SunStar Heating Products was founded in 1987 is a wholly owned subsidiary of Gas-Fired Products. Gas-Fired Products. is a North Carolina Corporation founded in 1949 in Charlotte, NC. All SunStar products are manufactured for and sold by SunStar Heating Products,

Gas Patio Heater Troubleshooting

The pilot won’t light
• Cylinder valve is closed. Open valve.
• Blockage in orifice or pilot tube. Clean or replace orifice or pilot tube.
• Air in the gas line. Open the gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or until you smell gas.
• Low gas pressure with cylinder valve fully open.
• Igniter fails. Use a match to light pilot; obtain new igniter and replace.

The pilot won’t stay lit
• Dirt built up around pilot. Clean dirt from around the pilot.
• Connection between the gas valve and pilot assembly is loose. Tighten connection and perform leak check.
• Thermocouple is not operating correctly. Replace thermocouple.

Burner won’t light
• Propane cylinder is frosted over. Wait until the propane cylinder warms up and becomes unfrosted.
• Blockage in the orifice. Clear blockage.
• Control knob is not in ON position. Turn the control knob to ON.

The burner flame is low
• Gas pressure is low. Turn the cylinder valve OFF and replace the cylinder.
• Outdoor temperature is less than 40ºF and tank is less than 1/4 full. Use a full cylinder.
• Control knob fully ON. Check burner and orifices for blockage.

Carbon build-up
• Dirt or film on reflector and burner screen. Clean the reflector and burner screen.

Thick black smoke
• Blockage in the burner. Remove blockage and clean burner inside and outside.