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SunStar Gas Patio Heater Troubleshooting
If you're looking for help fixing your SunStar Gas Patio Heater, look no further! Our comprehensive SunStar Gas Patio Heater Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.
The pilot won’t light
• Cylinder valve is closed. Open valve.
• Blockage in orifice or pilot tube. Clean or replace orifice or pilot tube.
• Air in the gas line. Open the gas line and bleed it (pressing control knob in) for not more than 1 - 2 minutes or until you smell gas.
• Low gas pressure with cylinder valve fully open.
• Igniter fails. Use a match to light pilot; obtain new igniter and replace.
The pilot won’t stay lit
• Dirt built up around pilot. Clean dirt from around the pilot.
• Connection between the gas valve and pilot assembly is loose. Tighten connection and perform leak check.
• Thermocouple is not operating correctly. Replace thermocouple.
Burner won’t light
• Propane cylinder is frosted over. Wait until the propane cylinder warms up and becomes unfrosted.
• Blockage in the orifice. Clear blockage.
• Control knob is not in ON position. Turn the control knob to ON.
The burner flame is low
• Gas pressure is low. Turn the cylinder valve OFF and replace the cylinder.
• Outdoor temperature is less than 40ºF and tank is less than 1/4 full. Use a full cylinder.
• Control knob fully ON. Check burner and orifices for blockage.
Carbon build-up
• Dirt or film on reflector and burner screen. Clean the reflector and burner screen.
Thick black smoke
• Blockage in the burner. Remove blockage and clean burner inside and outside.
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Well built, great price. Easy to assemble, and it works! It keeps us warm. Perfect fit for a fall backyard movie night.
I've had this for about 3 months now. Works exactly the way it is supposed to. Plenty of heat, fairly inexpensive.
Great unit. Disperses heat in uniform fashion. Excellently design.
This patio heater worked better than my expectations. It was easy to assemble, with two people, and started right up. We were seated below the heater and stayed comfortable on a chilly day. I am 5’4” tall and would not recommend standing under the heater for any length of time due to the heat radiating from the element. Would recommend this product!
These are worth every penny! They radiate heat very well, building them was simple and easy to use. Works as advertised, keeps us toasty warm on these cool fall mornings. Easy to start an use.
