We purchased the TR5003WN washer and dryer only seven months ago and the washer has already broken down three times and the dryer has also broken down. To make matters worse, the parts they need to fix these machines are on back order indefinitely so we are just without the use of a washer and dryer even though we are under warranty. Speed Queen via their retail partner has been non-responsive in helping to fix these ongoing issues. This is the worst buying experience, don’t go with speed queen.

When washing Speed Queen does an amazing job. Its super fast and has multiple settings for washing. The dryer dries fast and doesnt take a long time to dry. Its just a little too expensive for my taste. This washer and dryer have amazing settings and multiple settings when it comes to washing and drying. One of the favorite things about it is the length of time it takes to dry. The cost of the Speed Queen washer and dryer is on the more expensive side for me. It does a good job but I could find something cheaper that could do the same job just less money.

We bought a Speed Queen washer 4.5 years ago. We were told they can last up to 20 years. Imagine my surprise when it started leaking a week and a half ago. We had a certified tech out to look at it 3 days later. They opened it up and said it was shot and closed it back up. Apparently it had been leaking into the motor and transmission. We had no signs of water until 3 days prior to the service call. I called Speed Queen. They said only a 3 year warranty on motor but 15 year warranty in transmission. I was told that possibly parts could be sent out, but I would have to pay labor. Okay, if that’s what I needed to do. After several calls I received a crappy email from them on a Friday at 5 PM, saying the machine is 503 days past the warranty and no parts would be provided. Nothing about the 15 year warranty for the transmission. Their late email prevented me from obtaining a new washer at my local appliance company in a timely matter. I sent an email back saying I would file a complaint with the FTC for fraudulent claims about their product as well as my state attorney general’s office. We spent $900 on this and expected it to last. This is unacceptable on every level.

In April 2021 I bought the top model dryer of Speed Queen to match our new washing machine. I immediately had issues with the dryer taking too long to dry the clothes on lower settings or burning and melting the clothes on the regular and permanent press setting. The technician came out to look at it and said it is a common problem due to how the dryer heats up and the stainless steal vent in the back that get extremely hot so when your clothes brush against it it burns or melts the fabric and leaves an imprint of that vent or black marks on your items. It ruined a new set of sheets, several shirts and a couple of blankets. So my options are to dry clothes on delicate and take twice as long. So disappointed. This was an expensive dryer and the company does not back it up. I would think they would recognize this problem and come up with a solution. Or let me return it.

The Speed Queen washer is a dependable machine that washes the clothes perfectly and has a large capacity. Its operation is quiet. The large agitator distributes the soap throughout the entire load. It is solidly built and I would highly recommend this manufacturer.

I inherited my dryer with my house 22 years ago, and I love its simplicity and reliability. However, its starting to need replacing. Now, sometimes a piece will get caught in the exhaust filter now, and I doubt that there will be replacement parts available for this antique. I like its simple dial for time and/or cycle, clothes get dry, and the lint trap is in the front and very easy to clean out. I also like that its a gas dryer and not an electric. I wish that I had a separate lower heat setting for delicates - the air-only setting gets nothing dry. Other than that I wouldnt change a thing, and when I get a new dryer, I will definitely get another Speed Queen.

I wanted a good reliable washing machine, like the good old days! It didn’t matter about looks, or fancy stuff, I needed a workhorse that would clean clothes with heavy usage. I couldn’t take a chance. Speed Queen is the brand used in laundromats. I got a Speed Queen, and couldn’t be happier!

Tried to wash clothes this week, burning smell is coming from washer. Does not spin. Machine is 4 years old. Bitter Neumann tells me it is no longer under warranty. Warranty should be at least 5 years for this kind of problem. Disappointed. Poor design. Will not buy another Speed Queen. Machine is extremely heavy and very hard to take up and down stairs.

Bought a Speed Queen TR7000 top loading washer in Feb 2020, just before the Covid shutdown. After being handed a line about the durability of these washers, little over year later, its not fully draining and leaking. Id give them zero stars if I could.

Purchased a pair of coin-operated commercial washer and dryers both back in 2016 and had to return both after the washer started giving away free washes. All you had to do was press the button and it would start up again without coins. Service operators came out repeatedly until the west coast regional manager for Speed Queen came out: the mother board was even entirely replaced and still the washer would give away free wash. The dryer started out with a swishing noise with each revolution and would not stop. The entire drum was removed and replaced and the same thing repeated itself. It was rubbing somewhere but the service and SQ rep couldnt figure it out. Both machines were returned.Fast forward, November 2019 and my son buys Speed Queen washer and dryer hoping for the best. The washer fills with hot water to about 1/8 of the drum and then stops. Then the cold water fills the drum and by the time the wash starts, its not a hot wash, it is barely a warm wash. The hot water is shutting off too soon. And the dryer is doing the same thing again, it is rubbing somewhere as it makes it revolution. WHAT IS THE MATTER WITH ALLIANCE/Speed Queen products?!?! There seems to be no quality control. These are brand new machines with problems already out of the manufacturing company and theyre brand new? We are not pleased with these machines at all.

My husband surprised me with the Speed Queen washer (TR7) and dryer (DR7). The washer is fabulous. The dryer is awful! The metal plate in the back immediately turned black as it was burning our clothes. We cleaned the vents, replaced the panel and started drying everything on delicate and it is still burning our clothes. Called the store we bought it from and a technician called us and said it would be $150 to come out and basically told my husband it was user error and all the panels turn black. I am not spending a 1/3 of a new LG or Samsung for a tech to come out and tell me user error. All my boys underwear, socks, multiple shirts, countless blankets/comforters and 3 sets of sheets are burnt and ruined. Do not spend the grand on this dryer! My 8 year old Samsung dryer ran circles around this one - we should have never gotten rid of it!

We purchased a Speed Queen Washing Machine in 2017 after it was highly recommended to us by a trusted appliance technician and internet research. The washing machine worked satisfactorily until approximately five weeks ago. Water was noticed under the machine after doing a load of laundry. We thought it might be due to our water well/septic system because of very wet weather. We waited to do any further laundry until the septic tanks were drained. After the septic tanks were drained, a load of laundry was started and our laundry room flooded. We contacted an appliance technician who informed us the wash tub was cracked. A major repair. Since he did not perform warranty work on Speed Queen machines, we contacted Speed Queen customer service and a technician came out. He informed me that he ordered the tub replacement from Speed Queen but could not give me any information about when the tub would arrive. I contacted him two days later since I had not heard from him about when to expect the tub replacement, and my husband had an upcoming surgery and would need clean sheets, towels etc. after surgery. The technician informed me that he still had no information about the parts arrival from Speed Queen. I called Speed Queen customer service the same day but they had no information on the arrival of the part. Two days later, a Friday, I was able to learn from customer service (when I called back) that the part would arrive the following Tuesday. I contacted the technician, who still had not been notified of the parts arrival by Speed Queen, and we scheduled an appointment for Wednesday morning. The tub replacement arrived in a defective state and could not be installed. The technician contacted Speed Queen before he left my home that Wednesday morning to request a second tub replacement since the one sent was defective. No one could provide him with an arrival date for the second tub replacement. I called Speed Queen the same day and the customer service representative told me shipment of the part would be expedited. When I checked with the technician two days later, again on a Friday, he informed me that he had heard nothing from Speed Queen. I reached out to Speed Queen immediately and after numerous phone calls learned the tub replacement was not expedited (though I was previously told otherwise) but was due to arrive the following Tuesday. The technician was again scheduled to install it on a Wednesday morning. This never happened because the (second) tub replacement did not arrive according to the technician. Speed Queen claimed it did. Both my husband and I contacted Speed Queen customer service that Wednesday and both of us were informed by two different representatives that the tub replacement (now the third attempt to obtain this part) would be overnighted directly to our home, not the technicians address. Based on their representation, we scheduled an appointment with a different Speed Queen technician to install the tub replacement. The representation by Speed Queen turned out to be untrue. The tub replacement did not arrive the next day as we were told. The repair appointment had to be cancelled. That day, customer service told us the matter had been turned over to management and they had no details or information about when the part would reach us as technical oversaw that. We requested a call back from customer service once they were able to obtain this information from management or technical but no one contacted us. I received an email letting me know that customer service did not know anything about when the part would be shipped. In frustration, I reached out again to customer service several times the following day. They had different stories every time; no one could give me any information on when we would receive the tub replacement. A week later, Speed Queen has yet to contact us about the status of sending the tub replacement to repair our washing machine. Speed Queens misrepresentations and inaction forced us to purchase a new washing machine this week. Its customer service department is unlike any I have encountered. They give misinform nation and misrepresentations. They provide no actual information or assistance to the customer. They demean customers and give the clear impression that Speed Queen could care less if the customers washer is repaired or not. Because of our awful experience with Speed Queen, I cannot recommend its washing machine to anyone. Instead, I recommend avoiding this brand.

We purchased new washer and dryer from Speed Queen base on Old School performance recommendations. The washer seems to get overloaded when there are 2 or more pairs of jeans in the load being laundered.

I paid a little more, but I LOVE my Speed Queen. It's reliable, I can wash a big load and it gets my clothes clean - it fills up with water. The washer I had before this one was a "water saver", filling up only about half way. My clothes didn't smell clean, so I started washing only half a load at a time. Not much on energy savings, uh?

It worked great. A super machine that lasted for years with no maintenance and never broke down. It was the perfect machine from day one until it outlived its usefulness. The only reason it was replaced was that it had become out of date. I liked the permanent press cycle. It always was gentle on my clothes and never faded them or caused any tears or rips. I still love it today. I would recommend it to anybody.

I am less than impressed with my Speed Queen washing machine. It was not cheap and it should of been better engineered, especially the electric part of it. It blows the breaker seven times, every load and it pisses me off. It is out of warranty and the customer service is a joke. What happened to the days when a machine lasted forever. This isn’t cool and I bought an American made appliance intentionally. Think twice, Suzanne.

I purchase a Speed Queen because I had the last one for over 30 years. I wish I had researched the new machines better. I bought a top load TC5003WN and it is terrible. It has very few options you can choose for yourself. For example, you cannot control the water level. It has a small and large load water level, nothing in between. The autofill barely covers the clothes in the tub. Ive had to wash my clothes twice and we are only 2 adults here who do not get that dirty. Secondly, the fabric softener gets on my clothes and again, I had to wash them again. There is no rinse only cycle on this machine. I have added water to the fabric softener to dilute it, but it still stained a nightgown. I wish I had my old machine back. Id spend whatever it took to get a new tub on it, at least I could control the washings. I really hate this unit. The only good thing I will say is that it is very quiet. Unbelievable that this made in America product from this company is so bad. Sorry to be so negative, but I wish someone had warned me about these details before I bought.

I bought a Speed Queen washer in January of 2014. What convinced me was the warranty. But less than 5 years later I need to replace this washer or fix it for 600$. Finding out the bearings were not covered under the warranty. I previously owned a Maytag that lasted 22 years. Replaced it with an LG front loader that was horrific because of the smell but it was running after 7 years at least. The technician told me I just got a dud because this really doesn’t happen with the speed queen but lucky me. Speed queen informed me they could not help. A washing machine should last longer than this so no I can no longer recommend this product.

I had a Speed Queen for many years and I was very happy with its performance. It didnt spin too long like some washers do but it still spun out good. It lasted a good many years without any problems. My Speed Queen washer had just one feature that I really liked and that was the permanent press feature so clothes wouldnt wrinkle. Best as I can tell it would wash in warm and rinse in cold or something to that effect. Its transmission worked fine the entire time I had it.

We got this washer because our previous cheap one stopped working after 3 years. We got the very expensive Speed Queen on the advice of the repair technician who didnt think our other relatively new washer was worth the cost of repairing it. So I asked for his advice on the best quality machine with the least problems and this brand was his recommendation. I am SO MAD we wasted so much money on this piece of garbage! Ive had it repaired 3 times already (owned it LESS THAN 1 YEAR) and Im going to have to have it repaired AGAIN because it is not draining water AGAIN. The repairman was literally here 2 days ago. It also doesnt get clothes very clean. DONT BUY IT. For reference I have a Model AWN43RSN115TW01 which is Product Code TR3000WN.

My family is very active. My daughter rides horses and works in a barn so we have a lot of very dirty, smelly laundry, including horse blankets and saddle pads. When my Maytag broke I went to a small local store that had several brands of appliances for sale. I told the salesman our situation and said I did not want anything fancy, I just wanted a "workhorse" of a washer and dryer. He recommended Speed Queen. I had never heard of Speed Queen but I trusted him and made the purchase.

Huge, clean laundromat that has all you need. The staff is extremely friendly and helpful. I highly recommend Speed Queen for your next laundry day. The dryers are huge and the washers cleaned clothes very well.

I know a lot of people start by saying this but, I RARELY write reviews. Good or bad. After becoming frustrated with our Whirlpool Cabrio washers lack of cleaning ability I took the advice of our repairman and purchased a SET of Speed Queens washer and dryer. That was less than 8 months ago. Didnt even NEED the dryer but hey Get the matching set. Speed Queen has always had an impeccable reputation for quality and reliability. Short story about the washer- Speed Queen washer does average to poor at cleaning on any temperature. Control knobs are basic and there is no way of telling how long your cycle will take. I mean NONE. Long story on the dryer- After just a few weeks the dryer knob was not lining up correctly with the corresponding cycle and it was taking a minimum of 2 full cycles to dry most anything. I was literally guessing where I was in a cycle and hoping for the best. The dials are all made of cheap plastic (unlike their older, more reliable models) I have now had the same knob, timer and other parts replaced FOUR TIMES. The last time was one week ago and it has already happened again! FIVE TIMES in 8 months. I am beyond frustrated. Hence my review. I called the only number I can find for Speed Queen that seems to relate to customer service. I was told that to get a replacement machine I had to go to the dealer and not through Speed Queen. No one wants to take responsibility for an obviously defective machine.

I have a commercial Speed Queen washer and dryer. Best ever. Front load washers are crap. Had a Maytag and a Whirlpool Duet. Both died within 5 years time. All plastic. The top load washers that don't have an agitator don't clean clothes.

I purchased this model of Speed Queen Washing machine (as a set with a Speed Queen Dryer) in September of 2011. And almost 9 years to the date, the washing machine bearings froze and burned the belt. The machine cost me $706 in 2011 and another $150 for a technician to determine the bearings were frozen. I wouldnt expect such low life expectancy from such a high end washing machine. And as such, I wouldnt recommend this brand to anyone. My next machine will be a Miele or Bosch. I hear they are still producing high quality and most importantly DURABLE products. Very disappointed!

The Speed Queen was an excellent machine. I never had any problem with it and it cleaned the clothes completely. I liked that it had different levels to choose from. From light to heavy duty. My beddings were cleaned safely. The dryer worked well and dried my clothes quickly which was great for me. I always like to finish with my laundry as fast as possible. I was completely satisfy. The clothes came out great, not too much wrinkles. The dryer did its job and would consider using it again in the future or even buying one for my personal use. For what I needed the Speed Queen delivered. All and all great features.

I “inherited” the Speed Queen dryer with the bed and breakfast business I bought 9 months ago. It’s commercial grade, heavy duty. It drives me to distraction! Despite buttoning up the duvet covers (I live in Australia) things still manage to get caught up inside and from time to time, the duvet cover even manages to get turned inside out, as do the pillow cases. How on earth can this happen??? And then there are the many, many times the sheets get twisted up like corkscrews. How can that happen?? I’ve had many dryers in my lifetime, none as expensive as this one, but every single one of them was 100% better than the Speed Queen. I HATE IT! Do not buy one! Rosie **, Australia.

Wish I had not bought- washer foams out the drain every time- no, I am not using too much soap, no I am not using th wrong kind of soap (tried HE and regular in very small amounts), plumbing is not clogged, no issue with old Maytag for years... Also, you need an instruction guide to understand settings- seems like they just chose random words... Hey SpeedQueen- how about small medium large and cold warm hot... I know you are trying to get around Gov. efficiency standards, but whoever you pay to design these controls should be fired- Its not that difficult people.. Im sure it is made with more metal parts than most washers, but whats the point if it doesnt work? What a mess and a waste of $1,000.

Agitator is too slow - doesnt clean clothes. Not enough depth on the fins on agitator to move back and forth either. Spin cycle is too slow - some clothes are dripping wet and other clothes are too wet to put in dryer. I thought with a tall agitator, it would move back and forth quickly to actually get a clean wash. Some of my clothes have residue left.

I have been waiting for an element for 2 months for my dryer. Of course due to the pandemic it is on back order. I was told when asked about a replacement to contact the retailer I purchased it from. The would not send them a return authorization. When I asked for a manager the rep refused and hung up. I am spending money going to the laundromat when I have a dryer at home. I wish I could give them zero stars at this time. They don’t deserve not 1 star!!!!

I bought my Speed Queen Washer and Dryer (TR5) in August 1919 and I’m not happy with them! The day they were installed and I was told they were ready to use as they walked out the door, I did a load of laundry and found the control panel loose so I called and said I needed repair to come fix it. Then I threw in the very first load into the dryer and started it up and wow, what a racket it made! So I called service back and told them they needed to repair the dryer too. When service showed up two weeks later, they tried to tell me that the loose control panel was normal! Well, it’s not and amazingly it was fixed! The support rollers and Idler Arm Assembly had to be replaced on the dryer. I had them back to repair the washer last winter, but I don’t remember why. So repair was back again today for my washer that started to walk all over the floor. I was told that it was built up dust! Very little was cleaned out from under the machine!I was told to clean the feet, I needed to push back on that heavy machine to raise it and then put a block under it so I could clean it! Really, I am expected to raise that heavy machine and keep the dust cleaned out from under the feet? As heavy as that machine is, I want to know how dust can vent get under the feet! I am so disappointed in the quality of this expensive Speed Queen Washer and Dryer!

I wanted a heavy duty dryer and bought this on the recommendation of the salesman. It was professionally installed by the dealer who confirmed proper ventilation. Drying takes at least one hour per load. The sensor cycles do not work. The clothes are still damp even when set to dry. After talking to the manufacturers representative, the repairman said the dryer is functioning properly.I contacted the company who wrote, During the first 6 minutes of the cycle the machine takes readings of how wet the load is. During this time the control calculates how much time will be needed to dry the load. It also takes into account, with the current options selected, the average of the last 5 loads with the same settings selected. The time will vary with load size, type of fabric, amount of moisture in the load, air flow and the laundry room environment. After the initial 6 minutes when the time is calculated, the machine then runs for that amount of time.In other words, the sensor does not sense the present load but stops at some predicted time regardless of the dryness of the load. Further, the representative said only delicates should be dried on the delicate setting. Jeans, sweaters, and other items that would shrink at high temperature are not delicates. He suggested drying them on the timer on low temperature. While this does work, it means the sensor settings are useless.

Purchased the new 2018 TR7 Speed Queen Top Load Washing Machine after reading rave reviews on the Speed Queen washers. Unfortunately, Speed Queen changed the agitation mechanics of the 2018 models and this machine does a terrible job of washing clothes. It does not remove dirt or stains no matter what cycle you run it on. Ive tried everything to get my clothes clean and bright but after 2 1/2 months of trying, I gave up. The local dealer told me I had to get resolution with Speed Queen. Speed Queen told me I had to get resolution with the local Dealer. I sent pictures, made phone calls to SQ and the dealer, multiple trips to the dealer, comments on SQ Facebook and website etc. Working with the local dealer didnt get me any suitable resolution until I suggested that I would call the BBB and local TV station. Finally, SQ and the dealer got together and they decided to give me a full refund and take back the machine. Warning to anyone planning to buy the 2018 Models of Speed Queen...buy something else.

We purchased a Speed Queen washer and dryer for our new home in December 2017. I was surprised to see that were making these for home use as I used to work for a man who had several commercial washing centers in Philadelphia. These were the best machines ever. Now after using this for a few months it takes so long to dry towels and when washing new towels this week they came out with all kinds of pulled loops on towels, hand towels and washcloths. Very disappointed with this dryer. Washer also does not have a longer time to wash. Only 29 minutes max for heavy duty. What’s up with that?

Our machine is less than eight months old or machine and we have two major problems. First the inner plastic ring is falling apart. We have chunks of plastic in our clothes. Eventually the entire ring is going to break down. Our second problem is we have a internal water leak in the tub. Fortunately we have a plastic liner under the machine, otherwise our wood floors would be ruined. We are called Speed Queen twice and talk to someone by the name of Tim, who seems to have absolutely no information on anything. We had someone come out to repair the machine and we were told we should just get a new one. It’s in pretty bad shape. He came out again the following week and was told that he had to replace the tub the liner and and find where the leak in the tub is. Today a week later we called Speed Queen. Spoke with Tim once again to find out what the status of our parts and repair was. He knew nothing. We called the appliance repair place directly and they are trying to track our parts but they said Speed Queen sends things through some super cheap delivery service not a UPS or FedEx and it’s hard to even find out where the parts are since there’s no tracking number. Meanwhile every time I do a load of wash there’s white chunks of plastic in my clothes. Oh and I forgot to add the machine makes these horrible clanking noise as well. That’s important. Anyway I thousand dollars for this machine what a joke customer service from Speed Queen. Disgusting. Do not buy this machine or actually anything from Speed Queen.

I really thought I was getting the best! I who worked for Maytag owned a 34 yr old Maytag had no problems. As many folks know, Maytag washers are not the same. And, like many other did some research. Seeing that this units normally cost around $1,000.00 for just the washer, was getting great price of $833.24, Yeah! and that a price is crazy too! When I installed it. (And Ive installed my Maytag and Dryer 34 yrs ago.) I can install appliances. I felt really good. I had it for 10 days and its looks and feels very solid! However, the washer stopped or would not go into a spin mode. Only the two blue lights would flash. Since, I tried calling Speed Queen (no one returned my call). I researched YouTube to see how to do a Force Spin. I also wanted to make sure that my drain line was clear and no clogs. (No Clogs.)The next day, I drove over to the Appliance Factory and Mattress Kingdom Store to explain my Dilemma. I wanted to bring it back and purchase a Classic model and pay the extra $200.00. (My wife thinks Im nuts to stay with Speed Queen.) We cant do that, unless Speed Queen approves the return. So, I thought, Well lets have Speed Queen send someone out to repair it. If they cant repair it, the store will take it back. The store sent out a repair man, and he looked professional. But, I could tell hes never worked on TR3003Wn Speed Queen. After he replaced the door switch, he called Speed Queen. They too thought it had to be clog, but he even said, no it has a good stream of flush water. Seeing that he replaced the door switch, and called to learn how to do a force spin, I thought it was fixed! I felt good.Two days later, at 7 Am. I did another wash. At 7:20 I watched the machine and it seemed like it was trying to go into a spin (click, click, click) And, then the lights (Wash/Spin) switched to blue and began to flash. So, I unplugged it (waited 30 sec.). Powered it back up and after 2 attempts was able to get into a force spin. What a pain in the **! So, I called the repair place again, and explained to the repair man what happened. I explained to the guy, the Store is willing to exchange the unit, provided it cant be fixed! So repairman, says hell will order a complete New Control Panel and New Pump. Thats where we are at as of 3/11.You should know that Im disputing my Credit Card Payment Via US Bank and hope theyll see our side and I plan to just drop off this Washing Machine back to Appliance Factory & Mattress Kingdom off where I bought it. My wife thinks Im nut dealing with this store. Look Lowes has Maytag and Whirpool for only $649.00. Im sure theyd replace it if you had a problem. My wife can not figure out how to put this unit into a spin mode. Too many procedures to follow to get the water out. Bottom line, do not buy this Speed Queen Model TR3003wn, However, if it has to be a Speed Queen, buy the TC5000 Classic. And, your wife and your life will a lot happier.

Best washer and dryer ever made - by far superior to any other on the market!! Reliable, dependable product - have had for more than 4 years with no service required. Would purchase another Speed Queen before any other on the market.

Updated on 04/28/2021: We purchased a TR5 Speed Queen washer/dryer in June 2020. The washer has never worked right and the place of purchase Big Sandy Dublin, Ohio keeps sending out repairman that cannot fix it. Yesterday we had a 3:00 appointment after waiting another 2 weeks and repairman canceled. Next month the washer warranty will run out and I’m wondering if that’s the goal. I will never buy anything from Big Sandy or Speed Queen again. They don’t treat the customers right or back up their product. I’m reading many customer complaints of these newer speed queen appliances not working so this is definitely an issue they ARE aware of... There needs to be a recall and these customers need refunded the money they spent on these appliance lemons!! I spent the extra money for the speed queen name and quality and I’m now regretting it!Original Review: BUYER BEWARE???? Warning on buying Speed Queen appliances.??? We purchased the TR5 washer and dryer around this time last year. Almost immediately the washing cycle would stop and 4 lights come on simultaneously. The repairman have been to our house 3 times and the last time they replaced the control board but that didn’t fix it. Now they’re saying it’s a balance issue. We were sold a lemon and I have asked for a refund since we alerted them to this problem from the very beginning. I was told in an email that the manufacturers warranty covers repairs; there are no provisions for returns/exchanges so I’ll have to keep the lemon they sold me! I spent the extra money on this set because of the Speed queen name and quality and I’m deeply regretting it. I will NEVER buy a product from this company again nor will I recommend them to anyone.

I bought the Speed Queen for several reasons, their reputation, it was made in the USA (I thought) and the reliability. Ive had this washer over two years. It washes without issue. I can wash a large comforter with no problem and I havent had any service needs. HOWEVER, it DOES NOT get clothes clean. Ive tried switching detergents, smaller loads, everything. It simply doesnt get the clothes clean.Also, on Normal Wash, they should tell you that that means COLD WASH. There is no way to wash Normal on hot or warm, even if you have the temperature setting on hot or warm. It washes cold, ice cold. Prior to purchase, I did research and there was another Speed Queen that had reviews of not getting the clothes clean, but it was not this model. Add the TC5 to the list of disappointing washers. This washer was 3 times the price of washer with these options. Speed Queen is very basic. No fancy bells and whistles. What a huge waste of money. I do not recommend this washer and after my experience and I dont recommend Speed Queen.

Prior to purchasing this Speed Queen AFNE9B-AWo1 Front Load Washing Machine we had an old LG 10kg machine and as we are in our 70s decided to pay the $3.5k so the machine would outlast us. Unfortunately lasting ability is no use if it doesnt do the job. IT DOES NOT CLEAN YOUR CLOTHES! This machine has NO lint filter so flecks of lint cover your freshly washed clothes and in the folds of the clothes there is often dirty marks which have to be rubbed off in a clean tub of water despite using the second rinse cycle on the machine. My advice is AVOID THIS MACHINE at all costs.

Bought above S Queen washer and dryer almost five years at the strong suggestion of the appliance store owner here in Tucson. AZ. Almost five years later we are in the midst of renovation from water damage in the walls in our utility room, kitchen, guest bedroom. How long has the washer been spewing suds out of the washer drain? No answer, quiet and continual lethal damage sums it up.Three plumbers verify our house plumbing is A OK! Speed Queen appliance service manager and general manager defend the washer; problem is not the washer they say. One month of chaos from an overflowing drain pipe and still torn up. I hope other Speed Queen owners never experience this situation caused by “a top model washing machine”

The Speed Queen is built to last, and doesn’t have all the options that you never use. The machine does a great job washing your clothes and spin drying them. It’s top loading and has a agitator which I like very much.

May 2021 bought a brand new washer and dryer Speed Queen. Did a read a reviews and heard how great it is. Washer won’t even get a little dirt out. I washed twice and still dirty. Try so many times to called Customer Service. Cannot get a hold of no one. Only auto play of computer voice telling you to hold on. Nobody ever answer t by e called of mine. Horrible customer service. I regret buying Speed Queen! I paid $1,000 for washer alone. I just lost $1,000 down the drain! I’m so mad and sad. DO NOT BUY SPEED QUEEN!!! Good getting a hold of customer service!!!

I bought my Speed Queen TR5 in December, after having several lackluster Whirlpools over the years. Before I made my decision I looked at more washing machines than I'd like to admit - reading reviews, comparing features, watching YouTube videos of people reviewing and washing clothes in various machines. Really. My head felt like the spin cycle.

Very, Very, Very, Disappointed. Lousy cleaning - Lousy Drying. Terrible, Terrible equipment. Washer and Dryer do not work as I expected. They are noisy, do not wash or dry clothes very well. I have owned FOUR sets of Washer Dryers over the last 30+ years, leaving them in the homes I move from. Washer has ruined some of my clothes, even on the delicate cycle! The clothes are almost dripping when the wash cycle is done. Soap does not get dispersed very well, with soap splotches on cotton items. On top of lousy functioning, the top of the top loading washer is warped. The manufacturer says they make them that way on purpose. WTF For???? GIVE ME A BREAK - BUILT WITH A WARPED TOP??? Most money I ever spent for a washer and dryer and I feel like I have been had.

I call myself being smart being buying true iconic American brand washer and dryer set, and to my surprise, my 15 year old Roper I got on Craigslist for $75 out washed this almost $3,000 stainless steel washer. What I immediately noticed that all my clothes were coming out this front loader smelling like Tide pods, after a complete wash cycle. This machine doesnt wash clothes, because it doesnt tumble in enough water. Im a truck driver and travel the country on a regular, and ran across a similar machine at a Flying J, it did the same thing. So I complained and demanded my money back because this machine left my clothes smelling worse, prior to washing. And I was told that the government had decided on how much water is needed to wash your clothes, which is at least two gallons short, therefore, no I find my myself using a extra rinse cycle, which extends my cycle to an hour, just to remove the smell of tide. I tried contacting the manufacturer to figure out some kinda hack to add more water, and was basically told by these people, good luck with that. Ok let get this straight, I paid nearly $6,000 for this washer/dryer combo, and I kid you not, my hundred year old Roper will clean ten times better, and I paid less than $100 bucks, used, over 15 years ago. This doesnt make any sense.

Speed Queen worked quite well for me and for many years. It was an older model which may have been the reason it worked for so long and so well since older things seem to have staying power compared to today’s appliances. It was nothing special or brag about, just your average washing machine. It washed the clothes and spin them close to dry and thats all I or anyone needs in a washing machine.

We have had both the washer and dryer for seven years with no problems or service calls. Ten year guarantee on the washer is comforting and they both perform at a quality level. The only complaint we have is that the washer does not have a buzzer, but the dryer does.

My husband and I bought a Speed Queen Washer in 2018, might I say it was not cheap. We had heard good reviews and wanted to get one that would last. We have now had it two years and now I am having to wash each load twice to just get most of the stains out of the clothes. My husband is a farmer and can go thru two to three pairs of jeans a day depending on what he is working on. For what we spend I could have bought a cheap one every six months for what this one cost. If you are looking to do heavy duty laundry the Speed Queen is not for the job.

This washer was bought in November 2019 and started malfunctioning in June 2020. It refused to go to the rinse cycle. After several calls to Speed Queen they said it needed repair and recommended a repair service. After over 4 months of waiting, the motor has been replace along with a main computer board and still the machine wont work. they are coming to replace a second computer board today. thats three parts being replaced in a machine that is under a year old. Ive had washers over a decade old that never needed parts replaced. Speed queen refuses to replace the machine. Their warranty only covers repairs, not replacements. Even if its made in America its still garbage and a lemon that should never have made it to a showroom. This is what happens when sales top quality control. its the most expensive machine Ive ever owned and the absolute worst. Stick with Samsung, Whirlpool, anything other than Speed Queen. Dont believe the hype and advertising.

We have owned expensive LG front load and numerous top load washers and dryers over the years. I read several negative reviews of the 2018 Speed Queen washers and dryers, following its redesign. Made in America means a lot to me, this along with the 5-year parts and labor warranty is the reason we decided to pay up for the Speed Queen 5000 series washer and dryer and give them a try. We decided to purchase this model because it has 6 cleaning cycles and easy to use knobs vs. the push button control board. We are very pleased with the performance of our new appliances. The washer is quiet, and exceeded our expectations in cleaning our clothes. Every load has came out clean and smells nice. I believe this is the result of adequate water usage and Speed Queens design to push water along with the cleaning agent through the cloths. The only con I see with the washer is it has a safety lock while in use that requires you to pause the cycle to add items to your wash. The dryer is efficient, my clothes are usually dry in 35 minutes.

In the 2 weeks we have had the front-loader (AFN50RSP113TW01), it has ruined 10 pieces of clothing. It is gentle but doesnt get out the stains produced by our 2 boys. Our previous washer from a big-box store lasted only 8 years, but at least it cleaned the clothes. Now were stuck with this well-built but poor performer for a very long time. The customer service personnel at Speed Queen were very nice, but very disappointed that the company wont replace the machine with a better model at this price point.

My Speed Queen washing machine works great! My clothes come out much cleaner than with the last two washers I used. The Speed Queen dryer is fine. I wish it had a moisture sensor to prevent me from over drying my clothes. They could really use a styling makeover for those people who care about the appearance of their washer/dryer.

After buying washers from big-box stores and poor service/quality, I elected to purchase a 2018 top load washer from Speed Queen. Decided to support products made in USA and a brand known for quality and integrity. Within 2 weeks after purchase of new washer, it would not turn on. Started keeping log of events and now (week later) the same occurrence. It has been reported there are known issues with control panel and I am very disappointed that Speed Queen would sell washers under this circumstance. I only hope that I can get a repair or a refund.

We’ve had the washer since February 2021. It works great. Dont have any problems but the start button. Its the same button to pause it, that’s ridiculous because its so sensitive you cant even touch it without it going to the pause! Youre supposed to hold it for three seconds to pause but it doesnt matter. It just keeps beeping, so annoying, really think it should be a different button! I dont even want to use. We it paid way too much for it to be like that! I know Im not the only one having problems with that button!!!

We purchased a Speed Queen Stacked Washer Dryer for our business. It is not the first one we purchase this item since we have different locations and until now we hadnt have any issues. This time, 6 weeks after we installed it, the dryer electric panel stop working. Our installer checked it and found out that the panel was defective and need to be replaced; the cost of the new part was covered by the Brand but I need to pay the labor. I contacted Speed Queen and ask them to refund the labor needed to replace a defective part that was supposed to be working for years and just after 6 weeks malfunctioned. I was told that their policy was set and they couldnt cover the labor cost. Well, this has been my last purchase of any Speed Queen product. There is a clear difference between servicing a used dryer and fixing a defective (from origin) product.

TR3 and DR3 washer and dryer. Told the sale man we are farmers and get pretty dirty at times. He said Speed Queen without a doubt, which was the most expensive. Well it cant clean worth a **. Found out the drum and agitator are one and locked together, so no agitating. Just spins the drum back a forth. My pant legs come out dirty in the folds. Went as far as stapling, yes stapling the fold open and re-washing again. I find more dirt in the lint trap of the dryer then lint itself. Speed queen calls it gentle I call it **. Replaced it with a used dual agitator washing machine for 1/5th the cost and now just lint in the dryer and way, way, way cleaner clothes. The dryer has needed to be serviced twice with all this being less then a year old. Things get caught between the spinning drum and the seal and some load sensor turns the dryer off. Feel completely ripped off. Now Im going to sell it cheap and honestly cause cant stand seeing it sitting there unused.

We LOVE our Speed Queen TR7 washer and dryer system. Dont be misled by negative reactions based on how it washes. This washer does not drag expensive clothing through the washer like machines of the past. Rather, it moves the water at high speed around the tub and through the garments. The end result is the best wash AND gentler on clothing. Weve had fantastic results. Heavily soiled clothes from yard work and gardening came out beautifully.The machine is very sophisticated with so many options for wash settings. Im enjoying the process of discovering how to wash different clothing in the best manner possible - which this machine does. Theres an extended soak option available along with a pre-wash cycle. You can even delay start the machine so that the washer sleeps until you want it to start. This allows for the ability to have the wash finish just as you arrive home which in turn eliminates standing wet clothing. Then just toss the clothes immediately in the dryer and the wash is done! (Not leaving the clothes in the dryer after they dry helps greatly reduce wrinkling.) Thorough cleaning PLUS preserving expensive clothing makes this the best washing system available.

Bought matching set in April of 18 after much research. Was not aware of redesign which changed everything! Reviews were based on 17 models and older. This washer is loud... Filling, running, just loud! Does OK job of washing... Just OK. Failed to start several times. Technician says sometimes computer board goes to sleep... Thats nice. Paid way too much to have sub-par performance right away. Better honor that long warranty they have. Thought we had made a long term purchase. Dont take my word for it. Check the web and YouTube videos. Made in U.S.A. used to mean something. Too bad.

My Speed Queen washer is a replacement for a Maytag Neptune that I had for many years. I am very pleased with the performance and especially the amount of water it uses during a cycle. It gets the clothes just as clean using about 1/2 the water, very important as we have well water. It is not as pretty as the Neptune was, but thats extremely low on my list of requirements.

DO NOT WASTE YOUR MONEY. Purchased in October of 2019. From the very beginning there has been an undetermined leak. It appears that when in the spin cycle and the load is not balanced, but that is just my uneducated guess. A service rep has not been able to replicate the leak. I cannot use a spin cycle other than low spin. So much for warranty - the place of business where it was purchased (Dr. Appliance in Delmar, IA) has washed their hands and told me to deal directly with Speed Queen. That is a JOKE. Speed Queen has done NOTHING to resolve the issue - so much for the 10-year warranty! Now the Washing Machine wont even turn on. And by the way, most dealerships who service Speed Queen Appliances wont ever service if it was not purchased by them.

I really like my Speed Queen. I had a new LG front loader before. My clothes just kept getting dingier and dingier. But when I switched to speed Queen they were so much cleaner. It has all the settings you could want. From gentle cycle to permanent press to regular. You just can't beat the good old agitator.

I love my washer Model # AWN412SP111TW01. It washes great and it is much better than the ones with all the fancy technology features on them. This washer operates more like the washers I used to have and it washes in an appropriate length of time. I love the fact that this washer does not have the feature that locks your lid when you start your wash. My washer is more like the way washers used to be built years ago and not just some fancy technology that quits working right after your warranty goes out. The only thing that could be improved is that the water could be spun out a little more so that the clothes are not quite as damp when the wash cycle is over. This isnt really a problem but just a preference for me.

Two weeks after I got the set the washer would randomly not turn on. If I let it sit for awhile it would start but this happened constantly. Turns out this is a known problem with some of the control panels. Why on earth would they continue to sell washers that they knew might not work! I have been waiting almost 3 weeks for a replacement part but no end in sight. If Speed Queen had any integrity they would give me a new machine. Quality workmanship and putting the customer first is a thing of the past.

Brand new commercial grade dryer bought new in Summer 2018. Consistently will not dry clothes in one cycle. My salesman highly recommended Speed Queen along with many friends. Inefficient to have to dry clothes 2 cycles on a high end machine.

I bought a Speed Queen washer fall 2020 based on its stellar reputation. I was sorely mistaken. I’ve had the tide pods not devolve and clothes come out with dirt still on them—-dirt —like something as simple as milk that should have easily washed out. Someone on these reviews correctly called the wash cycle a “soothing bath.” The drum does not agitate. Often the clothes are weakly spun and too wet for the dryer. The lid lock is a complete nuisance. They put that on there so you can’t see how feeble the agitation cycle is! The plastic bleach dispenser discolored after 1 month of use. The cycles are awful and LONG, which wouldn’t be bad if it were doing something. I have to agree with Every one-star review on here—HEED THE WARNING! The machine makes doing laundry an even worse task than it is. SHAME ON YOU SPEED QUEEN...SHAME SHAME SHAME...OR SHAM SHAM SHAM!

We had a Kenmore washer for over 25 years, but had to leave it in the house when we moved. I decided to upgrade to a Speed Queen when replacing the Kenmore. Because I wanted a top-load machine without a computer and many settings, I decided upon the TR3...and am every so disappointed. One problem with this machine is that clothes do not come out clean (too little agitation?), so every little spot or mark or stain must be hand-scrubbed before being put into the washer. A second problem is the minimal number of settings. If the load of clothes seem to need an additional spin, they must go through the entire wash cycle first. There is no way to select just one portion of the cycle. It is all or nothing. I had not noted this feature of the machine before purchasing. I am so very sorry that I spent that amount of money to be so very disappointed. Will be replacing this washer soon with something other than a Speed Queen.

Moved to new home 4 years ago & bought very expensive SQ commercial-grade washer/dryer set as advertised, #1 recommended in the nation. Thought it would be more durable & last longer. Salesperson said true. Washer literally destroys clothes! Chews material…shreds towels, rips seams, trashes underwear, rips out zippers. So much lint removed from items at each washing that lint trap cannot hold it all. And that continues for months, after every washing! No towel in the house has lasted more than 3 months (good-quality towels!)! They look 25 years old!Worse, this model has no “balancer!” Clothes go out of balance constantly & washer makes a horrible, loud pounding sound & hops 6” across the floor! Called recommended repair service & he said nothing he can do! He cannot add one, either. Shortly after we bought this model, the company must have gotten so many complaints, they supposedly added a balancer, but that does nothing to help us. Finally, the controls on both units are annoying beyond words. You set water temp, and the unit changes the load size on its own; or you set load size, and the temperature changes. Have to keep pushing same buttons repeatedly to get them to finally “stick” where you want them! Same with dryer….very confusing on how to get it to just dry. It’s like trying to operate it in a foreign language! Bottom line: this set is a disaster from start to finish! Save your money: do not buy!

There were SQ washer in a laundromat I visited regularly, plus I owned one-inexpensive to buy. My 3.42 cubic feet washer AWNE92SP113 is dependable, no nonsense and gets the clothes clean. It comes in white which reminds me of clean laundry. It wasnt heavy like some and was easy to move when I moved from an apartment to a house. It also has top loading, two rinse cycles, I could select the water temperature and the agitator strength. I also liked the cycle only took about 20 minutes. The one I had didnt used a timer and I wish it did. I would add a mini-basket. It wastes water when you have a smaller load than the washers select small load. Make sure each Speed Queen washer has a timer.

Since day one the speed queen has had issues. Lately it stops all lights flashing. Takes repairman a week then another week for parts. Wash one load without issue then it start yet again. The lid lock was said to be issue last time but clearly has more issues. Big mistake purchase.

After being told by several washer repair personnel, and being told by the appliance salesman, that if I wanted to buy the best available washer, even though it was much more expensive, to buy the Speed Queen that they had on display. (Model AWN43RSN115TW01 from Edwards Appliance in Depew, NY). Delivery was made exactly on time and after the installation was completed, the delivery man said load her up and enjoy your new washer. The first several loads were, I would say, average loads, but eventually I loaded her up with a large load of colored clothes. Washing process worked well and the tub drained for the most part but would not spin. Even after removing some of the wet clothes, there is still no spin cycle. I will contact Edwards, (whom I am not blaming for the problem) to send out a repairman. In my opinion, THIS SHOULD NOT BE HAPPENING TO A TOP-RATED, EXPENSIVE WASHER IN THE FIRST MONTH OF USE. I would caution anyone considering this Speed Queen washer. I will gladly change my rating if this situation improves.

I really loved Speed Queen. I bought it because that is what my mother used and I am a traditional person, she was so pleased with her machine and is one I knew and grew up with so I knew I would love to be the owner of a Speed Queen washer and dryer. When I married and began my family we used it daily when the children came along and loved the experience of being owners. I enjoy that it is simple to use and so easy to operate, I could hold my child in one arm and add the softener when needed, I could unload and place in dryer with child in my arms, my husband could and was able to use this machine with ease and enjoyed the fact that it was very easy and simple to use, he never messed up the clothes he washes or dried. I was so grateful for that.I would love it to have an alarm or bell to tell when wash is completed and would love a signal for when to add the softener so that I could do other things while waiting for the chance to add. I would love to see it improved for the younger generation and also my two sons will know what brand to purchase when they marry or move out on their own.

Speed Queen was front loading and very modern looking, and worked very well. My clothes were very clean and soft. I liked it but it had a lot of different settings which I didnt understand. But for someone who cares it would be a dream to use. I wish it had a just wash the stuff mode. For someone who doesnt get too involved, it would be very confusing to use. Otherwise everything was great.

Purchased our washing machine May, 2017. Having problems with the unit. It has been to the service for 2nd time now at the Meyer Appliance where we purchased it. Since the unit is less than one year old, I have called the Speed Queen directly if we can get a new unit, but they denied our request. The unit has been in service since March 22, 2018. The first time was last year October-November, 2017. Very frustrated that we got the defective unit and they are still trying to fix it. Serial No.: 1704003888. Model: AFNE9RSP113TW.

We bought this commercial washer for our apartment complex which we manage. Within 10 days of installation the machine was smoking and flooded the basement. When we contacted customer support, they said they would come out to repair it. It has now taken 3 service trips, and 6 weeks to try and fix the machine. Our tenants have been without a washing machine for nearly 2 months now, and they still refuse to simply replace it. I am extremely dissatisfied with this washer, and believe it is a LEMON! Customer service should replace it, as this is a huge inconvenience for us - but they still refuse! We are very frustrated over here.

September 2018 we purchased the new washer. We had heard that they were a top notch machine since they were considered commercial. Well last night we had the machine shred plastic into our drum. We have no idea what happened. Today is Sunday so I have to wait until tomorrow to contact the supplier for service. Since the shredding of plastic was so bizarre I decided tonight to read some reviews to see if anyone else had this issue. Lo and behold sure enough Suresha of San Anselmo, CA posted a review about this exact same issue on Jan 20, 2019. Seems this machine is a lemon and defective.I will be taking this information to the store where we purchased our machine. I do not even want to go thru what she already went thru. I will see what our distributor does to correct this problem but I dont see anything other than replacing it with a new machine and even that based on the other reviews I have read about Speed Queen I dont want to stay with Speed Queen but I may have to just to try and get some of my money out of it.

After trying to find this washer in stock for months I finally found one... They had just received 3 and had 2 people on their way to get one... We jumped in our truck to go purchase one and was the first ones there (an hour away) got it in place and I have been washing everything in site... After going through 5 sets of front loaders of various brands.. GE, Whirlpool, Kenmore, Maytag and LG... what a relief to have a machine that finally gets the clothes clean... I can pre-soak and everything comes out so clean... very basic controls (which is a nice change). We are very impressed with this machine and the quality. Waiting on the matching dryer to come in... But I couldnt be happier with this washer.

Bought this piece of crap washer in August 2018. Since then I have had service on it 7 times and 2 complete drum and all the inside of tub replaced. Called Speed Queen and they said it was the technicians fault that it was not working right. So they sent another tub and tech replaced that too. This machine sounds like a jet airplane is taking off and you better have headphones when you do the wash. Why bother washing. Youre better off just wearing your clothes inside out as they would be cleaner than what this piece of $1000 crap would get it. Customer service specifically John in residential washers got his feelings hurt when I expressed my animus to him. He acted like a baby and threatened to hang up if I wasnt nice to him. I asked him to call Speedy Appliance and call me back when he did. I was told they had to get approval to call me back from his boss. My comment to him at Alliance was to ask him if he needed permission to use the phone. Please please DO NOT BUY THIS PRODUCT. I feel like throwing it on the highway with a huge sign of do not buy Speed Queen so everyone on the highway can see what a terrible product this is and let them know that Alliance who owns Speed Queen is a consumer nightmare. It appears that our dealer washed his hands of this situation. Why are they still in business if they cannot stand behind their product.

2018 washer redesign has destroyed a once-great brand. Agree with all the other reviewers who are horrified at Speed Queens stupidity in turning their backs on their many years of embracing the traditional agitator washing machine design. Had a new model for a couple days and sent it back. Was lucky to find an old 2017 model. Its sad to see a great thing end. What were they thinking?

I purchased a Speed Queen model TC500 top loader (costs over 900.00). I bought it thinking it would last 25 yrs. It stopped working in 1 week..stuck on Rinse/Spin only. Horrible customer service with no compensation even given the machine is under warranty.

After doing much research I wanted a modern somewhat efficient washing machine but with better build quality and durability than the big box stores. I love the fact that the new washing action is easier on my clothes. Some people are having a hard time with that, but this is the future. Sure the washing machines in the 70s lasted forever BUT they beat up clothes, cleaned yes, but beat up in the process. I also like the fact that they removed the transmission, one less failure point in the future. This is also the most quiet washing machine Ive ever experienced. Looking forward to getting many years of service from this unit.

My Speed Queen is built like a tank and has a 10 year warranty. Shes definitely speedy and has the usual options. She has a Large stainless top loading tank. I liked her so much I bought the dryer as well which has the same warranty.

This is the second set of Speed Queen Washer/Dryer that we have purchased. (We sold our house and left the set for the new buyers.) Speed Queen is made in the USA of high quality steel and lasting products. It is the brand they have used in laundromats for years for their lasting durability. It doesn't have a lot of bells and whistles. It is a top loader washer and a front bottom dryer. I have never had any problems with smells, not drying, washing etc. They do cost more, but they are well worth it. I WOULDN'T BUY ANYTHING ELSE BY SPEED QUEEN!!!

Bought a Speed Queen washer in 2013. Just recently started making noise. Called in repairman who found that a bolt had broken causing other damage to the tune of $800. Contacted Speed Queen, and Andrea in Customer Support said sorry, out of warranty, nothing we can do. So, when their website claims they can last for 25 years, Im not sure I believe that. I would think a good quality bolt would last a long time.

I bought a stackable Speed Queen after reading about the reliability and longevity of the machines. I had read that they are workhorses and well built. Unfortunately, they are not that well designed and it is a daily frustration when I use mine. First of all, the upper dryer door is not round, it is flat at the bottom. This seems like it is a trivial detail, but because of the shape of the door opening, it is about 2-3 inches higher that I need to reach in the grab the dry clothes and for me at 51 that is the difference between being able to reach the back of the machine or not. Presumably this was done to have a straight edged lint catcher, but that is a foolish compromise.The lint catcher brings me to my next complaint. You cannot remove the lint catcher without unscrewing it! To remove the lint, you just need to swipe your hand and grab the lint - no big deal, BUT if you want to clean it properly with a brush every so often, like I do, you cannot. Most people may not clean the lint catcher and the exhaust tube from there, but I always have and I can see that there is plenty of dust that gets through the catcher and is in the tubing beyond where I can reach without breaking out my screwdriver. That is a fire hazard and a ridiculous inconvenience to the average homemaker, housecleaner or working mother.Next issue is the soap dispenser. It is so poorly designed that unless you close the dispenser immediately it leaks down the front of the machine and not only that, it tracks to yet another spot where it is difficult to reach and clean! When I take my soap dispenser out to clean, about every two weeks, the inside of the space where it fits also has dried liquid detergent in the corners and edges. This is poor design, it is not because I am using too much detergent - I am not. The lower panel at the bottom of the machine also needs to be cleaned/serviced, according to the manual every 6 months. Well this is also a major pain in the neck requiring the machines to be pulled out from their built in cabinetry positions and a couple of hex screws to be undone. Really? Couldnt they make it so the access was all from the front?As for their functionality - it is fine. They are pretty quiet machines, they do the job, though I dont believe the auto-sensor works for dryness, and they certainly havent broken, though I have only been using them for 1 year. Leaving the washing machine door open after using it has prevented any bad odors, BUT the glass insert in the door accumulates a weird soapy grime that requires a scrubby sponge to clean each week. I use the same regular eco-safe detergent (Persil) I used in my previous machine and never had that problem, which makes me believe it is the shape of the glass design. Of course also, these are a bit smaller than many of the big machines out there, but that is well stated in their literature and was no surprise. Realistically, you cannot do two sets of sheets in one load though. The machine is just stuffed then and the dryer takes forever to dry if it is that full. This is an issue if you have a cleaning lady coming to do all the sheets in one day. It will take forever. Luckily, we just change our sheets on different days, but I no longer have a house full of kids - If I did - this would NOT be family functional washing machine and dryer

I have had several washing machines and dryers in my life. I bought a Speed Queen washer and dryer last month thru recommendation of my appliance repair man. He told me if people would buy them they would never go back, he said I would get at least 20 years out of them. Thank goodness for him. I got the top load commercial and it is wonderful. You can actually adjust from mini loads to extra large loads. It takes 30 minutes to wash a normal soil load of clothes instead of the 116 minutes on the other. The clothes are much cleaner. The energy and water savings are great. You can have any appliance in my house. Just dont take my Speed Queens.

We researched on Consumer Reports, as well as online, to find the best washing machine for our needs - top loader agitator, gentle on clothes, extra spin, easy to use. The Speed Queen TR5 seemed to fit the bill. It comes at a hefty price tag but the 10-year warranty, along with a built-in surge protector was very appealing. Purchased it 11/2019.PROS: if you want a user friendly machine without a bunch of digital malarky, this is it. If you prefer an old-fashioned, simple look, this is it. If you need a top-loader agitator that wont chew up your clothes, consider the TR5. If you like a 45-minute cycle, youve got it. If HE is important, its here. If all you need is small, medium, large loads, check it out. Is a great warranty, excellent reliability and made in the USA important? Speed Queen provides. CONS: if you want to throw in those extra socks, the lid lock does not make it easy. You need to pause the machine, wait for the click, toss in extra item/close and press start again. I was told it was only locked during the spin cycle but thats not true.Speaking of spin cycle, the TR5 doesnt spin strong enough, so I have to do an extra spin (no matter if perm press or heavy duty) and even then, it still feels wetter than my previous GE washer. And the slow agitation is good for the clothes but perhaps not so great in cleaning. Thank god were not miners. The machine is a little noisy.CR did not rank the Speed Queen well (it tested the TR7) and normally I would not even consider anything with such a low score but it gave very high scores in nearly everything except cleaning..and so many other washers had at least something that wasnt rated well. So...our previous GE was a much better washer all-in-all and if I was to grade our Speed Queen TR5 today, it would be a C+.

I love Speed Queen. I like all the features. They have advanced in the technology of the world today. They are one of the oldest and new brands of all times. I can wash any size load and the washer and dryer adjust itself to whatever capacity that I have in them. I can never over load or under load using this brand. They have come a long way. I love the fact that it seems like it knows the level of clean that I require. My kids and husband used these items and they are very please each and every time they use it.

My husband and I have been trying to get our dryer fixed for 2 months now. Every time I call Speed Queen to get an update, they tell me the part needed is on back order. It has been two months and this situation has forced us to spend lots of unbudgeted money at the laundromat. Speed Queen hasnt tried to offer us any alternatives to our situation. Our washer also had an issue when our dryer stopped heating, as well. It wasnt dispensing fabric softener into our laundry and kept it retained in the area it was poured into. I was able to find someone to fix it rather quickly.These appliances came with a seven year warranty, so I submitted a claim to be reimbursed for the repair on the washer several weeks ago. I have received nothing to date. We have only owned this set for two years. That is SAD, given Speed Queens reputation of having good quality, long-lasting products. This is why we purchased this brand in the first place, but are obviously extremely disappointed that the standards they advertise are inaccurate. We will NEVER own a Speed Queen appliance AGAIN after this horrific experience.Customer service isnt the best either. One of the agents I have spoken with during this long and drawn out ordeal told me that they had changed their policy regarding reimbursements and tried to tell me because I had to get a third-party person to fix my washer, that they werent going to reimburse me. I have emails I have saved which contain another agent telling me I COULD get a third-party person to fix it because the service people they recommended refused to come to my area. How CONFUSING and UNCARING. Even the agents arent on the same page. The one who tried to tell me they wouldnt reimburse saw that the claim for the washer had been approved despite what she had previously told me. Unfortunately, it has taken 2 months for us to realize Speed Queen isnt the company we thought they were and we regret ever doing business with them. Buyers BEWARE.

Our 4 year old Maytag was needing repairs and the repair was about 2/3 the cost of the machine. I did research to find the best reviews for a good quality washer. Speed Queen seemed to have good reviews. I paid the higher cost to get a quality washer. It is less than 5 years and we are having to pay repair bills on this Speed Queen washer. There is no difference in the quality of this machine. It has not lasted any longer than a regular brand washer. Dont waste your money, get the cheaper brand.

Purchased our Speed Queen top load washing machine based on reviews and the excellent recommendation from our expert neighborhood appliance store. This has been the worst purchase. I agree with the other reviews. Great - wash cycle is only 30 minutes but the clothes are not clean which is unacceptable. I have been left with smelly kids clothing, stains and loads. I couldnt tell have even been through a wash cycle, plus it’s noisy. There are even times when globs of the detergent have been left on the clothing. Not sure about the previous history of Speed Queen (which apparently was great at one time) as some have mentioned a contrast between older and newer versions. Our old front load Maytag cleaned just fine. Wouldn’t recommend but if you insist, you can buy mine (humor).

We bought our Speed Queen washer & dryer in 2016. We were looking for something that would last & be durable. Even though the speed queen was smaller than other washers we thought the durability would be worth doing smaller loads. We were wrong! We have had numerous issues. In the beginning we would call customer support with no help. We needed to get a technician. We called several places, but only certain people work on them. I finally found a ace close, but because I did not buy it from them they would not repair it.The washer constantly leaks. Socks are constantly getting stuck in the rubber ring where it’s suppose to drain water. It’s disgusting! When you pull them out they are soaking wet & grimy. The little holes where the water drains get clogged so they have to be cleaned out constantly. There is an odor that lingers. We have tried to switch detergent to see if it helps which it does not. You can’t do many towels or blankets because it will throw an error code & water won’t drain. You have to unplug it to reset it. This usually leads to flipping the breaker because can’t get it pulled out to unplug it.The dryer is supposed to have an auto shut off when the clothes are dry, but it does not work. I was told to get it fixed I would have to pull it out in a regular basis & reset the auto sensor. Sometimes the clothes are dry & sometimes they are still damp. It takes over an hour to dry a normal load of clothes. Please don’t make the same mistake we did. Buy something else, anything else! A wash board would be better.

I recently was given an almost new Speed Queen electric dryer that was discarded due to a problem that was going to cost over $400 to repair. The problem was definitely a factory defect. The problem involved the factory leaving a component out when it was assembled. This model ADEE8RGS173TW01 was repaired by me using new parts and now works properly... I have an older Speed Queen washer and gas dryer in my house and they work great but this factory defect situation on an almost new unit makes me wonder if the factory has the proper QC in place to make sure new units will indeed last a long time. I work on washers and dryers daily and I have seen the good, the bad, and the ugly. Hope they correct this type of problem...

We purchased a new washer and dryer set from Albees appliances in Los Angeles in October of 2018. We have had Speed Queens throughout the years with little issue. Sadly, both the manufacturer and seller no longer stand by their product, 5 months after purchase the washer is not working, they will cover parts, not labor.

After one year I had to wash my clothes by hand. The Speed Queen model AFNE9BSP116TW13 totally stopped working. It took almost 2 months to get a service person to repair it. Then to add insult to injury the Alliance customer service Chat was a total joke, no response even though I was number 1 and so was trying to get through on their phone number. I hung up after 25 minutes. I need moving bolts and cannot find anywhere to get them. It puts me at risk for totally damaging the machine in my upcoming move. The dealer lied to me about it being a 10 year warrantee. When the machine broke down I opened up the sealed package (no manual) and it said 5 years. The dealer denied he ever claimed it was a 10 year warrantee. What a racket.

Very first use of this dryer with only a light, partial load, and either the belt or the pulley broke! Actually, for the record, not VERY first use, as I tried it briefly after installing it with no load just to make sure all was well. It survived that initial test, but not with clothes in it. Very disappointed. The seller is going to make it good, but thats besides the point. For $950 I expect a product to actually work.

Three years old, already washer circuit board replaced twice, now balance sensors and wiring harness await delivery and installation. Dryer belt already replaced, usually after a 10 day wait for service. We are 2 people, 6 loads per week. Cant be that we are using it too much. We were sold on the size (we had a space problem) and the great warranty. Too bad we have to have parts and service on speed dial. Luckily we have a local laundromat. Factory rep says ours is an anomaly but doesnt really have an answer for when the 5 year warranty is up. Make sure you really want this over some other brand, although results could be the same.

We bought the Speed Queen front load washer and dryer in the fall of 2017. Its now almost a year later and we are absolutely as pleased as is humanly possible with them. The washer is fast and quiet and the dryer does an amazing job of drying. Doing laundry has never gone this fast! Zero problems, using less detergent than ever and saving $$$. Thank you Speed Queen!

I purchased a new set of Speed Queens on 2/28/17. These are commercial grade Washers & Dryers. I have NEVER had a problem with other dryers and a friend raved about her new Speed Queen product so we decided to look into them. Since purchasing this “High Efficient” washer and dryer I have had to dry my clothes, towels, etc. twice each time. How efficient is that? I had a repairman come out. He told us the problem was in the vent. My husband had cleaned out the vent before he showed up so afterward he did it again and was given the ‘all clear’ from another service. The Speed Queen repairman came a second time. The only thing he could tell us was that there was nothing more he could do and it’s something we have to put up with. What??? Put Up With??? Not acceptable. Today we had another repairman come out to test the heating element. His answer was the heating element was not running as it should. He will order a new part. WHAT??? A new part on a brand new Dryer? Now I realize I said it was purchased in February and this is November but please take into consideration that we are gone from June-October so this dryer was not in use at that time. This is totally ridiculous. I can’t believe Speed Queen, a company that is supposed to be the Number 1 seller of Washers & Dryers, would not replace this unit. So wrong. I will NEVER buy another one.

I should have did more research before I bought this product. I was looking for a top loader with an agitator that actually agitated like the washing machines we use to buy back in the 70s & 80s. Machines that were made to wash your clothes and not give them a soothing bath. First of all with this washer the lid locks and I feel that is the most ridiculous thing I have ever seen. I would give anything to break it off and shove it up the persons butt who came up with this stupidity. If parents today cannot control their kids and keep them away from things that are not there for them to play with, then we should not have to have a locking mechanism on the lid. Secondly, I would like to be able to open the lid and see if there is enough soap as the machine is working; this does not happen. And as for cleaning the clothes; not frigging likely. It is a bigger piece of crap than my front loader was. I would gladly send these pieces of garbage back to Speed Queen and get my money back and go and buy back my front loader. I am so upset every time I use this machine it gives me a headache. I am tired of dealing with all the stupidity that there is in this world. Something seriously needs to be told to these so called engineers to try and stop re-inventing the wheel. If it aint broke dont fix it. Leave the damn thing alone. It was working fine without your intervention. As for the dryer; not to impressed with that either. Stupid place for the lint screen; at the front of the door and wide open. Not too bright.