I have owned my side by side for 12 years. You will discover that while the unit is under Warranty for 12 years--they do NOT stock parts after 8 years!! The trick is they will offer you money towards sliding into a new fridge--where you will continue to be captive to them. The new unit of what I own now costs $15,000. I made a service appointment THREE WEEKS ago for Monday, October 25, 2021, and was told I couldnt get one sooner because Thermador doesnt have workers. When I called Friday before to see why they had not told me a time, they said I had cancelled the appointment. (I had not). When I complained, the Thermador rep disconnected me. I had waited 20 minutes for her to answer the call. For their price, I could buy a new GE or Frigidaire every three years, and still not be out $15,000. Lets face it----all we need is something to keep our food cold, right?

To make this short, we have had 8 repair visits. The electronic display boards had to be replaced 4 times, the heating elements two times each oven, wire terminals to the elements, and broken door hinges on one oven. When we last experienced having the oven fail to heat, there were no replacement parts (in December), and then the 2nd oven stopped heating just last week (Jan). I have called and written but no one at Thermador at BSH Home Appliances, 1901 Main St. #608, Irvine, Ca. will respond nor have they ever cared. This is the only address I have been able to find to lodge a complaint. All of these visits amounted to more than $1000. Thermador products are junk.

Works well, no problems - it works fine. Price is okay. The color is nice. It was a long time before I had to clean it and I like it. The price was higher but it looks nice and classy and works well enough that I am satisfied with the product that I will not call to complain about the product. It was more expensive than most but I liked the style and thought it would work well because it is good enough to spend the few extra dollars. The size fits well in my kitchen. It could be lighter but obviously you dont pick up w/ stove that much so it doesnt play into effect at all and its a nice stove.

The third time the inside glass shattered inside the oven, they told me Thermador will be sending an engineer from the New Jersey area to come and see the problem with this door on this model. I am still waiting. It has been 4 years and I had to replace the door myself. However, the glass has cracked inside shortly after replacement and I continue to use it with broken glass. This unfortunately does not give an accurate oven temp because there is not a seal. So dissatisfied with Thermador for not backing their products. All I want is a new door oven that does not break at high temps.

We remodeled 12 years ago. Purchased a Thermador cook top which has only had one issue, the igniter. Easy fix, my husband did it himself. The Thermador 30 inch double oven has had the control panel replaced twice. Once in the first few months, and again 2 years later. It was a hassle getting Thermadors attention. Their authorized repair dealer took a long time to get the parts, both times it took many trips to fix the panel properly. The repair guy showed up with either the new part not working or the incorrect part. The door has always been a problem since the first year we purchased it. Didnt pursue the door problem because frankly, Thermador is a big hassle to deal with. After internet searching on how to repair the ourselves, I see that we were not alone with this door and panel issue. As a side note, we have friends that purchased the same oven; and they have had the control panel go out many times as well! Its too bad Thermador is not held to a higher standard of quality for their expensive high-end products. The consumer is left with practically no recourse with a short time frame on the return policy, installation expense, only a 1 year warranty, in-addition its very difficult to rip an appliance out to return it.

I purchased a Thermador fridge/freezer double gas oven, cooktop and dishwasher. At the 4 yr mark the double oven fried the circ board. I replaced it with another brand. The refrigerator lost the freezer part at 5 yrs. I paid the service company they sent out to replace compressor, lines. Took 3 weeks to fix. 3 months later it goes again. 1 week out for a service. He comes today and says theres a contaminate? Or blocked line? I said, Well lets evacuate and recharge it?? He did and the door wouldnt close. I mentioned it and was told oh when the freezer reaches temp the door will suction close?? Ok the door doesnt close and the light is on. I called service again. No clue if its going to reach temp because the door doesnt close. Ive lost all the food in the freezer twice now. And waiting a week for a tech is absurd. No clue if its fixed but now the door doesnt work.

We built a new home in 2015 and installed a complete kitchen from Thermador. The range had problems immediately but the service department responded and it has not been a problem. The microwave failed after less than 5 years and there is no replacement that will work with the built in oven combo. Numerous calls, service visits and still the microwave does not work. I am punting and buying a Bosch.

I purchased a Thermador refrigerator, an oven and a refrigerated drawer to hold cans/bottles about a year and one-half ago. So far Ive had to have the Thermador repairman come to fix each one of these products. The drawer actually stopped working altogether. The repairman was scheduled weeks if not months ago. We confirmed with Thermador yesterday that he was coming as these items are in our beach house so we arent always there and need to coordinate to make sure we are there. The repairman called us this morning and said, I dont know why they scheduled me today. I only go to your town on Tuesdays and Thursdays. When the products work they seem fine, but you can definitely do better than this - especially given its reputation as a premium brand. Try Subzero or Wolf.

Thermador Professional GAS range with Non-functioning grill is NOT supported by Thermador, nor do local-Detroit, Michigan, professional appliance repair people know how to repair nor source parts for this range. Speaking with Thermador design engineers in Calif. does NOT provide a solution to: Grill VALVE not functioning, Thermador does not offer a replacement valve, they do not manufacture the valves anymore. This is a $10,000 range. Thermador has told me to scrap this 6 foot wide stainless steel, double oven, 6 burner range and purchase a new one versus simply offering to REPAIR this unit. Do NOT buy Thermador, go commercial.

We purchased a suite of Thermador appliances when we built our new home in Autumn of 2011. This is the THIRD ignition we have had to repair. We were told not to use the self-cleaning option because it causes burnout to the ignition. We have not used it but again the ignitor will not light the convection oven, which is the large side. We bought the oven because we like to entertain and nothing is worse than having a house full of people for dinner and the oven just wont light. The store where we purchased the range says go back to Thermador. Thermador says it is not longer under warranty. Very unsatisfied to have spent such a large amount on an appliance to have it unreliable. Will never buy another Bosch product nor will I recommend to anyone.

I purchased a complete set of Thermador appliances, double oven, microwave oven, dishwasher and refrigerator three years ago for my kitchen remodel. Every appliance has stopped working at least once. This Thanksgiving 2011, while cooking dinner for 25 family members, the ovens went out again. The oven and refrigerator has quit three times. They were repaired once under warranty and I have paid over 1600.00 for the other repairs. This stuff is junk. The service hotline was unhelpful and kept giving me service companies that would not work on their product anymore. I will never recommend or purchase anything from this manufacturer again.

16k fridge that since day 1 the freezer doesn’t work. 9 months later. We still don’t know how to fix it. Stickers labels are peeling off. Small plastic is breaking. And the freezer part still doesn’t work. Customer service rep is rude. Tells me. I should keep getting the tech out and until he tries more than 5 times. They can’t with anything more. Each time you schedule an appointment it’s 2-3 months away. Waiting on my 4th visit now.

The ovens in my 48 Thermador Range are garbage. For years I have had problems with the larger oven not heating to the proper temperature (getting up to 250 degrees regardless of where the temperature is set). The motherboard had to be replaced but it still hasnt worked properly. Its hit or miss when I turn it on to see if it will get past 250 degrees. Recently the smaller oven went out completely. Over eight hundred dollars in repairs later, the small oven now acts like the large oven and it is hit or miss to see if it will get up to the proper temperature. It seems to work better if I turn the larger oven on at the same time. Its absolutely unacceptable that there are so many complaints with this company. I will NEVER again purchase anything from Thermador. Now my dilemma is whether to continue to invest money in repairs or just chuck the whole thing and go with another brand. It makes me sick to think about it.

I purchased a 30 Stainless Steel Thermador Range Hood HSB30BS in June of 2008. Within a year and a half and six months out of warranty, the buttons that control the fan and the light began to come off. They are push buttons and are configured in such a way that when you press one to change the fan speed, another will be pushed out and deactivated - similar to an old style car radio with mechanical buttons. The problem is that the sub-assembly that receives the metal buttons is a square plastic peg and the button itself on the inside is round. The proverbial square peg in a round hole. The plastic gets worn and the buttons shoot off when they are pushed. I asked for the repairman to leave the sub-assembly with me after the repair ($350.00) to see exactly what went wrong. The hood cost me $700.00 new. So now that it is broken again, it does not make sense making the same repair again with a poorly designed part. I contacted Thermador the first time it broke and the best they could offer me was 10% off of the cost of the replacement part. I was busy at the time and was not able to write a proper letter to someone at Thermador, but I have to wonder if the results would have been much different. I have a Thermador stove as well that had a cooling fan motor ($300.00) repair just a little over a year and half after purchase. This one was out of warranty too. The stove cost $3,700.00. So I am, for obvious reasons, not a great fan of Thermador. I had two other repair calls on the stove to deal with a faulty ignitor, but they were thankfully covered by the initial warranty. I have never been a complainer, but it is hard for me to believe that I have just had bad luck with this companys products. I am a contractor by trade and like some of BSHs products. Bosch makes good tools and others that are not so good. At a certain price point though, my expectations go way up. Thermador looks nice and thats about the only nice thing I can say.

My range has a two burners with a simmer control function that keep failing. In the past 4 years have had several visits from technician - one dispatched directly by Thermador. Each state the Potentiometer needs replacing. Have had this part replaced 3 times in last 4 years with parts directly supplied by Thermador. Fails every 9 to 12 months - and part has a limited warranty. Have spent hundreds of dollars on repairs. Impossible to get thermador on the phone. Have submitted service request and complaint as directed through their online portal. No response. For such an expensive, high end product - would expect much more. Would not recommend purchasing.

Bought all products (wall oven, range, refrigerator) from Best Buy. Sale items packaged together. Biggest mistake of my life. Fridge did not work from get go. Got no response from either company until I hit their web pages and blasted them. Now, less than four years later, ice maker does not work. Over $500 to fix with a one year warranty. I do not need $500 worth of ice for one year. Wall oven: less than four years old. Close to $600 to replace heating board, again with only one year warranty. Range: sold to me not explaining it was for a center island. Didnt work. Shut down completely when turned on. Had to pull away from wall to get it to work. Ive seen several complaints similar to mine with products from Best Buy. I think we should start a class action lawsuit.

The ovens were installed in August, 2019. On November 26, 2019, the ovens would not turn off. I had 4 service calls related to that issue and failure of the ovens to preheat. The motherboard was replaced twice. I did not have ovens for Christmas or New Years. Thermador finally gave me new ovens after 8 weeks. The new ovens have a software issue according to Thermador and do not accurately show the preheat temperature of the ovens. The software fix timeframe is not yet known. Dont buy this oven.

I purchased my Thermador side by side refrigerator in 2010 (along with an oven and microwave wall unit). Recently, my refrigerator has started to malfunction. I called their customer service center and had them give me numbers (at least 8) for authorized repair centers. This proved useless as not even a Thermador certified technician will come to work on my unit. After several phone calls to the Thermador customer service number and reminding them that they guarantee after-warranty service anywhere in Canada, they asked me to provide photos proving that I, in fact, owned a Thermador fridge. This ludicrous request being met (who would waste time and energy calling a Thermador 1-800 number if they owned another brand), they now say that I actually need to call Whirlpool because it is Whirlpool that makes this Thermador fridge. This company is not even willing to take ownership and responsibility of their very own branded product. A product for which they put their stamp on and charge big money. They have passed the problem onto someone else!!

Thermador Professional 36 Dual Fuel (PD366BS-06). The range blows an expensive circuit board when there is a power outage. The Thermador representative said that it is not Thermadors fault and that I should talk to the power company. I have no other appliances or electronics, including televisions that have any problems after a power outage. This is a $7,000 oven that doesnt work. Someone should bring a significant lawsuit before this company.

Our Thermador range needed parts and now we are finding out Thermador does not keep parts past 7 years. Apparently they dont expect their products to last more than 7 years or they just force their customers to have to buy another expensive item to replace it. Thermador should be ashamed of themselves and customers need to seriously think about purchasing a product they can not service after 7 years! We learned the hard way and now have to reinvest $12,000 for a range!

Our 7 year old built in fridge stopped keeping its temperature. A Thermador vetted tech found 2 gas leaks that were not repairable but explained that Thermador should provide us with a credit towards a new one. Customer service was nonexistent, they refused to provide a contact person and various agents kept asking for the same documents for over a month and a half (which were provided on day 1 with a confirmation of receipt) and not addressing our file. When we got tired of sending the same documents repetitively and getting the run around, we got angry and pushed for an answer. They offered us an insulting discount on the new model of our fridge. I expect some repairs to appliances but dont expect a 15k with tax fridge to not be repairable after 7 years and to have such a poor customer service experience from a luxury appliance company. Horrible experience and I wont be buying any other thermador products.

We have purchased a house with 5-year old all Thermador top of the line appliances. The refrigerator had a chronic problem with the ice and water dispenser leaking and not working adequately on any level. I called Thermador, and they recommended their local factory certified technician. He has made one repair with no results. The second repair involved replacing the door on the dispensers, as well as the optical sensors, with no change in results. I called Thermador and received a rude and uncooperative attendant, who refused to transfer me to a supervisor or give me information as to how to contact the service manager. I say, if you are in the luxury item market, you need to have that level of customer service. I think either a class action suit or a social media storm should get Thermador’s attention. Also, remember to research a company service record before purchasing anything.

I purchased a suite of Thermador appliances for my kitchen 6 years ago. You get a better deal when you buy an entire brand. Even though I knew every brand has its strengths and weaknesses I gave into the salesman’s pressure and the better pricing. Never again! A rookie mistake. The only appliance from Thermador that has performed well is the dishwasher. The ovens take forever to get to preheat and even when the alarm sounds that it has reached temperature it’s not even close to the set temp. I had to buy a thermometer to put inside the oven to gauge when it was truly at the desired temp.The fridge door has never closed properly and it leaks on my wood floor. After install Thermador customer service said my concerns were “customer preference” and nothing faulty with the fridge or freezer. The ice maker makes weird ice and it takes forever. Now the entire freezer quit freezing and the repairman suggested I replace it with a Sub Zero. I paid $8k for this fridge/freezer and my less expensive built in was twice the appliance of this one. Word to the wise....don’t buy a suite. Buy each appliance in the brand that they are known for and have strong reviews. If misery loves company I am not lonely on the topic of Thermador! Never again.

I have Thermador cooktop, hood, warming drawers and double ovens since 2001 in my kitchen and I have been satisfied but very disappointed that they just keep replacement parts for 8 years and if you need repairs the technician have to search all over the country for a replacement part. Then we decided to have a winter home and they offer me an appliance package from Thermador that it was hard to pass. What a mistake! I think either Thermador make a incentive package out of the defected products or their quality has deteriorated so much that it has been a nightmare.I would never again buy Thermador, I am writing this the morning of December 26, 2019. I couldn’t cook my Christmas dinner because my very new oven wouldn’t work! During Thanksgiving week the double fridge drawers woke up my whole family with its alarm many times during the night and then stopped working for 3 day. These fridge drawers were repaired a few months after being installed.I called customer service and the agent told me that they were having an unusual amount of calls so he couldn’t set an appointment for me. They usually do because “I am an important customer because my whole kitchen is full of Thermador but not today. I guess everyone that used their appliances for the holidays found out they don’t work the way they are supposed to. Also my hood leaks oil, my dishwasher leaked water and my warming drawer doesn’t do a good job. Very disappointed customer. DO NOT BUY THERMADOR.

I purchased a whole kitchen of appliances in 2019. My pride purchase was a Thermador 36 inch gas 4 burner with a grill in the middle. 7149.99 stove alone. The meat probe from the oven was never used until that Thanksgiving when I was going to cook my first turkey with my Thermador stove probe kit. Seems simple right? Put the probe in the turkey, set it and wait for the probe to chirp. Right from the start it gave me a defective code with the probe in. It couldnt be used. Since the fall of 2019 until today Thermadors qualified service techs have been to the house 5 times and are unable to fix it. One and one half years later no resolution. They just decided that they would replace my stove. The replacement is the stove prg366wh which is 1000.00 dollars less. They refuse to reimburse even a fraction of the amount claiming Ive had the stove over a year, even though my call for service was less than 6 months after owning the stove. Ive declined, Im off to court. Somethings are a matter of principle. Bottom line, Thermador is no longer able to support their past reputation. One last thing I discovered during this problem. The parts are made in China, so how do they claim the quality when everything is being made for all at the same sweatshop. Stay away from Thermador. Worst purchase Ive made in 20 years.

I thought I would pay more and receive a better quality oven. I purchased double ovens - Thermador and am extremely unhappy. They both stopped working after about 10 uses. Thermador customer service was useless, telling me I had to get a repair company here before they’d consider paying. These ovens were installed late August 2019! Cannot get anyone here for a week. Do not buy Thermador both because of poor quality and nonexistent customer service.

I purchased a blower with a broken internal motor and Thermador is unwilling to address the problem in a logical manner that would reflect what one would expect from a premium brand. As part of a kitchen remodel, I chose a Thermador cooktop and hood insert. Their blower motor was faulty from the moment I first tried to use it to provide ventilation to my stove. This is mandatory functionality in my state, so it needs to be addressed. It took a while to diagnose it because thermador does not have enough techs in the San Francisco area. They finally (after months) diagnosed the problem as a faulty blower motor. I am still covered under the warranty period. The hood insert is inside a decorative hood. The custom hood was created prior to inserting the Thermador hood insert and blower so that the hood is easily removed and replaced, if needed. However, Thermadors techs are not comfortable with anything that is not standard. I was told by Thermador that I would need to hire an installer to remove the blower, so that their tech could then come and replace the blower motor specifically, and then I would need the installer to return in order to re-install the blower. Crazy!This results in my having to set aside 8-12 hours minimum across three separate days (because of service windows. Thermador alone has a 4-5 hour service window) AND having to pay 3 times what I would need to IF Thermador (a) could have done the whole job themselves OR (b) IF Thermador would have allowed the installer to do an a simple warranty exchange of the entire blower (as opposed to just the internal blower motor mechanism). I am using an installer who is authorized to do Thermador warranty exchanges. Thermador would rather their customer spend tons of money and time remedying a situation that they could have prevented with proper quality control processes than standing behind their product. I would expect much more from a premium brand. To me, this is not premium and I would recommend that others spend those premium dollars on true premium brands, such as Miele.

We did a home remodel in 2005. I spent approximately $11,000 on my fancy Thermador range (I know, crazy, right?). Anyway, this was supposed to be my once in a lifetime dream kitchen. This range cost more than my first 3 cars put together! Long story short, in 7 years the oven has gone out 3 times and 2 burners once. The cost for these repairs? Over $3,000! The company has exactly zero interaction with customers once theyve purchased, and absolutely zero accountability. I could cry knowing how much money I have wasted on this thing. I cant afford another stove. Can you imagine throwing out a range you have $14k invested in? We had a 4 hundred dollar oven that lasted the first 14 years of our marriage. We then sold it for $200! Thermador is the worst company I have ever dealt with in my entire life. They do not care about or stand behind anything they sell.

We are really impressed with our new dishwasher! It is well designed in many ways. Our old DW had a small third top rack, like this one, but the rack in the old one was too shallow to hold things like our frying pan spatula and was fairly useless. This rack holds those utensils nicely and has a super silverware holder built in, so we removed the silverware holder from the lower rack, which makes more room in the lowest rack. Which brings me to another impressive feature. This dishwasher holds a LOT of dishes! The slots are very close together, which made me wonder if there was enough room for the dishes to get clean, but it does a great job of cleaning, even though I follow their recommendation and do NOT rinse my dishes. If you worry about odors like I did, when you shut the door, it REALLY closes tight, so the dirty dishes do not smell up the kitchen. As a final note, the cycle is quick, and the default energy-saving drying works so well that even the bottoms of my coffee mugs, which always used to have a small amount of water that I had to dry by hand , come out completely dry.

We have a Thermador gas oven with griddle top. The non stick coating peeled after one year. They refused to back the defective griddle. Customer service extremely rude! They put you through many tasks to get a file number. Fan on oven is also very loud. Save yourself some headaches, DO NOT Purchase Thermador!

We purchased all Thermador Equipment for a kitchen remodel. After two weeks the refrigerator handle fell off our $9,000 column refrigerator/Freezer, then a couple weeks later the freezer handle fell off too. I contacted Setzers (who I bought the equipment from here in Jacksonville FL) who contacted the repair center. This was in Mid February, and after several emails and calls it is now Mid May and still nothing! I also call Thermador who really didnt seem to care that their equipment is falling apart. I spent over $20,000 on Thermador Equipment, you would think they would have been somewhat concerned! Im still working on getting these handles put on but I would not recommend getting Thermador. I will never use them or Setzers again!

I bought a Thermador refrigerator (T360T810NS) in August 2014. It cost almost $8000.00. As other reviews have stated, it is noisier than I would have liked but that was tolerable. However, in May, 2019 (less than 5 years of service), the temperature sensor for the ice maker went out and had to be replaced ($420.00). Then it was determined that it was not the problem. It would have cost me another $500 to figure out what it was so I decided not to fix it. However, my major disappointment is in the response from Thermador when I tried to contact them. The people on the telephone were nice and did provide an email address after I waited over a month to get a response from the contact email on the website and after other calls. I sent that email over a month and havent heard a word and it did not bounce back. For high end appliances, they should have better consumer service. I will not buy another Thermador product.

Bought the dual fuel range ($15,000), column fridge, column wine fridge and d/w in fall 2016. Oven failed for our first Thanksgiving AND this Thanksgiving. Seriously?! ?Bought a countertop turkey roaster (thank you, Costco!) that saved our holiday. Have had SEVEN service calls - our THIRD defective computer board is being replaced this morning. Hinges replaced on main oven in June. Angry does not begin to articulate my feelings about this sham company. The last customer service rep was beyond rude - after holding 15 minutes to reach the rep and explaining our unacceptable situation, the rep said, I dont know what you want. What I want is a $15,000 oven that is one year old to freaking WORK!! Do not waste your $$ on these appliances. Buy good looking cheaper ones and replace as needed. And dont forget to buy a turkey roaster! They are still on sale at Costco!

I have had a very disappointing experience with Thermador and apart from keeping an induction cooktop since my granite was already cut! I returned all of my other Thermador items. The dishwasher (included in a buy +2 appliance package) independently measured as high as 70dBA vs. the advertised 48dBA. The 30 micro/oven wall combination came (twice) with a misaligned oven door. It was confirmed to me, after the fact, by a Thermador customer service person that Thermador is actually shipping ovens with a known defect that supposedly has an easy fix of replacement hinges. The issue is that NO ONE seems to know this! Not the Tech nor the appliance store. So +7 hours and 3 technician visits later (with minimum of 2 weeks between visits as I as told there are ONLY 2 techs that service the entire Austin, TX metro area). I am done with Thermador. I live in fear that should I have ever have a maintenance issue with the induction cooktop I have a 50% chance of getting the technician that was rude, condescending to me, my contractor, my designer and carpenter. So let me get this straight -- THERMADOR, you want me to pay top $$$ for your appliances. Chances are they may arrive defective. No one will know how to fix them (who wants a new $5000 appliance to need to be fixed anyway?) and on yeah, have to wait +2 weeks for a technician to come into my home and insult me. It doesnt get any worse than that. Thermador if you are reading this - shame on you!!! Perhaps you need to take a page from the KitchenAid playbook on how to treat your customers that are spending a ton of money on your over-hyped products.

Microwave wave generator broke for no apparent reason after 3 years of moderate to low use. It cannot be fixed so the microwave unit is worthless now. According to Thermador there is no way to replace just the microwave. What?????? So they want me to spend another $6,500 to replace the whole unit????? Total BS. I will never buy another thing from Thermador even again. This is pure extortion.Just FYI - you can buy the current built-in microwave ($900) alone and rig it to fit in the space of the old microwave in the tower. The faceplate (another $350) is different and were still working on getting to look as good as the original, but at least we dont have a big unfinished hole in the wall over the oven. It still cost us $1,400 total by the time we were done which is also a huge amount just for a microwave. The whole experience was total crap. Never again.

Thermador KBUDT4850A10 - We purchased this $7,000 refrigerator for a kitchen remodel. It came with a 10 year warranty. After a couple of months of use we noticed that the ice in the ice maker bin was melting and freezing back together in a large clump. We placed a service call only to be told that this refrigerator does that and there is nothing to fix- it is a design flaw. We have put up with this flaw for the 6 years we have owned this lemon having to dump the ice maker every couple of weeks. Now we have a dent in one of the stainless steel doors. I purchased a replacement door skin for over $700 and placed a call to the support line for help with the install. I was told the only help they could give me was a rate of $129 for the service call and $129 per hour for the repair. I asked for a schematic for the door so I could do it myself and they again refused to help or supply the schematic or repair instructions. I am sure I can figure out how to install this part without their help but it would have went a long way to show a little customer service.

We purchased the 48 range and microwave among other Thermador and Bosch appliances and weve had nothing but repair bills. Weve spent thousands of $ getting this junk fixed. Were even having the same thing go wrong multiple times. Im really disappointed in the brand and would not recommend it at all. Im writing this now because I have to get the microwave fixed for the third time. Warrant, sure, good luck with that. Youre still going to pay up.

Thermador Professional Range - This product came with the house I purchased. It is not self-cleaning. And the light bulb in the oven is almost impossible to change. No clocks or other desirable electronic features. All in all, I plan to get rid of this as soon as I can.

I purchased the Thermador wall built-in ovens (SCD3022P) in 2003 and I am replacing the oven control panels for the 2nd time. The oven digital read out is gone for both ovens. First replacement was just after a year, after putting up a fuss managed to get it replaced under warranty. Now the 2nd unit ($333 + tax & installation) has faded out a second time and Thermador is unresponsive. We certainly did not expect this from a Thermador product. Based on this experience and Thermadors unresponsiveness I would not recommend the Thermador product.

We built our custom home in 2007 which was completed January 2008. We were living in California and spent five months out of the year in our future retirement home in Washington State. In 2014 we sold everything in California and moved permanently to Washington. In 2014 and 2015 we spent nine months of the year in Washington and the rest traveling and in Portland. My control panel went out on my double Thermador oven three weeks ago. I contacted Thermador and requested that they give us a discount on our oven part as we were not here using it as we lived in California and were not retired yet. The management told us that it was too long since it was installed. This doesnt sit well with my husband and I at all. We have had Thermador products for the past 35 years with a double oven and single in California as well as a stove top. We WILL NEVER BUY FROM THIS COMPANY AGAIN. This oven cost almost $4,000. The appliance people who diagnosed the problem had a terrible time finding this part. This is not acceptable either. Thermador is not a company that we will recommend to anyone with the outcome of this problem. Their management SUCKS.

My Thermador dual-fuel range has never worked properly. The oven will not heat at the same time as the griddle, despite repeated service calls. For the second time, the oven will not heat above 200 degrees. Today, I was stood up by their authorized service dealer, Appliance Masters. I took off a half day of work but just received their message saying they cant come during that time.

The following information is based on MY observations pertaining to the new Thermador kitchen appliance product line (range, microwave, oven and dishwasher) that we purchased in March 2019 and had installed in our home in May 2019. The six burner range with a grill is beautiful and works as designed to work. The microwave has a timer function that you cannot use because the panel light times out thereby cancelling the timer you set for cooking needs (I’m told this is a design function that cannot be changed due to energy-savings guidelines). You have to press six (6) button options before it’s set and starts to warm up a cup of water or other warming/heating needs. There is no distinction in the sound coming out of it whether set at the lowest (1) or the highest (5). The volume control, while set at its lowest setting (1), is so very loud and can be heard throughout the entire house (I’m told this is a design function that cannot be changed).The oven works as designed to work, however, the volume control is similar to the microwave except in REVERSE; the sound is barely audible while set at the highest setting (5) which means you must remain in the kitchen to hear the timer go off indicating your food is ready to be checked and come out of the oven (I’m told that they’re working on a design fix due to consumer feedback and it could take several months to correct). The dishwasher manual encourages you NOT to rinse your dishes but to scrape the food off and allow the sensor to regulate the cleaning mode.Since it uses a condensation heat mode to dry your dishes it never seems to completely cool down and dry out inside the unit so the remaining food on the plate starts to decay and smell foul when you open the door. I had to purchase an old fashioned timer to set on the kitchen counter for cooking timing purposes, and warming up a midnight snack or a cup of water for tea in the morning are a thing of the past unless I want to wake everyone in the house up.

I recently purchased a Thermador double wall oven. Since I was replacing an existing Thermador double wall oven and needed the same size, I did not check the reviews. My mistake. The ovens do not properly heat, so I contacted the store where I purchased the ovens and they came and checked them out. According to Yale Electric where I purchased the ovens, I should not expect the ovens to be at temp when the ovens register that they are at temp. I was told to preheat for a half an hour before using. Even when I do this, the ovens do not properly heat. Second issue is with the door venting system. The vents are just above the window, and while you cook, splattering can seep into the space leaving you with streaks and food on the inside of the glass. There is no way to clean it. I would not recommend purchasing a Thermador and regret my decision to do so.

I recently purchased a Thermador dishwasher to replace my previous Thermador dishwasher that I had owned for approx 15 years. My previous dishwasher was a 48 decibel and extremely quiet. If standing next to it I could not hear it, in order to hear it I had to put my ear right next to it. This new dishwasher is very loud. It says it is a 48 Decibels, but it is so loud I can hear it in the next room. I am so disappointed in my new dishwasher. When I talk to the rep who sold me the dishwasher he said that I should not be able to hear it and that I should call Thermador and that they would take care of any issues I had. I called and they sent out a technician. The Tech YES indeed that is loud and not normal. He said that he was going to check with the company because it sounded like they did not insulate it or built correctly. He called me back a few days later to say that there was nothing he could do to my dishwasher and I should call customer service. I called customer service and they were NO help. I did everything that they asked. I uploaded a video with my invoice. They said I would be contacted. I was never contacted, I had to contact them several times. Finally one customer service rep said that they would replace my dishwasher and that I would hear back from them in 24 to 48 hours. They never called me back, after a week of waiting I called them, only for them to tell me that they were still working on it and they would call me back. Customer support has been giving me the run around since April 27th. The sad part about this is that the reason I bought thermador is because 15 years ago when I remodel my kitchen I purchased a matching set, 48 professional range, Hood and dishwasher to match. This is why I stuck with the same brand. But now I say buyers beware of this awful customer service. They will not be helping me with my dishwasher. Instead all they did was just extended my warranty. How is that going to help my loud dishwasher? I will not buy Thermador again and in the next couple of years when I upgrade my range and hood it will not be Thermador! They just lost a $20,000 sale!! I will for sure be returning this LOUD dishwasher!

It was a good size for me because I live alone, but if you have family members I recommend a bigger one. However I found it useful and very spacious for my personal needs. It worked fine like any other freezer. The ice machine worked just fine as well and I never had any issues with it. Overall it was perfect for me. I do not care much for the way a freezer looks. The freezer though went perfectly with my kitchen and fit just right with the counter tops. I believe I paid a fair price for it. I also thought that for how long it lasted that it was worth the price and the time it took to install it.

In designing our custom kitchen we wanted a separate refrigerator, freezer and wine cooler that is counter depth. Thermador was having a sale and we took advantage of it and saved several thousand $. They work great, stainless steel looks great and is easy to clean.

Thermador appliances are for sure sleek beautiful appliances. My experience with delivery, product reliability, service and customer service is/was not so good. I have purchased a dishwasher, range, range hood, and refrigerator. Ive had these appliances for about 1 month. Delivery: Three dishwashers were delivered to my home as each was damaged.Reliability: The refrigerator just flat out stopped working within 3/4 weeks. Service in my area is hard to find in my area. The appliance service from the purchaser was supposed to be wonderful, however, not so much for Thermador. Its been almost 2 weeks now, no fridge and Thanksgiving is in 5 days. Very frustrated with no callbacks and having to chase service provider. Breakage: The range door, upon moving into place, simply came off. Im unsure the motive to have it work this way, please beware. I do wish that my experiences were better, they are beautiful, however having appliances that are ready to install when delivered and in working order is much more important. Good luck.

Purchased 7 Thermador appliances and installed them in Jan 2008. Freezer column quit in Mar 2013. Thermador had me call a repair service. 4 trips to my home and he was unable to determine what failed. Thermador said I needed a 2nd opinion and gave me 2 services to call. 1 did not even service Thermador and the other did not service my area. They have no one else to call so deemed my freezer unrepairable and offered me a $1000 discount on a new one. It is just over 5 years old and they have no one to fix it so they want to charge me for a new one?I emailed the regional manager for the NE and that has gone nowhere. 3+ months and no freezer, no support, no repair service, and they want $2100 to replace what they cant service. If the luxury items they sell are not going to last, then they should at least have repair service to support their poorly manufactured products.

When we renovated our kitchen 6 years ago we got all Thermador appliances. The dishwasher has since been replaced (after 4 years and over $1,500 in repairs that lead to nothing), the double ovens work but I cannot read the digital display that shows the time or timer. This has never worked since day one and no matter what the technician tried to do, it didnt fix the problem that area just flashes. My favorite (tongue in check) appliance by far is the fridge. After about 8 months the left door suddenly wouldnt close. We discovered the plastic sleeve that rolls in when closing and out when opening kept buckling and we would have to smooth it over with our hands in order to close the door. Try having anyone under 5 feet do that every time they open the fridge door. This has been repaired 4 times. Presently, the door does not shut again, the fridge turns off every night so we wake to a warm fridge and turns itself back on once we start opening the doors in the morning. The ice maker also stopped working last week. Technician is coming today. I cannot tell you how excited I am to hear what will need to be done and the cost to start the process to fix the problems.If history repeats itself, I will spend a few thousand dollars trying to repair what is wrong, only to discover that I will need to spend more money to try other fixes... since the ones we have done are not working. If you are thinking about buying a Thermador... DO NOT DO IT. Unless you are the kind of person that enjoys throwing money out the window and dealing with a service department that loses interest in you the second you buy their product.

Bought a model T48BD820NS10 side-by-side refrigerator in August, 2015, along with a full kitchen set (DW, Oven, stove). A few short months out of warranty the ice maker seized up and would not work. The entire ice maker unit, including electronics, needed to be replaced. $800 later we are EXCEEDINGLY unhappy. Repairman said “I can’t even count the number of units I’ve replaced”. Went on to say they are made by Whirlpool and if replaced in a Whirlpool unit the cost is a fraction of the Thermador. He noted that the higher priced brands cost a lot more to repair. Just the two of us using the ice maker and neither use ice in our water and we don’t drink sodas. Shame on us for buying Thermador... and never again.

My range is 4 years old. Finally called Thermador directly and they confirmed what the repair person told me. Once you turn the oven to a certain temperature you cannot adjust it, no turning down that pie thats been in for 15 minutes. You have to turn the oven off and let it cool down. And you cant leave the oven door open or else youll burn out the board that sits at the top of the opening. BIG PROBLEM for me. Cant believe that my $7000 stove doesnt have this feature. Love the burners though.

The double wall oven is 2 years old and very seldom used. When using the upper oven, the probe light is on. I could not set the temp of the oven as the probe was primary. We never used the probe in any cooking process. An authorized tech for Thermador came and narrowed down the problem to be the probe element of the motherboard needs to be replaced. The cost range is between $525-775 to repair both. Thermadors response, It is not under warranty! The tech made an interesting observation when he opened the oven door. Is this a new oven or do you not use it much? Never again will we purchase Thermador.

If the other 300+ poor reviews dont deter you, perhaps this one will. I purchased a 6 burner range top from Pacific Sales along with a double convection oven. Out of the box, one of the burner keeps clicking and sparking. I phoned Thermador customer service immediately, they gave me an authorized tech. I called, he came and determined it must be a spark module problem. He returned to basically disassemble the entire stove, replacing not only the spark module, but wires as well. Took over 2 hours of trying to figure out the problem That didnt work. I felt I had the right as a customer to not have my new kitchen torn apart to figure a problem that lies with the manufacturer. I called and wrote to supervisors to evoke lemon law. No, they tell me that I needed to allow them 3 to 4 times to willy-nilly take apart the range and not figure out the issue. I rejected this. After 2 weeks of letter writing, emailing, and phone conversations, I agreed to let them do another repair. The tech they sent has been here for over an hour as I write this review, still trying to figure out the issue as if my stove is some sort of test for the tech. Really Thermador? Im just waiting for them to make good on their promise of replacing the range. Oh the tech they sent just knocked over a part and scratched up my brand new cabinet.

The device is a decent size and fit the area we had for it. It didnt take much to get it in the right position for it to fit snugly. Very good performance of the device. We have had no issues with how it runs and we use it constantly. Only once have we had to unplug but that was during a power outage. Very nice looking machine with some nice trim details. This looks like a quality appliance and would help the looks of most any kitchen. I have enjoyed this refrigerator immensely and really like the brand and functions. If youre in the market you wont go wrong with this one.

I have 3 high-end Thermador appliances, 48 refrigerator, double wall oven, and induction cook top (had a dishwasher, but sent it back in first month after owning it). All three items are a piece of crap, Thermador customer service (if you can find them) is the worse I have ever experienced. All 3 appliance have never work properly, customer service is horrible to deal with. All their info on their website for service is incorrect. When you call them they are arrogant and rude! Dont even buy Thermador!!!

I have a 48 inch professional Thermador Range. Model # PG486GEBS/12. It came with the house when we purchased it. The house was new construction in 2007. Since the first year that we have had it, it has broken 14 different times and we have spent nearly $8,000 repairing it. The burners have broken a number of times. They wouldnt light at all. Ive replaced the simmer kits at least 5 times. The oven has also broken at least 5 times. Needed spark modules. Then there was the oven door latch that locked itself 4 times. Ive needed control board kits at least 2 times as well. Its a dual oven. It would turn itself off and not heat or it would not ignite at all. The burners on top would short out all of the time. I work full time and if we use the burners or the oven twice a week, that would be a lot. I finally got wise and called Thermador and they were awful and unhelpful. Last year, they did replace the parts for the burners for free but it took months for me to get them to actually send the parts. I had to provide more documentation than the Warren Commission had on JFKs assassination. This time around, the oven is broken again and needs an $800 repair. They offered to send me replacement parts for 50% of the cost, even though we have had nothing but problems. I declined their offer and am ripping this piece of garbage out of my house. They do not stand behind their products and the people that repair this appliance have stopped selling Thermador products completely. They look nice but are garbage. Do not spend the money on their ranges.

We have now had our unit for 2.7 years now! I wrote about our numerous oven problems regarding faulty control panels previously. We are now waiting for our 5th oven control panel and just completed replacing the control panel in the microwave. Thank God we have a home warranty policy because something breaks on this unit at least every six months. I am 60+ years old and have owned many brands of appliances. This is by far the most unreliable brand I have ever owned.

We purchased Thermador double ovens for a brand new custom kitchen about 13 yr ago. We called Eatontown appliance of Eatontown NJ for service since we purchased the ovens there. It was $100 service call to inform us 2 days later that they cant get the parts as Thermador no longer carries them. So I called Thermador itself and they were very polite but totally unapologetic. You might be able to get them for a parts store on Internet (did not work). So unless you plan to throw out your ovens if you have a or any Thermador product I recommend you buy some other product. Eatontown wasnt much help either unless you want new ovens. Definitely not from them.

We bought this 36”, 6 burner stove new From a local appliance store. We have had multiple calls to have repairs made. 4 times for gas leaks, not a great experience, 4 different occasions. We have had to have two igniters replaced. I also had to have some control unit replaced after a pot boiled over and shorted out this element. That cost us $849. Now with the oven never heating to the desired temperature, and servicemen saying there is nothing they could do, the oven just won’t work at all. The parts to repair it are$2650 without the service call and installation. We paid over $5,000 for this piece of crap. After contacting Thermador, they offered me $ 200 off on parts. A range is suppose to turn on heat up and bake, cook as needed. What a waste of money and terrible customer service! Don’t buy one!

Our 9-month-old Thermador T36 fridge stopped making ice--the water filter had expired. Now I have a choice of buying filters from Thermador for the rest of my life or bypassing the filter by buying a substitute filter--for $45 (plus shipping and handling, of course)!

Remodeled kitchen and bought new Thermador 48 dual fuel range. I really like the griddle and make pancakes every Sunday on it. However, I did not expect the oven to be so noisy. When I preheat the oven, before it reaches desired temp, the really noisy fan comes on and stays on until long after I turn off the oven. I bought quiet DW as well as a quiet washing machine. It didnt occur to me that an oven could be noisy. It is impossible to have a conversation in the kitchen vicinity or listen to the radio when the oven is on. That obnoxious fan is just too noisy. Its annoying enough that Id never buy a Thermador again.

The size was ok, enough for my family. We had used it for three and a half years but we have to buy another one as we changed our apartment. The products performance was very good. We were happy to use it. It did not use much electricity which is extremely important for my family. The product appearance was nice. It looked very expensive and stylish. My friends always told me that they also like how it looks. I liked this refrigerator because of its value. We were happy to use it.

36 pro range dual fuel 6 burner stainless - In the last 4 years we had 2 very serious situations with regards to Thermador ovens. The first incident was in a former home of ours where we decided to use the self-clean mode which we have had a lot experience with other brands in how to use a self-clean mode. After about 25 minutes the glass exploded sending glass throughout our kitchen. Had we not been at home, the oven would have continued to operate with the high risk of a fire. We moved to a new condo which had another Thermador oven. We put the oven on to preheat and again after 25 minutes a fire started in our oven caused by the heat sensor incorrectly reading the temperature. Thermadors response to this leaves us with the impression that they dont care about issues with their ovens even if it means that a dangerous situation could occur.

We purchased a Thermador Pro Harmony 36 range in 2010 and have been disappointed with it ever since. It was purchased as part of a kitchen remodel package and all 3 Thermador appliances purchased have been replaced over the 7 years we had them, except our oven which only performs sporadically. The griddle stopped working after a year, the circuit board has been replaced, the burner ignitors have been replaced, the broiler function no longer works and the oven door hinges no longer work to keep the door shut. We literally have to push a stool up against the door when we use the oven to keep the door closed. Thermador says they no longer make hinges since the oven is discontinued. And, they couldnt even provide me the name of a parts company to order new hinges. Apparently the hinges are no longer available, anywhere! They are worthless! DO NOT BUY THERMADOR!

My very expensive Thermador wall oven has been giving me an F-34 error code. When going online, I see we are one of many consumers experiencing the poor quality of this companys product. As frustrating as it is to need to call out a repairman, even more frustrating is that with so many of us having the issue, the parts are no longer available (or were ever available?) to fix the error. I expect a couple hundred dollar oven to be considered disposable but when you spend several thousand on what is suppose to be commercial quality, you dont expect to have to replace them in a few short years.

We installed a 36 gas range in Feb. 2014. We have been remodeling our home for the past 2 1/2 yrs. and finally moved in a month ago. We have already had to have a repair service come out twice and he informed me we would become good friends. The range will not turn down low enough to simmer and the constant on & off of the 2 simmer burners is annoying. I dont know why we didnt look at reviews somewhere besides the thermador site. Silly us. The good news is that we have only one more repair to go and the lemon law kicks in. Both repairs were 2 different issues so well see what happens next. Anyway, dont be like us, DO YOUR HOMEWORK FIRST. So far Thermador has been nice to work with, well see if that continues.

12 years ago we redid our kitchen and installed premium appliances including the Thermador double wall oven C302. In that time the oven has performed well but required 3 expensive service calls to replace the relay board to a tune of $500 per repair. Recently, the part needed replacing and I used Thermadors official repair company, booked on the Thermador website. The initial estimate was $646.00, dismayed but determined to repair it (after careful consideration of replacement cost), I forged on. At the end of the service call another $21.00 part was needed, another service call. $181.00 in labor costs to install a $21.00 part. Multiple convos with company, no willingness at all to reduce cost.

I installed a 5 burner Thermador luxury optioned gas cooktop around 24 months ago. After repeated expensive repairs, scary operating issues and very poor customer support as so many here already reported, this cooktop was slightly modified and plopped into our outdoor poolside entertaining area. At least it couldnt burn anything serious down to the ground out there. Like our house.. The burner ignition problems started after a few months. Followed all the advice in the manuals and from Thermadope call center zombies; tried to arrange service calls, different techs came out several times over the ensuing months and replaced ignition modules and other parts. The appliance just kept failing to operate. After enough frustration, I bought a cheap Chinese gas cooktop that had great reviews and swapped the Thermador clunker out. No problems with cheapo cooktop at all. Ever.Before I chucked the Thermador luxury boat-anchor into the recyling bin, I thought, what the hell, I’ll try to repurpose it. First thing I did was measure the temperature inside the cooktop while a couple of burners were on for about 20 minutes. Incredibly, it was running over 150°C inside where the electronics were located! Even if Thermador used high-temperature military or space grade components, it was still WAY too hot for any electronics to survive in there very long in those conditions. I waved goodbye to any hope of salvaging a normal operating cooktop with a Frankenstein electronics transplant. So, I removed all the cooktop electronics and wiring in a few minutes with some wirecutters, plopped it into the old cooktop opening place by our pool and now use a dollar-store butane igniter to fire up my castrated ‘luxury’ Thermador cooktop. Having it by my pool makes me look a lot richer than I am! ????

Our 12-year-old daughter pushed the preheat button on the display panel of our Thermador oven, after which the entire front pane of glass in the top oven completely shattered into tiny little pieces (several fell on her but luckily she was not hurt). We called Thermador and they will pay for a diagnosis from a local repair company, then let us know further once they receive the diagnosis report. From what I know about glass, it seems to have a malfunction from the tempering process when it was made, so it should be covered completely by them for being defective...guess well see...

At what point do you help intervene to get Thermador to recall their piece of junk ovens? There are over 220 complaints on your website about the fact that the ovens overheat and shut off during cooking with the various error codes. I have had F24 and F25 consistently for the past 10 years with the display panel, 2 sets of hinges, and the broiler element all having been replaced by me. I would really like someone from Consumer Affairs to look into these Thermador touch panel ovens. Mine is the c302, for which I spent over $4000 on.

I have a Thermador Professional Oven purchased in 1995. It still looks like new but the broiler and the cleaning functions failed because of the failure of a 5 button switch on the stove front. This switch is no longer made. Thermador says they are not legally responsible to carry the part after 10 years. The fix seems simple but cant be done and Thermador has washed its hands of finding a fix. This seems to me inexcusable. Dont buy Thermador.

We recently purchased a Thermador oven and paid over $10k for it. It has been cooking very unevenly - undercooked on one side, burnt on the other. The burners also function unevenly. The process of getting it serviced has been a nightmare. Thermador, through Bosch, has been unresponsive, inflexible, and unwilling to resolve quickly. Weve had three service calls and the oven has gotten worse. Charles ** is our rep at Bosch and had been ineffective, and Ferguson appliances in Dallas was the showroom and has been unresponsive. Terrible, I would never recommend this to anyone.

When choosing a built-in refrigerator, we considered the Sub-Zero and Thermador. We went with the Thermador because the design was similar to Sub-Zero and it was less expensive. I find the Thermador terribly noisy. In the kitchen, I feel like I am in a giant fish tank and turn on music as often as possible to drown out the sound. Its been a huge quality of life downgrade. As soon as we can afford to replace it, we will!

My brand new $4000 Thermador double oven does not operate; I must flip my homes electrical breaker to turn it off; and I have waited 20 days to have it repaired or replaced. It is noon on December 23, 2016 and both the Thermador customer service line and the Bosch Home offices are closed. The product does not function; the repair person they sent was not helpful and wants me to wait until January 3, 2017 for a repair, and I cannot talk to anyone but an after hours messaging center about my non-functioning oven a day before Christmas.On December 3, 2016, my family tried to use its new Thermador double oven (Model ME302JS/04) and received an error code (118). We called to the customer service line for help and they failed to send a technician. We called again, but could not get a technician until December 23. When the technician came, he did not have the necessary parts - despite contacting the company weeks earlier and giving them the exact error code for the problem. The next available repair slot is January 3, 2017. The product does not fulfill the warranty of merchantability, fitness, or any general warranties; the customer service is ineffective; and the Bosch-employed repair organization is slow, unprepared, disorganized, and unhelpful. This company has no sense of urgency about a major household investment.

After reading all the reviews of others who were also misinformed as I in thinking that buying an overpriced Thermador appliance would be providing me with at least a reliable product and some form of customer service. This confirms that Thermador is not all that it thinks it is. I also attempted via email to contact the CEO of Thermador. I have wrote several emails/letter to Customer Service and its like I dont exist. My Freezer/Fridge unit was purchased 2017 and within a month I has calling for a repair and it has been ongoing issue. I have to treat my $10,000 freezer as if owned a 1920 ice box freezer and manually remove everything and chip out the built up ice. This is the sacrifice I need to do so that I can maybe enjoy ice when it decides to produce some. Thermador has decide to abandoned their customers so we can make sure that we can share our experience with as many Thermador potential customers and save them from also being mislead. Word of mouth (internet/social media) is very effective. I am very interested in starting a Class Act Suit against Thermador. **

The oven self-clean never worked. I am going on my 4th ERC mother board. Ive replaced sensors, cooling fans, thermostats. Thermador refuses to take responsibility for this product that never worked properly. Currently, its not working again and they want me to pay to have it repaired again. Im so disgusted. That oven was $7,000+. If anyone wants to start a class action, I am in!

We had our kitchen completely renovated in 2007. We installed a complete spectrum of Thermador products: Pro Grand Dual fuel range, dishwasher, refrigerator, microwave, warming drawer and wall oven. This week, we will have our eighth repair visit. The range (4x) has been worst but the MW and the refrigerator have also failed. The failures have been the same as the other ones listed below, including the side oven heating element explosion. Do not buy Thermador. Interestingly, my detailed email complaint bounced back to me today as undeliverable, yet I got the regional managers name and address on the Thermador website an hour earlier.

We bought expensive Thermador double wall ovens about fifteen years ago. They are in perfect condition and have always worked perfectly and accurately until the other day when the knob that controls the upper oven broke. Now the oven cannot be turned on or off and Bosch/Thermador says they no longer have any parts available for the CT 127 or 227 series. So a terrific oven has to be torn out and replaced for lack of a $10 part. If anybody knows of an available knob, please contact me.

Updated on 11/03/2020: We bought a package of appliances for our home and because of past experience (20 years ago) with Thermador we decided to go that route again. It was a huge mistake as Thermador quality and customer service are far different now. We paid about $13,000 for the range and it has not worked since being installed. Had a service appointment scheduled which was three weeks out. When the date came no one showed up and they conveniently said they showed no appointment in their records. This caused another 3 week delay. Guy finally showed up today and once again he said he had to order parts and will schedule an appointment to install the parts. We are now at 2 months without an operating range. I strongly recommend anyone looking at Thermador, Subzero or any of their products to rethink it. These people are difficult to deal with, have next to no customer support and they could care less about their companys failure to take care of its customers.Original Review: We remodeled our home and used Thermador products. We originally had a Thermador range we build home the home 22 years ago. That range was pretty problem free. We bought the same type of model as well as a subzero refrigerator and other appliances. We just moved back into our home and tried to use the ovens. They failed and are not working. Called Thermador and they said it will take 3 weeks to get anyone out. No sense of urgency and next to zero in support. I would never use their products again and will certainly never recommend them. To expect someone to wait 3 weeks is insane.

We purchased the top of the line model stove and have had issues with the baking for 6 months. When repairman finally got it working, 3 visits, it turns out the motherboard had failed. He agreed that this part should not be failing on a $10,000 stove. Calling Thermador was of no help at all. Their warranty motto of we stand behind our products is a complete sham. Very dissatisfied. Go with Wolf instead. We say that coz just by looking at the consumer affairs complaints for Thermador, you cant even compare almost 400 complaints to a handful for Wolf. We wish we would have not chosen Thermador!

Thermador -Unless you enjoying seeing F-34 codes on the panel, do not buy! Their products are suppose to be a higher end brand of appliances and the cost goes right along with that. I have a Thermador built in double wall oven. I cannot tell you how many control panels I have had replaced at $486 each plus labor! Tack on the relay and touch panel replacements, Ive clearly spent more on the repairs than the outrageously priced oven. I had an authorized Thermador service company here. After following the advice of THERMADOR tech. (who was on speaker phone,) they decided to replace the control panel. That was done but it did not fix the problem. So now trying a display panel BUT once an electronic part is opened it cannot be returned. So $486 down the drain. When panel was connected something happened with electric and everything went out. Now they say I need relay, control and display! NO THANK YOU!!I have never written a negative comment on any appliance before and probably would not have bothered with this, but the poor customer service was worse than the actual horrible oven. When I called customer service, I can tell that she was not interested in what I had to say. All service call copies were emailed to the email address given with a case number she gave me. I followed up 3 days later and of course they said customer service gave me the wrong email address. Back to square 1. No working oven, in the middle of a pandemic with a family of 6 and only a cooktop and microwave. Thank goodness my cooktop is a Viking. Never had a service call on it. I am purchasing a new wall oven. I would love to drop this off at Thermadors doorstep. Purchasing a new oven. Needless to say it will not be a Thermador.

Replacement part of oven sensor no longer available which makes the double ovens non-operational when it senses a problem that usually does not exist. All other parts of the oven work and it is poor customer service to leave a total replacement as the only option. Built-in oven replacements amount to thousands of dollars. I cannot in good conscience recommend a company that said they are only liable for the parts for 7 yrs. This is Thermador using Government Regulations to provide poor customer satisfaction and quality control.

Since installing my new kitchen two months ago with the Thermador package of appliances I have had TWO major problems.1. After having the appliance taken out of the box and install (plugging in) my refrigerator, neither the fridge or freezer got colder than 70 degrees. I called Thermador and they walked me through steps to resolve the problem but to no avail. Thermador proceeded to refer me to two contracted repair services on Oahu. In the meantime I called the Authorized distributor (Servco Appliance Company) and informed them of the problem. They were able to expedite the service (and that was a week later). The service people came out and pushed the same buttons as well as read the manual, coming to the conclusion that my refrigerator was not working and would have to order parts...not having any idea what part! The next morning I got a call from the service company and was told the same thing and was told they would have the parts expedited and it would take 5 days to come in. In the meantime I called Servco and demanded that they get me a new (in the box) refrigerator. FIVE weeks later while waiting for my New refrigerator I received a call from ACE Appliance repair service saying they had just received the parts. I told them to forget it and contacted Servco for and update on my new refrigerator. Eight weeks after the service call, I finally got my new appliance. Now I have noticed a condensation problem on the side of the freezer door.2. Two and one half weeks ago my newly purchased Thermador built in oven stopped working. Error code E118. I must have used the oven 6 times since installing it, the same time as the original frig. I called Thermador again and was walked through the reset procedure (turn the 220 breaker switch off for 5 minutes then turn back on). This had no effect on the problem... it took 10 days to get a service man out here. Again we went through the whole thing again. He called Thermador and he was told E1108 meant a problem with the fan and it had to be replaced. I new that even before he walked in the door. Just google it!!!!!! I am told that NO PARTS are stocked in Hawaii and at a minimum it will take another 2 weeks before he comes out again....That is over a month without an oven and the clock is ticking on the warranty. I would not recommend this brand as they have no credibility.

Purchased high end SMW272 Microwave/roll warmer/oven combination. Digital display went out within first 6 months, replaced every year thereafter at my expense! Now circuit boards not available so I cant see what oven temp. is!! Now door wont close so it doesnt lock therefore no cleaning cycle! This company has lousy support and terrible products!

I have to say that I purchased this range with great expectations thinking that Thermador had such a wonderful reputation; however, I am extremely disappointed in the performance of the larger oven. We had a small dinner party catered, and it would not hold the heat to finish preparing the dinner on her large sheet pans. Ive had problems with the lights not working intermittently, so I decided to replace the bulbs (which the manual states is a DIY maintenance item). This is not a DIY job because you have to crawl into the oven to reach them (there are 2 of them in the larger oven), and in order to do it properly, you pretty much have to remove the oven door. Suffice it to say that I now have to call a repairman to put the door back on. The first and only time I tried to clean the oven. The amperage on the circuit is exactly that specified by Thermador.

I was sitting in my kitchen in March, when I heard a loud explosion... It was very scary. I did not know where the sound had come from. Later, when I opened my Thermador oven as it was on the Cleaning Cycle, the entire inside glass was broken in large cracks. When I opened the door, little powder flakes went on the floor. When I cleaned the floor, little pieces came into my skin. No blood or anything, it felt like slivers in the skin. They worked out in a week. So no serious damage, just hurt and bothered me. I dont think any oven glass should break. It was a very expensive downdraft in the counter island type stove. I consider it a serious safety issue. I called Abt to let them know what happened, I was referred to Thermador and it took many calls back and forth. I offered to send them photos of the damaged oven. But, they wanted a repairman to come. So, I lost time waiting and having a man come to say, Yes. It is broken glass. A repair man came out for no charge from Abt paid for by Thermador. Abt repairman said it was a thermo blast and not uncommon. Later Abt said they would submit a claim to Thermador. The door and glass were not available any longer and no other contact was made. I waited several weeks, called back regarding the claim and was told by Abt that Thermador was doing nothing. End of Story. Abt said that Thermador said my stove was too old. It was 20 years old. I understand things do not last forever, however, should glass explode for no reason and their product should last as long as it is maintained and cared for correctly, which it was.I was surprised that Thermador did not write me a postcard or email or call to say that they didnt care what happened... Too bad. But instead, they took no responsibility for their oven exploding. Never ever said, Oh sorry, just really indifferent. I am writing as I do not think that Thermador stands behind their product. This stove of mine had every bell and whistle and was supposed to be top of the line. I was surprised that I was not offered a small discount on a new stove, or even an apology letter. Their customer service is definitely not very good to their customers and they do not stand up for service or care to the consumer. Thank you for your time and I appreciate it if others were made aware of Thermadors lack of customer service and that also to expect a glass explosion in the oven without warning. Watch out when baking if small children are nearby.

Absolutely stunned at the extreme cost of this and the poor quality of the product. Thermador positions their products as being high-end and good quality, but their products including this freezer are the worst quality I have experienced. The freezer was brand new three months ago but wouldnt come out of demo mode which meant we couldnt use it. They had to send their repairman to come out and take it out of demo mode. He did that and then it turned on but the freezer doesnt get cold enough (meaning liquid ice cream), alarm keeps going of even when the doors are closed, and the ice maker and water system dont work. I called customer service again and they sent a repair guy. He tried some things but couldnt get it all to work so he said he had to leave for his next appointment so suggested we try something else ourself and if that didnt work itd have to be replaced. Guess what? Still didnt work. (And him leaving without resolving it should give you some idea of the customer service support you can expect.) Even after numerous repair appointments, its still not functioning and never has. Its brand new and we have a warranty on it and bought the extended warranty too (since they are so expensive.) Their customer service team has literally been zero help continuing to tell me that they will get back to me with a decision from management within 48 hours. A decision on what? --Whether or not they are willing to replace it or if they are going to send another repair person. Ive heard that line every few days for almost two months. Ive been without a working freezer since it was installed three months ago. After calling to check on the decision, they continue to say they will let management know I called and get back to me with a decision in 48 hours. They are a company that has no intention of honoring their warranties or in providing great quality products like they try to position them as. They dont work, their repair team is not knowledgeable and the customer service team will give you the runaround. Absolutely NOT worth the cost. I will never buy one of their products again.

I purchased a $6250 (current retail price) 30 inch freezer column in 2009 when we built our home. 18 months after installation, the ice maker ceased working. No warranty. The freezer failed to cool 6 weeks ago. The part necessary to rectify the problem was also not covered -- just like the ice maker. We opted not to replace the ice maker, which would have resulted in a $700 charge and we paid approximately $350 to repair the current issue. It is unacceptable, and really borders on criminal, to incur these types of failures on a unit this new at a high end price point. I have an old GE fridge/freezer in the garage that was only several hundred dollars that is still working after 25 years. Shame on Thermador. I have several other Thermador appliances that are suboptimal. The Bosch washer died last Christmas after six service calls. Dont purchase Thermador or Bosch. You will be sorry!

Buy any other brand other than Thermador for refrigeration! Fortunately we only purchased the under counter drawers but 2 motherboards have been replaced and it still is pinging 3 times every time the compressor goes on. First problem- the drawers just stopped cooling - first motherboard replacement after 4 months of waiting for them. Second problem- the pinging that happens when you accidentally leave the doors ajar, once it went off, it would not stop even though closed. Motherboard #2 replaced and the control panel after 3 weeks of waiting. Repair guy left, and now it is still pinging 3 times when the compressor goes on. What a friggin nightmare for $6000 bucks. Should have bought a sub zero or any other brand. This thing is a lemon, and going out of warranty soon- would never buy a Thermador again! A company that does not understand how to do refrigeration has no business selling them.

Puchased my second set of Thermador appliances for a new apartment. The 36 Inch fridge with bottom freezer, came with a door does not close fridge overheats - so its turned off. This is NEW. Instead of giving me a new fridge, they have to repair. Also, after spending $26,000 on appliances you would think that the stainless steel used would match. Dishwasher stainless is glossy and rest of appliance stainless without shine; and it look pretty obvious. Customer service has nothing to say - they manufacture with different providers. What a waste of my money. I do not recommend this brand. Spend your money elsewhere.

I purchased the Thermador appliance package that included the Sapphire dishwasher in 2020. Since day one we have had nothing but problems with the dishwasher. Dishwasher not drying- then after the first use we got an error code, then after the technician came to fix the issue, the floor display stopped working and the dishwasher drying cycle again failed. I had heard from friends that the Thermador dishwasher was no good and now I understand why.... How can a company peddle this garbage?I am requesting a new dishwasher as I don’t think it’s fair to have bought this lemon that never worked from the beginning. Am being told by the supplier- Ferguson’s that we must have 3 service calls before a new replacement can be considered. With Thanksgiving on the horizon I’m already fearful that it’s going to be a disaster. I always stood by Thermador products- but if this issue doesn’t resolve soon- this will be the last time I ever purchase one of their products.

Our refrigerator is leaking water damaging the floor to our apartment. We called urgently to schedule an appointment in New York City and were told no appointments were available for weeks. No one returns repeated calls for help. Would never buy this product again.

ProGrand oven and range - My wife and I bought this range that was a dream of my wifes, which now has turned out to be her worst NIGHTMARE!!!!!!!!! We had it installed in our remodeled kitchen. Looks really nice, but for the most part so does a bookend. The range part works well but the oven is a joke. The only thing it cooks good is our bank account...! The wonderful people at Thermador thought they had better way to light a oven, putting a delay of so many seconds on the gas valve, before it lights... Thus filling your oven full of gas and when it lights, which you have a 50/50 chance that it might, the door on the oven jumps out a bit as it is now lit... For how long it stays going is a crapshoot. If you are cooking a roast that will take over a hour, forget it. It wont relight to keep at temp. But the fun part of it is the temp on the dial shows whatever the temp you set it at! Open the oven and its around 100 degrees. NICE! It is what it is and thats JUNK!We had a company who was great repairing the Wonderful PRO-Grand, new name should be PRO Crap, but anyway the repairman found a missing part in the oven. Called the Company and got the repair tech on the phone, who stated, We do not sell that Part... Now three weeks later the repair company going to bat for me, got the people at Thermador to send us the part. Which in fact they forgot to install at the so-called Factory! Wonderful the problem fixed right?????? NOPE! Installed that part and the oven is still doing the same thing...! Anyway not wanting to see the Nice repairman again for awhile we started using the barbecue as our new oven!Works great keeps the temp right and it only cost $300.00. Pro Grand $6000.00 Plus.... Is there something wrong with this picture????? Now we are getting close to the end of this Saga.....! Bit the bullet and called the Nice Repairman. Was like old home week for the first three minutes, but he got the Pro Grand apart could not figure it out and call the Factory Tech. His name is Mr. Confused. Was told what was happening and he could not figure it out either.....! So the Nice Repairman asked, Why do we need this delay on the gas and light it like the broiler lights? which is right now... Doesnt figure does it.....! DA. Okay, now one great-minded repairman and one confused Factory Tech tells the Nice Repairman, You mean like the Older Pro Grands? Yes, the OLD ONE!!!!!!! Yes!!!! Factory Tech the Old tried and true Lights every time system. Okay, the Confused Factory Tech says... Now we wait!!!!!!! Nice repairman leaves to find out what he needs as far as parts and if he really is right... Yes he was!!!!! Mr. Nice Repairman got all the new stuff ordered and now I have to Open my wallet again to pay the Nice Repair Company...! The cost of this repair was Only $475.80 thus bring up the total cost of repairs to $1065.71 Pro Grands final repair total. Dont waste your time with Thermador thinking they will stand behind the product. The Fact is they wont....! For those of you who dont know this Thermador is owned by Bosch...... !

Called Thermador when my very expensive microwave-convection ovens quit. Two company names provided, one out of business, other doesnt do Thermador anymore. Find one company an hour away, and they have one person who might get out in the next 2-4 weeks to see what the problem is. Asked customer service for service manual. They refuse to provide them. I CANNOT recommend Thermador to anyone. An appliance you cannot get service on is a waste of money.

We moved into our home in 2007. Previous owner had just redone kitchen, went high end on appliances not knowing they were going to have job transfer. Recently Thermador downdraft fan stopped working properly. Figured it was out of warranty by now, I took a look to see if it was a switch I could replace - discovered it had a circuit board. I was shocked to see that the circuit board had started to melt along with the wires leading to it. I called Thermador, said I knew it must be out of warranty by now - but it seemed like a defect in manufacturing or design flaw and a fire hazard. After many calls, Thermador reluctantly agreed to send someone at their expense to diagnose. The technician informed me it happens all the time.I maintain for the amount of money spent on this type of product one should expect it to last longer than five or six years, and of all the appliances I have ever owned, it is the only one that has ever had a part that melted and posed a fire hazard. Thermador refuses to make good - it is out of warranty and it is normal wear and tear. I recorded my last conversation with Thermador. The audio, as well as pictures of the melted circuit board and wires and a video of it sparking and smoking can be found on you tube under the user **. I now have a stove in the middle of the kitchen with no ventilation. I want others - who own one of these or are contemplating the purchase of one - to understand the risk and I would like the Thermador to remedy the situation. I have not yet explored whether I am limited to a Thermador brand based on the dimensions of the hole in the granite countertop.

I just bought Thermador appliances (Refrigerator, Stovetop, Microwave Oven, Dishwasher, Exhaust fan for stovetop) from Best Buy and they delivered the appliances on Feb 06, 2016 for my newly refurbished kitchen. When they delivered the appliances to my house and I opened the boxes, I noticed the Refrigerator had a dent on the door and the Microwave Oven had permanent marker markings on the sides of the appliance. The Stovetop that was installed started making noises the first day it was installed. Every time I turn the stove on, there is a ticking noise that does not go away and stays on until I turn off the stove. All five burners make this noise. Along with the ticking noise, the stainless steel stove turned dirty yellow upon first use. If I cook anything for 5 minutes, the cooktop turns gets a dirty yellow stain which does not go away. I complained to Best Buy, however, no one helped me. I used a normal sized pan to cook my food and the entire stovetop around that burner turned dirty yellow! The color does not come off! Since I noticed all these problems I called Best Buy that I want to return the appliances because they are horrible quality and also I received damaged goods upon receiving the appliances whereas I paid for brand new items. I spend about $10,000 dollars on these appliances. I called Best Buy again on the 10th day of my purchase and said I want to return the appliances. I talked to several people from Best Buy, Sam, Stan, Richard, & Jason and they kept putting me on hold but no one was able to help me still. Eventually, they said they would call me back and no one ever did. Finally, after five days of continuously trying to contact Best Buy, I finally got to the manager and he said it has been more than 14 days to return the appliances because the 14 days return policy had been over. Just to mention, upon purchase, no one had told me there was a 14-day return policy. However, I was trying to reach Best Buy since day 10 and they kept pushing me off. Now I am stuck with appliances I don’t want because they came damaged upon arrival. Best buy manager said that he can change the refrigerator door but I do not want it anymore. I am trying to get in touch with Thermador but no one is able to help me. I am extremely upset! My Sales Number is ** and **. I need someone from Thermador to contact me so I can get things cleared up and I want to return the appliances back as soon as possible. Some of the appliances seem like they may have been previously used and returned by other people. I really appreciate the corporate office if they take notice of the used items and help me. I have not used any of the appliances besides the cooktop; the rest are still sitting there waiting to be installed. Can someone please help me for God sake?

Multiple issues with a fridge, freezer and range. Spent close to $25,000 and not worth the money. They do provide a 2 year warranty and we had over 20 service calls between the 3 appliances. Theyre beautiful appliances but would never recommend Thermador and will never buy again. We have no faith in the products and were forced to buy an extended warranty that cost over $1,000.00 when the warranty expired. Youve been warned and hopefully you did you due diligence before buying these appliances - regretfully I did not.

This is a Thermador, built-in, French-door fridge/freezer (Model #T36IT800NP), only 2 yrs. old that cost approx. $8500, uninstalled, pre panels. The design is very poor to begin with. The shelves span all the way across the interior. Having split shelves that allow different height items (like most French door refrigerators) would allow far more versatility in storage. As it is, all tall items must go in the door which means condiments clutter up the only three shelves. Within the first year, the seal on the left door started to fail. Next was the ice maker (made by Samsung!). The water filter needs to be changed every 6 mos. The first change was fine, the second change was not recognized by the computer and the change filter display was constantly illuminated. I had a service tech out who suggested I try another filter, perhaps my replacement was defective. I could ignore the display, but it quit making ice. Then it started making ice again sporadically. At this point, the tech suggested I order a new ice making unit and filter valve. Before I could even place the order, the machine went hyper and made so much ice it overflowed (supposed to have a sensor to prevent that) blocking the back of the freezer drawer so that it could not close. After removing the ice blockage, the flimsy top freezer shelf (which holds the ice bin) would not close and small piece of plastic that kept it in place fell off. Upshot, had to turn off the erratic ice maker, permanently remove the top shelf and bin, and we now have no ice mid-summer.I did my research and had ordered a KitchenAid, problem with stocking and time crunch so ended up with this very expensive and disappointing model on the recommendation of the sales person. Massive mistake! Top of the line machines should NOT be made with cheap parts. It also appears that the warranty will not cover any of the parts or labor to replace. Ive built many kitchens, but this is the first appliance that Ive ever regretted purchasing. Caveat emptor!

We purchased all Thermador appliances when we rebuilt our ca. 1955 kitchen last year - built in refrigerator, 36 gas range, dishwasher, microwave range in a drawer. The appliances are absolutely fabulous! We use the appliances daily and have not had a single problem - not one. Go figure.....

I purchased a top of the line Thermador microwave, oven and warming drawer at the end of January 2019. The microwave did not work from installation. The repair man couldnt fix it after 2 months of working with him and Thermador. In the meantime, the repair man reinstalled the oven door poorly and it does not completely close. The warming drawer also does not heat evenly. After 2 plus months working with Thermador management, which never responds or finds resolution, and their certified repair companies, I am still without a microwave, oven and warming drawer that work properly.I have asked for my money back and they insist that I continually waste my time on the phone and at home waiting for someone to figure out how to repair the problem. I have a full time job and cannot spend endless days on trial and error. The management does not reach out to me with a better solution. I have to chase them. Each time there is a new person/manager with no follow up. When you pay that much money for quality, you would expect top notch products and customer service. Stay away from Thermador. You can find much better for a lesser price and better quality.