For more than 70 years Real Fyre has been creating the most beautiful gas fire products you can buy. They build gas fire logs so authentic looking, they're equally beautiful with or without a fire burning. And for those seeking a more contemporary look, Real Fyre also offers a wide range of stunning glass and stone designs.

Gas Fireplace Troubleshooting

Check the thermocouple or thermopile 
The thermocouple is an electrical sensor between the gas valve and the pilot light. It measures the temperature to determine when to ignite the fireplace based on your thermostat setting automatically. Newer gas fireplaces have a thermopile that performs the same functions as a thermocouple in older units. Since the thermocouple and thermopile are temperature sensors, sometimes the fix is as simple as adjusting the thermostat setting for your gas fireplace. First, try raising the temperature setting to see if your fireplace ignites. If it still doesn’t ignite, the thermocouple may need to be tightened or readjusted. Make sure it is screwed on tight and in the proper position. If the fireplace still won’t go on or the pilot light keeps going out, the thermocouple or thermopile may need to be replaced. 

Check the pilot light 
One of the most common reasons a gas fireplace won’t turn on is often an extinguished pilot light. A strong downdraft, an interruption in the fuel line, or a build-up of soot and dust can cause the pilot light to flame out. If the pilot light is off, follow the manufacturer’s instructions for lighting the pilot in your gas fireplace. 

Check the circuit breaker 
Gas fireplaces have a fuse for the electronic ignition system, and a power surge may have tripped the circuit breaker preventing your gas fireplace from igniting. If the circuit breaker is off, flip it to the on position. 

Gas Fireplace Igniter Isn’t Sparking 
If your pilot is lit and the fireplace isn’t igniting when you push the button or flip the switch, the igniter may be dirty or defective. Clear away any dirt or debris that may be in the way between the igniter and thermocouple or thermopile. 

The Gas Flame is Low 
A clogged or faulty burner can cause performance issues resulting in a low gas flame. In addition, carbon build-up, gas residue, and debris can inhibit the burner’s ability to function correctly, leading to premature failure. If cleaning the burner doesn’t solve the problem, it may need to be replaced. 

Strange Odor Coming from the Gas Fireplace 
It is perfectly normal for a gas fireplace to emit a slight odor. When you have a new gas fireplace installed, you may smell the factory chemicals and paint burning off when you first light the fireplace. It is temporary and will dissipate. However, if you smell a rotten egg odor, your fireplace may have a gas leak. Immediately evacuate your home and contact your local gas utility for emergency service. 

Check your propane tank or natural gas line 
Ensure the propane tank valve is also open and there is sufficient gas in the tank. If you have a natural gas line, verify that the main shutoff valve is also Open. If the main gas line is open but isn’t delivering gas, contact your local gas utility company to determine if there is an interruption in your gas service. 

Is the fireplace gas valve turned on? 
There is a gas valve in the fireplace. Turning it off stops the flow of gas into the fireplace. First, check to ensure that the gas valve is OPEN and that it is in the ON position.