If you're looking for help fixing your Sony Television, look no further! Our comprehensive Sony Television Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.

TV Turns Off and On at Random 
If your TV turns on and off at random, you may need to do a soft reset for Android TVs, or ower reset for non-Android TVs. 
For Android TVs  
• Point the remote control at the LED while holding the power button of the remote until Power off appears. 
• The TV will then reboot in 60 seconds. If it does not reboot, press the power button on your remote control to complete the rebooting process. 
• Should the problem persist, consider updating the firmware of your TV. 
For non-Android TVs  
• Turn off the TV and unplug the power cord. Leave it unplugged for at least a minute. 
• Plug the TV back into the power outlet and turn on the TV. 
• If the issue persists, do a firmware update. 

TV Freezes 
If your TV freezes, you will need to resolve this through a soft reset (for Android TVs) or power reset (for non-Android TVs). 
TV has No Sound 
If you are experiencing no sound at all from your TV, check where the audio output is routed to. 
You can access this option through the Settings menu. Here, you will be able to select the audio output of your TV. This should come in handy if you route your TV audio to different speakers for different applications. 
If you are using headphones, some Sony TVs need to be set up to route to headphones, unlike other devices that automatically switch when something is plugged into the headphone jack. 

Unresponsive Remote Control 
Before proceeding to any troubleshooting, make sure that the remote control has fresh batteries. No sense in rebooting only to find out you only need a fresh set of batteries! 
Assuming your batteries are good but you still encounter a sluggish remote control response, you will need to reset the remote. 
Resetting the remote control is simple: 
• Just remove the battery, then press the power button for three seconds. 
• Return the battery. 
• You can also clean the battery terminals if you notice dirt building up. 
If the remote recognizes the commands sluggishly, you will need to soft reset or power reset the TV. 

Missing Channels and Signal Quality 
There are a few issues that could be causing missing channels or poor signal quality.  
• If there is no signal for a particular channel or if you cannot find a channel on the TV, you need to retune your TV. 
• If you see some lines or if the screen is acting up, including the home screen, do a soft reset or power reset. 
Should the problem persist, you will need to reach out to Sony’s technical support. 
Note: If you are using an external source, such as a streaming box or gaming console, check the connection between the source and the TV. There may be a faulty connection, which can cause signal degradation on the screen. 

The TV has No Picture 
If your TV is not displaying a picture, the first thing you should do is press the Home screen button.  
If the Home screen appears, you should check for any loose connections between external devices or if there is a signal interruption if watching TV channels. 
But if the Home screen does not appear, there’s a good chance that the display itself has a problem and needs to be checked by an authorized technician. 

LED Keeps Blinking on the TV 
If the LED keeps blinking on your TV, it means your TV needs a soft reset or power reset. Follow the instructions above. 

Firmware Update Issues 
A common issue here is that the TV does not work after a firmware update. 
You can resolve this through a soft reset. 
If the firmware update could not be completed, do a soft reset or power reset of the TV then retry downloading the firmware. 

App is Unavailable for My TV 
If you are looking for a certain app, but it does not appear in the App Store, it means it is not available. 
The Google Play Store for Sony TVs only displays apps that can be installed. 

App Not Working 
If an app you installed on your TV is not working, you can clear the cache and data. 
To clear cache and data: 
• Go to Settings and select System Apps under the Apps menu. 
• Click on clear cache and check if the app works. If it does not work, you can then clear the data. 
• Should it still fail, uninstall the app, then reboot your TV. 
• Then reinstall the app. 

SOURCE: techpenny.com 

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