Founded by Robert Little just outside of Vancouver, Canada in 1979, Regency Fireplace Products has proven to be a world leader in the design, manufacture and marketing of hearth products. What started with Robert designing and making wood stoves in a garage, soon grew to a sophisticated manufacturing and marketing organization of more than 300 employees; supplying over 2000 retailers across North America, Europe, Japan, China, and Australia.

Gas Fireplace Troubleshooting

MAINTENANCE INSTRUCTIONS 
1. Always turn off the valve before cleaning. For relighting, refer to lighting instructions. Keep the burner and control compartment clean by brushing and vacuuming at least once a year. When cleaning the logs, use a soft-clean paintbrush as the logs are fragile and easily damaged. 
2. Clean glass (never when the unit is hot), appliance, and door with a damp cloth. Never use an abrasive cleaner. 
3. The heater is finished in a porcelain finish or with heat resistant paint and should only be refinished with heat resistant paint (not with wall paint). Never use an abrasive cleaner on the porcelain finish as it may scratch the surface. 
4. Make a periodic check of the burner for proper position and condition. Visually check the flame of the burner periodically, making sure the flames are steady; not lifting or floating. If there is a problem, call a qualified service person. 
5. Caution: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operations. 
6. The appliance and venting system must be inspected before use, and at least annually, by a qualified field service person, to ensure that the flow of combustion and ventilation air is not obstructed. 
7. Keep the area near the appliance clear and free from combustible materials, gasoline, and other flammable vapors and liquids. 
8) Each time the appliance is lit, it may cause condensation and fog the glass. This condensation and fog is normal and will disappear in a few minutes as the glass heats up. Never operate the appliance without the glass properly secured in place. 
9) Periodically check the pilot flames. The correct flame pattern has three strong blue flames: 1 flowing around the thermopile and 1 around the thermocouple, and 1 flowing across the rear of the burner (it does not have to be touching the burner). 

GLASSDOOR REMOVAL 
1. Insert the door tool into the lower door latch. 
2. Pull forward until the lower door latch is disengaged from the door frame. 
3. Push downward until the Lower Door Latch is below the Door Frame. 
4. Release the lower door latch until it reaches its resting point. 
5. Remove the door tool and repeat steps 1-5 on the other lower door latch. 
6. Pull the bottom of the door towards you until the door is angled away from the firebox by about 30°. Lift the door up and over the upper door hooks. 
7. To install the glass door - reverse steps. 

VALVE TRAY REPLACEMENT 
1. Remove faceplate, inner frame, glass door, front trim piece, and inner panels. 
2. Remove logs. 
3. Remove burner side panels by lifting out as shown in Diagram 1. 
4. Remove enamel side panels by loosening the 2 screws (1 per side) and removing the 2 clips. 
5. Remove the front lip by removing 2 screws located on the firebox floor. 
6. Remove rear log tray by removing 3 screws. 
7. Remove burner by removing 2 screws. 
8. Remove valve tray by removing 14 screws. 
9. Lift out valve tray. 
10. Replace valve tray and reverse steps. 

FAN SERVICE 
1. Remove faceplate, inner frame, glass door, front trim piece, and inner panels 
2. Remove logs. 
3. Remove burner side panels by lifting out. 
4. Remove enamel side panels by loosening the 2 screws (1 per side) and removing the 2 clips. 
5. Remove the front lip by removing 2 screws located on the firebox floor. 
6. Remove rear log tray by removing 3 screws. 
7. Remove burner by removing 2 screws. 
8. Remove the access panel by removing eight (8) screws. 
9. Remove two (2) screws to remove the fan. 
10. Reverse steps to reinstall fan.