldnt take responsibility for the defect, or stand behind their product.So, after two crummy experiences with KA, and over an hour dealing with customer NO service, I have decided to replace the range with a Bosch, yes, the same company that made my DW that is still going like a champ. I will never, ever, purchase a KA or Whirlpool product again. I hope anyone who reads this will decide to be thoughtful about your money you spend, and if do purchase KA/WP, dont expect any kind of customer service, or a company that stands behind their products.

KSC23C8EYY02 - Bought new with all other KitchenAid appliances. Thus far the dishwasher is the only appliance that has not given us problems. The refrigerator/freezer (less than 36mos. old) has stopped cooling for the second time. Their customer service folks are well trained and nice, but the product is terrible. And, if you have service done under warranty by their contracted service folks (in our case Alabama Power) dont take Freon leak as a problem answer and solution of replacing Freon. I am now on my second go round of throwing out a fridge of wasted food in the last 6 weeks. Only to be told it will be 6 days before they can come out.

Bought a KitchenAid refrigerator and the freezer handle has been falling off since I bought it. Customer service told me it’s not their problem to fix!!! Don’t buy kitchen aid. They don’t stand by their defective products.

This top of the line KitchenAid refrigerator has not worked properly since Day 1. One problem after another. Whirlpool Corporation is a disgusting company to deal with. Told they will repair, but never allow a return. Every time we had a service technician come out, they would say something different from the previous technician. Whirlpool said they needed to pull the whole ceiling out, including wiring, to stick in a small foam pad to correct a problem issue with this model rather than replace this Lemon. They knew all the problems this French door model had but refused to fix them properly. Both refrigerator and freezer made me lose expensive medication and groceries more than once. They would not reimburse.

Well, we pretty much gave up on the KitchenAid KUDS30CX dishwasher after the second control panel break and then it quit giving enough water to clean the dishes. The repair man came for the water flow. He put a coffee cup in the top rack of the dishwasher and let it run. Because it filled, he said that it was working. However, after he left, we noted the locations of the sprayers before we closed the door. After running for an hour or so, we opened up the door and the sprayers were in the same position. We did it several times with the same results. So, we decided it was a clogged line of a bad pump/motor.I opened up the area around the bottom sprayer to reveal any filters and also anything else. I saw no debris. I did get to see the food grinder. It’s pretty wimpy looking. We gave up when it was ruled as a problem with the pump/motor. Who knows how many times this is going to happen over its life? It’s just not worth it. I went and got another brand. It’s a Whirlpool. They also make KitchenAid, but I could tell it was different underneath and in the panel. Hopefully, this one will be better as they are known for reliability. I did not get the food grinder because I could not help think it was part of the problem. Could the grinder be putting extra load on the motor and allowing it to burn up?

I just contacted KitchenAid customer service about my glass exploding in my oven door while using the self clean feature. They told me there were no known problem with this feature. If you have a problem with the feature, it needs to be documented with KitchenAid directly. They have decided to replace my glass at their costs. I have a feeling they are aware there is an issue and just dont want to admit it!.

I am a very dissatisfied customer! I bought a KitchenAid Side-by-Side with Ice Dispenser Refrigerator (Model #KSRV22FVSS04) on 10/22/11 and have had to have 3 service calls within the warranty period (now about to end 1 year later) on the same problem with the ice dispenser. The dispenser chute mechanism is not strong enough to always close and will remain open and not properly dispense ice. When that happens, this allows warm air to get up into the auger mechanism and freeze it up completely, and water flows all over the floor. With the first service call, it was identified that we had been delivered an older model that had a design flaw in the chute mechanism that the company knew about, but didnt fix, and was also missing a part that had to be ordered and replaced in March 2012. We have maintained as per the manual, so any references to any manual maintenance are not applicable to this problem. However, on October 4, 2012, the same problem happened again, and I came home from work to find a leaking mess all over my kitchen floor again! I called their Customer Care for service, but they were unable to get someone right there for 2 days, and I had to take care of the mess to prevent damage to my kitchen walls and floor again! When the service person did come out today, they did not diagnose the problem correctly, and I still have this problem! To make matters worse, I immediately called KitchenAids Customer Care phone (now I understand why they are experiencing high call volumes) and again waited for 15 minutes, only to have to talk with a very rude Selicia who was unwilling to assist me in resolving my ongoing problem. When I asked to talk to her supervisor, Joetta came on the line and continued with the same rude, snobbish, refuse-to-assist-you attitude, almost calling me a liar; and when I requested for the service repair to come back out and fix the problem, she refused. She also refused to forward me to anyone else to enable me to resolve my customer complaint. For over 20 years, I had GE appliances, including a refrigerator with an ice dispenser, and never had any problems. This KitchenAid Refrigerator is my first and will be my last (and I will never buy another appliance that has the name, KitchenAid) because they sell inferior products that dont work as they are advertised, then they refuse to stand behind their products, and they do nothing to ensure good customer service and satisfaction. I will also be telling everyone I know about my horrible KitchenAid Experience and hopefully prevent others from falling victim to KitchenAids poor quality and service.

The front control panel of stove/oven does not work well. I started the oven and then could not turn it off. It was very scary. The machine finally had to be pulled out from the slot and manually unplugged. The panel off button does not work, and the other functions work sporadically. Mary kept insisting that these issues do not exist with KitchenAid appliances, when there are so many complaints and similar scary experiences from other owners.

We bought all new KitchenAid stainless steel appliances for our kitchen. Stove had a broken door piece - ok fair enough, we are still waiting on the new part. Fridge specs were given without consideration for the hinges so when it arrived it did not fit - poor. New fridge arrived with door overfilled so that foam was puking out from all the edges. KitchenAid makes the fridges with a greyscale side and the stove with a black side so they dont even match. Called Kitchenaid - the service gentleman arrived and agreed door should be replaced but will take minimum 8 weeks as the doors are made in Mexico. 2/10 would not buy from this company again though I thought they were supposed to be about quality. KitchenAid now owned by Whirlpool, includes Maytag, Jenn-Air, Amana and Inglis.

About 4 years ago, I bought a top of the line Kitchen Aid dishwasher. I paid nearly $1,000 for it. I figured if I bought the best, that I wouldnt need to replace it for many years, since my aunt had 20 year old Kitchen Aid appliances, and they still worked like new. Everything was fine for a few months, then I noticed that its not as quiet as it was. Then if I didnt thoroughly rinse my dishes off, to the point of pre-washing them, there would be stuck food that was nearly impossible to remove. After doing the thorough pre-rinsing things, were fine for a while. The noise got louder. It got to the point that we would only run it a night, because of the noise. We looked into our warranty, and it had just expired, and knew that we couldnt do much about it. About a week ago, the noise was so bad that we honestly thought it would explode. We didnt touch it for a few days, for fear of explosion. Last night, we thought to run it through with a light cycle. We could hear the water filling, but after that, we couldnt hear anything. It sounded like it wanted to work, but it was stuck. We turned it off, and now its a glorified dish rack. Im replacing all my Kitchen Aid appliances with LG, because I know it wont fall apart.

Three years ago I upgraded my entire kitchen with stainless KitchenAid appliances, after much research - with a hefty price tag. I liked that the products were made in the USA and that they were considered high-end appliances. I even replaced a Bosch dishwasher (it did not live up to its reputation). The oven cost $1500 and change at the time of purchase, and the model is now over $1900. Two and a half years later my oven started having problems - it turns off during cooking and will not come back on. I had repair people out several times but they could not fix it. Turns out it needs a whole new keyboard, which is over $800 just for the part. I tried to contact KitchenAid customer service - yes, this was out of the 1 year warranty but I felt that it should not be having such problems after only 2.5-3 years (the oven that I replaced was 15 years old and was in perfect working order - and was a much lower-end appliance).Anyway, I have tried in vain to get KitchenAid to help me but they will not. My dishwasher has also had several pieces fall off that have had to be replaced. You would think this company would help their customers but no, they ignored my letter. All I wanted was to purchase a new oven at a discount - which they would normally allow but they will not let me do so because I have a home warranty plan (which I had not used to help in any way other than to diagnose the issue). Shame on KitchenAid for such horrible customer service, and for selling overpriced appliances that do not last and definitely are NOT worth the high prices. I would definitely advise NOT purchasing KitchenAid.Anyway, I have tried in vain to get KitchenAid to help me but they will not. My dishwasher has also had several pieces fall off that have had to be replaced. You would think this company would help their customers but no, they ignored my letter. All I wanted was to purchase a new oven at a discount - which they would normally allow but they will not let me do so because I have a home warranty plan (which I had not used to help in any way other than to diagnose the issue). Shame on KitchenAid for such horrible customer service, and for selling overpriced appliances that do not last and definitely are NOT worth the high prices. I would definitely advise NOT purchasing KitchenAid.

We purchased this fridge 7 years ago and it is built into our kitchen -- thus not easy to replace with an alternative. It stopped working one week before Christmas. An engineer said that it was the main circuit board that was faulty, We called KitchenAid (Whirlpool) and were told that it could not be repaired and they could not assist in replacing it. They claimed that the company who supplied these boards to them had been destroyed in the Japanese Tsunami and it was not possible to replace them. They actually said to us, You are on your own. How can any responsible manufacturer say such a thing!? Clearly they have no concept of who keeps them in business. They offered 25% off a new fridge (to replace would be $10,000) but would not put this in writing or tell us how we could access the discount. It was impossible to reason with them. In despair we turned to the internet and found 355 similar complaints (all negative) about the same fridge. However, we also found a guy in Florida who said he could repair the board for $120. We had nothing to lose so we sent it to him. He was brilliant, texted when it arrived, texted that he had tested and confirmed it was repairable, texted when he had repaired it, and then texted again to say it was on its way back. Brilliant, all within 24 hours! We fitted it on its return and hey presto, the fridge worked and has continued to do so. So why cant Whirlpool be as caring and offer this service, indeed even work with this gentleman? You can go onto eBay and find the board you need for sale at $1800 (supply & demand!) plus you may also find other similar people who offer to repair the board for around $120. We now have our fridge working again (and have not had to buy a new one and refit the kitchen). However we will NEVER buy a Whirlpool/KitchenAid product again. (They trade under more brand names than just these, so look carefully). Indeed having had a whole spate of other kitchen appliances also break down for various reasons, we have determined to NEVER buy a US-made brand again if we can avoid it. (Marvel are another one to avoid in our view). The only branded kitchen appliances we have that has never broken down is made by Miele and LG. Our kitchen engineer said that this Miele and other German brands (and Korean) are the models they are called out for least. On telling this tale to friends, 3 of them all said that they had the exact same problem with their Kitchen Aid refrigerator at about the same time. One had felt obliged to replace with the same product but 2 others said, Never again with KitchenAid, and purchased other manufacturers. It makes you wonder how any company can stay in business with this level of low quality products and poor customer service. I suppose if you have bought up most of the competition (at least in North America), you can feel that you control the market and thus dont need to care. Complacency is the beginning of most disasters!

Moved into a new house in 2017. It is 2020 and the dishwasher is leaking from the motor. Repair person come in and told us he is not able to find the part. Called Kitchen Aid and they basically told me too bad the washer is broken. Man-made things break. Would never buy a Kitchen Aid product again. Lousy workmanship and customer service is of NO help.

Purchased two KitchenAid (owned by Whirlpool) under-counter refrigerator/freezer drawer units for a remodel. Both had issues from day one. I called Whirlpool, and they scheduled their choice of tech to come look at the units. After the third tech visit the unit started leaking. After the 5th service call (they came out 7 times before it was fixed) for the leak I had to go out of town and while I was gone my buildings maintenance team entered my condo and found that the unit had been leaking again and ruined the wood flooring. I filed claim with Whirlpool. They promptly denied any wrong doing and blamed Panasonic for a faulty part. Because I did not keep the faulty part, how was I to know to keep the faulty part?? Panasonic is denying the claim saying, How can we prove it was their part that caused the damage! How about all the notes from the multiple tech visits to try and fix the POS I bought!? Also, how is it that Whirpool can push blame to Panasonic and not have to take ownership of the problem??? Its been over a year that I filed with them. Whirlpool wont answer or return any calls. Total BS. I will not buy any of their products again and I will let everyone I know about this issue!

Whirlpool/KitchenAid is a terrible company that makes terrible products. Our built-in refrigerator was one month out of warranty when the evaporator stopped working properly. Cool, no problem, well just order a new one and get it fixed. That was last October 2016. Flash forward to March 2017, they sent the incorrect part 3 times. Now they say they dont make the part anymore. Their solution?? Buy a new $8000 fridge from them... Oh, but well give you a small discount. What a joke. PLEASE, please do not support or buy anything from KitchenAid. They will turn their back on you when their terrible products inevitably break.

I purchased a KitchenAid dishwasher, model # KUDC10IXWH4 on August 1, 2013. I have been having difficulty with the machine for the last 6 months. My dishes were coming out dirtier than when I put them into the machine. The machine was not using the soap, it just piled at the bottom. I tried powder soap, liquid soap, and pod soaps with no help. Finally my husband made it so he could watch the washing process. The spray was only going up about 4 inches - not hitting my dishes. No wonder I have problems. We are trying to put in a new motor at $100.00. I have only had this machine for 2 years and I already have to make costly repairs. Very disappointing!!

I purchased, unfortunately, the complete upper end Kitchenaid appliance for our kitchen 5 years ago from Home Depot and with the extended warranty with Asurion. Within 2 years the dishwasher had many problems that required several repairs: new computer board, new pump, new door, new seals, new wash arms and more. The self clean for the oven never works at all and never fixed. The microwave often refuse to work at all and must unplug and wait 15 or more minutes to work and never fixed. The worse... the $3500 French door refrigerator freezer has died 4 times. Needs new defective wire system that the fix damaged interior parts that were never covered or fixed. Next the freezer fans died. Next the ice maker stopped making ice...still waiting for that fix. And now the water will not flow as well. And each time we must shut it down and lose lots of food. Asurion coverage is slow and limited and uses distant repair companies that break things and never follow through for many weeks. Do not buy their coverage. Home Depot never back these awful appliance either. And Kitchenaid simply does not care and says sorry its is not their problem. Worse appliance I ever had in over 50 years. Avoid at all costs.

This fridge is 5 years old only, and have been struggling to repair the ice maker for one whole year and no one could fix the problem. KitchenAid is not a good brand. I bought it from Pacific Sales. The rust showed inside the bucket of the ice maker since we bought it, mold created inside the fridge, bad built kind of refrigerator, very fragile drawers. Don’t you ever buy KitchenAid products, trust me I’m still struggling to repair it.

Purchased a KitchenAid dishwasher 5 years ago (# Kuds30Fxss4) and I continue to have issues, which now the dishes are suddenly not getting clean. Called the hotline and was told they never heard of this problem before that the top shelf (which the rollers had to be replaced in December which I was told it was a defect and I had to pay for the replacement) are not getting clean and now I opened it this morning and now there is rust on the bottom of the door... DO NOT BUY THIS PRODUCT.

Email to Trail Appliance: I meant to email you earlier but weve been away. All appliances are in and look great. Were just wondering though if a support might be missing from the fridge. Ive attached a couple of pictures to show what I mean. The shelf above the two crisper drawers seems to be missing a middle support? Because as soon as you put any items on it, it really sags in the middle. You can see the glass shelf separating from its white plastic rim and then gap between two crisper drawers getting wider at the bottom. Are we missing a piece or is there anyway to fix this? It seems such an obvious flaw. Trails response: I have checked both units on the floor and neither have a little support... so sorry... It does seem odd that it does not though. My last email to Trail: So what are our options? I must say every time I open the fridge door - what I see (that sagging shelf) is unacceptable. I thought we were upgrading our 17 year old appliances - but it appears not, and Im sure that anyone else who has bought this fridge would be experiencing the same issue. So just wondering what my options are? Does KtichenAid stand behind the supposed quality (or lack thereof) of their products or are we on our own? And what about Trail Appliances? Where do they stand on selling crap (pardon the harsh language) like this? Suggestions? Waiting on response to this last email - but would NOT recommend buying this fridge for this reason.

We purchased a KitchenAid stove, refrigerator, dishwasher and over the stove microwave three years ago. All stainless steel (except for the plastic parts that are colored to look like stainless steel). So far the refrigerator and dishwasher have not been a problem. In the case of the stove, I was very disappointed with the quality of the stove, particularly the drawer below the oven. You cant describe it as anything other than flimsy. I should have checked out the drawer in the showroom model, but who would think to do that. However the microwave Model YKHMS 1850SS2 is the biggest problem. Having read the other reviews I realize that my complaints are shared by many other customers and that they have not been successful in resolving their complaints with KitchenAid. The first problem was with the vent grill. As others have found the plastic grill is so poorly made it cracks and snaps when you tighten the screws to hold it in place. In fact I discovered beyond the warranty period that the grill was damaged on delivery. Within the last month, the door handle, which looks like stainless steel but is in fact plastic literally broke apart under normal use. I was interested to read the reviews and learn that this is not an uncommon problem. I went online to see if I could get a replacement handle. Replacement handles are readily available for most microwaves, including earlier KitchenAid models at around $45. However, KichenAid will not supply a replacement handle for this model. They will gladly supply a new door for $350. This is unacceptable. Based on the many problems reported in the customer reviews it would be stupid of me to invest in a new door and then be faced with some of the other problems consumers have had with a KitchenAid microwave. We will replace it with a new microwave that is not a Whirlpool product. And we will never buy another KitchenAid stove, refrigerator, dishwasher or other Whirlpool appliance.

BUYER BEWARE...DO NOT BUY KITCHENAID. I have read the comments made by many people regarding the refrigerators but I have another issue with KitchenAid/Whirlpool. The Plate on the bottom of my electric oven states that the Country of Origin is Canada..I provided the appliance pamphlet and layout information to my service repairman and he noted that that pamphlet said that only US-made models have a fuse so after his inspection determined that the reason the oven was not working was because of the Circuit Board and subsequently ordered. When the part was received and put in, the oven still did not work. The repairman did another detailed inspection and found a fuse and it was blown. The pamphlet specifically states that only US models have a fuse. I will take this matter further to determine what agency regulates mislabeling of Country of Origin. With all the deception detailed by the many complaints by homeowners, there must be a reason why KitchenAid/Whirlpool mislabels the electric ovens and I suspect mislabeling may give some sort of money advantage. In addition, as most of the complaints state, KitchenAid customer service is horrible and when I furnished them with supporting documentation, they would not even try to justify why the Country of Origin was misrepresented or direct me to anyone that could address the problem. The age-old adage, keep on stalling and the complainant will probably give up and go away. If not for the mislabeling, the repair cost me $600 instead of $2 to replace the fuse.

Purchased a Kitchenaid range in May, a couple of weeks later it started to chipping where you put in the racks. Ive complained about it and they its cosmetic! My last range was a kitchenaid and had it 18 years and not one issue. It shouldnt matter if its cosmetic or not, its new! No one seems to care about the customer anymore and because most appliances are made by only a couple of manufacturers we dont have a choice. Has anyone else experienced this issue?

Kitchenaid ktrs19k - The inside of the freezer burnt to a crisp around the light encasing. It melted the sides of the fridge and charred the side wall. This is very disturbing to know; this could have burnt down my house. Has anyone heard of this before? I, too, had a house full of KitchenAid and guess what? They have all been replaced. Now, the refrigerator is dead. NEVER AGAIN!

Like the freezer on the bottom like a chest. Like the middle drawer for meats & veggies. Food is accessible, easy to locate. Have had this refrigerator since 2003 & had no maintenance issues. If we ever get a new one, it will likely be a similar model, maybe in a flat finish.

YKERS306BSS - purchased within the last year. The oven randomly shuts off and will not work, nor will the oven panel. The only way to restart the oven is to pull the unit away from the wall, unplug it then plug it back in. Unfortunately this is not a viable solution for our 91 year old mother. We cannot find anything in the manual to help solve the problem. It would seem from the website that this is somewhat a common problem.

We have had this dishwasher (KDFE204E) for less than a year. Within five months the dishwasher motor went out. The company was prompt and came out and replaced the motor. However now with the new motor, the dishwasher will not dry anything (not even regular dishes and pot and pans) and leaves soap residue on everything. The dishes seldom get clean, even with the soap residue left behind. I cannot recommend this company/product to anyone. Their newest solution with our appliance being only eight months old... use rinse aid or well be charged for a service call.

One year ago I purchased my 5th KitchenAid dishwasher (Model KDTE254EWH), based on my past experience. I have to rinse dishes first because it does not get them clean. I believe the problem is in their effort to save energy and water. The spray arms have very few holes and they are so small they are worthless. If I could get new arms with larger and more holes, I would.

I originally purchased a KitchenAid refrigerator (model# KRFC604FSS) May 313 2017, along with 4 other KitchenAid appliances (this is a new build). All but the stove arrived 6/21/17. When we plugged the fridge in, it was making a very loud noise and many of our contractors said it was abnormally loud and I should call Pacific Kitchen & Home/Best Buy. When I did, I was told to talk to the Geek Squad and then call KitchenAid directly. That was the beginning of long wait times on the phone, automated voice messages, getting disconnected after providing endless details (they cannot call you back) and waiting to speak with a human that could take action. When I finally did speak with someone they argued with me about the date of purchase (which I have the receipt for) and how loud the noise was. They refused to replace the fridge and sent someone out. The first time I sat home for 8 hours and no one showed up. They rescheduled. The second time, they said they would be there between 8 and 12. They didnt show up and said they would come at 2. I was not able to wait, so I asked to cancel, and they said they couldnt cancel the appointment after the driver was already en route. They showed up and no one was here. When I called to reschedule they said that I wasnt there for my appointment which I explained was not the case. Then they fixed the fridge but not the dent or the rust on the front door. So I started the process all over. Finally after many calls and arguments, asking them to just replace the door, they refused and sent me free stainless steel cleaner. Pacific Kitchen & Home agreed to replace the fridge since they thought KitchenAid should have done this. The new fridge came the end of September. The ice maker stopped working early December (who needs ice during the peak holiday season?) So I made another appointment and they then canceled it, a few days before. Today the repairman came (12/29) and said that he didnt have the parts. He will be back next Friday. So this is the general gist of my experience so far. When the repair person arrives he is polite and does his best. Pacific Kitchen & Home have also tried their best (by replacing the fridge in September). The bottom line is that KitchenAid produced a poor-quality product, would prefer to fight with the consumer than provide service, and sends their repair people out without the required parts. It is important to note that this fridge was over $2600 and I have now had to take time off from work, on four occasions, and it is still not working. I have had THE SECOND fridge in my house for three months. It is still not working properly and failed during the month that I have the most people at my home. I would HIGHLY RECOMMEND going elsewhere with your business.

I am an electrician and repair appliances, Ive kept all the appliances in my house going for many years by diagnosing and repairing them myself. I recently bought a condo which has KitchenAid appliances; a French-door refrigerator, a dishwasher, and an over-the-stove microwave. Although I am writing about the microwave as garbage, so is the refrigerator. The microwave is model YKHMS1850SS2. I knowingly bought the condo with this microwave, which is damaged, the door handle had broken off and the grill cover at the top has broken mounting tabs, thinking I could fix the damage at a reasonable cost which is not possible because Whirlpool, which owns KitchenAid, is replacement part price gouging. The parts are made of very cheap easily breakable plastic which probably cost Whirlpool very little to manufacture and look to be designed to break.If I could, I would take the door apart and replace the handle but the handle is not available as a separate part, only the whole door which costs half as much as a new KitchenAid microwave is available so I currently use a cheap suction auto body dent puller stuck to the glass door until I get a metal towel bar which I am going to cut down to the right size and mount it with the microwave handle screws that are currently protruding from the holes in the door cover which will last the lifetime of the microwaves electronics.The grill cover also costs quite a bit, the plastic mounting insert that fits in the stainless steel cover is not available separately so the two-part assembly also costs a lot of $$$ and is very wasteful because the stainless steel cover part, which is not damaged, will be redundant and dumped in the landfill. Instead of doing that, I am going to judiciously drill some holes in the plastic insert and use black tie-wraps to fasten it to the microwave. Kludged together but cheap and quick.Theres a big difference in the quality of appliances made in the 1970s and 1980s and now, the quality has very significantly declined and the price has significantly increased. In my house, I had a Maytag dishwasher, purchased in 1981, model WU300, which washed dishes very well and I kept it going by repairing it myself until about two months ago. It would still be running except the part needed is extremely hard to find. I replaced it with a Bosch dishwasher, probably made in the same US factory as Maytag/Whirlpool/KitchenAid. Ironically, just after it was installed and the old dishwasher was taken away I managed to find the repair part for it at an online used appliance parts supply for a very reasonable price. There really were the good old days for appliances.

Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

As a retired chef I have preference for gas cooktop but electric oven. I built a new home with floorplan that did not offer separate cooktop and wall oven so I was very pleased when I found a Kitchenaid dual fuel product offering gas cooktop and electric oven combination. I had past experience with KitchenAid and thought I was purchasing a quality product.Although the cooktop and oven function well, the so-called AquaLift self-cleaning feature is useless! I do not let my oven become heavily soiled but found my first use of this feature did nothing to clean the oven. Even worse, instructions indicate even if I was willing to use an oven cleaning product and elbow grease I am warned this will damage the oven surface. It appears there are currently class action suits on this topic. Wish I had known this before purchasing this expensive product.