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Sharp Microwave Model ZSMC2242DS
Sharp Microwave Model ZSMC2242DS
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Sharp Microwave Model ZSMC2242DS

Sharp ZSMC2242DS, Stainless Steel Countertop 1200 Watt Microwave Oven, 2.2 cu. ft

Our extra-large family-size Sharp Carousel microwave oven features our most generous capacity. This 2. 2 cu. ft. microwave has a bigger capacity to cook and reheat larger portions of food. Ideal for large families and entertaining, it fits larger serving trays and casserole dishes. The 1200 watts give you all the power you need for fast cooking and rapid reheating. Innovative features like One-Touch controls, Sensor Cook Technology, Auto Defrost and the Carousel turntable system make cooking and reheating your favorite foods, snacks and beverages easier. The easy-to-clean modern brushed stainless steel finish complements your style. This stylish countertop model can also be built-in with an optional, Sharp trim kit for a 27" or 30" custom look (trim kit sold separately). With decades of experience designing smart, innovative microwaves, its easy to see why home cooks throughout the world trust Sharp Carousel. Package Content: microwave oven manual .

Manufacturer: Sharp

MODEL: ZSMC2242DS

MSRP: $189.99 USD


Sharp Microwave Model ZSMC2242DS Error Codes

CODE: EE 1, EE 2  
PROBLEM: Magnetron failure  

CODE: EE 3  
PROBLEM: Both magnetrons failed  

CODE: EE 4, R-23GT, R-24GT and R-25JT only 
PROBLEM: Voltage too high  

CODE: EE 5, R-23GT, R-24GT and R-25JT only 
PROBLEM: Voltage too low  

CODE: EE 6, EE10, EE16  
PROBLEM: Thermistors failure  

CODE: EE 7  
PROBLEM: Exhaust air temperature too high  

CODE: EE 8  
PROBLEM: Circuit failure 

CODE: EE 9  
PROBLEM: Maximum time is exceeded  

CODE: EE 0  
PROBLEM: Fan lock error  

CODE: EE17  
PROBLEM: Magnetron temperature too high


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Related Error Code Pages:
Sharp Microwave Error Codes,

Related Troubleshooting Pages:
Sharp Microwave Troubleshooting,

Related Repair Pages:
Sharp Microwave Repairs,

Related Parts Pages:
Sharp Microwave Parts,


Sharp Microwave Model ZSMC2242DS

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Product Reviews:

I just sent my little Sharp microwave with turntable off to grad school wit
I just sent my little Sharp microwave with turntable off to grad school with my daughter who is younger than the microwave and she is 24! It has worked like a charm for decades now without one problem. I purchased a larger microwave...a Kenmore...and that one stopped working 13 months after it was purchased. I am now looking for a microwave for my son and I am buying a Sharp!
Published: November 23, 2014
Lewan of Cleveland, TN
Source: consumeraffairs.com

The microwave ceiling peels and this microwave is only 5 years old and not
The microwave ceiling peels and this microwave is only 5 years old and not used on a daily basis. The microwave ceiling peels and it is less than 5 years old.
Published: December 14, 2015
Angela of St. Louis, MO
Source: consumeraffairs.com

Sharp R409CK manufactured June 1999. No issues with this unit. It heats at
Sharp R409CK manufactured June 1999. No issues with this unit. It heats at over 1000 watts and does everything you would expect a microwave to do. Not much more I can say when something works and is reliable. Thats about all you need to know.
Published: December 21, 2015
Jim of Goffstown, NH
Source: consumeraffairs.com

I have owned this microwave for about 7 yrs. now & it is still going st
I have owned this microwave for about 7 yrs. now & it is still going strong. It is making a noise now, but not all the time. All the controls work. I would buy the same kind next time I have to replace the one I have now.
Published: December 14, 2015
Carol of Philomath, Oregon
Source: consumeraffairs.com

When we moved in our home - this Sharp carousel microwave was already insta
When we moved in our home - this Sharp carousel microwave was already installed. While convenient, we started noticing occasionally the microwave would spark while heating food. This week I tried using the convection feature to heat up chicken nuggets and 4 mins into cooking, the entire plate - not the food - was on fire. I quickly stopped the microwave and the fire slowly died out. I went to open windows to air out the home from the smell of smoke and the entire glass had shattered in the microwave. At this stage I want this microwave gone NOW! The other reviews left have further confirmed the need to get rid of this hazard.
Published: September 17, 2017
Kia of Pleasant Prairie, WI
Source: consumeraffairs.com

Have a large Sharp Carousel II (1100 watts) from Best Buy. It has lasted a
Have a large Sharp Carousel II (1100 watts) from Best Buy. It has lasted a good 10-12 years and was very reliable. Due to an unsuccess effort to replacement the small cardboard radiation light cover, I have toss an otherwise perfect machine. It makes sparkling sounds. For a while, we were able to tape the pinhole leak shut. For safety reasons, we will toss it out. I have a small temporary microwave of 700 watts which is often disappointing and does not cook food well.
Published: December 21, 2015
LaKia of Niantic, CT
Source: consumeraffairs.com

Sharp Microwave r-309yv - I bought this microwave to replace one of another
Sharp Microwave r-309yv - I bought this microwave to replace one of another brand that burned up. Now I have this one for about two months and it seems the same thing is happening again. It stops running. At first I thought it was the outlet, so I checked that by plugging a lamp and the lamp worked. So I plugged in the microwave and it starts working again. A few weeks later, it stopped again. This time when I moved it to check the plug, I noticed that the bottom right hand side was very hot on the bottom. It stayed hot on the bottom for some time, even though it was unplugged. It has to be shorting out and burning bit by bit. At least I caught this before it smoked up my kitchen like the last one I had. If your microwave stops running, check the right hand side on the bottom. It should not be hot there.
Published: April 15, 2013
Sandra of Newtown, CT
Source: consumeraffairs.com

I bought the Sharp drawer microwave for a home I was building. The home is
I bought the Sharp drawer microwave for a home I was building. The home is for retirement and used primarily for vacation. The unit was bought three years ago from Metro Appliances in Lowell Ar. (very nice people by the way). The unit was installed two years ago. Used infrequently for vacations and holidays. Last night I put a bag of popcorn in the unit and it made a grinding sound, flashing lights, smoke. I called Sharp and their attitude was it is out of warranty you are on your own. I contacted the authorized repairman and he came and said the unit is unfixable. I went online and literally see scores of people this has happened to. Im glad I was standing by the unit and it only went for 20 seconds because my house could have been in flames.
Published: May 3, 2017
Carolyn of Rogers, AR
Source: consumeraffairs.com

My Sharp microwave is 1 1/2 years old and the bottom under the turntable ri
My Sharp microwave is 1 1/2 years old and the bottom under the turntable ring is rusting. My first microwave was a Sharp, and it lasted 20 years. Im very disappointed because Ive had several different microwaves since that never rusted. Is there any kind of paint I can use to cover up the rust?
Published: January 7, 2019
Carol of Auburn, KY
Source: consumeraffairs.com

Sharp Microwave R-551ZM - I purchased this microwave from Sams Club in Augu
Sharp Microwave R-551ZM - I purchased this microwave from Sams Club in August. It worked fine until late December. A couple times you had to reopen the door after the timer went off or it would buzz. 3 nights ago, I woke because the dogs woke me up. I noticed the display was blank as I walked through the kitchen. I could feel the heat from the microwave before I even touched it. The whole microwave was to the touch. I unplugged it and moved it. The counter underneath was hot to the touch as well. I called customer service. They gave me a case number and said someone would be in contact with me within 24 hours. I called back after 24 hours. They said someone would call as well. No one has called and the last customer service rep was rude. Do not buy this microwave.
Published: January 21, 2016
Nikki of Dublin, OH
Source: consumeraffairs.com

We purchased a new home this summer. The builder had installed a Sharp Caro
We purchased a new home this summer. The builder had installed a Sharp Carousel microwave. It was great until last night. I decided to try the potato sensor. I put the potato in the microwave, pushed the button and started the microwave. About three minutes later I smelled smoke and turned to see the microwave on fire. I shut it off and the fire went out but there is a smoke smell that I cant get rid off. This is a very dangerous product.
Published: November 9, 2014
Tammy of Maple Grove , MN
Source: consumeraffairs.com

Sharp Microwave Model R-309Y. I have owned this microwave for a month now.
Sharp Microwave Model R-309Y. I have owned this microwave for a month now. If I set the microwave for over eight minutes it shuts off completely after about six minutes. After sitting off for three minutes it resets itself. Then I can use it for a 2 minute period again before it shuts itself off again.
Published: April 5, 2017
James of Aurora, IL
Source: consumeraffairs.com

I bought this microwave in October 2013. The reason I bought Sharp was beca
I bought this microwave in October 2013. The reason I bought Sharp was because I thought they were made in America. In October 2014 the microwave began to dysfunction, it would not shut off when I used it. I am in contact with Sharp now, and I will keep this site updated on my efforts at getting either a certificate for a new microwave or an exchange for a different model.
Published: January 6, 2015
Juanita of Pendleton, OR
Source: consumeraffairs.com

I just got off the phone again with Sharp Customer Service concerning the t
I just got off the phone again with Sharp Customer Service concerning the third microwave I purchased of this same model that has become defective in less than 14 months - the first two happened in under a year and the third (which was a replacement that I had to pay a pro-rated amount for) quit working in 14 months. The first two had serious problems with water building up in the microwave and on the window, and then the inside base paint began to bubble, wear off and the metal rusted. I started with a purchase of two and gave one to my daughter. The one I gave to her quit working in about 8 months, but because my husband had just passed away she didnt want to burden me with another problem so I didnt find out until I had the problems with mine three months later. Both of these units also seem to have heating problems - food did not cook as quickly as it should. My daughter had already discarded her microwave so I couldnt return it for a replacement, but I did contact them about mine and it took three months to get a resolution of sorts. I couldnt find my receipt because of the confusion of a fast necessary move to another home, so they told me that I would have to pay $75.00 to get a replacement, after I had to take it to a repair shop, wait for it to be evaluated, and then possibly get a new one. I paid the money and had to go to the repair shop to pick up the replacement - that was in May of 2012. The new microwave seemed fine - no excess water problems and heating seemed acceptable. However on 7-21-13 the unit just quit working right in the middle of heating some food. The clock and timer work, but the unit will not heat or turn - nothing - not even any sound. I contacted Sharp and even though it had been 14 months I felt that I was justified in asking for another replacement microwave, and not the same model number because of the consistent problems I had experienced with the prior three. Their response was a definitive no because I was REQUIRED to sign a letter releasing them of responsibility in order to get the unit they sent to me as the replacement for the second defective one. I am going to write a letter to the corporate office to try to get some resolution to this problem, but based on the conversations I had with the customer service representatives I dont expect the corporate head of customer relations to care either. I will write the follow-up on this site after I receive their response.
Published: July 23, 2013
Donna of Tarentum, PA
Source: consumeraffairs.com

The microwave has a defrost cycle and reset button. It is 1000 watts and it
The microwave has a defrost cycle and reset button. It is 1000 watts and it was given to me. I use the defrost button often and it works well. It is easy to clean inside and the carousel is easy to take out and clean. The size is appropriate for a dinner plate yet tall enough for a large coffee cup.
Published: January 19, 2017
Sharon of Burlington, New Jersey
Source: consumeraffairs.com

We bought an over-the-counter Sharp microwave two years ago, model no. R-12
We bought an over-the-counter Sharp microwave two years ago, model no. R-1214-T. It was expensive, but I thought Sharp would stand by their products. I was wrong about Sharp. I am just out of warranty and there is a dangerous problem with sparks and arcs when heating simple items in the unit. When I contacted the company I was given a case number. I provided pictures of the burnt plate on the inside of the unit. They told me they would contact me within 24 hours to let me know their decision. No one contacted me.I called them several days later. I asked to talk with a supervisor after I was told they werent going to do anything because I was out of warranty. I was given to Sharp supervisor Chris, employee **, who was of no help. He gave me an authorized dealer phone number, perhaps someone who could fix my microwave. When I called the authorized dealer they shared they no longer deal with Sharp. The authorized dealer said Sharp offers no technical support, also it takes up to 3 months to get parts as well. The authorized dealer shared Sharp is not a good company to work with. Ive been left high and dry with a dangerous problematic expensive microwave and no authorized dealers to fix the microwave. A big Sharp yuck from this customer.
Published: July 18, 2016
Angela of Dundee, NY
Source: consumeraffairs.com

We have a Sharp drawer microwave -- the builder installed it. It is about 2
We have a Sharp drawer microwave -- the builder installed it. It is about 2.5 years old. We were making a small bag of popcorn, after 30 seconds, the microwave made a horrible grinding noise and started smoking. Smoke was coming out from the vents under the control panel where the wiring was located. I thought somehow I left the popcorn in too long... bag was still flat and unmarked. I took it out and turned it on again for a few seconds... lots of smoke and terrible noise. If I had not been there to stop the microwave likely our whole house would have been on fire. This product needs to recalled! So extremely dangerous.
Published: February 18, 2015
Michelle of Scarsdake, NY
Source: consumeraffairs.com

I have had this Sharp microwave for 2 years. I bought it at Best Buy for $1
I have had this Sharp microwave for 2 years. I bought it at Best Buy for $100. Its stainless steel and very nice looking. Just about a month ago it started shutting off by itself way before the time was up. The plastic on the buttons is wearing off also. Not what expected from Sharp. I have a feeling I will need to buy a new microwave soon. The one I had previously is about 20 years old and still working great at my Dads house.
Published: June 19, 2015
Deborah of Belmont, MA
Source: consumeraffairs.com

We bought this microwave (Model Number SMC1840CS) July last year at a Walma
We bought this microwave (Model Number SMC1840CS) July last year at a Walmart. We usually dont buy appliances from Walmart but we just moved to the area and it was the closest store. A couple times over the year it would make a funny noise while microwaving. Then this morning, I went to heat something up, and it was making a very loud buzzing noise. The item did not heat up. I tried 3 more times unplugging and plugging back in and nothing. No heat, just a loud buzzing noise. I need to go out today and buy a new microwave now since I use it often. I will not be buying a Sharp, that is certain!
Published: May 18, 2018
Patricia of Boyertown, PA
Source: consumeraffairs.com

We purchased the Sharp 30 inch drawer microwave in the fall of 2013, by Aug
We purchased the Sharp 30 inch drawer microwave in the fall of 2013, by August 2017, it is broken, with a repair estimate of $720 (broken magnetron) - the microwave brand new cost $850 - which we considered a high end microwave at the time. The replacement unit is now priced over $1,000. We were told by the repairman that popcorn and bacon ruined the microwave. Tried to work with Sharp to at least get a discount on a new one and we were declined. Now we are understanding that the magnetron usually comes with a 5 year warranty... Which neither Sharp nor the technician bothered to mention. Very disappointed with the quality of the microwave - our previous microwave lasted 15 years. Also disappointed with the follow up service and their lack of support for their own product.
Published: October 1, 2017
Vicki of Suffield, CT
Source: consumeraffairs.com

I purchased the Sharp microwave on June 26, 2018. Many times the glass cook
I purchased the Sharp microwave on June 26, 2018. Many times the glass cooking tray did not remain on the coupler when it was cooking and especially when removing items from the microwave. Several times I have experienced the microwave cooking for five (5) minutes and it just shut off ? powered off. Then I had to wait about ten (10) minutes before it powered on again. When it powered on again the microwave was not in the cook mode. The microwave had to be reprogrammed. What can I do about these problems.Sharps Response: “I understand that the turntable tray will not stay on the coupler in your SHARP SMC1132CS microwave and the unit also shuts down. I do apologize for the inconvenience and I will be happy to advise. Where is the unit located e.g. on the counter, in a trim kit? Is the unit properly ventilated with at least 4 of space around the unit? Have you tried unplugging the microwave for approximately 30 seconds and then re-plug to see if the issue remains?”My Response: “The microwave is on the counter. It is not enclosed in a trim kit. The microwave is properly ventilated. Yes we have unplugged the microwave and moved it on the counter to a different outlet. The problem continued to exist. We have used the first outlet for another appliance and we have not had any problems with that appliance working properly. We checked with an electrician and the power sources in the kitchen are very adequate to accommodate the microwave. What is the next step to correct this problem?”Sharps Response: “Thank you for responding with that information. In order to move forward with your case, we ask that you send a video of the unit shutting down to cecrl@sharpsec.com, and attach your case number in the subject line. The video should be approximately 10mb in size. After we have received your video, your case will be sent to the relevant department and you will be contacted within one (1) business day.” My Response: “I cannot imagine that you would expect someone to try to make a video of the unknown. We do not know when the microwave is going to shut down, if so we would not use it at that time. This is the first Sharp product we have purchased and it will be the last. We will discontinue using the microwave and purchase a brand that is more severable and reliable. This microwave has been such a headache. We will not donate it to any organization. We will put it where it should be-in the trash.”
Published: September 10, 2018
Edna of Joppa, MD
Source: consumeraffairs.com

We purchased this microwave 7 months ago, we have had no issues up to this
We purchased this microwave 7 months ago, we have had no issues up to this point, granted we do not use it every day, it smells as if something is burning. My whole kitchen smells of burning electric. Didn’t have any issues until now. I’ll be taking this back to Lowes. It’s model SMC 1452CH.
Published: May 8, 2019
Amber of Cincinnati, OH
Source: consumeraffairs.com

We purchased the first Sharp microwave in 2011 as part of kitchen remodel a
We purchased the first Sharp microwave in 2011 as part of kitchen remodel and within years starting see sparks within the microwave and were told that the magnetron had malfunctioned but were out of warranty. We purchased a replacement Sharp microwave drawer in 11/13 and it started again to have occasional sparking and finally stopped working altogether in 1/17. We had sharp approved services come to see the unit for repair and he declared the magnetron again defective and the unit unserviceable due to the electrical damage. Sharp has not disputed these claims but refuse to reimburse for the microwave only offering a replacement for $195 for the pleasure of purchasing our third possibly defective Sharp microwave drawer and potential fire hazard. We opted to try another brand for safety.
Published: February 24, 2017
Ngozi of Chappaqua, NY
Source: consumeraffairs.com

Model R-651ZM - This is our 2nd Sharp Microwave. Weve had this about two mo
Model R-651ZM - This is our 2nd Sharp Microwave. Weve had this about two months and bought it from SAM’s Club. The first one lasted about 4 months, the second last about 2 months. It started making a loud overdrive kinda sound for about a day now and just stopped working. Back to SAM’s Club tomorrow to exchange. They said previous that they hadnt heard of any problems with Sharp, but Ive had two of them go out, and its not my wiring in the house. I have a dedicated circuit for my microwave. I hope this helps.
Published: September 2, 2014
Matt of Garden Grove, CA
Source: consumeraffairs.com

Very satisfied with this microwave. It is getting pretty old now, but it ha
Very satisfied with this microwave. It is getting pretty old now, but it has been working just fine for years. I would replace it with the same brand.
Published: December 21, 2015
Sandy of Todd, NC
Source: consumeraffairs.com

My Sharp microwave caught fire while defrosting burgers. I now see I am not
My Sharp microwave caught fire while defrosting burgers. I now see I am not the only one. I bought it in January 2013. I have emailed the company as a safety complaint - but I am not holding my breath by what I read here....
Published: July 10, 2014
Simone of Cambridge, Other
Source: consumeraffairs.com

The Only place that the Sharp Microwave Draw serial # is, is inside the mic
The Only place that the Sharp Microwave Draw serial # is, is inside the microwave on a Sticker. Yes a sticker. So when the microwave heats or gets steamed the serial number and all other numbers on the sticker dissolve. If you need to get it serviced under a contract, forget it. The contract will NOT be honored because you dont have a serial number. So Due to Sharps negligence New Leaf Service Pro will it honor my additional 4-year contract. I am sure Sharp has received many complaints regarding this but all they can say is there is Nothing we can do without a serial number.Forget that you have a bill of sale. Doesnt matter. They know how to take your money for products. They put serial numbers inside a microwave on a sticker. I want to know what idiot thought of that. Common sense tells you heat and steam will remove ink. I WOULD RECOMMEND NEVER BUYING THEIR PRODUCT!! I received ZERO satisfaction from customer service. Im still waiting for them to return my call. What a Joke!
Published: April 27, 2017
Joann of Mountainside, NJ
Source: consumeraffairs.com

Purchased a Sharp Convection microwave online from ABT. The microwave stopp
Purchased a Sharp Convection microwave online from ABT. The microwave stopped working after 15 days. Returned the microwave and received the replacement unit. After I installed the replacement unit, the door would not stay shut or lock. Boxed the microwave up for return. Time to shop for a better quality brand.
Published: January 8, 2020
matthew of Mission, KS
Source: consumeraffairs.com

We were excited to receive our new Sharp microwave drawer. Unfortunately, i
We were excited to receive our new Sharp microwave drawer. Unfortunately, it arrived broken and we cannot reach anyone at Sharp to help us fix the problem. Ive called daily for the last 4 days and have gotten one email with the message that the issue is being reviewed. When I have connected to someone, its been an operator in another country with a TERRIBLE phone connection or headset so scratchy, I cant hear/understand them. No matter because when I HAVE been able to talk to someone, they have no idea how to help or answer any of my questions, saying Someone will get back to you -- only to have me wait, never getting a call or an answer.The company is AWFUL. And the drawer sucks. It would have been MUCH better to just use our old inexpensive countertop microwave. What a waste of money!!! And such an unprofessional, terrible company to try and deal with. I absolutely do NOT recommend buying ANY product from Sharp. I know we will avoid them at all costs. Its just not worth the headache. TERRIBLE!!!
Published: November 10, 2021
Jennifer of Cumberland Center, ME
Source: consumeraffairs.com

I had this $800 microwave for three weeks when it caught fire while not in
I had this $800 microwave for three weeks when it caught fire while not in use. I had been away for the weekend and had only returned home for a few hours when we heard a loud pop and lots of smoke started pouring out of the unit! Sharp scheduled an in-home service call, which ended up being a take the unit away call and left me without a microwave for weeks on end. They still havent decided if they are going to repair the disgusting smelling burned plastic unit or give me a new one. Stay way form this unit if you value the safety of your family!
Published: May 31, 2013
Scott of Chapel Hill, NC
Source: consumeraffairs.com

We just purchased this microwave and found that the instructions for settin
We just purchased this microwave and found that the instructions for setting the power level are incomplete. There is no mention that you have to set the cooking time before setting the power level. Otherwise, the microwave is great so far. It is attractive, is just the right size for the space in which it is used and cooks well. My mother had a Sharp microwave for over 25 years and it worked perfectly every time.
Published: July 14, 2021
D. P. of Grand Junction, CO
Source: consumeraffairs.com

I bought Sharp Microwave about 6 months ago. Around April 28, I noticed a s
I bought Sharp Microwave about 6 months ago. Around April 28, I noticed a spark inside the microwave and black spot. I contacted Sharp customer service...guy took all the details and told me someone will call me tomorrow. Guess what?? Nobody call. I called them and they ask me to send the pics of the micro. I sent right away and they told me that somebody will call. Guess what?? Nobody call. I called them again next day and they told me that they received the pic and the matter is under review and I should be hearing from them in day or so. Nobody call. You guys have to note that this is for MICROWAVE, the every-minute-use appliance. Long story short, I made like 10 calls in 10 days. One day I spoke with someone and ask a very simple question that what are the possible outcomes will be in this my case. She said she doesnt know. I was pissed. Eventually I requested to speak with manager/supervisor. The guy gave me the good answer and it was Friday. Remember during whole this process NOBODY CONTACTED ME WHEN ON EACH CALL THEY TOLD ME I SHOULD BE HEARING FROM THEM. Finally I called on Monday to inquire about the case, rep told me that they have approved my case and now they will send me the letter to sign. I received an email with letter. I signed and replied back.Moral of the story: for 200 microwave, SHARP dragged this case over 10 days and made my whole family life miserable. LISTEN SHARP...for house appliance claim...please stop harassing people by UNNECESSARY steps (photos, approval time, signed letter and then CC info). Above all, your customer rep are REALLY BAD in following up with customer. WORST EXCHANGE EXPERIENCE. I WILL NEVER BUY THE SHARP PRODUCT AGAIN. AFTER 10 days, they couldnt overnight the microwave. Please note if you dont change your customer service protocol...one day you will be out of business.
Published: May 10, 2016
Ahmed of Brooklyn, NY
Source: consumeraffairs.com

Purchased a carousel microwave that had a defective hole in the top. I imme
Purchased a carousel microwave that had a defective hole in the top. I immediately sent pictures asking for a replacement, and after NUMEROUS phone calls that dragged into weeks, I was told they can no longer find an identical one to replace mine, even though I had just purchased it! They gave me no other resolution and no one contacted me again. I gave up trying to contact them because I was just passed from 1 person to the next. Very unhappy with the entire experience. I paid $300 for a microwave with a hole. I sure hope theres nothing dangerous coming out of that hole.
Published: December 8, 2017
Tanya of Munroe Falls, OH
Source: consumeraffairs.com

Only had my microwave for 6 months and as of today it has gotten hot to the
Only had my microwave for 6 months and as of today it has gotten hot to the touch and it shuts off until it cools off so I will buy a new one but it wont be a sharp.
Published: September 23, 2015
Georgia of Ocean Springs, MS
Source: consumeraffairs.com

This thing has been a workhorse for almost 10 years. I have family members
This thing has been a workhorse for almost 10 years. I have family members who had newer microwaves that went belly-up while this one keeps on heating, defrosting and looking stylish while doing it. And its big enough for a 10* turkey.
Published: July 2, 2019
Jeanette of Richmond, CA
Source: consumeraffairs.com

I love this huge microwave. It has been in daily use since purchased in 199
I love this huge microwave. It has been in daily use since purchased in 1996. A few months ago, when I needed a copy of the manual, Sharp came through quickly with a PDF of the original manual. It has a convection feature that I wanted to learn how to use.
Published: July 11, 2019
S of New York, NY
Source: consumeraffairs.com

I bought a newly built home that had this brand appliance package installed
I bought a newly built home that had this brand appliance package installed which included the Sharp Microwave Model KB6524PS. After living there a few months, the microwave started to smoke without notice after I tried to use it. I contacted Sharp and they could not have been less helpful. I gave them all the model information and was told it was no longer under warranty even though I had only had possession of it for months. They also could not identify an authorized repair facility in my area. I am afraid to use the microwave and am dreading bringing in a unauthorized repairman.
Published: March 19, 2018
CJ of Dallas, TX
Source: consumeraffairs.com

When we built our house 3 years ago the contractor installed a Sharp Insigh
When we built our house 3 years ago the contractor installed a Sharp Insight Drawer microwave. Unfortunately within 2 years the microwave stopped functioning. We could not get Sharp to fix it. We really had another repairman who works for Sharp take the microwave to his shop and repair it. Tonight a large fireball shot out of the side of the microwave directly at my wife and the whole microwave shorted out. This is a very dangerous product and we will be immediately removing it from our home.
Published: February 21, 2017
Michael of Manasquan, NJ
Source: consumeraffairs.com

I recently was wiping out the inside the microwave and noticed the paint wa
I recently was wiping out the inside the microwave and noticed the paint was bubbling and peeling. I called Sharp and was told to send pictures. After two phone calls they offered a replacement at my cost! Why would I pay for a most likely refurbished item. The customer service and outcome has clearly changed my opinion of recommending Sharp appliances or purchasing one EVER AGAIN!
Published: September 20, 2018
Joanne of Woodbridge, NJ
Source: consumeraffairs.com

I purchased the microwave in Jan 2014 from Best Buy. It was the display mod
I purchased the microwave in Jan 2014 from Best Buy. It was the display model. The manufacturer date is Oct 2011 but was not used. Last night while defrosting bananas, it smelled like our house was on fire! We didnt immediately consider the microwave because there were no flames or smoke but it is under the granite countertop in our island. We checked everywhere in the house looking for a fire, even turning off the can lights but did not find any flames. We decided it had to be the microwave and removed it from the cabinet. The inside smells just like a fire. It was very scary. I called Sharp this morning (knowing it is out of warranty) and they honestly didnt care a bit. Said they could send out a service tech for a fee. I am not interested in fixing the microwave that could have burned down our house. I am disappointed in the lack of concern from Sharp. Will not buy any more Sharp products. I have submitted my information to ClassAction.org. Hopefully Sharp will find a conscience and address this issue.
Published: May 2, 2019
Cynthia of Carmel, IN
Source: consumeraffairs.com

My husband and I installed a new kitchen last year and we bought the drawer
My husband and I installed a new kitchen last year and we bought the drawer microwave model KB-6524PS on 8/6/14. The installation of this microwave was not until 10/14. This week, the drawer to the microwave stopped working. There is a year warranty on this product, but the product was not installed until October. Therefore, the warranty expired. I think the product was defective and should have been covered by warranty since it was installed within a period of one year. There was no help from customer service.
Published: August 21, 2015
Sharon of Glen Mills, PA
Source: consumeraffairs.com

Model No. : R-551ZS. It has instant start 1-6 and 30 sec when the start but
Model No. : R-551ZS. It has instant start 1-6 and 30 sec when the start button is pressed, which are great features. Also the sensor reheat (SR) button works great. When we first purchased it I burnt some popcorn because I pushed the wrong button and the bag caught on fire. We had to unplug and take the microwave outside to cool down and it has worked perfectly even after that catastrophe. The coffee reheat button is 1min 10 secs which I wish was 1min 20 secs. Overall it is a great microwave oven. Purchased at Walmart and not overpriced. I would recommend this oven.
Published: July 23, 2019
Theodore of Sun City West, AZ
Source: consumeraffairs.com

We purchased this microwave in August of 2012. On two separate occasions wh
We purchased this microwave in August of 2012. On two separate occasions while heating food, there was a small pop and flame occurred. Once the door was opened, it stopped and there was no damage to the interior or the panel.
Published: February 16, 2013
Colleen of North Branford, CT
Source: consumeraffairs.com

My Sharp microwave is good. It looks stylish (black and chrome) and it has
My Sharp microwave is good. It looks stylish (black and chrome) and it has good features like defrost and melting and soft. Only wish it was slightly bigger on the inside.
Published: December 21, 2015
Debbie of Whangarei, Northland
Source: consumeraffairs.com

Sharp Company, after a lot of phone trouble for me for an afternoon and a h
Sharp Company, after a lot of phone trouble for me for an afternoon and a half, did send me a Refurbished smaller microwave for the Warranty fulfillment when my Sharp microwave stopped heating after less than a year. The smaller microwave they sent me is at least heating for the past few days. I was just relieved to get anything from them with not having the receipt. Ive researched the fact that its impossible to find a microwave anywhere nowadays that will last for a year or more, and that may possibly catch on fire too. I looked on the box this Refurbished microwave they sent me came in, and it showed...CHINA. I know Ill avoid Sharp products from now on.
Published: November 16, 2014
Cooper of Tupelo, MS
Source: consumeraffairs.com

This is the second Sharp microwave I have caught fire in less than 5 years!
This is the second Sharp microwave I have caught fire in less than 5 years! Each one started a fire inside and left a burnt mark on the right inside wall of the microwave where there is a small cover plate that seems to be made of paper! The first microwave fire was caused by using sensor cook, the microwave was still cooking when I saw a small flame from the right side of the microwave. I have since replaced the microwave with the same model. The second fire was just last week while I was reheating a muffin for 20 seconds, I did not see the fire but I smell the toxic fumes when I open the door and also found the burnt on the paper covering on the right inside wall of the microwave. Same spot as the first fire last time. I am concern that this microwave is unsafe to use, I mainly use the microwave for reheat and I am not a frequent user of it. Not more than 10 minutes a day. So I don’t think the microwave should have this kind of performance. How do I file a consumer complain about this safety issue?
Published: April 28, 2019
Saline of Lake Oswego, OR
Source: consumeraffairs.com

The inside of microwave model 330Y(S) is completely rusted out, the reviews
The inside of microwave model 330Y(S) is completely rusted out, the reviews from everyone else suggests to me there is a defect with this model, on contacting Sharp they said there is nothing they will do about it, telling me if its not cleaned it will rust, I stated I look after my white goods with care!!! He also stated if you live near the beach the microwave is more likely to rust!? What the? I wont be buying Sharp products again and I will never buy LG either! I spent over $2000 on a fridge, had to be repaired in the warranty time, the metal has a defect, LG wont do anything! Can someone please tell me what is a good brand of microwave to buy which will last! Not happy.
Published: March 27, 2017
Suzanne of Glenfield, Other
Source: consumeraffairs.com

The first microwave I purchased lasted 6 months and quit. Sharp sent me a r
The first microwave I purchased lasted 6 months and quit. Sharp sent me a replacement but it was broke. Sharp sent another replacement. The last replacement lasted 7 months and caught fire. After 11 days of communicating with Sharp, they want me to pay them $10 to send me another microwave, same model. Model # R-659Y. I am not interested in the same model that will break or catch fire. I will NEVER buy anything made by Sharp again.
Published: January 28, 2015
Kerri of Clyde, TX
Source: consumeraffairs.com

After the first year, the inside of my Sharp Carousel microwave started rus
After the first year, the inside of my Sharp Carousel microwave started rusting and the paint flaking. Each use would cause flakes of paint to loosen and fall onto the food. Since I couldnt find out if the paint was lead based and since the kids werent always conscientious about covering their food, I had to retire the microwave from use. I eventually purchased another brand of microwave, but discovered how difficult it is to find out if the Chinese manufacturer is using lead based paint.
Published: April 12, 2012
Marie of Swannanoa, NC
Source: consumeraffairs.com

Several times the microwave comes on by itself when you open the door. This
Several times the microwave comes on by itself when you open the door. This is very dangerous and a fire hazard. I called customer service.They did absolutely nothing. I have 4 other witnesses. Sharp needs to be sued big time.
Published: September 14, 2015
Janet of Kimball, SD
Source: consumeraffairs.com

I’ve had my microwave for 7 months and the bottom is rusting and paint fl
I’ve had my microwave for 7 months and the bottom is rusting and paint flaking. Is there somebody I can contact to maybe get a new one. I don’t understand because as soon as something would spill I would make sure it was cleaned up and I’m the only person in the house to use it.
Published: March 10, 2019
J of Bellevue, KY
Source: consumeraffairs.com

Appreciate that touch controls are still working great and no glitches like
Appreciate that touch controls are still working great and no glitches like Ive experienced with other microwaves in the past. Like the reheat, defrost and melt and specified item controls for convenience when Im not sure of cooking times.
Published: July 19, 2019
Ann of Potter, NE
Source: consumeraffairs.com

I have had the built in SHARP microwave model SMD2470AS for 11 months and u
I have had the built in SHARP microwave model SMD2470AS for 11 months and use it occasionally. Tonight my husband was melting butter for his popcorn in a glass bowl and the microwave started spewing out white smoke that smelled of an electrical fire. We thought the house was going to catch on fire! So scary! He turned off the breaker and kept an eye on it until it finally stopped smoking. This is a very expensive unit and this should not be happening! Unfortunately I’m assuming the one year warranty is probably over since this was a model home we bought and it was installed prior to our purchase of the home. (Even though it was never used until we bought the home.) I’ll be calling tomorrow.
Published: July 23, 2018
Christina of Wilmington, NC
Source: consumeraffairs.com

Three months after installing the under counter microwave, while heating up
Three months after installing the under counter microwave, while heating up a frozen patty, a couple of seconds into a 40 second cooking cycle, the unit started buzzing and emitting smoke. The smoke smelled electrical. Immediately turned off unit. Sharps first response was to try to sell me their extended warranty. (Which I will probably do if and when they repair or replace my unit.) I see that other people are having the same issue with this model. I strongly recommend, DO NOT BUY.
Published: January 16, 2019
Jennifer of Glen Head, NY
Source: consumeraffairs.com

It is a microwave - the Sharp is nothing special, it came with the house. W
It is a microwave - the Sharp is nothing special, it came with the house. We find it has hot and cold spots. Appreciate the 30 seconds additional button.
Published: December 21, 2015
Maureen of Hendersonville, NC
Source: consumeraffairs.com

I have had this Sharp microwave for more than 10 years. The quality and per
I have had this Sharp microwave for more than 10 years. The quality and performance are top notch. It is dependable, sufficiently quiet and has powerful heating ability. I would definitely purchase this brand again.
Published: July 6, 2019
Diane of Sicklerville, NJ
Source: consumeraffairs.com

Microwave simply stopped operating one day. It took nearly two weeks to get
Microwave simply stopped operating one day. It took nearly two weeks to get a warranty repairman out to the property. They literally looked at the microwave and in less than 10 seconds he stated, I have seen this problem before - I will order the part and will be back in a few weeks. So, we did not have the microwave for Thanksgiving Dinner. The warranty repairman returned this week, took the microwave out of the cabinet and then said there is something else wrong with the unit. I need to order another part. I will be back in a few weeks. When we called Sharp they said the unit cannot be fixed. We need to send you a new one. Great. we said. When? - and then Sharp responded well, we do not know when. We do not have any in inventory.After attempting to get any ETA from the rep on the telephone (thru a laborious, inane, scripted response), we simply agreed they would call us weekly. We called the store (Setzers) that sold us the microwave and they told us to call the warranty number and tell them they had several in stock that could be used. So... we called Sharp back and they said we have a policy that we cannot work thru the store - it has to come from our stock. I again asked if the policy could be reviewed. They noted they would take a look at it and see what they could do. I am fairly confident that we will not have the microwave in time for XMAS Dinner. As I re-read my comments above, I can only wonder how many other folks have suffered through the Sharp warranty process. This is definitely a company that DOES NOT stand behind their product.
Published: December 2, 2016
James of Ponte Vedra Beach, FL
Source: consumeraffairs.com

We originally purchased this convection microwave in 2011 and just after th
We originally purchased this convection microwave in 2011 and just after the 5 year warranty the motherboard and microwave tube burned up. I found the same model at Home Depot and purchased on 4/9/16 (as we had the original installed into a cabinet and I didnt want to do any construction as I now take care of my paralyzed husband who had a massive stroke 2 years ago).Last evening the microwave started emitting a very unpleasant chemical odor, so I turned it off and began searching for the cause. The turntable motor shaft, turntable support and the bottom of the removable turntable were all burned. I suspect faulty components in the motor. I spent over 2 hours on the phone this morning with their service department (cant even call it customer service because there was no customer service) with 4 different people all telling me different things.I explained my fear with having this product repaired as I believe it is the motor and I cant chance a fire in my home as it might be impossible to get my paralyzed husband and myself to safety should it cause a fire. I asked for my money back as it has only been 4 months since it was purchased. They refused. Their supervisor also told me that you are never to cook food in the microwave covered. I asked them to review their own product booklet as page 7 stipulates food is to be covered. I sent them an email and asked that they might consider obtaining additional training to their supervisors on their companys products. Will never purchase another Sharp product and will use my night time hours researching various sites to post complaints on their products. Am also going to find out who the CEO and President are and send them detailed complaints with employee names.
Published: September 8, 2016
Debra of San Diego, CA
Source: consumeraffairs.com

This is just strong enough for what I need, compact enough to fit on the to
This is just strong enough for what I need, compact enough to fit on the top of the fridge and was a good value for the price. I would buy another one like this again as it has worked well for 4 years. It is easy to clean and has a turntable.
Published: July 21, 2019
Gladys of Middlefield, CT
Source: consumeraffairs.com

I had a Sharp Microwave for years. Recently bought a new one 05/2020 and wh
I had a Sharp Microwave for years. Recently bought a new one 05/2020 and when I took out of the box and plugged in the light did not work, bought it from Best Buy during our Pandemic. Was told by Best Buy to bring it back in to be serviced, I kept it and dealt with the light not working. Then 3 months ago the plastic is coming away from the microwave just pulling back away near the handle. I was told by Sharp nothing they could do. Not under warranty. I have to throw this new microwave in the trash because no one can help me and someone in my family will be cut by this piece protruding plastic/metal. I will never ever buy Sharp again. It is not what it use to be. Buyers beware!
Published: January 6, 2021
Dawn of Philadelphia, PA
Source: consumeraffairs.com

I purchased a Sharp countertop microwave model smc1131cw, serial #d77061043
I purchased a Sharp countertop microwave model smc1131cw, serial #d770610433 from Best Buy. I took it home and checked out the keypad to make sure everything was operational. Everything worked except the power level button. So I returned it to Best Buy and they ordered another one. I waited another 4 days for the second one. This time I set it up in the store to make sure everything was working. Same thing, the power level button didnt work. I called Sharp customer service to find out if it was the machine or me that was doing something wrong. Wouldnt you know I got some guy in some foreign country with a heavy accent. It came down to him not being able to help me. He ask me if the store could pull another microwave from the stockroom and check it. So I had to get a manager to approve this and when they went to get it the guy on the phone says I cant stay on the phone any longer. That set me off and I told him so and hung up. The guy at Best Buy then comes back with another Sharp and we checked it out and that one had the same problem with the power level button not working. That was 3 Sharp microwaves that were the same model that didnt work. Is there any quality control at the manufacturer? Oh thats right, theyre made in CHINA!!!! Dont waste your time with Sharp.
Published: October 6, 2017
Colin of San Diego, CA
Source: consumeraffairs.com

Sharp microwave R-451ZS - Microwave turned on by itself and overheated and
Sharp microwave R-451ZS - Microwave turned on by itself and overheated and was smoking.
Published: July 29, 2015
Rhea of Philadelphia, PA
Source: consumeraffairs.com

I received a Sharp Carousel microwave for Christmas 2017, its now August 20
I received a Sharp Carousel microwave for Christmas 2017, its now August 2018 and the microwave is broke. It started to spark electricity no matter what was in it. I contacted the company about the issue and said the warranty had ran out and I needed to pay for a new unit. I am completely unsatisfied with the way the company handled the matter and will NEVER buy or recommend their products to anyone ever.
Published: August 29, 2018
Christina of Grand Rapids, MI
Source: consumeraffairs.com

Use the microwave to warm up foods and cook popcorn. It serves its purpose.
Use the microwave to warm up foods and cook popcorn. It serves its purpose. Also heat water for coffee, tea or hot chocolate. Sometimes we defrost frozen items so we are able to cook it without waiting for it to thaw out.
Published: July 4, 2019
Flo of Walnut Creek, California
Source: consumeraffairs.com

I threw some popcorn in tonight for a movie. Went out on the porch for like
I threw some popcorn in tonight for a movie. Went out on the porch for like 30 seconds. Came back in and i smelled smoke and the microwave was completely without power. After waiting for the smoke to clear, I opened the door to see the wave control door (or whatever that little door on the right is called) had completely burnt all the way to the top of the unit. The microwave was maybe a year old. I will not be buying Sharp ever again!
Published: June 29, 2018
Jason of Post Falls, ID
Source: consumeraffairs.com

This Sharp Carousel microwave was here when I bought my house 10 years ago.
This Sharp Carousel microwave was here when I bought my house 10 years ago. It has been great and I have not had any issues with it. I would definitely buy this brand again if I needed to replace it.
Published: July 20, 2019
Trudy of Norristown, PA
Source: consumeraffairs.com

We purchased this in 2010. It was to replace a Sharp microwave that was bou
We purchased this in 2010. It was to replace a Sharp microwave that was bought in 1988. (These can be built to last.) We also have a Sharp Convection Microwave that is 27 years old and is just starting to lose some of the functions. We had a problem with the drawer microwave it 3 years ago and to reset the circuit breaker. Now, which we believe is a design flaw, the distributor piece at the top works free and burns the buffer. It now arcs and cannot be used. Sent a complaint and question to 2 Sharp locations and have not heard back.
Published: April 9, 2016
Joseph of Lyme, CT
Source: consumeraffairs.com

I purchased a new Sharp microwave last year and it had been fine. Sometimes
I purchased a new Sharp microwave last year and it had been fine. Sometimes it seemed like it was overheating but I dismissed it thinking maybe it was normal for such a large microwave. Yesterday I put a bag of popcorn in on the popcorn setting and walked away. I started smelling smoke and went back to see what was wrong. The microwave was on fire on the inside and literally melted part of the plate that goes on the bottom of the microwave. Im very glad that it wasnt worse than that but that very easily could have been my home burning down because of this. While looking on here at other reviews I see several other people have had similar experiences with their products. Something should seriously be done before something worse happens to someone. I will definitely not be buying another Sharp product.
Published: July 23, 2018
Heather of West Point, GA
Source: consumeraffairs.com

Purchased microwave December 2014 - after year and a half the following occ
Purchased microwave December 2014 - after year and a half the following occurred. Family sitting in kitchen - microwave not in use - heard crackling noise like when someone puts metal in - then door of microwave shatters like crackled glass - immediately unplugged. Contacted Sharp to find out if this had ever happened before - stated no - was told they would contact their technical experts and get back to me? Experts? Said it was not a manufacturing issue??? They asked me if I thought it was a safety concern? Of course - Yes! duh. They opened up a case # on the incident and then offered to prorate a new one, same model for $100.After jumping through hoops to provide paperwork - finally received the new model. Guess what? They shipped the wrong one - lower wattage and smaller. I was not home to unpack - relative did. When plugged in to use, sounded like a Mack truck - smelled like something was burning up inside and did not heat food. Now back in communication with Sharp to take back incorrect model R-559Y and send another - hopefully the correct model. Very dissatisfied with customer service - should have replaced POC at no charge. Good luck with your safety if you purchase this model or any other Sharp microwaves.
Published: September 14, 2016
LORE of San Diego, CA
Source: consumeraffairs.com

This microwave stopped working when it was 1 year and 2 months old. While t
This microwave stopped working when it was 1 year and 2 months old. While the drawer still worked (a common complaint) the unit would no longer heat food. I followed the instructions and called Sharp for an authorized servicer. Long story short, no one within a two-hour drive would service my appliance, whether in warranty or out. Sharps customer help line was useless - and their annoying people just kept reading from their scripts and passing me to yet another person that would read me service provider lists several hundred miles away. I was on the phone with them for well over an hour.I also called the place I bought the unit from (Appliance Factory Outlet) - they do not service anything, but dump the service on another company. That company (Brand Source) would not work on the microwave, citing inability to get parts reliably. I also talked to one other service professional that I found locally, and he would not work on the unit, citing how difficult it was to work with Sharp and that the pay for warranty work did not cover his costs. Note: the magnetron was still under warranty, even though the rest of the parts were not, so I had to get someone to confirm if the problem was in or out of warranty. If you are foolish enough to buy one of these units, make sure that you buy it from a company that SERVICES THEIR OWN APPLIANCE SALES. The other option is to pay the extra money for an extended warranty - then the insurance company has to deal with the problem.
Published: June 25, 2016
Cynthia of Lyons, CO
Source: consumeraffairs.com

I bought my SHARP CAROUSEL microwave 19 years ago. It has operated flawless
I bought my SHARP CAROUSEL microwave 19 years ago. It has operated flawless for the whole time. I paid about $125.00 dollars for it and consider it to be an excellent value for the money. Its still in use and is the only microwave I use.
Published: July 15, 2019
John of Grand Saline, TX
Source: consumeraffairs.com

This is an okay microwave, but it came with the house when we bought it. I
This is an okay microwave, but it came with the house when we bought it. I think it needs more selections to choose from. But it works as it should. Our preference would have probably been a KitchenAid or a GE microwave.
Published: December 27, 2020
Timothy of Forsyth, MO
Source: consumeraffairs.com

Me & my wife got our microwave from a friend/Neighbor. I never buy appl
Me & my wife got our microwave from a friend/Neighbor. I never buy appliances from Sharp cause they dont last. Our microwave gets hot on the sides and back which is one of the many reasons I rated this microwave this way.
Published: January 18, 2017
James of Brewer, ME
Source: consumeraffairs.com

Had this microwave almost one year to the date when it started to spark and
Had this microwave almost one year to the date when it started to spark and had an internal fire. Called Sharp got a case number and was told to call back during the week (this occurred on a Sunday). Called back on Monday and they requested pictures of the interior as well as pictures of the label on the back and the original receipt (who keeps the receipt after one year???). Luckily, I was able to obtain it and provided the information they requested on Tuesday. I called again on Wednesday because I decided that I do not want a fire hazard in my house and I wanted my money back. I was told someone would call me back and they never did. Long story short, they denied my refund and they are replacing the product. However this is a FIRE HAZARD and should be avoided at all costs. DO NOT EVER PURCHASE THIS PRODUCT.
Published: June 1, 2016
Patricia of Great Falls, VA
Source: consumeraffairs.com

My Sharp microwave is awesome. It has 1100 watts. It also has a platform fo
My Sharp microwave is awesome. It has 1100 watts. It also has a platform for rotation and even cooking. The only thing I was concerned about when I bought it was its large size. Other than that Im extremely happy.
Published: July 12, 2019
Marsha of Tucson, AZ
Source: consumeraffairs.com

We have a Sharp Carousel A La Card Microwave. We have had this microwave fo
We have a Sharp Carousel A La Card Microwave. We have had this microwave for nearly 30 years and a few weeks ago the turntable stopped turning. It never gave us one bit of trouble and still heats fine but its time for a new microwave. This was a unique unit, had cards that you would slip in and out of a slot for various cooking times for many items and even some blank cards you could fill out for your own recipes. A quick in and out with the card and then push start button and the microwave did the rest. Of course you could still set your own time on the control panel and the cards were not necessary, just a feature of this model. This model cost a small fortune back when we bought it but it certainly paid off - lasted well and owes us nothing. However, after reading all the negative reviews about the current Sharp microwaves we will not look at the Sharp brand in our search for a new microwave.
Published: March 29, 2015
Janet of Wichita, KS
Source: consumeraffairs.com

We have a Sharp Carousel microwave that is now 18 years old. It still perfo
We have a Sharp Carousel microwave that is now 18 years old. It still performs very well. The only maintenance that was done was to lubricate the door catches with WD40 two months ago. That is solid reliability. It is used multiple times every day.
Published: December 28, 2015
Norm of Cypress, Texas
Source: consumeraffairs.com

I have a Sharp microwave model r820j, an older model I purchased the first
I have a Sharp microwave model r820j, an older model I purchased the first one in 2015, exchanged it in Jan. 2016. Cant recall the problem with it, but recently I was using the convection part to bake a meat loaf, shortly I smelled something, it was smoke from the microwave which was on fire. Had I not been in my kitchen at the time it would not have turned out good. I am in contact with Sharp. They are wanting pictures, hoping to resolve this in a timely manner. Hope this does not happen to anyone else that has this model. I am aware this is an older model, but should not have caught fire under any conditions.
Published: May 17, 2017
Regina of Leitchfield, KY
Source: consumeraffairs.com

I purchased the Sharp KB-6524PS microwave drawer for my new kitchen remodel
I purchased the Sharp KB-6524PS microwave drawer for my new kitchen remodel at the latter part of 2009. I purchased this unit thinking I was buying a top quality appliance to go with my top of the line new kitchen. This unit is over $1000 and 5 years later it doesnt work after normal household use. I contacted Sharp and their response was that it is out of warranty and there is nothing they can do. The truth was that I was hoping that they would stand by their product but was disappointed. This is not my first microwave that I have owned but it is the first to stop working after 5 years. To conclude I will never purchase a Sharp product or recommend this product to anyone as I now have to repair this unit at my own expense but may just throw it out and purchase a better product!
Published: June 2, 2015
Miriam of Edgewater, NJ
Source: consumeraffairs.com

Purchased this Carousel microwave February or March of 2016. Still searchin
Purchased this Carousel microwave February or March of 2016. Still searching for receipt to prove this to Sharp customer service who states I purchased it in August of 2015. I understand the need for proof however at this point if I do not find receipt I will need to pay them a prorated fee to ship me a new one. Product was manufactured May 2015. Regardless of me owning it 9 mos or their claim of 16 mos this microwave is a hazard and I am thankful that no serious injury to myself, house or family members occurred.I came to this site to see if other complaints of this microwave coincided with mine. I have attached a picture as what happened is exactly what happened to Lee from Alabama had to review. Thankfully mine not as severe. So as for me locating a receipt to replace my microwave for free or their prorated fee, no thank you. Sharp should recall these and hope that consumers who purchased these dont get hurt or lose their lives over such an awful product. I have also attached product information serial number, model etc in hopes to warn other consumers.
Published: January 2, 2017
Gail of Berthoud, CO
Source: consumeraffairs.com

I have to say that I am deeply disappointed with the level of service on Sh
I have to say that I am deeply disappointed with the level of service on Sharps behalf. Sharp is dedicated to improving peoples lives through the use of advanced technology and a commitment to innovation, quality, value, and design yet my microwave keeps blowing up! I purchased your $1000.00 EXTENSIVE QUALITY CONTROLLED product approx. 2 years ago and have been using it less than 2 years. The unit exploded while warming a baby bottle back in Dec 2014. The EXTENSIVE QUALITY CONTROLLED product SPARKED, SIZZLED, SMOKED and eventually died while my young children were waiting for their milk. At that point, I opened a claim with Sharp and YOUR CLAIMS DEPARTMENT DEEMED IT A SAFETY ISSUE and a technician was sent out to my home to replace the faulty board. LESS THAN A YEAR later, THE SAME THING HAPPENED AGAIN, but they are now declining responsibility that the product clearly is defective. The technician that came to my home, told me that it was the SAME PART THAT HAD AGAIN FAILED. Does my house have to burn down because of a possible fire? I spent a lot of money on this unit, because I thought I was buying a quality product and it has caused nothing but problems since day one. I have had to go out and purchase another microwave in the meantime while I have waited patiently for Sharp to review my case. I am extremely disgusted that you wont honor this faulty, unsafe unit.I WILL NEVER PURCHASE A SHARP PRODUCT AGAIN! Your organization ought to be ashamed of themselves charging $1000.00 for a piece of junk that has faulty parts. Sharp is dedicated to improving peoples lives should not be your slogan. It has greatly inconvenienced me and my family 2x in less than 1 year!
Published: July 7, 2015
Pat of Whippany , NJ
Source: consumeraffairs.com

Just a few days back I am ashamed to say that I wrote a bad review about Sh
Just a few days back I am ashamed to say that I wrote a bad review about Sharp microwave when mine broke down after 8 days beyond the warranty period. I SHOULD have contacted Sharp customer service before writing the review but it was a Sunday. Monday morning I called Sharp microwave division using and explained my problem. I was transferred to customer service and the person was extremely polite and nice and told me just fax or e-mail as an attachment the label from inside my microwave and the bill of sale. I sent them and within minutes got a response thanking me and explaining that I will be getting a replacement within 3-5 days. That was on this past Monday - 11/21/16. Expected the delivery after this holiday rush. To my surprise, I got the replacement this morning. So in future I will buy only Sharp equipment - we already had Sharp TV and another microwave. Thank you again for posting my review.
Published: January 1, 1970
THANKAM of Suffolk, VA
Source: consumeraffairs.com

My heart goes out to each and everyone of you customers that purchased the
My heart goes out to each and everyone of you customers that purchased the sharp television or purchased the Sharp microwave. I would like to let you know that I am so sorry for everything with this company has done to you guys. This company is very unprofessional. Sharp Electronics Corporation is the number one safety company in the history of the United States. First they sell microwaves for the price of one hundred to $200. The units are manufactured for the price of $35. Also their televisions have several panel issues. If your panel goes out within the first 90 days they will provide you with a brand new television anytime. After that they will provide you with a refurbished model.I just spoke with the senior vice president of customer service Tom **. He advised me that if the case persist then they will provide you with a reimbursement only if you escalate high enough. He also advised me that there are no issues with their sharp microwaves that have been reported to having sparking issues. He also states that they stand behind their products providing customers that purchase brand new units with their hard-earned money with a refurbished model unit. Please do not purchase sharp. They are not a good company. They do not stand behind their products. If you have an elderly parent advised them not to purchase those units. They do not care about the age of a customer nor do they care about the issues that the customers having. Please do not purchase sharp products. Have a wonderful day.
Published: October 19, 2015
Alexander of Peoria , IL
Source: consumeraffairs.com

I purchase this Sharp carousel microwave in 2019, yesterday popping popcorn
I purchase this Sharp carousel microwave in 2019, yesterday popping popcorn, it have been making noise and sparks before but it stopped, I ignored it because it did not do it all the time. Yesterday popping popcorn there sparks, smoke, then fire in microwave. I am glad I was still in kitchen when it happened. Was it a recall on this model SMC1131C.
Published: July 22, 2021
Sandra of Jackson, MS
Source: consumeraffairs.com

After a year, if I pressed 1 for 1 minute, I got 4 minutes cooking time. No
After a year, if I pressed 1 for 1 minute, I got 4 minutes cooking time. No way to fix that. Other numbers were messed up also. I had to watch my time. So today I was doing bacon in it. It flashed and it was out. Now its just a big timer. I had some money in it. This was sharp r-309y. I make min wage and I cant afford another microwave. It is no good.
Published: July 26, 2015
dianna of Defuniak Springs , FL
Source: consumeraffairs.com

July 10, 2014, I bought a Sharp Microwave to replace a GE Microwave that bu
July 10, 2014, I bought a Sharp Microwave to replace a GE Microwave that burned out after 12 years of use. I am kicking myself for not purchasing another GE. April 5, the microwave makes a loud buzzing noise and starts to spark on the inside. I pull the plug, just as the inside wall of the microwave is melting and ready to catch fire. There was some smoke, but I caught it right away since I was standing next to the unit and had vented all the smoke out very quickly with no other damage. I call Customer Service April 6 where they ask I email photos and state that they will send a replacement unit same day. I call back to make sure they received the photos and the story changes. Now they want a safety inspector to call because of the fire hazard. I dont get a replacement until I get that call. I have to wait 3 days for my turn which makes me wonder how many fire hazards they have to deal with?April 9, I call again because I didnt hear from the safety inspector. The story changes a third time. Now they claim the inspector closed the file based on the photos and a new unit would be mailed April 9 and that I should have it by Monday, April 13. Here we are April 15, I call to see where is the replacement. The story changes again... They did not send the replacement when they said they would on April 9 because they needed me to write a letter of demand to get the replacement. So I write a formal letter and email it off, but not before calling corporate and complaining to the person in charge of Reverse Logistics on their voice mail about the stories that keep changing. Lets note that no one from Mahwah called back. Go figure.I do get a call from the original claim rep who changes the story again. The document I need to sign is a hold harmless agreement indicating they will send a replacement unit and that I am not going to seek any further restitution or damages from Sharp. No problem, I sign the document and email it back asking for a shipping number. I then get a call from someone who sounded like they spoke with a mouth full of food asking for a credit card number. I had to get them to repeat 3 or 4 times to understand what they were asking. I am baffled by the request because I am not purchasing a new unit. They are replacing it under warranty. Then she said they werent charging anything. If youre not charging anything why do you want my card#? She would not provide any explanation. I asked for something in writing because is sounded like a hoax.The letter indicates they want me to buy a new unit direct form them and they will credit the cost when they get the old one back. NONSENSE... Like I am really going to trust them not to change their story again? If I buy a new unit, it will not be a SHARP! If Sharp ultimately wanted a credit card for any reason, why didnt they say that at the first, second, third, or even fourth point of contact? Why is it the story on how to get the warranty replacement changing with every call? I will probably buy a new microwave that is NOT a Sharp just to be done with this nonsense.
Published: April 15, 2015
Jennifer of Ocean, NJ
Source: consumeraffairs.com

I bought a Sharp R-21-LCR commercial microwave. Its stainless steel inside
I bought a Sharp R-21-LCR commercial microwave. Its stainless steel inside and out. Cleans easy. One knob operation that heats or warms up food evenly. Every thing I need of a smaller table or counter top design. Have had no issues with it and is used on a daily basis.
Published: July 7, 2019
Michael of Riverside, CA
Source: consumeraffairs.com

Ive had this microwave (R309Y) less than 2 yrs. I keep it clean and it is o
Ive had this microwave (R309Y) less than 2 yrs. I keep it clean and it is out in the open not in an enclosed area. I just went to cook 1/2 of a squash for 8 min and the microwave and the cord got really HOT. I had to use potholders to get the Corelle plate out of the microwave. I have noticed that even cooking 2 baked potatoes for 5 min got the microwave hot also. Needless to say, it is now in the trash marked as a fire hazard and has had the cord cut right off. I dont want anyone else to use it!
Published: October 26, 2015
Carol of Long Beach, MS
Source: consumeraffairs.com

I have a small apartment size microwave. The power is less than 1000 but it
I have a small apartment size microwave. The power is less than 1000 but it suits my purpose. Sometimes you have to increase the time in order to get the result you want. Overall its very reliable.
Published: December 14, 2015
Pam of Cambridge, MA
Source: consumeraffairs.com

It works very well and has never broken down on us. The power of this micro
It works very well and has never broken down on us. The power of this microwave is definitely sufficient for everyday use. We would 100% replace this one with the same model. We have had two of these models now and are very satisfied.
Published: December 29, 2020
Dale of Canada, Other
Source: consumeraffairs.com

This is the best microwave Ive owned to date. All the auto controls functio
This is the best microwave Ive owned to date. All the auto controls function as they should as described in the instruction booklet. Very easy to operate, low noise. Carousel is easy to clean. Just the right size and looks good, fits on the kitchen counter under the cabinets. Didnt overpower the electrical system as I can use the coffee maker and toaster all at the same time.
Published: January 2, 2021
Jerry of Emporia, Kansas
Source: consumeraffairs.com

Sharp R-451ZS microwave - When I first got it the carousel made a squeaking
Sharp R-451ZS microwave - When I first got it the carousel made a squeaking sound that would come and go and still does but about 11 months later, 3 weeks before the warranty was set to expire I discovered it sparking when it was cooking and there was smoke. I unplugged it and opened the window. The magnetron is blackened and is a spot on the metal place that covers it. I dont trust Sharp at all even if I can get it fixed. Now I have the inconvenience of lugging it with a taxi to a repair center.
Published: April 3, 2017
Emilio of Bronx, NY
Source: consumeraffairs.com

I tried to microwave food like you normally would, there was no metal in th
I tried to microwave food like you normally would, there was no metal in the microwave or any other substance that would cause an adverse reaction. The result was sparks flying all over the inside of the microwave and awful smelling smoke filling the kitchen, also a fun filled visit from the local fire and police departments. Zero help from customer service. I will NEVER purchase this or any other item from this company and I urge others to do the same. Stay safe and stay away from this product!!
Published: July 17, 2015
ashley of Charlotte, VT
Source: consumeraffairs.com

SHARP CAROUSEL MICROWAVE MODEL R-551ZM. 20 yrs ago I bought a Sharp microwa
SHARP CAROUSEL MICROWAVE MODEL R-551ZM. 20 yrs ago I bought a Sharp microwave and it lasted 20 years. The new one I bought in 2016 lasted less than a year. It just stopped working. Then I had to deal with the unhelpful, obnoxious Filipino calling center. Their job is to keep you on the line as long as possible without answering your inquiry and while asking you a million questions and making you respell everything 10 times and saying as many bizarre things to that make no sense as possible. Needless to say the time I will waste is worth more than the time they will keep me on the phone while doing nothing. I will never buy another Sharp product of any kind not even a thermometer. The products produced by them are trash and Filipino calling centers are designed as a form of torture. They are abusive.
Published: June 21, 2017
Shelley of Laramie, WY
Source: consumeraffairs.com

Sharp Microwave Model Kb6525P - I was cutting up a chicken in a foil pan on
Sharp Microwave Model Kb6525P - I was cutting up a chicken in a foil pan on my counter top. I accidentally cut a hole in the foil pan and the juice and grease leaked out onto the counter top down the side and into the Microwave. The oil and juice actually seeped into the front component and into the drawer as well as between the two glass front panels. The microwave drawer would not work after that and then the whole thing quit. Upon inspection by the service tech, he found that the plastic tabs holding the front panel had disintegrated. He also found that the electrical cord had not been sealed in properly and if the liquid had gotten in there, there would have been an electrocution of the microwave and probably me. This Micro was only 4 months old. After 2 1/2 weeks, Sharp has not given me a decision on what they will do. This product is an accident waiting to happen and is a total piece of Junk. If the drawer and components are not sealed what keeps the microwaves from escaping. Read all the rest of the bad reviews before you buy, they are all true, including the Customer Service.
Published: June 13, 2014
Rozine of Marco Island, FL
Source: consumeraffairs.com

I havent had problems with safety or power but do have some issues with the
I havent had problems with safety or power but do have some issues with the poor design of my Sharp Carousel Model R-651ZM: 1) Condensation and small food particles have made the inside of the door look dirty all the time. There is no way I can see to clean between the inside of the door glass and attached metal screen that prevents microwave leakage. Viewing the unit with the door closed, this microwave unit looks permanently dirty because the door has a space that is unreachable and covered with steam and tiny food particle deposits. I have never had this occur with other microwaves. 2) Like all newer microwaves, the key pad buttons one uses to input time and power settings is flat......but these buttons are harder to push than they should be. 3) The audible signal that tells you cooking is finished is Obnoxiously Loud......and there is no way to turn down the sound level. I wont be buying another Sharp microwave in the future!
Published: February 8, 2015
Cynthia of Casper, WY
Source: consumeraffairs.com

My Sharp Microwave Drawer was provided by our builder in our brand new home
My Sharp Microwave Drawer was provided by our builder in our brand new home. I had used the microwave and after three months the microwave made a popping sound, smelled like burnt rubber and emitted smoke. I called the company and was told that even though it was a new microwave, I had to provide proof by faxing my home settlement papers. After retrieving one of the papers from the lock box at the bank, I copied and sent it to Sharp. I received an e-mail back saying they will contact me in 7 to 10 days. After two weeks and my follow up, I received a call from a delivery service, not a repair person, who came and put my microwave in. I have no idea how safe this all is but know this is absolutely unacceptable.Sharp knows there is a serious problem with these microwaves and that the company did not correctly cover and paint the heating element properly during manufacturing. This is why the microwaves blow up. Sharp is hiding from product recall and liability by refusing to accept adequate responsibility for the companys manufacturing defect. Until Sharp is pressured by a government agency or other institutional board they will keep stuffing the problem and preventing any public notices for as long as they can. Or Sharp will be forced to accept liability because someone was seriously hurt or injured by their faulty product.
Published: November 5, 2016
Maureen of Clayton, NC
Source: consumeraffairs.com

My Sharp R 270 has just started to smoke and smell of burning wire. Recentl
My Sharp R 270 has just started to smoke and smell of burning wire. Recently, I noticed that the area below the turntable was getting badly stained and difficult to clean. Now I can see that a hole seems to have been eroded in the side wall, near the top on the vent side. This is dangerous as if something had been put on to cook and left unattended for a few minutes I assume it could have caught fire; and the kitchen with it. This microwave is about 3 years old and only used a few times a day, mainly just for warming up coffee! Its replacement wont be from Sharp.
Published: August 3, 2014
John of Swansea, Other
Source: consumeraffairs.com

My son bought us this microwave about 7 years ago and haven't had any
My son bought us this microwave about 7 years ago and haven't had any problems with it. We use it on a daily basis. It is perfect for all of our needs, reheating, warming up, making popcorn, and actually cooking in it.
Published: July 23, 2019
Nanci of Albuquerque, NM
Source: consumeraffairs.com

I love this microwave. It is a digital microwave. I have had this microwave
I love this microwave. It is a digital microwave. I have had this microwave for over 10 years. It is still going strong. It gets a lot of use daily. Also, it is a larger size.
Published: July 18, 2019
Loreli of Greensburg, PA
Source: consumeraffairs.com

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